$2,000 SIGNING BONUS!!!

Position Summary: 

Seeking a driven and motivated HVAC Technician to join our service team focusing on commissioning, repairing, and maintaining our equipment. This position involves diagnosing and troubleshooting commercial HVAC and ventilation systems at different sites. Field Service Technicians should be comfortable working in outside conditions and using ladders. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products. 

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos. 
• We care about our employees. Safety is our number one priority within CAS. Our employees are provided with extensive safety training and given all necessary equipment to maintain safe conditions at all times.

What our employees have to say: 

“What I love about CaptiveAire is that we are constantly raising industry standards and at the forefront of innovation utilizing new technologies and implementing new procedures to provide the best product to our customers.” – Field Service Technician

“I love that CaptiveAire gives back as much as you put in. We are constantly on the rise in the industry and there is always something new to be learned.”- Field Service Technician

“What I love most about CaptiveAire is that you get to feel like you are running your own small company but still have the support of one large company.”- District Service Manager 

Learn more about CaptiveAire and our products here 

 A Day in the Life: 

A Commercial HVAC Field Service Technician role encompasses a wide variety of tasks where one day does not look exactly like the next. The jobs our team handles are high in volume and unique from one another and require interaction with customers and multi-department collaboration. 

Typical tasks include: 

• Commissioning of new ventilation and HVAC equipment
• Repair, replace and trouble-shoot existing HVAC equipment
• Develop and maintain service schedule
• Prepare and submit job reports and invoices daily

Comments from some of our technicians:  

“The part of my job I love is that I came into CaptiveAire as an HVAC technician but due to our wide range of products I have become proficient in many other trades and fields. There is never a day when I don’t learn something new.” – District Service Manager

“I love the independence and freedom you get working here while still being part of a team. Every day gives you a new sense of worth and accomplishment, if we don't do our jobs correctly businesses can't run.” – Field Service Technician

“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service Technician

Required skills:

• HVAC, HVAC/R skill set desired
• Strong knowledge of electrical systems
• Ability to read commercial wiring schematics
• Ability to lift 50 pounds independently and use power and hand tools
• Must be safety-minded
• Work in outside conditions and in tight spaces
• Use of ladders for roof access
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• MUST BE A “GO GETTER”! 

 Benefits: 

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• Paid holidays
• Paid time off (PTO) based upon tenure
• 401k with employer match
• Flexible spending account (FSA)
• Tenure awards
• Employee referral bonus
• Safety-toe footwear reimbursement
• Company provided work vehicles, tools, gas card, and uniform shirts

Salary: $65k-$85k and up base pay, variable dependent on experience, with additional monthly bonus based on productivity and profits.  

 Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. 

To qualify, applicants must be legally authorized to work in the United States. At this time, we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status. 

#HP1

IEM is currently seeking an EHS Specialist for our Jacksonville, FL, specifically for our second shift, and will report to the EHS Manager. The EHS Specialist is responsible for supporting and advancing environmental, health, and safety programs within a manufacturing environment. This role ensures compliance with OSHA regulations and internal safety standards while proactively identifying opportunities to improve workplace safety and environmental performance.

The EHS Specialist partners with operations, quality, and leadership teams to implement effective safety initiatives, conduct investigations, deliver training, and drive continuous improvement in safety culture. This role requires strong regulatory knowledge, analytical skills, and the ability to manage multiple projects in a fast-paced manufacturing environment. Occasional travel (<10%) may be required.

Please note: Second shift hours are from 3:00pm to 11:30pm ET. This position requires 100% in-office presence in our Jacksonville, FL offices and does not offer remote work.  

Key Responsibilities

• Support the development, implementation, and continuous improvement of facility EHS programs and initiatives.
• Conduct routine and compliance-driven safety inspections including cranes, emergency eyewash/showers, forklifts, and other regulated equipment. Track audit findings and ensure timely corrective actions and closure.
• Lead or support incident investigations, root cause analysis, and corrective action implementation to prevent recurrence.
• Perform Job Safety Analyses (JSAs), risk assessments, and PPE hazard assessments for new equipment, processes, and operational changes.
• Develop and deliver EHS training programs, including new hire orientation, regulatory training, and refresher safety courses.
• Maintain and update facility emergency response plans, evacuation maps, and emergency preparedness programs.
• Manage and maintain the chemical inventory system and Safety Data Sheet (SDS) database, ensuring compliance with Globally Harmonized System (GHS) standards.
• Collaborate with cross-functional teams to identify safety risks and implement practical engineering or administrative controls.
• Support regulatory compliance activities including OSHA requirements, recordkeeping, and environmental reporting where applicable.
• Analyze safety metrics, inspection data, and incident trends to identify improvement opportunities and recommend corrective actions.
• Assist with internal and external EHS audits and support the implementation of corrective actions.
• Support and promote a strong safety culture through employee engagement, communication, and leadership support.
• The candidate will be expected to perform additional duties as assigned to support the team and organization. 

Ideal Candidate Profile

• Strong knowledge of OSHA regulations and general manufacturing safety standards
• Excellent organizational skills with strong attention to detail and ability to manage multiple priorities
• Strong analytical and problem-solving abilities
• Effective written and verbal communication skills
• Ability to influence and collaborate with cross-functional teams
• Proficiency in Microsoft Office Suite, particularly Excel
• Ability to identify process improvements and implement practical solutions
• Strong interpersonal skills with the ability to navigate conflict professionally
• Ability to present safety information effectively to diverse audiences
• High level of professionalism, integrity, and accountability
• Self-motivated with strong follow-through and ownership of responsibilities
• Spanish language proficiency preferred

Qualifications:

• Bachelor’s degree in Environmental Health & Safety, Occupational Safety, Environmental Science, Industrial Hygiene, or a related field preferred.
• 3–7 years of EHS experience, preferably within a manufacturing or industrial environment.
• Working knowledge of OSHA regulations, hazard analysis, incident investigation, and safety program implementation.
• Experience with safety management systems, regulatory compliance, and EHS training programs preferred.
• Professional certifications such as ASP, CSP, CHST, or equivalent are a plus.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Compensation offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. 

Platform Manager

Location: Jacksonville, FL

Reports To: Director, Platform Execution & Delivery

Salary Range:  $70,000 - $105,000 Annually

Position Summary 

This position is responsible for effectively managing and maintaining relationships between the company and our customers during the order cycle by working directly with customers to access and help meet their needs.

Key Responsibilities 

• Maintain and/or develop proven systems to track orders from order entry to shipment/delivery to ensure timeliness of shipment to meet customer’s expectation.
• Maintain strong support for and interact with the Sr. Platform Manager, Director of Platform Execution and Delivery, and Strategic Platforms Division Director of Sales in the bid process, which includes all order management activities.
• Coordinate with other internal departments and customers to achieve on-time shipment.
• Review customer Purchase Order and resolves any commercial/technical issues.
• Prepare order for entry along with managing all associated documents and correspondence.
• Participate in engineering handoff meetings when applicable.
• Work with engineering and customer through the submittal and release process.
• Work with engineering, quotations, sales and customer to manage change orders.
• Work with field service to schedule and resolve manufacturing deficiencies and site commissioning.
• Work with client-specified integrator by communicating schedule and providing technical support services
• Prepare cost proposals and deliver to clients for customer-driven order revisions.
• Use system generated reports or develop effective reports that track order status and flag potential issues with orders.
• Proactively anticipate, identify and resolve possible issues with orders that may cause delays or other customer complaints.
• Perform other duties, which may be required by supervisor.

Qualifications 

• Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering required.
• Minimum 2-4 years of experience in a Project Management or similar position.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

IEM is currently seeking a Quality Engineer - Customer Account Manager for our Jacksonville, FL or Surrey, B.C offices and will report into the VP of Quality & Reliability. As a Quality Engineer – Customer Account Manager, you will be the primary point of contact for the Customer and Commercial Teams about quality-related issues. Collect root cause analysis data and provide corrective feedback due to quality issues. Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to. Ensure incoming materials meet required quality standards. Support new product introductions to ensure the robustness of product. Work in a team environment to develop and implement best practices that emphasize defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements. Manage the customer specific requirements and coordinate technical support. Work on many phases or sub-tasks of projects or entire projects of moderate complexity, with results impacting on project completion. Work mostly independently under general supervision, reviewed at project milestones and/or on completion by Senior Management.

Please note: This position requires 100% in-office presence and does not offer remote work.

Key Responsibilities:

• Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
• Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer’s facility
• Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues
• Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing
• Initiate containment of stock at all locations and prevent further nonconforming production
• Investigate the fault and extent of potential recall
• Examine defective part for conformance to engineering design drawings or specifications
• Identify anomalies on engineering drawings back to the design function
• Maintain records to oversee recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented
• Provide feedback to company on what the issues are
• Evaluate findings to formulate corrective action plan and coordinate implementation
• Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented
• Organize any re-work of finished goods that may be necessary
• Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution
• Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities
• Assist with training of quality awareness
• Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
• Assist with new product introduction, representing the customer and support and manage pre-production trial runs and first off sample approvals
• Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), Kaizen
• Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis) and represent the customer’s views
• Manage and coordinate customer PPM, DO, DPU, cost recovery and supplier warranty indicators
• Keep up with current and developing manufacturing and engineering trends that concern the customer’s product
• Contribute to continuous improvement activities
• Quality control of work by appropriate reviews
• Support and lead process improvement activities
• Write reports and present progress at project meetings and to clients
• Plan projects or subtasks so they may be tracked and presented
• Perform root cause analysis and resolve problems
• Provide advice and guidance to management teams as required
• Provide support to all internal departments to maintain and improve product quality
• Communicate efficiently with IEM and customer’s management
• Liaise and communicate with other departments, customers, and other service providers
• Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
• Develop quality relationships with the customer
• Comply with the Health, Safety and Environmental Policies both in-house and at the customer
• The candidate will be expected to perform additional duties as assigned to support the team and organization

Qualifications:

• Bachelor's in Business/Commercial or Manufacturing/Engineering degree preferred
• Minimum of 5 years of experience in Quality Assurance
• Demonstrated experience of 3 to 5 years in engaging with customers and suppliers
• Previous experience in a manufacturing environment
• Ability to work independently with minimal supervision
• Proficient in 8D, CARs, and quality systems
• Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA
• Familiarity with ISO9001
• Understanding of engineering drawings and manufacturing processes
• Adaptability to diverse and dynamic environments
• Strong planning and prioritization skills
• Effective communication, negotiation, and presentation abilities
• Proficient problem-solving skills
• Understanding of Health and Safety practices
• Team player with analytical skills
• Awareness of cost and financial impacts
• Commercial and financial awareness is advantageous
• Understanding of customer expectations and of quality failure/cost
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Surrey, B.C. Compensation Range: CAD 34.62/hr - 56.25/hr] 
[Jacksonville, FL Compensation Range: $85,000 - 125,000] 

At IEM, we’re not just growing – we're thriving! Our rapid expansion means new opportunities are always on the horizon. If you’re someone who gets excited by making an impact through interesting challenges, you’ll feel right at home. IEM is currently seeking a Senior Continuous Improvement Engineer for our Jacksonville, FL locations and will report into our Continuous Improvement Manager. Join our transformation journey as a lean professional supporting kaizen activities, standard work documentation, and data-driven process improvement. This is a hands-on role ideal for candidates with a passion for lean manufacturing and a desire to grow in a structured CI environment. 

Please note: This position requires 100% in-office presence in our Jacksonville offices and does not offer remote work. 

Key Responsibilities:  

• Plan & lead cross-functional kaizen events focused on lean fundamentals, standard work, visual management, flow, problem-solving and strategic growth/ capacity initiatives
• Drive the implementation of tools and processes across operations, supply chain, engineering, and commercial functions 
• Develop internal capability by training and coaching team members/ leaders in lean thinking, daily management and continuous improvement practice
• Create and execute improvement roadmaps based on assessments of the business system maturity  
• Enable teams to embrace standardization, accountability, and data-driven decision making
• Identify, document and disseminate internal best practices 
• Will be expected to perform additional duties as assigned

 Qualifications:  

• Bachelor’s degree in Engineering, Business, Operations, or a related field; MBA or Master’s preferred
• 7–10+ years of progressive experience in a manufacturing, operations, or continuous improvement, preferably in a multi-site or matrixed industrial environment
• Proven understanding of Lean Principles (e.g., 5S, value stream mapping, standard work, visual management, PDCA, SMED, A3 problem solving)
• Demonstrated success leading cross-functional kaizen events and system-wide CI initiatives
• Proven understanding of basic ops finance, including P&L impact, cost drivers, and fixed vs. variable costs
• Strong leadership, communication, and project management skills, with a track record of cross-functional collaboration and mentoring junior engineers
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

Switchgear Applications Engineer 

Location: Jacksonville, FL 

Reports To: Technical Program Manager

Salary Range:  $100,000 - $150,000 Annually

Position Summary 

As the Technical Program Application Engineer with the Commercial Enterprise team, you will report to the Technical Program Manager and work closely with both the commercial and engineering teams.

In this role, you will serve as the key technical review and product point person, ensuring the accuracy and completeness of clean orders.

Key Responsibilities 

• Review customer plans and specs for use in the RFQ and Order Entry stages, raising any discrepancies with customers through RFI process,
• Review and redline drawings, suggesting solutions or alternate designs where applicable, to ensure alignment with customer specifications and electrical regulatory body standards, for various regions.
• Respond to external RFIs in accordance with Service Level Agreements.
• Provide detailed scope of customer change requests, submit change notices and follow-up to completion and/or escalate if changes may impact beyond a specific deployment.
• Support post-delivery RFIs through customer/IEM Procore with timely responses and coordinate internal intercept plans where needed.
• Create customer specific content for technical manuals and documentation, provide revisions for new design iterations.
• Provide detailed responses to customers’ design engineering submittal feedback in accordance with Service Level Agreements.
• Proactively interact with clients, vendors and internal teams (sales, field service, commercial, project managers, internal engineering, etc.) to gather information, and resolve issues.
• Communicate effectively with internal partners and customers, industry contacts (where required), in a timely and professional manner. Ensure all affected departments are well informed and provided with timely updates to open projects/concerns.
• Provide regular progress reports on assignments, identifying areas of improvement and/or successes.
• Other duties as assigned.
• Occasional travel is required.

 Qualifications 

• Bachelor’s degree in electrical engineering.
• 5+ years experience with the application of electrical distribution products and systems.
• Knowledge and experience in evaluating complex single line diagrams (SLDs) and communication network diagrams, including media and protocols.
• Strong technical aptitude and analytical skills, with the ability to interpret technical product specifications and applications.
• Familiarity with ANSI, IEEE, UL, and CSA standards for low-voltage power distribution equipment.
• Proficient in both written and spoken English.
• Excellent communication and employee relations skills.
• Enthusiasm for learning and growth; proactively identifies opportunities and takes initiative to resolve issues.
• A problem-solving mindset and the ability to approach challenges constructively.
• Demonstrated ability to manage multiple concurrent deliverables and perform effectively in a dynamic, fast-paced environment.
• Proficiency with MS Office 365, Adobe/Bluebeam, AutoCAD, business intelligence software (e.g., Tableau, Power BI), and ERP systems (experience with Infor is considered an asset

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

$2,000 SIGNING BONUS!!!

Position Summary: 

Seeking a driven and motivated HVAC Technician to join our service team focusing on commissioning, repairing, and maintaining our equipment. This position involves diagnosing and troubleshooting commercial HVAC and ventilation systems at different sites. Field Service Technicians should be comfortable working in outside conditions and using ladders. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products. 

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos. 
• We care about our employees. Safety is our number one priority within CAS. Our employees are provided with extensive safety training and given all necessary equipment to maintain safe conditions at all times.

What our employees have to say: 

“What I love about CaptiveAire is that we are constantly raising industry standards and at the forefront of innovation utilizing new technologies and implementing new procedures to provide the best product to our customers.” – Field Service Technician

“I love that CaptiveAire gives back as much as you put in. We are constantly on the rise in the industry and there is always something new to be learned.”- Field Service Technician

“What I love most about CaptiveAire is that you get to feel like you are running your own small company but still have the support of one large company.”- District Service Manager 

Learn more about CaptiveAire and our products here 

 A Day in the Life: 

A Commercial HVAC Field Service Technician role encompasses a wide variety of tasks where one day does not look exactly like the next. The jobs our team handles are high in volume and unique from one another and require interaction with customers and multi-department collaboration. 

Typical tasks include: 

• Commissioning of new ventilation and HVAC equipment
• Repair, replace and trouble-shoot existing HVAC equipment
• Develop and maintain service schedule
• Prepare and submit job reports and invoices daily

Comments from some of our technicians:  

“The part of my job I love is that I came into CaptiveAire as an HVAC technician but due to our wide range of products I have become proficient in many other trades and fields. There is never a day when I don’t learn something new.” – District Service Manager

“I love the independence and freedom you get working here while still being part of a team. Every day gives you a new sense of worth and accomplishment, if we don't do our jobs correctly businesses can't run.” – Field Service Technician

“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service Technician

Required skills:

• HVAC, HVAC/R skill set desired
• Strong knowledge of electrical systems
• Ability to read commercial wiring schematics
• Ability to lift 50 pounds independently and use power and hand tools
• Must be safety-minded
• Work in outside conditions and in tight spaces
• Use of ladders for roof access
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• MUST BE A “GO GETTER”! 

 Benefits: 

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• Paid holidays
• Paid time off (PTO) based upon tenure
• 401k with employer match
• Flexible spending account (FSA)
• Tenure awards
• Employee referral bonus
• Safety-toe footwear reimbursement
• Company provided work vehicles, tools, gas card, and uniform shirts

Salary: $65k-$85k and up base pay, variable dependent on experience, with additional monthly bonus based on productivity and profits.  

 Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. 

To qualify, applicants must be legally authorized to work in the United States. At this time, we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status. 

#HP1

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person.
• Order medical records from providers and communicate with clients and providers during the course of treatment.
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files.
• Prepare comprehensive demands and assemble support for submission to carriers
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business.

Qualification

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager preferred.
• At least 2 years of working in a legal position or insurance adjuster experience preferred.
• Negotiating skills.
• Ability to be a team player and follow procedures.
• Proactive interaction with clients, insurance companies and medical providers.
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.
• This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-EM1

Available Schedule (*subject to change based on business needs, open availability highly preferred*): Monday - Friday 8:00am-4:00pm

Starting Pay: $15/hour

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• As a Security Guard, you will be an integral part of the Security Team executing processes at our facility to ensure our associates, customers, and assets are protected.   At our gates, you will be the face of ADESA to our customers, vendors and associates.  You will play an active role in ensuring our Inventory Control procedures are followed.  You will be adept at utilizing ADESA technology.  You will support vehicle location research when necessary.  This position is hourly and reports to the Operations or designated manager. This position may work various shifts and weekends.

Responsibilities

• Secure all gates and buildings and patrol the premises. Sound alarms and notify authorities in case of emergency. 
• Verify only authorized individuals enter the property.  Provide facility directions to customers, vendors and transporters. 
• Check gate passes to ensure vehicles are authorized to exit property.
• Check departing vehicles to guard against theft of company property.
• Greet customers at the gate and provide prompt and courteous service. Resolve customer complaints in a friendly manner.
• When difficult situations arise, de-escalate situations to ensure we win with partners and collaborate on the forefront.
• Using a handheld device, input vehicle information including the VIN number, miles, owner identification, vehicle options, repair orders and any other pertinent information.
• Verify the VIN number being entered matches the VIN number on the shipper’s Bill of Lading.
• Watch and report irregularities such as fire hazards, leaking water pipes and doors left unsecured.
• Account for and identify all keys, codes or other safety and security information
• Maintain a current list of emergency and management telephone numbers
• Maintain good operating condition of all equipment and facilities, including handheld devices and printers.  Notify management of all breakdowns and maintenance needs.
• Maintain a professional appearance and orderly work environment
• Practice and promote teamwork continuously.  Set a good personal example of attitude and performance
• Maintain a good flow of communication with all auction team members and leaders

Skills and Attributes

• 1 - 2 years of experience within a customer service environment
• Strong attention to detail and communication skills
• Ability to relate well with others and establish strong working relationships
• Ability to handle conflict situations in a positive way
• Ability to accurately enter data on a handheld device or computer
• Strong customer service skills
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment

Qualifications

• High School diploma or GED preferred
• Ability to work in all weather conditions
• Requires computer data entry skills
• Must adhere to regular and predictable attendance
• Must be 18 years of age and have a valid driver’s license that meets the requirements
• Able to safely drive a variety of make/model/sizes of vehicles
• Requires standing for extended periods

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Medium Physical Work. 
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. 

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• • Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead’s property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property’s premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. 

RESPONSIBILITIES: 

• Supervision of other maintenance employees. 

• Taking a leadership position on special projects. 

• Perform a variety of skilled maintenance and repair tasks.  

• Strong knowledge of accident and safety precautions.  

• Proficient in a specific trade with general maintenance and repair skills. 

• Work independently on routine projects and receive assistance for more complex projects. 

• Occasional need to work overtime for special projects or emergencies. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years experience in property maintenance. 

• Proficient in a specific trade with general maintenance and repair skills. 

• Knowledge of tools, techniques, and terminology of building and mechanical trades. 

• Strong knowledge of accident and safety precautions.  

• Knowledge and experience using a variety of tools and equipment to complete tasks.  

• Great organization and project management skills. 

• Able to implement and improve policies and procedures. 

• Proficient in Microsoft Office Suite. 

• Being knowledgeable in Yardi Software and Realpage a plus. 

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV, Yardi and Realpage.

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

 This is a full time contract position to support our property during a Leave of Absence, and should last for the next 6 months. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV and Yardi.  

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 
• Quick learner and great attitude. 

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below. 

We’re building a strong bench of Community Manager talent as we prepare for new business and upcoming community launches across our portfolio. This is a great opportunity for experienced property management professionals who want to be considered first as new communities come online.

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex-wide arrears and litigation cases. 

• Document lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. 

• Alerting staff of move-ins, move-outs, and any emergencies. 

• Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations. 

• Coordinate vendor bids and contractor quotes. 

• Conduct and document unit inspections. 

• Conduct bi-annual walk-throughs with the Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with the construction team on avoiding violations, inspections, and necessary access. 

• Attend monthly financial catch-up meetings and monitor budgets. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification. 

• Bachelor's degree preferred. 

• EIV experience. 

• Yardi and Realpage experience preferred. 

• TCS certification for tax credit properties. 

• Experience in Affordable Housing 

• Proficient in Microsoft Office Suite. 

• Ability to multi-task and meet tight deadlines. 

The role:

The Senior Manager, Member & Account Safety is a high-impact leadership role for someone who thrives at the intersection of strategy and execution. Reporting to the Director of Operations Enablement, SIPS, Crypto & Member, you will own the operational ecosystem of our Member business line and account safety initiatives. You will lead a team that ensures every product launch, process change, and member journey is built for scale, efficiency and delight. 

You are the connective tissue between the Business, Product, Operations and the Frontline teams. You don’t just document processes, you architect them. You don’t just track OKRs, you diagnose what is broken and build the fix. You are the "Voice of the Member" to our business teams and the "Voice of the Frontline" to our executives. This role is for someone who gets energized by being hands on while thinking two steps ahead. 

What you’ll do:

Journey Strategy & Operational Design

• Own critical Member journeys end-to-end. Define the operational requirements, design high-efficiency workflows, and lead global rollout/go-to-market governance in partnership with EPD. 
• Serve as the definitive Subject Matter Expert (SME) for Member processes. Ensure all workflows are documented, compliant, and resilient to regulatory shifts. 

Content Lifecycle & Frontline Enablement

• Manage the creation and maintenance of all operational content (Job Aids, Process Maps, Help Center, etc). Ensure the frontline is never operating on outdated or unclear information. 
• Translate complex technical product specifications into clear, actionable guidance for frontline teams. 
• Act as the primary conduit for the “Voice of the Member”. Surface member and frontline friction points and advocate for product changes that drive automation or self-service in the digital experience.  

Performance Analytics & Continuous Improvement 

• Define and track the story behind the OKRs (CSAT, AHT, Contact Rate, FCR, etc) and lead data-driven investigations into OKR trends. Move beyond symptoms to fix structural issues, building business cases for the resources or digital-first changes needed to resolve them. 
• Beyond tracking metrics, you serve as the primary expert on the unit economic costs within your products. You identify how specific operational inputs like process friction, contact drivers, and handling complexity impact the bottom line. You are responsible for providing the strategic recommendations necessary to optimize these drivers and improve overall business efficiency.
• Use analytics to identify trends, predict capacity needs, and recommend process improvements that balance cost efficiency with a best-in-class member experience.

Cross-Functional Partnership & Strategic Influence 

• Own and prioritize the operational backlog for your product. You decide which internal tool enhancements or features will move the needle the most for the business.
• Build deep trust with Business Unit leaders, EPD, Marketing, and Risk partners. Speak with authority on trade-offs, timelines, and the operational feasibility of the Member roadmap.
• Contribute to quarterly and annual plans by forecasting how business growth and product roadmaps will impact operational complexity and capacity requirements in the long term.

People Leadership and Development

• Lead a team of individual contributors with deep product level expertise
• Mentor and grow internal talent to be strong strategy partners
• Create a collaborative and positive high-performing team environment

What you’ll need:

• 5+ years of Financial Services experience
• 3+ years of people management experience
• Journey mindset, not just tasks/processes
• Strong analytical skills
• Communication/influence skills w/ executive presence
• Ability to influence and drive cross-functional initiatives and bring alignment to initiatives that may not have a clearly defined scope
• A clear communicator with excellent verbal and written communication skills
• Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively
• Inquisitive nature, attention to detail, diligence and a good attitude
• Methodical, self-starter, hands-on
• Strong analytical and organizational skills

Role Overview

We are looking for a Senior Product Manager to own and evolve key capabilities within the Deposits domain of our Core Banking platform.

This role is a senior individual contributor position responsible for shaping product direction, translating business and customer needs into scalable platform capabilities, and delivering measurable outcomes in partnership with engineering.

You will work closely with an Engineering Manager (EM) in a dual-track agile model, owning the what and why of the product while collaborating on how and when execution happens.

Product Scope & Impact (IC4)

• Owns one or more end-to-end product areas within the Deposits domain (e.g., account lifecycle, balances, interest, postings, statements, configuration, internal ledger integrations, transactions).
• Drives multi-quarter product initiatives and roadmap outcomes for their domain.
• Iterates on existing features and identifies new capabilities or product suites that improve customer experience, operational efficiency, or platform scalability.
• Creates clarity from ambiguity by defining problem statements, success metrics, and prioritization frameworks.
• Aligns deposit domain initiatives with adjacent domains and broader Core Banking and Banking Software strategy.

Key Responsibilities

Product Strategy & Discovery

• Define and own the product strategy and roadmap for assigned deposit capabilities.
• Translate business, regulatory, and customer needs into clear product outcomes and initiatives.
• Make informed trade-offs between speed, quality, scalability, and regulatory requirements.

Delivery & Execution

• Own and maintain a prioritized product backlog with clear epics, user stories, and acceptance criteria.
• Partner with the Engineering Manager on sprint planning, sequencing, and release planning.
• Participate actively in Scrum ceremonies and day-to-day team execution.

Stakeholder & Customer Collaboration

• Act as the primary product interface for business, operations, compliance, risk, and technology stakeholders.
• Ensure deposit products meet functional, regulatory, and operational requirements without unnecessary complexity.
• Communicate product direction clearly and persuasively to diverse audiences.

Technical & Platform Awareness

• Apply strong understanding of core banking concepts and architectures (e.g., accounts, postings, interest calculation, batch vs. real-time processing).
• Drive product decisions that support scalable, resilient, and maintainable platform design.
• Collaborate with engineering and architecture on build vs. buy vs. deprecate decisions.

Required Experience & Qualifications

• 7–12+ years of professional experience, with 5+ years in Product Management roles for complex technology platforms.
• Mandatory experience working in:
  
  • Banks, banking technology providers, or fintech companies (B2B or B2C financial services platforms).
  • Experience in US regulated financial environments.
• Demonstrated experience delivering platform or domain-heavy products (core banking, payments, lending, ledger, financial infrastructure, or regulated platforms).
• Experience working in agile Scrum teams with close PM–Engineering Manager collaboration.
• Proven ability to manage ambiguity, define strategy, and deliver incremental value in complex environments.
• Excellent written and verbal communication skills in English.

Nice to Have

• Experience with core banking platforms (e.g., Temenos, Thought Machine, Mambu, Finxact, FIServe, FIS, JackHenry or similar).
• Experience with APIs, microservices architectures, or cloud-native platforms.

Spanish language proficiency

The role

The Relationship Manager is a part of the Commercial Operations  - Cash Management Implementation & Client Servicing team and is the direct contact for white glove support and servicing of commercial clients for their cash management and funds transfer services. This role partners with clients to understand their financial, operational, and treasury needs while delivering tailored banking and payment solutions. The Relationship manager will perform annual reviews of client relationships and recommend additional products and services to support the growing banking needs of clients.  The RM  ensures a high-quality client experience, and coordinates across internal teams—including Operations, Payments, Risk, and Product—to deliver seamless onboarding, execution, and ongoing servicing.

By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.

What you’ll do:

• Primary and centralized white glove servicing for existing commercial clients on all cash management and account-related matters
• Coordinate and manage resolution of service requests, issues, and inquiries by partnering with all internal teams
• Provide ongoing support for cash management products including ACH, wires, online banking, and APIs
• Proactively monitor client service needs and ensure timely follow-up, communication, and issue resolution
• Guide clients through product enhancements, service modifications, and system updates
• Facilitate onboarding of additional services, managing documentation, setup coordination, and client training
• Maintain detailed records of client interactions, service changes, and support cases in CRM systems 

The hours of the position will be 8:00am – 5:00pm, Monday through Friday.  These hours may change as volumes increase to meet daily deadlines. 

What you’ll need:

• Bachelor's  Degree in Business Administration preferred
• Minimum of 5+ years of relevant relationship management experience
• Deep understanding of banking and electronic payments.
• Strong written and communication skills
• Strong relationship management and client servicing skills 
• Strong organizational and problem solving skills. 

* National Apartment Association's Top Employer of 2023 - 2024 - 2025 *

The Olympus Property Difference

Compassion plays a part in everything we do, in every interaction, at every level. Kind acts for our residents. Respect for our employees. Courtesy for our partners.

We pride ourselves on being #OlympusProud, and to us, culture is everything. Each of our team members contributes to continued success and is dedicated to ensuring we surpass every expectation so that we can commit to providing opportunities for growth, rewards, and recognition.

The Assistant Manager is instrumental in supporting residents and managing business operations, maintaining accurate financial records, and fostering a collaborative and supportive work environment.

With an entrepreneurial and goal-oriented mindset, you're a systematic thinker passionate about noticing the small details. You are comfortable in an office environment with first-hand conversations at a moment's notice. You are also ready and willing to assist your Leasing team with showing apartments, providing resident service support, and participating in resident retention efforts and community events.

Your Purpose & General Responsibilities:

• Embody the Olympus Property Core Values:
  • Customer Care 
  • Teamwork
  • Trust
  • Family
  • Fun

• Maintaining the office and resident files with integrity in a confidential and secure manner
• Safeguarding and assuring all monies received on the property are properly deposited and entered into an operations system timely
• Promptly attending to resident comments and/or complaints
• Taking on leasing responsibilities including leasing apartments when needed
• Inspecting makes ready apartments prior to move in
• Requiring that all team members be friendly, open and available to the residents and co-workers while discouraging non-fraternization
• Filling in for the Business Manager (Property Manager) during times of absence and as-needed
• Managing and monitoring all rental collection. These include but are not limited to the following:
  • Collect rent in a timely basis and deposit all receipts prior to bank close each day
  • Assessing moves out condition of apartments and have a final account statement sent with the final disposition
  • Immediately informing and referring any liability claims, legal complaints or other violations to the Property Manager, Regional Manager, and corporate office
  • Keeping current on the businesses and retail nearby, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income of the property.

Essential Needs for Mirador and Stovall:

• Available Full-time, Monday – Friday from 9 AM – 6 PM (hours may vary slightly)
• Flexibility for after-hours resident events and/or the first weekend of each month
• Onsite experience at an apartment community as an Assistant Manager or a cross trained Leasing Consultant
• RealPage/Knock/Onesite Software experience strongly preferred

Benefits & Perks:

• Medical, Dental, & Vision Coverage
• Educational Assistance & Tuition Reimbursement*
• Pet Insurance
• 401(k) with Employer Matching*
• Short-term & Long-term Disability
• Critical Illness & Accidental Injury Coverage
• Life & AD&D Insurance
• Paid-Time Off Program
• Apartment Rental Allowance
• Sabbatical
• Career Pathing
• Team Building & Annual Events
• Opportunities for Growth
• Fun “Culture Days”!

What’s AWESOME about Olympus?

Well - ask our employees! Based on our employees' welcome feedback, we continue to create and see a trustworthy, family-oriented, fun environment unfold in our communities nationwide. Over the years, Olympus has cultivated an employee culture that promotes collaboration where ideas are openly shared and employees are happy to be engaged. We are proud to demonstrate that our onsite teams, our home-office teams, and our owner-operators are all ONE big team!

Initial pay range (based on location, experience, etc.): $25/per hour 

Each eligible team member receives incentives of Monthly Renewal & Quarterly Bonuses!

Olympus Property is an equal opportunity employer. 

INDFL

Summary: Join our team as an IT Security Manager, where you will develop and manage security across multiple IT functional areas, such as data, systems, network, and Web operations. In this role, you will assist in creating and implementing security policies and procedures, prepare status reports, and respond to security breaches. Your expertise will help enhance our enterprise's security through education, consultation, and direct support.

Responsibilities:

• Develop and manage security for various IT functional areas across the enterprise.
• Assist in creating and implementing security policies and procedures.
• Prepare status reports on security matters and develop risk analysis scenarios.
• Track and monitor software viruses and enforce security policies.
• Administer and monitor security profiles and review violation reports.
• Evaluate products and procedures to enhance productivity and effectiveness.
• Provide direct support and consultation to IT staff and business on security-related issues.
• Represent organizational security needs by providing expertise in IT projects.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• A minimum of 4 years of combined IT and security work experience with broad exposure to systems analysis, applications development, and database design and administration.
• At least 1-2 years of experience in information security.
• Extensive knowledge of networking, databases, systems, and Web operations.
• Proficiency in security issues, techniques, and implications across various computer platforms.
• Ability to work independently or as part of a project team on complex security issues.
• Strong problem-solving skills and the ability to coach junior staff.

#Ll-Onsite

Summary: The IT Security Manager is responsible for developing and implementing IT security standards, best practices, and systems to ensure the security of information systems across the enterprise. This role involves auditing, addressing non-compliance, and facilitating the migration of environments to meet security standards. The manager also evaluates security applications, participates in IT project planning, and recommends improvements to strengthen security measures.

Responsibilities:

• Manage the development and delivery of IT security standards and best practices.
• Implement processes and methods for auditing and ensuring compliance with information security standards.
• Facilitate the migration of non-compliant environments to compliant environments.
• Conduct studies within and outside the organization to ensure compliance with industry security norms.
• Manage and participate in security administration planning and implementation for all IT projects.
• Evaluate and select security applications and systems.
• Recommend and assist in implementing changes to work methods and procedures to enhance security measures.
• Ensure the protection of corporate intellectual capital, especially where databases/applications are accessed by customers or vendors.

Required Skills:

• Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 7 years of IT work experience with exposure to business planning, systems analysis, and applications development.
• Experience in managing teams and projects for information security management.
• Middle-level management experience, working under the general direction of senior management.
• Experience managing and mentoring supervisors, project leads, and technical staff.
• Proven ability to lead multiple complex projects as a project leader and subject matter expert.
• Frequently reports to senior positions such as Corporate Security Officer, Chief Information Security Officer, Chief Technology Officer, or IT Chief Operating Officer.

#Ll:Onsite

We are seeking a Civil Engineer EIT to join our growing team 

You will play a key role in supporting project teams by leading design aspects and addressing engineering issues across various projects. You will have the opportunity to develop and showcase your proficiency in civil engineering principles while collaborating closely with project managers, team members, and clients.

Responsibilities:

• Partner with project teams and clients to prepare project documents and proposals.
• Draft, review, and finalize project deliverables including:
  • Site plans
  • Engineering reports
  • Cost estimates
  • Project schedules
  • Permit applications
  • Due diligence reports
• Make edits and modifications to plans based on client and agency feedback.
• Research local/state zoning requirements for properties and projects.
• Conduct site visits and field assignments.
• Analyze site survey data and consider development factors.
• Utilize AutoCAD Civil 3D and related software to complete assignments efficiently and according to quality standards.
• Communicate effectively with clients, municipalities, and agencies under the direction of the Project Manager.
• Update Project Manager and Team Leader on workload status.
• Apply fundamental engineering concepts to practical situations.

Qualifications:

• Bachelor's degree in Civil Engineering.
• Two to four (2-4) years of experience in civil engineering, with experience leading design aspects of development projects preferred.
• Proficiency in AutoCAD Civil 3D, Grading Design, Technical Writing, 3-D Modeling, MS Office, and Plan Interpretation.
• Strong written and verbal communication skills.
• Excellent workload management skills.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-EB1

GENERAL MANAGER

Do you have experience managing express car washes? Can you drive sales and provide exemplary customer service? Sud Stop Car Wash is looking to hire a General Manager to join our team in Jacksonville, FL and it could be you!

The annual salary for this position is between $65,000 - $75,000 based on experience plus bonus eligibility! We offer competitive medical, dental, vision, and life insurance benefits. We also offer 401(k) with company match and PTO.

The ideal applicant is a hands-on operator who loves leading people, takes ownership of results, and thrives in a fast-paced, customer-focused environment. You see every vehicle and every guest as an opportunity to grow your team, your business, and your career.

ABOUT SUD STOP CAR WASH

Sud Stop Car Wash is one of the fastest-growing express car-wash brands in the Southeast, built on integrity, operational excellence, and a customer-first mindset. We don’t just wash cars — we build careers and communities. Our leaders act like owners, drive results, and create environments where great people can thrive.

At Sud Stop Car Wash, the relationship with our customers and our service is the cornerstone of our success. At Sud Stop, we believe that every car deserves to shine. With a passion for cleanliness and a commitment to exceptional service, we strive to exceed our customers' expectations with every wash.

As we continue to grow, we seek to hire dedicated team members to help us grow and drive results that outperform our peers.

A DAY IN THE LIFE

We’re looking for an experienced, entrepreneurial General Manager. This role is the on-site CEO — accountable for people, performance, and profitability. You’ll build a high-energy team, deliver an outstanding guest experience, and operate the wash like it’s your own business.

As a General Manager, you will be responsible for the day-to-day operations of our car wash facility, ensuring smooth workflow, exceptional service delivery, and profitability. 

Leading by example and demonstrating our CORE values, you'll directly impact our company's growth and success. You'll have high expectations for yourself, sharpen your skills, build relationships, and impeccable industry-specific acumen; plus, you'll love working with your team daily. If this is the right opportunity for you, apply today!

QUALIFICATIONS FOR A GENERAL MANAGER

• Bachelor's Degree Required - Business Administration Degree preferred. Associate’s Degree or equivalent hands-on management experience accepted.
• 3+ years of multi-unit or high-volume management (QSR, retail, automotive, car wash, or similar).
• Demonstrated P&L ownership and data-driven decision making.
• 2+ years of management experience (i.e., car wash, retail sales, restaurant, front desk, site management)
• Strong leadership presence and the ability to motivate hourly teams.
• Mechanically inclined and comfortable learning tunnel equipment.
• Strong computer skills and the ability to learn new applications
• Valid driver's license with access to reliable transportation
• Able to walk/sit/stand for extended periods in various weather conditions outside
• Able to operate POS and other typical office machines

Experience in a leadership role at a car wash is highly preferred. We seek someone who can prioritize and multi-task independently in a fast-paced environment. You should also be an excellent communicator, organized, detail-oriented, diplomatic, and a team player.

WORK SCHEDULE

We're open 7 days a week. 7:30 AM to 7:30 PM. Weekend and holiday shifts are required.

The General Manager's work schedule will be Tuesday through Saturday.

Salaried Team Members will expect to work 50 hours per week; however, the workload may require the Team Member to work more or fewer hours per week. 

Job Location: 6525 Normandy Blvd Jacksonville, FL 32205

Job Description:

As a Project Manager for Atwell's Civil Engineering group, you'll dive into diverse projects of varying sizes and complexities. This is your chance to shape your career in a dynamic and entrepreneurial work environment.

Responsibilities:

• Project Collaboration: You'll collaborate closely with production team, assisting them in drafting, reviewing, and finalizing preliminary and final site plans and construction documents.
• Data Maestro: Dive into project survey data to analyze existing site conditions, examining legal descriptions, ALTA surveys, easement documents, and condo documents. You'll be the go-to expert for all things data-related.
• Mentorship and Guidance: Take on a leadership role by guiding and assisting junior staff. Ensure that project-based tasks are executed accurately and efficiently, nurturing the talents of the next generation.
• Technical Guru: Utilize your engineering prowess to prepare a wide range of reports, opinions, and recommendations. From hydrology/hydraulic studies to project schedules and storm sewer reports, your technical skills will shine.
• Construction Support: Provide essential construction-related services and direct junior team members. From permit applications to quantity estimates, you'll play a pivotal role in turning plans into reality.
• Engineering Software Whiz: You'll be a pro with AutoCAD Civil 3D and various engineering software packages. Your expertise will ensure that assignments are completed on time and within budget.
• Future-Ready: This role isn't just about today; it's about tomorrow. Develop your Project Manager skills through training and mentoring, with the potential to grow into a Project Manager role.

Join us at Atwell, where your career's growth potential knows no bounds.

#LI-EB1

We are seeking Oncology Account Managers to lead the launch of our first oncology product. This is a unique opportunity to be part of a pioneering team introducing a novel treatment in the oncology space.

The Oncology Account Manager will be responsible for driving awareness, adoption, and demand for Corcept’s entry into the oncology commercial market. You will build and maintain strong relationships with oncologists, key opinion leaders (KOLs), and healthcare providers while executing a strategic sales plan that aligns with corporate goals.

Responsibilities:

• Primary responsibility is to achieve sales goals and ensure high quality interactions with each customer while navigating diverse account dynamics which influence patient access
• Execute account-based plans that bring solutions to HCPs, care teams, and decision makers at cancer centers that enable productive education on the product’s clinical benefits, safety profile, and appropriate patient selection
• Collaborate with cross-functional partners, including marketing, medical affairs, and market access, while consistently applying compliant communication to optimize product positioning and reimbursement strategies
• Contribute to a positive, high-performing culture through continuous self-development, a willingness to challenge the status quo, and a strong sense of accountability, integrity, and grit
• Conduct regular assessments of market dynamics, competitive landscape, and access barriers to identify opportunities and challenges
• Ensure compliance with all laws, regulations and policies that govern the conduct of all activities
• Be a valued member of the Oncology community by representing the company at national and regional oncology Congresses, and industry events
• Ensure our actions align with Corcept ethics and patient-first principles through collaboration, embracing possibilities, following the data, and leading by doing

Preferred Skills, Qualifications and Technical Proficiencies:

• Proven track record of successful product launches and driving sales growth in a competitive oncology market
• Established relationships with medical oncologists, gynecologic oncologists, and cancer centers within the assigned region
• Possess deep knowledge of geography-specific drivers, including oncology treatment pathways, local market dynamics, and the reimbursement landscape
• Strong business acumen with the ability to analyze data and develop strategic action plans
• Ability to work independently and cross-functionally in a fast-paced, entrepreneurial launch environment
• Willingness to travel 50-75% within the territory

Preferred Education and Experience:

• Bachelor’s degree in a relevant field (Life Sciences, Business, or related discipline)
• 10 years’ industry sales experience with a minimum of 5+ years focused on oncology sales with a strong preference for experience in gynecologic oncology and/or ovarian cancer, or related oncology subspecialties
• Experience launching a new oncology product in a start-up or growth-stage pharmaceutical company

The pay range that the Company reasonably expects to pay for this position is $184,000 - $215,000; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.

 Applicants must be currently authorized to work in the United States on a full-time basis.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. As a District Manager, you are pivotal to the growth of the Toast brand in your district. You will report into a Director of Retail Sales and will hire, build, and coach a team of Retail Territory Account Executives who are working everyday to transform the way grocery stores, bottle shops, and convenience stores operate. You’ll work closely with your sales team to understand the Retail operators’ unique needs, and you’ll work closely with the product team to build solutions that help Retailers thrive.

This is a remote opportunity based out of Jacksonville, FL with travel expectations up to 35 percent of the time.

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Foundation Risk Partners of FL team.

Job Summary:

The Commercial Lines Account Manager works in conjunction with the Producer and Marketing in analyzing risk exposure and providing insurance solutions to meet our client’s needs. This position regularly exercises discretion and independent judgment on accounts including but not limited to evaluating and negotiating coverage and pricing, and interpreting, and implementing company policies and procedures. The Account Manager is a subject matter expert in their field and provides a consultative, strategic approach to the execution of day-to-day customer service activities for assigned accounts and can resolve complex customer service problems. The Account Manager initiates the renewal process including preparing submission to proposing and binding coverages as need. This position also performs all other duties required to establish, service, and maintain accounts.

Essential Functions:

• Assist in developing retention strategy with Producer and Marketing
• Prepare and deliver complete and accurate submissions including Acord Applications, supplemental applications, and additional underwriting information as needed
• Prepare and present coverage recommendations to client
• Bind coverage in compliance with subjectivities as required by the carrier, state statute and/or Surplus Lines Association.
• Review policy documents ensuring coverage is as requested and submit all necessary changes to the carrier
• Manage day-to-day client requests including but not limited to policy administration and insurance placement; billing activity; claims administration; coverage/loss analysis; audit review; certificates of insurance; evidence of property; and cancellation/reinstatements.
• Review client contracts and recommend risk solutions and coverage placements
• Identify potential exposures and develop cross sell opportunities
• Maintain agency management system ensuring all data is accurate, complete, well documented and up to date in accordance with company policy.
• Perform other duties as requested or required.

Competencies & Qualifications: 

• Maintain a high degree of technical competence and industry expertise
• Capable and willing to make sound decisions in unusual circumstances
• Ability to handle stress of short time constraints and manage change
• Ability to exercise independent judgment to conceptualize solutions for client needs
• Build strong working relationships with internal team, clients and carrier partners
• Exceptional multi-tasking, organizational, time management, and prioritization skills
• Strong analytical, problem solving and decision-making skills
• Must be a self-starter, imaginative and creative with exceptional communication skills, both verbal and written.
• Exercise high level of confidentiality

Education & Experience:

• 2-20 Property & Casualty License required
• 5+ years' experience working for a retail brokerage
• College degree or equivalent work experience
• ARM, AAI, CPCU or CIC Designation or ability to obtain

At WTLV WJXX-TV, a TEGNA-owned ABC/NBC affiliate in Jacksonville, we are looking for our next Account Executive. As an Account Executive, you are responsible for achieving or exceeding the individual sales goals across all TEGNA marketing solutions from linear TV to digital, including OTT with PREMION. You will act as a lead generator by identifying and reaching clients in the Jacksonville market that will best take advantage of our solutions. You then become a marketing consultant to the clients helping them define and achieve their business objectives.

Current driver's license is required.

What We Offer:

• Winning, inclusive, collaborative, supportive, and fun culture
• Base Salary + Uncapped Commissions
• Leading media products
• Training resources
• Generous benefit
• Career growth opportunities at one of our 64 ABC, NBC, CBS, or FOX stations.

What You Will Do:

• Consistently prospect for new revenue opportunities using client and category insights. 
• Upsell current clients by engaging them in the full product line of WTLV WJXX-TV offerings. 
• Create custom solutions-driven campaigns that meet client needs across multiple media platforms including broadcast, digital, and Streaming (OTT). 
• Seek opportunities to expand relationships with key clients by taking an active role in understanding their business needs and competitive landscape. 
• Establish strong relationships with internal team members by providing the Account Management team with clear and concise direction for the successful execution of campaigns. 
• Partner with your Account Manager to provide exceptional customer service and contract fulfillment. 
• Strategically utilize Matrix and station CRM to manage day-to-day activity, pipeline, and forecasts.
• Positively and professionally represent the media group to the community at events and surrounding businesses.

What You Need:

• 1-3 years of account engagement in a professional, fast-paced media sales environment. 
• Proven track record of successfully achieving or exceeding sales goals and developing new business opportunities as a seller.
• Established knowledge of marketing solutions including broadcasting and digital advertising including audio and interactive, and be a perpetual learner, eager to continuously expand your knowledge.
• Prior working experience using Microsoft Office Suite and CRM (Client Relationship Management) systems, and ability to leverage technology to project manage workload and achieve goals.
• Excellent written and verbal communication abilities to proactively communicate with clients, co-workers, and vendors, and to write/edit compelling proposals.
• Possess a creative mind to put together unique campaigns focused on solving client needs with ability to work effectively as part of a team.
• Proven effective problem solver with ability to quickly adapt to changing and competing priorities while meeting deadlines.
• Strong business acumen with attention to detail and accuracy, as well as strong organization and time management skills.
• Self-motivation and a strong work ethic are essential attributes to be successful.

The Account Manager supports Account Executives’ sales efforts by taking ownership of fulfillment in such a way that the AE can play their role of being client-facing, creating opportunities and closing revenue. The AM manages the day-to-day responsibilities of accounts to ensure proper implementation of their solutions. The Account Manager influences and drives sales by providing superior customer service and support across Broadcast Television and Digital campaigns, aiming at retaining clients and growing business.

Responsibilities:

• Provide support to assigned Account Executives and advertiser list for post-sale activity including campaign implementation, maintenance, and review.
• TV Duties include but not limited to: Order retrieval from AE, Order confirmation w/client, WOT Order Entry, Pre-Empts/Make Goods, WOT Booking/Credits or Adjustments, Assist with Traffic Instruction submission, Assist with Production Requests, WOMS Post Delivery Reporting.
• Digital Duties include but not limited to: Order retrieval from AE, Order confirmation w/client, Materials collection from client, WOT Booking/Credits or Adjustments, Order Entry to Fulfillment Team for campaign implementation, Digital Creative Production submission, Avail Requests for Premion and AMP, Google Analytics and Attribution Reporting, recap requests and customization as needed
• Daily interaction with existing advertising agencies and direct clients; this responsibility includes maintenance of client schedules on television and digital in addition to implementation of special projects and promotions.
• Works in tandem with Account Executives, Marketing Director, Research Director, and Creative Services to support client needs.
• Attend sales meetings and sales trainings to gain sales, product and process information and keep abreast of company products and services to articulate to client, when appropriate.
• Partner with designated Account Executives in identifying new/incremental revenue based on campaign results.
• Assist designated Account Executives with maintenance of contracts, generating avails, traffic, make-goods, collection and overall customer service.
• Regular tracking of client audience delivery using Comscore ratings, impressions, and campaign fulfillment.
• Communicate campaign delivery to clients.
• Coordinate with team to set up new customer accounts, contracts, order entry and revisions.

Requirements:

• 1 to 3 years of account management in a professional, fast-paced media sales environment.
• Track record of successfully retaining and growing clients.
• Knowledge of marketing solutions including broadcasting and digital advertising is preferred.
• Knowledge of media ecosystem, broadcast, and digital advertising solutions.
• Prior experience using CRM systems and MS Office suite.
• Ability to make decisions and solve problems independently to support customer needs.
• Self-motivation and willingness to work as a team player are essential attributes. Demonstrate ability to be creative, flexible, and able to adapt to change with evolving priorities.
• Creative with ability to work effectively as part of a team and independently.
• Ability to handle and prioritize multiple tasks to meet deadlines.
• The position requires strong written and verbal communication skills, as well as strong organization and time management skills.

Supervision/Contacts:

• Reports to: Sales Operations Manager

The Account Manager supports Account Executives’ sales efforts by taking ownership of fulfillment in such a way that the AE can play their role of being client-facing, creating opportunities and closing revenue. The AM manages the day-to-day responsibilities of accounts to ensure proper implementation of their solutions. The Account Manager influences and drives sales by providing superior customer service and support across Broadcast Television and Digital campaigns, aiming at retaining clients and growing business.

Responsibilities:

• Provide support to assigned Account Executives and advertiser list for post-sale activity including campaign implementation, maintenance, and review.
• TV Duties include but not limited to: Order retrieval from AE, Order confirmation w/client, WOT Order Entry, Pre-Empts/Make Goods, WOT Booking/Credits or Adjustments, Assist with Traffic Instruction submission, Assist with Production Requests, WOMS Post Delivery Reporting.
• Digital Duties include but not limited to: Order retrieval from AE, Order confirmation w/client, Materials collection from client, WOT Booking/Credits or Adjustments, Order Entry to Fulfillment Team for campaign implementation, Digital Creative Production submission, Avail Requests for Premion and AMP, Google Analytics and Attribution Reporting, recap requests and customization as needed
• Daily interaction with existing advertising agencies and direct clients; this responsibility includes maintenance of client schedules on television and digital in addition to implementation of special projects and promotions.
• Works in tandem with Account Executives, Marketing Director, Research Director, and Creative Services to support client needs.
• Attend sales meetings and sales trainings to gain sales, product and process information and keep abreast of company products and services to articulate to client, when appropriate.
• Partner with designated Account Executives in identifying new/incremental revenue based on campaign results.
• Assist designated Account Executives with maintenance of contracts, generating avails, traffic, make-goods, collection and overall customer service.
• Regular tracking of client audience delivery using Comscore ratings, impressions, and campaign fulfillment.
• Communicate campaign delivery to clients.
• Coordinate with team to set up new customer accounts, contracts, order entry and revisions.

Requirements:

• 1 to 3 years of account management in a professional, fast-paced media sales environment.
• Track record of successfully retaining and growing clients.
• Knowledge of marketing solutions including broadcasting and digital advertising is preferred.
• Knowledge of media ecosystem, broadcast, and digital advertising solutions.
• Prior experience using CRM systems and MS Office suite.
• Ability to make decisions and solve problems independently to support customer needs.
• Self-motivation and willingness to work as a team player are essential attributes. Demonstrate ability to be creative, flexible, and able to adapt to change with evolving priorities.
• Creative with ability to work effectively as part of a team and independently.
• Ability to handle and prioritize multiple tasks to meet deadlines.
• The position requires strong written and verbal communication skills, as well as strong organization and time management skills.

Supervision/Contacts:

• Reports to: Sales Operations Manager

Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you.

Responsibilities:

Customer Integration:

• Become a trusted advisor and technical expert for assigned enterprise accounts
• Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
• Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
• Proactively identify and address potential manufacturing challenges
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities

Order Fulfillment and Quality:

• As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
• Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
• Manage projects to successful completion, overseeing production, and ensuring on-time delivery
• Handle critical communications, order changes, and escalations related to customer orders
• Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance

Sales and Account Growth:

• Partner with Enterprise Sales Executives to drive account growth and retention
• Identify opportunities for expanding Xometry's services within existing accounts
• Provide technical expertise and support during the sales process
• Gather customer insights and feedback to inform sales strategies

Qualifications:

• Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is highly preferred
• Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in modelling and drafting software such as Solidworks
• Excellent communication, interpersonal, and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day trips

#LI-Remote