Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

Under the direction of the Maintenance Manager, the General Laborer will support the Facilities & Maintenance team by assisting with the day-to-day upkeep, maintenance, and general construction tasks at AEG facilities and venues while maintaining a safe work environment. The responsibilities include but are not limited to performing minor repairs, polishing and cleaning, recording meters and gauges, moving items, general landscaping and etc.

What you will do

• Perform general facility maintenance as delegated by the Maintenance Manager including repairing equipment and furniture, assembling and moving equipment and furniture, and general landscaping, while reporting any major repairs to management.
• Perform general custodial tasks like plumbing, cleaning and polishing furniture and fixtures, painting, mopping, sweeping, replenishing supplies, and disposing of trash.
• Maintain orderly and clean work area in compliance with Company safety and sanitation requirements.
• Assist with projects safely using hand tools to cut, shape, splice and fit fiberglass materials.
• Check and record information from meters and gauges to verify operation conditions are appropriate.
• Set-up and configure furniture according to floorplans to aid to the functionality of facility events.
• Assist with repairing and adjusting electrical, air conditioning and central cooling, ventilation, and heating systems.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience

Skills and Abilities

• Able to operate a manual / powered pallet jack or forklift
• Good written, verbal and listening communication skills
• Must be able to bend, stoop, squat and stretch
• Must be able to lift, push, and pull over 50lbs
• Must be available holidays, nights, and weekends
• Able to work efficiently in a fast-paced environment
• Able to follow specific directions
• Able to work indoors and outdoors in various weather conditions
• Able to multi-task and shift priorities

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Able to operate a manual / powered pallet jack or forklift
• Good written, verbal and listening communication skills
• Must be able to bend, stoop, squat and stretch
• Must be able to lift, push, and pull over 50lbs
• Must be available holidays, nights, and weekends
• Able to work efficiently in a fast-paced environment
• Able to follow specific directions
• Able to work indoors and outdoors in various weather conditions
• Able to multi-task and shift priorities

Payscale: $20-$25

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Sr Manager Marketing-Integrated is responsible for the development and execution of marketing and promotional plans for shows. This position will execute long-term marketing initiatives and oversee issues and risks that affect the marketing campaign. The Sr Manager Marketing-Integrated will work with artist managers, agents and marketing teams to develop effective integrated marketing plans that will reach the correct demographic and target customers appropriate for each show. In addition, this position will work with talent buyers, local and central leadership to oversee execution of best practices across email, social, media buying, customer relationship management, reporting, etc.

What you will do

• Responsible for the development and execution of marketing and promotional plans for shows. Develop and execute long-term marketing initiatives. Oversee issues and risks affecting the marketing campaign.
• Generate marketing budget, book and account for advertising and media ensuring funds are allocated to correct partners. Manage advertising settlements for each show to ensure those are settled accordingly.
• Work with national tour director, talent buyers, and regional marketing director to plan the marketing spend. Work with central digital media buying, partnerships, CRM and creative teams to develop digital marketing plans for targeted audiences, custom creative and impactful partnership activations.
• Oversee and evaluate show performance market-by-market, making adjustments to meet marketing strategy in changing market or competitive conditions. Develop digital advertising plans to optimize campaigns for best performance to drive ticket sales.
• Oversee publicity, advance press interviews, secure and manage artist availability for promotions with management, label and public relations agencies.
• Collaborate with agencies and vendor partners like Ticketmaster and AXS on marketing opportunities, product development, and improving efficiencies.

Education Qualifications

• BA/BS Degree (4-year) (Advanced Degree Preferred) Marketing/Business Communications or a related field

Experience Qualifications

• 6-8 years Of related work experience
• Experience with media buying, executing digital media plans and omni-channel digital marketing
• Experience working with email, mobile and digital marketing programs
• Experience sourcing and managing content development and publishing
• Experience and knowledge of music industry

Skills and Abilities

• Strong knowledge of data analysis and budgeting
• Strong knowledge of programmatic media and real time bidding
• Strong knowledge of social media and online marketing initiatives and strategies
• Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, Yelp, Google +Local, YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios
• Computer savvy with knowledge of MS Word, Outlook, PowerPoint, Google AdWords, Rubicon, CMS, Photoshop, WordPress
• Proficiency with Microsoft Office (Outlook, Word, Excel); and ability to learn required business systems
• Strong proficiency in content marketing theory and application
• Must be detail orientated with a high standard for quality and able to multitask and manage multiple campaigns and projects at once
• Executes creativity and documented immersion in Social Media
• Excellent interpersonal, as well as written and verbal communication skills.
• Ability to effectively supervise and lead a productive team.
• Ability to switch from the creative side of marketing to analytical side, ability to prove ideas are analytically sound
•  

Qualifications (ALL)

• BA/BS Degree (4-year) (Advanced Degree Preferred) Marketing/Business Communications or a related field
• 6-8 years Of related work experience
• Experience with media buying, executing digital media plans and omni-channel digital marketing
• Experience working with email, mobile and digital marketing programs
• Experience sourcing and managing content development and publishing
• Experience and knowledge of music industry
• Strong knowledge of data analysis and budgeting
• Strong knowledge of programmatic media and real time bidding
• Strong knowledge of social media and online marketing initiatives and strategies
• Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, Yelp, Google +Local, YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios
• Computer savvy with knowledge of MS Word, Outlook, PowerPoint, Google AdWords, Rubicon, CMS, Photoshop, WordPress
• Proficiency with Microsoft Office (Outlook, Word, Excel); and ability to learn required business systems
• Strong proficiency in content marketing theory and application
• Must be detail orientated with a high standard for quality and able to multitask and manage multiple campaigns and projects at once
• Executes creativity and documented immersion in Social Media
• Excellent interpersonal, as well as written and verbal communication skills.
• Ability to effectively supervise and lead a productive team.
• Ability to switch from the creative side of marketing to analytical side, ability to prove ideas are analytically sound

Payscale: $75K - $82K

Bonus: (If applicable) This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

BOX OFFICE ATTENDANT

Job Summary

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Essential Functions

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualification

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends
  
  

Payscale: $10 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

What you will do

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access)
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience
• Previous experience working in events and knowledge of the music industry preferred

Skills and Abilities

• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand, walk, and climb stairs for long periods of time

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Previous experience working in events and knowledge of the music industry preferred
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand, walk, and climb stairs for long periods of tim

Payscale: $14 - $16

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services.

What you will do

• Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner. Build and maintain relationships with VIP clients to maintain long term business and drive sales.
• Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.
• Execute delivery and placement of arrival amenities. Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.
• Maintain professionalism, cleanliness, and standards of all VIP areas.
• May assist with general office duties.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 2-4 years

Skills and Abilities

• Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
• Exceptional organizational skills and attention to detail.
• Strong interpersonal, verbal and written communication skills.
• Positive attitude with superior customer service skills.
• Ability to work in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays as needed.

Qualifications (ALL)

• High School Diploma or its equivalency
• 2-4 years
• Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
• Exceptional organizational skills and attention to detail.
• Strong interpersonal, verbal and written communication skills.
• Positive attitude with superior customer service skills.
• Ability to work in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays as needed.

Payscale: $15 - $20

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

PRODUCTION STAFF 

• PRODUCTION RIGGER
• PRODUCTION RUNNER
• STAGEHAND
  

1. PRODUCTION RIGGER

SUMMARY

The Production Rigger will be responsible for safely aligning, leveling, and anchoring all equipment and adhering to the weight capacities of rigging points of the venue. In addition, this position will control the movement of equipment and ensure that all audio, video, and lighting equipment are functional and reliable prior to the show. 

PRIMARY RESPONSIBILITIES

• Responsible for safely aligning, leveling, and anchoring equipment (i.e. audio, video, lighting, aerial harnesses, etc.) from fixed points in the ceiling or truss structures and controlling the movement of the equipment.  
• Responsible for adhering to the weight capacities and stress limits of rigging points, motors, and other rigging equipment. 
• Responsible for testing all functionality and reliability of rigging prior to the show and ensure the safety of all gear, equipment, staff and people at the event. 
• Maintain work area for events while ensuring adherence to all SFFD, OSHA, and ADA requirements in addition to the safety of all local and touring staff, artists, patrons with respect to all production elements. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 1-2 years of related work experience. 
• Must demonstrate rigging proficiency either through union membership or third-party certification. 
• Knowledge of OSHA/ADA laws and regulations.  
• Must be able to take direction and execute instructions accurately. 
• Good interpersonal and communication skills. 
• Strong attention to detail. 
• Ability to work in a fast-paced environment. 
  
  

2. PRODUCTION RUNNER

SUMMARY

The Production Runner is responsible for assisting and transporting event materials to and from the venue or event in a safe and efficient manner. This position is the “go to” person for various production and artist requests to fulfill production needs and the artist rider.  

PRIMARY RESPONSIBILITIES

• Collect, transport, and deliver equipment, supplies, and materials to and from the venue. 
• Run various errands by foot, bike, vehicle, or public transportation at various distances. 
• Make purchases for the show and venue as needed for event needs as directed by the production manager or supervisor.  
• Assist the production office with administrative duties including making signage, drafting correspondence, and taking inventory.  
• Perform other various duties as required or requested from supervisor to fulfill show needs and artist rider.  

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency   
• A minimum of 1-2 years of related work experience  
• Must be able to take direction and execute instruction accurately  
• Must have valid driver’s license if venue location requires driving 
• Excellent communication and interpersonal skills 
• May be required to drive a rented or company vehicle and must meet state requirements regarding rental vehicles 
• Previous live music production experience is a plus  
  
  

3. STAGEHAND

SUMMARY

The Stagehand is responsible for performing all setup before, during, and after events which includes, but is not limited to, assembling and disassembling production equipment on stage. In addition, the Stagehand will work closely with and assist carpenters with scenery build, installation, video, sound and light production.

PRIMARY RESPONSIBILITIES

• Responsible for assembling and setting up at the beginning of the scene (i.e. props, microphones, musical instruments, scenery, etc), disassembling and removing equipment at the end of the scene in addition to cleaning up the stage and backstage area after performances. 
• Load and unload equipment from trucks and set up equipment according to stage design while ensuring safety requirements are met. 
• Assist carpenters with scenery build and installation of stage maintenance, construct and paint set pieces, move and rearrange furniture. 
• Work closely with electricians and lighting assistants with maintenance of video, sound, and light production. 
• Ensure operations of systems are functioning properly. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency 
• A minimum of 1-2 years of related work experience. 
• Previous experience with manual labor preferred. 
• Forklift and heavy machinery certified. 
• Must have a valid driver’s license if venue location requires driving. 
• Must be able to take direction and execute instructions accurately. 
• Ability to work in a fast-paced environment. 
• Ability to lift, push and pull up to 50 pounds. 
• Bilingual English/Spanish preferred. 

Payscale: $12 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES - USHER/TICKET TAKER

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• Previous experience preferred, but not required   

• Reliable, punctual, and regular in attendance

• Ability to work in a loud and fast paced environment 
• Ability to de-escalate tense situations   
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Excellent interpersonal and communication skills
• Positive attitude with superior customer service skills, and be team oriented 
• Ability to stand, walk, and climb stairs for long periods of time
• Strong intrapersonal skills with an outgoing, friendly personality 
• Strong listening and verbal communication skills
• Availability to work various hours: nights, weekends, and holidays as required.

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule

Payscale: $10 - $25

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

BOX OFFICE STAFF

• BOX OFFICE ATTENDANT
• TICKET SELLER
  
  

BOX OFFICE ATTENDANT

A Brief Overview
The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Job Responsibilities

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

TICKET SELLER

As a member of Guest Services the Ticket Seller is responsible for providing excellent customer service and processing single ticket transactions to various AEG events. The Ticket Seller is responsible for greeting guests, providing event information, handling cash and tickets with accuracy, and assisting guests when issues/problems arise. The Ticket Seller may also be asked to work Will Call windows, customer service windows, and perform other ticketing related duties.  

Job Responsibilities

• Process single ticket transactions at the Box Office and distribute event Will Call tickets, while handling cash and accepting payments for transactions, accurately counting money, and returning change in the full amount. 
• Balance and reconcile cash and receipts at the end of each shift with manager or supervisor.
• Demonstrate strong knowledge of the facility, events, and schedules to provide patrons with information regarding performances and ticketing policies in-person or over the Box Office phone line.   
• Provide support to Managers, Administrator, and Supervisors as needed within the Box Office. 
• Comply with facility/event ADA requirements when selling tickets to ensure guests with disabilities are reasonably accommodated. 
• Display a calm and attentive demeanor when rectifying issues with guests. 
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or manager. 

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 1-2 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Able to accurately and efficiently deal with large quantities of cash and other payment methods; prior cash handling experience required.  
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Able to read, listen, and communicate effectively in English, both verbally and in writing. 
• Understand or able to learn basic computer skills. 
• Have sound judgement  
• Available to work evenings, weekends, and holidays 
• Available part-time  
  

AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:

• AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
• AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
• AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
• AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

PRODUCTION STAFF 

• PRODUCTION RIGGER
• PRODUCTION RUNNER
• STAGEHAND
  

1. PRODUCTION RIGGER

SUMMARY

The Production Rigger will be responsible for safely aligning, leveling, and anchoring all equipment and adhering to the weight capacities of rigging points of the venue. In addition, this position will control the movement of equipment and ensure that all audio, video, and lighting equipment are functional and reliable prior to the show. 

PRIMARY RESPONSIBILITIES

• Responsible for safely aligning, leveling, and anchoring equipment (i.e. audio, video, lighting, aerial harnesses, etc.) from fixed points in the ceiling or truss structures and controlling the movement of the equipment.  
• Responsible for adhering to the weight capacities and stress limits of rigging points, motors, and other rigging equipment. 
• Responsible for testing all functionality and reliability of rigging prior to the show and ensure the safety of all gear, equipment, staff and people at the event. 
• Maintain work area for events while ensuring adherence to all SFFD, OSHA, and ADA requirements in addition to the safety of all local and touring staff, artists, patrons with respect to all production elements. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 1-2 years of related work experience. 
• Must demonstrate rigging proficiency either through union membership or third-party certification. 
• Knowledge of OSHA/ADA laws and regulations.  
• Must be able to take direction and execute instructions accurately. 
• Good interpersonal and communication skills. 
• Strong attention to detail. 
• Ability to work in a fast-paced environment. 
  
  

2. PRODUCTION RUNNER

SUMMARY

The Production Runner is responsible for assisting and transporting event materials to and from the venue or event in a safe and efficient manner. This position is the “go to” person for various production and artist requests to fulfill production needs and the artist rider.  

PRIMARY RESPONSIBILITIES

• Collect, transport, and deliver equipment, supplies, and materials to and from the venue. 
• Run various errands by foot, bike, vehicle, or public transportation at various distances. 
• Make purchases for the show and venue as needed for event needs as directed by the production manager or supervisor.  
• Assist the production office with administrative duties including making signage, drafting correspondence, and taking inventory.  
• Perform other various duties as required or requested from supervisor to fulfill show needs and artist rider.  

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency   
• A minimum of 1-2 years of related work experience  
• Must be able to take direction and execute instruction accurately  
• Must have valid driver’s license if venue location requires driving 
• Excellent communication and interpersonal skills 
• May be required to drive a rented or company vehicle and must meet state requirements regarding rental vehicles 
• Previous live music production experience is a plus  
  
  

3. STAGEHAND

SUMMARY

The Stagehand is responsible for performing all setup before, during, and after events which includes, but is not limited to, assembling and disassembling production equipment on stage. In addition, the Stagehand will work closely with and assist carpenters with scenery build, installation, video, sound and light production.

PRIMARY RESPONSIBILITIES

• Responsible for assembling and setting up at the beginning of the scene (i.e. props, microphones, musical instruments, scenery, etc), disassembling and removing equipment at the end of the scene in addition to cleaning up the stage and backstage area after performances. 
• Load and unload equipment from trucks and set up equipment according to stage design while ensuring safety requirements are met. 
• Assist carpenters with scenery build and installation of stage maintenance, construct and paint set pieces, move and rearrange furniture. 
• Work closely with electricians and lighting assistants with maintenance of video, sound, and light production. 
• Ensure operations of systems are functioning properly. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency 
• A minimum of 1-2 years of related work experience. 
• Previous experience with manual labor preferred. 
• Forklift and heavy machinery certified. 
• Must have a valid driver’s license if venue location requires driving. 
• Must be able to take direction and execute instructions accurately. 
• Ability to work in a fast-paced environment. 
• Ability to lift, push and pull up to 50 pounds. 
• Bilingual English/Spanish preferred. 

Payscale: $10 - $23

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
  
  
  

Payscale: $10

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we
host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around
the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues,
leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and
global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company
that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the
communities in which we operate; and minimize our impact on the environment by adopting sustainable practices
throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to
cheer!

A Brief Overview

The Integrated Marketing Manager (IMM) is responsible for all marketing assets, advertising, and promotions for
shows within the region. This position will work in conjunction with artist managers, agents and marketing teams to
develop effective integrated marketing plans that reach the correct demographic and target audiences for each
show to drive conversions. The IMM will be in constant communication with talent buyers, local and central
leadership in order to oversee execution of best practices across email, social, media buying, Customer Relationship
Management, reporting, etc. This position will also be responsible for maintaining and tracking budgets to make
sure funds are allocated correctly. This role will manage multiple budgets at once and place media that optimizes for
right message, right time, right consumer to drive ticket sales. This role will be responsible for reporting on return
on investment / return on advertising spending, understanding success metrics, and leveraging centralized tools
where appropriate.

What you will do

• Responsible for development and execution of integrated marketing and promotional plans for shows within
assigned region. Collaborate with central marketing leadership and local team to plan the marketing spend
and roll out long-term marketing initiatives. Generate and adhere to marketing budget. Book and account
for all advertising and media ensuring funds are allocated to correct partners. Oversee advertising
settlements for each show.
• Build digital advertising plans and monitor daily to optimize campaigns for best performance to drive ticket
sales. Develop ad copy. Implement ad schedules to appeal to a specific demographic and target customer.
• Oversee and evaluate show performance market-by-market, making adjustments to meet marketing
strategy in changing market or competitive conditions. Compile relevant demographic data to marketing
teams and talent buyers in order to drive the most profitable ticket sales and successful marketing
campaigns.
• Work with central digital media buying, partnerships, CRM and creative teams to develop digital marketing
plans for targeted audiences, custom creative and impactful partnership activations.
• Supervise publicity, advance press interviews, secure and coordinate artist availability for promotions with
management, label and public relations agencies.
• Develop and pitch promotions to media outlets. Contact radio and schedule radio time and set up
giveaways.
• May be responsible for other duties day of show including but not limited to overseeing house
photographers, direct management of venue websites, live updates on social media day of show, escort
media, coordinate meet and greets and guest list.
• Create email marketing campaigns and edit content to ensure a high open rates, CTR and conversions.
Manage Content Management System (CMS) which supports the publishing of web content as needed.
• Oversee creation of graphics for ecards, banners, posters, social media post, radio station needs and emails.
Oversee creation of graphics for ecards, banners, posters, social media posts, radio station needs and
emails.
• Conduct marketing research and compile businesses for promotions based on fan interest/demographics
including influencers.
• Build and maintain relationships with local businesses for promotional opportunities. Collaborate with
agencies and vendor partners like Ticketmaster and AXS on marketing opportunities for shows, emails,
banners and promotions.
Education Qualifications
• BA/BS Degree (4-year) In Marketing/Business Communications or a related field

Experience Qualifications

• 4-6 years Of related work experience
• Experience with media buying, executing digital media plans and omni-channel digital marketing
• Experience working with email, mobile and digital marketing programs
• Experience sourcing and managing content development and publishing
Skills and Abilities
• Exceptional written, verbal and listing communication skills with a can-do attitude
• Strong organizational skills with the ability to work in a fast-paced environment.
• Knowledge of social media and online marketing initiatives and strategies
• Creative, detail-oriented person who can juggle multiple tasks
• Knowledge of MS Word, Outlook, PowerPoint, Google AdWords, Rubicon, CMS, Photoshop
• Displays in-depth knowledge and understanding of Social Media platforms, their respective participants
(Facebook, Twitter, Yelp, Google +Local, YouTube, Instagram, Pinterest etc.) and how each platform can
be deployed in different scenarios
• Functional knowledge and/or personal experience with WordPress
• Knowledge of programmatic media and real time bidding
• Knowledge of data analysis and budgeting
• Must be detail orientated with a high standard for quality and able to multitask and manage multiple
campaigns and projects at once.
• Excellent interpersonal skills with the ability to build and cultivate relationships
• Demonstrates creativity and documented immersion in Social Media
• Proficient in content marketing theory and application
• Exhibits the ability to switch from the creative side of marketing to analytical side, ability to prove ideas are
analytically sound
• Team player with the confidence to take the lead and guide other employees when necessary (ie: content
development, creation and editing of content, and online reputation management)
• Knowledge of music industry
• Analytical in nature using data to drive decisions

Payscale: $62K - $65K

Bonus: (If applicable) This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Booking Coordinator is responsible for creating and organizing systems to efficiently streamline venue, one-off, corporate and festivals bookings. Working closely with the Talent Buyer, the Booking Coordinator places holds, builds offers, works within internal ticketing systems. Incumbent communicates internally and externally with agents and artist teams.

What you will do

• Build and maintain offers for AEG Presents shows, tours and festivals within internal ticketing systems. Work with Talent Buyer to update contracts per artist request and submit to agents/managements.
• Manage and maintain booking database system. Create data reports throughout offer negotiation and ensure final deal points updated in contracts.
• Create and maintain show files with all relevant documents, such as offers, contracts, writers, W9s and deposit confirmations.
• Research artist and market data relevant to event bookings and provide information to the talent buyers so they can determine if an offer should be made.
• Liaise with all internal departments (marketing, finance, contracting) once artists are confirmed to ensure all paperwork is included to support settlement. Scanning documents and assist with wire transfers.
• Assist with settlement by using internal ticketing systems.
• Work with talent buyer on stage running orders and lineup/billing order and communicate with agency and artist teams.
• May be responsible for coordinating the work of interns, festival- or event-specific employees.

Education Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience Qualifications

• 0-2 years Of related work experience

Skills and Abilities

• Ability to act with discretion and handle confidential information
• Must be personable, organized, self-motivated, detail-orientated and reliable
• Excellent customer service and time management skills
• Ability to multitask and prioritize effectively in a fast-paced office environment
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.); and ability to learn required business systems
• Must be able to work nights, weekends and some holidays
• Knowledge of the music industry preferred

Qualifications (ALL)

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 0-2 years Of related work experience
• Ability to act with discretion and handle confidential information
• Must be personable, organized, self-motivated, detail-orientated and reliable
• Excellent customer service and time management skills
• Ability to multitask and prioritize effectively in a fast-paced office environment
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.); and ability to learn required business systems
• Must be able to work nights, weekends and some holidays
• Knowledge of the music industry preferred

Payscale:$23 - $24

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

A Brief Overview

The Special Events Coordinator shall be responsible for the planning, budgeting, and implementation of events as assigned by the General Manager including the backstage hospitality for touring artists when applicable. Under administrative direction of the General Manager, the Events Coordinator is responsible for assisting tenants with their scheduled events. This position will be responsible for equipment, supplies, inventory and physical plant areas involved in this position (dressing rooms, backstage hospitality and similar areas). The Events Coordinator also serves as the venue representative to local hotels and develops relationships and coordinates pricing with these organizations.

What you will do

• Review touring artist hospitality riders and provides budget for items and services as listed. Assist manager in ensuring proper support staff to fulfill of contractual arrangements and works vendors associated within the area.
• Oversee backstage service on show days including but not limited to providing meals, dressing room set up, light wardrobe duties, and runner duties.
• Assist Production Manager with needs such as copying, providing information to acts, getting artists list to box office or other similar functions.
• Book or make recommendations of local hotels for the acts and their entourage. Negotiate annual prices, secures partner agreements with General Manager and handle tracking of free rooms and use of same. Provide quarterly report.
• Produce detailed budgeting information including, but not limited to: pre-show budget based on rider, receipts and analysis of day of show expenses, inventories of stock on hand, annual needs (towels, equipment, durables).
• Build and cultivate relationships with vendors such as caterers, hotels and equipment providers to negotiate for best pricing available.
• Maintain database of potential targets for Special Events and participates in solicitation efforts. May conduct assigned market research as directed.
• Participate in association meetings for event planners and similar organization. Attend meetings, network, and provides data to General Manager.
• Manage events as assigned and work as the direct contact for the special events. Attend rental meetings and provide budgets.
• Prepares checklists, schedules and other correspondence for departments relative to events. May prepare detailed outlines and instructions for events as required.
• This position may also assist with ordering of venue supplies, staff uniform shirts/outfits and maintain hospitality files (hotels, maps, menus) for quick access and acts as liaison for same.

Education Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience Qualifications

• 2-4 years Of related work experience
• Experience in hospitality and food service industries

Skills and Abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems
• Knowledge of legal and risk issues surrounding food service, contract fulfillment and leases
• Exceptional problem solving skills
• Exceptional Customer Service skills to interface with artists, management, tenants and other high profile persons
• Highly organized and flexible. Able to work under pressure calmly.
• Budgeting and inventory experience. Ability to handle cash and checks, figure sums and provide expense reports

Qualifications (ALL)

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years Of related work experience
• Experience in hospitality and food service industries
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems
• Knowledge of legal and risk issues surrounding food service, contract fulfillment and leases
• Exceptional problem solving skills
• Exceptional Customer Service skills to interface with artists, management, tenants and other high profile persons
• Highly organized and flexible. Able to work under pressure calmly.
• Budgeting and inventory experience. Ability to handle cash and checks, figure sums and provide expense reports

Payscale: $20 - $25

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview
The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

Job Responsibilities

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. 
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. 
• Display a calm and attentive demeanor when rectifying issues with guests. 
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
• Control access points to prevent unauthorized entries. 
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. 

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 0-1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Able to remain in a stationary position, often standing for prolonged periods
• Able to frequently ascend/descend stairs
• Able to work in/around loud environments
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays 

Pay Scale: $13.50 - $17.00 p/h 

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification)

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary
The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Essential Functions

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends
  
  

Payscale: $14 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Integrated Marketing Coordinator is responsible for show marketing and promotions within their designated region to drive ticket sales. This role will work closely with the Marketing Manager, agents, artist managers and bookers. The Integrated Marketing Coordinator will build the infrastructure for digital marketing campaigns, create and submit all tour settlement materials, and provide additional show marketing support to the team.

What you will do

• Builds and maintains ad plans for AEG. Assist in coordination of media buying and evaluate and revise as necessary with marketing team to increase ticketing revenue and event exposure.
• Coordinate the distribution of press requests with publicist.  Serve as a public relations liaison. Proof read all releases and keep current with new shows, schedule releases and update as needed.
• Create, proof read and distribute e-cards and one-off email campaigns. Check that venue information and links are correct, communicate errors to designers, check for accuracy, communicate errors and sign off on final version.
• Monitor budget and accounting for marketing efforts and keep team up to date on spend status.
• Create and deliver all show settlement including actuals, backup and any special campaign notes.
• Places all pixel tracking for campaign conversions, configures and confirms activation including artist website, ticketing links and any additional tour site placement.
• Coordinate asset trafficking for digital media campaigns – banners, videos etc.
• Collect ticket links and keep central grid, check all links, pre-sale passwords, billing, art on ticket pages and venue websites
• Coordinating marketing support with ticketing (and other) partners
• Maintain good working relationships with partners, co-promoters and media.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 2-4 years Of related work experience
• Experience calendaring events

Skills and Abilities

• Knowledgeable and skilled in MS Office (Excel, Word, Outlook and Photoshop)
• Basic accounting knowledge
• Strong written and verbal communication skills
• Strong PR skills, social media savvy, and organization skills
• Must have strong work ethic, problem solving and prioritization skills
• Must be able to work independently and as part of a team
• Creative thinker; thinks “outside the box”
• Knowledge of the music industry preferred

Qualifications (ALL)

• High School Diploma or its equivalency
• 2-4 years Of related work experience
• Experience calendaring events
• Knowledgeable and skilled in MS Office (Excel, Word, Outlook and Photoshop)
• Basic accounting knowledge
• Strong written and verbal communication skills
• Strong PR skills, social media savvy, and organization skills
• Must have strong work ethic, problem solving and prioritization skills
• Must be able to work independently and as part of a team
• Creative thinker; thinks “outside the box”
• Knowledge of the music industry preferred

Payscale: $20 - $23

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES – DOOR STAFF 

SUMMARY

Door Staff will be responsible for ensuring a safe and enjoyable event for concert goers, performers, and fellow team members. This position is responsible for screening guests upon arrival, scanning tickets for entry, checking credentials for backstage and restricted areas, and general crowd control for the entirety of each show. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• ID checking and wrist banding patrons over 21
• Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Credential checks throughout the venue including backstage and restricted areas
• Monitoring external venue areas including parking lots, alleys, and smoking areas
• Identifying and addressing unsafe or disorderly conduct using de-escalation tactics or other best practice methods
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Light cleaning during and after all events
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• Previous experience preferred, but not required   

• Reliable, punctual, and regular in attendance

• Ability to work in a loud and fast paced environment 
• Ability to de-escalate tense situations   
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Excellent interpersonal and communication skills
• Positive attitude with superior customer service skills, and be team oriented 
• Ability to stand, walk, and climb stairs for long periods of time
• Strong intrapersonal skills with an outgoing, friendly personality 
• Strong listening and verbal communication skills
• Availability to work various hours: nights, weekends, and holidays as required.

Payscale: $14 - $17

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
  
  

BENEFITS

• Event based positions are not eligible for benefits through AEG Presents. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

​​The Stagehand Crew Chief is responsible for overseeing the stagehand crew to assign tasks and effectively load in and load out during the show's production while ensuring all safety requirements are met. This position will ensure all events load out smoothly and all equipment are functioning properly during production. ​​

What you will do

• Oversee stagehand crew to efficiently load in and load out during production ensuring safety requirements and timeline are met.
• Assign tasks to crew with assembling/disassembling props, audio and lighting equipment, and other show equipment related to the show’s production to ensure operational efficiency and equipment are functioning properly.
• Maintain the stage and work area during events alongside any incoming shows. Ensure all events load out smoothly. Responsible for cleanup, disassembling and removing equipment at the end of show’s production.
• Maintain a safe and orderly environment of the facilities and comply with company policies and procedures regarding operational machinery by going through proper safety trainings and training team members on the use of safe and efficient operation of equipment.
• Manage crew’s time and attendance ensuring appropriate breaks and meals are taken in accordance with local wage and hour laws.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 2-4 years
• Previous experience with manual labor preferred

Skills and Abilities

• Forklift and heavy machinery certified
• Must have a valid driver’s license if venue location requires driving
• Excellent leadership skills with experience in team building
• Must be able to take direction and execute instructions accurately
• Ability to work in a fast-paced environment
• Ability to lift, push and pull up to 50 pounds
• Bilingual English/Spanish preferred

Qualifications (ALL)

• High School Diploma or its equivalency
• 2-4 years
• Previous experience with manual labor preferred
• Forklift and heavy machinery certified
• Must have a valid driver’s license if venue location requires driving
• Excellent leadership skills with experience in team building
• Must be able to take direction and execute instructions accurately
• Ability to work in a fast-paced environment
• Ability to lift, push and pull up to 50 pounds
• Bilingual English/Spanish preferred

Payscale: $21 - $23

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Conversion Crew provides support to the Operations department in regard to event setup, changeovers, general facility maintenance, and daily operational tasks.

What you will do

• Work with Custodial Supervisor on day to day task for department.
• Other operational responsibilities and duties as assigned.
• Physically assist with event setup, changeovers, and daily operational tasks including but not limited to setting up, breaking down, and properly storing items such as tables, chairs, portable stages, and dancefloors.
• Assist Operations and Event Managers on relevant event/operation related information.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience

Skills and Abilities

• Working knowledge of operations equipment including pallet jacks, utility vehicles, staging, trussing, hand tools, power tools, etc.
• Must be able to work nights, weekends, and holidays as event schedule requires.
• Ability to execute and meet deadlines as well as function in a fast paced environment.
• Ability to work outdoors in a variety of weather conditions.
• Ability to work as a team and understand and follow instructions.
• Ability to complete tasks with attention to detail.
• Ability to lift 30 lbs unassisted.
• Strong organizational skills with ability to multi-task.
• Must have reliable transportation

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Working knowledge of operations equipment including pallet jacks, utility vehicles, staging, trussing, hand tools, power tools, etc.
• Must be able to work nights, weekends, and holidays as event schedule requires.
• Ability to execute and meet deadlines as well as function in a fast paced environment.
• Ability to work outdoors in a variety of weather conditions.
• Ability to work as a team and understand and follow instructions.
• Ability to complete tasks with attention to detail.
• Ability to lift 30 lbs unassisted.
• Strong organizational skills with ability to multi-task.
• Must have reliable transportation

Payscale: $18 - $20

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

Under the supervision of the General Manager the Maintenance Specialist is responsible for ensuring the functionality of the venue prior, during, and after concerts and events. The Maintenance Specialist will perform various maintenance tasks such as painting, plumbing, electrical, heating/ air conditioning systems or construction tasks as they arise to make sure the venue is looking and functioning to its best potential. This individual will oversee daily, weekly, monthly scheduled cleaning and various assigned maintenance projects.

What you will do

• Perform daily, event and regularly scheduled cleaning and maintenance projects. Responsible for the overall maintenance of the venue, including: carpet repair/cleaning, painting of interior/exterior, elevator repair, bathroom maintenance, upkeep of air-conditioning and heating, electrical and plumbing work, other repairs/maintenance as needed.
• Perform duties as directed by Manager to maintain all facility equipment in good working condition.
• Assist with inspecting systems throughout the facility to detect malfunctions and determine a solution for repair.
• Participates in developing standard procedures for maintaining the cleanliness and upkeep of venue and all associated assets.
• Assist with the purchase of work materials as needed or as directed.
• Work with Manager to schedule and supervise part time cleaners according to venue event schedule.
• May be responsible for coordinating with outside vendors on repair and maintenance work, building set props and decorations and assisting with advancement of production as needed.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience.
• Organized with previous supervision experience
• Experience in proper cleaning solutions and overall repair/maintenance
• HVAC experience a plus.

Skills and Abilities

• Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Basic computer skills preferred.

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience.
• Organized with previous supervision experience
• Experience in proper cleaning solutions and overall repair/maintenance
• HVAC experience a plus.
• Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Basic computer skills preferred.

Payscale: $15 - $20

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Site Operations Staff will assist with the site build including signage install, fencing, site work, etc. Additionally, this position will assist with keeping the grounds safe and clean throughout the festival and fix any issues that may arise.

What you will do

• Assist with the site build and load out, breakdown and return of assets including signage install, fencing, supply distribution, site work, flooring, tents, electric, power, etc.
• Assist with keeping grounds safe and clean throughout the festival by doing detailed site walks and fixing any issues that arise regarding construction, power, lighting, equipment, etc.
• Monitor, track, and fill vehicles, carts, machinery with fuel as needed. May be stationed at designated areas throughout site as needed.
• Assist with power needs, collection of debris including sticks, limbs trees, etc, and coordination and distribution of water throughout the site.
• May liaison with appropriate department or vendor to accomplish installations or retrieve assets and equipment to accomplish tasks.
• May assist with ticket and token collection of recreational areas.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years
• Experience working in festivals or event production.

Skills and Abilities

• Heavy equipment and OSHA certifications preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to maintain effective working relationships.
• Ability to multi-task in a fast-paced environment.
• Able to stand for extended periods of time.
• Ability to lift, push, pull and move moderately heavy objects up to 25 lbs.
• Available to work nights, weekends, and holidays.

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years
• Experience working in festivals or event production.
• Heavy equipment and OSHA certifications preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to maintain effective working relationships.
• Ability to multi-task in a fast-paced environment.
• Able to stand for extended periods of time.
• Ability to lift, push, pull and move moderately heavy objects up to 25 lbs.
• Available to work nights, weekends, and holidays.

Payscale: $15 - $17.5

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES - USHER/TICKET TAKER

Job Summary

Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Essential Functions

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• Previous experience preferred, but not required
• Reliable, punctual, and regular in attendance
• Ability to work in a loud and fast paced environment
• Ability to de-escalate tense situations
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Excellent interpersonal and communication skills
• Positive attitude with superior customer service skills, and be team oriented
• Ability to stand, walk, and climb stairs for long periods of time
• Strong intrapersonal skills with an outgoing, friendly personality
• Strong listening and verbal communication skills
• Availability to work various hours: nights, weekends, and holidays as required.

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Payscale: $14 - $17

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES 

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS 

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Payscale: $14

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES STAFF

• GUEST SERVICES 
• SHOW OPERATIONS STAFF
• USHER/TICKET TAKER

1. GUEST SERVICES STAFF

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
  
  
  

2. SHOW OPERATIONS STAFF

SUMMARY

The Show Operations Staff will be responsible for both custodial and guest services support. This position will ensure cleanliness of pre-show and post-show common areas in addition to public areas throughout the event. The Show Operations Staff will also deliver optimal customer service by assisting with guest directions, guiding guests to exit points, escalating guest complaints when necessary, and provide guest seating support.

PRIMARY RESPONSIBILITIES

• Responsible for pre-show and post-show cleaning of common areas (i.e. lobby, restrooms, elevators, seating, etc.) while maintaining and ensuring cleanliness in public areas throughout the event.
• Assist with opening doors for crowd control, providing suite holder directions, managing bar lines, escalating guest complaints as necessary, in addition to guiding and directing guests to exit points and around any production load-out that may impact exits.
• Provide reserved guest seating support such as setting chairs as needed, marking chairs for seating locations, directing guests to seat locations, and assisting ADA patrons while complying with facility/event ADA requirements.  

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-3 years of related work experience.
• Ability to work in varying conditions.
• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to take direction and work well with others.
• Ability to stand for extended periods of time and lift tables, chairs, etc.
• Available to work nights, weekends, and holidays.
  
  
  

3. USHER/TICKET TAKER

SUMMARY

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

PRIMARY RESPONSIBILITIES

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. 
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. 
• Display a calm and attentive demeanor when rectifying issues with guests. 
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
• Control access points to prevent unauthorized entries. 
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 0-1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays 

Payscale: $10 - $14

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Integrated Marketing Manager (IMM) is responsible for all marketing assets, advertising, and promotions for shows within the region. This position will work in conjunction with artist managers, agents and marketing teams to develop effective integrated marketing plans that reach the correct demographic and target audiences for each show to drive conversions. The IMM will be in constant communication with talent buyers, local and central leadership in order to oversee execution of best practices across email, social, media buying, Customer Relationship Management, reporting, etc. This position will also be responsible for maintaining and tracking budgets to make sure funds are allocated correctly. This role will manage multiple budgets at once and place media that optimizes for right message, right time, right consumer to drive ticket sales. This role will be responsible for reporting on return on investment / return on advertising spending, understanding success metrics, and leveraging centralized tools where appropriate.

What you will do

• Responsible for development and execution of integrated marketing and promotional plans for shows within assigned region. Collaborate with central marketing leadership and local team to plan the marketing spend and roll out long-term marketing initiatives. Generate and adhere to marketing budget. Book and account for all advertising and media ensuring funds are allocated to correct partners. Oversee advertising settlements for each show.
• Build digital advertising plans and monitor daily to optimize campaigns for best performance to drive ticket sales. Develop ad copy. Implement ad schedules to appeal to a specific demographic and target customer.
• Oversee and evaluate show performance market-by-market, making adjustments to meet marketing strategy in changing market or competitive conditions. Compile relevant demographic data to marketing teams and talent buyers in order to drive the most profitable ticket sales and successful marketing campaigns.
• Work with central digital media buying, partnerships, CRM and creative teams to develop digital marketing plans for targeted audiences, custom creative and impactful partnership activations.
• Supervise publicity, advance press interviews, secure and coordinate artist availability for promotions with management, label and public relations agencies.
• Develop and pitch promotions to media outlets.  Contact radio and schedule radio time and set up giveaways.
• May be responsible for other duties day of show including but not limited to overseeing house photographers, direct management of venue websites, live updates on social media day of show, escort media, coordinate meet and greets and guest list.
• Create email marketing campaigns and edit content to ensure a high open rates, CTR and conversions. Manage Content Management System (CMS) which supports the publishing of web content as needed.
• Oversee creation of graphics for ecards, banners, posters, social media post, radio station needs and emails. Oversee creation of graphics for ecards, banners, posters, social media posts, radio station needs and emails.
• Conduct marketing research and compile businesses for promotions based on fan interest/demographics including influencers.
• Build and maintain relationships with local businesses for promotional opportunities. Collaborate with agencies and vendor partners like Ticketmaster and AXS on marketing opportunities for shows, emails, banners and promotions.

Education Qualifications

• BA/BS Degree (4-year) In Marketing/Business Communications or a related field

Experience Qualifications

• 4-6 years Of related work experience
• Experience with media buying, executing digital media plans and omni-channel digital marketing
• Experience working with email, mobile and digital marketing programs
• Experience sourcing and managing content development and publishing

Skills and Abilities

• Exceptional written, verbal and listing communication skills with a can-do attitude
• Strong organizational skills with the ability to work in a fast-paced environment.
• Knowledge of social media and online marketing initiatives and strategies
• Creative, detail-oriented person who can juggle multiple tasks
• Knowledge of MS Word, Outlook, PowerPoint, Google AdWords, Rubicon, CMS, Photoshop
• Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, Yelp, Google +Local, YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios
• Functional knowledge and/or personal experience with WordPress
• Knowledge of programmatic media and real time bidding
• Knowledge of data analysis and budgeting
• Must be detail orientated with a high standard for quality and able to multitask and manage multiple campaigns and projects at once.
• Excellent interpersonal skills with the ability to build and cultivate relationships
• Demonstrates creativity and documented immersion in Social Media
• Proficient in content marketing theory and application
• Exhibits the ability to switch from the creative side of marketing to analytical side, ability to prove ideas are analytically sound
• Team player with the confidence to take the lead and guide other employees when necessary (ie: content development, creation and editing of content, and online reputation management)
• Knowledge of music industry
• Analytical in nature using data to drive decisions

Qualifications (ALL)

• BA/BS Degree (4-year) In Marketing/Business Communications or a related field
• 4-6 years Of related work experience
• Experience with media buying, executing digital media plans and omni-channel digital marketing
• Experience working with email, mobile and digital marketing programs
• Experience sourcing and managing content development and publishing
• Exceptional written, verbal and listing communication skills with a can-do attitude
• Strong organizational skills with the ability to work in a fast-paced environment.
• Knowledge of social media and online marketing initiatives and strategies
• Creative, detail-oriented person who can juggle multiple tasks
• Knowledge of MS Word, Outlook, PowerPoint, Google AdWords, Rubicon, CMS, Photoshop
• Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, Yelp, Google +Local, YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios
• Functional knowledge and/or personal experience with WordPress
• Knowledge of programmatic media and real time bidding
• Knowledge of data analysis and budgeting
• Must be detail orientated with a high standard for quality and able to multitask and manage multiple campaigns and projects at once.
• Excellent interpersonal skills with the ability to build and cultivate relationships
• Demonstrates creativity and documented immersion in Social Media
• Proficient in content marketing theory and application
• Exhibits the ability to switch from the creative side of marketing to analytical side, ability to prove ideas are analytically sound
• Team player with the confidence to take the lead and guide other employees when necessary (ie: content development, creation and editing of content, and online reputation management)
• Knowledge of music industry
• Analytical in nature using data to drive decisions

Payscale: $78K

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary
The Director Sales-Special Events is responsible for the sales of special events, local special event marketing and networking to grow the special event business, and meeting sales goals. In addition, the Director of Special Events will execute special event contracts and letter agreements.

Essential Functions

• Network, research and cold call potential clients to create new business opportunities. Manage client relationships. Create event proposals and budgets. Collect event deposits and contract signatures once event(s) are confirmed.
• Advance event details for confirmed events and serve as contact person for event related issues. Ensure that all steps are taken to guarantee the event is executed successfully. Collect vendor quotes and finalized contracts.
• Trains and manages special event staff; including bar, wait and security personnel. Ensure that special events staff is adhering to company policy regarding rentals and special event execution. Be available to advise or make recommendations on any issues that may arise in the event process.
• Follows up with clients to ensure event meet client's expectations, place holds for future dates/show if event could become reoccurring.
• Promotes upcoming events and availability to potential, existing and past clients. Respond to inquiries on availability, pricing and locations. Negotiate deal terms and pricing.
• Prepares contracts and letter agreements once proposals are accepted. Submit budget and change orders.
• Creates competitive pricing models that drive the maximum revenue possible for the venue. Track sales and devise plans to reach annual goals.
• Develops strategic collateral materials, online marketing and other strategic tools to generate activity.

Required Qualifications

• BA/BS Degree (4-year) (Advanced Degree Preferred)
  • Advanced Degree in Sales, Marketing, or a related field preferred 
• 6-8 years
  • Of related work experience
  • Prior experience working in music venues preferredf
• Computer savvy and proficient in MS Office Professional Suite (Outlook, Word, Excel)
• Must be self-motivated and have a professional and calm demeanor
• Excellent interpersonal, as well as written and verbal communication skills
• Extensive experience in sales with an ability to create and foster working relationships with clients
• Exceptional customer service skills
• Management experience
• Strong organization, project management and decision making skills
• Must be able to work flexible schedule, including nights, weekends and holidays
• Previous experience in event planning and execution with ability to manage and delegate tasks

Payscale: $71,477.46 - $97,469.08  

Bonus: This position is not eligible for a bonus under the current bonus plan requirements. This position is eligible for commission under the current commission plan requirements. 

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed. 

What you will do

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience

Skills and Abilities

• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Payscale: $12 - $15

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

Under the supervision of the General Manager the Maintenance Specialist is responsible for ensuring the functionality of the venue prior, during, and after concerts and events. The Maintenance Specialist will perform various maintenance tasks such as painting, plumbing, electrical, heating/ air conditioning systems or construction tasks as they arise to make sure the venue is looking and functioning to its best potential. This individual will oversee daily, weekly, monthly scheduled cleaning and various assigned maintenance projects.

What you will do

• Perform daily, event and regularly scheduled cleaning and maintenance projects. Responsible for the overall maintenance of the venue, including: carpet repair/cleaning, painting of interior/exterior, elevator repair, bathroom maintenance, upkeep of air-conditioning and heating, electrical and plumbing work, other repairs/maintenance as needed.
• Perform duties as directed by Manager to maintain all facility equipment in good working condition.
• Assist with inspecting systems throughout the facility to detect malfunctions and determine a solution for repair.
• Participates in developing standard procedures for maintaining the cleanliness and upkeep of venue and all associated assets.
• Assist with the purchase of work materials as needed or as directed.
• Work with Manager to schedule and supervise part time cleaners according to venue event schedule.
• May be responsible for coordinating with outside vendors on repair and maintenance work, building set props and decorations and assisting with advancement of production as needed.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience.
• Organized with previous supervision experience
• Experience in proper cleaning solutions and overall repair/maintenance
• HVAC experience a plus.

Skills and Abilities

• Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Basic computer skills preferred.

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience.
• Organized with previous supervision experience
• Experience in proper cleaning solutions and overall repair/maintenance
• HVAC experience a plus.
• Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Basic computer skills preferred.

Payscale: $25 - $30

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

Under the supervision of the General Manager the Maintenance Specialist is responsible for ensuring the functionality of the venue prior, during, and after concerts and events. The Maintenance Specialist will perform various maintenance tasks such as painting, plumbing, electrical, heating/ air conditioning systems or construction tasks as they arise to make sure the venue is looking and functioning to its best potential. This individual will oversee daily, weekly, monthly scheduled cleaning and various assigned maintenance projects.

What you will do

• Perform daily, event and regularly scheduled cleaning and maintenance projects. Responsible for the overall maintenance of the venue, including: carpet repair/cleaning, painting of interior/exterior, elevator repair, bathroom maintenance, upkeep of air-conditioning and heating, electrical and plumbing work, other repairs/maintenance as needed.
• Perform duties as directed by Manager to maintain all facility equipment in good working condition.
• Assist with inspecting systems throughout the facility to detect malfunctions and determine a solution for repair.
• Participates in developing standard procedures for maintaining the cleanliness and upkeep of venue and all associated assets.
• Assist with the purchase of work materials as needed or as directed.
• Work with Manager to schedule and supervise part time cleaners according to venue event schedule.
• May be responsible for coordinating with outside vendors on repair and maintenance work, building set props and decorations and assisting with advancement of production as needed.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience.
• Organized with previous supervision experience
• Experience in proper cleaning solutions and overall repair/maintenance
• HVAC experience a plus.

Skills and Abilities

• Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Basic computer skills preferred.

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience.
• Organized with previous supervision experience
• Experience in proper cleaning solutions and overall repair/maintenance
• HVAC experience a plus.
• Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Basic computer skills preferred.

Payscale: $16 -!8

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed. 

What you will do

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience

Skills and Abilities

• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Payscale:

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

Payscale: $10 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Position Summary:

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Essential Functions:

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides up-selling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills  
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Payscale: $14 - $20

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
  
  

Payscale: $12 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.