Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary 

The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services.

Essential Functions 

• Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner. Build and maintain relationships with VIP clients to maintain long term business and drive sales.
• Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.
• Execute delivery and placement of arrival amenities. Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.
• Maintain professionalism, cleanliness, and standards of all VIP areas.
• May assist with general office duties.

Required Qualifications 

• High School Diploma or its equivalency
• 2-4 years
• Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
• Exceptional organizational skills and attention to detail.
• Strong interpersonal, verbal and written communication skills.
• Positive attitude with superior customer service skills.
• Ability to work in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays as needed.

Payscale: $14.00/hour - $16.00/hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

BOX OFFICE ATTENDANT

Job Summary

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Essential Functions

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualification

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends
  
  

Payscale: $10 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

What you will do

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access)
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience
• Previous experience working in events and knowledge of the music industry preferred

Skills and Abilities

• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand, walk, and climb stairs for long periods of time

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Previous experience working in events and knowledge of the music industry preferred
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand, walk, and climb stairs for long periods of tim

Payscale: $14 - $16

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Description
The primary responsibilities of the Project Manager for VIP are to plan and deliver high-quality VIP experiences for live entertainment events. This role works closely with internal and external teams to ensure projects align with client objectives and are executed on time, within budget, and to the highest standards. This position requires exceptional attention to detail, strong prioritization and management of assignments, problem solving skills, and an understanding of strategic analysis, budgets, and deadlines. Successful candidates are proactive, resourceful, and solutions focused, able to perform under pressure, and adaptable to shifting priorities in a fast-paced environment.

Primary Job Responsibilities

• Plan, coordinate, implement, and manage all aspects of VIP events/tours from start to finish, utilizing internal and external resources to ensure flawless advancement and execution
• Manage internal resources and third-party vendors to ensure accurate and consistent execution of projects based on contracted event deliverables
• Serve as the primary point of contact for key project clients, maintaining communication and managing expectations from start to finish
• Maintain consistent and timely communication with multiple departments (creative, legal, finance, marketing, etc.) to ensure collaboration and transparency on pending items
• Negotiate and secure venues and vendors
• Ensure timely processing of event expenses, including VIP credit card charges based on job classes, and obtain, approve, and submit bills to accounts payable with accurate event coding
• Oversee project timelines, budgets, and resources
• Provide insights and recommendations to optimize event performance and achieve desired outcomes
• Actively contribute to new business pitches and proposals to expand and retain the client base
• Communicate and work with venue/vendor primary contacts to ensure exceptional customer service and hospitality for VIP patrons, including setup, cleanliness, safety, inventory distribution, guest escort services, troubleshooting, etc.
• Complete other tasks and responsibilities as assigned

Requirements

• Bachelor’s degree in business administration, marketing, communications, or related field OR a minimum of 2 to 4 years of relevant work experience
• Bilingual in Spanish (verbal and written) required
• Proven experience in client projects and event management
• Strong knowledge of the music industry and current music trends
• Proficiency with office applications and Apple devices
• Exceptional verbal and written communication skills, adaptable to clients of all backgrounds and educational levels
• Excellent organizational skills with the proven ability to manage multiple projects on time and within budget
• Entrepreneurial, resourceful, forward thinking, and highly motivated
• Proven experience in producing/planning events required
• Confident and assertive in negotiations while maintaining professionalism
• Ability to work independently with minimal supervision
• Comfortable working in high pressure, fast paced environments with strict deadlines
• Willingness to work extended hours and weekends as needed to meet client needs and deliverables
• Exercises discretion with all confidential company information
• Team oriented mindset with a positive outlook
• Exceptional customer service skills

Travel

• Up to 50% based on assigned projects

Payscale: $50,000-$60,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services.

What you will do

• Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner. Build and maintain relationships with VIP clients to maintain long term business and drive sales.
• Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.
• Execute delivery and placement of arrival amenities. Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.
• Maintain professionalism, cleanliness, and standards of all VIP areas.
• May assist with general office duties.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 2-4 years

Skills and Abilities

• Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
• Exceptional organizational skills and attention to detail.
• Strong interpersonal, verbal and written communication skills.
• Positive attitude with superior customer service skills.
• Ability to work in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays as needed.

Qualifications (ALL)

• High School Diploma or its equivalency
• 2-4 years
• Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
• Exceptional organizational skills and attention to detail.
• Strong interpersonal, verbal and written communication skills.
• Positive attitude with superior customer service skills.
• Ability to work in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays as needed.

Payscale: $15 - $20

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES STAFF

• GUEST SERVICES 
• SHOW OPERATIONS STAFF
• USHER/TICKET TAKER

1. GUEST SERVICES STAFF

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
  
  
  

2. SHOW OPERATIONS STAFF

SUMMARY

The Show Operations Staff will be responsible for both custodial and guest services support. This position will ensure cleanliness of pre-show and post-show common areas in addition to public areas throughout the event. The Show Operations Staff will also deliver optimal customer service by assisting with guest directions, guiding guests to exit points, escalating guest complaints when necessary, and provide guest seating support.

PRIMARY RESPONSIBILITIES

• Responsible for pre-show and post-show cleaning of common areas (i.e. lobby, restrooms, elevators, seating, etc.) while maintaining and ensuring cleanliness in public areas throughout the event.
• Assist with opening doors for crowd control, providing suite holder directions, managing bar lines, escalating guest complaints as necessary, in addition to guiding and directing guests to exit points and around any production load-out that may impact exits.
• Provide reserved guest seating support such as setting chairs as needed, marking chairs for seating locations, directing guests to seat locations, and assisting ADA patrons while complying with facility/event ADA requirements.  

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-3 years of related work experience.
• Ability to work in varying conditions.
• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to take direction and work well with others.
• Ability to stand for extended periods of time and lift tables, chairs, etc.
• Available to work nights, weekends, and holidays.
  
  
  

3. USHER/TICKET TAKER

SUMMARY

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

PRIMARY RESPONSIBILITIES

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. 
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. 
• Display a calm and attentive demeanor when rectifying issues with guests. 
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
• Control access points to prevent unauthorized entries. 
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 0-1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays 

Payscale: $10 - $14

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Essential Functions

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access)
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand, walk, and climb stairs for long periods of time
• Previous experience working in events and knowledge of the music industry preferred
  

Payscale: $20.00 per hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

Employer does not offer work visa sponsorship for this position.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
  
  
  

Payscale: $10

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview
The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

Job Responsibilities

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. 
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. 
• Display a calm and attentive demeanor when rectifying issues with guests. 
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
• Control access points to prevent unauthorized entries. 
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. 

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 0-1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Able to remain in a stationary position, often standing for prolonged periods
• Able to frequently ascend/descend stairs
• Able to work in/around loud environments
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays 

Pay Scale: $13.50 - $17.00 p/h 

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification)

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview
The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Job Responsibilities

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Pay Scale: $20.00 - $21.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary
The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Essential Functions

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends
  
  

Payscale: $14 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summaries:

• BOX OFFICE ATTENDANT
• COAT CHECK STAFF
• VENUE HOST
  
  

1. BOX OFFICE ATTENDANT

SUMMARY

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The Box Office Attendant will process ticket orders and collect payments.

PRIMARY RESPONSIBILITIES

• Accurately and efficiently processes orders and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets.
• Greet customers with a positive and friendly demeanor.
• Assist guests by providing information, answering questions, and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contribute to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness, and helping to develop and maintain a positive work environment.

QUALIFICATIONS 

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of cash-handling and related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic math skills
• Must be responsible and professional
• Effective decision-making skills  
• Demonstrated ability to work in a fast-paced environment
• Must be self-motivated, reliable, and punctual
• Available to work flexible hours, including nights, weekends, and holidays

PAY SCALE: $23.00  

BONUS

• These positions are not eligible for a bonus under the current bonus plan requirements.

BENEFITS

• Event based positions are not eligible for benefits through AEG Presents.
  
  

2. COAT CHECK STAFF

SUMMARY

Coat Check Staff will act as one of the main providers of direct services to guests. They are responsible for various tasks such as checking coats in and out, selling concessions, and answering questions. Coat Check Staff will provide a variety of customer service duties on behalf of the venue in an expert, professional, and friendly manner.

PRIMARY RESPONSIBILITIES

• Operate the various coat check areas within established guidelines and procedures at the venue. 
• Greet guests, answer guest questions, resolve guest complaints, and direct guests to important areas of the venue (i.e., restrooms, ATM, ADA areas, VIP areas, merch, and concert area, etc.) and provide additional assistance whenever necessary.
• Cash handling duties and reconciliation of bank.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• May be responsible for moving around to different positions to give breaks to other staff.
• Collect lost and found items and provide guest services to patrons picking up lost items.
• Sort and log lost items that are found in accordance with event protocol.
• Perform other duties and responsibilities as deemed appropriate by Management.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of cash-handling and related work experience
• Ability to work in varying conditions
• Ability to lift 25 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule
• Ability to stand and walk for long periods of time
• Must be self-motivated, reliable, and punctual
• Previous experience working in events and knowledge of the music industry preferred

PAY SCALE: $20.76

BONUS

• These positions are not eligible for a bonus under the current bonus plan requirements.

BENEFITS

• Event based positions are not eligible for benefits through AEG Presents.
  
  

3. VENUE HOST

SUMMARY

The Venue Host will ensure a superior level of service is provided to all guests and will seat ADA guests and guests who have purchased VIP upgrades. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The Venue Host will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc.

PRIMARY RESPONSIBILITIES

• Seat VIP guests and assist ADA patrons while complying with facility/event ADA requirements.
• Ensure designated VIP and ADA areas are set up, clean, and ready for patron entry and assist with breakdown after event.
• Respond to guest behavior issues.
• Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to House Manager.
• Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards, and any issues that may occur during scheduled shows and performances.
• Responsible to ensure breaks are taken and to ensure proper coverage while staff is on break.
• Assist House Manager with special projects.
• Settle merch with artists and collect the house merch cut.
• May assist with private events.
• Proactively monitor and engage with clients and provide the highest quality of customer service in a friendly and timely manner.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 2-3 years of cash-handling and related work experience
• Excellent interpersonal, communication, and problem-solving skills
• Ability to work in a fast-paced environment
• Must be self-motivated, reliable, and punctual
• Must have a positive attitude and be team oriented
• Available to work nights, weekends, and holidays

PAY SCALE: $23.00

BONUS

• These positions are not eligible for a bonus under the current bonus plan requirements.

BENEFITS

• Event based positions are not eligible for benefits through AEG Presents.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Guest Services Representative is responsible for providing an excellent guest experience for all guests of the Torrance Soccer Center.  The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments.  

Essential Functions:

• Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
• Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
• Assists the Program Coordinator with registering customers for programs, coordinating field rentals, and managing the booking and hosting of birthday parties and other events, ensuring a smooth and customer experience.
• Support the on-site café by selling food and beverages as needed, delivering timely service and contributing to a positive guest experience.
• Knowledge of all facility protocols to help ensure guests are following are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor.
• Ability to help setup or breakdown volleyball and futsal equipment as necessary.
  
  

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 1-2 years of related work experience.
• Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
• Must be able to stand consistently for a minimum of 2 hours. 
• Must be able to work evenings and are required to be available to work weekends and holidays.
• Excellent customer service skills.
• Ability to lift, push, pull up to 25 lbs.
  
  

Pay Scale: $20.48

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position is not currently eligible for benefits.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

VENUES HIRING:

• The Regency Ballroom - 1300 Van Ness Ave, San Francisco, CA 94109
• The Warfield - 982 Market St, San Francisco, CA 94102

POSITIONS AVAILABLE:

• GUEST SERVICES STAFF
• USHER/TICKET TAKER
• USHER SUPERVISOR

POSITION INFORMATION:

1. Guest Services Staff

 Job Summary

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.Essential Functions

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Required Qualifications 

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
  
  

2. Usher/Ticket Taker

Job Summary

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

 Essential Functions

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. 
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. 
• Display a calm and attentive demeanor when rectifying issues with guests. 
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
• Control access points to prevent unauthorized entries. 
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. 

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 0-1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays 

3. Usher Supervisor

Job Summary

The Usher Supervisor will be responsible for supervising the usher staff to ensure a superior level of guest service is provided to the guests / customers at the event.

Essential Functions

• Supervise usher staff and daily operations and attend supervisor meetings. 
• Prepare and conduct Pep Rallies and pre/post show briefings. 
• Respond to and problem solve guest complaints and/or concerns. 
• Monitor and report all policies and procedures violations; conduct progressive employee counseling with advisement from Assistant House Manager and House Manager. 
• Respond to and manage guest behavior issues based on the 1-2-3 approach.
• Communicate with Security base via radio with earpiece if guest behavior requires and escalated response by that department. 
• Problem-solve guest ticketing problems in the lobby and at the seats when Ushers have an issue.
• Communicate via radio with earpiece to box office for assistance in resolution. 
• Assist in relocation of guests with special needs, i.e., ADA guests, based on seat locations provided by box office. 
• Communicate via radio with ear-piece within the department and with other departments regarding issues including but not limited to ticketing, guests with special needs/ADA, guest behavior, guest injuries/illness, broken equipment, safety hazards, VIP guests, etc. 
• Monitor uniform inventory and supervise uniform issue (usher) positions. 
• Prepare and conduct group interviews and training sessions  

Required Qualification

• A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)  
• A minimum of 4 years of related work experience  
• A minimum of 4 years work experience as an usher
• Available to work nights, weekends and holidays 
• Excellent interpersonal, communication, and problem solving skills 
• Excellent customer service skills
• Ability to effectively supervise, motivate and lead a productive team 

Pay Scale: Pay Scale varies dependent on venue.

• Guest Services Staff: $19.00-20.00
• Usher/Ticket Taker: $17.00-19.00
• Usher Supervisor: $23.00

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her/their normal description.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

Under the supervision of the General Manager the Maintenance Specialist is responsible for ensuring the functionality of the venue prior, during, and after concerts and events. The Maintenance Specialist will perform various maintenance tasks such as painting, plumbing, electrical, heating/ air conditioning systems or construction tasks as they arise to make sure the venue is looking and functioning to its best potential. This individual will oversee daily, weekly, monthly scheduled cleaning and various assigned maintenance projects.

What you will do

• Perform daily, event and regularly scheduled cleaning and maintenance projects. Responsible for the overall maintenance of the venue, including: carpet repair/cleaning, painting of interior/exterior, elevator repair, bathroom maintenance, upkeep of air-conditioning and heating, electrical and plumbing work, other repairs/maintenance as needed.
• Perform duties as directed by Manager to maintain all facility equipment in good working condition.
• Assist with inspecting systems throughout the facility to detect malfunctions and determine a solution for repair.
• Participates in developing standard procedures for maintaining the cleanliness and upkeep of venue and all associated assets.
• Assist with the purchase of work materials as needed or as directed.
• Work with Manager to schedule and supervise part time cleaners according to venue event schedule.
• May be responsible for coordinating with outside vendors on repair and maintenance work, building set props and decorations and assisting with advancement of production as needed.

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience.
• Organized with previous supervision experience
• Experience in proper cleaning solutions and overall repair/maintenance
• HVAC experience a plus.

Skills and Abilities

• Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Basic computer skills preferred.

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience.
• Organized with previous supervision experience
• Experience in proper cleaning solutions and overall repair/maintenance
• HVAC experience a plus.
• Must have immediate knowledge of electrical systems and plumbing systems – National Electrical Code a plus
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Must be able to work flexible schedule, including nights, weekends and some holidays
• Must be able to climb, crawl, bend, and stoop with or without reasonable accommodation.
• Basic computer skills preferred.

Payscale: $16 -!8

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES STAFF

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES 

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS 

• A minimum education level of: High School Diploma or its equivalency
•  A minimum of 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Pay Scale: $17.00 - $21.00

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her/their normal description.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed. 

What you will do

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience

Skills and Abilities

• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Qualifications (ALL)

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Payscale:

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

Payscale: $10 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Position Summary:

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Essential Functions:

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides up-selling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills  
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.