Role Overview

We are seeking a highly capable, hands-on Senior Accountant to help support both the operational and statutory accounting functions of our India subsidiary and month-end close processes. This role will play a critical part in ensuring financial accuracy, regulatory compliance, and scalable processes across geographies.

The ideal candidate combines strong technical accounting expertise with a proactive, ownership-driven mindset. They will act as a key finance partner to the India team while collaborating closely with global finance stakeholders to ensure alignment with company-wide standards.

Key Responsibilities

India Statutory & Operational Accounting

• Support day-to-day accounting and finance operations for the India entity, ensuring accuracy, timeliness, and compliance
• Work with a third party to manage statutory compliance, including entity registrations, tax filings, and coordination of statutory audits
• Assist with payroll processing reviews and ensure compliance with local labor and tax regulations
• Maintain strong internal controls across cash management and expense cycles
• Partner with HR and internal teams to support compliant employee onboarding and compensation processes
• Serve as a point of contact for India-based employees

• Perform core accounting activities
• Support the monthly close process, including balance sheet reconciliations and variance analysis
• Coordinate with external accounting partners to ensure accurate and timely financial reporting
• Support annual audit processes, including audit preparation and resolution of inquiries
• Partner with tax advisors on filings, compliance, and transfer pricing matters

Process Improvement & Cross-Functional Collaboration

• Identify and drive process improvements to enhance efficiency, accuracy, and scalability
• Support automation initiatives across accounting workflows
• Collaborate cross-functionally to ensure data integrity and alignment across systems
• Contribute to ad hoc projects and strategic finance initiatives

Qualifications

• Qualified Chartered Accountant
• 4-7 years of accounting or finance experience, with exposure to India statutory requirements
• Background in public accounting (Big 4 preferred) and/or corporate accounting
• Experience working with auditors, tax advisors, and external vendors
• Strong ERP experience (e.g., NetSuite, Oracle, Workday) and advanced Excel skills

Core Competencies

• Strong ownership mindset with ability to operate independently
• High attention to detail with sound accounting judgment
• Ability to balance hands-on execution with process and strategic thinking
• Excellent communication and stakeholder management skills
• Adaptability and comfort operating in a fast-paced, evolving environment

Strong preference for candidates in Eastern Time Zone.

Responsibilities:

• Active involvement in the monthly close process, owning the preparation of journal entries, account reconciliations, and workpapers.
• Focus areas include, but are not limited to, Revenue, Accounts Receivable, Customer on Account, and Security Deposits.
• Identify opportunities to automate, streamline, and improve the accuracy and timeliness of monthly close; use ERP system effectively, with a keen eye on improving processes.
• Conduct fluctuation and variance analysis and provide insightful explanations to help facilitate accurate monthly financial results.
• Work closely with cross-functional teams to ensure the completeness and accuracy of data used for accounting purposes.
• Assist with annual audits and tax compliance data preparation.
• Document internal controls and current processes to ensure repeatability.
• Actively participate in process improvement efforts and drive automation and utilization of AI for routine processes within the Accounting Team.
• Perform strategic initiatives and projects to support the growth and scalability of the company and assist with other accounting initiatives and ad hoc projects as needed.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field.
• CPA designation (or working towards a CPA) strongly preferred.
• Minimum of 3 years of related accounting experience working in an accounting function; prior public accounting experience preferred.
• Big 4 experience in audit or tax and industry experience strongly preferred.
• Strong understanding of GAAP accounting principles, financial analysis, and reporting.
• Advanced Excel skills with experience manipulating large datasets using features such as XLOOKUP, PivotTables, and Dynamic Arrays, Preferred Power Query.
• Experience with enterprise software (e.g., NetSuite, Oracle, Workday) preferred.
• Ability to maintain a high level of accuracy in performing all essential duties and strong attention to detail.
• Positive, driven, and accurate self-starter who enjoys working in a dynamic environment.
• Excellent communication and organizational skills, including time management and prioritization abilities to meet tight deadlines and work under pressure.
• Flexible and proactive, willing to jump in wherever needed.

The Role: Strategic Operations Manager, Operational Excellence

The Provider Operations team is responsible for enabling high-quality, efficient provider engagement and driving performance across the Provider Growth team. This role sits within our Operational Excellence function and is responsible for defining, owning, and scaling the systems, workflows, and operating model that power Provider Operations.

This is a highly strategic and analytical role focused on end-to-end process design, cross-functional alignment, and long-term scalability. You will partner closely with Sales, RevOps, Product, and Marketing to define “what good looks like” and ensure Provider Operations can operate efficiently at scale.

You’ll spend approximately 50% of your time leading and executing critical initiatives, and 50% helping to define strategy, frameworks, and performance standards to drive measurable improvements across the organization leveraging data.

Responsibilities

• Operating Model + Workflows: Support the end-to-end design and evolution of Provider Operations workflows. Define and standardize how work gets done across the Provider Growth organization.
• Strategic Planning & Initiative Leadership: Define and lead high-impact, cross-functional initiatives. Set direction, align stakeholders, and ensure scalable implementation.
• Cross-Functional Alignment: Partner cross-functional to translate operational needs into scalable system and tooling improvements. Act as the bridge between frontline workflows and technical solutions.
• Operational Excellence: Drive a culture of operational excellence by standardizing processes, documentation, and best practices across Provider Operations.
• Problem Solving: Identify systemic inefficiencies and design solutions across people, process, and technology to improve scalability, consistency, and provider experience.

Must-Have Qualifications

• Experience: 4+ years of proven experience using analytics to solve complex business or operational problems across multiple teams, ideally in a high-growth, fast-paced environment; Bachelor’s degree in Business, Operations Management, or a quantitative field.
• Problem Solving: Exceptional problem-solving skills with a track record of delivering high-impact results. Ability to approach ambiguous challenges with structured thinking and creativity.
• Strategic Thinking: Ability to define and drive long-term strategy while balancing immediate operational needs.
• Technical Proficiency: Proficiency in data analysis tools (Google Sheets, SQL, BI tools), with the ability to interpret data and translate insights into system-level improvements.
• Collaborative Mindset: Strong experience gathering requirements and partnering with cross-functional stakeholders. Ability to influence and align teams across technical and non-technical functions.
• Communication Skills: Ability to clearly articulate strategy, frameworks, and recommendations to both technical and non-technical audiences.
• Project Management: Proven ability to lead large-scale, cross-functional initiatives from concept through implementation.
• Adaptability/Resiliency: Thrives in ambiguity and can operate effectively in a fast-paced, evolving environment.

We are seeking an ambitious, proactive, curious, and highly organized Administrative Assistant to support one of our Senior Executive Assistants.

This position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. The right candidate will be capable of prioritizing and managing multiple projects in a dynamic, ever-changing environment, and is a natural self-starter with strong administrative and project related skills.

This role is based within our Kirkland, WA office and would require being onsite 4 days per week.

Responsibilities:

• Support calendar management by helping to schedule and coordinate meetings, flagging conflicts and escalating as needed to the Senior EA.
• Anticipate executive needs and proactively identify opportunities to streamline processes and improve team efficiency
• Own end-to-end project execution for key initiatives (hiring, off-sites, onboarding) with minimal oversight, escalating strategically when needed.
• Set up internal and external meetings, including sending invites, reserving conference rooms, and preparing basic agendas.
• Help take notes and track action items during meetings to document decisions and next steps.
• Assist with domestic and international travel arrangements under the guidance of the Senior EA.
• Create and submit expense reports on behalf of the team.
• Help identify and implement process improvements across administrative functions, demonstrating initiative in a rapidly evolving environment.
• Represent the executive team with poise and professionalism in interactions with internal teams, candidates, and external vendors.

Qualifications:

• Bachelor's degree preferred but not required.
• 3+ years of administrative or executive support experience; experience in a fast-paced, high-pressure tech or startup environment is a plus.
• Demonstrated ability to work independently, and within ambiguity. 
• Familiarity with Google Suite (Calendar, Docs, Sheets, Gmail).
• Clear written and verbal communication skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to navigate cross-functional relationships at all levels of the organization.

We are seeking an experienced, proactive, energetic, and highly organized Senior Executive Assistant to support a critical member of our c-suite. This person will be responsible for providing comprehensive support to this executive within our New York City (Flatiron) office.

This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. The right candidate will be capable of prioritizing and managing multiple projects in a dynamic, ever-changing environment, and is a natural self-starter with strong administrative and project related skills.

This role would require being onsite 4 days per week.

What you’ll do:

• Provide sophisticated calendar management. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Serve in a strategic  "gateway" role ensuring efficient and impactful use of the executive’s time. 
• Provide a bridge for smooth communication between the executive and business teams
• Work collaboratively with other Executive Assistants and the Talent Acquisition team to maintain a smooth hiring process (setting up interviews, aligning meetings, etc).
• Manage team 1:1s with direct reports.
• Set up internal and external meetings.
• Help set and track agendas for meetings, take notes and/or action items to document decisions made in meetings.
• Manage domestic and international travel arrangements ensuring tight schedules and well articulated agendas.
• Create/submit expense reports on behalf of the executive team.
• Arrange and execute team building activities, offsites, and social events (remote and in-office).
• Help with onboarding for new senior leadership and their direct reports.

Qualifications:

• Bachelor's degree is required.
• 6+ years of past Executive Assistant experience is required. Preference for a fast-paced, tech startup environment managing a c-suite level executive.
• Extensive experience with project management, project planning, and task tracking.
• Strong Google Suite skills are preferred
• Expert level written and verbal communication skills.
• Strong problem-solving skills.
• Strong organizational skills with the ability to stay on top of and complete multiple tasks in a timely manner.

The Role: The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. We compete in an industry where minutes matter, and are looking for an experienced, gritty, hands-on leader to drive conversion, improve patient engagement, and lead a growing team of 70+. You will own team conversion targets, execute against clear performance goals, and partner cross-functionally with Operations, Growth, Marketing, Product, and Data Analytics. This role requires balancing day-to-day execution with building scalable processes for long-term success. If you thrive in ambiguity, enjoy building and optimizing systems, and are passionate about developing high-performing teams, this role is for you.

What you’ll do:

• Execute on team strategy: Support the development and execution of outbound engagement strategies to improve conversion, retention, and patient experience. Translate broader organizational goals into actionable team plans.
• Lead and develop your team: Manage a team of individual contributors and/or team leads. Drive a strong culture of accountability, coaching, and continuous improvement.
• Oversee day-to-day operations: Ensure effective execution of outbound call campaigns, including follow-ups, patient outreach, and support initiatives. Monitor workflows and adjust as needed to meet performance targets.
• Track and improve performance: Analyze call metrics, conversion rates, and customer feedback to identify trends and areas for improvement. Partner with leadership to implement changes and track impact.
• Partner cross-functionally: Collaborate with Operations, Growth, Marketing, Product, and Analytics teams to align on messaging, campaigns, and process improvements. Provide frontline insights to inform decision-making.
• Drive continuous improvement: Identify opportunities to improve scripts, tools, and processes to increase efficiency and effectiveness of outbound efforts.

A successful applicant will fit the following criteria:

• Bachelor’s degree or equivalent experience
• 8+ years of experience in an outbound calling or customer operations environment
• Experience working toward performance targets such as conversion or revenue goals
• Strong coaching and people development skills
• Analytical mindset with the ability to interpret data and drive action
• Excellent communication and collaboration skills
• Experience working cross-functionally and influencing stakeholders
• Healthcare experience is a plus

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Role: Senior Consultant, Blink Rx Growth & Strategy

The Growth team partners with pharmaceutical manufacturers to develop a deep understanding of their problems and leverages the suite of services that BlinkRx can provide to develop a solution. The team is responsible for new client acquisition, launching new brands on BlinkRx, driving growth with existing clients, and contributing to building the Growth team’s infrastructure. Individuals in this role will build a robust understanding of drug commercialization fundamentals and latest technology trends and applicability to solve commercialization challenges. Your role will sit within the Revenue function, where you will work closely with the most senior executives who have PnL accountability on high-impact projects, both internal and external.

Specifically, you will:

• Build growth strategies for your clients in partnership with Growth leadership and be responsible for execution
• Manage relationships with our pharma manufacturer clients, including overseeing the launch of new brands on BlinkRx requiring cross-functional collaboration with teams across the company
• Drive revenue by operationally supporting business development leadership throughout the end- to-end client acquisition cycle
• Contribute to foundational internal projects that will help to scale and build the Growth function at Blink (ex: researching new legislation and making recommendations for how Blink should adapt its product and GTM strategy to better support clients)

A successful applicant will fit the following criteria:

• Minimum 4 years of experience at a top strategy consulting firm or tech company in strategy & operations 
• Strong analytical skills
• You hold yourself to an extremely high bar and have strong execution skills
• You are comfortable owning multiple competing projects at once, and are able to work cross- functionally with a variety of stakeholders
• You are action oriented and thrive in a fast paced environment owning multiple initiatives
• You are a very fast learner and are capable of distilling complex concepts into simple descriptions or explanations
•  You have strong attention to detail and can establish thorough project plans and deliver against committed timelines
• Background in strategic consulting is strongly preferred 

The Role: Manager, Blink Rx Growth & Strategy

BlinkRx is seeking a courageous leader and builder who will be responsible for growing our pharma business. This individual will have P&L responsibility for a set of accounts across the revenue funnel and help drive our core product offering. This role is a part of the Growth & Revenue function which is focussed on new client acquisition, driving success with existing clients, and building tools to power future scalability and innovation. You will be involved in all aspects of Growth Strategy & Operations and work closely with the Product and Operations teams. This role will report to our Partner, BioPharma Growth. 

Responsibilities:

Specifically, you will:

• Work closely with Product and Operations to drive our core offerings forward
• Develop and drive initiatives to drive product innovation and drive operational effectiveness
• Have P&L accountability for a set of accounts across the revenue funnel
• Drive revenue by operationally supporting the Growth team throughout the end-to-end client acquisition cycle
• Design and implement growth initiatives for increasing awareness and driving loyalty
• Work with the analytics and insights team to design and disseminate reports to improve data visibility across the company
• Work and collaborate closely with the Senior Leaders across multiple functions at the company on high-visibility initiatives for the business, both internal and external.

A successful applicant will fit the following criteria:

• Minimum 5 years of experience working on cross functional projects in a consulting environment, tech company in strategy & operations or a startup environment - preferably with deep involvement in product and operations roles
• Background in commercial strategy, market access, or product/operational strategy within healthcare or life sciences, is strongly preferred
• Strong analytical skills 
• You hold yourself to an extremely high bar and have strong execution skills
• You are comfortable owning multiple competing projects at once, and are able to work cross-functionally with a variety of stakeholders
• You are action oriented and thrive in a fast paced environment owning multiple initiatives
• You are a very fast learner and are capable of distilling complex concepts into simple descriptions or explanations
• You have strong attention to detail and can establish thorough project plans and deliver against committed timelines
• You are an innovative and creative problem solver and are solution oriented
• MBA or background in strategic consulting is preferred

Open to remote candidates as well as local candidates in New York, Pittsburgh, or St. Louis

The Role: 

The Patient Services Operations team is at the forefront of our mission to deliver affordable, world-class experiences for every customer. As Senior Manager, Knowledge Management (KM) & Communications, you will own the strategy, architecture, and execution of how information is created, maintained, and delivered across Patient Services — at scale. This is not a traditional KM role. We are looking for a forward-thinking leader who treats knowledge infrastructure as a product, with Artificial Intelligence (AI) and automation at its core. You will drive the evolution of how frontline teams access and apply information — moving from static documentation toward intelligent, dynamic knowledge systems that surface the right information at the right moment. In a highly regulated healthcare environment, you will ensure teams are equipped with clear, compliant, and current knowledge while leading internal communications that drive change, alignment, and continuous improvement.

What You'll Do:

Knowledge Management Strategy & AI Innovation

• Define and own the long-term vision for a modern, AI-enabled knowledge management ecosystem across Patient Services
• Lead the evaluation, implementation, and governance of AI-powered knowledge tools — including Large Language Model (LLM)-assisted content generation, intelligent search, and automated content freshness workflows
• Build a knowledge infrastructure that proactively surfaces relevant information to frontline agents in real time, reducing handle time and improving accuracy
• Partner with Product and Technology teams to integrate knowledge systems into agent-facing tools, chatbots, and customer-facing self-service experiences
• Continuously assess the emerging AI/ML landscape for opportunities to improve content creation, retrieval, personalization, and compliance monitoring

Content Development & Editorial Leadership

• Set and uphold a high editorial bar for all knowledge content — Standard Operating Procedures (SOPs), communications, training materials, and compliance documentation — ensuring content is clear, accurate, empathetic, and user-focused
• Lead a team of content developers and knowledge specialists, setting clear goals, coaching for growth, and building a culture of quality and ownership
• Own the full content lifecycle: creation, review, approval, publication, versioning, and retirement
• Develop scalable frameworks and governance models for content consistency across business units and geographies

Internal Communications

• Oversee all internal communications to Patient Services teams, including operational changes, policy updates, product launches, and leadership messaging
• Design communication strategies that drive comprehension, adoption, and alignment at scale across a distributed frontline workforce
• Measure communication effectiveness and iterate based on data and team feedback

Cross-Functional Execution & Program Management

• Lead knowledge and communications workstreams for new client and product launches — from requirements gathering through go-live and post-launch optimization
• Partner closely with Operations, Compliance, Legal, Training, Product, and Technology to ensure knowledge content meets regulatory standards and operational realities
• Define, track, and report on team Key Performance Indicators (KPIs) — content accuracy rates, time-to-publish, agent utilization, self-service deflection, and others — to drive continuous improvement
• Build scalable mechanisms to ensure global consistency and quality as the business grows

A successful applicant will fit the following criteria:

• Bachelor's degree or equivalent experience
• 7+ years of experience in knowledge management, content strategy, or related fields, with at least 3+ years managing and developing people
• Demonstrated experience leading AI or technology-forward initiatives in a knowledge, content, or operations context — including hands-on work with LLM tools, AI-assisted authoring, or intelligent search platforms
• Proven track record owning KM strategy, governance, and content lifecycle for large-scale frontline or customer service operations
• Strong editorial and written communication skills, with experience leading internal communications through complex operational or policy change
• Experience operating in regulated industries (healthcare, pharmacy, insurance, or similar), with a rigorous focus on accuracy and compliance
• Comfort working with data — defining KPIs, analyzing content performance, and translating insights into actionable improvements
• Experience with enterprise KM platforms, CMS tools, or contact center knowledge bases (e.g., Guru, Confluence, Salesforce Knowledge, or similar)
• A builder's mindset: you see knowledge infrastructure as a product, not a filing system, and you're energized by the opportunity to modernize how teams work

Onsite & Hybrid Work Requirements (Mandatory):

• Open to remote candidates as well as local candidates in New York, Pittsburgh, or St. Louis
• Remote candidates: Regular onsite travel is required. During the first 60 days, travel onsite twice per month for four consecutive days (Mon–Thu). After 60 days, travel onsite once per month for four consecutive days (Mon–Thu)
• Local candidates: Hybrid schedule with a minimum of three (3) days per week in office

The Role — Senior Program Manager (Patient Services Operations)

The Patient Services Operations (PSO) team is central to Blink’s ability to deliver affordable medications and a best-in-class patient experience at scale. As the business grows in client complexity, product surface area, and operational volume, disciplined cross-functional execution is increasingly critical. The Program Management function within PSO ensures high-impact initiatives translate into operationally sound, scalable execution. The team drives structured planning, stakeholder alignment, risk management, and governance across client onboarding, product launches, go-to-market initiatives, and scaling efforts. Program Management serves as the connective tissue across Operations, Product, Engineering, Growth, and other internal partners—ensuring strategic priorities are delivered with clarity, accountability, and operational rigor.

The Senior Program Manager, Patient Services Operations will lead complex, cross-functional initiatives end-to-end, serving as the single-threaded owner for operational readiness and execution. This role ensures launches are delivered on time, stakeholders remain aligned, risks are proactively mitigated, and durable operational frameworks are built to support scale. Success in this role requires a seasoned, hands-on execution leader with strong systems thinking—able to create clarity in ambiguity, connect cross-functional interdependencies, anticipate downstream impacts, and drive alignment without authority while embedding repeatable program management standards across PSO and partner teams.

This will be an on-site position based within our Pittsburgh, PA office.

What You’ll Do

Client Onboarding & Launch Leadership

• Serve as the primary PSO lead for end-to-end client onboarding, driving operational readiness and execution in partnership with Growth, Product, Engineering, Operations, corporate, and other technical functions from definition through go-live and stabilization.
• Define scope, timelines, dependencies, project execution plans for streamlined and coordinated delivery.
• Ensure full operational readiness across workflows, product solutions, training, and operational capacity.
• Drive structured post-launch stabilization and transition to steady-state ownership.

Product & Operational Readiness

• Partner with Product and Engineering to prepare PSO for new feature launches and roadmap initiatives.
• Translate product requirements into clear operational action plans.
• Align stakeholders early to close context gaps and minimize downstream risk.
• Drive structured change management to ensure adoption and sustained operational performance.

Program Governance & Execution Discipline

• Build and manage detailed project plans across multiple concurrent workstreams.
• Capture key insights and action items from Ops WBRs (Weekly Business Reviews), and drive coordinated cross-functional follow-through.
• Proactively identify risks and dependencies that could impact delivery or business outcomes.
• Develop executive-ready reporting that provides visibility into progress, tradeoffs, and business impact.
• Partner with leadership to establish and maintain strong governance frameworks (status reporting, risk and issue management, escalation pathways, change control).

Escalation Ownership & Systemic Issue Resolution

• Serve as the central owner for operations-related client/field escalations.
• Conduct root cause analysis and drive durable cross-functional remediation.
• Identify and analyze recurring issues through a systems lens to address root causes, not symptoms, and drive durable cross-functional fixes.

Scaling & Continuous Improvement

• Identify systemic bottlenecks across onboarding and launch workflows, and design cross-functional process improvements that improve cost, speed, reliability, and scalability.
• Standardize and scale launch and delivery best practices to support increasing volume and complexity.
• Identify structural impediments to scale and partner with leadership to prioritize, design, and operationalize solutions.
• Continuously enhance program management frameworks within PSO to improve speed, quality, and predictability of delivery.

Must-Have Qualifications

• Bachelor’s degree or equivalent professional experience.
• Healthcare or pharmacy industry experience strongly preferred.
• 6+ years of experience in program management, project management, operations, product operations, or related roles in fast-paced, high-growth environments.
• Proven track record leading multiple concurrent, complex cross-functional initiatives end-to-end, managing interdependent workstreams, stakeholders, and deliverables (e.g., client onboarding, product launches, operational scaling).
• Hands-on experience working at the intersection of Operations, Product, Engineering, Growth/Sales, Data, and Knowledge Management.
• Technical fluency bridging business and engineering teams to define requirements, shape solutions, and inform roadmaps; comfortable using data and strategic context to guide prioritization and tradeoffs.
• Strong systems-thinking capability with the ability to connect cross-functional inputs, anticipate downstream impacts, and design scalable processes.
• Demonstrated ability to create clarity from ambiguity and drive alignment and execution without direct authority in matrixed organizations.
• Proven experience managing escalations, conducting root cause analysis, and leading structured cross-functional remediation.
• Structured, data-driven problem solver with high operational rigor, clear goal-setting, proactive risk management, and a bias for action.
• Highly organized and adaptable, able to manage shifting priorities without losing execution momentum.
• Excellent stakeholder management and relationship-building skills, with clear and concise written and verbal communication, including executive-level audiences.

Preferred Qualifications

• Experience scaling onboarding or operational frameworks in a live production environment.
• Track record of improving speed, cost, or quality through structured process design.
• Familiarity with lean or continuous improvement methodologies.

The Role: Operational Excellence Manager (Pharmacy Operations)

The Operational Excellence Manager (Pharmacy Operations) is part of Blink’s Patient Services Operations team, which leads our mission to make prescriptions more affordable and deliver the best patient experience. Reporting under the Operational Excellence umbrella, this role drives process improvement, standardization, and efficiency across Hub Pharmacy Operations. You’ll partner cross-functionally with Patient Services Operations, Product & Engineering and Data to identify inefficiencies, streamline workflows, and execute initiatives that enhance scalability, quality, and patient impact. The ideal candidate is both a strategic thinker and hands-on executor, skilled at translating operational needs into scalable processes, tools, and data-driven insights.

This will be an on-site position based within our Pittsburgh, PA office.

Responsibilities

• Process Improvement & Operational Design: Drive initiatives that improve pharmacy operational efficiency, quality, and scalability. Identify bottlenecks, redundancies, and automation opportunities. Document end-to-end workflows and partner with Product and Engineering to implement process enhancements into the product platform. 
• Project Execution & Cross-Functional Collaboration: Lead cross-functional initiatives from concept through delivery, ensuring timely execution and alignment with organizational goals. Translate business needs into actionable plans and support the rollout of new workflows, offerings, and features. Build consensus, track progress, and maintain clear communication across teams.
• Analytics & Reporting: Use data to guide decisions and measure the impact of operational initiatives. Develop key performance metrics, analyze trends, and conduct root-cause analysis on performance gaps. Collaborate with the team analyst to build dashboards and share insights that drive continuous improvement.
• Operational Excellence: Foster a culture of operational excellence through standardized documentation, clear metrics, and continuous improvement. Define and demonstrate what “good” looks like, driving adoption of best practices across Pharmacy Operations.

Must-Have Qualifications

• Experience: 5+ years in pharmacy operations, healthcare operations, or process improvement; experience leading cross-functional initiatives in a high-growth or healthcare environment preferred.
• Project Management: Proven ability to plan and execute multiple initiatives from concept to completion, managing timelines, deliverables, and stakeholder alignment.
• Analytical Skills: Strong ability to interpret data, identify trends, and translate insights into actionable process improvements; experience with Google Sheets, SQL, and/or BI tools.
• Process Improvement: Familiarity with Lean, Six Sigma, or other continuous improvement methodologies; skilled at documenting workflows and standardizing processes.
• Technical Fluency: Proficiency with Google Workspace tools (Sheets, Slides, App Script) and comfort with light technical solutioning or automation.
• Communication & Collaboration: Excellent written and verbal communication skills with the ability to influence and align cross-functional teams.
• Adaptability: Thrives in a dynamic, fast-paced environment with shifting priorities; able to balance strategic thinking with hands-on execution.
• Mission-Oriented: Motivated by Blink’s mission to improve medication access and passionate about delivering scalable, data-driven operational solutions.

The Role

We are seeking a Director of Data Platform & Engineering to lead the evolution of Blink’s real-time and batch data platform, built on AWS and Databricks. This role owns the strategy, execution, and people leadership for the data platform and engineering team, managing a team of Data Engineers and Data Platform Engineers.

As a Director, you will set the long-term vision and day-to-day management of the data platform and how data is ingested, processed, stored, and modeled, aligned with business objectives. This is a high visibility role deriving trusted metrics, reports and analytics that power decisioning systems, operational workflows and data products for internal and external stakeholders. You will balance hands-on technical judgment with organizational leadership—building high-performing teams, scaling platform capabilities, and ensuring the platform remains reliable, cost-effective, and aligned with business priorities.

This is a highly cross-functional role, partnering closely with Product, Engineering, Infrastructure Data, and Leadership to simplify our data ecosystem, retire legacy patterns, and establish scalable, lakehouse-first foundations for real-time analytics and decisioning.

What You Will Do

Platform & Technical Leadership

• Own the operations and administration of our end-to-end data platform including ingestion, storage, and data/insight serving layers
  
  
• Own architecture and implementation of platform modernization including streaming systems, lakehouse design, and data-serving APIs, ensuring scalability, correctness, and operability
  
  
• Unify real-time and historical data with strong data quality and correctness guarantees
  
  
  
• Define and enforce standardized data contracts, event schemas to feed curated, trusted datasets for downstream applications, reporting and AI/ML, aligned with business needs.
  
  
• Set standards for performance, cost efficiency, reliability, and observability across Spark, SQL, and streaming workloads
  
  

People & Organizational Leadership

• Lead, mentor, and grow teams of Data Engineers and Data Platform Engineers, including hiring, performance management, and career development
  
  
• Build a strong engineering culture focused on ownership, technical excellence, and continuous improvement
  
  
• Develop clear team charters, ownership boundaries, and operating models that scale with the business
  
  
• Act as a coach and technical sounding board for senior and staff-level data and platform engineers, enabling high-impact decision-making
  
  
• Partner with Data leadership to plan capacity, staffing, and roadmaps aligned to company priorities
  
  

Cross-Functional Partnership

• Partner closely with leaders in Data, Product, Engineering, Operations, Finance, Network and Growth to align platform investments with business outcomes
  
  
• Translate business needs into platform capabilities and sequencing, balancing short-term delivery with long-term platform health
  
  
• Communicate platform strategy, tradeoffs, and progress clearly to executive and technical stakeholders
  
  
• Serve as an escalation point for complex platform issues, driving resolution and long-term fixes
  
  

Technical Skills & Experience

• 10+ years of experience building distributed data systems, with 3+ years of significant leadership experience owning scaled data platforms
  
  
• Experience defining and operationalizing data contracts, event schema standards, enterprise data models, data quality and governance frameworks at scale
  
  
• Deep expertise in real-time data systems, including AWS Kinesis and Spark Structured Streaming
  
  
• Strong command of cloud based data platforms - preferably Databricks and Tableau environments on AWS (Delta Lake, clusters, jobs, performance tuning) and core AWS services (S3, IAM, networking)
  
  
• Proven experience designing and operating data-serving architectures and APIs for analytics, metrics, and feature consumption
  
  
• Advanced understanding of Python and SQL, with the ability to guide high-performance pipeline and platform design
  
  
• Demonstrated success designing idempotent, replayable, observable data platforms with strong operational rigor
  
  

Experience leading platform modernization and reducing technical complexity at scale