About the Job:

The Accounts Payable & Payroll Manager plays a key leadership role in ensuring stability, accuracy, and compliance of critical financial operations. This position provides strategic oversight of payroll and accounts payable functions while actively contributing to day-to-day execution. By filling this role, Mitsubishi Motors North America maintains strong internal controls, meets all regulatory requirements, and ensures the consistent, efficient delivery of payroll and vendor payment processes that support the broader organization.

Summary of Role:

The Accounts Payable & Payroll Manager leads payroll and accounts payable operations, setting direction, maintaining compliance, and driving continuous improvement across both functions. This role manages and develops a team of three specialists while also remaining closely involved in core processes, including payroll execution, tax compliance, and vendor disbursements.

Success in this role requires a balance of leadership and hands-on expertise, guiding the team, strengthening internal controls, and partnering with Finance leadership, while stepping in as needed to ensure accuracy, timeliness, and operational continuity in a deadline-driven environment.

As the AP & Payroll Manager, You Will:

• Provide leadership and strategic oversight of payroll and accounts payable functions, ensuring accuracy, timeliness, and compliance across all activities
• Manage, mentor, and develop a team of three specialists, fostering accountability, cross-training, and continuous improvement
• Oversee end-to-end payroll operations, while remaining hands-on in payroll processing, issue resolution, and complex transactions as needed
• Ensure compliance with federal, state, and local payroll tax regulations, including multi-state payroll requirements and filings
• Direct accounts payable operations, including invoice processing, vendor payments, and relationship management, while supporting escalations and exceptions
• Oversee annual 1099 processing, ensuring accurate reporting and timely IRS compliance
• Maintain and enhance internal controls for payroll and AP in alignment with company policies and J-SOX requirements
• Actively participate in month-end close activities, including preparation and review of payroll journal entries and balance sheet reconciliations
• Partner with HR, IT, and Finance leadership to ensure data integrity, system effectiveness, and a seamless employee experience
• Utilize systems such as SAP S/4HANA and ADP Workforce Now to drive automation, reporting accuracy, and operational efficiency
• Identify and implement process improvements that reduce risk, increase scalability, and improve overall performance
• Support internal and external audits through documentation, analysis, and issue resolution
• Step in as an individual contributor when needed to ensure continuity of operations under tight deadlines
• Perform other duties as assigned

Ready to Join The Team? You Should Have:

• Bachelor’s degree in accounting, finance, or a related field required; CPA or relevant certification preferred
• 7+ years of progressive experience in payroll and accounts payable, with at least 2–3 years in a leadership or supervisory role
• Demonstrated experience managing payroll operations in a multi-state environment, with strong knowledge of federal, state, and local payroll tax regulations
• Proven ability to lead and develop teams while maintaining accountability for accuracy, deadlines, and service levels
• Hands-on experience processing payroll and overseeing accounts payable functions, with the ability to step in and execute when needed
• Strong understanding of internal controls, compliance frameworks, and audit requirements (J-SOX or SOX experience preferred)
• Experience supporting month-end close, including journal entries, accruals, and balance sheet reconciliations
• Proficiency with ERP and payroll systems such as SAP S/4HANA and ADP Workforce Now (or similar platforms)
• Strong analytical and problem-solving skills, with attention to detail and a focus on continuous improvement
• Ability to manage competing priorities and meet recurring, deadline-driven deliverables with a high degree of accuracy
• Excellent communication and interpersonal skills, with the ability to partner effectively across HR, IT, and Finance
• High level of integrity and professionalism in handling sensitive and confidential information

Extra Horsepower (Profile Differentiators):

• Hands‑on experience with SAP S/4HANA and ADP Workforce Now, or comparable modern ERP and payroll systems.
• Experience modernizing or automating payroll and AP workflows, including system integrations or reporting enhancements.
• Background in the automotive or supply‑chain industry.
• Professional certifications such as CPP or CPA, or an advanced degree.

Why Join Us:

• A Stable, Collaborative Finance Team, Join a well‑run, supportive Finance and Accounting team that values collaboration, communication, and shared success. You will step into a strong foundation with the opportunity to refine processes, enhance controls, and shape the next chapter of the Payroll/AP function during a key leadership transition.
• Modern Systems and Tools, Work in a modern systems environment using SAP S/4HANA and GL Wand, enabling meaningful process improvements, automation, and enhanced reporting.
• A Dynamic Industry with Meaningful Growth, Be part of an evolving automotive business with exciting new model introductions and the Momentum 2030 strategy, offering ongoing growth, change, and opportunity. This role sits close to the operational heartbeat of the business, ideal for someone who thrives in a fast‑moving environment.

Pay Transparency: 

The base salary for this position ranges between $120,000 to $130,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with a monthly car allowance, contingent upon a satisfactory driving record.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

About the Role:

The Inbound & Inventory Control Supervisor plays a critical role in keeping our Parts Distribution Center running at peak performance. This leader is responsible for ensuring inventory accuracy, optimizing inbound and receiving operations, and developing a high‑performing team that takes pride in accountability, safety, and continuous improvement. If you thrive in fast‑paced warehouse environments and enjoy turning process improvements into measurable results, this role offers the opportunity to make a visible impact every day.

Shift: Monday-Friday from 7:30am-4:30pm ET.

As a Warehouse Supervisor, You Will:

As the Inbound & Inventory Control Supervisor, you will lead day‑to‑day inbound and inventory activities while driving efficiency, accuracy, and team engagement. Key responsibilities include:

• Ensure Inventory Accuracy
• Oversee inventory control processes to maintain accurate stock levels and system integrity
• Lead and support cycle counts, audits, and root‑cause analysis to prevent discrepancies
• Partner with planning and operations teams to resolve inventory issues quickly and effectively
• Optimize Inbound Operations
• Oversee receiving, put‑away, and inventory flow to ensure timely and accurate processing of parts
• Identify bottlenecks and implement process improvements to increase throughput and accuracy
• Monitor performance metrics and adjust workflows to meet volume and service level demands
• Lead and Develop the Team
• Supervise, coach, and develop warehouse associates to meet productivity, quality, and safety goals
• Set clear expectations, provide regular feedback, and promote accountability across the team
• Foster a positive, team‑oriented environment focused on continuous improvement
• Improve Warehouse Efficiency
• Drive standard work, best practices, and lean warehouse principles
• Collaborate cross‑functionally to improve space utilization, material flow, and labor efficiency
• Use data and KPIs to identify trends and recommend actionable improvements
• Maintain Safety Compliance and Standards
• Champion a strong safety culture by enforcing policies, conducting inspections, and leading safety initiatives
• Ensure compliance with OSHA regulations and company safety standards
• Address safety concerns proactively and promote safe work behaviors at all times

Measuring Your Momentum: 

First 90 Days - Getting Up to Speed

• Develop a strong understanding of warehouse operations, labor utilization, team structure, and end‑to‑end workflows while identifying key bottlenecks.
• Stabilize inventory control by improving cycle counts, addressing 2–3 root causes of variance, and improving monthly variance trends.
• Support outbound operations by assisting with morning batching and leading effective shift start meetings to align priorities.
• Evaluate and strengthen team performance through clearer workflows, accountability, and consistent execution.
• Establish KPI visibility and a regular reporting rhythm, including weekly receiving rate reviews and trend discussions with leadership.
• Improve overall operational efficiency, accuracy, and performance through data‑driven continuous improvement.

Year 1 - Victory Lap

• Ensure consistent cycle count completion through staff training and weekly variance reviews, targeting 95–98% accuracy and a 20–40% reduction in adjustment volume.
• Improve receiving productivity by strengthening team performance and achieving a 25 LPH receiving rate for processors.
• Enforce disciplined put‑away, returns, and denials processes to improve inventory integrity and workflow efficiency.

Ready to Join the Team? You Should Have: 

• 5+ years’ experience in warehouse or distribution center operations, including inventory control, receiving, put‑away, and outbound processes.
• Experienced in Warehouse Management Systems (WMS), Royal 4 a plus.
• Intermediate or higher proficiency in Microsoft Excel (including data analysis, reporting, and advanced formulas) and experience with Microsoft Access or similar database tools to track, analyze, and document performance, time, and workflow data in an operations or warehouse environment.
• Proven ability to lead and influence hourly teams through shift start meetings, coaching, and day‑to‑day operational support.
• Strong working knowledge of cycle counting, inventory accuracy, and variance investigation, with demonstrated ability to reduce adjustments and improve accuracy.
• Experience monitoring labor productivity and performance metrics (e.g., LPH), identifying trends, and driving continuous improvement.
• Ability to analyze workflows, identify bottlenecks, and implement disciplined, standardized processes.
• Strong communication and collaboration skills, with experience partnering with supervisors and managers to review KPIs and operational trends.

Extra Horsepower (Profile Differentiators):

• Proven root‑cause problem solver with a continuous improvement mindset
• Data‑driven operator who uses insights to guide decisions

Why Join Us:

• Opportunity to be part of an active change and make a measurable impact
• Build and reinforce a culture of accountability, safety, and growth
• Lead and develop a strong team
• Collaborate cross‑functionally with outbound teams, 3PL partners, and transportation teams

Pay Transparency: 

The base salary for this position ranges between $60,000 to $75,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with monthly vehicle discount, contingent upon a satisfactory driving record.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

About the Job:

We are seeking an experienced Regional Sales Manager to lead a high‑performing team of District Sales Managers and drive regional sales growth. In this role, you will partner closely with dealer leaders to strengthen performance, profitability, and the customer experience across retail and wholesale channels. As the Region’s key brand ambassador, you will provide strategic direction, hands‑on coaching, and alignment with Momentum 2030—MMNA’s long‑term plan to modernize retail operations, expand the network, and accelerate growth. This role offers the opportunity to directly influence regional performance, customer satisfaction, and the evolution of the Mitsubishi brand. If you’re a proven leader who blends strategic vision with operational execution in a fast‑moving OEM environment, this is your next challenge.

As a Regional Sales Manager, You Will:

Region and Dealer Partnership

• Build strong, trust‑based relationships with dealer principals and key personnel to drive engagement, performance, loyalty, and profitability.
• Serve as the Region’s primary MMNA leader, ensuring consistent execution of the Mitsubishi brand experience and strategic priorities.
• Analyze market trends and dealer performance to identify growth opportunities and implement effective, data‑driven strategies; share insights to support national performance.
• Partner cross‑functionally (Dealer Development, Marketing, Aftersales, Operations, Finance) to support dealer initiatives and resolve issues quickly.
• Oversee retail and wholesale sales execution to ensure the Region meets national objectives.
• Represent MMNA at regional dealer meetings, events, and industry forums.

Lead a High Performance Team

• Lead, mentor, and develop District Sales Managers to achieve sales and customer satisfaction goals while fostering open communication, teamwork, creativity, and accountability.
• Establish clear performance metrics, conduct regular coaching, and provide actionable feedback to drive results.
• Ensure DSMs fully leverage internal systems, reporting tools, and Mitsubishi initiatives to support dealer performance; align closely with Aftersales leadership.
• Travel regularly with DSMs to observe, coach, and model best‑practice dealer engagement, helping the team anticipate needs, remove obstacles, and improve customer satisfaction.

Measuring Your Momentum

First 90 Days – Getting Up To Speed

• Gain full familiarity with MMNA’s internal systems, reporting platforms, and processes.
• Establish a strong presence with Region dealer partners by visiting key dealerships and proactively building relationships.
• Assess current team and dealer partner performance, identifying quick wins and longer-term opportunities.

Year 1 Victory Lap:

• Demonstrated improvement in both DSM team performance and dealer partner results.
• Proven ability to coach and develop DSMs into stronger business partners and consultants.
• Consistently leveraging initiatives, programs, reports, systems, and platforms to drive dealer performance.
• Established reputation as a trusted, impactful leader within the Region.

Location of Position and Travel

• This role requires residency within the Region, ideally in a major market and near a major airport. Dallas and Houston are preferred, though other regional markets will be considered. Regional leaders typically work from home one day per week and travel to dealer partners 3–4 days per week, including overnights. International travel is not expected.
• Region market area: Pittsburg, Central and Western Pennsylvania, Ohio, Buffalo, Michigan, Illinois, Wisconsin, Iowa, Minnesota, North Dakota, South Dakota and Nebraska. 

Ready to Join The Team? You Should Have:

• 7+ years in automotive sales, dealer network development, or regional field operations.
• 3+ years leading high‑performing teams.  
• Demonstrated success driving sales growth and elevating dealer performance.  
• Strong people‑leadership skills with the ability to motivate, coach, and hold teams accountable.  
• Deep knowledge of automotive retail operations and wholesale distribution.  
• Analytical, data‑driven decision‑maker with the ability to turn insights into strategy.  
• Excellent communicator and relationship‑builder who models MMC Way and MMNA values to foster a positive team culture.  
• Highly proactive and adaptable in fast‑growing, evolving environments.  
• Willing to travel extensively within the Region.  
• Must have and maintain a valid unconditional driver’s license and MMNA‑approved driving record.

Extra Horsepower (Profile Differentiators): 

• Experience with emerging automotive brands or fast-growth companies.
• Regional sales management experience covering multiple markets.
• Experience within an OEM organization.

Why Join Us

• Strategic Growth Role: Be integral to achieving our Mitsubishi Momentum 2030, 5-year business plan for exponential growth
• Fast-Growing OEM: Join a rapidly expanding original equipment manufacturer at a crucial inflection point
• High Autonomy: Enjoy exceptional management decision-making authority to drive results your way
• Career Acceleration: Direct reporting relationship to Regional VP with significant visibility and growth potential

Pay Transparency: 

The base salary for this position ranges between $145,000 to $165,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record. 
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

About the Job

We are growing our Aftersales division with a renewed focus on marketing initiatives that support dealer engagement and customer retention. The Marketing Operations Associate will assist in the execution and tracking of incentive programs and promotional campaigns, helping ensure smooth operations and accurate reporting.

This role is ideal for someone detail-oriented, creative, and collaborative, with an interest in marketing operations and campaign support.

This role reports to Sr. Manager, Aftersales Marketing.

Role Summary:

The Marketing Operations Associate provides administrative and operational support for MMNA’s Aftersales marketing programs. This includes assisting with campaign logistics, data entry, reporting, and coordination with internal teams and vendors.

As an Marketing Operations Associate, You Will: 

Marketing Program Support

• Support the development and execution of Aftersales incentive programs and promotional campaigns.
• Assist in managing campaigns from concept through launch, tracking performance and timelines.
• Identify opportunities for creative and process improvements within existing programs. 

Incentive Program Coordination

• Support the setup, documentation, and execution of parts and service incentive programs.
• Track dealer participation and program results to support ROI evaluation.
• Assist with compliance and program integrity across campaigns. 

Campaign Execution

• Coordinate promotional campaign materials and communications.
• Monitor timelines and ensure deliverables are submitted on schedule.

Reporting & Documentation

• Maintain accurate records using tools such as SAP, MDL, and Business Objects.
• Collect, validate, and organize program data to support reporting and KPI tracking. 
• Prepare performance summaries and user-friendly reports for management and stakeholders.
• Assist with co-op claim processing and monthly reporting tasks.

Creative Asset Support

• Draft, update, or revise marketing collateral (flyers, emails, digital banners, portal content) under guidance.
• Coordinate with internal teams and external vendors to deliver creative assets on time.
• Support updates to MDL and Owners Portal content. 

Cross-Functional Collaboration

• Collaborate with Marketing, Finance, Field Operations, and external partners.
• Support stakeholder communication to keep campaigns and reporting aligned. 

Budget & Invoice Tracking

• Assist with co-op claim processing, invoice submission, and budget tracking.
• Ensure documentation is accurate, complete, and submitted for approval.
• Support monthly reconciliation and utilization reporting.
• Other duties as assigned

Measuring Your Momentum:

First 90 Days – Getting Up To Speed:

• Complete onboarding and training on internal systems; SAP, MDL, Business Objects, and co-op claim tools.
• Understand the structure and goals of key Aftersales programs, including Co-op and drop ship partnerships.
• Review current and historical Aftersales programs and incentives. 
• Meet key stakeholders to understand workflows and expectations. 
• Shadow team members on active campaigns or incentive programs.
• Support the delivery of a creative asset (e.g. flyer, email, digital banner).
• Take ownership of routine tasks such as invoice tracking and Co-op reconciliation.

Year 1 Victory Lap:

Campaign / Incentive Support

• Provide consistent support for 5 campaigns or incentive programs, including documentation, tracking, and reporting.
• Support the delivery and revision of at least 5 creative assets, coordinating with vendors and internal teams.

Reporting & Claims

• Demonstrate proficiency in co-op claim processing, invoice tracking, and budget documentation.
• Deliver accurate, user-friendly co-op claim and program utilization reports.
• Validate claim categories and produce new monthly report for management.

Professional Growth

• Complete at least 8 new trainings or documented processes.
• Contribute ideas for creative, analytical, or operational improvements. 

Ready to Join The Team? You Should Have:

• Bachelor’s degree in marketing, Business, Communications, or related field.
• 2+ years of experience in marketing, business operations, or administrative support.
• Strong organizational skills and attention to details.
• Ability to work collaboratively in a team environment.
• Foundational Excel Proficiency – Comfortable working with structured datasets using Excel Tables, basic formulas, and logical functions (IF, IFERROR) to support clean, accurate reporting.
• Introductory Data Analysis – Working knowledge of Pivot Tables and simple Pivot Charts to summarize and explore data across common dimensions.
• Basic Lookup & Aggregation – Familiarity with conditional functions such as SUMIFS and COUNTIFS, and introductory exposure to modern lookup functions (e.g., XLOOKUP), with the expectation to build deeper proficiency over time.

Extra Horsepower (Profile Differentiators): 

• Strong blend of analytical skills and creative marketing instincts. 
• Experience supporting dealer-focused incentives or promotional programs. 
• Familiarity with reporting and data visualization tools such as Power BI, Tableau, or SAP Business Objects.
• Experience in automotive Aftersales, fixed operations, or dealer networks.

Why Join Us? 

• Creative Freedom Meets Strategy – Blend analytical rigor with creative execution to influence how MMNA engages its dealer network.
• High-Visibility Projects – Support national promotions and incentive programs that directly impact dealer performance and customer retention. 
• Innovation in Aftersales – Be part of a team investing in smarter systems, digital platforms, and new business models with room for ownership and growth. 

Pay Transparency: 

The base salary for this position ranges between $24.04 to $27.11 an hour. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

Summary of Role:

MMNA is seeking a District Sales Manager to join our South Regional Sales team. As a DSM, you will work in a business consultant capacity, assisting MMNA dealers to profitably sell Mitsubishi vehicles and accessories, while providing their customers with an excellent buying experience.

This position supports dealers in the Virginia and Coastal Carolinas. The ideal candidate must be located in Richmond or Virginia Beach, VA.

Responsibilities:

• Attain district wholesale and retail sales objectives.
• Contact dealerships, and coordinate wholesale, retail vehicle, and P.O.E. accessory sales activities with dealer principal, general manager and/or department managers.
• Develop and maintain an effective, professional long-term relationship with dealers within the assigned district.
• Communicate with dealerships and provide consistent direction of policies, procedures, etc.
• Monitor dealer’s adherence with policies and procedures, and participation in sales, marketing, and advertising programs.
• Advise Region management of non-compliance situations and recommend solutions.
• Analyze individual dealership sales, market penetration, and vehicle inventory.
• Develop and recommend marketing/promotional strategies to assists dealership in maximizing wholesale/retail sales volume, profitability, and customer satisfaction.
• Educate Dealers on the constant changes in marketing; the use of social media, electronic marketing tools, “customer” Dealer rating i.e. “Reputation”, Google Star, Cars.com etc.
• Enroll Dealers in the latest marketing Programs and Services.
• Work with Dealers on Mitsubishi logo and website compliance.
• Work with Dealers and their sales staff to assure they are properly trained using Mitsubishi’s Academy and MiShowroom and MiDelivery.
• Work with Dealers to research and resolve outstanding incentive payments.
• Work with Dealers in the utilization and claiming of their RDA and Co-op Funds.
• Coordinate, plan, and implement sales strategy with knowledge and cooperation of district counterparts.
• Other duties as assigned or required.

Required Qualifications:

• 3+ years of experience in automotive sales, dealer relations, field operations, or OEM/distributor roles.
• Direct experience working with franchised automotive dealerships, preferably in a district or regional capacity. 
• Strong understanding of retail automotive sales processes, vehicle inventory management, and dealer profitability drivers.
• Excellent interpersonal, presentation, and negotiation skills with the ability to influence dealer principals, general managers, and department leaders.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook).
• Comfortable working independently in a field-based role while collaborating closely with regional and district counterparts.
• Prefer Bachelor’s degree or equivalent combination of education and experience.
• Comfortable with extensive travel - potential for 4 overnights a month.
• Must maintain a valid unconditional driver’s license and a MMNA approved driving record.

Profile Differentiators: 

• Experience representing an OEM or distributor (DSM / FOM / Territory Manager role).
• Bilingual in English and Spanish with the ability to communicate effectively with dealer leadership and staff; Spanish-language proficiency strongly preferred.

Pay Transparency: 

The base salary for this position ranges between $90,000 to $100,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Thrive in an Open Environment: Experience our collaborative culture where ideas flow freely.

About the Job: 

The Dealer Development Specialist is critical to maintaining operational continuity within the Dealer Development Team. The position supports the administrative, procedural, and compliance-related functions of the Dealer Package Management System (DPMS) and ensures required dealer documentation, activations, renewals, and system updates are completed accurately and on time.

This role supports business operations by ensuring documentation is processed in accordance with established requirements, helping mitigate operational and legal risk by maintaining accurate records and supporting cross-functional coordination between Headquarters, regional teams, and dealers.

Role Summary:

The Dealer Development Specialist is responsible for providing administrative, procedural, and system-based support to the Dealer Development Team. The role supports established dealer development processes by ensuring required dealer documentation is collected, logged, reviewed for completeness and accuracy against defined criteria, and entered into company systems in support of dealer activations, buy/sells, and renewals.

The position maintains dealer records in DPMS and DMS in accordance with documented procedures, performs initial completeness reviews of dealer proposals and agreement packages using approved checklists and templates, and prepares recurring and ad hoc reports. The role also provides administrative and coordination support for meetings and regional activities.

Accuracy and attention to detail are critical due to the compliance-oriented nature of the work.

As a Dealer Development Specialist, You Will:

• Ensure all required dealer documents are received, tracked, and reviewed for completeness and accuracy based on established requirements, and routed for appropriate review and approval
• Perform data entry, updates, and status tracking within the Dealer Package Management System (DPMS) in accordance with documented procedures
• Maintain dealer records and updates within DPMS and DMS following established workflows
• Conduct initial completeness and accuracy reviews of dealer proposals and agreement packages using standard checklists and templates, escalating discrepancies as needed
• Perform pre-code validation checks using established criteria and complete dealer coding following documented workflows
• Support dealer agreement renewals by tracking status, preparing documentation, and coordinating required updates
• Prepare, generate, and distribute standardized weekly and ad hoc reports (renewals, EV readiness, finance hold, flooring, etc.) using established formats
• Oversee and distribute dealer e-leads to appropriate regional personnel within 48 hours of receipt
• Perform dealer flooring reviews and monitor the Dealer Flooring Inbox in accordance with defined procedures
• Attend Franchise Executive Committee meetings and document outcomes by preparing formal meeting minutes for review and approval
• Prepare draft addendums for Dealer Sales & Service Agreement renewals using approved templates and language
• Send and track dealer-related communications and mailers (Visual Identity Totems, regional dealer leads, etc.)
• Schedule regional calls and follow-up activities as directed
• Provide administrative and coordination support to internal and regional stakeholders as needed
• Other job duties as assigned

Measuring You Momentum:

First 90 Days - Getting Up To Speed

• Learn and follow documented procedures for DPMS and DMS
• Accurately review assigned dealer documentation
• Perform dealer flooring reviews and inbox monitoring
• Distribute dealer e-leads within 48 hours
• Prepare draft renewal addendums and assist with dealer coding
• Generate and distribute recurring reports using standard templates
• Attend meetings and prepare draft meeting minutes

Year 1 - Victory Lap

• Maintain 100% accuracy for assigned dealer records and documentation
• Independently complete assigned procedural tasks related to dealer activations, buy/sells, and renewals in accordance with documented processes
• Meet established timelines for renewals, reporting, and system updates
• Demonstrate consistent reliability in supporting regional teams and compliance activities
• Effectively escalate issues outside of defined procedures to appropriate stakeholders

Ready to Join the Team? You Should Have: 

• 2+ years of experience in administrative, operations, coordination, or support role
• Demonstrated ability to follow detailed procedures independently and complete work with a high degree of accuracy
• Experience handling confidential or compliance-sensitive information
• Strong organizational and time-management skills
• Proficiency with Microsoft Office tools (Outlook, Word, Excel)
• Effective written and verbal communication skills
• Ability to manage multiple tasks within defined timelines

Extra Horsepower (Profile Differentiators):

• Bachelor’s degree or equivalent combination of education and relevant experience
• Experience supporting dealer networks, franchise operations, or automotive retail environments
• Familiarity with dealership operations or franchise documentation
• Experience using dealer management, package management, or document management systems
• Intermediate Excel skills (tracking, reporting, data validation)
• Experience preparing reports or meeting documentation for cross-functional teams

Why Join Us?

• Play a supporting role in executing the Momentum 2030 strategy by coordinating with regional teams
• Opportunity to contribute to high-profile dealer launches, including Nick Saban’s dealership in Miami
• Join a fast-paced, collaborative team that values accuracy, teamwork, and professional growth while providing exposure across the business

Pay Transparency: 

The base salary for this position ranges between $27.88 to $30.29/hour. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

About the Job

The Alternative Dispute Resolution (ADR) and Customer Connections Admin supports both the ADR and Customer Connections teams by handling a variety of administrative and operational tasks. This role plays a key part in ensuring smooth departmental processes, including billing, case tracking, and vehicle disposition. The position also provides ongoing support to regional and district teams while assisting Customer Connections leadership with daily operations.

This position is based at the company's Franklin, TN headquarters. The Customer Relations team operates on a hybrid schedule, coming into the office 1–2 days per week with the flexibility to work remotely 3–4 days per week. Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM, including a one-hour lunch break. Travel requirements for this role are minimal, limited primarily to local dealerships and the Franklin, TN technology center.

Role Summary

This role is responsible for coordinating administrative functions across ADR and Customer Connections, with a focus on tracking deadlines, supporting dispute resolution processes, and overseeing vehicle disposition activities. The position requires cross-functional collaboration with internal stakeholders such as Legal, Vehicle Logistics, and Aftersales, as well as external vendors, to ensure efficient operations and positive customer experience.

This role reports to the Manager, Customer Connections and Alternative Dispute Resolution.

As the ADR & Customer Connections Admin, You Will:

• Assist with vehicle disposition and disposal processes, including resolving moderately complex issues, coordinating with vendors, handling auction transportation, and overseeing title applications
• Partner with regional teams and internal stakeholders (Legal, Vehicle Logistics, Aftersales) to coordinate vehicle dispatch, support ADR and Customer Connections processes, and ensure operational alignment
• Review claims invoices, track surrendered vehicle costs (including tax recovery), and support reporting and invoice creation to recover expenses
• Ensure timely handling and routing of legal documents, partnering with Legal to track cases and prevent delays
• Provide administrative and operational support to Customer Connections management to enhance overall customer experience
• Contribute to cross-functional projects and support ongoing training and process improvement initiatives
• Consistently meet departmental goals and deadlines while supporting broader team and company objectives

Measuring Your Momentum:

First 90 Days – Getting up to Speed

• Build a strong understanding of the distinctions between Customer Connections and ADR functions, and how they operate together
• Develop the ability to effectively manage multiple priorities with a high level of organization and accuracy
• Gain solid comprehension of ADR principles, processes, and billing requirements
• Demonstrate proficiency in core administrative responsibilities, including billing, ADR calendar management, and resolution support
• Provide consistent support to Specialists across both ADR and Customer Connections teams
• Proactively support the Customer Relations Manager and identify opportunities to assist team members both internally and in the field
• Develop and implement a structured process for maintaining accurate billing records
• Prepare and support monthly billing reporting for executive leadership
• Begin contributing to overall team efficiency by identifying opportunities to improve processes and workflows

Year 1 Victory Lap

• Demonstrate the ability to manage multiple priorities from leadership effectively
• Maintain a professional and courteous approach when supporting internal colleagues and field teams
• Take a proactive approach to department initiatives, with a focus on improving processes and enhancing the customer experience
• Identify and implement efficiencies that help reduce the workload of the Customer Relations Manager
• Consistently support leadership initiatives with reliability and a positive attitude
• Contribute as an engaged, collaborative, and solutions-oriented team member

Ready to Join The Team? You Should Have:

• 3+ years in administrative support, operations, or customer relations, ideally in a cross-functional environment
• Strong understanding of ADR principles, processes, and billing requirements
• Proficiency in administrative tasks, including calendar management, invoicing, and reporting
• Ability to manage multiple priorities simultaneously with accuracy and attention to detail
• Professional, courteous, and collaborative approach with internal teams and field colleagues
• Proactive mindset with the ability to identify and implement process improvements
• Strong organizational and analytical skills, including invoice analysis and reporting
• Excellent verbal and written communication skills, able to liaise effectively across departments
• Capable of building relationships with regional teams, internal stakeholders, and external vendors
• Customer-focused mindset with commitment to enhancing the employee and client experience
• Self-motivated with the ability to operate independently
• Adaptable to changing priorities in a fast-paced, cross-functional environment
• Committed to meeting departmental goals and contributing to company-wide objectives

Extra Horsepower (Profile Differentiators): 

• Bachelor’s degree or equivalent experience in business administration, operations, or a related field preferred

Why Join Us?

• Be part of a newly restructured team strategically aligned with the MMNA Momentum 2030 plan, focused on delivering exceptional customer experiences.
• Join a dynamic group energized to improve processes and systems, driving innovation to meet evolving customer expectations.
• Contribute to meaningful initiatives that directly impact the customer journey and help shape the future of the organization.
• Work in a collaborative environment where forward-thinking ideas and proactive solutions are valued and encouraged.

Pay Transparency: 

The base salary for this position ranges between $21.63 to $24.04 per hour. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

Summary of Role:

MMNA is seeking a District Sales Manager to join our South Regional Sales team. As a DSM, you will work in a business consultant capacity, assisting MMNA dealers to profitably sell Mitsubishi vehicles and accessories, while providing their customers with an excellent buying experience.

This position supports 14 dealers in Southern Florida. The ideal candidate must be located in Dade or Broward County Florida.

Responsibilities:

• Attain district wholesale and retail sales objectives.
• Contact dealerships, and coordinate wholesale, retail vehicle, and P.O.E. accessory sales activities with dealer principal, general manager and/or department managers.
• Develop and maintain an effective, professional long-term relationship with dealers within the assigned district.
• Communicate with dealerships and provide consistent direction of policies, procedures, etc.
• Monitor dealer’s adherence with policies and procedures, and participation in sales, marketing, and advertising programs.
• Advise Region management of non-compliance situations and recommend solutions.
• Analyze individual dealership sales, market penetration, and vehicle inventory.
• Develop and recommend marketing/promotional strategies to assists dealership in maximizing wholesale/retail sales volume, profitability, and customer satisfaction.
• Educate Dealers on the constant changes in marketing; the use of social media, electronic marketing tools, “customer” Dealer rating i.e. “Reputation”, Google Star, Cars.com etc.
• Enroll Dealers in the latest marketing Programs and Services.
• Work with Dealers on Mitsubishi logo and website compliance.
• Work with Dealers and their sales staff to assure they are properly trained using Mitsubishi’s Academy and MiShowroom and MiDelivery.
• Work with Dealers to research and resolve outstanding incentive payments.
• Work with Dealers in the utilization and claiming of their RDA and Co-op Funds.
• Coordinate, plan, and implement sales strategy with knowledge and cooperation of district counterparts.
• Other duties as assigned or required.

Required Qualifications:

• Minimum 3+ years of experience in automotive sales, dealer relations, field operations, or OEM/distributor roles.
• Direct experience working with franchised automotive dealerships, preferably in a district or regional capacity. 
• Strong understanding of retail automotive sales processes, vehicle inventory management, and dealer profitability drivers.
• Excellent interpersonal, presentation, and negotiation skills with the ability to influence dealer principals, general managers, and department leaders.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook).
• Comfortable working independently in a field-based role while collaborating closely with regional and district counterparts.
• Prefer Bachelor’s degree or equivalent combination of education and experience.
• Comfortable with extensive travel - potential for 4 overnights a month.
• Must maintain a valid unconditional driver’s license and a MMNA approved driving record.

Profile Differentiators: 

• Experience representing an OEM or distributor (DSM / FOM / Territory Manager role).
• Bilingual in English and Spanish with the ability to communicate effectively with dealer leadership and staff; Spanish-language proficiency strongly preferred.

Pay Transparency: 

The base salary for this position ranges between $90,000 to $100,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Thrive in an Open Environment: Experience our collaborative culture where ideas flow freely.

About the Job:

The Senior Manager, Retail Marketing is a key leader within Mitsubishi Motors North America’s marketing organization, responsible for driving dealer‑level demand, elevating retail execution, and ensuring our brand shows up with consistency, clarity, and impact across the network.

This role leads the strategy and activation of dealer advertising programs, retail campaigns, in‑store merchandising, digital experiences, test drive events, and retail programs that generate traffic, leads, and sales, ensuring dealers have the assets and support needed to deliver a consistent experience from online to in‑store. The Senior Manager partners closely with Tier 1 marketing, field teams, agencies, and cross‑functional stakeholders to ensure alignment and seamless execution across all tiers.

This role reports to the Director, Retail Marketing.

As a Senior Manager, Retail Marketing You Will:

Retail Campaign & Program Leadership

• Lead the concepting, development, and execution of national dealer advertising programs and Tier 3 retail marketing campaigns.
• Build integrated toolkits, assets, and playbooks that enable dealers to activate consistently and effectively across channels.
• Develop retail programs that reinforce Mitsubishi’s brand platform and support priority vehicle launches, incentives, and seasonal events.

Dealer Digital Marketing & Website Management

• Oversee the strategy and performance of dealer websites, ensuring accuracy, brand consistency, and conversion‑driven UX.
• Partner with digital teams and vendors to optimize traffic, lead generation, and on‑site engagement.
• Implement best practices, templates, and guidance to elevate dealer digital execution and compliance.

Test Drive Event Activation

• Lead the planning, promotion, and execution of national and regional test drive events at dealerships.
• Develop event toolkits, signage, digital assets, and lead‑handling processes to ensure consistent, high‑quality execution.
• Partner with Sales Performance team to drive participation, maximize lead capture, and measure event performance.

Visual Merchandising & Point‑of‑Purchase

• Own the strategy, design, and deployment of showroom POP materials, signage, and retail merchandising kits.
• Ensure in‑store experiences reflect the brand, support sales conversations, and reinforce key product and warranty messages.
• Manage production timelines, vendor relationships, and distribution logistics.

Co‑Op & RDA Program Management

• Oversee the Co‑op and RDA programs in partnership with ACB, ensuring program rules, processes, and guidelines support evolving business needs.
• Manage program budgets, fund utilization, and financial stewardship to maximize dealer participation and marketing impact.
• Continuously refine program rules and workflows to improve efficiency, dealer experience, and alignment with retail priorities.

Performance Measurement & Optimization

• Establish KPIs and reporting frameworks to measure the impact of retail marketing programs, dealer advertising, test drive events, and digital performance.
• Analyze results, identify opportunities, and drive continuous improvement across campaigns and channels.
• Present insights and recommendations to leadership, field teams, and dealer partners.

Cross‑Functional & Tier 1 Alignment

• Serve as the primary liaison between Retail Marketing and Tier 1 brand teams to ensure message alignment, creative consistency, and coordinated go‑to‑market planning.
• Collaborate with Product, Incentives, CRM, Digital, Legal, Sales Performance and Field Operations to deliver integrated, customer‑centric retail experiences.
• Manage agency partners to ensure high‑quality creative, on‑time delivery, and efficient use of budgets.

Ready to Join The Team? You Should Have:

• 8+ years of experience in automotive retail marketing, regional/Tier 2 or Tier 3 marketing strategies and tactics, preferably from the OEM side with strong digital knowledge.
• Vendor, project & contract management experience.
• Ability to collaborate & identify/resolve conflicts or barriers to effective teamwork.
• Strong presentation skills that can be persuasive and informative in nature at all levels in the organization.

Extra Horsepower (Profile Differentiators): 

• Strong working knowledge of Customer Relationship Management (CRM) systems, including data segmentation, customer lifecycle management, automation workflows, and performance reporting.
• Proven experience supporting and executing retail marketing campaigns, with hands-on involvement in promotional planning, audience targeting, omnichannel activation, and post-campaign analysis to drive sales and customer engagement.

Pay Transparency: 

The base salary for this position ranges between $130,000 to $140,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with monthly a car allowance, contingent upon a satisfactory driving record.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

That’s where you come in:

MMNA is seeking a District Aftersales Manager to join the West Region team.  As a DAM, you are a member of the team that liaises directly with MMNA’s dealer partners, with responsibility for developing long-term professional relationships with your dealer partners in your assigned District, consulting with your dealer partners to drive Aftersales performance, and serving as brand ambassador within the District.  Effectiveness in this role will increase profitability in parts, accessories and service, optimize the customer experience, assist your dealer partners in operating a well-managed and strategic Aftersales business, and ensure positive brand awareness and loyalty.  You will be instrumental in the implementation of Momentum 2030, Mitsubishi Motors’ long-term business plan.   

You will serve as a partner to 9 dealers in Colorado, Utah, Idaho, and Hawaii. Preference will be given to those who reside in Salt Lake City, UT or Denver, CO. Frequent travel to the dealers in your district is required. 

As a District Aftersales Manager, You Will:

DEALER OPERATIONS PARTNERSHIP

• Regularly communicate with and visit dealer partners (including dealership owner(s)/principal(s)), serving as a consultant to Mitsubishi Motors dealer partners on Aftersales operations in the District. Leverage knowledge of dealership parts/service operations, Aftersales marketing, and Mitsubishi Motors’ Aftersales programs and best practices to identify revenue generating opportunities and develop operations improvement plans.  Explain programs, policies and procedures and associated opportunities, including attainment of objectives.
• Review dealer partner financial statements, systems, and other reporting to proactively identify and recommend opportunities in process, throughput, staffing, service facilities, parts and service marketing, customer relations, and other best practices. Ensure that dealer partner management and leadership understand available tools and programs to maximize their Aftersales operations.
• Assist dealer partners in “operational troubleshooting,” helping to resolve problems and challenges, including working with external vendors and internal teams. Provide “ad hoc” training and guidance to dealer partner staff on best practices in understanding their data, video multi-point inspections and modernized tools, service excellence, parts sales, inventory control, warranty administration, etc.
• Drive Aftersales performance for both MMNA and dealer partners in the District by consulting with dealer partners how to achieve and exceed profitability targets, grow customer pay business, improve customer experience (and CSI scores), increase customer retention and loyalty, optimize marketing efforts, and boost parts and accessory sales.

CROSS-FUNCTIONAL TEAMWORK

• Work cross-functionally with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments in the Company to provide information and expertise that helps to improve operations while mitigating risk.
• Work with the Aftersales Performance team to look for and develop unique opportunities within the District, including wholesale and collision.
• Act as consultant to the Dealer Development team, utilizing knowledge of your market to advise on planning for, and ensuring successful implementation of, Aftersales strategies and best practices for any new dealer in the District.
• Work closely with your District Sales Manager counterpart (DSM) to engage in joint dealer visits, consult with dealer partners on opportunities holistically, and look for unique opportunities within the District to improve operations and increase sales.
• Advise Regional Management and/or Dealer Development of issues with any dealer partners related to adherence to policies, procedures, or the Dealer Agreement, in any Aftersales areas (parts sales, warranty administration, customer satisfaction, service lane staffing, etc.).

Ready to Join The Team? You Should Have:

• 5+ years of professional exempt level automotive retail/wholesale experience.
• Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
• Deep understanding of what drives customer behavior, improves the customer experience, increases sales out of the service drive, and increases retention and loyalty.
• Deep understanding of dealership operations and systems on the Aftersales side of the business, including profit drivers, loyalty drivers, and retention drivers, how to effectively analyze and leverage data to develop and implement operations strategies.
• Ability to communicate effectively with a broad range of individuals, from customers to members of MMNA leadership.
• Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality.
• Must maintain a valid unconditional driver’s license and an approved driving record.

Extra Horsepower (Profile Differentiators): 

• Automotive retail sales experience on the Sales Operations/ “new car sales” side.
• Automotive OEM experience in a corporate department, such as Marketing, Warranty, Customer Service or Customer Experience.
• ASE certification in four or more areas (ability to consult directly with service advisors and technicians and understand their role in the customer experience is a huge plus).

Pay Transparency: 

The base salary for this position ranges between $90,000 to $100,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record. 
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.