C Jobs in Costa Rica.
All active C roles based in Costa Rica.
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Costa Rica
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity & About the Team
Your demonstrated experience leading implementation teams, working at the enterprise level to deliver multiple moderate to complex solutions covering domestic or international regions, will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and performance for all Zuora implementations. You will be responsible for managing the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations.
Because you already have experience implementing Enterprise software systems and are proficient with SaaS or ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.
*This is a Hybrid position, so you’ll be working in-person in the Costa Rica office (Heredia) at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.
Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS
About You
- Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager
- In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500.
- Previous experience with subscription billing and/or revenue implementation projects is a strong plus.
- Experience with SaaS-based implementation is very strongly desirable
- Strong client service and/or management consulting experience
- Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management
- Demonstrated experience managing multiple, concurrent engagements
- Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
- Executive presence and comfort. You have experience and are comfortable with C-level communication.
- Comfortable working with and managing ambiguity and uncertainty.
- Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
- Have developed domain industry or business process skills
- Demonstrated experience leading teams of architects, consultants, and developers
- Demonstrated experience Drives adoption through achieving business goals and innovation
- Demonstrated experience working with a cross-functional and geographically dispersed team
Technology experience or awareness in the following:
- ERP, CRM, accounting/revenue systems, provisioning systems
- Billing, payment and revenue systems
- SaaS-based subscription management systems experience a strong-plus
- SaaS based software implementation
- Knowledge of Web Services, XML, SOAP, REST
- PMI Certification is a plus
Travel needs: potential for up to 50% of the time (including possible international travel).
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
Commercial Account Executive (Remote Eligible - Costa Rica)
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
Smartsheet is empowering ambitious sales professionals to join our team as Account Executives. In this role, you'll transcend traditional sales, becoming a trusted advisor and strategic partner to our customers. You'll be at the forefront of driving significant revenue growth by managing and expanding relationships within a portfolio of accounts. This is your chance to leverage your strategic thinking and sales acumen to navigate complex deals and deliver transformative solutions that directly impact our clients' success.
At Smartsheet, we provide a leading cloud-based platform for work execution, enabling organizations to plan, capture, track, automate, and report on work at scale. We are committed to fostering a culture of trust and innovation, empowering our team to deliver exceptional value to our clients.
This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.
You will:
- Drive Strategic Growth: Exceed software and services sales targets by developing and executing strategic account plans for clients.
- Cultivate Executive Relationships: Build and nurture strong relationships with C-level executives and key decision-makers, positioning Smartsheet as a strategic partner.
- Navigate Complex Deals: Lead complex, solution-based sales cycles, aligning Smartsheet's capabilities with clients' strategic objectives and driving significant deal closures.
- Proactive Opportunity Identification: Identify and capitalize on expansion opportunities within existing accounts, anticipating client needs and proactively offering tailored solutions.
- Strategic Pipeline Management: Develop and maintain a robust sales pipeline, accurately forecasting revenue and leveraging data-driven insights to optimize sales strategies.
- MEDDICC: Expertly apply MEDDICC qualification methodologies to ensure deal success and drive predictable revenue growth.
- Cross-Functional Collaboration: Partner with internal and external stakeholders, including solution engineering and customer success teams, to deliver exceptional client experiences.
- Sales Leadership: Embody the traits of an elite sales professional, serving as a mentor and role model for the team.
- Other job duties as assigned.
You have:
- Proven Sales Expertise: 1-3 years of progressive sales experience, with a strong track record of success in the software or technology sector.
- Strategic Account Management: Demonstrated ability to manage and expand relationships within accounts in a B2B environment.
- Strategic Thinking and Problem-Solving: Ability to analyze complex client needs, develop strategic solutions, and navigate challenging sales cycles.
- Professional Presence and Communication: Exceptional written and verbal communication skills, with the ability to effectively engage and influence C-level executives. B2 English Proficiency Level or higher.
- Technical Acumen: Passion for technology and the ability to quickly grasp complex technical concepts.
- Sales Tools Proficiency: Proficiency in CRM systems (Salesforce), sales engagement tools (Outreach), data visualization platforms (Tableau), and others as needed.
- Resilience and Adaptability: Ability to thrive in a fast-paced environment, adapt to change, and overcome challenges.
- Educational Background: Degree in Business Administration, Marketing, Sales, or a related field preferred, or equivalent sales experience.
- Smartsheet Expertise: Deep understanding of the Smartsheet platform and advanced capabilities.
- Complex Solution Sales: Proven ability to execute complex solution sales involving both software and services.
Perks & Benefits:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
Ready to apply?
Apply to Smartsheet
Personalization Producer L3
As a Personalization Producer L3 you will work on marketing campaigns for some of the world’s best known brands. You will use Movable Ink’s Visual Experience Platform to deliver unique, personalized visual experiences for our clients’ marketing campaigns across email, web and other channels. You will manage a growing portfolio of client campaigns, responsible for all stages of a campaign build from brief through to final asset delivery.
Responsibilities:
- Develop a deep understanding of our Visual Experience platform
- Build dynamic content using the apps in our platform based on detailed client briefs using HTML/CSS/Javascript
- Reply to campaign requests from clients and manage campaign builds using our ticketing system
- Test each build to make sure it meets all the requirements (zero errors)
- Track your time for each build
- Manage a growing portfolio of client campaigns
Qualifications:
- Proficiency in written and spoken English
- Strong communication skills, as you'll be working with our Client Experience team
- Strong foundation in HTML, CSS and Javascript
- Comfortable troubleshooting code through debugging issues efficiently and effectively
- Experience building pixel-perfect content against creative files (ie. Photoshop)
- Self-starter with a strong work ethic
- Self-awareness, a positive attitude and empathy; detail oriented
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
We are looking for a Senior Revenue Advisor to join our Customer Solutions Engineering team, a critical function that helps prospects and customers transform how they manage revenue.
In this role, you will partner closely with Account Executives and solution teams to solve complex business challenges and deliver compelling solutions that demonstrate the value of Zuora’s platform.
Think of yourself as the “ZEO” (CEO) of your technical domain — guiding prospects through the full quote-to-cash lifecycle, showcasing Zuora’s capabilities, and helping organizations automate revenue accounting and accelerate growth.
This is a high-impact, customer-facing role that combines technical expertise, business strategy, and storytelling to win deals and build lasting partnerships.
Work Location
This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.
What You’ll Do
Become a Zuora Expert
- Complete Zuora’s comprehensive onboarding and sales training
- Develop deep expertise in Zuora’s products, services, and solutions
Guide Customers Through Transformation
- Act as a trusted advisor on revenue recognition automation
- Lead functional discovery sessions to understand business needs and constraints
- Design and present tailored solutions aligned with customer objectives
Drive Technical Wins
- Deliver compelling product demonstrations and executive presentations
- Showcase how Zuora enables organizations to modernize revenue operations
- Handle technical objections and differentiate Zuora from competitors
Build Strategic Customer Relationships
- Own the technical health and adoption of accounts
- Define and monitor business cases and KPIs for customer success
- Identify opportunities to expand Zuora’s footprint across business units
Influence Product & Strategy
- Partner with Product Management to shape product roadmap based on customer insights
- Share feedback and market context to inform product innovation
Collaborate Across Teams
- Work closely with Account Executives, Solution Architects, Product teams, and partners
- Support RFPs/RFIs, marketing events, and field engagements
- Help resolve technical escalations and ensure customer success
Travel
- Occasional travel within your sales territory to support customers and events
About You
- BA/BS in Accounting or Finance (or equivalent)
- 5+ years of experience in Revenue Accounting
- Strong understanding of ASC 606 and IFRS 15
- Ability to translate complex business needs into compelling solutions
- Excellent presentation and storytelling skills
- Comfort presenting to audiences ranging from operational teams to C-level executives
- Strong curiosity and motivation to master the quote-to-cash lifecycle
Bonus Points If You Have
- Pre-sales or consulting experience
- Experience with Zuora Revenue (RevPro)
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
About Zuora
At Zuora, we’re redefining how modern businesses grow. We help companies thrive in the Subscription Economy, where success is built on recurring relationships rather than one-time transactions. Our platform empowers the world’s most innovative organizations to monetize new business models, manage subscriber relationships, and optimize digital experiences. From media and SaaS to manufacturing and fintech, industry leaders rely on Zuora to unlock sustainable growth and transform how they deliver value to customers. Join us and help shape the future of monetization.
The Opportunity
We are looking for a Technical Account Manager focused on Revenue Advisory to join our team in Costa Rica.
The Technical Account Manager (TAM) is both a consultative, outcome-focused revenue advisor and a trusted strategic partner for our customers’ finance and revenue operations teams. You’ll dive deep into the Zuora platform — especially Zuora Revenue and related Billing capabilities — to help customers modernize revenue operations, automate revenue recognition, and stay compliant with ASC 606 and IFRS 15, while still bringing the technical depth needed to connect our products into their broader SaaS and ERP landscape.
You’ll balance strategic revenue advisory with practical, data-driven execution: translating accounting policies into scalable system designs, validating data models and integrations, and ensuring customers realize measurable outcomes such as faster close, fewer manual adjustments, and cleaner audit trails. You’ll collaborate cross‑functionally with Customer Success, Product, Engineering, and Revenue Advisory teams so that solutions are both technically sound and aligned with business goals.
Your background in revenue accounting, revenue operations, and SaaS applications will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive business impact.
What You’ll Do
Become a Zuora Revenue Expert
- Complete Zuora’s comprehensive onboarding and product training, with a focus on Zuora Revenue and its integration with Billing and upstream CRM/CPQ systems.
- Develop deep expertise in Zuora’s revenue products, services, and solutions so you can confidently guide controllers, revenue managers, and finance leaders through their transformation journeys.
Guide Customers Through Revenue Transformation
- Act as a trusted advisor on revenue recognition automation: interpret ASC 606 / IFRS 15 requirements and translate them into practical configurations, policies, and process designs in Zuora Revenue.
- Lead discovery sessions with Finance, Revenue, and IT stakeholders to understand business models, revenue streams, and constraints, and design solutions that align with their objectives and compliance needs.
- Design and present tailored revenue operations architectures across quote-to-cash, covering contract setup, performance obligations, billing, collections, and revenue recognition touchpoints.
Drive Adoption, Health, and Business Outcomes
- Own the technical and functional health of your accounts for revenue-related use cases, ensuring high adoption of Zuora Revenue capabilities and associated best practices.
- Define and track revenue-focused business cases and KPIs (e.g., days to close, manual journals, audit findings, forecasting accuracy) to show clear value realization and ROI for your customers.
- Proactively identify expansion and optimization opportunities across business units and regions, partnering with Account Management and Customer Success to grow Zuora’s footprint.
- Advisor for revenue solutions: guide customers through configurations, workflows, data models, and required integrations between Zuora Revenue, Billing, and source systems.
- Use SQL and data analysis to investigate revenue data issues, validate data structures, reconcile key metrics, and support reporting and analytics needs across Finance and RevOps.
- Collaborate with customer engineering and integration teams on API-based integrations (REST/SOAP), data flows, and error-handling patterns that keep revenue processes robust and auditable.
- Maintain and evolve runbooks, revenue process maps, and architecture diagrams so customers have clear documentation of how their revenue solution is implemented and governed.
Collaborate Across Zuora & Influence Product
- Work closely with Account Executives, Solution Architects, Product, Engineering, and partners to ensure revenue use cases are well-understood, supported, and prioritized.
- Bring forward customer use cases and feedback that help shape Zuora’s product roadmap for revenue accounting, billing, and related workflows.
- Support RFPs/RFIs, customer briefings, and executive presentations as the go‑to expert on Zuora’s revenue capabilities, positioning Zuora as the preferred strategic partner.
Travel
- Occasional travel within North America to support customers, workshops, and team events, as needed.
About You
- Education & Domain Expertise
- BA/BS in Accounting, Finance, or a related field, or equivalent practical experience.
- 5+ years of experience in Revenue Accounting and/or Revenue Operations, ideally within SaaS or technology companies, with a strong understanding of ASC 606 and IFRS 15.
- Preferred professional certifications: Certified Public Account (CPA) or Certified Private Accountant (CPI)
- Revenue & Systems Experience
- Hands-on experience implementing, operating, or advising on revenue recognition or order-to-revenue systems (e.g., Zuora Revenue, Zuora Billing, SAP RAR, Oracle, NetSuite, Workday, Salesforce CPQ/Billing).
- Proven ability to translate complex revenue and finance requirements into scalable system designs, configurations, and integrations that support compliance and reporting needs.
- Technical & Data Skills
- Experience using modern AI-powered productivity tools (e.g., Cursor or similar assistants) to analyze data, document solutions, and accelerate problem-solving.
- Proficiency with SQL (joins, data validation, troubleshooting) and comfort working with APIs (REST/SOAP) to design, test, and debug data integrations across revenue and billing systems.
- Preferred familiarity with object-oriented or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus, but your primary focus is on revenue operations and data, not software development.
- Advisory, Communication & Leadership
- Excellent presentation, storytelling, and facilitation skills — comfortable engaging with operational teams and C‑level executives through weekly syncs and QBRs to explain revenue concepts, trade-offs, and system behaviors in clear business terms.
- Demonstrated ability to lead business discussions with controllers, CFO staff, and IT, and to articulate the value and best practices of our revenue solutions in both technical and non‑technical language.
- Proven experience managing multiple customers or projects in a fast‑paced environment while maintaining a strong focus on outcomes and customer success.
- Mindset
- Strong curiosity and motivation to master the quote‑to‑cash lifecycle and stay current on evolving revenue standards and best practices.
- A collaborative, low‑ego, and ownership‑oriented approach — you enjoy working across Finance, RevOps, IT, and Product teams to solve tough problems and unlock new value for customers.
Benefits
As an industry pioneer, we are constantly evolving and challenging ourselves to innovate. Our people — whom we call ZEOs — are empowered to take ownership, collaborate openly, and make meaningful impact. Together, we are shaping what’s next for our customers, communities, and the world.
What We Offer
We support our employees with a comprehensive benefits package designed to help them thrive:
- Competitive compensation and performance-based bonuses
- Medical, dental, and vision coverage
- Flexible time off and wellness days
- Paid holidays and company-wide year-end break
- Paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back
- Mental health resources and wellbeing support
(Benefits may vary by country and will be discussed during the interview process.)
Work Location
This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.
Our Commitment to Inclusion
At Zuora, everyone counts. We believe diverse perspectives make us stronger, and we are committed to building an inclusive workplace where every employee feels valued and empowered. Zuora is proud to be an Equal Opportunity Employer and welcomes applicants from all backgrounds. If you need accommodations during the hiring process, please contact assistance@zuora.com.
Ready to apply?
Apply to Zuora
Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.
Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable.
Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It’s Joyful Headless™, and it changes everything.
WHAT IS IN IT FOR YOU
You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:
- Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
- Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
- Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
- Personal development fund for courses, books, conferences, and material
- VSOP (Virtual Stock Option Plan)
- The annual international team-building trip, quarterly and monthly online get-togethers
- As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
- An international team that loves to have fun at work and works hard together to accomplish shared goals
JOB SUMMARY
Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.
Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.
Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.
In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.
ESSENTIAL JOB FUNCTIONS
- Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
- Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
- Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
- Educate customers on product features, functionalities, and best practices.
- Maintain a positive, empathetic, and professional attitude in all customer interactions.
- Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
- Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
- Assist in training the Technical Support Engineer I and provide mentorship as needed.
- Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
- Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.
EDUCATION AND EXPERIENCE
- Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
- 3+ years of Technical Support Engineering experience.
- Thorough knowledge with consuming RESTful and GraphQL APIs.
- Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
- Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
- Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
- Working knowledge of HTML and CSS.
- Experience with CMS in general; experience with Headless CMS is a plus.
- Fluent in English with excellent verbal and written communication and interpersonal skills.
- Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
- Remote working experience.
- Well organized, self-starter, has excellent work ethic, and pays attention to detail.
- A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
- Ability to work independently with little direct supervision.
- Real passion for solving issues and challenges.
- Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.
ADDITIONAL INFORMATION
Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.
Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.
MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
Remote (home) work opportunity or funded by Storyblok co-working space
GENERAL TERMS
Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here.
All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).
Here is a sneak peek of Storyblok’s Visual Editor
If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com
Ready to apply?
Apply to Storyblok
Finance Planning & Analysis (FP&A) Analyst
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.
What you’ll be working on
- Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets.
- Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.
- Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.
- Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.
- Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.
We’d love to hear from people with
- Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.
- Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.
- Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).
- Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.
- Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 2 days per week.
Please apply using an English version of your resume/CV.
#LI - Hybrid
Why SurveyMonkey? We’re glad you asked
At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Your data
For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.
Ready to apply?
Apply to SurveyMonkey
Associate Technical Account Manager / SQL advanced (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Data‑Focused Technical Account Manager (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Data‑Focused Technical Account Manager (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager / SQL advanced (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager – SQL & Data (Remote - Costa Rica Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager – SQL & Data (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager – SQL & Data (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager - SQL Focused (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager - SQL Focused (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Technical Account Manager – Analytics & SQL (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Technical Account Manager – Analytics & SQL (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Technical Account Manager – Data & Analytics (Remote - Costa Rica Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Technical Account Manager – Data & Analytics (Remote - Mexico Only)
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
The Revenue Cycle Management team is seeking a Staff Backend Software Engineer to play a key role in modernizing our billing platform. This position will focus on designing and implementing architectural solutions for performant, scalable systems that can evolve with our growing business needs. You will lead efforts in cloud integration, ensuring seamless connectivity and monitoring of cloud services, with an emphasis on microservices and target state architectural patterns.
In this role, you will drive code reviews, offering feedback and recommendations to improve the quality and maintainability of our codebase. Your expertise in cloud technologies will be critical as you collaborate with teams to integrate cloud solutions, optimize performance, and establish monitoring practices. You will have the opportunity to shape the future of our billing platform by crafting solutions that are both cutting-edge and aligned with best practices for scalability, security, and reliability.
Your Area of Focus
- Lead Software Development: Design, develop, test, and deploy scalable and maintainable software applications using Spring Boot, Java, React, and cloud technologies.
- Architect and Design: Collaborate with product managers, designers, and cross-functional teams to architect robust and scalable solutions that meet business requirements. Provide input into the technical direction of the team and product.
- Cloud Technology Expertise: Leverage experience with cloud platforms (AWS, Azure, Google Cloud, etc.) to design cloud-native applications. Ensure that applications are optimized for scalability, reliability, and cost-efficiency in a cloud environment.
- Code Reviews & Mentorship: Conduct thorough code reviews, ensuring that the team adheres to best practices for clean, maintainable, and efficient code. Mentor junior and mid-level engineers, fostering a culture of continuous learning and improvement.
- Collaboration and Communication: Work closely with product and design teams to define requirements, deliver timely solutions, and provide technical expertise throughout the product lifecycle.
- Performance and Optimization: Monitor and optimize the performance of applications. Identify bottlenecks and implement performance improvements across both frontend (React) and backend (Java/Spring Boot) layers.
- Agile Development: Participate in Agile development processes, including sprint planning, daily standups, retrospectives, and backlog grooming. Contribute to defining and prioritizing work within the team.
- Stay Current: Continuously research and apply emerging technologies and industry best practices to improve the development process and product quality.
Your Professional Qualifications
- Minimum 8 years of professional software engineering experience with a strong track record of delivering complex software solutions.
- Strong expertise in Java and Spring Boot for building scalable and secure backend systems.
- Experience with building RESTful APIs and microservices architectures.
- Hands-on experience with React and frontend web technologies.
- Experience with modern front-end workflows and state management
- Practical experience with one or more cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with cloud-native technologies (e.g., containers, serverless, CI/CD pipelines).
- Strong Understanding of Software Design Patterns: Experience in object-oriented design principles, microservices architectures, and cloud-native application design.
- CI/CD & DevOps Practices: Experience with CI/CD pipelines, automated testing, and deployment practices. Familiarity with tools such as Jenkins, Harness, Docker, Kubernetes, or similar.
- Database Expertise: Strong experience with both relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, DynamoDB) and an understanding of database design and optimization.
- AI Expertise: Demonstrating usage of AI tools supports your daily work when doing research, debug, coding and deployment of new solutions.
(For Recruiter use only) #LI-SS1 #LI-Hybrid
About Tebra
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Compliance & Privacy Disclosures
NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
Ready to apply?
Apply to Tebra
About the Role:
Your Impact:
- Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
- Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
- Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
- Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
- Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
- Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
- Manage complex customer engagements and deliver high-touch technical and strategic support
- Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
- Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
Your Qualifications:
- 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
- Proven technical expertise, including experience building integrations between platforms
- Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
- Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
- Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
- Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
- A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)
Standout Qualities:
- Experience working with enterprise-level customers and managing complex stakeholder environments
- Ability to combine technical depth with strategic business thinking
- Confidence presenting to executive audiences and influencing decision-making
- Experience supporting product adoption, workflow optimization, and customer enablement programs
- A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs
Team Dynamics:
Our Work Style:
Why Join Wrike?
- 18 Company Holidays + Paid Vacation
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical, Dental & Vision Insurance (Employees + Dependents)
- Employee Assistance Program (EAP)
- Life Insurance Plan
What’s Next?
- Recruiter pre-screen 30 mins
- Hiring Manager Interview 45 mins
- Panel Interview 45 mins
- Final Interview 30 mins
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike
About the Role:
Your Impact:
- Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
- Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
- Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
- Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
- Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
- Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
- Manage complex customer engagements and deliver high-touch technical and strategic support
- Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
- Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
Your Qualifications:
- 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
- Proven technical expertise, including experience building integrations between platforms
- Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
- Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
- Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
- Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
- A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)
Standout Qualities:
- Experience working with enterprise-level customers and managing complex stakeholder environments
- Ability to combine technical depth with strategic business thinking
- Confidence presenting to executive audiences and influencing decision-making
- Experience supporting product adoption, workflow optimization, and customer enablement programs
- A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs
Team Dynamics:
Our Work Style:
Why Join Wrike?
- Flexible Time Off (FTO)
- Company 401(k) Match
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Health Insurance (Employees + Dependents)
- Disability (STD, LTD) & Life Insurance Plans
- Working from Home Allowance ($40 / Monthly)
- $500 Working from Home home office set-up Stipend
- Recruiter pre-screen 30 mins
- Hiring Manager Interview 45 mins
- Panel Interview 45 mins
- Final Interview 30 mins
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Ready to apply?
Apply to Wrike
Senior Analyst - Information Security
The Senior Analyst, Information Security will be a part of the team responsible for assisting clients and prospects with security and privacy inquiries, managing the daily flow of questionnaires, assessments, and trust related requests, and security and compliance strategy to protect Movable Ink’s platform. You'll work closely with leaders from around the organization to support a strong security posture aimed at protecting our customers' data. This includes ensuring that information security controls are operating effectively and incrementally improved.
Responsibilities:
- Triage, prioritize, and manage incoming client and prospect security requests across email, Zendesk, and other intake channels.
- Investigate and troubleshoot complex issues, perform root-cause analysis, provide advice on risk management strategies, and support the implementation of risk mitigation measures
- Review various manual processes across the program and find innovative solutions to use automation where possible for process efficiency
- Coordinate across a variety of teams to gather information and resolve client inquiries
- Perform light TPRM intake and triage, including logging new vendor requests and coordinating basic review steps.
- Support the TPRM process by tracking vendor assessments and maintaining status visibility for stakeholders.
- Assist with internal and external audits, ensuring security practices comply with relevant regulations.
- Stay informed of industry trends, security threats, and regulatory changes, recommending adjustments to access control policies as needed.
Qualifications:
- 3-5 years of experience in a security analyst focused role
- Foundational knowledge of information security, compliance, and SaaS environments
- Experience working with ticketing platforms and Trust Center platforms (or similar tools)
- Excellent troubleshooting skills and the ability to logically think through problem resolution
- Strong communication skills across all levels and departments of the organization
- Must possess high attention to detail and the ability to prioritize work while successfully managing multiple projects and deadlines with minimal oversight
- Exposure to privacy or security-related compliance frameworks preferred (e.g., SOC2, ISO 27,000 series, and GDPR)
- Security related certification(s) a plus
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink
Manager, Knowledge Systems & Automation
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.
In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.
What you’ll be working on
- Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
- Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
- Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
- Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
- AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
- Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
- Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
- Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.
We’d love to hear from people with
- 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
- Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
- IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
- Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.
Please apply using an English version of your resume/CV.
#LI - Hybrid
Why SurveyMonkey? We’re glad you asked
At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Your data
For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.
Ready to apply?
Apply to SurveyMonkeySenior Zuora Solutions Architect
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
We’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required.
What you’ll be working on
- Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
- Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
- Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
- Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
- Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.
We’d love to hear from people with
Required
- 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members
- 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
- Experience with Zuora Orders and Orders API.
- Experience in writing solution documents, POC, and analyzing issues.
- Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.
Nice to have
- Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system.
- Conducting demos and design walkthrough sessions with other teams and the stakeholders.
- Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.
#LI-remote
Why SurveyMonkey? We’re glad you asked
At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Your data
For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.
Ready to apply?
Apply to SurveyMonkey
Executive Assistant
P-1484
Databricks Executive Assistants are strategic partners who drive efficiency, foster collaboration, and enable our most senior leaders to scale their impact. As we continue to expand globally, we are seeking an experienced Executive Assistant in Costa Rica to support our executive leadership team. This role will work closely with Executives in Costa Rica and the United States, managing complex calendars, orchestrating high-impact meetings and events, and serving as a trusted liaison with internal and external stakeholders. Occasional travel may be required to support critical company initiatives and events.
Impact you will have:
- Executive Assistants are empowered to focus on strategic priorities, resulting in a more effective and agile organization.
- Proactively manage and optimize complex, multi-time zone calendars, ensuring alignment with business priorities and anticipating potential conflicts.
- Independently plan, coordinate, and execute executive travel, team offsites, and high-visibility events, ensuring compliance with company policies and budget.
- Act as the primary point of contact for all meeting and event requests, maintaining a high standard of service and responsiveness.
- Build and maintain accurate records of meetings, events, and requests, ensuring timely follow-up and closure.
- Prepare and review briefing materials, agendas, and follow-up documentation for executive meetings, ensuring leaders are well-prepared and informed.
- Provide coverage and support for other executive staff as needed, demonstrating flexibility and a team-first mindset.
- Handle highly confidential information with the utmost discretion and integrity.
- Foster cross-functional collaboration by building strong relationships with other EAs, business partners, and stakeholders across the organization.
What we look for:
-
- 5+ years of executive administrative experience, preferably in a global technology or software organization.
- Demonstrated ability to exercise sound judgment and make independent decisions in ambiguous or high-stakes situations.
- Advanced calendar management skills (Gmail and Google Calendar expertise required), with a proven track record of supporting multiple executives across time zones.
- Exceptional organizational, time-management, and prioritization skills; able to manage multiple complex projects simultaneously.
- Ability to communicate with C level Executives Assistants
- Strong relationship management and communication skills (C1 English proficiency required), with the ability to influence and collaborate at all levels.
- Experience planning and executing large-scale meetings, events, and travel logistics, including budget management and vendor coordination.
- High level of discretion in handling sensitive information and confidential matters.
- Proactive, solution-oriented, and adaptable to changing priorities and environments.
- Willingness to adjust working hours to support executives in different time zones (primarily US).
- Occasional travel to the United States is required. B1/B2 preferred
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Ready to apply?
Apply to Databricks
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
As a Software Engineer III, you'll take full ownership of key software subsystems, driving their development and support through the entire lifecycle. You'll serve as a subject matter expert in multiple areas, bringing innovative solutions and leading technical discussions to enhance quality and operational processes. If you thrive in leadership roles with minimal supervision, and enjoy solving complex technical challenges, this role offers the opportunity to make a lasting impact on both your team and the product.
Your Area of Focus
- Own software subsystem through full development and support lifecycle.
- Bring creative and innovative software solutions to the team.
- Subject Matter Expert in 2+ area of the software.
- Sounding board for technical discussions.
- Improve quality and operational processes.
- Triage challenging bugs.
Your Professional Qualifications
- 2+ years of software development experience.
- Professional experience developing scalable micro-service based web applications with modern Java and the Spring framework.
- Professional experience developing in HTML5, CSS3, JavaScript, Typescript, and JavaScript frameworks (React, Angular, etc).
- Applicable knowledge in computer architecture and design, data access patterns, scalability and resiliency patterns, and object-oriented software techniques.
- Technical Leadership with Minimal Supervision.
- Strong analytical skills and ability to apply them in day-to-day work.
- Use data to make technical recommendations and decisions.
- Key contributor to technical team discussions and engineering debates.
- Ability to accurately estimate scope on larger software projects.
- Looks beyond current execution of tasks.
- Proficient at debugging other engineers code.
- Ability and credibility from team to lead.
- Strong verbal and written communication skills.
- Domain experience in healthcare preferred, but not required.
(For Recruiter use only) #LI-BG1 #LI-Hybrid
About Tebra
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Compliance & Privacy Disclosures
NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
Ready to apply?
Apply to Tebra
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
As a Senior Full Stack Engineer, you will primarily design and build backend services while possessing the adaptability to support frontend development when necessary. You will evolve the core API layer and downstream services, delivering secure, performant REST APIs. You will lead technical design reviews, improve service reliability, and collaborate across the stack to ship features end-to-end. While your focus is on the backend, you may step into frontend codebases (Angular/React) to unblock delivery and ensure a cohesive user experience.
Your Area of Focus
- Own and evolve platform APIs and services, ensuring low-latency, resilient endpoints for client applications.
- Design and implement Spring Boot microservices using modern patterns (contract-first APIs, layered architecture, DTO mappers, caching).
- Integrate with platform services (appointments, patients, messaging, authentication) via service/domain contracts and RESTful clients.
- Improve reliability and performance with caching (e.g., Ehcache, Redis, etc.), connection management, and efficient data access.
- Implement observability (structured logging, metrics, tracing) and automate build/deploy pipelines.
- Write robust tests across layers (unit, component, contract, integration) using JUnit/TestNG and assist with frontend testing where applicable.
- Mentor engineers, lead design reviews, and document patterns to drive consistency across the stack.
- Contribute to frontend interface development using HTML5, CSS3, and JavaScript frameworks (Angular/React) to support team velocity and feature integration.
Professional Qualifications
- 5+ years of software development experience building Java services in production.
- Expertise with Spring Boot and REST API design; comfortable with contract-first development and layered service architectures.
- Ability to adapt and contribute to modern frontend frameworks (such as Angular or React) when business needs dictate.
- Experience building and consuming service/domain contracts and integrating external/partner APIs.
- Proficient with data modeling and access patterns; capable of optimizing queries, caching, and serialization for high-performance applications.
- Hands-on with mapper/generation tools (MapStruct/Lombok), dependency management (Maven), and build plugins for quality.
- Proficient in automated testing: unit, integration, component, contract, and performance testing.
- Solid understanding of messaging and async patterns (e.g., ActiveMQ/Kafka), feature flags, and configuration management.
- Strong focus on observability, performance profiling, and resilience (timeouts, retries, circuit breakers, idempotency).
- Demonstrated ability to leverage AI-assisted tools (e.g., Codex, GitHub Copilot, ChatGPT) to accelerate coding, debugging, and boilerplate generation.
- Practical experience with GenAI/LLM integration in backend systems
- Competence in frontend web technologies including HTML5, CSS3, and JavaScript/TypeScript.
- Strong verbal and written communication skills; able to explain design tradeoffs to technical and non-technical partners.
(For Recruiter use only) #LI-BG1 #LI-Hybrid
About Tebra
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Compliance & Privacy Disclosures
NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
Ready to apply?
Apply to Tebra
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
Tebra is seeking a Senior Product Business Analyst to advance our product analytics program and unlock smarter, faster decision-making across our platform teams. You’ll be the connective tissue between data and decision-making by translating complex product usage metrics into clear, actionable insights that shape roadmap strategy, feature adoption, and product innovation.
Your Area of Focus
- Define and evolve Tebra’s product performance metrics and reporting infrastructure to ensure visibility into active usage (DAU/MAU) and feature adoption.
- Serve as a strategic business partner to Product and Engineering leadership by translating usage data into actionable insights that guide roadmap prioritization.
- Deliver leadership-ready analyses and Tableau dashboards that influence decision-making and measure progress toward product goals.
- Build and maintain scalable SQL models in Snowflake that power self-service analytics and trusted product reporting.
- Establish unified reporting standards to create a consistent view of the user journey across Product, Engineering, and Finance.
- Partner closely with cross-functional analysts in Customer Success, Growth, and Finance to draw insights connecting product usage to business metrics like retention, expansion, and pricing strategies.
- Build and maintain a comprehensive data dictionary for the product analytics function to ensure data literacy across the organization.
Your Professional Qualifications
- 5+ years of experience in Product Analytics, Business Intelligence, or Data Analytics within a SaaS environment.
- Consultative leadership aligning and guiding product teams to optimize user flows, feature stickiness, and overall platform health.
- Expertise in SQL, Snowflake, and Tableau to build automated analytics models that drive self-service insights at scale.
- Experience handling PHI (Protected Health Information) and navigating the security requirements of highly regulated healthcare data environments.
- Demonstrated success analyzing financial data, billing metrics, or revenue cycle management (RCM) workflows within a product context.
- Strong ability to break down ambiguous business problems into structured, solvable components for technical teams.
(For Recruiter use only) #LI-SS1 #LI-Hybrid
About Tebra
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Compliance & Privacy Disclosures
NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
Ready to apply?
Apply to Tebra
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
We are looking for a customer-focused individual to help shape the future of our Tebra platform. This role is an exciting and challenging opportunity to be a partner in an embedded team of cross-functional counterparts. You will be joining a close-knit, collaborative product design culture with a focus on raising the bar of the day-to-day product experience for our healthcare providers and their patients.
Your Area of Focus
- You contribute to the vision and design strategy that connects customer and business value.
- You have strong creative and conceptual design skills and the ability to evolve ideas that drive innovation.
- You have an effortless working knowledge of design fundamentals, principles, and core skills.
- You build and utilize your product knowledge to navigate ambiguity, identify opportunities and define customer problem statements.
- You need minimal direction on design methods and approaches to validate solutions.
- You can facilitate cross-functional, collaborative ideation sessions using a variety of methods.
- You make proficient use of design system guidelines and contribute to components and patterns that include optimization and refinements to structural elements and patterns.
- You are a strong collaborator and communicator who creates understanding, drives alignment, and can work independently.
- You are an effective presenter with the ability to anticipate questions and concerns, articulate a data supported point of view, synthesize and process feedback, and determine next steps.
- You have a working knowledge of business logic and dependencies between design, front-end development, and back-end technologies and the ability to successfully navigate the capabilities and constraints of existing technical systems.
- You work closely and in partnership with your product and engineering counterparts and outside of your core team inclusive of other designers, research, marketing, sales, and customer service.
- You can lead customer research sessions with some support and: interview customers effectively; guide the process to glean effective insights; and uncover and socialize areas of opportunity.
- You possess a working understanding of various research methods, including rapid prototyping, card sorting, affinity mapping.
- You are comfortable evaluating and leveraging AI tools to augment processes that result in efficiency and quality improvement.
- You seek out and incorporate both quantitative and qualitative data for use in reasoning and decision making.
- You seek out feedback and inputs from a variety of sources in order to move solutions forward, drive innovation, contribute to a connected and holistic overall experience for our customers and users, and invest in your relationships with peers and stakeholders.
Your Professional Qualifications
- 3+ years of experience in a FT Product Design role (not inclusive of internships or bootcamp courses)
- Experience in B2B and/or B2C (SMB customer experience a plus; previous Healthcare a plus)
- Has a portfolio that demonstrates the following:
- Ability to deliver simplified, intuitive, and responsive user experiences for complex operations and flows—AI native experiences a plus (desktop web, mobile web, native app)
- Ability to use data insights to iterate on design solutions
- Accomplished to expert level in several of the following skills:
- UX Design
- Visual User Interface Design
- Interaction Design
- Responsive Design
- Mobile + native mobile design
- Rapid Prototyping + iterative design
- Information Architecture
- Accessibility
- Qualitative + Quantitative data synthesis
- Experience working with a design system
- Expert with Figma suite of tools (including FigJam and FigmaMake)
- Experience leveraging AI tools in product design process
- Growth Mindset
(For Recruiter use only) #LI-SS1 #LI-Hybrid
About Tebra
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Compliance & Privacy Disclosures
NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
Ready to apply?
Apply to Tebra
Technical Support Specialist
As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.
Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.
This remote role would suit a Costa Rica-based Tech Support Specialist who can work a 9am–6pm, Monday to Friday schedule, and participate in an on-call rotation. The on-call rotation typically occurs once a month, with each shift lasting one full week (Monday to Monday), including evenings.
Responsibilities:
- Become a technical expert in Movable Ink’s Products and custom solutions
- Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
- Participate in an on-call rotation, taking ownership of incoming emergency issues from both clients and internal stakeholders
- Provide customer feedback to our Product and Engineering teams
- Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services
Qualifications:
- 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
- Experience with inspecting and diagnosing web-applications and/or mobile applications
- Strong understanding of and experience with REST APIs and/or GraphQL API
- Knowledge of Single Sign-on set up and debugging, including OAuth, SAML, and SCIM
- Knowledge on relational databases
- Ability to reproduce customer issues, perform initial triage and identify bugs needing Engineering work
- Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
- Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
- Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
- Solid knowledge of HTML/CSS
- Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
- Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
- Solid understanding of cloud hosting platforms
- Superb written and verbal English communication skills, with experience contributing to internal and external documentation
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink
Deal Desk Analyst
The Deal Desk team’s primary objective is to ensure that complex, high-value deals make their way through internal processes with cross-functional alignment with a focus on achieving the company’s objectives. As a key member, you will help shape negotiation strategies for complex deals and become a trusted advisor to the sales team. If you are a highly motivated individual who thrives in a fast-paced environment and is not afraid to take initiative, this is the right role for you.
Responsibilities:
- Manage non-standard deals through the review process to assess risk, ensure quality assurance, business, and operational compliance
- Collaborate with various teams such as sales, legal, and finance to facilitate deal execution and resolve any issues or conflicts that may arise during the process
- Maintain commercial details in Salesforce and help standardize custom terms across regions, products and channels to enable predictable outcomes
- Serve as a trusted advisor by providing guidance and insights to the sales team on optimal deal structure and pricing
- Assist in streamlining key operational workflows to support efficient and sustainable growth
- Drive improvements in reporting and dashboards to measure outcomes and track key metrics
- Provide ongoing support in documenting our processes as well as best practices and lessons learned in deal strategy
- Foster a high-performing team environment by proactively seeking out opportunities for personal and team development
Qualifications:
- 3+ years of experience in a relevant field (e.g. sales operations, revenue operations, order management, or deal strategy, tech/SaaS background a plus)
- Proficiency in Salesforce (CPQ a plus), Excel, and Google Sheets
- Ability to build relationships and trust with internal stakeholders at all levels across all functions
- Project management and risk assessment abilities
- Operates with minimal supervision and high discretion
- Organizational and analytical skills
- Out of the box thinker and ability to think creatively to solve problems
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink
Front End Developer, Client Solutions
As a Front End Developer at Movable Ink, you’ll partner with some of the world’s most recognized brands, helping them bring dynamic, real-time marketing experiences to life across email, web, mobile, and display channels. You’ll work within a flexible React-based framework but spend most of your time writing vanilla JavaScript, HTML, and CSS to create polished, custom solutions that deliver immediate business impact for clients. Projects are short-cycle, varied, and collaborative, requiring creativity, technical craftsmanship, and clear communication. Think smaller, purpose-built applications in a fast-paced, agency-like environment.
Responsibilities:
- Collaborate with Client Experience Managers and Solutions Architects to scope and define technical requirements for client projects
- Build, test, and deliver client-specific apps and dynamic experiences on top of the Movable Ink Platform
- Translate designs and ideas into functional, production-ready email/web/mobile experiences
- Provide input on feasibility and UX improvements during the design phase
- Balance multiple projects at once with autonomy and ownership, delivering on time and upholding code quality
- Troubleshoot and support deployed client projects as needed
Qualifications:
- 2+ years of experience writing client-side technologies (JavaScript, HTML, CSS)
- Strong vanilla JavaScript fundamentals; React knowledge is a plus, but not the core of your daily work
- Experience working in an environment where priorities shift and projects are short-term and highly varied (agency or consulting experience is a plus)
- Familiarity with consuming REST APIs and working with dynamic data
- Strong UX sensibility and attention to detail
- Experience with automated testing tools (Jest, Karma, etc.) is a plus
- Strong time management skills and ability to work independently on multiple concurrent projects in a dynamic, client-facing environment
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink
Recruiter
Movable Ink’s People Team is looking for a strategic, hands-on Recruiter to support our growing hiring needs. In this role, you’ll own full-cycle recruiting across multiple teams and locations, from sourcing and screening through offer acceptance. You'll work closely with hiring leaders to understand their needs and build thoughtful, effective hiring strategies. You’ll balance moving quickly with bringing on quality hires, while creating a great experience for both candidates and hiring managers. By leveraging data, feedback, and problem-solving, you will play a vital role in shaping and continuously enhancing our talent acquisition strategy, ensuring we attract and retain the best people to drive Movable Ink’s success.
Responsibilities:
- Manage the end-to-end candidate journey, including outreach, interview coordination, offer negotiation, and support pre-first day onboarding coordination, ensuring a positive and efficient candidate experience
- Collaborate strategically across the business to anticipate hiring needs and understand how roles contribute to organizational success
- Educate and guide hiring managers on recruiting process and best practices ensuring clarity, alignment, and shared accountability
- Leverage recruiting data to surface insights that improve team effectiveness and candidate pipeline health
- Lead or contribute to People team projects focused on improving processes and scaling our recruiting efforts
Qualifications:
- At least 3+ years in a fast-paced, high-volume recruiting role with experiencing recruiting internationally
- Strong sourcing skills and experience designing thoughtful, customized search strategies for a variety of roles
- A proactive "no-job-is-too-small" attitude and a willingness to adapt and evolve
- Excellent communication skills and the ability to build trusted partnerships with hiring managers and stakeholders
- Solid understanding of the tech market, landscape and what Movable Ink can do to continue being an employer of choice
- Experience with modern ATS tools like Greenhouse, and sourcing tools like LinkedIn Talent Recruiter, Gem, and Juicebox is a plus
- Previous experience working in a general HR capacity is a plus
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink
Don't see what you're looking for? Join the LightForce Talent Community
Don’t See What You’re Looking For? Join the LightForce Talent Community
About LightForce
LightForce is leading the digital transformation of orthodontics and redefining the standard of care for patients. Our fully digital, 3D-printed orthodontic platform increases practice efficiency, improves clinical consistency, and enables more predictable treatment outcomes.Unlike traditional stock brackets, LightForce delivers fully customized, patient-specific brackets paired with AI-driven treatment planning—optimizing outcomes at scale. With recent advancements unlocking the next phase of digital orthodontics, LightForce continues to push the boundaries of what’s possible in personalized care.
Learn more at www.lf.co
Stay Connected
If you're excited about LightForce but don’t see a current opening that’s the right fit, we still want to hear from you.
Submit your resume, and we’ll keep your information on file. As opportunities arise that match your background, we’ll reach out.
Roles at LightForce may be:
- Full-time (exempt or non-exempt)
- Based in Wilmington, MA, Canada, or Costa Rica
- Hybrid or Remote, depending on the position
Perks & Benefits
- 10 paid holidays per year
- Unlimited PTO for salaried positions
- Medical, dental, and vision plans with generous premium coverage
- Group plan voluntary life insurance
- Fringe benefits
- 401(k) retirement plan
- Paid parental leave
- Workplace perks such as free food and coffee
LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer. We do not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Violations may result in criminal and civil penalties.
Ready to apply?
Apply to LightForce Orthodontics