Who are we hiring?

The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives. This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations. The Lead shares best practices, escalates risks or gaps, and partners with ESC leadership to strengthen team performance and the overall employee experience.

What will you do?

• Act as a point of support for Tier 1 employee inquiries by working service requests alongside the team, reinforcing accurate resolution, effective escalation, and adherence to service expectations.
• Support Representatives in processing absences and call offs, providing guidance on appropriate handling and escalation where needed.
• Support resolution of employee staffing issues, including missed clocks, schedule changes, attendance matters, pay inquiries, and Time and Attendance–related questions, reinforcing consistent and compliant execution.
• Support employee onboarding by reinforcing completion of new hire paperwork, I-9 processing, and orientation practices, ensuring consistency and accuracy across Representatives.
• Contribute to HR functions by reinforcing licenses and certifications requirements, supporting training and development initiatives, and guiding Representatives through Time and Attendance–related disciplinary processes.
• Partner with Coordinators and ESC Leadership to reinforce day-to-day departmental orientation, alignment, and execution standards.
• Support Employee Service Center office operations through on-site presence, real-time guidance, and engagement that promotes smooth business operations.
• Observe trends, recurring issues, or compliance gaps in daily work and escalate insights to the Supervisor and ESC Manager to support training reinforcement and continuous improvement.
• Build trust with venue partners through visibility, engagement, and timely follow-up, surfacing operational gaps and training needs as they arise.

What do you need to succeed?

• 2+ years of experience in a call center, HR, or employee services environment, supporting high-volume, event-driven operations across in-person, phone, and electronic channels.
• Knowledge of event driven operations, including time & attendance, payroll, onboarding, and compliance, or the ability to quickly gain fluency in comparable environments.
• Proficiency with HRIS and case management systems (e.g., Oracle) and comfort navigating multiple systems in a fast-paced setting.
• Comfortable providing clear, constructive feedback, addressing errors, reinforcing standards, and guiding peers toward correct execution.
• Strong communication, organization, and problem-solving skills, with sound judgment in sensitive situations.
• Spanish language skills preferred; fluency in English and Spanish a plus.

Special Requirements

• Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.

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Who are we hiring?

The Leave Specialist supports employees and managers through qualifying leave requests and workplace accommodations by providing coordination, guidance on processes, and a consistent employee-centered experience. This role partners closely with HR Business Partners (HRBPs) and business leaders to facilitate the interactive process, navigate sensitive or complex cases, and ensure clear communication and timely support. The Leave Specialist will interface with the company’s internal stakeholders, including Benefits, Legal and Employee Relations, to align on guidance and to assist with thoughtful, compliant and consistent outcomes.

What will you do?

· Partners with employees, managers and HR Business Partners (HRBPs) to support workplace accommodations and qualifying leave requests.

· Serves as a key point of contact for employees and managers to help navigate accommodation and leave processes, including status, tracking, next steps and available resources.

· Supports and facilitates the interactive process for ADA accommodation requests by gathering information to identify and implement reasonable workplace accommodations in partnership with HRBPs and the third party leave administrator.

· Assists with the coordination and tracking of Workers’ Compensation claims in partnership with internal stakeholders and third-party administrators.

· Escalates complex or sensitive cases to HR leadership and collaborates with Legal and Employee Relations as needed.

· Provides managers with clear guidance on processes, expectations and for handling accommodations, return-to-work and employee support conversations.

· Partners with the Benefits’ Team for guidance on policy, vendor process/performance or best practice consultations.

· Collaborates with Benefits, Legal, Employee Relations, HRBPs and other stakeholders to align on guidance, escalate complex or sensitive cases and ensure compliant outcomes.

· Assists with return-to-work coordination, including accommodation implementation and scheduling.

· Maintains accurate internal tracking and documentation to support visibility, consistency, and effective case management.

· Develops and maintains internal processes for leave and accommodation timeframes and coordinates proactive outreach to employees and the third-party administrator while informing the business of applicable updates.

· Provides training and education to managers and employees on leave policies, processes and expectations.

· Ensures a high level of confidentiality, professionalism, and employee experience throughout all leave and accommodation interactions.

What do you need to succeed?

· 3–5 years of experience administering employee leaves and ADA workplace accommodations, preferably in a large, multi-state organization.

· Bachelor's degree preferred.

· Proven experience supporting both hourly/shift-based and corporate employee populations, strongly preferred.

· Experience working in an environment governed by collective bargaining agreements, preferred.

· Strong knowledge of FMLA, ADA, and state/local leave laws.

· Excellent organizational skills with the ability to manage high-volume, detail-oriented work.

· Must possess strong interpersonal and communication skills, with the ability to interact clearly, professionally and empathetically.

· Ability to handle sensitive and confidential information with discretion, care, and integrity.

· Proficiency in HRIS (i.e. Oracle) and Microsoft Office Suite.

· Must have effective time management skills and maintain organized workflows in a fast-paced environment.

· Must demonstrate the ability to collaborate effectively to ensure consistent and compliant processes.

Special Requirements

· Primarily a desk-based role with extended periods of computer use.

· Working in a fast-paced environment and may work evenings and weekends based on business needs.

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Who are we hiring?    

Reporting to the Senior Director Procurement - Performance & Strategy, The Senior Manager Sphere Ventures & Tech Procurement will lead the development and execution of procurement strategies across the organization for all Sphere Entertainment Co. venues. This position is responsible for supporting, partnering, and collaborating on strategic sourcing strategies for all related spend across Venue Operations and Technology categories. 

What will you do?   

Strategic Sourcing & Category Management 

• Develop and execute procurement strategies for Venue Operations and Technology spend categories 
• Lead strategic sourcing initiatives including RFx processes, supplier negotiations, and contract management 
• Identify cost savings opportunities and implement value-driven procurement solutions 
• Manage category spend analysis and develop actionable insights to optimize procurement performance 

Stakeholder Partnership 

• Build and maintain strong relationships with internal stakeholders across Sphere venues and technology teams 
• Collaborate with cross-functional teams to understand business requirements and translate them into procurement strategies 
• Serve as a trusted advisor to business partners on procurement best practices and market trends 

Supplier Management 

• Develop and manage strategic supplier relationships to ensure quality, reliability, and competitive pricing 
• Conduct supplier performance reviews and implement continuous improvement initiatives 
• Evaluate and onboard new suppliers in alignment with company standards and vendor qualification processes 

Process Improvement & Compliance 

• Drive procurement process improvements and standardization across venue operations and technology categories 
• Ensure compliance with company procurement policies, procedures, and ethical standards 
• Support procurement technology initiatives and system enhancements 

What do you need to succeed?    

• Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field
• 7+ years of progressive procurement experience, with a focus on technology and/or venue operations categories
• Proven track record in strategic sourcing, contract negotiation, and supplier management
• Strong analytical skills, including experience with spend analysis and category management
• Excellent communication and stakeholder management skills
• Proficiency with procurement systems; experience with Coupa preferred
• Strong strategic thinking and business acumen
• Advanced negotiation and influencing skills
• Collaborative leadership style with a team-oriented mindset
• Results-driven with strong attention to detail
• Ability to adapt and thrive in a fast-paced, dynamic environment

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