At Clover Health, we are reinventing health insurance by combining the power of data with human empathy. We provide high-quality, affordable Medicare Advantage plans for America's seniors — prioritizing preventive care and leveraging technology to help physicians make more informed decisions. We always put our members first, and our success is measured by the quality of life of the people we serve.

We are building an Experience Center — not a call center. This is a meaningful distinction. We believe that if we create the most loyal members in Medicare Advantage, the financial outcomes will follow. The Director of Customer Experience will be the architect of that loyalty. This is a greenfield build with full operational ownership: standing up Clover's internal Experience Center in Houston, retiring existing outsourced relationships, and delivering a gold-standard Medicare Advantage member experience that scales. The role is fully onsite in North/NW Houston.

Our North Star: create members so delighted with Clover that they become our best marketers, reducing acquisition costs and driving retention through the quality of the experience alone.

Who We're Looking For:

We are deliberately casting a wider net than a traditional call center search. The right candidate may come from retail, hospitality, service operations, or healthcare — but what unites all strong profiles is a track record of creating customer loyalty, customer delight, and customer retention at scale. Call center experience is helpful, not required.

What is required:

• A builder's instinct — you've stood up teams, systems, and cultures from scratch. You know the difference between running a machine someone else built and building the machine yourself.
• Operational depth — you own P&L, manage headcount, build SOPs, and hold people accountable to them.
• Curiosity and a bias toward innovation — you don't plug in traditional methods because that's how it's always been done. You ask why, then build something better.
• A service-first mindset, not an efficiency-first mindset — you measure success by member loyalty and experience quality, and trust that operational efficiency follows great service.
• Scrappiness and energy — you are hungry to build a brand and want Clover to be the best thing that's ever happened to a Medicare member.

As Director, Customer Experience, you will:

Build the Experience Center

• Design and stand up Clover's internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
• Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
• Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
• Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.

Deliver Member Loyalty

• Define and execute a winning CX strategy focused on Medicare Advantage members and providers.
• Stand up and manage a concierge service tier for VIP and at-risk members.
• Build a Voice of the Customer feedback loop that drives real-time action and preventive intervention across the business.
• Champion a member-first culture at Clover and across our partners.

Drive Innovation and Technology

• Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
• Leverage AI for training design, simulation-based learning, and knowledge management.
• Develop 'Next Best Action' scenarios to proactively enrich the member experience.
• Partner with IT to define a 'no wrong door,' channel-agnostic member journey.

Manage Operations and Compliance

• Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
• Partner with Clover's Compliance team to ensure regulatory compliance in all member communications, CTM response, and monthly delegatory reporting.
• Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
• Own P&L accountability for the Experience Center.

Success in this role looks like:

• Complete a compliance immersion with Clover's Compliance team covering CTM response, delegatory reporting, and CMS audit readiness.
• Complete stakeholder mapping across Clinical Operations, Provider Engagement, Enrollment, and IT.
• Present a validated Experience Center build plan — headcount, technology stack, SOP framework, and quality framework — for HM and COO review.
• Establish NPS, CSAT, FCR, and AHT baselines for existing member touchpoints.
• In your first year, you will have built a functioning Experience Center that members talk about — not because we asked them to, but because the service earned it.

This Is Not the Role For You If

We are building an Experience Center. Candidates who approach this role as a traditional call center optimization exercise will not be a fit.

• You believe call centers run a certain way because that's how call centers have always run.
• Your primary lens is efficiency metrics at the expense of experience quality.
• You lead through command and control. Clover operates collaboratively — this role requires the ability to build trust, rapport, and genuine relationships with agents, leads, and senior stakeholders.
• You cannot demonstrate direct, hands-on operational ownership. Advisory or consulting backgrounds without recent P&L accountability will not meet the bar for this role.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team! This role will be for our delivery team based in Texas.

What you’ll be responsible for in this role:  

• Lead technical pre-sales exercises with customers 
• Prepare and deliver technical presentations 
• Lead design of creative solutions from conception to delivery, shaping our clients’ thinking 
• Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals 
• Crafting well defined description of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements and any development needs 
• Working with development teams and project managers to deliver client solutions as per the agreed scope 
• Providing solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards 
• Articulating and managing technical risks 
• Supporting Episode Six’s goals and objectives such as those related to sales, productivity, profitability and industry penetration 
• Assisting in developing strategies and materials in support of the Episode Six’s overall solution architecture practice, business development and sales effort 
• Contributing to our roadmap, shaping our future solutions 
• Providing subject matter expertise to our clients and colleagues 
• Traveling as required, mostly in UK region 

What experiences and skills are necessary to be successful in this role:  

• 10 years of experience in customer-facing roles, solution architecture & technical design, and payments industry with a strong focus on card payments, including credit, debit, and prepaid products
• Hands-on experience in card processing systems and standards such as ISO 8583, and integration with card networks including Mastercard and Visa
• Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical 
• Ability to articulate ideas/solutions clearly, visually and written 
• Experience working with APIs 
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis 
• Very driven and self-motivated, able to work autonomously 
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world 
• Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region 
• Application architecture/domain expertise in Java based applications and cloud/on-premise infrastructure 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

Authorization to work in either the U.S. or Canada is a precondition of employment at E6. We unfortunately are not able to provide employment sponsorship at this time. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics.

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.

What You'll Do

As Senior Product Marketing Manager for AI Data Centers & Development, you will own how Giga tells its story to the market, across our full-stack AI data center offering, from site selection and development through deployment. You are the narrative architect for Giga's most strategic GTM motion.

This role sits at the intersection of product and go-to-market. You will work closely with a technical PM counterpart who owns the infrastructure and equipment narrative, while you focus on the broader data center development story: the sites, the campuses, the full builds. Together, you are the two-person PMM team behind Giga's go-to-markets. 

You will shape how hyperscalers, neoclouds, and AI operators understand what Giga builds, why it matters, and why no one else can do it the way we do.

Responsibilities

Core Narrative & Positioning

• Own the product narrative for Giga's AI data center and full-stack development offering, from positioning and messaging to story architecture across segments
• Develop and maintain core messaging for hyperscalers, neoclouds, and BTC/HPC operators, tailored to how each segment evaluates and selects development partners
• Partner with your technical PMM counterpart to ensure infrastructure messaging ladders up into the broader development story

Content & Storytelling

• Lead the development of case studies, solution narratives, and proof points that demonstrate Giga's full-stack delivery capability
• Build and refine core product marketing materials: one-pagers, solution briefs, sales enablement decks, and RFP-ready narratives
• Craft content that earns credibility with deeply technical buyers without losing the strategic story

Launches & Events

• Drive product launch campaigns for new site and development offerings — from internal alignment through external rollout
• Own Giga's presence at key industry events: develop showcase narratives, booth experiences, and presentation content that make Giga impossible to ignore
• Partner with demand gen and content teams to amplify launches across web, social, and outbound channels

Cross-Functional Partnership

• Work directly with business development and sales to understand how buyers think, what objections look like in the field, and where the narrative is winning or falling short
• Collaborate with product and engineering teams to stay ahead of what Giga is building and translate it into market-facing stories before the competition can catch up

Requirements

• Proven product marketing experience with a track record of building compelling product narratives from scratch 
• Elite storytelling ability: you can take a complex, multi-component offering and distill it into a clear, differentiated, and emotionally resonant story
• Demonstrated experience owning high-impact deliverables: case studies, positioning documents, launch campaigns, or event showcases
• Comfortable working closely with technical counterparts and translating what engineers and PMs build into what buyers need to hear
• Thrives in a fast-paced, high-ownership environment. 

Bonus Points

• Background in or exposure to data centers, AI infrastructure, energy infrastructure, or adjacent industries
• Experience marketing complex, multi-stakeholder infrastructure or enterprise solutions
• Prior work with hyperscaler or neocloud buyers, or experience in GTM roles targeting technical operators

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Team on-sites where all offices come in–person to collaborate

What you’ll do

As the Enterprise Sales Director, Commercial & Industrial (C&I), you will build, lead, and develop a high-performing team of Account Executives focused on Giga’s fastest-growing market: Commercial and Industrial EPCs/GCs/Owners. You will set the commercial strategy for the C&I segment, own the team’s revenue number, and serve as the senior field leader driving growth across the EPC, GC, electrical contractor, consulting engineering, and enterprise Owner landscape. This role blends team leadership, market strategy, and hands-on executive-level selling, ideal for a sales leader who thrives in a fast-moving, infrastructure-focused startup environment and wants to shape the direction of a critical business vertical.

Where you’ll work

If based outside of our Houston, Long Beach, or San Francisco hubs, this role will be based remotely from your home office. You must be willing to occasionally travel to one of our hub offices 3 days out of the month, as well as travel regularly for customer meetings, field visits, and key industry events.

Responsibilities

Team Leadership & Development

• Recruit, hire, onboard, and develop a team of Enterprise Account Executives covering the Commercial & Industrial market
• Set individual and team quotas, define territory assignments, and drive a culture of accountability and high performance
• Coach AEs on complex deal strategy, pricing discipline, pipeline management, and stakeholder navigation
• Conduct regular 1:1s, pipeline reviews, forecast calls, and team meetings to ensure execution rigor and team alignment
• Partner with People and Recruiting to build out the C&I sales team in line with growth targets
• Identify skill gaps and implement training, enablement, and development programs to continuously raise the bar

Revenue & Commercial Strategy

• Own the C&I segment revenue number, including forecasting, pipeline coverage, and attainment across the team
• Define and execute the go-to-market strategy for the Commercial and Industrial EPCs/GCs/Owners segment
• Develop playbooks, territory models, and repeatable sales motions for the AE team
• Engage directly in strategic, complex, or executive-level deals to support AEs and accelerate closure
• Maintain pricing discipline and margin oversight across the team’s portfolio of deals
• Drive upsell and cross-sell strategies to expand revenue within existing customer accounts

Market Presence & Relationships

• Serve as a senior-level executive presence with key EPCs, GCs, electrical contractors, consulting engineers, and enterprise Owners
• Represent Giga at industry conferences, customer events, and trade organizations to build brand and pipeline
• Cultivate and maintain relationships with strategic accounts and channel partners in the C&I ecosystem
• Track competitive dynamics, market trends, and customer feedback, translating insights into actionable strategy for Product and Marketing

Cross-Functional Collaboration

• Partner with Technical Sales Engineering, Product, Finance, Legal, and Technical Sales Quoting to advance complex opportunities and resolve customer challenges
• Collaborate with Marketing on demand generation, field events, and C&I-specific campaigns
• Provide structured input to leadership on market opportunities, product gaps, and competitive positioning
• Ensure CRM hygiene and accurate forecasting across the team using HubSpot

Requirements

• 7-10+ years of B2B sales experience, with at least 5 years leading enterprise sales teams in electrical infrastructure, power distribution, energy, or an adjacent capital-intensive industry
• Proven track record of building and scaling high-performing enterprise sales teams, managing complex, multi-stakeholder deals in the 7-8 figure range
• Deep expertise in the Commercial and Industrial ecosystem, including EPCs, general contractors, electrical contractors, consulting engineers, and large enterprise Owners, with a genuine understanding of how each stakeholder evaluates, specifies, and procures electrical infrastructure
• Strong grasp of how EPCs structure projects, how GCs manage subcontractor and equipment vendor relationships, and how end customers (Owners/operators) make capital equipment decisions at scale
• Technical depth in electrical infrastructure, transformers, switchgear, switchboards, power distribution equipment, sufficient to lead credible executive-level conversations with engineering and procurement stakeholders
• Understanding of Commercial and Industrial power infrastructure design, including redundancy architectures, power distribution topologies, and site-level electrical requirements
• Demonstrated ability to architect and coach complex enterprise sales motions, including navigating long sales cycles, multi-stakeholder buying committees, and large-dollar negotiations
• Proficiency with CRM tools (HubSpot, SFDC, or similar) and a strong discipline around pipeline management, forecasting accuracy, and data-driven sales leadership
• Excellent written and verbal communication skills, with executive presence and the ability to represent Giga at the C-suite and VP level with customers and partners
• Bachelor’s degree in Business, Engineering, or a related field, or equivalent practical experience
• Willingness to travel up to 40% for customer meetings, site visits, team coverage, and industry events

Bonus points

• Experience building a sales team from the ground up within a high-growth startup or manufacturing-driven organization
• Existing senior-level relationships within the Commercial and Industrial EPC/GC/Owner or related partner/consulting ecosystem
• Prior experience leading C&I or infrastructure-focused sales teams in the electrical distribution or energy space
• Familiarity with transformer, switchgear, and electrical infrastructure product lines at a technical level

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Team on-sites where all offices come in-person to collaborate

What you'll do

As Lead Architect, you'll serve as the Design and Code Authority for Giga's data center product line and deployment projects. You'll bridge the gap between our standardized manufacturing intent and the complex web of local regulatory requirements across the United States.

You'll own the architectural life safety strategy—ensuring that every facility we deploy is not only aesthetically distinct and structurally sound, but also fully compliant with IBC, NFPA 101, and local zoning ordinances. This means translating our industrial modular designs into permit-ready packages that satisfy Fire Marshals, Planning Departments, and Building Officials across diverse jurisdictions.

This role combines industrial design pragmatism with regulatory mastery. You'll design building envelopes that optimize for manufacturing efficiency while meeting high-performance thermal and waterproofing requirements. You'll create compelling architectural visualizations that help stakeholders understand our vision. And you'll be the architect who makes modular data centers permittable anywhere in America.

Where you'll work

If based outside of our Houston, Long Beach, Reno, or San Francisco hubs, this role will be based remotely from your home office. You must be willing to travel as needed to our job sites and to one of our hub offices.

Responsibilities

• Design building shells including steel structures, pre-engineered metal buildings (PEMB), and containerized integration, balancing industrial efficiency with high-performance thermal and waterproofing details
• Create site plans that optimize for logistics, security, and future expansion, determining how standard modules fit diverse geographies while managing setbacks, access roads, and utility entry points
• Maintain architectural Revit models, create custom families, manage central files, and ensure perfect coordination with Mechanical and Electrical linked models
• Execute detailed occupant load calculations and egress modeling per IBC Chapter 10 and NFPA 101, defining travel distances, exit widths, and dead-end corridors for complex industrial environments
• Specify fire-rated assemblies (walls, floors, penetrations) to ensure proper fire separation distances and compartmentation
• Guarantee full compliance with ADA and ANSI A117.1 for accessible routes and workspaces across all facilities
• Lead permit submission process
• Manage permit packages to local building departments, serving as primary point of contact for Plan
• Check comments and code interpretation resolution
• Proactively engage with Authorities Having Jurisdiction, Fire Marshals, and Planning Departments to clarify code applicability for novel modular structures
• Produce zoning analyses, site feasibility studies, and conceptual packages for planning commission reviews to support the real estate team
• Produce high-quality 3D renderings, photorealistic perspectives, and architectural walkthroughs for internal stakeholders, investors, and planning boards
• Generate complete architectural drawing sets, life safety plans, code analysis sheets, and AHJ plan check responses

Requirements 

• Registered Architect (RA) license required
• 7+ years of architectural experience with specific focus on industrial, data center, or manufacturing facilities
• Expert-level mastery of Autodesk Revit for BIM modeling and documentation
• Deep working knowledge of IBC (International Building Code), particularly Groups F-1, S-1, and B
• Strong understanding of NFPA 101 (Life Safety Code) and egress requirements
• Experience interpreting municipal zoning codes including setbacks, FAR, and height limits
• Proficiency in architectural visualization tools (Enscape, Lumion, or Twinmotion)
• Proven track record managing permit submissions and AHJ coordination
• Strong understanding of fire-rated assemblies and compartmentation strategies
• Experience with accessibility requirements under ADA and ANSI A117.1
• Ability to balance design intent with manufacturing constraints Bachelor's (B.Arch) or Master's (M.Arch) degree in Architecture
• Excellent communication skills for engaging with regulatory officials and cross-functional teams

Bonus points

• NCARB certification Experience with modular construction, prefabrication, or containerized architecture
• Background in mission-critical or data center facilities specifically
• Knowledge of pre-engineered metal building (PEMB) systems
• Experience with design-build or fast-track project delivery
• Familiarity with high-performance building envelopes and thermal optimization
• Track record creating standardized architectural solutions for rapid deployment
• Experience with industrial occupancy classifications and mixed-use interpretations
• Startup or high-growth company experience
• Portfolio demonstrating both technical rigor and visual communication excellence
• Understanding of zoning entitlement processes and planning commission engagement

Benefits

• Subsidized health, dental, and vision insurance
• Significant equity in a profitable, IPO-bound company
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• FSA/HSA options
• Commuter benefits
• Monthly team on-sites across all offices

MongoDB is looking for a transformational HR Leader who has partnered with senior leaders to drive complex, global change at scale. As the Senior Director, you will partner with the Chief Revenue Officer Leadership Team and the VP, HRBP to drive a people strategy that enables durable, profitable growth, expands our market reach, and builds a deep bench of leaders for tomorrow. The role reports to the VP, HR Business Partnering and manages a global team of two. 

At MongoDB, the HRBP team’s key focus is to be a trusted advisor to business leaders, translating business strategy into people and organizational priorities that drive performance, culture and growth. This includes shaping workforce strategy & culture, optimizing organizational design and building leadership capability. They use data and insights to influence decisions, anticipate talent needs and ensure that the business has the right structure, culture and capabilities to scale. In short, they are an extension of the business leadership team. They accomplish all of this through very close collaboration with the various other functions within the People Team - Total Rewards, Culture Talent & Development, Talent Acquisition, Regional HR, HR Operations, and People Analytics.  

Key Responsibilities

​Strategic Partnership & Business Leadership

• Serve as a trusted advisor to the CRO and global Sales leadership team, shaping people and organizational strategies that drive scalable revenue growth and global market expansion
• Leverage business acumen and data-driven insights to influence decisions on organization design, talent strategy, and leadership effectiveness
• Lead and develop a global team, fostering growth, excellence, and deep partnership capability

Talent & Performance Management

• Drive a high-performance culture through disciplined goal-setting, continuous feedback, and performance calibration across regions
• Partner with leaders to identify, develop, and retain top talent
• Use analytics and insights to diagnose trends, assess bench strength, and implement targeted development and engagement strategies that sustain performance
• Practice what you coach within your own team, providing continuous feedback, coaching and guidance to your team of BPs

Leadership Development & Succession Planning

• Lead succession planning for critical roles, ensuring depth and readiness across the global Sales organization
• Provide executive coaching and counsel to senior leaders to elevate influence, decision-making, and people leadership capability

Organizational Planning, Design & Change Leadership

• Lead global transformation and organizational design initiatives to ensure that the organizational structure enables accountability, scalability and performance
• Architect organizational change, ensuring transformations are executed thoughtfully and sustainably with clear communication and employee engagement

Culture & Employee Experience

• Act as a culture carrier and change agent, embedding company values and leadership principles into daily decisions, programs & behaviors
• Foster a culture of retention where teams feel empowered and aligned to outcomes

Profile & Experience

• 12+ years of HR experience, including 8+ years in senior HRBP roles and at least 4+ years leading a team of HRBPs
• Proven success leading people strategy and organizational transformation in a high-growth, high-performance technology company
• Strong business acumen and deep understanding of Go-To-Market operations and strategies
• Demonstrated ability to influence, build trust, and drive change across complex global organizations with very senior leaders
• Track record of leading through ambiguity and scaling organizations
• Analytical and insight-driven; uses data to guide decisions and measure impact
• Exceptional communication, judgment, and credibility at the most senior levels
• Consumption experience is a plus

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273422877

We’re seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite’s Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you’ll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine.

The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite’s go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite’s overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability.

WHAT YOU’LL DO:

• Define the multi-year services portfolio strategy: modernize  existing offerings, identify whitespace, and build new service lines that expand Hootsuite’s commercial footprint and deepen customer reliance on the Hootsuite platform.
• Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement.
• Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience.
• Drive a metrics-first operating culture: define leading indicators of delivery success and customer health, build dashboards that create real-time visibility, and hold the organization accountable to outcomes.
• Partner with RevOps and Finance to build robust, reliable PS forecasting models and ensure PS performance metrics are aligned with company-level revenue targets, investor reporting, and board narratives.
• As the executive leader accountable for Professional Services strategy, drive the first-year retention, designing services engagement models that accelerate time-to-value while structurally eliminating early churn risk.
• Build predictive churn models and retention frameworks informed by implementation health, adoption signals, and services consumption analytics - and leverage these insights to proactively influence the company-wide retention strategy.
• Establish services attach benchmarks, consumption thresholds, and outcome-based delivery standards that create replicable retention outcomes across segments and geographies.
• Translate services performance data into actionable insights for the ELT, influencing product roadmap decisions, CS motion design, and growth strategy.
• Serve as a strategic partner and peer to Sales, Customer Success, Support, and Product leaders - not merely a cross-functional collaborator, but a co-owner of the post-sale revenue motion.
• Drive services-to-sales alignment by designing pre-sales PS engagement models, enhancing solution design capabilities, and developing commercial packaging that accelerates deal velocity and improves deal quality.
• Champion services innovation, including partner-led models, standardized  service offerings, and AI-enabled execution - to scale PS capacity without proportional headcount growth.
• Represent Hootsuite externally as a professional services thought leader; at industry events, with strategic customers, and with analyst and investor audiences,  elevating Hootsuite’s brand in the services market.
• Define the long term Professional Services talent model, including the skills, structure, and leadership capabilities required to deliver at scale across global markets and customer segments.
• Hire, develop, and retain exceptional PS leaders, cultivating a culture of customer obsession, commercial accountability, continuous learning, and inclusive excellence.
• Drive organizational design decisions that optimize for delivery quality, margin, and scalability, including span of control, specialization models, and geo-based resource allocation.

WHAT YOU’LL NEED:

• 15+ years of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy.
• Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services design and execution.
• Proven experience leading a services organization, with accountability for revenue, margin, utilization, and investment decisions.
• Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation.
• Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy.
• Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. Ability to translate operational data into strategic narrative - for internal ELT audiences, board presentations, and external customer and partner stakeholders.
• Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning.
• High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams.
• Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid

Job Title: Software Architect
Locations: Houston OR Boston (Hybrid)
Reports to: Senior Director, Product Development

 A quick snapshot…

The Software Architect role is a key technical leadership position within Conga B2B Platform Engineering. This role is designed for experienced Conga engineers and technical leaders who want to expand their architectural influence, deepen platform-level impact, and help shape the future of Conga’s Revenue Lifecycle Management (RLM) products.
As a Software Architect, you will work across product and platform teams to guide application architecture, ensure alignment with Conga’s technical standards, and mentor senior engineers and tech leads. You will partner closely with Product Management, Engineering Management, and Architecture peers to deliver scalable, secure, and resilient SaaS solutions. This role offers increased scope, strategic ownership, and visibility across Conga’s engineering organization.

Why it’s a big deal….

• Provide architectural direction and technical leadership to product engineering teams.
• Review and guide designs for major enhancements, refactoring initiatives, and new capabilities.
• Ensure engineering teams follow Conga’s SDLC, architectural standards, and DevOps best practices.
• Balance business requirements with non-functional requirements including security, performance, scalability, reliability, availability, and operability.
• Mentor and coach engineering teams, helping raise the technical bar across teams.
• Partner with Product Managers and Engineering Managers to influence roadmap planning and backlog prioritization from a technical perspective.
• Collaborate with Principal and Senior Architects to align application architecture with Conga’s shared platform and long-term technology strategy.
• Promote consistent architectural patterns (API-first, cloud-native, microservices where appropriate) across the product ecosystem.

Here’s what we’re Looking For…

• Strong understanding of Conga’s B2B products, platform architecture, and customer use cases (or demonstrated ability to quickly ramp).
• Proven experience leading technical design discussions and driving architectural decisions within a product team.
• Deep experience delivering enterprise Java based SaaS solutions using Agile methodologies and CI/CD pipelines.
• Solid background designing and building backend services, including REST APIs and data-intensive systems.
• Hands-on experience with relational and/or NoSQL databases.
• Experience working with containerized environments (Docker, Kubernetes).
• Comfortable operating across teams and influencing without direct authority.
• Clear, pragmatic communicator who can translate complex technical concepts for diverse audiences.
• Previous experience contributing to shared platforms or foundational services at Conga.

Why This Role Matters at Conga

• Direct impact on architectural quality, scalability, and long-term sustainability of Conga’s products.
• Increased scope beyond a single team, with visibility across multiple product areas.
• Opportunity to grow towards broader technical leadership paths.
• Influence engineering standards, patterns, and best practices used company-wide.
• Work closely with senior technology leadership shaping Conga’s future platform.

Position Overview

Woolpert is seeking a Program Director to lead business development and growth initiatives within the Industrial/Advanced Manufacturing practice. This role requires a licensed Architect or Engineer and is primarily responsible for driving sales and expanding market presence through the development, cultivation, and strengthening of client relationships. Remote work options available for the right individual. 

The Program Director will collaborate across multiple practice areas and service lines to identify and develop new business opportunities, ensuring that services are delivered in alignment with Woolpert’s commitment to excellence and its position as an industry leader. This role plays a critical part in shaping strategic growth initiatives while maintaining a high standard of client satisfaction and technical performance. The Program Director reports to the Private/Public Market Director.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.    #LI-SN1

Business Development

• Strengthen and expand existing client relationships to identify and pursue additional project opportunities aligned with the service line, practice area, and firm-wide strategy.
• Develop new client relationships that align with targeted client profiles, project types, and overall business objectives.
• Position and promote Woolpert as an industry leader within assigned markets, practices, and services to both new and existing clients.
• Provide early-stage project feasibility assessments and contribute strategic input to project design and planning.

Collaboration and Client Support

• Mentor and support Project Managers in negotiating project scope, schedules, fees, and contract terms.
• Partner with Project Managers to proactively identify, address, and resolve project issues that may impact client objectives or satisfaction.
• Clearly define, communicate, and manage client needs and expectations throughout the project lifecycle.
• Maintain continuous and proactive communication with stakeholders (clients, client leadership, and internal teams) to anticipate, address, and resolve project-related challenges.

What You Will Bring:

•  Bachelor’s or Master’s degree in architecture, Mechanical Engineering, Civil Engineering, Electrical Engineering, or a related discipline required.
• 15+ years of relevant professional experience within the Industrial/Advanced Manufacturing sector.
• Current professional licensure/registration in the applicable discipline.
• Proficiency in Microsoft Office 365 applications, including Word, Excel, Teams, SharePoint, Outlook, and PowerPoint; working knowledge of AutoCAD and Bluebeam required.
• Ability and willingness to travel as needed to support the objectives and demands of the practice area.

General Aptitude

• Demonstrated ability to make sound, data-driven decisions and recommendations through the effective evaluation and synthesis of information.
• Exhibits an enterprising, innovative, and proactive leadership and management approach.
• Proven leadership capabilities with the ability to influence, guide, and inspire teams and stakeholders.
• Ability to research, define, and manage multiple project scopes, schedules, and budgets concurrently.
• Skilled in establishing and maintaining strong working relationships with clients, vendors, leadership, and internal teams.
• Strong negotiation, conflict resolution, and problem-solving abilities.
• Excellent facilitation and meeting leadership skills, with the ability to drive productive outcomes.
• Exceptional verbal and written communication skills, including the ability to deliver clear, compelling presentations.
• Solid understanding of project management principles, with the ability to facilitate technical discussions as needed.
• Highly organized, with the ability to manage multiple, competing priorities in a dynamic environment.
• Engaging professional demeanor supported by strong interpersonal and relationship-building skills.

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

Appian is seeking a strategic and technical Senior Email Marketing Manager to lead our global email ecosystem. This role is responsible for the overarching marketing email strategy, ensuring high-standard domain health, and architecting sophisticated nurture programs that align with our global marketing campaign framework. You will define the governance for audience segmentation, send frequency, and list hierarchies to ensure a premium experience for our subscribers. You will be the strategic lead ensuring all email communications drive meaningful engagement and pipeline acceleration.

Key Responsibilities

Email Strategy & Governance:

• Develop and implement a comprehensive global email marketing strategy, including rules for audience targeting and send cadences.
• Establish and manage complex list hierarchies, suppression rules, and exclusion logic to prevent database fatigue.
• Oversee the end-to-end email content calendar to ensure alignment with overall marketing and business objectives.

Nurture Program Development:

• Architect and optimize automated nurture series that align with the global marketing campaign strategy and buyer journey.
• Collaborate with Global Campaign Managers to ensure email nurtures are integrated into larger, cross-functional marketing initiatives.
• Utilize data-driven insights from email campaigns to influence future campaign themes and audience segmentation.

Deliverability & Domain Health:

• Manage and protect global domain health, including monitoring opt-in/opt-out trends and managing batch sending protocols.
• Ensure compliance with global data privacy regulations, such as GDPR and CCPA, across all email communications.
• Conduct regular audits of email deliverability and performance, identifying areas for technical optimization.

Cross-Functional Leadership:

• Provide strategic guidance to team members responsible for point-in-time and nurture email execution.
• Collaborate with marketing operations to ensure seamless data flow between Marketo and other sales enablement tools.

About You

• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Experience: 7+ years of related experience in email marketing, with a deep focus on B2B technology.
• Technical Expertise: Advanced, hands-on experience with Marketo is a must.
• Strategic Mindset: Proven track record of developing global email strategies and managing complex automation workflows.
• Analytical Skills: Strong ability to interpret email metrics and translate them into actionable insights for the broader marketing team.
• Communication: Excellent written and verbal communication skills, with a focus on stakeholder management and enablement.

The base salary for this role is between $100,000–$200,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1 

Job Title: Customer Success Operations Manager
Locations: Houston/ Hybrid
Reports to: (Sr. Principal, CX Operations)

A quick snapshot…
As a Customer Success Operations Manager, you will play a critical role in scaling and elevating Conga’s Customer Success organization through operational excellence, data architecture expertise, and strategic insights. You’ll work closely with Customer Success leadership to design and optimize the systems, processes, and analytics that power customer engagement across the lifecycle—from onboarding and adoption through renewal and expansion.

This role blends strategy, systems thinking, and analytics. You will partner across Customer Success, Sales, Product, and Operations to ensure our customer data, tools, and reporting enable proactive engagement and measurable business outcomes.

Why it’s a big deal…  
Customer Success at Conga is evolving toward a data-driven, lifecycle-oriented model where insights drive engagement and automation enables scale.

In this role, you will help architect the operational backbone that enables this transformation. You will ensure that the Customer Success organization has the right data, systems, and signals to:

• Drive digital and human engagement strategies
• Identify adoption opportunities and customer risk
• Improve renewal and expansion outcomes
• Enable leadership with actionable insights

Your work will directly influence how Conga Customer Success drives greater value realization through foundational operational excellence and improves the experience across customers globally.

Here’s what we’re looking for…

Customer Success Operations Leadership
You bring deep experience building and optimizing operational frameworks that enable Customer Success teams. You help partner in defining processes, tools, and strategy that structures and improves team effectiveness and customer outcomes.

Data Architecture & Salesforce Expertise
You understand the critical role of customer data across the lifecycle and have hands-on experience working with Salesforce data models and administration. You help ensure customer data is captured, structured, and accessible to power insights and engagement across systems.

Customer Lifecycle Insight
You understand how onboarding, adoption, support engagement, and product usage influence renewal and expansion outcomes. You help ensure the organization captures and analyzes the right signals to understand and improve the customer journey.

Customer Success Technology Expertise
You have experience working with Customer Success platforms and related technologies such as:

• Gainsight
• Hook
• Planhat
• Salesforce
• BI platforms (Power BI, Tableau, etc.)
• Survey / NPS platforms

You help ensure these tools are configured effectively and aligned to business objectives and orchestrating intentionally.

Strategic Problem Solver
You are able to analyze complex data, identify trends, and provide strategic recommendations to leadership. You proactively surface opportunities to improve customer engagement, operational efficiency, and retention.

Cross-Functional Collaboration
You work effectively across Customer Success, Product, Sales, Marketing, and RevOps to ensure alignment on data models, reporting, and operational processes.

Key responsibilities

Operational Strategy

• Partner with Customer Success leadership to define and execute the Customer Success Operations strategy
• Provide data-driven insights and recommendations to improve customer engagement, retention, and expansion

Customer Data Architecture

• Own the structure, quality, and usability of customer data across systems
• Ensure Salesforce and integrated systems support accurate lifecycle tracking and reporting
• Identify gaps in customer data capture and design solutions to improve visibility across the customer journey

Technology Enablement

• Administer and optimize Customer Success tools including Gainsight, Salesforce, and other CS platforms
• Evaluate and implement new technologies that improve Customer Success effectiveness and scalability
• Ensure integrations across systems enable unified customer insights

Customer Lifecycle Analytics

• Develop reporting and dashboards that enable leadership to track adoption, engagement, health, and retention metrics
• Analyze trends across the customer lifecycle to identify risk, growth opportunities, and operational improvements

Digital Engagement & Signal Intelligence

• Support the development of digital engagement programs and lifecycle automation
• Design and manage signals and alerts that enable proactive customer engagement

Executive Reporting & Insights

• Produce executive-level reporting and business reviews highlighting key customer trends, risks, and opportunities
• Provide insights that inform strategic planning across Customer Success and the broader GTM organization

Operational Excellence

• Design scalable workflows and processes that improve Customer Success efficiency
• Partner with cross-functional teams to improve the overall customer experience across systems and processes

Here’s what will give you an edge…

Customer Success domain expertise
You deeply understand Customer Success metrics such as adoption, customer health, renewal forecasting, and expansion drivers as well as traditional and trending best practices.

Experience scaling digital CS models
You have experience supporting scaled or digital Customer Success strategies powered by automation, signals, and lifecycle data.

Advanced analytics mindset
You are comfortable analyzing large datasets and translating insights into strategic recommendations.

Systems thinker
You understand how tools, data, processes, and teams interact to deliver customer outcomes.

Operational leadership
You are proactive in identifying opportunities to improve processes and systems, and you take ownership in driving improvements.

Basic qualifications

• 7–10+ years of experience in Customer Success Operations, Revenue Operations, or a related field
• Strong experience with Salesforce administration or architecture
• Experience with Customer Success platforms (Gainsight, Planhat, etc.)
• Experience designing customer lifecycle reporting and analytics
• Strong analytical, problem-solving, and communication skills
• Experience working cross-functionally with Customer Success, Sales, Product, and RevOps teams

Preferred qualifications

• Salesforce Administrator certification
• Experience implementing or scaling Customer Success platforms
• Experience supporting digital Customer Success programs
• Experience with BI tools such as Power BI or Tableau

Appian is seeking a strategic and technical Senior Email Marketing Manager to lead our global email ecosystem. This role is responsible for the overarching marketing email strategy, ensuring high-standard domain health, and architecting sophisticated nurture programs that align with our global marketing campaign framework. You will define the governance for audience segmentation, send frequency, and list hierarchies to ensure a premium experience for our subscribers. You will be the strategic lead ensuring all email communications drive meaningful engagement and pipeline acceleration.

Qualifications

• Experience developing and implementing global email marketing strategies, including audience targeting, send cadence, and governance.

• Strong understanding of list management, suppression rules, exclusion logic, and database fatigue prevention.

• Experience managing end-to-end email content calendars aligned to broader marketing and business objectives.

• Proven ability to architect and optimize automated nurture programs aligned to the buyer journey and campaign strategy.

• Experience partnering with Global Campaign Managers or cross-functional marketing teams to integrate email nurtures into larger campaign initiatives.

• Ability to use email performance data to influence campaign themes, audience segmentation, and future optimization.

• Strong understanding of email deliverability, domain health, opt-in/opt-out trends, and batch sending protocols.

• Knowledge of global data privacy regulations, including GDPR and CCPA.

• Experience conducting deliverability and performance audits to identify technical optimization opportunities.

• Ability to provide strategic guidance to team members executing point-in-time and nurture email campaigns.

• Experience collaborating with Marketing Operations to ensure clean data flow between Marketo and sales enablement tools.

Qualifications

• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Experience: 7+ years of related experience in email marketing, with a deep focus on B2B technology.
• Technical Expertise: Advanced, hands-on experience with Marketo is a must.
• Strategic Mindset: Proven track record of developing global email strategies and managing complex automation workflows.
• Analytical Skills: Strong ability to interpret email metrics and translate them into actionable insights for the broader marketing team.
• Communication: Excellent written and verbal communication skills, with a focus on stakeholder management and enablement.

The base salary for this role is between $100,000–$200,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1 

Job Title: Partner Solution Architect (Strategic Integrators)

Location: Global

Reports to: Vice President – Partners Strategy and Technology

A quick snapshot… As a Partner Solution Architect, you will be pivotal in driving technical sales strategy and implementing best practice with our Conga Partner Network. The Conga Partner team works closely with our strategic system integrators, ISV’s and Hyperscalers like Microsoft, Amazon and Salesforce. As a Partner Solution Architect, you will leverage your deep technical knowledge and our Conga Advantage Platform, to develop strategic solution paths, key sales programs and provide thought leadership to our partner enablement efforts.

What You'll Be Doing

It’s all about Collaboration! You will be working with the Conga Team to showcase our Conga Advantage Platform and solutions to our SI partners. Enabling them to grow their knowledge and be a trusted advisor to our mutual customers. This will include helping to build and scope integrations, demonstrating impactful demos, and building API driven solutions that power a better customer experience. This combined with working closely with the product managers, developers, and sales teams will ensure our products and services meet the needs of our customers. 

Are you the person we’re looking for?  

Required experience

• 5 - 7 years of experience in Solution Architecture or Solution Engineering demonstrating a strong track record of designing and implementing effective solutions.
• Platform Understanding: In-depth knowledge of platform and enterprise application value and deployment. Proven experience in building and demonstrating API-focused solutions.
• Digital Transformation: Comprehensive understanding of digital transformation business drivers, cloud platforms, and emerging cloud trends. Ability to assess their impact on customer opportunities and leverage them to drive innovation.
• Technical Advisor: ability to align technical solutions to complex customer environments, coordinate across multiple stakeholders, and support strategic integrators to deliver customer success.
• Partner Enablement: Lead technical enablement for partner teams through workshops, certification programs, and office hours. Represent Conga at events and joint customer engagements.
• Salesforce Experience: Agent Force, Sales Cloud, Service Cloud, and Industry Cloud

Champion of the Customer. Act as the primary advocate for customer needs and requirements, ensuring their voice is heard and addressed throughout the solution development process. Collaborate closely with customers to understand their challenges and goals, and work diligently to deliver solutions that exceed their expectations and drive their success.

Driven and well organized. A hard working, self-starter, you are laser-focused on driving enablement activities and actively engaging with the partner ecosystem. Your unparalleled project management skills allow you to stay connected with the partner network and track progress against established KPIs. Willing to take on challenges – you are never satisfied with the status quo.

Proactive and creative mindset. Willing to go the extra mile with a strong work ethic; self-directed and resourceful; ability to drive key initiatives internally and externally. Driving and owning the operations, you thrive on figuring things out and finding innovative solutions to complex challenges. Your creativity enables you to think outside the box and develop unique strategies that push boundaries and deliver exceptional results

Excellent Communicator. You know what to say, and more importantly how to say it. You're comfortable talking across all levels of an organization and can influence C-suite stakeholders, both internally and externally.

Energetic and Collaborative. You bring energy and enthusiasm to your partners, Conga and customer relationships. You work easily across sales, CS, Marketing, Technical and Business teams.

Here’s what will give you an edge…….

Revenue Lifecycle Management: Revenue Optimization through Commerce, CPQ, Contracts,  Document Generation and Esign.

Microsoft/Azure and AWS experience: a solid understanding of cloud architecture concepts, enterprise deployment patterns, and best practices for designing and supporting scalable solutions with partners and customers.

IPASS/Workato Integration Platform: Architected and deployed Workato integrations across partner ecosystems, enabling seamless system orchestration, improved data flow, and accelerated customer time-to-value.

Knowledge of Conga’s market positioning, products, and services to help ensure partner efforts and partner programs are aligned with the overall organizational goals and brand.

We are looking for a Senior Cybersecurity Engineer to architect and implement technical security controls for our grid-connected energy portfolio. As we scale our operations, we need a hands-on engineer to secure the entire data lifecycle - from the industrial control systems (OT) at the edge, through the cloud telemetry pipeline, to the corporate dashboards.

This is a builder role. You will be responsible for deploying and managing our core security infrastructure - specifically Wazuh and Authentik - to secure our AWS environments and operational field assets. You will work directly with control systems engineers and DevOps teams to build security into our backbone.

Responsibilities will include: 

Cloud & Infrastructure Security

• Cloud Architecture: Secure the AWS infrastructure that hosts our energy management platforms. Implement hardening baselines and manage security groups for cloud resources
• SIEM & Observability (Wazuh): Architect a centralized and on-prem SIEM deployment to ingest logs from CloudTrail, VPC Flow Logs, and Linux servers. Configure custom decoders to detect threats across both cloud and on-prem environments
• Infrastructure as Code (IaC): Review and secure Terraform/CloudFormation scripts. Manage security configurations (including Wazuh agents and Authentik outposts) via Ansible or similar automation tools
• IoT/Edge Security: Secure the telemetry pipeline from the edge device (site controller) to the cloud, ensuring encryption (TLS 1.2/1.3) and proper certificate management (PKI) for edge

Identity & Access Management (IAM)

• Unified IAM (Authentik): Architect Authentik as the central Identity Provider (IdP), enforcing MFA and SSO across cloud consoles, internal engineering tools, and Grafana dashboards
• Least Privilege: Engineer granular IAM roles for cloud resources and service accounts, ensuring that automated services have only the permissions necessary to function

Operational Technology (OT) Security

• Network Segmentation: Design and implement IEC 62443-aligned network architectures (Purdue Model), strictly controlling traffic between the IT, Cloud, and OT zones
• Vulnerability & Integrity Monitoring: Deploy Wazuh agents on industrial PCs and HMIs to perform File Integrity Monitoring (FIM) and vulnerability scanning without disrupting critical real-time processes
• Industrial Protocols: Analyze and secure communications (Modbus, DNP3) to ensure integrity between field assets and control centers

Requirements:

• 5–8 years of technical cybersecurity experience, with a specific blend of Cloud/Linux Engineering and OT/Industrial exposure
• Proven experience working with industrial control systems (ICS), SCADA, or utility/energy infrastructure
• Deep expertise in securing Linux-based cloud environments and managing infrastructure via code
• Comfortable debugging a failed Wazuh agent on a Linux server or tracing a dropped packet in a cloud VPC
• Tailoring flexible open-source tools to fit specific architectural needs rather than relying solely on "black box" commercial vendors

Technical stack proficiency: 

• Wazuh: Deep experience deploying managers/agents, writing custom rules/decoders, and tuning FIM/SCA modules for low-noise environments
• Authentik: Experience configuring Providers (OIDC, SAML), Outposts, and proxying legacy applications
• Cloud Platforms: Proficiency with AWS (GuardDuty, IoT Core, IAM) or Azure (Defender for IoT, Entra ID)

Preferred experience:

• Experience with Docker/Kubernetes security in an edge computing context
• Knowledge of industrial protocols (Modbus TCP, DNP3, IEC 61850)
• Certifications: GICSP, GRID, AWS Certified Security – Specialty

What You Will Do and Learn

We are seeking an experienced Anaplan Technical Director to join our Anaplan Delivery practice. This role is critical to our success and spans pre‑sales solutioning, architecture ownership, and hands‑on delivery leadership across enterprise Anaplan implementations.

The ideal candidate is a senior Anaplan expert who embodies The Anaplan Way, understands how to design high‑performing and scalable models, and can translate complex business requirements into elegant Anaplan solutions while leading delivery teams and guiding clients.

Key Responsibilities: 

Pre‑Sales & Solution Advisory

• Act as a trusted solution advisor to prospective clients, engaging executive sponsors and senior stakeholders to understand enterprise planning, modeling, and connected decision‑making requirements.
• Lead Discovery and Solution Design workshops, mapping business needs to Anaplan Connected Planning use cases across Finance, Workforce, Sales, Supply Chain, and Operations.
• Design and present Anaplan solution demonstrations using UX Pages that highlight model architecture, user experience, performance, scalability, and value realization.
• Partner with Sales and Engagement leadership to qualify opportunities, contribute to RFP/RFQ responses, and define winning solution approaches aligned with Anaplan best practices.
• Provide thought leadership on Anaplan platform capabilities, use‑case alignment, and architectural patterns during sales cycles.

Solution Architecture & Design

• Own the end‑to‑end Anaplan solution architecture, ensuring alignment to client strategy, long‑term roadmap, and Connected Planning vision.
• Translate functional and business requirements into scalable Anaplan model designs, including:
  • List and hierarchy strategy
  • Module design and dimensionality
  • Calculation logic and data flow
  • Model-to-model connectivity
• Enforce adherence to Anaplan Best Practices and the Performance Optimization Framework, including sparsity management, formula efficiency, and model sizing strategies.
• Define Application Lifecycle Management (ALM) strategy, including development, test, and production environments, deployment approach, and release management.
• Architect data integration solutions, leveraging Anaplan CloudWorks, APIs, Anaplan Connect, or enterprise ETL tools for inbound and outbound data flows.
• Design security and governance models, including role‑based access, tenant administration considerations, and Center of Excellence (CoE) alignment.
• Partner on advanced capabilities such as HyperModeling, Custom Analysts & other AI products, Management Reporting, and UX personalization where applicable.

Delivery Leadership and Technical Governance

• Serve as the Technical Lead and Solution Architect across the full project lifecycle from design through build, UAT, deployment, and hypercare.
• Own technical delivery quality, ensuring Anaplan solutions meet performance, scalability, maintainability, and auditability standards.
• Lead and mentor Anaplan Model Builders, conducting design reviews, and reinforcing Anaplan standards and patterns.
• Collaborate closely with Project Managers and Engagement Leads to manage scope, risks, dependencies, and delivery milestones.
• Act as the primary escalation point for complex technical challenges, working with internal leadership and Anaplan Product Support as needed.
• Support client enablement, adoption, and long‑term success by promoting effective governance, documentation, and CoE principles.

Qualifications:

• 7+ years of experience in enterprise planning, analytics, or performance management solutions, with 4+ years in an Anaplan Solution Architect or Technical Lead role.
• Deep expertise in the Anaplan platform, including:
  • Multi‑dimensional model design
  • Performance optimization and scalability
  • ALM and deployment strategy
  • UX Pages and Management Reporting
• Proven track record leading enterprise level full‑cycle Anaplan implementations across multiple planning domains.
• Deep understanding of business processes related to FP&A, Sales Performance Management, or Supply Chain Management.
• Experience architecting Anaplan integrations using CloudWorks, APIs, Anaplan Connect, or enterprise integration platforms.
• Excellent communication and presentation skills with the ability to translate technical concepts for both business and technical audiences.
• Anaplan architect certification (Certified Solution Architect or Certified Master Anaplanner) strongly preferred.
• Bachelor’s degree in Finance, Accounting, Information Systems, Engineering, or a related field.

Position Overview:

We are building a best‑in‑class Field Medical organization as a natural next step in the growth of our Medical Affairs organization at Beam therapeutics! This Director (or Associate Director) level MSL will own a defined US territory with primary responsibility in sickle cell disease (SCD) and shared accountability across the Beam pipeline, including Alpha‑1 antitrypsin deficiency (Alpha‑1) and glycogen storage disease 1a (GSD). You will architect territory strategy, onboard priority treatment centers, engage KOLs and HCPs, generate actionable insights, and drive pre‑commercial launch readiness in close collaboration with cross‑functional partners.

Responsibilities:

• Develop and execute territory strategy: map treatment centers, referral networks, transplant/infusion sites, cell-collection capabilities, payers, and advocacy groups; prioritize accounts and set measurable objectives.
• Support treatment center onboarding: coordinate scientific and operational readiness aligned with SOPs, compliance, and patient journey requirements; partner with internal teams for qualification and activation.
• Build trusted relationships with KOLs and HCPs: deliver fair-balanced, evidence-based education on rare diseases, cell and gene therapy science, and Beam’s platform; foster advocacy and awareness.
• Educate stakeholders on disease state, therapeutic landscape, and company platform to drive awareness and credibility in the rare disease and CGT space.
• Generate high-quality insights from field interactions: synthesize trends and communicate actionable recommendations to Medical Affairs leadership and cross-functional partners.
• Collaborate on pre-launch planning: align with Medical Strategy, Publications, Medical Information, Value & Evidence, and Medical Operations to ensure scientific messaging, data dissemination, and field tools are ready for first commercial launch.
• Support clinical research activities: identify potential sites, assist with feasibility assessments, and promote best practices for enrollment and retention while maintaining medical/scientific independence.
• Partner cross-functionally with Commercial, Market Access, and Clinical teams while preserving medical independence; coordinate account plans to ensure seamless patient access and avoid duplication.
• Represent the company at congresses and external scientific meetings: plan and execute presence, engage in meaningful scientific exchanges, and follow up to strengthen visibility and credibility.
• Provide education and resources to treatment centers on operational readiness for advanced therapies, including apheresis and cell-handling processes.
• Serve as a trusted resource for compliance and ethical standards: ensure all interactions and materials meet company policies, regulatory requirements, and industry codes.
• Maintain operational excellence: document activities and insights in CRM, monitor KPIs, and continuously improve processes, content, and tools.
• Prepare and deliver training for internal teams and external stakeholders on rare disease management and CGT fundamentals to support launch readiness.
• Act as a scientific ambassador for the company: articulate the value of the platform and pipeline to diverse audiences including clinicians, researchers, and advocacy groups.
• Monitor evolving evidence and competitive landscape in rare disease and CGT; share updates internally to inform strategy and decision-making.

Qualifications:

• Advanced scientific degree (PharmD, PhD, MD, or equivalent).
• ~10+ years industry experience in Medical Affairs with significant Field Medical tenure.
• Rare disease expertise required; hematology strongly preferred with emphasis on SCD.
• Small biotech experience preferred; demonstrated impact in resource‑constrained settings.
• Launch experience (pre‑approval to post‑launch), ideally in CGT or complex specialty (buy‑and‑bill) environments.
• Proven territory management and account planning capability across complex ecosystems (academic centers, community networks, payers, advocacy).
• Independent, proactive operator with strong ownership;
• Cross‑functional collaboration with Clinical, Regulatory, Commercial, Medical Operations, and Publications while maintaining medical/scientific integrity.
• Outstanding communication skills; ability to translate complex science into clear, credible narratives.
• Analytical strength for insight collection, synthesis, and actionable recommendations.
• Travel up to ~60% across assigned territory.
• #LI-Remote 

Synthesis Health

Who We Are

We’re a mission- and values-driven company with tremendous dedication to our customers. Our 100% remote team is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.

About the Opportunity

We are looking for a Principal Platform Engineer to serve as a hands-on architect of our system’s evolution. In this role, you will tackle our most substantial engineering challenges: ensuring the reliability, performance, and scalability of our distributed systems while driving the maturation of our technical stack.

This is a leadership role for a hands-on technical visionary. You will focus on solving deep, structural problems in the overall system to achieve 99.99% reliability and massive scalability. You will drive key maturation issues regarding our architecture, identifying the critical path for eliminating bottlenecks, reducing complexity, and enabling our engineering teams to ship faster with greater confidence. As a key voice on the Architecture Review Board (ARB), you will shape the technical direction of the entire organization.

If you are an expert in high-scale distributed systems and have the scars and success stories to prove it, this is your chance to build a legacy.

Key Responsibilities

System Reliability, Performance, & Scalability

• Solve Substantial System Challenges: You will identify and lead the resolution of the most complex, systemic problems affecting our platform's stability and speed.
• Architect for Scale: You will design the strategies that allow our system to handle exponential growth, focusing on database scaling, caching architectures, and asynchronous processing throughput.
• Reliability Engineering: You will define and drive the adoption of patterns that ensure system resilience, including circuit breaking, graceful degradation, and active-active failover strategies.

Stack & Architecture Maturation

• Drive Technical Evolution: You will lead the maturation of our technical stack, ensuring our libraries, frameworks, and infrastructure choices evolve to meet future business needs.
• Eliminate Structural Bottlenecks: You will look beyond code-level optimization to solve structural issues in our database layer, messaging infrastructure, and deployment pipeline.
• Technical Governance: As a senior leader on the ARB, you will enforce architectural rigor, preventing the introduction of new technical debt while establishing standards for long-term maintainability.

Strategic Leadership & Influence

• Cross-Organizational Impact: You will influence the technical direction across multiple product areas, reconciling conflicting architectural goals to serve the broader business.
• Elevate the Platform: You will mentor Staff and Senior engineers, helping them understand distributed consensus, eventual consistency, and the trade-offs of complex distributed systems.

What We’re Looking For

• Elite Distributed Systems Experience: 10+ years of software engineering experience, with a heavy focus on designing, optimizing, and operating high-scale distributed systems.
• Architectural Evolution: You have a proven track record of evolving complex systems and driving technical maturity in a fast-paced environment.
• Language Fluency & Strategy: Deep expertise in TypeScript/Node.js is required. As we pivot performance-critical paths toward Go, experience leading similar language transitions or strong Go proficiency is highly desirable.
• Deep Technical Mastery:
  • Expertise in defining Service Level Objectives (SLOs) and Error Budgets.
  • Deep knowledge of synchronous (Websockets, gRPC, REST) vs. asynchronous (Kafka/PubSub) communication patterns.
  • Advanced database design patterns (sharding, partitioning, CQRS).
  • Expertise in container orchestration (Kubernetes) at scale.
• Visionary Leadership: You can identify critical long-term technical challenges months or years in advance and mobilize the organization to address them.
• Communication at Scale: You can effectively communicate the business value of architectural investments to executive leadership while diving deep into the code with engineers.

Preferred Qualifications

• Healthcare Domain Experience: Experience in healhtech or regulated industries is a plus.
• Compliance & Standards: Deep familiarity with healthcare data standards (DICOM, HL7, FHIR) and compliance regulations (HIPAA) is a significant advantage.
• High-Performance Database Tuning: Deep experience tuning PostgreSQL or similar relational databases for massive concurrency.
• Breaking Up The Monolith: Experience migrating a monolithic database architecture to microservices is a plus.

Why You Should Join Us

• Solve Our Toughest Puzzles: This is a high-leverage role. You will be working on the most impactful technical challenges that are critical to the company's success.
• Define the Architecture: You won't just be maintaining a system; you will be a primary author of its future state, with the autonomy to make it happen.
• Lead from the Front: This is a chance to establish yourself as a key technical voice in a rapidly growing company.
• Competitive Compensation & Benefits: We offer a strong salary, meaningful equity, a 100% remote culture, and significant opportunities for growth.

We are a values-driven company. Our values:

• Clinical service first.
• Collaborate with our customers.
• Listen, respect, learn.
• Innovate to excel.

The behaviors we look for:

• Be nice.
• Be creative.
• Be honest.
• Be helpful.

Compensation and Benefits

Typical salary range for this position is $170,000 - $205,000. However, Synthesis participates in location based hiring and salary ranges can be adjusted based on candidate's residence. 

Other benefits include, but are not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program.

Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Synthesis Health

Who We Are

We’re a mission- and values-driven company with tremendous dedication to our customers. Our 100% remote team is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.

About the Opportunity

We are looking for a Principal Platform Engineer to serve as the key steward and architect of our medical data domain. In this role, you will own the integrity of our logical data model, ensuring that every service we build and every integration with customer systems preserves the accuracy and fidelity of our patient data.

Your primary focus will be on the interaction between our services and our data. You will define the patterns that allow our systems to interact with complex medical data structures in the most elegant, flexible, and performant way possible. You will act as the guardian of our domain model, ensuring that as we scale, we never compromise on data correctness or structural coherence.

This is a leadership role for a hands-on technical visionary. You will solve deep, structural problems regarding data consistency and interoperability. As a key voice on the Architecture Review Board (ARB), you will be the ultimate gatekeeper for decisions involving the data model, ensuring that our architecture evolves to support new clinical capabilities without accruing technical debt.

If you are an expert in healthcare data standards and modern cloud engineering, this is your chance to build a legacy.

Key Responsibilities

Medical Data Strategy & Domain Integrity

• Domain Model Stewardship & Service Interaction: You will define and enforce the integrity of our logical data model. You will architect the patterns for how all internal services and external integrations interact with this model, ensuring data accuracy and structural flexibility are preserved across the entire platform.
• High-Throughput Ingestion Architecture: You will architect and optimize our ingestion pipelines to handle massive bursts of DICOM images and HL7 messages without latency or data loss.
• Standards & Interoperability: You will lead the strategy for FHIR, HL7, and DICOM interoperability, ensuring our platform speaks the language of modern healthcare fluently.

Compliance & Security by Design

• Automate Compliance: You will design systems that enforce HIPAA, ISO 27001, and SOC2 requirements at the infrastructure and code level. You will build "compliance as code" to ensure audit readiness without manual toil.
• Data Governance: You will define the patterns for data residency, retention, and deletion, ensuring we meet strict legal and contractual obligations across global deployments.

Architectural Leadership & Influence

• Systemic Data Consistency: You will solve hard problems regarding distributed data consistency, helping us move away from tight coupling while ensuring data correctness across services.
• Elevate the Platform: You will be the subject matter expert (SME) for healthcare data within the engineering organization, mentoring Staff and Senior engineers on the nuances of medical data standards and distributed data patterns.

What We’re Looking For

• Deep Healthcare Data Expertise: 10+ years of engineering experience with a specific focus on healthcare data. You are an expert in DICOM (tags, transfer syntaxes, WADO/QIDO) and HL7/FHIR.
• Scale & Performance: Proven track record of building data pipelines that handle terabytes of medical imaging data. You understand the specific storage and retrieval challenges of pixel data vs. metadata.
• Language Fluency & Strategy: Deep expertise in TypeScript/Node.js is required. As we pivot performance-critical paths toward Go, experience leading similar language transitions or strong Go proficiency is highly desirable.
• Deep Technical Mastery:
  • Deep expertise in schema design for both SQL (PostgreSQL) and NoSQL environments.
  • Experience with data lakes and warehousing (BigQuery/Snowflake) in a healthcare context.
  • Experience with stream processing (Kafka/Dataflow) for real-time DICOM and HL7 feeds.
  • Expertise in container orchestration (Kubernetes) at scale.
• Compliance expertise: You have built systems that are HIPAA/GDPR compliant from the ground up and understand the technical implications of PHI (Protected Health Information) protection.
• Communication at Scale: You can effectively communicate the business value of architectural investments to executive leadership while diving deep into the code with engineers.

Preferred Qualifications

• Imaging Physics Knowledge: Understanding of the physics of medical imaging (CT, MRI, X-Ray) and how it impacts data storage and rendering.
• AI/ML Pipeline Experience: Experience architecting data flows that feed AI models for clinical decision support.
• PACS/VNA Architecture: Experience architecting or operating Picture Archiving and Communication Systems (PACS) or Vendor Neutral Archives (VNA).

Why You Should Join Us

• Solve Our Toughest Puzzles: This is a high-leverage role. You will be working on the most impactful technical challenges that are critical to the company's success.
• Define the Architecture: You won't just be maintaining a system; you will be a primary author of its future state, with the autonomy to make it happen.
• Lead from the Front: This is a chance to establish yourself as a key technical voice in a rapidly growing company.
• Competitive Compensation & Benefits: We offer a strong salary, meaningful equity, a 100% remote culture, and significant opportunities for growth.

We are a values-driven company. Our values:

• Clinical service first.
• Collaborate with our customers.
• Listen, respect, learn.
• Innovate to excel.

The behaviors we look for:

• Be nice.
• Be creative.
• Be honest.
• Be helpful.

Compensation and Benefits

Typical salary range for this position is $170,000 - $205,000. However, Synthesis participates in location based hiring and salary ranges can be adjusted based on candidate's residence.

Other benefits include, but are not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program.

Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

What You’ll Do

As the Manager of Customer Success for our SMB and Mid-Market segments, your primary mission is to build a high-performing engine of Customer Success Managers. You won't just be managing a team; you will be the lead architect of their growth and the guardian of our customer experience.

While you may jump in to support critical escalations, your "player" days are focused on leadership-led growth. You will coach your team to move beyond reactive support and into proactive, consultative partnerships. You will bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market), ensuring every CSM has the tools, skills, and mindset to drive world-class retention.

Leadership & People Development

• Segmented Coaching: Lead a multi-segment  team of CSMs by tailoring coaching styles to the segment: driving high-efficiency tactics for SMB and complex, multi-threaded relationship mapping for Mid-Market.
• Talent Acquisition: Own the full lifecycle of hiring—attracting, interviewing, and onboarding top-tier CSM talent to stay ahead of company growth.
• Performance Management: Set clear KPIs and hold the team accountable for Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Customer Results, and Customer Satisfaction. 

Operational Excellence & Scaling

• Dual-Motion Strategy: Refine the "high-volume" SMB engine to ensure rapid customer results within the first 6 months, while simultaneously building the "high-touch" playbook for multi-location Mid-Market accounts.
• Process Architecture: Design and optimize "Success Playbooks," including automated health triggers for SMB and proactive value-delivery frameworks for MM, ensuring we scale without losing the human touch.
• Data-Driven Voice of Customer: Serve as the primary translator for the customer base; synthesize feedback from thousands of accounts into actionable insights for the Product and Engineering teams to reduce friction.

Cross-Functional Partnership

• Sales Alignment: Partner with Account Executives to ensure a seamless handoff from "Closed-Won" to First Results
• Technical Advocacy: Work closely with Support and Engineering to unblock technical hurdles that impact the broader SMB/MM segments.

What You’ll Bring

• The Experience: 5+ years in B2B SaaS Customer Success, with at least 2+ years of direct people management experience.
• Segment Mastery: Proven track record of managing high-velocity motions (100+ accounts per CSM) while simultaneously guiding teams through complex, multi-location Mid-Market renewals.
• The Coach's Mindset: You have a proven track record of coaching CSMs and leveling them up into high-performers. You take more pride in your team's promotions than your own.
• Data-Driven Leadership: You are comfortable living in a CS Platform (Vitally) and using data to identify health trends before they become churn problems.
• SMB/MM Fluency: You understand the unique challenge of managing a large volume of customers and know how to prioritize effort based on ROI and risk.
• Agility: You can pivot from a high-level strategic meeting about segment retention to a "shadowing" session where you listen to a CSM’s call and provide real-time feedback.
• Communication: Exceptional ability to translate complex product value into simple, relatable outcomes for business owners and stakeholders.
• The "First 6 Months" Gameplan: Deep understanding of the Time-to-First-Value (TTFV) framework; you have successfully built onboarding or engagement flows that drive rapid product adoption.

Electrical Engineer

Rugged Robotics is on a mission to empower the construction industry to build better by innovating new approaches to tough problems using automation. We are a fast-paced start-up environment where every employee takes on many roles and wears many hats.  To help our customers to build better, we need to build the best team.

The hardware team at Rugged Robotics is responsible for prototyping, designing, and manufacturing robotic solutions that automate construction layout with speed, precision, and reliability. We have robots operating on jobsites across the country today and are now at an inflection point—transitioning from our first-generation system to a next-generation platform built for scale. As an Electrical Engineer working on robots at a start-up, you’ll work at the intersection of hardware and firmware, improving systems running in the field today while developing the architecture for the next generation.

The Role

• Develop and own embedded firmware that powers core robot functionality, with a focus on reliability, performance, and real-world deployment
• Support a full product lifecycle including detailed-design, manufacturing, and deployment phases of the project by conceptualizing, creating, building, debugging, testing, and refining product solutions.
• Architect and design electrical systems for construction robots based on customer needs.
• Create circuits, schematics, and board layouts of new PCB designs for prototypes and product.
• Make informed engineering decisions by creating simulations, running tests, methodically collecting data from measuring equipment, and conducting analyses with a range of techniques.
• Engage and collaborate with vendors around the world to refine designs and deliver hardware to meet project timelines.
• Help shape the electrical and embedded foundation of a product that is transitioning from direct deployment to broad market adoption

You Are

• Experienced with embedded systems, microcontrollers, and firmware development, with an interest in building tightly integrated hardware/software systems
• Experienced with years of designing, developing, and testing complex electrical power & communication systems using Altium, Allegro, or other CAD tools.
• Comfortable taking ideas from concept to reality and are passionate about creating product that exceeds customer's expectations.
• Hands-on with board bring-up & debug and interested in supporting your designs throughout the product lifecycle, from concept to debugging field failures with our customers.
• Comfortable debugging issues that span electrical, firmware, and system-level interactions on real hardware
• Eager to learn new technologies, want to grow as an individual with our organization, and comfortable working autonomously in a fast-paced environment.
• Able to and enjoy traveling on the job to see your product in action and learning from our customers.

Great to Have

• Experience with BLDC motor & drives, varieties of sensors, and motion control.
• Comfortable with project leadership, team growth and mentoring
• Experience with computing solutions, microcontrollers, embedded systems, and writing firmware
• Experience with sensor integration and real-time data pipelines
• Experience with design for test and manufacturing

Perks

• A full time, competitive salary with equity
• Flexible paid vacation from day one
• Paid Parental Leave
• Medical, Dental, Vision, and Life insurance
• 401k Plan available

Rugged Robotics is headquartered in Houston, TX in the vibrant neighborhood of East Downtown. This role requires close collaboration with teammates, and we value the interactions that come from working together around the robots in the lab.

Interested in Rugged but don't tick all the boxes? Don't see a role that meets your skills? Reach out, let us know how you think you can contribute to the team, and define your own position.

Rugged Robotics is an Equal Opportunity Employer, and we value diversity at our company. All qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender, identity, age, national origin, marital status, veteran status, disability status, or other protected legal status

Ironclad Solution Architect   

We are looking for a Solution Architect to join our Legal Operations practice.   

In this role, the ideal candidate will be able to:  

• Serve as technical lead for Ironclad CLM projects providing oversight and collaborating on architectural design, reviews and optimization  

• Establish, lead, and manage the enablement and technical knowledge development of the Legal Operations team, staying current with Ironclad’s evolving capabilities and coordinating training initiatives 

• Define and communicate technical principles, designs, and architectural standards to ensure high-quality solution delivery  

• Support client demos and proof-of-concept projects for clients evaluating Ironclad as a standalone CLM or as part of broader lead-to-cash transformations   

• Integrate seamlessly with project teams consisting of client-side personnel and Spaulding Ridge consultants; the ability to work collaboratively is key  

• Adhere to Spaulding Ridge delivery methodology and project standards, ensuring that project deliverables are completed on time  

Ideal Candidates will be able to:   

• 5+ years of experience implementing and leading CLM applications, with a strong emphasis on Ironclad 

• Preference given to candidates who are Ironclad Bootcamp Certified  

• Hands-on expertise with Ironclad’s configuration, workflow automation, Smart Import, Smart Contract capabilities, and API-based integrations  

• Deep background in business rules, custom calculations and data integration utilizing various CLM tools  

• BA/BS Degree in Finance/Accounting, Law, Business Management and/or Management Information Systems or equivalent experience  

• Ability to understand and interpret technical requirements from non-technical clients and team members as well as convey technical topics in a way that can be understood 

Agiloft Solution Architect   

We are looking for a Solution Architect to join our Legal Operations practice.   

In this role, the ideal candidate will be able to:  

• Serve as technical lead for Agiloft CLM projects providing oversight and collaborating on architectural design, reviews and optimization  

• Establish, lead, and manage the enablement and technical knowledge development of the Legal Operations team, staying current with Agiloft’s evolving capabilities and coordinating training initiatives 

• Define and communicate technical principles, designs, and architectural standards to ensure high-quality solution delivery  

• Support client demos and proof-of-concept projects for clients evaluating Agiloft as a standalone CLM or as part of broader lead-to-cash transformations   

• Integrate seamlessly with project teams consisting of client-side personnel and Spaulding Ridge consultants; the ability to work collaboratively is key  

• Adhere to Spaulding Ridge delivery methodology and project standards, ensuring that project deliverables are completed on time  

Ideal Candidates will be able to:   

• 5+ years of experience implementing and leading CLM applications, with a strong emphasis on Agiloft  

• “Agiloft Certified Implementer” certification is a must have  

• Hands-on expertise with Agiloft’s KB configuration, business rules, workflow automation, and data integration capabilities 

• Deep background in business rules, custom calculations and data integration utilizing various CLM tools  

• BA/BS Degree in Finance/Accounting, Law, Business Management and/or Management Information Systems or equivalent experience  

• Ability to understand and interpret technical requirements from non-technical clients and team members as well as convey technical topics in a way that can be understood 

Data Solutions Architect

We are looking for a Data Solutions Architect to join our Data Solutions team! 

As a Data Solutions Architect, you’ll be responsible for pre-sales, estimation, scoping, designing, implementing, and testing proposed modern analytic solutions.  Working closely with our client partners, you’ll develop relationships with key technical resources while delivering tangible business outcomes. 

Ideal candidates will be able to: 

• Manage the Data engineering lifecycle including research, proof of concepts, architecture, design, development, test, deployment, and maintenance 

• Ability to collaborate with team members to design and implement technology that aligns with client business objectives 

• Ability to build proof of concepts for a modern analytics stack supporting a variety of Cloud-based Business Systems for potential clients 

• Experience working with ETL/ELT technologies such as Azure Data Factory, Fivetran, Snowflake OpenFlow, Apache NiFi  and other similar ETL/ELT tools 

• Experience working with analytic technologies such as Power BI, Tableau, Sigma, Omni, Looker and other similar analytic tools 

• Experience working with cloud enabled data repositories such as Snowflake, Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform. 

• Team management experience and ability to manage, mentor and develop talent of assigned junior resources 

• Ability to create actionable recommendations based on identified platform, structural and/or logic problems 

• Ability to communicate and demonstrate a clear understanding of client business needs, goals, and objectives 

• Ability to collaborate with other practices on Solution Proposals, Pre-Sales Activities, Estimation, Scoping and Solutions 

Qualifications: 

• 5+ years’ experience developing industry -leading business intelligence and analytic solutions 

• 5+ years of experience writing Business requirements, Use cases and/or user stories, preferably for data warehouse or data mart initiatives 

• 5+ years of SQL development including advanced analytic functions 

• 3+ years of consulting experience working on project-based delivery using Software Development Life Cycle (SDLC) 

• 4+ years of experience with relational databases (Postgres, SQL Server, Oracle, Snowflake, and Azure Synapse Analytics, etc.) 

• 3+ years of experience creating functional test cases and supporting user acceptance testing 

• 3+ years of experience in Agile/Kanban/DevOps Delivery 

• Outstanding analytical, communication, and interpersonal skills 

• Ability to manage projects and teams against planned work  

• Responsible for managing the day-to-day client relationship on projects  

• Ability to support sales cycles by leading orals sessions along with building POC solutions for clients  

• Ability to travel 

Preferred Skills: 

• SnowPro certification 

• 5+ years experience developing in Snowflake, AWS, Azure, GCP or similar cloud data platform 

• 3+ years of experience with modern tech stack tools such as Jenkins, Kafka, Messaging, Kubernetes 

• Solid understanding of data architecture, data modeling, statistics, data science and data infrastructure ecosystems 

What You Will Do and Learn

We are currently looking for a Solution Architect in our OneStream practice. This role is responsible for implementing financial technology solutions using the OneStream software platform. 

OneStream is a modern, cloud-based solution in the Corporate Performance Management (CPM) space. CPM systems are used by large companies to manage several finance and accounting functions, including consolidated financial reporting, budgeting & planning, and account reconciliation. We hire individuals that are passionate about solving problems and bringing innovative ideas to our clients and our team. As part of the OneStream team, you will help build a practice that is able to identify and implement solutions to help our clients utilize technology to run their businesses more effectively.

In this role, the ideal candidate will be able to:

• Lead OneStream solutions through full cycle – requirements and design, development, testing, training, implementation, and support
• Lead full pre-sales cycle – introduction, scoping, drafting estimate and proposal, creating statement of work contract
• Collaborate seamlessly with internal and client-side resources and effectively communicate across various audiences
• Approach problems creatively and apply technology to solve business challenges
• Adhere to Spaulding Ridge delivery methodology and project standards, and ensure that project deliverables and milestones are completed on time
• Work in a fast paced, dynamic environment and deal with ambiguity
• Work with leadership to develop and grow the practice further including revenue attainment, sales and marketing assets, partnership with OneStream, internal COE and helpdesk, training, recruiting, onboarding, and staffing
• Embrace the Spaulding Ridge culture and internal initiatives, including community service, training, interviewing, and social/networking activities

In addition to the expectations listed above, the ideal candidate will possess experience in the following areas:

• Degree in Finance, Accounting, or Management Information Systems
• 7+ years’ experience implementing or optimizing OneStream or other EPM/CPM applications (Hyperion Financial Management (HFM), Hyperion Planning, Financial Consolidation and Close Cloud, etc.)
• Strong knowledge of the financial processes, including experience with financial close, consolidations, financial reporting, and FP&A
• Deep understanding of accounting processes, including account reconciliations, intercompany eliminations, currency translation, allocations, and top-side adjustments
• Prior experience gathering business requirements and translating those to help design a solution
• Previous experience leading full-cycle EPM/CPM implementations
• Experience with VB.net
• Experience with data integration between different systems/sources

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-KP1

What You Will Do and Learn

We are currently looking for a Solution Architect in our OneStream practice. This role is responsible for implementing financial technology solutions using the OneStream software platform. 

OneStream is a modern, cloud-based solution in the Corporate Performance Management (CPM) space. CPM systems are used by large companies to manage several finance and accounting functions, including consolidated financial reporting, budgeting & planning, and account reconciliation. We hire individuals that are passionate about solving problems and bringing innovative ideas to our clients and our team. As part of the OneStream team, you will help build a practice that is able to identify and implement solutions to help our clients utilize technology to run their businesses more effectively.

In this role, the ideal candidate will be able to:

• Lead OneStream solutions through full cycle – requirements and design, development, testing, training, implementation, and support
• Lead full pre-sales cycle – introduction, scoping, drafting estimate and proposal, creating statement of work contract
• Collaborate seamlessly with internal and client-side resources and effectively communicate across various audiences
• Approach problems creatively and apply technology to solve business challenges
• Adhere to Spaulding Ridge delivery methodology and project standards, and ensure that project deliverables and milestones are completed on time
• Work in a fast paced, dynamic environment and deal with ambiguity
• Work with leadership to develop and grow the practice further including revenue attainment, sales and marketing assets, partnership with OneStream, internal COE and helpdesk, training, recruiting, onboarding, and staffing
• Embrace the Spaulding Ridge culture and internal initiatives, including community service, training, interviewing, and social/networking activities

In addition to the expectations listed above, the ideal candidate will possess experience in the following areas:

• Degree in Finance, Accounting, or Management Information Systems
• 7+ years’ experience implementing or optimizing OneStream or other EPM/CPM applications (Hyperion Financial Management (HFM), Hyperion Planning, Financial Consolidation and Close Cloud, etc.)
• Strong knowledge of the financial processes, including experience with financial close, consolidations, financial reporting, and FP&A
• Deep understanding of accounting processes, including account reconciliations, intercompany eliminations, currency translation, allocations, and top-side adjustments
• Prior experience gathering business requirements and translating those to help design a solution
• Previous experience leading full-cycle EPM/CPM implementations
• Experience with VB.net
• Experience with data integration between different systems/sources

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, 401(K) and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-KP1

What You Will Do and Learn

We are looking for a NetSuite Solution Architect in our Finance & Operations Practice.  This role will be responsible for leading NetSuite client delivery engagements as our NetSuite expert, supporting sales efforts from a technical side for new clients and expands of existing clients, and building and coaching our NetSuite team. This team member would also be responsible for authoring thought leadership and driving best practices for our NetSuite portfolio.

Working with the Finance & Operations practice leadership, you will contribute to projects that are able to identify and implement ways to help our clients find creative ways to more effectively run their businesses utilizing the technology as a driver.

In this role, the ideal candidate will be able to:

• Lead NetSuite client engagements, serving NetSuite technical expert for configuration, process design, support escalation, and Q&A
• Use past experience and expertise to advise on client business processes including financial close, transactional reporting, integrated financial statements, Order to Cash, Procure to Pay, Record to Report, and other similar processes. In addition, ideal candidate should have Revenue-specific NetSuite skills, including experience with Revenue Recognition, billing, Advanced Revenue Management, SuiteBilling and/or related processes. 
• Bring a business and process-oriented mindset to technology implementation. The ideal candidate should have significant experience with NetSuite and finance and accounting-related projects
• Build and coach our NetSuite team with a focus on client success. This will include working with a diverse team of consultants and architects
• Bring best practices to the table for NetSuite implementations
• Use past experience to advise on NetSuite integrations, including integration of NetSuite and Salesforce and the related business processes around this
• Provide technical sales support for new client sales as well as existing client expands.
• Support client demos and proof-of-concept projects for clients evaluating various technologies
• Provide NetSuite thought leadership by writing articles, blogs, and potentially delivering presentations at user conferences
• Lead project teams supporting multiple workstreams consisting of client-side personnel and Spaulding Ridge consultants while adhering to Spaulding Ridge’s delivery methodology and project standards. In many cases, these projects will include NetSuite and other technology
• Approach problems creatively and apply technology to solve business challenges
• Improve and develop our standing as a NetSuite partner

Qualifications

• Bachelor’s degree in Management Information Systems, Accounting, or Business preferred or relevant professional experience
• Experience managing other delivery team members
• Minimum 8 years of total experience, preferably in accounting and software consulting, or supporting software consulting and implementation.
• 5+ years of experience with NetSuite with demonstrated experience in 5+ end-to-end deployments of NetSuite
• NetSuite Foundations or NetSuite ERP certification is a preferred
• Demonstrated experience in translating customer business needs into dynamic solutions provide best in class value for our clients
• Experience in change management and business process mapping in support or in conjunction with a major software implementation is a plus
• Travel varies significantly, however someone taking on this position should be prepared to travel up to 25% of the time

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, 401(K) and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-KP1

Who You Are

You are a seasoned solutions architect who thrives in complex, multi-domain environments and enjoys guiding clients towards outcomes that align technology with business strategy. You bring a consultative mindset to every engagement, asking the right questions and influencing decisions rather than leading with products. You are comfortable owning solution strategy end to end, partnering closely with Account Executives and technical leaders to drive successful deal outcomes. You also take pride in mentoring others, helping elevate technical rigor and consultative skills across the organization.

About The Role

The Senior Client Solutions Architect plays a critical role in shaping technical strategy for high-value, multi-practice opportunities at Myriad360. This role carries full ownership of solution architecture from discovery through design validation and deal progression. You will collaborate closely with Account Executives, Practice Directors, and Principal Architects to deliver cohesive, scalable solutions that align with client goals and business priorities. As a senior technical leader, you will serve as a trusted advisor to clients and a mentor to CSAs and engineers across the organization.

Must be based in the United States and reside in Houston, TX and/or surrounding areas. Travel up to 40% may be required.

Other responsibilities include: 

• Lead sophisticated, multi-practice discovery sessions centered on achieving business outcomes rather than focusing solely on products
• Assume full ownership of solution architecture and technical strategy for medium to large-scale opportunities
• Proactively identify cross-practice opportunities spanning networking, data center, cloud, security, and platform engineering
• Ensure alignment across practices by driving cohesive architectural solutions and well-defined execution pathways
• Partner with Account Executives to influence deal strategy, qualification, and positioning
• Collaborate with Practice Directors and Principal Architects to validate solution designs, bills of materials (BOMs), and statements of work (SOWs)
• Serve as a key technical escalation point during advanced stages of the sales cycle
• Mentor CSAs and engineers in best practices for solution design, discovery methods, and consultative selling
• Contribute to the development of reusable solution patterns, reference architectures, and enablement resources
• Represent Myriad360 in senior-level client discussions, workshops, and technical briefings
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned 

Desired skills and experience: 

• 7–10 years of experience in solution architecture, pre-sales engineering, or technical consulting
• Demonstrated success in designing and selling comprehensive, multi-domain enterprise solutions
• Advanced consultative discovery skills with a proven ability to guide client decision-making processes
• Broad technical proficiency across at least two Myriad360 core practice areas
• Capability to independently manage complex technical sales cycles
• Relevant OEM certifications are highly preferred

A Little About Us 

Our mission is to challenge and enable our employees to achieve great things. 

We live and breathe our core values: 

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. 

• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. 

• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. 

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. 

Some of Our Benefits 

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance 
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! 

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $250,000- $275,000 OTE, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary. 

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

About TTC

The Testing Consultancy (TTC) is a global specialist software testing company with a focus on helping organizations transform the way they deliver quality software. We have broad capabilities across a wide range of testing areas that  our clients to increase the speed and quality of software development while reducing risk and cost.

Perks of working for TTC

• Competitive Base Salary
• Medical, Dental, Vision Benefits
• 401K w/ company match
• Paid Time Off
• Paid Holidays
• Work Life Balance
• Relaxed Work Environment
• Growth and Development Opportunities

What we're seeking

The Test Architect plays a key strategic role responsible for defining, designing, and implementing the overall test architecture, frameworks, and quality standards across the software development lifecycle. This role ensures that testing practices are efficient, scalable, and aligned with business and technical objectives. Previous work experience of Tricentis tools (Tosca and Qtest mandatory)

As a senior member of the quality engineering team, the Test Architect collaborates with cross-functional teams including development, DevOps, product, and business stakeholders. The test architect will provide technical leadership in test automation, CI/CD integration, performance testing, and test data management, while also mentoring QA teams and championing best practices.

This role is critical in building a culture of continuous quality, driving innovation in testing approaches, and ensuring high levels of software reliability, performance, and customer satisfaction.

Working 4 days at onsite is mandatory (zero exceptions)

Requirements

• Designing enterprise-level test strategies and roadmaps 
• Strong understanding of test lifecycle, SDLC, and DevOps/Agile methodologies 
• Ability to align testing with business goals and technical constraints 
• Knowledge of test environment management and service virtualization 
• Define the overall test architecture for systems and applications. 
• Create test strategies that align with development goals (Agile, DevOps, CI/CD). 
• Select appropriate testing tools and frameworks based on the project requirements. 
• Plan for different testing types: functional, non-functional, regression, automation, performance, security, etc. 
• Design and develop scalable, maintainable, and reusable test automation frameworks. 
• Choose and implement suitable test design patterns (e.g., Page Object Model, BDD, Keyword-driven testing). 
• Ensure frameworks support cross-platform testing (web, mobile, APIs). 
• Guide and mentor QA engineers, test leads, and automation testers. 
• Collaborate with DevOps teams to integrate automated tests in CI/CD pipelines. 
• Advocate for best practices in testing, code quality, and test coverage. 
• Evaluate and recommend test tools (Tricentis application mandatory). 
• Set up and manage test environments and infrastructure (test labs, cloud testing, device farms). 
• Ensure test data management and mock services are in place for isolated testing. 
• Work closely with product owners, developers, DevOps, and business analysts. 
• Mentor QA and automation teams in Tosca scripting, best practices, and debugging. 
• Act as a Tosca SME (Subject Matter Expert) to support multiple test teams across projects. 
• Facilitate workshops, training sessions, and reviews on Tosca and CI/CD tooling. 
• Present test metrics, dashboards, and reports to stakeholders. 
• Participate in architecture reviews and sprint planning meetings. 
• Define and track test automation KPIs (coverage, flakiness, stability). 
• Use Tosca Reporting, dashboards, and integrations with Jira or test management tools for visibility. 
• Identify quality trends and escalate risks early. 
• Define strategies for performance, load, scalability, and security testing. 
• Guide teams in setting up performance benchmarks and tools (e.g., NeoLoad). 
• Research emerging technologies and trends in testing and automation. 
• Continuously evolve the test process based on feedback and retrospectives. 
• Implement AI/ML in testing, shift-left strategies, and self-healing tests where applicable. 

Common Skills & Tools

• Automation: Tricentis Tool Tosca
• Test Management Tools: qTest, Jira
• CI/CD: Jenkins, GitLab, GitHub Actions, Azure DevOps
• Cloud & DevOps: Docker, Kubernetes, AWS/GCP/Azure
• Programming: Java, Python, JavaScript, etc.
• Tosca: Modules, Test Case Design, TDS, DEX, Tosca Commander, Tosca CI
• Manufacturing experience preferred

If your experience or qualifications is similar to our ideal of a successful candidate, please consider applying. Experience comes in many ways; skills may be transferred, but passion for your career can't be substituted. At TTC, we understand the importance of diversity and how much value it brings to the table. Diversity brings about creativity and new perspectives, which is why we beckon everyone to apply.