Strategy Jobs in Calgary.
All active Strategy roles based in Calgary.
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Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About the Role
Verkada is seeking a high-velocity Enterprise Account Executive to spearhead our expansion within the Calgary corporate market. As a key member of our growing Corporate Field Sales team, you will be responsible for driving new business acquisition across all non-government organizations in the region. This isn't just a sales role; it’s an opportunity to own a territory, disrupt a legacy industry, and help Calgary’s leading businesses modernize their physical security infrastructure with our integrated cloud platform.
With consistent year-over-year growth, Verkada offers an unparalleled opportunity for sales professionals to join a market leader at an exciting stage. If you are an ambitious "hunter" looking to accelerate your career, you will thrive in our high-velocity, disruptive environment. This is more than a job - it’s a chance to build a legacy within a rapidly scaling startup that is redefining an entire industry.
This position reports to the Regional Sales Director for Western Canada.
What You'll Do
- Develop and implement a comprehensive territory plan
- Dedicate at least 50% of your time to field-based sales activities away from the workplace, including customer meetings, site visits, and relationship-building
- Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on net new business sales. This includes prospecting and lead generation, providing product demos, product trials, and strategic negotiations with customers and channel partners
- Meet or exceed individual targets and contribute to the overall team and company success. Penetrate new, untapped markets with greenfield accounts
- Initiate and manage expansion discussions to drive customer retention
- Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to drive deal registrations each quarter
- Drive business growth and enhance market presence through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events, and public sector market sector knowledge/intelligence
- Gain an in-depth and detailed understanding of Verkada’s business and products
- Create effective presentations and proposals; create urgency to drive deal closure, negotiate pricing, and contractual agreements
- Provide account analysis, quarterly business reviews, and accurate revenue forecasts
- This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements, and team collaboration.
What You Bring
- 5-10+ years in B2B software/hardware sales (quota-carrying).
- 2-3+ years of experience building greenfield territories and closing new business within Enterprise accounts; familiarity with the energy industry in Canada is a plus
- Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents
- Willingness to have a strong field presence multiple days per week; Must live in the territory & be willing to travel up to 50%
- A demonstrable track record of success managing longer, complex sales cycles and engaging with all levels, from end users to business champions to C-level executives
- Experience collaborating with internal and external channel partner teams to sell through and with channel partners is a plus
- Relevant software or hardware industry experience in any of the following domains: security software, physical security, hardware, or SaaS is a plus
- Strong knowledge and execution of MEDDIC is highly preferred
- Excellent verbal and written communication skills
- Thrive working in a fast-paced, dynamic environment with a strong sense of urgency
- BS/BA degree is strongly preferred
- Must live within the Province of Alberta; Calgary is strongly preferred
Canada Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and well-being of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 70% for family premiums
- Medical, vision, and dental coverage
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
- Professional development stipend
- Wellness/fitness benefits
Additional Information
- You must be independently authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.
Annual Pay Range
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
Ready to apply?
Apply to Verkada
Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About Firstbase, an AppDirect subsidiary
Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.
About You
AppDirect Product Managers are at the heart of innovation, turning ideas into impactful solutions that generate profitable revenue streams. You thrive at the intersection of technical execution and business strategy, bridging both worlds to unlock growth opportunities. With a bias for action, a knack for tackling complex problems, and the autonomy to drive meaningful outcomes, you’ll play a critical role in shaping our future.
What you’ll do and how you’ll have an impact
- Own the AI-IT Ops product vision: Working with the Firstbase GM, define and execute the roadmap for AI-driven IT operations capabilities, identifying where automation and intelligence can replace manual workflows and create measurable efficiency gains for customers.
- Architect and launch new Firstbase editions: Lead the development of distinct product tiers, packages, and add-on products that expand Firstbase's addressable market through vertical-specific offerings, pricing/feature segmentation, and integration bundles within AppDirect's broader ecosystem.
- Drive platform value metrics: Own the KPIs that demonstrate Firstbase's worth to customers and to AppDirect retention, expansion revenue, usage depth, NPS—and build product capabilities that directly move these numbers.
- Lead cross-functional transformation initiatives: Partner with engineering, design, operations, product marketing, sales channel, and internal teams to identify and execute on the highest-leverage opportunities for platform improvement, balancing quick wins against foundational investments.
- Make data-informed decisions: Leverage metrics, feedback, and operational insights to guide product priorities and validate impact.
- Engage cross-functionally: Work closely with Sales, Customer Success, Finance and other internal teams to align priorities and ensure organizational readiness for launches.
- Enhance the logistics journey: Deliver net-new capabilities that strengthen the B2B and B2B2C experience, incorporating elements of asset management where they intersect with logistics workflows.
- Collaborate with external partners: Engage with logistics vendors as needed to support process improvements and technology integrations.
What we are looking for
- 7+ years of Product Management experience with a track record of owning complex, high-impact workflows end-to-end
- Proven success in delivering measurable outcomes based on new feature iteration and delivery inside an existing platform.
- Ability to translate complex customer wants into fully developed product solutions.
- Experience in fast-paced SaaS or marketplace environments with the ability to ramp quickly
- Strong technical fluency, comfortable reading API documentation, understanding data flows, and collaborating closely with engineers
- Data-driven decision-making skills, leveraging analytics and feedback loops to inform priorities
- Excellent collaboration skills and proven ability to partner with operations teams and cross-functional stakeholders
- Customer experience mindset with a passion for improving user journeys while driving operational efficiency
- Familiarity with warehouse management systems or other Ops tooling is a bonus
- Bilingualism in spoken and written communication is essential
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
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The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.
Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.
Ready to apply?
Apply to AppDirect
Senior Manager, Application Support (East Coast, USA)
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Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.
Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.
Join us in our mission to help companies make smarter pay decisions they can trust!
About the role
Syndio is transforming how companies understand and act on workplace equity — and as we launch new daily-use products into the market, the way we support customers needs to transform too. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future: a lean, AI-native function that scales with product growth, stays close to customers, and serves as a high-signal feedback loop between users and engineering.
This is a rolling the sleeves builder role. You'll inherit a technically sharp, high-trust team and a clear mandate: architect a support function where intelligent AI agents handle the majority of interactions autonomously, human effort is reserved for what requires genuine judgment, and the gap between incoming ticket volume and resolved ticket volume is continuously closing — without proportional headcount growth.
You'll need to be as comfortable designing a multi-agent orchestration system as you are coaching a team member through a difficult customer conversation. The right person for this role sees agentic AI not as a tool to bolt onto existing processes, but as the foundation to build from.
What you'll own
Vision and strategy for agentic support. You'll define what the support function needs to look like as AI capabilities evolve — setting the architecture for how customer-facing agents, orchestration layers, and human escalation paths fit together. This isn't a roadmap you inherit; it's one you build and continuously refine as the technology and the product surface area change.
Customer-facing agent design and operations. You'll own the build-out of an AI-native support layer — designing the agents customers interact with, the knowledge bases that power them, the escalation logic that routes edge cases to humans, and the quality standards that govern all of it. You're not enabling a tool; you're designing a system.
Analytical rigor and business decision support. You'll own the metrics that matter: ticket inflow rates, autonomous resolution rates, escalation patterns, time-to-resolution, and the gap between incoming and resolved volume. You'll use this data to make and support business decisions — including when to deploy additional agent capacity, when to invest in knowledge base coverage, and where human support is still the right answer.
Team leadership and development. You'll manage, coach, and grow a team that operates at the intersection of technical investigation, customer empathy, and engineering partnership. You'll own performance development, create clarity on roles and expectations, and build a culture where people do their best work.
Agentic bug triage and resolution. You'll formalize how AI agents are used in the bug investigation and resolution workflow — defining which categories of issues are in scope for agent-assisted diagnosis, establishing human review gates, and working with engineering to make the workflow fast and safe.
Cross-functional partnership. Support sits at the center of the product feedback loop. You'll maintain strong working relationships with Engineering, Customer Success, and Product — ensuring that patterns in support data flow into sprint planning and that escalations move quickly when they need to.
Scaling for product growth. With multiple products launching in 2026, you'll own the readiness plan — ensuring agents, processes, and the team are prepared for a significant increase in ticket volume from daily-use products with larger, more diverse user bases.
What we're looking for
A vision for the agentic future of support. You have a clear, informed point of view on where AI-native support is heading — and the experience to back it up. You've thought deeply about multi-agent systems, orchestration, customer-facing agents, and where the human layer belongs in all of it.
Technical fluency. You don't need to be an engineer, but you need to be credible in technical conversations. You're comfortable reading logs, understanding how a web application works end to end, and forming a clear hypothesis about what's broken and why. Experience with observability tooling, agent orchestration platforms, or workflow systems is a strong plus.
AI and automation depth. You've built or operated AI-assisted support workflows with real production usage. You think natively about leverage points — where agents compound, where they break down, and how to design for both.
Analytical capability. You're fluent in support metrics and know how to build the instrumentation to track what matters. You can look at inflow vs. resolution trends and translate them into business recommendations with confidence.
Customer empathy and communication. You understand that every ticket represents a real person with a real problem. You set the standard for how your team and your agents communicate with customers — clearly, honestly, and with genuine care for their experience.
Operational rigor. You know how to design a workflow, measure what matters, and iterate. You've built support processes that scale — not just documented the ones that exist.
People leadership. You've managed high-performing teams and know how to develop ICs who are already excellent. You give feedback directly and create an environment where people grow.
Experience
- 8+ years in technical support, engineering operations, or a related function
- 2+ years managing people
- Demonstrated experience building or scaling support operations at a SaaS company
- Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems
- Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level
- Experience working closely with engineering teams and contributing to cross-functional processes like sprint planning or incident review
What success looks like in year one
By the end of your first year, you've articulated and begun executing a clear multi-year vision for AI-native support. Customer-facing agents are handling the majority of L1 tickets autonomously. Agent-assisted workflows have materially shortened bug resolution cycles. You're tracking inflow and resolution rates with enough precision to make confident capacity recommendations. And the team is operating as a strategic function — not a help desk — with ticket volume growing and manual effort not growing with it.
- 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD.
- Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
- 🏆 Syndio Equity. So you can share in Syndio’s success.
- 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave.
- 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
- 🏥 Life Insurance & Disability. Syndio covers the full premium.
- 🏦 401(k). To help you save for your future
- 📍 Remote-First within the following approved East Coast states: CT, DC, FL, GA, MD, MA, NJ, NY, OH, PA, RI, SC, VT, and VA #LI-Remote
Interview overview
Below you'll find an outline of the interview plan for our Senior Manager, Applications Support position. Please note that while this is what we expect the process to look like, we may ask you for supplemental information or require an additional step before making a final decision.
- Recruiter Screen - 25min
- Hiring Manager - 30min
- Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max
- Final Interview - Engineering Leader - 30min
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
Ready to apply?
Apply to Syndio
Forward Deployed Engineering Solutions Consultant (USA)
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Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.
Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.
Join us in our mission to help companies make smarter pay decisions they can trust!
About the role
We are seeking a Forward Deployed Engineer to serve as the technical architect and execution lead for our most critical client implementations. You will be a founding member of a team dedicated to the "last mile" of the Syndio experience - ensuring that our customers’ complex data environments are seamlessly integrated into our platform and clients can be onboarded into our platform with minimum effort.
In this role, you aren’t just "onboarding" a client; you are building the data foundations that allow enterprise leaders to make fair, confident pay decisions. You will work at the intersection of Software Engineering and Solutions Architecture, using our new Implementation Platform and cutting-edge AI tools to transform disparate data into Decision Intelligence.
Why this role is exciting
- Hands-on Technical Execution: Own the end-to-end technical implementation for strategic clients, from initial data ingestion to complex group configurations in the Syndio platform.
- Innovate with AI: Use advanced AI prompt engineering to navigate product exceptions and architect creative solutions for unique client edge cases that "out of the box" features don't yet cover.
- Drive True Adoption: Ensure the platform isn't just "live"; it’s embedded. You will design configurations that make Syndio an indispensable part of a client’s daily HR and compensation workflow.
- Modern Tech Stack: Work with modern integration tools and help migrate existing clients to our new, high-scale Implementation Platform.
- Cross-Functional Impact: You will provide direct feedback to the Core Engineering and Product Teams and in some cases directly build the core product to help shape.
Basic Requirements:
- 3-5+ years of experience as a Software Engineer, Forward Deployed Engineer, or Technical Solutions Consultant in a B2B SaaS environment.
- Technical Proficiency: Strong hands-on experience with SQL and Python for data transformation and ETL processes.
- AI Prompting Mastery: Proficiency in leveraging LLMs and AI prompting to accelerate complex implementations, automate data mapping and resolve technical product exceptions.
- Integration Expertise: Experience working with APIs and modern iPaaS / Integration tools to move data between enterprise systems (HRIS, ATS, Payroll).
- Client-Centric Vision: Ability to lead technical deep-dives with client stakeholders, translating their business needs into platform configurations.
- Operational Excellence: Proven ability to manage multiple complex technical workstreams simultaneously while maintaining high quality and documentation standards.
About You:
- You are a "Technical Visionary": You don't just follow a checklist; you look at a client’s data and requirements, and see the most efficient path to value.
- You Thrive on Complexity: You enjoy the "puzzle" of mapping messy, real-world enterprise data into a structured platform.
- You are a Strong Communicator: You can explain a complex SQL join to a non-technical HR leader and a product roadmap to a backend engineer.
- You are an Early Adopter: You are excited about using AI to augment your workflow and are constantly looking for ways to automate repetitive implementation tasks.\
- You Value Partnerships: You work well cross-functionally and understand that successful implementations require a blend of technical precision and empathetic customer service.
Why you'll love it here:
- 💰 Competitive Compensation. For this role our salary is targeted at $105-$140k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
- 🏆 Syndio Equity. So you can share in Syndio’s success.
- 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave.
- 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
- 🏥 Life Insurance & Disability. Syndio covers the full premium.
- 🏦 401(k). To help you save for your future
- 📍 Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI #LI-Remote
Role Progression:
In the 1st Month:
- Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
- Master the new Integration Platform and current data loading artifacts.
- Shadow 2-3 strategic client implementations and identify potential automation opportunities.
- Contribute to a pilot migration of an existing client’s data into the new platform.
At 3 Months:
- Independently lead technical implementations for new clients.
- Execute data migrations for a segment of the existing client base into the new Integration platform.
- Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
- Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.
By 6 Months:
- Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
- Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
- Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.
The interview overview
Below you'll find an outline of the interview plan for our Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min phone call with a member of our Talent Team.
- 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
- 75 min hands-on technical interview with a Senior Engineer.
- 2-3 video interviews with key members of the Customer Success and Product teams.
- 30 min interview with the SVP of Engineering - Data Strategy.
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
Ready to apply?
Apply to Syndio
Partner Manager
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About the Team
Partner Managers are a direct contact to some of the most valuable merchants that partner with DoorDash. Partner Managers are in direct contact with business owners and have an action-oriented mindset to tackle any opportunity that arises in their book of business. Partner Managers are assigned to a book of business that they work with closely to ensure their success and growth on DoorDash.
About the Role
Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can. Reporting to the Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails.
You’re excited about this opportunity because you will…
- Work with businesses to establish important goals and goals for their business.
- Manage merchant relationships across your region, while building towards business goals
- Refine sales messaging, prospecting, qualifying, and closing techniques
- Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
- Deliver quarterly business reviews that highlight important wins and opportunity areas
- Reduce instances of churn, while identifying and supporting new store expansions
- Advocate internally for how to best solve your merchant’s objectives
- Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales
We’re excited about you because…
- You have 2+ years of success in client-facing and sales roles
- You have 2+ years in a sales role while exceeding performance metrics consistently
- You are persistent and passionate about sales, and have a dynamic personality
- Experience empathizing with customer needs and adapting to meet their unique goals
- You are comfortable working in a scaling startup environment
- You value collaboration and thrive in ambiguity
- You are comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)
- Applicable experience increasing customer satisfaction, retention, and product adoption
- An ability to understand and communicate operations processes
- The mindset of an owner in whatever you do, and striving to be 1% better everyday
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Canada
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Role Objective
The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.
Key Job Responsibilities
- Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
- Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
- Ensure engagement with customers and provide a friendly and easy to shop environment
- Continue to build the client relationship daily with our customers
- In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
- Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
- Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
- Leverages company tools, incentives, and strategies to support meeting store goals
- Resolve client needs quickly & effectively ensuring customer satisfaction
- Educates guests and staff on our product, community and culture
- Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
- Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
- Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
- Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.
Sales Associate Qualifications
- Preferred 1+ years prior work experience in a client-centric, sales environment
- Passion for customer service and delivering exceptional experiences
- Aligns with and embodies ALO’s Guiding Principles
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Requires constant movement in and around all areas of store
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
Sales Associate Schedule
Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
JUST SOME OF THE PERKS
- Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
#LI-JJ1
#LI-2
#li-onsite
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Enterprise / Principal Field Engineer
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What Cognite is: Relentless to achieve
Cognite operates at the forefront of industrial digitalization, building AI, and data solutions that solve the world’s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements.
We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not backwards - you’ll feel right at home here.
Our Moonshot is bold: Unlock $100B in customer value by 2035, and redefine how global industry works. Join us in this venture where AI and data meet ingenuity, and together, we will forge the path to a smarter, more connected industrial future.
How you’ll demonstrate Ownership
The Enterprise Field Engineering team leads the technical relationship as a customer scales beyond initial implementations and deployments into broader expansion and full enterprise-wide adoption. Enterprise Field Engineers help to validate technology fit, architect and demonstrate new use cases and support deployment and operationalization as adoption expands. They are also essential in enabling our partner ecosystem, ensuring solution integrity, and elevating the Cognite experience through feedback loops to Product and Customer Enablement.
The Enterprise Field Engineering team works in close partnership with the Account Management team to grow and expand customers to enterprise scale and beyond.The Impact you bring to Cognite
Client Engagement and Solution Development
- You act as a technical liaison to key clients, establishing trusted relationships and ensuring alignment on solutions, integration architectures, and technical roadmaps to secure their willingness and confidence to scale and expand their use of Cognite Data Fusion®.
- Your close collaboration with Account Managers and Sales teams results in identified and prioritized client opportunities that drive mutual business value.
Client Education and Technical Representation
- You educate clients on Cognite Data Fusion® and related offerings, leading to successful adoption, solution integration, and value realization.
- You develop client-focused demos, reference architectures, and solution accelerators utilized by Cognite teams and customers.
- You represent Cognite in client meetings, workshops, and technical briefings to leverage your technical expertise to build client confidence.
Internal Collaboration and Product Alignment
- You act as a bridge between clients and Cognite’s Product organization, translating client feedback and needs into clear, actionable product requirements.
- You ensure client-integrated solutions are technically feasible, scalable, and aligned with Cognite’s broader product strategy.
- You provide continuous technical feedback and market insights from client interactions to inform product development and enhance competitive positioning.
Sales and Field Engineering Enablement
- You partner with field engineering and sales teams to provide technical support on client opportunities, including technical account strategy, solution architecture, and use-case development.
- You serve as a technical escalation point for complex client engagements, offering guidance and assistance to the broader sales organization.
- You organize and manage client workshops and technical meetings, ensuring high-quality execution and alignment with client objectives.
Technical Leadership and Best Practices
- You develop and promote best practices, frameworks, and reference architectures to strengthen Cognite’s position as a leader in client-focused industrial solutions.
- You mentor other Field Engineers, sharing technical expertise and best practices related to client engagement and solution development.
- You share insights and learnings from client interactions to enhance team effectiveness and responsiveness to market demands.
Required qualifications
- Extensive experience (5+ years) in solution architecture, field engineering, or technical presales/postsales roles, ideally in enterprise SaaS, cloud platforms, or industrial software.
- Hands-on in Python, as well as good hands-on expertise with software development best practices.
- Strong client-facing skills, with experience building trusted relationships with technology partners, enterprise clients, and internal stakeholders to co-create solutions and drive joint opportunities.
- Expertise in industrial data, OT/IT convergence, and data integration patterns, with the ability to design scalable architectures that connect operational and enterprise systems.
- Good understanding of data platforms, APIs, and integration methods, including data pipelines, storage, security, and governance — particularly in cloud and hybrid environments.
Preferred qualifications
- Education or practical experience relevant to our key industry focus areas. (E.g. petroleum engineering, chemical engineering, mechanical engineering, control system engineering, process engineering, etc.)
- Knowledge of services and architectures provided by hyper scalers such as Azure, AWS and GCP.
- Demonstrated ability to lead technical validations and solution accelerators that showcase the value of complex integrated solutions to partners and customers.
- Experience working closely with product and engineering teams, providing field feedback to shape product development and align solutions with customer and partner needs.
- Strong communication, presentation, and influencing skills, with the ability to translate complex technical concepts into business value for diverse audiences including executives, partners, and technical teams.
- Impact 2025
- Cognite's Industrial AI: Moonshot
- We’re globally recognized domain experts with an international presence that spans Phoenix, Houston, Oslo Tokyo, Bengaluru, and Abu Dhabi.
Ready to apply?
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Anaplan Solution Architect
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do
We are looking for an Anaplan Solution Architect to join our Anaplan Delivery Team!
The Anaplan Solution Architect will design best-in-class Anaplan solutions that meet the tailored needs of our clients. You will develop and cast the technical vision to internal model building consultants, and most importantly, to our clients, as we work to deliver the best possible solution to their challenges. Your design will account for data sources, integration layers, the underlying Anaplan model architecture, and the user interface, and you will have the opportunity to coach and train others along the way!
Ideal candidates will be able to:
- Work as a Solutions Architect and lead the end-to-end design of an Anaplan Model
- Ability to run a project utilizing the Agile Implementation Methodology
- Clear ability to teach both clients and internal resources with no prior Anaplan knowledge how to build a model.
- Guide a customer to enhance their process utilizing both Anaplan expertise and Subject Matter Expertise.
- Ability to have difficult conversations with a customer about scope and timeline in order to ensure the project timeline is on track and budget
- Ability to effectively lead a team of consultants
Qualifications:
- Degree in Finance, Accounting, Logistics, and/or Management Information Systems
- 7 years of experience in Consulting or Financial Reporting and Analysis
- Strong knowledge of Excel. Including an understanding of how to develop macros, and model large data sets utilizing Lookups and SumIf functions.
- Microsoft Office Suite expertise
- Strong understanding of Multi-Dimensional data architecture
We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:
- Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
- Flexible Time Off
- Paid holiday time
- Paid maternity and paternity leave
- Monthly technology and wellness allowance
- Annual training allowance program
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Ready to apply?
Apply to Spaulding RidgeAnaplan Consultant
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do and Learn
We are looking for an Anaplan Consultant to join our Anaplan Delivery Team!
As an Anaplan Consultant, you will help some of the world’s most well-known organizations solve business challenges through Enterprise Performance Management. With the opportunity to build your Anaplan expertise by obtaining recognized certifications, you will implement Anaplan as a ‘Best in Cloud’ solution for Finance, Supply Chain and Sales.
Ideal candidates will be able to:
- Interact directly with clients to extract their needs
- Analyze customer needs, design, configure, and test customer solutions
- Resolve technical issues through debugging, research, and investigation
- Assist with production support issues as required
- Maintain effective working relationships with team members
- Mentor Analysts with domain knowledge and configuration questions
- Assist with configuration reviews to provide useful feedback
- Contribute to project and team documentation
- Deliver Anaplan training to our clients
- Stay current with latest Anaplan technologies and best practices within the industry
Qualifications:
- 1-5 years of experience in Consulting or Financial Reporting and Analysis
- Strong knowledge of Excel. Including an understanding of how to develop macros, and model large data sets utilizing Lookups and SumIf functions
- Microsoft Office Suite expertise
- Strong understanding of multi-dimensional data architecture
- Degree in Finance, Accounting, Logistics, and/or Management Information Systems preferred
We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:
- Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
- Flexible Time Off
- Paid holiday time
- Paid maternity and paternity leave
- Monthly technology and wellness allowance
- Annual training allowance program
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Ready to apply?
Apply to Spaulding RidgeFinance and Operations EPM Engagement Lead
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do
We are looking for an Engagement Lead to join our Finance and Operations Delivery Team!
The Engagement Lead will oversee relationships with our enterprise level clients across our Finance and Operations technologies. The ideal candidate will be apt in building strong relationships with strategic clients demonstrated by your ability to understand our clients’ needs and requirements, aligning them with our best in cloud solutions to achieve their goals. The engagement lead is expected to drive strong delivery of existing work which will help lead to adjacent opportunities in different functions, business units, and/or regions within an enterprise ecosystem.
Ideal candidates will be able to:
- Develop trust relationships with a portfolio of major clients
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Understand their business processes and advise on best-practices where applicable
- Lead multi-faceted internal teams, balancing SR’s resources to maximize impact to the customer while still focusing on their professional development and career progression
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Qualifications:
- Proven experience as an engagement/project manager in technology or management consulting
- Experience in sales and providing solutions based on client needs
- Experience with Anaplan, OneStream, Oracle, SAP, or a similar EPM cloud-based technology is a plus
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:
- Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
- Flexible Time Off
- Paid holiday time
- Paid maternity and paternity leave
- Monthly technology and wellness allowance
- Annual training allowance program
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Ready to apply?
Apply to Spaulding RidgeWho Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
We are looking for a Key Account Director to lead growth within a set of Postman’s most important enterprise accounts. This role is part of a new strategic go-to-market motion designed to deepen our engagement with large enterprises, expand our footprint, and deliver the full value of the Postman platform.
You will be paired with a pod that includes a Principal Solutions Engineer and a Field CTO, forming a high-caliber account team focused on building long-term, value-based relationships. Together, you’ll engage senior technology leaders, uncover complex challenges, and drive adoption of Postman’s enterprise and platform solutions at scale.
This is not a traditional “low-hanging fruit” sales role—this is about strategic account expansion, multi-threaded enterprise engagement, and solution selling.
Location: This is a fully remote position. We are looking for someone who is able to travel to customers in their territory.
What You’ll Do
- Own and grow a portfolio of strategic enterprise accounts (e.g., Fortune 500, cloud-first companies, large-scale developer organizations).
- Deeply engage with senior buyers—CIOs, CTOs, VPs of Engineering, Platform, Security, and Collaboration—to position Postman as a critical platform solution.
- Drive multi-threaded sales campaigns that expand existing usage and convert massive developer adoption (tens of thousands of users) into enterprise-wide value.
- Lead complex solution sales cycles across collaboration, security, API governance, and emerging AI-enabled workflows.
- Identify customer pain points and design tailored value propositions that demonstrate ROI and impact at scale.
- Orchestrate cross-functional engagement with Customer Success, Product, and Marketing to maximize customer outcomes.
- Track, forecast, and report on account progress, pipeline health, and business results.
- Be a thought partner to your accounts, staying ahead of industry trends like agentic AI, workflow automation, and cloud-native development.
- Partner with relevant stakeholders to drive account strategy and expansion.
About You
- 10–15 years of enterprise sales experience, with a proven track record in strategic account management and expansion.
- Experience selling technical and platform products (developer tools, SaaS platforms, cloud infrastructure, or security solutions).
- Demonstrated success in solution selling—engaging with senior technology leaders and driving multi-million dollar expansion deals.
- History of working long cycles and successfully growing accounts over time.
- Ability to navigate large, complex organizations with thousands of users and multiple stakeholders.
- Collaborative mindset with experience working closely with technical teams (solutions engineers, architects, CTOs).
- Deep understanding of enterprise buyer personas (security, collaboration, platform, developer productivity).
- Curiosity and fluency in emerging technologies, particularly AI/agentic AI, and how they can automate workflows and deliver customer value.
- Strong executive presence, relationship-building skills, and the ability to influence at the C-suite level.
Why Join Us
- Be part of an innovative sales model at one of the fastest-growing developer platforms in the world.
- Partner with world-class colleagues in a pod structure designed to maximize customer impact.
- Work with some of the largest and most innovative technology companies on the planet.
- Play a key role in shaping how Postman goes deeper into enterprise accounts and accelerates platform adoption.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
Ready to apply?
Apply to Postman
Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview
Benevity is seeking a talented Senior Staff Developer, who has an extensive record of hands-on Full Stack Development and Architecture experience. This role, reporting to the Director of Engineering, plays a crucial part in shaping and executing on the technical strategy across different teams and layers of the technology organization.
What you'll do:
Mixture of leadership and technical background
- Full stack solution design expert for technology initiatives using public cloud platforms spanning multiple teams and domains within the organization.
- Demonstrated experience in one or more of the following domains:
- Data processing & lifecycle management
- Multi-region data distribution and compliance management
- Data quality, observability, audit
- Content & digital asset management
- Personalized search solution and indexing strategy
- Domain driven design patterns
- Ensure security best practice across the technology stack using cloud native solution design.
- Create and maintain technical documentation related to architecture, decisions record, and implementation processes.
- Drive higher performance, agility and time to market by promoting the adoption of industry standard tools and processes across teams.
- Ideate and implement Proof of Concepts for technical and product advancement.
- Work with Principal Architects to lead the technical direction of our organizational strategy through implementing robust, extendable, and reusable architecture patterns.
- Provide mentorship and guidance to senior and staff developers, encouraging continuous learning and professional development through practical, hands-on examples and constructive feedback, and fostering a collaborative and inclusive team environment.
- Collaborate with product managers, staff developers, and other stakeholders to translate business requirements into technical specifications.
What you'll bring:
- 8+ years of scalable development experience, with lead and software design accountabilities.
- 2+ years in a leadership role on building scalable platforms, technology transformation and modernization initiatives.
- Solid understanding of software architecture, design patterns, and principles
- The ability to connect designs to implementation with an API-first approach expertise with loosely coupled systems, and domain driven design
- Experience with event-driven architecture and decoupled services
- Proficiency in agile methodologies, Infrastructure-as-Code, DevSecOps best practices, and automated test frameworks
- Comfort with abstract problem-solving and ambiguous challenges
- Well versed in adapter architecture and integration design patterns
- AI driven development with ethical and secured software delivery practice
- Proven track record of building performant, scalable and cost effective products
- Proficiency in Object-Oriented programming methodologies, particularly using Java and Python programming languages.
- Experience with application frameworks such as Spring Boot and FastAPI
- Strong experience domain driven database design to manage datasets using relational, document and warehouse database engines
- Ability to improve velocity and impact by eliminating technical debt.
- Hands-on experience with designing and implementing enterprise technology and data engineering solutions
- Well versed in integration patterns.
- Extensive experience with cloud-native infrastructure in AWS and GCP cloud platforms. Familiarity with Azure is a plus.
- Experience building scalable and automated software delivery supply chain using CI/CD concepts using technologies such as GitHub Actions and Jenkins
- Experience in configuration driven data engineering knowledge developing scalable and extensible ETL and ELT based data processing.
- Commitment to continuous improvement in code, processes, and team development
- Excellent communication skills, translating user needs into actionable technical plans
- Degree in Computer Science, Computer Engineering or equivalent professional experience
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
Ready to apply?
Apply to Benevity
OneVest is a fast-growing technology company on a mission to Power the World’s Wealth by revolutionizing how financial institutions deliver wealth management services. We are an innovative team that thrives on creativity, collaboration, and the pursuit of excellence. We’ve been listed as one of Forbes's best start-up employers, and named on the WealthTech100 list for 2024. OneVest is backed by notable investors including Salesforce Ventures, Allianz Life Ventures, TIAA Ventures, OMERS Ventures, Fin Capital, Deloitte Ventures, and more. If you’re passionate about finance, technology, and making a real impact, this is the perfect opportunity to be part of something big.
We are seeking an experienced Staff Mobile Engineer to join our team. The successful candidate loves working with technology and has a proven track record of leading, building and delivering complex mobile applications. This role requires navigating ambiguity and shaping the long term direction of our mobile products.
You will work as part of our mobile team to redefine wealth management for both advisors and their clients. Our infrastructure is built with a Microservices approach and our tech stack includes React Native, with TypeScript, Node, Serverless, GraphQL, MongoDB, and AWS.
As a key member of our Mobile team, you will be helping set the strategy for OneVests mobile applications by: (1) establishing and building patterns customer and client interactions, (2) designing and building customer and client mobile experiences, (3) building tooling, CI and releases processes that enable scalable and efficient delivery of enterprise applications to our customers.
What you’ll be doing:
- Building out the OneVest mobile application in React Native, using GraphQL APIs
- Partnering cross-functionally to collaborate on solution design, balancing technical excellence with delivery velocity
- Leading technical design and architecture of large-scale features by designing and breaking down complex epics into deliverable stories and tasks
- Continuously improving our codebase and developer experience by identifying and resolving systemic technical debt, adopting new/better practices and tools
- Owning the mobile lifecycle, from local development and automated testing to CI/CD and store deployments
- Mentoring and providing leadership through technical reviews for product stories and providing feedback to peers through code and architecture review
- Proactively managing project risks and cross-team dependencies while resolving complex technical issues and customer escalations
- Championing best practices across quality, patterns, tools and processes to ensure both OneVest and our platform scales for enterprise customers
Must Haves:
- 8+ years mobile development experience with a strong focus in React Native, and JavaScript/TypeScript
- Proven ability to architect, develop and maintain mobile applications for enterprise scale
- Experience with FastLane, Expo, App/Play stores, TestFlight, etc., for build, CI/CD, and deployment tools for react-native applications
- Proven ability to effectively contribute to technical strategy and roadmaps
- Expertise in designing scalable and performant front end architectures integrating with complex GraphQL microservice backends
- Strong communication skills, capable of articulating complex technical decisions to a wide audience
Location: This role is open to candidates across Canada
What It’s Like To Work With Us:
- Culture: It’s fun, rewarding, fast-paced - and we build cool stuff, too!
- Vacation: 4 weeks of vacation in addition to a company wide shutdown between Christmas and New Year
- Flexibility: A flexible & hybrid working environment
- Health & Wellness: Comprehensive Group Health, Dental and Vision Benefit Plan right from the start
- Equity: Employee Stock Option Purchase Plan
Sound like a good fit? Apply today!
Don’t meet every single requirement? We encourage you to apply anyways. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we would still like to review your resume. You may be just the right candidate for this or other roles.
OneVest is dedicated to fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds, including those with visible and non-visible disabilities. If you require accommodations at any stage of the recruitment and selection process, please reach out to recruiting@onevest.com and we’ll be happy to support you.
AI Use In Our Hiring Process:
OneVest does not currently use AI to screen, assess, or select candidates as part of the recruitment process.
Ready to apply?
Apply to OneVest
VIP Host - Remote
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PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.
We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.
When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.
With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.
About the Role
- Create new business revenue by understanding, targeting and developing relationships with potential high value players.
- Successfully execute assigned key VIP sales KPIs.
- Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
- Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs.
- Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.
- Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms.
- Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members.
- Utilize daily reporting and analysis to assist with making sound business decisions.
- Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy.
- Handle difficult customer interactions and situations in a calm, professional and reasonable manner.
- Work closely with VIP associates on upgrading potential VIP accounts to full VIP status.
- Work closely with VIP Executive Hosts on upgrading accounts to higher tiers.
- Conduct business with the highest level of integrity and honesty.
About You
- 1 - 2 years of gaming experience either online or with a brick and mortar casino.
- At least 1 year of experience in a sales related role.
- Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
- Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette.
- Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.
- Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
- Ability to communicate effectively with external contacts and all levels of employees.
- The ability to travel and attend on and off property events throughout the United States and Canada.
- Will attend high level events designed for our top customers.
- Must be able to qualify for licenses and permits required by federal, state and local regulations.
- MUST HAVE: Passion for sports, casino and/or sports & casino betting.
#LI-REMOTE
Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Ready to apply?
Apply to Penn Interactive
Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview
Benevity is looking for a passionate and results-driven Enterprise Account Executive to join our growing Sales team. In this role, you'll own the full new logo sales cycle, from prospecting and discovery through to close, targeting enterprise organizations across all global product lines. You'll focus on building a strong pipeline, engaging senior stakeholders, and winning new clients who are ready to put corporate purpose at the center of their business strategy.
The ideal candidate brings a strong background in enterprise SaaS sales and a track record of closing complex, multi-stakeholder deals. You're comfortable engaging with C-level buyers, navigating long sales cycles, and articulating strategic value at every stage. This role includes travel of 15-20% for client meetings, industry events, and internal meetings. Success in this role requires close collaboration with teams across the business, including Client Success, Product, Finance, Marketing, and Operations, to deliver compelling client experiences and drive results. This role reports to the Regional Director of Sales and is based in North America.
What you'll do:
- Own and be accountable for net new logo revenue across an assigned enterprise territory
- Build and manage a healthy, accurate pipeline of enterprise prospects from outbound and inbound sources
- Consistently meet or exceed core metrics including pipeline coverage, stage progression, and closed new logo revenue
- Lead discovery, solution design, and executive-level presentations tailored to each prospect's goals
- Proactively identify buying signals and develop strategies to advance and close complex, multi-stakeholder deals
- Track and manage pipeline and forecast on a weekly basis
- Leverage market data, account research, and buyer behavior to prioritize and qualify opportunities
- Build and grow relationships with executive stakeholders at target accounts throughout the sales process
- Collaborate across Sales Development, Client Success, RevOps, and other functions to deliver a seamless prospect experience
- Contribute to a positive, inclusive work environment rooted in Benevity's values and commitment to DEI
What you'll bring:
- Minimum 5 years of account sales experience in a remote SaaS environment
- Proven success closing net new enterprise accounts across SMB to Fortune 500 companies
- Experience developing and growing relationships with large, complex organizations from prospect to close
- Expertise in managing and forecasting new logo pipelines, preferably in a quota-carrying sales role
- Strong executive presence and communication skills with the ability to convey strategic value to internal and external stakeholders
- Ability to navigate legal and contractual discussions across varied agreement types
- Demonstrated ability to collaborate cross-functionally across Sales, RevOps, and Client Success
- Strong process orientation, business acumen, and negotiation skills
- Willingness and ability to travel 15-20% for client meetings, industry events, and internal meetings
- High-energy, team-first mindset and adaptability in a dynamic, evolving environment
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
Ready to apply?
Apply to Benevity
VP, Search
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As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.
You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.
You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.
*This is a one-year contract opportunity*
Practice leadership & operations
- Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
- Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
- Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
- Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
- Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
- Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).
Client leadership & business growth
- Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
- Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
- Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
- Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.
Innovation, AI search & future-proofing
- Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
- Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
- Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.
Strategy & execution
- Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
- Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
- Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
- Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
- Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
- Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
- Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
- Define success metrics and translate SEO/SEM/GEO results to business objectives.
You Have:
- 10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
- Experience managing department-level staffing, resourcing and operations.
- Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
- Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
- Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
- Proven track record of driving measurable performance improvements.
- Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
- Experience with global brands and international SEO (multi-region, multi-language sites).
- Experience managing SEO strategies for large-scale website migrations and redesigns.
- Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
- Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
- Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
- Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
- Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
- Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
- Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
- Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
- Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
- Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
- A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassVP, Search
Share this job
As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.
You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.
You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.
*This is a one-year contract opportunity*
Practice leadership & operations
- Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
- Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
- Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
- Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
- Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
- Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).
Client leadership & business growth
- Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
- Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
- Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
- Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.
Innovation, AI search & future-proofing
- Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
- Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
- Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.
Strategy & execution
- Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
- Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
- Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
- Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
- Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
- Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
- Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
- Define success metrics and translate SEO/SEM/GEO results to business objectives.
You Have:
- 10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
- Experience managing department-level staffing, resourcing and operations.
- Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
- Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
- Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
- Proven track record of driving measurable performance improvements.
- Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
- Experience with global brands and international SEO (multi-region, multi-language sites).
- Experience managing SEO strategies for large-scale website migrations and redesigns.
- Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
- Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
- Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
- Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
- Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
- Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
- Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
- Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
- Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
- Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
- A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassVP, Search
Share this job
As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.
You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.
You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.
*This is a one-year contract opportunity*
Practice leadership & operations
- Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
- Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
- Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
- Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
- Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
- Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).
Client leadership & business growth
- Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
- Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
- Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
- Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.
Innovation, AI search & future-proofing
- Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
- Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
- Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.
Strategy & execution
- Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
- Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
- Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
- Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
- Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
- Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
- Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
- Define success metrics and translate SEO/SEM/GEO results to business objectives.
You Have:
- 10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
- Experience managing department-level staffing, resourcing and operations.
- Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
- Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
- Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
- Proven track record of driving measurable performance improvements.
- Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
- Experience with global brands and international SEO (multi-region, multi-language sites).
- Experience managing SEO strategies for large-scale website migrations and redesigns.
- Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
- Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
- Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
- Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
- Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
- Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
- Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
- Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
- Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
- Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
- A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.
*Please note, the pay range noted below is hourly*
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassVP, Search
Share this job
As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.
You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.
You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.
*This is a one-year contract opportunity*
Practice leadership & operations
- Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
- Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
- Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
- Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
- Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
- Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).
Client leadership & business growth
- Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
- Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
- Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
- Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.
Innovation, AI search & future-proofing
- Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
- Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
- Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.
Strategy & execution
- Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
- Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
- Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
- Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
- Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
- Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
- Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
- Define success metrics and translate SEO/SEM/GEO results to business objectives.
You Have:
- 10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
- Experience managing department-level staffing, resourcing and operations.
- Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
- Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
- Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
- Proven track record of driving measurable performance improvements.
- Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
- Experience with global brands and international SEO (multi-region, multi-language sites).
- Experience managing SEO strategies for large-scale website migrations and redesigns.
- Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
- Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
- Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
- Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
- Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
- Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
- Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
- Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
- Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
- Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
- A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassComms Planning Director
Share this job
The Comms Planning Director partners across disciplines to create communication plans that translate marketing objectives into actionable go-to-market strategies grounded in audience understanding and business goals.
In partnership with strategy, media, creative, and marketing science, you will develop customer-centric connection plans that inform both our media and creative teams. You’ll be asked to ingest information and output ideas and structures that make the complex easy to understand and map out the important ways that media and creative are linked. Comms/Connections Planning is about inspiring breakthrough ideas and driving how they come to life. It’s about being able to look at the market opportunity, define the target in fresh and interesting ways, and know how to take full advantage of media capabilities.
Comms/Connection Planning Deliverables: campaign architecture, go-to-market, audience segmentation & messaging, idea mechanism, strategic story acts over time, sequential and re-targeting messaging etc.
You Will:
- Develop comms plans that connect marketing needs & business objectives into actionable communication solutions across the paid, owned and earned ecosystem.
- Ground all plans in audience insights and their reality, altitudinally and behaviorally
- Work with media strategy and activation teams to ensure comms frameworks are grounded in proposed media plans and other realities
- Lead plans that are a combination of proven and innovative tactics that meet campaign goals
- Ensure plans link to desired KPIs and guide measurement strategies
- Create a comms foundation that guides best in class precision work
- Ensure buy-in amongst all required teams and partners
- Present and defends the comms plan, generates confidence that the plan will deliver on results, while unlocking creativity.
- Provide thought leadership, both internally and externally on emerging trends and comms best practices.
- Be proactive about identifying new communication opportunities, and work with account partners & strategic leads to uncover and unlock scope.
- Serve as a bridge and partner between all channel partners; media, social, comms, Strategy + creative to define and shape a coordinated campaign roll-out across paid owned and earned shared touchpoints.
- Translate the creative idea into a comms idea; that guides how the campaign should come to life
- Define the overall structure, story beats – aligning touchpoints to each phase while clearly defining the roles they need to play
- Set the tone and strategic direction of the team; built around growth and application of learnings
- Own consumer insights and inspire tactical representations of strong, clear media strategies
- Maintain communication and develop strategic partnerships with key partners – clients, partner agencies, peers, etc.
Your Key Capabilities:
- A chameleon. Part strategy, part media, part creative.
- Consumer first mindset and orientation
- Proven modern marketing mindset: Ecosystem & performance driven
- Strong partnership & collaboration skills
- Strong presentation skills, written & spoken
- Ability to find new solutions to “known problems”
- Strong facilitation skills. Proven ability to run effective workshops.
- Strong sense of accountability and ownership. Has the ability to work independently.
- Can make the complicated simple to understand.
- Ability to work in fast paced, and unpredictable projects
- Ability to gain client confidence & trust, and develop strong working relationships with other agency partners
You Have:
- Bachelor’s degree in Communications, Advertising, Media and/or related field
- Minimum 8 years of experience in media or strategic planning that involves channel planning, audience strategy and client presentation
- Deep experience working within integrated, client-facing teams
- Ability to make operational and investment recommendations and decisions
- Must love close relationships with clients and be able to identify and run towards the future and not simply deliver “the ask”
- Professional presence; can lead a team by example
- Excellent leadership and presentation skills
- A thorough understanding of marketing communication channels
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Access to online services for families and new parents
- Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
- Diversity and Inclusion Board with 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassComms Planning Director
Share this job
The Comms Planning Director partners across disciplines to create communication plans that translate marketing objectives into actionable go-to-market strategies grounded in audience understanding and business goals.
In partnership with strategy, media, creative, and marketing science, you will develop customer-centric connection plans that inform both our media and creative teams. You’ll be asked to ingest information and output ideas and structures that make the complex easy to understand and map out the important ways that media and creative are linked. Comms/Connections Planning is about inspiring breakthrough ideas and driving how they come to life. It’s about being able to look at the market opportunity, define the target in fresh and interesting ways, and know how to take full advantage of media capabilities.
Comms/Connection Planning Deliverables: campaign architecture, go-to-market, audience segmentation & messaging, idea mechanism, strategic story acts over time, sequential and re-targeting messaging etc.
You Will:
- Develop comms plans that connect marketing needs & business objectives into actionable communication solutions across the paid, owned and earned ecosystem.
- Ground all plans in audience insights and their reality, altitudinally and behaviorally
- Work with media strategy and activation teams to ensure comms frameworks are grounded in proposed media plans and other realities
- Lead plans that are a combination of proven and innovative tactics that meet campaign goals
- Ensure plans link to desired KPIs and guide measurement strategies
- Create a comms foundation that guides best in class precision work
- Ensure buy-in amongst all required teams and partners
- Present and defends the comms plan, generates confidence that the plan will deliver on results, while unlocking creativity.
- Provide thought leadership, both internally and externally on emerging trends and comms best practices.
- Be proactive about identifying new communication opportunities, and work with account partners & strategic leads to uncover and unlock scope.
- Serve as a bridge and partner between all channel partners; media, social, comms, Strategy + creative to define and shape a coordinated campaign roll-out across paid owned and earned shared touchpoints.
- Translate the creative idea into a comms idea; that guides how the campaign should come to life
- Define the overall structure, story beats – aligning touchpoints to each phase while clearly defining the roles they need to play
- Set the tone and strategic direction of the team; built around growth and application of learnings
- Own consumer insights and inspire tactical representations of strong, clear media strategies
- Maintain communication and develop strategic partnerships with key partners – clients, partner agencies, peers, etc.
Your Key Capabilities:
- A chameleon. Part strategy, part media, part creative.
- Consumer first mindset and orientation
- Proven modern marketing mindset: Ecosystem & performance driven
- Strong partnership & collaboration skills
- Strong presentation skills, written & spoken
- Ability to find new solutions to “known problems”
- Strong facilitation skills. Proven ability to run effective workshops.
- Strong sense of accountability and ownership. Has the ability to work independently.
- Can make the complicated simple to understand.
- Ability to work in fast paced, and unpredictable projects
- Ability to gain client confidence & trust, and develop strong working relationships with other agency partners
You Have:
- Bachelor’s degree in Communications, Advertising, Media and/or related field
- Minimum 8 years of experience in media or strategic planning that involves channel planning, audience strategy and client presentation
- Deep experience working within integrated, client-facing teams
- Ability to make operational and investment recommendations and decisions
- Must love close relationships with clients and be able to identify and run towards the future and not simply deliver “the ask”
- Professional presence; can lead a team by example
- Excellent leadership and presentation skills
- A thorough understanding of marketing communication channels
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Access to online services for families and new parents
- Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
- Diversity and Inclusion Board with 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassDirector of User Experience
Share this job
Director of User Experience
As Director of User Experience, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.
You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.
You Will:
- Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
- Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
- Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
- Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
- Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
- Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
- Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
- Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
- Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
- Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
- Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
- Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
- Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
- Embody agency leadership values and promote culture in all interactions (internally and externally).
- Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
- Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
- Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
- Contribute UX and Product Design expertise to business development and sales initiatives.
You Have:
- 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
- 3+ years' experience in a supervisory/management role leading UX/Design teams.
- Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
- Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
- Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
- Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
- A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
- Exceptional storytelling and communication skills (verbal, written, and visual).
- Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
- Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
- An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
- Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
- Flexibility and adaptability in fast-paced, changing environments.
- Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
- Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
- Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
- Experience with AI-assisted design tools and workflows.
- Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
- Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Access to online services for families and new parents
- Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
- Diversity and Inclusion Board with 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassDirector of User Experience
Share this job
Director of User Experience
As Director of User Experience, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.
You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.
You Will:
- Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
- Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
- Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
- Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
- Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
- Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
- Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
- Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
- Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
- Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
- Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
- Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
- Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
- Embody agency leadership values and promote culture in all interactions (internally and externally).
- Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
- Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
- Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
- Contribute UX and Product Design expertise to business development and sales initiatives.
You Have:
- 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
- 3+ years' experience in a supervisory/management role leading UX/Design teams.
- Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
- Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
- Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
- Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
- A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
- Exceptional storytelling and communication skills (verbal, written, and visual).
- Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
- Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
- An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
- Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
- Flexibility and adaptability in fast-paced, changing environments.
- Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
- Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
- Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
- Experience with AI-assisted design tools and workflows.
- Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
- Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Access to online services for families and new parents
- Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
- Diversity and Inclusion Board with 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassFreelance Associate Creative Director
Share this job
We are looking to add Freelance Associate Creative Directors to our Talent Roster for quick turnaround, shorter-term project engagements!
As an Associate Creative Director, you bring a creative voice with strategic thinking to projects. You have a diverse array of experiences to bring to the roll—from conceptual development to client relations to the execution of creative deliverables. Creating and communicating concepts, creating and implementing marketing strategies, and developing interactive solutions is on you. But you always ensure and rationalize all creative results against user experience management objectives to deliver excellent digital experiences.
Leading multidisciplinary teams—creative, technology, planning, account and project management, partners, and clients to name a few—doesn’t faze you. Balancing creative thinking with interpersonal skills, you justify concepts to both the client and the project team. You build long-term client relationships with expertise on client vertical markets. Most importantly, you embody and embrace our values—to be honest, inspired, drive, passionate and real—in everything you do.
You Will:
- Contribute creative solutions and innovations.
- Build and guide the creative team around account and company needs and vision.
- Drive creative discipline, operational, and industry vertical excellence and expertise to promote continuous improvement and a culture of excellence and accountability.
- Perform strategic account planning with senior management in vertical marketing groups.
- Conceive and create experience design solutions that fulfill strategic business objectives.
- Effectively communicate creative ideas and strategies to all project stakeholders.
- Lead and partner with multidisciplinary teams.
- Provide regular team mentorship and constructive feedback on all accounts.
- Develop, monitor, and modify creative department staffing strategies and plans, including team compensation and performance, skills, training, and mentorship.
- Develop, implement, and monitor quality standards across all creative department artifacts and deliverables.
- Improve upon creative department methods, problem-solving models, and best practices.
- Set and meet expectations for deliverables, estimations, and project plans.
- Support and lead human resource initiatives with a focus on performance management.
- Understand, embrace, and communicate corporate mission and values.
You Have:
- 8 years visual communication education.
- 8 years design, marketing, and communications interactive work experience.
- 8 years art direction experience.
- Passion for design and eagerness to collaborate with other creative people.
- Solid knowledge and appreciation for the distinction between creative expression and commercial reality.
- Experience developing Internet commerce, electronic marketing, and online brand management and integration, with demonstrated results.
Nice To Have
- Conceptual and systems thinking to turn complex AI topics into clear, scalable ideas that enterprise audiences can understand
- Strong narrative and communication skills to shape clear concepts, content structures, and messaging across platforms
- B2B and enterprise experience, with an understanding of how large organizations evaluate, adopt, and scale technology
- Data literacy, able to use insights and performance signals to inform creative and strategic decisions
- User-centered mindset, ensuring concepts remain grounded in real human needs and use cases
- Leadership experience, guiding multidisciplinary creative teams and aligning them around shared goals
- Account and delivery awareness, able to oversee multiple projects, timelines, and resourcing without losing quality
- Client-facing experience, confident presenting, defending, and evolving ideas with senior stakeholders
- Collaboration skills, working closely with strategy, technology, product, and account partners
- Curiosity and continuous learning, staying current with AI, digital platforms, and industry shifts
- Quality judgment, with a clear ability to distinguish good work from great and raise the overall standard
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassFreelance Associate Creative Director
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We are looking to add Freelance Associate Creative Directors to our Talent Roster for quick turnaround, shorter-term project engagements!
As an Associate Creative Director, you bring a creative voice with strategic thinking to projects. You have a diverse array of experiences to bring to the roll—from conceptual development to client relations to the execution of creative deliverables. Creating and communicating concepts, creating and implementing marketing strategies, and developing interactive solutions is on you. But you always ensure and rationalize all creative results against user experience management objectives to deliver excellent digital experiences.
Leading multidisciplinary teams—creative, technology, planning, account and project management, partners, and clients to name a few—doesn’t faze you. Balancing creative thinking with interpersonal skills, you justify concepts to both the client and the project team. You build long-term client relationships with expertise on client vertical markets. Most importantly, you embody and embrace our values—to be honest, inspired, drive, passionate and real—in everything you do.
You Will:
- Contribute creative solutions and innovations.
- Build and guide the creative team around account and company needs and vision.
- Drive creative discipline, operational, and industry vertical excellence and expertise to promote continuous improvement and a culture of excellence and accountability.
- Perform strategic account planning with senior management in vertical marketing groups.
- Conceive and create experience design solutions that fulfill strategic business objectives.
- Effectively communicate creative ideas and strategies to all project stakeholders.
- Lead and partner with multidisciplinary teams.
- Provide regular team mentorship and constructive feedback on all accounts.
- Develop, monitor, and modify creative department staffing strategies and plans, including team compensation and performance, skills, training, and mentorship.
- Develop, implement, and monitor quality standards across all creative department artifacts and deliverables.
- Improve upon creative department methods, problem-solving models, and best practices.
- Set and meet expectations for deliverables, estimations, and project plans.
- Support and lead human resource initiatives with a focus on performance management.
- Understand, embrace, and communicate corporate mission and values.
You Have:
- 8 years visual communication education.
- 8 years design, marketing, and communications interactive work experience.
- 8 years art direction experience.
- Passion for design and eagerness to collaborate with other creative people.
- Solid knowledge and appreciation for the distinction between creative expression and commercial reality.
- Experience developing Internet commerce, electronic marketing, and online brand management and integration, with demonstrated results.
Nice To Have
- Conceptual and systems thinking to turn complex AI topics into clear, scalable ideas that enterprise audiences can understand
- Strong narrative and communication skills to shape clear concepts, content structures, and messaging across platforms
- B2B and enterprise experience, with an understanding of how large organizations evaluate, adopt, and scale technology
- Data literacy, able to use insights and performance signals to inform creative and strategic decisions
- User-centered mindset, ensuring concepts remain grounded in real human needs and use cases
- Leadership experience, guiding multidisciplinary creative teams and aligning them around shared goals
- Account and delivery awareness, able to oversee multiple projects, timelines, and resourcing without losing quality
- Client-facing experience, confident presenting, defending, and evolving ideas with senior stakeholders
- Collaboration skills, working closely with strategy, technology, product, and account partners
- Curiosity and continuous learning, staying current with AI, digital platforms, and industry shifts
- Quality judgment, with a clear ability to distinguish good work from great and raise the overall standard
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassLead User Experience Designer
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We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!
As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.
You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.
You will:
- Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
- Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
- Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
- Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
- Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
- Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
- Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
- Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
- Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
- Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
- Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
- Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
- Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
- Embody agency leadership values and promote culture in all interactions (internally and externally).
- Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
- Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
- Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
- Contribute UX and Product Design expertise to business development and sales initiatives.
You have:
- 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
- 3+ years' experience in a supervisory/management role leading UX/Design teams.
- Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
- Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
- Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
- Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
- A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
- Exceptional storytelling and communication skills (verbal, written, and visual).
- Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
- Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
- An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
- Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
- Flexibility and adaptability in fast-paced, changing environments.
- Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
- Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
- Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
- Experience with AI-assisted design tools and workflows.
- Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
- Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassLead User Experience Designer
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We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!
As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.
You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.
You will:
- Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
- Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
- Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
- Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
- Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
- Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
- Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
- Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
- Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
- Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
- Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
- Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
- Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
- Embody agency leadership values and promote culture in all interactions (internally and externally).
- Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
- Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
- Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
- Contribute UX and Product Design expertise to business development and sales initiatives.
You have:
- 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
- 3+ years' experience in a supervisory/management role leading UX/Design teams.
- Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
- Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
- Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
- Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
- A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
- Exceptional storytelling and communication skills (verbal, written, and visual).
- Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
- Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
- An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
- Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
- Flexibility and adaptability in fast-paced, changing environments.
- Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
- Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
- Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
- Experience with AI-assisted design tools and workflows.
- Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
- Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical Mass
Territory Account Executive - Calgary, Alberta
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Job title: Territory Account Executive - Calgary, Alberta
Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.
This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.
You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.
If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.
You will:
Lead your market with disciplined, in-person execution
- Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
- Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.
Establish yourself as the go-to Square expert in your city
- Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
- Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
- Implement a disciplined referral strategy to turn every new customer into future opportunities.
Build a high-velocity pipeline from the ground up
- Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
- Work with channel partners to generate a consistent, high-quality referral stream that grows over time.
Master your verticals and sell with precision
- Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
- Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.
Achieve exceptional results in a high-accountability environment
- Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
- Measure performance frequently and improve continuously.
- Consistently exceed quota within a culture where high standards are the norm.
You have:
- 3+ years of sales experience in a full cycle closing role with field sales experience
- Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
- Ability to drive deals independently in a fast-paced, dynamic environment
- Business development experience (e.g. hunting and cold calling)
- Since this is a field position, you must have reliable transportation and live in the market you are serving
- A collaborative and team player mentality
- Prior Salesforce experience or equivalent
- Even better:
- 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
- 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A: $159,900 - $239,900
Zone B: $159,900 - $239,900
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Ready to apply?
Apply to Block
VIP Executive Host
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PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.
We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.
When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.
With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.
About the Work
- Establish and maintain a portfolio of top tier VIP accounts
- Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
- Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance
- Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance
- Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
- Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
- Assist host and associate level employees with developing their relationships
- Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
- Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
- Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
- Utilize daily reporting and analysis to assist with making sound business decisions
- Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs
- Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy
- Conducts themselves with the highest level of integrity and honesty
- Handles difficult customer interactions and situations in a calm, professional and reasonable manner
- Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events
- Other duties as required.
About You
- At least 3 years of gaming experience either online or with a brick and mortar casino
- At least 1 year of experience with an online gaming operation
- At least 2 years of experience in a sales related role
- Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
- Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
- Proficient in data management tools
- Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions
- Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
- Ability to communicate effectively with external contacts and all levels of employees.
- The ability to travel and attend both on and off property events throughout the United States and Canada
- Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events
- MUST HAVE: Passion for sports, casino and/or sports & casino betting
What We Offer
- Competitive compensation package
- Fun, relaxed work environment
- Education and conference reimbursements.
- Parental leave top up
- Opportunities for career progression and mentoring others
#LI-REMOTE
Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Ready to apply?
Apply to Penn Interactive
Forward Deployed Engineering Solutions Consultant (Calgary, Canada)
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Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.
Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.
Join us in our mission to help companies make smarter pay decisions they can trust!
About the role
We are seeking a Forward Deployed Engineer to serve as the technical architect and execution lead for our most critical client implementations. You will be a founding member of a team dedicated to the "last mile" of the Syndio experience - ensuring that our customers’ complex data environments are seamlessly integrated into our platform and clients can be onboarded into our platform with minimum effort.
In this role, you aren’t just "onboarding" a client; you are building the data foundations that allow enterprise leaders to make fair, confident pay decisions. You will work at the intersection of Software Engineering and Solutions Architecture, using our new Implementation Platform and cutting-edge AI tools to transform disparate data into Decision Intelligence.
Why this role is exciting
- Hands-on Technical Execution: Own the end-to-end technical implementation for strategic clients, from initial data ingestion to complex group configurations in the Syndio platform.
- Innovate with AI: Use advanced AI prompt engineering to navigate product exceptions and architect creative solutions for unique client edge cases that "out of the box" features don't yet cover.
- Drive True Adoption: Ensure the platform isn't just "live"; it’s embedded. You will design configurations that make Syndio an indispensable part of a client’s daily HR and compensation workflow.
- Modern Tech Stack: Work with modern integration tools and help migrate existing clients to our new, high-scale Implementation Platform.
- Cross-Functional Impact: You will provide direct feedback to the Core Engineering and Product Teams and in some cases directly build the core product to help shape.
Basic Requirements:
- 3-5+ years of experience as a Software Engineer, Forward Deployed Engineer, or Technical Solutions Consultant in a B2B SaaS environment.
- Technical Proficiency: Strong hands-on experience with SQL and Python for data transformation and ETL processes.
- AI Prompting Mastery: Proficiency in leveraging LLMs and AI prompting to accelerate complex implementations, automate data mapping and resolve technical product exceptions.
- Integration Expertise: Experience working with APIs and modern iPaaS / Integration tools to move data between enterprise systems (HRIS, ATS, Payroll).
- Client-Centric Vision: Ability to lead technical deep-dives with client stakeholders, translating their business needs into platform configurations.
- Operational Excellence: Proven ability to manage multiple complex technical workstreams simultaneously while maintaining high quality and documentation standards.
About You:
- You are a "Technical Visionary": You don't just follow a checklist; you look at a client’s data and requirements, and see the most efficient path to value.
- You Thrive on Complexity: You enjoy the "puzzle" of mapping messy, real-world enterprise data into a structured platform.
- You are a Strong Communicator: You can explain a complex SQL join to a non-technical HR leader and a product roadmap to a backend engineer.
- You are an Early Adopter: You are excited about using AI to augment your workflow and are constantly looking for ways to automate repetitive implementation tasks.\
- You Value Partnerships: You work well cross-functionally and understand that successful implementations require a blend of technical precision and empathetic customer service.
Why you'll love it here:
- 💰 Competitive Compensation. For this role our base salary is targeted at $99-133k CAD. Final offer amounts are determined by factors such as experience and expertise.
- 🏆 Syndio Equity. So you can share in Syndio’s success.
- 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave.
- 💊 Private Medical Coverage
- 🔌 Monthly Electronics Reimbursement
- 🏠 WFH Stipend
- 📍 Remote-First (within commuting distance of Calgary) #LI-Remote
Role Progression:
In the 1st Month:
- Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
- Master the new Integration Platform and current data loading artifacts.
- Shadow 2-3 strategic client implementations and identify potential automation opportunities.
- Contribute to a pilot migration of an existing client’s data into the new platform.
At 3 Months:
- Independently lead technical implementations for new clients.
- Execute data migrations for a segment of the existing client base into the new Integration platform.
- Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
- Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.
By 6 Months:
- Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
- Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
- Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.
The interview overview
Below you'll find an outline of the interview plan for our Forward Deployed Engineering position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min phone call with a member of our Talent Team.
- 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
- Technical/Strategic Evaluation: A take-home or live case study focusing on:
- Designing a data ingestion plan for a complex client.
- Demonstrating how you leverage AI prompting to solve an implementation exception.
- Creating a "theoretical" plan for group setup and user adoption.
- 45 min technical interview with a Senior Engineer to walk through your code or logic.
- 2-3 video interviews with key members of the Customer Success and Product teams.
- 30 min interview with the SVP of Engineering - Data Strategy.
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
Ready to apply?
Apply to Syndio
Senior Forward Deployed Engineering Solutions Consultant (USA)
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Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.
Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.
Join us in our mission to help companies make smarter pay decisions they can trust!
About the role
We are seeking a Senior Forward Deployed Engineer to serve as the technical architect and execution lead for our most critical client implementations. You will be a founding member of a team dedicated to the "last mile" of the Syndio experience - ensuring that our customers’ complex data environments are seamlessly integrated into our platform and clients can be onboarded into our platform with minimum effort.
In this role, you aren’t just "onboarding" a client; you are building the data foundations that allow enterprise leaders to make fair, confident pay decisions. You will work at the intersection of Software Engineering and Solutions Architecture, using our new Implementation Platform and cutting-edge AI tools to transform disparate data into Decision Intelligence.
Why this role is exciting
- Hands-on Technical Execution: Own the end-to-end technical implementation for strategic clients, from initial data ingestion to complex group configurations in the Syndio platform.
- Innovate with AI: Use advanced AI prompt engineering to navigate product exceptions and architect creative solutions for unique client edge cases that "out of the box" features don't yet cover.
- Drive True Adoption: Ensure the platform isn't just "live"; it’s embedded. You will design configurations that make Syndio an indispensable part of a client’s daily HR and compensation workflow.
- Modern Tech Stack: Work with modern integration tools and help migrate existing clients to our new, high-scale Implementation Platform.
- Cross-Functional Impact: You will provide direct feedback to the Core Engineering and Product Teams and in some cases directly build the core product to help shape.
Basic Requirements:
- 3-5+ years of experience as a Software Engineer, Forward Deployed Engineer, or Technical Solutions Consultant in a B2B SaaS environment.
- Technical Proficiency: Strong hands-on experience with SQL and Python for data transformation and ETL processes.
- AI Prompting Mastery: Proficiency in leveraging LLMs and AI prompting to accelerate complex implementations, automate data mapping and resolve technical product exceptions.
- Integration Expertise: Experience working with APIs and modern iPaaS / Integration tools to move data between enterprise systems (HRIS, ATS, Payroll).
- Client-Centric Vision: Ability to lead technical deep-dives with client stakeholders, translating their business needs into platform configurations.
- Operational Excellence: Proven ability to manage multiple complex technical workstreams simultaneously while maintaining high quality and documentation standards.
About You:
- You are a "Technical Visionary": You don't just follow a checklist; you look at a client’s data and requirements, and see the most efficient path to value.
- You Thrive on Complexity: You enjoy the "puzzle" of mapping messy, real-world enterprise data into a structured platform.
- You are a Strong Communicator: You can explain a complex SQL join to a non-technical HR leader and a product roadmap to a backend engineer.
- You are an Early Adopter: You are excited about using AI to augment your workflow and are constantly looking for ways to automate repetitive implementation tasks.
- You Value Partnerships: You work well cross-functionally and understand that successful implementations require a blend of technical precision and empathetic customer service.
Why you'll love it here:
- 💰 Competitive Compensation. For this role our salary is targeted at $150-175k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
- 🏆 Syndio Equity. So you can share in Syndio’s success.
- 🏝 Generous vacation policy.
- 🩺 Medical, Dental, Vision.
- 📍Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI.
Role Progression:
In the 1st Month:
- Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
- Master the new Integration Platform and current data loading artifacts.
- Shadow 2-3 strategic client implementations and identify potential automation opportunities.
- Contribute to a pilot migration of an existing client’s data into the new platform.
At 3 Months:
- Independently lead technical implementations for new clients.
- Execute data migrations for a segment of the existing client base into the new Integration platform.
- Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
- Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.
By 6 Months:
- Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
- Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
- Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.
The interview overview
Below you'll find an outline of the interview plan for our Senior Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min phone call with a member of our Talent Team.
- 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
- 45 min technical interview with a Senior Engineer to walk through your code or logic.
- 2-3 video interviews with key members of the Customer Success and Product teams.
- 30 min interview with the SVP of Engineering - Data Strategy.
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
Ready to apply?
Apply to Syndio
ABM Campaign Manager
Location: Remote (CA-based preferred)
Reports to: Senior Director of Marketing
Type: Full-time
About ZestyAI
ZestyAI is the leading decision intelligence platform for the property and casualty (P&C) insurance industry. Our platform unifies property-level data, predictive AI models, and Agentic AI automation to transform how insurers see, price, and manage risk — from wildfire and severe storms to roof condition and regulatory change. Trusted by many of the nation’s top property insurers, ZestyAI is growing rapidly as we help protect families, businesses, and communities from the increasing impacts of climate and property risk.
We’re expanding our marketing team to bring dedicated execution capacity to our ABM programs — ensuring our highest-priority accounts receive the focused, high-quality work they require.
About the Role
We’re looking for a high-leverage campaign owner who takes a strategic framework and turns it into revenue-driving programs. As our ABM Campaign Manager, you’ll own execution across 1:1, 1:few, and 1:many ABM programs, segmented email programs, landing pages, paid media, and our monthly newsletters.
You’ll work closely with our Senior Director of Marketing and serve as a marketing liaison to BD and Sales on named account programs.
This is an execution-focused role where marketing’s impact on pipeline is visible and measurable. You’ll operate within a defined strategic framework — with clear priorities, focused accounts, and visible revenue impact.
What You’ll Do
- Lead execution of ABM programs across named accounts and broader segments — email sequences, personalized landing pages, account assets, presentations, and enablement content that helps Sales build credibility and win deals
- Write and build segmented email programs — nurture sequences, webinar and content promotions, and re-engagement programs — across MailChimp, ActiveCampaign, or equivalent
- Own the strategy and execution of our monthly executive-facing newsletters — coordinating stakeholders, drafting content, managing layout and distribution
- Build and optimize campaign landing pages in Unbounce or equivalent, including personalized and dynamic pages
- Manage LinkedIn Ads and other paid media day-to-day — performance pulls, optimization recommendations, and publisher coordination
- Partner directly with BD and Sales on named account outreach cadence and pipeline-aligned program touches
- Deliver clear, data-backed program reporting to Sales and Marketing leadership
What We're Looking For
- Minimum of 5 years in an agency or in-house marketing team, supporting enterprise B2B sales cycles; insurance, insurtech, fintech, or similarly regulated verticals strongly preferred
- Demonstrated ABM execution across 1:1, 1:few, and 1:many tiers — has built account-specific programs, assets, and decks end-to-end
- Excellent writer with experience crafting executive-level outreach and multi-segment copy for technical, financial services audiences
- Hands-on proficiency with marketing automation, landing page, and paid media platforms — MailChimp, ActiveCampaign, Unbounce, LinkedIn Ads, or equivalent
- Structured, autonomous, and comfortable working directly with Sales and BD; understands buying committee dynamics
- Comfortable in a fast-moving, scale-up environment where priorities evolve and execution discipline matters
What Success Looks Like
- ABM programs measurably generate and accelerate engagement and pipeline across named accounts.
- Email programs, newsletters, and landing pages consistently meet or exceed engagement benchmarks
- Named account programs reach and activate multiple stakeholders — not just primary contacts
- BD and Sales describe you as a reliable, high-quality execution partner
This Role Is For You If
- You take genuine pride in shipping polished work — and it shows in everything you send
- You thrive when you own a program, not just a task
- You’re energized by working directly with Sales and BD, not intimidated by it
- You want your output tied directly to pipeline — and you want to see that connection clearly
- You’re self-directed, resourceful, and take ownership from first draft to final delivery
We’re a highly collaborative company of drivers doing work that matters — helping insurers make better decisions about real risk, for real people. If that’s the kind of place you want to build your career, we’d love to hear from you.
Ready to apply?
Apply to Zesty.ai
Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview
Benevity is hiring a Growth Marketing Manager to own paid media and organic discovery as a connected growth engine, with a strong focus on account-based marketing (ABM) and strategic accounts. This role will report to the Sr. Manager, Digital Marketing on Benevity’s Growth Marketing team.
This role is responsible for building awareness with Tier 1 and Tier 2 target accounts, capturing intent signals, and influencing pipeline through integrated paid media, SEO, AEO and GEO strategies. This role is ideal for a hands-on marketer who wants to learn fast, test aggressively and grow into broader ownership, while partnering closely with sales, product marketing, marketing ops and ABM stakeholders.
What you'll do:
Paid media
- Plan, execute, and optimize paid media programs across:
- Paid search
- Paid social (especially LinkedIn)
- Retargeting
- Prioritize Tier 1 and Tier 2 target accounts and high-intent audiences
- Balance awareness, intent capture, and efficiency across long sales cycles
- Monitor performance daily and proactively course-correct inefficiencies
- Partner with sales and ops to improve lead quality and pipeline influence
Organic search (SEO, AEO, GEO)
- Support and execute organic discovery strategy, including:
- SEO fundamentals
- Answer Engine Optimization (AEO)
- Generative Engine Optimization (GEO)
- Optimize content to answer buyer questions clearly and accurately
- Help ensure Benevity appears favorably in AI-powered search experiences
- Partner with content and product marketing to structure content for authority and trust
- Identify keyword gaps and provide recommendations for new, high-authority content
Measurement, learning & optimization
- Track performance against baselines and identify trends over time
- Measure success beyond traffic and CPL, including:
- Qualified leads
- Pipeline influence
- Account warming signals
- Contribute to dashboards and reporting in HubSpot
- Turn insights into clear, actionable recommendations and drive follow-through on next steps
Experimentation & Growth
- Run structured experiments to identify what works and why
- Test new:
- Audiences
- Ad formats
- Content structures
- Messaging hypotheses
- Use winning insights to drive core strategy while maintaining testing momentum
- Help evolve strategy toward an 80/20 performance-to-experimentation model
Cross-functional partnership
- Work closely with:
- Demand Gen/ABM team on campaign strategy and execution
- Sales and BDR teams on account priorities and feedback
- Marketing Ops on attribution, tracking and data quality
- Communicate clearly when inputs or alignment are missing
What you'll bring:
- 3–5 years of experience in growth, performance or digital marketing
- Hands-on experience managing paid media campaigns
- Working knowledge of SEO fundamentals
- Strong analytical and problem-solving skills
- Comfort working with performance data and dashboards
- Ability to communicate clearly about what’s working and what’s not
- Exposure to long sales cycles and account-based marketing
- Ideal tech stack experience: HubSpot, 6Sense, Google Ads, Google Search Console, LinkedIn Ads, YouTube, Semrush, Hockeystack
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
Ready to apply?
Apply to Benevity
Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
As a senior technology leader, you will help build our technology platform to enable 10 million change-makers to deliver a billion acts of goodness by 2025. We seek a platform-first Architect to lead enterprise patterns for reliable, governed, AI-driven, and cost-effective solutions at scale across our technology portfolio. You will design how data flows across the company, from ingestion to consumption, while ensuring our AI systems are secure, auditable, and maintainable. This role requires practical systems thinking and the ability to influence senior engineers and leadership toward consistent, enterprise-wide architecture outcomes that align our data and AI strategy with broader business goals.
If you're passionate about leveraging modern technology, data and AI for positive impact and eager to contribute to a mission-driven organization, we want to hear from you.
What you will do:
- Develop and maintain end-to-end tracks with our data and AI focus technology strategy and architectural portfolio
- Mentor engineers and technical leadership by providing clear patterns, ensuring adherence to architectural patterns, and offering hands-on guidance for complex implementations
- Lead architecture decisioning through Architecture Decision Records (ADRs), standards, and design reviews
- Oversee architectural reviews, code reviews, and system performance analysis to ensure quality standards and sustainable delivery momentum
- Foster a culture of collaboration, knowledge sharing, and continuous learning through mentorship, team collaboration, and workshops
- Enable governed data consumption through clear data contracts, curated datasets, and consistent serving patterns including domain marts
- Standardize end-to-end data flow patterns including ingestion, transformation, storage, serving, and retirement with repeatable templates
- Set platform standards for orchestration and reliability including SLAs, retries, idempotency, backfills, runbooks, and operational dashboards
- Establish enterprise data quality practices including critical data elements, quality rules, validation layers, monitoring, and issue triage workflows
- Drive governance-by-design by embedding metadata, lineage, classification, and ownership into platform patterns
- Drive adoption of AI governance architecture for agentic solutions including controls for data privacy and model lifecycle
- Define AIOps standards ensuring AI systems have traceability, quality measurement, incident response readiness, and cost guardrails
- Collaborate with stakeholders and product management to identify, prioritize, and mitigate technical risks and challenges
- Stay informed about industry regulations, security standards, and compliance requirements to ensure solutions meet necessary standards
What you’ll bring:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
- 7+ years in software development methodologies, architecture, and implementation of large scale enterprise systems
- 4+ years focused on data engineering, data management, or data platform architecture and designing AI solutions including AIOps practices
- Structured problem solving to turn ambiguous requirements into scalable, low-cost solution patterns
- Ability to think strategically while paying close attention to technical details
- Proven experience building or evolving an enterprise data platform including standards and adoption across multiple teams
- Demonstrated ability to design governance-ready AI solutions including evaluation strategies, privacy safeguards, and auditability
- Strong expertise in system architecture, cloud computing, distributed systems, and integration technologies
- High bar for operational readiness, actionable documentation, and treating governance as a built-in platform feature
- Deep experience across modern data platform capabilities including AWS Glue, Step Functions, Airflow, dbt, Spark, and Snowflake
- Proficiency in programming and analytics using Python, SQL, and Jupyter Notebooks
- Experience with agentic frameworks such as LangChain, LlamaIndex, or LangGraph and AIOps tooling like LangFuse
- Familiarity with Agile development methodologies and the ability to adapt to a fast-paced environment
- Strong understanding of security principles, performance optimization, scalability, and reliability
- Demonstrated influence towards simplicity and repeatability in architecture
Nice to Have:
- Experience operating in regulated environments, (SOC2, ISO 27001, or GDPR).
- Familiarity with federated domain ownership models, where domains ship data products while the platform provides shared standards and tooling.
- Experience designing and scaling platform observability for data pipelines, streaming systems, and AI services.
- Familiarity with medallion architecture patterns
- Experience in modern data platform capabilities, including:
- Streaming: Apache Kafka, AWS MSK, AWS Kinesis, GCP Pub/Sub
- Metadata and governance: DataHub, Atlan or similar
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
Ready to apply?
Apply to Benevity
Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview
As the Manager, Business Applications at Benevity, you will oversee the integration and efficiency of our business applications and systems. Your role is pivotal in ensuring that our technology solutions align with operational goals and strategies, driving productivity, streamlining processes, and facilitating data-driven decision-making. You will lead a team responsible for the analysis, implementation, and improvement of business systems, ensuring they support Benevity's mission to empower companies and their employees to make a positive impact.
You will also be responsible for managing cross-functional steering committees, developing system roadmaps, and overseeing backlog management. Additionally, this role will involve leveraging business intelligence to support strategic initiatives, developing and refining operational processes, and establishing key metrics and reporting frameworks to measure success and drive continuous improvement.
What you'll do:
- System Management & Maintenance: Oversee the implementation, configuration, and optimization of business systems to ensure alignment with organizational objectives, while leading the back-office systems team responsible for ongoing support.
- Project & Roadmap Management: Lead system-related projects (upgrades, migrations, new implementations), develop and maintain system roadmaps, and manage backlogs, ensuring initiatives align with business priorities and strategic goals.
- Process Improvement & Automation: Develop, refine, and manage operational processes to improve efficiency, recommend automation, and enhance workflows for better business outcomes.
- Business Intelligence & Data Management: Utilize BI tools to analyze data, generate insights, establish KPIs, ensure data integrity, and develop reporting frameworks to support strategic decision-making.
- Cross-Functional Collaboration & Governance: Lead cross-functional steering committees, ensuring business systems align with organizational priorities, collaborating with GTM, Finance, Client Success, Engineering, Technology Operations, and Data Governance.
- User Support & Training: Provide technical support, develop training programs, and drive system adoption to enhance proficiency across the organization.
- Compliance & Security: Ensure business systems comply with industry regulations and security policies, conducting audits, risk assessments, and proactive data protection initiatives.
- Team Leadership & Development: Oversee team performance, provide mentorship, and support professional growth while staying informed on industry trends and emerging technologies.
- Strategic Planning & Innovation: Drive strategic planning for system and integration enhancements, develop an integration strategy and roadmap, and maintain business system integrations through Workato to ensure seamless data flow.
What you'll bring:
- Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
- Proven experience with system integration, project management, and process improvement.
- Strong understanding of business intelligence, data management, compliance, and security standards.
- Experience managing cross-functional committees and aligning business systems with organizational strategy.
- Excellent leadership, communication, and interpersonal skills.
- Ability to align technology solutions with business objectives and Benevity's mission.
Operations - Ashley Tedham:
"After 10+ years working in the non-profit space, I started looking for a meaningful challenge, one that continued to allow me to serve the broader community, while learning a different set of skills. I was introduced to a few people at Benevity and after several months of exploring different opportunities I was approached by Caleb Wall, who invited me to join the Global Team at Benevity. What a journey it has been! In just 2.5 years I grew from a Senior Analyst, to Acting Manager, to Manager to Director of the Global Team. The challenging opportunities that Benevity provided along with the mentorship and support of my colleagues and people leaders allowed me to grow into my dream job, helping me to expand my skill-set and level-up my impact! It hasn't been easy - but it's become the most fulfilling position I have ever had."
Ashley Tedham, Director, Global Operations & Foundation Partnerships
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
Ready to apply?
Apply to Benevity
Technical Writer (Entry-Intermediate)
Share this job
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Make an Impact. Drive Clarity. Empower Developers.
Are you passionate about creating developer-focused documentation that makes complex technology simple? Join us as an Intermediate/Senior Technical Writer and take the lead in reimagining content for Coverity, our cutting-edge static analysis security testing tool. This is your chance to influence documentation strategy, improve user experience, and collaborate with world-class engineers to deliver content that matters.
Key Responsibilities:
- Collaborate with developers, product managers, and UX teams to translate technical concepts into clear, actionable content.
- Write developer-facing documentation for Coverity and other Black Duck products.
Key Qualifications
These are the most important requirements.
- 1+ year of experience as a technical writer. (We’ll accept less on-the-job experience in candidates who have more technical skills.)
- Experience with at least one programming language.
- Comfortable in the command-line or (even better) familiar with Bash scripting.
- Familiarity with Git and GitLab (or similar source control).
What we value
Experience with any of the following would make candidates more appealing.
- Atlassian JIRA and Confluence
- Agile methodologies
- Documenting SaaS software
- Documenting application security software
- Demonstrated ability to think about and improve the user experience, whether advocating for the user in the Agile process or writing documentation that is easy for customers to us
- API documentation and OAS3 files
- Testing API examples with tools like Postman and cURL
- Docs-as-code workflows and tools (Git, pull requests)
- DITA markup and the accompanying tools. For example, creating ditamaps, tasks, concepts, and reference topics from scratch; using keys; using a ditaval for conditional processing
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
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Senior Technical Writer
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Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Make an Impact. Drive Clarity. Empower Developers.
Are you passionate about creating developer-focused documentation that makes complex technology simple? Join us as an Intermediate/Senior Technical Writer and take the lead in reimagining content for Coverity, our cutting-edge static analysis security testing tool. This is your chance to influence documentation strategy, improve user experience, and collaborate with world-class engineers to deliver content that matters.
Key Responsibilities:
- Collaborate with developers, product managers, and UX teams to translate technical concepts into clear, actionable content.
- Write developer-facing documentation for Coverity and other Black Duck products.
Key Qualifications
These are the most important requirements.
- 4+ years of experience as a technical writer. (We’ll accept less on-the-job experience in candidates who have more technical skills.)
- Experience with at least one programming language.
- Comfortable in the command-line or (even better) familiar with Bash scripting.
- Familiarity with Git and GitLab (or similar source control).
What we value
Experience with any of the following would make candidates more appealing.
- Atlassian JIRA and Confluence
- Agile methodologies
- Documenting SaaS software
- Documenting application security software
- Demonstrated ability to think about and improve the user experience, whether advocating for the user in the Agile process or writing documentation that is easy for customers to us
- API documentation and OAS3 files
- Testing API examples with tools like Postman and cURL
- Docs-as-code workflows and tools (Git, pull requests)
- DITA markup and the accompanying tools. For example, creating ditamaps, tasks, concepts, and reference topics from scratch; using keys; using a ditaval for conditional processing
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
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Technical Product Manager
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At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems. We are looking for a Staff Product Manager who combines deep Generative and Agentic AI fluency with hands-on building ability to own AI product outcomes end-to-end. As a Staff PM, you're accountable for initiative-level outcomes, stakeholder satisfaction, and contributing to R&P's AI product practice. You think in systems, work backwards from the customer problem, and stay relentlessly curious about what's next in AI
Enterprise clients want to deploy Agents - moving from a promising demo to a production system that works at scale, meets security and compliance requirements, and delivers measurable business value is hard. This role owns that problem. You'll be part of a GenAI initiative within the AWS ecosystem, building the evals, tools, patterns, and reference architectures that make AI deployment repeatable. The mindset: prove it works, test assumptions early, and document while building.
Key Responsibilities
Product Strategy & AI Vision
- Define and drive the product vision, strategy, and roadmap for GenAI solutions - with agentic AI (agent orchestration, tool use, multi-step workflows) as the primary focus - connecting AI capabilities to enterprise business outcomes
- Translate enterprise problems into structured product requirements; reframe feature requests into outcome-driven priorities with explicit tradeoffs on invest in vs. defer
- Balance near-term deployment milestones with long-term platform scalability and sustainability
- Monitor the competitive GenAI landscape and emerging agentic patterns to inform roadmap and technology decisions
Discovery & Validation
- Research how enterprise users interact with AI agents and where they lose trust; frame the riskiest assumptions as testable hypotheses and de-risk them first
- Design and run experiments - POCs, pilot deployments, scenario-based testing of multi-step workflows, edge cases, and failure recovery - to validate agentic solutions where non-deterministic output makes traditional QA insufficient
- Distill research, experiments, and competitive intelligence into clear insights that pave the path for a successful product
- Agent Design, Prototyping & Production
- Define agent behavior and prototype system prompts and tool schemas; partner with engineering on context management - summarization, working memory, and information flow across multi-step tasks
- Drive multi-model architecture tradeoffs with engineering - define the quality, cost, and latency targets that determine which model serves each step in the agent workflow
- Build AI prototypes to validate hypotheses; define human-in-the-loop boundaries and guardrails - when the agent acts autonomously, when it escalates, and how to handle non-deterministic output
- Establish agent evaluation frameworks - task completion, reasoning quality, tool selection, failure recovery, safety - and partner with engineering on production readiness (observability, drift, responsible AI, prompt versioning)
- Define success metrics at the agent level - task completion rate, cost per task (not per inference), escalation rate, time to resolution, and customer trust alongside business KPIs
- Delivery & Execution
- Own the end-to-end product lifecycle from discovery through phased rollouts; establish the metrics framework (north star, input, guardrail metrics) and report product impact to leadership
- Manage the product backlog, scope, dependencies, and risks; drive agile ceremonies and produce high-quality PRDs, product briefs, and decision logs
- Evaluate technology and platform decisions from a product perspective; create deployment playbooks, reference architectures, and knowledge transfer materials so teams sustain solutions independently
- Use AI to accelerate product work - research, analysis, prototyping, documentation - with judgment on when it needs human oversight; onboard rapidly to new domains and support team members across the initiative
Stakeholder Management
- Build trusted relationships with stakeholders and executives; serve as the go-to product advisor and primary contact for AI product direction and deployment strategy
- Partner with AWS Solution Architects and account teams to align on technical approach, service selection, and go-to-market for GenAI solutions
- Manage expectations on scope, timelines, and tradeoffs; facilitate decisions across competing priorities using data, alternatives, and clear rationale
- Frame AI capabilities and limitations for non-technical stakeholders - manage hype cycles, set realistic expectations; surface unmet needs that deepen relationships and grow the account
Required Skills
- 8-12+ years in product management, forward deployment, or solutions engineering; must have shipped AI products from prototype through production at scale
- Strong product sense - ability to identify what matters to users and the business, make prioritization calls with incomplete information, and shape products that deliver real outcomes
- Deep GenAI fluency - LLMs, RAG, fine-tuning, prompt engineering, context engineering, evals - with hands-on experience building or shipping agentic systems (planning, tool use, HITL, guardrails)
- Proven ability to prototype AI solutions using AI tools (Cursor, Claude, Copilot) to validate hypotheses and de-risk product decisions
- Experience deploying AI solutions in enterprise environments with strong technical fluency - can read code, evaluate architectures, make product tradeoffs on technical constraints, and drive scalable deployment patterns
- Exceptional communicator - clear PRDs, technical specs, and decision logs; has led AI products through full lifecycle and driven alignment with Directors, VPs, and C-level
- Comfortable operating in ambiguous, fast-moving environments where the AI landscape evolves weekly
- PM-level fluency across the AWS AI ecosystem - Bedrock, AgentCore, SageMaker, Strands, Kendra, OpenSearch, Lambda, Step Functions - to make informed product and architecture decisions
Preferred Qualifications
- Software engineering or coding background (Python, JavaScript, TypeScript)
- Agency or consulting delivery experience
- Experience in Financial Services, Healthcare, or Life Sciences industries
- Familiarity with open-source LLM ecosystem (Llama, Mistral) for flexibility and cost optimization
- Prior experience leading time-boxed discovery initiatives or technical spikes with rapid validation cycles
Why Join R&P?
You'll work at the intersection of cutting-edge AI and real enterprise impact - helping clients deploy Generative and Agentic AI solutions that change how their businesses operate. R&P gives you the variety of consulting (new problems, new industries, new tech) with the depth of a product role - you'll build, ship, and measure, not just advise. The team is collaborative, technically sharp, and genuinely invested in doing great work for clients.
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Analytics Consultant
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If residing within commutable distance to Avetta's Calgary Office located at 255 5th Ave SW, Suite 1400, Calgary, AB T2P 3G6, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.
SUMMARY:
Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries.
Avetta’s Analytics Consultant is a client-facing individual contributor responsible for leading the delivery of high-impact, data-driven insights and scalable analytics solutions for Avetta clients and internal stakeholders.
This role operates with a high degree of autonomy, owning complex analytics engagements end-to-end—from discovery and solution design through execution and delivery. The Analytics Consultant partners cross-functionally with Professional Services, Product, Engineering, and Customer teams to influence strategy, shape data solutions, and drive measurable business outcomes.
Working within Avetta’s modern data ecosystem (Snowflake, AWS, Power BI, Sisense), this role not only delivers advanced analytics but also identifies opportunities to standardize and productize insights into scalable, repeatable solutions. The position requires strong technical expertise, strategic thinking, and executive-level communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Client Leadership & Strategic Engagement
- Lead client-facing analytics engagements, including discovery, scoping, solution design, and delivery.
- Act as a trusted advisor to clients and internal stakeholders, shaping data strategies and influencing decision-making.
- Translate complex business problems into structured analytical approaches and scalable solutions.
- Present insights and recommendations to senior stakeholders with clarity and business context.
- Ensure consistent delivery of high-quality work aligned to client expectations and business value.
Advanced Solution Design & Delivery
- Architect, develop, and maintain complex dashboards, data models, and analytical solutions using BI tools and SQL-based environments.
- Own project scope, timelines, and deliverables with minimal oversight.
- Lead solution design decisions, balancing scalability, performance, and usability.
- Drive adoption of best practices in analytics engineering, data modeling, and visualization.
- Identify and lead opportunities to productize recurring analytics solutions.
Data Quality, Governance & Innovation
- Proactively identify data quality, integrity, and structural issues; recommend and implement improvements.
- Partner with Engineering and Data teams to enhance data pipelines and infrastructure.
- Champion data governance, documentation, and standardization practices.
- Contribute to the evolution of Avetta’s analytics ecosystem through innovation and automation.
Data Storytelling & Business Impact
- Translate complex datasets into compelling narratives that drive actionable business decisions.
- Provide thought leadership in analytics, contributing to internal and external visibility of capabilities.
- Mentor junior team members and elevate overall team analytics maturity.
- Support organizational data literacy and promote a data-driven culture.
Operational Excellence & Continuous Improvement
- Translate complex datasets into compelling narratives that drive actionable business decisions.
- Provide thought leadership in analytics, contributing to internal and external visibility of capabilities.
- Mentor junior team members and elevate overall team analytics maturity.
- Support organizational data literacy and promote a data-driven culture.
PREFERRED QUALIFICATIONS:
- Advanced experience with BI and analytics tools (e.g., Power BI, Sisense, Business Objects).
- Strong proficiency in SQL and relational databases; experience with data modeling and ETL/ELT frameworks.
- Experience working within cloud data environments (e.g., Snowflake, AWS).
- Familiarity with CRM and business tools (e.g., Salesforce, Excel, PowerPoint).
- Strong understanding of statistical analysis, data interpretation, and performance optimization.
- Proven ability to lead complex projects and manage multiple priorities.
- Excellent problem-solving skills with the ability to navigate ambiguity and drive clarity.
- Strong communication and stakeholder management skills, including executive-level presentations.
IDEAL EDUCATION, TRAINING AND EXPERIENCE:
- Bachelor’s degree or higher in Math, Statistics, Business, Engineering, or related field.
- 5–8 years of experience in analytics, business intelligence, or data-related roles.
- Prior experience in a client-facing or consulting capacity is strongly preferred.
#LI-HYBRID
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OneVest is a fast-growing technology company on a mission to Power the World’s Wealth by revolutionizing how financial institutions deliver wealth management services. We are an innovative team that thrives on creativity, collaboration, and the pursuit of excellence. We’ve been listed as one of Forbes's best start-up employers, and named on the WealthTech100 list for 2024. OneVest is backed by notable investors including Salesforce Ventures, Allianz Life Ventures, TIAA Ventures, OMERS Ventures, Fin Capital, Deloitte Ventures, and more. If you’re passionate about finance, technology, and making a real impact, this is the perfect opportunity to be part of something big.
We are looking for a Senior Revenue Operations Manager to lead and define Revenue Operations at OneVest. Reporting to the Sr. Director of Operations, you will be the primary manager of our revenue engine. This is a high-visibility, systems-oriented role where you will design the infrastructure that powers both our Small and Medium Business (SMB) and our Enterprise B2B funnels.
This isn't just about maintenance; it’s about building the playbook. Player-coaches thrive at OneVest and we’re looking for a builder profile: someone who can establish world-class standards in Salesforce today and pioneer low-code/AI-driven solutions for tomorrow. You will ensure that Sales and Marketing are perfectly aligned in execution, reporting, and strategy as we continue to scale.
High-performers in this role will have an opportunity to lead and own the Revenue Operations function as a whole.
What you’ll be doing:
- Act as the expert architect for Salesforce configuration, ensuring our CRM is structured to support complex enterprise deals and high-volume PLG users.
- Design and optimize the "Lead-to-Revenue" process around two distinct channels: a self-serve SMB funnel and a traditional B2B Enterprise sales cycle.
- Partner with Marketing to track ad-spend efficiency and with Sales to drive adoption of adjacent tools, ensuring every part of the revenue team is pulling in the same direction.
- Build and maintain the forecasting models that Finance and Leadership rely on, with a solid understanding of core revenue metrics
- Identify manual bottlenecks and pilot low-code/AI-driven solutions to automate manual tasks and add value at key points in the process.
- Manage operations for the revenue function both laterally and upwards, setting clear expectations and acting as a strategic advisor to leadership, including VPs and C-suite.
Must-haves:
- 8+ years of experience in Revenue, Sales or Marketing Operations functions, preferably within a high-growth SaaS or fintech environment.
- You have a deep experience with Salesforce, and understand how to build scalable flows, objects, and reporting structures.
- You enjoy the 0 to 1 phase of taking a baseline setup and evolving it into a sophisticated, automated system.
- Experience managing operations for both a Product-Led Growth (PLG) motion and an Enterprise Sales motion.
- You understand the "why" behind the numbers, from revenue recognition principles to GTM efficiency metrics. OKRs are table stakes.
- You have an appetite for using low-code tools and AI and are excited by the prospect of automating your own workflows as you scale. You go beyond just using AI as a chat partner and have achieved real outcomes through embedding it.
Location: This remote role is open to candidates across Canada and the United States, with a preference for candidates located near one of our offices in Toronto or Calgary.
What It’s Like To Work With Us:
- Culture: It’s fun, rewarding, fast-paced - and we build cool stuff, too!
- Vacation: 4 weeks of vacation in addition to a company wide shutdown between Christmas and New Year
- Flexibility: A flexible & hybrid working environment
- Health & Wellness: Comprehensive Group Health, Dental and Vision Benefit Plan right from the start
- Equity: Employee Stock Option Purchase Plan
Sound like a good fit? Apply today!
Don’t meet every single requirement? We encourage you to apply anyways. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we would still like to review your resume. You may be just the right candidate for this or other roles.
OneVest is dedicated to fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds, including those with visible and non-visible disabilities. If you require accommodations at any stage of the recruitment and selection process, please reach out to recruiting@onevest.com and we’ll be happy to support you.
AI Use In Our Hiring Process:
OneVest does not currently use AI to screen, assess, or select candidates as part of the recruitment process.
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Analytics Engineer
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
Analytics Engineer
We are seeking an experienced Analytics Engineer to join our Data Solutions team in North America. This role will combine technical expertise with strategic vision to drive the adoption and optimization of Sigma across our client base and internal teams.
Ideal candidates will be able to:
- Lead the development and implementation of visualizations that communicate complex data analyses to non-technical audiences showcasing best practices and innovative approaches using tools such as
- Establish and manage the Business Intelligence Center of Excellence, creating standards, guidelines, and training materials
- Collaborate with cross-functional teams to design and implement data solutions that align with client business objectives
- Manage the analytics engineering and visualization lifecycle, including research, proof of concepts, architecture, design, development, testing, and maintenance
- Generate visualizations that communicate complex data analyses to non-technical audiences
- Partner with client stakeholders to foster the adoption of best data management practices
- Mentor and develop junior team members
- Support sales cycles by leading scoping discussions and building proof of concept solutions
- Stay current with Business Intelligence tools and visualizations updates and industry trends, sharing knowledge across the organization
Qualifications:
- 5+ years of experience in data analytics, business intelligence, or related field
- 2+ years of experience in Sigma Computing with advanced proficiency in other tools such as PowerBI, Looker, Omni etc
- Strong SQL skills and experience with cloud data platforms (e.g., Snowflake, Azure, AWS)
- Experience with modern data stack tools such as dbt, Fivetran, Matillion, or similar
- Familiarity with Python and other programming languages used in data analysis
- Understanding of data architecture, data warehousing, and ETL/ELT processes
- Excellent communication and presentation skills, with the ability to explain complex concepts to non-technical audiences
- Experience in consulting or client-facing roles
- Track record of successful project delivery using Agile methodologies
Personal Qualities:
- Passionate about data and its potential to drive business value
- Strong leadership and mentoring abilities
- Proactive problem-solver with a results-oriented mindset
- Adaptable and eager to learn new technologies and methodologies
- Excellent interpersonal skills with a people-first mentality
Join us in revolutionizing how businesses leverage Sigma and analytics to drive success!
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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Chief of Staff to the Managing Director of AI
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Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor
About Human Agency
We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.
We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.
Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.
Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.
And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.
The Opportunity
We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.
This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.
Key Responsibilities
Strategic & Executive Leadership
- Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
- Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
- Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
- Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
- Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
- Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership
AI Process Design & Automated Engines
- Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
- Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
- Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
- Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
- Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
- Document patterns and best practices that can be deployed at scale
Client Service Delivery & Organizational Rollouts
- Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
- Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
- Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
- Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
- Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
- Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI
Quality, Governance & Evaluation
- Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
- Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
- Build governance frameworks that enable responsible, scalable AI adoption across organizations
- Implement monitoring systems that track performance, usage, and business impact
Stakeholder Management & Enablement
- Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
- Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
- Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
- Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption
Operations & Project Management
- Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
- Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
- Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
- Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences
Communications & Reporting
- Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
- Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
- Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights
Who You Are
Experience & Skills
- 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
- Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
- Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
- Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
- Proven ability to design repeatable processes and systems that scale beyond individual projects
- Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
- High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
- Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
- Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development
Mindset & Traits
- Builder and operator: You design systems that work without constant oversight, not just execute tasks
- Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
- AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
- Mission-driven; systems thinker with bias for action
- Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
- Calm under pressure with excellent judgment about when to escalate vs. solve independently
- Able to hold strategic context while driving tactical execution across multiple concurrent engagements
- Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
- Comfortable operating in ambiguity and creating structure where none exists
Considerations
- Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
- Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
- Travel: Regular (20–40%) for client activities, organizational rollouts, and events
- Location: Remote-friendly with preference for candidates in major tech hubs
Compensation
This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.
Why Join Human Agency
Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.
Equal Opportunity Commitment
Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.
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Agiloft Client Lead
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
Agiloft Client Lead
The Agiloft Client Lead will develop and execute a strategy to grow Spaulding Ridge’s Agiloft business in North America with enterprise-level clients. The Client Lead is focused on building a sustainable and scalable business by identifying key plays that will increase bookings, maximize our cross-selling capabilities, and deepen client relationships.
What You’ll Do:
- Meet and exceed an individual sales target of up to $3M+ annually
- Lead the end-to-end sales process, driving pipeline generation, negotiating contracts, and closing deals
- Work collaboratively to develop a growth strategy for Agiloft
- Identify, develop, and prioritize Agiloft market offerings that fit enterprise client needs
- Develop and execute account plans for enterprise clients, focusing on long-term growth and partnership
- Oversee and lead Agiloft sales pipeline and align with revenue targets for Contract Lifecycle Management service line
- Identify cross-selling opportunities and expand engagements within existing accounts
- Engage with delivery teams to scope and develop compelling solutions for services engagements
- Execute market activities, events, relationship development and thought leadership to drive awareness and sales pipeline
- Serve as a trusted advisor by understanding complex client environments and associated challenges, providing high-value solutions that align with strategic goals
- Provide thought leadership by authoring white papers hosting local events, and driving unique solutions
What You’ll Bring:
- Proven success scaling a new market or offering within a consulting environment
- Experienced selling to enterprise-level clients
- Proven business development skills with ability to attain sales targets from alliances and/or originations
- Deep functional and/or technical understanding of Agiloft cloud-based solutions
- Strong business operations skills (e.g. developing a forecast and business plan / forecast, managing towards margin and utilization goals)
- Demonstrated experience collaborating with a diverse team of consultants, sales executives and solution architects
- Existing knowledge of and relationships within the Agiloft channel
- Experience leading sales motions through client-facing activities such as requirements gathering, stakeholder workshops and deliverable review/approval sessions
- Exceptional communication skills and ability to effectively engage with CxOs and senior decision makers
- Degree in Finance, Accounting, Logistics, and/or Management Information Systems or equivalent experience
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Ready to apply?
Apply to Spaulding RidgeIntegration Consultant – Data & Enterprise Systems
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do
As an Integration Consultant on our Data Solutions team, you'll be responsible for scoping, designing, implementing, and testing integration solutions across a wide range of enterprise platforms. Working closely with client partners, you'll develop relationships with key technical stakeholders while delivering measurable business value through well-architected, maintainable integrations. You'll contribute across the full project lifecycle, from pre-sales and discovery through deployment and client enablement, and collaborate with teammates across CLM, Salesforce, and Data practices.
Ideal candidates will be able to:
- Design and implement API-based integrations using REST and SOAP principles across cloud and on-premise systems
- Build and test integrations using middleware platforms including Workato, MuleSoft, Boomi, Celigo, or similar tools
- Use Postman (or equivalent) for API exploration, testing, scripting, and automation
- Develop integrations connecting platforms such as Salesforce, DocuSign CLM / SpringCM, Snowflake, NetSuite, Workday, and other enterprise business systems
- Translate client business requirements into clear integration specifications, field mappings, and data flow documentation
- Troubleshoot complex integration failures including authentication issues, payload formatting, and API versioning conflicts
- Support data migration projects involving staging, transformation, and validation of records across systems
- Contribute to pre-sales activities including scoping, estimation, and solution design
Qualifications
- Bachelor's degree or higher
- 3–6 years of professional consulting or relevant industry experience, including enterprise system implementations or integration development
- Solid understanding of API fundamentals — REST, SOAP, OAuth 2.0, JSON/XML, webhooks, and error handling patterns
- Hands-on experience with Postman for API testing, scripting, and collection-based workflows
- Experience configuring or developing on at least one major middleware platform (Workato, MuleSoft, Boomi, or similar)
- Familiarity with Salesforce data structures, APIs (REST, Bulk, Metadata), and data movement patterns
- Exposure to CLM platforms such as DocuSign CLM / SpringCM, Ironclad, or Agiloft is a strong plus
- Excellent communication skills — able to explain technical concepts clearly to both technical and non-technical audiences
- Ability to manage day-to-day client relationships and maintain a prioritized workstream independently
Nice to Have:
- Certifications in Workato, MuleSoft, Salesforce, or similar platforms
- Experience with SQL or Python for data transformation and scripting
- Exposure to CLM workflow configuration or document automation
- Exposure to CRM systems, sales processes, revenue pipelines, customer service, etc.
- Familiarity with CI/CD practices, version control (GitHub/Bitbucket), or agile delivery methodologies
- Knowledge of ERP systems such as NetSuite, SAP, or Workday in an integration context
- Experience with AI-assisted tooling or emerging integration patterns
- Experience migrating data into Salesforce
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Ready to apply?
Apply to Spaulding RidgeData Solutions Engagement Lead
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do and Learn
We are looking for an Engagement Lead for our Salesforce Practice.
The Salesforce Engagement Lead will oversee relationships with our enterprise level clients. The ideal candidate will be apt in building strong relationships with strategic clients demonstrated by your ability to understand our clients’ needs and requirements, aligning them with our best in cloud solutions to achieve their goals. The engagement lead is expected to drive strong delivery of existing work which will help lead to adjacent opportunities in different functions, business units, and/or regions within an enterprise ecosystem.
Ideal candidates will be able to:
- Develop trust relationships with a portfolio of major clients
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Understand their business processes and advise on best-practices where applicable
- Lead multi-faceted internal teams, balancing SR’s resources to maximize impact to the customer while still focusing on their professional development and career progression
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Qualifications:
- Proven experience as an engagement/project manager in technology or management consulting
- Experience in sales and providing solutions based on client needs
- Experience with Salesforce or similar CRM technology
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:
- Flexible Time Off
- Paid holiday time
- Paid maternity and paternity leave
- Monthly technology and wellness allowance
- Annual training allowance program
#LI-KP1
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Ready to apply?
Apply to Spaulding Ridge
Marketing Project Manager
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If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis.
SUMMARY
We are seeking a seasoned marketing professional to join our team as a Project Manager. This role is an individual contributor role and will serve as a trusted partner to leadership and cross-functional marketing teams, providing strategic guidance on best practices, emerging technologies (including AI), and operational frameworks that drive growth and efficiency. The ideal candidate will have a strong background in B2B marketing and a passion for leveraging innovation to optimize marketing and sales performance.
In this role, you will drive operational excellence across all marketing functions—designing and enforcing scalable processes, optimizing resource allocation, and ensuring the team delivers effectively against business priorities.
This position bridges strategy and execution, enabling the marketing organization to operate with focus, alignment, and accountability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Advisory:
- Advise marketing leadership and cross-functional teams on best practices, industry trends, and innovative approaches to enhance marketing effectiveness.
- Technology & Innovation:
- Evaluate and recommend new marketing technologies, including AI-driven solutions, to improve campaign performance and operational efficiency.
- Project Management:
- Lead and manage marketing projects, including budget management, from concept to execution, ensuring alignment with business objectives and timely delivery.
- Sales Enablement Frameworks:
- Develop and implement structured frameworks for Quarterly Business Reviews (QBRs) to help the marketing and sales teams identify and capitalize on opportunities.
- Cross-Functional Collaboration:
- Partner with sales, product, and operations teams to ensure seamless integration of marketing strategies and tools across the organization.
IDEAL EXPERIENCE
- 7 years of B2B marketing experience, with a proven track record in strategic advisory and technology adoption.
- Strong understanding of marketing technology platforms, AI applications, and data-driven decision-making.
- Exceptional project management skills with the ability to lead complex initiatives across multiple teams.
- Experience in sales enablement and developing frameworks for revenue growth.
- Excellent communication and stakeholder management skills.
PREFERRED QUALIFICATIONS
- PMP certification or equivalent project/program management experience.
- Change management expertise and process improvement skills.
- Agency/vendor management experience.
EDUCATION & TRAINING
- Bachelor’s degree in Marketing, Business, Communications, or related field.
- Certifications in project management, marketing operations, or analytics (preferred).
- Ongoing professional development in marketing leadership and operational excellence.
#LI-REMOTE
Ready to apply?
Apply to Avetta, LLC
VIP Associate - Remote
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PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.
We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.
When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.
With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.
About the Role
We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.
About the Work
- Communicate with VIPs in a professional manner
- Answers VIPs questions in a manner that reflects an understanding of the department and property in general
- Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
- Develop relationships and offer tailored rewards through regular correspondence
- Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
- Research VIP competitor activity in each market
- Communicate different promotions that the sportsbook and casino is offering
- Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
- Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
- In partnership with the CRM team identify unique and creative ways to establish value for high end players
- Complete applicable workflows to meet player satisfaction criteria
- Attend and assist with VIP events as needed
- Must be available nights, weekends and holidays as needed
- Perform other duties as assigned
About You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- Experience with sports betting, gaming economies, and player behavior strongly requested
- Some previous sales experience required
- Excellent relationship building skills
- Excellent problem-solving abilities
- Ability to travel (up to 50% of the time) to attend and assist with running VIP events
- Must be at least 21 years of age.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to qualify for licenses and permits required by federal, state and local regulations.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Willingness to travel and work nights and weekends.
- Passionate about providing top level service
#LI-REMOTE
Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Ready to apply?
Apply to Penn Interactive
NetSuite Consultant
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do and Learn
We are looking for a NetSuite Consultant to join our team and be a key component of our NetSuite ERP implementation team. Working with the NetSuite practice leadership, you will find creative ways to implement NetSuite efficiently and effectively, helping clients achieve enterprise ROI by utilizing the technology as a driver. We are seeking a candidate that can bring a business-oriented mindset to technology implementation and ideally has finance and accounting experience.
Ideal candidates will be able to:
- Understand client business processes for Order to Cash, Revenue Recognition, Billing, Procure to Pay, Record to Report, and other processes as needed
- Understand finance and accounting processes related to financial close, transactional reporting, and integrated financial statements
- Bring a functional, business and process-oriented mindset to technology implementation. The ideal candidate should have relevant finance and accounting experience, and also experience with NetSuite or other technology solutions
- Provide technical solutions to complex business needs, working with functional resources to ensure technical designs and outputs solve functional needs
- Successfully manage and proactively communicate the progress of project tasks, milestones, and deliverable
- Seek knowledge as necessary to complete tasks, openly communicate with team members for advice and knowledge sharing in a self-reliant manner
- Follow through on action items and proactively push items forward toward project or strategic objectives
Qualifications:
- Knowledge of NetSuite Order to Cash, Advanced Revenue Management (ARM), and Billing configuration
- Minimum of 3 years supporting NetSuite implementations, preferably in a lead role capacity
- Degree in Finance, Accounting, Logistics, or Management Information Systems or relevant professional experience
- Possess a self-reliant eagerness to learn and grow professionally
- NetSuite Foundations, NetSuite ERP, and/or ARM certification is preferred
- Knowledge of the Microsoft Office Suite
We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:
- Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
- Flexible Time Off
- Paid holiday time
- Paid maternity and paternity leave
- Monthly technology and wellness allowance
- Annual training allowance program
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Ready to apply?
Apply to Spaulding RidgeOneStream Solution Architect
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do and Learn
We are currently looking for a Solution Architect in our OneStream practice. This role is responsible for implementing financial technology solutions using the OneStream software platform.
OneStream is a modern, cloud-based solution in the Corporate Performance Management (CPM) space. CPM systems are used by large companies to manage several finance and accounting functions, including consolidated financial reporting, budgeting & planning, and account reconciliation. We hire individuals that are passionate about solving problems and bringing innovative ideas to our clients and our team. As part of the OneStream team, you will help build a practice that is able to identify and implement solutions to help our clients utilize technology to run their businesses more effectively.
In this role, the ideal candidate will be able to:
- Lead OneStream solutions through full cycle – requirements and design, development, testing, training, implementation, and support
- Lead full pre-sales cycle – introduction, scoping, drafting estimate and proposal, creating statement of work contract
- Collaborate seamlessly with internal and client-side resources and effectively communicate across various audiences
- Approach problems creatively and apply technology to solve business challenges
- Adhere to Spaulding Ridge delivery methodology and project standards, and ensure that project deliverables and milestones are completed on time
- Work in a fast paced, dynamic environment and deal with ambiguity
- Work with leadership to develop and grow the practice further including revenue attainment, sales and marketing assets, partnership with OneStream, internal COE and helpdesk, training, recruiting, onboarding, and staffing
- Embrace the Spaulding Ridge culture and internal initiatives, including community service, training, interviewing, and social/networking activities
In addition to the expectations listed above, the ideal candidate will possess experience in the following areas:
- Degree in Finance, Accounting, or Management Information Systems
- 7+ years’ experience implementing or optimizing OneStream or other EPM/CPM applications (Hyperion Financial Management (HFM), Hyperion Planning, Financial Consolidation and Close Cloud, etc.)
- Strong knowledge of the financial processes, including experience with financial close, consolidations, financial reporting, and FP&A
- Deep understanding of accounting processes, including account reconciliations, intercompany eliminations, currency translation, allocations, and top-side adjustments
- Prior experience gathering business requirements and translating those to help design a solution
- Previous experience leading full-cycle EPM/CPM implementations
- Experience with VB.net
- Experience with data integration between different systems/sources
We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:
- Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
- Flexible Time Off
- Paid holiday time
- Paid maternity and paternity leave
- Monthly technology and wellness allowance
- Annual training allowance program
#LI-KP1
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Ready to apply?
Apply to Spaulding RidgeNetSuite Solution Architect
Share this job
Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do and Learn
We are looking for a NetSuite Solution Architect in our Finance & Operations Practice. This role will be responsible for leading NetSuite client delivery engagements as our NetSuite expert, supporting sales efforts from a technical side for new clients and expands of existing clients, and building and coaching our NetSuite team. This team member would also be responsible for authoring thought leadership and driving best practices for our NetSuite portfolio.
Working with the Finance & Operations practice leadership, you will contribute to projects that are able to identify and implement ways to help our clients find creative ways to more effectively run their businesses utilizing the technology as a driver.
In this role, the ideal candidate will be able to:
- Lead NetSuite client engagements, serving NetSuite technical expert for configuration, process design, support escalation, and Q&A
- Use past experience and expertise to advise on client business processes including financial close, transactional reporting, integrated financial statements, Order to Cash, Procure to Pay, Record to Report, and other similar processes. In addition, ideal candidate should have Revenue-specific NetSuite skills, including experience with Revenue Recognition, billing, Advanced Revenue Management, SuiteBilling and/or related processes.
- Bring a business and process-oriented mindset to technology implementation. The ideal candidate should have significant experience with NetSuite and finance and accounting-related projects
- Build and coach our NetSuite team with a focus on client success. This will include working with a diverse team of consultants and architects
- Bring best practices to the table for NetSuite implementations
- Use past experience to advise on NetSuite integrations, including integration of NetSuite and Salesforce and the related business processes around this
- Provide technical sales support for new client sales as well as existing client expands.
- Support client demos and proof-of-concept projects for clients evaluating various technologies
- Provide NetSuite thought leadership by writing articles, blogs, and potentially delivering presentations at user conferences
- Lead project teams supporting multiple workstreams consisting of client-side personnel and Spaulding Ridge consultants while adhering to Spaulding Ridge’s delivery methodology and project standards. In many cases, these projects will include NetSuite and other technology
- Approach problems creatively and apply technology to solve business challenges
- Improve and develop our standing as a NetSuite partner
Qualifications
- Bachelor’s degree in Management Information Systems, Accounting, or Business preferred or relevant professional experience
- Experience managing other delivery team members
- Minimum 8 years of total experience, preferably in accounting and software consulting, or supporting software consulting and implementation.
- 5+ years of experience with NetSuite with demonstrated experience in 5+ end-to-end deployments of NetSuite
- NetSuite Foundations or NetSuite ERP certification is a preferred
- Demonstrated experience in translating customer business needs into dynamic solutions provide best in class value for our clients
- Experience in change management and business process mapping in support or in conjunction with a major software implementation is a plus
- Travel varies significantly, however someone taking on this position should be prepared to travel up to 25% of the time
We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:
- Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
- Flexible Time Off
- Paid holiday time
- Paid maternity and paternity leave
- Monthly technology and wellness allowance
- Annual training allowance program
#LI-KP1
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Ready to apply?
Apply to Spaulding Ridge