The Role

As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Chesterfield, Missouri 

What You’ll Do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

• Patients feel supported, informed, and confident throughout their journey
• Issues are resolved quickly and accurately across multiple channels
• You become a trusted resource for patients and internal teams
• You actively contribute ideas to improve the patient experience
• You grow your skills and take on increasing responsibility over time

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Location & Schedule

• Full-time, hourly role
• On-site : 400 S Woods Mill RD, Chesterfield, MO
• Multiple scheduling options available, including 4-day workweeks
• Shifts scheduled between Monday–Friday, 7 AM – 8 PM CST
• Rotating Saturday shifts (8:00 AM – 4:00 PM CST)
• Schedules may evolve based on business needs

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits

#blinkindeed

We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required

his is a fully On-site role in Robinson Township, Pittsburgh OR Chesterfield, Missouri 

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets. 
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries 
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes 

Requirements:

• Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours:

• Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM  EST  
• OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST
• Availability for rotating Saturday shifts 9 AM -5 PM EST
• Scheduling flexibility, as your schedule may change over time according to business needs 

Benefits:

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

#blinkindeed

The Opportunity

As a Training Coordinator at BlinkRx, you will be the operational backbone of our Learning & Development team, ensuring that every new Blinker has a seamless, well-supported onboarding experience. You will own the logistics, tracking, and coordination that allow our trainers to focus on delivery while you keep everything running smoothly behind the scenes.

This is a high-impact role at the intersection of people operations, healthcare compliance, and learning technology. You will work closely with trainers, department leaders, and cross-functional partners to execute programs that directly shape how new hires experience BlinkRx from day one. This role reports into Manager, Training Design and Delivery. If you thrive in fast-paced environments, love systems and details, and care about people — this role is for you.

This will be a hybrid position (2 days WFH) based within our Pittsburgh, PA or Chesterfield, MO office.

Key Responsibilities

New Hire Onboarding Preparation

• Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
• Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
• Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines

Training Administration & Compliance Tracking

• Approve new hire timecards and track daily attendance throughout training programs
• Monitor and report on compliance training completion, both internally and for pharma partners
• Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
• Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
• Manage nesting and live production call type assignments via Amazon Connect

Post-Class & Reporting

• Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
• Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
• Compile and prepare eNPS and survey results for monthly team review
• Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
• Track and report on training completion as needed

LMS & Technology Support

• Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
• Support implementation and ongoing maintenance of learning technologies and virtual training tools
• Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)

Cross-Functional Collaboration & Continuous Improvement

• Partner with department leaders to support training needs and program rollouts
• Assist with Monthly Business Review preparation by organizing documentation for review
• Collect and analyze participant feedback; recommend process improvements to enhance program quality
• Provide general administrative support to the Training Design & Delivery team

The Ideal Candidate

Successful Blinkers are:

• Innovative: They have a track record of introducing creative solutions to complex challenges.
• Self-Driven: They take ownership, delivering consistent results with minimal oversight and tackle challenges with energy and resilience.
• Mission Driven: The patient is at the heart of everything we do at BlinkRx and our mission drives every Blinker’s work and behavior.
• Creative and Analytical Problem Solvers: They don’t stop at surface-level fixes. They pay attention to details, utilize data, experience, and intellect to solve problems, and investigate root causes to prevent issues from recurring.
• Curious and Adaptable: They thrive in a fast-changing environment. They are eager to learn, open to feedback, and comfortable shifting gears.
• Tech-Confident and Resourceful: They know how to navigate modern tools and systems, use them efficiently and accurately, and are always learning how to use new tools to amplify their impact.
• Selfless Collaborators: They collaborate generously and transparently. They seek out feedback, uplift teammates, and know that achieving the best patient outcomes is a team sport.

Qualifications & Experience

• Bachelor’s degree in Administration, Education, Learning & Development, Human Resources, or a related field (or equivalent work experience)
• 2–5 years of experience in training coordination, administrative support, or staff development
• Hands-on experience with LMS platforms (Absorb or similar); comfort troubleshooting user-facing LMS issues
• Familiarity with healthcare compliance and regulatory standards (e.g., HIPAA) or other highly regulated industry
• Strong proficiency with communication and collaboration tools including Slack and Google Suite
• Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent priorities in a fast-paced environment
• Clear written and verbal communication skills; able to coordinate across teams and levels with professionalism
• Detail-oriented

#BlinkPharmacy

The Opportunity

As a Training Coordinator at BlinkRx, you will be the operational backbone of our Learning & Development team, ensuring that every new Blinker has a seamless, well-supported onboarding experience. You will own the logistics, tracking, and coordination that allow our trainers to focus on delivery while you keep everything running smoothly behind the scenes.

This is a high-impact role at the intersection of people operations, healthcare compliance, and learning technology. You will work closely with trainers, department leaders, and cross-functional partners to execute programs that directly shape how new hires experience BlinkRx from day one. This role reports into Manager, Training Design and Delivery. If you thrive in fast-paced environments, love systems and details, and care about people — this role is for you.

This will be a hybrid position (2 days WFH) based within our Pittsburgh, PA or Chesterfield, MO office.

Key Responsibilities

New Hire Onboarding Preparation

• Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
• Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
• Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines

Training Administration & Compliance Tracking

• Approve new hire timecards and track daily attendance throughout training programs
• Monitor and report on compliance training completion, both internally and for pharma partners
• Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
• Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
• Manage nesting and live production call type assignments via Amazon Connect

Post-Class & Reporting

• Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
• Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
• Compile and prepare eNPS and survey results for monthly team review
• Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
• Track and report on training completion as needed

LMS & Technology Support

• Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
• Support implementation and ongoing maintenance of learning technologies and virtual training tools
• Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)

Cross-Functional Collaboration & Continuous Improvement

• Partner with department leaders to support training needs and program rollouts
• Assist with Monthly Business Review preparation by organizing documentation for review
• Collect and analyze participant feedback; recommend process improvements to enhance program quality
• Provide general administrative support to the Training Design & Delivery team

The Ideal Candidate

Successful Blinkers are:

• Innovative: They have a track record of introducing creative solutions to complex challenges.
• Self-Driven: They take ownership, delivering consistent results with minimal oversight and tackle challenges with energy and resilience.
• Mission Driven: The patient is at the heart of everything we do at BlinkRx and our mission drives every Blinker’s work and behavior.
• Creative and Analytical Problem Solvers: They don’t stop at surface-level fixes. They pay attention to details, utilize data, experience, and intellect to solve problems, and investigate root causes to prevent issues from recurring.
• Curious and Adaptable: They thrive in a fast-changing environment. They are eager to learn, open to feedback, and comfortable shifting gears.
• Tech-Confident and Resourceful: They know how to navigate modern tools and systems, use them efficiently and accurately, and are always learning how to use new tools to amplify their impact.
• Selfless Collaborators: They collaborate generously and transparently. They seek out feedback, uplift teammates, and know that achieving the best patient outcomes is a team sport.

Qualifications & Experience

• Bachelor’s degree in Administration, Education, Learning & Development, Human Resources, or a related field (or equivalent work experience)
• 2–5 years of experience in training coordination, administrative support, or staff development
• Hands-on experience with LMS platforms (Absorb or similar); comfort troubleshooting user-facing LMS issues
• Familiarity with healthcare compliance and regulatory standards (e.g., HIPAA) or other highly regulated industry
• Strong proficiency with communication and collaboration tools including Slack and Google Suite
• Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent priorities in a fast-paced environment
• Clear written and verbal communication skills; able to coordinate across teams and levels with professionalism
• Detail-oriented

#BlinkPharmacy

Program Overview:

Our Pharmacy Operations Associate Program is a structured, full-time, rotational program designed for individuals interested in launching a career in healthcare and pharmacy services. Over the course of the program, you will rotate through key operational areas within BlinkRx’s closed-door pharmacy operations. In each rotation you will learn critical business functions and skill sets while getting hands-on experience, mentorship, and the opportunity to contribute meaningfully to our mission.

Upon successful completion of the program, you will be placed in a full-time role within the department that best matches your skills, interests, and organizational needs.

Program Qualifications:

• High school diploma or GED equivalent. Associate or Bachelor degree is a plus
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Patient-centric mindset characterized by a natural inclination for empathy, patience, and a strong desire to help others
• Basic computer skills- proficient in using computer for day-to-day tasks like navigating browsers, entering data accurately, and working on multiple tabs
• Ability to learn and adapt to new technologies

Key Responsibilities:

• Enter and validate pharmacy-related data with accuracy and attention to detail
• Collaborate with internal teams to resolve data entry issues and support prescription fulfillment
• Engage with patients, providers, and insurers via phone and messaging to complete prescription processing steps
• Learn and utilize BlinkRx’s proprietary tools and technologies
• Maintain patient privacy and adhere to security protocols
• Complete assigned learning modules, performance evaluations, and project milestones

Rotational Areas May Include:

• Prior Authorization Support: Complete and submit prior authorization forms
• Provider/Patient/Insurer Communications: Conduct outbound calls with patients, providers, and insurers to resolve routine and new issues with patients, doctors and insurers

Location/Hours During Training

• Full time, On-site role in Robinson Township (Pittsburgh)
• 10 am - 6 pm EST Mon - Fri, 7 to 10 weeks (mandatory training)

Location/Hours Post Training

• Full time, On-site  role in Robinson Township (Pittsburgh )
• Shifts: Variable 8 hour shifts with start times between 7:30 am and 1:00 pm EST
• Need to be open to rotating Saturday shifts

Program Start Month : April 27

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Free Shuttle service
• Pre-tax transit benefits and free onsite parking

We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required

his is a fully On-site role in Robinson Township, Pittsburgh OR Chesterfield, Missouri 

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets. 
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries 
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes 

Requirements:

• Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours:

• Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM  EST  
• OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST
• Availability for rotating Saturday shifts 9 AM -5 PM EST
• Scheduling flexibility, as your schedule may change over time according to business needs 

Benefits:

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

#blinkindeed

Responsibilities:

• Data entry of electronic, faxed, and verbal prescriptions as per Blink protocols
• Handle provider/physician communications including, but not limited to voicemails, outbound and inbound calls
• Resolve open issues submitted by a variety of departments, including pharmacists, other technicians, and Incident Coordinator team
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Other duties as assigned in Pharmacy Technician role

Requirements:

• Minimum 6 months prior Pharmacy Technician, or similar industry experience required
• PTCB or NHA certification required prior to joining 
• Professional phone presence in a support/service capacity
• Attention to detail with a high degree of accuracy
• Strong technical aptitude and ability to learn complex new software 
• Competent in basic pharmacy calculations

Your Schedule This is a full-time, onsite role with evening availability required. We have three shift options:

• 12 PM – 8 PM EST, Monday – Friday
• 1 PM – 9 PM EST, Monday – Friday
• Rotating 40-hour schedule between 8 AM – 9 PM EST, Monday – Friday

Saturday shifts rotate among the team (9 AM – 5 PM EST)  you'll always know your schedule in advance.

Location: 5 Penn Center West, Suite 200, Pittsburgh, PA 15276

Perks:

• Paid Time Off - Vacation and Sick Time
• Free Shuttle service
• Health Benefits, 401K
• Holiday pay
• Overtime eligible (if available)
• Casual dress code

 #BlinkPharmacy

This is a fully On-site role in Robinson Township, Pittsburgh 

Responsibilities:

• Process pharmacy claims accurately and timely to meet client expectations
• Triage rejected pharmacy insurance claims to ascertain patient pharmacy benefits coverage
• Maintain compliance with patient assistance program guidelines 
• Document all information and data discovery according to operating procedures
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• One year of Pharmacy Experience, having resolved third party claims
• Healthcare  industry experience with claims background
• Strong verbal and written communication skills
• Attention to detail and a strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours

• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• 40 hrs/week, rotating shifts 8 AM- 9 PM OR fixed shifts of 12 PM- 8 PM OR 1 PM- 9 PM
• Mandatory Training first 6 -8 weeks from10 AM- 6 PM
• Availability for rotating Saturday shifts 9 AM- 5 PM (once a month)
• Scheduling flexibility, as your schedule may change over time according to business needs 

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily snack stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free Shuttle service

 #BlinkPharmacy

This is a full-time, onsite position based in Boise, ID

Responsibilities:

• Process pharmacy claims accurately and timely to meet client expectations
• Triage rejected pharmacy insurance claims to ascertain patient pharmacy benefits coverage
• Maintain compliance with patient assistance program guidelines 
• Document all information and data discovery according to operating procedures
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• One year of Pharmacy Experience, having resolved third party claims
• Healthcare  industry experience with claims background
• Strong verbal and written communication skills
• Attention to detail and a strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software
• Must hold an active Pharmacy Technician license OR Pharmacy Technician in Training License in the state of Idaho, registered with the Idaho Board of Pharmacy

Location/Hours

• Hours/Location:
  • Shift: 3 available Shift Options
    • Rotating shifts, 40 hours/week between 8 AM - 7 PM MST, Monday - Friday OR
    • 10 AM - 6 PM MST, Monday - Friday (Fixed Shift) OR
    • 11 AM - 7 PM MST, Monday - Friday (Fixed Shift)
    • All shifts require 1 Saturday shift, every 4 weeks of 7 AM - 3 PM MST
  • Mandatory Training first 6 - 8 weeks from 8 AM- 4 PM MST
• Onsite full time position located at 12639 W Explorer Dr #100, Boise, ID 83713

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily snack stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

 #BlinkPharmacy

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

We’re looking for motivated, detail-oriented individuals to join our Pharmacy Operations team as a Pharmacy Prior Authorization Trainee. This is an exciting opportunity to begin a career in healthcare and gain hands-on training in Prior Authorization (PA) processes, insurance navigation, and pharmacy operations.

No prior authorization experience is required- we will train you.

This is a fully On-site role in Robinson Township, Pittsburgh

What you’ll do:  

• Learn the fundamentals of prior authorization processes and pharmacy workflows
• Assist in initiating prior authorization requests under guidance
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Follow up on authorization status updates
• Escalate complex or clinical cases to experienced team members
• Develop knowledge of pharmacy benefits, insurance terminology, and compliance standards
• Maintain confidentiality of patient and proprietary information
• As you grow in the role, you’ll take on increased ownership and develop into a fully skilled Prior Authorization agent. Work to resolve common data entry issues with internal stakeholders
• Strive to meet and exceed structured performance targets. 
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes 

What makes you a great fit: 

• Strong interest in building a career in healthcare or pharmacy operations
• Customer service, call center, retail, or administrative experience preferred
• Excellent verbal and written communication skills
• Strong attention to detail and ability to follow structured processes
• Comfortable learning new systems and working across multiple tools
• Problem-solving mindset with a willingness to ask questions
• Ability to work collaboratively in a fast-paced team environment
• Passion for helping patients access the medications they need

Requirements

• Desire to work in a customer/patient-centric role
• High school diploma or GED required
• Strong technical aptitude and ability to learn complex new software
• Customer service experience preferred
• Strong verbal and written communication skills
• A passion for providing top-notch patient care

Hours/Location:

• • Shift: 40hours/week  
    
    • Weekly rotating schedules: 12 PM -8 PM EST and 1 PM -9 PM EST shifts
  • Fully Onsite in Pittsburgh, PA (Robinson Township) 

Benefits:

• Health Benefits, 401K
• Holiday pay
• Overtime eligible
• Casual dress code
• Free Snacks
• Free Shuttle service

#BlinkPharmacy

We are looking for you to join our Prior Authorization team to raise the bar on our customer service we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans. 

This is a fully on-site located in Robinson Township, PA (Pittsburgh)

Responsibilities:

• Assist in the initiation of new prior authorization requests to providers
• Identify the correct prior authorization form required for the patient’s insurance provider 
• Coordinate with prescribers and medical offices to ensure applicable information is translated onto prior authorization forms
• Follow up with medical offices to check the status of prior authorization requests
• Assist with communicating the status of prior authorizations to both patients and providers
• Coordinate with medical offices to handle Appeals
• Respond to internal questions from other departments related to prior authorization requests

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, attention to detail, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Must be flexible to work shifts ranging from 8am - 8pm. 
• Full time position, on-site in our Robinson location

Preferred Qualifications:

• 1+ year(s) working with prior authorizations or insurance verification in a pharmacy
• Knowledge of pharmacy benefits and pharmacy claims

Hours/Location:

• Shift: 40hours/week  
  
  • Weekly rotating schedules: 12 PM -8 PM EST and 1 PM -9 PM EST shifts
• Fully Onsite in Pittsburgh, PA (Robinson Township) 

Perks:

• Health Benefits, 401K
• Holiday pay
• Overtime eligible
• Casual dress code
• Free Snacks
• Free Shuttle service

 #BlinkPharmacy

We are looking for you to join our Prior Authorization team to raise the bar on our customer service we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans. 

Responsibilities:

• Assist in the initiation of new prior authorization requests to providers
• Identify the correct prior authorization form required for the patient’s insurance provider 
• Coordinate with prescribers and medical offices to ensure applicable information is translated onto prior authorization forms
• Follow up with medical offices to check the status of prior authorization requests
• Assist with communicating the status of prior authorizations to both patients and providers
• Coordinate with medical offices to handle Appeals
• Respond to internal questions from other departments related to prior authorization requests

• Requirements:

  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service or inbound call center experience required
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, attention to detail, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Must be flexible to work shifts ranging from 8am - 8pm. 
  • Full time position, on-site in Boise
  • Must hold an active Pharmacy Technician license OR Pharmacy Technician in Training License in the state of Idaho, registered with the Idaho Board of Pharmacy

Preferred Qualifications:

• 1+ year(s) working with prior authorizations or insurance verification in a pharmacy
• Knowledge of pharmacy benefits and pharmacy claims

Hours/Location:

• Shift: 40hours/week  
  
  • Weekly rotating schedules: 10:00 AM – 6:00 PM MST and 11:00 AM – 7:00 PM MST shifts

• Onsite full time position in Boise 

Perks:

• Health Benefits, 401 K
• Holiday pay
• Overtime eligible
• Casual dress code
• Free Snacks

The Role

As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Robinson Township, Pittsburgh

What You’ll Do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

• Patients feel supported, informed, and confident throughout their journey
• Issues are resolved quickly and accurately across multiple channels
• You become a trusted resource for patients and internal teams
• You actively contribute ideas to improve the patient experience
• You grow your skills and take on increasing responsibility over time

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Location & Schedule

• Full-time, hourly role
• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Multiple scheduling options available, including 4-day workweeks
• Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST
• Rotating Saturday shifts (9:00 AM – 5:00 PM EST)
• Schedules may evolve based on business needs

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits

#blinkindeed

People and Culture Partner, Pharmacy Operations

Full-time role in Pittsburgh, PA (Robinson Twp.)

We’re seeking a People and Culture Partner to support our rapidly growing Pharmacy Operations team at BlinkRx, including high-volume hourly and call center functions. Reporting to and partnering closely with the Senior HR Business Partner, this role will coach frontline managers, support core HR processes, and help foster a positive, high-performance culture. 

BlinkRx is a fast-paced, high-growth company. To thrive here, you must be comfortable with change, adaptable to shifting priorities, and proactive in solving problems. 

Responsibilities

Employee Relations & Compliance (Hourly Workforce)

• Meet regularly with frontline managers, particularly new and junior leaders, within high-volume hourly and call center environments, to provide coaching and guidance on employee relations, performance management, and day-to-day people issues.
• Review and approve corrective actions and performance improvement plans in collaboration with the Senior HRBP.
• Advise managers on documenting and delivering performance and conduct-related feedback.
• Assist with employee investigations involving, including gathering documentation, summarizing findings, and escalating issues as needed.
• Support responses to unemployment claims and other employment-related legal matters in coordination with the Sr. HRBP and legal team.

Employee Experience & Operational Support

• Partner with the People Operations team and external leave vendor to coordinate FMLA, LOA, and accommodation requests.
• Support new hire onboarding in coordination with People Operations, IT, and Workplace Services.
• Conduct exit interviews for hourly employees and collect and summarize feedback.
• Ensure accurate completion of termination forms, checklists, and supporting documentation.
• Maintain offboarding records and identify potential trends in exit data.
• Collaborate with Workplace Services to plan and coordinate employee engagement events that enhance the employee experience.

People Programs

• Partner with the Talent Programs and Operations teams to support the annual performance review cycle, calibration sessions, and goal-setting processes for hourly teams.
• Help drive change management and communication efforts tied to HR programs, org updates, and new initiatives impacting the Pharmacy Operations team.
• Well versed and familiar with HR metrics and basic data analysis/leveraging data insights to help inform decision-making and proactively identify opportunities for improving performance, engagement, and retention.

Qualifications

• At least 5 years of HR Business Partner or generalist experience, specifically supporting hourly employee populations.
• Prior experience supporting contact centers, fulfillment operations, or other high-volume, metrics-driven hourly workforces is strongly preferred.
• Strong knowledge of employment law, HR policies, and compliance best practices.
• Experience coaching new and junior managers in hourly or call center environments and navigating basic employee relations issues independently.
• Excellent communication, problem solving, and documentation skills.
• Experience in pharmacy or healthcare settings or experience in hyper scaling start ups is preferred. 
• Experience operating in a fast-paced, high-growth, and constantly evolving environment.
• Ability to work independently while building strong, trust-based relationships across teams.
• Bachelor’s degree in Human Resources, Business, or a related field.

Open to remote candidates as well as local candidates in New York, Pittsburgh, or St. Louis

The Role: 

The Patient Services Operations team is at the forefront of our mission to deliver affordable, world-class experiences for every customer. As Senior Manager, Knowledge Management (KM) & Communications, you will own the strategy, architecture, and execution of how information is created, maintained, and delivered across Patient Services — at scale. This is not a traditional KM role. We are looking for a forward-thinking leader who treats knowledge infrastructure as a product, with Artificial Intelligence (AI) and automation at its core. You will drive the evolution of how frontline teams access and apply information — moving from static documentation toward intelligent, dynamic knowledge systems that surface the right information at the right moment. In a highly regulated healthcare environment, you will ensure teams are equipped with clear, compliant, and current knowledge while leading internal communications that drive change, alignment, and continuous improvement.

What You'll Do:

Knowledge Management Strategy & AI Innovation

• Define and own the long-term vision for a modern, AI-enabled knowledge management ecosystem across Patient Services
• Lead the evaluation, implementation, and governance of AI-powered knowledge tools — including Large Language Model (LLM)-assisted content generation, intelligent search, and automated content freshness workflows
• Build a knowledge infrastructure that proactively surfaces relevant information to frontline agents in real time, reducing handle time and improving accuracy
• Partner with Product and Technology teams to integrate knowledge systems into agent-facing tools, chatbots, and customer-facing self-service experiences
• Continuously assess the emerging AI/ML landscape for opportunities to improve content creation, retrieval, personalization, and compliance monitoring

Content Development & Editorial Leadership

• Set and uphold a high editorial bar for all knowledge content — Standard Operating Procedures (SOPs), communications, training materials, and compliance documentation — ensuring content is clear, accurate, empathetic, and user-focused
• Lead a team of content developers and knowledge specialists, setting clear goals, coaching for growth, and building a culture of quality and ownership
• Own the full content lifecycle: creation, review, approval, publication, versioning, and retirement
• Develop scalable frameworks and governance models for content consistency across business units and geographies

Internal Communications

• Oversee all internal communications to Patient Services teams, including operational changes, policy updates, product launches, and leadership messaging
• Design communication strategies that drive comprehension, adoption, and alignment at scale across a distributed frontline workforce
• Measure communication effectiveness and iterate based on data and team feedback

Cross-Functional Execution & Program Management

• Lead knowledge and communications workstreams for new client and product launches — from requirements gathering through go-live and post-launch optimization
• Partner closely with Operations, Compliance, Legal, Training, Product, and Technology to ensure knowledge content meets regulatory standards and operational realities
• Define, track, and report on team Key Performance Indicators (KPIs) — content accuracy rates, time-to-publish, agent utilization, self-service deflection, and others — to drive continuous improvement
• Build scalable mechanisms to ensure global consistency and quality as the business grows

A successful applicant will fit the following criteria:

• Bachelor's degree or equivalent experience
• 7+ years of experience in knowledge management, content strategy, or related fields, with at least 3+ years managing and developing people
• Demonstrated experience leading AI or technology-forward initiatives in a knowledge, content, or operations context — including hands-on work with LLM tools, AI-assisted authoring, or intelligent search platforms
• Proven track record owning KM strategy, governance, and content lifecycle for large-scale frontline or customer service operations
• Strong editorial and written communication skills, with experience leading internal communications through complex operational or policy change
• Experience operating in regulated industries (healthcare, pharmacy, insurance, or similar), with a rigorous focus on accuracy and compliance
• Comfort working with data — defining KPIs, analyzing content performance, and translating insights into actionable improvements
• Experience with enterprise KM platforms, CMS tools, or contact center knowledge bases (e.g., Guru, Confluence, Salesforce Knowledge, or similar)
• A builder's mindset: you see knowledge infrastructure as a product, not a filing system, and you're energized by the opportunity to modernize how teams work

Onsite & Hybrid Work Requirements (Mandatory):

• Open to remote candidates as well as local candidates in New York, Pittsburgh, or St. Louis
• Remote candidates: Regular onsite travel is required. During the first 60 days, travel onsite twice per month for four consecutive days (Mon–Thu). After 60 days, travel onsite once per month for four consecutive days (Mon–Thu)
• Local candidates: Hybrid schedule with a minimum of three (3) days per week in office

The Opportunity

The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making.

This is an ideal opportunity for a seasoned WFM Analyst that is highly analytical, detail-oriented, and thrives in a fast-paced environment. The role requires strong problem-solving skills, adaptability, and the ability to make quick, informed decisions that impact both patient experience and operational efficiency.

Responsibilities

• Monitor real-time contact center and pharmacy performance using Assembled, LivePerson, RxOs and Amazon Connect. This includes service levels, queue volumes, and agent adherence.
• Identify and communicate intra-day staffing gaps, risks, and opportunities to operations leadership.
• Execute real-time adjustments such as queue reassignments, break/lunch changes, overtime, or voluntary time off (VTO) to optimize staffing levels.
• Partner closely with Scheduling, Forecasting, and Operations teams to ensure alignment between planned and actual staffing needs.
• Maintain real-time tracking reports and dashboards to provide visibility into performance metrics and operational health.
• Escalate system outages, unexpected volume spikes, or staffing challenges and recommend mitigation strategies.
• Ensure adherence to schedules and communicate adherence concerns to leadership in a timely manner.
• Document real-time processes, playbooks, and best practices for consistent execution.
• Support continuous improvement efforts by identifying trends and recommending process or workflow enhancements.
• Participate in daily and weekly operational reviews to provide insights on performance drivers and variances.

Qualifications

• Experience with WFM tools such as Assembled (preferred) or similar platforms.
• Strong analytical skills with proficiency in Excel/Google Sheets; experience with SQL, Python, or data visualization tools (e.g., Tableau) is a plus.
• Excellent written and verbal communication skills; ability to clearly communicate real-time insights and recommendations to stakeholders.
• Ability to multitask, prioritize, and make quick decisions in a fast-paced, high-pressure environment.
• Detail-oriented, proactive, and highly adaptable with a strong sense of ownership.

Location/ Hours

• On-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Full time position (40hrs/week), hourly, Monday- Friday 1 pm - 9 PM EST and Saturday's 9 AM - 5 PM EST 
• Training is from10 AM -6 PM Monday-Friday (first month)

#blinkindeed

The Role: The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. We compete in an industry where minutes matter, and are looking for an experienced, gritty, hands-on leader to drive conversion, improve patient engagement, and lead a growing team of 70+. You will own team conversion targets, execute against clear performance goals, and partner cross-functionally with Operations, Growth, Marketing, Product, and Data Analytics. This role requires balancing day-to-day execution with building scalable processes for long-term success. If you thrive in ambiguity, enjoy building and optimizing systems, and are passionate about developing high-performing teams, this role is for you.

What you’ll do:

• Execute on team strategy: Support the development and execution of outbound engagement strategies to improve conversion, retention, and patient experience. Translate broader organizational goals into actionable team plans.
• Lead and develop your team: Manage a team of individual contributors and/or team leads. Drive a strong culture of accountability, coaching, and continuous improvement.
• Oversee day-to-day operations: Ensure effective execution of outbound call campaigns, including follow-ups, patient outreach, and support initiatives. Monitor workflows and adjust as needed to meet performance targets.
• Track and improve performance: Analyze call metrics, conversion rates, and customer feedback to identify trends and areas for improvement. Partner with leadership to implement changes and track impact.
• Partner cross-functionally: Collaborate with Operations, Growth, Marketing, Product, and Analytics teams to align on messaging, campaigns, and process improvements. Provide frontline insights to inform decision-making.
• Drive continuous improvement: Identify opportunities to improve scripts, tools, and processes to increase efficiency and effectiveness of outbound efforts.

A successful applicant will fit the following criteria:

• Bachelor’s degree or equivalent experience
• 8+ years of experience in an outbound calling or customer operations environment
• Experience working toward performance targets such as conversion or revenue goals
• Strong coaching and people development skills
• Analytical mindset with the ability to interpret data and drive action
• Excellent communication and collaboration skills
• Experience working cross-functionally and influencing stakeholders
• Healthcare experience is a plus

The Role: Operational Excellence Manager (Pharmacy Operations)

The Operational Excellence Manager (Pharmacy Operations) is part of Blink’s Patient Services Operations team, which leads our mission to make prescriptions more affordable and deliver the best patient experience. Reporting under the Operational Excellence umbrella, this role drives process improvement, standardization, and efficiency across Hub Pharmacy Operations. You’ll partner cross-functionally with Patient Services Operations, Product & Engineering and Data to identify inefficiencies, streamline workflows, and execute initiatives that enhance scalability, quality, and patient impact. The ideal candidate is both a strategic thinker and hands-on executor, skilled at translating operational needs into scalable processes, tools, and data-driven insights.

This will be an on-site position based within our Pittsburgh, PA office.

Responsibilities

• Process Improvement & Operational Design: Drive initiatives that improve pharmacy operational efficiency, quality, and scalability. Identify bottlenecks, redundancies, and automation opportunities. Document end-to-end workflows and partner with Product and Engineering to implement process enhancements into the product platform. 
• Project Execution & Cross-Functional Collaboration: Lead cross-functional initiatives from concept through delivery, ensuring timely execution and alignment with organizational goals. Translate business needs into actionable plans and support the rollout of new workflows, offerings, and features. Build consensus, track progress, and maintain clear communication across teams.
• Analytics & Reporting: Use data to guide decisions and measure the impact of operational initiatives. Develop key performance metrics, analyze trends, and conduct root-cause analysis on performance gaps. Collaborate with the team analyst to build dashboards and share insights that drive continuous improvement.
• Operational Excellence: Foster a culture of operational excellence through standardized documentation, clear metrics, and continuous improvement. Define and demonstrate what “good” looks like, driving adoption of best practices across Pharmacy Operations.

Must-Have Qualifications

• Experience: 5+ years in pharmacy operations, healthcare operations, or process improvement; experience leading cross-functional initiatives in a high-growth or healthcare environment preferred.
• Project Management: Proven ability to plan and execute multiple initiatives from concept to completion, managing timelines, deliverables, and stakeholder alignment.
• Analytical Skills: Strong ability to interpret data, identify trends, and translate insights into actionable process improvements; experience with Google Sheets, SQL, and/or BI tools.
• Process Improvement: Familiarity with Lean, Six Sigma, or other continuous improvement methodologies; skilled at documenting workflows and standardizing processes.
• Technical Fluency: Proficiency with Google Workspace tools (Sheets, Slides, App Script) and comfort with light technical solutioning or automation.
• Communication & Collaboration: Excellent written and verbal communication skills with the ability to influence and align cross-functional teams.
• Adaptability: Thrives in a dynamic, fast-paced environment with shifting priorities; able to balance strategic thinking with hands-on execution.
• Mission-Oriented: Motivated by Blink’s mission to improve medication access and passionate about delivering scalable, data-driven operational solutions.

The Role — Senior Program Manager (Patient Services Operations)

The Patient Services Operations (PSO) team is central to Blink’s ability to deliver affordable medications and a best-in-class patient experience at scale. As the business grows in client complexity, product surface area, and operational volume, disciplined cross-functional execution is increasingly critical. The Program Management function within PSO ensures high-impact initiatives translate into operationally sound, scalable execution. The team drives structured planning, stakeholder alignment, risk management, and governance across client onboarding, product launches, go-to-market initiatives, and scaling efforts. Program Management serves as the connective tissue across Operations, Product, Engineering, Growth, and other internal partners—ensuring strategic priorities are delivered with clarity, accountability, and operational rigor.

The Senior Program Manager, Patient Services Operations will lead complex, cross-functional initiatives end-to-end, serving as the single-threaded owner for operational readiness and execution. This role ensures launches are delivered on time, stakeholders remain aligned, risks are proactively mitigated, and durable operational frameworks are built to support scale. Success in this role requires a seasoned, hands-on execution leader with strong systems thinking—able to create clarity in ambiguity, connect cross-functional interdependencies, anticipate downstream impacts, and drive alignment without authority while embedding repeatable program management standards across PSO and partner teams.

This will be an on-site position based within our Pittsburgh, PA office.

What You’ll Do

Client Onboarding & Launch Leadership

• Serve as the primary PSO lead for end-to-end client onboarding, driving operational readiness and execution in partnership with Growth, Product, Engineering, Operations, corporate, and other technical functions from definition through go-live and stabilization.
• Define scope, timelines, dependencies, project execution plans for streamlined and coordinated delivery.
• Ensure full operational readiness across workflows, product solutions, training, and operational capacity.
• Drive structured post-launch stabilization and transition to steady-state ownership.

Product & Operational Readiness

• Partner with Product and Engineering to prepare PSO for new feature launches and roadmap initiatives.
• Translate product requirements into clear operational action plans.
• Align stakeholders early to close context gaps and minimize downstream risk.
• Drive structured change management to ensure adoption and sustained operational performance.

Program Governance & Execution Discipline

• Build and manage detailed project plans across multiple concurrent workstreams.
• Capture key insights and action items from Ops WBRs (Weekly Business Reviews), and drive coordinated cross-functional follow-through.
• Proactively identify risks and dependencies that could impact delivery or business outcomes.
• Develop executive-ready reporting that provides visibility into progress, tradeoffs, and business impact.
• Partner with leadership to establish and maintain strong governance frameworks (status reporting, risk and issue management, escalation pathways, change control).

Escalation Ownership & Systemic Issue Resolution

• Serve as the central owner for operations-related client/field escalations.
• Conduct root cause analysis and drive durable cross-functional remediation.
• Identify and analyze recurring issues through a systems lens to address root causes, not symptoms, and drive durable cross-functional fixes.

Scaling & Continuous Improvement

• Identify systemic bottlenecks across onboarding and launch workflows, and design cross-functional process improvements that improve cost, speed, reliability, and scalability.
• Standardize and scale launch and delivery best practices to support increasing volume and complexity.
• Identify structural impediments to scale and partner with leadership to prioritize, design, and operationalize solutions.
• Continuously enhance program management frameworks within PSO to improve speed, quality, and predictability of delivery.

Must-Have Qualifications

• Bachelor’s degree or equivalent professional experience.
• Healthcare or pharmacy industry experience strongly preferred.
• 6+ years of experience in program management, project management, operations, product operations, or related roles in fast-paced, high-growth environments.
• Proven track record leading multiple concurrent, complex cross-functional initiatives end-to-end, managing interdependent workstreams, stakeholders, and deliverables (e.g., client onboarding, product launches, operational scaling).
• Hands-on experience working at the intersection of Operations, Product, Engineering, Growth/Sales, Data, and Knowledge Management.
• Technical fluency bridging business and engineering teams to define requirements, shape solutions, and inform roadmaps; comfortable using data and strategic context to guide prioritization and tradeoffs.
• Strong systems-thinking capability with the ability to connect cross-functional inputs, anticipate downstream impacts, and design scalable processes.
• Demonstrated ability to create clarity from ambiguity and drive alignment and execution without direct authority in matrixed organizations.
• Proven experience managing escalations, conducting root cause analysis, and leading structured cross-functional remediation.
• Structured, data-driven problem solver with high operational rigor, clear goal-setting, proactive risk management, and a bias for action.
• Highly organized and adaptable, able to manage shifting priorities without losing execution momentum.
• Excellent stakeholder management and relationship-building skills, with clear and concise written and verbal communication, including executive-level audiences.

Preferred Qualifications

• Experience scaling onboarding or operational frameworks in a live production environment.
• Track record of improving speed, cost, or quality through structured process design.
• Familiarity with lean or continuous improvement methodologies.

*This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally or be willing to relocate.

The Opportunity

The Patient Services Operations team is at the forefront of Blink’s mission to bring affordable prices and deliver the best experience for our patients. As a Supervisor, Pharmacy Operations (Prior Authorization), you will play a critical role in ensuring the day-to-day execution of prior authorization workflows within a fast-growing hub pharmacy environment.

This is a hands-on management role for someone who thrives in fast-paced, high-volume operations and enjoys working closely with front-line teams. You will directly supervise hourly specialists, manage daily production performance, and ensure SLAs, quality standards, and productivity goals are consistently met.

Success in this role requires strong execution, attention to detail, and a commitment to team development. You’ll monitor queue health, coach employees using performance data, address workflow issues in real time, and escalate risks appropriately. You will also support the rollout of new processes and tools, helping your team adapt effectively as the business evolves.

This is an opportunity to build strong foundational leadership skills, develop high-performing teams, and make a direct impact on patient outcomes through operational excellence.

Responsibilities

Executing Daily Production Operations

• Own the success of the end-to-end prior authorization journey in order to provide an exceptional provider experience and meet program SLAs
• Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, across all prior authorization functions
• Perform quality checks and ensure team adherence to established processes and compliance standards
• Address workflow errors or issues as they arise and partner with leadership when escalation is needed
• Step into production during high-volume periods or coverage gaps
• Cultivate a positive and collaborative work environment and culture
• Perform other job duties, as assigned

Direct Team Supervision

• Supervise a team of hourly prior authorization specialists, on-site and virtually in other location(s)
• Set clear daily performance expectations aligned to established productivity and quality targets
• Conduct regular 1:1 meetings focused on performance, development, and engagement
• Provide real-time coaching and feedback based on observed performance and metrics
• Support corrective action processes when expectations are not met
• Assist with hiring, onboarding and training new team members
• Maintain accurate timecard, attendance, and documentation records
• Operate with a tech-forward mindset, leveraging systems, dashboards, and data to drive performance, identify trends, and inform decision-making
• Ensure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as applicable state and federal laws 

Managing Performance Through Data

• Review daily and weekly performance reports to track productivity, SLA attainment, and quality.
• Use data to guide coaching conversations and prioritization decisions.
• Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
• Ensure team metrics are updated and communicated clearly.

Supporting Process & System Changes

• Champion adoption of new technologies, operational changes, tools or policy updates,  ensuring  prior authorization specialists are trained, supported, and aligned during rollouts.
• Provide feedback from the frontline to leadership regarding system challenges or training needs.
• Participate in testing or rollout support for operational changes.

Required Qualifications: 

• Minimum 5 years of management and/or supervisory experience in a fast paced metrics driven environment with accountability to performance KPIs and service-level goals
• Demonstrate quality experience coaching employee performance and partnering with HR to manage employee relations issues
• Strong attention to detail and ability to manage multiple priorities in a fast-paced setting
• Technical aptitude and ability to learn new software
• Capable of working independently with minimal supervision
• Effective interpersonal skills with the ability to coach agents
• Ability to adapt to changing processes, technologies and workloads
• Comfortable managing daily production targets, SLAs, and quality standards
• Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results
• High school diploma or equivalent

Preferred Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or related field
• 5 years experience as an individual contributor in a retail, specialty pharmacy, healthcare, PBM, insurance, or pharmacy/medical claims (experience in revenue cycle, claims adjustment and benefits coordination may qualify)
• Proficient understanding of prior authorization operational standards 
• Strong knowledge of pharmacy regulations and compliance
• Data-driven mindset with experience in analyzing performance metrics and reporting

What success looks like in the role:

• Daily production goals and SLAs are consistently met.
• Team members clearly understand expectations and improve performance over time.
• Attendance, quality, and productivity issues are addressed promptly.
• Workflow disruptions are minimized through proactive daily management.
• The team demonstrates strong process adherence and accountability.

Location/Hours:

Fully onsite role in Robinson Township, PA (Pittsburgh, PA) 

Monday - Friday 8 hours shift between 8am - 9pm EST and Saturday rotation 9am - 5pm EST

 #BlinkPharmacy

Who You Are:

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues, document processes and procedures, and serve end-users with a positive customer experience.

What you'll Do: 

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
• Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
• Provide exceptional end-user support for our MacOS and Windows environment. 
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk moves, setups, and changes for desktop hardware and equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
• Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
• Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
• This role requires being onsite Monday-Friday during business hours.
• Participate in on-call rotation for remote support on Saturdays 9am-5pm ET or 1pm-9pm ET.
• May have to travel occasionally to provide IT support.

What You'll Need:

• 5+ years’ experience delivering end-user IT support services.
• Experience in supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing desktops, laptops, within an enterprise onsite and remote environment.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.
• Experience with Amazon Connect and Zendesk is a plus.
• Experience with IT Asset tracking.
• Experience supporting a large user community of remote users.
• Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
• Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
• A drive to learn as you go in a fast-paced environment.

The Opportunity

Blink Health is seeking a Principal Product Manager to lead strategic development across our internal platforms, partner-facing tools, and third-party integrations. This role is ideal for a product leader who enjoys diving deep into technical problem spaces, driving execution across systems, and making complex processes feel simple and scalable.

You’ll play a key role in shaping the systems that power BlinkRx’s operations, working closely with Engineering, Data, and Operations to deliver foundational tools that scale with the business.

Responsibilities

• Set the product direction by defining the strategy and priorities across a suite of internal and external facing tools and backend services that drive the operations of BlinkRx.
  
  
• Lead the roadmap for external system integrations.
  
  
• Partner with Engineering, Data, Operations, and Legal to scope, build, and ship technical solutions that improve system performance, scalability, and reliability.
  
  
• Design reusable product components, workflows, and APIs that power core business processes and reduce friction for downstream teams.
  
  
• Define success metrics, analyze product performance, and continuously improve tools based on data and user feedback.
  
  
• Identify opportunities in our business processes to automate, optimize, or rebuild for scale.

Qualifications

• 8+ years of product management experience with a focus on platform tools, internal systems, integrations, or enterprise workflows.
  
  
• Previous experience as a software engineer or in a technical implementation role; able to engage deeply with architecture and backend systems strongly preferred.
• Adept at untangling complex, interdependent systems and turning them into scalable, efficient solutions.
  
  
• Strong understanding of APIs, data pipelines, distributed systems, and integration patterns; capable of translating business needs into technical specs.
  
  
• Data driven with a demonstrable history of using data to inform decisions, measure success, and prioritize development.
  
  
• A track record of delivering high-quality outcomes, keeping stakeholders aligned, and pushing through ambiguity with clarity and focus.
  
  
• Excellent communication skills with the ability to clearly articulate product direction, technical challenges, and business value across diverse audiences.
  
  

• Experience in pharmacy technology, supply chain systems, or fulfillment operations is a plus
  
  
• Familiarity with internal tooling, workflow automation, or logistics software preferred

The Opportunity

Blink Health is seeking a Principal Product Manager to lead strategic development across our internal platforms, partner-facing tools, and third-party integrations. This role is ideal for a product leader who enjoys diving deep into technical problem spaces, driving execution across systems, and making complex processes feel simple and scalable.

You’ll play a key role in shaping the systems that power BlinkRx’s operations, working closely with Engineering, Data, and Operations to deliver foundational tools that scale with the business.

Responsibilities

• Set the product direction by defining the strategy and priorities across a suite of internal and external facing tools and backend services that drive the operations of BlinkRx.
  
  
• Lead the roadmap for external system integrations.
  
  
• Partner with Engineering, Data, Operations, and Legal to scope, build, and ship technical solutions that improve system performance, scalability, and reliability.
  
  
• Design reusable product components, workflows, and APIs that power core business processes and reduce friction for downstream teams.
  
  
• Define success metrics, analyze product performance, and continuously improve tools based on data and user feedback.
  
  
• Identify opportunities in our business processes to automate, optimize, or rebuild for scale.

Qualifications

• 8+ years of product management experience with a focus on platform tools, internal systems, integrations, or enterprise workflows.
  
  
• Previous experience as a software engineer or in a technical implementation role; able to engage deeply with architecture and backend systems strongly preferred.
• Adept at untangling complex, interdependent systems and turning them into scalable, efficient solutions.
  
  
• Strong understanding of APIs, data pipelines, distributed systems, and integration patterns; capable of translating business needs into technical specs.
  
  
• Data driven with a demonstrable history of using data to inform decisions, measure success, and prioritize development.
  
  
• A track record of delivering high-quality outcomes, keeping stakeholders aligned, and pushing through ambiguity with clarity and focus.
  
  
• Excellent communication skills with the ability to clearly articulate product direction, technical challenges, and business value across diverse audiences.
  
  

• Experience in pharmacy technology, supply chain systems, or fulfillment operations is a plus
  
  
• Familiarity with internal tooling, workflow automation, or logistics software preferred