About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Field Nurse for our Licensed Home Care (LHCSA) team in Albany, NY.

Department & Position Overview:

The Field Registered Nurse is an integral team member of the FreedomCare Licensed Home Care team. They assess our patients' current service needs and reassess needs for service upon significant change in health status.

Every Day You Will:

• Conduct initial assessments of clients to determine care needs and develop individualized care plans.
• Train and supervise non-skilled caregivers in providing personal care, companionship, and assistance with daily living activities.
• Monitor clients’ overall well-being and report any changes to the appropriate healthcare professionals.
• Educate clients and their families on effective care strategies, safety measures, and daily living skills.
• Ensure compliance with agency policies, state regulations, and best practices in non-skilled care.
• Maintain accurate documentation of client care and progress, while ensuring confidentiality.
• Act as a liaison between clients, families, and caregivers to facilitate communication and enhance the quality of care.
• Participate in ongoing training and professional development to stay current with best practices in home care.

Ideal Candidate Will Possess:

• Bachelor's Degree (BSN) and current NYS License or compact License that is in good standing (OR) associate's degree in nursing with relevant homecare clinical experience.
• Minimum of 1-2 years of Nursing experience with a concentration in the homecare agency space.
• Experience in geriatric care or working with individuals with disabilities.
• Ability to travel within the Albany, NY and surrounding areas, as needed.
• Current knowledge of state and federal home health regulations.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Excellent verbal and written communication, organizational and time management skills.
• Strongly Preferred Bilingual in one of the following languages: Spanish, Russian, Chinese, Korean and Bengali.
• Ability to work collaboratively with caregivers and families.
• Proficient in electronic health record (EHR) systems.
• Required valid driver’s license and reliable transportation.
• Previous experience in a non-skilled home care setting.
• Strong experience using a Uniform Assessment System (UAS).

Nice-to-Haves:

• Master's degree in nursing.
• Experience in Home Care, Geriatrics and Case Management; field experience assessing patient care.
• 3+ years of homecare agency experience.
• Previous experience in a non-skilled home care setting.

Why work at FreedomCare?

• Competitive salary and benefits package.
• Flexible scheduling to support work-life balance.
• Opportunities for professional growth and advancement.

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Field Registered Nurse - Bilingual Spanish for our Licensed Home Care Bronx team.

Department & Position Overview:

The Field Registered Nurse is an integral team member of the FreedomCare Licensed Home Care team. They assess our patients' current service needs and reassess needs for service upon significant change in health status.

Every Day You Will:

• Conduct initial assessments of clients to determine care needs and develop individualized care plans.
• Train and supervise non-skilled caregivers in providing personal care, companionship, and assistance with daily living activities.
• Monitor clients’ overall well-being and report any changes to the appropriate healthcare professionals.
• Educate clients and their families on effective care strategies, safety measures, and daily living skills.
• Ensure compliance with agency policies, state regulations, and best practices in non-skilled care.
• Maintain accurate documentation of client care and progress, while ensuring confidentiality.
• Act as a liaison between clients, families, and caregivers to facilitate communication and enhance the quality of care.
• Participate in ongoing training and professional development to stay current with best practices in home care.

Ideal Candidate Will Possess:

• Bachelor's Degree (BSN) and current NYS License or compact License that is in good standing (OR) associate's degree in nursing with relevant homecare clinical experience.
• Minimum of 1-2 years of Nursing experience with a concentration in the homecare agency space.
• Experience in geriatric care or working with individuals with disabilities.
• Ability to travel within the 5 boroughs, as needed.
• Current knowledge of state and federal home health regulations.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Excellent verbal and written communication, organizational and time management skills.
• Strongly Preferred Bilingual in one of the following languages: Spanish, Russian, Chinese, Korean and Bengali.
• Ability to work collaboratively with caregivers and families.
• Proficient in electronic health record (EHR) systems.
• Required valid driver’s license and reliable transportation.
• Previous experience in a non-skilled home care setting.
• Strong experience using a Uniform Assessment System (UAS).

Nice-to-Haves:

• Master's degree in nursing.
• Experience in Home Care, Geriatrics and Case Management; field experience assessing patient care.
• 3+ years of homecare agency experience.
• Previous experience in a non-skilled home care setting.

Why work at FreedomCare?

• Competitive salary and benefits package.
• Flexible scheduling to support work-life balance.
• Opportunities for professional growth and advancement.

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Registered Nurse - Bilingual Spanish for our Licensed Home Care Bronx team.

Department & Position Overview:

The Field Registered Nurse is an integral team member of the FreedomCare Licensed Home Care team. They assess our patients' current service needs and reassess needs for service upon significant change in health status.

Every Day You Will:

• Conduct initial assessments of clients to determine care needs and develop individualized care plans.
• Train and supervise non-skilled caregivers in providing personal care, companionship, and assistance with daily living activities.
• Monitor clients’ overall well-being and report any changes to the appropriate healthcare professionals.
• Educate clients and their families on effective care strategies, safety measures, and daily living skills.
• Ensure compliance with agency policies, state regulations, and best practices in non-skilled care.
• Maintain accurate documentation of client care and progress, while ensuring confidentiality.
• Act as a liaison between clients, families, and caregivers to facilitate communication and enhance the quality of care.
• Participate in ongoing training and professional development to stay current with best practices in home care.

Ideal Candidate Will Possess:

• Bachelor's Degree (BSN) and current NYS License or compact License that is in good standing (OR) associate's degree in nursing with relevant homecare clinical experience.
• Minimum of 1-2 years of Nursing experience with a concentration in the homecare agency space.
• Experience in geriatric care or working with individuals with disabilities.
• Ability to travel within the 5 boroughs, as needed.
• Current knowledge of state and federal home health regulations.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Excellent verbal and written communication, organizational and time management skills.
• Strongly Preferred Bilingual in one of the following languages: Spanish, Russian, Chinese, Korean and Bengali.
• Ability to work collaboratively with caregivers and families.
• Proficient in electronic health record (EHR) systems.
• Required valid driver’s license and reliable transportation.
• Previous experience in a non-skilled home care setting.
• Strong experience using a Uniform Assessment System (UAS).

Nice-to-Haves:

• Master's degree in nursing.
• Experience in Home Care, Geriatrics and Case Management; field experience assessing patient care.
• 3+ years of homecare agency experience.
• Previous experience in a non-skilled home care setting.

Why work at FreedomCare?

• Competitive salary and benefits package.
• Flexible scheduling to support work-life balance.
• Opportunities for professional growth and advancement.

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. 

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

• Here For You (An attitude of service, empathy, and availability) 

• Own It (Drive and ownership) 

• Do the Right Thing (High integrity) 

• Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Intake Specialist for our team in Oregon.

This is a remote role that may require visits to our office in Tualatin Oregon or Bend Oregon

Department & Position Overview:

People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. Must possess high enthusiasm and a salesman-like edge to move client cases from a pending to enrollment status. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Every Day You Will:

• Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare.  
• Provides necessary documentation and requirements with Oregon Medicaid, patients' insurance and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care.  
• Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance.  
• Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.  
• Consistently meets monthly performance metrics of starting patients on Care and call handling
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed starts of care
• Provide exceptional customer service and positive experience for potential patients/caregivers
• Regular communication with a variety of health plans regarding patient benefits and authorizations
• Navigate multiple systems and portals to determine eligibility and obtain authorization

Ideal Candidate Will Possess:

• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
• Must have poise and patience when dealing with clients
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues 
• Keen attention detail, metrics driven, excellent time management skills
• High empathy and collaborative team player
• Flexibility and openness, as the role and responsibilities may change and/or evolve as we grow!

Nice-to-Haves:

• 2+ years of relevant experience in a similar position is preferred
• Salesforce experience 
• 2+ years of customer service experience 
• Bilingual in Spanish, or other languages desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Field Nurse for our Licensed Home Care (LHCSA) team in Buffalo, NY.

Department & Position Overview:

The Field Registered Nurse is an integral team member of the FreedomCare Licensed Home Care team. They assess our patients' current service needs and reassess needs for service upon significant change in health status.

Every Day You Will:

• Conduct initial assessments of clients to determine care needs and develop individualized care plans.
• Train and supervise non-skilled caregivers in providing personal care, companionship, and assistance with daily living activities.
• Monitor clients’ overall well-being and report any changes to the appropriate healthcare professionals.
• Educate clients and their families on effective care strategies, safety measures, and daily living skills.
• Ensure compliance with agency policies, state regulations, and best practices in non-skilled care.
• Maintain accurate documentation of client care and progress, while ensuring confidentiality.
• Act as a liaison between clients, families, and caregivers to facilitate communication and enhance the quality of care.
• Participate in ongoing training and professional development to stay current with best practices in home care.

Ideal Candidate Will Possess:

• Bachelor's Degree (BSN) and current NYS License or compact License that is in good standing (OR) associate's degree in nursing with relevant homecare clinical experience.
• Minimum of 1-2 years of Nursing experience with a concentration in the homecare agency space.
• Experience in geriatric care or working with individuals with disabilities.
• Ability to travel within the Buffalo, NY and surrounding areas, as needed.
• Current knowledge of state and federal home health regulations.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Excellent verbal and written communication, organizational and time management skills.
• Strongly Preferred Bilingual in one of the following languages: Spanish, Russian, Chinese, Korean and Bengali.
• Ability to work collaboratively with caregivers and families.
• Proficient in electronic health record (EHR) systems.
• Required valid driver’s license and reliable transportation.
• Previous experience in a non-skilled home care setting.
• Strong experience using a Uniform Assessment System (UAS).

Nice-to-Haves:

• Master's degree in nursing.
• Experience in Home Care, Geriatrics and Case Management; field experience assessing patient care.
• 3+ years of homecare agency experience.
• Previous experience in a non-skilled home care setting.

Why work at FreedomCare?

• Competitive salary and benefits package.
• Flexible scheduling to support work-life balance.
• Opportunities for professional growth and advancement.

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Home Care Manager for our Care Management team. 

This is a field-based position that requires frequent travel to patient's homes in Queens and Brooklyn, New York.

Department & Position Overview: 

The Health Home Care Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Health Home Care Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan. 

Every Day You Will:

• Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
• Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
• Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
• Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
• Provide crisis intervention when needed
• Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
• Maintain patient confidentiality at all times

Ideal Candidate Will Possess:

• Associate's degree is a must
• 2 years of Care Management experience
• Must be able to travel to minimum of 2 boroughs - Brooklyn and Queens
• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Ability to manage high volume caseloads
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Salesforce

Nice-to-Haves:

• Bachelor's Degree is a plus
• Bilingual Spanish strongly preferred
• Ability to travel to all 5 boroughs in the NYC area
• Access to a vehicle is strongly preferred

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Home Care Manager for our Care Management team. 

This is a field-based position that requires frequent travel to patient's homes in Brooklyn and Queens, New York.

Department & Position Overview: 

The Health Home Care Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Health Home Care Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan. 

Every Day You Will:

• Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
• Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
• Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
• Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
• Provide crisis intervention when needed
• Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
• Maintain patient confidentiality at all times

Ideal Candidate Will Possess:

• Associate's degree is a must
• 2 years of Care Management experience
• Must be able to travel to minimum of 2 boroughs - Brooklyn and Queens
• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Ability to manage high volume caseloads
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Salesforce

Nice-to-Haves:

• Bachelor's Degree is a plus
• Bilingual Spanish strongly preferred
• Ability to travel to all 5 boroughs in the NYC area
• Access to a vehicle is strongly preferred

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Home Care Manager for our Care Management team. 

This is a field-based position that requires frequent travel to patient's homes in Brooklyn and Queens, New York.

Department & Position Overview: 

The Health Home Care Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Health Home Care Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan. 

Every Day You Will:

• Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
• Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
• Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
• Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
• Provide crisis intervention when needed
• Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
• Maintain patient confidentiality at all times

Ideal Candidate Will Possess:

• Associate's degree is a must
• 2 years of Care Management experience
• Must be able to travel to minimum of 2 boroughs - Brooklyn and Queens
• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Ability to manage high volume caseloads
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Salesforce

Nice-to-Haves:

• Bachelor's Degree is a plus
• Bilingual Spanish strongly preferred
• Ability to travel to all 5 boroughs in the NYC area
• Access to a vehicle is strongly preferred

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist I or our team in West Hartford, Connecticut.

This role requires frequent fieldwork five days per week in West Hartford and the surrounding areas, as well as potential visits to our Connecticut office.

Program & Position Overview: 

Structured family caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.  

The Health Coach Specialist  will be a vital part of our operations in Connecticut. Responsibilities include performing orientations, providing an assessment of new patients to our program, and training our caregivers to ensure they provide the best service possible to their loved ones.  

Every Day You Will: 

• Home orientations involving signing of paperwork
• Initial assessments during orientations
• Periodic supervisory visits / check in for on-care cases
• Training caregivers / patients as required per case
• Interacting with the caregiver and other stakeholders, as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers, and patients
• Collaborate in the care practice and communicate impressions of cases to appropriate staff
• Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Travel within the state of Connecticut. 

Ideal Candidate Will Possess: 

• 2+ years of experience working with frail or elderly disabled adults and caregivers
• Abiltiy to travel throughout the New Haven area and surrounding cities
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Hands-on experience in home care, preferred
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist I or our team in West Hartford, Connecticut.

Program & Position Overview: 

Structured family caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.  

The Health Coach Specialist will be a vital part of our operations in Connecticut. Responsibilities include performing orientations, providing an assessment of new patients to our program, and training our caregivers to ensure they provide the best service possible to their loved ones.  

Every Day You Will: 

• Home orientations involving signing of paperwork
• Initial assessments during orientations
• Periodic supervisory visits / check in for on-care cases
• Training caregivers / patients as required per case
• Interacting with the caregiver and other stakeholders, as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers, and patients
• Collaborate in the care practice and communicate impressions of cases to appropriate staff
• Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Travel within the state of Connecticut. 

Ideal Candidate Will Possess: 

• 2+ years of experience working with frail or elderly disabled adults and caregivers
• Ability to travel throughout the New Haven area and surrounding cities
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Hands-on experience in home care, preferred
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist I or our team in New Haven, Connecticut.

This role requires fieldwork 5 days per week at our New Haven, CT or Eastern Corridor (New London/Norwich area) CT offices.

Program & Position Overview: 

Structured family caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.  

The Health Coach Specialist will be a vital part of our operations in Connecticut. Responsibilities include performing orientations, providing an assessment of new patients to our program, and training our caregivers to ensure they provide the best service possible to their loved ones.  

Every Day You Will: 

• Home orientations involving signing of paperwork
• Initial assessments during orientations
• Periodic supervisory visits / check in for on-care cases
• Training caregivers / patients as required per case
• Interacting with the caregiver and other stakeholders, as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers, and patients
• Collaborate in the care practice and communicate impressions of cases to appropriate staff
• Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Travel within the state of Connecticut. 

Ideal Candidate Will Possess: 

• 2+ years of experience working with frail or elderly disabled adults and caregivers
• Ability to travel throughout the New Haven area and surrounding cities
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Hands-on experience in home care, preferred
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist I or our team in New Haven, Connecticut.

This role requires fieldwork 5 days per week at our New Haven, CT or Eastern Corridor (New London/Norwich area) CT offices.

Program & Position Overview: 

Structured family caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.  

The Health Coach Specialist will be a vital part of our operations in Connecticut. Responsibilities include performing orientations, providing an assessment of new patients to our program, and training our caregivers to ensure they provide the best service possible to their loved ones.  

Every Day You Will: 

• Home orientations involving signing of paperwork
• Initial assessments during orientations
• Periodic supervisory visits / check in for on-care cases
• Training caregivers / patients as required per case
• Interacting with the caregiver and other stakeholders, as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers, and patients
• Collaborate in the care practice and communicate impressions of cases to appropriate staff
• Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Travel within the state of Connecticut. 

Ideal Candidate Will Possess: 

• 2+ years of experience working with frail or elderly disabled adults and caregivers
• Ability to travel throughout the New Haven area and surrounding cities
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Hands-on experience in home care, preferred
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About Our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Registered Nurse for our Colorado team. 

This is a full-time role with 401k, health, dental, vision and life insurance. Monday through Friday 8AM to 5PM WEEKENDS OFF! Sign On-Bonus - This Full Time RN role will be eligible for a sign on bonus of $5,000K (Payout bonus will be submitted to the employee after successfully completing 6 months with Freedom Care)

Overview

• Development of Care Plans supporting member authorizations and renewals
• Support supervisory visits for all members on care supporting onsite requirements for the Denver market

Responsibilities

• Under the direction of the Lead Registered Nurse, support home care consumers in development of Care Plans for start of care and continued authorizations
• Outreach to consumers to ensure development of Care Plan in a timely manner
• Engagement and positive relationships with Case Mangers and Providers to ensure continuity of care for home care members
• Conducting home visits for consumers in designated region to support supervisory visits and ensuring compliance
• Document all interactions consistent with policies and procedures and ensuring HIPAA regulations are adhered to
• Escalate critical incidents by reporting to appropriate contact
• Cross collaboration with pre-care, care and clinical team to ensure appropriate care provided 

Education and Experience

• Valid and active RN License in state of Colorado  
• 2+ years clinical experience; Home Care experience preferred
• Proficient in use of Microsoft Office  

Qualifications  

• Ability to provide support to our patients in Denver and Northern Colorado; onsite, telephonic and/or virtual  
• Experience working in startups    

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

 At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Regional Nurse Manager of Clinical Operations for our Albany Team.

This is a hybrid role from our Albany, NY office.

Department & Position Overview:

The Regional Nurse Manager provides professional nursing care and oversees all clinical operations for the assigned region and license in accordance with physician orders, nursing standards of practice, NYS Department of Health regulations, and agency policies and procedures. This role serves as a clinical leadership position, responsible for the supervision, training, and ongoing development of nursing staff, oversight of patient care delivery, regulatory readiness, and participation in Department of Health surveys and site visits.

The Regional Nurse Manager may provide direct patient care as needed and may instruct Personal Care Aides (PCAs) under the agency’s training program, including classroom and skills-based education, when operationally required.

Responsibilities: 

Clinical & Regional Operations Oversight

• Oversees all clinical operations for the assigned region, ensuring services are delivered in compliance
• with NYSDOH regulations, agency policy, and accepted standards of nursing practice.
• Provides clinical leadership and direction to nursing staff assigned to the region.
• Ensures consistent implementation of Plans of Care and adherence to physician orders.
• Serves as the primary clinical contact for the region for operational, compliance, and quality matters.
• Participates in and supports NYSDOH surveys, audits, and site visits, including preparation, on-site
• coordination, and follow-up as directed by the Administrator.
  
  

Field Supervision & Nursing Practice

• Provides care and services according to scope and standards of Nursing Practice and adheres to the Code
• of Ethics for Nurses.
• Respects client and employee rights and privacy; ensures the security of protected information; practices
• ethically and in compliance with the agency’s compliance and privacy programs.
• Follows agency infection control policies, including hand hygiene, bag technique, PPE use, aseptic
• technique, exposure control, and equipment care.
• Assesses and reassesses client needs and responses to care, treatment, and education.
• Develops, implements, evaluates, and revises Plans of Care, including nursing care plans and aide care
• plans, and ensures appropriate care delivery.
• Completes all clinical documentation accurately, timely, and in accordance with agency policy and
• regulatory requirements.
• Coordinates patient care through communication with physicians, case managers, supervisors,
• interdisciplinary team members, vendors, and community resources.
• Supervises, mentors, and trains new and current nursing staff, including orientation, field supervision, competency validation, and ongoing performance feedback
• Conducts or oversees nursing supervisory visits as required.
• Provides patient and caregiver education based on assessed learning needs.
• Interprets and reinforces agency philosophy, policies, and objectives to staff, patients, and families.
• Performs other job-related duties as assigned by the Administrator.

Educator / Training Responsibilities 

• Delivers PCA classroom and practical training as needed based on agency operational needs, including core PCA skills and Alternative Competency Demonstration (ACD).
• Utilizes appropriate teaching methods and technologies to support adult learning.
• Demonstrates practical skills related to home care services and PCA scope of practice.
• Evaluates trainee performance and provides constructive feedback.
• Ensures all training activities comply with NYSDOH and other applicable regulatory requirements.
• Maintains required training documentation, reports, and student records.

Education & Experience Requirements

• NYS Licensed and currently registered as a Registered Professional Nurse.
• Graduate of an approved school of nursing and holds a Diploma, Associate or Baccalaureate Degree.
• Minimum of one (1) year of home care nursing experience.
• RN education or staff training experience preferred.
• Prior supervisory, management, or regional oversight experience strongly preferred.

Qualifications: 

• Strong clinical knowledge, nursing judgment, and leadership skills.
• Demonstrates knowledge of NYSDOH regulations governing Licensed Home Care Services Agencies.
• Demonstrated ability to supervise, train, and evaluate nursing and paraprofessional staff.
• Excellent communication and interpersonal skills with the ability to provide clear direction and resolve
• issues.
• 2+ years of Home Care Nursing experience demonstrating comprehensive understanding of homecare complexities and challenges 
• Master's degree in nursing or related field preferred, showcasing advanced knowledge in healthcare management and leadership 
• Current license to practice as a Registered Professional Nurse in New York State, ensuring compliance with regulatory requirements and standards 
• Previous experience in a Leadership a role with a strong preference for previous DPS experience with strong ability to lead and manage a team effectively 
• Strong assessment, clinical and documentation skills, essential for ensuring high-quality patient care and regulatory compliance 
• Effective communication skills (written and verbal), facilitating effective collaboration with teams, patients and families         
• Strong attention to detail, ensuring accuracy in documentation and adherence to protocols 
• Highly organized, capable of managing multiple tasks and priorities efficiently 
• Motivated self-starter and creative problem-solver, comfortable navigating and resolving challenges in a fast-paced, dynamic environment 
• Proficient utilizing technology and systems to enhance operational efficiency and effectiveness in healthcare delivery
  
  

Why work at FreedomCare? 

We are here for you and committed to providing a best-in-class employee experience.  We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. 

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an LHCSA Staffing Specialist for our LHCSA Team!

This is a full time hybrid position with a required commute of 3 days per week into our main office located in Albany, NY.

Department & Position Overview:

Our LHCSA Staffing Specialist possess a real passion for helping people, which is one of our company’s core values. As a LHCSA Staffing Specialist you will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

Every Day You Will:

• Work with our patients, caregivers and nurses to ensure HHA coverage for our patients’ needs
• Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible
• Ensuring our caregivers are providing the compassionate care plan developed by our nursing dept.
• Work with the HHA recruiter to find and select high quality home health aides
• Keep the HHAs in compliance with regulatory requirements
• Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters
• Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients

Ideal Candidate Will Possess:

• 2+ years in a similar role
• Experience in a LHCSA preferred; previous medical experience a plus
• HHA Exchange software experience strongly preferred
• Ability to think creatively and proactively to solve problems and improve processes
• Proven exceptional customer service skills; excellent written and verbal communication skills
• Proficient computer and phone knowledge; comfortable with technology
• Must have poise and patience when dealing with customers, both internal and external
• Bilingual in Spanish, or other languages desired

Nice-to-Haves:

• 2 + years of customer service experience within a homecare agency organization
• Bilingual in Spanish, or other languages desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Learning Experience Designer for our People & Culture team. 

This role is remote and requires occasional travel to any FreedomCare location nationally, when necessary.   

Department & Position Overview:

At FreedomCare we are committed to continuously developing our employee's skills and supporting them in achieving their professional goals. The Learning Experience Designer (LXD) is responsible for designing and delivering scalable, high-impact learning solutions that drive measurable behavior change and improve performance across FreedomCare’s workforce.

Helpful Context: 

This role partners closely with business leaders, subject matter experts, and cross-functional teams to translate operational needs into engaging, effective learning experiences. The LXD leverages modern instructional design practices, data insights, and emerging technologies—including AI—to build solutions that support compliance, enhance quality, and elevate the caregiver and employee experience. 

Key responsibilities:

Learning Design & Development 

• Design and develop engaging, outcome-driven learning solutions across modalities (e-learning, instructor-led, virtual, blended, and microlearning).
• Create high-quality training assets including courses, videos, job aids, facilitator guides, assessments, and multi-day curricula.
• Apply adult learning principles and behavior change strategies to ensure learning translates into on-the-job performance. 

Stakeholder Partnership & Needs Analysis 

• Partner with stakeholders and SMEs to identify learning needs, define objectives, and align solutions to business goals.
• Conduct needs analyses to diagnose performance gaps and recommend appropriate learning or non-learning interventions.
• Translate complex operational processes into clear, learner-centered content. 

Delivery Enablement 

• Support and enable training delivery by preparing facilitator materials, managing learning assets, and ensuring readiness for launch. 
• Collaborate with trainers and operations teams to ensure seamless rollout and adoption of learning solutions. 

Measurement & Optimization 

• Define success metrics and evaluate learning effectiveness using appropriate evaluation methods (e.g., Kirkpatrick Levels, performance data).
• Leverage data (e.g., QA scores, performance trends, learner feedback) to continuously improve learning solutions.
• Monitor training impact on key business outcomes such as quality, compliance, and customer experience. 

Asset & Knowledge Management 

• Create, organize, and maintain a centralized inventory of learning assets to support knowledge retention and accessibility.
• Ensure content remains current, accurate, and aligned with business processes and regulatory requirements. 

Innovation & Continuous Improvement 

• Utilize AI tools and emerging technologies to accelerate content development, personalize learning, and improve efficiency.
• Stay current on industry trends and bring innovative approaches to learning design and delivery.
• Contribute to the evolution of FreedomCare’s learning ecosystem, including knowledge management and performance enablement strategies.

Ideal Candidate Will Possess:

Education 

• Bachelor’s degree in Instructional Design, Education, Communications, Human Resources, or a related field (or equivalent experience) 

Experience & Qualifications

• 3+ years of experience in instructional design, learning experience design, or a related role 
• Experience designing both virtual and instructor-led training programs 
• Strong experience developing e-learning, multimedia content, and structured curricula 
• Experience working in fast-paced, operational environments; healthcare or regulated industry experience strongly preferred 
• Familiarity with Learning Management Systems (LMS) and digital learning platforms

Technical Skills 

• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and collaboration tools (Teams, SharePoint) 
• Experience with e-learning authoring tools (e.g., Articulate Rise/Storyline, Vyond, Camtasia, Adobe Creative Suite) 
• Experience creating multimedia content (video, audio, interactive learning) 
• Understanding of SCORM/xAPI and learning analytics 
• Familiarity with CRM systems (e.g., Salesforce) and knowledge management platforms is a plus 
• Experience leveraging AI tools for content development or workflow optimization is highly desirable 

Competencies 

• Strong foundation in adult learning theory and instructional design best practices 
• Ability to translate complex or ambiguous business needs into clear, effective learning solutions 
• Data-driven mindset with a focus on continuous improvement and measurable outcomes 
• Strong project management, prioritization, and organizational skills in a fast-paced environment 
• Collaborative and adaptable, with the ability to work cross-functionally with diverse teams 
• Focus on designing for behavior change and real-world application—not just knowledge transfer

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Offices and Workplace Strategy Operations for our FreedomCare team.

This is a hybrid position with occasional travel into FreedomCare offices in the Bronx, Queens and Long Island, as well as some required travel to event sites as needed.

Department & Position Overview:

The Manager of Offices and Workplace Strategy Operations ensures consistent, professional, and cost-effective experience across all offices and events. This role owns the strategy and operations of the Travel & Events department as well as leads a team of people who are responsible for optimizing the full ecosystem of workplace experience, events, travel coordination, swag, and vendor management. This role will be responsible for traveling as needed to sites for events and/or facilities needs. 

Responsibilities:

Workplace & Facilities Operations 

• Oversee all physical and logistical aspects of office environments. 
• Manage real estate strategy, site selection, lease negotiations, renewals, and office compliance (safety plan, emergency plan, mandated posters, etc) in consultation with Finance, Compliance, and other applicable teams. 
• Ensure office setup/teardown for openings, closures, and events and resolve any office repairs needed. 
• Oversee in-office design, furniture, branding, and visitor experience standards by ensuring offices are clean, functional, and stocked. 
• Provide oversight of the front desk operations, security, and building access. 
• Manage mail services and other vendor relationships (building, cleaning, security, maintenance). 

Travel Operations 

• Manage relationships with travel vendors and audit travel for necessity and cost efficiency. 
• Enforce and implement travel guidance in alignment with the policy developed by the Corporate Accounting team. 
• Communicate travel expectations clearly to employees and event planners. 
• Support reporting and tracking of travel-related spend and compliance; Partner with Accounting to monitor adherence and adress exceptions 

Swag & Brand Experience 

• Manage budget and design for swag, gifting programs, and branded materials. 
• Manage caregiver swag, field kits, and tabling/outreach materials. 
• Oversee inventory and storage for all products. 

Events & Experiences 

• Lead planning and execution of internal and external events designing the events with a high regard for the participant experience, collaboration, and hospitality. 
• Forecast and manage event budgets, logistics, catering needs, and vendor contracts. 
• Ensure marketing and communications alignment for events. 
• Participate in onsite execution of events or office set-ups. 
• Implement post-event reporting and feedback loops. 
• Own successful implementation of Summit, happy hours, in-office days, and staff retreats. 
• As needed, help to design or facilitate remote events, meetings, or team building activities. 

Process, Reporting & Spend Governance 

• Develop reporting for all spend categories (swag, events, travel, office operations). 
• Create standard operating procedures and develop repeatable monthly operating rhythms. 

Cross-Functional & People Leadership 

• Optimization of budgets, including but not limited to: expense tracking, cost projections, and financial reporting and forecasting. 
• Partner with Finance (budget control), People & Culture (culture and employee experience), Operations (travel readiness), Benefits (accommodations), Compliance (required postings, safety and emergency plans), and Marketing (brand alignment). 
• Collaborate with internal stakeholders to define event goals, themes, and logistics in order to ensure alignment with organizational objectives and desired outcomes. 
• Oversee a small team responsible for travel and events. Provide guidance, help prioritize tasks, support professional growth, and hold team members accountable for delivering on their responsibilities. 

Experience & Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field  
• Must have reliable transportation and be able to travel as needed between FC sites in NYC and surrounding boroughs. Occasional overnight travel is rare but may be requested. 
• 6+ years of experience in workplace operations, facilities and vendor management, and/or event planning. 
• Proven track record managing multi-site operations and large-scale events. 
• Experience enforcing compliance and operational standards across diverse teams. 
• Ability to deliver clean, well-run offices and organized events with measurable impact. 
• Commitment to creating purposeful, on-brand swag and professional experiences. 
• High attention to detail with ability to manage competing priorities in a fast-paced environment. 
• Strong leadership and cross-functional collaboration skills. 
• Expertise in budget management / cost control. 
• Demonstrated ability to identify opportunities to improve or scale workplace and event operations. Uses judgment and data—such as feedback, usage patterns, and attendance metrics—to refine future offerings and make strategic recommendations. 
• Excellent communication and stakeholder management / relationship building abilities. 
• Demonstrated ability to work efficiently, independently, and collaboratively to meet deadlines, satisfying all stakeholders 
• Excellent organizational and time management skills 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

Make a Difference in Healthcare: Join FreedomCare in Nevada!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles:

• HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
• Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
• Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
• Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.

Ideal Candidate Will Possess: 

• Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.

• Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. 

• Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. 

• Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
  
  
• Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.

• Technology: Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
  
  
• Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. 

These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo!

**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Review all current available job opportunities here: Jobs - Freedom Care

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. 

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

- Here For You (An attitude of service, empathy, and availability) 

- Own It (Drive and ownership) 

- Do the Right Thing (High integrity) 

- Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Payroll Specialist for our Finance team.

Department & Position Overview:

The Payroll Specialist is responsible for processing payroll for our Caregivers. This role is customer-centric and is the central point of contact for payroll inquiries.

Everyday You Will:

• Leverage best practices to process payroll for Caregivers FreedomCare employees by established deadlines
• Accurately process new Caregivers, pay rate changes and changes to employee statuses in a timely manner; process the stopping and reissuing of checks
• Act as the main point of contact for payroll related inquiries such as pay, deductions, etc.; research and correct any payroll discrepancies
• Process billing as at relates to payroll; run and maintain weekly payroll reports to verify data 
• Work closely with the Finance team and occasionally interface with A/P 
• Work on special projects or other related tasks as assigned such as payroll adjustments, compliance, direct deposits, taxes, 401K, bonuses, etc.

Ideal Candidate Will Possess:

• A process and data driven mindset that has experience with analyzing numbers
• An outside of the box thinker with strong problem-solving skills
• Strong verbal and written communication skills
• Strong attention to detail and accuracy for data entry
• Strong time management and prioritization skills 

Nice-to-Haves:

• Bachelor’s degree in a finance or accounting
• Experience in a payroll position in the past
• Excel experience, specifically V-lookups and functions

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#INDLV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Care Specialist I for our Care team in Missouri.

This is an in-person role based out of our Springfield, MO office with a strong team environment. 9AM to 6PM Monday through Friday, WEEKENDS OFF! 

Department & Position Overview:

The Care Support Specialist I guides patients and caregivers through their home care journey. This role provides a high-level empathic customer service experience, while ensuring that our patients receive the care they need and feel heard and cared for.   

• Ensure a high-quality customer experience for patients, caregivers, and health plans, while maintaining our desired service throughout the daily call volume in a contact center environment through First Call Resolution, demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.
• Accurately follow process and procedures according to department guidelines to ensure we are consistently delivering strong quality levels and customer experience.
• Consistently meets monthly performance metrics of call availability, efficiency, quality, and wellness reviews.

Every Day You Will:

• Manage a high-volume inbound Service Center Calls dealing with related inquiries such as time-off, payroll, timekeeping and process patient and health plan care requests.
• Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations. 
• Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys.
• Input accurate data entry of sensitive information.
• Conduct wellness review over the phone and record reviews to ensure service delivery of caregivers and compliance.
• Screen patients and caregivers for additional programs and benefits to enhance their lives.
• Maintain reliable work schedules with required 2 weeks' notice for planned in advance.
• Assist patients and their family members in planning necessary home-care shifts.
• Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship.
• Address all questions or complaints and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner.
• Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner. 
• Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution.
• Adhere to a revolving monthly client service and compliance standard.
• Effectively input and update the case file and account data within CRMs.
• Manage call dashboards and reporting to assist in managing assignments.

Ideal Candidate Will Possess:

• Previous experience in a Customer Service environment.
• High-volume inbound call center or contact center environment (at least 2 years).
• Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint (preferable).
• Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
• Ability to organize, set priorities and manage time effectively.
• Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types.
• Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully.
• Attention to detail in reviewing records.
• Ability to meet and/or exceed targets or metrics.  
• Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.

Nice-to-Haves:

• 3+ years of relevant experience in a healthcare call center or contact center environment.
• Healthcare/startup experience (preferable).
• Bilingual in Spanish, Creole, or other languages is a plus.
• Some additional experience in HR service center is preferred.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.

#INDHV

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team.

This is a remote opportunity where the ideal candidate will sit in the New York metro market.

Department & Position Overview:

• The Caregiver Benefits Specialist role focuses on enhancing the Caregiver’s experience by deconstructing complex benefits concepts into digestible pieces to ensure the comprehension of benefits, drive utilization, and improve caregiver satisfaction   
• The Caregiver Benefits Specialist role provides exceptional customer service while delivering benefits orientations and assisting with health plans, employment verifications, and more. 

Every Day You Will

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits.  
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed  
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information 
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed  
• Work in FlexFacts portal to assist with reimbursements and allocating funds 
• Commuter Benefit forms 
• HRA deposits 
• Completed email cases assigned to you in Salesforce data base within 24 – 48 hours  
• Answering calls that come in on the shared line and must ensure we provided first contact resolution 
• Ability to navigate multiple platforms in a fast-paced environment  
• Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion. 
• Consistently meet internal service level agreements and metrics  

Ideal Candidate Will Possess:

• 1+ years of relevant experience in a similar position 
• Experience in high-volume inbound and outbound call environment  
• Proven track record of strong customer focus and adaptability in a high call volume environment 
• Effective written and verbal communication skills with the ability to engage with diverse audiences  
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.  
• Ability to multitask, set priorities, and manage time effectively  
• Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy  
• Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel 
• Ability to embrace change and departmental growth in an evergreen environment 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Care Specialist I for our Care team in Missouri.

This is a hybrid role based out of St. Charles, MO. 1 day in office, 4 remote days. Monday through Friday, 9AM to 6PM WEEKENDS OFF! 401k, health, dental, vision, life insurance and PTO!

Department & Position Overview:

The Care Support Specialist I guides patients and caregivers through their home care journey. This role provides a high-level empathic customer service experience, while ensuring that our patients receive the care they need and feel heard and cared for.   

• Ensure a high-quality customer experience for patients, caregivers, and health plans, while maintaining our desired service throughout the daily call volume in a contact center environment through First Call Resolution, demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.
• Accurately follow process and procedures according to department guidelines to ensure we are consistently delivering strong quality levels and customer experience.
• Consistently meets monthly performance metrics of call availability, efficiency, quality, and wellness reviews.

Every Day You Will:

• Manage a high-volume inbound Service Center Calls dealing with related inquiries such as time-off, payroll, timekeeping and process patient and health plan care requests.
• Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations. 
• Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys.
• Input accurate data entry of sensitive information.
• Conduct wellness review over the phone and record reviews to ensure service delivery of caregivers and compliance.
• Screen patients and caregivers for additional programs and benefits to enhance their lives.
• Maintain reliable work schedules with required 2 weeks' notice for planned in advance.
• Assist patients and their family members in planning necessary home-care shifts.
• Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship.
• Address all questions or complaints and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner.
• Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner. 
• Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution.
• Adhere to a revolving monthly client service and compliance standard.
• Effectively input and update the case file and account data within CRMs.
• Manage call dashboards and reporting to assist in managing assignments.

Ideal Candidate Will Possess:

• Previous experience in a Customer Service environment.
• High-volume inbound call center or contact center environment (at least 2 years).
• Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint (preferable).
• Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
• Ability to organize, set priorities and manage time effectively.
• Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types.
• Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully.
• Attention to detail in reviewing records.
• Ability to meet and/or exceed targets or metrics.  
• Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.

Nice-to-Haves:

• 3+ years of relevant experience in a healthcare call center or contact center environment.
• Healthcare/startup experience (preferable).
• Bilingual in Spanish, Creole, or other languages is a plus.
• Some additional experience in HR service center is preferred.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.

#INDHV

Make a Difference in Healthcare: Join FreedomCare in Arizona!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong customer service professionals for FreedomCare Arizona. We're searching for talented and motivated individuals interested in any of the following roles:

• HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
• Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
• Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
• Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
• Field Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to in person orientations in the patient's homes. You will travel constantly within the designated area.

Ideal Candidate Will Possess: 

• Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.

• Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. 

• Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. 

• Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
  
  
• Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
• Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
  
  
• Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. 

**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. 

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

• Here For You (An attitude of service, empathy, and availability) 
• Own It (Drive and ownership) 
• Do the Right Thing (High integrity) 
• Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Multimedia Specialist for our Learning & Talent Development team.

This is a remote role that will require regular travel to our office locations or on-location shoots.

Department & Position Overview:

FreedomCare is looking for an experienced Multimedia Specialist to create inspiring content and media for our team. We’re looking for someone who’s an expert at telling fun and authentic stories through video for both internal and external audiences.  

Every day You Will:

• Conceptualize, write, and develop engaging video/audio scripts, templates, graphics, and storyboards tailored for training or marketing initiatives.  
• Assume the roles of producer, director, and developer of multimedia projects. 
• Collaborate closely with stakeholders, subject matter experts, and vendors to ensure alignment with organizational goals and standards. 
• Take business concepts and ideas and translate them into captivating and dynamic visual presentations and videos that accurately communicate ideas and share impactful stories. 
• Create visually appealing branded multimedia assets targeted at both internal and external audiences. 
• Capture high-quality video footage and audio at company events, training sessions, and marketing campaigns, with around 2 trips per quarter mainly to our New York offices.
  • Approximately 15% travel is expected initially   
• Expertly edit videos throughout the production process, from initial concept to final delivery, ensuring seamless execution. 
• Continuously maintain, update, and enhance multimedia content to reflect evolving needs and standards. 
• Take initiative in identifying video requirements and content opportunities, proactively pitching creative ideas to enhance organizational messaging and engagement. 

Ideal Candidate Will Possess:

• 3+ years of experience in video production, editing and producing 
• Formal education degree in Multimedia Design, Film Production, Communications, or related field
  • A Multimedia Certification is a prerequisite if no formal education degree 
• Experience and application of the Adobe Creative Suite including Premiere, After Effects and Photoshop 
• Video production experience: location/event shooting, interviews, lighting on location, quality on location audio and video editing
• Advanced knowledge in the Adobe Creative Suite 
• Having working knowledge in videography or cinematography 
• Have knowledge of how to create and edit a SharePoint page and PowerPoint slides 
• Be able to create basic level graphics for training purposes and marketing needs 
• Must be creative, organized, and have a strong ability to conceptualize  
• Strong multi-tasking skills, ability to manage competing priorities and projects  
• Strong communication and collaboration skills   
• Ability to provide samples of your work with your application (Reel, YouTube Channel etc.). 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Finance Specialist for our Collections team.

This is a remote role with occasional travel into our main office in New York or the FreedomCare hub closest to you.

Position Overview:

Amazing opportunity for a smart, motivated and eager-to-learn individual to learn valuable skills to become a key part of a successful and rapidly expanding company.  If you are a recent grad with internship experience or work experience in finance or accounting, this may be the position for you!

Every Day You Will:

• Coordinate billing 
• Assist with collections 
• Assist with payment posting 
• Assist payroll 
• Other financial or operations projects as needed 

Prior experience is not required, but 1 year of experience is strongly preferred. You will receive exceptional hands-on training to develop the knowledge and skills required in Excel and industry specific programs. 

Ideal Candidate Will Possess:

• Organized and able to manage multiple responsibilities 
• Detail-oriented 
• A problem solver 
• Eager to learn new things and take on challenges 
• Comfortable with technology and learning new systems; adept at using Word, Google applications like Drive, Sheets, Docs 
• Must be highly organized and detail-oriented, while also being able to grasp the “big picture” 
• Self-starter; takes independent action as appropriate using good judgment and discretion 
• Ability to work in a fast-paced, entrepreneurial environment 
• A natural ability to exude our core values: A strong aptitude for serving others, for being positive and optimistic, for owning tasks to completion, for seeing the big picture and doing what’s right 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Launch Specialist I for our National Expansion team.

This is a remote role to cover our Cleveland Ohio or Milwaukee Wisconsin market with some domestic travel required for launch purposes.

Department & Position Overview:

The Launch Specialist I will report into the Manager of National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model.  

Working with the Manager this role will document processes and have a lead role in training incoming staff. 

This role will be viewed as a subject matter expert of Intake and have a wide breath of experience in driving intake and moving Patients and Caregivers to Care. 

The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch  Specialist I will potentially be handling multiple states at the same time. 

Every Day You Will:

• Perform tasks associated with onboarding caregivers and patients without the need for oversight. Examples include but are not limited to: 
  • Knowing and properly documenting exactly where each case is holding in the onboarding process
  • Timely follow-up with patients and caregivers
  • Proper documentation and use of systems such as Salesforce and TalkDesk 
• Pilot and refine new processes for Engagement and Intake in the new markets, including documenting the current processes, making independent adjustments, and identifying the most effective methods to meet or exceed metrics  
• Collaborate with the Launch team and other departments to  ensure the launch process is smooth, and operational challenges are addressed promptly and effectively 
• Overcome roadblocks in the successful onboarding of caregivers and patients
• Identify and develop relationships with key players in each market that can help move cases along or act as referral sources 
• Apply compliance and process requirements for each state from the statute to the regulations, to the guides prepared on the state 
• Help improve the broader Launch process by providing a feedback loop of opportunities for improvement of the software or processes being implemented
• While this role is focused on engagement/intake processes, the Launch Operations Team cross trains all employees and the ideal candidate would develop basic proficiency in all pre and post care roles once on the team

Ideal Candidate Will Possess:

• A minimum of 2+ years in a consumer facing position handling high call volumes
• Must have examples of identifying process enhancements & improvements 
• Possess a strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA) and possesses a keen awareness of state-specific regulatory requirements affecting engagement and intake processes 
• Must have a background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency   
• Adaptable and committed to a high-quality launch process
• Strong critical thinking and problem-solving skills to assess situations swiftly, identify issues, and devise effective, innovative solutions 
• Must have a proven track record building relationships quickly with a variety of stakeholders   
• Exhibits strong self-motivation and the ability to drive projects forward independently. This role requires a high degree of autonomy, with much of the work being done unassisted 
• Time and priority management skills translating to the ability to handle several priorities at once without losing quality 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Field Care Coordinator for our team in Pennsylvania.

This is a field-based role, requiring frequent travel within the Philadelphia, PA and neighboring areas to visit FreedomCare's patients.

Candidates applying must either currently hold Direct Care Worker (DCW) qualifications or be willing to obtain them. A valid driver's license and a reliable method of transportation are also required.

Position Overview:

The Field Care Specialist works closely with our patients, caregivers, and other stakeholders in the business. Your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. 

Responsibilities: 

• Schedule and perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL/IADL); develop caregiver emergency backup plan 
• Serve as an internal expert on the waiver member and caregiver onboarding experience, assisting orientation and remote onboarding from start to finish to ensure consent and acceptance 
• Perform In-Home Assessments quarterly for all assigned cases on care  
• Ensure compliant annual training for each caregiver that reflects the waiver members assessed needs through in person or web-based training or in another manner that is meaningful to the Caregiver  
• Ensure annual TB Risk Assessments are completed by each caregiver via DocuSign process
• Ensure compliance with provisional background checks 
• Conduct internal audits of current on-care records to ensure compliance with state regulations 
• Serve as an on-call backup for emergent patient situations where caregiver is not available 
• Participate in meetings, provider fairs, and other stakeholder functions within the assigned area of coverage 
• Escalate Participant and Caregiver related issues to leadership, such as noticeable decline in the Participants health (as identified during quarterly visits), any indications of abuse or neglect, etc.  
• Perform additional home visits if the need is identified during the Care Team’s review of Daily Notes or through other contact with the Participant or Caregiver 
• Track all activities through entries into CRM (Salesforce)
• Function within the timeframes of a fast-paced home healthcare environment
• Performs other duties as required or assigned

Ideal Candidate Will Possess:

• A Bachelor's degree or equivalent work experience 
• Reliable transportation with the ability to travel to patient homes throughout surrounding areas, as needed
• +2 years of experience working with the frail or elderly disabled adults and caregivers 
• 1-2 years of call center, telephonic outreach, customer service or other similar experience (required) 
• 1-3 years of medical field experience and/or case management; experience updating and maintaining case notes 
• The ability to assess patient health risk and any risk within the home 
• The ability to exercise judgement independently and voice noticeable issues or trends 
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support members and caregivers 
• Strong problem-solving skills; able to identify issues and escalate when appropriate 
• Excellent time management, critical thinking and active listening skills; able to multitask 
• Possesses a high level of empathy and emotional intelligence  
• Strong proficiency in computer software navigation and mobile applications
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

Nice-to-Haves:

• 2+ years of relevant experience in a similar position is preferred
• Salesforce experience is preferred
• 2+ years of customer service experience 
• Bilingual in Spanish, or other languages, desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About or Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Field Care Coordinator for our team in Pennsylvania.

This is a field-based role, requiring frequent travel within the Philadelphia, PA and neighboring areas to visit FreedomCare's patients.

Candidates applying must either currently hold Direct Care Worker (DCW) qualifications or be willing to obtain them. A valid driver's license and a reliable method of transportation are also required.

Position Overview:

The Field Care Specialist works closely with our patients, caregivers, and other stakeholders in the business. Your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. 

Responsibilities: 

• Schedule and perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL/IADL); develop caregiver emergency backup plan 
• Serve as an internal expert on the waiver member and caregiver onboarding experience, assisting orientation and remote onboarding from start to finish to ensure consent and acceptance 
• Perform In-Home Assessments quarterly for all assigned cases on care  
• Ensure compliant annual training for each caregiver that reflects the waiver members assessed needs through in person or web-based training or in another manner that is meaningful to the Caregiver  
• Ensure annual TB Risk Assessments are completed by each caregiver via DocuSign process
• Ensure compliance with provisional background checks 
• Conduct internal audits of current on-care records to ensure compliance with state regulations 
• Serve as an on-call backup for emergent patient situations where caregiver is not available 
• Participate in meetings, provider fairs, and other stakeholder functions within the assigned area of coverage 
• Escalate Participant and Caregiver related issues to leadership, such as noticeable decline in the Participants health (as identified during quarterly visits), any indications of abuse or neglect, etc.  
• Perform additional home visits if the need is identified during the Care Team’s review of Daily Notes or through other contact with the Participant or Caregiver 
• Track all activities through entries into CRM (Salesforce)
• Function within the timeframes of a fast-paced home healthcare environment
• Performs other duties as required or assigned

Ideal Candidate Will Possess:

• A Bachelor's degree or equivalent work experience 
• Reliable transportation with the ability to travel to patient homes throughout surrounding areas, as needed
• +2 years of experience working with the frail or elderly disabled adults and caregivers 
• 1-2 years of call center, telephonic outreach, customer service or other similar experience (required) 
• 1-3 years of medical field experience and/or case management; experience updating and maintaining case notes 
• The ability to assess patient health risk and any risk within the home 
• The ability to exercise judgement independently and voice noticeable issues or trends 
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support members and caregivers 
• Strong problem-solving skills; able to identify issues and escalate when appropriate 
• Excellent time management, critical thinking and active listening skills; able to multitask 
• Possesses a high level of empathy and emotional intelligence  
• Strong proficiency in computer software navigation and mobile applications
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

Nice-to-Haves:

• 2+ years of relevant experience in a similar position is preferred
• Salesforce experience is preferred
• 2+ years of customer service experience 
• Bilingual in Spanish, or other languages, desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Compliance Specialist for our Compliance team. 

This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you. 

Department & Position Overview: 

Our Compliance Team is looking for a Compliance Specialist who can support the compliance department in reviewing legal documents, conducting, and responding to internal/external audits, investigating Fraud, Waste & Abuse claims. The Compliance Specialist role will encompass a wide range of responsibilities that will aid the department in maintaining regulatory requirements.  

Every Day You Will: 

• Conducting and responding to internal and external audits for all jurisdictions  
• Completing daily reports while meeting metric requirements 
• Provide assistance with I-9 approvals  
• Assisting with conflict reporting and collaborating with our finance department 
• Legal document review 
• Investigate fraud, waste & abuse claims 
• Be a resource for escalated concerns 
• Quality assurance review  

Ideal Candidate Will Possess: 

• Must be organized and have excellent attention to detail 
• Adept at multi-tasking 
• Outstanding customer service skills 
• Excellent written and verbal skills 
• Proficient computer, phone knowledge 
• Experience with data input and case review 
• 2 years of previous experience in a similar position preferred 
• Healthcare industry experience a plus 

Nice-to-Haves: 

• Prior experience in the healthcare field 
• Prior experience with internal and external audits 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Intake Team Lead for our Intake team in Pennsylvania.

This is a full time in-office position with a required commute of 5 days per week into our main office located in Philadelphia or Pittsburgh, PA.

Department & Position Overview: 

This role is patient and caregiver-focused on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers.  

Every Day You Will: 

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues 
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback 
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines 
• Manage process improvement by identifying system or workflow areas of opportunity  
• Responsible for disseminating information and training from senior management and other departments to their direct reports 
• Interviews candidates, trains employees, and does continued training with their team 

Ideal Candidate Will Possess: 

• Experience managing/supervisory a group or team of employees 
• Exceptional experience leading, mentoring and developing their employees 
• Experience with performance management   
• Demonstrate proficiency in our Intake process and systems at FreedomCare 
• We are looking for people with above average performance in monthly SOC category 
• Self-motivated with a drive to exceed open case targets and metrics 
• Strong analytical, organization and time management skills 
• Ability to motivate team to meet and/or exceed case management targets or metrics 
• Excellent communication, critical thinking and organizational skills 
• Self-motivated, work independently and ability to make informed decisions 
• Drives mission, core values and vision of the organization  

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.

#INDLV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Registered Nurse (RN) for our team in Wisconsin.

We are offering a payrate between $31 and $42 hourly and our hours for part-time are 9-1 or 10-2 Monday through Friday (a max of 20 hours per week).

Department & Position Overview: 

Personal Care Services is a caregiving arrangement in which a patient has a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in the patient’s home that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to people who meet nursing facility-level care needs while preserving the dignity, self-respect, and privacy of the patient.    

Structured Family Caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs while preserving the dignity, self-respect, and privacy of the patient.  

The Registered Nurse will be a vital part of administrating and ensuring the efficient delivery of services, oversight of the Personal Care Attendants (PCA) and compliance with regulatory requirements.  We are seeking an individual with a nursing background with elders or adults with disabilities.

Every Day You Will:

• Ensure compliance with all contractual guidelines and federal and state regulations governing Medicaid and the Personal Care Services program
• Ensure efficient day-to-day PCA operations by analyzing, monitoring, and optimizing workflows, processes, and procedures. Identify areas for improvement and implement solutions to enhance productivity  
• Providing oversight to PCS/SFC caregivers in conjunction with the Care Manager
• Conducting initial home visits to define the PCA’s tasks and develop activity plans
• Performing regular evaluations every 60 days to monitor the PCA’s performance, consumer satisfaction, and adherence to the activity plan​
• Respects client and employee rights and privacy, ensures the security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policy
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Be Positive, Own It, Do the Right Thing  

Education and Experience:

• Valid and active RN License from the Wisconsin Board of Nursing
• 2 years of recent work experience in direct care of elders or adults with disabilities 
• Previous experience in a management role

Qualifications:

• Strong communication and interpersonal skills  
• Problem-solving and decision-making abilities  
• Organizational and multitasking skills  
• Comfortable wearing multiple hats; helping where needed  
• Excellent communication, critical thinking, and organizational skills  
• Self-motivated  
• Able to thrive in a fast-paced start-up environment  

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Registered Nurse (RN) for our team in Missouri.

This is a hybrid role that requires fieldwork to visit patients’ homes in Kansas City, MO, and surrounding areas, with the possibility of occasional commuting to our Kansas City, MO office.

Department & Position Overview: 

Personal Care Services is a caregiving arrangement in which a patient has a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in the patient’s home that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs while preserving the dignity, self-respect, and privacy of the patient.  

In this position, as a licensed practical nurse, you will perform clinical evaluations in the home of the Personal Care Services member to determine the level of service to qualify for the program.  You will also conduct monthly visits with members who are On Care with FreedomCare to ensure they are receiving quality service and address any changes in their condition. 

Every Day You Will:

• Provides support to the caregiver and member, and reviews services according to scope of the Personal Care Services program.
• Respects client and employee rights and privacy, ensure the security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policy.
• Follows the FreedomCare’s clinical policy and procedures.
• Assesses and regularly reassess the client’s needs and their PCP summary form, treatment and education and communicates any changes to the member’s PCP.
• Develops implements, evaluates, revises, and provides input to the client’s plan of care to include the physician’s plan of treatment, and problem list. Provides instruction of care to Caregiver according to the plan of care.
• Completes all client documentation, to include written records, reports, and notes in accordance with agency policy and procedure following client visits or contacts in an accurate, timely, complete, concise and legible manner.
• Actively coordinates the care of the client through communication and written documentation to the physician, RN and Program Director, other disciplines involved in the client’s care and community resources.
• Interprets the philosophy and objectives of the agency to clients, families, and others.
• Performs other job-related duties as may be required or directed by the supervisor. 

Ideal Candidate Will Possess:

• Licensed Registered Nurse licensed by Missouri Board of Nursing. 
• Minimum of 2 years clinical experience, 1 year of experience with elders or adults with disabilities  
• Bilingual in Spanish is a plus
• Experience with CRM (Salesforce is a plus)
• Valid driver’s license with an insured vehicle for travel within the state
• Understanding of regulatory and provider compliance requirements
• Policy development and implementation
• Strong communication and interpersonal skills.  
• Problem-solving and decision-making abilities.   
• Organizational and multitasking skills. 
• Excellent communication, critical thinking, and organizational skills 
• Self-motivated 
• Able to thrive in a fast-paced start-up environment  

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

 At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Registered Nurse (RN) for our team in Colorado.

This is a field-based position that will include fieldwork throughout the Denver and supporting counties. Monday through Friday 8AM to 5PM WEEKENDS OFF!

Overview

• Development of Care Plans supporting member authorizations and renewals
• Support supervisory visits for all members on care supporting onsite requirements for the Denver market

Responsibilities

• Under the direction of the Lead Registered Nurse, support home care consumers in development of Care Plans for start of care and continued authorizations
• Outreach to consumers to ensure development of Care Plan in a timely manner
• Engagement and positive relationships with Case Mangers and Providers to ensure continuity of care for home care members
• Conducting home visits for consumers in designated region to support supervisory visits and ensuring compliance
• Document all interactions consistent with policies and procedures and ensuring HIPAA regulations are adhered to
• Escalate critical incidents by reporting to appropriate contact
• Cross collaboration with pre-care, care and clinical team to ensure appropriate care provided 

Education and Experience

• Valid and active RN License in state of Colorado  
• 2+ years clinical experience; Home Care experience preferred
• Proficient in use of Microsoft Office  

Qualifications  

• Ability to provide support to our patients in Denver and Northern Colorado; onsite, telephonic and/or virtual  
• Experience working in startups    

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

 At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Home Care Manager for our Care Management team in upstate NY. 

This position requires frequent travel to patients’ homes in Rochester, NY and surrounding areas within Monroe County.

Department & Position Overview: 

The Health Home Care Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Health Home Care Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan. 

Every Day You Will:

• Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
• Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
• Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
• Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
• Provide crisis intervention when needed
• Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
• Maintain patient confidentiality at all times

Ideal Candidate Will Possess:

• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
• 1+ year of health homes, HARP or case management experience (required) 
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Ability to manage high volume caseloads
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Salesforce
• Bachelor's degree (preferred), minimum associate's degree.

Nice-to-Haves:

• Bilingual Spanish, strongly preferred
• Master's degree is a plus 
• 3+ years of Health Homes experience 
• 3+ years of HARP experience 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides
• RN Field Nurse Assessor: conduct patient assessments to determine care needs and develop personalized care plans.

Ideal Candidate Will Possess: 

• Patient service skills: Exceptional customer service abilities, including handling difficult situations with empathy and professionalism. A passion for delivering high-quality patient care through active listening, patience, and compassion.
• Communication skills: Strong verbal and written communication skills, with the ability to connect empathetically with patients and caregivers.
• Soft skills: Excellent listening skills, emotional intelligence, and a collaborative team spirit.
• Problem-solving Abilities: Capacity to remain calm under pressure and resolve issues effectively—whether in person or virtually. Must be able to make patients feel comfortable while successfully defusing and de-escalating tense situations.
• Time management: Strong organizational skills with the ability to prioritize tasks and consistently meet or exceed expectations.
• Technology: Solid computer skills, including fast and accurate typing. Ability to leverage technology to resolve customer issues efficiently while multitasking and taking notes.
• Multitasking: Ability to manage multiple responsibilities and priorities while guiding patients and caregivers through the care process.
• Clinical experience: A valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State.

Requirements vary depending on the specific role.

Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides
• RN Field Nurse Assessor: conduct patient assessments to determine care needs and develop personalized care plans.

Ideal Candidate Will Possess: 

• Patient service skills: Exceptional customer service abilities, including handling difficult situations with empathy and professionalism. A passion for delivering high-quality patient care through active listening, patience, and compassion.
• Communication skills: Strong verbal and written communication skills, with the ability to connect empathetically with patients and caregivers.
• Soft skills: Excellent listening skills, emotional intelligence, and a collaborative team spirit.
• Problem-solving Abilities: Capacity to remain calm under pressure and resolve issues effectively—whether in person or virtually. Must be able to make patients feel comfortable while successfully defusing and de-escalating tense situations.
• Time management: Strong organizational skills with the ability to prioritize tasks and consistently meet or exceed expectations.
• Technology: Solid computer skills, including fast and accurate typing. Ability to leverage technology to resolve customer issues efficiently while multitasking and taking notes.
• Multitasking: Ability to manage multiple responsibilities and priorities while guiding patients and caregivers through the care process.
• Clinical experience: A valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State.

Requirements vary depending on the specific role.

Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides
• RN Field Nurse Assessor: conduct patient assessments to determine care needs and develop personalized care plans.

Ideal Candidate Will Possess: 

• Patient service skills: Exceptional customer service abilities, including handling difficult situations with empathy and professionalism. A passion for delivering high-quality patient care through active listening, patience, and compassion.
• Communication skills: Strong verbal and written communication skills, with the ability to connect empathetically with patients and caregivers.
• Soft skills: Excellent listening skills, emotional intelligence, and a collaborative team spirit.
• Problem-solving Abilities: Capacity to remain calm under pressure and resolve issues effectively—whether in person or virtually. Must be able to make patients feel comfortable while successfully defusing and de-escalating tense situations.
• Time management: Strong organizational skills with the ability to prioritize tasks and consistently meet or exceed expectations.
• Technology: Solid computer skills, including fast and accurate typing. Ability to leverage technology to resolve customer issues efficiently while multitasking and taking notes.
• Multitasking: Ability to manage multiple responsibilities and priorities while guiding patients and caregivers through the care process.
• Clinical experience: A valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State.

Requirements vary depending on the specific role.

Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides
• RN Field Nurse Assessor: conduct patient assessments to determine care needs and develop personalized care plans.

Ideal Candidate Will Possess: 

• Patient service skills: Exceptional customer service abilities, including handling difficult situations with empathy and professionalism. A passion for delivering high-quality patient care through active listening, patience, and compassion.
• Communication skills: Strong verbal and written communication skills, with the ability to connect empathetically with patients and caregivers.
• Soft skills: Excellent listening skills, emotional intelligence, and a collaborative team spirit.
• Problem-solving Abilities: Capacity to remain calm under pressure and resolve issues effectively—whether in person or virtually. Must be able to make patients feel comfortable while successfully defusing and de-escalating tense situations.
• Time management: Strong organizational skills with the ability to prioritize tasks and consistently meet or exceed expectations.
• Technology: Solid computer skills, including fast and accurate typing. Ability to leverage technology to resolve customer issues efficiently while multitasking and taking notes.
• Multitasking: Ability to manage multiple responsibilities and priorities while guiding patients and caregivers through the care process.
• Clinical experience: A valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State.

Requirements vary depending on the specific role.

Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides.
• RN Field Nurse Assessor: conduct patient assessments in the patient's homes to determine care needs and develop personalized care plans. Requires frequent travel to patient's homes.

Ideal Candidate Will Possess: 

• Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care.
• Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers.
• Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment.
• Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure.
• Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers.
• Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking.
• Clinical experience: a valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State. Requirements vary depending on the specific role. Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth Opportunities: We offer a supportive environment for professional development and advancement.
• Competitive Benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

About or Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Full-time Registered Nurse (RN) for our Massachusetts team.

This is a hybrid position that will include fieldwork in Worcester, MA and surrounding areas and working from home. Please note that this is a full-time role.

Department & Position Overview: 

Adult Foster Care is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs while preserving the dignity, self-respect, and privacy of the patient.  

In this position, as a Registered Nurse, you will perform clinical evaluations in the home of the Adult Foster Care member to assess the needs of the patient to ensure appropriate measures are provided for enrollment, development of service plan and ongoing compliance. You will also conduct monthly visits with members who are On Care with FreedomCare to ensure they are receiving quality service and address any changes in their condition. 

Every Day You Will:

• Provides support to the caregiver and member, and reviews services according to scope of Adult Foster Care. 
• Respects client and employee rights and privacy, ensure the security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policy. 
• Follows the FreedomCare’s clinical policy and procedures. 
• Assesses and regularly reassess the client’s needs and their PCP summary form, treatment and education and communicates any changes to the member’s PCP. 
• Develops implements, evaluates, revises, and provides input to the client’s plan of care to include the physician’s plan of treatment, and problem list. Provides instruction of care to Caregiver according to the plan of care. 
• Completes all client documentation, to include written records, reports, and notes in accordance with agency policy and procedure following client visits or contacts in an accurate, timely, complete, concise and legible manner. 
• Actively coordinates the care of the client through communication and written documentation to the physician, RN and Program Director, other disciplines involved in the client’s care and community resources. 
• Interprets the philosophy and objectives of the agency to clients, families, and others. 
• Performs other job-related duties as may be required or directed by the supervisor. 

Ideal Candidate Will Possess:

• Registered Nurse licensed by Massachusetts Board of Registration in Nursing 
• Minimum of 2 years clinical experience, 1 year of experience with elders or adults with disabilities  
• Bilingual in Spanish is a plus 
• Experience with CRM (Salesforce is a plus) 
• Valid driver’s license with an insured vehicle for travel within the state 
• Strong communication and interpersonal skills.  
• Problem-solving and decision-making abilities.  
• Organizational and multitasking skills.  
• Excellent communication, critical thinking, and organizational skills  
• Self-motivated  
• Able to thrive in a fast-paced start-up environment  

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a SharePoint Knowledge & Learning Administrator for our People & Culture team.

Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.  

Department & Position Overview:

The SharePoint Knowledge & Learning Administrator is responsible for designing, building, and maintaining FreedomCare’s centralized knowledge ecosystem, with SharePoint Online as the core platform. This role owns the creation of a SharePoint-based knowledge site from the ground up, including information architecture, governance, and long-term sustainability, while also supporting learning operations through LMS administration and content development.

This position blends knowledge system design, SharePoint administration, content governance, and learning platform management to ensure employees and caregivers have access to accurate, accessible, and well-structured information when they need it.

Every Day You Will:

• Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions.
• Develop and manage information architecture to ensure content is intuitive, searchable, and scalable.
• Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management.
• Develop naming conventions, page standards, metadata tagging, and documentation best practices.
• Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system.
• Write, edit, and maintain process documentation, job aids, call scripts, and internal communications.
• Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices.
• Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility.
• Oversee SharePoint permissions, role-based access, and site maintenance.
• Monitor site usage, engagement, and feedback to continuously improve user experience.
• Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations.
• Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy.
• Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements.
• Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed.
• Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness.
• Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content.
• Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools.
• Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles.
• Support live and virtual training sessions by managing learning assets and post-session resources.

Ideal Candidate Will Possess:

• Bachelor’s degree in Instructional Design, Knowledge Management, Education, Communications, or a related field, or equivalent professional experience.
• Minimum of 3 years of experience in knowledge management, SharePoint administration, LMS administration, instructional design, or technical documentation.
• Demonstrated experience building a SharePoint site or knowledge base from the ground up.
• Strong understanding of information architecture, metadata design, permissions, and content governance.
• Hands-on experience administering SharePoint Online and internal documentation systems.
• Experience with LMS platforms such as Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar.
• Proficiency in Microsoft Office and Microsoft 365 tools, including SharePoint, Teams, Excel, PowerPoint, and Word.
• Strong writing and editing skills with the ability to translate complex processes into clear, user-friendly content.
• High attention to detail and strong organizational skills.
• Self-starter mindset with the ability to identify gaps, recommend solutions, and execute independently.
• Strong collaboration skills and comfort working cross-functionally.
• Data-driven approach to evaluating content effectiveness and user engagement.
• Basic HTML or SharePoint customization experience is a plus.
• Experience in healthcare or regulated environments is a plus.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Instructional Designer for our People & Culture team. 

This role is remote and requires occasional travel to any FreedomCare location nationally, when necessary.   

Department & Position Overview:

At FreedomCare we are committed to continuously developing our employee's skills and supporting them in achieving their professional goals. The Learning Experience Designer (LXD) is responsible for designing and delivering scalable, high-impact learning solutions that drive measurable behavior change and improve performance across FreedomCare’s workforce.

Helpful Context: 

This role partners closely with business leaders, subject matter experts, and cross-functional teams to translate operational needs into engaging, effective learning experiences. The LXD leverages modern instructional design practices, data insights, and emerging technologies—including AI—to build solutions that support compliance, enhance quality, and elevate the caregiver and employee experience. 

Key responsibilities:

Learning Design & Development 

• Design and develop engaging, outcome-driven learning solutions across modalities (e-learning, instructor-led, virtual, blended, and microlearning).
• Create high-quality training assets including courses, videos, job aids, facilitator guides, assessments, and multi-day curricula.
• Apply adult learning principles and behavior change strategies to ensure learning translates into on-the-job performance. 

Stakeholder Partnership & Needs Analysis 

• Partner with stakeholders and SMEs to identify learning needs, define objectives, and align solutions to business goals.
• Conduct needs analyses to diagnose performance gaps and recommend appropriate learning or non-learning interventions.
• Translate complex operational processes into clear, learner-centered content. 

Delivery Enablement 

• Support and enable training delivery by preparing facilitator materials, managing learning assets, and ensuring readiness for launch. 
• Collaborate with trainers and operations teams to ensure seamless rollout and adoption of learning solutions. 

Measurement & Optimization 

• Define success metrics and evaluate learning effectiveness using appropriate evaluation methods (e.g., Kirkpatrick Levels, performance data).
• Leverage data (e.g., QA scores, performance trends, learner feedback) to continuously improve learning solutions.
• Monitor training impact on key business outcomes such as quality, compliance, and customer experience. 

Asset & Knowledge Management 

• Create, organize, and maintain a centralized inventory of learning assets to support knowledge retention and accessibility.
• Ensure content remains current, accurate, and aligned with business processes and regulatory requirements. 

Innovation & Continuous Improvement 

• Utilize AI tools and emerging technologies to accelerate content development, personalize learning, and improve efficiency.
• Stay current on industry trends and bring innovative approaches to learning design and delivery.
• Contribute to the evolution of FreedomCare’s learning ecosystem, including knowledge management and performance enablement strategies.

Ideal Candidate Will Possess:

Education 

• Bachelor’s degree in Instructional Design, Education, Communications, Human Resources, or a related field (or equivalent experience) 

Experience & Qualifications

• 3+ years of experience in instructional design, learning experience design, or a related role 
• Experience designing both virtual and instructor-led training programs 
• Strong experience developing e-learning, multimedia content, and structured curricula 
• Experience working in fast-paced, operational environments; healthcare or regulated industry experience strongly preferred 
• Familiarity with Learning Management Systems (LMS) and digital learning platforms

Technical Skills 

• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and collaboration tools (Teams, SharePoint) 
• Experience with e-learning authoring tools (e.g., Articulate Rise/Storyline, Vyond, Camtasia, Adobe Creative Suite) 
• Experience creating multimedia content (video, audio, interactive learning) 
• Understanding of SCORM/xAPI and learning analytics 
• Familiarity with CRM systems (e.g., Salesforce) and knowledge management platforms is a plus 
• Experience leveraging AI tools for content development or workflow optimization is highly desirable 

Competencies 

• Strong foundation in adult learning theory and instructional design best practices 
• Ability to translate complex or ambiguous business needs into clear, effective learning solutions 
• Data-driven mindset with a focus on continuous improvement and measurable outcomes 
• Strong project management, prioritization, and organizational skills in a fast-paced environment 
• Collaborative and adaptable, with the ability to work cross-functionally with diverse teams 
• Focus on designing for behavior change and real-world application—not just knowledge transfer

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

Make a Difference in Healthcare: Join FreedomCare in Pennsylvania!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong customer service professionals for FreedomCare Pennsylvania. We're searching for talented and motivated individuals interested in any of the following roles:

• HomeCare Sales Specialist I: connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one
• Intake Specialist I: collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone.
• Onboarding Specialist I: guide patients and caregivers through the onboarding and orientation process of joining FreedomCare.
• Care Support Specialist I: support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued.
• Field Care Coordinator: supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients’ homes.

Ideal Candidate Will Possess: 

• Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care.
• Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers.
• Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment.
• Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure.
• Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers.
• Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking.

These are hybrid positions requiring employees to commute to their designated FreedomCare Pennsylvania office 2–3 days per week. Each candidate will be assigned to the office location closest to their residence, which may be in Philadelphia, Harrisburg, or Pittsburgh.