Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Manager, Sales-Special Events focuses on prospecting, selling, developing and booking special events and rentals at assigned venue(s) or region. The Sales Manager will infiltrate the areas contacts by networking, soliciting, and grass roots marketing and sales strategies. This position proactively seeks out new business by cultivating client relationships and strategic deal negotiations. The Sales Manager participates in the development of marketing materials and sales collateral for the region. The Sales Manager is also responsible for negotiating rental agreements and contracts with clients under the general direction of the GM/Regional VP. The focus is on Corporate and Private Events that pose little financial risk to the venues or company directly.

Essential Functions

• Prospect leads by networking and researching ways to find leads locally within each venue’s market. Taking initiative to qualify each individual lead by communicating with client’s over the phone and email repeatedly and directly. Initiates contact of any inbound lead within 24 hours by utilizing best judgment for protocol and follow up.
• Create and respond to proposals for potential events and clients. Works directly with the client to establish the proposal based on event and venue qualifications.
• Collect deposits and execute contracts which involve tedious follow up and being available to answer questions related to contract line items and redline directly form client. Collaborates with Legal counsel as needed and communicates with the client’s Legal and event team to achieve mutual agreement to term. Works with accountants directly once the deposit has been sent by client while following all deadlines from the agreement.
• Work with Sales Director to create a marketing budget and plan based on experience in the industry and trends. Make action plans to market the venues specifically based on knowledge and research of clientele and location. Communicate and initiate a relationship with the Convention and Visitors Bureaus, as well as Chamber of Commerce and other Associations that relate to promotion of local business, tour and travel to be able to market properly to get a return on investment directly to increase revenue of sales at the venues.
• Communicate with past and future clients frequently by phone, email, entertaining over meals or at events. Use a variety of techniques to develop friendly and trusting relationships with clients to maintain their valued business with the company.

Required Qualifications

• BA/BS Degree (4-year)
• 4-6 years Of related work experience
• Experience working with local team and national sales teams
• Must be experienced sales professional with a proven track record of increasing revenue
• Must be a self-starter with the ability to work both independently, and within a team
• Strong networking skills with a proven ability to build and foster relationships with clients and drive new business
• Must be able to market venues and drive new sales
• Must have a strong knowledge of special events
• The ability to forecast sales and budget accordingly
• Must be able to work evenings, weekends and holidays as needed
• Event Sales in a similar facility preferred
• Marketing background preferred
• Catering background preferred

Payscale: $68,465.00 - $85,000.00 plus Commission

Bonus: (If applicable) This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Security Officer will maintain the safety of all employees, guests and clients at AEG Presents shows, events, and venues through constant patrol, observation and documentation.  This position will be first point of contact for all security related issues and will control the diffusion of incidents at the venue.  The Security Officer will also assist with customer service requests.

Essential Functions:

• Monitor assigned area of venue on foot.  Observe, report, and control ongoing activity keeping track of unusual occurrences.  Assist with the ejection or control of unruly, disruptive, intoxicated guests.
• Monitor entry and access point for the venue.  Ensure all guests and employees have appropriate access to be in each specific area.
• Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury.
• Respond immediately to fire control center to locate, acknowledge and silence alarm.  Check signal area, report and reset alarm.  Enact fire safety/evacuations when necessary.
• Respond, observe and document all medical situations and request EMT/medical personnel.  Assist with minor first aid situations.  Coordinate transportation for friends and family of afflicted when necessary.
• Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency       
• 1 – 2 years of related work experience
• Strong interpersonal, verbal and written communication skills.
• Expert organizational, leadership and time management skills.
• Ability to qualify and be issued a security officer license.
• Must be able to work long hours including nights, weekends and some holidays
• CPR and AED certification
• Knowledge of rules and regulations with good understanding of right and wrong
• Must be able to stand for long periods of time
• Knowledge of music industry and live events preferred
• Ability to obtain and maintain a Guard Card

Pay Scale: $17.52 - $21.39

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Box Office Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Essential Functions:

• The Box Office Ticket Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency       
• A minimum of 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills  
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Pay Scale: $16.00 - $18.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

As a member of Guest Services, the Usher is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.

Essential Functions:

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm and attentive demeanor when rectifying issues with guests.
• Check guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Able to work efficiently in a fast-paced environment
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance (must wear assigned uniform provided by management during all shifts)
• Possess strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• Available to work evenings, weekends, and holidays
• Available part-time

Pay Scale: $14.81 - $17.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

#LI-Onsite

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Promoter Representative works in conjunction with the production team to advance each show at their assigned venue ensuring that the artist contract is properly fulfilled, while managing the show budget. The Promoter Representative schedules and oversees the event staff, manages show guest lists, and works with the accounting team to balance and settle each show at their assigned venue. Additionally, the Promoter Representative is responsible for ensuring all the artist needs are met on the day of the show.

Essential Functions

• Review artist contract related to production, merchandise, ticketing, and rider requirements to ensure each requirement is fulfilled on day of show.
• Hire, train, supervise, and schedule event staff including ticket takers, merchandise sellers, box office staff.
• Manage backstage area of venue ensuring artist hospitality needs are met on day of show. This includes preparing greenrooms with food and beverage, providing great customer service to artists and their crew and being a resource to answer any questions they may have.
• Negotiate vendor contracts and maintain good working relationships with vendors who supply artist hospitality needs.
• Work with the General Manager to review processes and procedures of the venue related to box office, merchandise, and hospitality to find efficiencies and improvements.
• Work with the accounting team to settle shows, responsible for managing box office and merchandise sales and reporting.
• Special Projects for the venue as assigned by the General Manager.

Required Qualifications

• BA/BS Degree (4-year) In related field
• 2-4 years Of related work experience
• Previous production experience, including scheduling, managing staff, and payroll
• Knowledge of accounting principals
• Proficient in Microsoft Office products (Word, Excel, and Outlook) and ability to learn required business systems
• Knowledge of accounting principals
• Proficient in Microsoft Office products (Word, Excel, and Outlook) and ability to learn required business systems
• Proficient in Microsoft Office products (Word, Excel, and Outlook) and ability to learn required business systems
• Strong customer service skills, ability to multi-task and prioritize work load
• Ability to plan work activities and adapt to changing conditions
• Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors
• Music Industry knowledge and experience with a demonstrated ability to use discretion related to artist information and professionalism around celebrities.

Payscale: $57,054.00 - $85,000.00

Bonus: (If applicable) This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Box Office Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Essential Functions:

• The Box Office Ticket Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency       
• A minimum of 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills  
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Pay Scale: $16.00 - 18.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary 

The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services.

Essential Functions 

• Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner. Build and maintain relationships with VIP clients to maintain long term business and drive sales.
• Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.
• Execute delivery and placement of arrival amenities. Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.
• Maintain professionalism, cleanliness, and standards of all VIP areas.
• May assist with general office duties.

Required Qualifications 

• High School Diploma or its equivalency
• 2-4 years
• Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
• Exceptional organizational skills and attention to detail.
• Strong interpersonal, verbal and written communication skills.
• Positive attitude with superior customer service skills.
• Ability to work in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays as needed.

Payscale: $14.00/hour - $16.00/hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.