At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems. We are seeking an experienced Product Manager to work embedded within cross-functional delivery teams, owning product execution across complex digital platforms

About the role

This Technical Product Manager will lead the development of an Android-based voice-enabled AI application. They will be the owner of the stories in the backlog and ensure the requirements and acceptance criteria narrative are effectively translated into technical specs for the teams (FE, BE, UX)

Product Ownership & Delivery 
• Manage the product backlog, ensuring work is clearly defined, prioritized, and aligned to business outcomes 
• Translate business needs and stakeholder requests into structured requirements, user stories, and acceptance criteria 
• Partner closely with engineering and design to ensure requirements are well understood and delivered with quality 
• Support sprint planning, backlog refinement, and day-to-day execution to keep delivery on track 
• Identify and manage dependencies, risks, and scope changes throughout the delivery lifecycle 
 
Requirements & Analysis 
• Elicit, analyze, and document functional and technical requirements across multiple stakeholders 
• Break down complex business processes into clear, actionable work for delivery teams 
• Ensure traceability between business needs, requirements, and delivered solutions 
• Continuously refine requirements based on feedback, testing, and evolving priorities 
• Support QA and UAT efforts by clarifying expected behavior and validating outcomes 
 
Stakeholder Collaboration 
• Facilitate working sessions, requirement discussions, and decision-making forums 
• Communicate progress, risks, and tradeoffs clearly to both technical and non-technical audiences 
• Build strong relationships with client stakeholders and serve as a trusted partner in delivery 
 
Product Thinking & Continuous Improvement 
• Frame requests in terms of user and business outcomes, not just features  
• Support prioritization decisions by balancing business value, technical constraints, and delivery timelines 
• Contribute to defining scope and iterative delivery plans 
• Identify opportunities to improve processes, workflows, and product experience 
• Leverage data, feedback, and team insights to continuously improve the product 

Required Skills & Experience 

• 6–10 years of experience in a Product Owner, Product Manager, or similar role
• Strong understanding of agile delivery practices and product ownership responsibilities
• Experience with tools such as Jira, Confluence, Figma, Claude AI, GitHub, and Cursor 
• Strong client communication and relationship management skills
• Strategic thinking paired with a pragmatic, delivery-focused mindset
• Consultative problem-solving and the ability to guide conversations beyond immediate deliverables
• Adaptable, calm under pressure, and comfortable navigating ambiguity
• High accountability, ownership, and follow-through
• Collaborative, outcome-driven, and user-centered

 
Why Join Robots & Pencils? 

At Robots & Pencils, Product Owners play a critical role in shaping how ideas become impactful digital products. You’ll work alongside architects, engineers, and designers to deliver modern solutions across mobile, cloud, and AI-enabled platforms, while building trusted client partnerships and driving meaningful outcomes

Robots & Pencils is seeking a senior-level Art Director, Brand Experience to own and evolve the company’s visual identity as the organization scales. This is a fully internal role focused exclusively on brands, not client delivery.

This is a hands-on brand leadership position. You will define the visual system, establish governance, and lead execution across all external brand touchpoints. You will introduce structure, workflows, and quality controls that allow the brand to scale without dilution.

You will operate with full accountability for how Robots & Pencils shows up in the market. This is not advisory brand guidance. This is ownership of systems, decisions, and outcomes.

You will partner closely with executive leadership, marketing, and business development to ensure the brand consistently reflects the technical excellence and creative intelligence of our work.

Key Responsibilities

Brand Architecture & Visual Systems

· Define and evolve the Robots & Pencils visual identity system

· Establish and document brand guidelines, standards, and usage rules

· Create scalable design systems and templates for repeatable execution

· Define system boundaries for brand expression across digital, print, presentation, and motion

· Identify inconsistencies, gaps, and risks in current brand execution

· Develop a clear roadmap for brand system evolution aligned to company growth

Brand Governance & Quality Control

· Act as final approval authority for all outbound brand materials

· Establish structured intake, prioritization, and review workflows

· Enforce visual consistency across all external-facing assets

· Raise craft standards across the organization through clear expectations and feedback

· Reduce ad hoc design work and delivery disruption through better systems

Brand Execution & Creative Direction

· Lead high-visibility marketing, growth, and business development assets

· Translate brand strategy into concrete visual outcomes

· Provide creative direction across digital, social, presentation, video, and print formats

· Ensure every external touchpoint reinforces brand clarity and credibility

Production & Vendor Oversight

· Manage third-party vendors for video, motion, and print production

· Provide clear creative direction, briefs, and quality control

· Evaluate vendor output against brand standards and expectations

· Establish reliable production partnerships that scale with the business

Building for Scale

· Define the operating model for the Brand Experience function

· Identify future hiring needs and role definitions

· Recruit, mentor, and lead future brand contributors

· Establish sustainable processes that allow brand quality to scale with growth

· Hands-on motion or video creation experience is a plus, not a requirement

Required Skills & Qualifications

· Deep expertise in visual identity systems, brand architecture, and governance

· Proven experience leading brand within a consultancy, agency, or scaling organization

· Portfolio demonstrating system-level brand thinking, not just execution

· Experience managing external creative and production vendors

· Confidence working with executive stakeholders and senior leadership

· Strong operational discipline and comfort creating structure from ambiguity

· High ownership mindset with the ability to both lead and execute

Nice to Have

· Motion design or video production experience

· Experience building internal brand teams from the ground up

· Experience supporting marketing and business development initiatives

· Familiarity with brand systems operating across digital and enterprise environments

Personal Competencies

Brand Stewardship Mindset – Treats visual identity as a strategic system, not a collection of assets.

Systems Thinking – Understands how guidelines, templates, workflows, vendors, and people interact to produce brand outcomes.

Executive Communication – Clearly articulates brand decisions and trade-offs to senior stakeholders.

Execution Ownership – Drives initiatives from definition through delivery and adoption.

Craft Leadership – Raises quality through standards, feedback, and example.

Builder Mentality – Enjoys establishing foundations, teams, and operating models where none exist.

Why This Role Matters

At Robots & Pencils, our client work reflects technical excellence and creative intelligence. Our brand must communicate that same standard, clearly, consistently, and at scale.

This role defines how the market experiences Robots & Pencils. By establishing strong visual systems, governance, and execution discipline, you ensure the brand evolves without fragmentation or dilution.

The decisions made in this role will influence how the company presents itself for years to come.

This is brand leadership with a measurable impact.

Why Join Robots & Pencils?

We don’t chase aesthetics. We build systems that work.

You’ll operate with real ownership, executive trust, and long-term accountability. You’ll shape how Robots & Pencils is perceived as it scales and builds the foundation for a world-class Brand Experience function. You’ll grow through responsibility, clarity, and meaningful outcomes.

Robots & Pencils is seeking an experienced, outcome-oriented IT Manager to lead and evolve our internal technology environment across a distributed, international team. 

You will own the lifecycle, performance, and reliability of internal systems supporting team members across four countries, with offices in Cleveland, Calgary, Lviv (Ukraine), and Bogota 

You will implement scalable systems, standardize core processes, and strengthen internal technology foundations so our teams can move faster, collaborate better, and focus on meaningful client outcomes. 

Key Responsibilities 

Application Lifecycle & Systems Ownership 

• Own application lifecycle management end-to-end, including evaluation, acquisition, rollout, support, maintenance, optimization, and retirement 

• Rationalize underused or redundant tools to reduce platform sprawl 

• Lead critical systems implementations, including HRIS and PSA platforms 

• Build structured implementation plans with clear milestones, adoption targets, and risk mitigation strategies 

• Ensure internal systems scale with company growth across offices and time zones 

Process Standardization & Operational Excellence 

• Standardize onboarding and offboarding processes across countries and offices 

• Improve helpdesk and service workflows for speed, clarity, and accountability 

• Create repeatable, documented processes that balance consistency with flexibility 

• Strengthen internal operational visibility without introducing unnecessary bureaucracy 

• Continuously refine systems based on usage patterns and team feedback 

Vendor, Inventory & Cost Management 

• Own vendor relationships and service-level agreements 

• Manage hardware and software procurement, inventory tracking, and cost allocation 

• Strengthen oversight of SaaS subscriptions and AI-related spend 

• Optimize licensing and subscription usage for efficiency and scalability 

• Ensure vendor performance meets reliability and support expectations 

Security & Compliance 

• Support security awareness training and internal risk assessments 

• Contribute to annual SOC 2 compliance certification efforts 

• Strengthen documentation and audit readiness, including maintaining a structured Vanta repository 

• Ensure internal systems meet security, governance, and compliance standards 

• Proactively identify and mitigate operational and compliance risks 

Team Leadership & Cross-Functional Collaboration 

• Lead the team responsible for helpdesk support and systems maintenance 

• Partner closely with HR, Operations, and Engineering to translate business needs into durable IT solutions 

• Communicate clearly with both technical and non-technical stakeholders 

• Balance competing priorities with sound judgment and a service-oriented mindset 

• Drive accountability and clarity across distributed teams 

Required Skills & Qualifications 

• 8+ years of relevant corporate IT experience 

• Experience analyzing, implementing, and evaluating enterprise IT systems 

• Strong background in SaaS management and cloud infrastructure (AWS) 

• Demonstrated success with security frameworks, audits, and compliance programs, including SOC 2 

• Fluency with Microsoft 365 (certification is a plus) and comfort working with tools such as GitHub and AWS 

• Project management experience with successful rollouts of new systems and documented risk mitigation strategies 

• English fluency (written and spoken) 

Nice to Have 

• PSA or ERP implementation experience 

• Experience operating in distributed, international organizations 

• Exposure to SaaS rationalization and cost optimization initiatives 

Personal Competencies 

• Outcome-Oriented – Focuses on operational impact, reliability, and measurable improvements. 

• Systems Thinker – Standardizes processes without creating unnecessary friction. 

• Service-Minded – Prioritizes user experience for internal teams. 

• Operationally Disciplined – Drives clarity, structure, and accountability. 

• Adaptable – Balances competing priorities calmly and effectively. 

• Ownership-Driven – Follows through and ensures systems perform as intended. 

Why This Role Matters 

At Robots & Pencils, we build smart systems for the human world. When our internal technology is strong, our teams move faster, collaborate better, and spend more time delivering meaningful outcomes for clients. This role turns IT into a true enabler of creativity, security, and scale across borders and time zones. 

You will strengthen the foundation that allows every product team to operate at a higher level. This is operational leadership with measurable organizational impact. 

Why Join Robots & Pencils? 

We don’t just maintain systems; we build environments where teams can do their best work. 

You’ll help modernize internal infrastructure, lead high-impact system implementations, and influence how a distributed digital product company operates at scale. 

You’ll work at the intersection of operations, security, and systems architecture, driving durable improvements that power the entire organization. 

Robots & Pencils is seeking an AI Engineer / AI Architect to design, build, and scale production-grade AI systems that deliver measurable business value. 

This is a hands-on technical leadership role. You will define system architectures, lead implementation of scalable AI platforms, and guide teams through the full lifecycle of AI development, from experimentation and model iteration to secure, observable production deployment. 

As a Level 4 leader, you are expected to own complex AI systems end-to-end, influence technical direction, mentor engineers, and make principled architectural tradeoffs under real-world constraints. 

Key Responsibilities 

AI Architecture & Technical Strategy 

• Define AI system architecture aligned to business objectives and long-term scalability 

• Translate ambiguous AI opportunities into structured technical approaches 

• Design modular, extensible AI platforms supporting experimentation and production workloads 

• Establish architecture decision records (ADRs) and technical documentation standards 

AI System Design & Implementation 

• Lead design and implementation of ML systems, model services, and inference pipelines 

• Build scalable training, evaluation, and deployment workflows 

• Architect data ingestion, feature engineering, and model serving strategies 

• Ensure reliability, observability, and performance optimization of AI systems 

AI Platform & Infrastructure 

• Design and implement end-to-end AI pipelines and agentic orchestration frameworks. 

• Establish LLMOps best practices including CI/CD, prompt versioning, and real-time model observability. 

• Optimize distributed inference systems and retrieval-augmented generation (RAG) performance. 

• Ensure AI infrastructure aligns with security, compliance, and GPU/token cost-efficiency standards. 

Research-to-Production Acceleration 

• Bridge research and engineering by operationalizing prototypes into production-ready systems 

• Define evaluation metrics, validation processes, and rollout strategies 

• Improve iteration velocity through tooling and automation 

Technical Leadership & Mentorship 

• Mentor junior and mid-level AI engineers 

• Lead code reviews and enforce engineering standards 

• Guide teams in making informed tradeoffs across performance, scalability, cost, and complexity 

• Contribute to shared AI best practices and internal accelerators 

Cross-Functional Collaboration 

• Partner with product, engineering, and executive stakeholders to shape AI roadmaps 

• Communicate technical strategy and system tradeoffs clearly to non-technical audiences 

• Align AI initiatives with business value and measurable outcomes 

Required Skills & Qualifications 

• 5+ years of experience in AI/ML engineering or applied machine learning 

• Proven experience designing and deploying production AI systems 

• Strong software engineering background (Python or similar) 

• Experience with distributed systems and scalable data architectures 

• Deep understanding of MLOps, model lifecycle management, and AI infrastructure 

• Experience building and maintaining ML pipelines and automated deployment workflows 

• Strong problem-solving skills and architectural judgment 

• Demonstrated leadership and mentoring experience 

• Excellent communication skills for technical and executive stakeholders 

Nice to Have 

• Experience with generative AI, LLM systems, or retrieval-augmented architectures 

• Exposure to multi-agent or agentic AI systems 

• Experience with cloud-based AI platforms and infrastructure-as-code 

• Background in consulting or professional services environments 

• Experience designing AI systems in regulated or security-sensitive domains 

• Hands-on AWS experience supporting cloud-native or AI/ML production systems. 

• AWS certifications (Associate or Professional level) or equivalent practical AWS expertise. 

Personal Competencies 

• Architectural Thinking – Designs systems that scale and evolve 

• Technical Ownership – Drives AI initiatives from concept to production 

• Engineering Rigor – Prioritizes reliability, observability, and maintainability 

• Mentorship – Elevates team capability through guidance and example 

• Execution Focus – Delivers production-ready systems, not just prototypes 

• Comfort in Ambiguity – Translates unclear AI challenges into structured solutions 

Why Join Robots & Pencils? 

At Robots & Pencils, we build intelligent systems for real-world environments, blending creativity, engineering excellence, and applied AI to help organizations work smarter. Our teams partner directly with leading North American organizations to design and deliver production-ready digital and AI solutions that create measurable impact. 

As an AI Engineer, you will build production AI systems alongside experienced architects and senior engineers, strengthening your foundation in machine learning, scalable system design, and modern cloud-native delivery. You’ll collaborate closely with US-based clients, gaining hands-on exposure to complex problem-solving while contributing to meaningful, real-world outcomes. 

By joining Robots & Pencils, you also benefit from our Advanced AWS Partnership and participation in the highly exclusive AWS Patterns Partnership, a distinction held by only 11 companies worldwide out of more than 190,000 AWS partners. This provides access to specialized training, early access to emerging cloud capabilities, and advanced engineering resources that support accelerated professional growth. 

This is a role for builders who want to sharpen their craft, grow quickly, and deliver impactful AI systems within an elite global engineering ecosystem. 

Robots & Pencils is seeking an AI Engineer to design, build, and deploy production-grade AI systems that deliver measurable business value. 

This is a hands-on engineering role focused on implementation and delivery. You will contribute to scalable AI systems and ML pipelines, working within established architectural direction while collaborating closely with senior engineers, product managers, and cross-functional teams. 

You will be expected to deliver independently on well-defined features, contribute to system design discussions, and maintain high standards for reliability, performance, and maintainability. 

Key Responsibilities 

AI System Implementation 

• Implement machine learning models, inference services, and supporting APIs 

• Contribute to the development of training, evaluation, and deployment workflows 

• Build data ingestion and feature engineering components aligned to defined architecture 

• Ensure reliability, performance, and stability of AI services in production environments 

AI Pipelines & Infrastructure 

• Contribute to the development and orchestration of AI pipelines and agentic workflows. 

• Support LLMOps processes for automated model deployment, versioning, and prompt management. 

• Implement monitoring and observability to track token usage, model drift, and hallucinations. 

• Debug and resolve complex issues across LLM layers, data ingestion, and cloud infrastructure. 

Research-to-Production Support 

• Collaborate with senior engineers to operationalize research prototypes 

• Implement evaluation metrics and validation processes 

• Support rollout and iteration of AI features based on performance data 

Collaboration & Delivery 

• Work closely with product and engineering teams to implement AI-driven features 

• Participate in sprint planning, estimation, and technical discussions 

• Contribute to documentation and shared engineering standards 

• Communicate progress, blockers, and risks clearly 

Required Skills & Qualifications 

• 3–5 years of experience in AI/ML engineering or applied machine learning 

• Experience building and deploying ML models in production environments 

• Strong software engineering background (Python or similar) 

• Familiarity with distributed systems and scalable data processing 

• Experience contributing to ML pipelines and automated deployment workflows 

• Working knowledge of MLOps concepts (model versioning, monitoring, CI/CD) 

• Ability to debug issues across model, application, and infrastructure layers 

• Strong problem-solving skills and attention to detail 

• Effective communication skills within technical teams 

Nice to Have 

• Exposure to generative AI or LLM-based systems 

• Familiarity with retrieval-augmented generation (RAG) architectures 

• Experience working with cloud-based AI platforms 

• Exposure to infrastructure-as-code or DevOps practices 

• Experience working in consulting or delivery-focused environments 

• Hands-on AWS experience supporting cloud-native or AI/ML production systems. 

• AWS certifications (Associate or Professional level) or equivalent practical AWS expertise. 

Personal Competencies 

• Execution-Focused – Delivers high-quality implementations within established architecture 

• Engineering Discipline – Writes reliable, maintainable, and well-tested code 

• Collaborative – Works effectively within cross-functional teams 

• Problem-Solving Mindset – Investigates issues methodically across layers 

• Ownership – Takes responsibility for assigned work from implementation through release 

• Growth-Oriented – Seeks feedback and continuously improves technical craft 

Why Join Robots & Pencils? 

At Robots & Pencils, we build intelligent systems for real-world environments, blending creativity, engineering excellence, and applied AI to help organizations work smarter. Our teams partner directly with leading North American organizations to design and deliver production-ready digital and AI solutions that create measurable impact. 

As an AI Engineer, you will build production AI systems alongside experienced architects and senior engineers, strengthening your foundation in machine learning, scalable system design, and modern cloud-native delivery. You’ll collaborate closely with US-based clients, gaining hands-on exposure to complex problem-solving while contributing to meaningful, real-world outcomes. 

By joining Robots & Pencils, you also benefit from our Advanced AWS Partnership and participation in the highly exclusive AWS Patterns Partnership, a distinction held by only 11 companies worldwide out of more than 190,000 AWS partners. This provides access to specialized training, early access to emerging cloud capabilities, and advanced engineering resources that support accelerated professional growth. 

This is a role for builders who want to sharpen their craft, grow quickly, and deliver impactful AI systems within an elite global engineering ecosystem.