FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Launch Specialist I for our National Expansion team.

This is a remote role to cover our Cleveland Ohio or Milwaukee Wisconsin market with some domestic travel required for launch purposes.

Department & Position Overview:

The Launch Specialist I will report into the Manager of National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model.  

Working with the Manager this role will document processes and have a lead role in training incoming staff. 

This role will be viewed as a subject matter expert of Intake and have a wide breath of experience in driving intake and moving Patients and Caregivers to Care. 

The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch  Specialist I will potentially be handling multiple states at the same time. 

Every Day You Will:

• Perform tasks associated with onboarding caregivers and patients without the need for oversight. Examples include but are not limited to: 
  • Knowing and properly documenting exactly where each case is holding in the onboarding process
  • Timely follow-up with patients and caregivers
  • Proper documentation and use of systems such as Salesforce and TalkDesk 
• Pilot and refine new processes for Engagement and Intake in the new markets, including documenting the current processes, making independent adjustments, and identifying the most effective methods to meet or exceed metrics  
• Collaborate with the Launch team and other departments to  ensure the launch process is smooth, and operational challenges are addressed promptly and effectively 
• Overcome roadblocks in the successful onboarding of caregivers and patients
• Identify and develop relationships with key players in each market that can help move cases along or act as referral sources 
• Apply compliance and process requirements for each state from the statute to the regulations, to the guides prepared on the state 
• Help improve the broader Launch process by providing a feedback loop of opportunities for improvement of the software or processes being implemented
• While this role is focused on engagement/intake processes, the Launch Operations Team cross trains all employees and the ideal candidate would develop basic proficiency in all pre and post care roles once on the team

Ideal Candidate Will Possess:

• A minimum of 2+ years in a consumer facing position handling high call volumes
• Must have examples of identifying process enhancements & improvements 
• Possess a strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA) and possesses a keen awareness of state-specific regulatory requirements affecting engagement and intake processes 
• Must have a background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency   
• Adaptable and committed to a high-quality launch process
• Strong critical thinking and problem-solving skills to assess situations swiftly, identify issues, and devise effective, innovative solutions 
• Must have a proven track record building relationships quickly with a variety of stakeholders   
• Exhibits strong self-motivation and the ability to drive projects forward independently. This role requires a high degree of autonomy, with much of the work being done unassisted 
• Time and priority management skills translating to the ability to handle several priorities at once without losing quality 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Program Integrations to join our National Expansion team.

Department & Position Overview:

The Manager supports National Expansion by managing execution, people, and delivery quality across research, program integration, and launch activities, ensuring states are prepared to operate effectively at launch. which is committed to launching states with full systems and ensure ability to take patients and caregivers to start them on care on day one. Providing a consistent best practice approach for each new launch.

In this role, the Manager will lead, coach and mentor a high performing team of licensing, program Managers and analysts to ensure successful state research and launches. Fostering a collaborative environment that emphasizes ownership, accountability and continuous improvement. The Manager partners with the Director of National Expansion to coordinate handoff readiness and ensure required inputs, documentation, and timelines are met for new state launches. 

In this role, the manager will act as a key liaison between cross-functional teams, including compliance, finance, accounting, product, and work force operations to streamline and improve processes and communication to drive successful launches.

Every Day You Will:

• Manage team capacity, resources, and workload distribution to support multiple concurrent launches while maintaining high performance and morale. 
• Ensure all program launches meet state and federal regulations, with a focus on maintaining the highest quality standards in service delivery
• Support market research and regulatory analysis by ensuring high-quality inputs, documentation, and summaries are prepared for leadership review.
• Oversee and ensure execution of research, licensing, and operational readiness activities required for new state launches.
• Support translation of company and product strategies into clear execution guidance for Program Managers and Analysts. Continuously improve operational efficiency by collecting and analyzing data to gain quantitative and qualitative insights - State KPIs post launch and National Expansion KPIs (to be developed)
• Proactively engage stakeholders across different teams to identify and implement operational improvements, enhancements, and system customizations that meet business requirements  
• Implement appropriate change management practices in partnership with stakeholders and delivery work teams to accurately and timely reflect launch changes within the designed framework
• Draft new and improve existing national expansion policies and processes
• Review and understand key KPIs and financial indicators to support execution discussions and escalation to leadership as needed
• Foster a team culture of growth, iterative improvement, and innovation – following FC’s core values
• Ensuring the consistency of reports, accountability, metrics and a quality control system of both the patients and caregivers.
• Collaborate with legal on necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with relevant state laws and regulations to ensure compliance is met and established for each new state operations.
• Create and enforce policies and procedures that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve. Ensure Launch Operations develops SOPS based on approved policies and procedures
• Identify opportunities to improve processes and execution practices while maintaining consistency across state launches. 

Ideal Candidate Will Possess:

• Bachelor's Degree
• 5+ years of experience in program management
• Experience managing project or program managers
• Proficiency in management functions, talent assessment, hiring, Monitoring performance, team building etc.
• Advanced proficiency in operational tactics. Somebody that can plan and forecast well. Adapt people process and software quickly to achieve outcomes.
• Proven track record to influence others around them to bring out the best in them.

This Manager role requires solid working knowledge of the following:   

• Manager experience: Possess solid experience to assess talent, hiring, performance management and other manager activities.  
• Knowledge Application: Possesses solid business acumen allowing for best decision making and judgment.   
• Critical Thinking Skills: Ability to plan strategically and execute the right tactics to completion. High level of self-awareness and a proven ability to objectively evaluate the success or failure of an operation. 
• Initiative: Ability to take initiative on items that require attention or process enhancements.  
• Leadership: Solid to advanced level communication skills to effectively motivate, influence team and stakeholders  
• Change Leader: Ability to lead individuals with changes in direction or process for the best outcome and adoption of change.   

Results Driven:   

• The ability to meet organizational goals and customer expectations, including stewardship of resources. 
• Ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks; being driven to meet or exceed specific goals and objectives as quickly as possible: focusing on results, not the process, and leveraging resources available and solving problems creatively to get the job done.  

Operational Proficiency:  

• Ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality.  This means strong data analytics skills and interpreting data and basing decisions on those data sets leading to solution-oriented outcomes.   

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV