Principle Duties / Responsibilities:

In this role, you will lead manufacturing and production optimisation initiatives for several high-profile products from early-stage development through mass production and sustaining engineering phases. As a leader within our development team, you will build and maintain positive working relationships between technical teams, contract manufacturing partners and business/product owners to deliver on strategic product development and sustaining initiatives.

A successful Senior Manufacturing Engineer is energetic, detail oriented, motivated and an excellent communicator. They should be familiar with the different stages of product development, manufacturing, project management methodologies and working with contract manufacturing partners to create best-in-class consumer electronic devices.

The successful applicant is:

• Able to analyse production processes, schedules, methods and other data to provide management with justified recommendations for improving various manufacturing process.
• Focused on continuous production improvement opportunities
• Able to review and calculate labor, material and other production costs to identify areas of cost reduction and improve manufacturing efficiencies
• Well versed in quality control processes identifies areas for improvements in quality control.
• Excited to champion colour variation, limited edition and sustaining engineering related efforts to further promote and improve our growing line of PlayStation products
• Experienced in manufacturing, process engineering, logistics, strategic component sourcing, risk mitigation and/or supply chain management.
• Results oriented with attention to detail and a strategic long-term planning perspective
• Proficient at addressing various partners from individual contributors, up through senior leadership.
• Technically proficient and has prior contract manufacturing partner management experience.
• A liaison to vendors and technical teams to design, develop and deliver products on time and within budget
• Familiar with product lifecycle management methodologies and tools such as Arena

Required Knowledge / Skills:

• Self-motivated with incredible attention to detail
• Deep understanding of manufacturing methodologies related to consumer electronic device production
• Excellent written and verbal communication skills
• Must be inventive and seek solutions through information gathering, partner discussions, and/or judgment calls
• Experience in the video game industry is not required, but interest and passion for gaming, digital entertainment, consumer electronics, and technology is a plus

Qualifications:

Required Experience / Education:

• Bachelor’s degree or equivalent in engineering related fields preferred.
• 7+ years of validated experience in product development or manufacturing related roles with a strong background of supporting the development of new consumer electronic devices
• Led overseas manufacturing partners in planning and performing development builds and new product development stages
• Capable of leading development schedules, production planning and materials readiness efforts to meet product development landmarks.
• Coordinating production readiness with engineering, operations, and internal/external teams
• Optimise production and throughput
• Proficient with multiple software platforms such as MS Office, Confluence, Jira

Working Conditions:

• Strategically located in Taiwan to better support our Asia manufacturing supply chain and Tokyo team member interactions
• International travel required. Estimated 15 - 20%
• Individual Contributor: Does not have direct supervisory responsibilities nor budgetary or hiring accountabilities

About the Role

You will own the factory execution layer that translates quality problems into implemented fixes at our supplier partners across Taiwan and Southeast Asia. You will build the supplier quality function — yield governance, CAPA discipline, field failure closure — and you will personally drive cross-product factory issues to closure on a defined timeline. The role carries authority to hold shipments and halt production for quality.

What You'll Do

• Cross-Product Factory Execution: Take full ownership of factory-side issues regardless of product line or supplier. Upon receiving a defined problem and proposed fix, drive the implementation through the supplier to verified closure. Translate engineering intent into floor-level action, replacing ambiguity with strict accountability and clear timelines.
• Quality Systems and Data Ingestion: Build yield and failure data infrastructure featuring automated threshold alerts and cross-product failure mode tracking. Lead the Production Data program and define required fields (yields, cycle times, retest rates, test coverage, defect Pareto). Partner with internal team to ingest data into our warehouse, replacing ad-hoc supplier reports with quality dashboards.
• Supplier Production Quality: Establish yield review cadence at each supplier. Drive PCBA yield, functional test yield, burn-in yield, and time-to-failure analysis. Chair weekly quality reviews with supplier leadership and hold production when quality evidence warrants.
• NPI Quality: Partner with HW Engineering on DFM and DFT reviews.
• CAPA and Corrective Action: Own the supplier CAPA program end-to-end. Drive root cause to evidence-backed closure with a focus on preventative action. Maintain a CAPA record that withstands ISO audit and IPO diligence.
• Field Failure Analysis: Close the loop from field returns to supplier corrective action. Partner with HW Engineering and third-party labs on failure analysis. Feed findings into design, process, and incoming inspection changes.
• Supplier Audits: Conduct on-site process audits at suppliers and critical sub-tier suppliers. Validate test equipment calibration, operator training, process adherence, and document control. Report findings in audit-grade format.
• Test Coverage and Test Log Governance: Define testing requirements, coverage levels, and data retention standards for each supplier. Identify and close gaps across stations and product lines.
• Strategic Foundation: Establish the data foundation for supplier scorecards, SBRs, and board-level quality reporting. Establish yield review cadence at all primary suppliers and close the open supplier CAPA backlog to audit-grade standard.

What You Bring 

• Five or more years in factory quality, supplier quality, manufacturing engineering, or factory operations roles at a hardware or electronics company.  
• Demonstrated track record of driving cross-functional manufacturing problems to implemented closure. Direct experience managing supplier or contract manufacturing quality in Taiwan and Southeast Asia.
• BS or MS in Electrical or Mechanical Engineering. Six Sigma Black Belt or equivalent formal training. Working knowledge of ISO 90001:2015, APQP, PPAP, 8D, and SPC.
• Native or fully fluent Mandarin, including reading and writing capability sufficient to review Chinese-language QC reports, work instructions, and supplier responses.  Professional English for US team communication, technical documentation, and executive presentation. 
• Electronics manufacturing depth: PCBA assembly, functional test, burn-in, box build.  Working knowledge of mechanical assembly processes and materials. Experience in imaging, IoT, wireless, access control, or adjacent connected hardware is preferred.
• Advanced data analysis skillset.
• Prioritize verified effectiveness over status updates; You hold suppliers and internal team to firm deadlines and deliverables. Serve as the primary point of contact for Engineering, Sourcing, and Supply Chain Management to resolve factory issues.
• Ability to travel 30% to supplier factory sites (primarily Taiwan, Vietnam, Thailand, with occasional travel to China). Occasional travel to US headquarters.

Bonus

• Master’s degree or MBA.
• Prior experience building a quality function in region.
• ASQ CQE, CQA, or CRE certification.
• Experience with security, surveillance, or access control hardware.
• Prior experience integrating supplier or factory data into a centralized data warehouse or analytics platform.

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits 

Additional Information 

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Role

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team in Taiwan! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!

What You’ll Do

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents are accurate, engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and warehouse. This includes receiving, categorizing, and initiating refurbishment process.
• Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
• Collaborate with Finance on various returns / orders issues.
• Take on other projects and tasks to help support Verkada operations

What You Bring 

• +2 years minimum experience in a call center setting
• Email handling and order entry experience in high volume environment
• Proficient with both written and verbal communication (email, phone, in person). Knowledge of email etiquette is required
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and ability to manage time effectively
• Strong attention to detail, comfortable working in fast-paced startup environment, and team player with positive attitude
• Must be able to pass a customer service assessment
• Netsuite and Salesforce experience (not required, but a plus)
• Ability to work 7:00AM-4:00PM Taipei time
• Bachelor's Degree preferred

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits

Additional Information

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Department: Sales Operations /
Reports To: Sales Operations Director
Location: Taiwan

Employment Type: Full-Time

Position Overview:

We are seeking a highly organized and detail-oriented entry-level candidate to support our sales operations in a fast-paced, high-tech environment. This role is responsible for processing customer purchase orders for Astera Labs product portfolio—ensuring compliance with internal policies, licensing terms, and revenue recognition guidelines. You will collaborate closely with Sales, Legal, Finance, Quality, Supply Chain and Logistics teams to ensure orders are booked, billed, and delivered accurately and on time.

Key Responsibilities:

• Review and enter orders into the order management system (e.g., Oracle ERP) including customer purchase orders (POs), samples and RMAs
• Validate orders for accuracy, contract terms, licensing details, and revenue recognition compliance (SOX compliance and ISO)
• Coordinate with Sales, Legal, and Finance to resolve order discrepancies, billing issue, payment term/incoterm compliance or missing documentation
• Track order status, fulfillment timelines, and escalate delivery or provisioning issues when needed
• Generate order confirmations, invoices, and shipping documents where applicable
• Support month-end and quarter-end order processing deadlines in coordination with Finance
• Maintain accurate records of all orders including qty, customer communications, and contract terms in CRM/ERP systems
• Drive RMA approval process and manage RMA request from customer communication, system handling to fulfillment.
• Act as a liaison between Sales, Product Marketing, Supply Chain, and Customers to manage and support sample requests—particularly for NPI products and development boards.
• Ensure fast-turnaround on sample process and maintain accurate records of all sample-related activities in sample tracking system.
• Contribute to process improvements and automation initiatives to increase operational efficiency

Qualifications:

• Bachelor's degree in Business Administration, Finance, or related field (or equivalent experience)
• 2+ years of experience in order administration or sales operations, preferably in the high-tech industry
• Familiarity with CRM and ERP systems (Salesforce, Oracle, CPQ, SAP, or similar)
• Understanding of supply chain, forecasting, billing terms, incoterms and revenue recognition principles
• Strong analytical, organizational, and problem-solving skills
• High attention to detail and ability to work independently under tight deadlines
• Excellent written and verbal communication skills
• Strong Excel and data analysis skills; experience with PPT and BI tools (e.g., PowerBI) is a plus

Preferred Skills:

• Experience working with cross-functional teams in a global technology company
• Knowledge of semiconductor industry and experience in customer interfacing role.
• Understanding of SOX compliance and f audit requirements
• Prior experience with quote-to-cash workflows

Working Environment:

• On-site work environment
• Fast-paced, deadline-driven high-tech setting
• May require extended hours during fiscal close periods

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Coach junior specialists on the daily job. 
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Sr. Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need: 

Experience:

• BA/BS degree 
• Minimum 3 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) 

What you will learn: 

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.

• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

The opportunity:

As a Sr. Air Freight Manager you are part of the core regional leadership team at Flexport overseeing the regional Air business of Flexport. You are a strategic thinker and a strong change leader able to set and implement the strategic roadmap. You excel at relationship building and can create strong partnerships internally and externally (carriers, customers) to support our strategy. You are a high energy, hands-on team leader able to lead and grow a team across multiple locations. You have a proven track record of driving profitable growth and deep experience managing P&Ls. You are a deep expert in the freight forwarding market and processes, able to guide your team on how to execute as well as interact with our software engineering team on building a best-in-class forwarding product.  

What You'll do

Set and implement the strategy for air freight in your region.

• Set the financial targets (volume, revenue, net revenue, gross profit, etc…) working hand in hand with Sales, Finance and Regional Air leadership
• Develop the strategy and tactics to execute against your Annual Operating Plan (AOP).
• End-to-end ownership of country P&L including gross revenue, COGS, net revenue and operating expenses. By leveraging your core value drivers of procurement, pricing, planning and business development you will fuel growth.
• Ownership of all operational metrics for your region including on-time performance, schedule quality, productivity
• Drive day-to-day the implementation of your region’s strategy, ensuring you have the right metrics in place to track performance, that objectives are well cascaded within your teams and steering execution against agreed initiatives
• Ensure we have regular reporting of progress against plan and promote visibility to the executive leadership of the company

Develop and execute your country’s procurement strategy for all trades

• Identify procurement opportunities and lead strategic negotiations to secure the most value.
• Administer a clear vendor strategy for the region identifying which airlines, handlers, and truckers we should leverage; establish service level agreements; and administer rigorous performance management.
• Formalize a long-term vision on where we want to procure ourselves vs. use a third-party forwarder and maintain an implementation roadmap.
• Establish and maintain executive-level relationships with key contacts at airlines domiciled in the region.
• Constantly monitor our end-to-end procurement cost vs. market and ensure the team continuously drives improvements in our overall competitiveness

Drive product development by building service capabilities for Flexport air in your region

Align regional product capabilities with the market by partnering closely with regional operations on end-to-end service level agreement standardization. 

• Develop new products when gaps persist. You are identifying market needs and building end-to-end solutions to bring Flexport to market parity or exceed market expectations. 
• Operations leadership on product quality, driving best-in-class quality as measured by on-time performance, schedule quality, and other metrics as defined 
• Partner with our product and engineering teams to identify product and feature gaps. You act as a business partner to them and provide subject matter expertise in order to establish product requirements and product roadmap.  

Lead and develop a high-performing air freight team

• Define the target organization required to meet the regional strategic goals working hand in hand with Sales and Finance.
• Recruit and develop a high-performing Air Management team partnering closely with other cross-functional teams such as sales and account management. 
• Ensure team objectives and individual objectives are in place for each team member and actively manage the team engagement, performance and growth
• Lead the team through the frequent transformations and re-organizations required in a high growth company, ensuring they constantly embrace change while maintaining a high performance
• Be a role model for Flexport values

Partner with Sales Organization to drive go-to-market strategies and lead pricing strategy

• Drive strong collaboration between Demand teams and the regional air team to design and implement the best end to end products for our customers.
• Ensure your team provides deep market expertise, operations expertise, technological expertise and consultative sales support to the sales organization to grow our book of business in your region. 
• Ensure market intelligence, as well as sales collateral on products, are properly formalized and disseminated.  Enable the Demand teams on selling all air products. 
• Drive pricing strategy, leveraging key metrics such as conversion rates. You set the tone for how we price, leading markup management strategies for trade-lanes and customer segmentation while also spearheading investment decisions for strategic accounts. 

What You should have

• 10+ years of experience at a freight forwarder, airline or in logistics operations
• Experience on procurement, and airline relationships out of the Taiwan market.
• Hands on leader with experience managing and motivating large diverse team and implementing large scale organizational transformations
• Strategic thinker and very strong day to day implementer
• Deep freight forwarding market and freight forwarding operations expertise. Previous experience in leadership role in freight forwarding operations a plus
• Inclination to think-outside-the-box to always find a better solution or alternative, while remaining grounded in numbers and metrics
• Excel to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail, love to dive deep in all operational processes

About the Role

As a Visual Production Designer at Verkada, you will bring our brand to life through high-quality packaging, labels, and production-ready visual assets that ship at global scale. You’ll drive consistency and precision across our growing portfolio by creating and managing production files, overseeing proofing and print processes, and partnering directly with vendors to resolve issues and improve workflows. Your work will have a direct impact on Verkada's brand through the user experience and the logistical workings of our global supply chain, through clear and consistent labelling, helping scale Verkada’s hardware platform while upholding exceptional design and quality standards.

What You'll Do

• Create scalable printed and digital assets that reinforce our visual language and company values, which can be adapted across Verkada's diverse portfolio.
• Collaborate with industrial design and hardware engineering teams to create clean, consistent packaging and label artwork.
• Prepare production-ready files and oversee proofing and production processes to ensure accuracy and quality.
• Manage vendor communications by providing clear artwork and dieline specifications, coordinating feedback, and resolving production issues.
• Conduct vendor site visits and press checks to review proofs, validate materials, and address production challenges.
• Evaluate production samples for color, material, and print accuracy, documenting results and driving corrective actions.
• Develop and manage design libraries and define specifications for creatives to work against.
• Identify, document, and implement process improvements across creative, production, and vendor workflows to increase efficiency and quality at scale.
• Manage multiple priorities and adhere to tight schedules while upholding high design standards.

What You Bring

• A website or digital portfolio with examples of visual design for hardware and/or packaging assets is required for consideration.
• Bachelor's degree in Design or a related field.
• 3+ years of experience as a Production Designer for Visual Design
• Experience with high-volume print production processes.
• Excellent communication skills in both English and Mandarin.
• Consistency in visual composition with high attention to detail.
• Extensive knowledge of typography and graphic design conventions.
• High level of organization and communication skills to support collaborators across the organization with assets and clear directives.
• Proficient in 2D digital tools like Adobe Illustrator, Photoshop, etc.
• Thorough understanding of manufacturing processes and production timelines.
• Ability to generate and communicate vision, or embrace and extend existing solutions.
• Ability to travel internationally up to 15% of the time.

Nice to Have

• Experience tuning artwork applications on 3D surfaces across different materials (i.e. pad printing, laser etching, etc.)
• Experience working in enterprise or consumer electronics.
• Experience working with graphic requirements for electronic product certifications, like UL, CE, etc.

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits

Additional Information

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time

About the Role

As a member of our Hardware team, you will lead the design and development of Verkada products. Verkada’s Hardware Engineers own all aspects of electrical engineering and validation, working directly with our JDM partners to ship cutting-edge products. This is a full-time, in-person role based in our Taipei, Taiwan office.

What You'll Do

• Lead electrical engineering for new products from initial proof of concept through to mass production.  
• Collaborate with an international team of hardware engineers, mechanical engineers, industrial designers, and product managers to develop new products.  
• Own component selection, schematic and layout development based on the architecture you have created.  
• Quickly prototype new product concepts for mock-up builds and proof of concept studies.  Get hands-on with board bring-up, debug, testing and validation.  
• Build and execute robust test plans by leveraging resources at our JDM/ODM partners.  Lead root cause analysis efforts related to EMC, surge, thermal, RF testing and more.  
• Lead JDM teams to efficiently and effectively complete programs.  Work closely with manufacturing partners to steer hardware designs through design and validation builds (EVT, DVT, PVT) and into mass production. 
• Work on-site with manufacturing partners to review designs, run experiments, and troubleshoot issues in our factories. 
• Lead compliance / regulatory efforts for relevant hardware products.

What You Bring

• BS in Electrical Engineering.  
• Strong technical knowledge of electrical design that meet compliance requirements, validation and manufacturing.  
• 8+ years of experience in developing and manufacturing new electronics products.  
• Exposure to EMC & safety related standards
• Experience with analog audio circuitry 
• Excellent communication skills.  Fluency in English and Mandarin.
• Flexible and adaptive in a fast-paced startup environment.
• Experience working with US teams & an international supply chain.
• Ability to travel internationally up to 20%.

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits

Additional Information

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Operations Program Management (OPM) Team

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As we scale our hardware operations, we are looking for a dedicated Materials Program Manager/Analyst to provide deep supply chain visibility, materials oversight, and financial reporting support for our OPM team — allowing our broader operations team to stay focused on strategic execution and uninterrupted supply continuity.

A day in the life (Responsibilities) 

• Supply Chain Tier Management: Partner with CMs on Clear-to-Build (CTB) analysis and provide visibility into materials supply, projected coverage, and constraints across supply chain tiers.
• Allocation Strategy & Reconciliation: Develop data-driven allocation strategies for supply-constrained environments and standardize material allocations between Toast and CM vendors to prevent shortfalls and miscommunications.
• Non-Standard Process & Inventory Oversight: Manage protocols for consigned inventory and non-standard material handling, including coordination of shipments, POs, and reconciliation for high-value components sourced through third-party brokers.
• Excess & Obsolete (E&O) Risk Management: Proactively identify E&O inventory risks and present mitigation plans to leadership; support EOL transitions and next-generation component integration roadmaps.
• Financial Reporting & Analytics: Act as the primary liaison for material reporting needs from Finance and Accounting, maintaining dashboards that provide cross-organizational visibility including PO cost tracking.
• Cross-Functional Alignment: Drive alignment with Demand Planning and Strategic Sourcing to optimize material allocation, reduce procurement costs, and support supply/demand decision-making.
• Work mode: Hybrid (2-3 days in Office)

What you'll need to thrive (Requirements)

• 5+ years of experience in supply chain, materials management, or operations within the semiconductor, PCBA, or contract manufacturing industry
• Demonstrated experience managing consigned inventory, third-party broker relationships, and multi-party purchase order coordination
• Proficiency in CTB analysis, materials planning, and supply/demand modeling
• Strong background in financial reporting and cross-functional collaboration with Finance and Accounting teams
• Experience developing allocation strategies in supply-constrained environments across multiple programs or lines of business
• Proven ability to identify and mitigate E&O and EOL risks at scale
• Excellent analytical skills with experience building and maintaining supply chain dashboards and reporting tools
• Strong communicator with the ability to synthesize complex materials data for both operational and executive audiences

Special Sauce (Nice to Haves)

• Experience working with memory components (DRAM, NAND) and familiarity with memory supply chain dynamics
• Background supporting hardware or IoT product supply chains
• Familiarity with Contract Manufacturing relationships
• Experience in a high-growth technology company managing supply chain complexity at scale
• Proficiency with ERP systems (e.g., SAP, Oracle) and supply chain analytics tools

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

ABOUT THE TEAM

The Taiwan Team at Anduril is responsible for capturing and expanding business in Taiwan. The team networks across the company and customers to orchestrate operations across business lines and functional areas to deliver technology to Taiwan. The team is comprised of Business Development, Program Management, Operations and Supply Chain professionals responsible for delivering capability at scale in a timely manner.

WHAT YOU’LL DO

• Strategic Leadership & Customer Engagement: Partner with the Taiwan Country Lead to define and execute the country strategy, driving capture efforts, effective customer engagement, and ensuring clarity and focus across a broad portfolio of programs, recruiting, and regional initiatives.
• Operational Excellence & Scaling: Lead the resolution of complex business operations problems to ensure smooth scaling in Taiwan and the broader region. Facilitate cross-functional collaboration, overseeing program planning, budget management, import/export of technology, and overall operational efficiency.
• Enable Business Lines & Cohesive Execution: Unify and enable Anduril's Divisions and Business Lines operating in Taiwan, providing critical onboarding, customer expertise, planning support, and communications. Drive coherent cross-business line execution, converting pilot programs to programs of record, ensuring excellent sustainment, and representing product/engineering needs.
• Localization & Industrial Base Development: Spearhead effective localization efforts in close partnership with Supply Chain, Production, Deployments, and Sustainment teams. Develop local capacity and resilience, contribute to the industrial base, and establish strategic partnerships to shore up Anduril’s long-term success and longevity in-country.
• Infrastructure, Facilities & Security: Establish and scale the necessary physical and operational infrastructure across the region. This includes facilities management (upgrades, new developments, operational performance), and robust security measures (physical, personnel, and information systems) in collaboration with HQ SMEs.
• Logistics & Hardware Oversight: Direct logistics operations, including shipping, inventory management, and last-mile delivery of hardware assets, ensuring seamless support for in-country programs.
• Export Control & Regulatory Compliance: Ensure strict adherence to all export regulations (e.g., EAR, ITAR) and other local and international compliance requirements for hardware and knowledge transfers, working closely with Anduril’s legal and compliance teams.
• Talent & Team Development: Champion local hiring, conduct headcount analyses, and oversee talent development initiatives, including mentoring, performance measurement, and career progression, fostering a strong Anduril culture in the region.
• Brand & External Representation: Act as a key representative for Anduril to customers, partners, and the public, embodying our ethos and effectively communicating our innovative approach to next-generation defense technology. Work with Communications and USG agencies to develop Anduril's brand in-country.

REQUIRED QUALIFICATIONS

• You have 8+ years of varied experience in an operating role at a high-growth technology company, starting a venture, or in finance or consulting
• You have excellent written and communication skills, and have the ability to communicate in both English and Mandarin
• You love solving complex, ambiguous, cross-functional problems in a people-centric way
• You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility
• You’re highly detail oriented and data-driven
• You’re discerning and an incredibly fast learner
• Ability to obtain and hold a Taiwanese government security clearance

PREFERRED QUALIFICATIONS

• Previous military or government experience, or experience working with government and/or defense customers
• Previous experience working in the tech industry
• Experience managing technical projects
• Technical acumen and deep familiarity with AI and autonomous systems

IP Operations Shift Manager 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview 

The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. 

As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. 

What will you do?

• People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. 
• Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. 
• Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. 
• Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. 
• Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). 

Essential Qualifications 

• Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. 
• Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. 
• Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. 
• Communication: Ability to translate complex instructions into clear, actionable tasks for agents. 
• Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. 
• Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required. 

Extra Qualifications (Preferred) 

• Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. 
• Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. 
• Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. 
• Language: English or Korean speaking ability is a strong plus for cross-regional collaboration.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

IP Operations Shift Manager 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview 

The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. 

As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. 

What will you do?

• People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. 
• Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. 
• Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. 
• Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. 
• Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). 

Essential Qualifications 

• Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. 
• Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. 
• Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. 
• Communication: Ability to translate complex instructions into clear, actionable tasks for agents. 
• Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. 
• Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required. 

Extra Qualifications (Preferred) 

• Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. 
• Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. 
• Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. 
• Language: English or Korean speaking ability is a strong plus for cross-regional collaboration.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Work backwards from the needs of the customers and vendors to deliver the right inventory, at the right time, and at the right place.
• Collaborate with cross-functional partners to ensure that customer in-stock and vendor needs are surpassed
• Drive business growth by ensuring that customer desired items are always in-stock and sufficiently stocked up
• Partner with vendors at the right cadence to optimize metrics such as lead-time, and fill-rate
• Utilize data to effectively prioritize the most impactful actions to deliver key business results.
• Effectively dive deep to identify the root cause of issues, develop solutions and implement the solve.
• Manage ordering process and systems to effectively balance competing business priorities.
• Guide the development of processes and controls to monitor behavior of Forecasting, Inbound, and Inventory Management systems and continuously improve existing capabilities.

• 5+ years of relevant work experience in the areas of Demand Forecasting, Ordering, Procurement, Inventory Management and Supply Chain.
• Bachelor’s degree in Supply Chain-related fields.
• Demonstrated ability to partner with vendors to deliver business results.
• Superior oral and written communication skills with an innate attention to detail, and ability to influence without authority.
• Passion to grow and take on increasing responsibility and challenges.
• Ability to set high standards and drive others to excellence.
• Ability to effectively use data to complete analyses. Strong Excel proficiency required, SQL and other technical skills are a plus.
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Experience collaborating with Sales and Operations stakeholders; in e-Commerce and/or Retail industry preferred.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Work backwards from the needs of the customers and vendors to deliver the right inventory, at the right time, and at the right place.
• Collaborate with cross-functional partners to ensure that customer in-stock and vendor needs are surpassed
• Drive business growth by ensuring that customer desired items are always in-stock and sufficiently stocked up
• Partner with vendors at the right cadence to optimize metrics such as lead-time, and fill-rate
• Utilize data to effectively prioritize the most impactful actions to deliver key business results.
• Effectively dive deep to identify the root cause of issues, develop solutions and implement the solve.
• Manage ordering process and systems to effectively balance competing business priorities.
• Guide the development of processes and controls to monitor behavior of Forecasting, Inbound, and Inventory Management systems and continuously improve existing capabilities.

• 5+ years of relevant work experience in the areas of Demand Forecasting, Ordering, Procurement, Inventory Management and Supply Chain.
• Bachelor’s degree in Supply Chain-related fields.
• Demonstrated ability to partner with vendors to deliver business results.
• Superior oral and written communication skills with an innate attention to detail, and ability to influence without authority.
• Passion to grow and take on increasing responsibility and challenges.
• Ability to set high standards and drive others to excellence.
• Ability to effectively use data to complete analyses. Strong Excel proficiency required, SQL and other technical skills are a plus.
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Experience collaborating with Sales and Operations stakeholders; in e-Commerce and/or Retail industry preferred.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Analyze category and brand inputs to support selection and growth strategy
• Analyze existing process gaps, benchmark with industry best practices to improve efficiency
• Build program charters, roadmaps, and phased goals for category expansion
• Partner with Brand Managers, operations team, marketing and FP&A on forecasts and execution
• Create scorecards, forecasts, and performance reports
• Present insights and recommendations to leadership. Monitor progress, manage risks, and align stakeholders

• 8+ years of relevant work experience in program management, business management, demand forecasting, ordering, procurement, inventory management, supply chain or consulting roles
• Strong Excel and analytical skills
• Data‑driven mindset with solid business logic
• Strong cross‑functional communication skills
• Experience influencing stakeholders without direct authority
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Analyze category and brand inputs to support selection and growth strategy
• Analyze existing process gaps, benchmark with industry best practices to improve efficiency
• Build program charters, roadmaps, and phased goals for category expansion
• Partner with Brand Managers, operations team, marketing and FP&A on forecasts and execution
• Create scorecards, forecasts, and performance reports
• Present insights and recommendations to leadership. Monitor progress, manage risks, and align stakeholders

• 8+ years of relevant work experience in program management, business management, demand forecasting, ordering, procurement, inventory management, supply chain or consulting roles
• Strong Excel and analytical skills
• Data‑driven mindset with solid business logic
• Strong cross‑functional communication skills
• Experience influencing stakeholders without direct authority
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

【 About the role 】

We’re looking for a Senior Logistics Specialist who combines strong global logistics expertise with a digital-first mindset.

In this role, you will manage Amazon cross-border logistics operations and help connect our global supply network across markets. Beyond day-to-day execution, we hope you proactively use AI tools, data insights, and workflow automation to improve operational visibility, streamline processes, and support faster, more reliable delivery experiences for customers around the world.

【 What you'll do 】

Amazon B2B Operations

• Manage Amazon Vendor Central / Seller Central operations, including FBA inbound planning and labeling compliance.
• Monitor shipment status, inventory flow, and operational exceptions to ensure smooth fulfillment execution.

Global Logistics Planning

• Coordinate international cross-border transportation across ocean freight, air freight, and express shipping.
• Work closely with internal teams and logistics partners to optimize shipping plans, lead time, and logistics costs.
• Support multi-country shipment planning and execution while ensuring stable supply continuity.

AI-enabled Process Optimization

• Actively use AI tools (such as ChatGPT, Claude, and workflow automation platforms) to improve daily documentation, email communication, reporting, and operational coordination.
• Apply data analysis to support inventory forecasting, shipment planning, and routing optimization.
• Identify opportunities to automate repetitive workflows and continuously improve operational efficiency and scalability.

【 Who you are 】

• 5+ years of international logistics or supply chain operations experience.
• Hands-on experience in Amazon cross-border e-commerce logistics, including FBA operations.
• Strong problem-solving ability with practical experience using generative AI tools to improve work outcomes.
• Comfortable working with data, operational analysis, and process optimization.
• Strong English communication skills, including business writing and cross-functional collaboration.
• Curious about digital transformation and open to adopting new tools and working methods.

Nice to Have

• Experience using low-code or no-code tools to improve operational workflows.
• Familiarity with cross-border tax, customs clearance, and trade compliance.
• Experience working in fast-paced global consumer product or e-commerce environments.

【 Perks 】

・You can bring your pet to the office so that they will never be home alone again :)

・The rare opportunity to work with an international team who has a passion to change the world.

・A LOT of free snacks and drinks for humans and pets!

・Comfortable and creative working environment with kitchen, sofa, and quiet areas. It’s just like your home!

・Plenty of activities such as pizza day & movie night!

【 Benefits 】

・Medical insurance and free yearly health checkup

・Flexible vacation policy; work hard and take time off when you need it.

・2 free Furbo are given to each full-time team member.

・Afternoon tea time twice a month and birthday party every month.

・Tomofun library is full of interesting books that you can borrow anytime you want.

・Come join our volunteer program. We are passionate about giving back to society.

・Company trip and employee outing program.

・Monthly meeting and lunch party. Life is not only work in Tomofun.

・Internal training workshop and external training subsidy let you expand your skill set.

・Flexible working hours.

・There are always adorable dogs and cats in the office. You’ll never get bored in Tomofun.

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Senior Line Haul Specialist (Middle Mile)

Role Overview

The Senior Line Haul Specialist role plays a key part in arranging and optimizing linehaul truck operations, analyzing service performance, managing vendor and route-level activities, and driving process improvements through effective cross-team collaboration and communication.

What You Will Do:

• Arrange linehaul trucks using the system and communicate with relevant teams (FCs, hubs, camps, vendors, etc.)
• Analyze transportation service status and make improvement through collaboration (LOS: level of service)
• Manage vendor and route-level operation and settlement
• Establish initiatives for overall truck transportation, improve operational processes, and handle relevant communications

Required Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management (2+ years)
• Ability to plan logistics operation process (2+ years), manage operations, manage metrics, and report to the management- Experience in participating in development of TMS/BMS/WMS or proficiency in using those systems
• Ability to analyze using data tools and report to top management
• Submission of career-based portfolio and PT interview required
• Bachelor's degree or higher
• Ability to do day shift work, but able to work alternative shifts during specific seasons

Preferred Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience in e-commerce/retail/courier businesses
• Completion of related majors such as transportation and supply chain
• Experience reporting KPIs to top management (2+ years)
• Excellent communication skills and basic English conversation skills
• Computer proficiency (data management/analysis, SQL utilization)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

https://www.coupang.jobs/privacy-policy/​

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Senior Line Haul Specialist (Middle Mile)

Role Overview

The Senior Line Haul Specialist role plays a key part in arranging and optimizing linehaul truck operations, analyzing service performance, managing vendor and route-level activities, and driving process improvements through effective cross-team collaboration and communication.

What You Will Do:

• Arrange linehaul trucks using the system and communicate with relevant teams (FCs, hubs, camps, vendors, etc.)
• Analyze transportation service status and make improvement through collaboration (LOS: level of service)
• Manage vendor and route-level operation and settlement
• Establish initiatives for overall truck transportation, improve operational processes, and handle relevant communications

Required Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management (2+ years)
• Ability to plan logistics operation process (2+ years), manage operations, manage metrics, and report to the management- Experience in participating in development of TMS/BMS/WMS or proficiency in using those systems
• Ability to analyze using data tools and report to top management
• Submission of career-based portfolio and PT interview required
• Bachelor's degree or higher
• Ability to do day shift work, but able to work alternative shifts during specific seasons

Preferred Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience in e-commerce/retail/courier businesses
• Completion of related majors such as transportation and supply chain
• Experience reporting KPIs to top management (2+ years)
• Excellent communication skills and basic English conversation skills
• Computer proficiency (data management/analysis, SQL utilization)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

https://www.coupang.jobs/privacy-policy/​

Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Discover more at www.asteralabs.com.

Job Description:

We are seeking an experienced leader to drive Supplier / Manufacturing Quality Engineering to anchor our global supplier quality efforts across both Astera Lab’s semiconductor and board-level products. In this role, candidates will drive leading supplier quality across key manufacturing partners including IC fabs, OSAT’s, and PCB/PCBA vendors. A strong foundation in supplier quality engineering, uniquely paired with experience in advanced data analytics (including AI and machine learning) for predictive quality, risk assessments, and product quality analytics will be highly valuable to this role.

Responsibilities:

Supplier Quality Management

· Nurture winning partnerships across all our strategic manufacturing suppliers: semiconductor wafer fabs, advanced packaging & test (OSAT), boards & assemblies (PCB / PCBA / SMT), substrates / interposers, probe cards, and passive components.

· Develop robust supplier selection and onboarding processes in collaboration with Design, Procurement, Business & Engineering Operations teams.

· Define, build, and manage the systems to collect the data (KPI’s) needed to track supplier performance and drive continuous improvement.

· Audit to assess the effectiveness of supplier process controls, manufacturing capabilities, and overall quality management system.

· Coach suppliers by sharing your deep manufacturing experience and knowledge.

· International travel as needed, potentially on short notice. There is no minimum amount but prepare to accommodate up to 20%.

Advanced Data Analytics & AI/ML

· Create data collection methods to enable product and supplier advanced data analytics needed for monolithic, chiplet, and board products. Data sources will include manufacturing inline controls, production test (including data collection from advanced embedded agents), and failure analysis activities.

· Leverage data into quality models & methods to predict product quality issues and supply chain risks.

· Integrate AI/ML tools into quality systems and dashboards (e.g., outlier screening, automated defect detection, trend analysis, real-time alerts).

· Experience with AI/ML tools is a plus but not required; ability to work with technical partners on model development is key.

Cross-functional Collaboration

· Interface with R&D, NPI, product engineering, ops and other engineering teams to provide supplier input into product design and DFX.

· Support early supplier involvement and ensure quality requirements needed for manufacturability & testability are achieved, and learnings are propagated appropriately to other products in production & development.

· Represent supplier quality as needed in line failure reviews, excursion management, material reviews (MRB), and CAPA processes.

· Partner with engineering and manufacturing teams to conduct quarterly engineering reviews, evaluate supplier changes (PCN), and assess supplier risks.

· With engineering engagement, lead quality audits, and corrective action activities using tools such as 8D, 5-why, and FMEA.

Education & Experience

· Bachelor’s or Master’s degree in Engineering or equivalent experience.

· 8+ years of career progression in supplier quality engineering in the semiconductor and/or board-level electronics industry.

· 3+ years direct experience working embedded within a high-volume advanced manufacturing operation in an engineering role.

· Experience with supplier development in Asia with global manufacturing supply chains.

· Six Sigma or ASQ certification a plus

Technical Skills

· Strong knowledge of IC fabrication, packaging (including chiplet), board assembly (SMT), and test processes.

· Familiarity with reliability qualification methodologies in the application of IPC, Telcordia, JEDEC requirements.

· Proficiency with quality engineering tools (FMEA, APQP, PPAP, SPC, OE, etc.).

· Experience using analytics tools (e.g., JMP, SQL, Excel) to support quality insights. Exposure to AI/ML frameworks is a plus, but not required.

· Fluent in English and Mandarin

Regional Sales Executives will work closely with Field Sales Engineers (FAEs) and the sales management team to develop and execute an account strategy to effectively engage with leading cloud service providers on Astera Labs’ portfolio of connectivity products.

Responsibilities

• Develop a customer specific sales plan that identifies revenue generating opportunities and outlines steps to effectively develop relationships within key influencers in R&D, Procurement, Executive level GM/CTO
• Drive sales efforts by teaming up with FAEs engaging with customers to provide roadmap updates, technology training, product sampling, technical support and gather customer forecasts
• Be a strong voice for your customers to communicate their product roadmap feedback, customer support issues and to drive a timely response from Astera Labs HQ
• Establish regular communication with your customer’s procurement, ODM ecosystem and other industry partners to be able to accurately forecast your region’s quarterly revenue and annual demand forecast

Qualifications

• Bachelor’s degree, preferred electrical/computer engineering and MBA.
• 5+ years’ experience selling complex SoC/silicon products to Cloud Services Providers, Server or Network OEMs
• Demonstrated ability to prepare and execute customer account plans to win complex silicon design wins that contribute significant revenue growth
• Established relationships with some of our key target customers including Cloud Service Providers, Server, Storage & Networking OEMs
• Excellent communication and project management skills
• Entrepreneurial, open-minded behavior and can-do attitude. Think and act with the customer in mind!
• Familiar and at least 3+ years working experience with Taiwan Data Center ODMs like Quanta, Wistron, Wiwynn, Foxconn, and Inventec's supply chain management

Your base salary will be determined based on your experience and the pay of employees in similar positions

We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Manager, In-Stock & Inventory Strategy

Role Overview

The In-Stock Manager owns the end-to-end inventory lifecycle. You are responsible for maximizing "Product Availability" while minimizing "Days of Inventory" (DOI). You will use advanced data modeling to forecast demand, trigger factory re-orders, and manage the healthy flow of goods from local Taiwan factories into our fulfillment centers. You thrive on numbers, automated alerts, and hitting the perfect balance between sales velocity and capital efficiency.

Key Responsibilities (Data & Inventory Focus)

• Demand Forecasting: Build and maintain high-accuracy forecast models using historical sales data, promotional calendars, and seasonality (e.g., Ghost Festival, Lunar New Year, 11.11).
• Automated Re-ordering: Partner with the Direct Sourcing team to set up "Trigger Points" for factory production. Manage the "Purchase-to-Pay" cycle to ensure stock arrives just before it’s needed.
• Inventory Health & Optimization: Identify "Slow-Movers" or "Dead Stock" early using aging reports. Design liquidation strategies (e.g., flash sales, bundles) to clear warehouse space for high-velocity items.
• Factory Lead-Time Management: Track and analyze actual vs. promised factory lead times. Use data to hold Taiwan manufacturers accountable for production delays.
• Promotion Planning: Collaborate with Marketing to ensure inventory levels can support aggressive "Big Day" sales spikes. Prevent the dreaded "Out of Stock" (OOS) tag during peak traffic.
• In-bound Logistics Coordination: Oversee the scheduling of truck deliveries from local factories to the warehouse to avoid bottlenecks.

Required Skills & Qualifications

• Data Expertise: Expert level Excel/Google Sheets (Pivot tables, VLOOKUP, Index/Match) and experience with SQL or BI tools (Tableau/Power BI).
• Inventory Logic: Deep understanding of EOQ (Economic Order Quantity), Safety Stock formulas, and Re-order Point (ROP) logic.
• Platform Knowledge: Familiarity with the backend inventory modules and how they sync with local ERPs.
• Experience: 5–7 years in Supply Chain Planning, Inventory Control, or Demand Planning within an e-commerce or fast-moving retail environment.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

https://www.coupang.jobs/privacy-policy/

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Capacity Planning Manager (Last Mile Management)

Role Overview

The Senior Capacity Planning Manager role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize last mile and middle mile operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into last mile and middle mile logistics.
• Prepare and share daily/monthly last mile and middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measuring the last mile driver's performance analysis of multiple cost models and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 5+ years of relevant experience in logistics last mile and middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet, Tableau and SQL/Python.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Principal, Program Management (Logistics Operation Center) 

What will you do?

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience.

Preferred Qualifications

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  https://www.coupang.jobs/privacy-policy/​

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

Coupang Logistics Services is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

What You Will Do 

• Scope and create project plans for strategic, tactical, cross-functional projects and programs
• Develop processes and coordinate execution across teams
• Drive project delivery and communicate status, risks and process/product changes to senior management
• Lead cross-team coordination and manage multiple competing priorities simultaneously
• Design, implement, and optimize strategic initiatives
• Conduct data mining and analysis to support decision making
• Challenge and influence stakeholders including organization leaders
• Think strategically and execute methodically in a fast-paced environment
• Use analytical and quantitative skills to develop business cases backed by hard data and metrics
• Clearly communicate data insights to stakeholders

Basic Qualifications  

• Bachelor's degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
• 10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
• Demonstrated experience leading and owning cross-functional programs
• Extensive experience owning the design, implementation, and optimization of initiatives
• Experience with data mining and data analysis
• Confidence operating in a highly ambiguous and iterative business space
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Willingness to challenge and influence other stakeholders, including the organization leaders
• Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others

Preferred Qualifications 

• MBA and work experience in dedicated project management
• Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen
• Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access
• Demonstrated experience communicating data insights to others, including use of data visualization tools

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Role Overview  

The Customer-Centric Planning team is looking for a Senior Data Analyst with an engineering mindset. You will not only be a user of data but also a builder of data infrastructure. This position highly integrates Data Analysis and Analytics Engineering. You will be responsible for maintaining Airflow ETL processes from multiple internal data sources such as Zendesk, WMS (Warehouse Management System), and OMS (Order Management System), and utilizing Python and AI tools for automation development to support the operation and optimize the experience of teams such as Supplier Support, Customer Support, and Andon.

1. Delve into underlying technologies: Directly operate Airflow and Presto clusters, participating in the complete lifecycle from Raw Data to Insight.
2. Embrace new technologies: We actively introduce AI (Windsurf, Gemini, Copilot) and automation tools to eliminate repetitive tasks.

What You Will Do 

• Quickly support (within hours) and respond to the needs of various operational teams, formulate Ad-Hoc analysis plans, and produce high-quality, highly accurate data reports.
• Operational Pain Point Analysis and Root Cause Analysis: Building a customer experience funnel, identifying process issues and operational problems from the user lifecycle, and analyzing deep-seated causes.
• End-to-End Data Pipeline Construction and Maintenance (ETL & Pipeline): Using Presto/Hive SQL to process large-scale data, responsible for designing and maintaining Airflow DAGs, developing and optimizing Data Marts, monitoring data pipeline health, and ensuring data quality.
• Process Automation and Tool Development (Automation & Tooling): Using Python to develop automation scripts, integrating Slack, GitHub, Zendesk, Tableau, Presto, Confluence, and various internal APIs, and using/introducing LangChain, MCP Server to achieve automated updates and releases for various research, report generation, Quality Assurance, etc., reducing manual intervention and improving team efficiency.

Basic Qualifications  

• 3+ years of data analysis or data engineering experience, with the ability to handle complex SQL queries (Recursive CTE, Window Functions, JSON parsing).
• Possess business analysis sensitivity, capable of transforming vague business problems (e.g., "Why are customer complaints increasing?") into concrete data analysis projects.
• Familiar with Tableau Server, Power BI, or related report creation and operation.

Preferred Qualifications

• Familiar with customer service and ticketing system operational data structures: experience in data analysis for similar systems such as customer service, e-commerce, and logistics.
• Possess e-commerce or supply chain domain knowledge: understanding of e-commerce business models and logistics inventory logic.
• Possess practical Python development skills, capable of writing automation scripts, handling API integration, or performing data transformation.
• Familiar with Airflow or similar workflow scheduling tools, with practical experience in writing and maintaining DAGs.
• Familiar with version control tools (GitHub/Git), accustomed to Pull Request (PR) review and collaboration processes.
• AI/LLM application experience: experience using LangChain or internal AI tools to build auxiliary analysis agents or automated processes.

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Line Haul Manager (Middlemile Management & Planning)

Role Overview

The Senior Line Haul Manager (Middlemile Management & Planning) role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize middle mile line haul operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into middle mile line haul logistics.
• Prepare and share daily/monthly middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measure middle mile line haul driver's performance, analyze multiple cost models, and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As the S&OP Planning Manager, you will lead the Taiwan S&OP process to keep our growth on track. You will own the full planning cycle, making sure our infrastructure, labor, and inventory stay in sync to meet customer demand. You will act as the network gatekeeper, ensuring we scale up without hitting capacity limits. Your main goal is to project daily, weekly, and monthly volumes and match them with designed capacity, while automating manual tasks to streamline our workflows.

What You Will Do 

• Volume & capacity planning: manage daily volume projections and inbound/outbound capacity planning to ensure the network remains fluid and performance targets are met.
• Network gatekeeping: Monitor network layer rules and case mapping to optimize flow and prevent bottlenecks.
• Peak season strategy: Lead the planning and execution of inventory build-up strategies for peak events, balancing storage capacity with outbound throughput
• Capacity safeguarding: Monitor network health in real-time; identify potential breaches in capacity and proactively deploy mitigation strategies with cross-functional partner
• Process optimization: Identify bottlenecks in current planning cycles; automate manual data workflows and continuously streamline S&OP processes to move at the speed of the business.
• Stakeholder management: Act as the central point between Instock, Ops, Labor Planning, and Finance to align on a single version of the truth for demand and supply planning

Basic Qualifications  

• Experience with Excel, statistical modeling, and optimization.
• Strong understanding of end-to-end supply chain processes, including demand planning, inventory management, logistics, and distribution.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Effective communication and interpersonal skills, capable of building relationships with internal teams and external partners. Experience working in a fast-paced, dynamic environment with a customer-centric mindset.

Preferred Qualifications 

• Bachelor’s degree in supply chain management, Business Administration, or related field; MBA or relevant advanced degree preferred.
• Extensive experience in supply chain management, operations, forecasting, and capacity management.
• Experience in data processing and analysis, with the ability to draw conclusion from data and build basic models to support business decision-making.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As a Senior Program Manager in the Logistics Operations Center (LOC), you will shape strategy and lead execution for Taiwan logistics initiatives while partnering closely with regional stakeholders (including the KR team). You will translate insights into programs, manage complex cross-functional delivery, and embed KPI-driven operating rhythms that materially improve on-time delivery, cost-to-serve, and customer experience.Drive end-to-end program execution to improve Promise Delivery Date (PDD) performance, Delivery performance and elevate consumer satisfaction across first-mile, middle-mile, and last-mile operations. This role owns the roadmap, governance, and outcomes required to transform operational delivery through data-driven decision-making, cross-functional leadership, and scalable process excellence. You will succeed by influencing without formal authority, aligning leadership around clear priorities, and building mechanisms that scale—from reporting and dashboards to SOPs, governance, and change management.

What You Will Do

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications 

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience. 

Preferred Qualifications 

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

• Support the execution of capacity planning models for last mile logistics, ensuring consistency with operational guidelines.
• Perform daily and monthly manpower and asset planning activities, working with operations teams to ensure timely completion.
• Analyze basic driver performance and cost data to identify trends and support efficiency improvements at the route or area level.
• Assist in maintaining and enhancing workforce planning tools to improve forecasting accuracy and operational responsiveness.
• Prepare regular reports and dashboards to support business decision‑making.

• 3+ years of experience in planning operations.
• Hands‑on experience in data processing, analysis, and building basic analytical models.
• Strong attention to detail with a data‑driven mindset.
• Good communication and collaboration skills.
• Proficiency in MS Office, Advanced Excel, Google Sheets, and familiarity with Tableau and SQL/Python.

• Degree in Business, Logistics, Supply Chain, Industrial Engineering, or a related field.
• Experience in logistics last mile or middle mile operations.
• Basic English verbal communication skills for discussion.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Manager, Seller Service (Training Manager)

Role Overview:

We are seeking a highly motivated Training Manager who is obsessed with seller experiences and possesses a "Day 1" mindset. This isn't just about training delivery; it's about designing for scale and measuring for impact. You will own the end-to-end educational ecosystem and ensure that our internal consultants and third-party (OSP) partners are equipped to provide outstanding service while maintaining operational efficiency. You will raise the bar for seller experience by using data-driven insights to identify performance gaps and implement scalable, high-efficiency learning solutions. You will be expected to break the trade-off between training quality and operational productivity, ensuring our consultants are equipped to "WoW" our customers while maintaining peak operational efficiency.

Key Responsibilities

• Strategy & Roadmap: Design and execute the long-term L&D strategy for Seller Support, ensuring alignment with Coupang’s rapid business expansion in Taiwan.
• Curriculum Architecture: Responsible for the design, creation, audit, and maintenance of all training content. You will ensure materials are "living documents" that iterate based on process changes.
• Digital Transformation: Lead the shift from traditional classroom training to high-efficiency E-learning and "Just-in-Time" learning modules to minimize operational downtime.
• Data-Driven Intervention: Deep-dive into operational metrics (CSAT, QA scores, AHT) to identify root causes of errors and design targeted training interventions that deliver measurable ROI.
• Performance Analytics: Build 360-degree feedback loops and analytics to measure the seller-support knowledge journey. Provide regular reporting on training effectiveness against organizational goals to senior stakeholders.
• Stakeholder Management: Partner with Ops Leaders and Product teams to translate complex policy changes into simple, actionable training for consultants.
• Leadership: Manage and coach a lean, high-performing team. You are responsible for their performance outcomes and the quality of the content they produce.

Essential Qualifications:

• Seniority: 5+ years of experience in L&D, Corporate Training, or Operational Excellence, with at least 2 years in a management/leadership role.

• Industry: Proven track record preferably in BPO, high-volume Call Center environments and or Supply Chain.

• Data Literacy: Strong ability to use Excel (Pivot tables, VLOOKUP) and data visualization to justify training needs and show results.

• Educational Technology: Experience with Learning Management Systems (LMS) and E-learning content creation (Articulate, Captivate, or similar), Microsoft Powerpoint, Adobe Suite for video production is preferred though not mandatory.

• Communication: Fluent in English and Mandarin. Ability to "Disagree and Commit" while maintaining strong cross-functional relationships and "Influence without Authority.

Remuneration

Salary is negotiable (in accordance with regulations, the regular monthly salary is above NT$40,000).

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

https://www.coupang.jobs/privacy-policy/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As a Senior Program Manager in the Logistics Operations Center (LOC), you will shape strategy and lead execution for Taiwan logistics initiatives while partnering closely with regional stakeholders (including the KR team). You will translate insights into programs, manage complex cross-functional delivery, and embed KPI-driven operating rhythms that materially improve on-time delivery, cost-to-serve, and customer experience.Drive end-to-end program execution to improve Promise Delivery Date (PDD) performance, Delivery performance and elevate consumer satisfaction across first-mile, middle-mile, and last-mile operations. This role owns the roadmap, governance, and outcomes required to transform operational delivery through data-driven decision-making, cross-functional leadership, and scalable process excellence. You will succeed by influencing without formal authority, aligning leadership around clear priorities, and building mechanisms that scale—from reporting and dashboards to SOPs, governance, and change management.

What You Will Do

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications 

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience. 

Preferred Qualifications 

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

• Support the execution of capacity planning models for last mile logistics, ensuring consistency with operational guidelines.
• Perform daily and monthly manpower and asset planning activities, working with operations teams to ensure timely completion.
• Analyze basic driver performance and cost data to identify trends and support efficiency improvements at the route or area level.
• Assist in maintaining and enhancing workforce planning tools to improve forecasting accuracy and operational responsiveness.
• Prepare regular reports and dashboards to support business decision‑making.

• 3+ years of experience in planning operations.
• Hands‑on experience in data processing, analysis, and building basic analytical models.
• Strong attention to detail with a data‑driven mindset.
• Good communication and collaboration skills.
• Proficiency in MS Office, Advanced Excel, Google Sheets, and familiarity with Tableau and SQL/Python.

• Degree in Business, Logistics, Supply Chain, Industrial Engineering, or a related field.
• Experience in logistics last mile or middle mile operations.
• Basic English verbal communication skills for discussion.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Principal, Program Management (Logistics Operation Center) 

What will you do?

• End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
• KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
• Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
• Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
• Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
• Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
• Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
• Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.

Basic Qualifications

• Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
• Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
• Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
• Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
• Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
• Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience.

Preferred Qualifications

• Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
• Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
• Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
• Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  https://www.coupang.jobs/privacy-policy/​

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The Customer-Centric Planning team is looking for a Senior Data Analyst with an engineering mindset. You will not only be a user of data but also a builder of data infrastructure. This position highly integrates Data Analysis and Analytics Engineering. You will be responsible for maintaining Airflow ETL processes from multiple internal data sources such as Zendesk, WMS (Warehouse Management System), and OMS (Order Management System), and utilizing Python and AI tools for automation development to support the operation and optimize the experience of teams such as Supplier Support, Customer Support, and Andon.

1. Delve into underlying technologies: Directly operate Airflow and Presto clusters, participating in the complete lifecycle from Raw Data to Insight.
2. Embrace new technologies: We actively introduce AI (Windsurf, Gemini, Copilot) and automation tools to eliminate repetitive tasks.

What You Will Do 

• Quickly support (within hours) and respond to the needs of various operational teams, formulate Ad-Hoc analysis plans, and produce high-quality, highly accurate data reports.
• Operational Pain Point Analysis and Root Cause Analysis: Building a customer experience funnel, identifying process issues and operational problems from the user lifecycle, and analyzing deep-seated causes.
• End-to-End Data Pipeline Construction and Maintenance (ETL & Pipeline): Using Presto/Hive SQL to process large-scale data, responsible for designing and maintaining Airflow DAGs, developing and optimizing Data Marts, monitoring data pipeline health, and ensuring data quality.
• Process Automation and Tool Development (Automation & Tooling): Using Python to develop automation scripts, integrating Slack, GitHub, Zendesk, Tableau, Presto, Confluence, and various internal APIs, and using/introducing LangChain, MCP Server to achieve automated updates and releases for various research, report generation, Quality Assurance, etc., reducing manual intervention and improving team efficiency.

Basic Qualifications  

• 3+ years of data analysis or data engineering experience, with the ability to handle complex SQL queries (Recursive CTE, Window Functions, JSON parsing).
• Possess business analysis sensitivity, capable of transforming vague business problems (e.g., "Why are customer complaints increasing?") into concrete data analysis projects.
• Familiar with Tableau Server, Power BI, or related report creation and operation.

Preferred Qualifications

• Familiar with customer service and ticketing system operational data structures: experience in data analysis for similar systems such as customer service, e-commerce, and logistics.
• Possess e-commerce or supply chain domain knowledge: understanding of e-commerce business models and logistics inventory logic.
• Possess practical Python development skills, capable of writing automation scripts, handling API integration, or performing data transformation.
• Familiar with Airflow or similar workflow scheduling tools, with practical experience in writing and maintaining DAGs.
• Familiar with version control tools (GitHub/Git), accustomed to Pull Request (PR) review and collaboration processes.
• AI/LLM application experience: experience using LangChain or internal AI tools to build auxiliary analysis agents or automated processes.

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Manager, Seller Service (Training Manager)

Role Overview:

We are seeking a highly motivated Training Manager who is obsessed with seller experiences and possesses a "Day 1" mindset. This isn't just about training delivery; it's about designing for scale and measuring for impact. You will own the end-to-end educational ecosystem and ensure that our internal consultants and third-party (OSP) partners are equipped to provide outstanding service while maintaining operational efficiency. You will raise the bar for seller experience by using data-driven insights to identify performance gaps and implement scalable, high-efficiency learning solutions. You will be expected to break the trade-off between training quality and operational productivity, ensuring our consultants are equipped to "WoW" our customers while maintaining peak operational efficiency.

Key Responsibilities

• Strategy & Roadmap: Design and execute the long-term L&D strategy for Seller Support, ensuring alignment with Coupang’s rapid business expansion in Taiwan.
• Curriculum Architecture: Responsible for the design, creation, audit, and maintenance of all training content. You will ensure materials are "living documents" that iterate based on process changes.
• Digital Transformation: Lead the shift from traditional classroom training to high-efficiency E-learning and "Just-in-Time" learning modules to minimize operational downtime.
• Data-Driven Intervention: Deep-dive into operational metrics (CSAT, QA scores, AHT) to identify root causes of errors and design targeted training interventions that deliver measurable ROI.
• Performance Analytics: Build 360-degree feedback loops and analytics to measure the seller-support knowledge journey. Provide regular reporting on training effectiveness against organizational goals to senior stakeholders.
• Stakeholder Management: Partner with Ops Leaders and Product teams to translate complex policy changes into simple, actionable training for consultants.
• Leadership: Manage and coach a lean, high-performing team. You are responsible for their performance outcomes and the quality of the content they produce.

Essential Qualifications:

• Seniority: 5+ years of experience in L&D, Corporate Training, or Operational Excellence, with at least 2 years in a management/leadership role.

• Industry: Proven track record preferably in BPO, high-volume Call Center environments and or Supply Chain.

• Data Literacy: Strong ability to use Excel (Pivot tables, VLOOKUP) and data visualization to justify training needs and show results.

• Educational Technology: Experience with Learning Management Systems (LMS) and E-learning content creation (Articulate, Captivate, or similar), Microsoft Powerpoint, Adobe Suite for video production is preferred though not mandatory.

• Communication: Fluent in English and Mandarin. Ability to "Disagree and Commit" while maintaining strong cross-functional relationships and "Influence without Authority.

Remuneration

Salary is negotiable (in accordance with regulations, the regular monthly salary is above NT$40,000).

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

https://www.coupang.jobs/privacy-policy/

Position: IPO QA Manager 

As the IP Operations QA Manager, you will be responsible for building and overseeing the quality governance framework for our Intellectual Property Operations (IPO) team. You will lead a dedicated team of QA specialists to ensure that every decision—from seller gating to counterfeit detection and appeal reviews—is accurate, consistent, and compliant with our global policies. 

Your mission is to act as the "second line of defense," ensuring that our agents maintain the highest standards of integrity while protecting customers and brand owners on our platform. 

The responsibility of IP Operations team is as follows: 

• IP Monitoring: Proactively monitor brand listings to detect and remove counterfeit products, ensuring a safe and consistent shopping experience for customers. 
• Seller Gating: Vet seller distribution channels through pre- and post-gating reviews to ensure only authorized and compliant listings enter the marketplace. 
• Appeals & Escalation: Conduct forensic reviews of seller appeals to verify the authenticity of supply chain documentation and accurately resolve suspected counterfeit disputes. 
• Intellectual Property Rights (IPR): Rapidly process and investigate external reports of IP infringement to mitigate legal risks and maintain brand owner trust. 

Key Responsibilities 

• Quality Framework & Strategy: Develop, implement, and maintain a comprehensive quality assurance framework for the IPO team. This includes defining clear quality standards, evaluation criteria, and performance metrics that align with business goals. 
• Process Auditing & Evaluation: Conduct regular audits of the IPO process, from initial complaint intake to root cause analysis and resolution. Ensure all stages are executed correctly and in compliance with established policies and procedures. 
• Team Leadership & Development: Lead, mentor, and coach a team of Quality Assurance Specialists. Provide regular feedback, conduct calibration sessions, and develop training programs to enhance their analytical skills and knowledge of quality standards. 
• Data-Driven Analysis: Analyze quality metrics, including defect rates, resolution times to identify trends, process bottlenecks, and opportunities for improvement. 
• Cross-Functional Collaboration: Partner with the IP Operations Manager to provide insights that inform policy updates and process enhancements. Work with other cross-functional teams to share feedback and ensure a unified approach to quality. 

Essential Qualifications 

• A minimum 3-5 years of experience in a Quality Assurance or similar role, with at least 2 years in a management or team lead position. 
• Proven experience in customer service, technical support, or e-commerce environment. 
• Strong knowledge of quality management principles, methodologies (e.g., Six Sigma, Lean), and auditing best practices. 
• Exceptional analytical skills with the ability to interpret data from various sources (e.g., customer feedback, system logs) to draw meaningful conclusions. 
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and align diverse teams toward a common goal. 
• Experience with quality management software and a high level of proficiency with data analysis tools (e.g., Excel, BI tools). 

Preferred Qualifications 

• Bachelor's degree in Business, Communications, or a related field. 
• Experience working in a fast-paced, high-volume environment. 
• Certification in Quality Management (e.g., Six Sigma Green/Black Belt, CQE). 
• Familiarity with ticketing systems (e.g., Zendesk) and customer engagement platforms (e.g., Genesys). 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As the S&OP Planning Manager, you will lead the Taiwan S&OP process to keep our growth on track. You will own the full planning cycle, making sure our infrastructure, labor, and inventory stay in sync to meet customer demand. You will act as the network gatekeeper, ensuring we scale up without hitting capacity limits. Your main goal is to project daily, weekly, and monthly volumes and match them with designed capacity, while automating manual tasks to streamline our workflows.

What You Will Do 

• Volume & capacity planning: manage daily volume projections and inbound/outbound capacity planning to ensure the network remains fluid and performance targets are met.
• Network gatekeeping: Monitor network layer rules and case mapping to optimize flow and prevent bottlenecks.
• Peak season strategy: Lead the planning and execution of inventory build-up strategies for peak events, balancing storage capacity with outbound throughput
• Capacity safeguarding: Monitor network health in real-time; identify potential breaches in capacity and proactively deploy mitigation strategies with cross-functional partner
• Process optimization: Identify bottlenecks in current planning cycles; automate manual data workflows and continuously streamline S&OP processes to move at the speed of the business.
• Stakeholder management: Act as the central point between Instock, Ops, Labor Planning, and Finance to align on a single version of the truth for demand and supply planning

Basic Qualifications  

• Experience with Excel, statistical modeling, and optimization.
• Strong understanding of end-to-end supply chain processes, including demand planning, inventory management, logistics, and distribution.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Effective communication and interpersonal skills, capable of building relationships with internal teams and external partners. Experience working in a fast-paced, dynamic environment with a customer-centric mindset.

Preferred Qualifications 

• Bachelor’s degree in supply chain management, Business Administration, or related field; MBA or relevant advanced degree preferred.
• Extensive experience in supply chain management, operations, forecasting, and capacity management.
• Experience in data processing and analysis, with the ability to draw conclusion from data and build basic models to support business decision-making.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Line Haul Manager (Middlemile Management & Planning)

Role Overview

The Senior Line Haul Manager (Middlemile Management & Planning) role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize middle mile line haul operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into middle mile line haul logistics.
• Prepare and share daily/monthly middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measure middle mile line haul driver's performance, analyze multiple cost models, and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   Ω

Role Overview  

Coupang Logistics Services is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

What You Will Do 

• Scope and create project plans for strategic, tactical, cross-functional projects and programs
• Develop processes and coordinate execution across teams
• Drive project delivery and communicate status, risks and process/product changes to senior management
• Lead cross-team coordination and manage multiple competing priorities simultaneously
• Design, implement, and optimize strategic initiatives
• Conduct data mining and analysis to support decision making
• Challenge and influence stakeholders including organization leaders
• Think strategically and execute methodically in a fast-paced environment
• Use analytical and quantitative skills to develop business cases backed by hard data and metrics
• Clearly communicate data insights to stakeholders

Basic Qualifications  

• Bachelor's degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
• 10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
• Demonstrated experience leading and owning cross-functional programs
• Extensive experience owning the design, implementation, and optimization of initiatives
• Experience with data mining and data analysis
• Confidence operating in a highly ambiguous and iterative business space
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Willingness to challenge and influence other stakeholders, including the organization leaders
• Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others

Preferred Qualifications 

• MBA and work experience in dedicated project management
• Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen
• Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access
• Demonstrated experience communicating data insights to others, including use of data visualization tools

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang.

Position: Senior Capacity Planning Manager (Last Mile Management)

Role Overview

The Senior Capacity Planning Manager role plays a strategic part in establishing KPIs, forecasting logistics capacity, integrating sales forecasts into planning, analyzing driver performance, and developing workforce planning tools to optimize last mile and middle mile operations.

Key Responsibilities

• Establish key performance indicators and benchmarks for planning and forecasting into last mile and middle mile logistics.
• Prepare and share daily/monthly last mile and middle mile capacity manpower and asset planning models and collaborate with operations teams to execute.
• Connect with S&OP(Sales & Operations Planning) to collect the GMV/Sales forecast and transform them into the logistics expansion planning.
• Measuring the last mile driver's performance analysis of multiple cost models and design the route/area-wise productivity of each driver.
• Support the development and implementation of workforce planning tools for accurate capacity forecasting.

Essential Qualifications:

• 8+ years of relevant experience in logistics last mile and middle mile.
• Proven experience in data processing and analysis to build models that support business decisions.
• Strong communication skills across various contexts.
• Strong analytical mindset and data-driven approach.
• Proficiency in MS Office, Advanced Excel, Google Sheet, Tableau and SQL/Python.

Prefered Qualifications:

• Degree in Business, Logistics, Supply Chain, or Industrial Engineering.
• Experience in planning and project management.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

ABOUT THE ROLE

You will be joining a company that creates positivity, community, and fitness with technology. This individual will be based in the Taipei office and report to the US based Hardware EPM Director in Product Development. You will be responsible for leading programs from prototype to launch of Connected Fitness Products. You will work closely with Product Management, Industrial Design, Engineering, Software, Quality and Operations. The ideal candidate has incredible organization skills and is able to get things done with timeliness and autonomy while building strong teams.

YOUR DAILY IMPACT AT PELOTON

• Collaborate with leads from Mechanical and Electrical Engineering, Industrial Design, Product Management, Quality, and Operations to create detailed and comprehensive program plans
• Handle key supplier relationships including but not limited to engineering suppliers, contract manufacturers, and component suppliers
• Establish a comprehensive program schedule with all dependencies and identified critical paths at each stage of the program
• Develop and manage program budgets for large projects from prototype through launch
• Maintain, track and update program level risks, mitigation plans, upcoming landmarks, and team priorities while also ensuring multi-functional alignment and agreement on those areas
• Be the primary contact for all engineering builds and activities during development at our manufacturing sites, including build plan and clear-to-build
• Ability to manage high-level executive communications for senior leadership updates and program review

 YOU BRING TO PELOTON

• You are self-motivated, willing to take action, pragmatic, and intellectually curious
• Bachelor's degree in Engineering or a related experience
• 8+ years experience with Hardware Program Management in consumer electronics, fitness equipment, appliances or automobiles
• Experience in working with Asia suppliers: ODM, CM, JDM
• Managed multiple product development cycles for a hardware complex system with cross functional dependencies
• Detailed understanding of the Product Development Process and broad understanding of the supply chain and manufacturing processes
• Leadership skills and ability to influence and inspire team members
• Excellent communicator with the ability to translate complex technical issues or ideas to a wider audience
• Able to foster and build a collaborative working relationship with various stakeholders
• Very Strong analytical, problem solving and planning skills. Well organized
• Self-motivated, action-driven and biased towards results, and has a strong sense of ownership
• Deep understanding of Agile and Waterfall methodologies
• Experience working with program management tools such as, Jira, Confluence, Smartsheets, Google Drive
• Experience building and maintaining detailed program schedules
• Excellent written and verbal communication skills in English and Mandarin
• Willingness to travel one to two days a week to the Taichung Taiwan office and as needed for extended trips to Asia based suppliers in China, Thailand, and Vietnam

#LI-CC2
#LI-Hybrid

#LI-CC2

• Overview:

  Motive is seeking a highly motivated and experienced Contract Manufacturing Manager (CM Manager) to lead the strategic CM/JDM relationship. The CM Manager will be responsible for managing supplier relationships, ensuring timely delivery, optimizing costs, mitigating risks, and being a key contributor to the overall supply chain strategy. This role requires strong cross-functional collaboration, excellent communication skills, and a proven track record of success in a fast-paced environment. The ideal candidate will demonstrate a high degree of ownership, strategic thinking, and the ability to drive significant impact.

  Responsibilities:

  • Strategic CM/JDM Management
  • Demonstrate deep and/or broad expertise in supply chain management, acting as a subject matter expert in the CM/JDM management.
  • Develop and implement a comprehensive strategy to optimize delivery, quality, and cost while mitigating potential risks, for key CM/JDM partners.
  • Build and maintain strong relationships with CM/JDM partners at both the working and executive levels.
  • Manage supplier contracts, including periodic reviews and renegotiations to ensure favorable terms for Motive.
  • Conduct regular business reviews (QBRs) with suppliers, including quarterly metrics reviews and bi-annual strategic alignment meetings.
  • Manage and resolve supplier-related issues and escalations effectively and timely.
  • Hold suppliers accountable for contractual agreements and drive continuous improvement in cost, quality, and delivery.
  • Collaborate with suppliers to ensure long-term strategic alignment in both products and technologies.
  • New Product Introduction (NPI):
  • Build strong cross-functional relationships to enable NPI projects from concept to EOL.
  • Lead the RFP negotiation and facilitate a cross-functional, data-driven and objective supplier selection process.
  • Negotiate favorable terms with suppliers, including NRE, sample costs, production costs, Capex, reliability testing, certification testing, and other related expenses.
  • Support NPI efforts to ensure suppliers meet contractual obligations. Manage escalations during NPI as needed.
  • Ensure appropriate capacity is in place to support business volume.
  • Operations Management:
  • Ensure suppliers understand Motive's forecasts and orders and deliver accordingly.
  • Review supply commitments weekly and resolve material shortages, capacity constraints, and other delivery issues. Develop forward looking strategies to ensure material and capacity availability.
  • Manage purchase orders and update supply plans in Motive's ERP system.
  • Collaborate with planning to optimize air/ocean shipments for product availability and cost-effectiveness.
  • Collaborate with quality and testing engineering teams to ensure the product quality complies with Motive’s specifications and requirements.
  • Develop strategies with CM/JDM to reduce lead times and overall liability.
  • Cost Optimization:
  • Understand the cost model at the CM/JDM, including BOM and MVA breakdowns, to ensure cost reasonableness and favorability.
  • Identify cost reduction opportunities and develop and execute cost optimization roadmaps in collaboration with internal teams (product, engineering, commodity management) and suppliers.
  • Coordinate post-ramp qualification efforts to qualify second sources, increase production capacity, and improve product design.

  Qualifications:

  • Bachelor's degree in Supply Chain Management, Business Administration, Engineering, or a related field. Master's degree preferred.
  • 8+ years of experience in supply chain management, contract manufacturing, or a related field, preferably in the consumer electronics industry.
  • Proven experience in managing CM/JDM in related industries.
  • Strong understanding of manufacturing processes, cost structures, and supply chain dynamics.
  • Excellent negotiation, communication, and interpersonal skills.
  • Demonstrated ability to build and maintain strong supplier relationships.
  • Proactive and self-driven, with a strong sense of ownership. Possesses excellent analytical and problem-solving skills to identify and resolve issues independently.
  
  
  • Ability to work effectively in a fast-paced, cross-functional environment.
  • Proficiency in ERP systems and Google Docs/Microsoft Office Suite.
  • Fluent in English and Mandarin Chinese.
  • Experience working in a global environment.

• Offer unparalleled earning potential not seen in other industries
• Provide training to give you the knowledge to thrive in a fast-paced environment
• Offer support through a collaborative, and open environment with proven sales professionals with decades of sales expertise
• Enable growth through direct and focused mentorship

• Source product through prospecting new suppliers and managing existing supplier relationships
• Negotiate for the procurement of product to include price, terms, and ship date
• Ensure that quality standards are present and reflect Fusion Worldwide’s deep commitment to quality components
• Collaborate with Account Executive team through proprietary ERP system, keeping detailed notes to maintain our unique competitive advantage
• Proactively bring offers of product to sell
• Provide market information gleaned from discussions with vendors

• 2-5 years of purchasing experience in Semiconductor Electronics industry
• A high-energy, smart, and persistent emerging professional, driven to succeed and revolutionize an industry
• Proficient with standard business tools (email, voicemail, MS Office 365, etc.)
• An effective negotiator with excellent relationship-building skills
• Someone with strong communication and interpersonal skills
• A trader with creative and proactive mindset
• Someone who is hungry for uncapped earnings

• State of the Art Open Concept Working Environment
• Collaborative and Motivated Team
• Competitive Base Salary and Uncapped Commission
• Great Location; Walking Distance from Subway Station

Position Summary: 

As a member of our sales organization, you will be expected to expand and look for new customers in the Taiwan market, proactively offer products to Fortune 1000 companies, and close business while maintaining lasting relationships. This opportunity is for highly driven individuals who are entrepreneurial in nature, and it provides the opportunity for exceptional high earnings potential with uncapped commissions!

Established in 2001, Fusion Worldwide is a premier, global open market distributor of electronic components with an established reputation of excellence in sourcing, quality, and outstanding customer support. Solving supply chain disruptions is where we are truly able to provide key service to all our customers, and we are looking for motivated individuals like you to join this rapidly growing industry! With our company headquarters located in the scenic Boston Seaport area, we also have key locations in Amsterdam, Singapore, Munich, Guadalajara, Seoul, and San Francisco. At our current rate of growth, we are continuously expanding our global footprint to reach all corners of the world, and we are dedicated to finding top talent to help us grow in all regions!