We are seeking a senior attorney to serve in the position of Attorney II reporting to the Senior Director and Senior Corporate Counsel. 

Key Responsibilities: 

• Draft, negotiate and advise on a variety of complex commercial agreements (e.g., inbound and outbound technology licenses, service agreements, co-marketing and co-branding agreements and software and SaaS agreements)
• Provide strategic legal advice to the Law Department and internal stakeholders regarding Verisign’s registry, product and marketing businesses. The Attorney II role will advise on contract interpretation and risk, policies and regulations related to Verisign’s registry business, new product initiatives, advertising content and agreements, customer contract issues and marketing programs
• Understand and leverage internal and external resources to ensure compliance with U.S. and international laws and regulations related to Verisign’s products and advertising, as well as Verisign’s top level domain registry operations
• Ensure members of the Law Department are apprised of material developments and matters on a timely basis
• Operate in an open and collaborative manner as a “team player”

Skills, Knowledge and Experience Required:

• J.D. or equivalent degree from an accredited law school
• 7+ years of legal experience, preferably with some time spent in an in-house legal role in a technology/internet field
• Experience drafting complex commercial agreements and leading negotiations, with an emphasis on technology licensing
• Experience supporting the development and launch of new products and services
• Experience reviewing technical presentations, whitepapers, marketing materials and regulatory and compliance-related communications a plus
• Demonstrated aptitude to quickly absorb and apply new information and function as a trusted legal advisor with direct interaction with senior management
• Receptive to review of and edits to work product
• Must be admitted to the Virginia bar or licensed in another state or the District of Columbia, and eligible for admission as a Virginia Corporate Counsel

Professional Attributes: 

• Excellent attention to detail, superior oral and written communication skills, well-honed analytical and project management skills and the ability to provide effective and practical advice
• Self-motivated team player with the ability to drive projects, identify and resolve issues and earn the confidence and cooperation of business leaders and legal colleagues
• Able to multi-task, remain highlight organized and work independently in a fast-paced environment and to interface with all levels of management

This position is based in our Reston, VA office and offers a hybrid work schedule.

The pay range is $180,700 - $244,500.

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

Legend Biotech is seeking a Cell Therapy Account Specialist, Overlay (Contractor) as part of the Commercial team based in (Richmond, VA, Baltimore, MD).

Role Overview

The Cell Therapy Account Specialist is responsible for representing Legend’s products and services to a defined customer base, generating and growing sales and consistently achieving or exceeding sales targets within a specific geographic area.

Key Responsibilities

• Work in partnership to drive Carvykti as the preferred CAR-T therapy for multiple myeloma among both community and institution-based oncology customers. This role involves collaborating with other Carvykti representatives to coordinate activities for impactful engagement within the territory.
• Comprehensive understanding of Legend and competitor products in our therapeutic area, and an in-depth knowledge of the complexities associated with the disease state.
• Ability to navigate a complex account environment and understand the needs/issues of various stakeholders at all levels within the account and triage to appropriate internal stakeholders for support.
• Develops an understanding of the issues and opportunities unique to each geography.
• Provides all insights to the cross functional team on appropriate and timely feedback from interactions with healthcare professionals (HCPs), including account business trends and potential changes in therapeutic landscape.
• Leverages intel and insights to develop and assertively implements an account business plan to meet customer needs and achieve corporate goals.
• Works cooperatively with internal team members on various cross-functional projects related to specific accounts or physicians. May work in collaboration with outside partner companies to co-promote products or services.
• Assists in the identification/resolution of issues and opportunities and communicates proactively to marketing and sales management. Manages a territory budget plan for customer engagements, speaker events and other miscellaneous external expenditures.
• Represents Legend at National and/or local symposiums/conventions.
• Demonstrates initiative and willingness to work hands-on with a sense of urgency, in a fast-paced entrepreneurial environment.
• Demonstrates leadership among peers by consistent application and modeling of appropriate, compliant behavior, and conduct.
• Performs all administrative functions required for the position, including reporting call activity and customer information into the appropriate call reporting system in a timely manner, submitting expenses, etc.
• Reports adverse events to Legend’s Drug Safety department and other internal departments as appropriate per required guidelines.
• Actively promotes the appropriate use of Legend’s products to healthcare professionals in accordance with Corporate, PhRMA, and OIG guidelines.
• Strict compliance with all regulatory agencies, state, and federal law is required.
• Adheres to company policies, procedures, and business ethics.

Requirements

• Bachelor’s Degree from accredited college or university.
• Preferred 3 years of Oncology, specialty healthcare sales experience.
• Proven and consistent track record of meeting/exceeding sales objectives, preferably in specialty markets.
• Experienced managing and executing within large community accounts including strategic planning and problem solving.
• Previous sales experience in cell therapy/bone marrow transplant is a plus.
• Previous product launch experience in a highly competitive environment.
• Exceptional interpersonal, communication (written and presentation) skills.
• Possess superior selling skills honed in highly competitive markets.
• Proven expertise in building relationships and influencing.
• Aptitude for rapid learning and retention of technical and scientific product related information.
• Must set high goals and standard of performance and be self-motivated and able to work with a general level of autonomy.
• Demonstrated team work/collaboration.
• Demonstrated ability to read situations quickly, anticipate and adjust for problems and roadblocks.
• Valid driver’s license.
• Agility in multi-tasking.
• Able to travel up to 50-60% of the time.
• Proven track record of attaining organizational objectives.
• Exceptional organizational and time management skills.
• Ability to perform administrative responsibilities accurately and on time.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

#Li-JK1

#Li-Remote

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission to get mental healthcare into the hands of everyone!

We’re looking for a Part-Time Psychiatric Nurse Practitioner who is passionate about reaching individuals who need mental healthcare but lack easy access to it. This role is perfect for those seeking the opportunity to work with a diverse patient base while enjoying the flexibility and rewards of private practice—without the hassle of administrative work. Let Talkspace handle the insurance billing, marketing, and administrative costs, so that you can create your own schedule and focus fully on providing impactful care!

**This is a contract position** 

What you'll do:

• Treat patients in your state(s) of licensure 
• Conduct initial Psychiatric Diagnosis Interview Examinations (PDE) for new patient referrals and Evaluation & Management (E/M) sessions for established patients
• Use the Talkspace platform to conduct video call sessions with patients, submit clinical documentation, and manage patient treatment plans
• Coordinate with the Talkspace psychiatry team as needed

Perks:

• Easy-to-Use: You can seamlessly conduct video call sessions with patients, manage cases, create treatment plans, and submit your clinical documentation for each patient
• No Overhead: Say goodbye to insurance barriers, marketing budgets, administrative costs, and other expenses associated with private practice
• Flexible: Practice from the comfort and safety of your own home, on your own time. Select your own schedule that works with your other personal or professional obligations
• Secure: We protect all patient-provider communications using best-in-class, bank-level security and encryption technology
• HIPAA-Compliant: We adhere to HIPAA BAA regulations and ethical codes regarding patient confidentiality

Compensation:

• $110 per initial session with a new patient referral (Psychiatric Diagnosis Interview Examination - 45-60 min)
• $30-$85 per follow-up session with an established patient, depending on the length of the session (Evaluation and Management - 10-49 min)

About you:

• You must have an active Psychiatric Mental Health Nurse Practitioner (PMHNP) license in the state of West Virginia and 2+ years prescribing experience
• Active DEA and individual NPI number
• Submission of a fully completed, signed CAQH application
• Collaborating/supervising physician agreement, or willing to obtain one
• Reliable internet connection
• Independent liability insurance; minimum coverage amount required is $1 million occurrence/$3 million aggregate

Why Talkspace?

‍Talkspace is a clinical quality led Telehealth company, focused on making quality behavioral health accessible and affordable to millions in need. Its signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated providers unlimited text, video, picture and audio messages from anywhere, at any time. Talkspace also provides psychiatry services and prescription fulfillment, adolescent therapy and couples counseling.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Business Development Representative 

If you are a self-motivated team player with high social intelligence and a natural inclination to sell, this position is for you.

This position is hybrid and based in: Austin, TX 

The role...

As a Business Development Representative at Armis, you will play a critical role in developing a highly qualified funnel for our field sales team, in turn growing the overall revenues for the company. In a market where our buyers are incredibly educated, you will use your creativity and persistence to develop qualified leads for our sales team. Through targeted outreach and qualifying inbound marketing leads, you will help initiate product value to our future customers. In addition, you will work on various marketing and social media programs designed to build new opportunities.

If you embody the following attributes, then the Armis BDR role is the right role for you!

- Accountability to delivering results

- Natural curiosity and desire to learn

- Creative problem solver

- Team Player

What you'll do...

• Strategize closely with Account Executives to engage key personas within targeted accounts, set qualified prospect meetings, and build targeted pipeline within respective territory
• Foster relationships through outbound engagement (emails, calls, social media, in-person events) with prospective customers utilizing a variety of marketing and sales tools (SFDC, Outreach) *Expect to make 50-100 calls per day
• Collaborate with your peers within the BDR org to share best practices and success stories

What we expect...

• Minimum 2+ years professional experience in sales/business development, or full cycle sales experience

Salesforce experience 

• Cold Calling experience
• Quarterly Travel required - Internal meetings, Regional/Global events
• Customer skills: communication, empathy, and integrity
• Meeting and exceeding your quota and goals!
• Prior knowledge of SaaS business landscape 
• A bachelor's degree is ideal

Salary range guidance for this position is: $65,000 - $75,000 USD The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. 

THE ROLE:

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure (formerly Pure Storage), a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team. 

As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

WHAT YOU’LL DO:

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Everpure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING:

• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Previous experience with Linux, NFS file systems and Linux distributed network environment
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Familiarity with AWS, Azure, GCP, containers, k8s and microservices architectures a plus
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable
• Excellent verbal and written interpersonal skills

#LI-REMOTE

#LI-JL4

The Solutions Engineering Team
We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation. Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer, Auth0 Opportunity
Reporting to the Sr. Manager, Solutions Engineering, Strategic Auth0, the Solutions Engineer is a functional business consultant, with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Enterprise Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role:

• Identity and Access Management (IAM) Expertise:
  • 5+ years of pre-sales engineering experience in IAM.
  • Strong understanding of IAM concepts, including OAuth 2.0, OIDC, and SAML.
  • Experience with lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• Technical Proficiency:
  • Hands-on experience in one or more of the following development areas: web (JavaScript, HTML, frontend frameworks), mobile (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
  • Experience working with REST APIs, API Gateways, and SDKs.
  • Deployed applications on cloud platforms (AWS, Azure, GCP, Vercel, etc.).
  • Understanding of core security concerns in applications (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Customer Engagement & Communication:
  • Passion for serving customers, demonstrated in a customer-facing role (ideally pre-sales, but consulting or support also valued).
  • Ability to quickly communicate complex technical ideas, including on-the-fly whiteboard explanations.
  • Elite communication skills, confident in dispensing knowledge and presenting to highly skilled and experienced audiences.
• Strategic & Organizational Skills:
  • Territory management skills, including pipeline building and collaboration with sales counterparts for execution excellence.
  • Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Education & Travel:
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
  • Typically 25% travel.

You might also have (not mandatory):

• Experience with Auth0, Auth0 FGA, or OpenFGA.
• Hands-on experience with Generative AI or LLM technology (LangChain, GenKit, LlamaIndex, etc.).
• Experience integrating with micro services, data lakes, or customer data platforms.
• Developed ReBAC or Fine-Grained Authorization models.

#LI-LSS1

#LI - Remote

P23532

The Sales Learning and Development (L&D) Programs Lead will define and lead the strategy, design, and execution of learning and development programs that drive measurable sales performance. This role brings together sales enablement, adult learning, and revenue strategy into a unified approach, building a scalable system that improves ramp time, increases win rates, and drives consistent execution across the global sales organization. This role will shape how Appian prepares its sales teams with the capabilities, insights, and behaviors needed to succeed in complex enterprise sales.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Responsibilities:

Strategy & Leadership

• Define and execute a global Sales L&D strategy aligned with revenue goals and GTM priorities

• Build a multi-year roadmap covering onboarding, continuous development, leadership training, and role-based learning paths

• Partner closely with Sales, Product Marketing, RevOps, and Customer Success leadership

Program Development & Execution

• Design and deliver high-impact programs across:

  • New hire onboarding

  • Core sales methodologies

  • Product and industry knowledge

  • Executive selling and deal strategy

• Implement blended learning approaches (live, digital, cohort-based, experiential)

Performance Impact

• Design L&D programs with learning objectives that directly support Sales’ business outcomes such as:

  • Sales employee ramp time

  • Pipeline generation

  • Win rates

  • Deal size

  • Sales cycle length

• Establish KPIs and measurement frameworks to track program effectiveness

Onboarding & Ramp

• Design and deliver a structured, role-based onboarding program that accelerates time-to-productivity

• Define clear learning objectives and milestones aligned to early-stage performance expectations

• Partner with Sales Leadership and RevOps to ensure onboarding reflects current GTM priorities

• Continuously optimize onboarding based on ramp metrics, new hire performance, and feedback

Sales Leadership Enablement

• Develop first-line manager and sales leader training programs

• Equip leaders to coach effectively and reinforce behaviors in the field

Global Scale & Consistency

• Ensure programs are scalable and adaptable across geographic regions, functional roles and industry verticals

• Drive consistency in messaging, methodology, and execution

Team & Vendor Management

• Build and lead a high-performing L&D / enablement team

• Manage external vendors, platforms, and content partners

Basic Qualifications: 

• 10+ years in Sales Enablement, Sales L&D, or Revenue Enablement

• 5+ years leading teams and global programs

• Bachelor’s Degree required in a related field 

• Experience in enterprise SaaS or complex B2B sales environments

• Proven track record of improving measurable sales outcomes through L&D initiatives

• Deep understanding of enterprise sales motions and methodologies

• Data-driven mindset with experience tying enablement to revenue metrics with practical experience implementing the Kirkpatrick model

• Exceptional stakeholder management and executive communication skills

• Strong adult learning expertise

Preferred Experience: 

• Experience building and scaling global onboarding programs that reduce ramp time and improve early-stage quota attainment

• Certification or deep familiarity with leading sales methodologies 

• Experience enabling enterprise, multi-stakeholder, and platform-based sales motions focused on value-based sales

• Proven experience implementing and optimizing enablement tech stacks and leveraging AI in the learning experience (e.g., Highspot, Seismic, LMS/LXP platforms, OpenAI, Gemini and Claude)

• Experience with learning analytics, measurement frameworks, and connecting enablement efforts to revenue performance

• Exposure to global sales organizations and regional localization strategies 

• Experience working cross-functionally with Product and Engineering, Product Marketing, RevOps, and Customer Success to align messaging and training

• Familiarity with AI-driven learning tools, content personalization, and adaptive learning technologies

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Marketing Events Manager 3, you will lead the strategy, planning, execution and optimisation of global third-party and company-owned events that drive pipeline growth, accelerate revenue and strengthen brand authority. Reporting to the Head of Marketing Programmes (Events), this role operates with significant autonomy and contributes directly to regional and global marketing strategy. This is not a purely executional position; it requires strong commercial judgement, cross-functional leadership and a clear focus on measurable business impact.

You will own the strategic development of Behavox’s event portfolio by researching, evaluating and prioritising industry conferences and sponsorship opportunities aligned to our ideal customer profile and revenue objectives. You will build and manage annual and quarterly event roadmaps tied to pipeline targets, while forecasting and controlling budgets to ensure maximum return on investment.

In addition to third-party events, you will design and scale company owned experiences, including executive roundtables, client forums and flagship gatherings. These initiatives will strengthen customer engagement, elevate brand perception and create differentiated market positioning. You will be responsible for building scalable playbooks that ensure repeatable success across regions.

This role also serves as a central connector across Marketing, Sales, Product Marketing, Customer Success, Finance, Legal and Leadership. You will align messaging, coordinate activation strategies, manage vendor relationships and ensure seamless execution from pre-event planning through to post-event follow-up. Establishing clear success metrics - including meetings secured, MQLs, SQLs, pipeline influence and revenue attribution - will be critical, as will continuously analysing performance data to refine and optimise strategy.

Global travel will be required as necessary to support high-impact initiatives.

What You'll Bring

• Global B2B event planning and execution within enterprise SaaS, fintech, or high-growth technology environments.
• Revenue marketing strategy, including pipeline generation, acceleration, and attribution modelling.
• Event operations management, including logistics planning, vendor oversight, and risk mitigation.
• Commercial contract negotiation, budget forecasting, and financial management for multi-region initiatives.
• Cross-functional stakeholder management within complex, matrixed organisations.

What You'll Do

• Independently plans and delivers complex global events end-to-end within a team structure, managing timelines, logistics, vendors, and stakeholders.
• Develops and executes event strategies aligned to pipeline and revenue targets, ensuring measurable ROI.
• Negotiates and manages event and vendor contracts while maintaining budget control and cost efficiency.
• Designs and implements structured activation plans (pre-event, on-site, post-event) to maximise pipeline creation and acceleration.
• Produces detailed performance reporting and post-event analysis to continuously optimise strategy and execution.

What We Offer

• The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
• Modern, comfortable offices, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration.
• A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

The Director, Public Sector Channel (NA) is responsible for leading the strategy and execution of channel partner relationships across the full public sector — Federal Civilian, Department of Defense (DoD) and Intelligence Community (IC), and State, Local, and Education (SLED) — driving growth and market penetration for KnowBe4’s platform. Reporting directly to the Global Channel Chief, this role owns the identification, recruitment, and cultivation of high-value partnerships with public sector-focused Value-Added Resellers (VARs), Systems Integrators (SIs), distributors, and Managed Security Service Providers (MSSPs). The Director will architect and execute channel programs that are fully aligned with government procurement vehicles, federal compliance mandates, and KnowBe4’s overall revenue objectives. This leader brings deep domain expertise in the government acquisition ecosystem — including GSA Schedule, SEWP V, CIO-SP3, and state-level cooperative purchasing vehicles — and a proven ability to drive significant ARR growth through partner networks. By combining a thorough understanding of cybersecurity compliance frameworks (FedRAMP, FISMA, CMMC, NIST SP 800-53, StateRAMP) with strong partner management skills, the Director will position KnowBe4 as the premier human risk management solution across all public sector segments.

Responsibilities:

Channel Strategy & Revenue Growth

• Develop and execute a comprehensive public sector channel strategy covering Federal Civilian, DoD/IC, and SLED segments, with segment-specific go-to-market plans, ARR targets, and pipeline goals aligned to KnowBe4’s overall revenue objectives.
• Build and scale a tiered partner ecosystem comprising public sector-specialized VARs, national and boutique Systems Integrators (e.g., Booz Allen Hamilton, Leidos, SAIC, Peraton, ManTech), distributors (e.g., Carahsoft, Immix Group), and MSSPs, ensuring coverage across all major agency verticals.
• Drive significant ARR growth through partner-sourced and partner-influenced opportunities; establish quarterly pipeline, bookings, and growth KPIs for each partner tier and segment.
• Identify and capture net-new opportunities by monitoring agency IT modernization initiatives, CISA mandates, zero-trust architecture programs, and Congressional cybersecurity funding priorities.

Partner Recruitment, Enablement & Management

• Recruit, onboard, and develop strategic channel partners with demonstrated public sector reach and technical competency in cybersecurity, applying rigorous partner profiling and business-case analysis.
• Design and manage partner enablement programs including sales training, product certifications, co-selling playbooks, and joint marketing funds (MDF/Co-Op), tailored to the unique needs of government-focused partners.
• Execute regular business reviews (QBRs) with top-tier partners assessing pipeline health, competitive positioning, and enablement gaps; deliver action plans to accelerate revenue.
• Cultivate prime/subcontractor teaming arrangements, positioning KnowBe4 as a preferred subcontractor on large SI-led bids and helping partners build compliant teaming agreements.

Government Procurement & Contract Vehicles

• Leverage and expand KnowBe4’s presence on key contract vehicles, including GSA Multiple Award Schedule (MAS), SEWP V, CIO-SP3, NASA SEWP, and NCPA/NASPO state cooperative contracts, to simplify government procurement.
• Guide partners through government acquisition processes, including RFP/RFI responses, IDIQ task orders, BPAs, sole-source justifications, and competitive bid strategies.
• Monitor federal and SLED budget cycles, appropriations activity, and continuing resolution (CR) impacts; develop strategies to maintain pipeline momentum regardless of fiscal uncertainty.

Compliance, Regulatory Alignment & Risk Management

• In coordination with the Legal team, ensure all channel partner activities comply with applicable federal and state regulations, FAR/DFARS requirements, cybersecurity executive orders (EO 14028), ITAR restrictions, and KnowBe4’s internal compliance standards.
• Maintain expert-level knowledge of cybersecurity compliance frameworks relevant to government customers, including FedRAMP, FISMA, CMMC (all levels), NIST SP 800-53/800-171, StateRAMP, and CISA Binding Operational Directives.
• Collaborate with Legal, Finance, and Compliance teams to vet partner agreements, channel incentive structures, and government contract terms, minimizing organizational risk.

Market Intelligence & Thought Leadership

• Conduct ongoing market analysis tracking government IT spending trends, competitive landscape shifts, emerging mandates, and SLED cybersecurity funding initiatives.
• Represent KnowBe4 at government-focused industry events, building brand visibility and thought leadership.
• Maintain relationships with key government influencers, agency CISOs/CIOs, CISA personnel, congressional staff, and industry associations to stay ahead of policy and procurement shifts.

Cross-Functional Collaboration & Executive Alignment

• Serve as the executive-level internal authority on public sector channel strategy, educating the CRO, Revenue Leadership Team (RLT), Product, and Marketing on the unique dynamics, buying processes, and compliance requirements of government customers.
• Partner with the direct sales, marketing, and product teams to ensure a unified, coordinated approach to public sector opportunities — avoiding channel conflict and maximizing market coverage.
• Co-develop demand generation campaigns with the marketing team, including agency-targeted digital campaigns, event sponsorships, and thought leadership content aligned to government cybersecurity priorities.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Qualifications:

• A Bachelor’s degree in Business Administration, Information Technology, or a related field
• MBA or equivalent advanced degree preferred
• 8+ years of progressive channel sales and partner management experience in the public sector technology market, with a demonstrable track record of exceeding revenue targets
• Deep expertise in U.S. government procurement, including hands-on experience with GSA Schedule (MAS), SEWP V, CIO-SP3, and SLED cooperative purchasing vehicles (NASPO, NCPA)
• Proven ability to recruit, develop, and scale a high-performing partner ecosystem of SIs, VARs, distributors, and MSSPs focused on Federal and SLED markets
• Strong understanding of federal and state cybersecurity regulatory frameworks: FedRAMP, FISMA, CMMC (all levels), NIST SP 800-53/800-171, StateRAMP, and CISA mandates
• Experience structuring and managing teaming arrangements, prime/sub relationships, and IDIQ/BPA/task-order-based selling motions
• Demonstrated success managing channel programs at a SaaS or enterprise software company, including MDF/Co-Op management, partner portal administration, and incentive program design
• Expert knowledge of government procurement regulations (FAR/DFARS), contract vehicle structures (IDIQ, BPA, task orders), and acquisition lifecycle management
• Mastery of federal and SLED cybersecurity compliance frameworks (FedRAMP, FISMA, CMMC, NIST SP 800-53, StateRAMP) and their implications for SaaS vendor selection
• Proven channel partner management skills: partner recruitment, tiering, business planning, QBR facilitation, MDF/Co-Op administration, and conflict resolution
• Ability to envision and articulate long-term channel strategies that align with organizational goals and capture emerging opportunities within government cybersecurity markets
• Excellent executive-level verbal and written communication skills; ability to present compellingly to agency CISOs, C-suite partner executives, and internal senior leadership
• Proficiency with Salesforce CRM, partner relationship management (PRM) platforms, and channel analytics tools to track pipeline, partner performance, and revenue attribution
• Strong analytical skills; ability to use data-driven insights, market intelligence, and pipeline metrics to guide investment priorities and optimize partner performance
• Experience with Gmail, Google Workspace, and Microsoft Office Suite (Word, Excel, PowerPoint)
• Willingness and ability to travel up to 50% for partner meetings, agency visits, and industry events

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere.

In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming.

You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations.

This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide.

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners
• Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets
• Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners.
• Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers.
• Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups
• Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement
• Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel

Requirements

• Must reside in Pennsylvania, Maryland, Delaware, Southern New Jersey, West Virginia
• You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs)
• Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win
• Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners
• Ability to travel regionally; must have reliable transportation and a valid driver’s license
• Ability to energize, advise & persuade senior corporate personnel 
• Exceptional ability to energize, advise, and influence senior corporate and organizational leaders
• Strong interpersonal, relationship-building, and listening skills with a natural consultative approach
• Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment
• Experience with Microsoft Office, Salesforce, and Zoom preferred

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $70,000 and $93,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $92,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Remote

JOB SUMMARY:                                                                                                                                  

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Objectives:
1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category.

With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

3. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Vice President, Client Services must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary
• Manage product strategy and ensure tactical implementation relating to product strategy
• Provide short- and long-term direction for product strategy
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
• Confer with Account Team for internal issue resolutions related to team dynamics
• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate
• Keep SVP/EVPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner
• Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge
• Maintain a strong market knowledge of existing competition and pipeline products in brand category
• Review and approves all materials before client review
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts
• Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials
• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth
• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services
• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership
• Develop and approve SOWs for clients
• Prepare for and attend strategic planning meetings with clients

Develop internal processes and procedures for best practices across company 

• This position may include up to 30% in travel

The VP, Client Services may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

Skills:

• Strong communication/presentation skills
• Ability to craft presentations (new business, creative, tactical, strategy, selling)
• Ability to travel
• Significant background in pharmaceutical advertising; Account Services
• Ability to lead a team
• Strong mentoring and coaching skills
• Entrepreneurial skill at organically building business
• Management experience
• Proficient in Microsoft PowerPoint, Excel, and Word

Abilities:

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

• 8+ years of pharma or healthcare advertising; Patient experience preferred

Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

JOB SUMMARY:                                                                                                                                    

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership. 

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

Objectives:

1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category. 

3. With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

4. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients toacquirenew business and build agency partnership opportunities. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to: 

• Snow Policies and Procedures 

• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 

• Adverse Event (AE) Reporting  

• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 

• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Vice President, Client Services must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary 

• Manage product strategy and ensure tactical implementation relating to product strategy 

• Provide short- and long-term direction for product strategy 

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation 

• Confer with Account Team for internal issue resolutions related to team dynamics 

• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate 

• Keep SVP/EVPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner 

• Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge 

• Maintain a strong market knowledge of existing competition and pipeline products in brand category 

• Review and approves all materials before client review 

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation 

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts 

• Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials 

• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth 

• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services 

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership 

• Develop and approve SOWs for clients 

• Prepare for and attend strategic planning meetings with clients 

Develop internal processes and procedures for best practices across company  

• This position may include up to 30% in travel 

The VP, Client Services may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs. 

KNOWLEDGE, SKILLS AND ABILITIES: 

Knowledge: 

Skills: 

• Strong communication/presentation skills 

• Ability to craft presentations (new business, creative, tactical, strategy, selling) 

• Ability to travel 

• Significant background in pharmaceutical advertising; Account Services 

• Ability to lead a team 

• Strong mentoring and coaching skills 

• Entrepreneurial skill at organically building business 

• Management experience 

• Proficient in Microsoft PowerPoint, Excel, and Word 

Abilities: 

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:  

• 8+ years of pharma or healthcare advertising; Patient experience preferred 

Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

                                                                                                                                                                          ACCOUNT MANAGER 
                                                                                                                                                                                     ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.  

ACCOUNT MANAGER

ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

ACCOUNT MANAGER

ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.  

Senior Account Director

Accounts – Client Services

JOB SUMMARY:                                                                                                                                                                                

The Senior Account Director is the “face” of Snow to the client. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Senior Account Director typically has the responsibility of managing several clients, works with a high level of independence, grows business, proficiently manages and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Senior Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The Senior Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

OBJECTIVES:

1. CLIENT RELATIONSHIP: Develops and maintains meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiates ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contributes to the overall client financial management and establishes and meets internal client revenue targets. Provides proactive counsel on external marketplace, competitive pressures, and brand influences, sells agency expertise, gains consensus on patient programs, and develops strategic initiatives.

2. STRATEGY: Works with clients to drive strategic efforts that solve their business and communications problems. Proposes ideas and strategies to capitalize on new opportunities and influence decision-making. The Senior Account Director develops expertise that the client relies on for innovation and strategic counsel within the patient community. With a passion for the patients and acquiring knowledge, the Senior Account Director is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and points of view.

3. ORGANIC GROWTH: Drives a business-building orientation on account teams, secures organic growth opportunities, actively pursues and engages prospective clients to acquire new business, and builds agency partnership opportunities.

4. FINANCIAL RESPONSIBILITY: Effectively works with management to strategize approaches to meet forecasting targets. Conveys milestone expectations to their teams and regularly communicates updates to their manager. Ensures billing logistics are handled in a timely fashion, e.g., revenue recognition communications and providing details to the Client Finance Managers. Works with management through the SOW development process.

5. MENTORING: Effectively leads and supports employee-engagement opportunities and fosters cross-discipline relationships to better our agency’s culture, resources, talent development, and marketplace position. Sets clear performance expectations, communicates alignment between individual roles and overall organizational strategy, and delivers on employee value proposition. Supports and leverages talent programs and initiatives.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illnesses. The Senior Account Director will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• Privacy and Data Security
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Senior Account Director must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team
• Maintain close contact with everyone on the Account Team and be aware of all ongoing projects
• Provide Account Team with support, guidance, and resources as necessary
• Manage product strategy and ensure tactical implementation relating to product strategy
• Provide short- and long-term direction for product
• Confer with Account Team for internal issue resolutions related to team dynamics
• Mentor, review ongoing performance results, and identify needs or development of team members
• Implement coaching or mentoring partnerships as appropriate
• Keep VPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner
• Review and approve all materials before client review
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials
• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth
• Lead development of strategic recommendations to clients, and look for opportunities to “upsell” Snow’s programs and services
• Manage multiple accounts
• Develop SOWs for clients in partnership with management
• Prepare for and attend strategic planning meetings with clients
• Develop internal processes and procedures for best practices across company
• This position may include up to 30% in travel

The Senior Account Director may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

• 5+ years of pharma or healthcare advertising; Experience working with patients preferred

Skills & Abilities:

• Strong communication/presentation skills
• Significant background in pharmaceutical advertising Account Services
• Ability to craft presentations (new business, creative, tactical, strategy, selling, etc.)
• Ability to lead a team
• Strong mentoring and coaching skills
• Entrepreneurial skill at organically building business
• Management experience
• Proficient in Microsoft PowerPoint, Excel, and Word

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:

• Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred
• Candidates must have a valid driver’s license
• In some instances, a passport may be necessary

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

Senior Account Manager 

Accounts – Client Services 

JOB SUMMARY:                                                                                                                                    

The Senior Account Manager position is the “face” of Snow to the client. This person is ultimately responsible for ensuring that client expectations are being exceeded regarding the specifications outlined in agreed-upon Statements of Work (SOW). Senior Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the client. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they are responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Senior Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Senior Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 

• Snow Policies and Procedures 

• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 

• Adverse Event (AE) Reporting  

• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 

• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Senior Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director 

• Interface directly with clients to maintain open and frequent communication 

• Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 

• Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 

• Document all marketing projects on an ongoing basis and complete summary reports and analyses as needed 

• Keep ADs and VPs apprised of key issues regarding account status 

• Identify and implement methods to improve area operations, processes, efficiency, and service to clients 

• Develop methods for increased and effective utilization of the Patient Ambassador® model in patient-engagement activities, strategies, and/or tactics 

• Thoroughly understand the disease category for each representative brand 

• Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 

• Interface with clients, contractors, healthcare professionals, and vendors with professionalism 

• Attend and contribute to all internal staff meetings 

• Promote teamwork by being collaborative and supportive of fellow employees’ projects 

• Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 

• Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 

• Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 

• Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 

• Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 

• This position may include up to 30% in travel 

The Senior Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 

• 2+ years of pharma or healthcare advertising; Patient experience preferred 

Skills & Abilities: 

• Strong communication/presentation skills 

• Strong conceptual skills 

• Ability to work closely and collaboratively with a team, including those within and outside of the Senior Account Manager’s day-to-day team 

• Strong time management skills 

• Ability to serve in a driving role during client meetings, including speaking, presenting, and sharing documents and information 

• Proficient in Microsoft PowerPoint, Excel, and Word 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:  

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

The Solutions Consultant (Public Sector) will provide high-quality demonstrations of the product to prospective customers by working with sales staff and clients to understand the customer’s business and workflows. They will also be responsible for maintaining content used by both sales staff and clients. The Solutions Consultant will mentor sales staff on product knowledge and be the go-to resource for all technical requests during the pre-sales phase. They will also work with the sales staff to collect customer feedback.

Please note: we are prioritizing candidates currently located in Washington, DC, Virginia, or Maryland.

What you’ll do:

• Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy.
• Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses.
• Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs.
• Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way.
• Be the go-to product expert who can accurately respond to technical product questions from across the sales teams.
• Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed.
• Build trust with customer stakeholders based on product and functional expertise.
• Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX.
• Collaborate with a Solutions Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed.
• As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers.
• Develop and launch new sales assets and collateral.
• Keep existing sales assets and collateral up-to-date.
• Mentor sales staff by reinforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations.
• Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team.

About you:

• 7+ years of related experience, such as sales, implementation, solutions building, or engineering.
• Understanding and experience with Public Sector compliance, IT policies, and deployment models.
• Experienced in working with Systems integrator teams for implementation and deployment planning and scoping
• Experience working with Enterprise and Public Sector Cybersecurity and compliance teams for compliance documentation, ATO conversations, and navigating cybersecurity policies.
• Background in asset management is preferred
• Prior consulting and sales experience and analytical problem-solving skills is a plus.
• Comfortable multi-tasking and keeping the energy high.
• Outstanding verbal and written communication ability.
• Interpersonal and listening skills.
• Insanely detail-oriented and organized.
• Effective problem-solving capabilities.
• Ability to adjust communication style based on customers’ personalities and based on stakeholders’ objectives.
• Ability to present effectively and command attention with a variety of stakeholder perspectives.
• Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality.
• BA degree or higher.

Bonus if you have:

• Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
• Experience with startups and entrepreneurial organizations.
• Experience working with ERP, CMMS or facility operations software.
• Ability to perform in a remote work setting.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. 

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

POSITION OVERVIEW 

If you are looking to get your start in sales, specifically SaaS sales, this is an opportunity to join one the fastest growing technology companies in the country.  

Alarm.com is the industry leader for smart home and business security solutions, where our innovation differentiates us from competitors and will inspire you to be successful within our organization. 

YOUR IMPACT 

The Partner Success Executive position is a relationship management role, responsible for driving revenue through an assigned set of regional partners while managing current and prospective relationships to ensure success with Alarm.com products. 

• Manage Relationships: Develop relationships with partners and educate on Alarm.com offerings to influence sales activity while staying up to date with new product release features 
• Teamwork: Collaborate with the territory’s Account Executive (field sales) and Sales Operations team to identify target dealers and coordinate sales and support efforts 
• Industry Events: Attend industry association meetings and trade shows as necessary 
• Cross Collaboration: Interface with various departments within the organization including Dealer Operations & Support, Sales Support & Training, Product Management and Marketing 
• Other duties as assigned 

 REQUIREMENTS 

• Bachelor’s degree required 
• 1+ years of experience in a sales role is preferred 
• Experience making consistent outbound calls to existing and new partners
• Experience using sales automation products such as Salesforce.com
• Ability to drive a consistent and productive conversation
• Comfortable speaking in front of audiences 
• Willing to travel up to 15% of the time 
• Willing to work onsite in Tysons Corner 4 days a week 

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• • The pay range for this opportunity is $59,000 per year + commissions.
• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

JR105829

Company Description

Company Description

Appian is seeking a visionary Principal, AI GTM Excellence Leader reporting to the VP of Product Marketing, to transform and scale how our Product and Solution Marketing organization creates, delivers, and optimizes content. This highly visible role will act as a centralized Center of Excellence, leading the adoption of AI, scalable video, and innovative content strategies across the GTM organization.

This role is both strategic and hands-on. You will not only define the strategy, but also actively design, edit, and produce high-impact assets, including videos, animations, digital layouts, self-service content tools, and AI-enabled templates. The ideal candidate blends product marketing, content strategy, creative execution, AI fluency, and GTM operational scale.

In this role, you will:

• Lead the integration of AI-driven workflows across the PMM organization to improve productivity and expand the variety and volume of content outputs.

• Pioneer new strategies and operating models to scale video production and other high-impact digital assets.

• Build and deploy AI-enabled self-service content tools and templates that empower marketing, sales, and field teams while maintaining brand and messaging guardrails.

• Monitor emerging AI, content, and creative technology trends, and guide Product Marketing and Content teams on how to adopt them effectively.

• Actively create, edit, and produce top-tier deliverables, including videos, motion graphics, animations, and sophisticated digital layouts.

• Ensure content supports the full buyer journey, from web and digital campaigns to sales progression and closed-won opportunities.

• Develop and manage a scalable global network of content architects and production leaders who can translate complex product portfolios into clear, compelling stories and assets.

• Ensure AI-generated, self-served, and custom-built content aligns with Appian’s brand voice, messaging, and strategic positioning.

• Guide teams on the most effective layouts, formats, and delivery mechanisms to maximize audience engagement and market impact.

• Serve as a hands-on mentor, strategic advisor, and centralized resource across the PMM organization.

• Partner closely with product, marketing, and sales leadership to align teams around a shared GTM framework.

• Turn high-level strategy into measurable market impact, demand generation, and sales engagement.

Qualifications:

• 10–15+ years of senior-level experience in product marketing, content strategy, brand building, GTM leadership, or related roles.

• Demonstrated experience driving digital innovation, operational scale, and content transformation within a B2B or enterprise technology environment.

• Advanced, hands-on proficiency with creative technologies, including Adobe Creative Cloud tools such as Premiere Pro, After Effects, InDesign, Illustrator, and Photoshop.

• Experience with modern digital layout, UI, content production, or creative workflow platforms.

• Proven ability to combine strategic vision with hands-on execution across content creation, digital ecosystems, analytics, AI-driven workflows, and campaign execution.

• Experience building global messaging, content, or design systems that translate complex technical product portfolios into cohesive stories across multiple channels.

• Deep practical understanding of AI tools, generative workflows, and content automation platforms, with the ability to operationalize them for marketing teams.

• Strong cross-functional leadership skills, with experience aligning Product, Marketing, Sales, and GTM teams around a shared narrative and scalable content architecture.

• Strong eye for content layout, visual effectiveness, video production, and how B2B audiences consume content across different stages of the buyer journey.

• Hands-on leadership approach with the ability to break down silos, mentor teams, and set a high bar for creative and strategic execution.

#LI-MB1

Appian is seeking a highly organized and cross-functional Launch Manager to drive the planning, coordination, and execution of both product launches and strategic go-to-market initiatives across the business.

This role serves as the central orchestrator of marketing activities across Product and Solutions Marketing, Field Marketing, Digital Marketing, and Communications. The Launch Manager will ensure segment-specific strategies, regional plans, and business initiatives are unified into a cohesive, insight-driven go-to-market execution plan.

This role goes beyond traditional product launches, owning the rollout of key business initiatives such as new solutions, market expansions, pricing and packaging updates, and GTM transformations.

While we would prefer this role to be based out of our HQ in McLean, VA, we will evaluate qualified remote candidates. Regardless of location, working hours will be Eastern Time to align with core Marketing and Product Management teams.

In this role, you will:

• Own the end-to-end launch strategy and execution for new product and services releases, solution launches, and strategic initiatives such as new GTM motions, pricing and packaging updates, domain expansion, and rebranding efforts.
• Establish a consistent launch framework that can scale across both product and non-product initiatives.
• Define launch tiers, success criteria, and governance models based on initiative complexity, business impact, and cross-functional dependencies.
• Consolidate segment plans from Product Marketing and Solutions Marketing into a unified launch plan.
• Integrate global launch strategy with regional execution plans in partnership with Field Marketing.
• Act as the primary liaison between Marketing and the Product Launch team within Product Management.
• Partner with Field Marketing to align launches with regional plans, targets, market dynamics, localization needs, and activation strategies.
• Coordinate across key stakeholders, including Product and Solutions Marketing, Field Marketing, Digital Marketing, Marketing Operations, Communications, and Product Launch.
• Build and maintain comprehensive launch plans, timelines, dependency trackers, and readiness plans.
• Run launch governance, including regular cross-functional syncs, executive updates, readiness reviews, and risk mitigation discussions.
• Identify risks, dependencies, and gaps, and proactively drive resolution to keep launches on track.
• Drive end-to-end readiness across all channels and regions, ensuring consistent execution while allowing for regional flexibility.
• Define and track KPIs for product launches and strategic initiatives.
• Build and deliver performance reporting using tools such as Marketo, Tableau, and Salesforce.
• Analyze launch performance across segments, regions, campaigns, and pipeline contribution.
• Provide actionable insights to Product Marketing and Solutions Marketing leads on segment performance, geographic trends, initiative effectiveness, pipeline contribution, and conversion trends.
• Partner with Field Marketing to evaluate regional performance against targets and optimize future execution.
• Lead post-launch and post-initiative retrospectives to identify opportunities to improve launch processes, cross-functional alignment, regional activation, and measurement frameworks.
• Build scalable best practices for repeatable, high-impact launches and strategic initiative rollouts.

Qualifications:

• 7–12 years of experience in product marketing, program management, launch management, go-to-market operations, or related GTM leadership roles.
• Experience managing both product launches and cross-functional business initiatives or transformations.
• Strong experience working with Field Marketing in a global organization.
• Hands-on experience with marketing automation and analytics tools, such as Marketo, Tableau, and Salesforce.
• Exceptional program and portfolio management skills, with the ability to manage multiple concurrent launches and initiatives.
• Strong cross-functional collaboration and influencing skills.
• Ability to synthesize complex inputs into clear, actionable plans.
• Analytical mindset with strong reporting and insight-generation capabilities.
• Experience connecting strategy to execution to performance measurement.
• Excellent communication and stakeholder management skills.
• Ability to operate effectively in fast-paced, evolving environments.

What success looks like:

• Product launches and strategic initiatives are consistently delivered on time and with high quality.
• Product, Marketing, Field, and regional teams are aligned on launch plans, dependencies, timelines, and success metrics.
• Leadership has clear visibility into launch readiness, risks, performance, and regional execution.
• Data-driven insights inform continuous improvement and future planning.
• The organization operates with a repeatable, scalable launch and initiative framework.

#LI-MB1

Appian is looking for a strategic and detail-oriented Web Content Manager to contribute to the evolution and maintenance of our web presence. In this role, you will be responsible for the end-to-end production of high-impact web experiences, ensuring our CMS remains healthy, scalable, and user-friendly. Rather than just executing updates, you will manage the intake of stakeholder requests and enforce a content lifecycle strategy. You will also play a critical role in empowering other teams through distributed authoring, ensuring our global web footprint is consistent, modern, and optimized for conversion.

In this role, you will:

• Oversee the end-to-end production and launch of high-quality web pages, ensuring they are optimized for the B2B buyer journey.
• Partner with Content and Product Marketing teams to ensure web content is engaging, accessible, and aligned with company strategy.
• Partner with the SEO/AEO team to ensure web content is optimized for organic growth.
• Partner with creative agencies to ensure visual assets are delivered on time and aligned to web needs.
• Lead webpage localization efforts, ensuring a seamless and culturally relevant experience for international markets.
• Manage workflows between internal teams and external translation agencies to ensure high-quality, timely localized content updates.
• Manage the web component library within the CMS, ensuring technical stability and consistency.
• Monitor and maintain overall CMS health, collaborating with Web Engineering to troubleshoot issues and implement enhancements.
• Act as the primary point of contact for internal web requests, developing a clear prioritization framework to align web updates with business objectives.
• Build a regular cadence with regional marketing leads to provide visibility into the web roadmap and production timelines.
• Develop and enforce a global content lifecycle process, including regular audits, refreshes, and archiving of outdated content.
• Partner with the performance team to lead conversion rate optimization efforts on key landing pages through message and layout testing.
• Design and lead training programs to enable cross-functional and regional teams to perform self-service content updates within a governed framework.
• Create and maintain CMS documentation and guides to ensure high-quality execution across the organization.

Qualifications:

• 7+ years of related experience in web content management, with a strong focus on the B2B sector.
• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Deep expertise in enterprise-level CMS platforms, such as Adobe Experience Manager, Sitecore, or similar platforms.
• Strong understanding of how design systems power modern web architecture.
• Proven experience managing complex stakeholder environments and streamlining web production workflows.
• Experience managing web content intake, prioritization, localization, governance, and content lifecycle processes.
• Familiarity with web performance, SEO/AEO, CRO, and analytics-driven optimization.
• Clear and compelling communication skills, with the ability to translate technical requirements into actionable insights for stakeholders.

#LI-MB1

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

The Solutions Consultant (Public Sector) will provide high-quality demonstrations of the product to prospective customers by working with sales staff and clients to understand the customer’s business and workflows. They will also be responsible for maintaining content used by both sales staff and clients. The Solutions Consultant will mentor sales staff on product knowledge and be the go-to resource for all technical requests during the pre-sales phase. They will also work with the sales staff to collect customer feedback.

Please note: we are prioritizing candidates currently located in Washington, DC, Virginia, or Maryland.

What you’ll do:

• Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy.
• Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses.
• Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs.
• Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way.
• Be the go-to product expert who can accurately respond to technical product questions from across the sales teams.
• Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed.
• Build trust with customer stakeholders based on product and functional expertise.
• Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX.
• Collaborate with a Solutions Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed.
• As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers.
• Develop and launch new sales assets and collateral.
• Keep existing sales assets and collateral up-to-date.
• Mentor sales staff by reinforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations.
• Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team.

About you:

• 7+ years of related experience, such as sales, implementation, solutions building, or engineering.
• Understanding and experience with Public Sector compliance, IT policies, and deployment models.
• Experienced in working with Systems integrator teams for implementation and deployment planning and scoping
• Experience working with Enterprise and Public Sector Cybersecurity and compliance teams for compliance documentation, ATO conversations, and navigating cybersecurity policies.
• Background in asset management is preferred
• Prior consulting and sales experience and analytical problem-solving skills is a plus.
• Comfortable multi-tasking and keeping the energy high.
• Outstanding verbal and written communication ability.
• Interpersonal and listening skills.
• Insanely detail-oriented and organized.
• Effective problem-solving capabilities.
• Ability to adjust communication style based on customers’ personalities and based on stakeholders’ objectives.
• Ability to present effectively and command attention with a variety of stakeholder perspectives.
• Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality.
• BA degree or higher.

Bonus if you have:

• Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
• Experience with startups and entrepreneurial organizations.
• Experience working with ERP, CMMS or facility operations software.
• Ability to perform in a remote work setting.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. 

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Senior Advisory Solutions Consultant - Federal Civilian

Here at Appian, our core values of Excellence and Intensity define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

SC 2.0 is the engine powering our vision. Appian’s Sales Solutions Consulting team is in the midst of an exciting transformation—redefining what it means to be a trusted advisor in today’s fast-paced, mission-driven environment. Our SCs don’t just demo features—they tell stories, co-create with customers, and help shape strategy with technical credibility and business insight. Read More About SC 2.0 Here 

You can listen to our Global SSC leader, Gregg Aldana discuss SC 2.0 here

Appian’s Game Changing Sales Solutions Consulting Team - Do you enjoy solutioning with an award winning technology? Do you like working alongside the smartest and most creative people in the tech industry? Ready to take your career to the next level and have a tremendous amount of fun in the process? Come and join one of the most exciting, energetic and emerging areas of Appian that is poised to fuel the next stage of growth of this ambitious company and your career: Sales Solutions Consulting. The Global Sales Solutions Consulting organization at Appian is a team like no other out there. We are self-starters that are passionate about our mission and are redefining what it means to work in the Pre-Sales or Sale Engineering profession. Whether you are a seasoned veteran of Solution Consulting for many years or looking to pursue a new career in this area, this is THE TEAM…..THE COMPANY and THE MOVEMENT you want to be a part of. Appian Solution Consulting starts with the “Why” behind the mission critical solutions that are driving success for our customers. Through a combination of creative persona-based storytelling, technical solutioning, and business consulting, Appian’s Solution Consultants are the driving force behind helping customers understand the business value that Appian’s technology can provide during the sales cycle and beyond. Appian’s Solution Consultants are the trusted advisors for customers, partners, sales, product, marketing and the company’s leadership. Join this exciting team today to begin fueling your career!

As a Senior Advisory Solutions Consultant - Department of War, you will actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical adviser and product advocate. Using technical creativity and business acumen, you will illustrate the value that Appian’s platform can provide. You must be able to engage and articulate product positioning to both business and technical users in competitive scenarios. You will also rapidly identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Basic qualifications:

• US Citizen
• DC Metro Area located
• Bachelor's or Master's degree in Information Systems, Engineering, Computer Science, or a related field
• 8+ years as a successful Pre-Sales Engineer OR 10+ years in a Professional Services/Consulting role that is client facing and involves sales scenarios 
• Willingness  to travel 50% to customer locations throughout the assigned region

What you'll be doing:

• Partner with Account Executives to achieve defined sales goals
• Lead efforts to ensure the delivery of all technical resources into the sales campaigns
  Propose technical and creative business solutions in support of sales activities
• Design and deliver high quality technical Proof of Concepts for prospective customers
• Present technical and business aspects of proposed solutions to a C-Level audience
• Represent Appian’s product to customers and at field events such as conferences, summits, seminars, etc.
• Assist with the radiation strategy within the target accounts by building customer relationships
• Manage target accounts that may span multiple Account Executives
• Work with colleagues across the organization to receive the support needed to accomplish the technical goals
• Willingness to travel up to 50% to customer locations throughout the assigned region
  
  

To be successful in this role, you need:

Core Capabilities/Mindset

• Customer-obsessed mindset with a willingness to travel up to 50% to engage directly with clients, build trusted relationships, and ensure Appian solutions align with their strategic objectives.
• Exceptional communication and influencing skills, with the ability to uncover and understand business objectives, engage executives and technical decision makers, lead strategic discussions, and resolve technical concerns to advance customer outcomes.
• Translate business objectives and requirements into solution designs that clearly demonstrate how Appian addresses strategic challenges.
• Act as a true co-seller with Account Executives, sharing accountability for planning, pipeline health, opportunity qualification, and revenue contribution.
  Facilitate customer roadmaps and transformation workshops with senior stakeholders.

Technical Capabilities

• Understand customer IT and business landscapes (ERP, CRM, data, workflow, AI, partner solutions).
• Design architectures that integrate Appian seamlessly into existing enterprise environments to extend value and accelerate ROI.
• Deliver persona-based, outcome-oriented demos and narratives that connect Appian capabilities to measurable ROI.
• Lead disciplined customer evaluations (POCs/POVs) with clear executive sponsorship, written success criteria, and measurable outcomes.
• Develop and contribute reusable assets including demos, architectural blueprints, frameworks, and customer success stories to global repositories for reuse.
  
  

Preferred skills:

• Bachelor's degree in a related field
• Strong experience as a successful Pre-Sales Engineer OR a Professional Services/Consulting role that is client facing and involves sales scenarios - Able to do custom POCs and demos
• Ability to strategically problem solve by thinking outside of the box is required daily
• Technical depth to respond to all functional and technical elements of RFIs/RFPs
• Proven success conveying customer requirements to Product Management teams
• Familiarity with Business Process Management Platforms, or Application Development Platforms is a plus
• Recent experience programming within a modern web or enterprise development systems
•  Familiarity in production environments (application servers, web servers, databases)
• Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, and system design

Senior Advisory Solutions Consultant - Department of War 

Here at Appian, our core values of Excellence and Intensity define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

SC 2.0 is the engine powering our vision. Appian’s Sales Solutions Consulting team is in the midst of an exciting transformation—redefining what it means to be a trusted advisor in today’s fast-paced, mission-driven environment. Our SCs don’t just demo features—they tell stories, co-create with customers, and help shape strategy with technical credibility and business insight. Read More About SC 2.0 Here 

You can listen to our Global SSC leader, Gregg Aldana discuss SC 2.0 here

Appian’s Game Changing Sales Solutions Consulting Team - Do you enjoy solutioning with an award winning technology? Do you like working alongside the smartest and most creative people in the tech industry? Ready to take your career to the next level and have a tremendous amount of fun in the process? Come and join one of the most exciting, energetic and emerging areas of Appian that is poised to fuel the next stage of growth of this ambitious company and your career: Sales Solutions Consulting. The Global Sales Solutions Consulting organization at Appian is a team like no other out there. We are self-starters that are passionate about our mission and are redefining what it means to work in the Pre-Sales or Sale Engineering profession. Whether you are a seasoned veteran of Solution Consulting for many years or looking to pursue a new career in this area, this is THE TEAM…..THE COMPANY and THE MOVEMENT you want to be a part of. Appian Solution Consulting starts with the “Why” behind the mission critical solutions that are driving success for our customers. Through a combination of creative persona-based storytelling, technical solutioning, and business consulting, Appian’s Solution Consultants are the driving force behind helping customers understand the business value that Appian’s technology can provide during the sales cycle and beyond. Appian’s Solution Consultants are the trusted advisors for customers, partners, sales, product, marketing and the company’s leadership. Join this exciting team today to begin fueling your career!

As a Senior Advisory Solutions Consultant - Department of War, you will actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical adviser and product advocate. Using technical creativity and business acumen, you will illustrate the value that Appian’s platform can provide. You must be able to engage and articulate product positioning to both business and technical users in competitive scenarios. You will also rapidly identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Basic qualifications:

• US Citizen
• DC Metro Area located
• Bachelor's or Master's degree in Information Systems, Engineering, Computer Science, or a related field
• 8+ years as a successful Pre-Sales Engineer OR 10+ years in a Professional Services/Consulting role that is client facing and involves sales scenarios 
• Willingness  to travel 50% to customer locations throughout the assigned region

What you'll be doing:

• Partner with Account Executives to achieve defined sales goals
• Lead efforts to ensure the delivery of all technical resources into the sales campaigns
  Propose technical and creative business solutions in support of sales activities
• Design and deliver high quality technical Proof of Concepts for prospective customers
• Present technical and business aspects of proposed solutions to a C-Level audience
• Represent Appian’s product to customers and at field events such as conferences, summits, seminars, etc.
• Assist with the radiation strategy within the target accounts by building customer relationships
• Manage target accounts that may span multiple Account Executives
• Work with colleagues across the organization to receive the support needed to accomplish the technical goals
• Willingness to travel up to 50% to customer locations throughout the assigned region
  
  

To be successful in this role, you need:

Core Capabilities/Mindset

• Customer-obsessed mindset with a willingness to travel up to 50% to engage directly with clients, build trusted relationships, and ensure Appian solutions align with their strategic objectives.
• Exceptional communication and influencing skills, with the ability to uncover and understand business objectives, engage executives and technical decision makers, lead strategic discussions, and resolve technical concerns to advance customer outcomes.
• Translate business objectives and requirements into solution designs that clearly demonstrate how Appian addresses strategic challenges.
• Act as a true co-seller with Account Executives, sharing accountability for planning, pipeline health, opportunity qualification, and revenue contribution.
  Facilitate customer roadmaps and transformation workshops with senior stakeholders.
  
  

Technical Capabilities

• Understand customer IT and business landscapes (ERP, CRM, data, workflow, AI, partner solutions).
• Design architectures that integrate Appian seamlessly into existing enterprise environments to extend value and accelerate ROI.
• Deliver persona-based, outcome-oriented demos and narratives that connect Appian capabilities to measurable ROI.
• Lead disciplined customer evaluations (POCs/POVs) with clear executive sponsorship, written success criteria, and measurable outcomes.
• Develop and contribute reusable assets including demos, architectural blueprints, frameworks, and customer success stories to global repositories for reuse.
  
  

Preferred skills:

• Bachelor's degree in a related field
• Strong experience as a successful Pre-Sales Engineer OR a Professional Services/Consulting role that is client facing and involves sales scenarios - Able to do custom POCs and demos
• Ability to strategically problem solve by thinking outside of the box is required daily
• Technical depth to respond to all functional and technical elements of RFIs/RFPs
• Proven success conveying customer requirements to Product Management teams
• Familiarity with Business Process Management Platforms, or Application Development Platforms is a plus
• Recent experience programming within a modern web or enterprise development systems
•  Familiarity in production environments (application servers, web servers, databases)
• Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, and system design

Account Manager, Communities

Company Overview ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

Role Overview The Account Manager (AM) is a senior-level, quota-carrying position responsible for the health, retention, and aggressive expansion of our most critical commercial and eRetailing accounts. You are the "CEO" of your assigned book of business within the Communities segment (e.g., Military, First Responders, Students, Teachers, Nurses, etc.). Your mission is twofold: ensure 100% net retention through impeccable renewal management and drive year-over-year (YoY) growth by identifying and closing expansion opportunities within existing customer portfolios.

Key Responsibilities

• Revenue Ownership & Growth
• Quota Attainment: Carry and exceed a formal quota composed of both Renewal Revenue (GRR) and Expansion (NRR) within your assigned commercial accounts.
• Land & Expand Strategy: Identify "white space" within current customers to expand Community Verification products, and drive growth via UX changes. 
• Upsell Execution: Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.
• Renewal & Retention Excellence
• Lifecycle Management: Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses.
• Churn Mitigation: Identify "at-risk" accounts early by monitoring usage health, program performance, and organizational changes (e.g., e-commerce leadership turnover or marketing budget shifts).
• Contract Negotiation: Navigate complex commercial procurement hurdles and vendor management processes to secure multi-year renewals and "sticky" master service agreements.
• Strategic Account Governance
• Executive Alignment: Maintain and deepen relationships with key decision-makers in the procurement process , specifically targeting e-commerce, MarTech, and performance marketing personas to ensure our solution remains a top-tier budget priority.
• Executive Business Reviews (EBRs): Lead high-impact EBRs that translate technical performance data into customer acquisition ROI, conversion rate optimization, and overall business objectives.
• Voice of the Customer: Act as a strategic liaison between commercial clients and our Product team, providing feedback to product development teams to influence the roadmap based on retail-specific needs.

Qualifications

• Experience & Expertise
• The Commercial Tech Veteran: 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role.
• Industry Knowledge: Deep knowledge of e-commerce, MarTech, and performance marketing personas and budgets , with a preference for experience working with customers in apparel, consumer electronics, home goods, and/or sports and outdoors segments.
• Quota Performance: A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer.
• Deal Complexity: Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles.
• Skills & Competencies
• Commercial Savvy: Ability to navigate complex retail organizations and holding companies, maintaining account stability during executive transitions.
• Analytical Growth Mindset: Skilled at looking at a massive internet retailer and mapping out a multi-year growth plan to capture every available brand and subsidiary.
• Collaborative Leadership: Experience working closely with internal teams, including Marketing, Solutions Consulting, and Customer Success, to ensure customer satisfaction and success.
• Startup Agility: Comfortable working for a team in a startup at a growth stage ; you possess an entrepreneurial personality capable of effectively solving problems with minimal guidance.
• Consultative Problem Solving: Superb planning and time management skills with the ability to understand customer pains and provide effective solutions to meet their business objectives.

Key Performance Indicators (KPIs)

• Gross Retention Rate (GRR): Ensuring existing contracts renew on time.
• Net Revenue Retention (NRR): Growth of the account via upsells and cross-sells.
• Pipeline Velocity: Speed at which expansion opportunities move through the commercial procurement funnel.

Our Core Values

• Don’t be a jerk.
• Always compete.
• Ask questions like a 5-year old.
• Inspire people with your passion.
• Make something better every day.
• Treat each customer like your favorite family member.
• Own your mistakes so you can learn from them.
• Details are everything.
• Act like a scientist, not a talking head.
• Be truthful (even when it’s hard).
• Reflect ID.me’s values in your actions.
• If the rule prevents the right outcome, then break the rule.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $102,000 to $120,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Customer Experience Solutions Specialist | Hawthorne Residential Partners 

Location: Remote  

Customer Experience Solutions Specialist | Position Summary  

The Customer Experience Solutions Specialist (CX Solutions Specialist) plays a key role in shaping and executing the strategy for our core front-of-house technology platforms and CX programs. This position enhances the resident experience and improves operational efficiency across our communities. Leveraging expertise in multifamily technology, data-driven insights, and technical acumen, this role optimizes customer-facing platforms to deliver a superior, people-first resident journey. Additionally, this role helps shape Hawthorne’s voice of customer programs, CRM, survey strategies, and reputation management platforms. 
 

Customer Experience Solutions Specialist |  Job Functions 

Product Strategy 
 

• Develop and optimize Hawthorne’s key technology platforms to enhance customer experience and operational efficiency. 

• Drive product enhancements by prioritizing business needs and staying up to date with the most current product updates and features.  

• Own the product roadmap for CX platforms, including prioritization, timelines, and feature rollout 

• Translate operational and customer needs into clear product requirements and enhancements 

• Identify opportunities to streamline workflows and improve system adoption across teams 

Customer Insights 

• Manage survey and reputation strategies and platforms to generate actionable CX insights. 
• Drive the collection, analysis, and sharing of customer insights to shape strategy and product development. 

• Monitor trends across feedback channels to proactively identify system gaps or friction points 

• Partner with teams to turn insights into actionable improvements within CX platforms 

Technical Expertise 

• Serve as the primary subject matter expert for CX platforms (Knock, RentCafe, etc.) 

• Develop a deep understanding of our customer-facing platforms and technology ecosystem to ensure a holistic approach to customer experience. 

• Oversee system configuration, setup, and ongoing optimization 

• Troubleshoot, analyze and develop CX platforms to ensure optimal performance. 

• Lead, train, and participate in technology pilots that support our CX vision. 

• Respond to and troubleshoot requests submitted through the ticketing system, providing timely resolutions and support across customer experience platforms 

Data & Insights 

• Analyze and report on technology pilots, issues, and CX projects. 

• Oversee the setup and pilots of CX technologies.  

Collaboration: 

• Work closely with operations, digital marketing, software, and training departments to ensure the success of product operations. 

• Manage relationships with vendor partners, ensuring they meet the strategic goals and timelines. 

Required Qualifications: 

• Educational Background: Bachelor’s degree in Business, Marketing, or a related field preferred but not required. 

• Experience: 5+ years in software, operations, or Multifamily services. 

• Analytical & Technical Proficiency: Skilled in data analysis, with technical knowledge of CX platforms and operational systems such as Yardi or Rent Cafe CRM to translate insights into strategic action. 

• Customer-Centric Mindset: Deep commitment to understanding and advocating for residents’ needs, behaviors, and expectations. 

• Communication Skills: Excellent written and verbal communication skills, with experience presenting to executive teams and engaging cross-functional stakeholders. 

• Cross-functional collaboration skills: Experience leading without direct authority. 

Benefits That Matter  

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially.  

Here’s what you can look forward to:  

Personal & Financial Benefits  

• Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time. 

• Make an Impact: Enjoy 16 hours of paid volunteer time annually. 

• Recharge & Celebrate:  

• 10 paid holidays + 1 floating holiday of your choice  

• 8 hours off to celebrate your birthday 

• Future Planning: Company 401(k) match to support your financial goals. 

• Financial Wellness Reimbursement: Resources to support your long-term financial health. 

• Referral Bonuses: Earn rewards for bringing great talent to the team. 

• Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts. 

Personal & Professional Development 

• Comprehensive Onboarding: Feel supported and prepared from day one. 

• Ongoing Learning: Tailored training programs to help you grow your skills and career. 

• Career Pathing: Clear, defined progression opportunities. 

• Hawthorne Cares Fund: Financial assistance available for unexpected emergencies. 

• Celebrate Success: Participate in annual Sales Rally events and contests. 

• Education Reimbursement: We invest in your continued learning. 

Health & Wellness Benefits 

• Medical & Vision: Comprehensive plans designed for peace of mind. 

• Dental & Life Insurance: 100% company-paid coverage. 

• Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most. 

• 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere. 

• Wellness Incentives: Earn rewards for taking care of your health. 

• Short-Term & Long-Term Disability Plan: Added protection for life’s unexpected moments. 

• Leave Bank: Additional paid time off during medical emergencies or natural disasters. 

• Fitness Reimbursement: Cash toward your gym or fitness membership. 

• Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value). 

• New Parent Perk: One year of free diapers for growing families.* 

About Hawthorne 

Hawthorne Residential Partners is a leading multifamily real estate management company headquartered in Greensboro, NC. We are proudly ranked among the Top 50 largest multifamily management companies in the United States, managing more than 64,000 apartment homes across 275+ properties and overseeing $12.5+ billion in assets throughout the Southeast, Florida, and Texas. 

Hawthorne is nationally recognized for operational excellence and resident satisfaction and is currently ranked #1 in resident satisfaction among NMHC Top 50 Managers, holding the highest score of any Division I management firm in the country. Guided by our “Live It” culture to leave people better than we found them, we are committed to delivering exceptional living experiences through thoughtful execution and strong performance at every level of the organization. 

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Role Summary: 

The Director of Product Management is a leader responsible for defining and executing product strategy for one or more Babel Street use cases (e.g., Global & Event Threats, Identity Risk, Business/Vendor Risk). The role partners closely with the SVP of Product Management to translate company strategy, market insights, and customer needs into a clear product vision and prioritized roadmap—communicating strategic direction to key stakeholders throughout the company. This leader ensures Babel Street focuses on and builds products that customers need, value, and adopt—while advancing the company’s strategic and commercial objectives. 

As a Director, this role balances strategic leadership with hands-on product ownership, serving as the connective tissue between customers, Go-to-Market teams, and Engineering. 

This is a hybrid role based out of either our Reston, VA or Somerville, MA office,

What You Will Do: 

Product Strategy & Vision 

• In coordination with the SVP Product Management, define and evolve product vision and multi‑horizon roadmaps aligned with Babel Street’s “North Star” corporate strategy.
• Conduct ongoing market, customer, and competitive analysis to identify growth opportunities and emerging threats.
• Translate strategic objectives into clear product outcomes, success metrics, and priorities. 

Customer & Market Leadership 

• Build deep, ongoing relationships with customers to understand use cases, pain points, and unmet needs.
• Ensure product direction is grounded in real-world customer workflows, mission outcomes, and market needs/gaps.
• Represent the voice of the customer across Engineering, Sales, Marketing, and Leadership.  

Roadmap Ownership & Execution 

• Own and prioritize the product P&L and roadmap (defining the “What”, “Why”, and “When”) in partnership with Engineering (responsible for the “How”), balancing customer value, technical feasibility, and business impact.
• Work closely with Engineering leaders to sequence work, manage dependencies, and remove blockers—without becoming a proxy delivery manager.
• Ensure roadmap commitments are realistic, outcome-focused, and aligned with Go-to-Market plans.  

Corporate Partnership 

• Partner with Sales and Marketing on positioning, messaging, pricing, and launch strategy.
• Support major deals and strategic opportunities with product insight, customer context, and competitive landscape.
• Communicate product direction clearly and credibly at all levels of the organization.  
• Provide assistance and mentoring to others in Product Management. 

What You Will Bring: 

• 3+ years of relevant experience is mandatory for this role (e.g., experience with Global & Event Threats, Identity Risk, Business/Vendor Risk, OSINT, etc., with a preference for Identity Risk)
• 5+ years of progressive Product Management experience, including ownership of complex SaaS products (engineering, product management, interaction with/understanding of multiple stakeholder groups)
• Proven ability to perform strategic assessments and use findings to define vision and direction
• Experience with Agile software development and relevant software (Jira, Mira, Confluence, etc.)
• Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships
• Experience as a Software Engineer
• Knowledge of NLP, AI/ML (including Generative AI & LLMs), entity/identity resolution
• Prefer experience driving or leading rapid prototyping, technical simulations, or past involvement with application development 

Benefits at Babel Street (just to name a few...)

• Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances – for you and your family!
• Retirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.
• Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.
• Holidays: Babel Street provides employees with 12 paid Federal Holidays
• Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.                 

Babel Street is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Babel Street will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. In addition, Babel Street's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request, we will provide you with more information about such accommodations.

Summary of Role:

MMNA is seeking a District Sales Manager to join our South Regional Sales team. As a DSM, you will work in a business consultant capacity, assisting MMNA dealers to profitably sell Mitsubishi vehicles and accessories, while providing their customers with an excellent buying experience.

This position supports dealers in the Virginia and Coastal Carolinas. The ideal candidate must be located in Richmond or Virginia Beach, VA.

Responsibilities:

• Attain district wholesale and retail sales objectives.
• Contact dealerships, and coordinate wholesale, retail vehicle, and P.O.E. accessory sales activities with dealer principal, general manager and/or department managers.
• Develop and maintain an effective, professional long-term relationship with dealers within the assigned district.
• Communicate with dealerships and provide consistent direction of policies, procedures, etc.
• Monitor dealer’s adherence with policies and procedures, and participation in sales, marketing, and advertising programs.
• Advise Region management of non-compliance situations and recommend solutions.
• Analyze individual dealership sales, market penetration, and vehicle inventory.
• Develop and recommend marketing/promotional strategies to assists dealership in maximizing wholesale/retail sales volume, profitability, and customer satisfaction.
• Educate Dealers on the constant changes in marketing; the use of social media, electronic marketing tools, “customer” Dealer rating i.e. “Reputation”, Google Star, Cars.com etc.
• Enroll Dealers in the latest marketing Programs and Services.
• Work with Dealers on Mitsubishi logo and website compliance.
• Work with Dealers and their sales staff to assure they are properly trained using Mitsubishi’s Academy and MiShowroom and MiDelivery.
• Work with Dealers to research and resolve outstanding incentive payments.
• Work with Dealers in the utilization and claiming of their RDA and Co-op Funds.
• Coordinate, plan, and implement sales strategy with knowledge and cooperation of district counterparts.
• Other duties as assigned or required.

Required Qualifications:

• 3+ years of experience in automotive sales, dealer relations, field operations, or OEM/distributor roles.
• Direct experience working with franchised automotive dealerships, preferably in a district or regional capacity. 
• Strong understanding of retail automotive sales processes, vehicle inventory management, and dealer profitability drivers.
• Excellent interpersonal, presentation, and negotiation skills with the ability to influence dealer principals, general managers, and department leaders.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook).
• Comfortable working independently in a field-based role while collaborating closely with regional and district counterparts.
• Prefer Bachelor’s degree or equivalent combination of education and experience.
• Comfortable with extensive travel - potential for 4 overnights a month.
• Must maintain a valid unconditional driver’s license and a MMNA approved driving record.

Profile Differentiators: 

• Experience representing an OEM or distributor (DSM / FOM / Territory Manager role).
• Bilingual in English and Spanish with the ability to communicate effectively with dealer leadership and staff; Spanish-language proficiency strongly preferred.

Pay Transparency: 

The base salary for this position ranges between $90,000 to $100,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Thrive in an Open Environment: Experience our collaborative culture where ideas flow freely.

Seeking talent near: Charlotte, NC; Raleigh Durham, NC; Salem, NC; Richmond, VA; Norfolk, VA

The (Sr.) Family Support Educator provides expert field-based patient education and support throughout the treatment journey for the Rett community.  Responsible for serving as a dedicated point of contact to Rett families for their on-label, clinical education-related questions about disease state and product education. This role will primarily engage with caregivers and families, healthcare professionals (if and when appropriate), and local communities to help patients progress in their healthcare journey.  The Family Support Educator will help patients successfully start and stay on therapy.

Key Responsibilities:

• Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in-person, telephonic, and/or virtual interactions.
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
• Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross functional partners, as appropriate.
• Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers.
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc.
• May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory.
• Provide in-service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers.
• Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross functional partners.
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values.

Education & Experience:

• Bachelor’s degree, with an emphasis in life sciences preferred. RN,MSN, MBA is a plus
• To qualify for Family Support Educator Minimum of 5 years of relevant healthcare or pharmaceutical experience, including at least 2 years in patient support or education. Clinical backgrounds such as hospital nursing, social work, or patient advocacy within rare or neurological disease areas may be considered equivalent.
• To qualify for Senior Family Support Educator Minimum of 8 years of relevant healthcare or pharmaceutical experience, including at least 5 years in patient support or education. Clinical backgrounds such as nursing, social work, patient advocacy, or tenure within a specialty area (e.g., rare disease, neurology, pediatrics) may be considered equivalent to industry experience.
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare
• Equivalent combination of relevant education and applicable job experience may be considered.

Required Skills:

• Rare Disease experience strongly preferred
• Experienced in patient/caregiver education strongly preferred
• Account Management experience preferred
• Advocacy experience preferred
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Must possess strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 70%, depending on territory
• Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.

#LI-REMOTE #LI-SM1

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission to get mental healthcare into the hands of everyone!

We’re looking for a Part-Time Psychiatric Nurse Practitioner who is passionate about reaching individuals who need mental healthcare but lack easy access to it. This role is perfect for those seeking the opportunity to work with a diverse patient base while enjoying the flexibility and rewards of private practice—without the hassle of administrative work. Let Talkspace handle the insurance billing, marketing, and administrative costs, so that you can create your own schedule and focus fully on providing impactful care!

**This is a contract position** 

What you'll do:

• Treat patients in your state(s) of licensure 
• Conduct initial Psychiatric Diagnosis Interview Examinations (PDE) for new patient referrals and Evaluation & Management (E/M) sessions for established patients
• Use the Talkspace platform to conduct video call sessions with patients, submit clinical documentation, and manage patient treatment plans
• Coordinate with the Talkspace psychiatry team as needed

Perks:

• Easy-to-Use: You can seamlessly conduct video call sessions with patients, manage cases, create treatment plans, and submit your clinical documentation for each patient
• No Overhead: Say goodbye to insurance barriers, marketing budgets, administrative costs, and other expenses associated with private practice
• Flexible: Practice from the comfort and safety of your own home, on your own time. Select your own schedule that works with your other personal or professional obligations
• Secure: We protect all patient-provider communications using best-in-class, bank-level security and encryption technology
• HIPAA-Compliant: We adhere to HIPAA BAA regulations and ethical codes regarding patient confidentiality

Compensation:

• $110 per initial session with a new patient referral (Psychiatric Diagnosis Interview Examination - 45-60 min)
• $30-$85 per follow-up session with an established patient, depending on the length of the session (Evaluation and Management - 10-49 min)

About you:

• You must have an active Psychiatric Mental Health Nurse Practitioner (PMHNP) license in Virginia state and 2+ years prescribing experience
• Active DEA and individual NPI number
• Submission of a fully completed, signed CAQH application
• Collaborating/supervising physician agreement, or willing to obtain one
• Reliable internet connection
• Independent liability insurance; minimum coverage amount required is $1 million occurrence/$3 million aggregate

Why Talkspace?

‍Talkspace is a clinical quality led Telehealth company, focused on making quality behavioral health accessible and affordable to millions in need. Its signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated providers unlimited text, video, picture and audio messages from anywhere, at any time. Talkspace also provides psychiatry services and prescription fulfillment, adolescent therapy and couples counseling.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

POSITION OVERVIEW 

If you are looking to get your start in sales, specifically SaaS sales, this is an opportunity to join one the fastest growing technology companies in the country.  

Alarm.com is the industry leader for smart home and business security solutions, where our innovation differentiates us from competitors and will inspire you to be successful within our organization. 

YOUR IMPACT 

The Partner Success Executive position is a relationship management role, responsible for driving revenue through an assigned set of regional partners while managing current and prospective relationships to ensure success with Alarm.com products. 

• Manage Relationships: Develop relationships with partners and educate on Alarm.com offerings to influence sales activity while staying up to date with new product release features 
• Teamwork: Collaborate with the territory’s Account Executive (field sales) and Sales Operations team to identify target dealers and coordinate sales and support efforts 
• Industry Events: Attend industry association meetings and trade shows as necessary 
• Cross Collaboration: Interface with various departments within the organization including Dealer Operations & Support, Sales Support & Training, Product Management and Marketing 
• Other duties as assigned 

 REQUIREMENTS 

• Bachelor’s degree required
• Native or Fluent in the French Language
• 1+ years of experience in a sales role is preferred 
• Experience making consistent outbound calls to existing and new partners
• Experience using sales automation products such as Salesforce.com
• Ability to drive a consistent and productive conversation
• Comfortable speaking in front of audiences 
• Willing to travel up to 15% of the time 
• Willing to work onsite in Tysons Corner 4 days a week 

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• • The pay range for this opportunity is $59,000 per year + commissions.
• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

JR105633

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities