Movable Ink
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Personalization Producer L3
Share this job
As a Personalization Producer L3 you will work on marketing campaigns for some of the world’s best known brands. You will use Movable Ink’s Visual Experience Platform to deliver unique, personalized visual experiences for our clients’ marketing campaigns across email, web and other channels. You will manage a growing portfolio of client campaigns, responsible for all stages of a campaign build from brief through to final asset delivery.
Responsibilities:
- Develop a deep understanding of our Visual Experience platform
- Build dynamic content using the apps in our platform based on detailed client briefs using HTML/CSS/Javascript
- Reply to campaign requests from clients and manage campaign builds using our ticketing system
- Test each build to make sure it meets all the requirements (zero errors)
- Track your time for each build
- Manage a growing portfolio of client campaigns
Qualifications:
- Proficiency in written and spoken English
- Strong communication skills, as you'll be working with our Client Experience team
- Strong foundation in HTML, CSS and Javascript
- Comfortable troubleshooting code through debugging issues efficiently and effectively
- Experience building pixel-perfect content against creative files (ie. Photoshop)
- Self-starter with a strong work ethic
- Self-awareness, a positive attitude and empathy; detail oriented
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink
Technical Support Specialist
Share this job
As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.
Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.
This remote role would suit a Costa Rica-based Tech Support Specialist who can work a 9am–6pm, Monday to Friday schedule, and participate in an on-call rotation. The on-call rotation typically occurs once a month, with each shift lasting one full week (Monday to Monday), including evenings.
Responsibilities:
- Become a technical expert in Movable Ink’s Products and custom solutions
- Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
- Participate in an on-call rotation, taking ownership of incoming emergency issues from both clients and internal stakeholders
- Provide customer feedback to our Product and Engineering teams
- Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services
Qualifications:
- 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
- Experience with inspecting and diagnosing web-applications and/or mobile applications
- Strong understanding of and experience with REST APIs and/or GraphQL API
- Knowledge of Single Sign-on set up and debugging, including OAuth, SAML, and SCIM
- Knowledge on relational databases
- Ability to reproduce customer issues, perform initial triage and identify bugs needing Engineering work
- Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
- Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
- Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
- Solid knowledge of HTML/CSS
- Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
- Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
- Solid understanding of cloud hosting platforms
- Superb written and verbal English communication skills, with experience contributing to internal and external documentation
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink
Client Experience Associate
Share this job
The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.
Responsibilities of the Client Experience Associate:
- Learn the Movable Ink platform and email industry eco-system.
- Support Client Experience Manager (CXM) on named accounts as backup contact.
- Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution.
- Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis.
- Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings.
- Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
- Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements.
- Manage contact roles in Salesforce for all clients organizations.
- Take minutes in client meetings and document in Gainsight.
- Troubleshooting queries and QA campaign setups for clients
- Produce written documentation for custom projects
Qualifications:
- Ability to manage multiple deadlines and deliverables simultaneously
- Excellent oral and written communication skills
- Strong ability to work well with others
- Adaptability in a fast-changing environment
- Positive attitude
- Focuses on outcomes
- Self-Motivated
- Creative & entrepreneurial-minded
- Willing to try new things
- Coachability
- Desire to learn HTML/CSS/Javascript and Photoshop
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink
Front End Developer, Client Solutions
Share this job
As a Front End Developer at Movable Ink, you’ll partner with some of the world’s most recognized brands, helping them bring dynamic, real-time marketing experiences to life across email, web, mobile, and display channels. You’ll work within a flexible React-based framework but spend most of your time writing vanilla JavaScript, HTML, and CSS to create polished, custom solutions that deliver immediate business impact for clients. Projects are short-cycle, varied, and collaborative, requiring creativity, technical craftsmanship, and clear communication. Think smaller, purpose-built applications in a fast-paced, agency-like environment.
Responsibilities:
- Collaborate with Client Experience Managers and Solutions Architects to scope and define technical requirements for client projects
- Build, test, and deliver client-specific apps and dynamic experiences on top of the Movable Ink Platform
- Translate designs and ideas into functional, production-ready email/web/mobile experiences
- Provide input on feasibility and UX improvements during the design phase
- Balance multiple projects at once with autonomy and ownership, delivering on time and upholding code quality
- Troubleshoot and support deployed client projects as needed
Qualifications:
- 2+ years of experience writing client-side technologies (JavaScript, HTML, CSS)
- Strong vanilla JavaScript fundamentals; React knowledge is a plus, but not the core of your daily work
- Experience working in an environment where priorities shift and projects are short-term and highly varied (agency or consulting experience is a plus)
- Familiarity with consuming REST APIs and working with dynamic data
- Strong UX sensibility and attention to detail
- Experience with automated testing tools (Jest, Karma, etc.) is a plus
- Strong time management skills and ability to work independently on multiple concurrent projects in a dynamic, client-facing environment
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink