At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems. We are seeking an experienced Product Manager to work embedded within cross-functional delivery teams, owning product execution across complex digital platforms

About the role

This Technical Product Manager will lead the development of an Android-based voice-enabled AI application. They will be the owner of the stories in the backlog and ensure the requirements and acceptance criteria narrative are effectively translated into technical specs for the teams (FE, BE, UX)

Product Ownership & Delivery 
• Manage the product backlog, ensuring work is clearly defined, prioritized, and aligned to business outcomes 
• Translate business needs and stakeholder requests into structured requirements, user stories, and acceptance criteria 
• Partner closely with engineering and design to ensure requirements are well understood and delivered with quality 
• Support sprint planning, backlog refinement, and day-to-day execution to keep delivery on track 
• Identify and manage dependencies, risks, and scope changes throughout the delivery lifecycle 
 
Requirements & Analysis 
• Elicit, analyze, and document functional and technical requirements across multiple stakeholders 
• Break down complex business processes into clear, actionable work for delivery teams 
• Ensure traceability between business needs, requirements, and delivered solutions 
• Continuously refine requirements based on feedback, testing, and evolving priorities 
• Support QA and UAT efforts by clarifying expected behavior and validating outcomes 
 
Stakeholder Collaboration 
• Facilitate working sessions, requirement discussions, and decision-making forums 
• Communicate progress, risks, and tradeoffs clearly to both technical and non-technical audiences 
• Build strong relationships with client stakeholders and serve as a trusted partner in delivery 
 
Product Thinking & Continuous Improvement 
• Frame requests in terms of user and business outcomes, not just features  
• Support prioritization decisions by balancing business value, technical constraints, and delivery timelines 
• Contribute to defining scope and iterative delivery plans 
• Identify opportunities to improve processes, workflows, and product experience 
• Leverage data, feedback, and team insights to continuously improve the product 

Required Skills & Experience 

• 6–10 years of experience in a Product Owner, Product Manager, or similar role
• Strong understanding of agile delivery practices and product ownership responsibilities
• Experience with tools such as Jira, Confluence, Figma, Claude AI, GitHub, and Cursor 
• Strong client communication and relationship management skills
• Strategic thinking paired with a pragmatic, delivery-focused mindset
• Consultative problem-solving and the ability to guide conversations beyond immediate deliverables
• Adaptable, calm under pressure, and comfortable navigating ambiguity
• High accountability, ownership, and follow-through
• Collaborative, outcome-driven, and user-centered

 
Why Join Robots & Pencils? 

At Robots & Pencils, Product Owners play a critical role in shaping how ideas become impactful digital products. You’ll work alongside architects, engineers, and designers to deliver modern solutions across mobile, cloud, and AI-enabled platforms, while building trusted client partnerships and driving meaningful outcomes

At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems. We are looking for a Staff Product Manager who combines deep Generative and Agentic AI fluency with hands-on building ability to own AI product outcomes end-to-end. As a Staff PM, you're accountable for initiative-level outcomes, stakeholder satisfaction, and contributing to R&P's AI product practice. You think in systems, work backwards from the customer problem, and stay relentlessly curious about what's next in AI

Enterprise clients want to deploy Agents -  moving from a promising demo to a production system that works at scale, meets security and compliance requirements, and delivers measurable business value is hard. This role owns that problem. You'll be part of a GenAI initiative within the AWS ecosystem, building the evals, tools, patterns, and reference architectures that make AI deployment repeatable.  The mindset: prove it works, test assumptions early, and document while building.

Key Responsibilities

Product Strategy & AI Vision

• Define and drive the product vision, strategy, and roadmap for GenAI solutions - with agentic AI (agent orchestration, tool use, multi-step workflows) as the primary focus - connecting AI capabilities to enterprise business outcomes
• Translate enterprise problems into structured product requirements; reframe feature requests into outcome-driven priorities with explicit tradeoffs on invest in vs. defer
• Balance near-term deployment milestones with long-term platform scalability and sustainability
• Monitor the competitive GenAI landscape and emerging agentic patterns to inform roadmap and technology decisions

Discovery & Validation

• Research how enterprise users interact with AI agents and where they lose trust; frame the riskiest assumptions as testable hypotheses and de-risk them first
• Design and run experiments - POCs, pilot deployments, scenario-based testing of multi-step workflows, edge cases, and failure recovery - to validate agentic solutions where non-deterministic output makes traditional QA insufficient
• Distill research, experiments, and competitive intelligence into clear insights that pave the path for a successful product
• Agent Design, Prototyping & Production
• Define agent behavior and prototype system prompts and tool schemas; partner with engineering on context management - summarization, working memory, and information flow across multi-step tasks
• Drive multi-model architecture tradeoffs with engineering - define the quality, cost, and latency targets that determine which model serves each step in the agent workflow
• Build AI prototypes to validate hypotheses; define human-in-the-loop boundaries and guardrails - when the agent acts autonomously, when it escalates, and how to handle non-deterministic output
• Establish agent evaluation frameworks - task completion, reasoning quality, tool selection, failure recovery, safety - and partner with engineering on production readiness (observability, drift, responsible AI, prompt versioning)
• Define success metrics at the agent level - task completion rate, cost per task (not per inference), escalation rate, time to resolution, and customer trust alongside business KPIs
• Delivery & Execution
• Own the end-to-end product lifecycle from discovery through phased rollouts; establish the metrics framework (north star, input, guardrail metrics) and report product impact to leadership
• Manage the product backlog, scope, dependencies, and risks; drive agile ceremonies and produce high-quality PRDs, product briefs, and decision logs
• Evaluate technology and platform decisions from a product perspective; create deployment playbooks, reference architectures, and knowledge transfer materials so teams sustain solutions independently
• Use AI to accelerate product work - research, analysis, prototyping, documentation - with judgment on when it needs human oversight; onboard rapidly to new domains and support team members across the initiative

Stakeholder Management

• Build trusted relationships with stakeholders and executives; serve as the go-to product advisor and primary contact for AI product direction and deployment strategy
• Partner with AWS Solution Architects and account teams to align on technical approach, service selection, and go-to-market for GenAI solutions
• Manage expectations on scope, timelines, and tradeoffs; facilitate decisions across competing priorities using data, alternatives, and clear rationale
• Frame AI capabilities and limitations for non-technical stakeholders - manage hype cycles, set realistic expectations; surface unmet needs that deepen relationships and grow the account

Required Skills

• 8-12+ years in product management, forward deployment, or solutions engineering; must have shipped AI products from prototype through production at scale
• Strong product sense - ability to identify what matters to users and the business, make prioritization calls with incomplete information, and shape products that deliver real outcomes
• Deep GenAI fluency - LLMs, RAG, fine-tuning, prompt engineering, context engineering, evals - with hands-on experience building or shipping agentic systems (planning, tool use, HITL, guardrails)
• Proven ability to prototype AI solutions using AI tools (Cursor, Claude, Copilot) to validate hypotheses and de-risk product decisions
• Experience deploying AI solutions in enterprise environments with strong technical fluency - can read code, evaluate architectures, make product tradeoffs on technical constraints, and drive scalable deployment patterns
• Exceptional communicator - clear PRDs, technical specs, and decision logs; has led AI products through full lifecycle and driven alignment with Directors, VPs, and C-level
• Comfortable operating in ambiguous, fast-moving environments where the AI landscape evolves weekly
• PM-level fluency across the AWS AI ecosystem - Bedrock, AgentCore, SageMaker, Strands, Kendra, OpenSearch, Lambda, Step Functions - to make informed product and architecture decisions

Preferred Qualifications

• Software engineering or coding background (Python, JavaScript, TypeScript)
• Agency or consulting delivery experience
• Experience in Financial Services, Healthcare, or Life Sciences industries
• Familiarity with open-source LLM ecosystem (Llama, Mistral) for flexibility and cost optimization
• Prior experience leading time-boxed discovery initiatives or technical spikes with rapid validation cycles

Why Join R&P?

You'll work at the intersection of cutting-edge AI and real enterprise impact - helping clients deploy Generative and Agentic AI solutions that change how their businesses operate. R&P gives you the variety of consulting (new problems, new industries, new tech) with the depth of a product role - you'll build, ship, and measure, not just advise. The team is collaborative, technically sharp, and genuinely invested in doing great work for clients.

Client Partner 

Location: US based | Travel: Regular 

 
Robots & Pencils is growing, and we’re looking for dynamic client partners. We help clients achieve real outcomes through cloud-native infrastructure, human-centered design, and pragmatic AI, and now we need more leaders to take Robots & Pencils to the next level. 

What you’ll do 

• Own a portfolio of clients with responsibility for client P&Ls, client success, client delivery, and set multi-year client strategy; meet or exceed revenue and margin targets. 

• Build and deepen C-suite relationships, serving as executive sponsor and trusted advisor across accounts. 

• Represent R&P at client and industry forums, elevating market presence and thought leadership. 

• Win complex, high-value deals through strategic negotiation; shape offerings and pricing to unlock growth. 

• Oversee delivery strategy across all accounts in your portfolio; align outcomes to long-term client goals. 

• Resolve critical escalations with minimal disruption; drive portfolio-wide delivery innovation and best practices. 

• Shape go-to-market with Sales & Marketing, including pipeline planning, forecasting, resourcing, and multi-year growth plans. 

• Mentor Associate Partners and Directors, building leadership pipelines and scalable mentorship frameworks. 

• Create cross-vertical offerings and contribute to the firm’s innovation roadmap and delivery standards. 

What we’re looking for 

• 15+ years in consulting/digital/technology services, including senior ownership of enterprise portfolios or verticals with P&L accountability. 

• Proven record of multi-million-dollar growth, complex deal wins, and sustaining executive (VP/C-suite) relationships. 

• Depth in digital product, cloud, data/AI, and experience design, translating technology into measurable business outcomes. 

• Operational mastery across forecasting, pricing, utilization, and margin management. 

• Success leading globally distributed delivery (onshore/offshore) and shaping delivery practices at scale. 

• Demonstrated market presence (speaking, publishing, alliances) that builds external visibility for the firm. 

• Flexibility for regular travel. 

• MBA and/or certifications (PMP, PgMP, SAFe) are a plus—impact and outcomes matter most. 

Personal competencies 

• Results Driven – Delivers transformative client impact and results. 

• Enterprise-minded – Balances portfolio targets with firm strategy. 

• Executive presence – Communicates with clarity; sustains C-suite trust. 

• Strategic & analytical – Turns market signals into actionable plans. 

• Builder – Designs offerings, teams, and mechanisms that scale. 

• Innovator – Advances delivery practices that become benchmarks. 

• People developer – Creates enduring leadership pipelines. 

Why Robots & Pencils? 

We don’t just deliver projects; we build partnerships that transform organizations. Join a global team of strategists, designers, and engineers creating meaningful, scalable, human-centered solutions—while owning a portfolio that shapes how we grow, how we deliver, and how the market experiences Robots & Pencils.