The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Coach junior specialists on the daily job. 
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Sr. Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need: 

Experience:

• BA/BS degree 
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) 

What you will learn: 

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

The Opportunity:

The role of the Ops Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

Experience:

• BA/BS degree 
• (Preferred) 1-2 years of prior experience in Logistics, Warehousing, Freight Forwarding, Supply Chain or Consulting; (High performing fresh grad could be considered)
• Fluent in English and Bahasa Indonesia (Written & Spoken)

Mindset:

• Desire to “build a better machine” and get irritated when things aren’t optimal
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excitement to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.

What you will learn:

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Procurement or other expert roles requiring deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will have built processes and tools or led webinars, amplifying your knowledge.
• Client advisor/ account management. Your deep passion for growing our customers’ business sets you on a path to become their advocate and representative at Flexport.
• Team leadership. You learn how to be a player-coach who apprentices team members on skill development.

The opportunity:

The role of the Air Operations Associate, Indonesia is a critical part of Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. Your direct stakeholders are the partners within your region, account management, customs teams, air carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the future operational model at Flexport allowing us to effectively scale to achieve our mission of making global trade easier for everyone

You will:

• On a day to day basis , working closely with our stakeholders to manage , plan and execute Air Bookings to ensure that shipments meet committed service levels
• Decide on the best consolidation of shipments to optimize margins.
• Contribute to build Flexport air export planning processes & tools.
• Provide customer service and troubleshoot any issues

You should have:

• 5+ years of relevant work experience
• An internal track record of success in an operational or planning role;
• Very structured and with high level of energy;
• Strong analytical background and full mastery of analytical tools (Excel, etc.);
• Strategic vision and ground floor execution;
• Excellent communication, interpersonal, and organizational skills;
• Next-level attention to detail;
• A mastery of email communication. You keep the inbox at zero;
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it;
• Previous experience in Forwarder or Airline Space Control / Revenue Management / Export Planning a plus.
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments.

Who you'll work with

You will join our team in Indonesia to work and directly interact with our partners, providers, and venues.

In this role you will help Fever grow its pipeline of original events. To do so, you will interact with all departments of Fever, from Marketing to Operations.

The team you’re about to join consists of people that are motivated, young, and fun. On top of having multicultural backgrounds, people in the team are all top profiles: McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros.

What you'll do

As a Senior Project Manager, you will work with your team lead to develop, launch, and manage your events, from A to Z. Together with the other departments, you will define the way to scale this event to new and existing markets.
You will be responsible for owning the strategic planning, execution, and reporting for our key strategic experiences. 

When you join Fever, you are joining a company that will invest in your professional development. You will receive training and coaching on how to:

• Provide a detailed analysis of business opportunities and inefficiencies; propose changes to operational processes; drive a high standard in customer satisfaction; ensure high-quality experiences are delivered. 
• Work as part of a team, pitching and closing events for big partners (Big Entertainment companies)
• Work with the Fever marketing team to make sure events make an impact: both in terms of ticket sales and coverage
• Manage, report on, and grow revenue from events
• Grow the experiences team in the against team targets
• Help to scale our other cities through developing and sharing best practices (opportunity for travel)
• Foster and grow the Fever Partner Network: including venues and event organizers
• Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to deliver on them
• Represent Fever at local events and with local PR
  
  

Preferred Qualifications

• 5+ years in a project management role or consulting background. This is not a position for an events background
• Completely fluent, confirmed English skills 
• Strong analytical, relationship management, and organizational skills
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions
• You'll have strong communication skills and a proven track record of building positive working relationships
• Highly organized and efficient
• Curious and keen to push boundaries and try new concepts
• Great networking skills and the ability to make smart partnerships happen
• Able to communicate with events partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Able to handle large amounts of work and parallel work-streams
• Collaborative and willing to get hands dirty and work on all required events tasks
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• Strong academic background is a plus 

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

Benefits & Perks

All job positions at Fever include the following perks:

• Attractive compensation package and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Our hiring process

• A 30 min video call with one of our Talent Acquisition Team to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 60 min online test with three topics: logic, analytics, and written understanding
• A 30 min interview with your future manager to assess fit and capabilities
• A 45-60 min business case presentation (to be prepared in advance) to a small panel

On average, our recruitment process lasts 20 days.

Our Strategic Account Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution.

What You’ll Do:

• Prospect into large Enterprise companies while running an efficient sales process with a focus on new logos acquisition 
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 5+ years closing experience (mix of field selling within mid-market and enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Enterprise companies in Indonesia with the ability to win new logos

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

As the Enterprise Sales Director for Indonesia, you will be responsible for driving the sales strategy and execution for Datadog’s exciting growth objectives for the region. 

You will be required to recruit, develop, manage and mentor a team of highly successful Enterprise Account Executives who are responsible for driving new business through the full sales cycle as well as expanding the existing installed base. 

What You’ll Do:

• Manage, hire, train and ramp a team of Enterprise Sales Executives responsible for new and expansion bookings
• Achieve annual Enterprise bookings quota with monthly and quarterly targets
• Develop and manage Enterprise Sales Executives on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
• Coach Sales Executives through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
• Shape the direction of the go-to market strategy and execution for your region
• Work collaboratively with Marketing, Product and Success to build targeted messaging and collateral, and mapping a customer journey for the specific business needs of your region
• Conduct weekly forecast meetings
• Support direct reports by participating and leading in client and prospect meetings. Engaging other corporate resources as required

Who You Are:

• Experienced in building and managing a high performing Enterprise Sales team for a B2B technology company in Indonesia 
• A strong relationship builder with 10 years of overall Enterprise sales experience + 3 years of Enterprise Leadership experience, working with Enterprise sized organisations (5000+ employees) in the Indonesia market 
• Strong knowledge of modern IT technologies, processes, and personas: e.g Cloud, microservices, devops, SaaS, containerisation, SRE
• Confident in managing complex sales processes with multiple stakeholders and negotiations with pricing based on business value, legal and procurement
• Knowledgeable in selling to C-level executives within the technology sector
• Experienced in managing and coaching sales teams to meet and exceed their sales quotas
• Passionate about developing others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Adoption, Pet adoption, fertility, childcare reimbursements 

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Enterprise Sales Engineer

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• You have business-level fluency, both in verbal and written communication, in Bahasa Indonesia as you will be working with customers speaking this language and you are comfortable in English as this is our company's day to day communication language.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Enterprise Sales Engineer

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• You have business-level fluency, both in verbal and written communication, in Bahasa Indonesia as you will be working with customers speaking this language and you are comfortable in English as this is our company's day to day communication language.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Job Details

• 💼 Revenue team 
• 📍Indonesia (Jakarta or Bali) 
• 🕜 Full-Time Remote
  
• 🌐 Native Indonesian speaker, fluent in English

What you will do

You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results. 

What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals. 

We work with MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role. 
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time. 
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter. 
• Become an expert in direct channel strategy. Understand how hotels drive direct bookings and reduce OTA dependency. Position The Hotels Network suite as the solution that optimises the guest journey from first visit to confirmed reservation. Know the competitive landscape inside out and articulate clear ROI to revenue and marketing leaders. 
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About our team

You’ll be a key player in our global Revenue team, a vibrant and ambitious group of over 150 professionals spread across 24 countries. We’re the driving force behind Lighthouse’s market expansion, and you’ll be joining at a pivotal moment as we integrate The Hotels Network. Our team is collaborative, results-obsessed, and passionate about helping hotels succeed. We celebrate wins, support each other through challenges, and provide ample opportunities for you to grow your career within our rapidly expanding organisation.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure. 
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter. 
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style. 
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.
• Exceptional command of the English language and native Bahasa Indonesian.

About the Job

We are looking for a hands-on Tax Manager to manage all tax matters in Indonesia. The ideal candidate is not only capable of managing a team and driving tax strategy, but is also comfortable being directly involved in day-to-day tax operations.

You will play a key role in ensuring full tax compliance across multiple entities within Indonesia group structure, while handling complex matters such as tax audits, Transfer Pricing documentation, and corporate income tax filings (SPT Badan).

Minimum Qualifications

Education & Certification

• Bachelor’s degree in Accounting, Taxation, or related field
• Brevet A & B required, Brevet C is a strong advantage

Experience

• Minimum 6–10 years of experience in tax
• Proven experience in:
• Handling tax audits (pemeriksaan pajak)
• Preparing/reviewing SPT Badan
• Preparing/reviewing Transfer Pricing Documentation
• Experience handling tax matters across multiple entities within a group structure (mandatory)
• Experience managing a team is preferred, but not mandatory if strong leadership potential

Technical Skills

• Strong knowledge of Indonesian tax regulations (PPh, PPN, TP)
• Hands-on experience with:
• e-Faktur
• e-Bupot
• Coretax system
• Strong analytical and problem-solving skills

Soft Skills

• Hands-on, detail-oriented, and willing to be involved in execution
• Strong sense of ownership and accountability
• Good communication skills (able to deal with tax authorities and stakeholders)
• Able to work in a lean and fast-paced environment

Preferred Qualifications

• Background from a reputable tax firm or in-house tax in a complex organization
• Experience handling multi-entity and intercompany transactions
• Comfortable working with ambiguity and building processes
• Strong accounting knowledge or prior experience in accounting roles is highly preferred (e.g. experience in financial reporting, reconciliations, or general ledger)

Responsibilities

Tax Compliance & Reporting

• Oversee and ensure timely and accurate filing of:
• Corporate Income Tax Return (SPT Badan) across multiple entities
• VAT (PPN/PPNJLN), Withholding Taxes (PPh 21/23/26 etc), and other relevant taxes
• Ensure completeness of Withholding Tax Slips (Bupot) received from customers
• Review and prepare key tax workings and reconciliations when necessary
• Ensure consistency and compliance across entities within the group

Tax Audit & Dispute Management

• Lead and manage tax audits (pemeriksaan pajak) across entities
• Prepare and/or directly handle audit responses (SP2DK, STP and other tax letters), supporting documents, and reconciliations
• Liaise with tax authorities and manage queries professionally
• Handle tax objections, appeals, and dispute resolution

Transfer Pricing (TP)

• Prepare and/or review Transfer Pricing Documentation (Local File, Master File, CbCR where applicable)
• Ensure compliance with Indonesian TP regulations and OECD guidelines
• Support intercompany transactions and ensure alignment across group entities

Tax Advisory & Risk Management

• Provide practical tax advice on business transactions and new initiatives
• Identify tax risks across entities and propose mitigation strategies
• Monitor regulatory changes and assess impact on the group

Hands-on Execution

• Act as a “player-coach” - actively involved in execution, not just oversight
• Personally handle complex or high-risk tax matters when needed
• Stay close to details and ensure accuracy of key deliverables

Stakeholder Management

• Collaborate with Finance, Accounting, and other departments across entities
• Liaise with external tax consultants, auditors, and advisors
• Act as main PIC for tax-related matters internally and externally

Process Improvement & Systems

• Improve tax processes, controls, and documentation across entities
• Support implementation and usage of tax systems (e.g. e-Faktur, e-Bupot, Coretax)
• Drive standardization and efficiency within the group

Anaplan Indonesia is looking for highly talented and passionate individuals who can effectively drive understanding of why cloud solutions are differentiated from and outstanding to other technology approaches. No matter how you slice it, the future of organisational success depends on how easily each department can collaborate and work decisively towards the pursuit of a single goal. We call this Connected Planning.

The Enterprise Account Executive will formulate and implement a sales strategy within an assigned region, drive revenue growth by driving demand in the current customer base, and develop new customers in the enterprise space. You will work in partnership with the Anaplan ecosystem of pre-sales, inside sales, customer success and partner teams to drive exponential growth. The person will carry quota in their region.

Key to this role is your ability to articulate value, inspire and sell the Connected Customer Company future in a Cloud Computing world. As a trusted advisor and coach, you are the person with the expertise in Enterprise, Business and Technology Architecture that can match customer needs to the capabilities of the Anaplan solution. You will articulate the business value of the solution through executive level time to value, return on investment and TCO presentations.

In addition to the excellent sales skills the Enterprise Account Executive should possess exceptional customer management experience at the C-level. Working closely with the entire account team to drive the customer relationship and alignment at all levels in order to implement the overall account strategy is key to your success.

Responsibilities

• Consistent over-achievement of sales goals.
• Develop & implement sales plans & cycles.
• Understand a company's business strategy and define an architecture and solution to support that strategy with the capabilities of the Anaplan solution.
• Discover, qualify, strategize, solution, negotiate & close.
• Generate business in new customers and within the installed base.
• Must be able to forecast sales activity and revenue achievement while creating satisfied customers that can be referenced in future sales cycles.
• Work within an account team matrix, leading decision makers & influencers towards identifying their Customer Company vision by evangelizing the capabilities of Anaplan solutions.

Required Skills

• Ideally 15 years of experience in sales profiles with strong 10 plus years solution selling in SAAS/PAAS.
• Extensive experience selling to enterprise customers and closing big deals in Indonesia
• Expertise in Banking & Financial Services (FSI) industry is highly preferred
• Demonstrated ability to sell large scale and complex systems to key accounts.
• Domain understanding (FP&A, Supply Chain, Workforce Planning & Sales) and knowledge of how these functions plan, process work and make decisions
• Expertise and experience dealing with large, complicated, accounts at the most senior IT and business levels.
• Executive-level communication and interpersonal skills.

Reporting to the Regional Sales Director, the Account Executive is a field-based position with ownership of an assigned territory focused on net new logo and upsell opportunities. You will have the ability to utilize a robust internal resource model, a broad tech stack, and a global partner directory to position yourself for future success. 

You will: 

• Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy. 
• Position and articulate our value proposition to customers to maximize the business opportunity. 
• Negotiate and close complex contracts with the support of global partners. 
• Report on sales activity and forecasts to senior management. 
• Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses. 
• Provides customer feedback to marketing, customer success, product management, and engineering teams. 
• Work collaboratively to acquire additional/specialist resources as needed.  

You have: 

• Significant quota-carrying experience selling enterprise software solutions. 
• Results-oriented with multiple years meeting or exceeding quota within the market. 
• Sustainable record of signing strategic and large projects, with long and complex sales cycles. 
• Established sector-related C level contacts. 
• Successful record dealing with strategic buyers. 
• Deep knowledge of the relevant key drivers of change in the industry. 
• Background working with regional/national/global partners and system integrators.
• Prior training and experience in value selling and account planning methodologies. 
• Bilingual fluency in English and Bahasa language is mandatory for this position

The Netskope Regional Sales Manager will come on board with the full support of the executive team.  This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company. You are an expert at mapping business solutions to the most complex security challenges of customers. You understand the competition and have the desire to win market share.

Responsibilities include:

• Prospect new accounts, generate interest, qualify, develop, and close new business.
• Work independently to meet and exceed revenue targets and goals assigned to the territory.
• Develop an overall account strategy leading to the deployment of a well-executed selling effort into the assigned territory/accounts.
• Focus on new accounts, customer satisfaction, and retention.

Job Requirements:

• 7+ years of a successful track record selling cybersecurity and networking technologies including network security technologies such as Proxies, Next Generation Firewalls (NGFW), SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways and growing a territory. 
• Exceptional track record of success with consultative sales of complex enterprise software solutions to C-level executives in F1000 accounts
• Verifiable track record of exceeding quotas year after year
• Resides in the targeted geography w/local enterprise customer relationships
• Experience establishing and fostering strong Channel Partner relationships. Pre-existing relationships with key resellers in the assigned territory is a must
• Understanding of enterprise web technologies and SaaS experience a must
• Travel: within region

Education:

• Bachelor Degree
  
  

#LI-CS1

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

This position is with Cialfo, one of the brands under Manifest Global, which also includes BridgeU, Explore and Kaaiser. 

About this Role

Cialfo is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove service roles. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization.

This is a strategic role requiring a unique blend of client management, business acumen, and customer-centric service to ensure high satisfaction, retention, and account growth.

What You Will Be Doing

On a Day-to-Day Basis

• Driving Client Success
  • Partner closely with high school stakeholders (counsellors, teachers, IT teams, and leadership) to understand their goals and ensure Cialfo's solutions align with their desired outcomes.
  • Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management, and other stakeholders.
  • Monitor and analyse client engagement data to proactively identify opportunities for improving ROI and delivering measurable results.
• Ensuring Client Satisfaction and Delight
  • Regularly conduct business reviews to assess progress, showcase impact, and gather feedback.
  • Act as a trusted advisor by anticipating client needs and offering tailored solutions to drive retention and satisfaction.
• Client Support
  • Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance, and engineering.
  • Serve as the primary point of contact for high school clients, delivering fast and effective support.
• Maximizing Value and Expanding Relationships
  • Encourage deeper adoption of Cialfo's platform by highlighting new features that address evolving needs.
  • Identify opportunities for account growth through client expansion into Cialfo's broader product and service offerings.
• Operational Efficiency
  • Maintain accurate and up-to-date client records within the internal CRM system.
  • Log all interactions and key actions in a timely and consistent manner.
• Lead, Strategize & Develop Regularly
  • Providing World-Class Customer Experience.
  • Deliver every client interaction with professionalism, empathy, and attention to detail.
  • Go above and beyond expectations, recognizing milestones and offering thoughtful, personalized solutions.
  • Handle complex challenges with calm, discretion, and client-first thinking.
  • Build long-term, trust-based relationships that position Cialfo as a strategic partner.
• Cultivating Customer-Led Brand Advocacy
  • Foster loyalty by delivering consistent value across the customer journey.
  • Identify and support client advocates who are excited about Cialfo's impact.
  • Elevate their voice within the broader community and education ecosystem.
• Business Development
  • Develop long-term client strategies to increase retention, expansion, and partnership value.
  • Use data to create and execute growth plans that align with client goals.
  • Present compelling proposals and strategic solutions with polish and credibility.
• Relationship Development
  • Build strong relationships with senior stakeholders, including principals and school heads.
  • Position Cialfo as the preferred platform and trusted partner among decision-makers.
• Collaboration with Product & Marketing
  • Build compelling case studies and success stories that reflect the impact of Cialfo's solutions.
  • Actively share user feedback and insight with internal teams to support product development and iteration.

About You

• Qualifications
  • A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field.
• Experience
  • Familiarity with SaaS, EdTech, or technology solutions for B2B clients.
  • Experience within the high school and/or higher education industry.
  • 5+ years of success in customer success, client experience, account management, or strategic consulting.
  • Proven track record of revenue growth and successful relationship management through strategic thinking, branding, and client enablement.
• Skills
  • Consultative Approach: Ability to understand client goals and guide them toward strategic solutions.
  • Attention to Detail: Anticipate client needs and deliver tailored, flawless experiences.
  • Analytical Thinking: Strong grasp of data and how to use insights for business and client success.
  • Efficient Communication: Clear, empathetic, and professional communicator across all levels.
• Qualities
  • Professional Presence: Poised, confident, and articulate with excellent interpersonal skills.
  • Emotional Intelligence: Attuned to subtle cues, empathetic, and solutions-focused.
  • Discretion & Confidentiality: Trusted partner who manages sensitive information with integrity.
  • Relationship-Centric: Invested in building long-term partnerships with a value-first mindset.
  • Ambitious & Self-Driven: Motivated to innovate, improve, and grow in all aspects of your role.

You’re a Notch Above If You Have

• An MBA or equivalent postgraduate degree in marketing or business.
• Familiarity with high school counselling workflows and challenges.
• Experience engaging directly with C-level education stakeholders.

This role will be based in Indonesia and the candidate will need to be based there.

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments. 

About the Role:

We are looking for an experienced, passionate, and detail-oriented Producer to join the Fever Originals team. You will take responsibility for the end-to-end production of complex live entertainment experiences involving the construction of permanent or semi-permanent physical spaces, ensuring they are delivered on time, on budget, and to the highest quality standards.

This role spans technical production, creative development, budgeting, process management, and leadership, and requires strong adaptability, problem-solving skills, and the ability to balance speed and quality.
You will serve as the main production point of contact across a wide portfolio of projects, coordinating technical teams, business leaders, our partners and external vendors, while leading processes that guarantee exceptional experiences for our audiences.

Project Management

• Oversee all phases of production—from initial concept development through on-site execution and post-event wrap-up.
• Interpret creative briefs, site layouts, and project requirements to ensure feasibility and alignment with company goals.
• Validate site logistics and operational needs through planning sessions, venue scouting, and site visits.
• Coordinate cross-department collaboration across creative, operations, technical, and vendor teams.

Process & Documentation

• Create and maintain comprehensive production documentation, timelines, and handover materials.
• Develop and track schedules, milestones, and deliverables using project management tools.
• Support consistent communication flow and version control for all project documentation.

Budgeting & Financial Management

• Build, manage, and reconcile production budgets from feasibility through final delivery.
• Track project spending and identify opportunities for optimization or cost savings.
• Oversee contracts, vendor negotiations, purchase orders, and invoice processing.
• Assist with closing out event P&Ls and financial reporting.

Leadership & Communication

• Lead team and client meetings, capturing action items and ensuring accountability.
• Present confidently to senior stakeholders, clients, and partners.
• Translate complex production challenges into practical, solution-oriented recommendations.
• Support and mentor production coordinators or junior staff as needed.

Soft Skills

• Demonstrate adaptability, composure, and creative problem-solving under pressure.
• Promote teamwork, collaboration, and positive communication across departments.
• Take ownership of large, multi-stakeholder projects from planning through delivery.
• Maintain strong relationships with vendors, venues, and clients through professionalism and reliability.

About You:

You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset. Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners, and thinking bigger about how we create a compelling experience. 

• 5+ years of experience in the event production industry
• Fluency in English and Bahasa Indonesia 
• Proven track record of managing complex projects with multiple workstreams and stakeholders.
• Strong understanding of production logistics, scheduling, and vendor coordination.
• Experience negotiating and managing contracts and budgets.
• Excellent organizational and time-management skills; proficiency with project management tools (e.g., Asana, Smartsheet, Gantt charts).
• Strong interpersonal, presentation, and communication skills.
• Ambition to grow into larger production management or leadership roles.

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

Benefits & Perks: 

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Our Hiring Process:

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 45 min video call with your future manager, including questions about your profile and a business case presentation (to be prepared in advance)

On average our process lasts 20 working days and offers usually follow within a week.

#LI-Hybrid

ABOUT THE ROLE
Here’s what you’ll be doing:

• Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry.
• Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
• Expertly manage commercial strategy with large partners ensuring value creation for both parties, and a sustainable strategic partnership between Fever and event organisers
• Evidence strong organizational skills to effectively balance and grow a large base of clients 
• Collaborate closely with cross functional stakeholders to successfully deliver on partner growth across Indonesia and internationally
• Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences

ABOUT YOU
Here’s what you should bring to the table:

• At least 4+ years of top tier consulting or equivalent experience, with ideally an additional 4+ years of experience in relevant sectors (e.g. corporate management, tech companies, sport / music / arts)
• Strong business development and partnership management skills
• Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
• Demonstrated data-driven approach to business and task prioritization
• Excellent communication skills both written and verbal along with strong attention to detail
• Comfort in working with Microsoft Office, Google docs, and a Sales CRM (Sugar CRM is preferred)
• Fluent in Bahasa Indonesia and English
• Knowledge of the city’s entertainment, events, and lifestyle trends

BENEFITS & PERKS

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Stock Options
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime 

 Job Summary

The Clinical Advisor will provide leadership for the strategic planning, management, integration and implementation of health information systems related to InterSystems products.  The Clinical Advisor will be responsible for developing and maintaining strong relationships with executive leadership as well as C-level executives and clinical leadership throughout InterSystems customer base in order to promote excellence in health care through the development and implementation of InterSystems solutions

Responsibilities

The duties initially assigned include, but are not limited to:

• Engage with the customer business in order to advocate and constructively represent the customer business in the context of TrakCare knowledge and understanding.
• Lead stakeholder engagement during design and requirements confirmation stage.
• Conduct interactive focussed workshops to translate and finalise requirements for the product solution.
• Provide guidance and participate in requirements analysis.
• Provide advice and bring experience to the customer and ISC team in terms of lessons learnt in the field.
• Ability to document customer requirements and review documented requirements ready for build/development/acceptance.
• Resolution of areas of discussion regarding any changes or impacts to Clinical workflow by constructively discussing and leading the clinical stakeholders through the application workflow in the context of the customer business.
• Internal/external representation of application changes required and priority of those changes from a clinical/change perspective and ability to represent the clinical decisions made and reflected throughout the build.
• Articulate clearly the supporting justification for clinical workflow design during iterative customer sign off.
• Review and validation of Clinical changes to the application – i.e. Quality gateways throughout projects.
• Escalation point for unresolved clinical issues with mutually acceptable outcomes.
• Follow trends in Healthcare Analytics, Evidence Based Medicine, Clinical Quality Measures, Accountable Care and Clinical Decision Support and advise Executive leadership and product development teams.
• Provide strategic insight/guidance on behalf of InterSystems.
• Review medical informatics trends, experiences and approaches.
• Provide healthcare technology expertise to product, sales and marketing management teams to ensure the successful positioning of industry solutions and go to market tactics.
• Provide market-driven information for product strategy and development direction using industry expertise and direct interaction with customers, prospects, analysts, and other external resources.
• Develop and maintain relationships with partners, key consultancies and system integrators to establish focused and effective strategic teaming arrangements.
• Represent InterSystems to medical societies, advocacy groups and medical advisory boards.
• Deliver the InterSystems strategy to senior leaders and peers in the Australian Healthcare market.
• Manage and provide subject matter expertise in clinical risk assessments, clinical safety, clinical change management and benefits realisation.
• Advise and assist in developing and maintaining processes that govern pilots.
• Direct strategic issues, investment or partnering decisions, and actions regarding key regulatory demands and requirements.
• The ability to travel extensively working from customer sites and the InterSystems offices.

Experience and Qualifications

• 10+ years of expert understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems.
• Possess strong grasp of clinical workflow in both inpatient and outpatient settings, interest in health information systems and outcomes measurement.
• A contemporary clinician who understands major trends in healthcare and managed care and is familiar with point of care products and medical informatics trends and tools.
• A strong leader with a mature sense of priorities and solid practical experience who can design and implement systems within the framework of technical boundaries.
• Effectively communicate with a diversity of personalities. Is approachable and presents data with effective communication and presentation skills. Must be an effective consensus builder.
• Direct experience with Healthcare Analytics, Clinical Decision Support systems, Evidence Based Medicine, Clinical Quality Measures, and Electronic Health Record systems.
• Clinical domain knowledge and credibility within healthcare community.
• Interpersonal, communication (verbal and written) and time management skills required.
• Previous experience as a CMIO in a multi-organisation clinical setting preferred. Experience in the planning, selection, implementation and performance assessment of health IT solutions.

Education and Training

• Relevant University Degree
• Clinical Specialty

LEAP Program Description

Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.

The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.

About the Position

The Senior Global Health Security (GHS) Advisor will support the U.S. Embassy Jakarta/Department of State (DOS) ECON Health Unit in carrying out life-saving humanitarian assistance service delivery in full alignment with the U.S. Presidential Executive Order directives.  The Senior Advisor will provide technical support with special emphasis on preventing, detecting, and responding to infectious disease threats that impact public health.

The Senior GHS Advisor will support appropriate multi-sectoral Indonesian Government Departments and Agencies—such as the Ministry of Health, Agriculture, and other relevant Ministries—in the effective adoption and implementation of life-saving interventions focused on preventing, detecting, and responding to infectious disease threats with public health potential, including zoonotic diseases. The Senior GHS Advisor will identify programmatic bottlenecks and facilitate solutions through coordinated technical support and facilitation of USG-supported GHS activities. The Senior GHS Advisor will be based within the appropriate ministry and work with implementing partners for effective collaboration with the Ministry. The Advisor will work closely with and receive day-to-day supervision and guidance from the ministry and U.S. Embassy Jakarta/DOS ECON Health Unit points of contact at Post, who will provide collaborative oversight and serve as the onsite manager and supervisor.  Familiarity with U.S. DOS programs, international donor mechanisms such as the Pandemic Fund and the Global Fund, other USG programming and C/A/GOR experience are highly desirable, as the Senior Advisor is expected to support the implementation of the GHS portfolio.  The Senior Advisor will report to the U.S. Embassy Jakarta/DOS on a weekly and monthly basis.

Responsibilities

Support multi-sectoral ministries in effective delivery of USG-supported life-saving GHS activities

Support relevant ministries in effective delivery of these activities, including but not limited to:

• Community-based active surveillance
• Systems capacity for detecting priority diseases/threats
• Data systems for monitoring, analyzing, and reporting on outbreaks and disease threats
• Infection prevention and control (IPC)
• Case management, including Emergency Management and Emergency Operating Centers (EOC)
• Risk Communication and Community Engagement
• Emergency outbreak response
• Multi-sectoral coordination.

Additional responsibilities include:

• Identify and map Indonesia GHS partners and stakeholders, GHS programs, roles and responsibilities, Government of Indonesia (GOI) GHS national and sub-national budget, multi-sectoral coordination gaps, and programmatic bottlenecks in alignment with national and USG priorities for effective and sustainable prevention and control of infectious diseases.
• Provide technical support and actively engage in field work to implement programmatic and response interventions at national and sub-national levels.
• Monitor the progress of GHS program implementation and provide recommendations for improvements in prevention and control of infectious diseases.
• Assist in organizing regular discussions among GHS multi-sectoral stakeholders and partners to ensure alignment of technical approaches, avoid duplication of efforts, facilitate smooth communication, and enable timely exchange of information.
• Support appropriate multi-sectoral ministries in identifying performance gaps, potential barriers and bottlenecks; provide recommendations; and facilitate consensus on targeted interventions to improve performance on key indicators attributable to:
  • Reduction in incidence and mortality for epidemic and pandemic-prone diseases
  • Strengthening systems to prevent, detect, and respond to infectious disease threats
  • Rapid and effective responses to infectious disease outbreaks that threaten public health
• Support the integration and coherence of USG/DOS-supported and partner-led approaches, such as early detection frameworks, multi-sectoral coordination surveillance, community engagement and rapid response mechanisms, and emergency preparedness systems.
• Foster coordination during outbreak preparedness and response, ensuring effective information exchange, joint situational analysis, and multi-sectoral engagement among stakeholders at national and sub-national levels.

Support the implementation and expansion of best practices in multi-sectoral GHS and outbreak response nationwide for sustainability.

• Promote the dissemination of multi-sectoral GHS best practices and effective models nationwide, including:
  • Prioritized joint interventions in effective community-based active surveillance
  • Strengthening systems capacity for detecting priority diseases/threats, and data systems for monitoring, analyzing, and reporting on threats
  • Adoption of infection prevention and control (IPC) and case management best practices
  • Strengthen Emergency Management, including Emergency Operating Centers (EOC)
  • Supporting relevant ministries to rapidly and accurately report infectious disease threats to appropriate national and international platform system—such as SIZE, the International Health Regulations (IHR), and World Animal Health Information System (WAHIS)—for quick responses to pandemic threats
  • Optimization of national and sub-national coordination teams (TIKORDAs) for outbreak response
• Assist relevant multi-sectoral ministries in emergency outbreak responses as needed.
• Assist relevant multi-sectoral ministries in achieving GHS-related targets, including the Joint External Evaluation (JEE); IHR States Parties Self-Assessment (SPAR); and the Pandemic Fund Framework, which includes reporting on the 7-1-7 target (7 days to detect, 1 day to report, 7 days to complete the initial response).
• Assist and provide information to U.S. Embassy Jakarta/DOS in preparing U.S. Government workplans and reports and drafting reports/presentations to fulfill GOI GHS reporting requirements.

Support relevant Ministries in effective utilization of USG-supported GHS grants and other emergency outbreak responses efforts

• Provide technical support to the implementation of USG-supported GHS lifesaving and bilateral cooperation efforts to ensure effective grant implementation, alignment of donor resources, and avoidance of duplication with other GHS-funded projects.
• Consult relevant stakeholders on required technical assistance.
• Develop monitoring plans and assist in monitoring the progress of USG grant implementation.
• Build targeted program monitoring and evaluation capacities of relevant ministries staff.
• Support the development and review of performance reports of GHS lifesaving activities and other emergency outbreak response efforts.
• Organize regular discussions among the relevant GHS multi-sectoral stakeholders, ministries, U.S. Embassy Jakarta/DOS, and other donors to ensure alignment of technical approaches in the respective GHS portfolios.
• Support multi-sectoral emergency outbreak response, including assisting with mobilizing resources, coordination of efforts, deploying field epidemiology teams (FETP/public health and FETPV/veterinarians), and technical support for multi-sectoral efforts to contain and respond to outbreaks.

Communications

• Participate in regular coordination meetings and calls with GHS multi-sectoral stakeholders, U.S. Embassy Jakarta/DOS ECON Health team to review progress, discuss activities, and address emerging issues.
• Provide information and be available for calls and meetings with the U.S. Embassy Jakarta/DOS as requested.

REPORTING:

The Advisor will provide a detailed monthly report to the U.S. Department of State submitted by the 5th day of the following month. Additionally, the Advisor will submit a weekly progress report to U.S. Embassy/Department of State (and participate in weekly calls) to include a short paragraph about main successes for that week.

Qualifications

• Advanced degree (Master’s or higher) in Public Health, Epidemiology, Medicine, Veterinary Medicine, Environmental Health, Health Policy, or a related field
• Minimum of 7 years of progressively responsible experience in global health security, public health emergency preparedness and response, or related fields.
• Demonstrated experience working with government ministries and international partners on multisectoral health security initiatives.
• Proven track record in designing, implementing, and evaluating surveillance systems for human, animal, and environmental health, including community-based surveillance.
• Experience supporting or leading cross-sectoral initiatives and multisectoral coordination platforms.
• Experience in outbreak investigation, emergency response, and management of public health emergencies.
• Experience with relevant global health security frameworks.
• Experience in grant writing, donor reporting, and resource mobilization (e.g., Pandemic Fund, Global Fund, or similar).
• Strong knowledge of infectious disease epidemiology, surveillance, laboratory systems, and infection prevention and control (IPC).
• Familiarity with digital health tools, data management, and information systems for surveillance and reporting.
• Ability to develop and deliver training and capacity-building programs for diverse audiences.
• Strong analytical, monitoring, and evaluation skills.
• Excellent communication, negotiation, and advocacy skills.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Familiarity with US Government programming and reporting requirements is highly desirable.
• Fluency in written and spoken English.
• Professional proficiency in written and spoken Bahasa Indonesia.