Who are we hiring?

The Director, Event Security is responsible for creating a safe working environment for Sphere employees and creating a safe, secure, and friendly environment that supports the highest level of guest service for clients and guests who visit Sphere. Additionally, The Director, Event Security oversees and manages all aspects for event security operations while providing strategic and operational guidance to full-time and part-time event security staff. 

What will you do?

• Develop and implement Standard Operating procedures (SOP), Post Orders, and policies and procedures for event security.
• Manage the administrative process for the completion of event security reporting to include incident reports, event security plans, event summaries, event flash reports and other security related reporting.
• Oversee all administrative tasks for the security staff such as training, progress, discipline reports, ect…
• Conduct security investigations as directed by senior MSG staff and respond in a timely and effective manner to security incidents and emergencies, including review and analyzation of CCTV footage.
• Act as a liaison to the venue General Manager, internal departments, attend event production meetings with other MSG units to define security requirements and needs for all venue events.
• Manage the event security budget and employee management systems, which includes budget forecasts for event security staffing levels in collaboration with Finance and Booking groups.
• Collaborate with internal and external partners to maximize budgeted results and maintain optimal operating efficiency.
• Build relationships with local law enforcement, talent and security representatives, client representatives and other relevant stakeholders, organizations and agencies.
• In partnership with MSG’s learning and development team, provide regular, recurring and remedial security training opportunities and establish a staff development training program for event security staff that includes an event security exercise training program to include regular tabletop and functional exercises.
• Perform any and all other loosely related security duties as directed to accomplish the overall security mission at MSG venues which includes liaising and coordinating with other Threat Management Division units on operational security requirements and needs.

What do you need to succeed?

• The ideal candidate will have a minimum of 4 - 6 years security operations and management experience and knowledge of events, sports, or theatre operations within a sizeable entertainment venue (candidates with comparable experience in other corporate security and management fields may be considered).
• Four-year degree in Criminal Justice, Security Management, Business Administration or another related field preferred.
• Ability to develop and execute company and departmental standard operating procedures (SOP’s), and effectively articulate and manage security budgetary initiatives, including a minimum of 3 years’ experience managing budgets and executing third party contracts.
• Knowledge of CCTV, surveillance equipment, radio communication systems, and life safety systems and fire codes.
• Extensive experience working alongside local and state public safety agencies as well as managing in a union environment and participation negotiating collective bargaining agreements.
• Proven ability to assess, develop and successfully execute strategic internal and external security plans and quickly adapt to change as required by events.
• Excellent verbal and written communication, organizational and time management skills required, ideally working alongside C-Suite Executives.
• Must have the ability to work independently and use sound business judgment while dealing with tact, diplomacy and a commitment to company values.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group of people.

SUPERVISION: 

• Manager(s), Event Security
• Supervisor(s), Event Security
• Event Security Officer Staff

Special Requirements

• Must be able to work a flexible schedule, and extended hours, inclusive of weekends, nights and holidays required.
• Frequent typing with repetitive motion, sitting, and extensive walking through the building required.
• Ability to travel to other venues to support the Threat Management team as needed.
• Certifications

• NV Alcohol Awareness Card
• LVMPD – Unarmed Security Work Card

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Who are we hiring?

The Vice President of Revenue Strategy will lead the Revenue Strategy function for Sphere, overseeing the development and execution of strategies across all key revenue streams, with a primary focus on maximizing the performance of Sphere Original Experiences.

This role is responsible for building and leading a high-impact team that drives revenue optimization through dynamic pricing, advanced forecasting, inventory management, and scheduling across a diverse and evolving content slate. The VP will architect and scale a sophisticated ecosystem of tools, models, and insights that enable automation, precision, and agility in decision-making that will optimize revenue.

As a senior leader, this individual will operate at the intersection of strategy, analytics, and commercial execution, translating complex, ambiguous business challenges into structured, scalable solutions that drive market share, utilization, and long-term revenue growth.

What will you do?

• Define and execute the overarching revenue strategy across Sphere’s business, with a focus on maximizing the performance of Sphere Original Experiences.
• Own pricing, yield, and inventory strategies to drive revenue, attendance, and long-term value.
• Continuously evolve strategy to respond to market dynamics, audience behavior, and emerging opportunities.
• Lead the development of advanced dynamic pricing models and demand-based strategies.
• Oversee short- and long-term forecasting frameworks to support strategic planning and real-time decision-making.
• Establish best-in-class predictive modeling across demand, elasticity, and performance scenarios.
• Own ticketing revenue projections, budget development, and performance tracking working closely with finance partners.
• Direct scheduling strategy across a multi-content slate to maximize utilization and audience reach.
• Oversee show calendars, showtimes, and release strategies aligned to demand patterns and growth objectives.
• Partner cross-functionally to ensure alignment between scheduling, marketing, and commercial strategies.
• Lead the development of a scalable ecosystem of tools, platforms, and technologies that enable automated pricing, forecasting, and inventory management.
• Manage and optimize existing vendor partnerships while identifying and implementing new solutions to drive efficiency, scalability, and performance.
• Drive innovation in systems and workflows to support a rapidly growing and evolving business.
• Partner with Marketing, Finance, Data & Analytics, Sales, and Product to align on revenue-driving initiatives.
• Establish rigorous operating rhythms, including business reviews and performance analysis, to continuously improve outcomes.
• Serve as a key strategic advisor to senior leadership on revenue and growth opportunities.
• Build, lead, and scale a high-performing team across revenue strategy, data analytics, data science and ticketing.
• Foster a culture of accountability, innovation, and analytical rigor.
• Communicate complex insights clearly to executive stakeholders and influence decision-making at the highest levels.
• Champion a data-driven, test-and-learn approach to continuously evolve capabilities.

What do you need to succeed? 

• 12+ years of experience in revenue strategy, pricing, analytics, or related fields, with significant executive leadership experience overseeing high-impact, revenue-driving functions.
• Proven track record of building and scaling dynamic pricing, forecasting, and revenue management systems in complex, high-growth, multi-product environments.
• Deep expertise in predictive modeling, advanced analytics, and data-driven decision-making, with the ability to translate insights into commercial impact.
• Strong understanding of end-to-end revenue levers, including pricing, inventory, scheduling, and marketing, and how they interact to drive demand, utilization, and yield.
• Experience leading content or inventory-based businesses where scheduling and capacity optimization are critical (e.g., live entertainment, ticketing, hospitality, or airlines.)
• Demonstrated success managing first party and third-party data ecosystems, as well as vendor platforms and partnerships that enable scale and automation.
• Executive presence with experience owning significant revenue targets and influencing cross-functional stakeholders at all levels of the organization.
• Proven ability to lead and scale high-performing teams, fostering a culture of accountability, innovation, and analytical rigor.
• Exceptional communication and strategic thinking skills, with the ability to simplify complex concepts and drive alignment across technical and non-technical audiences.
• Highly effective at navigating ambiguity, solving complex business challenges, and operating in a fast-paced, evolving environment.

Special Requirements 

• 25% travel 

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Who are we hiring?

The Executive Administrative Assistant is responsible for performing administrative duties of advanced degrees of complexity for the Executive Vice President Sphere Sales and Service. These functions include managing correspondence which is often of a confidential nature, preparing research, screening incoming phone calls and mail, communication on behalf of the EVP, and acting as the "gatekeeper;" as well as handling more complicated special projects such as designing and preparing presentations, coordination of complex meetings or travel. In keeping with these duties, The EA will be required to develop an acute understanding of the EVP’s work style, requirements, and preferences, and to utilize this understanding to manage the EVP’s calendars.  The EA is expected to accept the delegation of less consequential executive tasks, to perform those tasks with minimal disruption to the EVP, to actively listen and resolve problems, and to anticipate and meet the challenges of a fast-paced environment. In summary, the EA is expected to conform to the highest standards of performance, dependability, and professionalism.

What will you do?

• Coordinate and arrange Executive’s meetings and schedules in an always shifting schedule.
• Manage schedules and workdays across east and west coast offices.
• Monitor travel schedule and adjust when needed.
• Prepare and distribute meeting agendas and take and distribute meeting notes.
• Work collaboratively and efficiently with the other Executive and Administrative Assistants to ensure all team members have the necessary information.
• Anticipate all contingencies and be strategic in prioritizing tasks undertaken. 
• Work as part of a high touch team by providing regular communication and fostering a high level of collaboration, teamwork and cooperation. 
• Carry out regular and continual review of emails, phone calls, and other forms of correspondence and then identify the appropriate follow up action.  
• Coordinates all paperwork necessary for the Executives to approve. This may include, but is not limited to: travel and expenses, personnel requisitions, performance appraisals, personnel action forms (PAF) and authorization payment forms (APF). Follows up with other departments to ensure that requests are carried out and activities are coordinated.
• Prepare comprehensive travel itineraries and contact lists specific to each trip and orchestrate all necessary arrangements. 
• Manage sensitive, highly confidential, and proprietary information with discretion and the utmost level of confidentiality. 
• This individual will need to be available outside of normal business hours to accommodate required schedules.
• Provide temporary/ad hoc support for other executive leaders on an as needed basis.

What do you need to succeed?

• Candidates must have a minimum of 5+ years hands on experience expediting projects in support of a Senior executive in a complex organization, preferably within the software development or entertainment industries. 
• Candidates should be well-organized and detail-oriented with the ability to multi-task with a track record as a strategic thinker capable of foreseeing impact of simultaneous projects.  
• Demonstrated resilience by successfully managing shifting priorities and high-pressure deadlines while maintaining professionalism.
• Experience managing a highly changeable calendar with extreme tact and diplomacy.  
• Proven ability to quickly learn the organizational structure and the objectives of the team as well as dealing with complexity and ambiguity within a large, matrixed organization.  
• Able to always maintain confidentiality and professionalism.  
• Strong judgment, decision making, time management, and prioritizing skills.  
• Must be energetic, positive, outgoing, and resourceful.
• Highly proficient in Microsoft Outlook, Excel, Word and PowerPoint. 

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Who are we hiring?

The Custodial Team Lead manages and trains employees in Custodial Services organization, cleanliness of assigned work areas, and responsibilities during their shifts to maintain a clean and safe environment for employees and guests.

What will you do?

• Ensures that all areas of the custodians’ responsibilities are completed and maintained in a timely manner.
• Conducts reports of areas cleaned and ensures areas are up to company standards.
• Follows up on check out logs for materials and equipment.
• Maintain a good understanding of all products, chemicals, and equipment as well as our systems and practices.
• Assists with making sure that all custodians are maintaining their assigned locations and answering calls dispatched through 24/7.
• Conducting daily audits of schedules and time punches
• Helps maintain delivery paperwork, including verifying invoices to purchase orders for price discrepancies and shortages.
• Assists Supervisor with staff deployment and pre-shift meetings.
• Ensures effective communication from Management and Supervisors is communicated to staff.

What do you need to succeed?

• Should have at least 1-2 years of supervisory or lead experience in a custodial/janitorial setting.  
• Experience resolving inventory discrepancies.
• Must have exceptional interpersonal skills and be people oriented. 
• Commitment to providing a high-quality service experience for guests.
• Must be able to multi-task and prioritize in a high passed environment.
• Possess exceptional attention to detail and strong follow-up skills.
• Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
• Must be knowledgeable in custodial services and process for maintaining restrooms, floors, and seating areas.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
• Strong interpersonal skills
• Skilled at working collaboratively and in a team environment.

Special Requirements

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays.
• Must be available to work shifts as assigned for all mandatory events. 
• General physical requirements such as lifting 50 lbs., pulling up to 75lbs, standing for long periods, walking long distances, bending and constant motion is often required. 
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.
• May have outdoor and UV exposure

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Who are we hiring?

Responsible for selling tickets and distributing will call (tickets). This role will also assist guests with customer service inquiries as it relates to tickets.

What will you do?

• Conduct Ticket sales, exchanges & refunds as needed.
• Remain current in Ticketmaster Host and ARCHTICS ticketing systems.
• Maintain knowledge of events on sale, ticket discounts and how to access them.
• Must balance sales activity and revenue on a regular basis.
• Participates in special projects and performs other duties as assigned.

What do you need to succeed?

• Must have knowledge of Ticketmaster Host and ARCHTICS ticketing systems.
• This person must have good communication skills, a commitment to high-quality customer service and be able to handle the high-pressure environment.
• Experience with accurate processing of point-of-sales transactions.
• Honesty and integrity are essential to this position.

Special Requirements

• Ability to walk/stand for the duration of the shift.
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• Must be available to work a flexible schedule including early mornings, evenings, holidays, and weekends. 

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Who are we hiring?

The Coordinator Sales Solutions will serve as a key support partner to Sphere’s Sales team, providing day-to-day coordination across client services, event planning, sales operations, and customer engagement. This role is responsible for supporting ticketing, billing, event execution, service integration, issue resolution, and client retention efforts to ensure a seamless customer experience. Working closely with the Premium Sales, Group Sales, Event Sales, and Distribution teams, the Coordinator will help drive operational efficiency, maintain strong client relationships, and provide broad administrative and sales support for all clients and their guests. This position plays an important role in supporting the overall success of the entire Sphere Sales organization.

What will you do?

• Ensure best-in-class service for a designated number of dedicated accounts, with functions including contract generation, processing payment, distributing tickets, and day-of-event tasks.
• Maintain knowledge of various catering menus, special request and venue operations procedures; inform clients and ensure they adhere to firm deadlines and guidelines.
• Support the sales teams in renewal efforts by providing support documentation and usage analysis.
• Collect outstanding receivables and communicate “at risk” receivables prior to events occurring.
• Provide requested document support to clients including credit card receipts and copies of invoices.
• Coordinate with internal Sphere departments including sales divisions, event catering staff, building operations, finance and box office when necessary to ensure all client needs are communicated, implemented and resolved in a timely manner.
• Maintaining databases of conferences and conventions in the Las Vegas market including event information, number of attendees, and attendee information.
• Communicate upsell opportunities to sales teams including repeat buyers and prospective clients through database management.
• Maintain accurate records of all client activities including phone calls, meetings, issue resolution and in-suite visits within Salesforce system.
• Additional projects to support experiences, events and operations

What do you need to succeed?

• Ideal candidate will have 0-2+ years’ experience in high-end client service environment, preferably in a sports, events, or entertainment field.
• Candidate must demonstrate a positive coachable attitude, warm, approachable demeanor and excellence in maintaining positive client relationships.
• Teamwork mentality is a must.
• Proactive, strong interpersonal, organizational and multitasking skills, as well as strong written and verbal communication skills.
• Ability to manage overlapping event schedules, activities and functions as well as address and solve problems.
• Ability to operate specific catering, accounting, ticketing and database management systems.
• Ability to follow detailed processes with meticulous attention to detail and manage deadlines.
• Knowledge of Outlook and Microsoft Office required; Archtics and Salesforce experience a plus.
• Flexibility to work nights, weekends and holidays as needed. 

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Who are we hiring?

A Junior Sous Chef operates as the assistant to a Sous Chef, which means they are responsible for a majority of the same duties and responsibilities, such as inventory, kitchen staff management and food preparation. The Junior Sous Chef is responsible for assisting in overseeing and directing all aspects of the operation of the kitchen, and in providing functional assistance. The Junior Sous Chef coordinates activities and functions with other heads in the food and beverage department, especially in the absence of Sous Chef.

What will you do?

• Leads kitchen team in sous chefs’ absence, and carries out additional duties as specified by the Executive or Sous Chef
• Assist Executive Chef and Sous Chef with menu creation.
• Ensure that required MSG Sphere standards/methods are adhered to in the production and preparation of food – in quality, quantity, presentation, and safety.
• Ensure that the kitchen is organized and run to the highest possible levels of safety and hygiene.
• Aid in the training of new staff.
• Ensure all dishes are prepared according to specification from the Executive and Sous and served at the correct quality, portion size, and temperature.
• Keep work areas clean and organized before, during, and at the conclusion of an event.
• Ensure Department of Health guidelines are being met consistently.
• Complete opening and closing inventory check lists, ensure proper food rotation (FIFO) and minimize/track waste.
• Cleaning duties include but not limited to: scrubbing work surfaces and walls, sweeping, mopping and breaking down/cleaning all cooking equipment.
• Responsible for cooking and production needs as dictated by each specific location. General cooking and cooking of food items in the BOH kitchen spaces.

What do you need to succeed?

• 2-3 years minimum experience working in a professional kitchen or applicant without formal training would need one-year hands on training with direct supervision of a trained chef.
• Must have a Southern Nevada Food Handling Department of Health certification and Understanding of Southern Nevada DOH regulations.

Ideally, you’ll also have:

• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Culinary School degree along with Sous Chef experience is preferred.
• The ability to execute multiple tasks in a high-pressured environment along with the ability to oversee multiple projects and ensure the highest quality standards.

Special Requirements

• General physical requirements such as lifting up to 50 lbs., standing for long periods, walking long distances, bending and constant motion is often required.  Occasional kneeling required.
• Must be available to work a flexible schedule including early mornings, evenings, holidays, and weekends. 
• Certifications
  • NV Food Health Card

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Role Summary:

The Overnight Manager of Building Operations is responsible for scheduling, planning, and overseeing the employees engaged in daily and nightly building maintenance and event set up/break down. The Manager will develop Back of House (BOH) trade event budgets for MSG Sphere matching staffing to event needs in the most efficient manner. The Manager will also collaborate with Venue Operations department heads and the Director of Building Operations to execute annual capital projects.

Specific Functions/Activities Summary

• Oversee and supervise the daily operations of Building Operations trades and departments including the Utility and Conversion Crews, and Custodial Department, and with an emphasis on the overnight operations.
• Works with Director and VP of Building Operations to manage internal labor expenses for building operations, while assisting with managing the department within parameters of the overall operating budget and as well as each individual event budget.
• Ensures equipment maintenance and inventory management are completed on a regular basis
• Develop and/or approve all union and non-union staffing schedules to assure efficiency in labor calls for both event requirements and maintenance functions. 
• Monitor facility condition and plan; organize/assign work for trade labor in a cost-conscious manner, while seeking highest level of service to guests, clients, and other building occupants.
• Responsible for developing, maintaining, and implementing preventative maintenance programs for all building event related equipment including but not limited to telescopic seating, staging, and material handling equipment.
• Engage outside vendors as necessary to make necessary repairs or complete service.
• Work closely with other departments including Event Production and the Sphere business units to coordinate repairs and maintenance within the building while avoiding impact to events/functions.
• Responsible for coordinating events related building operations for union and non-union labor related to event and physical building set-ups/installation, day of event execution and the subsequent event load out.
• Continuously review departmental needs and make recommendations on employee training, maintenance, and special projects with a goal of ensuring the highest client satisfaction and guest experience.

Qualifications:

• The ideal candidate will have a minimum of 5-7 years of Venue or Facility Management experience dealing with multiple events in a time-sensitive environment required.
• Progressive experience in Venue or Facilities Management with direct responsibility for supervising back-of-house operating functions with an emphasis on Building Maintenance and Operations.
• Experience working with venue telescopic seating systems required.
• Working knowledge of custodial cleaning procedures including COVID-19 health, safety, and sanitization protocols preferred.
• Ability to demonstrate success in managing multiple tasks while under tight deadlines and financial constraints.
• Leadership ability that can guide across multiple functions and labor groups.
• Excellent communication skills with all levels of the organization.
• Ability to resolve conflicts.
• Commitment to providing high-quality service experience for both internal and external clients.
• Ability to plan for, develop, analyze, and manage expenses to a budget.
• In depth knowledge of building systems and facility management.

Special Requirements

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24-hour, 7 days a week environment.
• Ability to stand, bend, kneel and lift over 50lbs.
• Ability to work at height (upwards of 200’-300’+) on interior and exterior catwalks.
• Extensive standing, walking, keyboard usage and general administrative duties
• Occasional travel to NY or Burbank, CA (<10%)

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Who are we hiring?

The Concessions Associate is responsible for preparing food/beverage items and selling products to guests during events in a friendly & courteous manner. This position is also responsible for maintaining cleanliness of their assigned location, processing cash and charge transactions and assisting Team Leads with timely set-up and breakdown of all work areas, specifics in food safety, food production, guest relations, equipment use and maintenance.

What will you do?

• Prepare display sell products to patrons in a friendly and courteous manner. 
• Assist patrons in their selection of merchandise by answering any questions they may have.
• Assist concession, and bar supervisors in the set-up of the assigned selling area. 
• Process credit card charge transactions for food/beverage selling areas.
• Walking and selling various food & beverage items throughout the Sphere front-of-house.
• Verify point of sale terminal financials and reconcile with stand lead and/or supervisor by location. 
• Completes daily and nightly inventory.
• Notify the stand lead and/or supervisors of product that requires replenishment during the course of an event. 
• Assist stand lead and/or supervisor in the closing down of concession and bar areas at the conclusion of an event. 
• Maintains Southern Nevada Health Dept. standards and executes the procedures in place.

What do you need to succeed?

• Must be able to handle transactions without a register and also have experience efficiently processing point-of-sale transactions.
• Strong communication skills with a focus on customer service; ability to multi-task in a high stress environment

Special Requirements

• General physical requirements such as lifting, pushing, pulling up to 50 lbs., standing for prolonged periods, walking long distances, bending and constant motion is often required.
• Must be able to carry items up to 25 lbs
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• Must be flexible to rotate positions within a shift.
• Must be able to work within an environment with loud noises and everchanging visuals.
• Must be able to work multi-level floors, reaching up to 7 stories.
• Must be able to work within crowded spaces.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. 
• Certifications
  • TAM card
  • Food Handlers Card
  • Non-gaming Card

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Who are we hiring?

Cooks are responsible for the preparation of food to be served in a timely manner while following precise recipes and directions from Executive / Sous Chefs / Kitchen Supervisors.

What will you do?

• Ensure that required MSG standards are adhered to in the production and preparation of food – in quality, quantity, presentation, and safety.
• Weigh, measure, mix and prep ingredients according to recipes.
• Steam, grill, boil, bake or fry meats, fish, vegetables, and other ingredients.
• Check food and ingredients for freshness.
• Keep kitchen, equipment, and work areas clean and organized before, during, and at the conclusion of an event.
• Assist executive chef and sous chef with menu creation.
• Complete opening and closing inventory check lists, ensure proper food rotation (FIFO) and minimize/track waste.
• Carry out other duties as specified by the Executive Chef and culinary managers.
• Ensure Southern Nevada Department of Health guidelines are being met consistently.
• Complete opening and closing inventory check lists, ensure proper food rotation and minimize/track waste.

What do you need to succeed?

• A minimum 2 years of cooking experience with thorough experience in preparing hot and cold food.

• A food handler's card required.
• Knowledge of Southern Nevada Health Food regulations and proper food handling certifications.
• Excellent time-management skills including the ability to work in a fast-paced environment.
• Ability to use slicers, mixers, grinders, food processors, etc.

Ideally, you’ll also have:

• Culinary school 2–4-year degree or foreign equivalency preferred.
• Moderate knife skills recommended.

Special Requirements

• Heavy lifting due to stocking of work areas
• Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environment.
• General physical requirements such as lifting up to 30 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• Certifications
  • Food Handler Safety Training Card

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Who are we hiring?

The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives. This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations. The Lead shares best practices, escalates risks or gaps, and partners with ESC leadership to strengthen team performance and the overall employee experience.

What will you do?

• Act as a point of support for Tier 1 employee inquiries by working service requests alongside the team, reinforcing accurate resolution, effective escalation, and adherence to service expectations.
• Support Representatives in processing absences and call offs, providing guidance on appropriate handling and escalation where needed.
• Support resolution of employee staffing issues, including missed clocks, schedule changes, attendance matters, pay inquiries, and Time and Attendance–related questions, reinforcing consistent and compliant execution.
• Support employee onboarding by reinforcing completion of new hire paperwork, I-9 processing, and orientation practices, ensuring consistency and accuracy across Representatives.
• Contribute to HR functions by reinforcing licenses and certifications requirements, supporting training and development initiatives, and guiding Representatives through Time and Attendance–related disciplinary processes.
• Partner with Coordinators and ESC Leadership to reinforce day-to-day departmental orientation, alignment, and execution standards.
• Support Employee Service Center office operations through on-site presence, real-time guidance, and engagement that promotes smooth business operations.
• Observe trends, recurring issues, or compliance gaps in daily work and escalate insights to the Supervisor and ESC Manager to support training reinforcement and continuous improvement.
• Build trust with venue partners through visibility, engagement, and timely follow-up, surfacing operational gaps and training needs as they arise.

What do you need to succeed?

• 2+ years of experience in a call center, HR, or employee services environment, supporting high-volume, event-driven operations across in-person, phone, and electronic channels.
• Knowledge of event driven operations, including time & attendance, payroll, onboarding, and compliance, or the ability to quickly gain fluency in comparable environments.
• Proficiency with HRIS and case management systems (e.g., Oracle) and comfort navigating multiple systems in a fast-paced setting.
• Comfortable providing clear, constructive feedback, addressing errors, reinforcing standards, and guiding peers toward correct execution.
• Strong communication, organization, and problem-solving skills, with sound judgment in sensitive situations.
• Spanish language skills preferred; fluency in English and Spanish a plus.

Special Requirements

• Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.

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Who are we hiring?  

The Marketing Coordinator, Consumer Marketing will support our efforts to continuously drive our business forward and generate revenue for Sphere Experiences. This role will be a fundamental support for all Sphere Experiences and sales and service efforts connected to Sphere Experiences. This role works closely with Finance, Creative Studio, Sales, Comms/PR, Social, Legal, and external agency teams.  

The Marketing Coordinator will be based in Las Vegas and report to the Senior Marketing Manager. 

What will you do?  

• Work in coordination with various cross-functional departments (i.e., creative, brand, comms/PR,  and social) to facilitate day-to-day execution of Sphere Experience performance campaigns and  other projects with a focus on submitting briefs, asset management, obtaining approvals, and  achieving deadlines Oversee asset creation and manage internal approvals for paid media deliverables, sales  presentations and sizzle videos, box office toolkits, emails, and other marketing campaigns
• Manage weekly and monthly billing reporting and invoice status, and track all expenses to budget/plan with accounts payable, finance, and VP of Customer Marketing
• Manage expense tracking and invoice submission in Coupa and maintain expense logs for accruals and forecasting budgets and paid media
• Own and issue Airtable requests for customer marketing and sales and service to initiate and own creative project status and timelines
• Oversee and manage lead generation materials for forms, QR codes and reporting (i.e. Formstack/Flowcode)
• Support email and CRM strategy and execute all processes and approvals for copy, images, and  calls to action for all Sphere sends
• Create marketing reports in Excel and PowerPoint leveraging pivot tables, data sorting, and  creating visualizations for identifying key insights
• Assist in strategy and brainstorming meetings with brand, social, and marketing teams to discuss  the go-to-market (GTM) planning 

What do you need to succeed?  

• 2+ years of digital marketing experience with an event, hospitality, or entertainment brand. Experience with email campaigns and Salesforce Marketing Cloud preferred
• Minimum intermediate-level proficiency in Microsoft Office (including Outlook, Sharepoint, Word, Excel and PowerPoint)
• Exceptional verbal and written communication skills including writing and proofreading for grammar, punctuation, and spelling
• Able to work effectively in a fast paced, environment with flexibility to adapt to evolving business needs
• Highly collaborative self-starter who takes initiative, is eager to learn and grow within the team, and requires minimal supervision
• Highly organized with meticulous attention to detail and ability to juggle multiple, diverse projects simultaneously
• Bachelor’s Degree preferred 

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Who are we hiring?

The Leave Specialist supports employees and managers through qualifying leave requests and workplace accommodations by providing coordination, guidance on processes, and a consistent employee-centered experience. This role partners closely with HR Business Partners (HRBPs) and business leaders to facilitate the interactive process, navigate sensitive or complex cases, and ensure clear communication and timely support. The Leave Specialist will interface with the company’s internal stakeholders, including Benefits, Legal and Employee Relations, to align on guidance and to assist with thoughtful, compliant and consistent outcomes.

What will you do?

· Partners with employees, managers and HR Business Partners (HRBPs) to support workplace accommodations and qualifying leave requests.

· Serves as a key point of contact for employees and managers to help navigate accommodation and leave processes, including status, tracking, next steps and available resources.

· Supports and facilitates the interactive process for ADA accommodation requests by gathering information to identify and implement reasonable workplace accommodations in partnership with HRBPs and the third party leave administrator.

· Assists with the coordination and tracking of Workers’ Compensation claims in partnership with internal stakeholders and third-party administrators.

· Escalates complex or sensitive cases to HR leadership and collaborates with Legal and Employee Relations as needed.

· Provides managers with clear guidance on processes, expectations and for handling accommodations, return-to-work and employee support conversations.

· Partners with the Benefits’ Team for guidance on policy, vendor process/performance or best practice consultations.

· Collaborates with Benefits, Legal, Employee Relations, HRBPs and other stakeholders to align on guidance, escalate complex or sensitive cases and ensure compliant outcomes.

· Assists with return-to-work coordination, including accommodation implementation and scheduling.

· Maintains accurate internal tracking and documentation to support visibility, consistency, and effective case management.

· Develops and maintains internal processes for leave and accommodation timeframes and coordinates proactive outreach to employees and the third-party administrator while informing the business of applicable updates.

· Provides training and education to managers and employees on leave policies, processes and expectations.

· Ensures a high level of confidentiality, professionalism, and employee experience throughout all leave and accommodation interactions.

What do you need to succeed?

· 3–5 years of experience administering employee leaves and ADA workplace accommodations, preferably in a large, multi-state organization.

· Bachelor's degree preferred.

· Proven experience supporting both hourly/shift-based and corporate employee populations, strongly preferred.

· Experience working in an environment governed by collective bargaining agreements, preferred.

· Strong knowledge of FMLA, ADA, and state/local leave laws.

· Excellent organizational skills with the ability to manage high-volume, detail-oriented work.

· Must possess strong interpersonal and communication skills, with the ability to interact clearly, professionally and empathetically.

· Ability to handle sensitive and confidential information with discretion, care, and integrity.

· Proficiency in HRIS (i.e. Oracle) and Microsoft Office Suite.

· Must have effective time management skills and maintain organized workflows in a fast-paced environment.

· Must demonstrate the ability to collaborate effectively to ensure consistent and compliant processes.

Special Requirements

· Primarily a desk-based role with extended periods of computer use.

· Working in a fast-paced environment and may work evenings and weekends based on business needs.

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Who are we hiring?    

Reporting to the Senior Director Procurement - Performance & Strategy, The Senior Manager Sphere Ventures & Tech Procurement will lead the development and execution of procurement strategies across the organization for all Sphere Entertainment Co. venues. This position is responsible for supporting, partnering, and collaborating on strategic sourcing strategies for all related spend across Venue Operations and Technology categories. 

What will you do?   

Strategic Sourcing & Category Management 

• Develop and execute procurement strategies for Venue Operations and Technology spend categories 
• Lead strategic sourcing initiatives including RFx processes, supplier negotiations, and contract management 
• Identify cost savings opportunities and implement value-driven procurement solutions 
• Manage category spend analysis and develop actionable insights to optimize procurement performance 

Stakeholder Partnership 

• Build and maintain strong relationships with internal stakeholders across Sphere venues and technology teams 
• Collaborate with cross-functional teams to understand business requirements and translate them into procurement strategies 
• Serve as a trusted advisor to business partners on procurement best practices and market trends 

Supplier Management 

• Develop and manage strategic supplier relationships to ensure quality, reliability, and competitive pricing 
• Conduct supplier performance reviews and implement continuous improvement initiatives 
• Evaluate and onboard new suppliers in alignment with company standards and vendor qualification processes 

Process Improvement & Compliance 

• Drive procurement process improvements and standardization across venue operations and technology categories 
• Ensure compliance with company procurement policies, procedures, and ethical standards 
• Support procurement technology initiatives and system enhancements 

What do you need to succeed?    

• Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field
• 7+ years of progressive procurement experience, with a focus on technology and/or venue operations categories
• Proven track record in strategic sourcing, contract negotiation, and supplier management
• Strong analytical skills, including experience with spend analysis and category management
• Excellent communication and stakeholder management skills
• Proficiency with procurement systems; experience with Coupa preferred
• Strong strategic thinking and business acumen
• Advanced negotiation and influencing skills
• Collaborative leadership style with a team-oriented mindset
• Results-driven with strong attention to detail
• Ability to adapt and thrive in a fast-paced, dynamic environment

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Who are we hiring?

Sphere Entertainment is seeking a dedicated AV Integration professional to maintain our technical infrastructure, improve documentation, and streamline knowledge-sharing across our network of venues. Reporting to the Sr. Manager Venue Technology, the Manager Venue Technology Integration will assist in the technical planning, and lead the documentation efforts, of internal venue technology projects. This role will work in close partnership with operators, technicians, and department leaders within our Las Vegas venue and interface with stakeholders across the Sphere organization. This role bridges the gap between project execution and integration best practices—delivering detailed design packages, construction plans, and “as-built” documentation that future-proofs our systems and supports scalable deployments.

What will you do? 

• Collaborate with internal Operations teams to design and execute new system integrations across Video, Audio, Lighting, SFX, and Automation departments.
• Manage the creation of technical project documentation, including signal flow diagrams, equipment layouts, rack elevations, and cable schedules.
• Conduct evaluations and surveys to verify system layouts and document as-built conditions at Sphere Las Vegas.
• Create standardized update packages and technical documentation suitable for distribution to external stakeholders and franchise partners.
• Maintain up-to-date CAD files and technical drawings in a centralized documentation system.
• Assist in project scoping, BOM development, and vendor coordination when needed.
• Establish and maintain project standards and procedures to guarantee quality and consistency across projects.
• Serve as a bridge between technical and non-technical stakeholders, ensuring clear communication and alignment of expectations.
• As Sphere’s network of venues grows, this role will support the development and integration of technology systems enterprise wide.

What do you need to succeed? 

• 5+ years of experience in AV Integration from within live entertainment, theatrical productions, themed entertainment, AV installation, or a related industry.
• Proficient in AutoCAD (or Vectorworks). Familiarity with Revit, Bluebeam, and Autodesk Construction Cloud a plus.
• Strong technical knowledge of production/entertainment technology systems; understanding of signal flow, control systems, media servers, audio distribution, show control, and networking.
• Experience in producing construction documents, shop drawings, and system documentation from concept to as-built.
• Excellent communication skills and a collaborative, solutions-oriented mindset. Must be able to communicate technical information clearly and concisely to stakeholders.
• Experience managing project budgets, operating budgets, third-party consultants, and schedules.
• Comfortable working in a deadline driven environment, ability to prioritize and manage multiple concurrent projects effectively.
• Commitment to providing high-quality support for internal teams and external partners.
• CTS-I or CTS-D certification preferred
• Bachelor's degree in a related field or equivalent experience.

Special Requirements

• Available to work occasional nights and weekends, as needed.
• Ability to travel domestically and internationally as required. (~5% initially, more in future years)
• Working conditions may include extensive standing, walking, keyboard usage and general administrative duties.
• Occasional work required in a live entertainment environment, which may include variable light levels, strobing, variable to high noise levels, use of atmospheric effects such as fog and haze, and work around Sphere guests.
• Occasional work on catwalks at heights over 230 feet.

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Who are we hiring?

The VP, Front of House is accountable for delivering a world-class, end-to-end luxury guest experience at Sphere. This leader will set the strategy and operating rhythm for all FOH touchpoints from ingress/egress, in-venue guest services, guest relations call center, merchandise operations, and food and beverage operations across The Sphere Experiences, concerts, and special events. The VP FOH will collaborate closely with internal and external stakeholders to ensure seamless operations.

What will you do?

• Develop and implement an innovative, luxury-focused FOH strategy that integrates Guest Services, Merchandise Operations, and F&B experiences to achieve company goals and elevate the Sphere guest journey.
• Establish luxury-driven service standards, operating procedures, training frameworks, and performance expectations that create consistent, high-quality operations.  
• Oversee a dynamic guest flow program in collaboration with all departments to support high volume events, multi show days, and overlapping guest movement.
• Serves as an escalation leader during events – communicating directly with guests as needed, diffusing elevated situations, and driving timely service recovery.
• Provide direction and leadership for Food & Beverage operations to ensure luxury-level service excellence across all outlets including catering and premium hospitality.
• Oversee operational readiness: staffing plans, equipment, inventory, menu coordination, presentation standards, and quality.
• Drive innovation in F&B (products, service models, technologies, and programs) that improves guest satisfaction and increases performance.
• Ensure compliance with county/state health regulations, cleanliness standards, alcohol and food safety certifications, and internal operating standards.
• Responsible for FOH budgets - Guest Services, Merchandise Operations, and F&B operations including P&L performance (forecasting, reporting, labor oversight, and cost control).
• Participate in labor strategy, support negotiations planning as needed, and ensure adherence to labor agreements where applicable.
• Lead full-cycle recruitment, hiring, onboarding, and development for FOH management and frontline teams.
• Coach leaders with continuous feedback, training plans, and development opportunities to build high performing teams.
• Set a culture of integrity, accountability, and luxury-driven hospitality excellence, ensuring every team member is engaged, upbeat, and guest first.
• Acts as a core venue operations contributor of strategic initiatives and special projects, including those focused on the development and expansion of future Sphere locations.

Supervision

• Guest Services Department
• Guest Relations Call Center
• Food & Beverage Department
• Merchandise Operations 

What do you need to succeed?

• 10+ years of progressive leadership experience across luxury Guest Relations, Merchandise Operations, Food & Beverage operations, and entertainment venue operations.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Successful track record of measuring improvements in customer satisfaction and loyalty.
• Proven experience leading large, cross functional teams in luxury, high-volume event environments with exceptionally high guest expectations.  
• Excellent verbal & written communication, organizational and time management skills required.
• Demonstrates integrity, diplomacy and a commitment to company values and principles while ensuring the upmost consistency.
• Proven ability to manage financial performance, including budgets, labor planning, forecasting, and operational reporting.
• Able to work under pressure and meet deadlines, while managing multiple tasks.
• PC skills including MS Word, Excel, Outlook and PowerPoint.

Special Requirements

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Extensive standing and walking during events.
• Ability to lift up to 25lbs
• Occasional travel to NY/CA (<10%)

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Who are we hiring?

The Warehouse Supervisor is responsible for overseeing the daily operations of the warehouse including receiving, storage, inventory control, and distribution of food, beverage, and related products. This role ensures operational efficiency, product quality, and compliance with food safety standards. The supervisor leads warehouse staff, manages workflow, and ensures that all deliveries and requisitions are processed accurately and on time.

What will you do?

• Responsible for all F&B deliveries as they enter loading dock area. Ensuring all products are delivered and stored accordingly for all locations.
• The Warehouse Supervisor oversees the proper receiving, storing, and distributing of all food, beverage, paper-goods and merchandise products throughout Sphere.
• Oversee all inbound and outbound deliveries to ensure accuracy, product quality, and proper documentation.
• Distribute days’ work requisitions to the staff and monitor that the work is being completed on a timely basis.
• Physically check all receiving coming into the building for counts and quality control.
• Maintain accurate inventory records and resolve inventory discrepancies
• Matching invoices to Purchase Orders and letting Purchasing Dept. know of any shortages, product sent back, price differentials and other receiving issues, which might need attention and action taken immediately.
• Input all receiving into the Eatec system. Match up paperwork i.e. P. O’s, invoices, and merchandise arrivals and forward to Finance Dept. for payment.
• Physically check and verify all outgoing deliveries to the Food, Beverage, and Merchandise locations
• Ensure proper storage, rotation, and handling of food products following FIFO standards and food safety regulations.
• Monitor cleanliness, organization, and safety of the warehouse environment.
• Communicate with purchasing, finance, and operations departments regarding deliveries, shortages, or product issues.
• Train and develop staff; recommend and enforce disciplinary actions as necessary.
• Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and SharePoint.
• Ensure all company policies and standards are being met.
• Supervision of Warehouse Workers

What do you need to succeed?

• The ideal candidate will have a minimum of 2-3 years supervisory or lead experience in food service. Food operations/service preferred in accordance with NV Board of Health regulations.
• Must have Southern Nevada Department of Health certifications along with previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation and liquor laws.
• Proficient in Microsoft Word & Excel.
• Advanced knowledge with merchandise operations and sales techniques is essential.
• Must have experience in producing and maintaining visual displays in a retail environment.
• Ability to prioritize workload and manage assets.
• Strong knowledge of food safety regulations, product rotation, and inventory management practices.
• Experience working with warehouse management systems or inventory software.
• Experience resolving inventory discrepancies.
• Must have exceptional interpersonal skills and be people oriented.
• Commitment to providing a high-quality service experience for guests.
• Must be able to multi-task and prioritize in a deadline-oriented environment.
• Possess exceptional attention to detail and strong follow-up skills necessary.
• Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
• Strong organizational, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
• Skilled at working collaboratively and in a team environment.

Special Requirements

• General physical requirements include pushing, pulling, and lifting up to 100 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• Comfortable working in warehouse environments including cooler or storage areas.
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• Must be able to work a flexible schedule including weekends, overnight shifts, and holidays.
• Knowledge of Southern Nevada Health Food regulations and proper food handling certifications.
• Adheres to TEAM training guidelines.
• Valid driver’s license, required to pick up & transport product.
• Certifications
  • Food Handler’s Card
  • Forklift Certification

#LI-Onsite

Who are we hiring?

The Vice President of Revenue Strategy will lead the Revenue Strategy function for Sphere, overseeing the development and execution of strategies across all key revenue streams, with a primary focus on maximizing the performance of Sphere Original Experiences.

This role is responsible for building and leading a high-impact team that drives revenue optimization through dynamic pricing, advanced forecasting, inventory management, and scheduling across a diverse and evolving content slate. The VP will architect and scale a sophisticated ecosystem of tools, models, and insights that enable automation, precision, and agility in decision-making that will optimize revenue.

As a senior leader, this individual will operate at the intersection of strategy, analytics, and commercial execution, translating complex, ambiguous business challenges into structured, scalable solutions that drive market share, utilization, and long-term revenue growth.

What will you do?

• Define and execute the overarching revenue strategy across Sphere’s business, with a focus on maximizing the performance of Sphere Original Experiences.
• Own pricing, yield, and inventory strategies to drive revenue, attendance, and long-term value.
• Continuously evolve strategy to respond to market dynamics, audience behavior, and emerging opportunities.
• Lead the development of advanced dynamic pricing models and demand-based strategies.
• Oversee short- and long-term forecasting frameworks to support strategic planning and real-time decision-making.
• Establish best-in-class predictive modeling across demand, elasticity, and performance scenarios.
• Own ticketing revenue projections, budget development, and performance tracking working closely with finance partners.
• Direct scheduling strategy across a multi-content slate to maximize utilization and audience reach.
• Oversee show calendars, showtimes, and release strategies aligned to demand patterns and growth objectives.
• Partner cross-functionally to ensure alignment between scheduling, marketing, and commercial strategies.
• Lead the development of a scalable ecosystem of tools, platforms, and technologies that enable automated pricing, forecasting, and inventory management.
• Manage and optimize existing vendor partnerships while identifying and implementing new solutions to drive efficiency, scalability, and performance.
• Drive innovation in systems and workflows to support a rapidly growing and evolving business.
• Partner with Marketing, Finance, Data & Analytics, Sales, and Product to align on revenue-driving initiatives.
• Establish rigorous operating rhythms, including business reviews and performance analysis, to continuously improve outcomes.
• Serve as a key strategic advisor to senior leadership on revenue and growth opportunities.
• Build, lead, and scale a high-performing team across revenue strategy, data analytics, data science and ticketing.
• Foster a culture of accountability, innovation, and analytical rigor.
• Communicate complex insights clearly to executive stakeholders and influence decision-making at the highest levels.
• Champion a data-driven, test-and-learn approach to continuously evolve capabilities.

What do you need to succeed? 

• 12+ years of experience in revenue strategy, pricing, analytics, or related fields, with significant executive leadership experience overseeing high-impact, revenue-driving functions.
• Proven track record of building and scaling dynamic pricing, forecasting, and revenue management systems in complex, high-growth, multi-product environments.
• Deep expertise in predictive modeling, advanced analytics, and data-driven decision-making, with the ability to translate insights into commercial impact.
• Strong understanding of end-to-end revenue levers, including pricing, inventory, scheduling, and marketing, and how they interact to drive demand, utilization, and yield.
• Experience leading content or inventory-based businesses where scheduling and capacity optimization are critical (e.g., live entertainment, ticketing, hospitality, or airlines.)
• Demonstrated success managing first party and third-party data ecosystems, as well as vendor platforms and partnerships that enable scale and automation.
• Executive presence with experience owning significant revenue targets and influencing cross-functional stakeholders at all levels of the organization.
• Proven ability to lead and scale high-performing teams, fostering a culture of accountability, innovation, and analytical rigor.
• Exceptional communication and strategic thinking skills, with the ability to simplify complex concepts and drive alignment across technical and non-technical audiences.
• Highly effective at navigating ambiguity, solving complex business challenges, and operating in a fast-paced, evolving environment.

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Who are we hiring?

The Lead Pantry Worker supervises and trains employees in food safety, food production, guest relations, and equipment use. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

What will you do?

• Supervises the overall operation of the designated stand including open/close procedures, cash handling, and leading employees in accordance with company policies/procedures.
• Assures that each guest’s order is prepared and delivered on time and in acceptable quality and quantity; responds to feedback from guests
• Inspects locations and submits reports regarding cleanliness conditions, food quality, inventory and incidents.
• Conducts monthly audits, daily inventory and trains and motivates staff. Participates in meetings as deemed necessary.
• Provides necessary staff development and training in accordance with Southern Nevada Health guidelines and company standards to ensure a high-quality product is maintained.
• Ensures that front line colleagues are compliant with Company policies and local/state regulations and are delivering an exceptional guest experience.

What do you need to succeed?

• The ideal candidate should have at least 2-3 years of supervisory or lead experience in food service.
• Knowledge of Southern Nevada Health Food regulations and proper food handling certifications. 
• Must take and pass TAM (Techniques of Alcohol Management) Nevada training class; adheres to TEAM training guidelines.
• Must be able to multi-task and prioritize in a deadline-oriented environment while providing a high-quality service experience for guests.
• Experience resolving inventory discrepancies.

Special Requirements

• General physical requirements such as lifting and carrying up to 50 lbs., standing for long periods, walking long distances, bending and constant motion is often required.  
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.
• May have outdoor and UV exposure
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
• Certifications
  • Alcohol Certification Card
  • Food Handler Safety Training Card

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Who are we hiring?

Sphere is seeking an operations and systems administration professional to ensure technical operations and infrastructure reliability of the highest resolution screen in the world. This position is responsible for maintaining and monitoring multiple media server clusters supporting the venue's 160,000 sq. ft. 16K x 16K domed LED plane, 366-foot exterior LED surface, and custom LED displays throughout its Atrium. This is mainly a site reliability role emphasizing system maintenance, monitoring, and operational excellence. 
 
The position operates on a rotating schedule including evening, overnight, and weekend shifts to support 24/7 venue operations. During pre-production days, this role operates content to satisfy media distribution and previsualization requests from clients. During concert residencies, this role mainly provides critical failover support and emergency troubleshooting. 

The ideal candidate thrives in structured operational environments where success is measured by system uptime and dependability. You prefer process-driven work with clear procedures, have successfully managed rotating shift schedules including overnight shifts, and take pride in being the reliability expert. This role emphasizes infrastructure maintenance over creative development and failover readiness for shows rather than show development, but the production cycle also depends on this role’s ability to operate media servers to answer complex technical challenges. 

What will you do?

• Monitor and maintain operational health of 7th Sense and Disguise media server clusters including real-time monitoring, preventive maintenance, and emergency repairs. 
• Serve as a failover engineer during concert residencies and live events, executing failover procedures. 
• Prepare and operate multiple client content review sessions and daily film screenings, often with tight turnarounds. 
• Monitor and respond across five communication channels (Teams, Slack, email, comms, radio) while maintaining focus on system monitoring. 
• Perform routine system configuration and setup tasks using 7th Sense and Disguise media server software. 
• Develop and maintain SOPs, system documentation, and maintenance logs; troubleshoot display and network issues cross-functionally with other departments. 
• Engineer cross-platform solutions to bridge and automate workflows between different software platforms. 

What do you need to succeed?

• Advanced knowledge of hardware and software aspects of media server systems (e.g. 7th Sense, Disguise, Pixera) with emphasis on system administration and troubleshooting. 
• 6+ years technical operations experience in high-profile live production environments (concert touring, broadcast, theatrical) 
• Strong understanding of Windows networking principles. 
• Success in structured, process-driven technical operations environments. 
• Experience with rotating shift schedules including overnight shifts in 24/7 operations. 
• Ability to maintain focus during system monitoring and manage multiple simultaneous communication channels.
• Proven experience working in 3D spaces with thorough knowledge of warping, ST maps, and OBJ file workflows. 
• Experience managing large-scale media server installations and SMPTE 2110 standards. 
• Background in broadcast systems, virtual production, network operations centers, or as a site reliability engineer. 
• Experience integrating and operating LED video wall systems. 
• Experience with show control systems (e.g. TouchDesigner, Stage Precision) or 3D graphics engines (e.g., Unreal Engine, Blender). 
• Proficiency with automation and scripting languages (e.g., Python, PowerShell).
• Ability to work independently and collaboratively within cross-functional teams. 
• Strong interpersonal and motivational, and problem-solving skills with the ability to build positive working relationships. 
• Sound business judgment and ability to navigate time-sensitive conflicts professionally. 
• Exceptional organizational skills, time management, and attention to detail. 
• Flexibility and composure in high-pressure situations with the ability to adapt as priorities shift. 
• Passion for delivering exceptional guest experiences through innovative use of performance, technology, and media. 
• This role rotates shifts (day, swing, overnight) supporting 24/7 operations; weekend and holiday coverage required; significant maintenance occurs during overnight hours when events are inactive; on-call availability for emergencies.

Special Requirements

• This role may require supervising IATSE Local 720 union members as needed to support operational requirements. 
• Occasional travel (<10%) post-opening to New York City, Burbank, and industry trade conferences. 
• Extensive standing, walking, keyboard usage, and general administrative duties. 
• This is a 100% onsite role with limited potential for remote work on non-event days. 

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Who are we hiring?

The Supervisor of Audio Systems will be responsible for the operation and maintenance of the production audio system, and would oversee all in-house mixing provided by others. This position will coordinate with Sphere Studios for the implementation of new shows audio files and file uploads and facilitate audio discussions with outside productions. This may include pre-production meetings with the Studios and guest productions, organizing how best to accomplish the planned events throughout the performance.

What will you do?

• Coordinate with production managers to Schedule and manage stagehand audio crew. Schedule and direct union and non-union labor associated with the daily operation of audio department.
• Responsible for oversight of the install of audio Front Fils per event specifications.
• Oversee the operation of systems pertaining to audio throughout the entire event. Oversee proper control board operation & programming.
• Implement all audio changes at the direction of the Director, Audio Systems.
• Supervise maintenance and repair of audio equipment. 
• Ensure the maintenance and repair of audio equipment is up to date.
• Accommodate artist and/or event A/V requirements as assigned by Director, Audio Systems.
• Assist with the technical advance with Artist’s representatives.
• Interact with visiting production crews to ensure a successful show.
• Ensure proper care, handling, and inventory of all rental audio equipment.
• Ensure Special Events audio needs are scheduled and met as assigned by Director, Audio Systems.
• Understand and communicate with all parties the work rules for Union & Non-Union labor teams.
• Troubleshoot event day issues and be highly responsive to emergencies in a fast paced, time sensitive environment.
• Oversee transition from day of event activities to the load out of all equipment for assigned events.
• Oversee operation, programming, and maintenance of playback and specialty audio systems.
• Supervision of Union & Non-Union Crews.

What do you need to succeed?

• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc., are preferred.
• 7+ years working experience in audio design, audio tech and engineering for film, television, live events, and/or themed entertainment.
• Technical knowledge surrounding production audio specific items including but not limited to Ravenna, Dante, AES67, digital audio consoles, Meyer Sound D-Mitri, Q-Sys, Smaart, etc., and working with Union & Non-Union Crews.
• Strong organizational skills, time management skills, and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Possess problem solving, reasoning, motivational, and strong interpersonal skills.
• Ability to work independently when necessary and use sound business judgement.
• Ability to work collaboratively in a team environment.
• Ability to resolve conflicts in time sensitive manner.
• Adept at maintaining positive, open, approachable, and professional relationships with a diverse group.
• Demonstrate integrity, tact, diplomacy, and a commitment to company values and principles.
• Computer skills including MS Word, Excel, Outlook, PowerPoint.
• Computer Aided Drafting skills and/or the ability to read construction drawings is a plus.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.

Special Requirements

• Extensive standing, walking, keyboard usage and general administrative duties.
• Physical labor as necessary including but not limited to load-in/load-out of events, flying PA, working at height, and running cable; This position is required to carry and lift 50 lbs or more.
• This is a 100% onsite role.
• Required to have completed the OSHA 30-Hour training course.

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