The Role

As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Chesterfield, Missouri 

What You’ll Do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

• Patients feel supported, informed, and confident throughout their journey
• Issues are resolved quickly and accurately across multiple channels
• You become a trusted resource for patients and internal teams
• You actively contribute ideas to improve the patient experience
• You grow your skills and take on increasing responsibility over time

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Location & Schedule

• Full-time, hourly role
• On-site : 400 S Woods Mill RD, Chesterfield, MO
• Multiple scheduling options available, including 4-day workweeks
• Shifts scheduled between Monday–Friday, 7 AM – 8 PM CST
• Rotating Saturday shifts (8:00 AM – 4:00 PM CST)
• Schedules may evolve based on business needs

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits

#blinkindeed

Role Overview

We are seeking a highly capable, hands-on Senior Accountant to help support both the operational and statutory accounting functions of our India subsidiary and month-end close processes. This role will play a critical part in ensuring financial accuracy, regulatory compliance, and scalable processes across geographies.

The ideal candidate combines strong technical accounting expertise with a proactive, ownership-driven mindset. They will act as a key finance partner to the India team while collaborating closely with global finance stakeholders to ensure alignment with company-wide standards.

Key Responsibilities

India Statutory & Operational Accounting

• Support day-to-day accounting and finance operations for the India entity, ensuring accuracy, timeliness, and compliance
• Work with a third party to manage statutory compliance, including entity registrations, tax filings, and coordination of statutory audits
• Assist with payroll processing reviews and ensure compliance with local labor and tax regulations
• Maintain strong internal controls across cash management and expense cycles
• Partner with HR and internal teams to support compliant employee onboarding and compensation processes
• Serve as a point of contact for India-based employees

• Perform core accounting activities
• Support the monthly close process, including balance sheet reconciliations and variance analysis
• Coordinate with external accounting partners to ensure accurate and timely financial reporting
• Support annual audit processes, including audit preparation and resolution of inquiries
• Partner with tax advisors on filings, compliance, and transfer pricing matters

Process Improvement & Cross-Functional Collaboration

• Identify and drive process improvements to enhance efficiency, accuracy, and scalability
• Support automation initiatives across accounting workflows
• Collaborate cross-functionally to ensure data integrity and alignment across systems
• Contribute to ad hoc projects and strategic finance initiatives

Qualifications

• Qualified Chartered Accountant
• 4-7 years of accounting or finance experience, with exposure to India statutory requirements
• Background in public accounting (Big 4 preferred) and/or corporate accounting
• Experience working with auditors, tax advisors, and external vendors
• Strong ERP experience (e.g., NetSuite, Oracle, Workday) and advanced Excel skills

Core Competencies

• Strong ownership mindset with ability to operate independently
• High attention to detail with sound accounting judgment
• Ability to balance hands-on execution with process and strategic thinking
• Excellent communication and stakeholder management skills
• Adaptability and comfort operating in a fast-paced, evolving environment

We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required

his is a fully On-site role in Robinson Township, Pittsburgh OR Chesterfield, Missouri 

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets. 
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries 
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes 

Requirements:

• Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours:

• Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM  EST  
• OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST
• Availability for rotating Saturday shifts 9 AM -5 PM EST
• Scheduling flexibility, as your schedule may change over time according to business needs 

Benefits:

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

#blinkindeed

This is a fully onsite role in Chesterfield

Responsibilities:

• Assist in unloading, inspecting, and verifying incoming shipments of medications, supplies, and packaging materials.
• Assists in the preparation of prescription orders, including management of workflow, dispensing, and shipping
• Maintenance of inventory including inventory storage, ordering, rotating and beyond use dating
• Provide patient care to accurately support our programs and triage to a pharmacist when required
• Maintain cleanliness and organization of storage and work areas.
• Prepare and stage outgoing orders for delivery or shipment, ensuring accuracy and completeness.
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively with the management team and pharmacists
• Completes special assignments and other tasks as assigned by supervisor

• High School diploma or GED required
• Active Pharmacy Technician license in the state of Missouri (in good standing and unrestricted), or eligibility to obtain it
• Prior experience as a pharmacy technician, fulfillment center or warehouse is required
• Strong command of the English language
• Strong attention to detail with proven ability to maintain accuracy in a high-volume, fast-paced setting.
• Ability to lift, carry, and move inventory materials (up to 50 lbs) and operate basic warehouse equipment (e.g., pallet jacks, barcode scanners).
• Dependable, self-motivated, and able to work independently as well as part of a collaborative team.
• Proven ability to learn complex new software and technologies

Location/Hours

• Onsite, 400 S Woods Mill Rd, Chesterfield, MO
• Full time, 40 hrs/week, 5 8 hrs shifts
• Available shifts: Monday-Fri (1) rotating 9am-5pm/ 11am-7pm or (2) 11AM-7PM +1 Sat/month
• Scheduling flexibility, as your schedule may change over time according to business needs 

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

The Opportunity

As a Training Coordinator at BlinkRx, you will be the operational backbone of our Learning & Development team, ensuring that every new Blinker has a seamless, well-supported onboarding experience. You will own the logistics, tracking, and coordination that allow our trainers to focus on delivery while you keep everything running smoothly behind the scenes.

This is a high-impact role at the intersection of people operations, healthcare compliance, and learning technology. You will work closely with trainers, department leaders, and cross-functional partners to execute programs that directly shape how new hires experience BlinkRx from day one. This role reports into Manager, Training Design and Delivery. If you thrive in fast-paced environments, love systems and details, and care about people — this role is for you.

This will be a hybrid position (2 days WFH) based within our Pittsburgh, PA or Chesterfield, MO office.

Key Responsibilities

New Hire Onboarding Preparation

• Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
• Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
• Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines

Training Administration & Compliance Tracking

• Approve new hire timecards and track daily attendance throughout training programs
• Monitor and report on compliance training completion, both internally and for pharma partners
• Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
• Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
• Manage nesting and live production call type assignments via Amazon Connect

Post-Class & Reporting

• Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
• Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
• Compile and prepare eNPS and survey results for monthly team review
• Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
• Track and report on training completion as needed

LMS & Technology Support

• Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
• Support implementation and ongoing maintenance of learning technologies and virtual training tools
• Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)

Cross-Functional Collaboration & Continuous Improvement

• Partner with department leaders to support training needs and program rollouts
• Assist with Monthly Business Review preparation by organizing documentation for review
• Collect and analyze participant feedback; recommend process improvements to enhance program quality
• Provide general administrative support to the Training Design & Delivery team

The Ideal Candidate

Successful Blinkers are:

• Innovative: They have a track record of introducing creative solutions to complex challenges.
• Self-Driven: They take ownership, delivering consistent results with minimal oversight and tackle challenges with energy and resilience.
• Mission Driven: The patient is at the heart of everything we do at BlinkRx and our mission drives every Blinker’s work and behavior.
• Creative and Analytical Problem Solvers: They don’t stop at surface-level fixes. They pay attention to details, utilize data, experience, and intellect to solve problems, and investigate root causes to prevent issues from recurring.
• Curious and Adaptable: They thrive in a fast-changing environment. They are eager to learn, open to feedback, and comfortable shifting gears.
• Tech-Confident and Resourceful: They know how to navigate modern tools and systems, use them efficiently and accurately, and are always learning how to use new tools to amplify their impact.
• Selfless Collaborators: They collaborate generously and transparently. They seek out feedback, uplift teammates, and know that achieving the best patient outcomes is a team sport.

Qualifications & Experience

• Bachelor’s degree in Administration, Education, Learning & Development, Human Resources, or a related field (or equivalent work experience)
• 2–5 years of experience in training coordination, administrative support, or staff development
• Hands-on experience with LMS platforms (Absorb or similar); comfort troubleshooting user-facing LMS issues
• Familiarity with healthcare compliance and regulatory standards (e.g., HIPAA) or other highly regulated industry
• Strong proficiency with communication and collaboration tools including Slack and Google Suite
• Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent priorities in a fast-paced environment
• Clear written and verbal communication skills; able to coordinate across teams and levels with professionalism
• Detail-oriented

#BlinkPharmacy

The Opportunity

As a Training Coordinator at BlinkRx, you will be the operational backbone of our Learning & Development team, ensuring that every new Blinker has a seamless, well-supported onboarding experience. You will own the logistics, tracking, and coordination that allow our trainers to focus on delivery while you keep everything running smoothly behind the scenes.

This is a high-impact role at the intersection of people operations, healthcare compliance, and learning technology. You will work closely with trainers, department leaders, and cross-functional partners to execute programs that directly shape how new hires experience BlinkRx from day one. This role reports into Manager, Training Design and Delivery. If you thrive in fast-paced environments, love systems and details, and care about people — this role is for you.

This will be a hybrid position (2 days WFH) based within our Pittsburgh, PA or Chesterfield, MO office.

Key Responsibilities

New Hire Onboarding Preparation

• Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
• Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
• Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines

Training Administration & Compliance Tracking

• Approve new hire timecards and track daily attendance throughout training programs
• Monitor and report on compliance training completion, both internally and for pharma partners
• Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
• Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
• Manage nesting and live production call type assignments via Amazon Connect

Post-Class & Reporting

• Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
• Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
• Compile and prepare eNPS and survey results for monthly team review
• Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
• Track and report on training completion as needed

LMS & Technology Support

• Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
• Support implementation and ongoing maintenance of learning technologies and virtual training tools
• Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)

Cross-Functional Collaboration & Continuous Improvement

• Partner with department leaders to support training needs and program rollouts
• Assist with Monthly Business Review preparation by organizing documentation for review
• Collect and analyze participant feedback; recommend process improvements to enhance program quality
• Provide general administrative support to the Training Design & Delivery team

The Ideal Candidate

Successful Blinkers are:

• Innovative: They have a track record of introducing creative solutions to complex challenges.
• Self-Driven: They take ownership, delivering consistent results with minimal oversight and tackle challenges with energy and resilience.
• Mission Driven: The patient is at the heart of everything we do at BlinkRx and our mission drives every Blinker’s work and behavior.
• Creative and Analytical Problem Solvers: They don’t stop at surface-level fixes. They pay attention to details, utilize data, experience, and intellect to solve problems, and investigate root causes to prevent issues from recurring.
• Curious and Adaptable: They thrive in a fast-changing environment. They are eager to learn, open to feedback, and comfortable shifting gears.
• Tech-Confident and Resourceful: They know how to navigate modern tools and systems, use them efficiently and accurately, and are always learning how to use new tools to amplify their impact.
• Selfless Collaborators: They collaborate generously and transparently. They seek out feedback, uplift teammates, and know that achieving the best patient outcomes is a team sport.

Qualifications & Experience

• Bachelor’s degree in Administration, Education, Learning & Development, Human Resources, or a related field (or equivalent work experience)
• 2–5 years of experience in training coordination, administrative support, or staff development
• Hands-on experience with LMS platforms (Absorb or similar); comfort troubleshooting user-facing LMS issues
• Familiarity with healthcare compliance and regulatory standards (e.g., HIPAA) or other highly regulated industry
• Strong proficiency with communication and collaboration tools including Slack and Google Suite
• Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent priorities in a fast-paced environment
• Clear written and verbal communication skills; able to coordinate across teams and levels with professionalism
• Detail-oriented

#BlinkPharmacy

Program Overview:

Our Pharmacy Operations Associate Program is a structured, full-time, rotational program designed for individuals interested in launching a career in healthcare and pharmacy services. Over the course of the program, you will rotate through key operational areas within BlinkRx’s closed-door pharmacy operations. In each rotation you will learn critical business functions and skill sets while getting hands-on experience, mentorship, and the opportunity to contribute meaningfully to our mission.

Upon successful completion of the program, you will be placed in a full-time role within the department that best matches your skills, interests, and organizational needs.

Program Qualifications:

• High school diploma or GED equivalent. Associate or Bachelor degree is a plus
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Patient-centric mindset characterized by a natural inclination for empathy, patience, and a strong desire to help others
• Basic computer skills- proficient in using computer for day-to-day tasks like navigating browsers, entering data accurately, and working on multiple tabs
• Ability to learn and adapt to new technologies

Key Responsibilities:

• Enter and validate pharmacy-related data with accuracy and attention to detail
• Collaborate with internal teams to resolve data entry issues and support prescription fulfillment
• Engage with patients, providers, and insurers via phone and messaging to complete prescription processing steps
• Learn and utilize BlinkRx’s proprietary tools and technologies
• Maintain patient privacy and adhere to security protocols
• Complete assigned learning modules, performance evaluations, and project milestones

Rotational Areas May Include:

• Prior Authorization Support: Complete and submit prior authorization forms
• Provider/Patient/Insurer Communications: Conduct outbound calls with patients, providers, and insurers to resolve routine and new issues with patients, doctors and insurers

Location/Hours During Training

• Full time, On-site role in Robinson Township (Pittsburgh)
• 10 am - 6 pm EST Mon - Fri, 7 to 10 weeks (mandatory training)

Location/Hours Post Training

• Full time, On-site  role in Robinson Township (Pittsburgh )
• Shifts: Variable 8 hour shifts with start times between 7:30 am and 1:00 pm EST
• Need to be open to rotating Saturday shifts

Program Start Month : April 27

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Free Shuttle service
• Pre-tax transit benefits and free onsite parking

We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required

his is a fully On-site role in Robinson Township, Pittsburgh OR Chesterfield, Missouri 

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets. 
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries 
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes 

Requirements:

• Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours:

• Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM  EST  
• OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST
• Availability for rotating Saturday shifts 9 AM -5 PM EST
• Scheduling flexibility, as your schedule may change over time according to business needs 

Benefits:

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

#blinkindeed

Responsibilities:

• Data entry of electronic, faxed, and verbal prescriptions as per Blink protocols
• Handle provider/physician communications including, but not limited to voicemails, outbound and inbound calls
• Resolve open issues submitted by a variety of departments, including pharmacists, other technicians, and Incident Coordinator team
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Other duties as assigned in Pharmacy Technician role

Requirements:

• Minimum 6 months prior Pharmacy Technician, or similar industry experience required
• PTCB or NHA certification required prior to joining 
• Professional phone presence in a support/service capacity
• Attention to detail with a high degree of accuracy
• Strong technical aptitude and ability to learn complex new software 
• Competent in basic pharmacy calculations

Your Schedule This is a full-time, onsite role with evening availability required. We have three shift options:

• 12 PM – 8 PM EST, Monday – Friday
• 1 PM – 9 PM EST, Monday – Friday
• Rotating 40-hour schedule between 8 AM – 9 PM EST, Monday – Friday

Saturday shifts rotate among the team (9 AM – 5 PM EST)  you'll always know your schedule in advance.

Location: 5 Penn Center West, Suite 200, Pittsburgh, PA 15276

Perks:

• Paid Time Off - Vacation and Sick Time
• Free Shuttle service
• Health Benefits, 401K
• Holiday pay
• Overtime eligible (if available)
• Casual dress code

 #BlinkPharmacy

This is a fully On-site role in Robinson Township, Pittsburgh 

Responsibilities:

• Process pharmacy claims accurately and timely to meet client expectations
• Triage rejected pharmacy insurance claims to ascertain patient pharmacy benefits coverage
• Maintain compliance with patient assistance program guidelines 
• Document all information and data discovery according to operating procedures
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• One year of Pharmacy Experience, having resolved third party claims
• Healthcare  industry experience with claims background
• Strong verbal and written communication skills
• Attention to detail and a strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours

• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• 40 hrs/week, rotating shifts 8 AM- 9 PM OR fixed shifts of 12 PM- 8 PM OR 1 PM- 9 PM
• Mandatory Training first 6 -8 weeks from10 AM- 6 PM
• Availability for rotating Saturday shifts 9 AM- 5 PM (once a month)
• Scheduling flexibility, as your schedule may change over time according to business needs 

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily snack stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free Shuttle service

 #BlinkPharmacy

This is a full-time, onsite position based in Boise, ID

Responsibilities:

• Process pharmacy claims accurately and timely to meet client expectations
• Triage rejected pharmacy insurance claims to ascertain patient pharmacy benefits coverage
• Maintain compliance with patient assistance program guidelines 
• Document all information and data discovery according to operating procedures
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• One year of Pharmacy Experience, having resolved third party claims
• Healthcare  industry experience with claims background
• Strong verbal and written communication skills
• Attention to detail and a strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software
• Must hold an active Pharmacy Technician license OR Pharmacy Technician in Training License in the state of Idaho, registered with the Idaho Board of Pharmacy

Location/Hours

• Hours/Location:
  • Shift: 3 available Shift Options
    • Rotating shifts, 40 hours/week between 8 AM - 7 PM MST, Monday - Friday OR
    • 10 AM - 6 PM MST, Monday - Friday (Fixed Shift) OR
    • 11 AM - 7 PM MST, Monday - Friday (Fixed Shift)
    • All shifts require 1 Saturday shift, every 4 weeks of 7 AM - 3 PM MST
  • Mandatory Training first 6 - 8 weeks from 8 AM- 4 PM MST
• Onsite full time position located at 12639 W Explorer Dr #100, Boise, ID 83713

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily snack stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

 #BlinkPharmacy

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

We’re looking for motivated, detail-oriented individuals to join our Pharmacy Operations team as a Pharmacy Prior Authorization Trainee. This is an exciting opportunity to begin a career in healthcare and gain hands-on training in Prior Authorization (PA) processes, insurance navigation, and pharmacy operations.

No prior authorization experience is required- we will train you.

This is a fully On-site role in Robinson Township, Pittsburgh

What you’ll do:  

• Learn the fundamentals of prior authorization processes and pharmacy workflows
• Assist in initiating prior authorization requests under guidance
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Follow up on authorization status updates
• Escalate complex or clinical cases to experienced team members
• Develop knowledge of pharmacy benefits, insurance terminology, and compliance standards
• Maintain confidentiality of patient and proprietary information
• As you grow in the role, you’ll take on increased ownership and develop into a fully skilled Prior Authorization agent. Work to resolve common data entry issues with internal stakeholders
• Strive to meet and exceed structured performance targets. 
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes 

What makes you a great fit: 

• Strong interest in building a career in healthcare or pharmacy operations
• Customer service, call center, retail, or administrative experience preferred
• Excellent verbal and written communication skills
• Strong attention to detail and ability to follow structured processes
• Comfortable learning new systems and working across multiple tools
• Problem-solving mindset with a willingness to ask questions
• Ability to work collaboratively in a fast-paced team environment
• Passion for helping patients access the medications they need

Requirements

• Desire to work in a customer/patient-centric role
• High school diploma or GED required
• Strong technical aptitude and ability to learn complex new software
• Customer service experience preferred
• Strong verbal and written communication skills
• A passion for providing top-notch patient care

Hours/Location:

• • Shift: 40hours/week  
    
    • Weekly rotating schedules: 12 PM -8 PM EST and 1 PM -9 PM EST shifts
  • Fully Onsite in Pittsburgh, PA (Robinson Township) 

Benefits:

• Health Benefits, 401K
• Holiday pay
• Overtime eligible
• Casual dress code
• Free Snacks
• Free Shuttle service

#BlinkPharmacy

We are looking for you to join our Prior Authorization team to raise the bar on our customer service we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans. 

This is a fully on-site located in Robinson Township, PA (Pittsburgh)

Responsibilities:

• Assist in the initiation of new prior authorization requests to providers
• Identify the correct prior authorization form required for the patient’s insurance provider 
• Coordinate with prescribers and medical offices to ensure applicable information is translated onto prior authorization forms
• Follow up with medical offices to check the status of prior authorization requests
• Assist with communicating the status of prior authorizations to both patients and providers
• Coordinate with medical offices to handle Appeals
• Respond to internal questions from other departments related to prior authorization requests

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, attention to detail, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Must be flexible to work shifts ranging from 8am - 8pm. 
• Full time position, on-site in our Robinson location

Preferred Qualifications:

• 1+ year(s) working with prior authorizations or insurance verification in a pharmacy
• Knowledge of pharmacy benefits and pharmacy claims

Hours/Location:

• Shift: 40hours/week  
  
  • Weekly rotating schedules: 12 PM -8 PM EST and 1 PM -9 PM EST shifts
• Fully Onsite in Pittsburgh, PA (Robinson Township) 

Perks:

• Health Benefits, 401K
• Holiday pay
• Overtime eligible
• Casual dress code
• Free Snacks
• Free Shuttle service

 #BlinkPharmacy

We are looking for you to join our Prior Authorization team to raise the bar on our customer service we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans. 

Responsibilities:

• Assist in the initiation of new prior authorization requests to providers
• Identify the correct prior authorization form required for the patient’s insurance provider 
• Coordinate with prescribers and medical offices to ensure applicable information is translated onto prior authorization forms
• Follow up with medical offices to check the status of prior authorization requests
• Assist with communicating the status of prior authorizations to both patients and providers
• Coordinate with medical offices to handle Appeals
• Respond to internal questions from other departments related to prior authorization requests

• Requirements:

  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service or inbound call center experience required
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, attention to detail, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Must be flexible to work shifts ranging from 8am - 8pm. 
  • Full time position, on-site in Boise
  • Must hold an active Pharmacy Technician license OR Pharmacy Technician in Training License in the state of Idaho, registered with the Idaho Board of Pharmacy

Preferred Qualifications:

• 1+ year(s) working with prior authorizations or insurance verification in a pharmacy
• Knowledge of pharmacy benefits and pharmacy claims

Hours/Location:

• Shift: 40hours/week  
  
  • Weekly rotating schedules: 10:00 AM – 6:00 PM MST and 11:00 AM – 7:00 PM MST shifts

• Onsite full time position in Boise 

Perks:

• Health Benefits, 401 K
• Holiday pay
• Overtime eligible
• Casual dress code
• Free Snacks

The Role

As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Robinson Township, Pittsburgh

What You’ll Do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

• Patients feel supported, informed, and confident throughout their journey
• Issues are resolved quickly and accurately across multiple channels
• You become a trusted resource for patients and internal teams
• You actively contribute ideas to improve the patient experience
• You grow your skills and take on increasing responsibility over time

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Location & Schedule

• Full-time, hourly role
• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Multiple scheduling options available, including 4-day workweeks
• Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST
• Rotating Saturday shifts (9:00 AM – 5:00 PM EST)
• Schedules may evolve based on business needs

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits

#blinkindeed

Responsibilities

• Evaluate and mature the organization’s disaster recovery posture, including recovery objectives (RTO/RPO), dependency mapping, and failure domain analysis across applications, data, and infrastructure.
  
  
• Define, document, and establish disaster recovery standards and best practices across cloud infrastructure, platforms, and application architectures.
  
  
• Partner with SRE, platform, security, and product engineering teams to design and implement resilient, fault-tolerant systems, progressing from backup-based recovery to multi-region and active-active architectures.
  
  
• Lead the disaster recovery roadmap, balancing technical feasibility, cost, risk, and business priorities.
  
  
• Design and recommend reference architectures for disaster recovery patterns, including pilot-light, warm standby, hot standby, and active-active.
  
  
• Drive adoption of active-active disaster recovery for critical systems, including traffic management, data replication, consistency models, and automated failover.
  
  
• Define and operationalize testing strategies for DR, including game days, chaos testing, and regular recovery exercises.
  
  
• Establish clear documentation, runbooks, and escalation paths to ensure recoverability is well understood and not dependent on individuals.
  
  
• Evaluate and recommend platform upgrades, cloud services, and tooling that improve resilience, recovery speed, and reliability.
  
  
• Serve as a technical authority and advisor on disaster recovery and resilience for leadership and engineering teams.
  
  
• Provide architectural guidance, design reviews, and mentorship to engineers implementing DR-related changes.
  
  
• Partner with security and compliance teams to ensure DR strategies meet regulatory, audit, and data protection requirements.
  
  

Desired Experience

• Bachelor’s or Master’s degree in Computer Science or equivalent practical experience.
  
  
• 8+ years of experience in cloud infrastructure, platform engineering, SRE, or reliability-focused architecture roles.
  
  

Disaster Recovery & Resilience

• Deep understanding of disaster recovery concepts including RTO/RPO, blast radius reduction, failure domains, and dependency isolation.
  
  
• Proven experience designing and implementing multi-region and multi-availability zone architectures.
  
  
• Hands-on experience moving systems toward active-active or highly available architectures.
  
  
• Strong grasp of data replication strategies, consistency tradeoffs, and recovery patterns for databases and stateful systems.
  
  

Cloud & Platform Engineering

• Extensive experience with major cloud providers (AWS preferred, GCP/Azure acceptable).
  
  
• Strong understanding of managed cloud services and their DR characteristics and limitations.
  
  
• Experience with Kubernetes-based platforms, including regional failover, workload portability, and cluster recovery strategies.
  
  
• Familiarity with global traffic management, DNS, load balancing, and service mesh patterns.
  
  

Automation & Infrastructure as Code

• Experience designing and maintaining Infrastructure as Code using tools such as Terraform, Pulumi, CloudFormation, or Ansible.
  
  
• Strong focus on automation for recovery workflows, failover testing, and environment provisioning.
  
  
• Ability to eliminate manual recovery steps and reduce time-to-recovery through software.
  
  

Operational Excellence

• Experience defining and running DR tests, game days, and failure simulations.
  
  
• Comfortable working across organizational boundaries to influence priorities and standards.
  
  
• Strong documentation and communication skills, with the ability to translate complex technical risk into business impact.

Strong preference for candidates in Eastern Time Zone.

Responsibilities:

• Active involvement in the monthly close process, owning the preparation of journal entries, account reconciliations, and workpapers.
• Focus areas include, but are not limited to, Revenue, Accounts Receivable, Customer on Account, and Security Deposits.
• Identify opportunities to automate, streamline, and improve the accuracy and timeliness of monthly close; use ERP system effectively, with a keen eye on improving processes.
• Conduct fluctuation and variance analysis and provide insightful explanations to help facilitate accurate monthly financial results.
• Work closely with cross-functional teams to ensure the completeness and accuracy of data used for accounting purposes.
• Assist with annual audits and tax compliance data preparation.
• Document internal controls and current processes to ensure repeatability.
• Actively participate in process improvement efforts and drive automation and utilization of AI for routine processes within the Accounting Team.
• Perform strategic initiatives and projects to support the growth and scalability of the company and assist with other accounting initiatives and ad hoc projects as needed.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field.
• CPA designation (or working towards a CPA) strongly preferred.
• Minimum of 3 years of related accounting experience working in an accounting function; prior public accounting experience preferred.
• Big 4 experience in audit or tax and industry experience strongly preferred.
• Strong understanding of GAAP accounting principles, financial analysis, and reporting.
• Advanced Excel skills with experience manipulating large datasets using features such as XLOOKUP, PivotTables, and Dynamic Arrays, Preferred Power Query.
• Experience with enterprise software (e.g., NetSuite, Oracle, Workday) preferred.
• Ability to maintain a high level of accuracy in performing all essential duties and strong attention to detail.
• Positive, driven, and accurate self-starter who enjoys working in a dynamic environment.
• Excellent communication and organizational skills, including time management and prioritization abilities to meet tight deadlines and work under pressure.
• Flexible and proactive, willing to jump in wherever needed.

The Role: Strategic Operations Manager, Operational Excellence

The Provider Operations team is responsible for enabling high-quality, efficient provider engagement and driving performance across the Provider Growth team. This role sits within our Operational Excellence function and is responsible for defining, owning, and scaling the systems, workflows, and operating model that power Provider Operations.

This is a highly strategic and analytical role focused on end-to-end process design, cross-functional alignment, and long-term scalability. You will partner closely with Sales, RevOps, Product, and Marketing to define “what good looks like” and ensure Provider Operations can operate efficiently at scale.

You’ll spend approximately 50% of your time leading and executing critical initiatives, and 50% helping to define strategy, frameworks, and performance standards to drive measurable improvements across the organization leveraging data.

Responsibilities

• Operating Model + Workflows: Support the end-to-end design and evolution of Provider Operations workflows. Define and standardize how work gets done across the Provider Growth organization.
• Strategic Planning & Initiative Leadership: Define and lead high-impact, cross-functional initiatives. Set direction, align stakeholders, and ensure scalable implementation.
• Cross-Functional Alignment: Partner cross-functional to translate operational needs into scalable system and tooling improvements. Act as the bridge between frontline workflows and technical solutions.
• Operational Excellence: Drive a culture of operational excellence by standardizing processes, documentation, and best practices across Provider Operations.
• Problem Solving: Identify systemic inefficiencies and design solutions across people, process, and technology to improve scalability, consistency, and provider experience.

Must-Have Qualifications

• Experience: 4+ years of proven experience using analytics to solve complex business or operational problems across multiple teams, ideally in a high-growth, fast-paced environment; Bachelor’s degree in Business, Operations Management, or a quantitative field.
• Problem Solving: Exceptional problem-solving skills with a track record of delivering high-impact results. Ability to approach ambiguous challenges with structured thinking and creativity.
• Strategic Thinking: Ability to define and drive long-term strategy while balancing immediate operational needs.
• Technical Proficiency: Proficiency in data analysis tools (Google Sheets, SQL, BI tools), with the ability to interpret data and translate insights into system-level improvements.
• Collaborative Mindset: Strong experience gathering requirements and partnering with cross-functional stakeholders. Ability to influence and align teams across technical and non-technical functions.
• Communication Skills: Ability to clearly articulate strategy, frameworks, and recommendations to both technical and non-technical audiences.
• Project Management: Proven ability to lead large-scale, cross-functional initiatives from concept through implementation.
• Adaptability/Resiliency: Thrives in ambiguity and can operate effectively in a fast-paced, evolving environment.

We are seeking an ambitious, proactive, curious, and highly organized Administrative Assistant to support one of our Senior Executive Assistants.

This position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. The right candidate will be capable of prioritizing and managing multiple projects in a dynamic, ever-changing environment, and is a natural self-starter with strong administrative and project related skills.

This role is based within our Kirkland, WA office and would require being onsite 4 days per week.

Responsibilities:

• Support calendar management by helping to schedule and coordinate meetings, flagging conflicts and escalating as needed to the Senior EA.
• Anticipate executive needs and proactively identify opportunities to streamline processes and improve team efficiency
• Own end-to-end project execution for key initiatives (hiring, off-sites, onboarding) with minimal oversight, escalating strategically when needed.
• Set up internal and external meetings, including sending invites, reserving conference rooms, and preparing basic agendas.
• Help take notes and track action items during meetings to document decisions and next steps.
• Assist with domestic and international travel arrangements under the guidance of the Senior EA.
• Create and submit expense reports on behalf of the team.
• Help identify and implement process improvements across administrative functions, demonstrating initiative in a rapidly evolving environment.
• Represent the executive team with poise and professionalism in interactions with internal teams, candidates, and external vendors.

Qualifications:

• Bachelor's degree preferred but not required.
• 3+ years of administrative or executive support experience; experience in a fast-paced, high-pressure tech or startup environment is a plus.
• Demonstrated ability to work independently, and within ambiguity. 
• Familiarity with Google Suite (Calendar, Docs, Sheets, Gmail).
• Clear written and verbal communication skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to navigate cross-functional relationships at all levels of the organization.

Senior Software Engineer

The Opportunity:

BlinkRx is opening its first Bay Area engineering office, and we are building the founding team now. This is not a lateral move into an established org. This is a chance to be one of the engineers who was there at the beginning, setting technical standards, shaping how AI gets embedded into an engineering culture from day one, and writing code that ships to production fast and reaches real patients immediately.

We are looking for Full Stack Engineers who build with AI as a way of working, not as a feature. Engineers who experiment relentlessly, integrate it into everything they touch, and are done waiting for permission to do their best work. The founding team sets the culture and the trajectory. That opportunity does not come around often, and it is rarer still when the company is already proven at scale.

Responsibilities:

• Lead architecture and execution for complex features or systems across multiple teams or domains, with an emphasis on AI-integrated solutions. 
• Design and evolve backend and frontend architecture for scalable, high-performance systems. 
• Write clean, efficient, and maintainable code and lead code reviews that raise the bar for the entire team. 
• Actively integrate AI tooling into your development workflow and help establish that standard across the engineering organization. 
• Investigate and resolve complex performance and reliability issues end-to-end. 
• Drive the release of new features with testing, documentation, and monitoring from day one. 
• Partner cross-functionally with product, design, data, and operations to shape roadmaps and accelerate impact. 
• Rapidly prototype, test, and iterate with a learning mindset and a bias for action. 
• Communicate complex technical topics clearly to technical and non-technical audiences alike.

Qualifications:

• 5+ years of software engineering experience with increasing scope and impact. 
• Proven experience owning significant systems or product areas from design through launch. 
• Strong expertise in at least one modern language such as Python, JavaScript, or Go. 
• Active, hands-on use of AI tools as a core part of your engineering workflow. 
• Experience in distributed systems, API design, and performance optimization. 
• Excellent communication and collaboration skills. 
• Bachelor's degree in Computer Science or equivalent experience.

People and Culture Partner, Pharmacy Operations

Full-time role in Pittsburgh, PA (Robinson Twp.)

We’re seeking a People and Culture Partner to support our rapidly growing Pharmacy Operations team at BlinkRx, including high-volume hourly and call center functions. Reporting to and partnering closely with the Senior HR Business Partner, this role will coach frontline managers, support core HR processes, and help foster a positive, high-performance culture. 

BlinkRx is a fast-paced, high-growth company. To thrive here, you must be comfortable with change, adaptable to shifting priorities, and proactive in solving problems. 

Responsibilities

Employee Relations & Compliance (Hourly Workforce)

• Meet regularly with frontline managers, particularly new and junior leaders, within high-volume hourly and call center environments, to provide coaching and guidance on employee relations, performance management, and day-to-day people issues.
• Review and approve corrective actions and performance improvement plans in collaboration with the Senior HRBP.
• Advise managers on documenting and delivering performance and conduct-related feedback.
• Assist with employee investigations involving, including gathering documentation, summarizing findings, and escalating issues as needed.
• Support responses to unemployment claims and other employment-related legal matters in coordination with the Sr. HRBP and legal team.

Employee Experience & Operational Support

• Partner with the People Operations team and external leave vendor to coordinate FMLA, LOA, and accommodation requests.
• Support new hire onboarding in coordination with People Operations, IT, and Workplace Services.
• Conduct exit interviews for hourly employees and collect and summarize feedback.
• Ensure accurate completion of termination forms, checklists, and supporting documentation.
• Maintain offboarding records and identify potential trends in exit data.
• Collaborate with Workplace Services to plan and coordinate employee engagement events that enhance the employee experience.

People Programs

• Partner with the Talent Programs and Operations teams to support the annual performance review cycle, calibration sessions, and goal-setting processes for hourly teams.
• Help drive change management and communication efforts tied to HR programs, org updates, and new initiatives impacting the Pharmacy Operations team.
• Well versed and familiar with HR metrics and basic data analysis/leveraging data insights to help inform decision-making and proactively identify opportunities for improving performance, engagement, and retention.

Qualifications

• At least 5 years of HR Business Partner or generalist experience, specifically supporting hourly employee populations.
• Prior experience supporting contact centers, fulfillment operations, or other high-volume, metrics-driven hourly workforces is strongly preferred.
• Strong knowledge of employment law, HR policies, and compliance best practices.
• Experience coaching new and junior managers in hourly or call center environments and navigating basic employee relations issues independently.
• Excellent communication, problem solving, and documentation skills.
• Experience in pharmacy or healthcare settings or experience in hyper scaling start ups is preferred. 
• Experience operating in a fast-paced, high-growth, and constantly evolving environment.
• Ability to work independently while building strong, trust-based relationships across teams.
• Bachelor’s degree in Human Resources, Business, or a related field.

Job Overview

We are seeking a detail-oriented and proactive Senior Security Analyst - GRC (Governance, Risk, and Compliance) to join our Information Security team. The Security Analyst will play a pivotal role in ensuring the organization’s adherence to regulatory requirements, identifying and mitigating risks, and enhancing governance processes. This position will collaborate with cross-functional teams to maintain a strong security posture and align our operations with industry standards.

Key Responsibilities

• Develop and maintain information security policies, standards, and procedures in line with industry best practices and frameworks.
• Monitor compliance with policies and procedures across departments and provide recommendations for improvement.
• Collaborate with internal stakeholders to support security awareness and training programs.
• Assist in conducting risk assessments and evaluating the effectiveness of existing controls.

• Document, and track risks, including mitigation plans and residual risks.
• Coordinate with stakeholders to ensure timely remediation of identified risks.
• Monitor compliance with applicable laws, regulations, and standards such as HIPAA, PCI DSS.

• Assist with internal and external audits by preparing documentation, evidence, and responses.
• Assist with third party security penetration tests.
• Stay informed about emerging compliance requirements and ensure the organization adapts accordingly.
• Assist in maintaining and enhancing GRC tools and platforms.

• Prepare regular reports and dashboards for leadership on governance, risk, and compliance status.
• Monitor and triage security alerts. 
• Participate in incident response and business continuity planning efforts as needed.
• Work with Enterprise Security, Application Security, and Cloud Security team members
• Maintain the security center of excellence. 

Required Qualifications

• Bachelor’s degree in Information Security, Cybersecurity, Computer Science, Business Administration, or a related field.
• 8+ years of experience in GRC, risk management, compliance, or a related role.
• Familiarity with GRC frameworks such as ISO 27001, NIST CSF, SOC 2, or COBIT.
• Understanding of regulatory requirements like HIPAA and PCI DSS.
• Proficiency in GRC tools and platforms.
• Strong analytical, organizational, and communication skills.

We are seeking an experienced, proactive, energetic, and highly organized Senior Executive Assistant to support a critical member of our c-suite. This person will be responsible for providing comprehensive support to this executive within our New York City (Flatiron) office.

This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. The right candidate will be capable of prioritizing and managing multiple projects in a dynamic, ever-changing environment, and is a natural self-starter with strong administrative and project related skills.

This role would require being onsite 4 days per week.

What you’ll do:

• Provide sophisticated calendar management. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Serve in a strategic  "gateway" role ensuring efficient and impactful use of the executive’s time. 
• Provide a bridge for smooth communication between the executive and business teams
• Work collaboratively with other Executive Assistants and the Talent Acquisition team to maintain a smooth hiring process (setting up interviews, aligning meetings, etc).
• Manage team 1:1s with direct reports.
• Set up internal and external meetings.
• Help set and track agendas for meetings, take notes and/or action items to document decisions made in meetings.
• Manage domestic and international travel arrangements ensuring tight schedules and well articulated agendas.
• Create/submit expense reports on behalf of the executive team.
• Arrange and execute team building activities, offsites, and social events (remote and in-office).
• Help with onboarding for new senior leadership and their direct reports.

Qualifications:

• Bachelor's degree is required.
• 6+ years of past Executive Assistant experience is required. Preference for a fast-paced, tech startup environment managing a c-suite level executive.
• Extensive experience with project management, project planning, and task tracking.
• Strong Google Suite skills are preferred
• Expert level written and verbal communication skills.
• Strong problem-solving skills.
• Strong organizational skills with the ability to stay on top of and complete multiple tasks in a timely manner.

The Role: The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. We compete in an industry where minutes matter, and are looking for an experienced, gritty, hands-on leader to drive conversion, improve patient engagement, and lead a growing team of 70+. You will own team conversion targets, execute against clear performance goals, and partner cross-functionally with Operations, Growth, Marketing, Product, and Data Analytics. This role requires balancing day-to-day execution with building scalable processes for long-term success. If you thrive in ambiguity, enjoy building and optimizing systems, and are passionate about developing high-performing teams, this role is for you.

What you’ll do:

• Execute on team strategy: Support the development and execution of outbound engagement strategies to improve conversion, retention, and patient experience. Translate broader organizational goals into actionable team plans.
• Lead and develop your team: Manage a team of individual contributors and/or team leads. Drive a strong culture of accountability, coaching, and continuous improvement.
• Oversee day-to-day operations: Ensure effective execution of outbound call campaigns, including follow-ups, patient outreach, and support initiatives. Monitor workflows and adjust as needed to meet performance targets.
• Track and improve performance: Analyze call metrics, conversion rates, and customer feedback to identify trends and areas for improvement. Partner with leadership to implement changes and track impact.
• Partner cross-functionally: Collaborate with Operations, Growth, Marketing, Product, and Analytics teams to align on messaging, campaigns, and process improvements. Provide frontline insights to inform decision-making.
• Drive continuous improvement: Identify opportunities to improve scripts, tools, and processes to increase efficiency and effectiveness of outbound efforts.

A successful applicant will fit the following criteria:

• Bachelor’s degree or equivalent experience
• 8+ years of experience in an outbound calling or customer operations environment
• Experience working toward performance targets such as conversion or revenue goals
• Strong coaching and people development skills
• Analytical mindset with the ability to interpret data and drive action
• Excellent communication and collaboration skills
• Experience working cross-functionally and influencing stakeholders
• Healthcare experience is a plus

Open to remote candidates as well as local candidates in New York, Pittsburgh, or St. Louis

The Role: 

The Patient Services Operations team is at the forefront of our mission to deliver affordable, world-class experiences for every customer. As Senior Manager, Knowledge Management (KM) & Communications, you will own the strategy, architecture, and execution of how information is created, maintained, and delivered across Patient Services — at scale. This is not a traditional KM role. We are looking for a forward-thinking leader who treats knowledge infrastructure as a product, with Artificial Intelligence (AI) and automation at its core. You will drive the evolution of how frontline teams access and apply information — moving from static documentation toward intelligent, dynamic knowledge systems that surface the right information at the right moment. In a highly regulated healthcare environment, you will ensure teams are equipped with clear, compliant, and current knowledge while leading internal communications that drive change, alignment, and continuous improvement.

What You'll Do:

Knowledge Management Strategy & AI Innovation

• Define and own the long-term vision for a modern, AI-enabled knowledge management ecosystem across Patient Services
• Lead the evaluation, implementation, and governance of AI-powered knowledge tools — including Large Language Model (LLM)-assisted content generation, intelligent search, and automated content freshness workflows
• Build a knowledge infrastructure that proactively surfaces relevant information to frontline agents in real time, reducing handle time and improving accuracy
• Partner with Product and Technology teams to integrate knowledge systems into agent-facing tools, chatbots, and customer-facing self-service experiences
• Continuously assess the emerging AI/ML landscape for opportunities to improve content creation, retrieval, personalization, and compliance monitoring

Content Development & Editorial Leadership

• Set and uphold a high editorial bar for all knowledge content — Standard Operating Procedures (SOPs), communications, training materials, and compliance documentation — ensuring content is clear, accurate, empathetic, and user-focused
• Lead a team of content developers and knowledge specialists, setting clear goals, coaching for growth, and building a culture of quality and ownership
• Own the full content lifecycle: creation, review, approval, publication, versioning, and retirement
• Develop scalable frameworks and governance models for content consistency across business units and geographies

Internal Communications

• Oversee all internal communications to Patient Services teams, including operational changes, policy updates, product launches, and leadership messaging
• Design communication strategies that drive comprehension, adoption, and alignment at scale across a distributed frontline workforce
• Measure communication effectiveness and iterate based on data and team feedback

Cross-Functional Execution & Program Management

• Lead knowledge and communications workstreams for new client and product launches — from requirements gathering through go-live and post-launch optimization
• Partner closely with Operations, Compliance, Legal, Training, Product, and Technology to ensure knowledge content meets regulatory standards and operational realities
• Define, track, and report on team Key Performance Indicators (KPIs) — content accuracy rates, time-to-publish, agent utilization, self-service deflection, and others — to drive continuous improvement
• Build scalable mechanisms to ensure global consistency and quality as the business grows

A successful applicant will fit the following criteria:

• Bachelor's degree or equivalent experience
• 7+ years of experience in knowledge management, content strategy, or related fields, with at least 3+ years managing and developing people
• Demonstrated experience leading AI or technology-forward initiatives in a knowledge, content, or operations context — including hands-on work with LLM tools, AI-assisted authoring, or intelligent search platforms
• Proven track record owning KM strategy, governance, and content lifecycle for large-scale frontline or customer service operations
• Strong editorial and written communication skills, with experience leading internal communications through complex operational or policy change
• Experience operating in regulated industries (healthcare, pharmacy, insurance, or similar), with a rigorous focus on accuracy and compliance
• Comfort working with data — defining KPIs, analyzing content performance, and translating insights into actionable improvements
• Experience with enterprise KM platforms, CMS tools, or contact center knowledge bases (e.g., Guru, Confluence, Salesforce Knowledge, or similar)
• A builder's mindset: you see knowledge infrastructure as a product, not a filing system, and you're energized by the opportunity to modernize how teams work

Onsite & Hybrid Work Requirements (Mandatory):

• Open to remote candidates as well as local candidates in New York, Pittsburgh, or St. Louis
• Remote candidates: Regular onsite travel is required. During the first 60 days, travel onsite twice per month for four consecutive days (Mon–Thu). After 60 days, travel onsite once per month for four consecutive days (Mon–Thu)
• Local candidates: Hybrid schedule with a minimum of three (3) days per week in office

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Role: Senior Consultant, Blink Rx Growth & Strategy

The Growth team partners with pharmaceutical manufacturers to develop a deep understanding of their problems and leverages the suite of services that BlinkRx can provide to develop a solution. The team is responsible for new client acquisition, launching new brands on BlinkRx, driving growth with existing clients, and contributing to building the Growth team’s infrastructure. Individuals in this role will build a robust understanding of drug commercialization fundamentals and latest technology trends and applicability to solve commercialization challenges. Your role will sit within the Revenue function, where you will work closely with the most senior executives who have PnL accountability on high-impact projects, both internal and external.

Specifically, you will:

• Build growth strategies for your clients in partnership with Growth leadership and be responsible for execution
• Manage relationships with our pharma manufacturer clients, including overseeing the launch of new brands on BlinkRx requiring cross-functional collaboration with teams across the company
• Drive revenue by operationally supporting business development leadership throughout the end- to-end client acquisition cycle
• Contribute to foundational internal projects that will help to scale and build the Growth function at Blink (ex: researching new legislation and making recommendations for how Blink should adapt its product and GTM strategy to better support clients)

A successful applicant will fit the following criteria:

• Minimum 4 years of experience at a top strategy consulting firm or tech company in strategy & operations 
• Strong analytical skills
• You hold yourself to an extremely high bar and have strong execution skills
• You are comfortable owning multiple competing projects at once, and are able to work cross- functionally with a variety of stakeholders
• You are action oriented and thrive in a fast paced environment owning multiple initiatives
• You are a very fast learner and are capable of distilling complex concepts into simple descriptions or explanations
•  You have strong attention to detail and can establish thorough project plans and deliver against committed timelines
• Background in strategic consulting is strongly preferred 

About the Role

At Blink Health, we’re committed to making prescription medications more affordable and accessible for everyone. Behind that mission is a reliable, scalable, and user-focused IT organization.

We’re looking for an IT Support Manager to lead our Service Desk team and own the end-to-end support experience for employees across Blink. This role is equal parts people leadership, operational ownership, and hands-on problem solving. You’ll be responsible for ensuring our teams—from corporate functions to pharmacy operations—have seamless, secure, and efficient access to the tools they need to do their best work.

You’ll partner closely with Engineering, Network, and Information Security teams to support a growing, fast-paced environment, while continuously improving how we deliver IT support at scale.

What You’ll Do

Lead the Service Desk

• Own day-to-day Service Desk operations, ensuring high-quality, responsive support across the organization.
• Hire, mentor, and develop a high-performing team with a strong customer-first mindset.
• Set clear expectations, track performance, and continuously improve SLAs, KPIs, and team effectiveness.
• Act as an escalation point for complex or high-impact issues, ensuring timely and thoughtful resolution.

Deliver a High-Quality Employee Experience

• Ensure a seamless IT experience for all employees, including high-touch, white-glove support for executive stakeholders.
• Oversee support across MacOS, Windows, and core SaaS platforms (Okta, Google Workspace, Slack, Zoom).
• Maintain strong onsite support standards, including hardware setup, office support, and AV readiness for key meetings.

Own User Lifecycle & Access Management

• Lead onboarding and offboarding processes, ensuring timely and secure provisioning and de-provisioning of access.
• Partner with HR and Security to ensure processes are efficient, compliant, and scalable.
• Identify opportunities to automate and streamline identity and access workflows.

Drive Asset & Endpoint Management

• Own IT asset lifecycle management, including procurement, tracking, auditing, and refresh planning.
• Ensure endpoints are securely managed and compliant using MDM tools such as Jamf and Intune.
• Maintain clean, accurate inventory and documentation to support growth and operational needs.

Strengthen ITSM & Change Management

• Own and improve Service Desk processes across incident, request, problem, and change management.
• Ensure the Service Desk is tightly integrated into change control processes, with clear communication and risk awareness.
• Leverage tools like Jira Service Management to drive visibility, accountability, and continuous improvement.

Partner Across IT & the Business

• Work closely with Network Engineering, Information Security, and DevOps to support system changes, rollouts, and projects.
• Act as the connective tissue between end users and technical teams, ensuring alignment and smooth execution.
• Support security initiatives and compliance efforts as a key operational partner to InfoSec.

Improve, Scale, and Simplify

• Use data and trends to identify recurring issues and implement long-term fixes.
• Build and maintain a strong knowledge base and self-service capabilities.
• Continuously look for ways to simplify processes, reduce friction, and improve the overall support experience.

What You’ll Need

• 7+ years of IT support experience, with 2–3+ years leading Service Desk or IT Support teams.
• Experience operating in fast-paced, high-growth environments with evolving priorities.
• Strong technical foundation across MacOS, Windows, and modern SaaS tools (Okta, Google Workspace, Slack, Zoom).
• Hands-on experience with ITSM tools (Jira Service Management preferred).
• Experience with MDM platforms such as Jamf and/or Microsoft Intune.
• Deep understanding of user lifecycle management and access provisioning.
• Experience managing IT assets and supporting endpoint lifecycle at scale.
• Solid understanding of ITIL principles, with a practical, execution-focused approach.
• Strong communication skills and the ability to work effectively across technical and non-technical teams.
• A bias toward action, ownership, and continuous improvement.

What Sets You Apart

• You take ownership and operate with a strong sense of accountability.
• You balance speed with quality in a fast-moving environment.
• You focus on solving root causes, not just symptoms.
• You build strong partnerships and communicate clearly across teams.
• You care deeply about the employee experience and take pride in delivering great service.

The Role: Manager, Blink Rx Growth & Strategy

BlinkRx is seeking a courageous leader and builder who will be responsible for growing our pharma business. This individual will have P&L responsibility for a set of accounts across the revenue funnel and help drive our core product offering. This role is a part of the Growth & Revenue function which is focussed on new client acquisition, driving success with existing clients, and building tools to power future scalability and innovation. You will be involved in all aspects of Growth Strategy & Operations and work closely with the Product and Operations teams. This role will report to our Partner, BioPharma Growth. 

Responsibilities:

Specifically, you will:

• Work closely with Product and Operations to drive our core offerings forward
• Develop and drive initiatives to drive product innovation and drive operational effectiveness
• Have P&L accountability for a set of accounts across the revenue funnel
• Drive revenue by operationally supporting the Growth team throughout the end-to-end client acquisition cycle
• Design and implement growth initiatives for increasing awareness and driving loyalty
• Work with the analytics and insights team to design and disseminate reports to improve data visibility across the company
• Work and collaborate closely with the Senior Leaders across multiple functions at the company on high-visibility initiatives for the business, both internal and external.

A successful applicant will fit the following criteria:

• Minimum 5 years of experience working on cross functional projects in a consulting environment, tech company in strategy & operations or a startup environment - preferably with deep involvement in product and operations roles
• Background in commercial strategy, market access, or product/operational strategy within healthcare or life sciences, is strongly preferred
• Strong analytical skills 
• You hold yourself to an extremely high bar and have strong execution skills
• You are comfortable owning multiple competing projects at once, and are able to work cross-functionally with a variety of stakeholders
• You are action oriented and thrive in a fast paced environment owning multiple initiatives
• You are a very fast learner and are capable of distilling complex concepts into simple descriptions or explanations
• You have strong attention to detail and can establish thorough project plans and deliver against committed timelines
• You are an innovative and creative problem solver and are solution oriented
• MBA or background in strategic consulting is preferred

Company Overview:

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Why This Role

This is a rare opportunity to own meaningful marketing scope on a global team, not execute against someone else's playbook. You will report directly to the VP of Customer Growth and work as a core member of a small, nimble team of marketers, engineers, and product managers who move fast and have real influence over how millions of patients access their medications. You will have a front-row seat to modern AI-enabled marketing at scale, with the ability to experiment, ship, and see impact quickly. This role sits within a globally distributed team, which means you will collaborate closely with US-based counterparts and leadership, including regular evening availability to align across time zones.

About the Role

Blink is seeking a strategic, hands-on Online Marketing Manager Growth & Lifecycle Marketing Manager to lead omnichannel lifecycle and performance marketing programs that improve patient outcomes and accelerate business growth. This role will own strategy, execution, and optimization across email, SMS, push, in-app, voice, paid search, paid social, display, and emerging digital channels. The ideal candidate blends strong marketing fundamentals with analytical rigor and practical use of AI to improve personalization, segmentation, creative velocity, and operational efficiency. You will work cross-functionally with sales, client development, product, analytics, data science, engineering, and compliance to deliver measurable impact while maintaining a high bar for patient experience, privacy, and brand integrity. This is a globally distributed team. You will work closely with US-based leadership and peers and should be comfortable with regular evening availability to support real-time collaboration across time zones.

Responsibilities

• Develop and lead an integrated online marketing and lifecycle strategy that supports patient outcomes while driving acquisition, activation, retention, adherence, and re-engagement goals.
• Own CRM and lifecycle programs across email, SMS, push, in-app messaging, and voice, including journey design, trigger strategy, audience selection, content planning, and performance optimization.
• Apply AI-enabled approaches to audience segmentation, personalization, send-time optimization, churn-risk identification, propensity modeling, and next-best-action recommendations.
• Partner with data science and analytics to operationalize predictive models and evaluate whether AI-driven interventions improve engagement, conversion, refill behavior, retention, lifetime value, and ROI.
• Design and execute a rigorous experimentation roadmap across lifecycle and paid channels, including A/B, holdout, and multivariate tests; measure incrementality and causal impact wherever possible.
• Lead paid digital marketing efforts across SEM, PLA or shopping, paid social, display, retargeting, and partner channels, optimizing toward CAC, ROAS, conversion rate, and long-term value.
• Own marketing measurement frameworks, attribution methodologies, and executive reporting; translate campaign and channel performance into actionable recommendations for leadership.
• Improve campaign development workflows through AI-assisted copy ideation, creative testing, QA support, and audience operations, with human review and clear brand and compliance guardrails.
• Collaborate with product and engineering to improve martech infrastructure, conversion tracking, event instrumentation, data quality, and campaign orchestration across the patient journey.
• Build and maintain scalable segmentation logic and first-party data strategies within CRM, CDP, and analytics environments to increase relevance and efficiency across channels.
• Ensure responsible use of AI and patient data in partnership with legal and compliance teams, with attention to privacy, consent, bias mitigation, explainability, and healthcare marketing requirements. Partner with legal and compliance teams to ensure AI tools and patient data are used responsibly, with attention to privacy, consent, and bias mitigation. You will have guardrails and support, not sole ownership of this domain.
• Stay current on digital marketing trends, platform changes, privacy shifts, healthcare engagement best practices, and emerging AI capabilities; translate relevant developments into pragmatic pilots and scaled programs.
• Mentor junior team members and agency partners, and help raise the team standard for testing discipline, measurement rigor, and modern marketing operations.

Qualifications

• 5+ years of experience in online, lifecycle, CRM, growth, or performance marketing, with meaningful ownership of patient or customer engagement programs.
• Bachelor's degree in marketing, statistics, business, communications, or a related field, or equivalent practical experience.
• Demonstrated experience working with or within US-based companies, including comfort navigating US business culture, cross-timezone collaboration, and US consumer marketing standards.
• Demonstrated success managing omnichannel campaigns across owned and paid channels, with accountability for measurable business outcomes.
• Hands-on experience applying AI, automation, predictive analytics, or generative AI tools to marketing workflows, audience strategy, experimentation, or content operations.
• Strong AI aptitude, including curiosity, sound judgment, and practical experience using AI tools to accelerate research, content development, campaign optimization, analysis, and day-to-day marketing workflows.
• Strong analytical and technical skills, including expertise in SQL and experience with BI and visualization tools such as Tableau, Looker, or similar platforms.
• Experience with CRM and marketing automation platforms such as Braze, Iterable, Salesforce Marketing Cloud, or similar tools.
• Experience with digital advertising platforms such as Google Ads, Meta, paid social, display, and retargeting platforms.
• Deep understanding of segmentation, funnel analysis, attribution, incrementality measurement, and test design.
• Excellent project management and cross-functional collaboration skills, with the ability to manage multiple priorities in a fast-moving environment.
• Strong written and verbal communication skills, with the ability to present clearly to technical and non-technical stakeholders.
• Self-starter with a strong work ethic and a track record of delivering results while working with distributed or remote teams.
• Comfortable with regular evening availability to collaborate with US-based team members and leadership in real time.

Preferred Qualifications

• Experience in healthcare technology, digital health, pharmacy, or another regulated consumer industry.
• Experience partnering with data science, product, and engineering teams to bring new measurement, modeling, or personalization capabilities into production.
• Familiarity with CDPs, data warehousing, reverse ETL, or modern marketing data stacks.
• Experience evaluating AI vendors, prompts, copilots, or marketing automation tools for quality, risk, and business impact.
• MBA or other advanced degree is a plus. MBA strongly preferred.

If you are a strategic marketer with strong analytical instincts and a practical approach to AI-enabled growth, we encourage you to apply. If you are a curious, fast-moving marketer who thrives in a high-ownership environment, is energized by AI-enabled growth, and wants to do your best work on a global team, we would love to hear from you.

The Opportunity

The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making.

This is an ideal opportunity for a seasoned WFM Analyst that is highly analytical, detail-oriented, and thrives in a fast-paced environment. The role requires strong problem-solving skills, adaptability, and the ability to make quick, informed decisions that impact both patient experience and operational efficiency.

Responsibilities

• Monitor real-time contact center and pharmacy performance using Assembled, LivePerson, RxOs and Amazon Connect. This includes service levels, queue volumes, and agent adherence.
• Identify and communicate intra-day staffing gaps, risks, and opportunities to operations leadership.
• Execute real-time adjustments such as queue reassignments, break/lunch changes, overtime, or voluntary time off (VTO) to optimize staffing levels.
• Partner closely with Scheduling, Forecasting, and Operations teams to ensure alignment between planned and actual staffing needs.
• Maintain real-time tracking reports and dashboards to provide visibility into performance metrics and operational health.
• Escalate system outages, unexpected volume spikes, or staffing challenges and recommend mitigation strategies.
• Ensure adherence to schedules and communicate adherence concerns to leadership in a timely manner.
• Document real-time processes, playbooks, and best practices for consistent execution.
• Support continuous improvement efforts by identifying trends and recommending process or workflow enhancements.
• Participate in daily and weekly operational reviews to provide insights on performance drivers and variances.

Qualifications

• Experience with WFM tools such as Assembled (preferred) or similar platforms.
• Strong analytical skills with proficiency in Excel/Google Sheets; experience with SQL, Python, or data visualization tools (e.g., Tableau) is a plus.
• Excellent written and verbal communication skills; ability to clearly communicate real-time insights and recommendations to stakeholders.
• Ability to multitask, prioritize, and make quick decisions in a fast-paced, high-pressure environment.
• Detail-oriented, proactive, and highly adaptable with a strong sense of ownership.

Location/ Hours

• On-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Full time position (40hrs/week), hourly, Monday- Friday 1 pm - 9 PM EST and Saturday's 9 AM - 5 PM EST 
• Training is from10 AM -6 PM Monday-Friday (first month)

#blinkindeed

About the team:

Blink Engineering strives to build trusted, highly observable, data-driven products to bring affordable, accessible healthcare to all Americans. We understand healthcare is the most complex system most of us will ever fix. We believe in solving this complexity through the use of simple, well-known technologies. We are a highly collaborative team that believes in owning outcomes over owning code and putting patients at the center of everything we do.

About the role:

The QA team plays an important role in our company’s product development process. We are looking for a QA Engineer to determine software quality through manual and automated testing for both mobile and web applications, including cross-platform testing (browser, OS). The QA team is responsible for building infrastructure, frameworks and tooling to enable automated testing; developing test scenarios and test cases; measuring and improving our software quality. 

In this role you will be responsible for defining test approaches and test plans for assigned functional test areas. You will own complete functional areas and will be responsible for finding and reporting bugs. You will work closely with the engineers, designers and product managers to ensure quality development. You will participate in automation activities to enhance product quality and improve engineering productivity.

About You:

We all help each other on the team. Where you have previously worked or gone to school isn’t important to us.

The following, however, is:

• You have 5+ years of experience in QA, software testing, or quality engineering.

• You are familiar with AI-powered tools and workflows that improve engineering and QA productivity, such as test generation, defect analysis, code assistance, and documentation support.

• You are proficient in using AI tools responsibly and effectively to accelerate software development, improve test coverage, and enhance quality processes while applying sound engineering judgment.

• You are passionate about product quality and bring strong attention to detail.

• You have experience writing test cases, test plans, and executing tests for web and mobile applications.

• You have knowledge of general software QA methodologies, tools, and processes.

• You can write efficient, maintainable code in at least one programming or scripting language; knowledge of JavaScript and TypeScript is a plus.

• You have a solid understanding of software development fundamentals, including APIs, system integrations, debugging, version control, and CI/CD workflows.

• You have experience working with testing frameworks and tools such as Git, Jenkins, Cypress, Playwright, JIRA, Docker, AWS, TestNG, and Agile development practices.

• You have hands-on experience automating functional and integration testing for Web, iOS, and Android applications.

• You have working knowledge of databases and SQL.

• You have working knowledge of QA automation architecture, implementation methodologies, and tools.

• You are comfortable partnering with engineers on root cause analysis, testability improvements, and release readiness.

• You have experience validating APIs, backend services, and end-to-end workflows across distributed systems.

• You are able to contribute to automation frameworks, shared test utilities, and developer-facing quality tooling.

If you join Blink, you will:

• Review and analyze product specifications.

• Leverage AI-enabled tools to improve test design, accelerate defect triage, streamline repetitive QA tasks, and increase team efficiency.

• Estimate, prioritize, plan, and coordinate testing activities.

• Execute test cases (manual and automated) and analyze results across Web, Mobile, API, and backend systems.

• Identify, record, document thoroughly, and track bugs through resolution.

• Perform thorough regression testing when bugs are resolved.

• Work with cross-functional teams to ensure quality throughout the software development process.

• Actively participate in automation work for framework enhancements, test additions, and tooling improvements.

• Work closely with product and development teams on feature launches.

• Design, build, and maintain automated test coverage for critical user journeys, platform services, and integration points.

• Contribute to the development and maintenance of scalable test frameworks, reusable test components, and CI/CD quality gates.

• Partner with software engineers to improve application testability, observability, and defect prevention earlier in the development lifecycle.

• Validate functionality across frontend, backend, and third-party integrations to ensure reliable end-to-end experiences.

• Support release quality by participating in risk assessments, test strategy discussions, and production readiness reviews.

The Role: Operational Excellence Manager (Pharmacy Operations)

The Operational Excellence Manager (Pharmacy Operations) is part of Blink’s Patient Services Operations team, which leads our mission to make prescriptions more affordable and deliver the best patient experience. Reporting under the Operational Excellence umbrella, this role drives process improvement, standardization, and efficiency across Hub Pharmacy Operations. You’ll partner cross-functionally with Patient Services Operations, Product & Engineering and Data to identify inefficiencies, streamline workflows, and execute initiatives that enhance scalability, quality, and patient impact. The ideal candidate is both a strategic thinker and hands-on executor, skilled at translating operational needs into scalable processes, tools, and data-driven insights.

This will be an on-site position based within our Pittsburgh, PA office.

Responsibilities

• Process Improvement & Operational Design: Drive initiatives that improve pharmacy operational efficiency, quality, and scalability. Identify bottlenecks, redundancies, and automation opportunities. Document end-to-end workflows and partner with Product and Engineering to implement process enhancements into the product platform. 
• Project Execution & Cross-Functional Collaboration: Lead cross-functional initiatives from concept through delivery, ensuring timely execution and alignment with organizational goals. Translate business needs into actionable plans and support the rollout of new workflows, offerings, and features. Build consensus, track progress, and maintain clear communication across teams.
• Analytics & Reporting: Use data to guide decisions and measure the impact of operational initiatives. Develop key performance metrics, analyze trends, and conduct root-cause analysis on performance gaps. Collaborate with the team analyst to build dashboards and share insights that drive continuous improvement.
• Operational Excellence: Foster a culture of operational excellence through standardized documentation, clear metrics, and continuous improvement. Define and demonstrate what “good” looks like, driving adoption of best practices across Pharmacy Operations.

Must-Have Qualifications

• Experience: 5+ years in pharmacy operations, healthcare operations, or process improvement; experience leading cross-functional initiatives in a high-growth or healthcare environment preferred.
• Project Management: Proven ability to plan and execute multiple initiatives from concept to completion, managing timelines, deliverables, and stakeholder alignment.
• Analytical Skills: Strong ability to interpret data, identify trends, and translate insights into actionable process improvements; experience with Google Sheets, SQL, and/or BI tools.
• Process Improvement: Familiarity with Lean, Six Sigma, or other continuous improvement methodologies; skilled at documenting workflows and standardizing processes.
• Technical Fluency: Proficiency with Google Workspace tools (Sheets, Slides, App Script) and comfort with light technical solutioning or automation.
• Communication & Collaboration: Excellent written and verbal communication skills with the ability to influence and align cross-functional teams.
• Adaptability: Thrives in a dynamic, fast-paced environment with shifting priorities; able to balance strategic thinking with hands-on execution.
• Mission-Oriented: Motivated by Blink’s mission to improve medication access and passionate about delivering scalable, data-driven operational solutions.

The Role — Senior Program Manager (Patient Services Operations)

The Patient Services Operations (PSO) team is central to Blink’s ability to deliver affordable medications and a best-in-class patient experience at scale. As the business grows in client complexity, product surface area, and operational volume, disciplined cross-functional execution is increasingly critical. The Program Management function within PSO ensures high-impact initiatives translate into operationally sound, scalable execution. The team drives structured planning, stakeholder alignment, risk management, and governance across client onboarding, product launches, go-to-market initiatives, and scaling efforts. Program Management serves as the connective tissue across Operations, Product, Engineering, Growth, and other internal partners—ensuring strategic priorities are delivered with clarity, accountability, and operational rigor.

The Senior Program Manager, Patient Services Operations will lead complex, cross-functional initiatives end-to-end, serving as the single-threaded owner for operational readiness and execution. This role ensures launches are delivered on time, stakeholders remain aligned, risks are proactively mitigated, and durable operational frameworks are built to support scale. Success in this role requires a seasoned, hands-on execution leader with strong systems thinking—able to create clarity in ambiguity, connect cross-functional interdependencies, anticipate downstream impacts, and drive alignment without authority while embedding repeatable program management standards across PSO and partner teams.

This will be an on-site position based within our Pittsburgh, PA office.

What You’ll Do

Client Onboarding & Launch Leadership

• Serve as the primary PSO lead for end-to-end client onboarding, driving operational readiness and execution in partnership with Growth, Product, Engineering, Operations, corporate, and other technical functions from definition through go-live and stabilization.
• Define scope, timelines, dependencies, project execution plans for streamlined and coordinated delivery.
• Ensure full operational readiness across workflows, product solutions, training, and operational capacity.
• Drive structured post-launch stabilization and transition to steady-state ownership.

Product & Operational Readiness

• Partner with Product and Engineering to prepare PSO for new feature launches and roadmap initiatives.
• Translate product requirements into clear operational action plans.
• Align stakeholders early to close context gaps and minimize downstream risk.
• Drive structured change management to ensure adoption and sustained operational performance.

Program Governance & Execution Discipline

• Build and manage detailed project plans across multiple concurrent workstreams.
• Capture key insights and action items from Ops WBRs (Weekly Business Reviews), and drive coordinated cross-functional follow-through.
• Proactively identify risks and dependencies that could impact delivery or business outcomes.
• Develop executive-ready reporting that provides visibility into progress, tradeoffs, and business impact.
• Partner with leadership to establish and maintain strong governance frameworks (status reporting, risk and issue management, escalation pathways, change control).

Escalation Ownership & Systemic Issue Resolution

• Serve as the central owner for operations-related client/field escalations.
• Conduct root cause analysis and drive durable cross-functional remediation.
• Identify and analyze recurring issues through a systems lens to address root causes, not symptoms, and drive durable cross-functional fixes.

Scaling & Continuous Improvement

• Identify systemic bottlenecks across onboarding and launch workflows, and design cross-functional process improvements that improve cost, speed, reliability, and scalability.
• Standardize and scale launch and delivery best practices to support increasing volume and complexity.
• Identify structural impediments to scale and partner with leadership to prioritize, design, and operationalize solutions.
• Continuously enhance program management frameworks within PSO to improve speed, quality, and predictability of delivery.

Must-Have Qualifications

• Bachelor’s degree or equivalent professional experience.
• Healthcare or pharmacy industry experience strongly preferred.
• 6+ years of experience in program management, project management, operations, product operations, or related roles in fast-paced, high-growth environments.
• Proven track record leading multiple concurrent, complex cross-functional initiatives end-to-end, managing interdependent workstreams, stakeholders, and deliverables (e.g., client onboarding, product launches, operational scaling).
• Hands-on experience working at the intersection of Operations, Product, Engineering, Growth/Sales, Data, and Knowledge Management.
• Technical fluency bridging business and engineering teams to define requirements, shape solutions, and inform roadmaps; comfortable using data and strategic context to guide prioritization and tradeoffs.
• Strong systems-thinking capability with the ability to connect cross-functional inputs, anticipate downstream impacts, and design scalable processes.
• Demonstrated ability to create clarity from ambiguity and drive alignment and execution without direct authority in matrixed organizations.
• Proven experience managing escalations, conducting root cause analysis, and leading structured cross-functional remediation.
• Structured, data-driven problem solver with high operational rigor, clear goal-setting, proactive risk management, and a bias for action.
• Highly organized and adaptable, able to manage shifting priorities without losing execution momentum.
• Excellent stakeholder management and relationship-building skills, with clear and concise written and verbal communication, including executive-level audiences.

Preferred Qualifications

• Experience scaling onboarding or operational frameworks in a live production environment.
• Track record of improving speed, cost, or quality through structured process design.
• Familiarity with lean or continuous improvement methodologies.

About the Role

Blink Engineering strives to build trusted, highly observable, data-driven and AI-enabled products that bring affordable, accessible healthcare to all Americans. Healthcare is one of the most complex systems most of us will ever work in, and high-quality, well-governed data is foundational to both analytics and AI systems that make that complexity understandable, reliable, and scalable.

We are seeking a Staff Data Engineer to own and drive the evolution of Blink’s data engineering function with an AI-first mindset. This role is responsible for shaping and executing a forward-looking data strategy that ensures our data warehouse, pipelines, and analytics foundations are not only correct and reliable, but designed to power machine learning, AI-driven insights, and intelligent automation at scale.

As a Staff engineer, you are a technical leader and force multiplier—deeply hands-on while setting standards, direction, and best practices that scale across teams. You will operate with a high degree of autonomy, proactively identifying risks and opportunities, and influencing how Blink builds, uses, and trusts its data as a strategic asset for both human and AI decision-making.

What You Will Do

• Own the technical direction for Blink’s data engineering architecture, balancing immediate business needs with long-term scalability, reliability, maintainability, and AI readiness

• Design, build, and evolve core data pipelines, models, and warehouses that support analytics, reporting, operational decision-making, and AI/ML use cases

• Proactively assess production data warehouse trends and operational issues, identifying systemic problems and driving durable short- and long-term solutions that improve data quality, freshness, and usability for AI systems

• Define and enforce standards for data modeling, data quality, observability, and performance across the data ecosystem, with an emphasis on producing trusted inputs for machine learning and AI

• Lead the design and refactoring of large enterprise data warehouses and associated ETLs, simplifying architecture through automation, improved patterns, and AI-friendly data abstractions

• Serve as a technical authority in peer code reviews and architecture reviews, setting a high bar for clean, correct, maintainable, and AI-compatible data systems

• Partner closely with analytics, product, and engineering teams to translate ambiguous business needs into scalable data solutions, including data products that enable AI-powered features

• Identify opportunities to increase leverage through shared frameworks, tooling, reusable data assets, and data products that accelerate AI development

• Mentor and guide other data engineers, raising the overall technical maturity and effectiveness of the team in building data systems that safely support AI

Technical Skills

• 8+ years of experience in data or software engineering, including ownership of production-grade data systems

• Strong foundation in data engineering principles, including dimensional modeling, incremental data ingestion, and distributed data processing, with an understanding of how these choices impact AI and ML workflows

• Extensive experience building and maintaining robust, scalable ETL pipelines using SQL, Python, Databricks, Spark, and DBT

• Advanced SQL skills, including writing and optimizing complex queries across large and diverse datasets

• Experience designing, operating, and maintaining columnar data warehouses with a focus on reliability, performance, and suitability for advanced analytics and AI

• Hands-on experience with batch and streaming data systems, including Airflow, Databricks / Spark, and relational databases such as Postgres

• Experience integrating data platforms with business intelligence tools (e.g., Tableau, QuickSight) and supporting downstream AI and ML consumption

• Familiarity with modern infrastructure and DevOps practices, including infrastructure as code (Terraform), containerization, and orchestration (Docker, Kubernetes)

• Demonstrated ability to continuously improve data systems through automation, simplification, and thoughtful architectural change, especially in service of scalable AI-driven capabilities

About the Role:

BlinkRx is seeking a highly experienced Principal Data Engineer to design, build, and evolve our core data ecosystem. This role is for a hands-on technical leader who thrives on transforming raw, disparate data into trusted, well-modeled, and analytics-ready assets that power decision-making, AI, and operational systems across the company.

As a senior individual contributor within the Data organization, you will own critical aspects of data architecture, modeling, and transformation. You’ll play a central role in unifying data across domains, evolving schemas and pipelines as the business changes, and ensuring our data foundation supports real-time use cases, advanced analytics, and AI-driven initiatives.

What You Will Do:

Data Architecture & Modeling

• Design and maintain robust data models that clearly define structure, relationships, and business meaning across domains.
  
  
• Establish and evolve canonical data definitions, schemas, and dimensional models to support analytics, reporting, and AI use cases.
  
  
• Ensure data models balance scalability, performance, and ease of use for downstream consumers.
  
  

Data Transformation & Pipelines

• Build and own end-to-end data transformation workflows, from raw ingestion through curated, modeled, and reporting-ready layers.
  
  
• Implement scalable ELT/ETL patterns that support batch and real-time data processing.
  
  
• Continuously refactor and improve existing pipelines to increase reliability, performance, and clarity as requirements evolve.
  
  

Data Integration & Unification

• Integrate data from diverse internal and external sources into a unified, consistent data foundation.
  
  
• Resolve data duplication, inconsistency, and fragmentation across systems through thoughtful modeling and transformation.
  
  
• Partner with upstream and downstream teams to ensure clean contracts and reliable data interfaces.
  
  

AI & Advanced Analytics Enablement

• Design data structures and pipelines that enable AI, machine learning, and advanced analytics use cases.
  
  
• Ensure training, feature, and inference data are accurate, timely, and reproducible.
  
  
• Collaborate with analytics and data science partners to operationalize AI-ready datasets.
  
  

Change Management & Technical Stewardship

• Lead change management for data systems, including schema evolution, backfills, and migration strategies.
  
  
• Establish best practices for refactoring data pipelines without disrupting critical reporting or consumers.
  
  
• Act as a steward of long-term data quality, maintainability, and technical integrity.
  
  

Collaboration & Influence

• Partner closely with Analytics, Product, Finance, Operations, and Engineering to translate business needs into scalable data solutions.
  
  
• Communicate complex data concepts clearly to technical and non-technical stakeholders.
• Set standards and provide technical guidance to other data engineers through design reviews and mentorship.

Qualifications:

Minimum Requirements

• 10+ years of experience in data engineering or related software engineering roles.
  
  
• Deep expertise in SQL and data transformation frameworks, with strong proficiency in Python.
  
  
• Extensive experience designing and maintaining data models (dimensional, relational, and analytical).
  
  
• Proven track record of building reliable data pipelines from raw data to analytics and reporting layers.
  
  
• Experience integrating and unifying data across multiple systems and domains.
  
  
• Strong understanding of data quality, testing, observability, and lifecycle management.
  
  
• Excellent communication skills and ability to drive alignment through technical leadership rather than people management.
  
  

Preferred Qualifications

• • Experience supporting AI or machine learning workloads with production-grade data pipelines.
    
    
  • Background in healthcare, pharmacy, or other regulated data environments.
    
    
  • Experience with real-time or streaming data architectures.
    
    
  • Familiarity with modern cloud data stacks (e.g., cloud data warehouses, Spark-based processing).

The Role

We are seeking a Director of Data Platform & Engineering to lead the evolution of Blink’s real-time and batch data platform, built on AWS and Databricks. This role owns the strategy, execution, and people leadership for the data platform and engineering team, managing a team of Data Engineers and Data Platform Engineers.

As a Director, you will set the long-term vision and day-to-day management of the data platform and how data is ingested, processed, stored, and modeled, aligned with business objectives. This is a high visibility role deriving trusted metrics, reports and analytics that power decisioning systems, operational workflows and data products for internal and external stakeholders. You will balance hands-on technical judgment with organizational leadership—building high-performing teams, scaling platform capabilities, and ensuring the platform remains reliable, cost-effective, and aligned with business priorities.

This is a highly cross-functional role, partnering closely with Product, Engineering, Infrastructure Data, and Leadership to simplify our data ecosystem, retire legacy patterns, and establish scalable, lakehouse-first foundations for real-time analytics and decisioning.

What You Will Do

Platform & Technical Leadership

• Own the operations and administration of our end-to-end data platform including ingestion, storage, and data/insight serving layers
  
  
• Own architecture and implementation of platform modernization including streaming systems, lakehouse design, and data-serving APIs, ensuring scalability, correctness, and operability
  
  
• Unify real-time and historical data with strong data quality and correctness guarantees
  
  
  
• Define and enforce standardized data contracts, event schemas to feed curated, trusted datasets for downstream applications, reporting and AI/ML, aligned with business needs.
  
  
• Set standards for performance, cost efficiency, reliability, and observability across Spark, SQL, and streaming workloads
  
  

People & Organizational Leadership

• Lead, mentor, and grow teams of Data Engineers and Data Platform Engineers, including hiring, performance management, and career development
  
  
• Build a strong engineering culture focused on ownership, technical excellence, and continuous improvement
  
  
• Develop clear team charters, ownership boundaries, and operating models that scale with the business
  
  
• Act as a coach and technical sounding board for senior and staff-level data and platform engineers, enabling high-impact decision-making
  
  
• Partner with Data leadership to plan capacity, staffing, and roadmaps aligned to company priorities
  
  

Cross-Functional Partnership

• Partner closely with leaders in Data, Product, Engineering, Operations, Finance, Network and Growth to align platform investments with business outcomes
  
  
• Translate business needs into platform capabilities and sequencing, balancing short-term delivery with long-term platform health
  
  
• Communicate platform strategy, tradeoffs, and progress clearly to executive and technical stakeholders
  
  
• Serve as an escalation point for complex platform issues, driving resolution and long-term fixes
  
  

Technical Skills & Experience

• 10+ years of experience building distributed data systems, with 3+ years of significant leadership experience owning scaled data platforms
  
  
• Experience defining and operationalizing data contracts, event schema standards, enterprise data models, data quality and governance frameworks at scale
  
  
• Deep expertise in real-time data systems, including AWS Kinesis and Spark Structured Streaming
  
  
• Strong command of cloud based data platforms - preferably Databricks and Tableau environments on AWS (Delta Lake, clusters, jobs, performance tuning) and core AWS services (S3, IAM, networking)
  
  
• Proven experience designing and operating data-serving architectures and APIs for analytics, metrics, and feature consumption
  
  
• Advanced understanding of Python and SQL, with the ability to guide high-performance pipeline and platform design
  
  
• Demonstrated success designing idempotent, replayable, observable data platforms with strong operational rigor
  
  

Experience leading platform modernization and reducing technical complexity at scale

As Lead Product Designer at BlinkRx, you will support the day-to-day design needs of a cross-functional product team and drive alignment across multiple product areas. You’ll partner closely with stakeholders, product managers, engineers, and other product designers to help define and execute on BlinkRx’s overall product vision and strategy. You’ll be a vocal advocate for all segments of users and customers and consistently deliver intuitive, well-crafted user experiences for BlinkRx products.

Responsibilities:

• Craft a modern, engaging user experience that solves both user and business needs.
• Organize and facilitate collaborative work sessions and design thinking exercises that span multiple teams or departments.
• Utilize user research insights and data analysis to inform design decisions, as well as identify where additional data and research are needed.
• Propose and concept new product opportunities that are additive to product strategy and provide value to all patient and user segments.
• Define interaction patterns, user flows, and complex information architecture models that support the end-to-end user journey through our products.
• Generate low, medium, and high-fidelity wireframes, mockups, and prototypes for products and user interfaces.
• Conduct a basic level of generative and evaluative user research including moderation of user sessions, synthesizing feedback, and sharing insights for broader team consumption and action.
• Document all product design work, including detailed UI specifications, UX decision making and supporting rationale, and user interview insights.
• Identify and develop toolkits and processes that empower team members and scale the design team.

Requirements:

• 7+ years of product design experience in a similar role or product organization
• BA/BS degree in Design, HCI, or equivalent practical experience
• Problem-solving skills in complex software applications and platforms.
• Excellent storytelling and communication skills, both written and verbal
• Demonstrated proficiency in Figma and the Adobe Creative Cloud Suite
• A blended skill set of visual design, information architecture, interaction design, various prototyping methods, and basic user research skills
• Proven track record of collaborating successfully with a cross-functional product and engineering teams to launch products
• Experience leading a style guide or design system initiative and driving organization-wide usage and adoption
• Ability to exhibit strong judgement and decision making skills
• A comprehensive portfolio of product design case studies that showcase early concepts and iterations, supporting user research, performance metrics, and design processes used throughout the duration of each project.

We are looking for a Senior Cloud Network Engineer to join our Cloud Engineering team. In this role, you will be responsible for the day-to-day deployment, management, and optimization of our AWS networking environment. You will play a critical role in maintaining our multi-VPC architecture, ensuring seamless connectivity via VPN and Direct Connect, and automating all network changes through IaC pipelines. This is a perfect role for an engineer who has mastered the AWS networking fundamentals and is ready to manage advanced services like Transit Gateway and Firewall Manager.

Responsibilities 

• Help set your own priorities and influence decision-making on all core cloud infrastructure and systems.
• Own end-to-end design, delivery, and operations of medium-to-large scope cloud infrastructure initiatives, including alignment with stakeholders and risk identification
• Demonstrates proficiency across multiple layers of AWS cloud infrastructure, including compute, networking, observability, CI/CD pipelines, and cloud security, and provides guidance to improve technical practices.
• Execute VPC deployments and manage routing updates. Maintain and audit Security Group configurations to ensure "least privilege" access.
• Configure and support various AWS Load Balancers (ALB, NLB). Analyze application traffic patterns to recommend the most effective load-balancing and target-type strategies.
• Maintain Route 53 records across public and private zones. Manage DNS forwarders and resolver profiles to ensure reliable name resolution across hybrid environments.
• Support and troubleshoot advanced connectivity components, including Transit Gateway, Direct Connect, and Global Accelerator.
• Monitor and maintain Site-to-Site VPNs and multi-VPC peering connections.
• Use Terraform or CloudFormation to deploy all networking resources. Contribute to and maintain automation pipelines to ensure consistent, repeatable deployments.
• Proactively find ways to improve the observability and reliability of our systems
• Actively mentor engineers, contribute to architectural reviews, and raise the bar for operational excellence through peer collaboration

Desired Experience

• Bachelor's/Master's Degree in Computer Science (or equivalent experience)
• 8+ years of progressively senior experience in cloud infrastructure engineering, with a proven ability to design scalable systems, drive end-to-end initiatives, and influence cloud architecture decisions.
• 5+ years of experience with VPCs, Subnets, Route Tables, and Security Groups.
• Solid understanding of ELB (Elastic Load Balancing) and Route 53 (including private zones and record management).
• Practical experience (or strong theoretical knowledge with lab experience) in Transit Gateway and Direct Connect.
• Proficiency in writing and debugging Terraform or AWS CloudFormation scripts.
• Strong grasp of the OSI model, TCP/IP, and CIDR notation.
• Proven ability to troubleshoot connectivity issues within complex cloud environments.
• Comfortable working within a DevOps framework and collaborating with application teams to optimize network performance.
• Certifications (Preferred):
• AWS Certified Solutions Architect - Associate/Professional
• AWS Certified Advanced Networking Specialty.

Methodical, efficient troubleshooting

• You look at the entire stack to find the needle
• You are a command-line connoisseur, linux expert, and know your networking stack
• Have solid experience of working with Linux OS and can demonstrate you possess fundamental knowledge about operating systems.
• Has delivered at least one cloud infrastructure feature or platform capability end-to-end, including planning, implementation, deployment, monitoring, and iterative improvements.

Coding in an agile environment

• Automating repetitive (mundane to complex) tasks to remove toil
• Building tools to standardize the Engineering process
• Be disciplined about testing across all projects
• Design and implement an IaC codebase that builds an entire company's cloud resources (Terragrunt, Terraform, Ansible, CloudFormation, etc)

As a Senior Data & Analytics Engineer, you will be a key technical contributor who designs and builds both data infrastructure and analytics-ready data models. You will develop and maintain data pipelines and transformation layers that enable self-service analytics across the organization. You will partner closely with business stakeholders, analysts, and data scientists to understand requirements and translate them into scalable, well-modeled data products. You will design for data integrity, reliability, and performance while ensuring data is accessible, documented, and trustworthy for downstream consumers. You will contribute to code quality through adherence to standards and participation in peer code and architecture reviews.

What You'll Need:

• 5+ years hands-on experience with a combination of:
• SQL mastery including writing complex, highly-optimized queries and designing dimensional data models
• Expert-level analytical SQL (window functions, CTEs, pivots, advanced joins).
• Building reusable, parameterized logic for transformations.
• Writing testable, modular SQL models (dbt or equivalent).
• Translating ambiguous business questions into structured data models and metrics.
• Designing semantic layers, metrics, and business logic for analytics consumption
• Python software development for data pipelines and automation
• Building and maintaining data transformation pipelines using tools like dbt, SQL, and Python
• Integration with Business Intelligence tools (e.g., Looker, QuickSight, Tableau)
• Building and maintaining data integration (ETL/ELT) pipelines using SQL, EMR, Python and Spark
• Good to have knowledge on ETL/ELT with batch (AWS Data Pipeline, Airflow) and streaming (Kinesis, Kafka)
• Creating scalable, well-documented data models following dimensional modeling best practices
• Experience with modern analytics engineering tools and practices (e.g., dbt, data modeling, testing frameworks, version control for analytics code)
• Experience using tools like Cursor/ChatGPT to speed up coding and testing, improve documentation, and raise code quality (maintainability, readability, security, performance) is strongly preferred
• Strong understanding of data modeling concepts (star schema, dimensional modeling, slowly changing dimensions)
• Experience working with data lakes and contributing to automation and simplification improvements across the data ecosystem
• Experience owning features from design through delivery along with ongoing support
• Strong ability to communicate effectively with both technical and non-technical stakeholders, translating business requirements into technical solutions
• Experience partnering with analysts, data scientists, and business teams to define metrics, KPIs, and reporting requirements
• Experience mentoring junior engineers and analysts, and promoting best practices for data management, quality, and governance
• Undergraduate or graduate degree in Computer Science, Information Systems, or related field
• Experience with the following will be added advantage:
• Working with columnar databases (e.g., Redshift, Snowflake) and optimizing for query performance
• Distributed data processing (Hadoop, Spark, Hive)
• Extra consideration will be given to those with Healthcare-relevant company experience, with demonstrated industry knowledge of handling sensitive information

About the team:

Blink Engineering strives to build trusted, highly observable, data-driven products to bring affordable, accessible healthcare to all Americans. We understand healthcare is the most complex system most of us will ever fix. We believe in solving this complexity through the use of simple, well-known technologies. We are a highly collaborative team that believes in owning outcomes over owning code and putting patients at the center of everything we do.

About the role:

As a Senior Software Development Engineer in Test I, you will design and implement robust testing strategies and automation solutions for complex, cross-team product features. You will own the end-to-end automation roadmap for one or more modules defining strategic goals, execution plans, and success metrics.

The SDET team plays an important role in our company’s product development process. You’ll collaborate closely with engineers, TPMs, and product leaders to ensure our quality efforts scale with our product complexity. You will influence testing best practices across teams, driving improvements in automation coverage, performance, and reliability.

This is a highly technical and hands-on role that requires deep experience in automation, a strategic mindset, and the ability to thrive in a dynamic, cross-functional environment.

If you join Blink, you will:

• Design and implement end-to-end automation frameworks and testing strategies for complex, cross-team features.
• Own the automation roadmap for one or more modules. Defining goals, execution plans, and success metrics.
• Anticipate risks, identify testability gaps, and drive continuous improvements in quality and efficiency.
• Build and maintain functional, performance, and security automation tools integrated into CI/CD pipelines.
• Collaborate across engineering, product, and QA teams to ensure comprehensive coverage and reliable releases.
• Provide technical mentorship to SDETs and engineers, elevating automation design and code quality.
• Champion best practices in test design, observability, and automation standards across the organization

About You:

We all help each other on the team. Where you have previously worked or gone to school isn’t important to us.

The following, however, is:

• You have at least 7+ years of experience in SDET contributions and Tooling 
• You are passionate about delivering high-quality, reliable products through automation and smart testing strategies for both front end and backend.
• You have advanced proficiency in testing methodologies, automation frameworks, and debugging techniques.
• You are experienced in building and maintaining test infrastructure across multiple platforms and services.
• You have strong command over algorithms, data structures, database and scripting languages (SQL, Python, JavaScript, Typescript or Java).
• You have hands-on experience with CI/CD pipelines, performance tools, and monitoring systems.
• You have a deep understanding of API and backend testing, ideally with experience in AWS and systems like Kafka or Kinesis.
• Hands-on experience in setting up the Performance/Load/Stress test infrastructure.

Extras:

• Experience with cloud-native QA automation architecture and tool implementation
• Working knowledge of event-driven systems and distributed test environments.
• Familiarity with observability and monitoring tools for debugging in production.

About the Role

You are an engineer who, above all, is excited to build products that give our customers the best possible experience purchasing prescription medications. You have professional experience working on a team turning ideas into reliable, maintainable code — and ideally, you are eager to apply AI and machine learning to make healthcare more accessible, affordable, and personalized.

We believe in using a small number of well-known tools like AWS, Python, Javascript, MySQL/Postgres, and Linux. We are looking for engineers that value simplicity, pragmatism, and a bias toward action, and who are passionate about building products that bring real value to our customers.

Sr Software Engineers at Blink are responsible for building our world-class products. Your job is to take ownership over one of our hardest problems, envision and refine strategic solutions, and drive execution like an entrepreneur.

You will collaborate closely with a talented, cross-functional team of designers, product managers, data scientists, marketers, and operators. Through these partnerships, you’ll grow our business, build our core platform, and—above all—make sure that our customers have access to the least expensive and highest satisfaction pharmacy experience on earth.

At Blink, we determine the specific focus of engineering roles through the interview process. Key potential areas of ownership include:

• Our telemedicine platform
• Our home delivery experience
• Our growth team
• Our core pharmacy platform
• New product line development
• AI-powered personalization, automation, and decision-support systems
  
  

How to Achieve Success / Acumen

All Blinkers are expected to operate with our value of “Good Giving” in mind. Our culture is infused with the dedication and enthusiasm of employees who continuously strive to make a difference. Here’s how you will do that in this role:

Good Execution — Do your best work

• Design new APIs to power innovative features
• Fix performance problems and debug production issues
• Perform peer code and architecture reviews
• Build new features, write unit tests, and lead the release of these features to production
• Develop and A/B test new ReactJS components to improve our user experience
• Design, build, deploy and use AI/ML solutions for telemedicine triage, prescription guidance, fraud detection, personalization, and operational automation
  
  

Good Owner — Be the CEO of your role

• Help the team ship new products and features successfully with the right skills, mentorship, and organizational resources to deliver amazing experiences for our patients
• Coach, mentor, and develop engineers to reach individual goals while fostering cross-functional collaboration and product success
• Take responsibility for the long-term success of product projects and people
• Champion responsible adoption of AI across engineering and product teams, ensuring solutions are ethical, reliable, and scalable
  
  

Good Learning — Learn something new every day

• Demonstrate curiosity and an interest in learning new techniques and improving upon best practices to stay up-to-date with current and emerging trends
• Lead by example: put new ideas into action, fail fast, and learn from each experience
• Stay ahead of advances in AI/ML (including LLMs, NLP, recommendation systems, and predictive analytics) and apply them thoughtfully to our products
  
  

Good Feedback — Consider the perspective of others

• Listen actively and respond effectively through a variety of channels
• Give and receive candid and constructive feedback
• Promote trust and encourage teamwork to allow the product team to do their best work
  
  

Desired Experience

• 5+ years in a software engineering role
• You want to work in a highly collaborative environment: we believe a team can be stronger than its individual parts
• Independent and curious, comfortable owning features from design through delivery to production
• Experience with one or more modern programming languages (Python, JavaScript, etc.)
• Willingness to dive into a large code base and contribute immediately
• Enjoy writing code that is understandable, maintainable, and testable
• Collaborative and communicative — you love being part of a diverse team, building consensus, and establishing credibility. You are a Class-A communicator: curious, thoughtful, clear, and (mostly) correct.
• BE/BTech degree from a top institution
  
  

AI-Preferred Skills

• Experience with AI/ML frameworks (e.g., MCP servers, n8n, Google ADK, Vector DBs and Langchain)
• Familiarity with LLMs, Fine tuning,  and generative AI for personalization and patient support and order workflow
  
• Experience integrating AI into production-grade systems with measurable business impact
• Interest in applying AI responsibly in healthcare to maximize patient value and trust

*This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally or be willing to relocate.

The Opportunity

The Patient Services Operations team is at the forefront of Blink’s mission to bring affordable prices and deliver the best experience for our patients. As a Supervisor, Pharmacy Operations (Prior Authorization), you will play a critical role in ensuring the day-to-day execution of prior authorization workflows within a fast-growing hub pharmacy environment.

This is a hands-on management role for someone who thrives in fast-paced, high-volume operations and enjoys working closely with front-line teams. You will directly supervise hourly specialists, manage daily production performance, and ensure SLAs, quality standards, and productivity goals are consistently met.

Success in this role requires strong execution, attention to detail, and a commitment to team development. You’ll monitor queue health, coach employees using performance data, address workflow issues in real time, and escalate risks appropriately. You will also support the rollout of new processes and tools, helping your team adapt effectively as the business evolves.

This is an opportunity to build strong foundational leadership skills, develop high-performing teams, and make a direct impact on patient outcomes through operational excellence.

Responsibilities

Executing Daily Production Operations

• Own the success of the end-to-end prior authorization journey in order to provide an exceptional provider experience and meet program SLAs
• Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, across all prior authorization functions
• Perform quality checks and ensure team adherence to established processes and compliance standards
• Address workflow errors or issues as they arise and partner with leadership when escalation is needed
• Step into production during high-volume periods or coverage gaps
• Cultivate a positive and collaborative work environment and culture
• Perform other job duties, as assigned

Direct Team Supervision

• Supervise a team of hourly prior authorization specialists, on-site and virtually in other location(s)
• Set clear daily performance expectations aligned to established productivity and quality targets
• Conduct regular 1:1 meetings focused on performance, development, and engagement
• Provide real-time coaching and feedback based on observed performance and metrics
• Support corrective action processes when expectations are not met
• Assist with hiring, onboarding and training new team members
• Maintain accurate timecard, attendance, and documentation records
• Operate with a tech-forward mindset, leveraging systems, dashboards, and data to drive performance, identify trends, and inform decision-making
• Ensure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as applicable state and federal laws 

Managing Performance Through Data

• Review daily and weekly performance reports to track productivity, SLA attainment, and quality.
• Use data to guide coaching conversations and prioritization decisions.
• Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
• Ensure team metrics are updated and communicated clearly.

Supporting Process & System Changes

• Champion adoption of new technologies, operational changes, tools or policy updates,  ensuring  prior authorization specialists are trained, supported, and aligned during rollouts.
• Provide feedback from the frontline to leadership regarding system challenges or training needs.
• Participate in testing or rollout support for operational changes.

Required Qualifications: 

• Minimum 5 years of management and/or supervisory experience in a fast paced metrics driven environment with accountability to performance KPIs and service-level goals
• Demonstrate quality experience coaching employee performance and partnering with HR to manage employee relations issues
• Strong attention to detail and ability to manage multiple priorities in a fast-paced setting
• Technical aptitude and ability to learn new software
• Capable of working independently with minimal supervision
• Effective interpersonal skills with the ability to coach agents
• Ability to adapt to changing processes, technologies and workloads
• Comfortable managing daily production targets, SLAs, and quality standards
• Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results
• High school diploma or equivalent

Preferred Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or related field
• 5 years experience as an individual contributor in a retail, specialty pharmacy, healthcare, PBM, insurance, or pharmacy/medical claims (experience in revenue cycle, claims adjustment and benefits coordination may qualify)
• Proficient understanding of prior authorization operational standards 
• Strong knowledge of pharmacy regulations and compliance
• Data-driven mindset with experience in analyzing performance metrics and reporting

What success looks like in the role:

• Daily production goals and SLAs are consistently met.
• Team members clearly understand expectations and improve performance over time.
• Attendance, quality, and productivity issues are addressed promptly.
• Workflow disruptions are minimized through proactive daily management.
• The team demonstrates strong process adherence and accountability.

Location/Hours:

Fully onsite role in Robinson Township, PA (Pittsburgh, PA) 

Monday - Friday 8 hours shift between 8am - 9pm EST and Saturday rotation 9am - 5pm EST

 #BlinkPharmacy

• Receive, enter, and process prescriptions as per Blink protocols
• Initiate requests to prescribers for refills
• Place outbound phone calls and receive inbound phone calls to resolve routine and new issues with patients, doctors, insurers and external transfers
• Document all call information and data discovery according to operating procedures

• Complete order fulfillment on prescription orders, including filling and shipping
• Obtain a fundamental understanding of the Blink Health product for quick pharmacy assistance
• Resolve open orders through communication with pharmacists and the Blink Health Customer Experience team
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively with the management team and pharmacists

• Active Pharmacy Intern license or Pharmacy Technician license in the state of Missouri (in good standing and unrestricted)
• P1-P4 students eligible
• Strong command of the English language

• Every Saturday 8am-4pm CT with flexible weekday shifts available (7am-7pm)
• Location: 400 South Woods Mill Rd, Chesterfield, MO

As Engineering Director at Blink Health you are respected by colleagues for your industry leadership experience, ability to inspire and attract key talent, passion for customers and track record of delivering high-quality products that delight customers. 
In this role, your team will own the platforms and services powering Blink’s Speciality Medication business. You will lead a team of software engineers to ensure Blink’s platform is The Easiest Way to Buy Prescription Meds, while evolving underlying platform systems to scale with Blink’s expected hyper growth. Your team is proud of what they ship because you’ve built a culture of quality and continuous improvement. You will define and drive a long-term roadmap for your team, and you will scale your leadership to multiple teams.

Success:
An engineering leader at Blink Health is respected by colleagues for your deep technical contributions to the industry, your ability to inspire and attract key talent, your passion for customers and the impact of your work, and your ability to deliver large scale engineering solutions with quality. You will be responsible for leading engineering teams to build industry-defining services and products, leveraging modern cloud technology, and data technologies, setting long term technical vision, and creating a culture of quality and continuous improvement. You will be managing multiple full stack teams, responsible for building our world class product suite.

At Blink Health You Will:

• Provide technical leadership to build, develop and scale our platform that overhauls the healthcare space
• Identify business opportunities and define technical vision for your team and the company
• Be a domain expert on healthcare technology and products and an empathetic partner to our customers
• Inspire, recruit and mentor a team of high performing engineers.
• Develop a scalable engineering culture for top talent engineers
• Drive technology adoption in the team by promoting AI native culture

What We Look For:

• Proven track record of building top talent and high-performance teams, directing multiple teams and engineering managers
• Experience managing large scale systems in rapid growth environments
• Experience with modern web frameworks (e.g. React/Redux), Django/Flask, public cloud platforms (e.g. AWS) and data pipelines. 
• Familiarity with containerization, microservices architecture, continuous integration and
  delivery
• Leadership on multiple well-known products throughout their life cycles, from idea conception to product release and maintenance
• Proven success in working with product, marketing, business, and operations divisions
• Examples of engineers for whom you’ve guided their technical and career progress
• BA/BS in Computer Science or equivalent practical experience, MS/PhD preferred

How to achieve success/acumen:
You are a Director who, above all, is excited to build products that give our customers the best possible experience purchasing prescription medications. You have professional experience working on a team turning ideas into reliable, maintainable code.

• Managed career development
• Managed timelines
• Allocated Engineering resources
• Managed code reviews and career development
• Built web applications professionally
• Want to work in a highly collaborative environment: we believe a team can be stronger than its individual parts
• Are independent and curious
• Are comfortable owning features from design through delivery to production
• Have experience with one or more modern programming languages
• Are willing to dive into a large code base and contribute immediately
• Enjoy writing code that is understandable, maintainable, and testable
• Can communicate effectively with other engineers, designers, product managers, and anyone else at Blink
• Are excited to both design scalable APIs and elegant front-end code
• Good Execution - Do your best work
• Perform peer code and architecture reviews
• Build new features, write unit tests, and lead the release of these features to production.
• You enjoy diving into the system designs, technical trade offs(speed vs. quality)

Good Owner - Be the CEO of your role 

• Help the team ship new products and features successfully with the right skills, mentorship and organizational resources to deliver amazing experiences for our patients
• Coach, mentor and develop engineers to reach individual goals while fostering cross- functional collaboration and product success 
• Take responsibility for the long term success of product projects and people 

Good Learning - Learn something new every day 

• Demonstrate curiosity and an interest in learning new techniques and improving upon best practices to stay up-to-date with current and emerging trends
• Lead by example putting new ideas into action, failing fast and learning from each experience

Good Feedback - Consider the perspective of others 

• Listen actively and respond effectively through a variety of channels
• Give and receive candid and constructive feedback
• Promote trust and encourage teamwork allow the engineering team to do their best work  

Desired experience:

• 15+ years experience having worked in an engineering role 
• Familiarity with cloud infrastructure (AWS, GCP, Azure, etc).
• Want to work in a highly collaborative environment: we believe a team can be stronger than its individual parts
• Experience with some of our tech stack: Python, AWS, MySQL, Redshift, Aurora, Linux,
• Docker, Ansible, and/or nginx. Craft tools to help other teams achieve their goals and improve performance.
• You have experience building micro services and workflows that scale
• Can communicate effectively with other engineers, designers, product managers, and anyone else at Blink
• Are excited to both design scalable APIs and elegant front-end code
• Collaborative and Communicative - you love being part of a diverse team, building consensus, and establishing credibility. You are a Class-A communicator: curious, thoughtful, clear, and (mostly) correct.
• BE/BTech degree from top institution; MBA or CompSci degree preferred but not required.

Who You Are:

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues, document processes and procedures, and serve end-users with a positive customer experience.

What you'll Do: 

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
• Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
• Provide exceptional end-user support for our MacOS and Windows environment. 
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk moves, setups, and changes for desktop hardware and equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
• Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
• Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
• This role requires being onsite Monday-Friday during business hours.
• Participate in on-call rotation for remote support on Saturdays 9am-5pm ET or 1pm-9pm ET.
• May have to travel occasionally to provide IT support.

What You'll Need:

• 5+ years’ experience delivering end-user IT support services.
• Experience in supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing desktops, laptops, within an enterprise onsite and remote environment.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.
• Experience with Amazon Connect and Zendesk is a plus.
• Experience with IT Asset tracking.
• Experience supporting a large user community of remote users.
• Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
• Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
• A drive to learn as you go in a fast-paced environment.

Responsibilities

• Establish and evolve SRE best practices across the organization, including reliability principles, error budgets, incident response, postmortems, and operational readiness standards.
  
  
• Define and drive observability strategy for system health, performance, and reliability, including SLIs/SLOs, alerting quality, dashboards, and service health indicators.
  
  
• Design and implement software-driven solutions within the infrastructure domain, automating manual processes and eliminating operational complexity and toil.
  
  
• Act as a technical leader and force multiplier, helping set priorities and influencing decision-making across core cloud infrastructure, reliability tooling, and platform architecture.
  
  
• Take ownership of large, ambiguous initiatives, driving them from concept to delivery while aligning stakeholders across engineering, security, and product.
  
  
• Combine deep knowledge of software development, infrastructure, and security to improve platform resilience, scalability, performance, and compliance.
  
  
• Proactively identify systemic risks and reliability gaps, recommending and leading platform upgrades and architectural improvements before they become incidents.
  
  
• Partner with engineering teams to improve developer workflows, tooling, and operational maturity, increasing productivity while reducing cognitive load.
  
  
• Provide technical mentorship, architecture guidance, and high-quality design and code reviews for engineers across infrastructure and product teams.
  
  
• Lead by example in documentation and knowledge sharing, ensuring systems and processes are well-understood and not dependent on individual ownership.
  
  
• Participate in and help mature incident response, escalation practices, and post-incident learning across the organization.
  
  

Desired Experience

• Bachelor’s or Master’s degree in Computer Science or equivalent practical experience.
  
  
• 7+ years of experience in site reliability engineering, infrastructure engineering, or platform engineering roles, with demonstrated impact at scale.
  
  

Reliability & Troubleshooting

• Expert-level, methodical troubleshooting across the entire stack, from application to kernel to network.
  
  
• Strong command-line proficiency and deep expertise in Linux systems and operating system fundamentals.
  
  
• Advanced understanding of networking concepts including load balancing, proxies, DNS, TCP/IP, NAT, and service-to-service communication.
  
  

Software & Automation

• Experience working across multiple languages (e.g., Python, Go, Bash, and familiarity troubleshooting application stacks such as React or similar).
  
  
• Strong track record of automating repetitive and complex operational work to reduce toil and increase reliability.
  
  
• Ability to design and build internal tools (Python or Go) that standardize and scale engineering practices.
  
  
• Comfortable operating in an agile environment, with disciplined testing and quality practices.
  
  

Cloud & Platform Engineering

• Deep experience with cloud platforms (AWS preferred, GCP/Azure acceptable), particularly managed services and production-grade architectures.
  
  
• Strong expertise in Kubernetes and container orchestration (EKS, Helm), including lifecycle management and operational best practices.
  
  
• Proven experience designing and implementing observability systems, including metrics, logging, tracing, dashboards, and alerting.
  
  
• Deep understanding of container technologies, security scanning, secrets management, dynamic configuration, and microservices architectures.
  
  
• Familiarity with service meshes and advanced traffic management concepts.
  
  

Infrastructure as Code

• Experience designing and maintaining company-wide IaC codebases using tools such as Terraform, Pulumi, CloudFormation, or Ansible.
  
  
• Ability to think holistically about infrastructure design, cost, reliability, security, and long-term maintainability.

The Opportunity

Blink Health is seeking a Principal Product Manager to lead strategic development across our internal platforms, partner-facing tools, and third-party integrations. This role is ideal for a product leader who enjoys diving deep into technical problem spaces, driving execution across systems, and making complex processes feel simple and scalable.

You’ll play a key role in shaping the systems that power BlinkRx’s operations, working closely with Engineering, Data, and Operations to deliver foundational tools that scale with the business.

Responsibilities

• Set the product direction by defining the strategy and priorities across a suite of internal and external facing tools and backend services that drive the operations of BlinkRx.
  
  
• Lead the roadmap for external system integrations.
  
  
• Partner with Engineering, Data, Operations, and Legal to scope, build, and ship technical solutions that improve system performance, scalability, and reliability.
  
  
• Design reusable product components, workflows, and APIs that power core business processes and reduce friction for downstream teams.
  
  
• Define success metrics, analyze product performance, and continuously improve tools based on data and user feedback.
  
  
• Identify opportunities in our business processes to automate, optimize, or rebuild for scale.

Qualifications

• 8+ years of product management experience with a focus on platform tools, internal systems, integrations, or enterprise workflows.
  
  
• Previous experience as a software engineer or in a technical implementation role; able to engage deeply with architecture and backend systems strongly preferred.
• Adept at untangling complex, interdependent systems and turning them into scalable, efficient solutions.
  
  
• Strong understanding of APIs, data pipelines, distributed systems, and integration patterns; capable of translating business needs into technical specs.
  
  
• Data driven with a demonstrable history of using data to inform decisions, measure success, and prioritize development.
  
  
• A track record of delivering high-quality outcomes, keeping stakeholders aligned, and pushing through ambiguity with clarity and focus.
  
  
• Excellent communication skills with the ability to clearly articulate product direction, technical challenges, and business value across diverse audiences.
  
  

• Experience in pharmacy technology, supply chain systems, or fulfillment operations is a plus
  
  
• Familiarity with internal tooling, workflow automation, or logistics software preferred

The Opportunity

Blink Health is seeking a Principal Product Manager to lead strategic development across our internal platforms, partner-facing tools, and third-party integrations. This role is ideal for a product leader who enjoys diving deep into technical problem spaces, driving execution across systems, and making complex processes feel simple and scalable.

You’ll play a key role in shaping the systems that power BlinkRx’s operations, working closely with Engineering, Data, and Operations to deliver foundational tools that scale with the business.

Responsibilities

• Set the product direction by defining the strategy and priorities across a suite of internal and external facing tools and backend services that drive the operations of BlinkRx.
  
  
• Lead the roadmap for external system integrations.
  
  
• Partner with Engineering, Data, Operations, and Legal to scope, build, and ship technical solutions that improve system performance, scalability, and reliability.
  
  
• Design reusable product components, workflows, and APIs that power core business processes and reduce friction for downstream teams.
  
  
• Define success metrics, analyze product performance, and continuously improve tools based on data and user feedback.
  
  
• Identify opportunities in our business processes to automate, optimize, or rebuild for scale.

Qualifications

• 8+ years of product management experience with a focus on platform tools, internal systems, integrations, or enterprise workflows.
  
  
• Previous experience as a software engineer or in a technical implementation role; able to engage deeply with architecture and backend systems strongly preferred.
• Adept at untangling complex, interdependent systems and turning them into scalable, efficient solutions.
  
  
• Strong understanding of APIs, data pipelines, distributed systems, and integration patterns; capable of translating business needs into technical specs.
  
  
• Data driven with a demonstrable history of using data to inform decisions, measure success, and prioritize development.
  
  
• A track record of delivering high-quality outcomes, keeping stakeholders aligned, and pushing through ambiguity with clarity and focus.
  
  
• Excellent communication skills with the ability to clearly articulate product direction, technical challenges, and business value across diverse audiences.
  
  

• Experience in pharmacy technology, supply chain systems, or fulfillment operations is a plus
  
  
• Familiarity with internal tooling, workflow automation, or logistics software preferred