FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist I or our team in West Hartford, Connecticut.

This role requires frequent fieldwork five days per week in West Hartford and the surrounding areas, as well as potential visits to our Connecticut office.

Program & Position Overview: 

Structured family caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.  

The Health Coach Specialist  will be a vital part of our operations in Connecticut. Responsibilities include performing orientations, providing an assessment of new patients to our program, and training our caregivers to ensure they provide the best service possible to their loved ones.  

Every Day You Will: 

• Home orientations involving signing of paperwork
• Initial assessments during orientations
• Periodic supervisory visits / check in for on-care cases
• Training caregivers / patients as required per case
• Interacting with the caregiver and other stakeholders, as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers, and patients
• Collaborate in the care practice and communicate impressions of cases to appropriate staff
• Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Travel within the state of Connecticut. 

Ideal Candidate Will Possess: 

• 2+ years of experience working with frail or elderly disabled adults and caregivers
• Abiltiy to travel throughout the New Haven area and surrounding cities
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Hands-on experience in home care, preferred
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist I or our team in West Hartford, Connecticut.

Program & Position Overview: 

Structured family caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.  

The Health Coach Specialist will be a vital part of our operations in Connecticut. Responsibilities include performing orientations, providing an assessment of new patients to our program, and training our caregivers to ensure they provide the best service possible to their loved ones.  

Every Day You Will: 

• Home orientations involving signing of paperwork
• Initial assessments during orientations
• Periodic supervisory visits / check in for on-care cases
• Training caregivers / patients as required per case
• Interacting with the caregiver and other stakeholders, as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers, and patients
• Collaborate in the care practice and communicate impressions of cases to appropriate staff
• Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Travel within the state of Connecticut. 

Ideal Candidate Will Possess: 

• 2+ years of experience working with frail or elderly disabled adults and caregivers
• Ability to travel throughout the New Haven area and surrounding cities
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Hands-on experience in home care, preferred
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist I or our team in New Haven, Connecticut.

This role requires fieldwork 5 days per week at our New Haven, CT or Eastern Corridor (New London/Norwich area) CT offices.

Program & Position Overview: 

Structured family caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.  

The Health Coach Specialist will be a vital part of our operations in Connecticut. Responsibilities include performing orientations, providing an assessment of new patients to our program, and training our caregivers to ensure they provide the best service possible to their loved ones.  

Every Day You Will: 

• Home orientations involving signing of paperwork
• Initial assessments during orientations
• Periodic supervisory visits / check in for on-care cases
• Training caregivers / patients as required per case
• Interacting with the caregiver and other stakeholders, as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers, and patients
• Collaborate in the care practice and communicate impressions of cases to appropriate staff
• Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Travel within the state of Connecticut. 

Ideal Candidate Will Possess: 

• 2+ years of experience working with frail or elderly disabled adults and caregivers
• Ability to travel throughout the New Haven area and surrounding cities
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Hands-on experience in home care, preferred
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist I or our team in New Haven, Connecticut.

This role requires fieldwork 5 days per week at our New Haven, CT or Eastern Corridor (New London/Norwich area) CT offices.

Program & Position Overview: 

Structured family caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.  

The Health Coach Specialist will be a vital part of our operations in Connecticut. Responsibilities include performing orientations, providing an assessment of new patients to our program, and training our caregivers to ensure they provide the best service possible to their loved ones.  

Every Day You Will: 

• Home orientations involving signing of paperwork
• Initial assessments during orientations
• Periodic supervisory visits / check in for on-care cases
• Training caregivers / patients as required per case
• Interacting with the caregiver and other stakeholders, as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers, and patients
• Collaborate in the care practice and communicate impressions of cases to appropriate staff
• Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Travel within the state of Connecticut. 

Ideal Candidate Will Possess: 

• 2+ years of experience working with frail or elderly disabled adults and caregivers
• Ability to travel throughout the New Haven area and surrounding cities
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Hands-on experience in home care, preferred
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in Connecticut!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong customer service professionals for FreedomCare Connecticut. We're searching for talented and motivated individuals interested in any of the following roles:

• HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one over the phone.
• Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal
  of completing the eligibility process and onboarding them over the phone.
• Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare.
• Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.

Ideal Candidate Will Possess:

• The ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
• Strong emotional intelligence, and be
  able to work well in a team.
• Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
• Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
  
  Pay rates typically range between $20-$24 hourly depending on experience with a 401k, health, dental, vision and life insurance.

These are hybrid positions that will require all employees to commute into our Connecticut FreedomCare Hub office 2-3 days per week.

Our office locations in Connecticut are located in Hartford and West Hartford. 

**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Supervisor of Intake for our Connecticut team!

This is a hybrid position with travel into our main office located in West Hartford, CT. This role will require to work from our FreedomCare CT office 3x a week.

Department & Position Overview:

This role is a patient and caregiver focused role providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers. 

Every Day You Will:

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
• Manage relationships with external partners/organizations
• Manage process improvement by identifying system or workflow areas of opportunity 
• Responsible for disseminating information and training from senior management and other departments to their direct reports
• Interviews candidates, trains employees, and does continued training with their team

Ideal Candidate Will Possess:

• Experience managing/supervisory a group or team of employees
• Exceptional experience leading, mentoring and developing their employees
• Experience with performance management  
• Demonstrate proficiency in our Intake process and systems at FreedomCare
• We are looking for people with above average performance in monthly SOC category
• Self-motivated with a drive to exceed open case targets and metrics
• Strong analytical, organization and time management skills
• Ability to motivate team to meet and/or exceed case management targets or metrics
• Excellent communication, critical thinking and organizational skills
• Self motivated, work independently and ability to make informed decisions
• Drives mission, core values and vision

Preferred Qualifications:

• Bachelor's Degree in Business Administration or Healthcare Administration
• Experience working in a homecare agency, hospital or healthcare
• 3+ years experiencing managing  5+ employees
• Spanish bilingual is a plus

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Team Lead of Intake for our Connecticut team!

This is a hybrid position with travel into our main office located in West Hartford, CT. This role will require to work from our FreedomCare CT office 3x a week.

Department & Position Overview:

This role is a patient and caregiver focused role providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers. 

Every Day You Will:

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
• Manage relationships with external partners/organizations
• Manage process improvement by identifying system or workflow areas of opportunity 
• Responsible for disseminating information and training from senior management and other departments to their direct reports
• Interviews candidates, trains employees, and does continued training with their team

Ideal Candidate Will Possess:

• Experience managing/supervisory a group or team of employees
• Exceptional experience leading, mentoring and developing their employees
• Experience with performance management  
• Demonstrate proficiency in our Intake process and systems at FreedomCare
• We are looking for people with above average performance in monthly SOC category
• Self-motivated with a drive to exceed open case targets and metrics
• Strong analytical, organization and time management skills
• Ability to motivate team to meet and/or exceed case management targets or metrics
• Excellent communication, critical thinking and organizational skills
• Self motivated, work independently and ability to make informed decisions
• Drives mission, core values and vision

Preferred Qualifications:

• Bachelor's Degree in Business Administration or Healthcare Administration
• Experience working in a homecare agency, hospital or healthcare
• 3+ years experiencing managing  5+ employees
• Spanish bilingual is a plus

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Operations for our team in Connecticut.

This is a hybrid role at our office located in the West Hartford, CT area. You will be required to work out of our CT office 3 times a week.

Department & Position Overview:

We are looking for a Manager of Operations  who has an innovative, entrepreneurial spirit and a passion for continually improving the way we do things. 

People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership of each customer request, ensuring that we always do the right thing for our members. 

Every Day You Will:  

• Responsible for state-wide operations where you will build a team from the ground up 
• Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers
• Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care 
• Hire, train and develop staff as the operations needs grow 
• Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with state laws and regulations 
• Create and enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve 
• Work with development and technology teams to oversee software adjustment to your team’s workflows 
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing 
• To take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards 

Ideal Candidate Will Possess:  

• 5+ years of experience in management operations (healthcare, business, customer experience are all interesting areas of past experience) 
• Healthcare / home health care experience preferred but not required 
• Demonstrated ability to think outside the box, developing strategy and turning it into tangible results 
• Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees 
• Passion for improving home care and for leveraging technology to improve lives 
• Ability to utilize technology to advance company initiatives 
• Energized by ambitious goals and working in a fast-paced environment 
• Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it
• Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable 
• An operational mastermind: you have a natural ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality 
• A humble leader: you understand that to lead is to set an example, to listen to others, and to always keep learning 
  

Preferred Candidate will Possess:  

• Master's Degree in healthcare administration or business administration
• Experience with the Adult Foster Care (AFC) program in CT
• 3 + years Medicaid experience 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Registered Nurse (RN) for our Connecticut team.

This is a hybrid position at our West Hartford, CT office. 

Department & Position Overview: 

The Team Lead of Patient and Caregiver Services (LPN or RN) will have an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. This is a leadership role that will partner with us in our efforts to continually and iteratively make every aspect of our services better for patients, while maintaining appropriate requirements of the Structured Family Care, state, and federal regulations. 

This person will be responsible for the traditional parts of a team lead role: planning, organizing, coordinating, evaluating, and providing clinical guidance and supervision of patient care for Freedom Care's Connecticut Home Care activities. The Team lead will report directly to the General Operations Managers. 

Every Day You Will:

Leadership 

• Hire, oversee, mentor, and evaluate nursing and contact center teams, focused in patient care. 
• Conduct monthly meetings with health coaches to address equipment, scheduling, goals and objectives, performance metrics and improvement activities, and any staff concerns.  
• Educate health coaches and care team staff on new and existing department procedures and systems (e.g. information systems, fiscal responsibility, etc).  
• Recommendations and provides opportunities for training and development of the team and family caregivers. 

 Staffing & Operations Management 

• Develops strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs.  
• Oversees and monitors service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates.  
• Clinical Practice collaboration with health coaches establishing care standards, evaluating overall staff compliance to deliver clinical outcomes. 

 Regulatory Compliance & Quality Improvement 

• Maintains current knowledge and ensures compliance with all regulatory and professional standards of care, as it relates to Medicaid and Structured Family Care; including but not limited to DOH, DOL and CMS.  
• Participate in audits, inspections, and surveys from regulatory agencies. 
• Utilizes creativity in developing quality/performance improvement programs, instructing Clinical Management, and implementing new and improved standards.  
• Embeds quality protocols into standard operating procedures and evaluates them regularly.

Budget Management 

• Develops, prepares and monitors the agency personnel, supply and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and supports department directors.  

Patient Care & Safety 

• Ensures accountability in support services essential to patient care.  
• Promotes a safe and caring environment for staff and patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develops mechanism to assess same.  
• Ensures that the overall planning process occurs for each unit within the service line.  
• Analyzes findings from patient satisfaction surveys to establish service-based customer services agenda and ensures that unit-based agendas are developed with input from the nursing management and the staff.  
• Ensure completion and accuracy on patient assessments, develop care plans, and ensure services align with patient needs. 
• Serve as the primary liaison with health plans and FreedomCare related to patient care and services. 
• Investigate and address patient complaints or incidents, ensuring resolution and reporting as required, and supervise timely resolution. 
• Cover patient visits as needed to ensure continued care and compliance with agency standards. 

 Ideal Candidate Will Possess:

• Valid Registered Nurse (RN) or Licensed Practical Nurse (LPN) License, to operate in the state of Connecticut.  RN will be required to oversee any other nursing staff. 
• Min 2-5 years of experience in a Leadership a role with strong ability to lead and manage a team effectively, strong preference for previous experience on patient care management and/or related home care setting. 
• Competency in clinical compliance and documentation, essential for ensuring high-quality patient care and regulatory compliance. 
• Effective communication skills (written and verbal), facilitating effective collaboration with teams, patients, and families.         
• Strong attention to detail, ensuring accuracy in documentation and adherence to protocols. 
• Ability to effectively manage administrative, clinical, and caregiver staff in an office, remote and field setting. 
• Highly organized, capable of managing multiple tasks and priorities efficiently. 
• Motivated self-starter and creative problem-solver, comfortable navigating and resolving challenges in a fast-paced, dynamic environment. 
• Proficient in navigating technology and systems to enhance operational efficiency and effectiveness in healthcare delivery. 
• Ability to multitask and work in a fast-paced environment. 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

 At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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