About the Role

Our Product Pricing & Monetization team sits at the intersection of product and commercial strategy, responsible for holistic pricing and packaging across Gusto's full product suite.

We're looking for a Senior Pricing and Monetization Manager to focus across our platform. portfolio including Gusto Payroll, Gusto Time management and HR, and our suite of embedded financial services for employers and employees. You'll collaborate closely with product, sales, marketing, data, engineering, and finance, with work that is visible to Gusto leadership.

What You'll Do

• Work in partnership across Product, Finance, Marketing, and Go-to-Market to review and recommend monetization and pricing strategies for new product launches and our existing portfolio.
• Be a world-class operator, owning and delivering on cross-functional projects and commercial go-to-market initiatives. In an AI-native environment, strategy, ownership, and execution goes broad. You will be asked to learn, adapt and grow your range of expertise.
• Help shift from a commercial strategy and operations function, to an AI-powered builder program. You’ll ship MVPs, Proof of Concepts, and pilots right into market.
• Decide, Build, and Monitor the key Pricing and Monetization KPIs across our product and go-to-market portfolio.
• Be the pricing and monetization expert and go-to-partner for Monetization and Commercial strategy.
• Work closely with key stakeholders such as: Product, Product Marketing, Sales, Data Science, and Finance. Products will have direct executive line-of-sight and direct impact to our product and business.

What We're Looking For

• Background in fintech, business banking, retirement, E-commerce, payroll, or HR back office SaaS
• Background in B2B / B2C Saas in Payroll, HR, Fintech, ECommerce or related field.
• An AI-native operator who can go from strategy to execution quickly, building Agents instead of processes. You’ll be an expert in Claude.ai, Claude Code, and Cursor.
• A strong analytical mindset with strong attention to detail and creative problem-solving ability. Able to use AI tools to conduct end-to-end technical data analysis.
• Executive relationship management and communication. You’ll be presenting and working on topics for our executives, board, and senior leaders across Gusto.
• Exceptional cross-functional stakeholder management and relationship-building skills. Your success will be defined by your ability to move a broad set of stakeholders towards a common goal.
• Clear, concise communicator, able to distill complex ideas for any audience
• Thrives in fast-moving environments; able to pivot quickly and manage competing priorities
• Curious, growth-oriented, and genuinely passionate about pricing

Nice to Have

• Experience developing and delivering pricing and go-to-market recommendations in product, marketing, finance, or consulting.
• Experience with technical pricing research, like conjoint or max diff analysis, or other quantitative research techniques. 
• Expertise in technical data analysis skills, like SQL, Python or R. Expect underlying foundation coupled with ability to use AI to execute.
• Familiarity with the latest AI tools to help with coding or data analytics tools such as Claude, Cursor, Gumloop

Compensation

Our cash compensation amount for this role is targeted at $152,000 - $180,000/yr in Denver, Phoenix, and Atlanta, and $180,000 - $218,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

#LI-Hybrid

About the Role:

As the Head of Social and Influencer Marketing, you will define and lead Gusto's social and influencer strategy to significantly grow brand awareness, engagement, and consideration among small businesses and their advisors. You will be responsible for building, managing, and developing a high-performing team, overseeing all social channels, content strategy, and end-to-end influencer programs. You’ll work closely with brand, product marketing, sales, and PR teams to ensure a consistent, compelling, and integrated brand voice across all social touchpoints, driving measurable impact on our B2B growth objectives. You’re a visionary leader, deeply analytical, and customer obsessed, with a proven track record of scaling social and influencer initiatives. You will also serve as a leader in Gusto’s AI-native evolution, defining the standards for ethical and high-quality AI usage across all social and brand channels.

About the Team:

This role is a key leadership position within our marketing organization, vital for shaping Gusto's public presence and accelerating growth across direct and indirect channels. We are a team that combines creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. You will build and empower a team dedicated to fostering vibrant communities and amplifying our message, contributing to Gusto's mission to serve over 400,000 small businesses, and we’re just getting started

Here’s what you’ll do day-to-day:

• Develop and execute a comprehensive social media and influencer marketing strategy aligned with business objectives, brand guidelines, and B2B audience needs.

• Lead, mentor, and grow a team of social media and influencer marketing professionals, fostering a culture of innovation, collaboration, and continuous improvement. This includes acting as an Innovator to build repeatable, documented AI-assisted workflows (e.g., advanced prompt libraries for copy and content ideation, automated testing models) that increase the team’s effectiveness, and conducting regular training to elevate the team's AI fluency.

• Oversee content strategy, creation, and distribution across all owned social channels (e.g., LinkedIn, Meta, YouTube, Tik Tok), ensuring brand consistency and engagement. You are accountable for setting rigorous internal standards to Grade the Output of all AI-generated content for accuracy and brand voice.

• Design, launch, and manage end-to-end influencer programs that drive authentic advocacy, reach new audiences, and generate measurable results for B2B segments.

• Establish and evolve community management best practices, ensuring timely and engaging interactions with our audience.

• Partner closely with Brand, Product Marketing, PR, and Sales teams to integrate social and influencer efforts into broader campaigns and product launches.

• Define key performance indicators (KPIs), conduct regular analysis of social media and influencer performance, and provide actionable insights to optimize strategy and demonstrate ROI. You will strategically Give it to AI by identifying the highest-leverage opportunities for large language models and predictive tools to maximize campaign reach and targeting.

• Proactively champion the Guard the Trust principle by ensuring 100% compliance with Gusto's AI and data policies across all social, influencer, and community programs.

• Manage budgets, agency relationships, and social media tools/platforms effectively.

• Stay abreast of emerging social media trends, platforms, and technologies (including AI advancements) to identify new opportunities for growth and innovation.

Here’s what we're looking for:

• 12+ years of overall marketing experience, with at least 7+ years specializing in social media and influencer marketing, and 3+ years in a leadership role managing a team.

• Proven track record of building and scaling social media and influencer programs for B2B brands, demonstrating measurable growth in awareness, engagement, and lead generation.

• Deep expertise in developing content strategies tailored for various social platforms and audience segments.

• Strong understanding and hands-on experience with social media management platforms, analytics tools, and influencer marketing platforms.

• Exceptional analytical skills: ability to interpret complex social data, measure campaign effectiveness, and translate insights into strategic recommendations.

• A proven track record of operating at the Innovator or Amplifier level of AI fluency. This means moving beyond personal tool usage to define, deploy, and govern AI strategy for the entire function. You must demonstrate expertise in Guiding AI to produce highly effective and on-brand social content at scale, establishing quality assurance processes, and ensuring the team rigorously adheres to compliance and ethical standards.

• Outstanding leadership and people management skills, with experience coaching and developing marketing talent.

• Skilled collaborator with experience working closely with Brand, PR, Product Marketing, Sales, and RevOps teams.

• Exceptional written and verbal communication skills, with the ability to craft compelling narratives and present strategic plans to executive stakeholders.

• BA/BS degree required; MBA or advanced degree a strong plus

Our cash compensation amount for this role is targeted at $169,000 - $200,000/yr in Denver, Phoenix, and Atlanta, and $200,000 - $240,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

#LI-Hybrid

The Account Executive (3PI / Commercial) is responsible for driving new business growth across Non-Enterprise Merchants, Enterprise Accounts, and ISV / Software Partner channels. This hunter-focused role manages the full sales cycle from prospecting through close, while also building referral relationships that generate ongoing opportunities. The position requires strong outbound activity, consultative selling skills, pipeline management, and the ability to move quickly while maintaining accuracy throughout the onboarding process.

Responsibilities:

• Prospect and engage potential merchants across Non-Enterprise, Enterprise, and Partner channels.
• Own the full sales cycle from lead generation through signed agreement and onboarding.
• Build and maintain referral relationships with ISVs and software partners to generate inbound opportunities.
• Serve as the primary point of contact for merchants referred through partner channels.
• Conduct discovery conversations to understand merchant needs and position Shift4 solutions effectively.
• Complete merchant applications accurately and efficiently, with urgency on Enterprise-tier accounts.
• Maintain consistent outreach activity through calls, emails, and follow-up cadence.
• Track pipeline activity, sales performance, and opportunities within Salesforce CRM.
• Meet or exceed monthly sales production minimums and performance expectations.
• Collaborate with internal teams to ensure smooth merchant onboarding and partner satisfaction.
• Stay current on Shift4 products, pricing, and industry trends.
• Perform other duties as assigned.

Qualifications:

• Proven success in a hunter-style sales role with measurable production results.
• Strong prospecting, pipeline management, and closing skills.
• Excellent verbal and written communication skills.
• Ability to build rapport quickly and establish credibility with prospects and partners.
• Highly organized with the ability to manage multiple opportunities simultaneously.
• Experience using Salesforce or similar CRM platforms.
• Self-motivated and able to work independently in a fast-paced environment.
• Preferred experience in referral-based sales, SaaS, fintech, or merchant services.

What is GustoPro?

GustoPro is a cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. GustoPro features client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software — enabling firms to elevate their client service and accelerate practice growth. Learn more about GustoPro

About The Role

As a Partner Account Executive for GustoPro, you will play a critical role in expanding Gusto's footprint within the accounting market by recruiting new accounting firm partners, enabling them to succeed on the platform, and driving them to a healthy, self-sufficient state before transitioning them to an Account Manager.

Working directly with our Head of Sales and Head of GustoPro Sales, you will shape our new partner sales motion while owning the full arc of partner activation — from first conversation to a successful handoff. The benchmark that tells us activation is working: 10 net new clients added and the firm's 30-day enablement plan complete.

You'll engage with C-level executives and senior payroll specialists at accounting firms, with a focus on large regional and national players. You'll act as a consultant, understanding their unique needs and demonstrating how GustoPro can boost efficiency and help them realize more value for their clients while delivering upside for the firm.

The Partner Onboarding Agreement — a 30-day enablement contract signed at close — is your operating document once a firm is in. It defines milestones, role responsibilities across the firm, and the incentive structure that keeps both sides accountable through activation.

We're looking for a true "builder" — someone who's excited to wear multiple hats, design systems and processes, and run experiments. Comfort with a dynamic environment and the ability to pivot when needed is essential.

Here's what you'll do day-to-day

• Evangelize the GustoPro solution to prospective accounting firms to grow our market share and meet and exceed monthly/quarterly sales targets.
• Collaborate closely with Sales Leaders to build out and refine our new partner sales process, with a focus on accelerating sales cycles (target 60–90 days) and maximizing close rates.
• Conduct compelling and persuasive product demos that showcase the value of GustoPro using data and insights, tailored to resonate with accounting firm executives.
• Negotiate and execute the Partner Onboarding Agreement, aligning on a 30-day enablement plan and client pipeline targets from day one.
• Serve as the primary Gusto contact during the 30-day enablement period — keeping the Champion certification track, Practice Member Academy completion, and Practice Lead go-to-market readiness all on schedule.
• Hold the firm's Strategic Lead accountable to Champion designation and kickoff commitments in Week 1; track certification milestones and coordinate with the partner success team to unlock incentives on time.
• Support Practice Leads in running positioning and discovery workshops and building a migration candidate pipeline across their book of business.
• Drive the partner to 10 net new client adds within 90 days of signing — the activation benchmark — by leading regular status calls, removing blockers, and coordinating migration scheduling across practice areas.
• Coordinate co-marketing activation (co-branded materials, joint email campaigns) once the 10-client milestone unlocks co-op marketing funds, and ensure cross-sell products (HI, 401k, WC, R&D TC) are introduced as adoption deepens.
• Prepare a structured handoff brief for the receiving Account Manager — including certified contacts, migration status, QBR baseline, revenue and usage snapshot, and flagged growth opportunities — and facilitate a warm introduction.
• Navigate and update internal and external stakeholders, including C-suite executives at Gusto, partners, and cross-functional teams throughout the activation window.
• Leverage AI tools and technologies to enhance sales workflows, streamline partner communications, and derive actionable insights from data to drive more effective prospecting, pipeline management, and partner engagement.
• Travel as needed to partner offices for onsite meetings, as well as to industry events and conferences to represent Gusto and strengthen partner relationships.

Here's what we're looking for

• 6+ years total work experience in sales, account management, or customer success, with a strong focus on enterprise clients.
• 3+ years of experience selling B2B SaaS products or managing partner relationships, ideally to accounting firms or related businesses.
• A consistent track record of exceeding sales quotas and building long-term client relationships, including negotiating complex six-figure contracts.
• Experience and comfort working quick sales cycles (60–90 days average).
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs — particularly the CAS/advisory and payroll practices.
• Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
• Equally comfortable in a closing motion and a post-close enablement and coordination role — you see getting a firm to 10 clients as part of the sale, not separate from it.
• Strong analytical and problem-solving abilities — you're a strategic thinker who can identify risk and opportunity across a portfolio.
• Ability to quickly learn our product so you are credible with prospects and partners alike.
• Comfort and proficiency with AI-powered tools and technologies, with a willingness to adopt and integrate AI into daily sales and partner management workflows to improve efficiency and outcomes.
• Experience with CRM and sales software (e.g., Salesforce, ZoomInfo, Tableau).

Compensation

Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta & most remote locations, $155,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

About the Role:

We are building AI-powered, agentic workflows to transform how service operations scale, resolve customer needs, and maintain quality in high-stakes environments. At Gusto, that means designing systems that can earn the trust of small business owners — where a wrong answer or a missed escalation has real consequences.

As an AI Solutions Architect, you will own the end-to-end design and performance of these workflows in production — where models, tools, data, and human judgment come together to deliver outcomes. This is not a traditional architecture role. You will design, prototype, deploy, and continuously improve AI-driven systems that directly impact customer experience and operational efficiency. You will also play a key role in shaping the evolution of our AI platform by identifying capability gaps, prototyping solutions, and informing the primitives required to scale agentic systems effectively.

You will report into the Service Transformation org and work at the intersection of AI governance, service quality, and operational transformation — operating as the connective tissue between Engineering, CX, Legal, and Compliance as Gus, Gusto's AI assistant, scales.

About the Team:

The mission of our Service Transformation (CXT) team is to quickly evolve and scale how Gusto delivers outstanding service experiences and leverages AI to do so. Our team designs the systems, governance frameworks, and feedback loops that allow Gusto's service model to improve continuously, operate reliably, and earn the trust of the customers and employees who depend on it.

Here’s what you’ll do day-to-day:

• Architect, prototype, and own end-to-end agentic service workflow frameworks, from scoping through production deployment and iteration — including solve and assist targets, HITL protocols, override logic, and downstream quality safeguards
• Analyze SOPs, operational metrics and interaction data to identify and prioritize high-impact automation opportunities based on volume, risk, and customer impact
• Design and implement multi-agent orchestration patterns across tools, data sources, and decision steps within a single end-to-end workflow
• Apply and influence AI platform capabilities in partnership with CoreX (Gusto's AI Platform team) — including orchestration, retrieval, and evaluation — helping define what needs to be built to support production workflows at scale
• Identify platform gaps, prototype workflow-level solutions, and partner with engineering to shape the primitives required for reliable, scalable AI systems
• Serve as the primary CX voice in Legal, Security, Compliance, and CoreX forums — translating CX quality stakes and workflow risk into terms each audience acts on, and ensuring governance requirements are embedded in design, not retrofitted after launch
• Strengthen evaluation frameworks and feedback loops to ensure quality, compliance, and continuous improvement; contribute to Gusto's human evaluation programs and AI governance practices through deep partnership with our internal CX Labs team
• Partner with Data teams to define and track workflow performance — including solve and assist rate, AHT, rework rate, and customer effort score — clearly distinguishing between model-level, workflow-level, and operational drivers
• Build ROI models to quantify workflow impact across efficiency, quality, and cost before and after deployment
• Represent workflow performance and risk to senior stakeholders with appropriate precision and brevity; communicate in a way that drives action, not overwhelm
• Lead through ambiguity and rapid change: the function is still being defined, and you will help define it

Here’s what we're looking for:

• 8+ years in operations, product, or AI roles — with at least 2 years designing and deploying AI-assisted or agentic workflows
• Strong fluency with LLM systems, including prompt design, evaluation, and production behavior at scale
• Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations — conceptual familiarity is not sufficient at this level
• Experience designing human-in-the-loop (HITL) systems with clear escalation logic, override controls, and compliance-aware checkpoints
• Working knowledge of multi-agent systems and tool coordination
• Strong operational judgment: able to define and diagnose workflow metrics 
• Proven track record influencing cross-functional stakeholders — including Product, Engineering, Legal, Security, and Compliance — in writing, in design reviews, and in high-stakes forums
• Familiarity with Responsible AI practices, governance, and risk management in production environments
• Proven ability to operate in high ambiguity, create clarity, and drive alignment across technical and non-technical audiences
• Strong systems thinking with a bias toward execution and measurable outcomes
• Deep empathy for small business customers and the employees who serve them

Our cash compensation amount for this role is $133,470/yr to $173,511/yr in Denver & most major metro locations, and $157,145/yr to $204,289/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

Gusto is searching for a builder. Not a manager of an existing PEO sales team — a founder-minded sales leader who will design the motion, write the playbook, hire the team, and carry a personal book of business in the early months. This is a 0→1 opportunity to establish Gusto's PEO sales org from the ground up, and we're looking for someone who is energized by that challenge.

You will drive new PEO revenue by selling Gusto's co-employment solution to both prospects and our existing base of 400,000+ customers — Gusto's single biggest competitive advantage over legacy PEOs. The pace is fast, the market opportunity is real, and we're looking for someone who will bring experience, creativity, and a genuine passion for building to the table every single day. You align with our company values and have a knack for building for the long haul. If you're excited to roll up your sleeves, lead by example, and architect something from scratch, let's talk.

About the Team:

You will be the founding leader of Gusto's PEO sales function. In the first 6–12 months, you'll operate as a true player-coach — personally closing deals while simultaneously building the team, tooling, and infrastructure around you. You'll define the ideal customer profile, build out the sales stages and pipeline architecture in Salesforce, and establish the channel strategy (including broker and accountant referral partnerships) that will drive scalable new business over time.

This team will serve as Subject Matter Experts on PEO, guiding prospects through complex buying decisions and partnering closely with HR, benefits, and payroll counterparts to deliver a seamless customer experience. Your biggest unfair advantage: Gusto's existing install base. Like the best scaled PEOs, a meaningful share of your pipeline will come from converting existing payroll customers — and you'll be the one to design and build that on-ramp.

Here’s what you’ll do day-to-day:

• Sell and build simultaneously. For the first 6–12 months, carry a personal book of business while building the team and infrastructure around you. This is a player-coach role that requires someone comfortable operating at both levels.
• Design the sales motion from scratch. Define sales stages, lead routing, funnel metrics, and pipeline architecture in Salesforce. This org doesn't have a pre-built RevOps foundation — you'll build it.
• Own the full talent lifecycle. Partner closely with Recruiting to define hiring profiles, run interviews, and select top PEO sales talent. Onboard new hires for fast ramp and continuously assess team capacity to stay ahead of headcount needs.
• Build and leverage the channel ecosystem. Develop a point of view on broker, GA, and accountant referral channels. Even if you don't own these relationships day one, you'll be expected to shape the strategy and lay the groundwork for a scalable partner channel.
• Convert the install base. Develop the playbook for converting Gusto's existing 500K+ payroll customers to PEO. Understand the unique motion, objections, and value proposition for in-base selling vs. cold-start prospecting.
• Operate with selling season fluency. Understand and plan around PEO's concentrated selling window (Sept–Dec, with ~50–60% of new business landing Jan 1). Build team capacity, pipeline targets, and go-to-market rhythms accordingly.
• Collaborate cross-functionally with Sales, Marketing, and Product leadership to identify market opportunities, drive pipeline, and help shape PEO product strategy.
• Use data to drive decisions — from advisor skill development to team-level initiatives. Track, measure, and report on sales effectiveness; adjust programs as needed.
• Lead with AI fluency. As a people leader at Gusto, you're expected to actively model and drive AI adoption across your team — not just as a user, but as a champion. This means leveraging AI tools to surface pipeline insights, accelerate coaching, improve forecast accuracy, and identify at-risk deals earlier. You'll help your team integrate AI into daily workflows (outreach, call prep, follow-up), experiment with new tooling, and share learnings across the broader sales org. We expect our leaders to stay ahead of the curve and bring a point of view on how AI can make the team meaningfully better.
• Build a culture of excellence. Cultivate each individual's skill set and guide career pathing as they grow within the organization. Ensure the team maintains deep knowledge of PEO compliance, co-employment regulations, and applicable state and federal employment law requirements.

Here’s what we're looking for:

• PEO Expertise: 5+ years of experience in PEO sales, with direct experience standing up a PEO sales org or building a sales team 0→1 in a high-growth environment. We're prioritizing builder profiles over tenure in a mature org.
• Player-Coach Experience: Proven ability to carry personal quota while simultaneously building team, process, and infrastructure. This is not a pure management role in the early stages.
• Selling Season Fluency: Direct experience operating within PEO's Jan 1 selling cycle — Sept–Dec pipeline build, renewal dynamics, and capacity planning. This is a key screen for PEO-specific operating experience vs. generic HCM.
• Install Base Conversion: Experience developing or executing strategies to convert an existing customer base to a higher-tier or adjacent product. Familiarity with in-base PEO conversion motions is a strong plus.
• Channel Strategy: Understanding of broker, GA, and accountant referral channels in the PEO or benefits space. Ability to develop a POV and lay groundwork for scalable partner-sourced pipeline.
• RevOps & Pipeline Architecture: Experience building or significantly contributing to Salesforce pipeline design — sales stages, lead routing, funnel reporting — from an early-stage starting point.
• Management Experience: 5+ years of people management in a sales organization, including direct involvement in recruiting and hiring.
• Results-Oriented: Consistent track record of establishing and exceeding measurable goals.
• Sales Acumen: Strong working knowledge of inbound and outbound sales methodologies in SMB SaaS or HCM/PEO environments.
• Collaboration: Ability to work effectively across Sales, HR, Benefits, and Product teams; excellent interpersonal skills.
• AI Leadership: Demonstrated ability to evaluate, adopt, and champion AI and automation tools in a sales environment. Comfortable going beyond personal usage — setting expectations, building habits, and holding the team accountable to AI-enabled ways of working.
• Technical Proficiency: Salesforce.com (SFDC) experience required, including pipeline and funnel design; familiarity with HCM platforms and benefits administration tools preferred.

Our target on-target earnings (OTE) compensation for this role is $270,000/yr to $280,000/yr in Denver & most remote locations, and $295,000/yr to $318,000/yr for San Francisco, & New York. This OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

About the Role

We're looking for our new Head of Accountant Community to build and scale Gusto's brand presence and community with the accountant audience.

This is a highly visible, strategic role responsible for representing Gusto externally to accountants through thought leadership, community programs, events, and partnerships. You'll create the connective tissue between brand, community, and growth—driving firm recruitment, activation, and long-term engagement while strengthening Gusto's reputation as the small business partner accountants trust and advocate for.

About the Team

This role is part of the go-to-market team responsible for driving pipeline and fueling growth across indirect channels. We combine creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. Together, we've helped Gusto grow to serve thousands of accounting partners nationwide, and we're just getting started.

Here's what you'll do day-to-day

● Build and lead Gusto's accountant community strategy, defining how we show up consistently and credibly across owned, earned, and experiential channels.

● Represent Gusto externally to the accountant audience through thought leadership, speaking opportunities, events, community programs, and industry partnerships.

● Develop and scale community programs and experiences (virtual and in-person) that foster connection, education, and advocacy among accounting firms.

● Own and evolve Gusto's accountant-facing thought leadership strategy, partnering with content, comms, and product marketing to create narratives that build trust and authority.

● Partner closely with product, marketing, and sales teams to ensure community efforts translate into firm recruitment, activation, and engagement.

● Design and execute events and sponsorship strategies (e.g., conferences, field events, roundtables, meetups) that strengthen brand affinity and accelerate funnel impact.

● Collaborate with PR, comms, and social teams to amplify community voices and elevate Gusto's presence in the broader accounting ecosystem.

● Establish feedback loops with accountants to surface insights that inform product positioning, messaging, and partner experience.

● Define and track success metrics across accountant community health, including awareness, sentiment, engagement, and top-of-funnel performance.

● Manage budgets, vendors, and external partners to deliver high-quality programs efficiently and at scale.

Here's what we're looking for

● 7–10 years of experience in community marketing, ideally within partner- or relationship-driven industries.

● Proven experience building and scaling communities or external-facing programs that drive trust, engagement, and long-term growth.

● Strong track record of representing a brand externally through events, speaking, partnerships, or thought leadership.

● Experience developing integrated programs that connect brand and community efforts to measurable business outcomes.

● Excellent storytelling and communication skills, with the ability to craft compelling narratives for senior, professional audiences.

● Strong cross-functional collaborator who can influence without authority and partner closely with sales, product marketing, comms, and leadership.

● Data-informed mindset with experience defining and measuring success across brand, engagement, and funnel metrics.

● AI fluency: Ability to use AI tools (e.g., ChatGPT, Glean) to improve efficiency in content creation, personalization, and insight generation, with strong judgment about when to apply AI vs. human expertise in community building.

● Comfort operating in a fast-paced, ambiguous environment while building something net-new from the ground up.

● Bonus: experience marketing to accountants, professional services firms, or other referral-based ecosystems.

Compensation

Our cash compensation amount for this role is $152,655/yr to $190,000/yr in Denver, Phoenix/Scottsdale, Las Vegas, Chicago, and Atlanta; $180,000/yr to $225,000/yr for San Francisco & New York, and CAD $147,000 to $180,000/yr for Toronto. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

#LI-HYBRID

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Sales & Service Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales & Service Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Sales & Service Manager base pay ranges from $31.25 - $39.42/ hr. Please also note, Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

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OVERVIEW

At Alo our focus is on our employee customer promise, quality and safety. The Site Director is responsible for leading and managing all aspects of the Warehouse’s operations to ensure on time delivery of all shipments, efficiency, productivity, and compliance with company policies and industry standards. This role is critical for driving performance and throughput capacity, overseeing inventory management, coordinating inbound and outbound logistics, and ensuring that goods are processed and shipped on time to meet customer demands. The ideal candidate will be a strategic thinker with strong leadership skills and an in-depth understanding of supply chain, logistics, and warehouse management.  

The Site Director is responsible for end-to-end leadership of a high-volume, fast-paced distribution center. This role ensures exceptional customer service through accurate, same-day/next-day order fulfillment while optimizing cost, speed, scalability, and safety. The Site Director drives operational excellence across people, processes, technology, and automation in an always-on fulfillment environment. 

RESPONSIBILITIES

E-Commerce Fulfillment Operations 

• Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
• Deliver high service levels for same-day, next-day, and peak-season order fulfillment (e.g., holidays, promotions).
• Ensure high order accuracy, fast cycle times, and consistent customer experience across all channels.

Peak & Capacity Management 

• Own peak planning and execution (holiday surges, flash sales, promotional events).
• Manage labor forecasting, flex staffing models, and capacity planning to meet demand volatility.
• Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.

People Leadership & Culture 

• Build and lead a high-performing leadership team in a 24/7 or extended-hours
• Drive employee engagement, retention, training, and career development.
• Champion a strong safety culture and ensure compliance with all OSHA and workplace safety standards.

Technology & Automation 

• Oversee performance and optimization of WMS, OMS, TMS, labor management, and fulfillment technologies.
• Lead implementation and scaling of automation (sortation, robotics, AMRs, goods-to-person, packing automation).
• Partner with IT and engineering teams to improve system reliability and throughput.

Continuous Improvement & Execution 

• Apply Lean, Six Sigma, and Kaizen principles to improve speed, quality, and cost.
• Analyze fulfillmentKPIs such as units per hour, order cycle time, on-time ship rate, and cost per order. 
• Drive root-cause analysis and corrective actions for service failures and customer escalations.

Financial & Performance Ownership 

• Own the site budget, including labor, freight, packaging, maintenance, and capital expenditures.
• Deliver productivity gains and cost-per-order improvements while maintainingservice excellence. 
• Track and report site performance to senior leadership with clear action plans.

Cross-Functional Collaboration 

• Partner with E-Commerce, Merchandising, Transportation, Customer Experience, HR, Finance, and IT teams.
• Act as the primary site contact for executive leadership and third-party logistics partners (3PLs). 

QUALIFICATIONS

• Bachelor’s degree in supply chain, Operations, Engineering, Business, or related field (Master’spreferred). 
• 8–12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
• Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment 
• Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
• Strong data-driven decision-making and KPI management skills.
• Experience leading automation, technology, and change initiatives.
• Financial acumen with site-level P&L or budget ownership.
• Strong leadership, communication, and execution focus.
• Distribution/fulfillment center environment with extended hours and peak-season demands.
• Ability to workflexible schedules, including nights, weekends, and holidays. 
• Limited travel may be required.

OVERVIEW

The Operations Manager is a critical member of the store leadership team accountable for bringing ALO’s operational strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Leader 

• Oversee and support execution of key operational processes 
• Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps
• Champion strong Operational standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating effective communication throughout the Operations team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager 

Flow Experience Leader 

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborate and implement General/Store Manager’s vision and works cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI’s
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Operations Manager Qualifications 

• 3-5 years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability  
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Operations Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).  

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Assistant Store Manager base pay ranges from $29.00 - $38.00/ hr. Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

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About the Role

Gusto is looking for a Paid Social Marketing Lead to own our paid social program end-to-end, from brand awareness through conversion, across social channels such as Meta, LinkedIn, Reddit, and TikTok. This is a high-visibility, high-impact role at the intersection of performance marketing, creative strategy, and AI-powered workflow design. You will serve as the strategic lead for paid acquisition across paid social and adjacent channels, setting the framework for how paid media operates within Gusto's demand generation engine. You'll have full strategic and creative latitude over one of Gusto's most important acquisition channels, with direct influence on pipeline and revenue. If you're a full-funnel paid social operator who thinks in systems, holds creative and data rigor in equal measure, and uses AI as a genuine daily tool, we want to meet you.

About the Team

As a member of Gusto’s Demand Generation team, you will be embedded specifically within Paid Acquisition, a focused group responsible for driving awareness and pipeline through paid media. This team operates with high autonomy, a bias for experimentation, and a culture of cross-functional partnership. We hold ourselves to a high standard, move fast, and genuinely believe that being AI-native is part of what it means to do this job well today.

Here's what you'll do day-to-day:

• Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, driving full-funnel campaigns from brand awareness through retargeting and conversion, with accountability to pipeline and revenue targets.
• Manage significant, multi-million dollar budgets with rigor, including campaign pacing, forecasting, budget-vs-actuals analysis, and making the case for paid social investment in imperfect attribution environments.
• Define and socialize Gusto's paid acquisition measurement framework, including attribution philosophy and budget allocation principles, establishing this as the standard for the broader marketing team.
• Lead creative strategy and testing at scale: briefing creative studios and agencies, structuring meaningful experiments, interpreting complex data sets to drive actionable insights, and building a clear learning roadmap.
• Act as Gusto's internal subject matter expert on paid social and AI-powered marketing workflows, developing playbooks and frameworks adopted across the marketing org.
• Partner with Web Marketing to align on landing page strategy, message match, and post-click conversion, because paid social performance doesn't end at the click.
• Manage agencies and contractors, and an IC by setting clear expectations, reviewing quality, and holding partners accountable to results.
• Use AI tools as a consistent, habitual part of your workflow: generating campaign briefs, developing copy variants, accelerating audience research, and building reusable systems that raise the bar for the whole team.
• Collaborate cross-functionally with Integrated Marketing, Communications, and Web to align paid social with integrated campaigns, product launches, and earned media moments, and bring performance data back upstream to influence creative production and asset strategy.

Here's what we're looking for:

• 12+ years of paid social experience or equivalent at a B2B SaaS, performance marketing agency, or high-growth consumer organization.
• Full-funnel ownership across two or more major paid social platforms (Meta, LinkedIn, Reddit, Quora, TikTok) with significant budget responsibility and a track record of driving measurable pipeline impact.
• Demonstrated experience managing external agencies and/or contractors, setting expectations, measuring performance, and holding partners to a high bar.
• Strong creative strategy and testing instincts: you know how to structure a test, distinguish a learning from a result, and translate performance data into creative direction.
• AI-fluent in practice, not just in theory; you use AI tools consistently in your day-to-day workflow to accelerate briefs, copy, and analysis, and have a track record of implementing AI-driven efficiencies for your team.
• Excellent cross-functional collaborator who can translate integrated briefs into paid social strategy, advocate for what the channel needs, and work effectively alongside brand, web, and comms partners.
• You are analytical and data-driven, with a clear point of view on attribution in imperfect measurement environments and comfort communicating paid social's contribution to business outcomes.

Compensation

Our cash compensation amount for this role is $151,020/yr to $180,000/yr in Denver, Phoenix/Scottsdale, Las Vegas, Chicago, and Atlanta, and $177,550/yr to $210,000/yr for San Francisco & New York. The cash compensation range for Toronto is (CAD) $134,285 - $158,000. Final offer amounts are determined by multiple factors including candidate location, experience and expertise, and may vary from the amounts listed above.

The Opportunity

Gusto Embedded Payroll (GEP) is one of Gusto's highest-growth bets — a platform business that enables software companies to offer Gusto-powered payroll directly within their own products. We're looking for a Head of Partner Growth to lead the team responsible for making our embedded partners successful: driving go-to-market execution, growing partner revenue, and building the operational and strategic frameworks that will scale this business toward $100M+.

This is a player-coach leadership role. You'll manage a cross-functional team spanning Partner Success Management (PSM) and Partner enablement— while also staying deeply hands-on with our most strategic partner relationships. You'll own the partner growth playbook end-to-end: from GTM planning and launch sequencing through ongoing optimization, escalation management, and executive relationship development.

Gusto's partnerships organization focuses on evaluating and executing strategic partnerships in new categories. Gusto Embedded Payroll allows us to bring our people platform to thousands more businesses than those we serve directly and will play a key role in Gusto's growth.

What It's Like to Work in This Role

Lead & Develop

• Build, lead, and develop a high-performing team of Partner Success Managers and Partner Enablement
• Set the operational rhythm for the partner growth function — including planning cadences, escalation workflows, and performance management
• Coach team members on partner strategy, executive communication, and cross-functional navigation
• Drive Enablement with the ideation, creation, and execution of enablement frameworks and materials.
• Drive AI fluency across the team — embedding AI tools and workflows into day-to-day partner operations, GTM planning, and internal knowledge management to accelerate output and decision quality

Strategize & Plan

• Own the partner growth strategy across the GEP portfolio, including partner segmentation, prioritization, and resource allocation
• Develop and maintain per-partner operating plans with clear success metrics, in collaboration with Product, Engineering, Marketing, and Sales Enablement
• Build repeatable GTM playbooks — covering co-marketing motions, sales enablement, content roadmaps, and launch sequencing — tailored to each partner's distribution model and ICP
• Translate portfolio-level data (revenue, attach rates, funnel performance) into strategic narratives for leadership

Operate & Execute

• Drive success for our partners and their end customers through adoption, activation, and retention of Gusto-powered embedded products
• Own the full marketing funnel and sales motion with partners — from top-of-funnel demand generation through conversion, onboarding, and expansion
• Manage complex, high-stakes partner relationships directly — including contract negotiations, executive escalations, and cross-functional alignment on roadmap priorities
• Lead partner incident response and escalation management with structured, cross-functional workflows

Build for Scale

• Create and expand the feedback loop between partners, their end users, and Gusto's internal product, marketing, engineering, and operations teams
• Design frameworks, templates, and processes that enable the team to manage a growing partner portfolio without linear headcount growth
• Identify and implement AI-powered workflows and tools that improve team efficiency, partner reporting, and knowledge management

What We're Looking For

• 12-15 years of experience, with 8+ years in a people management role and 7+ years in partner-facing or channel-facing roles
• Partner-side perspective: Has operated on the partner or channel side of the table — understands how partners evaluate, prioritize, and activate embedded or referral relationships
• Farmer mentality: Wired to grow and deepen existing partner relationships through trust-building, strategic account planning, and proactive expansion — not just hunting new deals
• Methodical operator: Builds repeatable playbooks, escalation frameworks, and operational rhythms rather than relying on one-off heroics. Strong systems thinker
• GTM playbook experience: Hands-on experience building go-to-market plans from scratch — including co-marketing, keyword strategies, content roadmaps, and launch sequencing
• Full-funnel fluency: Understands the complete marketing and sales journey from demand gen through conversion, activation, and retention. Can diagnose where a partner motion is leaking value and prescribe the right intervention
• AI fluency: Actively uses AI tools (e.g., LLMs, automation platforms) to accelerate workflows, improve decision quality, and build team capability. Comfortable leading an AI adoption agenda within a team
• Executive communicator: Strong ghostwriter and strategic communicator who can represent the partnership function credibly with C-suite stakeholders — both internally and at partner organizations
• Strong sense of ownership and resilience: Thrives in ambiguity, takes initiative, and drives outcomes without waiting for permission
• Exceptional written and verbal communication: Can shift register fluently between partner-facing emails, internal Slack, leadership documents, and board-level narratives

Strong Nice-to-Haves

• Experience with embedded or platform business models (APIs, developer tools, B2B2B)
• Knowledge of payroll, HR tech, or fintech software ecosystems
• Experience managing partner P&Ls, cost-to-manage models, or portfolio-level financial analysis
• "Gets" the building-mode opportunity — has scaled a partner function from early stage, not just inherited a mature program

Our cash compensation amount for this role is targeted at:
$230,215 - $270,500 in San Francisco, CA; New York, NY 
$195,745 - $230,000 in Denver, CO;  Phoenix, AZ; Atlanta, GA; Chicago, IL; Las Vegas, NV

If you are outside of the geographic areas above, your application will not be considered at this time.

Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role

The Revenue Operations team at Gusto is a full-stack team responsible for data, analytics, and operational excellence in pursuit of scaling our revenue growth. The Go-To-Market Analytics team is one functional area, responsible for defining and owning the metrics for scaling our Sales teams. 

Gusto is looking for a Revenue Analytics Engineer to build and maintain foundational data infrastructure that is crucial to growing and scaling our Sales efforts. In this role, you will partner with our GTM analysts to scope and deliver data products for an audience ranging from company and revenue leadership to operational and frontline sales. In doing so, you will own significant portions of our sales data from end-to-end, focusing on the transformation, design, and visualization workflows. In addition, you will establish best practices for systems design and workflows to maximize usefulness of AI at scale. 

This role will report to the Head of Go-To-Market analytics, and partner closely with Data Science, Data Platform, and Business Technology teams. 

Here’s what you’ll do day-to-day:

• Establish relationships with internal stakeholders to determine business needs, scoping and delivering solutions through data products
• Design, build, and maintain data pipelines and dashboards to automate “keep the lights on” work out of manually-managed processes
• Build a data foundation by incorporating business logic into raw data tables, laying the groundwork to enable value-add insights
• Create a dynamic reporting environment based on stakeholder needs
• Identify data discrepancies and set best practices for data logic to create a clean and well-documented environment
• Collaborate with broader data organization as steward to the definition and process management of core Gusto metrics

Here’s what we're looking for:

• Education or work experience in Engineering or Computer Science, or a related technical field 
• 7+ years of experience in an analytics engineering, business intelligence, or technical data analytics role
• Experience with SQL and ETL optimization techniques, especially within cloud-based data warehouses like Redshift, Snowflake, etc.
• Command-line experience and familiarity with version control collaboration tools (git)
• Experience with data pipeline management technologies with dependency checking, such as Airflow, as well as schema design and data modeling tools (dbt)
• Experience with data visualization technologies, e.g., Tableau, Looker, Sigma, Mode, Hex
• Experience with Python and data ingestion tools
• Ability to problem-solve open-ended problems and project manage dependencies and timelines to optimal outcomes
• Ability to demonstrate tools, business intuition, and attention to detail for data validation and QA 

Our cash compensation amount for this role is targeted at $138,000-156,000 in Denver & most remote locations, and $168,000-189,000 in New York & San Francisco Bay Area. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

The Role: 

The Sales Enablement team sits within our Revenue Operations organization, the linchpin of our world-class sales experience. Learning Partners play a critical role in executing enablement strategies to drive revenue growth and feature adoption across sales. This role owns the learning lifecycle for business insurance products (e.g., Workers’ Comp, BOP, Commercial Auto, E&O) and PEO sales and partners closely with leaders on onboarding, continuous education, and high-performance skill development. You will design and implement learning solutions that include high-impact learning assets, self-paced content, and facilitated experiences.

We are seeking an individual with expertise in learning science, strong consulting capability, and experience in professional sales or business development. You are passionate about enabling HR solution sellers with the content, tools, insights, and training they need to win more business while exceeding the expectations of our existing clients. You align with our company values, are highly self-motivated to drive results, and bring a relentless curiosity to continuously deepen product knowledge and scale enablement at pace in a fast-moving environment.

Responsibilities:

• Collaborate with stakeholders and partners including revenue, revenue operations and other cross functional leads to determine sellers learning and performance needs and priorities to achieve business results
• Diagnose skill and knowledge gaps and independently design and deliver enablement solutions that drive measurable improvements in capability, productivity, and revenue—often with limited information, tight timelines, and minimal support.
• Apply learner-centered design principles while balancing speed, pragmatism, and impact, tailoring solutions based on observation, stakeholder input, and the depth of learning required for performance.
• Define and track KPIs to measure the impact of enablement initiatives, including time-to-performance, and use data to quickly iterate and refine solutions.
• Design, build, and deliver onboarding, continuous training, and just-in-time learning experiences with a bias toward action, rapid development, and scalable execution to keep our sales teams on the cutting edge
• Partner cross-functionally to ensure enablement content remains current and optimized for seller workflows, even as priorities and product capabilities evolve quickly
• Cultivate a community of expert practitioners, crowdsourcing best practices and user-generated content to continuously improve enablement
• Monitor industry trends and competitive dynamics, adapting enablement priorities quickly as business needs change
• Research and apply emerging AI tools and methodologies to accelerate design, development, and delivery while maintaining quality and effectiveness.

Here’s what we're looking for:

• 12+ years of experience in sales enablement, training, or sales leadership supporting high-volume HR solution sales, ideally in PEO or licensed business insurance sales (EG: Workers’ Comp, BOP, Commercial Auto, E&O).
• Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales performance and productivity
• Demonstrated ability to independently lead learning initiatives end-to-end, from needs analysis through delivery and post-program evaluation, while managing multiple competing priorities.
• Experience designing and facilitating new hire training and continuous education training for licensed sales teams focused on growth 
• Strong analytical, communication, and presentation skills, with the ability to influence stakeholders and work cross-functionally to ensure learning objectives translate into real performance outcomes 
• Solid foundation in instructional design and adult learning theory, with the judgment to select appropriate modalities based on speed, scale, and impact
• Hands-on experience with content creation, curation, and knowledge management platforms, paired with a genuine passion for sales and finding creative ways to make sellers more effective
• Comfort operating in urgency and ambiguity, with the resilience, conflict management skills, and composure required to thrive in a fast-paced environment
• Willingness to travel up to 20% annually

Preferred Qualifications:

• Knowledge of the payroll industry 
• An advanced degree or certificate in enablement, education or organizational science 
• Experience with GSuite, Salesforce, Slack, Notion, AI tools along with various learning management systems and authoring tools

Our cash compensation amount for this role is targeted at:
$177,000 - $200,000 in San Francisco, CA; New York, NY 
$150,000 - $170,000 in Denver, CO;  Phoenix, AZ; Atlanta, GA; Chicago, IL

If you are outside of the geographic areas above, your application will not be considered at this time.

Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role:

The Franchise Account Executive role is an opportunity to help build and scale one of Gusto's newest growth channels. Franchise represents a massive and largely untapped market, and this team is focused on activating franchise owners across established partner networks and high-potential industries. As a Franchise AE, you'll operate in a true outbound motion — prospecting into multi-unit operators, building relationships with influential owners, and closing new business that can scale across locations.

You'll also help shape the playbook for how Gusto sells into franchise ecosystems as we grow this program into a durable revenue engine for the company.

You'll partner closely with our Franchise Partner Manager (who develops relationships with franchisors) and a dedicated BDR (focused on high-volume activations). Your role is to lead strategic pursuits, unlock influential operators, and build the repeatable sales motion for selling into franchise ecosystems.

Here’s what you’ll do day-to-day:

• Own new franchise revenue generation. Prospect into franchise ownership groups within Gusto’s partner networks and target industries, building pipeline through outbound outreach and relationship development with multi-unit operators and influential franchise owners.
• Execute and refine the franchise sales playbook. Leverage the existing franchise sales motion to drive consistent pipeline and deals, while providing feedback and insights that help improve messaging, targeting, and overall execution as the program scales.
• Run the full sales cycle. Manage deals from prospecting through close, partnering with BDRs who support high-volume outreach while focusing your time on larger ownership groups and strategic franchise opportunities.
• Develop relationships with influential franchise operators. Engage multi-unit owners, directors of operations, and regional leaders to understand operational needs and position Gusto as a scalable payroll and workforce platform across multiple locations.
• Partner cross-functionally to drive franchise success. Collaborate with the Franchise Partner Manager, Sales Ops, and Marketing to activate franchise networks, support partner initiatives, and identify opportunities to expand within existing franchise relationships.
• Build referenceable wins within franchise networks. Secure early customer success stories and multi-location operators that can serve as proof points and accelerate adoption across additional franchisees.
• Drive consistent outbound pipeline generation. Maintain a disciplined outbound motion across named franchise accounts and industry segments, using a mix of calls, emails, LinkedIn outreach, and events to create new opportunities.
• Represent Gusto in franchise communities. Attend franchise conferences, regional events, and industry gatherings to build relationships, generate pipeline, and strengthen Gusto’s presence in the franchise ecosystem.
• Achieve and exceed revenue targets. Consistently deliver against quarterly targets for MRR and new customer adds while contributing insights that help scale the franchise program over time.
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.

Here’s what we're looking for:

• 3+ years of quota-carrying B2B SaaS AE experience, ideally with outbound new business in SMB, mid-market, or franchise/multi-unit contexts. 
• Proven track record as a hunter — generating your own pipeline, landing new logos, and expanding into complex accounts.
• Payroll sales experience is a strong plus.
• Experience navigating multi-unit and franchise structures (franchisors, franchisees, regional/holding companies) is a strong plus.
• Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
• Strong discovery and storytelling skills — able to uncover compliance, payroll, and onboarding pain points and tie them to ROI.
• Comfortable partnering with BDRs: coaching, collaborating on sequences, and maximizing top-of-funnel conversion.
• Entrepreneurial mindset — thrives in building new motions, testing playbooks, and iterating quickly.
• Willingness to travel 25–35% of the time to conferences and in-market opportunities.

The on-target earnings (OTE) for this role range from $134,000/yr to $155,000/yr in Denver, Atlanta, Chicago & Las Vegas, and $126,000/yr to $144,000/yr in Phoenix. This OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

We are seeking a highly motivated and licensed Property & Casualty (P&C) Insurance Broker to join our team as part of a critical pilot to launch a P&C broker model at Gusto. You will be essential in evolving Gusto's business insurance channel by acting as a licensed agent to quote and issue business insurance policies with our NEXT Insurance carrier partner. You will use your expertise to provide direct support and an improved experience for small business customers with complex insurance needs, helping to capture meaningfully higher revenue and accelerating the development of our AI Insurance Advisor.

About the Team:

This team is crucial to solving customer experience gaps and optimizing our offline insurance channels. You will be a SME who is part of the "human-in-the-loop" workflows required to train and optimize Gus as an AI insurance advisor. Our collective vision is to be an expert advisor that supports small businesses through every stage of growth, with this pilot being key to establishing our digital insurance agency and licensed agent integration.

Here’s what you’ll do day-to-day:

• Make outbound dials to prospective and existing small business clients to assess their complex P&C insurance needs and recommend suitable coverage options.
• Quote and issue Property & Casualty policies, primarily with the NEXT Insurance carrier, in our offline sales channel.
• Achieve required daily, weekly, and monthly sales activity expectations. 
• Provide human-in-the-loop support to optimize the AI Insurance Advisor, Gus, and assist customers with more complex needs.
• Maintain client relationships, manage policy renewals, and facilitate changes or endorsements to existing policies.
• Act as a trusted liaison between clients and carriers, including assisting clients with reports of losses and claims settlement when necessary.
• Actively work to cross-sell and up-sell additional P&C lines of coverage and strive to achieve monthly production goals for units and/or revenue.
• Maintain accurate and up-to-date client records and policy documentation within CRM systems (SFDC workflow).
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.
• Stay current on industry trends, products, regulations, and underwriting guidelines to provide accurate advice and ensure compliance.

Here’s what we're looking for:

• Experience in the field: Proven experience in insurance sales or brokerage, with coverage level knowledge of commercial P&C products (e.g., Workers' Compensation, BOP, Commercial Auto, E&O). [4+ years]
• Licensing: An active Property & Casualty insurance producer’s license
• Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and strong interpersonal skills to build rapport and explain complex concepts clearly.
• Sales & Negotiation: Strong sales and negotiation abilities with a proven ability to meet sales targets.
• Technical Proficiency: Working knowledge of carrier quoting systems, proficiency in insurance software, and familiarity with CRM systems like Salesforce (SFDC). 
• Comfortable using AI tools and automation to enhance productivity, decision-making, and problem-solving.
• Mindset: A demonstrated passion for delivering an incredible customer experience and genuine empathy for small business owners.
• Attributes: Highly self-motivated, goal-oriented, and an entrepreneurial ownership mentality to thrive in a fast-paced, high-energy environment.
• AI Fluency: Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.

Our cash compensation amount for this role is $109,390 to $134,000 OTE for Denver, Atlanta, Chicago & Las Vegas. $102,855 to $126,000 OTE for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

We're looking for a Senior Sales Compensation Analyst to join our Revenue Operations team. As a senior individual contributor, you will serve as a hands-on operator, subject matter expert, and strategic partner to our sales organization — owning end-to-end compensation administration while independently shaping the compensation programs and operational frameworks that drive Gusto's growth.

This is a high-visibility role at the intersection of Sales, Finance, and Revenue Operations. You'll bring deep expertise in sales compensation administration, advanced analytical capabilities, and a track record of building scalable programs that are fair, accurate, and motivating. You'll operate with a high degree of autonomy alongside the Head of Sales Compensation — driving plan administration, contributing to plan design for assigned segments, and setting the operational and analytical standard for the team. You'll leverage AI tools to push the boundaries of what our team can deliver.

About the Team:

The Sales Compensation team at Gusto sits within the Revenue Operations organization and serves as the backbone of how Gusto's sales force is motivated, rewarded, and aligned to company growth. We are a small, high-impact team with outsized visibility — our work touches every quota-carrying role across the company and directly influences how Gusto attracts, retains, and drives performance from top sales talent.

Here’s what you’ll do day-to-day:

• Own sales compensation administration for assigned teams — execute accurate, on-time commission calculations, payment processing, crediting, draws, clawbacks, and dispute resolution each pay cycle; Serve as the team's Xactly platform owner and subject matter expert, defining configuration standards, driving platform decisions, and maintaining data integrity across plan setup, participant management, and workflow automation 
• Own monthly reporting & analytics for assigned segments — deliver attainment summaries and payout forecasts to Sales, Finance/Accounting, and Rev Ops; maintain KPI dashboards and perform ad hoc analysis on performance trends and budget adherence.
• Contribute to plan design for assigned segments — Support and, where designated, independently own compensation plan inputs for assigned sales segments, including rate validation, accelerator analysis, and rules of engagement; build financial models and scenario analyses that inform quota-setting and plan design decisions; connect compensation mechanics to broader outcomes across Finance, HR, and Sales Strategy
• Define and improve processes and compliance — document and continuously improve comp processes; maintain adherence to internal compliance standards and accounting rules; ensure role changes, new hires, and terminations are reflected accurately across Xactly and downstream systems
• Lead assigned cross-functional initiatives - Drive projects spanning Sales, Finance, HR, and Rev Ops; use data and structured analysis to influence stakeholders and build alignment across functions
• Leverage AI to elevate comp operations — actively incorporate AI tools to automate repetitive tasks, accelerate reporting, and surface insights; partner with the Head of Sales Compensation to identify and scale AI-driven improvements across the team 

Here’s what we're looking for:

• 8+ years of hands-on sales compensation administration experience with demonstrated end-to-end ownership of commission processes in a high-growth environment 
• Experience in full-cycle comp administration — calculations, crediting, draws, clawbacks, and dispute resolution. 
• Xactly platform expertise - intermediate-to-advanced admin required (certification preferred); proven ability to own system configuration, data integrity, and workflow design; Salesforce and Tableau/Looker/Power BI proficiency; other ICM platforms a plus
• Advanced analytical skills - compensation modeling, scenario analysis, and reporting; solid understanding of quota-setting methodologies, GTM motions, and sales roles (AE, AM, SDR, overlay) 
• Cross-functional influence — track record of leading initiatives and driving alignment across Sales, Finance, HR, and Operations without direct authority  
• AI competency — actively uses AI tools to automate tasks, accelerate analysis, and improve accuracy with a habit of exploring and applying new tools practically 
• Attributes — detail-oriented, proactive, and highly organized; clear communicator who can simplify complex comp mechanics for reps, managers, and cross-functional partners
• Bachelor's degree in Finance, Business, Mathematics, or related field — or equivalent experience

Our cash compensation amount for this role is $113,880 to $139,500 for Denver, Atlanta & Las Vegas. $138,365 to $169,500 for San Francisco & New York. $106,940 to $131,000 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

The Sales Enablement team sits within our Revenue Operations organization, the linchpin of our world-class sales experience. Learning Partners play a critical role in executing enablement strategies to drive revenue growth and feature adoption across sales. This role owns the learning lifecycle for Expansion Sales and partners closely with leaders on onboarding, continuous education, and high-performance skill development. You will design and implement learning solutions that include high-impact learning assets, self-paced content, and facilitated experiences.

We are seeking an individual with expertise in learning science, strong consulting capability, and experience in professional sales or business development. You are passionate about enabling Expansion Sellers (upsell/cross-sell/renewal revenue motions) with the content, tools, insights, and training they need to win more business while exceeding the expectations of our existing clients. You align with our company values, are highly self-motivated to drive results, and bring a relentless curiosity to continuously deepen product knowledge and scale enablement at pace in a fast-moving environment.

Here’s what you’ll do day-to-day:

• Collaborate with stakeholders and partners including revenue, revenue operations and other cross functional leads to determine sellers learning and performance needs and priorities to achieve business results
• Diagnose skill and knowledge gaps and independently design and deliver enablement solutions that drive measurable improvements in capability, productivity, and revenue—often with limited information, tight timelines, and minimal support.
• Apply learner-centered design principles while balancing speed, pragmatism, and impact, tailoring solutions based on observation, stakeholder input, and the depth of learning required for performance.
• Define and track KPIs to measure the impact of enablement initiatives, including time-to-performance, and use data to quickly iterate and refine solutions.
• Design, build, and deliver onboarding, continuous training, and just-in-time learning experiences with a bias toward action, rapid development, and scalable execution to keep our expansion sales teams on the cutting edge
• Partner cross-functionally to ensure enablement content remains current and optimized for seller workflows, even as priorities and product capabilities evolve quickly
• Cultivate a community of expert practitioners, crowdsourcing best practices and user-generated content to continuously improve enablement
• Monitor industry trends and competitive dynamics, adapting enablement priorities quickly as business needs change
• Research and apply emerging AI tools and methodologies to accelerate design, development, and delivery while maintaining quality and effectiveness.

Here’s what we're looking for:

• 8+ years of experience in sales enablement, training, or sales leadership supporting multi-product sales and expansion revenue motions (upsell, cross-sell, renewals), ideally in a high-volume environment.
• Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales performance and productivity
• Demonstrated ability to independently lead learning initiatives end-to-end, from needs analysis through delivery and post-program evaluation, while managing multiple competing priorities.
• Experience designing and facilitating new hire training and continuous education training for expansion/customer success/retention teams focused on growth 
• Strong analytical, communication, and presentation skills, with the ability to influence stakeholders and work cross-functionally to ensure learning objectives translate into real performance outcomes 
• Solid foundation in instructional design and adult learning theory, with the judgment to select appropriate modalities based on speed, scale, and impact
• Hands-on experience with content creation, curation, and knowledge management platforms, paired with a genuine passion for sales and finding creative ways to make sellers more effective
• Comfort operating in urgency and ambiguity, with the resilience, conflict management skills, and composure required to thrive in a fast-paced environment
• Willingness to travel up to 20% annually

Preferred Qualifications:

• Knowledge of the payroll industry 
• An advanced degree or certificate in enablement, education or organizational science 
• Experience with GSuite, a Mac, Salesforce, Slack, Notion, AI tools along with various learning management systems and authoring tools

Our cash compensation amount for this role is $108,570 to $163,500 for Denver, Atlanta, Chicago & Las Vegas. $131,430 to $192,500 for San Francisco & New York. $102,040 to $163,500 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

The HR Generalist serves as a hands-on, local HR presence supporting multiple Regional HR Managers. This role focuses on employee relations support, time and attendance administration, onboarding coordination, local engagement efforts, and day-to-day HR execution. The Generalist operates from a regional office to maximize face-to-face interaction with employees and leaders, ensuring consistent, compliant, and people-centered HR support.

Duties and Responsibilities

• Serve as the local HR point of contact for employees and leaders, providing front-line support and guidance.
• Support employee relations matters, including intake, documentation, coaching conversations, and escalation to Regional HR Managers as appropriate.
• Assist with time and attendance issues, PTO inquiries, and basic payroll coordination.
• Coordinate on onboarding logistics, background checks, orientation support, and first-day readiness.
• Support disciplinary and corrective action processes by preparing documentation and tracking steps.
• Assist with offboarding processes, including exit logistics and system notifications.
• Administer and support employee understanding of benefits and leave programs, escalating complex cases as needed.
• Serve as a culture and engagement liaison, supporting local events and recognition efforts.
• Maintain accurate records and timely updates in HR systems and HRIS platforms.
• Partner with Regional HR Managers to ensure consistent application of policies and procedures.
• Support compliance with federal, state, and local employment laws.

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 3–5 years of progressive HR experience.
• Experience in a multi-location or high-volume environment preferred.

Required Skills and Abilities

• Strong interpersonal and communication skills.
• High attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and discretion.
• High level of integrity and confidentiality.
• Working knowledge of employment laws and HR best practices.
• Proficiency in Microsoft Office and HRIS systems.
• Comfortable working in-office and serving as a visible HR presence.

#LI-AP1

Summary

We’re looking for an Enterprise Account Manager to build and maintain trusted relationships with our largest and most strategic partners. In this role, you’ll serve as a key advisor to enterprise accounts across corporate, franchise, and local levels—helping them get the most out of our solutions while ensuring their needs are heard and prioritized within Shift4. You’ll manage the full customer lifecycle from order through installation, coordinating internal and external teams to deliver a seamless experience.

As a central partner to both our customers and internal teams, you’ll collaborate closely with Business Development, Product, and Product Development on complex deployments, new openings, and feature rollouts. You’ll act as the primary point of escalation for support, billing, and service questions, while also providing valuable insights through reports and business reviews. This role is ideal for someone with exceptional communication skills, a consultative mindset, and the leadership presence to influence stakeholders at all levels while driving long-term growth with enterprise accounts.

Responsibilities

• Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site. 
• Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly. 
• Oversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner. 
• Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments. 
• Partner with Business Development to manage and grow each Enterprise Account where possible.
• Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions 
• Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc. 
• Provide reports as requested to include case statistics, support statistics, user access, etc. 
• Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives. 
• Conduct business review as requested. 
• Provide agenda, deck, call orchestration.
• Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing. 
• Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes. 
• Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist. 
• Demonstrates leadership skills and the ability to work in challenging environments. 
• Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.

Qualifications

• Bachelor’s degree in Business or Information Technology fields preferred. 
• Minimum of 5 years Account Management or relevant experience within the industry. 
• Payments experience and strong understanding of the Payment industry is preferred. 
• Strong understanding of hardware platforms and configuration methods is preferred. 
• Experience in hardware deployment and logistics is a plus. 
• We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.

The Senior Manager, Global Compensation Programs leads the design, implementation, and governance of Shift4’s global compensation programs to ensure alignment with the company’s pay philosophy, business strategy, and global growth objectives. This role partners closely with HR, Finance, and business leaders to develop competitive, equitable, and scalable pay structures and incentive programs that attract, retain, and motivate top talent. The Senior Compensation Program Manager drives compensation planning cycles, leads benchmarking and market analysis, and manages strategic compensation initiatives, ensuring consistency, compliance, and best-in-class practices across all regions.

Key Responsibilities:

• Lead the design, management, and continuous improvement of global compensation programs, including base pay structures, incentive plans, and equity frameworks.
• Oversee the annual compensation planning process (merit, bonus, and equity cycles) in partnership with HR Operations and Finance, ensuring accuracy, consistency, and adherence to budget.
• Develop and maintain global salary structures and pay bands across functions, geographies, and job levels to ensure internal equity and external competitiveness.
• Conduct and oversee market analysis using global compensation surveys (e.g., Radford, Mercer, Aon) to ensure alignment with targeted market positioning.
• Manage compensation governance, policies, and compliance, including global pay transparency, pay equity reviews, and local labor regulations.
• Partner with HR Business Partners and Talent Acquisition to provide strategic guidance on offers, promotions, and retention initiatives.
• Lead compensation-related projects such as job architecture alignment, system implementations (Workday Advanced Compensation), and acquisition integrations.
• Develop and deliver compensation education, communications, and tools for leaders to enable informed pay decisions.
• Partner with the Total Rewards and Finance teams to forecast compensation spend and assess cost implications of compensation programs.
• Monitor compensation trends and best practices, providing strategic recommendations to senior HR and business leaders.

Minimum Requirements:

• 7+ years of progressive experience in compensation or total rewards; experience managing global programs required.
• Deep understanding of compensation strategy, market pricing, job evaluation, and incentive design.
• Advanced analytical skills and proficiency with Excel; experience with compensation tools such as Radford, Mercer, or Workday Advanced Compensation preferred.
• Strong project management and organizational skills with the ability to manage multiple programs simultaneously.
• Demonstrated ability to influence and partner effectively with HR, Finance, and business leaders across geographies.
• Knowledge of global regulatory requirements and trends, including pay transparency, FLSA, and EU pay directives.
• Excellent communication and storytelling skills with the ability to translate data into actionable insights.
• Experience in a high-growth, fast-paced, or global technology environment strongly preferred.

Position Summary

The Residuals & Bonus Manager oversees the calculation, reconciliation, distribution, and reporting of all residual payments, bonuses, incentives, and commission structures related to merchant accounts and sales partners. This role ensures accuracy, compliance, and transparency in financial payouts and plays a key part in supporting sales channels, ISO partners, agents, and internal stakeholders.

Key Responsibilities

Residuals Management

• Validate monthly residual payouts for ISOs, sales agents, referral partners, and internal stakeholders.
• Reconcile processor statements to internal systems to ensure accuracy.

• Validate merchant processing data, interchange fees, buy rates, markups, and revenue splits.

• Audit merchant accounts for rate changes, billing discrepancies, and adjustments.
• Maintain and update residual structures, split agreements, and partner contracts.
• Manage chargebacks, fees, and pass-through costs impacting monthly residual earnings.

Bonus & Incentive Programs

• Administer monthly, quarterly, and annual bonuses and performance-based incentives.
• Work with Sales Leadership to refine compensation structures and bonus models.
• Track and validate activity-based incentives (new accounts, volume milestones, portfolio growth, etc.).
• Identify anomalies or disputes related to bonuses or commissions and resolve them promptly.

Reporting & Analytics

• Prepare detailed financial reports on payouts, trends, margins, and profitability.
• Provide partners and management with transparent payout statements.
• Conduct variance analysis and identify areas for optimization.
• Support forecasting and budgeting related to commissions and residual revenue.

Systems & Process Management

• Maintain and enhance payout systems, compensation software, and data tools.
• Collaborate with Operations, Sales, and IT to streamline workflows and automate manual processes.
• Ensure data integrity across CRM, processing systems, and reporting platforms.

Stakeholder Support

• Respond to inquiries from agents, ISOs, sales reps, and leadership regarding compensation.
• Provide clear explanations of calculations, rate changes, and merchant activity affecting payouts.
• Support sales teams with pricing modeling and residual forecasting.

Qualifications

Required

• 3–5+ years of experience in merchant services, payments, or financial operations.
• Strong understanding of interchange, merchant pricing structures, and processor statement formats.
• Advanced Excel/Sheets skills (pivot tables, VLOOKUP/XLOOKUP, formulas, data cleaning).
• High attention to detail with excellent reconciliation and auditing skills.
• Strong analytical mindset and ability to explain complex payouts clearly.

Preferred

• Experience with residual/commission platforms (e.g., IRIS CRM, Tilled, Payrix, Stripe, or in-house systems).
• Familiarity with ISO/agent agreements and payment processing revenue models.
• Understanding of chargebacks, network fees, and merchant portfolio management.
• Background in Finance, Accounting, Business, or related fields.

Core Competencies

• Analytical thinking
• Accuracy & attention to detail
• Problem-solving
• Confidentiality and data integrity
• Communication & partner support
• Process improvement
• Time management, especially during payout cycles

Typical KPIs

• Accuracy rate of monthly payouts
• Timeliness of residual and bonus distribution
• Partner satisfaction (internal and external)
• Reduction of payout disputes or errors
• Automation and efficiency improvements in payout processes

Position Summary

The Senior Manager, Global Benefits leads the strategy, design, and governance of Shift4’s global benefits programs across all regions to ensure alignment with the company’s Total Rewards philosophy, regulatory requirements, and global growth objectives.

This role partners closely with HR, Finance, Legal, and external brokers to develop competitive, compliant, and scalable benefits programs that support employee well-being, manage risk, and optimize cost. The Senior Global Benefits Manager oversees global health, welfare, retirement, and risk programs, ensuring operational excellence and consistency across 30+ countries.

Key Responsibilities

• Lead the design, implementation, and continuous improvement of global benefits programs, including health, welfare, retirement, and insured risk benefits across all regions.
• Oversee annual benefits renewals, vendor negotiations, and broker partnerships to ensure competitive positioning and cost discipline.
• Manage global benefits governance, including compliance with local labor laws, statutory requirements, and multinational pooling arrangements.
• Partner with Finance to forecast and manage global benefits costs, including trend analysis, stop-loss strategy, and renewal modeling.
• Lead benefits integration efforts for acquisitions, ensuring seamless transition and alignment to Shift4’s benefits framework.
• Develop and maintain global benefits policies and documentation, ensuring clarity and consistency across geographies.
• Partner with HR Business Partners to advise on local benefits practices, employee inquiries, and country-specific requirements.
• Monitor regulatory developments and market trends (e.g., EU directives, pension reforms, healthcare cost trends) and provide strategic recommendations.
• Oversee benefits administration processes and ensure accuracy, vendor performance, and service quality.
• Support employee communication and education efforts related to benefits programs.
• Drive global benefits harmonization initiatives where appropriate while balancing local regulatory and market realities.

Minimum Requirements

• 7+ years of progressive experience in global benefits or total rewards, with direct experience managing multi-country programs.
• Strong understanding of global health, welfare, retirement, and risk benefit structures.
• Experience working with multinational brokers (e.g., Mercer, WTW, Aon) and global pooling arrangements.
• Knowledge of international regulatory frameworks and statutory benefit requirements.
• Strong financial acumen with experience in benefits cost forecasting and trend analysis.
• Demonstrated ability to manage vendors and negotiate contracts effectively.
• Strong project management skills, particularly in global rollouts or M&A integration.
• Excellent communication skills with the ability to translate complex benefits information into clear guidance.
• Experience in a high-growth, global technology or payments environment preferred.

Who are we hiring?

The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives. This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations. The Lead shares best practices, escalates risks or gaps, and partners with ESC leadership to strengthen team performance and the overall employee experience.

What will you do?

• Act as a point of support for Tier 1 employee inquiries by working service requests alongside the team, reinforcing accurate resolution, effective escalation, and adherence to service expectations.
• Support Representatives in processing absences and call offs, providing guidance on appropriate handling and escalation where needed.
• Support resolution of employee staffing issues, including missed clocks, schedule changes, attendance matters, pay inquiries, and Time and Attendance–related questions, reinforcing consistent and compliant execution.
• Support employee onboarding by reinforcing completion of new hire paperwork, I-9 processing, and orientation practices, ensuring consistency and accuracy across Representatives.
• Contribute to HR functions by reinforcing licenses and certifications requirements, supporting training and development initiatives, and guiding Representatives through Time and Attendance–related disciplinary processes.
• Partner with Coordinators and ESC Leadership to reinforce day-to-day departmental orientation, alignment, and execution standards.
• Support Employee Service Center office operations through on-site presence, real-time guidance, and engagement that promotes smooth business operations.
• Observe trends, recurring issues, or compliance gaps in daily work and escalate insights to the Supervisor and ESC Manager to support training reinforcement and continuous improvement.
• Build trust with venue partners through visibility, engagement, and timely follow-up, surfacing operational gaps and training needs as they arise.

What do you need to succeed?

• 2+ years of experience in a call center, HR, or employee services environment, supporting high-volume, event-driven operations across in-person, phone, and electronic channels.
• Knowledge of event driven operations, including time & attendance, payroll, onboarding, and compliance, or the ability to quickly gain fluency in comparable environments.
• Proficiency with HRIS and case management systems (e.g., Oracle) and comfort navigating multiple systems in a fast-paced setting.
• Comfortable providing clear, constructive feedback, addressing errors, reinforcing standards, and guiding peers toward correct execution.
• Strong communication, organization, and problem-solving skills, with sound judgment in sensitive situations.
• Spanish language skills preferred; fluency in English and Spanish a plus.

Special Requirements

• Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.

#LI-Onsite

Who are we hiring?

The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives. This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations. The Lead shares best practices, escalates risks or gaps, and partners with ESC leadership to strengthen team performance and the overall employee experience.

What will you do?

• Act as a point of support for Tier 1 employee inquiries by working service requests alongside the team, reinforcing accurate resolution, effective escalation, and adherence to service expectations.
• Support Representatives in processing absences and call offs, providing guidance on appropriate handling and escalation where needed.
• Support resolution of employee staffing issues, including missed clocks, schedule changes, attendance matters, pay inquiries, and Time and Attendance–related questions, reinforcing consistent and compliant execution.
• Support employee onboarding by reinforcing completion of new hire paperwork, I-9 processing, and orientation practices, ensuring consistency and accuracy across Representatives.
• Contribute to HR functions by reinforcing licenses and certifications requirements, supporting training and development initiatives, and guiding Representatives through Time and Attendance–related disciplinary processes.
• Partner with Coordinators and ESC Leadership to reinforce day-to-day departmental orientation, alignment, and execution standards.
• Support Employee Service Center office operations through on-site presence, real-time guidance, and engagement that promotes smooth business operations.
• Observe trends, recurring issues, or compliance gaps in daily work and escalate insights to the Supervisor and ESC Manager to support training reinforcement and continuous improvement.
• Build trust with venue partners through visibility, engagement, and timely follow-up, surfacing operational gaps and training needs as they arise.

What do you need to succeed?

• 2+ years of experience in a call center, HR, or employee services environment, supporting high-volume, event-driven operations across in-person, phone, and electronic channels.
• Knowledge of event driven operations, including time & attendance, payroll, onboarding, and compliance, or the ability to quickly gain fluency in comparable environments.
• Proficiency with HRIS and case management systems (e.g., Oracle) and comfort navigating multiple systems in a fast-paced setting.
• Comfortable providing clear, constructive feedback, addressing errors, reinforcing standards, and guiding peers toward correct execution.
• Strong communication, organization, and problem-solving skills, with sound judgment in sensitive situations.
• Spanish language skills preferred; fluency in English and Spanish a plus.

Special Requirements

• Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.

#LI-Onsite

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a People Business Partner for our People & Culture team.

Department Overview:  

Join our growing team of People Business Partners to help develop our managers and employees in a meaningful way.  

We are growing quickly — now over 500 employees serving over 10,000 patients — and making a big impact in the healthcare space, so it’s an especially exciting time to join us and make a difference.  

Every day You Will:  

As a dedicated People Business Partner, this role will support people leaders within the assigned client group and provide guidance and coaching to assist people leaders to effectively lead and develop their teams.

• Drives accountability for performance, reliability, and behavioral standards through corrective action. This role will spend a good amount of time driving corrective action outcomes, partnering with leaders on improvement memos, and coaching on best practices related to the Company’s corrective action process
• Acts as point-of-contact for employee relations, which includes handling employee complaints, conflict resolution, interpreting company practices and policies to both people leaders and employee and gaining mutual agreement for a way forward
• Maintains a positive environment for employees, coaching for employee development, ensuring employees feel heard and valued
• Possesses strong knowledge of employment law and has a strong understanding of HR risk migration and best practices in a various of HR generalist areas with expertise for compliance in multiple states preferred (currently NY, CA, PA, MO, FL, NV and growing) 
• Assists People Partner team with key initiatives and projects which contribute to the company-wide enterprise

Ideal Candidate Will Possess:  

• 5+ years of experience in Human Resources experience, working with multiple client groups
• Must have extensive experience with corrective/disciplinary action philosophy and practice  
• Excellent communication skills, both written and verbal, in one-on-one settings and group settings; able to convey complex HR and legal concepts in straight-forward, caring and non-corporate language  
• Passion and successful track record for mentoring and coaching managers as well as employees 
• Experience supporting HR programs like career path, leveling, learning programs, calibrations; experience enabling managers to leverage these and other tools effectively  
• Ability to track projects and programs and move them forward to completion in a timely manner; ability to collaborate effectively with people across the business  
• Tech savvy and comfortable with data and multiple HR platforms  
• Adept at thinking outside the HR box and great at humanizing HR into what it is really intended for… supporting and developing people, creating a fulfilling work environment where we can all do and be our best  
• Naturally exude positivity, compassion, support; strong sense of integrity and an ability to discern the right path forward through HR compliance regulations; strong work ethic and demonstrated ability to follow through and get results  
• Demonstrated expertise in this field including mastery of HR compliance and legal requirements  
• Formal education preferred (Bachelor or Masters degree in a related field and/or certifications); training and/or certification as a coach preferred  

 Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a People Business Partner for our People & Culture team.

This role is hybrid based out of our Las Vegas, NV office.

Department Overview:  

Join our growing team of People Business Partners to help develop our managers and employees in a meaningful way.  

We are growing quickly — now over 500 employees serving over 10,000 patients — and making a big impact in the healthcare space, so it’s an especially exciting time to join us and make a difference.  

Every day You Will:  

As a dedicated People Business Partner, this role will support people leaders within the assigned client group and provide guidance and coaching to assist people leaders to effectively lead and develop their teams.

• Drives accountability for performance, reliability, and behavioral standards through corrective action. This role will spend a good amount of time driving corrective action outcomes, partnering with leaders on improvement memos, and coaching on best practices related to the Company’s corrective action process
• Acts as point-of-contact for employee relations, which includes handling employee complaints, conflict resolution, interpreting company practices and policies to both people leaders and employee and gaining mutual agreement for a way forward
• Maintains a positive environment for employees, coaching for employee development, ensuring employees feel heard and valued
• Possesses strong knowledge of employment law and has a strong understanding of HR risk migration and best practices in a various of HR generalist areas with expertise for compliance in multiple states preferred (currently NY, CA, PA, MO, FL, NV and growing) 
• Assists People Partner team with key initiatives and projects which contribute to the company-wide enterprise

Ideal Candidate Will Possess:  

• 5+ years of experience in Human Resources experience, working with multiple client groups
• Must have extensive experience with corrective/disciplinary action philosophy and practice  
• Excellent communication skills, both written and verbal, in one-on-one settings and group settings; able to convey complex HR and legal concepts in straight-forward, caring and non-corporate language  
• Passion and successful track record for mentoring and coaching managers as well as employees 
• Experience supporting HR programs like career path, leveling, learning programs, calibrations; experience enabling managers to leverage these and other tools effectively  
• Ability to track projects and programs and move them forward to completion in a timely manner; ability to collaborate effectively with people across the business  
• Tech savvy and comfortable with data and multiple HR platforms  
• Adept at thinking outside the HR box and great at humanizing HR into what it is really intended for… supporting and developing people, creating a fulfilling work environment where we can all do and be our best  
• Naturally exude positivity, compassion, support; strong sense of integrity and an ability to discern the right path forward through HR compliance regulations; strong work ethic and demonstrated ability to follow through and get results  
• Demonstrated expertise in this field including mastery of HR compliance and legal requirements  
• Formal education preferred (Bachelor or Masters degree in a related field and/or certifications); training and/or certification as a coach preferred  

 Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

#INDLV

The application window will be open until at least May 6, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description

In this role, you'll:

• Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management. 
• Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
• Obtain a robust knowledge of Google Fiber’s network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants. 
• Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
• Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
• Need to have the ability to lift up to 45 lbs on occasion. 
• Need to have the ability to work some nights and weekends.

At a minimum we'd like you to have:

• High school diploma or GED.
• 1 year of experience in sales and/or customer service. 
• Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
• A valid driver’s license and access to reliable transportation during working hours.
• Ability to pass a motor vehicle record check that meets company standards.

It's preferred if you have:

• 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
• Property Management experience.
• Proficiency in SalesForce or other CRM. 
• Experience with effective sales relationship-building or partnership development.  
• Excellent work ethic, communication, navigating ambiguity and time management skills.
• Ability to speak Spanish.

The US base salary range for this full-time position is ($34/hr - $37/hr) + bonus + benefits.

About the Role:

As a Partner Manager at Gusto, you will be responsible for driving the strategy and growth of a portfolio of Gusto Pro's largest and most strategic accounting firm partners. In this role, you will be responsible for maintaining and expanding current revenue and usage within these firms, as well as identifying, pitching, and facilitating growth opportunities. You should be comfortable building deep relationships at all levels of a partner organization, from staff accountants to managing partners, and adept at managing complex partner relationships and product configurations. Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next. You will also work cross-functionally with senior members of Gusto’s team to strengthen the partner relationship, coordinate joint efforts, and provide input as we evolve our Gusto Pro product roadmap and processes.

About the Team:

Gusto Pro is a game-changing, cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. Gusto Pro boasts powerful features like client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software, enabling firms to elevate their client service and skyrocket their practice growth. Learn more about Gusto Pro

Here’s what you’ll do day-to-day:

• Take a portfolio-based approach to your book of business to identify areas of risk and opportunities for revenue growth within your assigned accounting firms.
• Build detailed territory and account plans to lead Quarterly Business Reviews (QBRs) within your large partner portfolio to identify opportunities for growth, including aligning the Gusto Pro Partner Program with the partners strategic growth objectives.
• Balance both new partner acquisition (in collaboration with dedicated Partner BDR) and development of active partners.
• Act as a single point of contact for partners on behalf of aligned cross-functional sales supporting roles.
• Coordinate outreach strategy and partner enablement with cross-functional supporting functions to grow cross-sell/up-sell product adoption. 
• Lead frequent discussions (weekly status calls, upsell calls, QBRs) with partners to ensure they are leveraging the Gusto Pro platform to achieve successful business outcomes for their clients and their firm.
• Drive awareness and usage of new or updated Gusto Pro features and integrations to the partners in your book, showcasing how these advancements can benefit their clients.
• Own end-to-end execution of contract renewals and upsells, negotiating mutually beneficial terms and ensuring seamless transitions.
• Collaborate with product, design, and engineering teams to provide informed recommendations for Gusto Pro’s product roadmap, based on partner feedback and market trends, to enhance the partner and client experience.
• Navigate and update internal and external stakeholders, inclusive of C-suite executives at Gusto, partners, and cross-functional teams.
• Communicate and report to leadership on sales activity, pipeline progress, and market trends.
• Travel to meet with prospective partners. This includes representing Gusto at Industry Events and Conferences. 

Here’s what we're looking for:

• 5+ years of experience as a Partner Manager, Channel Manager, or other Sales-related function.
• A consistent track record of exceeding sales quotas and building long-term client relationships. Including negotiating complex six-figure contracts.
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs.
• Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
• A strong drive to succeed, and comfortable pushing the pace of action with partners and internal teams.
• Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
• Strong analytical and problem-solving abilities – you're a strategic thinker.
• Work collaboratively but autonomously: asking for what you need, but not expecting micromanagement.
• Experience with CRM and Sales Software (e.g., Salesforce, ZoomInfo, Tableau).

Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta & most remote locations, $155,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

Available Location: This is a remote role but the location requirement is that you reside in Las Vegas, NV

What you'll do

Cloudflare is looking for highly motivated Named Account Executives seeking a role with the opportunity to help build a GTM working with some of the largest companies in North America. This position will manage a focused set of ~20-30 accounts with $1B -$25B in annual revenues. The Enterprise Account team will shape and lead Cloudflare’s Go To Market.

We will leverage the strength of all Cloudflare functions to become a strategic partner to our customers and their digital transformation efforts. Our product and services and our methods of engagement will differentiate and delight our customers.

The AE will interact with both C-level clients and senior technical decision makers, utilizing Cloudflare solutions and resources to drive a business partnership focused on joint success with our customers.  Success requires consultative, solutions-oriented sales, and customer service skills in addition to intense personal energy and focused activity. A critical factor of achievement in this role is the ability and desire to focus and lead an internal group of constituents to bring their skillset to bear to build solutions and exponentially grow revenue. The AE must be expert in identifying business opportunities with customers, developing Enterprise Account Plans, driving execution across functional stakeholders, and closing revenue. The Enterprise Account Executive should be comfortable engaging in business level outcome conversations with the C-suite, presenting Cloudflare’s vision and plan for value creation to all levels, and negotiating win-win scenarios for all parties. The AE will be accountable to obtaining new business and expansion of Cloudflare wallet-share within existing customers. The role involves handling multiple accounts and will require high degrees of attention to detail and coordination with customers, partners, and internal resources. Lastly, the AE should thrive in an entrepreneurial environment where initiative is celebrated and enthusiasm for the possible is expected.

Enterprise Account Team Core Values:

Be Successful – Success comes from hitting your goals on a consistent basis. Have a plan for “how” you’ll hit your goals and evaluate often; that way you always know where you stand. Be in a position and ready to demonstrate your plan for success.

Provide Customers with a Premium Business Experience - Solutions, Empathy, Proactiveness, Anticipation of needs, Company Support, Creativity, and Urgency to Deliver Value are core principles of a Cloudflare Strategic Account Experience. Give your customers a level of service that is unmatched in the industry.

Be Brilliant in the Basics - The hallmark of a high performance team is their willingness to commit to Brilliance in the Basics in all aspects of their roles. Forecasting, SFDC Disciplines, Pipeline Management, Account Engagement, Negotiation, Closing, and Depth of Cloudflare Knowledge are the basic skills that make a Strategic Account Executive successful.

Make Bold Decisions - Operating with the largest companies in the world is a “game of inches”. Often the Enterprise Account Executive will have to make strategic decisions on engagement, terms, and support. These decisions should be made by the AE who is closest to the issue and most affected by it. Top down management of accounts is outdated because of the speed of today’s business. If execution presents risk, Seek the advice of leaders when and where you need it.

Teammate - We are all individually accountable to our goals, but we operate as a team. No one person has all the answers, but collectively the knowledge, experience, and acumen of the team is deep. Be the person who actively seeks to assist the team, shares knowledge, and extends your personal network. We are successful when we are all overachieving as a group.

Additional responsibilities will include:

• Proactively manage and grow a portfolio of assigned Enterprise level clients.
• Close new and expansion business monthly, quarterly, and annual basis, meeting or exceeding assigned quota.
• Manage customer relationships and assume ownership of deadlines and deliverables to ensure Cloudflare is correctly positioned to win business.
• Develop C level and Decision Maker relationships within accounts for the purpose of establishing strategic alignment to customer’s transformative objectives.
• Develop pipeline by maintaining a high level of activity/outreach directly and indirectly, deeply understanding the customers goals and objectives, and analyzing where Cloudflare can add value.
• Maintain accurate forecasts and report to the sales leader on the status of New and Expansion opportunities for weekly sales meetings. Leverage MEDDPIC framework in SFDC document weekly progress.
• Accountable to reverse closure steps and establish jointly owned timelines with Customers. Understand the purchasing process fully and be able to document progress against required steps to closure.
• Organize and deliver executive level presentations, proposals, commercial terms with Customers.
• Leverage the Executive Briefing Center and process to establish key sponsorships and support of accounts with Cloudflare Executives.
• Build and maintain relationships with channel partners to establish joint value propositions and Customer value.
• Participate in team meetings and deliver GTM guidance on how to better partner with accounts.

Examples of desirable skills, knowledge and experience

• 6+ years of experience coupled with proficiency in Cloud Networking and Security Technology with industry awareness.
• Demonstrated track record of meeting and exceeding quota.
• Expert Sales Acumen (Discovery, Position, Compete, Negotiate, Close, Expand).
• Ability to lead a multidisciplinary team over a long term account horizon.
• Able to identify key players in organizations and possess the ability to convert business issues into solutions.
• Comfortable selling to obtain new business or expand existing business. Strong closing skills are essential.
• Ability to build meaningful relationships quickly.
• Someone who acts with integrity and honesty in all situations.
• Be able to demonstrate a positive attitude internally and externally.
• Expert at building rapport and owning the room.
• Aggressiveness in execution and planning.
• Ability to take successes and challenges in stride.
• Discipline to work w/o instant gratification.
• Someone who is bold in their actions and never satisfied with complacency.
• A strong will and fortitude to work a plan in the face of challenge.
• A business professional who loves the sales profession.

• Equity

  This role is eligible to participate in Cloudflare’s equity plan.

  Benefits

  Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

  Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

  Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

  Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

*This role will begin remote and transition to a hybrid schedule (at least 1 day a week in office) once our Las Vegas office opens

At Point, we don’t just hire Inside Sales Managers, we welcome leaders into a culture grounded in self-awareness, resilience, and shared ambition. We believe impactful sales leaders are defined by how thoughtfully they show up for their team, their partners, and their own growth. In this role, you’ll continually refine your craft through intentional coaching, authentic motivation, principled influence, strong sales and business acumen, and an unwavering belief in your team’s potential. If you’re driven to grow while helping others do the same, you’ll find a meaningful place to lead at Point.

About the role

We are looking for an Inside Sales Manager to lead a high-performing B2C sales team in a fast-paced, call center / inbound sales environment. In this role, you will manage a team of inside sales representatives and account managers, driving performance across a high-volume pipeline of homeowner leads.

You will play a crucial role in improving sales performance and conversion rates through effective goal setting, coaching, and day-to-day team support. As a hands-on sales leader, you’ll develop talent, lead ongoing sales training, and implement scalable strategies that drive revenue growth while enhancing the customer experience.

This is an ideal opportunity for a sales manager with experience leading remote inside sales teams or call center agents, who thrives in a metrics-driven environment and enjoys building high-performing teams.

Your responsibilities

• Day-to-Day Team Support
  • Manage daily operations of a high-volume inside sales team, ensuring consistent coverage.
  • Partner with Account Managers/Sales Reps to navigate complex homeowner scenarios.
  • Resolve escalated homeowner concerns with urgency and professionalism.
• Performance Management
  • Set and manage monthly sales targets aligned to company goals.
  • Evaluate quantitative and qualitative performance through reporting and call reviews.
  • Coach and develop inside sales representatives and account managers to improve conversion rates, call performance, and revenue attainment.
  • Lead consistent 1:1s and team meetings focused on accountability and development.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Lead call center sales initiatives, including inbound and outbound campaigns, scripting, call volume expectations, and SLA management.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

About you

• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Bachelor’s degree in a related field, or equivalent practical experience.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.
• Skilled in defining short-term success metrics that align with long-term company objectives.
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.
• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR.
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

• All US metro areas | $90,000 base + commission that averages up to 50% of base salary**
  • Commission is based on total team performance and is uncapped, so leading a team of top performers can result in higher commissions.
  • **Commission target is subject to change based on team volume and performance.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a hybrid position and will begin remote and transition to a hybrid schedule (at least 1 day a week in office) once our Las Vegas office opens. 

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Submit your interest to join our Partner Sales team!

Gusto is seeking sales professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in 2026. In these roles, you will own each partner relationship from first conversation to lasting collaboration—delivering exceptional experiences and driving meaningful results for accounting firms or financial advisors and their clients. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume. 

While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!

About the Role:

Gusto’s Partner Sales organization is growing, and we’re always looking to meet future teammates who are passionate about helping accountants and financial advisors transform the way they serve small businesses. Whether your strengths lie in acquiring new partnerships or nurturing long-term relationships, we’d love to connect.

Our GustoPro Sales team partners with accounting firms and financial advisors nationwide to help them onboard their clients to Gusto and unlock the full value of our platform. We’re building a talent pipeline for future Account Executive and Account Manager opportunities—both roles focused on empowering our accountant partners and financial advisors, driving adoption, and growing shared success across the Gusto ecosystem.

Here’s what you’ll do day-to-day:

• Nurture Partner Relationships: Build and manage trusted relationships with accounting firm partners. Grow existing relationships by helping firms activate more clients and deepen their engagement with Gusto.
• Develop & Close Business: Drive new business by identifying, engaging, and onboarding new firms into the Gusto Pro ecosystem.
• Empower Partners: Lead consultative conversations that uncover partner needs and align Gusto’s solutions to their business goals.
• Collaborate Cross-Functionally: Work closely with Marketing, Product, and Customer Success to improve the partner experience.

Positions available in the future range across multiple levels. Here’s what we're looking for:

• 5+ years of professional sales experience in payroll, HCM, SaaS, or HR tech with a focus on accounting firms or financial advisors.
• 2+ years of proven success managing or acquiring a book of business with measurable quota attainment.
• Experience working with accountants, financial advisors, payroll, HR tech, or financial services.
• Skilled in consultative, relationship-based sales and value-driven conversations.

Submit your interest to join our CX team!

Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in 2026. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume. 

While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!

About the Role:

Gusto is seeking motivated, customer-centric professionals interested in being considered for future health insurance benefits customer experience opportunities in 2026. These roles are ideal for customer-facing benefits professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.

As a seasoned Health Insurance Benefits Advocate, you will act as the single point of contact for all benefits support and renewal inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You’ll help employers get group benefits for the very first time, and then help those employers continue to make important benefits decisions on an annual basis. Together, we’re not just simplifying benefits — we’re helping small businesses offer competitive, people-first benefits that support happier, healthier teams.

Here’s what you’ll do day-to-day:

• Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.
• Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for health insurance benefits inquiries. 
• Partner with internal teams to address and resolve customer inquiries and concerns throughout the benefits renewal process.
• Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.
• Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your health insurance benefits and product knowledge and unique understanding of each individual customer.
• Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.
• Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs. 

Here’s what we're looking for:

• 3-6 years of customer experience with 1+ years of full-time experience in health insurance benefits. 
• Account Management experience preferred. 
• Life & Health Insurance Producers Licensure preferred. 
• Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.
• Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.
• Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.
• Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.

This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.

Submit your interest to join our CX team!

Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in 2026. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume. 

While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!

About the Role:

Gusto is seeking motivated, customer-centric professionals interested in being considered for future payroll customer experience opportunities in 2026. These roles are ideal for customer-facing payroll professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.

As a Payroll Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, move quickly to strategize and creatively solve problems, act as an advocate to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership. You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.

Here’s what you’ll do day-to-day:

• Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.
• Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for payroll and benefits inquiries. 
• Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.
• Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.
• Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.
• Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes. 
• Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs. 

Here’s what we're looking for:

• 3-6 years of customer experience with 1+ years of full-time experience in Payroll. 
• Account Management experience preferred. 
• Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.
• Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.
• Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.
• Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.

This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Las Vegas, NV

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Las Vegas Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $16/hour

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: Las Vegas, NV

Morning shift hours: 

DA (Sunday - Wednesday 6:30 AM - 5:00 PM)

DE (Wednesday - Saturday 6:30 AM - 5:00 PM)

DC (Monday, Tuesday, Thursday, Friday 6:30 AM - 5:00 PM)

PT (Saturday, Sunday 6:30 AM - 5:00 PM)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
• Stay active and engaged in a fast paced, high energy warehouse environment
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
• Basic English reading/writing skills
• Must be 18 years or older
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
  
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe
  
  

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Restaurant Nightlife Manager is a dynamic hospitality professional responsible for daily restaurant administration, maintaining facilities and DOH compliance, building & supporting excellent team morale and accountability, building customer relations and problem solving, and supporting the General Manager in all facets of the restaurant’s day to day operations and financial goals. 

They collaborate with all culinary and front of house departments to run the restaurant harmoniously in an efficient and cost-effective manner. They inspire team members to perform at their highest potential and drive great customer experiences in service nightly.

Essential Job Duties & Responsibilities:

Hospitality:

• Promotes the core values and culture of COTE, including but not limited to excellence in food and beverage, service, and hospitality. 
• Liaise between the Events, FOH, and BOH, departments before and during all events. 
• Provides and oversees the service for all VIP guests when on property.
• Develops positive customer relationships and addresses customer service needs. Responds to customer feedback as needed. 

Operations:

• Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. 
• Manages hourly employees in their daily responsibilities at COTE, providing clear, effective direction. 
• Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed. 
• Performs all back office POS functions including employee profile and menu creation. 
• Plans, executes and communicates all promotions and company information effectively and efficiently.
• Conducts Department of Health (“DOH”) walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately.
• Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.
• Ensures that all team members are educated on our products and services. 
• Ensures that all COTE drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Participates in community events and helps to ensure corporate social responsibility goals of the company are met.

Events/Nightlife: 

• Maintains and leverages strong relationships with nightlife industry partners, including promoters, entertainment groups, and hospitality influencers, to elevate guest traffic and brand visibility.
• Oversees nightlife programming, including late-night service, special events, and/or entertainment-driven activations.
• Collaborates with leadership to concept, plan, and schedule nightlife events, ensuring alignment with brand standards and guest experience expectations.
• Coordinates all operational aspects of private dining and event experiences, including logistics, timelines, floor plans, staffing, and client communications.
• Provides on-site leadership during all events, ensuring seamless execution, timely service, and effective guest recovery when needed.
• Partners with Sales, Marketing, and Guest Relations teams to support event inquiries, BEO development, client walkthroughs, and pre-event planning meetings.
• Develops and implements SOPs and operational systems to support the growth and efficiency of nightlife and events programming.
• Ensures nightlife and event operations comply with DOH regulations, safety standards, and liquor law requirements, including capacity management and security coordination.
• Acts as a brand ambassador for nightlife and events, representing the company at hospitality industry gatherings, partner activations, and community events.
• Oversee maintenance of the reservation book in conjunction with the Maître d' Manager.
• Provide updates to events as necessary with both Front of House and Back of House teams in order to ensure clear and constant communication.
• Oversee all facets of event coordination and set-up for all VIP events and buyouts in service.

Staff Management:

• Hire, train, supervise, manage, coach, counsel, and evaluate FOH hourly employees. Develops and inspires the team. 
• Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions.
• Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards.
• Resolves team member or customer conflicts consistent with COTE’s complaint handling guidelines. 
• Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.
• Responsible for training new employees as assigned.

Standards:

• Display knowledge of Cote brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. 
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.  
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. 
• Working understanding of human resource principles, practices, and procedures.
• Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards. 
• Ability to effectively train others.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers. 
• Ability to maintain a positive working relationship with all third-party vendors.
• Degree in Hospitality, Culinary Management, or similar subject preferred.
• Minimum of three to five (3-5) years' experience in the entertainment industry, working in a high-volume Nightclub, Bar, Lounge, and/or Restaurant environment.
• Ability to execute steps of service in adherence with company policy. 
• Must be of legal age to serve alcohol. 
• Certification for responsible alcohol service or ability to obtain within 6 months.

Director of Client Relations (aka Director of Sales)
Location: Las Vegas, NV
Sales Territory: Local
Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture

At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role—it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting—from boardrooms to BBQs, ballgames to cold call walk-ins—and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.

What You'll Do: 

Lead and Develop a Territory Sales Team 

• Motivate and manage a team of B2B Client Relationship Managers (aka outside sales reps)
• Drive performance, accountability, and professional development
• Coach your team in sales strategies, tools, and account planning
• Lead monthly sales meetings and conduct regular reviews to keep goals on track

Act as the Territory’s Sales Leader and Brand Ambassador 

• Serve as the go-to sales leader for your region—internally and externally
• Build authentic, lasting relationships with business clients
• Represent Ernest at appreciation events, sports outings, and client meetings
• Partner with supplier reps to drive value and strengthen relationships

Drive New Business and Grow Existing Accounts 

• Guide and support your Client Relationship Managers as they hunt for new business and grow key accounts
• Equip your team to uncover client needs, deliver customized solutions, and build long-term loyalty
• Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios
• Be a strategic partner in removing roadblocks, navigating client challenges, and ensuring successful outcomes

Lead with Operational Excellence 

• Create and execute a yearly business plan focused on profitable growth
• Recommend process improvements to elevate the sales function
• Support company policies related to credit, collections, pricing, and more
• Approve pricing deviations and oversee sales promotions, campaigns, and contests

What You Bring

• Proven B2B outside sales success
• Experience managing and growing an outside B2B sales team
• Strong leadership, communication, and coaching abilities
• Track record of strategic thinking and operational execution
• Confidence in building rapport at all levels—from clients to colleagues
• Valid driver’s license and a clean driving record
• Industry experience not required—we hire for potential and performance

Why Ernest? 

We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win—big or small.

Let’s build something great together.

Wanna see what makes us awesome? Hit play on our latest videos:

Newest Company Video with Keanu Reeves!

Watch us make a cardboard skateboard with Tony Hawk!