About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Learning Experience Designer for our People & Culture team. 

This role is remote and requires occasional travel to any FreedomCare location nationally, when necessary.   

Department & Position Overview:

At FreedomCare we are committed to continuously developing our employee's skills and supporting them in achieving their professional goals. The Learning Experience Designer (LXD) is responsible for designing and delivering scalable, high-impact learning solutions that drive measurable behavior change and improve performance across FreedomCare’s workforce.

Helpful Context: 

This role partners closely with business leaders, subject matter experts, and cross-functional teams to translate operational needs into engaging, effective learning experiences. The LXD leverages modern instructional design practices, data insights, and emerging technologies—including AI—to build solutions that support compliance, enhance quality, and elevate the caregiver and employee experience. 

Key responsibilities:

Learning Design & Development 

• Design and develop engaging, outcome-driven learning solutions across modalities (e-learning, instructor-led, virtual, blended, and microlearning).
• Create high-quality training assets including courses, videos, job aids, facilitator guides, assessments, and multi-day curricula.
• Apply adult learning principles and behavior change strategies to ensure learning translates into on-the-job performance. 

Stakeholder Partnership & Needs Analysis 

• Partner with stakeholders and SMEs to identify learning needs, define objectives, and align solutions to business goals.
• Conduct needs analyses to diagnose performance gaps and recommend appropriate learning or non-learning interventions.
• Translate complex operational processes into clear, learner-centered content. 

Delivery Enablement 

• Support and enable training delivery by preparing facilitator materials, managing learning assets, and ensuring readiness for launch. 
• Collaborate with trainers and operations teams to ensure seamless rollout and adoption of learning solutions. 

Measurement & Optimization 

• Define success metrics and evaluate learning effectiveness using appropriate evaluation methods (e.g., Kirkpatrick Levels, performance data).
• Leverage data (e.g., QA scores, performance trends, learner feedback) to continuously improve learning solutions.
• Monitor training impact on key business outcomes such as quality, compliance, and customer experience. 

Asset & Knowledge Management 

• Create, organize, and maintain a centralized inventory of learning assets to support knowledge retention and accessibility.
• Ensure content remains current, accurate, and aligned with business processes and regulatory requirements. 

Innovation & Continuous Improvement 

• Utilize AI tools and emerging technologies to accelerate content development, personalize learning, and improve efficiency.
• Stay current on industry trends and bring innovative approaches to learning design and delivery.
• Contribute to the evolution of FreedomCare’s learning ecosystem, including knowledge management and performance enablement strategies.

Ideal Candidate Will Possess:

Education 

• Bachelor’s degree in Instructional Design, Education, Communications, Human Resources, or a related field (or equivalent experience) 

Experience & Qualifications

• 3+ years of experience in instructional design, learning experience design, or a related role 
• Experience designing both virtual and instructor-led training programs 
• Strong experience developing e-learning, multimedia content, and structured curricula 
• Experience working in fast-paced, operational environments; healthcare or regulated industry experience strongly preferred 
• Familiarity with Learning Management Systems (LMS) and digital learning platforms

Technical Skills 

• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and collaboration tools (Teams, SharePoint) 
• Experience with e-learning authoring tools (e.g., Articulate Rise/Storyline, Vyond, Camtasia, Adobe Creative Suite) 
• Experience creating multimedia content (video, audio, interactive learning) 
• Understanding of SCORM/xAPI and learning analytics 
• Familiarity with CRM systems (e.g., Salesforce) and knowledge management platforms is a plus 
• Experience leveraging AI tools for content development or workflow optimization is highly desirable 

Competencies 

• Strong foundation in adult learning theory and instructional design best practices 
• Ability to translate complex or ambiguous business needs into clear, effective learning solutions 
• Data-driven mindset with a focus on continuous improvement and measurable outcomes 
• Strong project management, prioritization, and organizational skills in a fast-paced environment 
• Collaborative and adaptable, with the ability to work cross-functionally with diverse teams 
• Focus on designing for behavior change and real-world application—not just knowledge transfer

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. 

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

- Here For You (An attitude of service, empathy, and availability) 

- Own It (Drive and ownership) 

- Do the Right Thing (High integrity) 

- Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Payroll Specialist for our Finance team.

Department & Position Overview:

The Payroll Specialist is responsible for processing payroll for our Caregivers. This role is customer-centric and is the central point of contact for payroll inquiries.

Everyday You Will:

• Leverage best practices to process payroll for Caregivers FreedomCare employees by established deadlines
• Accurately process new Caregivers, pay rate changes and changes to employee statuses in a timely manner; process the stopping and reissuing of checks
• Act as the main point of contact for payroll related inquiries such as pay, deductions, etc.; research and correct any payroll discrepancies
• Process billing as at relates to payroll; run and maintain weekly payroll reports to verify data 
• Work closely with the Finance team and occasionally interface with A/P 
• Work on special projects or other related tasks as assigned such as payroll adjustments, compliance, direct deposits, taxes, 401K, bonuses, etc.

Ideal Candidate Will Possess:

• A process and data driven mindset that has experience with analyzing numbers
• An outside of the box thinker with strong problem-solving skills
• Strong verbal and written communication skills
• Strong attention to detail and accuracy for data entry
• Strong time management and prioritization skills 

Nice-to-Haves:

• Bachelor’s degree in a finance or accounting
• Experience in a payroll position in the past
• Excel experience, specifically V-lookups and functions

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#INDLV

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team.

This is a remote opportunity where the ideal candidate will sit in the New York metro market.

Department & Position Overview:

• The Caregiver Benefits Specialist role focuses on enhancing the Caregiver’s experience by deconstructing complex benefits concepts into digestible pieces to ensure the comprehension of benefits, drive utilization, and improve caregiver satisfaction   
• The Caregiver Benefits Specialist role provides exceptional customer service while delivering benefits orientations and assisting with health plans, employment verifications, and more. 

Every Day You Will

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits.  
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed  
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information 
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed  
• Work in FlexFacts portal to assist with reimbursements and allocating funds 
• Commuter Benefit forms 
• HRA deposits 
• Completed email cases assigned to you in Salesforce data base within 24 – 48 hours  
• Answering calls that come in on the shared line and must ensure we provided first contact resolution 
• Ability to navigate multiple platforms in a fast-paced environment  
• Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion. 
• Consistently meet internal service level agreements and metrics  

Ideal Candidate Will Possess:

• 1+ years of relevant experience in a similar position 
• Experience in high-volume inbound and outbound call environment  
• Proven track record of strong customer focus and adaptability in a high call volume environment 
• Effective written and verbal communication skills with the ability to engage with diverse audiences  
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.  
• Ability to multitask, set priorities, and manage time effectively  
• Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy  
• Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel 
• Ability to embrace change and departmental growth in an evergreen environment 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. 

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

• Here For You (An attitude of service, empathy, and availability) 
• Own It (Drive and ownership) 
• Do the Right Thing (High integrity) 
• Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Multimedia Specialist for our Learning & Talent Development team.

This is a remote role that will require regular travel to our office locations or on-location shoots.

Department & Position Overview:

FreedomCare is looking for an experienced Multimedia Specialist to create inspiring content and media for our team. We’re looking for someone who’s an expert at telling fun and authentic stories through video for both internal and external audiences.  

Every day You Will:

• Conceptualize, write, and develop engaging video/audio scripts, templates, graphics, and storyboards tailored for training or marketing initiatives.  
• Assume the roles of producer, director, and developer of multimedia projects. 
• Collaborate closely with stakeholders, subject matter experts, and vendors to ensure alignment with organizational goals and standards. 
• Take business concepts and ideas and translate them into captivating and dynamic visual presentations and videos that accurately communicate ideas and share impactful stories. 
• Create visually appealing branded multimedia assets targeted at both internal and external audiences. 
• Capture high-quality video footage and audio at company events, training sessions, and marketing campaigns, with around 2 trips per quarter mainly to our New York offices.
  • Approximately 15% travel is expected initially   
• Expertly edit videos throughout the production process, from initial concept to final delivery, ensuring seamless execution. 
• Continuously maintain, update, and enhance multimedia content to reflect evolving needs and standards. 
• Take initiative in identifying video requirements and content opportunities, proactively pitching creative ideas to enhance organizational messaging and engagement. 

Ideal Candidate Will Possess:

• 3+ years of experience in video production, editing and producing 
• Formal education degree in Multimedia Design, Film Production, Communications, or related field
  • A Multimedia Certification is a prerequisite if no formal education degree 
• Experience and application of the Adobe Creative Suite including Premiere, After Effects and Photoshop 
• Video production experience: location/event shooting, interviews, lighting on location, quality on location audio and video editing
• Advanced knowledge in the Adobe Creative Suite 
• Having working knowledge in videography or cinematography 
• Have knowledge of how to create and edit a SharePoint page and PowerPoint slides 
• Be able to create basic level graphics for training purposes and marketing needs 
• Must be creative, organized, and have a strong ability to conceptualize  
• Strong multi-tasking skills, ability to manage competing priorities and projects  
• Strong communication and collaboration skills   
• Ability to provide samples of your work with your application (Reel, YouTube Channel etc.). 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Launch Specialist I for our National Expansion team.

This is a remote role to cover our Cleveland Ohio or Milwaukee Wisconsin market with some domestic travel required for launch purposes.

Department & Position Overview:

The Launch Specialist I will report into the Manager of National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model.  

Working with the Manager this role will document processes and have a lead role in training incoming staff. 

This role will be viewed as a subject matter expert of Intake and have a wide breath of experience in driving intake and moving Patients and Caregivers to Care. 

The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch  Specialist I will potentially be handling multiple states at the same time. 

Every Day You Will:

• Perform tasks associated with onboarding caregivers and patients without the need for oversight. Examples include but are not limited to: 
  • Knowing and properly documenting exactly where each case is holding in the onboarding process
  • Timely follow-up with patients and caregivers
  • Proper documentation and use of systems such as Salesforce and TalkDesk 
• Pilot and refine new processes for Engagement and Intake in the new markets, including documenting the current processes, making independent adjustments, and identifying the most effective methods to meet or exceed metrics  
• Collaborate with the Launch team and other departments to  ensure the launch process is smooth, and operational challenges are addressed promptly and effectively 
• Overcome roadblocks in the successful onboarding of caregivers and patients
• Identify and develop relationships with key players in each market that can help move cases along or act as referral sources 
• Apply compliance and process requirements for each state from the statute to the regulations, to the guides prepared on the state 
• Help improve the broader Launch process by providing a feedback loop of opportunities for improvement of the software or processes being implemented
• While this role is focused on engagement/intake processes, the Launch Operations Team cross trains all employees and the ideal candidate would develop basic proficiency in all pre and post care roles once on the team

Ideal Candidate Will Possess:

• A minimum of 2+ years in a consumer facing position handling high call volumes
• Must have examples of identifying process enhancements & improvements 
• Possess a strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA) and possesses a keen awareness of state-specific regulatory requirements affecting engagement and intake processes 
• Must have a background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency   
• Adaptable and committed to a high-quality launch process
• Strong critical thinking and problem-solving skills to assess situations swiftly, identify issues, and devise effective, innovative solutions 
• Must have a proven track record building relationships quickly with a variety of stakeholders   
• Exhibits strong self-motivation and the ability to drive projects forward independently. This role requires a high degree of autonomy, with much of the work being done unassisted 
• Time and priority management skills translating to the ability to handle several priorities at once without losing quality 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Compliance Specialist for our Compliance team. 

This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you. 

Department & Position Overview: 

Our Compliance Team is looking for a Compliance Specialist who can support the compliance department in reviewing legal documents, conducting, and responding to internal/external audits, investigating Fraud, Waste & Abuse claims. The Compliance Specialist role will encompass a wide range of responsibilities that will aid the department in maintaining regulatory requirements.  

Every Day You Will: 

• Conducting and responding to internal and external audits for all jurisdictions  
• Completing daily reports while meeting metric requirements 
• Provide assistance with I-9 approvals  
• Assisting with conflict reporting and collaborating with our finance department 
• Legal document review 
• Investigate fraud, waste & abuse claims 
• Be a resource for escalated concerns 
• Quality assurance review  

Ideal Candidate Will Possess: 

• Must be organized and have excellent attention to detail 
• Adept at multi-tasking 
• Outstanding customer service skills 
• Excellent written and verbal skills 
• Proficient computer, phone knowledge 
• Experience with data input and case review 
• 2 years of previous experience in a similar position preferred 
• Healthcare industry experience a plus 

Nice-to-Haves: 

• Prior experience in the healthcare field 
• Prior experience with internal and external audits 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a SharePoint Knowledge & Learning Administrator for our People & Culture team.

Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.  

Department & Position Overview:

The SharePoint Knowledge & Learning Administrator is responsible for designing, building, and maintaining FreedomCare’s centralized knowledge ecosystem, with SharePoint Online as the core platform. This role owns the creation of a SharePoint-based knowledge site from the ground up, including information architecture, governance, and long-term sustainability, while also supporting learning operations through LMS administration and content development.

This position blends knowledge system design, SharePoint administration, content governance, and learning platform management to ensure employees and caregivers have access to accurate, accessible, and well-structured information when they need it.

Every Day You Will:

• Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions.
• Develop and manage information architecture to ensure content is intuitive, searchable, and scalable.
• Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management.
• Develop naming conventions, page standards, metadata tagging, and documentation best practices.
• Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system.
• Write, edit, and maintain process documentation, job aids, call scripts, and internal communications.
• Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices.
• Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility.
• Oversee SharePoint permissions, role-based access, and site maintenance.
• Monitor site usage, engagement, and feedback to continuously improve user experience.
• Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations.
• Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy.
• Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements.
• Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed.
• Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness.
• Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content.
• Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools.
• Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles.
• Support live and virtual training sessions by managing learning assets and post-session resources.

Ideal Candidate Will Possess:

• Bachelor’s degree in Instructional Design, Knowledge Management, Education, Communications, or a related field, or equivalent professional experience.
• Minimum of 3 years of experience in knowledge management, SharePoint administration, LMS administration, instructional design, or technical documentation.
• Demonstrated experience building a SharePoint site or knowledge base from the ground up.
• Strong understanding of information architecture, metadata design, permissions, and content governance.
• Hands-on experience administering SharePoint Online and internal documentation systems.
• Experience with LMS platforms such as Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar.
• Proficiency in Microsoft Office and Microsoft 365 tools, including SharePoint, Teams, Excel, PowerPoint, and Word.
• Strong writing and editing skills with the ability to translate complex processes into clear, user-friendly content.
• High attention to detail and strong organizational skills.
• Self-starter mindset with the ability to identify gaps, recommend solutions, and execute independently.
• Strong collaboration skills and comfort working cross-functionally.
• Data-driven approach to evaluating content effectiveness and user engagement.
• Basic HTML or SharePoint customization experience is a plus.
• Experience in healthcare or regulated environments is a plus.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Instructional Designer for our People & Culture team. 

This role is remote and requires occasional travel to any FreedomCare location nationally, when necessary.   

Department & Position Overview:

At FreedomCare we are committed to continuously developing our employee's skills and supporting them in achieving their professional goals. The Learning Experience Designer (LXD) is responsible for designing and delivering scalable, high-impact learning solutions that drive measurable behavior change and improve performance across FreedomCare’s workforce.

Helpful Context: 

This role partners closely with business leaders, subject matter experts, and cross-functional teams to translate operational needs into engaging, effective learning experiences. The LXD leverages modern instructional design practices, data insights, and emerging technologies—including AI—to build solutions that support compliance, enhance quality, and elevate the caregiver and employee experience. 

Key responsibilities:

Learning Design & Development 

• Design and develop engaging, outcome-driven learning solutions across modalities (e-learning, instructor-led, virtual, blended, and microlearning).
• Create high-quality training assets including courses, videos, job aids, facilitator guides, assessments, and multi-day curricula.
• Apply adult learning principles and behavior change strategies to ensure learning translates into on-the-job performance. 

Stakeholder Partnership & Needs Analysis 

• Partner with stakeholders and SMEs to identify learning needs, define objectives, and align solutions to business goals.
• Conduct needs analyses to diagnose performance gaps and recommend appropriate learning or non-learning interventions.
• Translate complex operational processes into clear, learner-centered content. 

Delivery Enablement 

• Support and enable training delivery by preparing facilitator materials, managing learning assets, and ensuring readiness for launch. 
• Collaborate with trainers and operations teams to ensure seamless rollout and adoption of learning solutions. 

Measurement & Optimization 

• Define success metrics and evaluate learning effectiveness using appropriate evaluation methods (e.g., Kirkpatrick Levels, performance data).
• Leverage data (e.g., QA scores, performance trends, learner feedback) to continuously improve learning solutions.
• Monitor training impact on key business outcomes such as quality, compliance, and customer experience. 

Asset & Knowledge Management 

• Create, organize, and maintain a centralized inventory of learning assets to support knowledge retention and accessibility.
• Ensure content remains current, accurate, and aligned with business processes and regulatory requirements. 

Innovation & Continuous Improvement 

• Utilize AI tools and emerging technologies to accelerate content development, personalize learning, and improve efficiency.
• Stay current on industry trends and bring innovative approaches to learning design and delivery.
• Contribute to the evolution of FreedomCare’s learning ecosystem, including knowledge management and performance enablement strategies.

Ideal Candidate Will Possess:

Education 

• Bachelor’s degree in Instructional Design, Education, Communications, Human Resources, or a related field (or equivalent experience) 

Experience & Qualifications

• 3+ years of experience in instructional design, learning experience design, or a related role 
• Experience designing both virtual and instructor-led training programs 
• Strong experience developing e-learning, multimedia content, and structured curricula 
• Experience working in fast-paced, operational environments; healthcare or regulated industry experience strongly preferred 
• Familiarity with Learning Management Systems (LMS) and digital learning platforms

Technical Skills 

• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and collaboration tools (Teams, SharePoint) 
• Experience with e-learning authoring tools (e.g., Articulate Rise/Storyline, Vyond, Camtasia, Adobe Creative Suite) 
• Experience creating multimedia content (video, audio, interactive learning) 
• Understanding of SCORM/xAPI and learning analytics 
• Familiarity with CRM systems (e.g., Salesforce) and knowledge management platforms is a plus 
• Experience leveraging AI tools for content development or workflow optimization is highly desirable 

Competencies 

• Strong foundation in adult learning theory and instructional design best practices 
• Ability to translate complex or ambiguous business needs into clear, effective learning solutions 
• Data-driven mindset with a focus on continuous improvement and measurable outcomes 
• Strong project management, prioritization, and organizational skills in a fast-paced environment 
• Collaborative and adaptable, with the ability to work cross-functionally with diverse teams 
• Focus on designing for behavior change and real-world application—not just knowledge transfer

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an AI Prompt Engineer for our Technology team.

This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.  

Department & Position Overview:

As we scale, we’re focused on improving how work gets done across operations and service delivery.  AI will play a key role in reducing manual effort, improving decision making, and driving more consistent outcomes across these workflows.  FreedomCare is a healthcare organization operating in a highly regulated environment, how we design and apply AI must also align with compliance, accuracy, and auditability requirements.  We’re looking for a highly technical individual contributor to own how AI is applied across the business.  

The AI Prompt Engineer will focus on designing, building and optimizing prompts, agents and AI driven workflows implemented at the company.  You will work across teams to integrate AI into real business processes to streamline processes, improve output quality, and reduce operational friction.  This hands-on role is expected to both build and improve solutions.  

Everyday You Will: 

Apply AI to Core Business Workflows 

• Identify and implement AI solutions across key areas
• Improve how teams handle high volume, repetitive tasks by embedding AI into existing processes 
• Partner with business leaders to prioritize and solve operational bottlenecks   

Prompt Engineering & AI Optimization

• Design, test and refine prompts to drive accurate, consistent, and high-quality outputs from AI systems
• Build and optimize AI agents and copilots used by internal teams
• Analyze output quality and continuously iterate to improve performance, reliability, and alignment with business needs 

Build & Integrate Solutions

• Develop tools, automations and systems to support AI-driven workflows
• Integrate AI into existing platforms and tools using APIs and scripting
• Connect data sources and systems to enable end-to-end automation  

Drive Measurable Impact

• Define and track metrics to evaluate AI output quality and workflow performance (i.e. turnaround time, accuracy, throughout and team efficiency)
• Analyze results to identify gaps and continuously improve prompts, agents and workflows
• Quantify impact of AI solutions and communicate results to stakeholders
• Ensure solutions are scalable, reliable, and aligned with compliance requirements

Enable Adoption Across Teams

• Partner closely with cross-functional teams to effectively implement solutions
• Train teams on how to use AI tools and embed them into daily workflows
• Document best practices and standardize how AI is used across the business   

What Success Looks Like

• You’ve identified and implemented high impact AI use cases within core workflows, reducing manual effort or turnaround time
• Teams are effectively using AI-enabled workflows you’ve built, with clear improvement in output quality and consistency
• You’ve established baseline metrics (i.e. accuracy, turnaround time, throughout) and can clearly demonstrate where
• AI is driving improvements AI outputs are not only faster, but reliable and consistent within a regulated environment, minimizing rework and downstream issues
• You’ve created a framework to approach identifying, testing, and scaling AI use cases across the business  

Ideal Candidate will Possess 

• 5+ years of experience in software engineering, automation or technical solution, or technical consulting roles
• Hands-on experience applying AI or LLMs to real world workflows (not just experimentation)
• Strong technical skills (Python, APIs, scripting, system integrations)
• Experience building internal tools, automations, or workflow solutions
• Ability to analyze outputs systematically improve performance
• Experience working with high-volume operations

Nice to Have

• Experience with automation platforms 
• Familiarity with AI agents, copilots, or workflow orchestration tools
• Experience working in healthcare, service operations, or other regulated environments

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

• Here For You (An attitude of service, empathy, and availability) 
• Own It (Drive and ownership) 
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Senior BI Data Analyst for our Marketing team.

Department & Position Overview: 

As a Senior BI Data Analyst, you’ll be a core member of our Data Analytics team, responsible for turning data into insight and insight into action.

This role will work at the intersection of analytics and data science to prepare and structure data, build advanced models, and interpret results with suggested actions to drive impact across our Marketing, Product, Operations, and Workforce teams.

Every Day You Will: 

• Insight Generation

  • Analyze large, complex datasets to answer key business questions and identify actionable trends & insights
  • Build robust SQL queries, data pipelines, and ad hoc analyses to support cross-functional initiatives
  • Collaborate with stakeholders to scope projects, structure analyses, and translate findings into clear business recommendations

  Modeling & Advanced Analytics

  • Develop predictive models and statistical analyses to forecast key outcomes, supporting decision-making
  • Apply advanced analytics techniques (e.g., regression, clustering, forecasting) to support workforce planning, marketing optimization, and service design

  Reporting & Enablement

  • Build and maintain dashboards and data tools to democratize access to insights
  • Help ensure data quality, consistency, and governance across the analytics ecosystem
  • Document your work and contribute to team-wide knowledge sharing and best practices

 Ideal Candidate Will Possess: 

• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects effectively
• Proven track record of strong customer focus and adaptability, with a strong attention to detail and problem-solving abilities
• Effective written and verbal communication skills with the ability to engage with diverse audiences
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
• Technical proficiency with the ability to navigate through multiple systems, while maintaining attention to detail and data accuracy
• Demonstrates fluency over all tools and resources specific to the role
• Ability to embrace change and departmental growth in an evergreen environment
• 5+ years of experience in data analysis, data science, or business analytics roles
• Bachelors or Masters Degree in Statistics, Computer Science, Economics, Engineering, or a related field
• Strong SQL and working knowledge of Python or R
• Experience in building dashboards in Tableau or other BI tools
• Experience analyzing and integrating multiple data sources for analytics such as Salesforce/ other CRM platforms & Google Analytics 
• Google Ads would be a nice-to-have

Why work at FreedomCare? 

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. 

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. 

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a High Volume Recruiter for our Talent Acquisition team.

Position Overview:

As FreedomCare continues to grow, we’re looking for a dynamic Talent Acquistion Recruiter to help us scale.  This is a high-impact role for someone who thrives in a fast-paced environment, brings an entrepreneurial mindset, and loves building teams that drive change. 

As a Talent Acquisition Recruiter, you will play a key role in our national expansion by leveraging your relationship building skills, creativity and proactive approach to talent acquisition. 

Responsibilities & Scope:

• Own the entire recruitment lifecycle: From sourcing to closing with a sense of urgency and accountability for every open role.  Deliver a high quality experience to both candidates and hiring managers. 
• Proactively source and attract passive candidates: Use creative sourcing strategies and referral networks to fill hard-to-fill and high impact roles.  
• Be a true thought partner to hiring managers: Develop strong relationships with hiring managers and key stakeholders, aligning on role requirements to develop effective sourcing and recruiting strategies, while staying abreast of current and future hiring needs. 
• Stay curious and data-driven: Track trends, analyze funnel metrics, and adjust approach to improve time to fill and quality of hire. 
• Support talent acquisition process improvement: Maintain a builder mindset to continuously improve how we recruit, identifying areas of opportunity in tools, workflows and communication.  

What Does Success Look Like: 

• You consistently fill roles that meet target start date deadlines, through smart strategy and creativity.
• Our hiring managers trust you as a strategic partner who brings solutions to the table. 
• You have strong pipelines driven by active sourcing and not just inbound applicants. 
• Build strong networks in your assigned departments and build relationships with professional organizations, universities and industry contacts. 
• You follow through, you drive hiring projects to the finish line. 
• You bring new ideas to the table, helping the team improve how we recruit. 

Ideal Candidate Will Possess:

• 5+ years of demonstrated successful full-cycle recruitment within a high-growth environment. 
• Proven experience managing high-volume recruitment (30+ requisitions at a time) across multiple functions or locations
• Ability to meet aggressive hiring targets and tight deadlines in fast-paced environments
• Strong sourcing expertise using job boards, social media, referrals, and direct outreach
• Experience with applicant tracking systems (ATS) and recruitment CRM tools
• Data-driven mindset with experience tracking KPIs such as time-to-fill, cost-per-hire, and conversion rates
• Strong stakeholder management skills with the ability to partner effectively with hiring managers
• Exceptional organizational and time management skills with keen attention to detail
• Ability to prioritize requisitions based on business urgency and hiring needs
• Proven success in sourcing and closing passive candidates. 
• Solution-centric, with an entrepreneurial mindset coupled with a creative approach to problem-solving. 
• Experience using an ATS (preferably Greenhouse) and using LinkedIn Recruiter Lite/Recruiter. 

Nice-to-Haves:

• Healthcare, startup or agency recruiting background. 
• Experience recruiting high volumes roles across multiple states 
• Background in agency recruitment or RPO environments
• Experience conducting hiring events, job fairs, or large-scale interview days
• Knowledge of employer branding and recruitment marketing strategies
• Experience leveraging LinkedIn Recruiter or advanced sourcing tools
• Experience implementing process improvements or automation in recruiting workflows
• HR certification (e.g., SHRM-CP, PHR)

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience.  We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Program Integrations to join our National Expansion team.

Department & Position Overview:

The Manager supports National Expansion by managing execution, people, and delivery quality across research, program integration, and launch activities, ensuring states are prepared to operate effectively at launch. which is committed to launching states with full systems and ensure ability to take patients and caregivers to start them on care on day one. Providing a consistent best practice approach for each new launch.

In this role, the Manager will lead, coach and mentor a high performing team of licensing, program Managers and analysts to ensure successful state research and launches. Fostering a collaborative environment that emphasizes ownership, accountability and continuous improvement. The Manager partners with the Director of National Expansion to coordinate handoff readiness and ensure required inputs, documentation, and timelines are met for new state launches. 

In this role, the manager will act as a key liaison between cross-functional teams, including compliance, finance, accounting, product, and work force operations to streamline and improve processes and communication to drive successful launches.

Every Day You Will:

• Manage team capacity, resources, and workload distribution to support multiple concurrent launches while maintaining high performance and morale. 
• Ensure all program launches meet state and federal regulations, with a focus on maintaining the highest quality standards in service delivery
• Support market research and regulatory analysis by ensuring high-quality inputs, documentation, and summaries are prepared for leadership review.
• Oversee and ensure execution of research, licensing, and operational readiness activities required for new state launches.
• Support translation of company and product strategies into clear execution guidance for Program Managers and Analysts. Continuously improve operational efficiency by collecting and analyzing data to gain quantitative and qualitative insights - State KPIs post launch and National Expansion KPIs (to be developed)
• Proactively engage stakeholders across different teams to identify and implement operational improvements, enhancements, and system customizations that meet business requirements  
• Implement appropriate change management practices in partnership with stakeholders and delivery work teams to accurately and timely reflect launch changes within the designed framework
• Draft new and improve existing national expansion policies and processes
• Review and understand key KPIs and financial indicators to support execution discussions and escalation to leadership as needed
• Foster a team culture of growth, iterative improvement, and innovation – following FC’s core values
• Ensuring the consistency of reports, accountability, metrics and a quality control system of both the patients and caregivers.
• Collaborate with legal on necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with relevant state laws and regulations to ensure compliance is met and established for each new state operations.
• Create and enforce policies and procedures that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve. Ensure Launch Operations develops SOPS based on approved policies and procedures
• Identify opportunities to improve processes and execution practices while maintaining consistency across state launches. 

Ideal Candidate Will Possess:

• Bachelor's Degree
• 5+ years of experience in program management
• Experience managing project or program managers
• Proficiency in management functions, talent assessment, hiring, Monitoring performance, team building etc.
• Advanced proficiency in operational tactics. Somebody that can plan and forecast well. Adapt people process and software quickly to achieve outcomes.
• Proven track record to influence others around them to bring out the best in them.

This Manager role requires solid working knowledge of the following:   

• Manager experience: Possess solid experience to assess talent, hiring, performance management and other manager activities.  
• Knowledge Application: Possesses solid business acumen allowing for best decision making and judgment.   
• Critical Thinking Skills: Ability to plan strategically and execute the right tactics to completion. High level of self-awareness and a proven ability to objectively evaluate the success or failure of an operation. 
• Initiative: Ability to take initiative on items that require attention or process enhancements.  
• Leadership: Solid to advanced level communication skills to effectively motivate, influence team and stakeholders  
• Change Leader: Ability to lead individuals with changes in direction or process for the best outcome and adoption of change.   

Results Driven:   

• The ability to meet organizational goals and customer expectations, including stewardship of resources. 
• Ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks; being driven to meet or exceed specific goals and objectives as quickly as possible: focusing on results, not the process, and leveraging resources available and solving problems creatively to get the job done.  

Operational Proficiency:  

• Ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality.  This means strong data analytics skills and interpreting data and basing decisions on those data sets leading to solution-oriented outcomes.   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for Senior Manager of Revenue Cycle Management for our team.

This role is remote with potential travel to our main office in New York or the FreedomCare hub closest to you for meetings and/or collaboration.

Position Overview:

The Senior Manager of Revenue Cycle Management will lead and transform the organization’s end-to-end revenue cycle operations across multiple states.  This role is responsible for ensuring accuracy, efficiency and scalability of billing, reimbursement and accounts receivable processes as FreedomCare continues to grow. 

Reporting to the VP of Finance, this role will partner closely with Accounting, FP&A Operations, Compliance and other cross-functional teams to strengthen revenue integrity, improve cash flow performance, and enhance visibility across the organization.  Through these efforts, the Senior Manager of Revenue Cycle Management will help ensure the organization’s revenue engine is predictable, data-driven, and scalable within a complex multistate environment. 

Everyday Responsibilities Will Include:

Revenue Cycle Leadership 

• Lead end-to-end and revenue cycle operations including billing, claims submissions, denial management, accounts receivable and collections 
• Evaluate existing processes and implement improvements to increase accuracy, efficiency and scalability 
• Lead the development of modern, scalable revenue cycle infrastructure capable of supporting continued organizational growth and multi-state expansion 

Billing, AR & Cash Flow Management  

• Oversee billing operations across multiple payer types (Medicaid, managed care, etc.) 
• Monitor and improve key revenue cycle metrics including days in accounts receivable, denial rates, clean claim rates and collections performance 
• Implement strategies reduce aging AR and improve overall cash flow 

Process & Systems Optimization 

• Create workflows, policies and procedures across revenue cycle operations  
• Partner with Finance, IT and Operations to evaluate and optimize revenue cycle technology, including billing platforms, reporting tools and automations opportunities to improve efficiency, accuracy and scalability 
• Implement reporting and dashboards to improve data visibility and operational decision making 

Financial & Cross-functional Partnership 

• Partner with the VP of Finance, Accounting and FP&A to support revenue forecasting, financial planning and cash flow projections 
• Collaborate with Operations, Compliance and IT to ensure alignment between service delivery, payroll and billing 
• Provide senior leadership with insights into revenue performance, reimbursement trends and operational risks 

Team Leadership 

• Lead and develop revenue cycle team members responsible for billing, accounts receivable and collections 
• Establish performance metrics and accountability structures 
• Build a foundation of operational excellence, accountability, and continuous improvement 

Ideal Candidate Will Have:

• Bachelor’s degree in Finance, Healthcare Administration, Business Administration or related field; Master’s degree preferred 
• 8+ years of progressive experience in healthcare revenue cycle leadership 
• Experience managing billing and accounts receivable operations in a healthcare environment 
• Strong experience with Medicaid and government payer billing 
• Experience improving revenue cycle processes within a growing or complex organization 
• Deep knowledge of healthcare billing, reimbursement structures and payer regulations 
• Strong technical aptitude with revenue cycle systems, reporting tools, and process automation with the ability to leverage technology to improve operational efficiency and data visibility 
• Experience implementing revenue cycle metrics, reporting frameworks and performance dashboards 
• Experience operating in multi-state healthcare environments 
• Experience in home care, healthcare services, or value-based healthcare models preferred 
• Strong analytical and problem-solving skills 
• Effective communication and collaboration skills 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Learning & Content Admin for our People & Culture team.

Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.  

Department & Position Overview:

The Learning & Content Administrator is responsible for developing and maintaining a centralized knowledge base, managing the company’s Learning Management System (LMS), and creating learning assets to support employee and caregiver training. This role ensures that our workforce has access to the right information at the right time while championing user-friendly and engaging content across multiple platforms. This position requires a blend of content development, knowledge management, LMS administration, and instructional design skills to drive efficient learning and information-sharing across FreedomCare.

Every Day You Will:

• Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability.
• Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers.
• Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date.
• Collaborate with subject matter experts (SMEs) to document evolving processes and best practices.
• Establish governance for content maintenance, version control, and user feedback integration to improve knowledge accessibility.
• Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations for internal staff and field workers.
• Troubleshoot technical LMS issues, providing user support and liaising with vendors for resolutions.
• Partner with the Salesforce team to maintain LMS integrations and reporting accuracy.
• Set up/maintain automated learning pathways, reminders, and certifications based on compliance requirements and internal training needs.
• Generate regular reports and analyze training data, course engagement, and learner feedback to improve user experience and optimize content.
• Create training content, infographics, job aids, and microlearning modules as needed. 
•  Assist in e-learning course design using tools like Articulate Rise, Vyond, and other industry-standard tools.
• Collaborate with trainers and SMEs to develop engaging training materials, ensuring alignment with adult learning principles. 
• Support live and virtual training sessions by managing learning assets and post-session resources.

Ideal Candidate Will Possess:

• Bachelor’s degree in a related field such as Instructional Design, Education, or Communications. Equivalent professional experience is also acceptable. Experience 
• Minimum of 3 years in a knowledge management, LMS administration, instructional design, or technical writing role. Experience in healthcare or a similar industry is highly desirable.
• Strong experience in managing SharePoint, LMS platforms, and internal documentation tools.
• Strong SharePoint administration and content management skills. 
• Experience with LMS administration (e.g., Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar platforms). 
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) and content authoring tools (e.g., Articulate, Vyond, Camtasia).
• Basic HTML or SharePoint customization skills are a plus. 
• Exceptional writing and editing skills – Ability to simplify complex processes into clear, digestible content. 
• Attention to detail & organization – Ability to manage multiple projects and ensure content is accurate and up to date.
• Problem-solving & initiative – Self-starter who can identify gaps, propose solutions, and execute improvements.
• Collaboration & adaptability – Ability to work cross-functionally with stakeholders in HR, Compliance, Ops, and IT.
• Data-driven mindset – Uses metrics to evaluate content effectiveness and improve knowledge-sharing strategies.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for Director of Revenue Cycle Management for our team.

This role is remote with potential travel to our main office in New York or the FreedomCare hub closest to you for meetings and/or collaboration.

Position Overview:

The Director of Revenue Cycle Management will lead and transform the organization’s end-to-end revenue cycle operations across multiple states.  This role is responsible for ensuring accuracy, efficiency and scalability of billing, reimbursement and accounts receivable processes as FreedomCare continues to grow. 

Reporting to the VP of Finance, this role will partner closely with Accounting, FP&A Operations, Compliance and other cross-functional teams to strengthen revenue integrity, improve cash flow performance, and enhance visibility across the organization.  Through these efforts, the Director of Revenue Cycle Management will help ensure the organization’s revenue engine is predictable, data-driven, and scalable within a complex multistate environment. 

Everyday Responsibilities Will Include:

Revenue Cycle Leadership 

• Lead end-to-end and revenue cycle operations including billing, claims submissions, denial management, accounts receivable and collections 
• Evaluate existing processes and implement improvements to increase accuracy, efficiency and scalability 
• Lead the development of modern, scalable revenue cycle infrastructure capable of supporting continued organizational growth and multi-state expansion 

Billing, AR & Cash Flow Management  

• Oversee billing operations across multiple payer types (Medicaid, managed care, etc.) 
• Monitor and improve key revenue cycle metrics including days in accounts receivable, denial rates, clean claim rates and collections performance 
• Implement strategies reduce aging AR and improve overall cash flow 

Process & Systems Optimization 

• Create workflows, policies and procedures across revenue cycle operations  
• Partner with Finance, IT and Operations to evaluate and optimize revenue cycle technology, including billing platforms, reporting tools and automations opportunities to improve efficiency, accuracy and scalability 
• Implement reporting and dashboards to improve data visibility and operational decision making 

Financial & Cross-functional Partnership 

• Partner with the VP of Finance, Accounting and FP&A to support revenue forecasting, financial planning and cash flow projections 
• Collaborate with Operations, Compliance and IT to ensure alignment between service delivery, payroll and billing 
• Provide senior leadership with insights into revenue performance, reimbursement trends and operational risks 

Team Leadership 

• Lead and develop revenue cycle team members responsible for billing, accounts receivable and collections 
• Establish performance metrics and accountability structures 
• Build a foundation of operational excellence, accountability, and continuous improvement 

Ideal Candidate Will Have:

• Bachelor’s degree in Finance, Healthcare Administration, Business Administration or related field; Master’s degree preferred 
• 8+ years of progressive experience in healthcare revenue cycle leadership 
• Experience managing billing and accounts receivable operations in a healthcare environment 
• Strong experience with Medicaid and government payer billing 
• Experience improving revenue cycle processes within a growing or complex organization 
• Deep knowledge of healthcare billing, reimbursement structures and payer regulations 
• Strong technical aptitude with revenue cycle systems, reporting tools, and process automation with the ability to leverage technology to improve operational efficiency and data visibility 
• Experience implementing revenue cycle metrics, reporting frameworks and performance dashboards 
• Experience operating in multi-state healthcare environments 
• Experience in home care, healthcare services, or value-based healthcare models preferred 
• Strong analytical and problem-solving skills 
• Effective communication and collaboration skills 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Business Transformation Program Manager for our Technology team.

This role is remote with potential travel to our main office in Long Island, NY and/or the FreedomCare hub closest to you.

Department & Position Overview:

The Business Transformation Program Manager is a multi-faceted role that combines process improvement with program management.  

Working closely with our business leaders in support of the VP of Business Optimization, this position will identify and implement operational enhancements, and system transformations to maximize revenue, customer experience and employee value.  

This role will drive continual improvement and operational efficiency by executing project deliverables and coordination of efforts amongst the enterprise operations. 

Every Day You Will:

• Collaborate with cross-functional leaders to define, prioritize, and deliver strategic projects, ensuring efficient execution aligned with organizational goals. 
• Serve as a trusted partner to both technical and business teams, educating stakeholders on project and program management best practices and bridging communication across technical and non-technical audiences. 
• Develop and maintain comprehensive project documentation, including scope, objectives, justification, and execution plans.
• Provide clear roadmaps, progress updates, and resource management insights to leadership to support informed decision-making and prioritization. Present strategic updates and outcomes to management and clients. 
• Lead effective change management practices, partnering with stakeholders and delivery teams to ensure timely and accurate implementation of project changes while keeping all levels of stakeholders informed through accessible updates and communications. 
• Create and refine Project Management Office (PMO) policies and processes to enhance efficiency and consistency across initiatives. 
• Continuously evaluate projects and programs to ensure they meet FreedomCare’s quality standards and align with organizational objectives. 
• Conduct qualitative and quantitative business and market research to validate project opportunities and inform strategic direction. 
• Analyze key performance indicators, financial data, and resource allocation to assess project success, manage risk, and identify areas for improvement. 

Ideal Candidate Will Possess:

• Master’s in Business Administration, CS, Finance or Technology
• Experience leading large scale projects; developing and implementing projects from idea to inception
• Highly collaborative partner, that can influence change across many stakeholders. 
• Ability to effectively evaluate operations, providing critical analysis of systems and processes, as they relate to the department and the organization and turn thoughts and ideas into tangible outcomes and opportunities that move the needle.
• End to end solution-based thinker, problem solving top-level goals to operational and system details. 
• A high level of adaptability and experience leading change management, in a fast-paced environment, presenting a high degree of autonomy, ambiguity, and accountability. 
• Excellent verbal and written communication, with the ability to effectively cascade information across diverse target demographics internally and externally.  
• Ability to represent FreedomCare holistically, with high emotional intelligence, empathy, and consciousness of end-user experiences (employees and customers).

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV