What we are looking for

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all.

We're searching for a Staff Security Platform Engineer to join our Enterprise Security Engineering team, reporting to the Technical Lead Manager of Security Engineering.

Aurora is scaling its autonomous trucking operations, and we need someone who makes our security tools actually work, not just deployed, but deeply configured, continuously tuned, and fully leveraged. This role is for the practitioner who has spent their career living inside security platforms: the person who knows their EDR better than the vendor's own support team, who can write a SIEM query from memory, and who instinctively knows when an alert is misfiring and exactly why.

This is not a software engineering role. It's a role for an elite security operator — someone with the instincts of a seasoned SOC analyst and the technical depth to own the platforms that power detection, response, and protection at enterprise scale. If you find deep satisfaction in mastering a tool, closing a coverage gap, or hunting down a threat that nobody else noticed, this role was written for you.

In this role you will

• Own the operational health, configuration, and continuous improvement of Aurora's enterprise security platform stack — including EDR/XDR, MDM, SIEM, DLP, IAM/IGA, DNS security, Email security, and PKI — ensuring each tool is tuned, policy-complete, and delivering reliable signal.
• Develop and refine detection rules, correlation logic, and alert policies, reducing noise while ensuring Aurora maintains high-fidelity coverage against real threats.
• Conduct proactive threat hunting across Aurora's security telemetry — forming hypotheses, querying logs, and investigating anomalies before they surface as incidents.
• Serve as the deepest internal expert on Aurora's enterprise security tooling, acting as the escalation point for complex platform issues, misconfigurations, and detection failures.
• Participate in the team's on-call rotation, leading deep-dive investigations into security alerts and incidents and driving triage, containment, and root cause analysis.
• Continuously audit and validate that existing security controls are configured to actually do what they're supposed to do — not just deployed and forgotten.
• Maintain operational runbooks, detection documentation, and platform configuration records, ensuring the team can operate consistently and scale institutional knowledge.

Required qualifications

• 12+ years of hands-on experience in enterprise security operations, security platform administration, or a senior SOC engineering role — with a career built on deep operational ownership of security tooling rather than software development.
• Expert-level proficiency administering and operating at least two enterprise security platforms (e.g., CrowdStrike, SentinelOne, Splunk, Panther, Sentinel, Jamf, Kandji/Iru, Puppet, WorkspaceONE, Intune, Zscaler, Okta, Proofpoint, Wiz, osquery), with strong working knowledge across several others.
• Demonstrated ability to tune and optimize security platforms beyond out-of-the-box configurations — writing custom detection logic, adjusting policy sets, and validating control effectiveness.
• Strong log analysis and threat hunting skills: you know how to build a hypothesis, write the query, follow the thread, and know when to escalate.
• Experience conducting thorough incident investigations — triage, containment, root cause analysis, and post-incident review — and communicating findings clearly to technical and non-technical stakeholders.
• Ability to assess security control effectiveness: not just "is this tool deployed" but "is it configured correctly, covering the right scope, and generating actionable signal."
• Comfort working under pressure in ambiguous, fast-moving situations with competing priorities.

Desirable qualifications

• Scripting ability for automation, log parsing, or workflow improvement (Python, Bash, or similar) — you don't need to be a software engineer, but you can write a script when it saves you an hour.
• Deep familiarity with MITRE ATT&CK as an operational tool for detection gap analysis and threat hunting hypothesis development.
• Experience with AWS security telemetry (CloudTrail, GuardDuty, Security Hub) and integrating cloud signals into a corporate SIEM.
• Familiarity with Zero Trust and identity-centric security models as they apply to policy enforcement in IAM and endpoint platforms.
• Platform-specific certifications such as CrowdStrike Certified Falcon Administrator, Splunk Core Certified Power User, or equivalent — or practitioner certifications like GCIH, GCIA, GCFE, or GCFA.

The base salary range for this position is $171,000 - $247,000 per Year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

What we are looking for

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all.

We're searching for a Staff Security Engineer to join our Enterprise Security Engineering team, reporting to the Technical Lead Manager of Security Engineering.

Aurora is scaling its autonomous trucking operations, and the security foundations protecting our employees, devices, internal systems, and data need to scale with us. We're looking for a deeply technical enterprise security engineer who is as comfortable in a code editor as in a security console — you build the systems that make Aurora's security operations possible. This is a role for someone who can architect robust enterprise security solutions, write the code to implement them, and partner across Engineering and IT to make sure security is embedded from the start, not bolted on at the end.

This is not a security operations-only role. It sits squarely in enterprise security engineering, where the work is designing, building, and owning the platforms, integrations, and automation that power Aurora's internal security posture at scale.

In this role you will

• Own the architecture and implementation of Aurora's enterprise security controls — designing the systems and integrations that protect Aurora's endpoints, identities, internal infrastructure, and SaaS environment.
• Design and build Aurora's security telemetry and detection infrastructure, including log pipelines, SIEM integrations, and alerting frameworks — in partnership with the Security Operations Engineer who owns ongoing tuning and rule development.
• Define and enforce enterprise security standards, conducting architecture and design reviews to ensure alignment with Aurora's security posture and risk tolerance.
• Partner with IT, Infrastructure, and Engineering teams to embed security requirements early — shifting left on corporate IT initiatives before they become technical debt.
• Build automation and tooling that extends the capabilities of Aurora's security platforms, reduces manual operational burden, and scales the team's impact.
• Serve as the escalation point for enterprise security incidents requiring engineering-level investigation or remediation, and participate in the team's on-call rotation.
• Translate security strategy into concrete, executable engineering projects with clear milestones and measurable outcomes.

Required qualifications

• 12+ years of hands-on experience in enterprise security engineering or corporate information security — specifically securing employee-facing systems, endpoints, identities, and internal infrastructure (not product or application security).
• Proficiency in at least one programming language, used in a security context — writing production-quality automation, integrations, or internal tooling (the team primarily uses Go; Python is also common).
• Experience architecting and integrating enterprise security platforms — designing API integrations, automating workflows, and building tooling that extends platform capabilities across domains such as EDR/XDR, MDM, IAM/IGA, DLP, SaaS security, cloud security, or PKI.
• Experience designing and building security telemetry pipelines and detection infrastructure — log ingestion, normalization, SIEM integration, and alerting architecture.
• Experience leading cross-functional security engineering projects — defining scope, driving execution, and aligning stakeholders across Engineering and IT.
• Track record of conducting security architecture reviews and translating findings into actionable, risk-prioritized remediation plans.
• Experience evaluating security posture and identifying systemic gaps, with a bias toward building durable solutions rather than one-off fixes.

Desirable qualifications

• Experience with Zero Trust architecture and identity-centric security models (BeyondCorp-style or similar).
• Familiarity with NIST CSF, MITRE ATT&CK, and CIS Benchmarks as engineering inputs — used to inform what to build and how to validate it, not just as compliance checkboxes.
• Hands-on AWS security experience (SCPs, GuardDuty, Security Hub, IAM, etc.) and familiarity with integrating cloud security signals into a corporate security platform.
• Experience with applied cryptography and PKI in a production enterprise environment — certificate lifecycle management, CA design, or secrets management.
• Familiarity with securing AI/ML platforms or applications built on LLMs, RAG pipelines, or MCP-based architectures.
• Security certifications such as CISSP, GCED, GREM, or similar (valued but not required).

The base salary range for this position is $171,000 - $247,000 per Year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#Mid-Senior 

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. 

Aurora is seeking a highly experienced and strategic Director, Organizational Safety to spearhead the continuous improvement and scaling of our Enterprise Safety Management System (SMS). Reporting directly to the Chief Safety Officer, you will serve as a critical pillar of Aurora’s safety leadership team.

You will be the primary architect of the Aurora Approach to Organizational Safety, ensuring that safety is integrated into the DNA of our corporate culture and business processes. You will maintain and continuously improve Aurora’s strong Safety Culture, and ensure appropriate safety assurance protocols are in place to maintain the health of Aurora Safety Programs. You will also establish and maintain credible and appropriate approaches to managing safety risk to the organization, products and operations, including responsibility for the governance of the highest level risk-based decision-making via management of the Safety Review Board.

In this role, you will 

Strategy & Governance

• Aurora SMS framework: Ensure the Aurora SMS framework remains state of the art and appropriate to manage the unique risks of autonomous technology development and operations, that it is scalable, transparent, and aligned with industry-leading standards and delivers measurable improvements.
• Safety Review Board (SRB): Ensure that the SRB maintains appropriate visibility on enterprise safety risks and is presented with necessary and timely information to make decisions on managing safety risks. Manage the agenda, risk synthesis, and follow-up for Aurora’s highest safety governing body to ensure the Accountable Executive is appropriately informed on safety. Support SRB decision making for Aurora driverless products before they are released on public roads.

Safety Risk Management & Assurance

• Safety Concern Reporting (SCR): Lead the enterprise-wide program for reporting, triaging, and investigating safety concerns, fostering a "just culture" where employees feel empowered to report risks without fear of retribution.
• Safety Risk Management Approach and Integration: Define and oversee the methodologies used for identifying, evaluating, mitigating, and monitoring organizational, product and operations safety risks. 
• Fleet Safety Oversight: Provide strategic direction to the Manager of Fleet Safety, ensuring that DOT/FMCSA compliance, driver fitness, and vehicle inspection programs are appropriate for Aurora product and operations and ensuring execution is conformant to safety policies.

Leadership & Culture

• People Management: Lead and mentor a high-performing team, including the Fleet Safety organization and SMS Team.
• Safety Thought Leadership: Drive the internal and external communications narrative regarding safety performance, safety case/SMS integration and cultural maturity.
• Cross-Functional Collaboration: Partner with Legal, HR, Finance, and Engineering to ensure safety risk mitigations are reflected in corporate policies and insurance frameworks.

Required Qualifications

• 10+ years of experience developing and/or managing a comprehensive Safety Management System (SMS) within a safety-critical transportation industry (e.g., Automated Driving Systems, Aviation, Rail, Marine, or Automotive).
• Proven Leadership: At least 5 years of experience managing diverse safety teams and leading through other managers to derive results through highly effective teams.
• Expert Risk Management: Demonstrated mastery of applied, credible methodologies for Safety Risk Management (SRM) at an enterprise level.
• Bachelor’s Degree in Engineering, Safety Management, or a related technical discipline.
• Technical Acumen: Deep understanding of safety-critical systems and relevant standards and best practices (e.g., FMVSS, ISO, ICAO, AVSC).
• Communication: Exceptional ability to synthesize and derive insights from complex data for C-suite executives, business partners, and regulatory bodies.
• Industry Influence: Experience representing an organization in industry forums or helping shape national/international safety standards.

Desirable Qualifications 

• Advanced Degree: Master’s or Ph.D. in Safety Engineering, Human Factors, or Safety Management
• Professional Certification: Certified Safety Professional (CSP), Certified Director of Safety (CDS), or equivalent.
• AV Experience: Direct experience with the unique risk management challenges of autonomous vehicle technology or complex robotics.

The base range for this position is $176,000 - $228,000.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

 #LI-xxx

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. 

This role will partner closely with our Software and Design teams to define the vision and long-term strategy for Aurora's internal application ecosystem for Autonomy development. You will be responsible for the end-to-end product lifecycle of tools that empower our engineers and operations teams to build, test, and deploy autonomous vehicle technology at scale. By conducting deep user research and synthesizing complex requirements, you will transform technical capabilities into a cohesive product portfolio that accelerates our path to commercialization.

In this role, you will

• Architect Product Strategy: Define and champion a multi-year product vision and North Star for a portfolio of internal applications, ensuring alignment with Aurora’s broader commercial objectives.
• Drive Cross-Functional Collaboration: Act as the primary bridge between Engineering and Design to deliver high-impact products that maximize business value and optimize user workflows.
• Master the User Domain: Develop an empathetic, deep-seated understanding of the challenges inherent in AV development, including data visualization, ML labeling, and simulation lifecycles.
• Drive AI Adoption: Define and champion AI/agentic tools and workflows that accelerate development workflows
• Prioritize for Impact: Rigorously manage the product roadmap, balancing the immediate needs of internal stakeholders with long-term platform scalability and technical debt.
• Operationalize Feedback: Translate qualitative user insights and quantitative usage metrics into high-fidelity requirements and actionable user stories.
• Lead Through Influence: Navigate complex stakeholder environments to build consensus on timelines, trade-offs, and resource allocation.

Required Qualifications

• Proven Leadership: 7+ years in software product management with a track record of driving the strategy and execution of complex software ecosystems.
• Strategic Problem Solver: Exceptional ability to navigate ambiguity, create structured frameworks from "white space," and lead teams through organizational change.
• Influence & Communication: Ability to articulate a compelling product narrative and translate sophisticated concepts into clear, persuasive communication for executive leadership.
• Collaborative Excellence: Demonstrated experience leading high-performing, cross-functional teams (Design, Engineering, and Data) to deliver high-ROI products.
• Operational Fluency: Strong understanding of the software development lifecycle, particularly in ML-based software development, and the ability to identify and mitigate delivery risks.
• Technical Fluency: Ability to pick up deep technical concepts quickly to understand architecture risks and complexity trade-offs.

Desirable Qualifications

• Bachelor’s degree in Computer Science (or other technical education) or equivalent practical experience
• Experience shipping products 
• Experience with self-driving technology or other AI-based applications

The base salary range for this position is $163K-$236K per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

 #LI-SP1

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. 

We are looking for a visionary Staff Technical Lead Manager (TLM), IT Systems Engineering to build and lead our Applications Engineering team. This is a unique opportunity to shape the strategy, technical direction, and culture of a team that will directly impact the entire organization. As a Staff TLM, you will be responsible for both managing a talented team of systems engineers and system administrators and providing hands-on technical leadership. You will architect a cohesive and secure SaaS ecosystem, drive our enterprise AI strategy, and champion a culture of automation and continuous improvement. Your team manages the critical SaaS applications, integrations and automations that powers our engineering and business operations. This team drives the use of Enterprise AI to create intelligent, end-to-end solutions that drive efficiency and unlock new capabilities for everyone at Aurora.

In this role, you will

• Develop and execute a long-term strategy and roadmap for the Corporate Engineering function that enables tooling for: Incident management, Knowledge and Document Management, Work and project management, Analytics and Visualization, Communication, etc.
• Design and oversee a scalable, secure, and integrated ecosystem of enterprise applications (Jira, Confluence, Slack, Google Workspace, OpsGenie, Firehydrant, etc.). Lead the charge in eliminating manual work by building robust automation and integration workflows using APIs, webhooks, and integration platforms.
• Provide technical guidance, review system architecture, and contribute to complex integration and automation projects. Serve as the primary technical expert for the team's domain.
• Partner with stakeholders across Security, IT, and Engineering to understand their needs, gather requirements, and ensure seamless delivery of solutions. Champion best practices for application governance, security, and data management.
• Lead the strategy and execution of enterprise AI solutions and productivity tools.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in IT, software engineering, or systems engineering, with at least 3+ years in leading engineering teams in delivering complex, large-scale enterprise applications or platform services.
• Deep, hands-on experience administering and integrating a suite of modern SaaS applications (e.g., Atlassian suite, Google Workspace, Slack, an incident management platform)
• Strong proficiency in a scripting language (e.g., Python, JavaScript/Google Apps Script) and extensive experience with APIs, webhooks, and integration platforms
• Experience in implementing and leveraging AI solutions.
• Strong understanding of APIs, integrations, and cloud-native architectures.
• Strong communication and presentation skills. 

The base salary range for this position is $139,000 - $223,000. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#Mid-Senior

Job Title: Manager, Technologies Operations & Services Delivery

Reports To: The Manager, Technologies Operations & Services Delivery will report to the Client Manager, Client Director, Managing Vice President, or equivalent leadership. 

Position Overview

SPS Global is seeking a hands-on, execution-driven Manager to support technology-enabled operations across multiple sites. This leader will ensure day-to-day service delivery is stable, consistent, and aligned with client expectations. The environment, workflows, and governance models are already established success in this role requires disciplined follow-through, operational rigor, and continuous improvement of existing processes.

The ideal candidate understands how technology underpins production workflows particularly in document and image processing and can effectively coordinate across operations, IT, vendors, and technical support teams to drive predictable, high-quality outcomes.

Key Responsibilities

Technology Operations & Service Delivery

• Oversee daily technology support for document image processing operations
• Ensure systems, workflows, and data flows fully support production requirements
• Partner with IT and technical teams to maintain system stability and resolve issues
• Drive operational consistency and adherence to established processes across all sites

Client Onboarding & Implementations

• Support and manage structured client onboarding and implementation activities
• Coordinate across operations, IT, and client teams to meet timelines and deliverables
• Ensure testing, validation, and production transition steps are completed accurately
• Reinforce onboarding standards and process discipline across locations

Governance & Reporting

• Support and uphold the established IT governance model
• Ensure governance processes (SLA adherence, incident tracking, escalation protocols) are consistently followed
• Maintain and enhance reporting on SLAs, service performance, incidents, and operational metrics
• Provide leadership updates and reinforce a culture of accountability and transparency

Team Coordination (Technical Support Leads)

• Work closely with Technical Support Leads across all sites to ensure alignment
• Reinforce priorities, milestones, and expectations
• Support escalations and issue resolution to maintain service stability
• Introduce and train teams on new technologies, tools, and operational changes
• Ensure technical leads understand operational impact and maintain production readiness

Vendor Coordination

• Support management of technology and operational service vendors
• Track vendor performance against SLAs and escalate gaps appropriately
• Ensure vendors deliver consistent responsiveness and high-quality support

Continuous Improvement

• Identify and drive improvements that enhance consistency, efficiency, and quality
• Support refinement of workflows, onboarding processes, and reporting mechanisms
• Implement practical, sustainable improvements without unnecessary complexity

Qualifications & Experience

• Experience in document/image processing or transaction-based operations required
• Experience supporting client onboarding, implementations, or workflow-heavy environments
• Strong understanding of system-to-operation data flows
• Experience coordinating across IT teams and external vendors
• Familiarity with Opex and CertainScan is a strong plus
• Proven ability to manage multiple priorities and maintain organizational discipline
• Strong communication skills for internal and client-facing interactions
• Ability to follow project plans, task assignments, and timelines with precision
• Experience with Windows 10/11, file shares, printer mapping, and printer troubleshooting
• Familiarity with IDF rooms, patch panels/cables a plus
• Experience with wired/wireless/mobile scanners preferred
• Ability to create testing and validation plans and track complex issues through resolution

Profile We’re Looking For

• Strong executor with consistent follow-through
• Highly organized, detail-oriented, and operationally disciplined
• Team-oriented, able to influence and hold others accountable
• Practical problem solver focused on outcomes over complexity
• Able to adapt quickly in an already-established environment
• Calm, steady, and reliable in a fast-paced and deadline-driven setting

Why SPS Global

SPS Global partners with clients to deliver scalable, high-performance operations through disciplined execution and continuous improvement. This role ensures our technology ecosystem works seamlessly with daily operations—driving stability, consistency, and client success.

JOB SUMMARY

The Retail Store Manager of Sunnyside* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.  

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Dispensary Manager, you will have:  

• Experience leading and motivating a team of hourly and salary employees; skills include recruiting, onboarding, training, managing employee relations and coaching. 
• The opportunity to build on retail business fundamentals to include effective scheduling, payroll, financial management, identifying sales trends, and business writing & reporting. 
• Skills in conflict resolution, strategic thinking, decision making and complex problem solving. 
• Skills in interviewing, talent selection and performance management of hourly and salary team members. 
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team! 
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. 

CORE JOB DUTIES 

People Management: 

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results. 
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.  
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.  
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.  
• Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques. 
• Partner with Human Resources to resolve employee relations issues. 
• Ensure employees are knowledgeable and coached to navigate any regulatory changes. 
• Ensure a clean and safe environment for employees and customers 

Sales & Operational Excellence: 

• Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.  
• Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT. 
• Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.  
• Identify business and competitor risks; analyze metrics to help increase market share. 
• Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients. 
• Establish daily operations procedures with an eye towards improvement and efficiency.  
• Oversee inventory activities ensuring product requirements are met and deliveries are on time. 
• Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns. 
• Perform monthly audit reporting and store visit checklist with Area Manager. 
• Ensure compliance with all company policies, procedures, state, and local laws. 
• Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits  

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in business or comparable experience 
• 5-7 years of retail management experience required; Cannabis knowledge or dispensary leadership experience a plus 
• Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development. 
• Demonstrated ability to learn, apply and teach others technical, product-related information in a professional consultative manner. 
• Experience working closely with HR teams and processes. 
• A high level of integrity, personal motivation, and sense of urgency 
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management  
• Strong business acumen including excellent communication, attention to detail and interpersonal skills 
• Available to work all hours of operation inclusive of nights, weekends and holidays 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

Under the direction of the Maintenance Manager, the General Laborer will support the Facilities & Maintenance team by assisting with the day-to-day upkeep, maintenance, and general construction tasks at AEG facilities and venues while maintaining a safe work environment. The responsibilities include but are not limited to performing minor repairs, polishing and cleaning, recording meters and gauges, moving items, general landscaping and etc.

What you will do

• Perform general facility maintenance as delegated by the Maintenance Manager including repairing equipment and furniture, assembling and moving equipment and furniture, and general landscaping, while reporting any major repairs to management.
• Perform general custodial tasks like plumbing, cleaning and polishing furniture and fixtures, painting, mopping, sweeping, replenishing supplies, and disposing of trash.
• Maintain orderly and clean work area in compliance with Company safety and sanitation requirements.
• Assist with projects safely using hand tools to cut, shape, splice and fit fiberglass materials.
• Check and record information from meters and gauges to verify operation conditions are appropriate.
• Set-up and configure furniture according to floorplans to aid to the functionality of facility events.
• Assist with repairing and adjusting electrical, air conditioning and central cooling, ventilation, and heating systems.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience

Skills and Abilities

• Able to operate a manual / powered pallet jack or forklift
• Good written, verbal and listening communication skills
• Must be able to bend, stoop, squat and stretch
• Must be able to lift, push, and pull over 50lbs
• Must be available holidays, nights, and weekends
• Able to work efficiently in a fast-paced environment
• Able to follow specific directions
• Able to work indoors and outdoors in various weather conditions
• Able to multi-task and shift priorities

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Able to operate a manual / powered pallet jack or forklift
• Good written, verbal and listening communication skills
• Must be able to bend, stoop, squat and stretch
• Must be able to lift, push, and pull over 50lbs
• Must be available holidays, nights, and weekends
• Able to work efficiently in a fast-paced environment
• Able to follow specific directions
• Able to work indoors and outdoors in various weather conditions
• Able to multi-task and shift priorities

Payscale: $20-$25

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

The Opportunity

As a Training Coordinator at BlinkRx, you will be the operational backbone of our Learning & Development team, ensuring that every new Blinker has a seamless, well-supported onboarding experience. You will own the logistics, tracking, and coordination that allow our trainers to focus on delivery while you keep everything running smoothly behind the scenes.

This is a high-impact role at the intersection of people operations, healthcare compliance, and learning technology. You will work closely with trainers, department leaders, and cross-functional partners to execute programs that directly shape how new hires experience BlinkRx from day one. This role reports into Manager, Training Design and Delivery. If you thrive in fast-paced environments, love systems and details, and care about people — this role is for you.

This will be a hybrid position (2 days WFH) based within our Pittsburgh, PA or Chesterfield, MO office.

Key Responsibilities

New Hire Onboarding Preparation

• Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
• Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
• Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines

Training Administration & Compliance Tracking

• Approve new hire timecards and track daily attendance throughout training programs
• Monitor and report on compliance training completion, both internally and for pharma partners
• Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
• Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
• Manage nesting and live production call type assignments via Amazon Connect

Post-Class & Reporting

• Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
• Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
• Compile and prepare eNPS and survey results for monthly team review
• Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
• Track and report on training completion as needed

LMS & Technology Support

• Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
• Support implementation and ongoing maintenance of learning technologies and virtual training tools
• Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)

Cross-Functional Collaboration & Continuous Improvement

• Partner with department leaders to support training needs and program rollouts
• Assist with Monthly Business Review preparation by organizing documentation for review
• Collect and analyze participant feedback; recommend process improvements to enhance program quality
• Provide general administrative support to the Training Design & Delivery team

The Ideal Candidate

Successful Blinkers are:

• Innovative: They have a track record of introducing creative solutions to complex challenges.
• Self-Driven: They take ownership, delivering consistent results with minimal oversight and tackle challenges with energy and resilience.
• Mission Driven: The patient is at the heart of everything we do at BlinkRx and our mission drives every Blinker’s work and behavior.
• Creative and Analytical Problem Solvers: They don’t stop at surface-level fixes. They pay attention to details, utilize data, experience, and intellect to solve problems, and investigate root causes to prevent issues from recurring.
• Curious and Adaptable: They thrive in a fast-changing environment. They are eager to learn, open to feedback, and comfortable shifting gears.
• Tech-Confident and Resourceful: They know how to navigate modern tools and systems, use them efficiently and accurately, and are always learning how to use new tools to amplify their impact.
• Selfless Collaborators: They collaborate generously and transparently. They seek out feedback, uplift teammates, and know that achieving the best patient outcomes is a team sport.

Qualifications & Experience

• Bachelor’s degree in Administration, Education, Learning & Development, Human Resources, or a related field (or equivalent work experience)
• 2–5 years of experience in training coordination, administrative support, or staff development
• Hands-on experience with LMS platforms (Absorb or similar); comfort troubleshooting user-facing LMS issues
• Familiarity with healthcare compliance and regulatory standards (e.g., HIPAA) or other highly regulated industry
• Strong proficiency with communication and collaboration tools including Slack and Google Suite
• Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent priorities in a fast-paced environment
• Clear written and verbal communication skills; able to coordinate across teams and levels with professionalism
• Detail-oriented

#BlinkPharmacy

The Opportunity

As a Training Coordinator at BlinkRx, you will be the operational backbone of our Learning & Development team, ensuring that every new Blinker has a seamless, well-supported onboarding experience. You will own the logistics, tracking, and coordination that allow our trainers to focus on delivery while you keep everything running smoothly behind the scenes.

This is a high-impact role at the intersection of people operations, healthcare compliance, and learning technology. You will work closely with trainers, department leaders, and cross-functional partners to execute programs that directly shape how new hires experience BlinkRx from day one. This role reports into Manager, Training Design and Delivery. If you thrive in fast-paced environments, love systems and details, and care about people — this role is for you.

This will be a hybrid position (2 days WFH) based within our Pittsburgh, PA or Chesterfield, MO office.

Key Responsibilities

New Hire Onboarding Preparation

• Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
• Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
• Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines

Training Administration & Compliance Tracking

• Approve new hire timecards and track daily attendance throughout training programs
• Monitor and report on compliance training completion, both internally and for pharma partners
• Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
• Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
• Manage nesting and live production call type assignments via Amazon Connect

Post-Class & Reporting

• Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
• Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
• Compile and prepare eNPS and survey results for monthly team review
• Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
• Track and report on training completion as needed

LMS & Technology Support

• Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
• Support implementation and ongoing maintenance of learning technologies and virtual training tools
• Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)

Cross-Functional Collaboration & Continuous Improvement

• Partner with department leaders to support training needs and program rollouts
• Assist with Monthly Business Review preparation by organizing documentation for review
• Collect and analyze participant feedback; recommend process improvements to enhance program quality
• Provide general administrative support to the Training Design & Delivery team

The Ideal Candidate

Successful Blinkers are:

• Innovative: They have a track record of introducing creative solutions to complex challenges.
• Self-Driven: They take ownership, delivering consistent results with minimal oversight and tackle challenges with energy and resilience.
• Mission Driven: The patient is at the heart of everything we do at BlinkRx and our mission drives every Blinker’s work and behavior.
• Creative and Analytical Problem Solvers: They don’t stop at surface-level fixes. They pay attention to details, utilize data, experience, and intellect to solve problems, and investigate root causes to prevent issues from recurring.
• Curious and Adaptable: They thrive in a fast-changing environment. They are eager to learn, open to feedback, and comfortable shifting gears.
• Tech-Confident and Resourceful: They know how to navigate modern tools and systems, use them efficiently and accurately, and are always learning how to use new tools to amplify their impact.
• Selfless Collaborators: They collaborate generously and transparently. They seek out feedback, uplift teammates, and know that achieving the best patient outcomes is a team sport.

Qualifications & Experience

• Bachelor’s degree in Administration, Education, Learning & Development, Human Resources, or a related field (or equivalent work experience)
• 2–5 years of experience in training coordination, administrative support, or staff development
• Hands-on experience with LMS platforms (Absorb or similar); comfort troubleshooting user-facing LMS issues
• Familiarity with healthcare compliance and regulatory standards (e.g., HIPAA) or other highly regulated industry
• Strong proficiency with communication and collaboration tools including Slack and Google Suite
• Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent priorities in a fast-paced environment
• Clear written and verbal communication skills; able to coordinate across teams and levels with professionalism
• Detail-oriented

#BlinkPharmacy

OVERVIEW

The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Visual Leader 

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager 
• Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business. 
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline 
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience 
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
• Open and close the store in accordance to visual standards 

Visual Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies Alo’s guiding principles
• Job Level: Associate

The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s guiding principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-3

#li-onsite

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in the Pittsburgh, PA
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Pittsburgh, PA
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Position Overview: The Case Manager Lead plays a pivotal role in overseeing and managing a team of 5 case managers while effectively handling an inventory of approximately 50 HV cases. Reporting directly to the Pre-Suit Attorney, the Case Manager Lead serves as a strategic partner to Trial Attorneys, ensuring seamless coordination and optimal case management throughout the litigation process.

Key Responsibilities:

1. Team Management:
• Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance.
• Conduct regular team meetings, performance evaluations, and training sessions to foster professional growth and development.
• Proactively and routinely manage and oversee key dashboards to ensure cases are moving forward and are handled appropriately.
2. Case Management:
• Oversee a high value inventory of approximately 50 cases, ensuring timely and accurate handling of each case from inception to litigation.
• Implement efficient case management strategies to streamline processes and maximize productivity.
• Monitor case timelines, deadlines, and milestones, taking proactive measures to address any potential issues or delays.
3. Communication and Collaboration:
• Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing regular updates on case statuses, developments, and challenges.
• Collaborate closely with a Trial Attorney to develop and execute effective case strategies before moving cases to a litigation team.
4. Quality Assurance:
• Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies.
• Conduct periodic audits and reviews of case files to identify areas for improvement and implement corrective actions as necessary.
5. Strategic Planning:
• Work closely with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team.
• Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness.

Qualifications:

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager.
• 3-5 years in a leadership or supervisory role, preferred.
• At least 2 years of working in a legal position or insurance adjuster experience preferred.
• Excellent organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrated leadership abilities, including coaching, team-building, and conflict resolution skills.
• Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders.
• Excellent negotiating skills.
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.

The Case Manager Lead plays a critical role in ensuring the efficient and effective management of cases while fostering a collaborative and supportive team environment. This position offers the opportunity to make a significant impact within the organization and contribute to the successful resolution of legal matters.

Performs other related duties as assigned to meet the needs of the business.

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-FW1

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person
• Order medical records from providers and communicate with clients and providers during the course of treatment
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files
• Prepare comprehensive demands and assemble support for submission to carriers
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business

Qualification

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager preferred
• At least 2 years of working in a legal position or insurance adjuster experience preferred
• Negotiating skills
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies and medical providers
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-FW1

About the Opportunity

This isn't a traditional sales role; it's a chance to build and operate a hyperlocal magazine in your community, backed by the support of an established national company. You'll build something of your own: developing your market, your client relationships, and working to grow a recurring revenue stream.

If you're a relationship-driven seller ready to invest in building a business, this role blends sales, ownership, and community leadership into one unique opportunity.

Position Summary

We're seeking a Territory Sales Manager (known to N2 as Area Directors) to launch, grow, and lead a BeLocal publication in your local market. If accepted, you'd operate as a local publisher: driving revenue, building partnerships with business owners, and shaping a magazine that reflects the heart of your community.

Your first months will focus on establishing your territory and building your client base. From there, you grow an asset you own.

This hybrid position involves a blend of in-person community engagement and work performed from your home office.

Who You Are

• Entrepreneurial and self-directed: you're energized by building something, not just maintaining it
• A natural relationship-builder with consultative sales instincts
• Motivated by helping local businesses grow and succeed
• Confident enough to trust N2's proven system and make it your own

What You'll Do

• Conduct consultative meetings with local business owners to establish long-term advertising partnerships
• Build meaningful relationships within the community using a proven engagement model
• Connect local businesses with their ideal customers through your publication
• Engage with homeowners to capture authentic, community-driven content
• Manage your territory, sales pipeline, and publication operations
• Partner with N2's national team for design, production, training, and ongoing support
• Lead your publication's growth as the face of Stroll in your market

What You’ll Love

• Ownership, Not Just Employment – Build and manage a local publication business in your market
• Flexible Schedule – Design your workday around your life
• Comprehensive Training – Proven, repeatable systems to guide your success
• Award-Winning Culture – Supportive, nationally recognized team behind you
• Community Impact – Become a connector and leader in your local area

Income Snapshot

The average commission for the top 10% of Area Director franchisees with one BeLocal publication is $132,850*.

The average yearly commission earned among the top 10% of Reporting Publications (the 8 highest earning publications out of 84 total) was $139,360. Within this group, the median was $129,156, the highest was $198,956, and the lowest was $115,851.

Your financial results may differ. Important assumptions and qualifiers relating to this information can be found in Item 19 of our October 10, 2025 franchise disclosure document.

About The N2 Company

The N2 Company helps small- to mid-sized businesses connect with affluent homeowners through high-quality monthly publications, targeted digital advertising, and creative community events. Our portfolio includes 800+ custom publications across brands including Stroll, BeLocal, Greet, Real Producers, and more.

About BeLocal

BeLocal welcomes new movers to their community by connecting them with trusted local businesses. New residents value BeLocal as a guide to their new neighborhood. Local businesses benefit by reaching customers actively looking for services in their area.

Requirements

• High school diploma or GED
• US Resident
• Ability to operate a home-based business with local community engagement

Job Summary

At Birgo Capital, we are a mission-driven, vertically integrated private equity real estate firm managing over $300 million in assets. We are seeking a Senior Associate of Asset Management to take ownership of our 3,500-unit multifamily portfolio. With a lean team and 60+ vintage assets spanning four states, this role requires a professional ready to get in the weeds and manage multiple priorities simultaneously.

Founded in 2012, Birgo has experienced significant momentum, tripling in size since 2020. Our track record includes successfully raising and allocating four funds, alongside various JV deals and syndications. Our footprint continues to expand into the Midwest.

As a Deliberately Developmental Organization, we prioritize your professional growth by providing the autonomy to lead and a clear path to advance.

Birgo’s Values 

• Teamwork: We leverage one another's strengths to achieve more together.
• Humility: We admit our faults and strive to continuously improve.
• Rhinocerality: We charge hard after our highest priorities.
• Integrity: We do the right thing, even when it is costly.
• Vision: We innovate and adapt to improve lives.
• Excellence: We are dependable and accountable to produce quality results.

Core Responsibilities

• Translate Investment Thesis to Operations: You are the connective tissue between Acquisitions and Property Management. You’ll take the underwriting assumptions and turn them into actionable operating plans, ensuring the original investment thesis holds up in day-to-day operations.

• Own the Financial Roadmap: Lead the annual budgeting and monthly re-forecasting process. You'll stress-test fund-level cash flow models and provide a clear narrative on IRR and DSCR performance to Leadership.

• Build Property Manager Rapport to Drive Performance: Success in this role depends on your ability to be humble and build trust with the Property Management team. You will support their financial literacy by helping them use variance analysis and market comps to optimize rents and control expenses.

• Direct the Team: You will oversee the workflow of high-skill offshore analysts, ensuring the accuracy of their REO schedules, data compilation, and reporting, while providing consistent mentorship and guidance.

• Compliance Oversight: Manage the potential friction of the capital stack. This includes maintaining lender relationships, ensuring covenant compliance, and prepping data for refinances or dispositions.

• Metrics: Use and develop our AI tools to track occupancy, net effective rent, and capex ROI. Provide data-backed recommendations when a property drifts from its business plan. 

• Other duties as assigned to help Birgo improve lives through real estate

Successful Candidate Profile

Knowledge and Experience

• 3-5 years of asset management experience
• In-depth knowledge of real estate investing and operations
• Bachelor’s degree in finance, accounting, or related degree

Skills

• Strong financial modeling and Excel skills
• Excellent written and verbal communication skills
• Strong prioritization and planning skills with the ability to multitask
• Proficient in making decisions in a rapidly changing environment
• Fluent with technology, including AI, and willing to implement new solutions

Work Style

• Servant leader
• A disciplined self-starter who balances a strong sense of urgency with a commitment to quality
• Thrives on facts while under pressure; develops confidence in their expertise through thoughtful analysis
• Creative problem solver
• Capacity to work independently and collaboratively

Other Requirements

• Tech: Fully utilize Muvan, Appfolio, and other tools
• Location: Based in or near a Birgo market (Pittsburgh, Buffalo, Cleveland, or Morgantown)
• Work From Home: Eligible, with the expectation of attending in-person meetings in Pittsburgh as needed.
• Travel: This role requires approximately 25% travel to visit sites monthly.
• Ability to use a computer for a full workday

Benefits

• Relocation assistance
• Incentive-based compensation, including disposition fees and a profit-sharing program
• Medical, dental, vision, life, and pet insurance with company contribution
• Flexible paid time off and paid holidays
• 401(k) retirement plan with employer match 
• Team outings and volunteer events
• Professional development reimbursement program
• Healthy lifestyle reimbursement program
• Discounted rates at Birgo Properties

More About Birgo 

Birgo Realty offers an exciting start-up environment, characterized by fast growth and an entrepreneurial spirit. We take care of our hardworking team by providing opportunities for professional growth, paying attention to holistic staff needs, and celebrating life together. Birgo Realty values diversity in our staff and seeks to enhance the diversity of our team at every opportunity.

Service Delivery Manager - Document Image Processing

📍 Pittsburgh, Pennsylvania, United States
On-site

We have an excellent opportunity for an experienced Service Delivery Manager to come grow with our team in Pittsburgh, PA!

We offer a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. 

SPS is seeking for a Service Delivery Manager (Document Image Processing) that provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily lockbox processing activities, service delivery, employee management, overall customer satisfaction, and strict adherence to all policies.  The Service Delivery Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.

What You'll Do:

In this important operational management role, you will be responsible for managing production, staff, group compliance, and overseeing daily team tasks.

  Daily Operations Management:

•  Lead and manage daily lockbox processing activities

•  Responsible for achieving contractual business results

•  Managing critical and time sensitive Workflows to SLAs

•  Tracking programs to monitor departmental goals and provide trend analysis to management

•  Ensure adherence to company quality standards and continuous improvement initiatives

•  Hold weekly team meetings/Huddles

•  Enable Change - Takes action to drive change and innovation that will transform our business

•  Takes personal ownership to deliver results. Empowers and trusts others in decision making

•  Succession planning is critical to success

  Team Leadership:

•  Responsible for evaluating and improving employee performance to foster a high-performing team

•  Manage individual and departmental goals

•  Provides coaching and development to supervisors and their team members

•  Hold the group accountable to operations goals

  Continuous Improvement:

•  Ensures that required system performance, turnaround time, and service levels are achieved

•  Act as an escalation point for the Client Service team

  Client Service:

•  Ensures that required system performance, turnaround time, and service levels are achieved

•  Act as an escalation point for the Client Service team

•  Standard Operating Procedures: Maintain/update comprehensive process documentation to support operational transparency and consistency

  Testing and Analysis:

•  Conduct regression testing to ensure system stability post-changes, when called upon

•  The Service Delivery Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.

What We Are Looking For: 

  Required:

•  3-5 years people management experience (equivalent to a supervisor level managing a range of 10-20 staff or manager for a smaller group)

•  3- 5 years project management experience

•  Must have strong background in managing critical and time sensitive Workflows to SLAs.  

          •  Must have lockbox or image document processing experience

•  A positive and professional attitude with a willingness to go above and beyond for our customers.

•  Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.

•  To be able to work both independently and being able to perform with minimal direction. 

•  Previous management/ supervisor experiences overseeing 10-20 above employees. 

•  Solid understanding of selling skills. 

•  Exceptional computer skills. 

•  Strong integrity, and solid business ethics. 

   Physical Demands:

•  Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

•  Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.

•  Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

•  Physically able to talk on the phone and input data simultaneously.

•  Ability to lift or move 40 lbs. or greater frequently.

•  Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

   Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role

We’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.

You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.

At the same time, you will own and lead the day-to-day engagement across our community channels. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction.

You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.

🧠  You will...

Own and lead day-to-day community operations

• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long-term community value

Own and lead day-to-day community operations

• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
• Build and maintain strong relationships with moderators, ambassadors, and superfans
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
• Launch initiatives that grow participation, sentiment, and long-term community value

✅  You have...

• 8+ years of experience in community management for a consumer-facing brand, ideally at scale.
• Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
• Strong instincts for tone, voice, and the dynamics of internet culture.
• Experience managing moderators, ambassadors, creators, or similar stakeholder groups.
• A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals.
• Excellent communication skills and the ability to collaborate cross-functionally.
• Experience navigating complex community conversations and stewarding online reputation.
• Active Duolingo user.

⭐  Exceptional candidates will have...

• Track record of building community programs of 1M+ members.
• Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.
• Experience with international community management or scaling programs across cultures.
• Excels at both strategic planning and hands-on execution.

The ML Data Service team is seeking a highly experienced and motivated Staff Tech Lead Manager (TLM) to lead the development and operation of our core machine learning data infrastructure. This critical role requires a blend of deep technical expertise in machine learning systems, large-scale data processing, and proven leadership ability to manage both individual contributors and technical direction.

The ML Data Service team is responsible for providing reliable, high-quality, and easily accessible data for all ML use cases. As owners of the "Data Engineering" phase of the ML lifecycle, they manage the most critical input to any ML system: the data itself. Our infrastructure supports hundreds of data pipelines and petabytes of data, directly enabling the success of our flagship products.

What You'll Do

Technical Leadership and Strategy

• Define and drive the technical roadmap and long-term strategy for the ML Data Service platform, ensuring it meets the evolving needs of ML engineers across the company.
• Serve as the top technical expert for the team, architecting complex, highly scalable, and fault-tolerant systems for data ingestion, transformation, and serving.
• Lead the technical vision for the provision of diverse training data sources, including ingestion from real-world drive logs, resimulation outputs, autolabelling pipelines, and human labelling efforts.
• Drive the implementation of robust mechanisms for monitoring data quality, tracking data lineage, and ensuring overall data governance and compliance.
• Provide hands-on technical guidance, design reviews, and mentorship to engineers, ensuring the adoption of best practices, high code quality, and operational excellence.

Management and Team Growth

• Manage a team of software engineers, including performance reviews, career development, coaching, and mentoring.
• Act as a technical leader-manager hybrid, balancing 50% management duties with 50% technical leadership, architecture, and hands-on coding/design.
• Drive hiring and recruitment efforts to attract, onboard, and retain top engineering talent, fostering a diverse and inclusive team culture.
• Champion engineering excellence, operational rigor, and a strong sense of ownership within the team.

Collaboration and Execution

• Collaborate closely with ML model teams and Infrastructure teams to understand data needs and deliver solutions that accelerate ML development cycles.
• Lead the execution of major projects, ensuring on-time delivery and alignment with business objectives.
• Communicate complex technical concepts and strategic direction effectively to both technical and non-technical stakeholders, including executive leadership.

What We're Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 8+ years of experience in software engineering, with a strong focus on large-scale data systems, distributed systems, or ML infrastructure.
• 3+ years of experience managing engineering projects with a track record of delivering efficient tools and infra. Manger experience  of building and scaling high-performing teams is a strong plus (including mentoring, performance management, and career development).
• Deep expertise in data processing technologies (e.g., Spark, Flink, Beam, distributed databases) and experience with cloud platforms (e.g., AWS, GCP, Azure).
• Demonstrated experience designing, implementing, and operating production-grade ML data pipelines or feature stores.

This role is hybrid from our Pittsburgh office and requires two in-office days per week, ideally Tuesday and Thursday.

The ML Data Service team is seeking a highly experienced and motivated Staff Tech Lead Manager (TLM) to lead the development and operation of our core machine learning data infrastructure. This critical role requires a blend of deep technical expertise in machine learning systems, large-scale data processing, and proven leadership ability to manage both individual contributors and technical direction.

The ML Data Service team is responsible for providing reliable, high-quality, and easily accessible data for all ML use cases. As owners of the "Data Engineering" phase of the ML lifecycle, they manage the most critical input to any ML system: the data itself. Our infrastructure supports hundreds of data pipelines and petabytes of data, directly enabling the success of our flagship products.

What You'll Do

Technical Leadership and Strategy

• Define and drive the technical roadmap and long-term strategy for the ML Data Service platform, ensuring it meets the evolving needs of ML engineers across the company.
• Serve as the top technical expert for the team, architecting complex, highly scalable, and fault-tolerant systems for data ingestion, transformation, and serving.
• Lead the technical vision for the provision of diverse training data sources, including ingestion from real-world drive logs, resimulation outputs, autolabelling pipelines, and human labelling efforts.
• Drive the implementation of robust mechanisms for monitoring data quality, tracking data lineage, and ensuring overall data governance and compliance.
• Provide hands-on technical guidance, design reviews, and mentorship to engineers, ensuring the adoption of best practices, high code quality, and operational excellence.

Management and Team Growth

• Manage a team of software engineers, including performance reviews, career development, coaching, and mentoring.
• Act as a technical leader-manager hybrid, balancing 50% management duties with 50% technical leadership, architecture, and hands-on coding/design.
• Drive hiring and recruitment efforts to attract, onboard, and retain top engineering talent, fostering a diverse and inclusive team culture.
• Champion engineering excellence, operational rigor, and a strong sense of ownership within the team.

Collaboration and Execution

• Collaborate closely with ML model teams and Infrastructure teams to understand data needs and deliver solutions that accelerate ML development cycles.
• Lead the execution of major projects, ensuring on-time delivery and alignment with business objectives.
• Communicate complex technical concepts and strategic direction effectively to both technical and non-technical stakeholders, including executive leadership.

What We're Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 8+ years of experience in software engineering, with a strong focus on large-scale data systems, distributed systems, or ML infrastructure.
• 3+ years of experience managing engineering projects with a track record of delivering efficient tools and infra. Manger experience  of building and scaling high-performing teams is a strong plus (including mentoring, performance management, and career development).
• Deep expertise in data processing technologies (e.g., Spark, Flink, Beam, distributed databases) and experience with cloud platforms (e.g., AWS, GCP, Azure).
• Demonstrated experience designing, implementing, and operating production-grade ML data pipelines or feature stores.

This role is hybrid from our Boston and Pittsburgh offices and requires two in-office days per week, ideally Tuesday and Thursday.

The ML Data Service team is seeking a highly experienced and motivated Staff Tech Lead Manager (TLM) to lead the development and operation of our core machine learning data infrastructure. This critical role requires a blend of deep technical expertise in machine learning systems, large-scale data processing, and proven leadership ability to manage both individual contributors and technical direction.

The ML Data Service team is responsible for providing reliable, high-quality, and easily accessible data for all ML use cases. As owners of the "Data Engineering" phase of the ML lifecycle, they manage the most critical input to any ML system: the data itself. Our infrastructure supports hundreds of data pipelines and petabytes of data, directly enabling the success of our flagship products.

What You'll Do

Technical Leadership and Strategy

• Define and drive the technical roadmap and long-term strategy for the ML Data Service platform, ensuring it meets the evolving needs of ML engineers across the company.
• Serve as the top technical expert for the team, architecting complex, highly scalable, and fault-tolerant systems for data ingestion, transformation, and serving.
• Lead the technical vision for the provision of diverse training data sources, including ingestion from real-world drive logs, resimulation outputs, autolabelling pipelines, and human labelling efforts.
• Drive the implementation of robust mechanisms for monitoring data quality, tracking data lineage, and ensuring overall data governance and compliance.
• Provide hands-on technical guidance, design reviews, and mentorship to engineers, ensuring the adoption of best practices, high code quality, and operational excellence.

Management and Team Growth

• Manage a team of software engineers, including performance reviews, career development, coaching, and mentoring.
• Act as a technical leader-manager hybrid, balancing 50% management duties with 50% technical leadership, architecture, and hands-on coding/design.
• Drive hiring and recruitment efforts to attract, onboard, and retain top engineering talent, fostering a diverse and inclusive team culture.
• Champion engineering excellence, operational rigor, and a strong sense of ownership within the team.

Collaboration and Execution

• Collaborate closely with ML model teams and Infrastructure teams to understand data needs and deliver solutions that accelerate ML development cycles.
• Lead the execution of major projects, ensuring on-time delivery and alignment with business objectives.
• Communicate complex technical concepts and strategic direction effectively to both technical and non-technical stakeholders, including executive leadership.

What We're Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 8+ years of experience in software engineering, with a strong focus on large-scale data systems, distributed systems, or ML infrastructure.
• 3+ years of experience managing engineering projects with a track record of delivering efficient tools and infra. Manger experience  of building and scaling high-performing teams is a strong plus (including mentoring, performance management, and career development).
• Deep expertise in data processing technologies (e.g., Spark, Flink, Beam, distributed databases) and experience with cloud platforms (e.g., AWS, GCP, Azure).
• Demonstrated experience designing, implementing, and operating production-grade ML data pipelines or feature stores.

This role is hybrid from our Boston office and requires two in-office days per week, ideally Tuesday and Thursday.

ESSENTIAL JOB FUNCTIONS  

The Inspire Territory Manager will lead commercialization activities introducing Obstructive Sleep Apnea (OSA) therapy to assigned sales territory. Performance objectives will include achieving sales plan and therapy awareness milestones. Assess new potential accounts within assigned sales territory. 

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE  

• A solid understanding of OSA technology as well as device implantation and follow-up procedures. 
• Drives implant growth to achieve sales plan through prompt account activation and efficient patient throughput. 
• Orchestrates commercial site assessment, selection, and development. 
• Achieves and exceeds assigned sales quota. 
• Ensures commercial centers follow patient selection guidelines, implant techniques and effective therapy method. 
• Facilitates local payer education and development process. 
• Works closely with marketing and sales operations teams to refine and enhance both organic and direct-to-patient outreach programs. 

WHAT YOU CAN BRING TO OUR GREAT TEAM

Required: 

• Bachelor’s degree with 2 years minimum sales experience in Medical Device or Pharmaceutical industry. In lieu of a degree, 5 years minimum sales experience in Medical Device or Pharmaceutical industry or 3 years previous experience at Inspire Medical Systems working directly with our therapy in a clinical setting.
• Strong computer skills with MS office including PowerPoint and Excel. 
• Ability to manage simultaneous priorities, changing deadlines. 
• Ability to travel (including overnights as needed) within territory. 

Preferred: 

• Experience with assisting in the implantation and follow up of implantable devices. 
• Experience in market development and building referral programs within the medical industry. 
• Product launch and account experience.  

#LI-Remote

Mission Summary:

As a Technical Lead Manager at Motional, you'll lead a team responsible for the development and delivery of core trajectory planning algorithms via numerical optimization for autonomous vehicles. In this role, you will be at the forefront of shaping the motion planning and control systems that enable our fleet to navigate complex environments safely, efficiently, and comfortably. As a key leader, you will drive the development and continuous performance improvements of cutting-edge trajectory generation algorithms, collaborate with cross-functional teams (Planning, Perception, Prediction, Localization, ML Products, and Systems Engineering), and mentor a talented group of highly skilled engineers to deliver state-of-the-art solutions. 

If you are passionate about autonomous driving and being part of our commercial launch this year, thrive on solving challenging real-world problems, and eager to make a significant impact in a rapidly evolving field, we want to hear from you!

What you'll do:

• Lead and scale a high-impact trajectory planning team, defining its technical vision, execution strategy, and long-term organizational role within the Motion organization.
• Drive commercial launch readiness for trajectory planning by delivering on-road driving behavior improvements (safety, comfort, and assertiveness) across the fleet through feature expansion, continuous performance improvements, and innovation through state-of-the art methods.
• Apply a rigorous, metrics-driven framework to quantify and improve on-road performance. Champion leveraging existing training and evaluation pipelines to ensure scalable, production-ready delivery.
• Manage the computational efficiency and real-time performance of trajectory generation algorithms, ensuring latency budget compliance.
• Lead the rapid triage and root-cause analysis (RCA) of critical fleet incidents, translating real-world edge cases into immediate algorithmic refinements and validation sets.
• Oversee the successful execution of complex, multi-team initiatives, ensuring technical alignment from design through deployment while maintaining a rigorous standard for testing and validation to meet the high safety bars required for our commercial launch.
• Coordinate with peer leads to provide technical leadership, making consequential decisions on architectural direction, strategic investments, tactical execution, and technical debt reduction.Ensure technical excellence through rigorous design and code reviews while actively facilitating the professional growth and mentorship of your engineering team. Set and drive ambitious goals that challenge the team to deliver industry-leading trajectory planning solutions.
• Define and negotiate quarterly and annual technical roadmaps aligned with company-level autonomy milestones in coordinate with project managers and execute plans on schedule.
  
  

What we're looking for:

• Proven Engineering Leadership: 2+ years of experience managing high-performing development teams, with a demonstrable track record of inspiring, mentoring, and coaching engineers and driving measurable productivity gains.
• Ship-to-Production Mindset: Experience leading the delivery of production-quality algorithms in a high-stakes environment (Autonomous Vehicles, Robotics, or Aerospace). You know what it takes to move from a prototype to a commercially viable product.
• Strategic Vision: Ability to look beyond the immediate deliverables to define and defend a balanced technical roadmap that balances long-term architectural health with the urgent needs of a 2026 commercial launch.
• Technical Domain Expertise: Deep theoretical and practical expertise in numerical optimization and optimal control. You should be highly proficient in areas such as Model Predictive Control, nonlinear programming, and convex optimization applied to real-time trajectory generation.
• Advanced Motion Planning: Significant experience solving motion planning problems under uncertainty, including interaction-aware planning with dynamic agents and complex environmental constraints. Experience with Machine Learning based approaches is a significant plus.
• Full-Stack Robotics Context: Strong intuition for the entire robotics stack. You understand how upstream (Perception, Prediction) and downstream (Control, Actuation) systems impact trajectory feasibility and fleet safety.
• Production-Grade Software Development: Expertise in Modern C++ development within a Linux environment, with a focus on writing high-performance, real-time, and safety-critical code.
• Tooling Proficiency: Fluency in Python for rapid prototyping, data analysis, and visualization. Experience applying AI-augmented development workflows to large-scale Modern C++ codebases (e.g., agentic tools for multi-file refactoring, automated test generation, semantic code navigation, and code review acceleration) is strongly preferred. Experience with SQL or big-data frameworks for fleet-scale performance analysis is a significant plus.
• Influence & Clarity: Exceptional communication skills, with the ability to translate complex mathematical concepts into actionable plans for cross-functional stakeholders and executive leadership.
• Educational Foundation: Master’s or PhD in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related quantitative field.
  
  

We encourage a hybrid schedule with in-office time at one of our locations in Boston, Pittsburgh, or Las Vegas to support collaboration, or this role can be fully remote.

Mission Summary:

As a Technical Lead Manager at Motional, you'll lead a team responsible for the development and delivery of core trajectory planning algorithms via numerical optimization for autonomous vehicles. In this role, you will be at the forefront of shaping the motion planning and control systems that enable our fleet to navigate complex environments safely, efficiently, and comfortably. As a key leader, you will drive the development and continuous performance improvements of cutting-edge trajectory generation algorithms, collaborate with cross-functional teams (Planning, Perception, Prediction, Localization, ML Products, and Systems Engineering), and mentor a talented group of highly skilled engineers to deliver state-of-the-art solutions. 

If you are passionate about autonomous driving and being part of our commercial launch this year, thrive on solving challenging real-world problems, and eager to make a significant impact in a rapidly evolving field, we want to hear from you!

What you'll do:

• Lead and scale a high-impact trajectory planning team, defining its technical vision, execution strategy, and long-term organizational role within the Motion organization.
• Drive commercial launch readiness for trajectory planning by delivering on-road driving behavior improvements (safety, comfort, and assertiveness) across the fleet through feature expansion, continuous performance improvements, and innovation through state-of-the art methods.
• Apply a rigorous, metrics-driven framework to quantify and improve on-road performance. Champion leveraging existing training and evaluation pipelines to ensure scalable, production-ready delivery.
• Manage the computational efficiency and real-time performance of trajectory generation algorithms, ensuring latency budget compliance.
• Lead the rapid triage and root-cause analysis (RCA) of critical fleet incidents, translating real-world edge cases into immediate algorithmic refinements and validation sets.
• Oversee the successful execution of complex, multi-team initiatives, ensuring technical alignment from design through deployment while maintaining a rigorous standard for testing and validation to meet the high safety bars required for our commercial launch.
• Coordinate with peer leads to provide technical leadership, making consequential decisions on architectural direction, strategic investments, tactical execution, and technical debt reduction.Ensure technical excellence through rigorous design and code reviews while actively facilitating the professional growth and mentorship of your engineering team. Set and drive ambitious goals that challenge the team to deliver industry-leading trajectory planning solutions.
• Define and negotiate quarterly and annual technical roadmaps aligned with company-level autonomy milestones in coordinate with project managers and execute plans on schedule.
  
  

What we're looking for:

• Proven Engineering Leadership: 2+ years of experience managing high-performing development teams, with a demonstrable track record of inspiring, mentoring, and coaching engineers and driving measurable productivity gains.
• Ship-to-Production Mindset: Experience leading the delivery of production-quality algorithms in a high-stakes environment (Autonomous Vehicles, Robotics, or Aerospace). You know what it takes to move from a prototype to a commercially viable product.
• Strategic Vision: Ability to look beyond the immediate deliverables to define and defend a balanced technical roadmap that balances long-term architectural health with the urgent needs of a 2026 commercial launch.
• Technical Domain Expertise: Deep theoretical and practical expertise in numerical optimization and optimal control. You should be highly proficient in areas such as Model Predictive Control, nonlinear programming, and convex optimization applied to real-time trajectory generation.
• Advanced Motion Planning: Significant experience solving motion planning problems under uncertainty, including interaction-aware planning with dynamic agents and complex environmental constraints. Experience with Machine Learning based approaches is a significant plus.
• Full-Stack Robotics Context: Strong intuition for the entire robotics stack. You understand how upstream (Perception, Prediction) and downstream (Control, Actuation) systems impact trajectory feasibility and fleet safety.
• Production-Grade Software Development: Expertise in Modern C++ development within a Linux environment, with a focus on writing high-performance, real-time, and safety-critical code.
• Tooling Proficiency: Fluency in Python for rapid prototyping, data analysis, and visualization. Experience applying AI-augmented development workflows to large-scale Modern C++ codebases (e.g., agentic tools for multi-file refactoring, automated test generation, semantic code navigation, and code review acceleration) is strongly preferred. Experience with SQL or big-data frameworks for fleet-scale performance analysis is a significant plus.
• Influence & Clarity: Exceptional communication skills, with the ability to translate complex mathematical concepts into actionable plans for cross-functional stakeholders and executive leadership.
• Educational Foundation: Master’s or PhD in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related quantitative field.
  
  

We encourage a hybrid schedule with in-office time at one of our locations in Boston, Pittsburgh, or Las Vegas to support collaboration, or this role can be fully remote.

Mission Summary:

As a Technical Lead Manager at Motional, you'll lead a team responsible for the development and delivery of core trajectory planning algorithms via numerical optimization for autonomous vehicles. In this role, you will be at the forefront of shaping the motion planning and control systems that enable our fleet to navigate complex environments safely, efficiently, and comfortably. As a key leader, you will drive the development and continuous performance improvements of cutting-edge trajectory generation algorithms, collaborate with cross-functional teams (Planning, Perception, Prediction, Localization, ML Products, and Systems Engineering), and mentor a talented group of highly skilled engineers to deliver state-of-the-art solutions. 

If you are passionate about autonomous driving and being part of our commercial launch this year, thrive on solving challenging real-world problems, and eager to make a significant impact in a rapidly evolving field, we want to hear from you!

What you'll do:

• Lead and scale a high-impact trajectory planning team, defining its technical vision, execution strategy, and long-term organizational role within the Motion organization.
• Drive commercial launch readiness for trajectory planning by delivering on-road driving behavior improvements (safety, comfort, and assertiveness) across the fleet through feature expansion, continuous performance improvements, and innovation through state-of-the art methods.
• Apply a rigorous, metrics-driven framework to quantify and improve on-road performance. Champion leveraging existing training and evaluation pipelines to ensure scalable, production-ready delivery.
• Manage the computational efficiency and real-time performance of trajectory generation algorithms, ensuring latency budget compliance.
• Lead the rapid triage and root-cause analysis (RCA) of critical fleet incidents, translating real-world edge cases into immediate algorithmic refinements and validation sets.
• Oversee the successful execution of complex, multi-team initiatives, ensuring technical alignment from design through deployment while maintaining a rigorous standard for testing and validation to meet the high safety bars required for our commercial launch.
• Coordinate with peer leads to provide technical leadership, making consequential decisions on architectural direction, strategic investments, tactical execution, and technical debt reduction.Ensure technical excellence through rigorous design and code reviews while actively facilitating the professional growth and mentorship of your engineering team. Set and drive ambitious goals that challenge the team to deliver industry-leading trajectory planning solutions.
• Define and negotiate quarterly and annual technical roadmaps aligned with company-level autonomy milestones in coordinate with project managers and execute plans on schedule.
  
  

What we're looking for:

• Proven Engineering Leadership: 2+ years of experience managing high-performing development teams, with a demonstrable track record of inspiring, mentoring, and coaching engineers and driving measurable productivity gains.
• Ship-to-Production Mindset: Experience leading the delivery of production-quality algorithms in a high-stakes environment (Autonomous Vehicles, Robotics, or Aerospace). You know what it takes to move from a prototype to a commercially viable product.
• Strategic Vision: Ability to look beyond the immediate deliverables to define and defend a balanced technical roadmap that balances long-term architectural health with the urgent needs of a 2026 commercial launch.
• Technical Domain Expertise: Deep theoretical and practical expertise in numerical optimization and optimal control. You should be highly proficient in areas such as Model Predictive Control, nonlinear programming, and convex optimization applied to real-time trajectory generation.
• Advanced Motion Planning: Significant experience solving motion planning problems under uncertainty, including interaction-aware planning with dynamic agents and complex environmental constraints. Experience with Machine Learning based approaches is a significant plus.
• Full-Stack Robotics Context: Strong intuition for the entire robotics stack. You understand how upstream (Perception, Prediction) and downstream (Control, Actuation) systems impact trajectory feasibility and fleet safety.
• Production-Grade Software Development: Expertise in Modern C++ development within a Linux environment, with a focus on writing high-performance, real-time, and safety-critical code.
• Tooling Proficiency: Fluency in Python for rapid prototyping, data analysis, and visualization. Experience applying AI-augmented development workflows to large-scale Modern C++ codebases (e.g., agentic tools for multi-file refactoring, automated test generation, semantic code navigation, and code review acceleration) is strongly preferred. Experience with SQL or big-data frameworks for fleet-scale performance analysis is a significant plus.
• Influence & Clarity: Exceptional communication skills, with the ability to translate complex mathematical concepts into actionable plans for cross-functional stakeholders and executive leadership.
• Educational Foundation: Master’s or PhD in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related quantitative field.
  
  

We encourage a hybrid schedule with in-office time at one of our locations in Boston, Pittsburgh, or Las Vegas to support collaboration, or this role can be fully remote.

Mission Summary:

As a Technical Lead Manager at Motional, you'll lead a team responsible for the development and delivery of core trajectory planning algorithms via numerical optimization for autonomous vehicles. In this role, you will be at the forefront of shaping the motion planning and control systems that enable our fleet to navigate complex environments safely, efficiently, and comfortably. As a key leader, you will drive the development and continuous performance improvements of cutting-edge trajectory generation algorithms, collaborate with cross-functional teams (Planning, Perception, Prediction, Localization, ML Products, and Systems Engineering), and mentor a talented group of highly skilled engineers to deliver state-of-the-art solutions. 

If you are passionate about autonomous driving and being part of our commercial launch this year, thrive on solving challenging real-world problems, and eager to make a significant impact in a rapidly evolving field, we want to hear from you!

What you'll do:

• Lead and scale a high-impact trajectory planning team, defining its technical vision, execution strategy, and long-term organizational role within the Motion organization.
• Drive commercial launch readiness for trajectory planning by delivering on-road driving behavior improvements (safety, comfort, and assertiveness) across the fleet through feature expansion, continuous performance improvements, and innovation through state-of-the art methods.
• Apply a rigorous, metrics-driven framework to quantify and improve on-road performance. Champion leveraging existing training and evaluation pipelines to ensure scalable, production-ready delivery.
• Manage the computational efficiency and real-time performance of trajectory generation algorithms, ensuring latency budget compliance.
• Lead the rapid triage and root-cause analysis (RCA) of critical fleet incidents, translating real-world edge cases into immediate algorithmic refinements and validation sets.
• Oversee the successful execution of complex, multi-team initiatives, ensuring technical alignment from design through deployment while maintaining a rigorous standard for testing and validation to meet the high safety bars required for our commercial launch.
• Coordinate with peer leads to provide technical leadership, making consequential decisions on architectural direction, strategic investments, tactical execution, and technical debt reduction.Ensure technical excellence through rigorous design and code reviews while actively facilitating the professional growth and mentorship of your engineering team. Set and drive ambitious goals that challenge the team to deliver industry-leading trajectory planning solutions.
• Define and negotiate quarterly and annual technical roadmaps aligned with company-level autonomy milestones in coordinate with project managers and execute plans on schedule.
  
  

What we're looking for:

• Proven Engineering Leadership: 2+ years of experience managing high-performing development teams, with a demonstrable track record of inspiring, mentoring, and coaching engineers and driving measurable productivity gains.
• Ship-to-Production Mindset: Experience leading the delivery of production-quality algorithms in a high-stakes environment (Autonomous Vehicles, Robotics, or Aerospace). You know what it takes to move from a prototype to a commercially viable product.
• Strategic Vision: Ability to look beyond the immediate deliverables to define and defend a balanced technical roadmap that balances long-term architectural health with the urgent needs of a 2026 commercial launch.
• Technical Domain Expertise: Deep theoretical and practical expertise in numerical optimization and optimal control. You should be highly proficient in areas such as Model Predictive Control, nonlinear programming, and convex optimization applied to real-time trajectory generation.
• Advanced Motion Planning: Significant experience solving motion planning problems under uncertainty, including interaction-aware planning with dynamic agents and complex environmental constraints. Experience with Machine Learning based approaches is a significant plus.
• Full-Stack Robotics Context: Strong intuition for the entire robotics stack. You understand how upstream (Perception, Prediction) and downstream (Control, Actuation) systems impact trajectory feasibility and fleet safety.
• Production-Grade Software Development: Expertise in Modern C++ development within a Linux environment, with a focus on writing high-performance, real-time, and safety-critical code.
• Tooling Proficiency: Fluency in Python for rapid prototyping, data analysis, and visualization. Experience applying AI-augmented development workflows to large-scale Modern C++ codebases (e.g., agentic tools for multi-file refactoring, automated test generation, semantic code navigation, and code review acceleration) is strongly preferred. Experience with SQL or big-data frameworks for fleet-scale performance analysis is a significant plus.
• Influence & Clarity: Exceptional communication skills, with the ability to translate complex mathematical concepts into actionable plans for cross-functional stakeholders and executive leadership.
• Educational Foundation: Master’s or PhD in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related quantitative field.
  
  

We encourage a hybrid schedule with in-office time at one of our locations in Boston, Pittsburgh, or Las Vegas to support collaboration, or this role can be fully remote.

Motional’s Pittsburgh office is located in the new Hazelwood Green development, a culmination of the city’s goal of restoring an economic driver to the neighborhood in a thoughtful, inclusive, and sustainable way. With views along the Monongahela river, the Pittsburgh office is in the heart of this new state of the art development.

Mission Summary:

The SQE position is based at the Pittsburgh Technical Center, Pittsburgh PA, and reports to the Supplier Quality Manager based at the Las Vegas, Nevada Technical Center. Quarterly travel to Supplier manufacturing sites is anticipated (at a minimum). 

The SQE will be responsible for executing the Advanced Product Quality Planning (APQP) process with Suppliers selected for potential Generation 3 activities, in addition to pursuing continuous improvement and warranty reduction for the current Generation 2 build. The role involves conducting Program Reviews against established program milestones and escalating issues as necessary. The individual must ensure the supply base adheres to Motional standards, that quality and manufacturing processes are enabled, and that non-conformances are identified and prevented from proceeding to subsequent manufacturing sites. Prompt reaction to and cross-functional resolution of known non-conformances is required.

What you’ll do:

• Ensure supplier adherence to APQP processes, including product Production Part Approval Process (PPAP) submission and approval requirements.
• Review and approve supplier quality plans (Control Plans, Process Failure Mode and Effects Analysis [PFMEA]) for new components and assemblies essential for vehicle launch.
• Conduct reviews of supplier manufacturing processes and quality management systems.
• Facilitate root cause analysis and the implementation of corrective actions for supplier quality issues.
• Execute on-site supplier visits to conduct root cause analysis and verify the effectiveness of corrective actions related to supplier quality issues.
• Implement and monitor supplier part qualification and certification processes (PPAP, Run at Rate).
• Enhance the quality performance of suppliers through on-site workshops, providing technical assistance in developing robust quality systems, or offering other necessary technical support.
• Provide technical assistance during supplier launch, change-over, and ongoing production activities.
  
  

What We’re Looking For:

• A Bachelor's degree is mandatory. A degree in Engineering (Mechanical, Industrial, Electrical, Manufacturing, Welding, Plastics, Materials, Chemical preferred) or an equivalent Technical Degree such as Applied Mathematics, Chemistry, or Physics is acceptable.
• A minimum of 2 years of experience in quality, engineering, and/or manufacturing is required.
• Proficiency in reading and interpreting engineering drawings, performing part measurements, and understanding gage design and function.
• Demonstrated knowledge of Geometric Dimensioning and Tolerancing (GD&T).
• Proven knowledge of manufacturing and assembly plant processes, procedures, tooling, equipment, and facilities.
• Demonstrated knowledge of probability, statistical quality control, and design of experiments.
• Proven ability to investigate complex quality problems and apply sound technical judgment to develop effective solutions.
• Demonstrated ability to concurrently manage multiple projects and lead diverse cross-functional teams.
• High level of interpersonal skills necessary to work both independently and collaboratively.
• Strong oral, written, and presentation communication skills.
• Ability to travel up to 75% (domestic and international).
• This position necessitates the ability to legally operate a motor vehicle on a regular basis.
  
  

Bonus Points:

• One or more years of Original Equipment Manufacturer (OEM) or Tier 1 experience within automotive quality, manufacturing, or engineering functions, including demonstrated experience and capability in any of the following areas:.
• Statistical Problem Solving (e.g., Red X, Six Sigma, DMAIC).
• Product Engineering.
• Lean Manufacturing and/or Manufacturing Quality.
• Manufacturing, Process, and/or Tool Engineering.
• Quality Systems Planning (APQP), including PPAP.

This role is based in our Pittsburgh office and requires in-office days each week.

Mission Summary:

Reporting to the Senior Business Development Manager the Strategic Partner Lead, Customer Success will be responsible for identifying, building, and nurturing strategic partnerships that drive growth and expand opportunities with key commercial partners. 

This is a pivotal time to join Motional. We are transitioning from development to deployment, launching our commercial driverless service in Las Vegas in 2026. In collaboration with a major ride-hail partner, we are setting the stage to scale this technology to dozens of cities across the U.S. and internationally. This role requires a leader with a proven track record in forging successful alliances, negotiating complex agreements, and managing relationships with key stakeholders. You will serve as the "Voice of the Customer," owning the relationship at all levels of the organization, playing a critical role in shaping our commercial strategy and achieving our long-term objectives, ensuring our commercial operations translate into scalable, revenue-generating reality. 

This role will be expected to travel up to 40% of the time depending on the business purpose and partnership deliverables.

What you'll be doing:

• Own the Partner Relationship: Serve as the primary commercial owner for critical accounts, navigating complex stakeholder maps to connect internal leads with their external counterparts. You will drive account health, retention, and efficiency by ensuring the right people are connected at the right time.
• Drive Cross-Functional Alignment: Act as the operational bridge between Commercial and technical execution teams (Product, Ops, TPM). You will translate high-level commercial milestones into clear directives, ensuring workstreams converge on time for successful deployments.
• Lead Strategic Collaborations: Establish the partnership's rhythm of business, including Quarterly Business Reviews (QBRs), Steering Committees, and executive briefings. You will lead internal alignment to ensure high-stakes partner events and demos are executed flawlessly.
• Define Success & Track KPIs: Define what winning looks like for both Motional and our partners. You will track and report on key performance indicators across teams to ensure we are meeting contractual obligations and commercial goals.
• Support Market Expansion: Lead the rollout strategy for new launch markets, coordinating logistics between Operations, Strategy, technical teams and external partners. You will drive the readiness efforts required to move from pilot zones to full commercial scale.
• Create Data-Driven Feedback Loops: Translate partner insights—such as pickup/drop-off friction—into actionable engineering requests. You will close the loop between commercial reality and technical roadmaps to optimize the end-to-end passenger experience
  
  

What we're looking for:

• Bachelor's degree in Business, Engineering, or equivalent field, or commensurate professional experience.
• 7+ years relevant professional experience in a similar role, experience working with autonomous vehicles, ride-hail, robotics or mobility industries.
• Cross-Functional Leadership: You have a proven ability to coordinate complex projects across technical and non-technical teams. You can translate commercial needs into clear directives for Product and Operations.
• Executive Presence: You possess superb communication skills and can command a room. You are experienced in leading executive presentations, QBRs, and high-visibility partner visits with polish and professionalism.
• Strategic & Operational Balance: You can set the long-term vision with a partner while also sweating the details of a short term project. You understand how to align daily execution with multi-year commercial objectives.
• Analytical & Influential: You can use data to build a compelling point of view that influences internal stakeholders. You know how to advocate for the partner’s needs to shape our long-term product strategy.
• Soft skills that earn the confidence of leaders and peers, including empathy, organization, clear communication, influencing without authority, low ego, and the ability to build trust.
  
  

Bonus Points(not required):

• MBA or equivalent advanced business degree.
• Launch Experience: Experience coordinating the commercial side of a product launch in a physical market.
• Commercial Fluency: Experience supporting business development efforts, contract renewals, or opportunities.
  
  

This role is hybrid from our Boston, Pittsburgh, or Las Vegas office. It requires two in-office days each week, ideally Tuesday and Thursday.

Mission Summary:

Reporting to the Senior Business Development Manager the Strategic Partner Lead, Customer Success will be responsible for identifying, building, and nurturing strategic partnerships that drive growth and expand opportunities with key commercial partners. 

This is a pivotal time to join Motional. We are transitioning from development to deployment, launching our commercial driverless service in Las Vegas in 2026. In collaboration with a major ride-hail partner, we are setting the stage to scale this technology to dozens of cities across the U.S. and internationally. This role requires a leader with a proven track record in forging successful alliances, negotiating complex agreements, and managing relationships with key stakeholders. You will serve as the "Voice of the Customer," owning the relationship at all levels of the organization, playing a critical role in shaping our commercial strategy and achieving our long-term objectives, ensuring our commercial operations translate into scalable, revenue-generating reality. 

This role will be expected to travel up to 40% of the time depending on the business purpose and partnership deliverables.

What you'll be doing:

• Own the Partner Relationship: Serve as the primary commercial owner for critical accounts, navigating complex stakeholder maps to connect internal leads with their external counterparts. You will drive account health, retention, and efficiency by ensuring the right people are connected at the right time.
• Drive Cross-Functional Alignment: Act as the operational bridge between Commercial and technical execution teams (Product, Ops, TPM). You will translate high-level commercial milestones into clear directives, ensuring workstreams converge on time for successful deployments.
• Lead Strategic Collaborations: Establish the partnership's rhythm of business, including Quarterly Business Reviews (QBRs), Steering Committees, and executive briefings. You will lead internal alignment to ensure high-stakes partner events and demos are executed flawlessly.
• Define Success & Track KPIs: Define what winning looks like for both Motional and our partners. You will track and report on key performance indicators across teams to ensure we are meeting contractual obligations and commercial goals.
• Support Market Expansion: Lead the rollout strategy for new launch markets, coordinating logistics between Operations, Strategy, technical teams and external partners. You will drive the readiness efforts required to move from pilot zones to full commercial scale.
• Create Data-Driven Feedback Loops: Translate partner insights—such as pickup/drop-off friction—into actionable engineering requests. You will close the loop between commercial reality and technical roadmaps to optimize the end-to-end passenger experience
  
  

What we're looking for:

• Bachelor's degree in Business, Engineering, or equivalent field, or commensurate professional experience.
• 7+ years relevant professional experience in a similar role, experience working with autonomous vehicles, ride-hail, robotics or mobility industries.
• Cross-Functional Leadership: You have a proven ability to coordinate complex projects across technical and non-technical teams. You can translate commercial needs into clear directives for Product and Operations.
• Executive Presence: You possess superb communication skills and can command a room. You are experienced in leading executive presentations, QBRs, and high-visibility partner visits with polish and professionalism.
• Strategic & Operational Balance: You can set the long-term vision with a partner while also sweating the details of a short term project. You understand how to align daily execution with multi-year commercial objectives.
• Analytical & Influential: You can use data to build a compelling point of view that influences internal stakeholders. You know how to advocate for the partner’s needs to shape our long-term product strategy.
• Soft skills that earn the confidence of leaders and peers, including empathy, organization, clear communication, influencing without authority, low ego, and the ability to build trust.
  
  

Bonus Points(not required):

• MBA or equivalent advanced business degree.
• Launch Experience: Experience coordinating the commercial side of a product launch in a physical market.
• Commercial Fluency: Experience supporting business development efforts, contract renewals, or opportunities.
  
  

This role is hybrid from our Boston, Pittsburgh, or Las Vegas office. It requires two in-office days each week, ideally Tuesday and Thursday.

Mission Summary:

Reporting to the Senior Business Development Manager the Strategic Partner Lead, Customer Success will be responsible for identifying, building, and nurturing strategic partnerships that drive growth and expand opportunities with key commercial partners. 

This is a pivotal time to join Motional. We are transitioning from development to deployment, launching our commercial driverless service in Las Vegas in 2026. In collaboration with a major ride-hail partner, we are setting the stage to scale this technology to dozens of cities across the U.S. and internationally. This role requires a leader with a proven track record in forging successful alliances, negotiating complex agreements, and managing relationships with key stakeholders. You will serve as the "Voice of the Customer," owning the relationship at all levels of the organization, playing a critical role in shaping our commercial strategy and achieving our long-term objectives, ensuring our commercial operations translate into scalable, revenue-generating reality. 

This role will be expected to travel up to 40% of the time depending on the business purpose and partnership deliverables.

What you'll be doing:

• Own the Partner Relationship: Serve as the primary commercial owner for critical accounts, navigating complex stakeholder maps to connect internal leads with their external counterparts. You will drive account health, retention, and efficiency by ensuring the right people are connected at the right time.
• Drive Cross-Functional Alignment: Act as the operational bridge between Commercial and technical execution teams (Product, Ops, TPM). You will translate high-level commercial milestones into clear directives, ensuring workstreams converge on time for successful deployments.
• Lead Strategic Collaborations: Establish the partnership's rhythm of business, including Quarterly Business Reviews (QBRs), Steering Committees, and executive briefings. You will lead internal alignment to ensure high-stakes partner events and demos are executed flawlessly.
• Define Success & Track KPIs: Define what winning looks like for both Motional and our partners. You will track and report on key performance indicators across teams to ensure we are meeting contractual obligations and commercial goals.
• Support Market Expansion: Lead the rollout strategy for new launch markets, coordinating logistics between Operations, Strategy, technical teams and external partners. You will drive the readiness efforts required to move from pilot zones to full commercial scale.
• Create Data-Driven Feedback Loops: Translate partner insights—such as pickup/drop-off friction—into actionable engineering requests. You will close the loop between commercial reality and technical roadmaps to optimize the end-to-end passenger experience
  
  

What we're looking for:

• Bachelor's degree in Business, Engineering, or equivalent field, or commensurate professional experience.
• 7+ years relevant professional experience in a similar role, experience working with autonomous vehicles, ride-hail, robotics or mobility industries.
• Cross-Functional Leadership: You have a proven ability to coordinate complex projects across technical and non-technical teams. You can translate commercial needs into clear directives for Product and Operations.
• Executive Presence: You possess superb communication skills and can command a room. You are experienced in leading executive presentations, QBRs, and high-visibility partner visits with polish and professionalism.
• Strategic & Operational Balance: You can set the long-term vision with a partner while also sweating the details of a short term project. You understand how to align daily execution with multi-year commercial objectives.
• Analytical & Influential: You can use data to build a compelling point of view that influences internal stakeholders. You know how to advocate for the partner’s needs to shape our long-term product strategy.
• Soft skills that earn the confidence of leaders and peers, including empathy, organization, clear communication, influencing without authority, low ego, and the ability to build trust.
  
  

Bonus Points(not required):

• MBA or equivalent advanced business degree.
• Launch Experience: Experience coordinating the commercial side of a product launch in a physical market.
• Commercial Fluency: Experience supporting business development efforts, contract renewals, or opportunities.
  
  

This role is hybrid from our Boston, Pittsburgh, or Las Vegas office. It requires two in-office days each week, ideally Tuesday and Thursday.

Mission Summary:

We are seeking an experienced and visionary Principle Level Tech Lead Manager to build and lead our new Machine Learning (ML) Acceleration team. This pivotal role will drive the strategy, development, and execution of initiatives aimed at significantly accelerating ML model training. The ultimate goal is to drastically reduce the development cycle for new ML models and enable rapid hot-patching for issues within our deployed autonomous vehicle services.

You will be a hands-on leader, blending deep technical expertise in ML systems and performance optimization with strong leadership and people management skills. You will recruit, mentor, and grow a high-performing team of engineers, fostering a culture of innovation, collaboration, and continuous improvement.

What you'll be doing:

• Team Leadership & Management:
• Build, lead, and manage a high-performing team of ML and infra engineers focused on acceleration.
• Provide technical guidance, mentorship, and career development opportunities to team members.
• Foster a collaborative and inclusive team environment.
• Define team goals, priorities, and roadmap in alignment with company objectives.
  
  
• Technical Strategy & Execution:
• Define the technical vision and strategy for ML acceleration across the organization.
• Identify and evaluate cutting-edge technologies and methodologies for speeding up ML training, including but not limited to data pipeline optimization, large scale distributed training, data loader optimization, hardware acceleration, and model optimization techniques.
• Design, develop, and implement scalable and efficient ML acceleration solutions.
  
  
• Cross-functional Collaboration:
• Collaborate closely with ML research, ML Training platform, and product teams to understand their needs and integrate acceleration solutions seamlessly.
• Communicate complex technical concepts and strategies to both technical and non-technical stakeholders.
• Act as a technical expert and advocate for ML acceleration initiatives across the company.
  
  
• Impact & Measurement:
• Regularly measure and report on the impact of acceleration efforts.
• Continuously seek opportunities for further optimization and innovation.
  
  

What we're looking for:

• Experience:
• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience
• 8+ years of experience in software engineering, with at least 5+ years focused on Machine Learning systems and model performance optimization.
• 3+ years of experience in a technical lead or management role, with a proven track record of building and leading high-performing teams.
• Extensive experience with large-scale ML model training and deployment, ideally in a production environment.
• Strong understanding of distributed systems and cloud computing platforms (e.g., AWS, GCP, Azure).
  
  
• Technical Skills:
• Deep expertise in ML frameworks such as PyTorch or JAX.
• Proficiency in performance profiling and optimization techniques for Deep Neural Networks.
• Strong programming skills in Python; C++ experience is a plus.
• Knowledge of MLOps principles and practices.
  
  
• Leadership Skills:
• Exceptional leadership, communication, and interpersonal skills.
• Ability to attract, hire, and retain top engineering talent.
• Proven ability to drive complex technical projects from conception to completion.
• Strong problem-solving skills and a proactive, results-oriented mindset.
• Ability to thrive in a fast-paced, dynamic environment.

Mission Summary:

We are seeking an experienced and visionary Principle Level Tech Lead Manager to build and lead our new Machine Learning (ML) Acceleration team. This pivotal role will drive the strategy, development, and execution of initiatives aimed at significantly accelerating ML model training. The ultimate goal is to drastically reduce the development cycle for new ML models and enable rapid hot-patching for issues within our deployed autonomous vehicle services.

You will be a hands-on leader, blending deep technical expertise in ML systems and performance optimization with strong leadership and people management skills. You will recruit, mentor, and grow a high-performing team of engineers, fostering a culture of innovation, collaboration, and continuous improvement.

What you'll be doing:

• Team Leadership & Management:
• Build, lead, and manage a high-performing team of ML and infra engineers focused on acceleration.
• Provide technical guidance, mentorship, and career development opportunities to team members.
• Foster a collaborative and inclusive team environment.
• Define team goals, priorities, and roadmap in alignment with company objectives.
  
  
• Technical Strategy & Execution:
• Define the technical vision and strategy for ML acceleration across the organization.
• Identify and evaluate cutting-edge technologies and methodologies for speeding up ML training, including but not limited to data pipeline optimization, large scale distributed training, data loader optimization, hardware acceleration, and model optimization techniques.
• Design, develop, and implement scalable and efficient ML acceleration solutions.
  
  
• Cross-functional Collaboration:
• Collaborate closely with ML research, ML Training platform, and product teams to understand their needs and integrate acceleration solutions seamlessly.
• Communicate complex technical concepts and strategies to both technical and non-technical stakeholders.
• Act as a technical expert and advocate for ML acceleration initiatives across the company.
  
  
• Impact & Measurement:
• Regularly measure and report on the impact of acceleration efforts.
• Continuously seek opportunities for further optimization and innovation.
  
  

What we're looking for:

• Experience:
• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience
• 8+ years of experience in software engineering, with at least 5+ years focused on Machine Learning systems, and model performance optimization.
• 3+ years of experience in a technical lead or management role, with a proven track record of building and leading high-performing teams.
• Extensive experience with large-scale ML model training and deployment, ideally in a production environment.
• Strong understanding of distributed systems and cloud computing platforms (e.g., AWS, GCP, Azure).
  
  
• Technical Skills:
• Deep expertise in ML frameworks such as PyTorch or JAX.
• Proficiency in performance profiling and optimization techniques for Deep Neural Networks.
• Strong programming skills in Python; C++ experience is a plus.
• Knowledge of MLOps principles and practices.
  
  
• Leadership Skills:
• Exceptional leadership, communication, and interpersonal skills.
• Ability to attract, hire, and retain top engineering talent.
• Proven ability to drive complex technical projects from conception to completion.
• Strong problem-solving skills and a proactive, results-oriented mindset.
• Ability to thrive in a fast-paced, dynamic environment.

Mission Summary:

We are seeking an experienced and visionary Principle Level Tech Lead Manager to build and lead our new Machine Learning (ML) Acceleration team. This pivotal role will drive the strategy, development, and execution of initiatives aimed at significantly accelerating ML model training. The ultimate goal is to drastically reduce the development cycle for new ML models and enable rapid hot-patching for issues within our deployed autonomous vehicle services.

You will be a hands-on leader, blending deep technical expertise in ML systems and performance optimization with strong leadership and people management skills. You will recruit, mentor, and grow a high-performing team of engineers, fostering a culture of innovation, collaboration, and continuous improvement.

What you'll be doing:

• Team Leadership & Management:
• Build, lead, and manage a high-performing team of ML and infra engineers focused on acceleration.
• Provide technical guidance, mentorship, and career development opportunities to team members.
• Foster a collaborative and inclusive team environment.
• Define team goals, priorities, and roadmap in alignment with company objectives.
  
  
• Technical Strategy & Execution:
• Define the technical vision and strategy for ML acceleration across the organization.
• Identify and evaluate cutting-edge technologies and methodologies for speeding up ML training, including but not limited to data pipeline optimization, large scale distributed training, data loader optimization, hardware acceleration, and model optimization techniques.
• Design, develop, and implement scalable and efficient ML acceleration solutions.
  
  
• Cross-functional Collaboration:
• Collaborate closely with ML research, ML Training platform, and product teams to understand their needs and integrate acceleration solutions seamlessly.
• Communicate complex technical concepts and strategies to both technical and non-technical stakeholders.
• Act as a technical expert and advocate for ML acceleration initiatives across the company.
  
  
• Impact & Measurement:
• Regularly measure and report on the impact of acceleration efforts.
• Continuously seek opportunities for further optimization and innovation.
  
  

What we're looking for:

• Experience:
• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience
• 8+ years of experience in software engineering, with at least 5+ years focused on Machine Learning systems and model performance optimization.
• 3+ years of experience in a technical lead or management role, with a proven track record of building and leading high-performing teams.
• Extensive experience with large-scale ML model training and deployment, ideally in a production environment.
• Strong understanding of distributed systems and cloud computing platforms (e.g., AWS, GCP, Azure).
  
  
• Technical Skills:
• Deep expertise in ML frameworks such as PyTorch or JAX.
• Proficiency in performance profiling and optimization techniques for Deep Neural Networks.
• Strong programming skills in Python; C++ experience is a plus.
• Knowledge of MLOps principles and practices.
  
  
• Leadership Skills:
• Exceptional leadership, communication, and interpersonal skills.
• Ability to attract, hire, and retain top engineering talent.
• Proven ability to drive complex technical projects from conception to completion.
• Strong problem-solving skills and a proactive, results-oriented mindset.
• Ability to thrive in a fast-paced, dynamic environment.

Tech Lead Manager, Planning

On our Planning team, you'll apply your passion in robotics and software development for production-ready autonomous vehicles. As the Technical Lead Manager, you will direct a team tasked with the design and implementation of motion planning software for autonomous vehicles. This position requires leadership in defining the motion planning and control systems that enable our fleet to operate securely, effectively, and with passenger comfort in intricate settings. As a leader, you will drive the development of cutting-edge motion planning algorithms, collaborate with cross-functional teams (Localization, Perception, Prediction, Controls, ML Products, and Systems Engineering), and mentor a talented group of engineers to deliver state-of-the-art solutions. If you are passionate about autonomous driving, thrive on solving challenging real-world problems, and are eager to make a significant impact in a rapidly evolving field, we want to hear from you.

Role responsibilities:

• Lead and develop a team within the motion planning organization, assuming responsibility for planning algorithm and constraint generation.
• Collaborate with other leaders to provide technical direction, making critical decisions on architectural strategies, strategic resource allocation, operational execution, and technical debt management.
• Deliver a robust and scalable planner, prioritizing safety throughout the design, prototyping, testing, deployment, and production phases.
• Adopt a metrics-driven approach to the development and enhancement of technical components.
• Advance existing planning methodologies to facilitate data-driven strategies.
• Promote diversity and inclusion in both products and personnel.
• Mentor and offer constructive feedback (technical and professional) to team members, cultivating an inclusive and collaborative work environment.
• Demonstrate initiative in generating innovative ideas, formulating a team vision, and considering the holistic robotaxi system.
• Implement and review algorithms and code, applying rigorous engineering methodologies.
• Partner with project managers to develop roadmaps and execute plans according to schedule.

What we're looking for:

• Over two years of experience in the management of a development team, with a demonstrated ability to foster career growth, mentor team members effectively, and enhance productivity.
• Masters or PhD in Robotics, Electrical Engineering, Computer Engineering, Computer Science, Mechanical Engineering, or a related field.
• Established history of successfully delivering production-quality motion planner in a leadership capacity.
• Advanced proficiency in search algorithms.
• Experience in developing motion planning solutions with ML
• Expertise in C++ software development, Linux, and Python, with supplementary knowledge of SQL.
• Strong theoretical understanding and practical experience in motion planning under conditions of uncertainty, as well as in interactions with dynamic agents and environments.
• Knowledge of robotics algorithms in localization, perception, prediction, motion planning, and control systems for autonomous vehicles.
• Excellent communication, interpersonal, and management skills.

Skills appreciated

• Experience in Autonomous Vehicles or other robotics industries
• Experience using simulation tools
• Experience with Verification & Validation for safety critical systems

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role...

We’re looking for a Senior Accountant, Indirect Taxes to own day-to-day indirect tax operations and strengthen compliance across sales/use tax in the U.S. and VAT/GST in international markets. You’ll partner closely with our external partners on filings and registrations, resolve notices and audits, and build scalable processes that keep us accurate and on time. In addition, you’ll lead operational touchpoints that improve tax data quality - especially vendor onboarding/1099 readiness - and take ownership of fixed assets accounting to ensure clean books and strong controls. This role sits within Accounting (not a role manager) and collaborates frequently with AP, FP&A, and Internal Audit. The team is co-sourcing all corporate income tax/provision work with an external co-source provider; your focus is indirect taxes and adjacent accounting operations.

🧠  You will...

• Lead U.S. sales and use tax compliance end-to-end: nexus monitoring, data prep, return review/approval flows with partners, payment scheduling, and notice resolution.
• Coordinate international VAT/GST compliance with external partners, supporting registrations, return reviews, and audits; ensure timely, accurate filings and documentation.
• Own tax data readiness across procure-to-pay: strengthen vendor onboarding to capture complete tax documentation and IDs, and establish year-round 1099 preparedness to avoid year-end crunch.
• Serve as the primary operational liaison to our indirect tax partners (indirect tax advisor and co-sourced tax provider), facilitating calendars, data requests, and status tracking.
• Own fixed assets accounting: maintain the subledger, validate capitalization vs. expense judgments, perform monthly close activities, and prepare reconciliations with clear support.
• Build and document scalable processes and SOX-ready controls for indirect tax and fixed assets; maintain tight, current procedures and evidence.
• Partner cross-functionally (AP, FP&A, Internal Audit) to resolve issues quickly, align on timelines, and drive a single source of truth for tax-impacted data.
• Track and report compliance status, upcoming deadlines, and risk items; proactively flag issues and propose practical remediations.

✅  You have...

• 3–5 years of experience in indirect tax operations and/or public company accounting, with hands-on exposure to U.S. sales/use tax and international VAT/GST workflows.
• Experience partnering with external tax advisors on registrations, return preparation/review, audits, and notices; adept at organizing inputs and driving to on-time filings.
• Exposure to AP/procure-to-pay workflows and an interest in improving vendor onboarding and year-end information reporting (e.g., 1099) over time.
• Exposure to fixed assets accounting (or a strong willingness to learn) - including subledger administration, capitalization vs. expense decisions, monthly close tasks, and reconciliations.
• Excellent documentation and organization; ability to stand up repeatable processes and maintain audit-ready evidence.
• Clear, concise communication and stakeholder management across Accounting, partners, and cross-functional teams.
• Ability to work on-site in Pittsburgh, PA (or New York, NY, as applicable to company policy for accounting roles).

⭐  Exceptional candidates will have...

• Experience coordinating multi-country VAT/GST compliance with global partners and fiscal reps.
• Prior work implementing or improving sales/use tax engines and related P2P data flows.
• Experience designing and operating SOX controls for tax and fixed assets processes.
• Background in consumer tech or subscription businesses with digital services and cross-border VAT.
• CPA or equivalent certification with indirect tax emphasis.

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role...

We’re looking for a Senior Accountant, Indirect Taxes to own day-to-day indirect tax operations and strengthen compliance across sales/use tax in the U.S. and VAT/GST in international markets. You’ll partner closely with our external partners on filings and registrations, resolve notices and audits, and build scalable processes that keep us accurate and on time. In addition, you’ll lead operational touchpoints that improve tax data quality - especially vendor onboarding/1099 readiness - and take ownership of fixed assets accounting to ensure clean books and strong controls. This role sits within Accounting (not a role manager) and collaborates frequently with AP, FP&A, and Internal Audit. The team is co-sourcing all corporate income tax/provision work with an external co-source provider; your focus is indirect taxes and adjacent accounting operations.

🧠  You will...

• Lead U.S. sales and use tax compliance end-to-end: nexus monitoring, data prep, return review/approval flows with partners, payment scheduling, and notice resolution.
• Coordinate international VAT/GST compliance with external partners, supporting registrations, return reviews, and audits; ensure timely, accurate filings and documentation.
• Own tax data readiness across procure-to-pay: strengthen vendor onboarding to capture complete tax documentation and IDs, and establish year-round 1099 preparedness to avoid year-end crunch.
• Serve as the primary operational liaison to our indirect tax partners (indirect tax advisor and co-sourced tax provider), facilitating calendars, data requests, and status tracking.
• Own fixed assets accounting: maintain the subledger, validate capitalization vs. expense judgments, perform monthly close activities, and prepare reconciliations with clear support.
• Build and document scalable processes and SOX-ready controls for indirect tax and fixed assets; maintain tight, current procedures and evidence.
• Partner cross-functionally (AP, FP&A, Internal Audit) to resolve issues quickly, align on timelines, and drive a single source of truth for tax-impacted data.
• Track and report compliance status, upcoming deadlines, and risk items; proactively flag issues and propose practical remediations.

✅  You have...

• 3–5 years of experience in indirect tax operations and/or public company accounting, with hands-on exposure to U.S. sales/use tax and international VAT/GST workflows.
• Experience partnering with external tax advisors on registrations, return preparation/review, audits, and notices; adept at organizing inputs and driving to on-time filings.
• Exposure to AP/procure-to-pay workflows and an interest in improving vendor onboarding and year-end information reporting (e.g., 1099) over time.
• Exposure to fixed assets accounting (or a strong willingness to learn) - including subledger administration, capitalization vs. expense decisions, monthly close tasks, and reconciliations.
• Excellent documentation and organization; ability to stand up repeatable processes and maintain audit-ready evidence.
• Clear, concise communication and stakeholder management across Accounting, partners, and cross-functional teams.
• Ability to work on-site in Pittsburgh, PA (or New York, NY, as applicable to company policy for accounting roles).

⭐  Exceptional candidates will have...

• Experience coordinating multi-country VAT/GST compliance with global partners and fiscal reps.
• Prior work implementing or improving sales/use tax engines and related P2P data flows.
• Experience designing and operating SOX controls for tax and fixed assets processes.
• Background in consumer tech or subscription businesses with digital services and cross-border VAT.
• CPA or equivalent certification with indirect tax emphasis.

About the Role:

Join a high-caliber team of experienced software engineers responsible for delivering some of Stack AV's most foundational technology. The team owns Clockwork, Stack's custom-built, high-performance robotics middleware powering production-grade autonomy applications — as well as StackOS, the operating system that underpins the entire vehicle software stack, and the onboard portion of Deploy Manager, which governs how software is delivered and updated on the vehicle itself. Together, these systems form the critical infrastructure backbone of Stack's safety-critical self-driving platform, operating seamlessly across the vehicle, in simulation, in the cloud, and in HIL testing environments. In this role, you will design, implement, test, and deploy new features and optimizations across this portfolio of systems to extend their capabilities, usability, performance, and reliability.

Responsibilities:

• Design, implement, and maintain StackOS, Stack AV's vehicle operating system, ensuring it meets the reliability and performance demands of a safety-critical autonomy platform.
• Drive the architecture and implementation of the onboard portion of Deploy Manager, ensuring safe, reliable, and efficient software delivery to the vehicle.
• Proactively work with internal customers to design & implement new features from ideation to deployment. 
• Automate processes related to assembling new self-driving vehicles from-scratch, and updating their software on an ongoing basis.
• Continually identify opportunities for improving the performance, reliability, and usability of StackOS and Deploy, evaluating tradeoffs amongst multiple options.
• Partner with safety and validation teams to ensure StackOS and Deploy Manager meet functional safety requirements.
• Ensure delivery of high quality software through the principled and consistent use of best practices including robust automated testing, manual and automated code review.

Qualifications: 

• Strong C++ development experience is required, some Python experience highly preferred
• Expert knowledge of software engineering and algorithm design principles
• Significant experience developing high performance software systems, deployed in resource constrained environments, preferably for safety critical applications
• Expert level understanding of Linux and building Linux distributions via Yocto
• Strong understanding of the POSIX programming environment, Linux, and concurrent programming
• Strong understanding of Networking fundamentals
• Comfortable working with & debugging embedded systems
• Experience working with common tooling such as Bazel, Boost, etc
• Excellent communication skills and ability to work in a team environment
• Domain experience working in autonomous driving, robotics or related industry is highly desired
• Experience with the Nvidia ecosystem and DriveOS, QNX

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role...

This role sits at the intersection of strategy and execution. You will balance speed and rigor to resolve ambiguity and turn one-off wins into scalable systems. 

As a Strategy & Business Operations Manager at Duolingo, you will play a key role in shaping Duolingo’s path towards becoming a 100-year company. You will partner closely with leaders across Growth, Language Learning, Monetization, and more to create clarity and alignment that unlocks faster progress for Duolingo’s top priorities. 

This role is based in our Pittsburgh HQ. We use a hybrid work model of 4 days in the office per week.

🧠  You will...

• Develop actionable strategies: collaborate with cross-functional leaders to combine market understanding, user insights, and product vision into strategies that teams will pursue to achieve Duolingo's mission
• Sprint to assess opportunities & markets: identify and assess compelling opportunities for Duolingo. This spans problem-space definition, hypothesis generation, industry research, execution and iteration
• Lead with data, structure, and judgment: establish success metrics, build clear frameworks, and make trade-offs across competing priorities
• Partner cross-functionally: work closely with product, engineering, design, marketing, partnerships, data science, and finance 
• Learn and grow: rapidly gain new skills, methods, and industry learnings as you deliver world-class strategy work alongside talented colleagues across disciplines

✅  You have...

• Fast, flexible, and outcomes-oriented: able and excited to thrive with rapid cycles of analysis, decision, and action
• Analytical chops and logical thinking: develops data and fact-based understanding of complex problems. Able to simplify findings to clear conclusions
• Strong people skills, including a demonstrated ability to collaborate and communicate effectively with a diverse range of internal and external stakeholders
• Early career: 3+ years of professional experience 
• Excitement for our mission to develop the best education in the world and make it universally available

⭐  Exceptional candidates will have...

• Experience in a strategy or biz ops function, strategy consulting, product management or strategic corporate development
• Strong knowledge of and passion for the consumer tech industry
• Experience with mobile apps and subscription-based services
• Experience working with global / international teams
• Experience leading cross-functional projects in a high-growth environment

About the Company

Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery. If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.

About the Role

We’re looking for someone who is customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS), and thrive in fast-paced environments. You will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives.

What you’ll do

• Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas.
• Work closely with cross-functional teams to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
• Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
• Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.
• Support basic cloud operations across environments such as Amazon Web Services and Microsoft Azure, including user access, troubleshooting connectivity issues, and assisting with environment visibility
• Partner with Engineering and Infrastructure teams to troubleshoot access, permissions, and resource-related issues within cloud environments
• Partner with Security and Engineering to ensure IT processes align with compliance requirements (ISO 27001, SOC 2), including maintaining accurate documentation and audit evidence
• Identify opportunities for process improvement and contribute to building repeatable, scalable workflows across onboarding, access management, and device provisioning

Requirements

• Strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
• Excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.
• Experience with identity providers such as Okta or Microsoft Entra ID
• Familiarity with Apple Business Manager and automated device enrollment workflows
• Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users.
• Have experience orchestrating all-hands events, managing the AV and technical aspects to ensure successful outcomes.
• A proactive approach to problem solving and continuous improvement.
• Exhibit precision and attention to detail in your work, consistently delivering high-quality results.
• Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.
• Are proactive in process improvement and vendor management.
• Exposure to security and compliance frameworks such as ISO 27001 or SOC 2 is a BIG plus.

About Us

Are you ready to build the future of supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining “on-time, in full” delivery.

If you’re looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We’re leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.

About the Team

Product at Gather AI sits at the center of everything — connecting customer insights, engineering execution, and go-to-market strategy into a coherent roadmap. It’s a small, high-ownership team embedded directly with engineering and design, working on products that have immediate, measurable impact in real warehouse environments. You’ll work closely with customers, field teams, and engineering to shape what we build and how we build it.

About the Role

We are looking for a Senior Product Manager to own end-to-end product delivery for one or more core areas of the Gather AI platform. Your initial focus will be our internal tools platform — leading the buildout and scaling of our deployment tooling — with scope expanding over time as the team and product grow.

This is a high-autonomy IC role for a PM who thrives in ambiguity, goes deep on customer problems, and has the technical fluency to partner effectively with robotics and software engineering teams. You will own the strategy, roadmap, and delivery outcomes for your product area from discovery through launch and iteration.

What You’ll Do

• Own the strategy, roadmap, and delivery outcomes for one or more product areas — defining goals, success metrics, and priorities aligned to company objectives
• Lead structured customer discovery with warehouse and logistics operators, synthesizing qualitative and quantitative research into detailed requirements and specs
• Partner day-to-day with engineering squads and UX designers through planning, refinement, and retrospectives — unblocking the team and maintaining delivery momentum
• Define success metrics for your product area, instrument new features, run experiments, and share clear read-outs with stakeholders
• Partner with Sales, Marketing, and Customer Success to plan and execute product launches, including enablement materials and positioning briefs
• Communicate roadmap status, priorities, and trade-offs proactively to cross-functional partners, building alignment around a shared plan

What You’ll Need

• 5+ years of product management experience with a track record of independently owning and shipping software products in fast-paced startup or scale-up environments
• Proven end-to-end ownership — from discovery and spec writing through backlog management, launch coordination, and outcome measurement
• Strong written and verbal communication skills with the ability to align both technical and non-technical stakeholders around a clear direction
• Technical fluency sufficient to engage deeply with engineers on constraints, architecture decisions, and API-level product details
• Hands-on familiarity with modern product tools (Jira, Figma) and agile delivery practices; comfortable operating without heavy process support
• Bachelor’s degree required; background in robotics, logistics, warehouse automation, or enterprise SaaS strongly preferred

Nice to Have

• Direct experience in warehouse, logistics, or supply chain software
• Experience working with or alongside hardware or robotics engineering teams
• Familiarity with deployment tooling, internal platforms, or operations-facing software
• Prior experience as a first or early PM at a scaling company

Open to remote candidates as well as local candidates in New York, Pittsburgh, or St. Louis

The Role: 

The Patient Services Operations team is at the forefront of our mission to deliver affordable, world-class experiences for every customer. As Senior Manager, Knowledge Management (KM) & Communications, you will own the strategy, architecture, and execution of how information is created, maintained, and delivered across Patient Services — at scale. This is not a traditional KM role. We are looking for a forward-thinking leader who treats knowledge infrastructure as a product, with Artificial Intelligence (AI) and automation at its core. You will drive the evolution of how frontline teams access and apply information — moving from static documentation toward intelligent, dynamic knowledge systems that surface the right information at the right moment. In a highly regulated healthcare environment, you will ensure teams are equipped with clear, compliant, and current knowledge while leading internal communications that drive change, alignment, and continuous improvement.

What You'll Do:

Knowledge Management Strategy & AI Innovation

• Define and own the long-term vision for a modern, AI-enabled knowledge management ecosystem across Patient Services
• Lead the evaluation, implementation, and governance of AI-powered knowledge tools — including Large Language Model (LLM)-assisted content generation, intelligent search, and automated content freshness workflows
• Build a knowledge infrastructure that proactively surfaces relevant information to frontline agents in real time, reducing handle time and improving accuracy
• Partner with Product and Technology teams to integrate knowledge systems into agent-facing tools, chatbots, and customer-facing self-service experiences
• Continuously assess the emerging AI/ML landscape for opportunities to improve content creation, retrieval, personalization, and compliance monitoring

Content Development & Editorial Leadership

• Set and uphold a high editorial bar for all knowledge content — Standard Operating Procedures (SOPs), communications, training materials, and compliance documentation — ensuring content is clear, accurate, empathetic, and user-focused
• Lead a team of content developers and knowledge specialists, setting clear goals, coaching for growth, and building a culture of quality and ownership
• Own the full content lifecycle: creation, review, approval, publication, versioning, and retirement
• Develop scalable frameworks and governance models for content consistency across business units and geographies

Internal Communications

• Oversee all internal communications to Patient Services teams, including operational changes, policy updates, product launches, and leadership messaging
• Design communication strategies that drive comprehension, adoption, and alignment at scale across a distributed frontline workforce
• Measure communication effectiveness and iterate based on data and team feedback

Cross-Functional Execution & Program Management

• Lead knowledge and communications workstreams for new client and product launches — from requirements gathering through go-live and post-launch optimization
• Partner closely with Operations, Compliance, Legal, Training, Product, and Technology to ensure knowledge content meets regulatory standards and operational realities
• Define, track, and report on team Key Performance Indicators (KPIs) — content accuracy rates, time-to-publish, agent utilization, self-service deflection, and others — to drive continuous improvement
• Build scalable mechanisms to ensure global consistency and quality as the business grows

A successful applicant will fit the following criteria:

• Bachelor's degree or equivalent experience
• 7+ years of experience in knowledge management, content strategy, or related fields, with at least 3+ years managing and developing people
• Demonstrated experience leading AI or technology-forward initiatives in a knowledge, content, or operations context — including hands-on work with LLM tools, AI-assisted authoring, or intelligent search platforms
• Proven track record owning KM strategy, governance, and content lifecycle for large-scale frontline or customer service operations
• Strong editorial and written communication skills, with experience leading internal communications through complex operational or policy change
• Experience operating in regulated industries (healthcare, pharmacy, insurance, or similar), with a rigorous focus on accuracy and compliance
• Comfort working with data — defining KPIs, analyzing content performance, and translating insights into actionable improvements
• Experience with enterprise KM platforms, CMS tools, or contact center knowledge bases (e.g., Guru, Confluence, Salesforce Knowledge, or similar)
• A builder's mindset: you see knowledge infrastructure as a product, not a filing system, and you're energized by the opportunity to modernize how teams work

Onsite & Hybrid Work Requirements (Mandatory):

• Open to remote candidates as well as local candidates in New York, Pittsburgh, or St. Louis
• Remote candidates: Regular onsite travel is required. During the first 60 days, travel onsite twice per month for four consecutive days (Mon–Thu). After 60 days, travel onsite once per month for four consecutive days (Mon–Thu)
• Local candidates: Hybrid schedule with a minimum of three (3) days per week in office

The Role: The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. We compete in an industry where minutes matter, and are looking for an experienced, gritty, hands-on leader to drive conversion, improve patient engagement, and lead a growing team of 70+. You will own team conversion targets, execute against clear performance goals, and partner cross-functionally with Operations, Growth, Marketing, Product, and Data Analytics. This role requires balancing day-to-day execution with building scalable processes for long-term success. If you thrive in ambiguity, enjoy building and optimizing systems, and are passionate about developing high-performing teams, this role is for you.

What you’ll do:

• Execute on team strategy: Support the development and execution of outbound engagement strategies to improve conversion, retention, and patient experience. Translate broader organizational goals into actionable team plans.
• Lead and develop your team: Manage a team of individual contributors and/or team leads. Drive a strong culture of accountability, coaching, and continuous improvement.
• Oversee day-to-day operations: Ensure effective execution of outbound call campaigns, including follow-ups, patient outreach, and support initiatives. Monitor workflows and adjust as needed to meet performance targets.
• Track and improve performance: Analyze call metrics, conversion rates, and customer feedback to identify trends and areas for improvement. Partner with leadership to implement changes and track impact.
• Partner cross-functionally: Collaborate with Operations, Growth, Marketing, Product, and Analytics teams to align on messaging, campaigns, and process improvements. Provide frontline insights to inform decision-making.
• Drive continuous improvement: Identify opportunities to improve scripts, tools, and processes to increase efficiency and effectiveness of outbound efforts.

A successful applicant will fit the following criteria:

• Bachelor’s degree or equivalent experience
• 8+ years of experience in an outbound calling or customer operations environment
• Experience working toward performance targets such as conversion or revenue goals
• Strong coaching and people development skills
• Analytical mindset with the ability to interpret data and drive action
• Excellent communication and collaboration skills
• Experience working cross-functionally and influencing stakeholders
• Healthcare experience is a plus