About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Learning Experience Designer for our People & Culture team. 

This role is remote and requires occasional travel to any FreedomCare location nationally, when necessary.   

Department & Position Overview:

At FreedomCare we are committed to continuously developing our employee's skills and supporting them in achieving their professional goals. The Learning Experience Designer (LXD) is responsible for designing and delivering scalable, high-impact learning solutions that drive measurable behavior change and improve performance across FreedomCare’s workforce.

Helpful Context: 

This role partners closely with business leaders, subject matter experts, and cross-functional teams to translate operational needs into engaging, effective learning experiences. The LXD leverages modern instructional design practices, data insights, and emerging technologies—including AI—to build solutions that support compliance, enhance quality, and elevate the caregiver and employee experience. 

Key responsibilities:

Learning Design & Development 

• Design and develop engaging, outcome-driven learning solutions across modalities (e-learning, instructor-led, virtual, blended, and microlearning).
• Create high-quality training assets including courses, videos, job aids, facilitator guides, assessments, and multi-day curricula.
• Apply adult learning principles and behavior change strategies to ensure learning translates into on-the-job performance. 

Stakeholder Partnership & Needs Analysis 

• Partner with stakeholders and SMEs to identify learning needs, define objectives, and align solutions to business goals.
• Conduct needs analyses to diagnose performance gaps and recommend appropriate learning or non-learning interventions.
• Translate complex operational processes into clear, learner-centered content. 

Delivery Enablement 

• Support and enable training delivery by preparing facilitator materials, managing learning assets, and ensuring readiness for launch. 
• Collaborate with trainers and operations teams to ensure seamless rollout and adoption of learning solutions. 

Measurement & Optimization 

• Define success metrics and evaluate learning effectiveness using appropriate evaluation methods (e.g., Kirkpatrick Levels, performance data).
• Leverage data (e.g., QA scores, performance trends, learner feedback) to continuously improve learning solutions.
• Monitor training impact on key business outcomes such as quality, compliance, and customer experience. 

Asset & Knowledge Management 

• Create, organize, and maintain a centralized inventory of learning assets to support knowledge retention and accessibility.
• Ensure content remains current, accurate, and aligned with business processes and regulatory requirements. 

Innovation & Continuous Improvement 

• Utilize AI tools and emerging technologies to accelerate content development, personalize learning, and improve efficiency.
• Stay current on industry trends and bring innovative approaches to learning design and delivery.
• Contribute to the evolution of FreedomCare’s learning ecosystem, including knowledge management and performance enablement strategies.

Ideal Candidate Will Possess:

Education 

• Bachelor’s degree in Instructional Design, Education, Communications, Human Resources, or a related field (or equivalent experience) 

Experience & Qualifications

• 3+ years of experience in instructional design, learning experience design, or a related role 
• Experience designing both virtual and instructor-led training programs 
• Strong experience developing e-learning, multimedia content, and structured curricula 
• Experience working in fast-paced, operational environments; healthcare or regulated industry experience strongly preferred 
• Familiarity with Learning Management Systems (LMS) and digital learning platforms

Technical Skills 

• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and collaboration tools (Teams, SharePoint) 
• Experience with e-learning authoring tools (e.g., Articulate Rise/Storyline, Vyond, Camtasia, Adobe Creative Suite) 
• Experience creating multimedia content (video, audio, interactive learning) 
• Understanding of SCORM/xAPI and learning analytics 
• Familiarity with CRM systems (e.g., Salesforce) and knowledge management platforms is a plus 
• Experience leveraging AI tools for content development or workflow optimization is highly desirable 

Competencies 

• Strong foundation in adult learning theory and instructional design best practices 
• Ability to translate complex or ambiguous business needs into clear, effective learning solutions 
• Data-driven mindset with a focus on continuous improvement and measurable outcomes 
• Strong project management, prioritization, and organizational skills in a fast-paced environment 
• Collaborative and adaptable, with the ability to work cross-functionally with diverse teams 
• Focus on designing for behavior change and real-world application—not just knowledge transfer

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. 

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

• Here For You (An attitude of service, empathy, and availability) 
• Own It (Drive and ownership) 
• Do the Right Thing (High integrity) 
• Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Multimedia Specialist for our Learning & Talent Development team.

This is a remote role that will require regular travel to our office locations or on-location shoots.

Department & Position Overview:

FreedomCare is looking for an experienced Multimedia Specialist to create inspiring content and media for our team. We’re looking for someone who’s an expert at telling fun and authentic stories through video for both internal and external audiences.  

Every day You Will:

• Conceptualize, write, and develop engaging video/audio scripts, templates, graphics, and storyboards tailored for training or marketing initiatives.  
• Assume the roles of producer, director, and developer of multimedia projects. 
• Collaborate closely with stakeholders, subject matter experts, and vendors to ensure alignment with organizational goals and standards. 
• Take business concepts and ideas and translate them into captivating and dynamic visual presentations and videos that accurately communicate ideas and share impactful stories. 
• Create visually appealing branded multimedia assets targeted at both internal and external audiences. 
• Capture high-quality video footage and audio at company events, training sessions, and marketing campaigns, with around 2 trips per quarter mainly to our New York offices.
  • Approximately 15% travel is expected initially   
• Expertly edit videos throughout the production process, from initial concept to final delivery, ensuring seamless execution. 
• Continuously maintain, update, and enhance multimedia content to reflect evolving needs and standards. 
• Take initiative in identifying video requirements and content opportunities, proactively pitching creative ideas to enhance organizational messaging and engagement. 

Ideal Candidate Will Possess:

• 3+ years of experience in video production, editing and producing 
• Formal education degree in Multimedia Design, Film Production, Communications, or related field
  • A Multimedia Certification is a prerequisite if no formal education degree 
• Experience and application of the Adobe Creative Suite including Premiere, After Effects and Photoshop 
• Video production experience: location/event shooting, interviews, lighting on location, quality on location audio and video editing
• Advanced knowledge in the Adobe Creative Suite 
• Having working knowledge in videography or cinematography 
• Have knowledge of how to create and edit a SharePoint page and PowerPoint slides 
• Be able to create basic level graphics for training purposes and marketing needs 
• Must be creative, organized, and have a strong ability to conceptualize  
• Strong multi-tasking skills, ability to manage competing priorities and projects  
• Strong communication and collaboration skills   
• Ability to provide samples of your work with your application (Reel, YouTube Channel etc.). 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a SharePoint Knowledge & Learning Administrator for our People & Culture team.

Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.  

Department & Position Overview:

The SharePoint Knowledge & Learning Administrator is responsible for designing, building, and maintaining FreedomCare’s centralized knowledge ecosystem, with SharePoint Online as the core platform. This role owns the creation of a SharePoint-based knowledge site from the ground up, including information architecture, governance, and long-term sustainability, while also supporting learning operations through LMS administration and content development.

This position blends knowledge system design, SharePoint administration, content governance, and learning platform management to ensure employees and caregivers have access to accurate, accessible, and well-structured information when they need it.

Every Day You Will:

• Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions.
• Develop and manage information architecture to ensure content is intuitive, searchable, and scalable.
• Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management.
• Develop naming conventions, page standards, metadata tagging, and documentation best practices.
• Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system.
• Write, edit, and maintain process documentation, job aids, call scripts, and internal communications.
• Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices.
• Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility.
• Oversee SharePoint permissions, role-based access, and site maintenance.
• Monitor site usage, engagement, and feedback to continuously improve user experience.
• Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations.
• Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy.
• Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements.
• Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed.
• Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness.
• Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content.
• Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools.
• Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles.
• Support live and virtual training sessions by managing learning assets and post-session resources.

Ideal Candidate Will Possess:

• Bachelor’s degree in Instructional Design, Knowledge Management, Education, Communications, or a related field, or equivalent professional experience.
• Minimum of 3 years of experience in knowledge management, SharePoint administration, LMS administration, instructional design, or technical documentation.
• Demonstrated experience building a SharePoint site or knowledge base from the ground up.
• Strong understanding of information architecture, metadata design, permissions, and content governance.
• Hands-on experience administering SharePoint Online and internal documentation systems.
• Experience with LMS platforms such as Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar.
• Proficiency in Microsoft Office and Microsoft 365 tools, including SharePoint, Teams, Excel, PowerPoint, and Word.
• Strong writing and editing skills with the ability to translate complex processes into clear, user-friendly content.
• High attention to detail and strong organizational skills.
• Self-starter mindset with the ability to identify gaps, recommend solutions, and execute independently.
• Strong collaboration skills and comfort working cross-functionally.
• Data-driven approach to evaluating content effectiveness and user engagement.
• Basic HTML or SharePoint customization experience is a plus.
• Experience in healthcare or regulated environments is a plus.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Instructional Designer for our People & Culture team. 

This role is remote and requires occasional travel to any FreedomCare location nationally, when necessary.   

Department & Position Overview:

At FreedomCare we are committed to continuously developing our employee's skills and supporting them in achieving their professional goals. The Learning Experience Designer (LXD) is responsible for designing and delivering scalable, high-impact learning solutions that drive measurable behavior change and improve performance across FreedomCare’s workforce.

Helpful Context: 

This role partners closely with business leaders, subject matter experts, and cross-functional teams to translate operational needs into engaging, effective learning experiences. The LXD leverages modern instructional design practices, data insights, and emerging technologies—including AI—to build solutions that support compliance, enhance quality, and elevate the caregiver and employee experience. 

Key responsibilities:

Learning Design & Development 

• Design and develop engaging, outcome-driven learning solutions across modalities (e-learning, instructor-led, virtual, blended, and microlearning).
• Create high-quality training assets including courses, videos, job aids, facilitator guides, assessments, and multi-day curricula.
• Apply adult learning principles and behavior change strategies to ensure learning translates into on-the-job performance. 

Stakeholder Partnership & Needs Analysis 

• Partner with stakeholders and SMEs to identify learning needs, define objectives, and align solutions to business goals.
• Conduct needs analyses to diagnose performance gaps and recommend appropriate learning or non-learning interventions.
• Translate complex operational processes into clear, learner-centered content. 

Delivery Enablement 

• Support and enable training delivery by preparing facilitator materials, managing learning assets, and ensuring readiness for launch. 
• Collaborate with trainers and operations teams to ensure seamless rollout and adoption of learning solutions. 

Measurement & Optimization 

• Define success metrics and evaluate learning effectiveness using appropriate evaluation methods (e.g., Kirkpatrick Levels, performance data).
• Leverage data (e.g., QA scores, performance trends, learner feedback) to continuously improve learning solutions.
• Monitor training impact on key business outcomes such as quality, compliance, and customer experience. 

Asset & Knowledge Management 

• Create, organize, and maintain a centralized inventory of learning assets to support knowledge retention and accessibility.
• Ensure content remains current, accurate, and aligned with business processes and regulatory requirements. 

Innovation & Continuous Improvement 

• Utilize AI tools and emerging technologies to accelerate content development, personalize learning, and improve efficiency.
• Stay current on industry trends and bring innovative approaches to learning design and delivery.
• Contribute to the evolution of FreedomCare’s learning ecosystem, including knowledge management and performance enablement strategies.

Ideal Candidate Will Possess:

Education 

• Bachelor’s degree in Instructional Design, Education, Communications, Human Resources, or a related field (or equivalent experience) 

Experience & Qualifications

• 3+ years of experience in instructional design, learning experience design, or a related role 
• Experience designing both virtual and instructor-led training programs 
• Strong experience developing e-learning, multimedia content, and structured curricula 
• Experience working in fast-paced, operational environments; healthcare or regulated industry experience strongly preferred 
• Familiarity with Learning Management Systems (LMS) and digital learning platforms

Technical Skills 

• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and collaboration tools (Teams, SharePoint) 
• Experience with e-learning authoring tools (e.g., Articulate Rise/Storyline, Vyond, Camtasia, Adobe Creative Suite) 
• Experience creating multimedia content (video, audio, interactive learning) 
• Understanding of SCORM/xAPI and learning analytics 
• Familiarity with CRM systems (e.g., Salesforce) and knowledge management platforms is a plus 
• Experience leveraging AI tools for content development or workflow optimization is highly desirable 

Competencies 

• Strong foundation in adult learning theory and instructional design best practices 
• Ability to translate complex or ambiguous business needs into clear, effective learning solutions 
• Data-driven mindset with a focus on continuous improvement and measurable outcomes 
• Strong project management, prioritization, and organizational skills in a fast-paced environment 
• Collaborative and adaptable, with the ability to work cross-functionally with diverse teams 
• Focus on designing for behavior change and real-world application—not just knowledge transfer

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Learning & Content Admin for our People & Culture team.

Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.  

Department & Position Overview:

The Learning & Content Administrator is responsible for developing and maintaining a centralized knowledge base, managing the company’s Learning Management System (LMS), and creating learning assets to support employee and caregiver training. This role ensures that our workforce has access to the right information at the right time while championing user-friendly and engaging content across multiple platforms. This position requires a blend of content development, knowledge management, LMS administration, and instructional design skills to drive efficient learning and information-sharing across FreedomCare.

Every Day You Will:

• Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability.
• Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers.
• Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date.
• Collaborate with subject matter experts (SMEs) to document evolving processes and best practices.
• Establish governance for content maintenance, version control, and user feedback integration to improve knowledge accessibility.
• Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations for internal staff and field workers.
• Troubleshoot technical LMS issues, providing user support and liaising with vendors for resolutions.
• Partner with the Salesforce team to maintain LMS integrations and reporting accuracy.
• Set up/maintain automated learning pathways, reminders, and certifications based on compliance requirements and internal training needs.
• Generate regular reports and analyze training data, course engagement, and learner feedback to improve user experience and optimize content.
• Create training content, infographics, job aids, and microlearning modules as needed. 
•  Assist in e-learning course design using tools like Articulate Rise, Vyond, and other industry-standard tools.
• Collaborate with trainers and SMEs to develop engaging training materials, ensuring alignment with adult learning principles. 
• Support live and virtual training sessions by managing learning assets and post-session resources.

Ideal Candidate Will Possess:

• Bachelor’s degree in a related field such as Instructional Design, Education, or Communications. Equivalent professional experience is also acceptable. Experience 
• Minimum of 3 years in a knowledge management, LMS administration, instructional design, or technical writing role. Experience in healthcare or a similar industry is highly desirable.
• Strong experience in managing SharePoint, LMS platforms, and internal documentation tools.
• Strong SharePoint administration and content management skills. 
• Experience with LMS administration (e.g., Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar platforms). 
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) and content authoring tools (e.g., Articulate, Vyond, Camtasia).
• Basic HTML or SharePoint customization skills are a plus. 
• Exceptional writing and editing skills – Ability to simplify complex processes into clear, digestible content. 
• Attention to detail & organization – Ability to manage multiple projects and ensure content is accurate and up to date.
• Problem-solving & initiative – Self-starter who can identify gaps, propose solutions, and execute improvements.
• Collaboration & adaptability – Ability to work cross-functionally with stakeholders in HR, Compliance, Ops, and IT.
• Data-driven mindset – Uses metrics to evaluate content effectiveness and improve knowledge-sharing strategies.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV