Enterprise deals don't close themselves, and neither do the pipelines behind them. This role is for the rep who doesn't wait for inbound, and who uses every tool available, including AI, to outwork and outthink the competition.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how businesses communicate with customers, and most companies haven't figured out what that means for them yet. That's the opening. Sendbird just made a full pivot to AI-first customer experience, and enterprise buyers are actively rethinking their CX stack. The window to get in front of them is right now.

We're building the sales team that will define Sendbird's next chapter. That means we need people who can do more than run a process. People who challenge how a customer thinks, show them what's possible with AI-powered conversations, and close deals that move the needle. If you're already using AI to work faster, prospect smarter, and sell more, you'll fit right in.

The Role

You'll own the full enterprise sales cycle, from sourcing your own pipeline to closing high six- and seven-figure deals with some of the most complex organizations in the world. This isn't an order-taking role. The right person thrives on building, moves fast, and treats every deal like it's their company on the line.

You might be this person if:

• You build your own pipeline and prefer it that way. Inbound is a bonus, not a dependency
• You use AI tools actively, whether that's automating research, enriching accounts, or generating outreach at scale, to do more with less
• You challenge customers' assumptions rather than validating them, and you're comfortable being the smartest voice in the room about their own problem
• You navigate multi-stakeholder deals across product, engineering, CX, and procurement without losing momentum or the thread
• You think in terms of outcomes, not features, and can translate technical capability into business impact on the fly
• You carry urgency into everything without needing a manager to set the pace
• You learn new categories quickly and get genuinely curious about the industries you sell into
• You treat a lost deal as data, not a setback, and come back sharper

You need to have:

• 5 to 8 years of technology sales experience with a proven track record of closing complex, enterprise-level deals
• Consistent success closing high six- to seven-figure contracts in a solution sales environment
• Experience running outbound-led, self-sourced pipeline development at enterprise scale
• Demonstrated ability to run multi-threaded sales cycles across technical and business stakeholders
• Working fluency with AI tools, whether for prospecting, pipeline enrichment, outreach automation, or research. You don't need to build agents from scratch, but you need to be actively using AI in your workflow

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end, using AI-assisted prospecting and enrichment tools to build and move pipeline faster
• Build and maintain a 3 to 5x qualified pipeline through outbound prospecting, network activation, and strategic account targeting
• Consult with enterprise product, engineering, and CX leaders on how AI-powered conversations can transform their customer experience
• Challenge customers' current thinking. Push them beyond what they came in asking for toward what they actually need
• Navigate complex, multi-threaded buying processes at top-tier companies without losing deal momentum
• Partner cross-functionally with Solutions Engineering, Marketing, and Product to land and position deals effectively
• Maintain rigorous pipeline hygiene and forecasting accuracy so leadership can trust what you're telling them
• Contribute to building the playbook. You'll be an early member of a high-performing sales team and your patterns will shape how we scale

Added Value:

• Formal SaaS sales training in a highly competitive environment
• Background at a top-tier professional firm (investment banking, management consulting, or similar)
• Experience selling AI, customer support, or customer experience software
• Prior exposure to selling into enterprise developer and product teams
• Vertical industry knowledge in communities, live-streaming, on-demand, ecommerce, or gaming
• Hands-on experience with AI workflow tools such as Make, Zapier, or n8n to automate parts of your sales process

Our UK benefits include (but are not limited to)

• 25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employee's pension fund
• Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme
• Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling
• Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement
• Home Internet Boost: £45 per month to support your home internet cost
• Commute Boost: £3000 annual budget

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing playbook. We're writing a new one. Sendbird just made one of the most decisive pivots in its history, and the people joining now will own the outcomes that define what comes next. If you want to sell something that actually matters, to buyers who are ready to move, this is where you want to be.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

The Role: Technical Product Manager (AI Enablement)
Location: London office / Hybrid (2 days per week in the office)
Reporting to: Head of Technology Operations

The Role

Our AI Enablement team accelerates how product and engineering teams deliver value by enabling safe, effective, high‑quality adoption of AI‑native tools, practices and agentic workflows. We partner across the organisation to reduce friction, enhance developer productivity, and drive governed AI integration at scale. 

As the Technical Product Manager for the AI Enablement team, you will help shape how product development teams adopt AI responsibly and effectively; establishing platforms and enabling agentic workflows with patterns, frameworks, and enablement practices that scale across engineering and product development to increase productivity and quality. 

This is a highly cross‑functional role requiring strong technical fluency, exceptional stakeholder alignment skills, and a deep understanding of the product lifecycle and software engineering workflows. 

Key outcomes for this role:

Customer-Centric AI Enablement

• Internal engineering and product teams experience limited friction in the adoption of production-grade AI tools, agents and workflows that directly address the bottlenecks, friction, and inefficiencies in the product development lifecycle.  

Accelerated Time-to-Value

• Teams deliver software faster and more efficiently through AI‑enhanced product development, testing, documentation, and operational workflows. 
• High‑impact use cases are identified, validated, and rolled out systematically across teams.
   

Clear Business Alignment & Visibility

• AI enablement initiatives and the roadmap are tied directly to engineering productivity, business value streams, and strategic priorities.
• Communication of impact, tradeoffs, and adoption progress is transparent and visible to stakeholders.
   

Data-Driven Decision Making 

• Clear AI enablement metrics (adoption, velocity improvements, model performance, workflow usage) drive prioritisation and planning.
• Teams focus on the highest‑value problems through insight‑led prioritisation. 

Key Responsibilities:

Internal Customer Insights

• Maintain an understanding of engineering, product, QA, security, and operations teams’ AI needs, friction points, and opportunities.
• Use structured research, platform telemetry, surveys, and direct engagement to guide prioritisation.  

AI Platform & Capability Decision

• Working with Technology Leadership shape the internal AI platform strategy: capabilities, use cases, patterns, and adoption pathways.
• Define “what good looks like” for AI‑native and agentic workflows such as:  

*AI‑assisted generation and review 

*Test generation and validation 

*Documentation automation 

*Log/metric analysis and incident assistance 

*Internal AI agents supporting SSDLC tasks 

Product Roadmaps & Delivery

• Own and maintain a clear AI enablement roadmap that balances customer needs, capability maturity, governance, and organisational priorities. 

• Ensure tradeoffs and recommendations are well‑articulated with supporting data. 

• Ensure the successful end-to-end delivery of the roadmap.  

Governance, Safety & Scalability

• Partner with security, compliance, data, and architecture teams to ensure all AI adoption is safe, governed, and scalable. 
• Translate emerging risks and constraints into product decisions and prioritization frameworks.
   

Enablement & Adoption

• Create clear documentation, playbooks, and training materials for AI tooling and workflows. 

• Partner with engineering teams to pilot new AI capabilities, capture learnings, and scale successful patterns across product development. 

• Champion AI best practices and ensure enablement efforts are measurable, repeatable, and continuously improving. 

• Measure adoption, efficiency, quality, and report progress at key stakeholder forums. 

We're looking for someone who

• Has experience managing technical products (developer tools, ML/AI systems, automation platforms, and multi‑agent systems). 

• Understands the software development lifecycle, DevOps/SRE practices, and the realities of engineering and product delivery workflows. 

• Has strong empathy for engineers and enjoys spending time with users to deeply understand workflows and bottlenecks. 

• Can translate complex technical opportunities into clear business value and narrative. 

• Is highly structured, self‑directed, and capable of aligning diverse stakeholders. 

• Enjoys experimentation and can balance rapid iteration with risk‑aware governance. 

We’re looking for a Senior Product Designer to join our multidisciplinary Experience Design (XD) team, shaping the tools and experiences that power our B2B and B2B2C ecosystem. You’ll help evolve the Rightmove Partner and marketplace experience by designing products that improve confidence, clarity, and fairness across interactions between estate agents, sellers, and our platform. 

• Help shape and deliver the Rightmove Partner and marketplace experience. Designing products that build trust, transparency and differentiation within the estate agent ecosystem.  

• Stay hands-on across discovery, interaction design and UI craft. 

• Apply and contribute to reusable patterns, components and the Rightmove design system. 

• Use research and insights to validate solutions and guide direction. 

• Report to and work closely with the Lead Product Designer for the domain you join. 

• Hybrid – 2 days per week in the Soho, London office and 3 days from home. 
   

What you’ll be doing 

• Collaborate with Product, Engineering, User Research and fellow designers to shape how signals, information, and transparency are surfaced across the marketplace.  

• Design end-to-end experiences across discovery, shortlisting, profile evaluation and decision-making journeys.  

• Translate complex marketplace dynamics and user‑perception challenges into clear journeys, indicators, comparisons and interaction patterns.  

• Design data‑driven comparison surfaces and structured information experiences that support fair, balanced evaluation.  

• Partner with research and data teams to understand how presentation, language and structure affect user confidence and choice.  

• Use analytics, behavioural insight and experimentation to test hypotheses and refine how information is communicated.  

• Create scalable patterns for both B2B (estate agents) and B2C (sellers).  

• Shape clear, human‑centred messaging in collaboration with Content Design.  

• Balance usability, marketplace fairness, commercial considerations and technical feasibility.  

• Document design rationale clearly to support testing, iteration and alignment across teams. 
   

What you’ll bring to the role 

• Experience designing end‑to‑end web experiences in marketplaces, B2B platforms, SaaS tools, or products where confidence and clarity influence user outcomes.  

• Strong understanding of how interface design shapes credibility and decision‑making.  

• Experience designing comparison experiences or systems relying on structured data and behavioural signals.  

• Ability to work effectively in ambiguous problem spaces.  

• Confidence using research, behavioural insights, and data to inform decisions.  

• Skill in simplifying complex journeys and supporting high‑stakes decisions.  

• Ability to balance user needs with marketplace fairness and commercial constraints.  

• Comfort navigating stakeholder complexity and contributing strategically.  

• Curiosity and creativity, including responsible exploration of AI tools.  

• High attention to craft, accessibility, and scalable design systems. 

The Role: Engineering Manager (AI Enablement)
Location: London office / Hybrid (2 days per week in the office)
Reporting to: Head of Technology Operations

The Role:

Our AI Enablement team accelerates how product and engineering teams deliver value by enabling safe, effective, high‑quality adoption of AI‑native tools, practices and agentic workflows. We partner across the organisation to reduce friction, enhance developer productivity, and drive governed AI integration at scale. 

We're looking for a leader with a builder's DNA who approaches the role like a founding team member would. You're obsessed with building the best agentic operating system for product teams and proving it works by making teams wildly more efficient whilst not compromising quality. You’re a collaborator, relationship builder, and a key person of influence. 

As the Engineering Manager for this team, you will lead a small, high‑impact group that builds and operationalises internal AI capabilities, partners with teams to remove adoption friction, and ensures governed, scalable use of AI. This role will remain close to the technology and the engineers, pairing on hard problems, contributing to design and automation, and delivering the platform, services, workflows and practices that scale AI‑assisted delivery across the organisation. 

This is a highly cross‑functional role requiring strong technical fluency, exceptional communication, relationship building and influencing skills, as well a deep expertise of how AI tooling, platforms and systems deliver value in the product development lifecycle. 

Key outcomes for this role:

Delivery & Execution 

• Lead a team of engineers building and deploying highly performant, reliable AI agents and workflows for internal users. These are scalable systems handling hundreds of thousands of prompts in production. You'll ensure technical excellence, operational reliability, and high impact. You'll be hands-on: meet internal customers, read PRs, build integrations, jump into issues when needed. 
• Surface what's breaking, what's missing, and what would unlock more value. Translate technical concepts for non‑technical stakeholders and keep communication tight. 
• Anticipate and remove blockers; lead incident response and follow‑ups so lessons are embedded; continuously improve ways of working for predictability.  

Technical Stewardship  

• Ensure the team can successfully navigate the Rightmove governance, security, and reliability requirements in order to deliver fit for purpose architecture, systems and standards. Ensure design reviews consult all relevant stakeholders; champion quality, observability, performance and cost efficiency. 
• Stay close to the implementation to maintain technical credibility: pair on complex problems, contribute to design docs and automation/scripts/skills, and periodically contribute code where appropriate. 
• Shape internal AI platform patterns (e.g., AI‑assisted planning, design, generation/review, test generation and validation, documentation automation, log/metric analysis, incident assistance, SSDLC agents) and guide safe adoption across teams. 

People Leadership & Team Development 

• Rally your team through ambiguity, setbacks, and tough stakeholder asks. Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out.  
• Coach and mentor engineers who want to grow fast and build great things; run effective 1:1s, set clear growth goals, recognise achievements and address performance early and fairly. 
• Create an inclusive, psychologically safe environment; tailor leadership to individual strengths and motivations.  

Governance, Safety & Scalability 

• Partner with security, compliance, data and architecture to ensure governed, safe AI adoption; translate emerging risks and constraints into product and engineering decisions that scale.  

What you'll bring: 

• Experience leading engineering teams that build and scale end-to-end production systems. 

• Deep understanding of the current AI tooling and agentic workflow landscape and how they are being used to deliver value in the product development lifecycle. 

• Hands on experience with AI models, tools and frameworks: agent orchestration, prompt engineering, RAG pipelines, evaluation frameworks, LangChain, Codex, Claude, Gemini, observability tools and best practices. 

• A leadership style that blends high standards with empathy, fostering both speed and quality. 

• Proven ability to work closely with customers and translate business needs into technical deliverables. 

• You measure success by customer outcomes, not just features shipped.
  
  
•  Excellent communication skills across technical and non-technical audiences. 
  
  
• Strong technical problem-solving skills and ability to guide teams through ambiguous, fast-changing environments.
  

Even better if you have:

• Experience building or deploying agentic AI systems and/or AI tooling in production at scale 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

The Global Escalation Strategy & Compliance Manager is a pivotal new role responsible for protecting the consumer experience, elevating decision quality, and reducing unnecessary escalations across SharkNinja’s global support network. You’ll build and execute the strategy that keeps both task-based escalations and executive-level escalations low—and ensures every case is resolved with speed, empathy, accuracy, and trust. You will ensure BPO teams consistently follow our processes around warranty, goodwill, documentation, and case handling, while shaping the operational conditions that prevent escalations from happening in the first place. Through strong partnerships, smart frameworks, and our Hear It, Feel It, Fix It mindset, you’ll help us understand what consumers are telling us, feel the impact of those moments, and act decisively to eliminate friction at its source. 

HERE’S WHAT YOU’LL DO 

• Own the global strategy for minimizing both task-based and executive-level escalations, with a long-term vision of approaching near-zero executive escalation volume. 

• Build frameworks that ensure BPO agents consistently adhere to SharkNinja standards around warranty evaluation, goodwill gestures, documentation accuracy, and case resolution. 

• Monitor compliance and identify patterns of deviation, escalating risks early and driving corrective action with BPO partners. 

• Analyze escalation drivers and partner with Operations, QA, and L&D to eliminate root causes through improved processes, training, coaching, or policy clarity. 

• Transform the escalations process into a predictable, well-governed workflow with clear SLAs and accountability. This includes working with IT and our Tech team to ensure our systems are optimized and refined to allow for seamless escalation paths and full reporting visibility of escalation activity. 

• Lead deep-dive reviews on all executive escalations, identifying systemic issues and designing strategies to prevent recurrence. 

• Develop performance reporting, dashboards, and executive narratives that highlight trends, risks, and successes in escalation reduction and compliance quality. 

• Partner cross-functionally to strengthen consumer trust by ensuring resolutions align to SharkNinja’s empathy-first approach. 

• Drive internal alignment to our Hear It, Feel It, Fix It success pillars—ensuring we listen deeply, understand emotionally, and act decisively. 

• Speak with consumers as needed to resolve complaints and to restore faith in our brand 

• Periodically visit our BPO partners to understand root cause of escalation drivers with boots on the ground. 

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Operations, Communications, or a related field; equivalent experience welcome. 

• 5+ years of experience in escalations leadership, compliance, contact center operations, or CX performance management. 

• Experience managing or influencing BPO performance across markets or channels. 

• Strong understanding of escalation workflows, warranty compliance, case handling standards, and risk management. 

• Proven ability to design strategies that reduce escalations and improve case handling consistency. 

• Skilled in analyzing root causes, identifying systemic issues, and driving preventive action. 

• Superb communication skills—calm, clear, and confident in high-visibility or executive-sensitive scenarios.  This includes regular reports to our ELT highlighting trends and related actions. 

• A passion for empathy-driven service and process integrity that builds trust with consumers. 

• A proactive, ownership-driven mentality with urgency, curiosity, and a focus on delivering measurable outcomes. 

• An understanding of both global consumer and agent escalation behaviors and how to care for each through both regional and universal policy. 

WHAT SUCCESS LOOKS LIKE 

• Executive escalations decrease dramatically and approach near zero thanks to strategic prevention, training, and clarity. 

• Task-based escalations decline significantly due to improved compliance, capability, and decision confidence across BPO teams. 

• Escalation handling becomes predictable, swift, and fully aligned to SLA expectations. 

• BPO teams consistently meet SharkNinja standards for warranty, goodwill, documentation, and case-handling quality. 

• Trend reporting provides clear visibility and drives organizational action before issues escalate. 

• Consumers feel heard, understood, and supported—reflecting our Hear It, Feel It, Fix It philosophy in every resolution. 

• The role becomes a key guardian of trust, ensuring brand-protective outcomes across global markets. 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You’ll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You’ll modernize our approach to quality—shifting from traditional sampling to intelligent, AI-informed assessment—while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You’ll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. 

HERE’S WHAT YOU’LL DO 

• Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. 

• Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. 

• Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. 

• Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. 

• Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. 

• Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. 

• Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. 

• Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel  

• Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. 

• Travel to our international engagement centres as required  

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 

• 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. 

• Deep understanding of QA frameworks, calibration practices, and performance drivers. 

• Experience working with or influencing AI-supported QA tools; ZOOM an asset. 

• Ability to drive global standardization while respecting cultural and linguistic differences. 

• Strong analytical mindset and ability to connect quality trends to meaningful actions. 

• Excellent communication skills with the ability to influence cross-regional leaders and partners. 

• Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. 

WHAT SUCCESS LOOKS LIKE 

• Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. 

• All markets show improved quality, consistency, and trust-building behaviors. 

• Calibration is strong, fair, and aligned across regions. 

• Clear, predictive quality signals help prevent issues before they impact consumers. 

• The QA function becomes a driver of brand trust through empathy, clarity, and action—embodying Hear It, Feel It, Fix It. 

Role OVO-View

Location: London

Team: AskOVO Tech

Salary banding:  £30,000 - £35,000

Experience: Mid Level

Working pattern: Full-Time

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Team player, collaborative, ownership

Top 3 qualities for this role: Communication, organisational, detailed

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey. 

This role in a nutshell:

We want to help our people, perform at their best, by giving them the best equipment and support applications we can, while sticking to our Zero Carbon commitments. 

Your key outcomes will be:

• Provide first and second-line line support for all tech-related questions
• Prioritise support questions based on business impact and urgency
• Administering and supporting key business-critical applications enabling our people to do their jobs
• Ensure we achieve our Service Levels 
• Actively seeking opportunities to drive process and/or content improvements
• Work with suppliers to deliver problem resolutions
• Work with all parts of the Enterprise Security & Platforms team to ensure OVO receive “a best in class” level of support
• Support the rollout of any Enterprise products to our People
• Support various audio-visual conference events/meetings
• Continuously sharing knowledge and standard methodologies within the AskOVOTech team to improve teamwork and service delivery as a team
• Being the change agent to coach and upskill our colleagues and People Leaders on self-service, using a full suite of digital enablers
• Maintaining relevant content and policy documents to ensure accuracy and compliance at all times

Within your first 3 months month you’ll:

• Reach a consistent, daily ticket closure target
• Achieve high customer satisfaction scores on ticket closures
• Work with the team on improving your skills and have a development plan implemented
• Build an onsite relationship with stakeholders 

Systems: Google Admin, Google Suite, Microsoft 365, Microsoft Azure, Windows, macOS, Android, iOS, Atlassian Suite, N-Central, Slack

You’ll be a successful Tech Support Expert at OVO if you…

• High proficiency in Tech processes, policies and standard operating procedures
• Experience in Tech Support, service management and helpdesk software knowledge
• Strong written and verbal communication skills and the ability to build working relationships across the OVO Community at different levels. 
• Results-focused approach with the ability to handle opposing priorities and multiple partners
• Excellent problem-solving skills
• Excellent attention to detail and an ability to work towards tight deadlines in a fast-paced environment
• The ability to time manage and prioritise workload effectively
• Excellent configuration, troubleshooting, analytical and diagnostic skills
• Full understanding of local area networking and the setup and configuration of end-user devices, such as desktops, printers and other wireless devices
• Have good knowledge of Google, Microsoft, Contact Centre and CRM applications
• Able to demonstrate knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment

Let’s talk about what’s in it for you

We’ll pay you between £30,000 - £35,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

1633 - VP, Client Transformation

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As the VP of Client Transformation, you're the linchpin connecting our strategic vision with flawless operational execution and deep client partnerships. This pivotal leadership role demands a dual focus: both ensuring the seamless operational flow with our agency partners and driving proactive, strategic transformation initiatives for our key clients.

You will serve as the strategic operational backbone for our agency ecosystem, acting as the primary route for reactive and proactive engagement for client and agency leadership. This involves expertly coordinating onboarding/offboarding processes, diagnosing and troubleshooting complex client and operational issues, and leveraging other teams to support the embedding of critical tools like OMS within client-specific approaches. You'll ensure our operations run like a well-oiled machine, supporting best practices and learning within client leadership teams, and providing the stability necessary for growth.

Concurrently, you will be the catalyst for profound client transformation. Moving beyond day-to-day media work, you'll proactively identify and cultivate opportunities for deeper partnership, utilizing insights from QBR feedback, client action planning sessions, and even smaller client escalations to uncover strategic business initiatives. You'll lead and manage the end-to-end transformation workshop process, designing and facilitating engagements that redefine client objectives, and then effectively hand back robust plans to client teams for ongoing support. Your ultimate impact will be two-fold: ensuring operational excellence that bolsters our client relationships, while simultaneously architecting and delivering strategic transformations that unlock new value, deepen partnerships, and solidify our clients' — and our own — competitive edge. You're not just solving problems; you're building bridges to the future, one seamless operation and one strategic initiative at a time.

Skills and Experience

Essential Experience:

• Progressive leadership experience in client-facing roles within consulting, client management, or transformation practices.
• Proven success in leading and executing large-scale, cross-functional client change programs from concept through to sustained impact, delivering quantifiable business benefits.
• Deep expertise in change management methodologies and the ability to navigate complex organizational structures and stakeholder dynamics in client environments.
• Project management or Business analytics skills are helpful but not essential qualifications

Key Skills:

• Change agent: Ability to dissect complex client landscapes, identify latent opportunities, and architect innovative solutions that align with long-term strategic goals. You don't just solve the symptoms but find the root causes.
• Exceptional Client Acumen & Relationship Building: A natural at building trust and influencing C-suite executives and key stakeholders. You understand client businesses inside and out, making you an indispensable advisor.
• Transformational Leadership: An inspiring leader who can rally internal and external teams around a shared vision, foster collaboration, and drive accountability. You lead with empathy but also with a clear direction.
• Master Communicator: Possess outstanding verbal, written, and presentation skills. You can distill complex information into clear, compelling narratives that engage diverse audiences.
• Analytical Rigor & Problem-Solving: Adept at leveraging data and critical thinking to diagnose issues, define objectives, and measure the success of transformation initiatives.
• Future-Forward Mindset: A keen awareness of emerging technologies, market trends, and disruptive innovations, and the ability to integrate them into client transformation roadmaps.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

About The Team:

At HelloFresh, we are changing the way people eat forever. We are looking for a Senior Demand Planner to join our Central Planning Team, driving strategic forecasting and technical innovation across the UK and International markets while acting as the operational heartbeat of selected European markets. Seeking a data-savvy pro with strong SQL skills to unlock insights and drive smart decisions!

You will play a pivotal role in our Operations, moving from fragmented local forecasting to a unified, automated, and data-driven global model. You will also own the demand signal that drives every operational decision - from how much food we buy (Procurement) to how many staff we schedule (Production) and how many trucks we book (Logistics).

The Mission:

The Demand Planning team is transitioning from a legacy operating model into a Predictive Intelligence function. Our vision is to evolve from reactive demand estimation to active supply chain shaping, leveraging data to anticipate market shifts, mitigate risk, and optimize operational costs.

You will bridge the gap between legacy operations and predictive intelligence. This role has a critical dual objective:

1. Strategic Architecture & Innovation: Driving the innovation required to architect the standardized forecasting tools, demand simulation frameworks, and future-state processes that will unlock scalable growth across International markets.
2. Operational Execution & Continuity: Ensuring flawless operational continuity for Ireland forecasting, protecting service levels and optimizing costs during this transition.

Ultimately, you will ensure that while we build the next generation of automated planning pipelines, our daily supply chain execution remains agile, accurate, and highly efficient.

What You Will Be Doing:

Strategic Improvement

• Drive Standardization: Establish a unified, model-driven demand planning architecture. You will manage the planning process to strictly limit manual overrides, ensure real-time communication with key stakeholders and proactively take actions to correct the forecast.
• Automated Ecosystem Transition: Drive the shift toward an automated pipeline. Work alongside forecast engineers to design robust solutions that support an efficient, scalable process, ensuring local nuances are handled without breaking the unified code base.
• Scenario Modeling & Innovation: Work with Data Science to refine our Confidence Range Forecasts and Scenario Simulations. Build "What-If" scenarios (e.g., “What if we run an aggressive promo in Ireland next week?”) to stress-test operational capacity and mitigate supply chain risk.

Cross-Functional Stakeholder Management (S&OP)

• Lead the S&OP Rhythm: Facilitate the weekly planning cycle with local stakeholders such as Market leadership, Logistics, Production and Procurement. You will shift the focus from simple error reporting to comprehensive risk management and strategic alignment.
• Commercial & Marketing Alignment: Partner with Marketing to align on customer conversions and retention. You will ensure that growth campaigns are accurately reflected in the Expected Demand view before they hit the supply chain.
• Deep Dive Diagnostics: When deviations occur, you will move beyond surface-level metrics. Your role is to explain the key drivers of the variance to provide actionable insights that prevent recurrence.

Operational Forecasting & Plan Ownership

• Drive the Transition to an Automated Ecosystem: Drive the shift toward an automated, robust ecosystem (using tools like Python, Databricks, and Streamlit as examples). You will not just use these tools; you will work alongside forecast engineers to design robust solutions that support an efficient, scalable process, ensuring local nuances are handled without breaking the unified code base. 
• Own the Number: Generate and validate daily and weekly demand plans for Ireland. You are the guardian of the Decision-Time forecast, ensuring the plan is accurate at the exact moment Procurement and Production need to act, without relying on rigid timelines but rather on operational readiness.
• Manage Trends & Operational Agility: Monitor changes in trends and the need for quick operational adaptations. You will incorporate performance metrics, not only to track stability but to implement stakeholder discipline, ensuring that changes are communicated promptly and the organization adapts efficiently.

Who You Are:

You are a hybrid: part analyst and planner, part diplomat, and part strategic change agent. You know a demand plan is useless if it simply reports numbers without driving action. You ensure every plan reconciles conflicting cross-functional needs, championing structural transformation through deep insights and a proactive understanding of error and risk.

Must-Haves:

• Experience: 4+ years in Demand Planning, Supply Planning, or Data Analytics, preferably in e-commerce, food retail, or FMCG (short shelf-life/perishable experience is a massive plus).
• Tech Stack: You are ready to leave spreadsheets behind. Proficiency in SQL is required. Experience with Python (pandas, forecasting libraries) and Visualization tools (Tableau/Streamlit) is strongly preferred as we transition to our automated pipelines. 
• Analytical Rigor: You possess strong analytical skills and a problem-solving, forward-looking mindset. You understand how to evaluate performance holistically and are proficient in forecasting techniques.
• Young Market Mindset: You are comfortable with ambiguity. You know how to forecast in environments with limited historical data (like our newer markets) by using proxy data and trend smoothing.
• Project Management & Delivery: You can plan and sequence initiatives across markets, handling ambiguity and frequent reprioritisation. You have a track record of prioritising and landing a roadmap of improvements.
• Risk & Change Management: You proactively anticipate demand and supply risks. You are experienced in proposing mitigations (buffers, caps, swaps) and communicating complex trade-offs to senior stakeholders to protect service and cost.
• Project & Data Tools: Advanced Excel/Google Sheets skills are essential. You are comfortable using JIRA/Confluence (or similar) for managing backlogs and requirements.
• Quality & Monitoring: Experience with data validation/QA frameworks, alerting systems, and SLA tracking to ensure forecast reliability.

Soft Skills:

• Influence: You can hold your ground with Senior Stakeholders (Head of Operations, Procurement Directors) when challenging their numbers or explaining a forecast miss.
• Clarity: You can translate complex statistical concepts (e.g., "algorithm bias") into business impact (e.g., "we need to buy 10% more chicken").
• Stakeholder Leadership: You possess strong stakeholder management skills, influencing across Marketing, Procurement, Finance, and Tech. You ensure alignment across diverse functions.

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London or any other international HelloFresh market

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with our recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks. 

What's the opportunity? 

We’re hiring an Editor/Videographer to help shape how the world sees Fin, Intercom’s AI Customer Agent. As video becomes central to Intercom’s Mindshare strategy, this role will play a key part in scaling the quality and velocity of the stories we publish across Advocacy, Product Marketing, Product, and Events.

You’ll bring Fin to life through modern product and customer marketing stories, demos, explainers, event coverage, social clips and demand gen content. You’ll collaborate with cross-functional partners to turn complex ideas into simple, human, visual stories that resonate with the audiences shaping the future of AI-powered customer experience.

This is an opportunity to join as the team grows and contribute meaningful craft to a content engine that shapes how the industry understands Fin, the next generation of AI Customer Agents, and the change they represent.

Intercom’s video team sits at the heart of our Mindshare efforts. We create clear, compelling stories that explain how Fin works and show the impact it delivers for customers. Our mission is to help people understand the value of AI Customer Agents through straightforward, relatable, high-quality content.

As an Editor/Videographer, you will work across edits, studio, and location shoots. You will collaborate closely with the rest of the Content team, Product, Product Marketing and Events teams to support product launches, customer storytelling, and major industry moments. You will join a high-velocity environment where clarity matters more than complexity and where experimentation with new formats is encouraged.

What will I be doing? 

• Capture, edit and creatively craft customer stories, demos, explainers, event footage, social clips and demand gen content, delivering clarity, quality, and strong narrative flow
• Set up multi-camera studio shoots including camera operation, teleprompter, lighting, and audio to capture clean, reliable footage
• Film interviews and capture B-roll on location in client offices and at events, adapting quickly to different environments and setups
• Deliver polished edits in multiple aspect ratios (16:9, 1:1, 9:16), optimised for each platform’s requirements
• Repurpose longer video and non-video content into engaging video assets, using strong editorial judgment to identify the most compelling moments
• Ensure edits reflect Intercom’s visual style and brand standards, utilising and adhering to a visual system created by our Intercom Creative Studio team
• Apply platform-native and audience informed storytelling principles (hooks, pacing, structure, early clarity)
• Experiment with new formats and AI-assisted workflows to help evolve our storytelling and contribute to a culture of continuous creative improvement

What skills do I need? 

• Excellent editing skills with a strong sense of pacing, structure, narrative clarity, and social-first storytelling
• Proficiency in Adobe Premiere Pro, with openness to leveraging new editing tools such as Descript where they add value
• Confident camera operation using mirrorless or DSLR cameras in both studio and on-location environments
• A refined creative sensibility with strong visual taste and an instinct for what makes a moment engaging
• Strong sense of rhythm and musicality, able to select music that enhances tone, emotion, and narrative flow
• Solid audio recording ability including mic setup and monitoring
• Ability to perform audio post-production work in Adobe Audition or similar
• Basic After Effects skills for updating templates and incorporating motion into edits
• Highly organised with strong file-management discipline including clean project structures, version control, and reliable backups
• Proficient using Frame.io for video review and feedback
• Able to self-manage day-to-day work while collaborating closely with the wider video team
• Confident collaborating with cross-functional partners across Advocacy, Product Marketing, Product, and Events
• An avid curiosity for new technologies, particularly judicious use of AI in the creative process

Bonus skills & attributes 

• Experience running live-stream productions using an ATEM switcher workflow or similar
• Basic colour grading in Premiere or DaVinci Resolve
• Working knowledge of Riverside or similar for remote and async recordings

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You'll own strategically significant work streams end-to-end. You're accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

This is not a role for facilitators. You will be on the front line: deeply understanding the product, the problem, and the context. Sometimes that means writing code yourself. Sometimes it means doing the analysis, or driving cross-functional collaboration, or force-multiplying someone on your team who's stuck. There is a straight line between your work and the impact being delivered. You lead from the front.

We regularly spin up new work streams around emerging priorities. You'll bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution. Then the shape of your teams may change again. That's the job.

You'll develop senior engineers into leaders. We don't need someone who mentors juniors on the basics. We need someone who accelerates staff and senior engineers, who gives direct, actionable feedback that changes outcomes, and who grows the leadership capacity of the people around them.

You'll partner with the Engineering Director on pillar-level strategy. Where should we invest more? Where are we falling behind? What should we defund? You bring these opinions, backed by what you're seeing on the ground.

And you'll do all of this in an AI-first engineering culture. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development, both personally and through how you set up your teams.

What are we looking for?

The most important thing: you need to be an exceptional people leader AND personally action-oriented. Not one or the other. We don't want managers who are great with people but distant from the product. And we don't want hands-on operators who neglect the leadership craft. You build high-performing teams AND get personally stuck in to drive outcomes when it matters.

Beyond that:

Product-minded, not process-minded. You understand what you're building and why. You have opinions about the product, not just how the team operates. You can challenge a product direction, spot a gap in the strategy, and make calls about what work matters most.

Operated at real scale with startup energy. You've likely spent time at companies operating at significant scale. You've seen what large distributed systems look like in production and what it takes to ship reliably in that environment. But you also have urgency, resourcefulness, and a bias toward action over discussion.

AI fluency. You're actively experimenting with AI-assisted development, forming opinions about how it changes the way teams build software, and pushing your teams to adopt new ways of working. This is table stakes for this role.

Technically credible. You don't need to be the deepest engineer in the room, but you can hold your own. You can review an architecture proposal and ask the right questions. You can spot when a team is over-engineering or under-investing. Engineers respect your technical judgment.

Communication. You can explain to leadership why a team needs more investment, align multiple stakeholders around a complex project, have a difficult performance conversation, and unblock an engineer on a gnarly problem, all in the same day.

Extreme autonomy. You partner with the Engineering Director on where the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of manager who waits for direction, this isn't the right role.

Critical thinking about the business. You understand what Intercom is optimising for and translate that into team-level decisions. Which work streams need investment? Where are we falling behind? What should we stop doing to go harder somewhere else?

Why Intercom, why now?

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. The engineering decisions made in the next 12 months will determine who wins.

Intercom has been building for 15 years: deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in platform capabilities (MCP servers, skills, shared tooling) that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're on the cutting edge of defining how AI agents should work — inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You'll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you're the person who makes that happen.

The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.

What will you do?

• Partner at the strategic pillar level. You'll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.
• Spin up 0-to-1 work streams. Bring together engineers who've never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.
• Execute on the most ambiguous, highest-stakes problems. You're hands-on. You write code, you ship features, you're deep in the weeds. We've seen too many Principal Engineers who are brilliant but too far from execution to be effective here.
• Lead experimental work at the AI frontier. Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we're building are new paradigms for customer-facing software.
• Shape long-term technical strategy through execution. Your hands-on work informs the architecture. You're simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.
• Work across the full stack in an AI-first development environment. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development and help shape how the entire engineering org works.
• Raise the bar for the people around you. Give direct, actionable feedback that changes outcomes. We don't need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.

What are we looking for?

The core requirement: engineering depth and product thinking. We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don't want engineers who are technically brilliant but disconnected from the product. And we don't want product-minded engineers who have great instincts but can't execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.

Beyond that:

• Operated at real scale and has builder energy. You've likely spent time at companies operating at significant scale — the kind of environment where you've seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.
• AI fluency. You're actively experimenting with AI-assisted development, pushing the boundaries of what's possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.
• Deep technical depth with breadth. You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.
• Communication as a superpower. You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.
• Extreme autonomy. You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of engineer who waits to be told what to work on, this isn't the right role.
• Critical thinking about the business. You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.
• At least ~10+ years of experience, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.
• Stack agnostic. We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you're great with a high-level programming language and fluent with AI-assisted development, you'll be productive fast.

Why Intercom, why now?

Fin is #1 — and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.

A rare pivot that actually worked. Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..

AI-first engineering culture. Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

The sweet spot. Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity? 

As a Senior Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.

What will I be doing? 

• Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.  
• Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.
• Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.
• Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.
• Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.
• Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.
• Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.

What skills do I need? 

• Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.
• Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.
• Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation
• Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.
• Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.
• Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator. 
• Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement 

Bonus skills & attributes:

• Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.
• Familiarity selling AI-enabled products or automation tools
• Additional European languages are an advantage.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing AI business 
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed

#LI-Hybrid

#LI-RH1

About Team & About Role:

Rubrik’s Sales Development Representatives (SDRs) form the core of our ambitious go-to-market strategy and sales pipeline engine and we're looking for a French speaker. Through independent outbound hunting and a proportion of inbound leads, the SDR team books high-quality meetings with potential new customers for Rubrik’s sales organisation. We do this by having a targeted set of prospects that we research, personalise our messaging to, and influence to evaluate Rubrik. 

The SDR position teaches All-Star talent what it takes to be successful in the highly lucrative world of enterprise technology. Rubrik has also been recognised as a 2021 LinkedIn Top Company and Forbes Cloud 100 Company and LinkedIn Top Startup five years in a row. This is your opportunity to build a career in one of the world’s most challenging and rewarding fields.

What you’ll do:

• Identify high-potential customers, research Rubrik’s value fit, personalise messaging to prospects, and generate high-quality new business meetings for the company
• Responsible for outbound/inbound activities for our enterprise customer prospecting by contacting via email, social and phone calls to qualify prospects to set meetings
• Follow up on inbound leads generated by Marketing and stay within compliance metrics, i.e. timely follow-up and attempts to connect 
• Collaborate with the field sales team you’re aligned with and develop strategies for breaking into new accounts 
• Stay up-to-date on market trends, competition, and industry developments – we’re seeing cybersecurity breaches daily in today’s world. Rubrik can make an impact. 
• Be an expert on what we do and how we help our customers keep their businesses up and running.
• Use customer relationship management (Salesforce & Salesloft) software to manage leads and sales activities
• Own your business and your sales targets, and be able to report on your results to your stakeholders. What you put in is what you get out! 
• Develop how to think on your feet and learn the art of sales through team pitch competitions, boot camps, training, and more – we love friendly competition! 
• You will receive coaching and development on an ongoing basis, our managers will assist with developing your skills and approach to calls, thus improving Rubrik’s service to its customers. (Note: Telephone calls to and from prospects & customers, may be recorded, depending on region, and listened to from time to time by yourself and management.)
• If available based on location, you will be working in-office 3-5 days a week for active coaching and peer camaraderie.

Experience You’ll Need:

• 0-2 years of sales-oriented work, B2B sales, marketing, and/or lead generation experience
• Native or Fluent in French language
• Exposure to customer service experience
• Interest and ability to learn technical concepts quickly
• Desire for a successful career in sales/business development
• Written & Verbal Communication succinct & professional email, LinkedIn, phone

What would make you successful in this role?

Curiosity, grit, goal-oriented, growth mindset

• Organisation & Time Management ability to structure hours/days/weeks
• Research & Business Intuition ability to interpret information and use for prospecting
• Active Listening & Adaptability audible ready to carry conversation and react with value
• Objection Handling ability to comprehend and overcome objections
• Storytelling ability to paint a picture of technical pain & business value

What do our perks look like?

• Uncapped commission structure
• Competitive pay
• Competitive benefits (i.e. medical/dental/vision insurance, 401(k), wellness & mental health resources, etc.)
• Apple laptop
• Fun in-office activities 
• Rewards and Recognition

About Team & About Role:

Rubrik’s Sales Development Representatives (SDRs) form the core of our ambitious go-to-market strategy and sales pipeline engine. Through independent outbound hunting and a proportion of inbound leads, the SDR team books high-quality meetings with potential new customers for Rubrik’s sales organisation. We do this by having a targeted set of prospects that we research, personalise our messaging to, and influence to evaluate Rubrik. 

The SDR position teaches All-Star talent what it takes to be successful in the highly lucrative world of enterprise technology. Rubrik has also been recognised as a 2021 LinkedIn Top Company and Forbes Cloud 100 Company and LinkedIn Top Startup five years in a row. This is your opportunity to build a career in one of the world’s most challenging and rewarding fields.

What you’ll do:

• Identify high-potential customers, research Rubrik’s value fit, personalise messaging to prospects, and generate high-quality new business meetings for the company
• Responsible for outbound/inbound activities for our enterprise customer prospecting by contacting via email, social and phone calls to qualify prospects to set meetings
• Follow up on inbound leads generated by Marketing and stay within compliance metrics, i.e. timely follow-up and attempts to connect 
• Collaborate with the field sales team you’re aligned with and develop strategies for breaking into new accounts 
• Stay up-to-date on market trends, competition, and industry developments – we’re seeing cybersecurity breaches daily in today’s world. Rubrik can make an impact. 
• Be an expert on what we do and how we help our customers keep their businesses up and running.
• Use customer relationship management (Salesforce & Salesloft) software to manage leads and sales activities
• Own your business and your sales targets, and be able to report on your results to your stakeholders. What you put in is what you get out! 
• Develop how to think on your feet and learn the art of sales through team pitch competitions, boot camps, training, and more – we love friendly competition! 
• You will receive coaching and development on an ongoing basis, our managers will assist with developing your skills and approach to calls, thus improving Rubrik’s service to its customers. (Note: Telephone calls to and from prospects & customers, may be recorded, depending on region, and listened to from time to time by yourself and management.)
• If available based on location, you will be working in-office 3-5 days a week for active coaching and peer camaraderie.

Experience You’ll Need:

• 0-2 years of sales-oriented work, B2B sales, marketing, and/or lead generation experience
• Native or Fluent in German language
• Exposure to customer service experience
• Interest and ability to learn technical concepts quickly
• Desire for a successful career in sales/business development
• Written & Verbal Communication succinct & professional email, LinkedIn, phone

What would make you successful in this role?

Curiosity, grit, goal-oriented, growth mindset

• Organisation & Time Management ability to structure hours/days/weeks
• Research & Business Intuition ability to interpret information and use for prospecting
• Active Listening & Adaptability audible ready to carry conversation and react with value
• Objection Handling ability to comprehend and overcome objections
• Storytelling ability to paint a picture of technical pain & business value

What do our perks look like?

• Uncapped commission structure
• Competitive pay
• Competitive benefits (i.e. medical/dental/vision insurance, 401(k), wellness & mental health resources, etc.)
• Apple laptop
• Fun in-office activities 
• Rewards and Recognition

1756 - Senior Director, Client Teams

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Senior Client Director. This is a full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

Prime Video is Amazon’s entertainment destination for movies, series, documentaries, and live sport. The Prime Video marketing division deliver all communications for the platform, including large tentpole titles such as The Boys and The Rings Of Power, and live sport such as the Premier League and the NBA, as well as largescale brand campaigns. OpenDoor is Prime Video's media partner everywhere in the world except North America and Latin America and makes up a considerable proportion of Amazons global marketing efforts.  

RESPONSIBILITIES

As the voice of the client across the agency, we’re focused on ensuring our clients have their best agency experience during their time with OpenDoor.  

We’re looking for someone who can inspire our client and team to create unrivalled work, help define the ways of working across the agency that deliver the best client experiences and in turn grow our relationship. 

• Understand all the elements of a client’s business and how we can support their growth.
• Have a full understanding of the SOW and understand how OpenDoor can add value through the engagement of specialist services.
• Understand the core client KPIs and always look for opportunities for OpenDoor to support and deliver against them.
• Full knowledge of the overall plan and support the internal teams and client as required in its delivery.
• Ensure teams collaborate and always champion unrivalled work for our clients.
• Have strong commercial knowledge and ensure smooth and accurate financial interactions with the client (PO’s, etc.).
• Have full oversight of all financial elements of the client relationship and work quickly to resolve problems – seeking support to resolve quickly and accurately.
• A strong working relationship with the agency’s commercial team and an appreciation of financial data sensitivity
• Ensure that EU and local teams fully understand what is required of them and guide them to follow all of the necessary processes.
• Accountable for the strategic responses of day-to-day client requests, working with clients, markets and internal teams
• Oversee and quality control the deliverables for our central team and local teams
• Own the day-to-day and where applicable, senior client relationships and look for opportunities to broaden our relationship beyond marketing
• Foster innovative thinking and ideas with particular emphasis on content, digital and technology innovation, and the use of data.
• Demonstrate an understanding of client commercials including the agreed client scope, use of resources and any KPI deliverables
• Act as a change agent by positively provoking our Client and internal teams to deliver the best possible outcomes and showcase great work and helping us to drive transformation across the business
• Drive and ambition to support new business efforts
• Assist in the development and execution of data-driven marketing campaigns across the Amazon business, bridging Amazon and WPP technologies and capabilities as required.
• Utilize WPP Open and other cutting-edge tools to standardize best in class planning, ensure leading organization and track campaign performance / identification of optimization opportunities.
• Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and achieve outstanding results.
• Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges.
• Stay abreast of industry trends and best practices, particularly in the areas of e-commerce and digital marketing.

QUALIFICATIONS

• Understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates. Have the ability to solve problems, sometimes tackling them proactively before they become an issue, creating a feedback loop to ensure no further issues in the future.
• You will know how to harvest insight from data that can be beneficial to a client’s business.
• Successful delivery of key launches in line with scope, resources and agreed budget
• Successful E2E management of Multi-Market campaigns (brief, RTB, execution and reporting)
• Productive and well-prepared client and network status meetings
• Contribute to the growth of global net sales
• Entertainment category experience
• Multi-market experience
• Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout

 BONUS POINTS

• Trusted adviser for senior marketers within client organisations, understand how and when to engage core specialisms across OpenDoor collaborate more widely with partner agencies and industry partners, whilst taking responsibility for your client’s overall experience during their time at OpenDoor.
• Have an ability to deliver information and opinions succinctly to garner support, considering, and being sympathetic, to the views of those around you, adapting your communication style accordingly.
• Familiarity with Amazons way of working (e.g. narratives over powerpoint) and their leadership principles
• Familiarity with Amazon Ads
• Understanding of Amazon's ecosystem

BENEFITS OF OPENDOOR

• Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies.
• Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon.
• Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open.
• Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making.
• Global Impact: Be part of a team that is shaping the future of marketing on a global scale.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

#LI-Promoted

Role Title: Data & AI Intern 

Location of internship: 1 Angel Court, London EC2R 7HJ

Length of Internship: 8 weeks

Start Date: 15th June - 7th August 2026

Schedule/Hours: Monday to Friday, 9:00 - 17:00

Student Type: Penultimate or Final Year students

This role is particularly suited for students studying: Data Science, Computer Science, Business Analytics, Information Systems, Mathematics, Engineering, Economics, or related subjects at undergraduate or postgraduate level

About the Role: 

This internship is designed to give early-career talent structured exposure to how Data and AI supports the bank's priorities. The work focuses on data quality, governance, operational resilience, dashboards, reporting, and safe AI enablement. It suits a student who enjoys both technical learning and understanding how data supports business decisions.

Main duties & responsibilities:

• Learn how Data and AI supports the bank's priorities and wider business outcomes.
• Build or extend a simple data dashboard.
• Review selected Airflow and data warehouse pipelines to understand how data moves through the organisation.
• Use a simple data and governance checklist to assess areas such as ownership, alerting, and naming clarity.
• Take part in a small data and AI governance exercise.
• Build low-code AI agents using templates in a safe, structured environment.
• Present back to the team what you have learned and what opportunities you have identified.

Students will gain: 

• Exposure to real Data and AI work in a banking environment.
• Better understanding of data quality, governance, and operational resilience.
• Experience with dashboards, pipelines, and data storytelling.
• Introductory experience with safe AI enablement and agent-building.
• Better understanding of ownership, controls, and practical business use cases.
• Experience communicating technical and business insights clearly.

Person specification:

• Strong analytical and problem-solving skills.
• Confidence working with data in Excel, SQL, Python, BI tools, or similar.
• Interest in data flows, dashboards, reporting, or AI tools.
• Ability to understand structured processes and translate findings into clear outputs.
• Curiosity and willingness to learn.
• Good communication skills.
• Strong attention to detail.
• Ability to work independently and collaboratively.
• Accountability and openness to feedback.

Nice to have: 

• Familiarity with dashboards, databases, or reporting tools.
• Exposure to Python, SQL, Airflow, cloud tools, or low-code/no-code tools.
• Interest in AI governance, data governance, or operational resilience.
• Ability to bridge technical and business thinking.

What You’ll Do:

The Monolith AI Engineering Team at CoreWeave is responsible for building and scaling the core platform that powers the world’s most advanced engineering simulation and AI workflows — our ambition is to become the super‑intelligent AI test lab for the engineering industry, helping customers “ship science, faster.” From evolving distributed architecture to enabling the next generation of agentic interfaces and physical AI, this team delivers the performant, reliable, and scalable foundation trusted by the world’s largest engineering companies.

The Fullstack Engineer (Frontend Focus) will own and evolve the Monolith platform’s product surface — the data‑heavy, workflow‑centric web experience where engineers design experiments, compare runs, interact with agents, and turn complex physical test data into decisions. You’ll partner closely with Design, Product, and Backend Engineering to ship UI and UX that feel fast, intuitive, and trustworthy for non‑ML expert engineers, while also contributing to our Python backend services when needed.

About the Role:

We’re targeting an IC5 Fullstack Staff Engineer with a strong frontend background, and are also open to exceptional Senior Fullstack Engineer II (IC4) candidates who can operate at staff‑like scope. The role is heavily frontend‑weighted (roughly 80–90%), focused on owning the Monolith web application: component architecture, design system evolution, performance, and UX for complex, data‑rich workflows. You’ll also work across our Python services (FastAPI/Flask) to shape and integrate APIs, bring new platform capabilities to the UI, and occasionally deliver backend features that unlock better user experiences.

You’ll be a key partner in defining how engineers experience Monolith’s “AI test lab” — from agent chat to experiment exploration and monitoring — and will help set the bar for frontend quality, reliability, and developer experience across the team.

In this role, you will:

Frontend Ownership & Experience

• Own significant areas of the Monolith frontend, from architecture and component design to implementation, refactors, and ongoing maintenance.
• Design and build modern, responsive UIs using React and TypeScript, with a focus on complex, data‑heavy views (tables, charts, experiment timelines, dashboards, agents) that remain fast and understandable for users.
• Collaborate with Design to evolve our design system and component library, ensuring consistency, accessibility, and a high‑quality visual language across the product.
• Drive frontend performance improvements (bundle size, rendering strategies, network usage) to keep the app responsive even under large datasets and long‑running workflows.
• Champion accessibility and usability, ensuring the interface works well for time‑pressed engineers in demanding environments.

Fullstack Development & Platform Integration

• Work closely with backend engineers on our Python services to design clean API contracts, shape data models for UI needs, and debug issues across the stack.
• Implement and integrate backend functionality (primarily in Python) when it materially improves UX or unlocks new workflows, including occasional work on API endpoints, background tasks, and data transformations.
• Collaborate with our agent and platform teams to expose agentic capabilities (e.g. platform agent) safely and intuitively in the frontend experience.
• Contribute to fullstack observability — instrumenting both frontend and backend for metrics, logging, and tracing, and using that data to guide product and performance improvements.

Collaboration, Quality & Developer Experience

• Work hand‑in‑hand with Product and Design to scope projects, define success criteria, and break down ambiguous problems into iterative deliverables.
• Maintain a high bar for code quality through thoughtful design, code reviews, tests (unit, integration, and E2E), and documentation.
• Help improve our frontend developer experience — build tooling, workflows, and patterns that make it easier for the team to ship reliable UI quickly (Storybook/design‑system improvements, local dev ergonomics, CI checks, etc.).
• Mentor other engineers on frontend best practices, UX thinking, and effective fullstack collaboration.

Who You Are:

Experience & Level

• Typically 7+ years of professional software engineering experience, including substantial time building and maintaining complex, user‑facing web applications as a fullstack or frontend‑leaning engineer.
• A track record of operating at Senior/Staff scope: owning significant product surface area, driving cross‑team projects, and making architectural decisions that last.

Frontend Expertise

• Advanced proficiency in React and TypeScript, with experience structuring large‑scale frontends (modules, state management, routing, data‑fetching patterns).
• Strong command of web fundamentals
• Experience building data‑heavy and visualization‑centric UIs — e.g. dashboards, charts, time‑series visualizations, experiment or metrics explorers.
• Familiarity with design systems and component libraries (Storybook or similar), and an eye for when design details materially impact user trust and productivity.

Backend & Platform Skills

• Solid experience with Python in production environments (FastAPI, Flask, or Django), including building and integrating REST or GraphQL APIs that power frontend experiences.
• Comfortable working in service‑oriented or microservice architectures, reasoning about data flows, failure modes, and performance across boundaries.
• Experience with SQL databases (e.g. PostgreSQL) and practical data modelling for product features.
• Familiarity with modern cloud and container stacks (Docker, Kubernetes, and at least one major cloud provider).

Quality & Ways of Working

• Strong habits around testing (unit, integration, and E2E) and CI/CD for frontend and backend changes.
• Effective collaborator with Product, Design, and cross‑functional stakeholders; clear written and verbal communicator who can explain trade‑offs and constraints.
• Comfortable working in a fast‑moving, high‑ambiguity environment where we balance shipping quickly with maintaining a reliable platform.

Preferred:

• Experience building UIs for technical or data‑savvy users (ML engineers, data scientists, physical test engineers, or similar), especially in B2B SaaS products.
• Familiarity with GraphQL and typed API clients in React (or strong REST plus a desire to pick up GraphQL quickly).
• Experience with SSR/SSG frameworks, particularly for performance‑sensitive dashboards.
• Prior work with time‑series and experiment tracking tooling, ML platforms, or analytics products.
• Exposure to ML/AI workflows (experiments, training runs, evaluations, agents) and interest in “tools for AI engineers” as a product domain.
• Experience with frontend observability (Sentry, Datadog, OpenTelemetry, etc.) and using telemetry to guide UX improvements.

Wondering if you’re a good fit?

We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams — even if you aren’t a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.

• Product‑minded craftsperson – you care as much about the user experience and clarity of a workflow as you do about the quality of the code behind it.
• Detail‑oriented on complex UX – you enjoy making intricate, data‑heavy interfaces feel simple and intuitive, and you’re willing to sweat the small interactions to get there.
• Pragmatic and velocity‑driven – you know when to build the perfect abstraction and when to ship a well‑engineered, incremental improvement that moves the product forward.
• Collaborative and empathetic – you build strong relationships with engineers, designers, and PMs, and you’re comfortable iterating based on feedback from customers and colleagues.
• Owner’s mindset – you feel responsible for the experience end‑to‑end, follow through on problems across the stack, and care deeply about the impact your work has on customers and the business.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper‑growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best‑in‑Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization’s growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

What You’ll Do:

The Monolith AI Platform Engineering Team at CoreWeave is responsible for building and scaling the data and workflow backbone that powers the world’s most advanced engineering simulation and AI workflows — our ambition is to become the super‑intelligent AI test lab for the engineering industry, helping customers ship science, faster. From high‑throughput data ingestion and feature pipelines to model training and real‑time inference, our platform delivers the performant, reliable, and trustworthy data foundation trusted by the world’s largest engineering companies.

The Senior DataOps Engineer II will own and drive all things data observability and operations across our client estate — building the practices, tooling, and culture that make Monolith’s data flows debuggable, auditable, and safe to evolve. You’ll sit at the intersection of platform engineering, data engineering, and reliability, implementing end‑to‑end lineage and DataOps practices while mentoring data producers and consumers on how to manage data as a first‑class product.

You’ll partner closely with Monolith’s Product, Engineering and forward‑deployed teams, as well as with CoreWeave’s infrastructure and AI platform groups, to turn fragmented, real‑world engineering data into well‑governed, observable, and operationally robust pipelines powering our SaaS platform and client‑specific deployments.

About the Role:

We’re seeking an Senior DataOps Engineer II who can act as the hands‑on owner for Monolith’s data observability and operational surface: from batch and streaming pipelines running on our platform, through to the lineage, quality, and runbooks that keep customer environments healthy.

You’ll define and roll out DataOps practices (CI/CD, infra‑as‑code, data SLOs, incident response) across the Monolith estate, implement end‑to‑end data lineage and observability, and serve as the go‑to mentor for engineering teams and client‑facing colleagues on best‑practice data management.

In this role, you will:

• Own Monolith’s Data Observability & Operations Surface
• Design and implement the end‑to‑end observability stack for data workloads (metrics, logs, traces, and data‑quality signals) across batch and streaming pipelines.
• Define and maintain operational SLOs/SLAs for critical data flows powering training, inference, and analytics, and ensure they are measurable and actionable.
• Build dashboards, alerts, and runbooks that allow engineers and on‑call responders to quickly detect, triage, and remediate data incidents.
• Standardise “golden paths” for how teams instrument pipelines, expose health signals, and respond to data‑related failures.

• Implement Data Lineage, Quality & Governance
• Deploy and maintain end‑to‑end data lineage for key domains — from client sources through transformations to features, models, and downstream analytics  so teams can debug, audit, and reason about change.
• Define and roll out data quality checks (schema, freshness, completeness, distribution, drift) and ensure failures integrate cleanly into alerting and incident workflows.
• Partner with Security, Compliance, and customer‑facing teams to encode data governance requirements (e.g., retention, residency, access controls) into our pipelines and tooling.
• Help shape metadata models and catalog conventions so that producers and consumers can reliably discover, understand, and use shared datasets.

• Enable DataOps Practices Across Teams
• Establish CI/CD patterns for data pipelines and related infrastructure, including testing strategies, promotion workflows, and change‑management guardrails.
• Drive adoption of infra‑as‑code for data infrastructure (e.g., pipeline orchestration, storage, observability components), reducing manual drift across environments.
• Define and continuously improve DataOps processes — incident response, post‑incident review, change review, on‑call rotations — with a focus on learning rather than blame.
• Evaluate and integrate best‑of‑breed DataOps and observability tooling where it accelerates our teams, balancing build vs. buy pragmatically.

• Partner Across Monolith, CoreWeave & Clients
• Work with Monolith platform, data, agent, and reliability teams to expose observability and lineage as shared services and patterns other engineers can build on.
• Collaborate with CoreWeave infrastructure and AI platform teams to leverage underlying storage, compute, networking, and observability in service of robust data flows.
• Serve as a technical escalation point for forward‑deployed and customer‑facing engineers when data issues cross service boundaries or require deeper architectural insight.
• Mentor data producers (product teams, integrations, forward‑deployed engineers) and data consumers (data scientists, analysts, client engineers) on resilient schemas, contracts, and operational practices.

Who You Are:

• Experience & Level
• Typically 5–6+ years of experience in DataOps, Data Engineering, DevOps/SRE for data platforms, or similar roles, including end‑to‑end ownership of production data pipelines and their operations.
• Proven track record of operating at Senior IC scope: leading cross‑team initiatives, introducing new practices/tooling, and improving reliability at the platform level.

• DataOps, Pipelines & Tooling
• Strong hands‑on experience designing, deploying, and operating data pipelines in production (batch and/or streaming), including failure modes, retries, and backfills.
• Practical experience with data orchestration and ETL/ELT tooling (e.g., Airflow, Dagster, dbt, Temporal, or similar) and comfort evaluating and integrating new tools where appropriate.
• Solid SQL and/or Spark skills and experience with at least one major analytical database or warehouse; familiarity with time‑series / telemetry data is a plus.

• Observability, Lineage & Data Quality
• Extensive experience implementing data observability — metrics, logging, tracing, dashboards, and alerting — for data‑centric workloads.
• Hands‑on work with data quality frameworks and/or observability platforms to monitor freshness, completeness, schema changes, and anomalies.
• Experience deploying and using data lineage or metadata/catalog solutions, and applying them to debugging, compliance, and change‑impact analysis.

• Platform, Infrastructure & Automation
• Comfortable working in containerised, cloud‑native environments (Kubernetes plus at least one major cloud provider); experience with GPU‑ or compute‑intensive workloads is a bonus.
• Strong automation mindset: infra‑as‑code, CI/CD, and configuration management for data infrastructure and observability components.
• Proficient in Python for building tooling, pipeline glue, and platform integrations; additional languages are a plus.

• Collaboration, Mentorship & Communication
• Clear communicator who can explain complex data flows and failure modes to both deeply technical and non‑specialist audiences.
• Experience mentoring engineers and data practitioners on better data management, observability, and operational hygiene — through documentation, examples, reviews, and office hours.
• Comfortable working in a fast‑moving, high‑ambiguity environment where we balance rapid iteration with the safety and reliability demanded by enterprise engineering clients.

Preferred:

• Experience in ML/AI platforms or MLOps environments where data pipelines power experimentation, training, and inference at scale.
• Background with test, simulation, or time‑series data (e.g., physical test benches, battery labs, automotive/aerospace R&D).
• Familiarity with feature stores, experiment tracking, or model registries and their interaction with upstream data pipelines.
• Prior work in multi‑tenant SaaS platforms, especially those with strong compliance, observability, and uptime requirements.
• Experience supporting or partnering closely with forward‑deployed / professional services teams in complex customer environments.

Wondering if you’re a good fit?

We believe in investing in our people, and value candidates who bring diverse experiences — even if you don’t tick every single box. Here are a few qualities we’ve found compatible with our team. If some of this sounds like you, we’d love to talk:

• Data‑obsessed operator – You care deeply about making data systems observable, predictable, and easy to reason about, not just “working most of the time.”
• Systems thinker – You enjoy mapping complex data flows across services, understanding failure modes, and designing for graceful degradation and rapid recovery.
• Pragmatic – You know when to build the ideal abstraction and when to ship the smallest change that meaningfully reduces risk or toil.
• Collaborative mentor – You get energy from helping other teams level up their data practices, and you can influence without heavy process or authority.
• Owner’s mindset – You feel responsible for the outcomes of the platform as a whole, not just the code you write, and you follow issues across boundaries until they’re truly resolved.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper‑growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best‑in‑Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking, and foster an environment that encourages collaboration and innovative solutions to complex problems. As we get set for takeoff, the organization’s growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Your role
The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production-ready, high-impact Agentic AI systems, driving business outcomes. FDEs will act as the company's most technically fluent business consultants and the customer's most trusted AI architects. 

What you'll do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.
• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision; you build the capability that validates the investment.
• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.
• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production-grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.
• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

Skills you'll bring

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high-touch Sales Engineering, Solutions Architecture, or technical consulting for SaaS/AI products.
• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS, plus hands-on experience with LLM frameworks.
• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.
• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.
• Contributor to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun!

Time commitment: Full-time.          

Location: Hybrid is preferred, working 3 days in the London office (Mondays, Wednesdays, Thursdays) and 2 days at home per week. We will consider alternative arrangements on request..

Reporting to: VP of Technology, Avishai Gurt

About Paloma

Paloma’s mission is to make children’s autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We are making this possible by setting a new standard for high-quality autism and ADHD care, building great software & AI tools, and investing in clinicians' learning & development.

Mark and Darshak founded Paloma due to their frustration that families are waiting 4-10 years for NHS children’s autism and ADHD assessments. This crisis in NHS children’s neurodevelopmental services has been highlighted by the Children’s Commissioner for England here: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/

Since launching, we have:

• Grown a fantastic team of 120 people, of whom over 80 are clinicians supporting families through their assessment journey. 
• To meet the needs of families, we are recruiting over 100 more people over the next 12 months
• Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team
• Achieved financial sustainability

How is Paloma Health different from other Neurodevelopmental providers?

• Our clinical quality: We are clinically led, Care Quality Commission (CQC)- registered, measure our outcomes, and continuously improve our pathway for families and clinicians.
• Our internal product & engineering team, who build fantastic software to:
• Give families a fantastic consumer-like experience of healthcare
• Free our clinicians from documentation to focus on supporting families
• Our strong culture: including transparency, a sense of community, and supporting staff career development
• The experience of our founders, Dr Mark Jenkins & Darshak Shah, who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years!

About the Role

If you love solving puzzles, querying data, automating processes and helping users, this role is for you! You won't just be closing tickets; you will be investigating code, querying databases, and analysing logs to diagnose complex logic errors.

We are looking for an experienced Technical Support & Operations Agent to join our Engineering Team. In partnership with Product and Operations, our Engineering Team develops and maintains the Paloma Portal, our AI-enabled patient pathway and record system, and our in-house SaaS platforms.

As our first Technical Support hire, you will:

• Act as a Level 3 Agent, resolving all technical issues with the Paloma Portal in partnership with the software engineering team
• Support our central functions (e.g. people, talent, operations) to be more efficient by owning and administering our internal SaaS platforms and integrations, covering everything from customer support, knowledge base, HR and applicant tracking systems.

If you demonstrate success in this role, you can progress to our Senior Technical Support Agent, including potentially taking on management of additional hires into the team.

Key Responsibilities

• Deep-Dive Investigation: Triage and investigate escalated technical issues related to our internal platform and patient workflows. This includes Code-Level Analysis, like reading and debugging code (C#, Java, Typescript or any alike) to identify the root cause of bugs before escalating to the core development team.
• Data Forensics: Write SQL queries to verify data integrity, fix stuck clinical pathways, or generate ad-hoc reports for the product team.
• Feedback Loop: Document bugs clearly with reproduction steps and work closely with developers to prioritise fixes.
• Automation: Use scripting languages (type-script/ Python/ bash/Google App-Script) and low-code tools to automate repetitive tasks, processes and integrating tools.
• Tools Management: Work with our central functions to configure and integrate internal software tools across marketing, customer support, and people. This includes AI awareness, specifically how to get the best out of AI tools embedded in these internal software tools and how best to leverage them.

Qualifications and experience

• A minimum of three years of technical support experience working in a company, preferably in a fast-paced environment, e.g. in scaleups
• Able to communicate clearly and efficiently with external users and internal stakeholders (written and verbal) 
• Solid understanding of web application architecture and cloud infrastructure.

Technical skills and experience should include:

• Capable of understanding and analysing code (C#, Java, Typescript, any alike)
• Write SQL queries (Postgres and BigQuery dialects)
• Solid understanding of REST APIs and web services
• Familiar with Claude-Code, including Skills and hooks.

Desired but not essential skills and experience include:

• Bachelor's degree in Computer Science, Engineering, or a related field
• Extensive scripting experience with Bash, Python or Javascript
• Experience with the Google Cloud platform and its monitoring tools
• Familiarity with the Google Workspace Admin console and Google Apps Script
• Experience with any Low-Code platform: n8n.io, Zapier, Make

Why join Paloma?

You will be part of a mission-driven organisation that’s transforming access to autism and ADHD care in England. For all employees, we offer:

• A strong and positive culture that prioritises staff well-being, transparency, and career development. This includes quarterly development conversations and clear career progression pathways.
• Protected time and budget for team connection, learning, and community-building.
• Comprehensive compensation, including:

• Competitive Salary based on experience
• Annual salary reviews, ensuring they are competitive
• 5% employer pension contribution
• Equity compensation through Share Options in Paloma Health 
• Private Medical Insurance
• Employee Assistance Programme
• Home Office Equipment Allowance
• Professional Registration Fees Allowance for clinicians

• A unique annual leave benefits package which includes:
• 37 days of annual leave. This is 28 standard days, plus eight bank holidays, plus your birthday off.
• Option to buy an additional 5 days per year (giving a maximum of 42 days)
• Where required, 2 days per year of special leave, for events that can happen in life, whether personal or family-related
• Additional benefits include:
• A premium performance company laptop
• NHS discounts, including the Blue Light Card (as we are an NHS provider).

Equality & Diversity

Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.

Accommodations

We’re glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly.

Safer Recruitment & Pre-Employment Checks

Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business, this will be at either an Enhanced, Standard, or Basic level. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding. Our recruitment processes are designed to ensure we appoint individuals who align with our values and will help maintain a safe and supportive environment for everyone we work with.

Application process

Please apply via our website. We understand that applying for a new job requires significant effort, and we appreciate your time. We look forward to reviewing your application.

Join us and be part of our journey to revolutionise access to NHS autism and ADHD care!

What’s the opportunity?

Intercom’s websites, including intercom.com and fin.ai, are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our Principal Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.

What will I be doing?

As a senior technical leader, you will:

• Own and evolve the architecture of Intercom’s web platform.
• Define the long-term technical strategy for the web team, focusing on scalability, performance, developer productivity, observability, and system reliability.
• Collaborate closely with marketing, design, analytics, and data science stakeholders to ensure the platform supports their goals with accuracy, performance, and agility.
• Lead and influence the design and implementation of MarTech systems for event tracking, attribution, funnel reporting, A/B testing infrastructure, and more.
• Partner with engineers across web, infrastructure, and data to create a high-quality, cohesive technical ecosystem.
• Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.
• Set the standard for technical excellence in reliability, maintainability, code quality, and operational readiness.
• Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders - communicating risks, trade-offs, and opportunities clearly.
• Contribute hands-on to the codebase — leading by example and helping unblock and accelerate key projects.

What skills do I need?

We’re looking for someone who brings deep technical expertise, cross-functional leadership, and strong domain knowledge in web systems. You should have:

• 12+ years of software engineering experience
• Experience in a high-scale growth-focused web environment.
• A track record of technical leadership and influencing technical direction across multiple teams or departments.
• Deep expertise in Next.js and the React ecosystem.
• Experience with headless CMS platforms such as Contentful or Sanity - including content modeling, migration, and multi-site architecture. 
• Experience with infrastructure-as-code (Terraform), cloud platforms (AWS, CloudFront, S3), and deployment platforms (Vercel). 
• Experience designing or operating experimentation infrastructure - A/B testing frameworks, event instrumentation, attribution systems and tools like Eppo. 
• Strong understanding of web analytics and data instrumentation - experience with event tracking SDKs, Google Tag Manager, or similar. 
• Comfortable working in and supporting full-stack codebases - even if this role is not UI-heavy, a solid frontend architecture awareness is valued.
• Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping. 
• Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)
• A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What’s the opportunity?

Intercom’s websites, including intercom.com and fin.ai, are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our Principal Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.

What will I be doing?

As a senior technical leader, you will:

• Own and evolve the architecture of Intercom’s web platform.
• Define the long-term technical strategy for the web team, focusing on scalability, performance, developer productivity, observability, and system reliability.
• Collaborate closely with marketing, design, analytics, and data science stakeholders to ensure the platform supports their goals with accuracy, performance, and agility.
• Lead and influence the design and implementation of MarTech systems for event tracking, attribution, funnel reporting, A/B testing infrastructure, and more.
• Partner with engineers across web, infrastructure, and data to create a high-quality, cohesive technical ecosystem.
• Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.
• Set the standard for technical excellence in reliability, maintainability, code quality, and operational readiness.
• Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders - communicating risks, trade-offs, and opportunities clearly.
• Contribute hands-on to the codebase — leading by example and helping unblock and accelerate key projects.

What skills do I need?

We’re looking for someone who brings deep technical expertise, cross-functional leadership, and strong domain knowledge in web systems. You should have:

• 12+ years of software engineering experience
• Experience in a high-scale growth-focused web environment.
• A track record of technical leadership and influencing technical direction across multiple teams or departments.
• Deep expertise in Next.js and the React ecosystem.
• Experience with headless CMS platforms such as Contentful or Sanity - including content modeling, migration, and multi-site architecture. 
• Experience with infrastructure-as-code (Terraform), cloud platforms (AWS, CloudFront, S3), and deployment platforms (Vercel). 
• Experience designing or operating experimentation infrastructure - A/B testing frameworks, event instrumentation, attribution systems and tools like Eppo. 
• Strong understanding of web analytics and data instrumentation - experience with event tracking SDKs, Google Tag Manager, or similar. 
• Comfortable working in and supporting full-stack codebases - even if this role is not UI-heavy, a solid frontend architecture awareness is valued.
• Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping. 
• Exceptional communication skills and a history of collaborating with cross-functional teams (product, marketing, analytics, design, etc.)
• A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Job details
● 💼 Revenue Team
● 📍United Kingdom
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Comprehensive health insurance: Private AXA coverage for you and your family.
• Flexible time off: Autonomy to manage your work-life balance.
• Competitive compensation: Proactively maintained to value your work.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops and frameworks to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Referral bonuses: Earn rewards for bringing in new talent.
• Additional maternity leave compensation: For the first 12 weeks of Statutory Maternity Pay (SMP), we top-up your SMP so that your salary reaches 100%.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

The Team

Man Group has been at the forefront of applying technology and data science to investment management for over three decades. Today, that legacy is driving a firm-wide AI transformation with over 1,500 employees using our AI platform daily, adoption has reached a critical inflection point and momentum continues to build. We're now hiring an AI specialist to partner with teams across the business, turning that momentum into tangible, measurable outcomes.

This is not a research role. It’s not a pure engineering role. It’s the person who sits at the intersection of business problems and AI capabilities, and makes things happen. You’ll become an expert in how Man Group operates our products, our processes, our systems, our people and use that knowledge to identify where AI creates the most value, then build it, ship it, and help others do the same.

You’ll work across the entire firm: sitting with a Sales team to understand why an RFP takes 5 days, then building a prototype that gets it to 48 hours. Running a workshop with Legal to map their document review process, then designing an AI workflow that halves the time. Helping a Portfolio Manager understand what Claude Code can do for their research process, then pairing with them to build it.

You’ll shape the role, the approach and help drive strategy.

We’re looking for someone who: 

• Gets energy from solving other people’s problems, not just their own 

• Is curious about how a business actually works the messy reality, not the org chart 

• Can context-switch between a deeply technical conversation and a commercial one in the same meeting 

• Has the confidence to challenge senior stakeholders constructively and the humility to learn from them 

• Sees AI as a tool for making people more capable 

Role Responsibilities

Accelerate education and engagement

• Become the person people come to when they want to understand what’s possible with AI at Man
• Run workshops, pair-building sessions, and demos that turn sceptics into users and users into builders
• Help leaders in each business unit define their highest-value AI projects and build the skills to deliver them
• Create reusable patterns, templates, and playbooks that scale your impact beyond 1:1 engagements

Solve real business problems with AI

• Embed with business units to understand their processes, pain points, and opportunities at a detailed level
• Rapidly prototype AI-powered solutions using Python, LLM APIs (Anthropic Claude, OpenAI), and the MAIA platform (our internal platform)
• Build end-to-end: from scoping the problem with stakeholders through to a working tool they can use
• Focus on time-to-value: ship early, iterate fast, measure outcomes

Drive process transformation

• Map end-to-end business processes (client lifecycle, reporting chains, operational workflows) and identify where AI creates the highest leverage
• Design AI-first workflows that don’t just automate the existing process but reimagine it
• Work with the strategy team to deliver cross-cutting improvements that benefit multiple business units
• Build the business case: define metrics, measure before and after, present outcomes to leadership

Build the AI product knowledge

• Become an expert in MAIA’s capabilities: what it can do today, what’s on the roadmap, where the gaps are
• Stay current on AI tooling, techniques, and best practices and translate them into practical applications for Man
• Bridge between the AI engineering team (who build the platform) and the business (who use it) translating requirements in both directions
• Contribute to the platform: build skills, integrations, and workflows that become part of MAIA’s shared capability

Key Competencies

Essential

• 5–8 years’ experience in roles that combined technical delivery with business problem-solving. Could be: AI/ML engineering with client-facing work, management consulting with a technical edge, product management for AI/data products, or solutions engineering at a technology company.
• Python skills. You don’t need to be a systems engineer, but you must be able to build prototypes, work with APIs, process data and help design features.
• Hands-on experience with LLMs. You’ve built things with Claude, GPT, or equivalent. You understand prompting, RAG, tool use, agents, and the practical limitations. You know when AI is the right tool and when it isn’t.
• Exceptional stakeholder skills. You can sit with a senior portfolio manager, a head of operations, or a sales lead and earn their trust. You listen before you solve. You communicate clearly to technical and non-technical audiences.
• Bias for action. You’d rather ship a working prototype in a week than a perfect specification in a month. You’re comfortable operating with ambiguity and making progress without waiting for permission.
• Systems thinking. You can look at a business process and see the system: inputs, transformations, outputs, feedback loops, bottlenecks. You think in workflows, not features.

Advantageous

• Financial services experience particularly asset management, investment operations, or capital markets
• Experience with enterprise AI deployments at scale (not just experiments)
• Familiarity with MCP (Model Context Protocol), agent frameworks, or AI workflow orchestration
• Experience training or educating others on AI tools and techniques
• Understanding of data engineering: pipelines, integrations, data quality, metadata management

AI Enablement Manager-EMWW 178

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About EssenceMediacom: A Leading WPP Media Brand

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

We are harnessing the power of artificial intelligence to redefine the future of marketing. Our intelligent marketing platform, Open Media Studio, and its core AI platform, the Open Media Assistant (OMA), are at the heart of this transformation. We are seeking a passionate and strategic AI Enablement Manager to act as the crucial link between this powerful technology and our client teams, driving a new era of efficiency, innovation, and client success.

This isn't just a technology role; it's a change leadership role. You will be the champion for AI adoption, empowering our teams to leverage OMA to its fullest potential, streamline their workflows, and deliver smarter, more impactful work for the world's biggest brands.

Role Summary and Impact

The AI Enablement Manager will be a key member of the Operations team, responsible for driving the adoption and effective use of WPP Open’s AI-powered tools across the network, with a particular focus on optimizing operational processes for PlayStation.

This role combines AI solution enablement, operational consulting, and change management to ensure that AI capabilities are embedded into day-to-day workflows, delivering measurable efficiency gains and improved service levels.

The AI Enablement Manager will act as a bridge between technology, operations, and client stakeholders, identifying opportunities to replace or augment manual processes with AI agents, streamline workflows, and cut SLAs without compromising quality.

Solution Development & Innovation

• Partner with clients and cross-discipline leads to identify inefficiencies, growth opportunities, and high-impact AI use cases.
• Lead the AI Agent development pipeline on the OMA platform, from needs assessment to deployment, ensuring measurable business impact.
• Scout and evaluate emerging AI technologies, scaling proven solutions across the WPP network.

AI Adoption & Change Management

• Drive implementation of OMA tools and custom AI Agents into client workflows, providing training, onboarding, and AI literacy programs.
• Maintain clear communication on AI initiatives, successes, and learnings, while creating feedback loops to refine tools based on real-world needs.

Governance, Ethics & Best Practice

• Ensure AI initiatives comply with legal, ethical, and client-specific requirements, proactively managing risks around privacy, security, and brand safety.
• Maintain a central repository of AI best practices, use cases, and success stories.

Community Building & Advocacy

• Build and lead an internal AI community to foster collaboration, experimentation, and continuous improvement.
• Act as the central point of contact and visible champion for AI adoption across teams.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role specific skills

Essential:

• Proven experience working within a media agency, marketing, or advertising technology environment.
• A deep understanding of media planning and activation workflows and the common challenges faced by client-facing teams.
• Strong strategic mindset with the ability to identify business challenges and map them to technological solutions.
• Excellent stakeholder management and communication skills, with the ability to influence and build relationships with individuals at all levels.
• A passionate advocate for change with experience in change management, training, or technology adoption.
• A solid understanding of Artificial Intelligence, Large Language Models (LLMs), and their practical applications in a business context.

Desirable:

• Hands-on experience using generative AI platforms; direct experience with the Open Media Assistant (OMA) is a significant plus.
• Experience in designing or developing process improvements or technology-led solutions.
• Proven ability to create and deliver engaging training and educational materials.
• Experience in building and nurturing communities of practice.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team collaboration, and organizational control into a single coherent system. This platform serves as the execution and governance layer for AI-driven development and is deeply integrated with JetBrains tools and designed to work across teams, products, and environments.

As part of this vision, we’re building AI governance capabilities into JetBrains Console that help organizations manage, observe, and understand AI usage across their teams. Our AI analytics give company admins and decision-makers visibility into adoption, usage, cost, and the impact of AI agent development.

We’re looking for a Senior Product Manager to lead the vision and execution for customer-facing AI analytics as part of our AI governance product. This is one of the most valuable areas of the platform – it helps organizations understand how AI is being adopted across JetBrains products and third-party AI tools, how it affects developer workflows, where friction exists, and how to make better decisions about rollout, budgets, limits, and tooling. 

In this role, you will:

• Own the product roadmap for AI analytics within JetBrains Console.
• Drive product discovery using customer research, product telemetry, usage data, and feedback from Sales, Customer Success, and other customer-facing teams.
• Define and develop analytics experiences across adoption, usage, cost, activity, and impact.
• Identify, define, and improve the product metrics behind our analytics, ensuring they are meaningful, trustworthy, and actionable for customers.
• Generate, prioritize, and validate hypotheses through research, data analysis, and experimentation.
• Work closely with engineering, design, and data warehouse teams to define problems, shape solutions, and iterate quickly.
• Collaborate with adjacent product teams across AI, IDEs, licensing, and administration to build coherent customer experiences.
• Help shape the next generation of analytics capabilities, including deeper dashboards, segmentation, and API-enabled access to analytics data.

We’ll be happy to have you on our team if you:

• Have 5+ years of product management experience, ideally in B2B or enterprise software.
• Have experience building analytics, observability, reporting, or admin-facing products.
• Have a technical background or hands-on experience with software development.
• Are familiar with modern software development practices and developer workflows.
• Have a strong understanding of product metrics, telemetry, and data-informed decision-making.
• Are comfortable working with technical products and engineering-heavy teams.
• Are proficient in English, with strong written and spoken communication skills.

We'd be especially thrilled if you have:

• Experience in AI products for developers, governance, compliance, or usage-based platforms.
• Experience building products for software teams, engineering organizations, or technical decision-makers.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID - if you want LinkedIn to post your role as hybrid in all the locations where the role is open ---> leave this tag in JD
#LI-AA1 

You can make the tag invisible on the job post by making the color of the tag white, for this go to ---> Format - Text color and choose white colour for your tag(s)

At JetBrains, code is our passion. Ever since we started back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

The Python Ecosystem team builds PyCharm – one of the most popular Python IDEs in the world – along with the Python plugin for IntelliJ IDEA. As AI changes how developers write, debug, and ship code, we’re making our Python tools AI-native. We’re looking for an AI Lead to drive this effort by shaping the architecture, building key components hands-on, and guiding the team in making strong decisions around AI-powered product development.

In this role, you will:

• Lead the technical design of AI features in PyCharm and our Python tooling, including MCP integrations, agent workflows, tool design, and context management.
• Prototype and ship features yourself – this is a hands-on technical leadership role.
• Help the team adopt AI technologies effectively by providing technical guidance, reviewing approaches, and sharing practical patterns.
• Evaluate emerging AI tools, frameworks, and providers, and make pragmatic decisions about what to build and what to integrate.
• Work closely with product managers, ML engineers, QA specialists, and senior developers to turn product ideas into solid technical plans.
• Navigate a large Kotlin/Java codebase and expose IntelliJ Platform capabilities – such as code analysis, inspections, refactorings, and type inference – to AI-powered workflows.
• Contribute to cross-team AI efforts and help define shared engineering patterns where appropriate.

We’d love to talk to you if you have:

• Strong software engineering experience, particularly in Python and/or Kotlin/JVM.
• Deep, hands-on familiarity with modern AI tooling for developers, including coding assistants, agents, MCP, and LLM-based workflows.
• Experience working in large, mature codebases and delivering meaningful technical change without compromising quality.
• Familiarity with LLM evaluation and benchmarking.
• A track record of making good technical decisions in fast-moving, ambiguous areas like proposing architectures, building prototypes, and iterating based on feedback.
• Strong communication skills and the ability to influence technical direction without formal authority.
• A strong product sense and care about solving real user problems, not just building interesting technology.

Nice to have:

• Experience with IDE or developer tooling internals, such as language servers, code analysis, or related systems.
• Experience with the Python AI/ML ecosystem.

Why join JetBrains? 

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible. (keep if relevant for the role)
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI 

Intercom is hiring a Senior Product Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

• You prefer strategy, research or system design over execution—this is a craft-heavy role.
• You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity.
• You don’t obsess over details—we’re looking for someone who sweats the pixels.
• You primarily work on marketing sites—this role is about designing deep, functional software experiences.

Day-to-Day Responsibilities

What you’ll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like

You’ll know you’re successful if:

1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you. 

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom is hiring a Senior Product Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

Who This Role Is Not For

This role is not for you if:

• You prefer strategy, research or system design over execution—this is a craft-heavy role.
• You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity.
• You don’t obsess over details—we’re looking for someone who sweats the pixels.
• You primarily work on marketing sites—this role is about designing deep, functional software experiences.

Day-to-Day Responsibilities

What you’ll be doing:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like

You’ll know you’re successful if:

1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit for you. 

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom is hiring an exceptional Staff/Principal level Product  Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.

Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.

This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

You’ll know you’re successful if: 
1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire 
process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit
for you.

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you. 

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed

Intercom is hiring an exceptional Staff/Principal level Product  Designer to push the boundaries of product craft.

We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today

AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.

This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.

At Intercom, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.

Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

Why this role exists

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.

This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.

Must Have Experience

We’re looking for a world-class IC designer who:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.

You’ll know you’re successful if: 
1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.

Interview Process

We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire 
process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit
for you.

Ready to build something great?

If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you. 

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed

About the role

At JetBrains, we’re building an AI-native platform for software development that connects developer workflows, team-level collaboration, and organizational control into a single coherent system. This platform will serve as the execution and governance layer for AI-driven development. It will be deeply integrated with developer tools but designed to work across teams, products, and environments. This is a long-term strategic investment for JetBrains and a key pillar of our vision for the future of software development.

We are now looking for a Senior Product Leader to own and drive the development of our enterprise agent platform, including seat-based governance, ROI/TCO dials on AI spend, hybrid cloud support, and public APIs. This role requires someone who has operated at large tech scale (e.g. M2/L7+) or as a VP of Product in a high-growth B2B startup, and who can combine long-term platform vision with disciplined, incremental delivery.

You will partner across engineering, design, go-to-market, legal, and customer success to define, prioritize, and deliver capabilities that make our platform the operational backbone for hybrid and cloud-native adoption at scale.

In this role, you will:

• Define and execute the roadmap for the platform’s control and execution planes.
  
  
• Lead the development of key platform primitives and console UX.
  
  
• Shape hybrid cloud and enterprise readiness capabilities.
  
  
• Define and deliver public APIs for enterprise extensibility.
  
  
• Align cross-functional teams around priorities and measurable outcomes.
  
  
• Engage directly with strategic customers and design partners at the VP+ level.
  
  
• Define KPIs and drive disciplined execution.

We will be happy to have you on our team if you are:

• A senior product leader with C-suite accountability.
  
  
• Experienced in building platform, governance, or developer tooling products.
  
  
• Strong in both strategy and execution, with no tendency toward “big bang” thinking.
  
  
• Comfortable working with enterprise customers and hybrid environments.
  
  
• An excellent communicator and cross-functional leader.
  
  
• Data-driven and outcome-oriented.

We would be especially thrilled if you have:

• Experience with RBAC/ABAC or multi-tenant systems.
  
  
• A background in hybrid/cloud SaaS.
  
  
• Experience running design partner programs.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID 
#LI-AA1

What's the opportunity? 

We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.

As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

What will I be doing? 

• Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
• Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
• Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
• Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
• Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What skills do I need? 

• Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
• Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.

Why you'll love it here 

• You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
• You’ll have real autonomy, real impact, and real responsibility.
• You’ll help build the next generation of customer service through the power of AI.
• You’ll help shape the future of AI PM craft at Intercom.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Intercom’s AI platform and AI agent.

As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom’s AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

What will I be doing? 

• Lead a major part of our AI product surface. You’ll own an important area of Intercom’s AI platform or AI agent and be accountable for its vision, strategy, and impact.
• Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.
• Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you’ll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.
• Ship ambitious, high-quality AI product. You’ll take AI concepts from early exploration through to production launches. You’ll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.
• Collaborate across the company. You’ll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.
• Lead through clarity, ownership, and momentum. You’ll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes.

What skills do I need? 

• Strong AI and technical fluency. You’ve built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade-offs with technical partners. You’re comfortable working autonomously in complex technical spaces.
• Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences.
• Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team.
• Ability to build world-class product. You collaborate deeply with engineering and design to ship high-quality software. You know how to test, measure, and iterate on AI systems and user-facing AI features. You care deeply about safety, reliability, and delivering customer value.
• Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you.

Why you'll love it here 

• You’ll work with an experienced AI team that has been shipping AI long before it was mainstream.
• You’ll have real autonomy, real impact, and real responsibility.
• You’ll help build the next generation of customer service through the power of AI.
• You’ll help shape the future of AI PM craft at Intercom.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

About Us 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award-winning, full-service agency networks UM, Initiative and Mediahub and through its innovative marketing specialist companies Kinesso, Magna, Orion, Rapport and Mediabrands Content Studio. Mediabrands clients include many of the world’s most recognisable and iconic brands from a broad portfolio of industry sectors. The company employs more than 13,000 marketing experts in more than 130 countries, representing the full diversity of humanity. For more information, please visit our website: www.ipgmediabrands.com.

Role Description  

We are looking for a Talent Operations Assistant or Apprentice with superb administrative skills and a passion for HR to join our Talent Operations team. The wider Talent Operations team has two sub-teams; Payroll and Operations, which is made up of a Junior Talent Operations Advisor, Talent Operations Assistants, Talent Operations Administrator, Reward Manager, reporting into the Talent Operations Director.     

The Talent Operations team are responsible for all Talent operations and are critical to the evolution of our Talent model, as we look to streamline and automate the way we work. The focus of the team is to create a great people experience for employees as well as support the generalist team.  

About You  

You will understand the importance of confidentiality and discretion, have a service-minded approach and be happy working in a matrix structure as you will be providing administrative support for several different agencies.   

We work in an industry where things are continually changing and evolving so you will need to be flexible and adaptable. Working in a team where Business Partners, Talent Development, Payroll and Reward, Talent Acquisition and DEI all sit and work closely together, this is a fantastic opportunity for someone interested in refining their administration skills in the Talent space.   

Key Responsibilities 

Starter & Leaver Administration 

• Facilitate creation of offers letters of employment and contract paperwork for Talent Business Partners 

• Check employees’ right to work before first day and save relevant documentation 

• Administer employee references via HireRight, check and report irregularities, download and save report to relevant file 

• Draft and send probation confirmation emails/letters 

• Draft relevant letters confirming leaver details 

• Liaise with IT and Facilities to ensure starters and leavers equipment is issued and returned 
• Manage personnel files, taking note of retention periods 

Onboarding 

• Collate new starter onboarding forms verifying accurate completion 

• Maintain the Talent Starters and Leavers spreadsheet, ensuring it is always up to date (starters, leavers, fixed term contractors, maternity/paternity, etc). Send weekly Starters and Leavers to relevant groups 
• Coordinate new starter inductions with Finance and Legal 

HR Systems Administration & Reporting 

• Main contact for employee Workday queries  

• Carry out all HR Partner actions in Workday such as position management, pay and reporting line changes   

• Reporting from Workday to collate and provide employee data for census and diversity surveys  

• Support administration of performance management system, runs reports when needed  
• Assist with the preparation of data for IPG and external HR Audits  

Immigration Administration 

• Keep accurate records on employees’ right to work for immigration purposes, including keeping the HR Immigration spreadsheet up to date 
• Assist Talent Advisors with checking and monitoring visas during the annual immigration audit 

Payroll & Benefits 

• Monthly payroll processing; submitting payroll changes in Workday and via ADP spreadsheet, raising tickets with IPG Shared Services Payroll team, ensuring approvals are received by the payroll trial deadlines and working closely with IPG Shared Services and Talent Partners to ensure issues and corrections are resolved 

• Good knowledge of our company benefits to advise employees. Working with Benefits Helpdesk and Reward Manager to resolve queries 
• Running payroll variance reports and updating to capture reasons for the variances, escalating any errors to Reward Manager   

General Administration 

• Manage the AskTalent mailbox, responding to general HR queries within the designated timeframe, including reference requests (employment references, letting agent and bank references), letters for visa applications and business invitation letters for foreign travel 

• Update Employee Handbooks, including part time employee bank holiday entitlements and Christmas shutdown adjustments 
• Administer pay review and bonus letters   

Desired Skills & Experience 

• Well-organised and looking to start your career within HR.  

• Excellent attention to detail and methodical approach to problem solving.  

• Understand how the work you produce adds value to the HR Department and the whole Company. 
• You may have completed or are in the process of studying towards your CIPD level 3 or equivalent. Experience working in HR is also applicable.  

Experience: 

• Office/admin experience, ideally within HR 

• Good working knowledge of Microsoft Office, especially Excel 

• Some knowledge of Office 365 applications 

• Delivering against SLAs or KPIs 
• Working with databases and systems 

Competencies: 

• Passionate about a career in HR and can articulate the role of HR and how it adds value to the business 

• Strong aptitude for IT systems 

• Confident interacting with people at all levels of seniority 

• Exceptional attention to detail, rigour and process 

• Good numeracy skills 

• High regard for confidentiality 

• Flexible, can adapt to manage new priorities as they arise and willing to roll sleeves up and get stuck in 

• Pro-active, a self-starter who works well on their own initiative 

• Solutions orientated with natural problem-solving skills 

• Highly organised, efficient, and able to multi-task and remain calm under pressure 

• Honest and open 
• Good relationship-building skills 

What's The Opportunity? 

The helpdesk is having its biggest moment in a decade. AI is transforming what a helpdesk can do -  and Intercom is the only company building a helpdesk and an AI agent as a single, integrated platform. This role is about owning that story: showing existing customers that we're investing deeply in the product they rely on, and establishing Intercom's vision for what an AI-first helpdesk looks like to the broader market.

This is a senior IC role for someone who wants to operate at the centre of product, AI, sales, and strategy. You'll own the positioning and messaging for Intercom's Helpdesk product — connected with the product team, close to customers, and responsible for one of the most important narratives in the company: why Helpdesk and Fin together is fundamentally better than either alone.

You'll shape how we talk to the 25,000+ businesses already using Intercom, build the narrative for an AI-first helpdesk era, and establish Intercom as the obvious choice for teams who want their AI agent and their human support layer working as one. You'll work directly with product, engineering, sales leadership, and the marketing team. You'll be hands-on with the product and the tech. This isn't a lane job - it's a builder role for someone who wants to work fast, think from first principles, and help define what great PMM looks like.

What Will I Be Doing? 

• Shape the ICP and audience for Helpdesk - helping guide marketing and GTM teams on where to focus and direct campaigns and sales plays
• Lead positioning and messaging for the Helpdesk product area from first principles -  owning the 1+1=3 story of Helpdesk + Fin and why the integrated platform delivers outcomes a standalone tool never could
• Define and build the narrative for Intercom's AI-first Helpdesk vision - what it means, why it matters, and why Intercom is uniquely positioned to deliver it - and bring it to market in a way that reshapes how buyers think about the category
• Partner with Product on how we communicate product investment and progress to existing customers - turning roadmap momentum into customer confidence that retains and expands accounts
• Build crisp, high-impact narratives and enablement that sales actually uses and establishes confidence. Work closely with Customer Success and Account Management to ensure messaging lands with the customers who need to hear it most
• Create high-quality core PMM assets yourself: web pages, first call decks, narratives and scripts launch materials. And maintain the core ‘brain’ of PMM context that feeds our AI-first approach
• Lead launches and go-to-market moments, working cross-functionally to deliver crisp messaging that fits for sales, campaigns and content needs
• Drive cross-functional alignment on what we're saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email

What We're Looking For

This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction.

You've done this before

• 5+ years in product marketing, ideally in B2B with a track record of shaping how complex products are understood in market
• You've owned a core product area end-to-end - from ICP and positioning through to launches and field enablement
• You've worked in fast-moving environments where the product ships faster than the messaging can keep up - and found a way to move at that pace without losing quality
• Experience with customer retention or expansion motions is a strong plus

You think and write with precision

• Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment
• Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing
• You push back on vague claims and force specificity - in your own work and in others'

You're product-obsessed and technically engaged

• You read the docs, use the product, and dig into the tech before you craft a single message
• You're genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly
• You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper

You operate at the intersection of strategy and execution

• You don't hand off strategy and wait - you take it all the way to the asset, the launch, the field
• Strong judgment and the ability to work independently on large, high-stakes initiatives
• A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets
• You work well across functions, build trust quickly, and make the people around you more effective

Attributes We're Looking For

• Ambitious and competitive - you set a high bar, think big, and want to win. You'll go the extra mile and you're motivated by building something that leads the market.
• Confident and decisive - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.
• Curious and intellectually engaged - you're always learning, experimenting, and asking why. You keep up with AI's pace and use it to improve how you work.
• Tasteful and creative - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.
• Impatient and change-oriented - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's The Opportunity? 

The helpdesk is having its biggest moment in a decade. AI is transforming what a helpdesk can do -  and Intercom is the only company building a helpdesk and an AI agent as a single, integrated platform. This role is about owning that story: showing existing customers that we're investing deeply in the product they rely on, and establishing Intercom's vision for what an AI-first helpdesk looks like to the broader market.

This is a senior IC role for someone who wants to operate at the centre of product, AI, sales, and strategy. You'll own the positioning and messaging for Intercom's Helpdesk product — connected with the product team, close to customers, and responsible for one of the most important narratives in the company: why Helpdesk and Fin together is fundamentally better than either alone.

You'll shape how we talk to the 25,000+ businesses already using Intercom, build the narrative for an AI-first helpdesk era, and establish Intercom as the obvious choice for teams who want their AI agent and their human support layer working as one. You'll work directly with product, engineering, sales leadership, and the marketing team. You'll be hands-on with the product and the tech. This isn't a lane job - it's a builder role for someone who wants to work fast, think from first principles, and help define what great PMM looks like.

What Will I Be Doing? 

• Shape the ICP and audience for Helpdesk - helping guide marketing and GTM teams on where to focus and direct campaigns and sales plays
• Lead positioning and messaging for the Helpdesk product area from first principles -  owning the 1+1=3 story of Helpdesk + Fin and why the integrated platform delivers outcomes a standalone tool never could
• Define and build the narrative for Intercom's AI-first Helpdesk vision - what it means, why it matters, and why Intercom is uniquely positioned to deliver it - and bring it to market in a way that reshapes how buyers think about the category
• Partner with Product on how we communicate product investment and progress to existing customers - turning roadmap momentum into customer confidence that retains and expands accounts
• Build crisp, high-impact narratives and enablement that sales actually uses and establishes confidence. Work closely with Customer Success and Account Management to ensure messaging lands with the customers who need to hear it most
• Create high-quality core PMM assets yourself: web pages, first call decks, narratives and scripts launch materials. And maintain the core ‘brain’ of PMM context that feeds our AI-first approach
• Lead launches and go-to-market moments, working cross-functionally to deliver crisp messaging that fits for sales, campaigns and content needs
• Drive cross-functional alignment on what we're saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email

What We're Looking For

This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction.

You've done this before

• 5+ years in product marketing, ideally in B2B with a track record of shaping how complex products are understood in market
• You've owned a core product area end-to-end - from ICP and positioning through to launches and field enablement
• You've worked in fast-moving environments where the product ships faster than the messaging can keep up - and found a way to move at that pace without losing quality
• Experience with customer retention or expansion motions is a strong plus

You think and write with precision

• Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment
• Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing
• You push back on vague claims and force specificity - in your own work and in others'

You're product-obsessed and technically engaged

• You read the docs, use the product, and dig into the tech before you craft a single message
• You're genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly
• You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper

You operate at the intersection of strategy and execution

• You don't hand off strategy and wait - you take it all the way to the asset, the launch, the field
• Strong judgment and the ability to work independently on large, high-stakes initiatives
• A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets
• You work well across functions, build trust quickly, and make the people around you more effective

Attributes We're Looking For

• Ambitious and competitive - you set a high bar, think big, and want to win. You'll go the extra mile and you're motivated by building something that leads the market.
• Confident and decisive - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.
• Curious and intellectually engaged - you're always learning, experimenting, and asking why. You keep up with AI's pace and use it to improve how you work.
• Tasteful and creative - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.
• Impatient and change-oriented - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity? 

We’re hiring a Senior Social Media Strategist to take our organic social presence to the next level. You’ll define and execute our social strategy across channels, support internal stakeholders in turning their work into social impact, and lead a company-wide approach to employee and executive activation. You’ll also collaborate with our US based Social Media Manager to ensure we show up with relevance and energy in the communities our customers care about.

This role is equal parts strategic, creative, and operational. You’ll need to think in systems and experiments, write sharp copy, collaborate cross-functionally, and stay obsessively close to what’s working (and what’s not) in social. If you’re excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence then this is your role.

What will I be doing? 

This role is high-impact, high-visibility, and highly collaborative. You’ll:

• Own and evolve the strategy for Intercom and Fin’s organic social presence across LinkedIn, X, YouTube and more.
• Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention.
• Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content.
• Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays.
• Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements.
• Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works.
• Use AI to move faster and smarter, from ideation to copywriting to distribution planning.
• Oversee our YouTube strategy and agency relationship, making sure we’re maximizing the reach and value of our video investments.
• Keep our channels sharp and current, ensuring everything live reflects our latest story and message.
• Make strong, proactive choices. You won’t wait for a brief or a prompt; you’ll be shaping our agenda and our presence.

What skills do I need? 

• You’re a social-native thinker: fluent in platform nuances, audience behavior, and creative trends.
• You’re fluent in tech culture – you keep tabs on what VCs are posting, what AI founders are building, and where the conversation is heading.
• You’re a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy.
• You’re AI-forward: excited by what AI unlocks and confident using it to streamline and enhance your work.
• You’re deeply collaborative but autonomous – you can manage cross-functional partnerships without handholding.
• You’re experimental and analytical: you don’t just follow best practices, you question them and test what works.
• You’re proactive and outcome-oriented: you don’t wait for permission and you know how to tie your work to business goals.
• You’re detail-obsessed when it matters, especially when it comes to how we show up publicly as a brand.

Bonus skills & attributes 

• You’ve worked in B2B social at a fast-paced SaaS or tech company.
• You’ve supported exec comms or employee enablement in social before.
• You’ve worked closely with demand gen, brand, comms, or content teams.
• You have strong instincts for shareable creative – what stops the scroll and gets talked about.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed

#LI-Hybrid

What's the opportunity? 

We’re hiring a Senior Social Media Strategist to take our organic social presence to the next level. You’ll define and execute our social strategy across channels, support internal stakeholders in turning their work into social impact, and lead a company-wide approach to employee and executive activation. You’ll also collaborate with our US based Social Media Manager to ensure we show up with relevance and energy in the communities our customers care about.

This role is equal parts strategic, creative, and operational. You’ll need to think in systems and experiments, write sharp copy, collaborate cross-functionally, and stay obsessively close to what’s working (and what’s not) in social. If you’re excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence then this is your role.

What will I be doing? 

This role is high-impact, high-visibility, and highly collaborative. You’ll:

• Own and evolve the strategy for Intercom and Fin’s organic social presence across LinkedIn, X, YouTube and more.
• Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention.
• Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content.
• Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays.
• Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements.
• Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works.
• Use AI to move faster and smarter, from ideation to copywriting to distribution planning.
• Oversee our YouTube strategy and agency relationship, making sure we’re maximizing the reach and value of our video investments.
• Keep our channels sharp and current, ensuring everything live reflects our latest story and message.
• Make strong, proactive choices. You won’t wait for a brief or a prompt; you’ll be shaping our agenda and our presence.

What skills do I need? 

• You’re a social-native thinker: fluent in platform nuances, audience behavior, and creative trends.
• You’re fluent in tech culture – you keep tabs on what VCs are posting, what AI founders are building, and where the conversation is heading.
• You’re a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy.
• You’re AI-forward: excited by what AI unlocks and confident using it to streamline and enhance your work.
• You’re deeply collaborative but autonomous – you can manage cross-functional partnerships without handholding.
• You’re experimental and analytical: you don’t just follow best practices, you question them and test what works.
• You’re proactive and outcome-oriented: you don’t wait for permission and you know how to tie your work to business goals.
• You’re detail-obsessed when it matters, especially when it comes to how we show up publicly as a brand.

Bonus skills & attributes 

• You’ve worked in B2B social at a fast-paced SaaS or tech company.
• You’ve supported exec comms or employee enablement in social before.
• You’ve worked closely with demand gen, brand, comms, or content teams.
• You have strong instincts for shareable creative – what stops the scroll and gets talked about.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed

#LI-Hybrid

The Role

PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software.

We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations, empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace, Materials, Energy, Semiconductors, and Automotive.

The Role

PhysicsX is building a platform that enables Data Scientists and Simulation Engineers to build, train, and deploy Deep Physics Models. Our platform serves multiple tenants across highly regulated industries, making robust identity, access control, and operational visibility foundational to everything we do.

We're looking for a Senior Software Engineer to join our Core Services team, the team building the foundational primitives that gives our customers superpowers they've never had before. For decades, engineers have been trapped using siloed, rigid tools from the 90s. We're changing that by enabling secure, permissioned collaboration at the frontier of AI.

You'll design and build the enterprise grade systems that make this possible. From fine-grained permissions to instrumentation, you'll create the primitives that every product across PhysicsX adopts, ensuring every user, service, and agentic workflow is securely identified, correctly scoped, and fully observable. You'll own the infrastructure that keeps our platform trustworthy, transparent, and ready for the future of manufacturing and engineering.

What You Will Do

• Design and implement authentication and authorisation systems, including identity provider integrations, token management, session handling, and SSO flows.
• Architect and build fine-grained role-based and attribute-based access control (RBAC/ABAC) models that scale across multi-tenant environments.
• Own the platform's permissions layer end-to-end: from policy definition and enforcement through auditing and compliance reporting.
• Build and maintain telemetry infrastructure distributed tracing, structured logging, metrics collection, and alerting, to provide deep observability across services and environments.
• Define and enforce security standards across APIs and services, including schema governance, data segregation, and least-privilege access patterns.
• Design and implement identity and access patterns for AI agents, including MCP authentication, agent impersonation flows, and system account models that allow agents to act securely on behalf of users in a regulated, multi-tenant environment.
• Contribute to the design of multi-service architectures, ensuring authentication and authorisation concerns are cleanly integrated and consistently enforced across both human and agentic workflows.
• Drive best practices in CI/CD, automated testing, observability, and infrastructure-as-code. Build and maintain deployment pipelines, including zero-downtime and multi-service deployments.
• Author and review Technical Decision Records. Participate in technology reviews to evaluate and adopt new tools and approaches.
• Mentor junior and mid-level engineers, facilitate technical discussions, and build consensus around architectural decisions.

What you bring to the table

• A passion for the craft, you're driven by engineering excellence and committed to fostering that culture across the team.
• Strong software engineering foundations, solid grasp of algorithms, data structures, and system design. You write clean, maintainable, testable code and have strong command of Golang and Python.
• Authentication and identity expertise, hands-on experience building or integrating identity and access management systems (e.g., Keycloak, Auth0, Okta). Deep understanding of OAuth 2.0, OIDC, SAML, and token-based authentication flows. Ability to effectively leverage cloud provider IAM systems (e.g., AWS IAM, GCP IAM, Azure AD).
• Authorisation and permissions design, proven experience implementing RBAC, ABAC, or policy-as-code frameworks (e.g., OPA/Rego, Cedar) in production multi-tenant systems.
• Telemetry and observability, experience designing and operating metrics, tracing, and logging pipelines (e.g., OpenTelemetry, Prometheus, Grafana, Jaeger). You understand what it takes to make distributed systems genuinely observable.
• Kubernetes and GitOps, strong working knowledge of Kubernetes and ArgoCD, including deploying, managing, and troubleshooting services in production clusters.
• API and service design maturity, experience designing multi-service systems with attention to schema governance, forward compatibility, and secure data access patterns. Proven ability to develop schema drift mitigation strategies with minimal impact to dependent clients (e.g., forward-compatible schemas, ACLs, ambassador sidecars).
• Agent governance awareness, understanding of how identity and permissions extend to agentic systems, including MCP auth, impersonation, system accounts, and scoped token delegation.
• Security awareness, familiarity with threat modelling, secure coding practices, and participating in security testing and compliance workflows.
• CI/CD and deployment expertise, hands-on experience building and optimising CI/CD pipelines, including multi-service and zero-downtime deployments across numerous customer environments.
• Communication and collaboration, excellent communication skills to work across teams, understand requirements from research scientists and product stakeholders, and translate them into technical specifications.
• AI-native mindset, you follow the frontier of agentic systems and AI tooling. You naturally think about how infrastructure needs to evolve when agents, not just humans, are the consumers of your APIs and services. You actively use AI coding tools (e.g., Copilot, Cursor, Claude Code) in your daily workflow and see them as a force multiplier, not a novelty.
• Incremental mindset, you work in small steps toward larger goals, driving change through continuous improvement rather than massive redesigns. You can zoom in on details and zoom out to see the big picture.