Job Summary

Based in our Jakarta office, the Sales Engineer will provide guidance in the use of InterSystems' products as they best suit the requirements of the customer and its market. Product and business strategies are coordinated with the InterSystems Sales Team to apply existing and new products to customers' database and application needs.

This is a comprehensive and challenging role, requiring a mix of solution design skills, hands-on coding, presentation skills, technical architecture, sales awareness, business acumen, evangelism, mentoring and training. The Sales Engineer should have a strong technical background within healthcare software.

This role requires regular travel across SE Asia.

Responsibilities

• Investigate & demonstrate the use of InterSystems products with other 3rd party technologies.
• Manage the technical relationship with customer accounts, ensuring that they are aware of the latest product capabilities.
• Identify new opportunities within existing accounts.
• Build and demonstrate Proof of Concepts (POCs) for prospects and customers to illustrate the suitability, ease of use, performance, features, and reliability and/or connectivity capabilities of InterSystems technology.
• Participate in business and detailed technical discussions at all levels and in all departments of the customer's organisation to foster the adoption, use and deployment of InterSystems’ technologies.
• Recommend technical architecture, database schema, design patterns, migration and upgrade strategies and operational best practices.
• Install InterSystems software and assist with benchmarking exercises to determine optimal deployment configurations.
• Work as a hands-on lead application developer to coach partners and prospects, particularly in the early stages of adoption or during particularly technically challenging projects.
• Provide application programming in a variety of InterSystems technologies, and other technologies.
• Give corporate presentations to InterSystems' customers and prospects at site visits, marketing events and such venues. Topics include strategic and tactical considerations across both technical and business directions. Provide technical product demonstrations.
• Carry out formal training courses in InterSystems technologies.
• Support customers and prospects during beta test programmes or pre-launch activities and provide feedback to the software development groups.
• Assist with troubleshooting and interact with the World-wide Response Centre (WRC) to support resolution of technical problems.
• Provide consulting services for the Sales Department and other InterSystems departments (Marketing, Support, Development, Documentation among others) as requested.
• Design technical architecture with IRIS and other solutions.
• Connect with Subject Matter Experts (SME) to identify solutions
  • Providing recommendations and roadmaps for proposed solutions
  • Performing design, debug, and performance analysis on solutions
  • Documenting and sharing best practice knowledge for new solutions
  • Advocating for process improvements and helping develop solutions
  • Regularly communicating new features and benefits to partners, customers, and other stakeholders
  • Providing technical leadership to a team throughout the project lifecycle
  • Developing proof-of-concept projects to validate your proposed solutions
  • Reviewing and validating solutions designs from other team members

Experience & Qualifications

• Broad knowledge of IT Industry issues & trends including integration and cloud, with specific vertical market & technical knowledge in Integration (SOA, ESB, EAI, ETL, BI…).
• Proven leadership or technical management in an application development environment
• Highly experienced programming with demonstrable current hands-on expertise in object-oriented languages such as C#, C++ or Java / Jakarta EE.
• Highly knowledgeable in Python development
• Experience with clinical systems, EPRs, Health Exchange and protocols in healthcare, HL7 FHIR and IHE.
• Ongoing experience within the design, development & deployment of complex applications.
• Knowledge of application frameworks, application servers and server-less programming models.
• Knowledge of agile software development processes and continuous development.
• Extensive use of 2 or more databases such as InterSystems Caché, Oracle, SQLServer, PostgreSQL, Informix or DB2/UDB, including designing logical and physical database schema, good SQL and JDBC/ODBC expertise, installation and configuration skills, and performance tuning.
• Proven business analysis and problem solving skills
• Understanding of the business considerations of application development, support and deployment
• Excellent analytical skill
• English language fluency
• Software Engineering experience.
• Familiarity with modern AI technologies, including Generative AI, LLM integration, Agentic AI systems, and applied machine learning frameworks.

Education and Training

• Degree in Computing or a related discipline

Job Summary

InterSystems is the place for someone looking for a challenging career and access to the kind of training, expertise and tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people.

InterSystems  is expanding the Testing as a Service (TaaS) team and is looking for Testing Facilitators to provide an automated testing service for large scale healthcare IT customer base. The role is best described as an administrative role with a technical slant. You will train our automated test platform by following customer test scripts. No programming or specific technical knowledge is required, but a strong interest in IT, a good working knowledge of web browsers, office tools (such as Microsoft Word and Excel) and a methodical mindset are must-haves. The TaaS team uses cutting edge cloud hosted GUI automation tools and infrastructure automation. Learn new tools and skills while providing a crucial service to major healthcare providers. This is a full-time permanent role.

Responsibilities

The duties initially assigned include, but are not limited to:

• Record detailed functional test scenarios into automated test scripts using InterSystems test automation toolkit.
• Coordinate the execution and review of automated testing.
• Document any functional, usability and performance issues detected by automated test runs.
• Liaise with other departments and subject matter experts during the creation and running of automated tests.
• Perform ongoing maintenance on automated test scripts.
• Other duties may be directed by the company from time to time.

Experience and Qualifications

• Demonstrated interest in IT and the application of technology to add value and/or solve problems.
• Strong computer skills are essential, scripting or test automation experience is an advantage.
• Application testing expertise is desirable especially in healthcare applications.
• A flexible and adaptable approach to learning new methodology, technologies and software products.

Education and Training

Technical or Computer Science Degree

 Job Summary

The Clinical Advisor will provide leadership for the strategic planning, management, integration and implementation of health information systems related to InterSystems products.  The Clinical Advisor will be responsible for developing and maintaining strong relationships with executive leadership as well as C-level executives and clinical leadership throughout InterSystems customer base in order to promote excellence in health care through the development and implementation of InterSystems solutions

Responsibilities

The duties initially assigned include, but are not limited to:

• Engage with the customer business in order to advocate and constructively represent the customer business in the context of TrakCare knowledge and understanding.
• Lead stakeholder engagement during design and requirements confirmation stage.
• Conduct interactive focussed workshops to translate and finalise requirements for the product solution.
• Provide guidance and participate in requirements analysis.
• Provide advice and bring experience to the customer and ISC team in terms of lessons learnt in the field.
• Ability to document customer requirements and review documented requirements ready for build/development/acceptance.
• Resolution of areas of discussion regarding any changes or impacts to Clinical workflow by constructively discussing and leading the clinical stakeholders through the application workflow in the context of the customer business.
• Internal/external representation of application changes required and priority of those changes from a clinical/change perspective and ability to represent the clinical decisions made and reflected throughout the build.
• Articulate clearly the supporting justification for clinical workflow design during iterative customer sign off.
• Review and validation of Clinical changes to the application – i.e. Quality gateways throughout projects.
• Escalation point for unresolved clinical issues with mutually acceptable outcomes.
• Follow trends in Healthcare Analytics, Evidence Based Medicine, Clinical Quality Measures, Accountable Care and Clinical Decision Support and advise Executive leadership and product development teams.
• Provide strategic insight/guidance on behalf of InterSystems.
• Review medical informatics trends, experiences and approaches.
• Provide healthcare technology expertise to product, sales and marketing management teams to ensure the successful positioning of industry solutions and go to market tactics.
• Provide market-driven information for product strategy and development direction using industry expertise and direct interaction with customers, prospects, analysts, and other external resources.
• Develop and maintain relationships with partners, key consultancies and system integrators to establish focused and effective strategic teaming arrangements.
• Represent InterSystems to medical societies, advocacy groups and medical advisory boards.
• Deliver the InterSystems strategy to senior leaders and peers in the Australian Healthcare market.
• Manage and provide subject matter expertise in clinical risk assessments, clinical safety, clinical change management and benefits realisation.
• Advise and assist in developing and maintaining processes that govern pilots.
• Direct strategic issues, investment or partnering decisions, and actions regarding key regulatory demands and requirements.
• The ability to travel extensively working from customer sites and the InterSystems offices.

Experience and Qualifications

• 10+ years of expert understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems.
• Possess strong grasp of clinical workflow in both inpatient and outpatient settings, interest in health information systems and outcomes measurement.
• A contemporary clinician who understands major trends in healthcare and managed care and is familiar with point of care products and medical informatics trends and tools.
• A strong leader with a mature sense of priorities and solid practical experience who can design and implement systems within the framework of technical boundaries.
• Effectively communicate with a diversity of personalities. Is approachable and presents data with effective communication and presentation skills. Must be an effective consensus builder.
• Direct experience with Healthcare Analytics, Clinical Decision Support systems, Evidence Based Medicine, Clinical Quality Measures, and Electronic Health Record systems.
• Clinical domain knowledge and credibility within healthcare community.
• Interpersonal, communication (verbal and written) and time management skills required.
• Previous experience as a CMIO in a multi-organisation clinical setting preferred. Experience in the planning, selection, implementation and performance assessment of health IT solutions.

Education and Training

• Relevant University Degree
• Clinical Specialty

Job Summary

We are looking for a Project Manager, based in Jakarta, Indonesia. The candidates must have a strong Healthcare IT background.

Responsibilities

• Manage project team members and influence them to take positive action and accountability
• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document (PID)
• Define the project scope, goals and deliverables in collaboration with senior management and stakeholders
• Produce the Project Implementation Plan
• Produce and Manage the Project Plan
• Produce and Manage the Quality Plan
• Produce and Manage the Communications Plan
• Define the resource plan
• Represent the needs of the Implementation Team during the pre-sales stage
• Carry out resource planning and management
• Carry out the management and escalation of risks and issues
• Manage the project budget
• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies
• Proactively manage changes in project scope throughout the project
• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders
• Lead the ‘handover to support’ activities after go-live
• Lead the ‘lessons learned’ activities for whole project life cycle
• Produce the Project Closure Report

Experience and Qualifications

• Project Management experience delivering multi-stranded integrated Healthcare solutions in a customer facing role
• Experience of full project lifecycle through initiation, execution, go-live and closure
• Direct healthcare knowledge or 3+ yrs experience with an HIS or LIMS system highly preferred
• Experience managing resources, time tracking, budgets and forecasting
• Experience leading a diverse / multi-disciplined team
• Experience communicating across all levels of an organization
• An understanding of hospital procedures, standard working practices, structure and politics
• Previous experience as an end user of an integrated health system
• Clinical experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications
• Experience with integrated implementations
• Broad understanding of IT technical implementation-delivery
• Senior level management training
• Microsoft Project

Education and Training

• University degree or 10+ yrs experience managing large, complex projects preferably in healthcare IT
• Technical knowledge in software and implementation processes
• Project Management qualification such as Prince2 , PMP or PMI

Job Summary

In this role you will be expected to provide administrative assistance for the business and be willing to go above and beyond on a daily basis.  You will take ownership of delegated tasks and ensure they are completed in a timely and orderly manner, to a high standard. You will have high attention to detail and a can do, proactive attitude.  

Responsibilities

Management Support

• Support key members of our Jakarta office
• Support visiting Executives and VP's

Administrative Support:

• Front of house and first point of contact for internal and external visitors to the Jakarta office
• Co-ordination of travel – Domestic and International
• Co-ordination of meetings, conference calls and video conferences with both internal & external stakeholders
• Provide Office Management administrative support, eg: arrange and book tradespersons; liaise with contract office cleaners as needed, update telephone lists and directories, update floor plans, organise catering and events, together with any other tasks as requested.
• Minute taking
• Preparing documents/presentations – formatting, printing, binding as needed
• Preparing expense reconciliation (using WorkDay)
• Oversee all facilities maintenance and other projects for office improvement.
• Proactivity to liaise with suppliers and vendors to ensure a safe, clean, productive work environment
• Coordinate efforts with other departments including HR, Recruitment and IT

HR Support:

• Knowledge of local HR policies and law
• Assist with ad hoc projects presented by the Regional Director of Human Resources
• Assist with adhoc projects presented by the Asia Pac HR, Facilities or Finance Team as required to meet business needs.
• Assist with the induction of new employees to the company with regard to local office facilities and procedures.
• Keep an accurate record of vacation/sickness absence days for the Jakarta office and update the HR department accordingly.
• Assist with the renewal of company benefits for staff under the direction of the HR Director, AsiaPac.
• Maintain local personnel files and associated legal documents.
• Assisting the HR department with local HR projects as necessary.

Experience and Qualifications

• 5 plus years of experience as an Administrative Assistant within a corporate environment
• Experience with HR policies or working with HR
• Ideal tertiary qualifications in Office / Business Administration.
• Ability to work in a team environment.
• Advanced skills in Microsoft Office; Outlook and established applications.
• Skills in Office 365 and WorkDay would be desirable.

Education and Training

• Skills in Office 365 and WorkDay would be desirable.