ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As an Emergency Credentialed Veterinary Technician, you’re part of a team that thrives on the front lines of emergency veterinary care where every second counts. You’ll handle a wide range of cases, from minor to complex emergencies, collaborating with our doctors and team in delivering gold standard, emotionally intelligent care. You’ll jump into triage, treatments, diagnostics, anesthesia, monitoring, and critical care nursing, all while being a steady, compassionate presence for pet parents in their most stressful moments. This role is for someone who wants to do the work they were trained to do (and more), continue growing their skills, and help people and their pets when they need it most.

WHAT YOU’LL DO

• Treat every patient and person like they matter—because they do! You keep people and pets together and stay by their side through tests, treatments, and everything in between
• Jump into action, delivering nursing care, treatments, and emotional support in the most critical moments, from triage to discharge
• Bring the meds, the monitoring, and the mastery—from IVs and CRIs to blood transfusions and beyond
• Communicate like a teammate and think like a leader, helping shape plans and keep care flowing
• Be ready to perform CPR like the trained RECOVER rockstar you are (not only do we offer training, we have the highest number of RECOVER CPR professionals and instructors in the industry!)
• All the techy stuff—from diagnostics and imaging to sample collection and placing tubes
• Anesthesia, even for our most fragile patients? You’ve got it.
• Use all the advanced techniques in your toolkit: central lines, endoscopy, ultrasounds, and more

WHAT YOU NEED

• High school diploma or equivalent required; associate’s degree or higher in veterinary technology from an AVMA accredited program strongly preferred
• Credentialed as a Veterinary Technician (CVT, RVT, LVT, LVMT) in the state the VEG practice is located is required; VTS in ECC, internal medicine or anesthesia/analgesia is a plus and will lead to extra considerations in compensation
• 1+ years of experience in a veterinary technician role; experience in emergency or specialty medicine preferred
• Basic computer skills and a comprehension of practice management software and electronic medical record keeping
• Excellent communicator and calm under pressure; ready to lend a hand to support those around you
• Fine motor skills for handling patients and medical equipment
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. French proficiency is a strong plus. 

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-HYBRID #LI-AP1 #LI-DNI

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. French proficiency is a strong plus. 

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-HYBRID #LI-AP1 #LI-DNI

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: Fluency in English is required; French proficiency is a strong plus.

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.

Title: Director, Customer Marketing
Base range minimum: $112,000
Base range maximum: $168,000

Additional compensation/rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

#LI-HYBRID #LI-AP1 #LI-DNI

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: Fluency in English is required; French proficiency is a strong plus.

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
• Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.

Title: Director, Customer Marketing
Base range minimum: $112,000
Base range maximum: $168,000

Additional compensation/rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

#LI-HYBRID #LI-AP1 #LI-DNI

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We are looking for a Senior Staff Product Designer to join as the design lead for our Customer Experience team, reporting directly to the Head of Design. This is a player/coach role. You will carry significant IC responsibility while directly managing one Product Designer who is focused on load planning and exception management.

Your mandate is the end-to-end customer journey that makes autonomous freight a reality. You will design the suite of tools used by trucking and logistics companies to activate and manage daily operations for a fleet of self-driving trucks. While autonomous technology is genuinely new territory for our customers, your job is to design experiences that feel familiar, intuitive, and integrated into their existing ecosystems. This isn’t a SaaS dashboard exercise. These are high-stakes operational tools that a vehicle operator or load planner needs to adopt to safely run an autonomous truck.

In this role, you will

• Own the customer experience blueprint. Define how interactions with the Aurora Driver are consistent, simple, and unified with the broader operational ecosystem
• Design customer-facing digital tools across web, mobile, and partner integrations
• Do just enough research to generate actionable insight, then use it to drive product decisions, not decorate them
• Tie your work directly to outcomes. For example, ensure support feels like a natural part of the product by designing self-serve recovery paths that allow users to resolve issues in under 5 minutes
• Manage and develop one Product Designer, and contribute to raising the bar for the broader design practice

Required Qualifications

• 8+ years of experience in product design, with a track record of leading complex, multi-workstream projects
• Experience formally managing other designers
• A portfolio showing end-to-end work across research and design for complex enterprise, operational, or mission-critical systems, with clear evidence of business impact
• Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality
• Exceptional written and verbal communication skills, with the ability to translate research insights and design rationale into clear, compelling narratives for executive, cross-functional, and technical audiences

Desirable Qualifications 

• Experience with autonomous technology, hardware-software integrated products, or physical supply chain logistics
• Demonstrated ability to use AI across the design lifecycle without losing judgment

The base salary range for this position is $171K-$247K per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

 #LI-SP1

The Role

As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Chesterfield, Missouri 

What You’ll Do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

• Patients feel supported, informed, and confident throughout their journey
• Issues are resolved quickly and accurately across multiple channels
• You become a trusted resource for patients and internal teams
• You actively contribute ideas to improve the patient experience
• You grow your skills and take on increasing responsibility over time

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Location & Schedule

• Full-time, hourly role
• On-site : 400 S Woods Mill RD, Chesterfield, MO
• Multiple scheduling options available, including 4-day workweeks
• Shifts scheduled between Monday–Friday, 7 AM – 8 PM CST
• Rotating Saturday shifts (8:00 AM – 4:00 PM CST)
• Schedules may evolve based on business needs

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits

#blinkindeed

JOB SUMMARY

The Retail Store Manager of Sunnyside* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.  

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Dispensary Manager, you will have:  

• Experience leading and motivating a team of hourly and salary employees; skills include recruiting, onboarding, training, managing employee relations and coaching. 
• The opportunity to build on retail business fundamentals to include effective scheduling, payroll, financial management, identifying sales trends, and business writing & reporting. 
• Skills in conflict resolution, strategic thinking, decision making and complex problem solving. 
• Skills in interviewing, talent selection and performance management of hourly and salary team members. 
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team! 
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. 

CORE JOB DUTIES 

People Management: 

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results. 
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.  
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.  
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.  
• Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques. 
• Partner with Human Resources to resolve employee relations issues. 
• Ensure employees are knowledgeable and coached to navigate any regulatory changes. 
• Ensure a clean and safe environment for employees and customers 

Sales & Operational Excellence: 

• Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.  
• Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT. 
• Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.  
• Identify business and competitor risks; analyze metrics to help increase market share. 
• Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients. 
• Establish daily operations procedures with an eye towards improvement and efficiency.  
• Oversee inventory activities ensuring product requirements are met and deliveries are on time. 
• Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns. 
• Perform monthly audit reporting and store visit checklist with Area Manager. 
• Ensure compliance with all company policies, procedures, state, and local laws. 
• Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits  

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in business or comparable experience 
• 5-7 years of retail management experience required; Cannabis knowledge or dispensary leadership experience a plus 
• Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development. 
• Demonstrated ability to learn, apply and teach others technical, product-related information in a professional consultative manner. 
• Experience working closely with HR teams and processes. 
• A high level of integrity, personal motivation, and sense of urgency 
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management  
• Strong business acumen including excellent communication, attention to detail and interpersonal skills 
• Available to work all hours of operation inclusive of nights, weekends and holidays 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

What is the opportunity?
Lead and enable successful program delivery through active engagement, collaboration, and accountability. This includes:

• Driving delivery excellence across teams by fostering a hands-on, solution-oriented culture.
• Acting as a bridge between technical and business stakeholders, ensuring alignment on goals, outcomes, and timelines.
• Championing the customer experience by anticipating challenges, resolving issues proactively, and ensuring smooth execution through all phases of delivery.
• Strengthening internal capability by mentoring and coaching team members, building shared understanding of our delivery model, and embedding best practices.
• Reinforcing Zafin’s commitment to partnership - with customers, internal teams, and ecosystem stakeholders - through collaboration, transparency, and technical credibility.
• Promoting continuous improvement in how we plan, communicate, and execute, at every stage

What will you do?

Program Leadership & Delivery

• Lead cross-functional teams (internal and customer) in end-to-end delivery of complex programs.
• Facilitate collaborative working sessions to co-create solutions, resolve issues, and drive shared ownership.
• Ensure program objectives, deliverables, and timelines are met with a focus on quality and customer satisfaction.
• Engage during critical delivery periods (including evenings and weekends as needed) to maintain continuity and support.

Customer Experience & Engagement

• Serve as a trusted advisor to customer stakeholders, ensuring their priorities are clearly understood and addressed.
• Partner with support and operations teams to ensure rapid issue resolution and a seamless customer experience.
• Represent the voice of the customer internally to influence continuous product and process improvement.

Technical Understanding & Continuous Improvement

• Maintain a strong grasp of Zafin’s products, architecture, and delivery model to ensure informed decision-making.
• Collaborate with technical leads to identify opportunities to strengthen delivery processes, tooling, and integration.
• Encourage innovation and knowledge-sharing across teams to enhance delivery capability.

Team Leadership & Collaboration

• Build a high-performance environment through mentorship, feedback, and empowerment.
• Drive collaboration across business, delivery, and technical streams to align on outcomes and mitigate risks early.
• Foster a culture of accountability, learning, and shared success.

Governance & Reporting

• Provide clear, concise reporting to stakeholders on status, risks, and issues.
• Ensure governance frameworks are applied consistently and adapted as needed to support program success.

What do you need to succeed? 
Must have: 

• Minimum of 10 years in banking or financial services with a focus on corporate and institutional clients.
• Solid understanding of business concepts and issues, preferably in banking, core banking, core modernization, pricing & billing, in retail and/or corporate and commercial banking.
• Hands-on experience in implementing enterprise-level banking software solutions.
• Demonstrated leadership skills with the ability to inspire and motivate teams to achieve goals.
• Excellent communication, negotiation, and problem-solving skills.
• Proven track record of delivering results in a fast-paced, dynamic environment.
• Knowledge of relevant industry regulations, compliance requirements, and quality standards.

Additional Job Details

• Expected Salary: $150,000 - $180,000
• Vacancy Status: Open Position to be filled
• Mode of Work: Hybrid
• Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions. 
• This role is also eligible for benefits including health, dental, vision, retirement plans, and paid time off.

The Role

As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Robinson Township, Pittsburgh

What You’ll Do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

• Patients feel supported, informed, and confident throughout their journey
• Issues are resolved quickly and accurately across multiple channels
• You become a trusted resource for patients and internal teams
• You actively contribute ideas to improve the patient experience
• You grow your skills and take on increasing responsibility over time

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Location & Schedule

• Full-time, hourly role
• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Multiple scheduling options available, including 4-day workweeks
• Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST
• Rotating Saturday shifts (9:00 AM – 5:00 PM EST)
• Schedules may evolve based on business needs

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits

#blinkindeed

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person
• Order medical records from providers and communicate with clients and providers during the course of treatment
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files
• Prepare comprehensive demands and assemble support for submission to carriers
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business

Qualification

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager preferred
• At least 2 years of working in a legal position or insurance adjuster experience preferred
• Negotiating skills
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies and medical providers
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-FW1

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB 

As a Lead Emergency Veterinarian at VEG, beyond helping people and their pets, you’ll take ownership of supporting your team and ensuring that your hospital is a model of clinical excellence. Working alongside your hospital’s medical director, you’ll champion VEG’s medical processes and initiatives, developing your fellow doctors and coaching them to thrive. You’re well-versed in the VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets—and you lead by example, ensuring your team practices the VEG way with every case. In this role, you’ll find ways to say yes to providing the guidance, resources, and encouragement your team needs to grow confidently in their careers. As a leader, you’ll have the opportunity to foster a culture of mentorship and learning, helping your doctors build fulfilling, unexpected career paths while creating a lasting impact on your hospital.

WHAT YOU’LL DO

• Work clinical shifts, with responsibilities consistent with emergency doctors at your VEG:
• Answer medical questions over the phone 
• See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets 
• Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan
• Communicate diagnosis and treatment options directly with customers
• Provide appropriate treatments to address each pet’s specific condition
• Create and review medical records to ensure accuracy
• Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns
• Coach fellow doctors on medical excellence, doctoring the VEG Way, and providing VEG’s customer-focused experience
• Support fellow doctors through their assigned growth and development plans 
• Assist Medical Director (MD) when coverage is needed due to callouts or schedule changes
• Work as interim MD when the current MD is on leave or opening a new VEG hospital 
• Lead monthly doctor meetings and M&M rounds with guidance from the MD
• Teaching hospitals only: If needed, own the New ER Doctor (NERD) training program and perform all NERD MD job duties.
• Create doctor schedules, including managing leave requests and posting schedules at least two months in advance
• Address customer complaints related to medical concerns. 

WHAT YOU NEED

• A DVM, VMD, or equivalent degree 
• 2+ years of ER experience and critical case management 
• One year leadership experience is preferred, but not required 
• Training in emergency surgery/endoscopy
• Flexible to work a combination of clinical and administrative shifts 
• Ensure top-tier customer satisfaction and hospital revenue production
• Willingness to lead and support fellow doctors, as well as perform administrative tasks during off hours (i.e. doctor callouts, addressing customer complaints, scheduling)
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. 

WHAT YOU’LL DO

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
• Keep nurses and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet’s care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

WHAT YOU NEED 

• 2+ years of experience in a customer service role 
• Advanced knowledge in computer programs and practice management software 
• Highly organized, with strong attention to detail 
• A strong communicator; able to interact positively with anyone and everyone 
• A strong multitasker, able to thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly 
• Adaptable and amenable in high stakes environments 
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types  

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As an Emergency Veterinarian, you’re more than just passionate about helping people and their pets; you thrive on it, especially when they need you most. At VEG, we find a way to say yes to supporting you, so you can be the best, most confident ER professional possible and grow your career in unexpected directions. With a culture rooted in mentorship and continuous learning—from on-the-floor guidance to VEG Education programs and unlimited ER-focused CE—you’ll never stop learning. You’ll handle any emergency that comes through the door, from routine cases to complex surgeries, and treat every kind of pet, including exotics! As a leader on the hospital floor, you’ll have the chance to be a superhero for your customers, backed by a team and resources that empower you to take your career further than you ever imagined.

WHAT YOU’LL DO 

• Answer medical questions over the phone 
• See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets 
• Gather the signalment, presenting complaint, vitals, and physical exam 
• Conduct physical examinations of animals, along with other required investigatory measures such as ultrasounds, X-rays, bloodwork, and biopsies 
• Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan
• Communicate diagnosis and treatment options directly with customers
• Prepare estimates and present them to customers
• Create and review medical records to ensure accuracy
• Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns
• Perform minor and major emergency surgeries
• Perform endoscopic procedures
• Educate customers on after care and preventative measures where appropriate 

WHAT YOU NEED

• A DVM or equivalent degree
• Live and breathe emergency medicine, including emergency surgery (the soft tissue kind!) and endoscopy
• Thrive in team-oriented environments (think hospital retreats, team dinners, happy hours, and more)
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

JOB SUMMARY

The Retail Pharmacist ensures that our patients’ needs are met and exceeded delivering remarkable customer service. The Pharmacist will also provide patients with excellent product knowledge, effective service, and an approachable attitude.

Who You Are

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team! 
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. 

CORE JOB DUTIES 

• Dispense medical cannabis medications based on patient’s physician recommendations
• Individual patient consultations to determine the best therapy in conjunction with the recommendations made by patient’s physician
• Maintain control of the inventory and rotates the inventory as needed
• Submit and review the state prescription monitoring program
• Comply with state laws as regulated by the state medical cannabis program
• Maintain records along with removing outdated and damaged drugs from the dispensary inventory
• Supervise the work results of support personnel; maintaining current pharmacist registration
• Maintain safe and clean working environment by complying with procedures, rules, and regulations
• Maintain pharmacological knowledge by attending educational workshops; reviewing professional publications; working to establish personal networks
• Support marketing content creation on by-project basis

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in Pharmacy or PharmD
• 1+ years experience working in a pharmacy setting assisting patients/customers
• An active pharmacist license in good standing without restrictions registered in the state of Pennsylvania 
• Excellent customer service skills
• Satisfactory completion of any State required Medical Cannabis education programs
• Ability to learn and understand cannabinoids and how they interact with the human body
• Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Service Delivery Manager - Document Image Processing

📍 Pittsburgh, Pennsylvania, United States
On-site

We have an excellent opportunity for an experienced Service Delivery Manager to come grow with our team in Pittsburgh, PA!

We offer a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. 

SPS is seeking for a Service Delivery Manager (Document Image Processing) that provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily lockbox processing activities, service delivery, employee management, overall customer satisfaction, and strict adherence to all policies.  The Service Delivery Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.

What You'll Do:

In this important operational management role, you will be responsible for managing production, staff, group compliance, and overseeing daily team tasks.

  Daily Operations Management:

•  Lead and manage daily lockbox processing activities

•  Responsible for achieving contractual business results

•  Managing critical and time sensitive Workflows to SLAs

•  Tracking programs to monitor departmental goals and provide trend analysis to management

•  Ensure adherence to company quality standards and continuous improvement initiatives

•  Hold weekly team meetings/Huddles

•  Enable Change - Takes action to drive change and innovation that will transform our business

•  Takes personal ownership to deliver results. Empowers and trusts others in decision making

•  Succession planning is critical to success

  Team Leadership:

•  Responsible for evaluating and improving employee performance to foster a high-performing team

•  Manage individual and departmental goals

•  Provides coaching and development to supervisors and their team members

•  Hold the group accountable to operations goals

  Continuous Improvement:

•  Ensures that required system performance, turnaround time, and service levels are achieved

•  Act as an escalation point for the Client Service team

  Client Service:

•  Ensures that required system performance, turnaround time, and service levels are achieved

•  Act as an escalation point for the Client Service team

•  Standard Operating Procedures: Maintain/update comprehensive process documentation to support operational transparency and consistency

  Testing and Analysis:

•  Conduct regression testing to ensure system stability post-changes, when called upon

•  The Service Delivery Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.

What We Are Looking For: 

  Required:

•  3-5 years people management experience (equivalent to a supervisor level managing a range of 10-20 staff or manager for a smaller group)

•  3- 5 years project management experience

•  Must have strong background in managing critical and time sensitive Workflows to SLAs.  

          •  Must have lockbox or image document processing experience

•  A positive and professional attitude with a willingness to go above and beyond for our customers.

•  Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.

•  To be able to work both independently and being able to perform with minimal direction. 

•  Previous management/ supervisor experiences overseeing 10-20 above employees. 

•  Solid understanding of selling skills. 

•  Exceptional computer skills. 

•  Strong integrity, and solid business ethics. 

   Physical Demands:

•  Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

•  Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.

•  Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

•  Physically able to talk on the phone and input data simultaneously.

•  Ability to lift or move 40 lbs. or greater frequently.

•  Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

   Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE PROGRAM

The VEG New ER Doctor (NERD) program is designed to transform practicing non-emergency veterinarians into exceptional, confident VEG ER doctors. This six-month deep dive into the action of emergency is a structured, immersive program like no other that allows participants to transition into full-time ER doctors at VEG after successful completion. Integrating academic and clinical teachings with individualized mentorship, this program fuels a passion for ER and creates a deeper meaning around life-saving veterinary heroics. If you’re hungry to learn how to do ER, perform surgeries, advance your endoscopy skills, learn about exotics, and discover the unique rewards of customer-focused care in an open concept hospital, we find a way to say yes to training you in our NERD program.

WHAT YOU’LL DO

• Work side-by-side with experienced VEG doctors who will mentor you through real ER cases, offering guidance and feedback every step of the way. This isn’t just shadowing—it’s hands-on learning with built-in mentorship.
• New ER Doctors (a.k.a. NERDS!) get up-close, firsthand ER experience, working 3-4 hospital shifts per week (days, swings, and nights), as well as through weekly case discussions, literature reviews, and hands-on training at state-of-the-art facilities. 
• Learn best practices for client-centered communication and care, the VEG Way.

What CE experiences can you expect to attend during the program?

From hands-on training to weekly didactic learning, NERD program participants earn over 160 RACE-approved CE hours in just six months—which takes most doctors 10 years to complete! Some CE highlights include: 

• Abdominal, thoracic and cardiac point-of care ultrasound
• Exotic companion animals in the ER
• Flexible GI endoscopy
• Small animal emergency surgery
• Small animal critical care lab
• RECOVER ALS and BLS Rescuer CPR certification

All paid for by VEG!

WHAT YOU NEED

• A passion for helping people and their pets
• A valid DVM, VMD, or equivalent degree 
• Be a practicing veterinarian for 1+ years
• A desire to live and breathe emergency medicine
• A valid license to practice veterinary medicine, as well as a valid DEA registration in the state you will be completing your program by your start date
• Ability to stand for prolonged hours, kneel, and work on the floor, as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types
• Can commit to a predetermined schedule for a consecutive six-month period

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

*Please note: Once you apply, you will be asked to provide the names and email addresses of one to two references. Please make them aware that we’ll be sending them a letter of recommendation questionnaire through a platform called RefApp. 

*Please also note: Relocation for the NERD program may be required. All New ER Doctor graduates are guaranteed a spot at VEG as an emergency doctor at a hospital location of our choosing upon successful completion of the program in the required time frame and passing all required program competencies and benchmarks. Training and post-placement will be discussed with your talent manager.

HOW WE INVEST IN YOU

As a NERD, you’ll spend six months learning from specialists and experts in emergency medicine, all while receiving competitive compensation and benefits. Between base salary and all the components of the training program, VEG invests $100,000 in each NERD! We do this because we believe you want you to be an experienced ER doctor who will save pet’s lives the VEG Way.

• Competitive compensation + benefits that start on day one
• 160+ hours of RACE-approved CE during your six-month program and a BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (No really!)
• Equity after one year of full time, active employment with VEG, so you can share in our growth and success
• Student loan repayment (after your 1st year with VEG)
• Free exams and 50% off VEG treatments 
• Pet bereavement leave
• Clinical student loan repayment so you don’t need to worry about your student debt 
• Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Mission Summary:

Reporting to the Senior Business Development Manager the Strategic Partner Lead, Customer Success will be responsible for identifying, building, and nurturing strategic partnerships that drive growth and expand opportunities with key commercial partners. 

This is a pivotal time to join Motional. We are transitioning from development to deployment, launching our commercial driverless service in Las Vegas in 2026. In collaboration with a major ride-hail partner, we are setting the stage to scale this technology to dozens of cities across the U.S. and internationally. This role requires a leader with a proven track record in forging successful alliances, negotiating complex agreements, and managing relationships with key stakeholders. You will serve as the "Voice of the Customer," owning the relationship at all levels of the organization, playing a critical role in shaping our commercial strategy and achieving our long-term objectives, ensuring our commercial operations translate into scalable, revenue-generating reality. 

This role will be expected to travel up to 40% of the time depending on the business purpose and partnership deliverables.

What you'll be doing:

• Own the Partner Relationship: Serve as the primary commercial owner for critical accounts, navigating complex stakeholder maps to connect internal leads with their external counterparts. You will drive account health, retention, and efficiency by ensuring the right people are connected at the right time.
• Drive Cross-Functional Alignment: Act as the operational bridge between Commercial and technical execution teams (Product, Ops, TPM). You will translate high-level commercial milestones into clear directives, ensuring workstreams converge on time for successful deployments.
• Lead Strategic Collaborations: Establish the partnership's rhythm of business, including Quarterly Business Reviews (QBRs), Steering Committees, and executive briefings. You will lead internal alignment to ensure high-stakes partner events and demos are executed flawlessly.
• Define Success & Track KPIs: Define what winning looks like for both Motional and our partners. You will track and report on key performance indicators across teams to ensure we are meeting contractual obligations and commercial goals.
• Support Market Expansion: Lead the rollout strategy for new launch markets, coordinating logistics between Operations, Strategy, technical teams and external partners. You will drive the readiness efforts required to move from pilot zones to full commercial scale.
• Create Data-Driven Feedback Loops: Translate partner insights—such as pickup/drop-off friction—into actionable engineering requests. You will close the loop between commercial reality and technical roadmaps to optimize the end-to-end passenger experience
  
  

What we're looking for:

• Bachelor's degree in Business, Engineering, or equivalent field, or commensurate professional experience.
• 7+ years relevant professional experience in a similar role, experience working with autonomous vehicles, ride-hail, robotics or mobility industries.
• Cross-Functional Leadership: You have a proven ability to coordinate complex projects across technical and non-technical teams. You can translate commercial needs into clear directives for Product and Operations.
• Executive Presence: You possess superb communication skills and can command a room. You are experienced in leading executive presentations, QBRs, and high-visibility partner visits with polish and professionalism.
• Strategic & Operational Balance: You can set the long-term vision with a partner while also sweating the details of a short term project. You understand how to align daily execution with multi-year commercial objectives.
• Analytical & Influential: You can use data to build a compelling point of view that influences internal stakeholders. You know how to advocate for the partner’s needs to shape our long-term product strategy.
• Soft skills that earn the confidence of leaders and peers, including empathy, organization, clear communication, influencing without authority, low ego, and the ability to build trust.
  
  

Bonus Points(not required):

• MBA or equivalent advanced business degree.
• Launch Experience: Experience coordinating the commercial side of a product launch in a physical market.
• Commercial Fluency: Experience supporting business development efforts, contract renewals, or opportunities.
  
  

This role is hybrid from our Boston, Pittsburgh, or Las Vegas office. It requires two in-office days each week, ideally Tuesday and Thursday.

Mission Summary:

Reporting to the Senior Business Development Manager the Strategic Partner Lead, Customer Success will be responsible for identifying, building, and nurturing strategic partnerships that drive growth and expand opportunities with key commercial partners. 

This is a pivotal time to join Motional. We are transitioning from development to deployment, launching our commercial driverless service in Las Vegas in 2026. In collaboration with a major ride-hail partner, we are setting the stage to scale this technology to dozens of cities across the U.S. and internationally. This role requires a leader with a proven track record in forging successful alliances, negotiating complex agreements, and managing relationships with key stakeholders. You will serve as the "Voice of the Customer," owning the relationship at all levels of the organization, playing a critical role in shaping our commercial strategy and achieving our long-term objectives, ensuring our commercial operations translate into scalable, revenue-generating reality. 

This role will be expected to travel up to 40% of the time depending on the business purpose and partnership deliverables.

What you'll be doing:

• Own the Partner Relationship: Serve as the primary commercial owner for critical accounts, navigating complex stakeholder maps to connect internal leads with their external counterparts. You will drive account health, retention, and efficiency by ensuring the right people are connected at the right time.
• Drive Cross-Functional Alignment: Act as the operational bridge between Commercial and technical execution teams (Product, Ops, TPM). You will translate high-level commercial milestones into clear directives, ensuring workstreams converge on time for successful deployments.
• Lead Strategic Collaborations: Establish the partnership's rhythm of business, including Quarterly Business Reviews (QBRs), Steering Committees, and executive briefings. You will lead internal alignment to ensure high-stakes partner events and demos are executed flawlessly.
• Define Success & Track KPIs: Define what winning looks like for both Motional and our partners. You will track and report on key performance indicators across teams to ensure we are meeting contractual obligations and commercial goals.
• Support Market Expansion: Lead the rollout strategy for new launch markets, coordinating logistics between Operations, Strategy, technical teams and external partners. You will drive the readiness efforts required to move from pilot zones to full commercial scale.
• Create Data-Driven Feedback Loops: Translate partner insights—such as pickup/drop-off friction—into actionable engineering requests. You will close the loop between commercial reality and technical roadmaps to optimize the end-to-end passenger experience
  
  

What we're looking for:

• Bachelor's degree in Business, Engineering, or equivalent field, or commensurate professional experience.
• 7+ years relevant professional experience in a similar role, experience working with autonomous vehicles, ride-hail, robotics or mobility industries.
• Cross-Functional Leadership: You have a proven ability to coordinate complex projects across technical and non-technical teams. You can translate commercial needs into clear directives for Product and Operations.
• Executive Presence: You possess superb communication skills and can command a room. You are experienced in leading executive presentations, QBRs, and high-visibility partner visits with polish and professionalism.
• Strategic & Operational Balance: You can set the long-term vision with a partner while also sweating the details of a short term project. You understand how to align daily execution with multi-year commercial objectives.
• Analytical & Influential: You can use data to build a compelling point of view that influences internal stakeholders. You know how to advocate for the partner’s needs to shape our long-term product strategy.
• Soft skills that earn the confidence of leaders and peers, including empathy, organization, clear communication, influencing without authority, low ego, and the ability to build trust.
  
  

Bonus Points(not required):

• MBA or equivalent advanced business degree.
• Launch Experience: Experience coordinating the commercial side of a product launch in a physical market.
• Commercial Fluency: Experience supporting business development efforts, contract renewals, or opportunities.
  
  

This role is hybrid from our Boston, Pittsburgh, or Las Vegas office. It requires two in-office days each week, ideally Tuesday and Thursday.

Mission Summary:

Reporting to the Senior Business Development Manager the Strategic Partner Lead, Customer Success will be responsible for identifying, building, and nurturing strategic partnerships that drive growth and expand opportunities with key commercial partners. 

This is a pivotal time to join Motional. We are transitioning from development to deployment, launching our commercial driverless service in Las Vegas in 2026. In collaboration with a major ride-hail partner, we are setting the stage to scale this technology to dozens of cities across the U.S. and internationally. This role requires a leader with a proven track record in forging successful alliances, negotiating complex agreements, and managing relationships with key stakeholders. You will serve as the "Voice of the Customer," owning the relationship at all levels of the organization, playing a critical role in shaping our commercial strategy and achieving our long-term objectives, ensuring our commercial operations translate into scalable, revenue-generating reality. 

This role will be expected to travel up to 40% of the time depending on the business purpose and partnership deliverables.

What you'll be doing:

• Own the Partner Relationship: Serve as the primary commercial owner for critical accounts, navigating complex stakeholder maps to connect internal leads with their external counterparts. You will drive account health, retention, and efficiency by ensuring the right people are connected at the right time.
• Drive Cross-Functional Alignment: Act as the operational bridge between Commercial and technical execution teams (Product, Ops, TPM). You will translate high-level commercial milestones into clear directives, ensuring workstreams converge on time for successful deployments.
• Lead Strategic Collaborations: Establish the partnership's rhythm of business, including Quarterly Business Reviews (QBRs), Steering Committees, and executive briefings. You will lead internal alignment to ensure high-stakes partner events and demos are executed flawlessly.
• Define Success & Track KPIs: Define what winning looks like for both Motional and our partners. You will track and report on key performance indicators across teams to ensure we are meeting contractual obligations and commercial goals.
• Support Market Expansion: Lead the rollout strategy for new launch markets, coordinating logistics between Operations, Strategy, technical teams and external partners. You will drive the readiness efforts required to move from pilot zones to full commercial scale.
• Create Data-Driven Feedback Loops: Translate partner insights—such as pickup/drop-off friction—into actionable engineering requests. You will close the loop between commercial reality and technical roadmaps to optimize the end-to-end passenger experience
  
  

What we're looking for:

• Bachelor's degree in Business, Engineering, or equivalent field, or commensurate professional experience.
• 7+ years relevant professional experience in a similar role, experience working with autonomous vehicles, ride-hail, robotics or mobility industries.
• Cross-Functional Leadership: You have a proven ability to coordinate complex projects across technical and non-technical teams. You can translate commercial needs into clear directives for Product and Operations.
• Executive Presence: You possess superb communication skills and can command a room. You are experienced in leading executive presentations, QBRs, and high-visibility partner visits with polish and professionalism.
• Strategic & Operational Balance: You can set the long-term vision with a partner while also sweating the details of a short term project. You understand how to align daily execution with multi-year commercial objectives.
• Analytical & Influential: You can use data to build a compelling point of view that influences internal stakeholders. You know how to advocate for the partner’s needs to shape our long-term product strategy.
• Soft skills that earn the confidence of leaders and peers, including empathy, organization, clear communication, influencing without authority, low ego, and the ability to build trust.
  
  

Bonus Points(not required):

• MBA or equivalent advanced business degree.
• Launch Experience: Experience coordinating the commercial side of a product launch in a physical market.
• Commercial Fluency: Experience supporting business development efforts, contract renewals, or opportunities.
  
  

This role is hybrid from our Boston, Pittsburgh, or Las Vegas office. It requires two in-office days each week, ideally Tuesday and Thursday.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. 

We are seeking a hands-on, execution-focused Senior Materials Analyst to partner closely with our Operations Program Managers in driving material readiness for complex hardware builds in an automotive/technology manufacturing environment. This role is ideal for a supply chain professional who thrives in the details of material planning and data accuracy, while also bringing the analytical horsepower to uncover trends, pinpoint root causes, and recommend process improvements.

You will be the primary analyst and materials owner supporting our OPMs — ensuring that short-term material health is visible, accurate, and acted upon, enabling programs to stay on track. This position demands expertise in ERP/MRP execution, data analysis, and cross-functional collaboration, with an ability to navigate fast-paced and dynamic build schedules.

In this role, you will

• Own short-term material health for assigned programs, ensuring accuracy in ERP and flagging shortages, late POs, or at-risk parts for action by OPMs and Procurement.
• Maintain and continuously improve material readiness dashboards and trackers using dashboarding tools or spreadsheets.
• Partner with OPMs to consolidate and validate data for build readiness reviews, material risk assessments, and leadership updates.
• Execute regular BOM scrub and alignment activities, ensuring ERP data integrity (quantities, lead times, allocations).
• Analyze material availability vs. program demand, highlight gaps, and prepare actionable recovery plans.
• Manage and track engineering change impacts on material requirements, collaborating with OPMs to ensure smooth transitions.
• Drive recurring operational cadences (weekly readiness reviews, inventory checks, and allocation updates).
• Utilize JIRA and Monday to track and follow through on open issues, ensuring closure and accurate status reporting.
• Support scenario planning by running “what-if” analyses on material availability and demand shifts.
• Partner with OPMs on executive and customer-facing reporting, ensuring data is clean, accurate, and presentation-ready.
• Identify data or process gaps and propose solutions to improve planning accuracy and efficiency.

 Required Qualifications

• Bachelor’s degree in Supply Chain Management, Business, or related field.
• 3+ years in materials planning, supply planning, or production control within automotive, aerospace, or complex hardware manufacturing.
• Strong ERP/MRP (Netsuite, SAP, Plex etc) experience with a proven track record of data accuracy and system execution.
• Advanced skills in Excel, Mode, and/or Power BI for data analysis and dashboarding.
• High attention to detail and ability to manage large, complex data sets without losing sight of key priorities.
• Comfortable in an 80% execution / 20% strategy role - thrives on solving daily material availability challenges while contributing to process improvements.
• Strong communication skills for collaborating with cross-functional teams, especially Operations Program Managers, Procurement, and Production Planning.
• Ability to work in a fast-paced, changing environment with competing priorities.
• APICS/ASCM or similar certification is a plus.

 Desirable Qualifications

• Experience in the Automotive, Aerospace, or Robotics industries.
• Proficiency in visualization tools (Tableau, Power BI) and SQL.
• Knowledge of Six Sigma or Lean methodologies as applied to warehouse and repair operations

The base salary range for this position is $72,000 - $104,000 per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-JM3

#Associate

About Us

Are you ready to build the future of supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining “on-time, in full” delivery.

If you’re looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We’re leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.

About the Team

Product at Gather AI sits at the center of everything — connecting customer insights, engineering execution, and go-to-market strategy into a coherent roadmap. It’s a small, high-ownership team embedded directly with engineering and design, working on products that have immediate, measurable impact in real warehouse environments. You’ll work closely with customers, field teams, and engineering to shape what we build and how we build it.

About the Role

We are looking for a Senior Product Manager to own end-to-end product delivery for one or more core areas of the Gather AI platform. Your initial focus will be our internal tools platform — leading the buildout and scaling of our deployment tooling — with scope expanding over time as the team and product grow.

This is a high-autonomy IC role for a PM who thrives in ambiguity, goes deep on customer problems, and has the technical fluency to partner effectively with robotics and software engineering teams. You will own the strategy, roadmap, and delivery outcomes for your product area from discovery through launch and iteration.

What You’ll Do

• Own the strategy, roadmap, and delivery outcomes for one or more product areas — defining goals, success metrics, and priorities aligned to company objectives
• Lead structured customer discovery with warehouse and logistics operators, synthesizing qualitative and quantitative research into detailed requirements and specs
• Partner day-to-day with engineering squads and UX designers through planning, refinement, and retrospectives — unblocking the team and maintaining delivery momentum
• Define success metrics for your product area, instrument new features, run experiments, and share clear read-outs with stakeholders
• Partner with Sales, Marketing, and Customer Success to plan and execute product launches, including enablement materials and positioning briefs
• Communicate roadmap status, priorities, and trade-offs proactively to cross-functional partners, building alignment around a shared plan

What You’ll Need

• 5+ years of product management experience with a track record of independently owning and shipping software products in fast-paced startup or scale-up environments
• Proven end-to-end ownership — from discovery and spec writing through backlog management, launch coordination, and outcome measurement
• Strong written and verbal communication skills with the ability to align both technical and non-technical stakeholders around a clear direction
• Technical fluency sufficient to engage deeply with engineers on constraints, architecture decisions, and API-level product details
• Hands-on familiarity with modern product tools (Jira, Figma) and agile delivery practices; comfortable operating without heavy process support
• Bachelor’s degree required; background in robotics, logistics, warehouse automation, or enterprise SaaS strongly preferred

Nice to Have

• Direct experience in warehouse, logistics, or supply chain software
• Experience working with or alongside hardware or robotics engineering teams
• Familiarity with deployment tooling, internal platforms, or operations-facing software
• Prior experience as a first or early PM at a scaling company

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We are searching for an exceptional Senior Staff Tech Lead to join the Aurora Services Engineering team and take on a critical role in building Aurora's suite of fleet management tools.

The Aurora Services Engineering team creates full-stack solutions including backend services, web apps, mobile apps, and real-time onboard code that enable commercial operation of autonomous vehicle fleets at scale. Our mission is to build the software that drives the commercial side of our platform such as assigning work to autonomous vehicles, providing remote support, managing a fleet of vehicles, and receiving orders from customers. As Aurora prepares to massively scale its fleet and integrate with partners on an API level, the tools we build are critical to the efficient daily operation of our business.

As the Tech Lead for the Dispatching & Partner Integrations team, you will lead design & implementation of solutions for Autonomous Vehicle Fleet Management and Partner API integrations with some of the biggest companies in the trucking industry. You will add new features to existing products and greenfield completely new ones to make a significant impact on the way commercial fleet operations function at Aurora.

In this role, you will:

• Partner with Product Managers, Designers, Autonomy, and Operation Stakeholders to deliver the benefit of Self Driving Vehicles quickly, safely and broadly.
• Architect and build scalable cloud services that power real-time and offline data flows essential for fleet optimization, autonomy improvement, and commercial operations.
• Develop and deploy robust, well-engineered solutions, leveraging modern cloud technologies and building highly available, low-latency backend services, APIs, and data pipelines.
• Design complex systems from the ground up. Partnering closely with Software, Hardware and infrastructure engineering teams.
• Mentor and grow senior engineers, raising the technical bar for the entire organization through code reviews, design discussions, and promoting a culture of engineering excellence.
• Translate complex operational data and autonomy metrics into actionable insights through scalable operator-facing tools and powerful APIs, directly improving our efficiency and product.

Required qualifications:

• BS, MS, or PhD in Computer Science or a related technical field, or equivalent practical experience.
• 8+ years of industry experience, with a deep specialization in Golang for building and operating large-scale, high-concurrency backend systems.
• Expert-level ability to design and build large-scale gRPC services in Go, with a focus on idiomatic patterns, efficient memory management, and high-throughput concurrency models.
• Deep expertise in building scalable web services and distributed systems within the Go ecosystem, including integration with AWS, Kubernetes, and Elasticache.
• Experience working with Product Management and UI/UX Design teams to define & deliver features that impact end users at scale.
• Proficiency with cloud infrastructure and DevOps practices (e.g., AWS, Kubernetes, Elasticache, CI/CD, and monitoring/alerting systems).
• A track record of driving technical strategy and conducting high-level Go code reviews, ensuring engineering excellence, and mentoring senior engineers in idiomatic Go best practices.
• Experience defining technical roadmaps and driving long-term strategic projects that span multiple engineering teams.
• Phenomenal communication skills. We build software with people and for people. You know how to write an effective technical spec, provide feedback to others, translate technical concepts into lay terms, and incorporate feedback into your efforts. You value and practice openness, empathy, kindness, and collaboration.
• A preference for action. You will use good judgment to balance speed and quality. You will deliver products that are built in a responsible and sustainable way. You will use a self-starter mentality to thrive in a growing environment where all hands are on deck, and consider no obstacle too big or too small. You will notice where there is a need and will hustle to fill it.

Desirable Qualifications:

• Experience with safety and mission critical applications.
• Experience in onboard C++ development for autonomous vehicles or other robotics.
• Experience in operations research or optimization algorithms.
• Experience in transportation, logistics, or other time-sensitive operations.
• Experience with fleet management solutions for Robots, Vehicles or Aerial Drones.
• Experience with external customer facing software including production rollout with real customers.

The base salary range for this position is $191,000 - $306,000. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

 #LI-Staff

The Role: The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. We compete in an industry where minutes matter, and are looking for an experienced, gritty, hands-on leader to drive conversion, improve patient engagement, and lead a growing team of 70+. You will own team conversion targets, execute against clear performance goals, and partner cross-functionally with Operations, Growth, Marketing, Product, and Data Analytics. This role requires balancing day-to-day execution with building scalable processes for long-term success. If you thrive in ambiguity, enjoy building and optimizing systems, and are passionate about developing high-performing teams, this role is for you.

What you’ll do:

• Execute on team strategy: Support the development and execution of outbound engagement strategies to improve conversion, retention, and patient experience. Translate broader organizational goals into actionable team plans.
• Lead and develop your team: Manage a team of individual contributors and/or team leads. Drive a strong culture of accountability, coaching, and continuous improvement.
• Oversee day-to-day operations: Ensure effective execution of outbound call campaigns, including follow-ups, patient outreach, and support initiatives. Monitor workflows and adjust as needed to meet performance targets.
• Track and improve performance: Analyze call metrics, conversion rates, and customer feedback to identify trends and areas for improvement. Partner with leadership to implement changes and track impact.
• Partner cross-functionally: Collaborate with Operations, Growth, Marketing, Product, and Analytics teams to align on messaging, campaigns, and process improvements. Provide frontline insights to inform decision-making.
• Drive continuous improvement: Identify opportunities to improve scripts, tools, and processes to increase efficiency and effectiveness of outbound efforts.

A successful applicant will fit the following criteria:

• Bachelor’s degree or equivalent experience
• 8+ years of experience in an outbound calling or customer operations environment
• Experience working toward performance targets such as conversion or revenue goals
• Strong coaching and people development skills
• Analytical mindset with the ability to interpret data and drive action
• Excellent communication and collaboration skills
• Experience working cross-functionally and influencing stakeholders
• Healthcare experience is a plus

Available Location: Pittsburgh, PA

About the Role

We are seeking an exceptionally accomplished and visionary Senior Majors Account Executive to join our Enterprise/Field Sales team. In this expert-level role, you will be the driving force behind Cloudflare's most strategic customer engagements, leading the charge in securing and expanding critical platform sales within focused accounts. The ideal candidate possesses unparalleled sales leadership, a profound grasp of enterprise architecture across all four pillars (business, data, applications, technology), and the ability to articulate how Cloudflare seamlessly integrates into modern cloud operating models.

As a Senior Majors Account Executive, you will demonstrate the highest level of sales proficiency, ensuring highly accurate forecasting, strategic pipeline management, and consistently exceeding attainment targets. You will be a recognized subject matter expert, providing in-depth education to customers and partners alike on Cloudflare’s extensive product ecosystem and its place within the broader security landscape. This role demands the ability to apply executive sponsorship programs, actively engaging with CIOs, CISOs, and CTOs, and leading virtual teams that include VPs and SVPs to navigate and close complex, transformative opportunities. You will shape our customers' digital transformation journeys, identifying opportunities within broader market trends and positioning Cloudflare as their indispensable strategic partner.

What You'll Do

• Executive-Level Strategic Revenue Leadership: Own and execute the most critical territory and account plans, consistently exceeding multi-million dollar sales targets and annual quotas by architecting and closing large-scale platform sales within highly focused, strategic accounts.
• Precision Forecasting & Pipeline Mastery: Lead with unparalleled accuracy in forecasting and demonstrate complete mastery of proactive pipeline management. Provide visionary insights and strategic guidance that shapes the direction of the sales organization.
• Enterprise Architecture & Business Model Expertise: Exhibit an expert-level understanding of customer Enterprise Architecture across all four pillars (business, data, applications, technology), seamlessly mapping these to customer business models. Articulate precisely how Cloudflare fits into and optimizes a modern cloud operating model.
• C-Suite Engagement & Executive Sponsorship: Lead and orchestrate complex customer engagements across numerous business units simultaneously, connecting the dots to solidify platform sales. Actively apply and manage executive sponsorship programs, ensuring direct engagement and influence with CIOs, CISOs, and CTOs.
• Cross-Functional Leadership & Influence: Drive and lead highly complex virtual teams that include Product Managers, VPs, and SVPs to manage and close the most strategic customer opportunities. Proactively identify and resolve organizational roadblocks, leveraging company-wide learnings to ensure the most efficient delivery.
• Digital Transformation Visionary: Serve as Cloudflare's leading voice on digital transformation, engaging deeply with customers on their key drivers for change (e.g., new offering development, customer capabilities). Expertly spot and seize opportunities for Cloudflare within broader market trends that influence these critical decisions.
• Organizational Communication & Feedback: Connect themes from across departments and global locations to craft critical, crystal-clear messaging. Review performance and output across multiple organizations, providing feedback and solutions to enhance the entire organization’s performance. Deliver challenging news within a constructive learning context.
• Long-Term Strategic Impact: Consistently articulate how decisions will impact Cloudflare years into the future, willing to trade short-term gains for significant long-term organizational benefit. Build trust by openly sharing learnings and modeling Cloudflare's highest expectations and standards.
• Define Goals & Drive Efficiency: Play a key role in defining team goals and metrics each quarter, rigorously reviewing results. Deeply understand interdependencies within and across teams, proactively addressing roadblocks to achieve results with maximum efficiency.
• Company-Wide Innovation & Problem Solving: Consistently and proactively address internal and external needs, driving urgency across the department and company to offer solutions that optimize efficiency. Constructively and humbly challenge the status quo to drive positive change and innovation company-wide, leveraging new insights for continuous iteration.
• Inclusive Leadership & Future-Proofing: Serve as an exemplary leader, consistently bringing in diverse perspectives to not only address today's needs but also anticipate and solve future problems, contributing significantly to the greater good of Cloudflare.

Examples of Desirable Skills, Knowledge, and Experience

• 10+ years of expert-level experience selling complex, multi-million dollar technology solutions in a B2B enterprise model, with an irrefutable track record of consistently exceeding quota and closing transformative platform deals.
• Unparalleled in-depth knowledge of Cloudflare's entire product suite and the broader security landscape, coupled with the ability to educate both customers and partners at an expert level.
• Mastery in understanding Customer Enterprise Architecture (Business, Data, Applications, Technology) and adept at mapping Cloudflare solutions to complex business models and modern cloud operating environments.
• Proven ability to apply and manage executive sponsorship programs, with extensive experience engaging directly and influencing CIOs, CISOs, and CTOs.
• Demonstrated success in leading and orchestrating virtual teams comprising VPs and SVPs to manage and close the most strategic customer opportunities.
• Recognized authority on digital transformation, with a deep understanding of market trends and the ability to strategically position Cloudflare as a critical partner in driving customer innovation.
• Exceptional strategic communication, negotiation, and presentation skills, capable of delivering impactful messaging to the highest levels of customer and internal leadership.
• A visionary leader who consistently makes decisions for the long-term benefit of Cloudflare, even if it means trading off short-term gains.
• Proven ability to define team goals and metrics, drive cross-departmental efficiency, and proactively address roadblocks for optimal results.
• A humble yet assertive leader who consistently challenges the status quo and drives positive, innovative change across the organization.
• Expert-level proficiency in advanced sales and business intelligence platforms (e.g., Salesforce, Tableau, G-suite, MSFT suite, MEDDPICC, etc.).
• Bachelor's degree required, with an MBA or advanced technical degree highly preferred.
• Ability to travel extensively as required to engage with key customers, executive leadership, and internal teams.

Compensation

Compensation may be adjusted depending on work location.

• Estimated annual salary of $350,000- $370,000 (base/variable)

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

DIRECTOR, CUSTOMER MARKETING  

Ce candidat peut se trouver dans les bureaux suivants pour combler ce poste :

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Créée en 2000, Ivalua est un leader mondial dans l’édition de solutions cloud de gestion des achats.

NOTRE ENTREPRISE

Chez Ivalua, nous sommes une communauté mondiale d'experts convaincus que la transformation numérique rend les chaînes d'approvisionnement plus durables et résilientes, tout en améliorant la collaboration avec les fournisseurs.

Et nous y parvenons grâce à notre plateforme cloud de gestion des dépenses, qui permet à des centaines de grandes marques de gérer leurs dépenses et leurs fournisseurs tout en optimisant  leur rentabilité, leur performance ESG (Environnement, Sociale et Gouvernance), de réduire les risques et d’améliorer leur productivité. 

Animés par nos passions et nourris par nos ambitions communes, nous nous donnons les moyens de relever les défis et de créer des expériences impactantes pour nos clients et notre écosystème partenaire, tout en donnant du sens à nos équipes.

Découvrez en plus sur www.ivalua.com. Suivez-nous sur LinkedIn 

CE QUE NOUS VOUS PROPOSONS

CONTEXTE: 

Ivalua recherche un Directeur Marketing Client stratégique et visionnaire, chargé de façonner la manière dont nous interagissons, accompagnons et développons nos relations avec nos clients grands comptes internationaux. À ce poste, vous piloterez la stratégie marketing client globale, de l'intégration et la fidélisation à la recommandation et à l'expansion.

RÔLE: 

Vous concevrez la stratégie de contenu et d'engagement qui accompagne les clients à chaque étape de leur parcours : évaluation, intégration, formation, recommandation et partenariat à long terme. En étroite collaboration avec les équipes Marketing Produit, R&D, Ventes et Succès Client, vous favoriserez l'adoption de la plateforme et la satisfaction des utilisateurs au sein d'une communauté dynamique à travers le monde.

CE QUE VOUS FEREZ CHEZ NOUS

Marketing et expansion du cycle de vie client

• Croissance et fidélisation : Concevoir et piloter des programmes de marketing du cycle de vie destinés aux grandes entreprises, afin d'approfondir l'engagement, de favoriser l'adoption de plateformes avancées et d'accélérer l'expansion au sein des principaux comptes internationaux.
• Collaboration interfonctionnelle : Collaborer avec les équipes Customer Success, Ventes, Marketing Produit et R&D pour identifier les opportunités de croissance client et mettre en œuvre des stratégies de commercialisation coordonnées pour les renouvellements, les ventes additionnelles et les ventes croisées.
• Stratégie de segmentation : Développer des cadres de segmentation et de parcours client pour les profils de dirigeants, d'experts et de professionnels, afin de garantir des messages et des expériences personnalisés tout au long du cycle de vie client.
• Analyse des données : Exploiter les données et les analyses pour mesurer la santé, l'engagement et le potentiel d'expansion des comptes. Analyser les tendances du marché pour éclairer les décisions marketing stratégiques et anticiper les évolutions du secteur.

Mobilisation des clients et stratégie de contenu

• Créer des ambassadeurs : Piloter des initiatives de mobilisation des clients, en cohérence avec les discours sur les produits et solutions, afin de valoriser leur succès et de renforcer leur fidélité à la marque. Fournir les études de cas, les témoignages vidéo, les références d'analystes et les opportunités de prise de parole nécessaires pour stimuler notre prochaine phase de croissance.
• Contenu stratégique : Définir et mettre en œuvre une stratégie de contenu client alignée sur les parcours d’adoption des entreprises, incluant des témoignages clients, des récits de dirigeants et des recommandations de bonnes pratiques.
• Storytelling global : Collaborer avec la Communication Corporate et la Marque pour valoriser le storytelling client et mettre en lumière l’innovation et les résultats concrets obtenus avec Ivalua.
• Programmes pour dirigeants : Développer des programmes d’engagement continu pour les dirigeants, tels que des tables rondes, des conseils d’innovation et des forums d’écoute stratégique, afin d’orienter le développement produit et de renforcer l’adhésion de la direction.

Événements et communauté

• Stratégie événementielle : Piloter la stratégie événementielle client pour les grandes entreprises, en favorisant la participation aux événements phares (comme Ivalua NOW), aux sommets régionaux pour dirigeants et aux sessions d’innovation client.
• Développement de la communauté : Contribuer à façonner les événements et la communauté en ligne de nos clients, en veillant à ce que la voix du client soit intégrée de manière cohérente dans les communications marketing, commerciales et produit.

VOTRE PROFIL

Si vous avez les expériences et les compétences ci-dessous, ce rôle pourrait être pour vous :

Compétences et expériences :

• Expérience : Plus de 10 ans d'expérience en marketing B2B, dont plus de 5 ans à des postes de direction en marketing client, entreprise ou cycle de vie client.
• Expertise en matière de défense des intérêts des clients : Expérience avérée dans la création de programmes de défense des intérêts des clients et de programmes d'engagement de haut niveau générant un impact commercial mesurable.
• Connaissance des solutions SaaS : Excellente compréhension des parcours clients en entreprise, notamment dans les environnements technologiques SaaS, d'approvisionnement ou de chaîne logistique.
• Contenu et narration : Solide expérience en stratégie de contenu, narration et conception d'événements pour les décideurs.
• Collaboration : Excellentes aptitudes au leadership transversal, avec une expérience de collaboration étroite avec les équipes des ventes, du succès client, des produits et de la communication.
• Ouverture internationale : Capacité à travailler efficacement dans différents fuseaux horaires et cultures (États-Unis et EMEA).
• Compétences linguistiques : L'anglais est requis, car nous servons des clients partout au Canada depuis notre bureau de Montréal et la grande majorité de nos activités se déroulent en anglais. Cependant, dans la mesure du possible, nous soutiendrons le droit de l'employé à travailler en français. La maîtrise du français est un atout considérable.

Qualités Recherchées :

• Passion : Une passion pour l'amélioration de l'expérience client à chaque interaction.
• Traduction stratégique : Capacité à dialoguer avec les dirigeants et à traduire les insights clients stratégiques en actions concrètes.
• Sensibilité technique : Vous n'avez pas forcément une expertise technique pointue, mais vous aimez expérimenter de nouveaux outils et vous vous intéressez personnellement à la manière dont l'IA et l'innovation créent de la valeur pour l'entreprise.
• Équilibre : Un équilibre entre vision créative et rigueur opérationnelle, avec un accent sur l'impact mesurable, la profondeur des relations et la valeur vie client.
• Adaptation : Aisance à remettre en question les processus et les principes dans un environnement en forte croissance.

CE QUI VOUS ATTEND ENSUITE

Si votre candidature correspond aux compétences souhaitées pour ce rôle, notre équipe de recrutement vous contactera pour planifier un premier échange téléphonique. Faites un pas de plus vers la réalisation de vos objectifs - postulez dès aujourd'hui ! 

Un recruteur dédié vous guidera à chaque étape du processus de recrutement. Nous sommes là pour vous accompagner!

Notre processus de recrutement est conçu pour évaluer vos compétences à travers une série d'entretiens personnalisés avec nos équipes. Les entretiens se dérouleront virtuellement et en personne dans nos locaux.

CE QUE VOUS TROUVEREZ CHEZ IVALUA

• Un modèle “Hybride” (3 jours sur site, 2 jours en télétravail),
• Nous sommes une équipe animée par l’envie de repousser les limites de l'innovation produit et technologique, 
• Société privée en constante croissance,
• Une entreprise stable et rentable,
• Chaque semaine, la possibilité de se retrouver tous ensemble autour d’un repas proposé par l’entreprise,
• S’épanouir en poursuivant ses objectifs à travers un puissant état d’esprit d’équipe, propice à la créativité et productivité,
• Révéler votre potentiel professionnel grâce à notre programme de formation et de développement de carrière,
• Rallier une équipe dynamique et internationale composée d’experts dans leurs domaines, et collaborer avec des personnes passionnées par leur travail et guidées par une même vision,
• Faites l'expérience d'un environnement de travail inclusif ouvert á la diversité, où votre contribution sera appréciée et valorisée,
• Prenez part aux nombreux événements organisés dans le cadre de l’entreprise (  compétitions sportives, événements musicaux et team building),

Plébiscitée par ses collaborateurs, Ivalua a été nommée par la société Comparably (https://www.comparably.com/companies/ivalua) :

Portés par nos différences - Votre énergie est notre force !

Unis par nos valeurs, nous célébrons la diversité et l’équité dans toute leur étendue pour construire un environnement de travail inclusif. Pour aider nos clients à rendre leurs chaînes d’approvisionnement plus efficaces, durables et résilientes, nous comptons sur nos équipes internationales aux parcours, compétences et perspectives divers et variés. Nous croyons en l’égalité des opportunités et en la diversité comme moteurs d’innovation, favorisant un esprit d’inclusivité, un environnement de travail productif et agréable, et en offrant des perspectives de carrière épanouissantes pour tous les Ivaluans.

Explorez la culture Ivalua - visionnez cette vidéo pour en savoir plus !

#LI-HYBRID #LI-AP1 #LI-DNI

This is a high-impact, visible role where your expertise directly translates into patient access.  You'll be instrumental in shaping our market presence and ensuring the successful adoption of a technology that is changing the standard of cardiovascular care.  Join us and make a difference! 

This role serves as the primary, expert consultant on all matters of coding, billing, and access for HeartFlow FFRct Analysis and other services. You will leverage your deep reimbursement experience to ensure our hospital and clinic partners succeed financially, while strategically aligning with our internal Sales Team.

This position will be a remote position with up to 30% travel throughout the US required. #LI-IB1

Responsibilities You Will Own:

Strategic Field Alignment & Consultation

• Act as the expert reimbursement partner embedded within the field team structure. Attend strategic sales calls to address complex coding and billing concerns, positioning Heartflow as a true consultative resource for customers.
• Collaborate with the Field Sales Team to proactively identify facilities and practices needing reimbursement education and support regarding Heartflow products.
• Educate the Sales Team on key coding updates, billing concerns, and reimbursement trends, ensuring the entire commercial team is strategically aligned and informed.
• Collaborate with the field facing "One Team" to compliantly share insights into customer needs, potential barriers, and payer issues/opportunities for patient access.

Customer Access & Billing Optimization

• Serve as the primary consultant for customer billing and administrative staff. Conduct calls or travel onsite to educate customers on the appropriate use of Category III codes, billing scenarios, and payment components.
• Provide comprehensive support throughout the full reimbursement cycle, from pre-service authorization to post-service collection.
• Support customers in optimizing their prior authorization workflow and claims appeals processes to maximize reimbursement success and minimize administrative burden.
• Conduct frequent claim reviews with practices to ensure appropriate reimbursement.
• Address and resolve patient coverage, access, and reimbursement questions from accounts, coordinating with patient services as directed by policy and procedure.

Content Strategy & Compliance

• Partner with Marketing to develop strategic educational materials (e.g., guides, presentations, FAQs) on coding, billing, and compliance for both customer and internal field team use.
• Identify, anticipate, and address patient and practice reimbursement issues by partnering with internal and external stakeholders.
• Maintain a deep understanding of Heartflow policies and industry trends to perform the role in a compliant manner consistent with company guidance.

Skills Needed:

• Deep Understanding of the Revenue Cycle: Expert knowledge of medical coding (CPT, ICD-10), payer policies, prior authorization workflows, and claims appeals processes.
• Policy Interpretation: Proven ability to interpret policies and medical necessity language to accurately identify appropriate documentation (e.g., ICD-10 codes, medical records) required for successful claim submission.
• Data Proficiency: Proficient in using the Microsoft Office Suite (Excel, Word, and PowerPoint), with advanced spreadsheet development skills for analysis and reporting.
• Cross-Functional Alignment: Proven ability to successfully collaborate and align with a direct sales force, serving as a respected consultative partner rather than a purely service-oriented resource. This requires a strategic mindset focused on enabling commercial success through access.
• Exceptional Communication: Outstanding presentation and communication skills, with the ability to translate complex reimbursement information into clear, actionable guidance for both internal teams and external customers.
• Ethical Practice: Unwavering commitment to ethical business practices and maintaining the highest level of compliance in all professional activities.

Educational Requirements & Work Experience:

• Greater than 5 years of demonstrated work experience in coding and billing managing both governmental and commercial claims reimbursement processes.
• Demonstrated medical service coding and reimbursement experience.
• Associates Degree in related field of study required.
• CPC preferred, COC preferred, cardiology experience a plus.
• Bachelor’s degree preferred.

This position is remote, however, you must be located in one of the following states as listed or be able to relocate. Please note, at this time, we are not able to sponsor re-location.

A reasonable estimate of the base salary compensation range is $90,000 to $120,000 per year and bonus.

POSITION OVERVIEW 

The ADHD Specialist responsibility is to compliantly meet and strive to exceed all quarterly and annual sales objectives by executing territory specific sales strategies and plans aimed at driving utilization within their defined geography.

RESPONSIBILITIES

• Achieve territory sales goals/targets on quarterly and/or annual basis.
• Applies resources (call activity, speaker programs, payer access tools etc.) against best business opportunities, tracks impact and adjusts accordingly. Utilizes different modes of communication: Face-to face, Virtual, or phone to engage customers (HCPs & staff).
• Analyzes market to understand local dynamics impacting the business and executes against trends that can impact the business.
• Develops and executes territory business plans and call plans aligned with meeting territory and national objectives.
• Keeps current on local and national payer access environment and identifies opportunities for pull-through in their local market.
• Demonstrates thorough understanding of disease state, treatment approaches, competition, and our product, to serve as a valued resource to our customers.
• Partners with key stakeholders internal/external to help remove barriers to access.
• Participates in industry meetings, conventions and exhibits as necessary to build relationships and strong awareness of brand and company.
• Leverages selling model to build a call continuum over time with logical and sequential steps to gain commitment and action from customers.
• Takes ownership by actively seeking out challenges and resolving problems to build solutions that consider implications on the customer and the larger organization.
• Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Leveraging business tools to evaluate data using strategic and critical thinking skills to build business / call plans to drive performance
• Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
• Keeping the organization's vision and values at the forefront of associate decision making and action; ensure all compliance standards and company policies and procedures are adhered to.

REQUIRED LEADERSHIP BEHAVIORS

Leadership Behaviors are a core set of behaviors that vary based on Level in the organization categorized under Head, Heart, and Guts.  

• Head
  • Know our Business
  • Think Critically
  • Decide
  • Execute
• Heart
  • Collaborate
  • Develop
  • Communicate
  • Embrace Authenticity 
• Guts
  • Be Disruptive
  • Innovate
  • Evolve
  • Be Tenacious

COMPETENCIES

• Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Acting as a tenacious high-performing sales professional who excels at identifying and seizing new opportunities within their market and demonstrative relentless drive and determination to achieve sales targets and expand market presence.
• Leveraging business tools to evaluate data using strategic and critical thinking skills to build business / call plans to drive performance
• Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
• Keeping the organization's vision and values at the forefront of associate decision making and action; ensure all compliance standards and company policies and procedures are adhered to.

QUALIFICATIONS

• Bachelor’s degree required.
• 2-4 years of pharmaceutical sales or equivalent life sciences sales experience required and experience in specialty sales strongly preferred: Neuroscience, psychiatry; ADHD/Pediatric psychiatry
• Strong account based selling skills with demonstrated success in prior sales roles
• Working knowledge of strategies and tactics to pull-through local formulary wins.
• Understanding of prior authorization process and experience partnering with key healthcare providers and office personnel on manufacturer sponsored market access support programs preferred.
• Have a valid driver’s license and be insurable.

Aurora hires talented people with diverse backgrounds who are excited about building the future of transportation that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient & accessible for all. We are searching for an exceptional Staff-level Backend Software Engineer to join the Aurora Services Engineering team and take on a critical role in building Aurora's suite of fleet management tools.

The Aurora Services Engineering team creates full-stack solutions including backend services, web apps, mobile apps, and real-time onboard code that enable commercial operation of autonomous vehicle fleets at scale. Our mission is to build the software that drives the commercial side of our platform such as assigning work to autonomous vehicles, providing remote support, managing a fleet of vehicles, and receiving orders from customers. As Aurora prepares to massively scale its fleet and integrate with partners on an API level, the tools we build are critical to the efficient daily operation of our business.

As a Staff Backend Software Engineer you will join a team which builds solutions for autonomous vehicle terminal operations: launching and landing vehicles at locations owned by Aurora and its largest customers. You will add new features to existing products and greenfield completely new ones. Your contributions will have a significant impact on the way terminal operations function at Aurora.

In this role, you will

• Design complex systems from the ground up, working closely with software, hardware, and infrastructure engineering teams along with other stakeholder teams within Aurora.
• Embrace AI tools to add new features which delight our users, along with improving frontend, backend, and onboard engineering efficiency.
• Build backend services running in Aurora’s AWS cloud used to monitor and manage the location and activity of our entire autonomous fleet.
• Establish technology and infrastructure to scale our products with high availability and reliability.
• Collaborate with stakeholders including Security, Product, Design, Safety, and Cloud Platform to achieve company milestones.
• Send suggestions and receive updates from vehicles in real time in order to ensure the safe operation of Aurora’s autonomous fleet.
• Contribute to and evolve our team culture around mentorship, feedback, collaboration, and engineering excellence.

You will be a good fit if you have

• Phenomenal communication skills. We build software with people and for people. You know how to write an effective technical spec, provide feedback to others, translate technical concepts into lay terms, and incorporate feedback into your efforts. You value and practice openness, empathy, kindness, and collaboration.
• A preference for action. You will use good judgment to balance speed and quality. You will deliver products that are built in a responsible and sustainable way. You will use a self-starter mentality to thrive in a growing environment where all hands are on deck, and consider no obstacle too big or too small. You will notice where there is a need and will hustle to fill it.
• The drive to make teams stronger. You're excited to work hard and fast to the finish line on new opportunities with a collaborative and integrated team. You will be proactive in engaging conflict with openness, patience and kindness in an environment where it is safe to lean on each other and learn from failures.
• Motivation to own the product lifecycle end to end. You’re happy to engage with our product and design teams and our internal customers to understand their needs and find ways to meet them. You ensure that product development stays on course all the way through release and post-release support.
• Strong backend service engineering skills. We use modern technologies to build our products including Golang, Python, C++, gRPC, Kubernetes, and AWS. We’re happy to help you learn and adapt to our stack.
• Experience working with databases and caches such as Postgres and Redis.
• Bachelor’s or Master’s Degree in Computer Science or a related field.
• 6+ years of industry experience with a  focus on high-availability cloud services.

Desirable experience

• Experience taking a SaaS development project into production at scale.
• Experience building gRPC services using Golang.
• Experience with IoT devices and Over-the-Air communication.
• Experience with Kubernetes, including service configuration, monitoring and deployment.
• Experience with cloud environments such as AWS, Google Cloud, or Azure.
• Experience with fleet management solutions for robots, vehicles, or aerial drones.
• Experience with external customer facing software including production rollout with real customers.

The base range for this position is $171,000 - $273,000.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

 #LI-WS1 #Senior 

About us

TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare.

TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families and communities.

What’s your contribution to the TeleTracking story?

When you chose to bring your passion and skills to helping achieve our purpose, you’ll be part of a team that understands that there’s a human life behind every data point.   Your skills, curiosity, and compassion—will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare. 

About the role

The Sales Operations Manager exists to design, govern, and continuously improve the commercial operating framework that enables the sales organization to execute effectively, scale efficiently, and deliver predictable revenue. This role serves as the strategic bridge between Sales, Finance, Legal, Product, Services, and IT, ensuring that processes, data, systems, and performance metrics are aligned to support executive decision-making and company growth.

What you will do

System Administration 

• Design, govern, and continuously improve the end-to-end commercial operating model
• Oversee and direct quote and order form preparation for new business and annual renewals
• Support pricing, discounting, and deal governance frameworks including approval workflows and commercial standards to balance market competitiveness with profitability and compliance
• Lead and own the CenTrak System Maintenance agreement (SMA) program (including annual renewal strategy, pricing and margin oversight)
• Forecast, analysis and manage pipeline and revenue performance partnering with Sales and Finance to provide risk visibility and support forecasting
• Lead and manage the Sales Operations Team
• Advise and partner with cross-functional leadership (Sales, Finance, Legal, Product, Services, Marketing and IT) in translating business strategy into operational frameworks
• Own and administer sales systems and data governance serving as the product owner for Salesforce and related commercial technologies
• Conduct ad hoc executive analysis, audit and compliance support, documentation, enablement and continuous improvement initiatives that enhance overall commercial effectiveness
• Performs other related duties as assigned

 People Management

• Build an inclusive culture where employees thrive, and organizational goals are achieved.
• Leads and manages a high-performance team through effective communication, empowerment, reward and coaching techniques.
• Implements organization-wide annual planning, goal setting, and performance management.
• Provides day-to-day leadership that is in alignment with and promotes TeleTracking values.
• Hires, trains, and develops staff in accordance with company policies, practices, and procedures
• Conducts regular meetings with assigned employees to assess goals, objectives, task performance and identify developmental opportunities.
• Fosters a success-oriented, accountable, and ethical environment.
• Builds strong internal, external, and cross-functional relationships

What we look for

• Bachelors in IT, Business Administration, or equivalent combination of work and experience
• Minimum of 5 years’ experience administering sales operations and CRM
• Progressive experience in sales and commercial operations within a B2B technology or enterprise solutions environment preferred
• Hands-on experience administering CRM and Sales technologies (e.g. Salesforce and related quoting, reporting, and integration tools) with accountability for data accuracy, process governance, and alignment between sales, finance, contracts and billing systems
• Demonstrated experience supporting executive leadership
• Familiarity with enterprise health system purchasing structures and multi-stakeholder buying committees (clinical, IT, finance, operations)
• Experience managing sales processes with long enterprise sales cycles (9-18 month typical in healthcare)
• Exposure to healthcare contracting dynamics such as multi-year agreements, pilots, and enterprise rollouts.
• Familiarity with enterprise health system purchasing structures and multi-stakeholder buying committees (clinical, IT, finance, operations)
• Experience managing sales processes with long enterprise sales cycles (9-18 months typical in healthcare)
• Exposure to healthcare contracting dynamics such as multi-year agreements, pilots, and enterprise rollouts

Education

• Bachelors in IT, Business Administration, or equivalent combination of work and experience

License or Certifications

• Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook (with advanced Excel skills including the ability to produce charts, graphs, and pivot tables)
• CRM Maintenance and Administration Experience (Salesforce Preferred)

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

About us

TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare.

TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families and communities.

What’s your contribution to the TeleTracking story?

When you chose to bring your passion and skills to helping achieve our purpose, you’ll be part of a team that understands that there’s a human life behind every data point.   Your skills, curiosity, and compassion—will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare. 

About the role

The Sales Operations Manager exists to design, govern, and continuously improve the commercial operating framework that enables the sales organization to execute effectively, scale efficiently, and deliver predictable revenue. This role serves as the strategic bridge between Sales, Finance, Legal, Product, Services, and IT, ensuring that processes, data, systems, and performance metrics are aligned to support executive decision-making and company growth.

What you will do

System Administration 

• Design, govern, and continuously improve the end-to-end commercial operating model
• Oversee and direct quote and order form preparation for new business and annual renewals
• Support pricing, discounting, and deal governance frameworks including approval workflows and commercial standards to balance market competitiveness with profitability and compliance
• Lead and own the CenTrak System Maintenance agreement (SMA) program (including annual renewal strategy, pricing and margin oversight)
• Forecast, analysis and manage pipeline and revenue performance partnering with Sales and Finance to provide risk visibility and support forecasting
• Lead and manage the Sales Operations Team
• Advise and partner with cross-functional leadership (Sales, Finance, Legal, Product, Services, Marketing and IT) in translating business strategy into operational frameworks
• Own and administer sales systems and data governance serving as the product owner for Salesforce and related commercial technologies
• Conduct ad hoc executive analysis, audit and compliance support, documentation, enablement and continuous improvement initiatives that enhance overall commercial effectiveness
• Performs other related duties as assigned

 People Management

• Build an inclusive culture where employees thrive, and organizational goals are achieved.
• Leads and manages a high-performance team through effective communication, empowerment, reward and coaching techniques.
• Implements organization-wide annual planning, goal setting, and performance management.
• Provides day-to-day leadership that is in alignment with and promotes TeleTracking values.
• Hires, trains, and develops staff in accordance with company policies, practices, and procedures
• Conducts regular meetings with assigned employees to assess goals, objectives, task performance and identify developmental opportunities.
• Fosters a success-oriented, accountable, and ethical environment.
• Builds strong internal, external, and cross-functional relationships

What we look for

• Bachelors in IT, Business Administration, or equivalent combination of work and experience
• Minimum of 5 years’ experience administering sales operations and CRM
• Progressive experience in sales and commercial operations within a B2B technology or enterprise solutions environment preferred
• Hands-on experience administering CRM and Sales technologies (e.g. Salesforce and related quoting, reporting, and integration tools) with accountability for data accuracy, process governance, and alignment between sales, finance, contracts and billing systems
• Demonstrated experience supporting executive leadership
• Familiarity with enterprise health system purchasing structures and multi-stakeholder buying committees (clinical, IT, finance, operations)
• Experience managing sales processes with long enterprise sales cycles (9-18 month typical in healthcare)
• Exposure to healthcare contracting dynamics such as multi-year agreements, pilots, and enterprise rollouts.

Education

• Bachelors in IT, Business Administration, or equivalent combination of work and experience

License or Certifications

• Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook (with advanced Excel skills including the ability to produce charts, graphs, and pivot tables)
• CRM Maintenance and Administration Experience (Salesforce Preferred)

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

About the Role:  

Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking a Senior Sales Engineer to drive technical leadership in our sales team, focusing on the Securiti AI portfolio. 

You will guide customers from needs assessment to solution design, delivering hands-on demos and proof-of-concepts to showcase value. Success in this role requires strong technical skills and the ability to build trust with clients.

You’re already a technical leader trusted at executive levels when the conversation shifts from “we need to secure our data” to “we need to enable safe, compliant AI at scale.” 

You’re already an expert on data/AI security and a proven enterprise sales engineer. Now it’s time to join the home of Data and AI Trust. 

You’ve already seen our new release of Agent Commander, but you haven’t seen what’s coming next. After the acquisition of Securiti AI, Veeam is even further into the forefront of data resilience, protection, trust, and the acceleration of safe AI at scale.

Are you ready for an exciting new challenge at enterprise scale?

What You’ll Do: 

• Act as the primary technical contact for Securiti AI solutions during the sales cycleServe as the primary technical data protection expert for Securiti AI and Veeam solutions throughout the pre-sales cycle.
  
• Lead discovery to translate risk, architecture, and business goals into a practical solution approach.
  
• Design and deliver tailored demos and hands-on proof-of-concepts that prove value in the customer’s environment.
  
• Drive technical conversations on AI Trust, Data Discovery, DSPM, Data Access & Governance, and Compliance (including GDPR, HIPAA, PCI-DSS).
  
• Provide solution guidance across AWS, Azure, and GCP, including cloud security best practices and identity/access concepts.
  
• Partner cross-functionally with sales, product, engineering, and customer success to ensure clean technical handoff and customer confidence post-sale.
  
• Hone your professional development through hands-on experimentation, team collaboration, robust onboarding, and more.
  
• Work ~80% remote, with client-facing travel usually 1-2 short trips per month.

What You’ll Bring (required): 

• Extensive enterprise sales experience in data protection, cloud security, networks, and AI.
  
• Proven ability to quickly develop trust and credibility with both technical and business stakeholders.
  
• Strong technical leadership foundation in enterprise data protection, cloud security, networks, and AI.
  
• Hands-on experience with AWS, Azure, or GCP (multi-cloud exposure strongly valued).
  
• Deep working knowledge of data privacy/security and compliance programs, especially GDPR, HIPAA, and PCI-DSS, plus data governance and access controls.
  
• Ability to build and run compelling demos and POCs while earning trust as a customer-facing technical lead.
  
• Practical technical fluency with areas such as Linux, Kubernetes/containerized environments, and modern cloud/data architectures.
  
• Strong expertise with DSPM, DLP, data discovery approaches (e.g., patterns/keywords/dictionaries/regex/exact matching) and with common cloud/data systems (e.g., object storage and enterprise databases/warehouses).

Preferred (strong differentiators): 

• Experience applying or discussing GenAI security in real enterprise contexts, including RAG (Retrieval-Augmented Generation) concepts and vector databases / indexing approaches.
  
• Exposure to CASB / SASE / DLP technologies and how customers operationalize them.
  
• Relevant certifications (CISSP, CISM, AWS/Azure/GCP).
  

#LI-JC3

JOB SUMMARY

The Wellness Advisor of Sunnyside* Penn Ave - Pittsburgh, PA will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks. 

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Wellness Advisor, you will have:  

• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards. 
• The training to navigate different customer interactions and circumstances. 
• A unique sales experience leading with a consultative & personalized approach. 
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service! 

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part-time schedules will be 15-25 hours a week, and typically based around peak hours.

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You are resilient and agile! You use challenges as opportunities to acquire or master skills! 
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES 

• Greet customers, ensuring a best-in-class experience. 
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.  
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body. 
• Apply effective selling and cross-selling techniques to build baskets. 
• Verify proper documentation and ID for customers. 
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion. 
• Label and package customer orders. 
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).  
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company. 
• Perform routine inventory counts of all products.  
• Ensure product stock is organized and meets compliance regulations.  
• Assist managers with organizing sales floor merchandise and product displays. 
• Ensure security measures and safety compliance in the store according to Company SOPs.  
• Assist in keeping the store an organized and clean environment for customers and team 
• Escalate any employee or customer issues to management. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS 

• High School Diploma or equivalent. 
• Minimum 1 year experience in customer service; retail or hospitality experience preferred. 
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers. 
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS 

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

JOB SUMMARY

The Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks. 

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Wellness Advisor, you will have:  

• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards. 
• The training to navigate different customer interactions and circumstances. 
• A unique sales experience leading with a consultative & personalized approach. 
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service! 

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part-time schedules will be 15-25 hours a week, and typically based around peak hours.

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You are resilient and agile! You use challenges as opportunities to acquire or master skills! 
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES 

• Greet customers, ensuring a best-in-class experience. 
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.  
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body. 
• Apply effective selling and cross-selling techniques to build baskets. 
• Verify proper documentation and ID for customers. 
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion. 
• Label and package customer orders. 
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).  
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company. 
• Perform routine inventory counts of all products.  
• Ensure product stock is organized and meets compliance regulations.  
• Assist managers with organizing sales floor merchandise and product displays. 
• Ensure security measures and safety compliance in the store according to Company SOPs.  
• Assist in keeping the store an organized and clean environment for customers and team 
• Escalate any employee or customer issues to management. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS 

• High School Diploma or equivalent. 
• Minimum 1 year experience in customer service; retail or hospitality experience preferred. 
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers. 
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS 

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Who You Are:

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues, document processes and procedures, and serve end-users with a positive customer experience.

What you'll Do: 

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
• Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
• Provide exceptional end-user support for our MacOS and Windows environment. 
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk moves, setups, and changes for desktop hardware and equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
• Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
• Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
• This role requires being onsite Monday-Friday during business hours.
• Participate in on-call rotation for remote support on Saturdays 9am-5pm ET or 1pm-9pm ET.
• May have to travel occasionally to provide IT support.

What You'll Need:

• 5+ years’ experience delivering end-user IT support services.
• Experience in supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing desktops, laptops, within an enterprise onsite and remote environment.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.
• Experience with Amazon Connect and Zendesk is a plus.
• Experience with IT Asset tracking.
• Experience supporting a large user community of remote users.
• Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
• Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
• A drive to learn as you go in a fast-paced environment.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Territory Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. 

This is a field sales opportunity based out of a personal home office. You must live local to your Pittsburgh, PA or be willing to relocate to the area.

A day in the life (Responsibilities) 

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Since this is a field position, you must have reliable transportation (will reimburse for mileage)
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

What will help you stand out (Nice to Haves/Nonessential Skills)

• Experience with Salesforce CRM
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Overview:

Are you a high-performing sales professional with a proven track record of crushing quota and a passion for helping people unlock their potential? Nerdy is seeking experienced Sales Representatives who combine consultative selling expertise with competitive drive to help thousands of families invest in their academic success.

As a Sales Representative, you’ll own the full sales cycle—from initial outreach through close—guiding prospective students and families toward personalized learning solutions. This is a SALES position that demands a consultative approach and relentless execution. Success in this role comes from:

• Conducting high-volume, high-quality discovery calls with prospective families
• Applying consultative selling techniques to uncover needs and recommend tailored learning solutions
• Building trust and urgency through value-driven conversations
• Consistently meeting and exceeding daily, weekly, and monthly sales targets

Location: Fully Remote Position

Upcoming Start Dates/Training: 

• Paid Training Schedule (Virtual | 6 weeks total):
• Weeks 1–3: Monday–Friday 8:00 AM–5:00 PM CT
• Weeks 4–6: Monday–Friday 8:00 AM–12:00 PM + 4:00 PM–8:00 PM CT (split shift with a mid-day break)
• Post-Training Schedule: After successful completion of training, your permanent schedule will remain on a split shift (8:00 AM–12:00 PM + 4:00 PM–8:00 PM CT). Exact days will be reviewed during the interview process. 

Availability Requirement: You must be able to work all training hours and the permanent split-shift schedule after training.

About Nerdy:

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. 

We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
  From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.
• Entrepreneurial velocity
  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
• Free-market rigor
  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
• Full-stack ownership
  You design, build, and run what you ship; accountability is a feature, not a bug.
• Reward for contribution
  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
• Relentless exploration
  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
• Is Apolitical
  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.

Nerdy’s shareholder letters below explain our latest products and strategy:

• Q4-2025 Shareholder Letter
• Q3-2025 Shareholder Letter
• Q2-2025 Shareholder Letter

Qualifications:

• Bachelor’s degree preferred.
• 3+ years of sales, business development, or account management experience strongly preferred.
• Demonstrated success in quota-carrying roles with a track record of meeting or exceeding targets.
• Experience in consultative, solution-based, or needs-based selling environments
• Ability to work a FULL-TIME schedule, including evenings and weekends
• Strong technical aptitude and ability to learn new systems and CRM tools quickly
• Stable, distraction-free remote work environment with reliable high-speed internet

Our Most Successful Sales Representatives Typically Bring

• Proven history of exceeding sales quotas and revenue targets in B2C or high-volume sales environments.
• Experience in phone-based or inside sales with strong conversion metrics.
• Career progression showing increased responsibility, larger books of business, or leadership roles.
• Expertise in needs assessment, objection handling, and closing techniques.
• Background in industries such as edtech, SaaS, insurance, financial services, real estate, home services, or other consultative B2C sales.
• Comfort with CRM platforms, pipeline management, and data-driven performance tracking.
• Commitment to continuous learning and professional development.

Career Growth & Development:

This role offers clear pathways for advancement based on performance:

• Structured promotion track from Sales Representative to Senior Sales Representative and other career progression opportunities (training, management, operations).
• Merit-based advancement opportunities into training, management, and other business areas.
• Comprehensive paid training program focusing on educational consulting and sales excellence.
• Mentorship and leadership development opportunities.

Unlock Your Full Potential at Nerdy:

At Nerdy, we’re not just transforming how people learn—we’re transforming your life. Our benefits package is built with a forward-thinking, “focus on you” mindset, so you can be your healthiest, happiest, and yes, most super-human self. Here’s a snapshot of what we offer:

• Competitive Compensation: $41,600 ($20/hour) base salary plus $12,000 annual variable compensation target (after training). Also, performance-based advancement opportunities with increased earning potential.
• Comprehensive Healthcare: Choose from top-tier medical, dental, vision, and life insurance plans designed to keep you and your family covered.
• Retirement Made Simple: Benefit from our 401(k) plan with an immediate company match—no vesting delays!
• Family First: Generous maternity, paternity, and adoption leave ensure you have the support you need at life’s big moments.
• Equipment: Company-provided MacBook and headphones, as well as the latest technology and software programs to help make you successful.
• Continuous Learning: Get an all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services.
• Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).

Mid-Atlantic Truck & Equipment 

Service Manager (Cheswick, PA)

Step into a leadership role where you can make an impact across the shop—without losing touch with the work. 

Mid-Atlantic Truck & Equipment is seeking an experienced Service Manager who can effectively balance the administrative, leadership, and hands-on aspects of running a high-performing service department. This is a rapidly growing branch, and we’re looking for someone with the drive and leadership to sustain that momentum while continuing to elevate team performance, customer satisfaction, and operational efficiency.

This role is ideal for a seasoned leader who understands the full scope of service operations—from managing workflow, coaching and developing technicians, and ensuring strong communication with customers, to maintaining quality and productivity standards. If you’re someone who can lead from the front, stay organized behind the scenes, and keep a team aligned in a fast-paced environment, we’d love to connect.

We offer benefits like:

• Competitive Pay: Base salary of $92,000–$100,000, plus performance-based incentives
• Company Vehicle: Take home a company vehicle with a fuel card and EZ Pass — a benefit valued at approximately $17,000
• Comprehensive Benefits: Medical, dental, and vision insurance, plus a 401(k) with company match
• Paid Time Off: Start with 2 weeks of PTO in your first year
• Collaborative Culture: Join a skilled, supportive, and close-knit team
• Exclusive Training: Access to vendor-specific training and continued education
• Career Growth: Play a key role in shaping your shop's future—and your own

What You’ll Do:

• Lead by Example: Manage and motivate a team of skilled technicians while staying hands-on and supporting complex diagnostics or repair jobs as needed.
• Drive Shop Performance: Oversee daily operations including labor and parts tracking, service scheduling, and quality control.
• Develop Your Team: Mentor technicians, support ongoing training, and conduct performance evaluations to help them grow their careers.
• Support Customers: Ensure all work meets or exceeds customer expectations by maintaining strong communication and delivering quality service.
• Be the Go-To Expert: Serve as a technical resource for the team, especially on challenging issues involving vocational vehicles and heavy equipment.
• Collaborate & Communicate: Work closely with the Branch Manager on team performance, shop goals, and customer feedback.

What You Bring:

• Proven experience as a Service Manager, or Shop Foreman in the diesel or heavy equipment industry
• Strong knowledge of diagnostic, repair, and maintenance processes for vocational trucks and equipment
• Solid interpersonal and leadership skills; ability to inspire and direct a team
• Working knowledge of dealer management systems and Microsoft Office
• CDL Class A or B preferred—or willingness and ability to obtain one within six months
• Ability to manage multiple priorities and stay calm under pressure

Physical Requirements:

• Ability to frequently kneel, bend, squat, push, pull, and reach.
• Must be able to lift and move up to 50 lbs. without assistance.
• Must be able to get into and out of various vehicles without assistance.
• Must pass a DOT physical including drug screening.

Let’s Build Something Great.

At Mid-Atlantic Truck & Equipment, we don’t just service trucks—we help build careers. If you're ready to grow into a leadership role while staying true to your technical roots, we’d love to hear from you.

GEAR UP for success—join Mid-Atlantic and drive excellence in every repair.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

*This will be a remote-based role, but the individual must be based in the Greater Pittsburgh, PA area*

We have an immediate opening for an Account Manager with a proven track record of success to join our rapidly growing team. Reporting to the Account Growth leader, this role serves as a critical member of the Account Management team and is responsible for bringing our staffing solutions to large businesses. As an Account Manager, you will manage a portfolio of top-tier assigned customers within Midwest markets, develop new business from existing clients, and actively seek expansion opportunities to grow overall client revenue. This role will have a visible impact on our growing organization. This is a true career opportunity with tremendous professional and financial upside. This role requires business acumen and a strong motivation to maximize revenue and impact on the business.

Who You Are:

• 3+ years of industry expertise either in software, human capital management technology, staffing, or recruiting industry sales
• Consistent achievement of sales goals
• Excellent communication skills and a consultative approach to identifying problems and finding solutions
• Takes ownership of problems and proactively seeks timely resolution
• Proficient in Salesforce
• Ability to play well with members of your team through collaboration and sharing of learned insights
• Passion for Instawork and a strong motivation to maximize revenue and impact on the business
• Drive and willingness to exceed expectations with a strong work ethic
• Strategic and creative thinking enables you to understand industry and customer trends and apply those insights to deliver business results
• An entrepreneurial spirit and creativity that sparks your capacity for building and growing business and solving problems

What You’ll Do:

• Develop and maintain strong relationships with accounts with a long-term partnership vision in mind
• Own both growth and retention metrics for a portfolio of customer accounts
• Provide daily support and service to clients, rallying internal resources to achieve and exceed client expectations
• Demonstrate a strong business case for Instawork through a strong motivation to maximize revenue and impact on the business
• Meet and exceed your sales growth goals through forging relationships with key decision makers within target accounts with the end goal of securing new business and growing overall client revenue
• Identify, prioritize, and track progress towards key account metrics and annual quota
• Ability to demonstrate how you have established a set of smart goals on your largest opportunities and proven success on execution
• Stay current on our clients' business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
• Collaborate with internal stakeholders across product, engineering, community operations, and finance
• Present to a wide audience of potential buyers including C-level and executive sponsors both in person and virtually

For PA-Based Applicants:

• The base salary for this position is $90,000, with an OTE of $150,000 (uncapped sales incentive pay)
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

#LI-Remote