Mindful movement. It’s at the core of why we do what we do at ALO —it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
We are so inspired by the people we surround ourselves with and we aspire to have the same be true for them. That’s why we work to make the ALO culture authentic to a yoga lifestyle —Our office is located in the heart of Beverly Hills in close proximity to shops and restaurants. Our building was designed by world-renown architect I.M. Pei — there’s plenty of natural light, open space with a co-working vibe, an in-building gym, calming yoga and meditation studio and an indoor tree spanning 3 floors.
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
The Manager of Warehouse Technical Support is responsible for leading and developing a team of Warehouse Support Associates who provide technical support for all technology used in warehouse operations. This role ensures the reliability, performance, and continuous improvement of warehouse systems, devices, and automation that enable daily production, inventory movement, picking, packing, shipping, and receiving activities.
The Manager serves as the primary point of accountability for warehouse technology support, partnering closely with Operations, IT, Engineering, and third-party vendors to maintain a stable, efficient, and technology-enabled warehouse environment.
RESPONSIBILITIES
Team Leadership & Management
Manage, coach, and develop a team of Warehouse Support Associates, including hiring, onboarding, training, performance management, and scheduling
Establish clear expectations, workflows, and service-level standards for warehouse technical support
Foster a culture of accountability, collaboration, and continuous improvement
Ensure appropriate coverage for on-site and remote support across shifts, weekends, and peak periods
Warehouse Technology Support Oversight
Oversee day-to-day technical support for warehouse devices, systems, and infrastructure, including:
Handheld scanners, tablets, workstations, printers, and mobile devices
Warehouse Management Systems (WMS) and related applications
Conveyors, sortation systems, and warehouse automation tools
Network connectivity and basic hardware/software troubleshooting
Ensure rapid triage, escalation, and resolution of issues that could impact production or safety
Monitor system health, recurring issues, and root causes to prevent downtime
Operations & Cross-Functional Partnership
Partner with Warehouse Operations leadership to align technology support with operational priorities and peak demands
Collaborate with Corporate IT, Engineering, and vendors on system upgrades, rollouts, maintenance, and issue resolution
Act as the warehouse point of contact for technology incidents, planned changes, and improvement initiatives
QUALIFICATIONS
Required
5+ years of experience in warehouse operations support, IT support, or technical operations, with at least 2 years in a leadership or supervisory role
Hands-on experience supporting warehouse technology, automation, or distribution center systems
Strong troubleshooting skills across hardware, software, and basic networking
Proven ability to manage and develop hourly or technical support teams in a fast-paced environment
Experience with equipment and asset tracking
Excellent communication and stakeholder management skills
Preferred
Experience in retail, e-commerce, or high-volume distribution environments
Familiarity with WMS platforms, RF systems, conveyor systems, and warehouse automation
Experience with ticketing systems, incident management, and performance metrics
Project management experience supporting system implementations or upgrades
Experience with MDM tools
Experience with managing multiple warehouses
The base salary range for this position is $100,000 - $150,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.
For CA residents, Job Applicant Privacy Policy HERE.
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
AtAloour focus is on our employee customer promise, quality and safety. The Site Director is responsible for leading and managing all aspects of the Warehouse’s operations to ensure on time delivery of all shipments, efficiency, productivity, and compliance with company policies and industry standards. This role is critical for driving performance and throughput capacity, overseeing inventory management, coordinating inbound and outbound logistics, and ensuring that goods are processed and shipped on time to meet customer demands. The ideal candidate will be a strategic thinker with strong leadership skills and an in-depth understanding of supply chain, logistics, and warehouse management.
The Site Director is responsible for end-to-end leadership of a high-volume, fast-paced distribution center. This role ensures exceptional customer service through accurate, same-day/next-day order fulfillment while optimizing cost, speed, scalability, and safety. The Site Director drives operational excellence across people, processes, technology, and automation in an always-on fulfillment environment.
RESPONSIBILITIES
E-Commerce Fulfillment Operations
Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
Deliver high service levels for same-day, next-day, and peak-season order fulfillment (e.g., holidays, promotions).
Ensure high order accuracy, fast cycle times, and consistent customer experience across all channels.
Peak & Capacity Management
Own peak planning and execution (holiday surges, flash sales, promotional events).
Manage labor forecasting, flex staffing models, and capacity planning to meet demand volatility.
Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.
People Leadership & Culture
Build and lead a high-performing leadership team in a 24/7 or extended-hours
Drive employee engagement, retention, training, and career development.
Champion a strong safety culture and ensure compliance with all OSHA and workplace safety standards.
Technology & Automation
Oversee performance and optimization of WMS, OMS, TMS, labor management, and fulfillment technologies.
Lead implementation and scaling of automation (sortation, robotics, AMRs, goods-to-person, packing automation).
Partner with IT and engineering teams to improve system reliability and throughput.
Continuous Improvement & Execution
Apply Lean, Six Sigma, and Kaizen principles to improve speed, quality, and cost.
Analyze fulfillmentKPIs such as units per hour, order cycle time, on-time ship rate, and cost per order.
Drive root-cause analysis and corrective actions for service failures and customer escalations.
Financial & Performance Ownership
Own the site budget, including labor, freight, packaging, maintenance, and capital expenditures.
Deliver productivity gains and cost-per-order improvements while maintainingservice excellence.
Track and report site performance to senior leadership with clear action plans.
Cross-Functional Collaboration
Partner with E-Commerce, Merchandising, Transportation, Customer Experience, HR, Finance, and IT teams.
Act as the primary site contact for executive leadership and third-party logistics partners (3PLs).
QUALIFICATIONS
Bachelor’s degree in supply chain, Operations, Engineering, Business, or related field (Master’spreferred).
8–12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment
Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
Strong data-driven decision-making and KPI management skills.
Experience leading automation, technology, and change initiatives.
Financial acumen with site-level P&L or budget ownership.
Strong leadership, communication, and execution focus.
Distribution/fulfillment center environment with extended hours and peak-season demands.
Ability to workflexible schedules, including nights, weekends, and holidays.
Limited travel may be required.
For CA residents, Job Applicant Privacy Policy HERE.
