Offering $10,000 Sign-On Bonus for Full-Time Dentists

At Tend, we’re doing dental differently — replacing the obstacles of traditional dental care with hospitality, comprehensive diagnostics, and moments of Surprise and Delight. For many of our members, we’re the first practice where they’ve felt genuinely at ease about their oral health. That trust is an extraordinary opportunity, and a real responsibility.

As a Dentist at Tend, you’ll deliver best-in-class clinical care in a modern, thoughtfully designed studio. You’ll be busy from day one, treating a well-booked schedule of members across a full scope of operative, restorative, and cosmetic procedures — supported by an experienced clinical and operational team. We diagnose the whole person, looking beyond decay and gum disease to malocclusion, occlusal wear, and sleep-disordered breathing, so members leave informed, respected, and in control of their care.

Depending on your experience and interests, this role offers the opportunity to focus on delivering exceptional clinical care as an Associate Dentist or to take on additional leadership responsibilities as a Lead Dentist — helping guide clinical excellence, mentor teammates, and hold the standard for your studio.

Our model is built for driven dentists: those who want to grow clinically, take on complex cases, lead with confidence, and be rewarded for high performance. You’ll be part of a collaborative, energized team that’s raising the bar for dentistry — and having fun doing it.

Compensation & Earning Potential

Our compensation model is designed to reward high-quality clinical care, comprehensive treatment, and strong production—while providing consistency and transparency.

All dentists receive a guaranteed daily rate and earn a tiered percentage of adjusted production, with:

Associate Dentists: 30–40% of adjusted productionLead Dentists: 32–40% of adjusted production, reflecting their expanded clinical leadership and impact

Lead Dentists are also eligible for a monthly studio performance bonus, tied to key clinical and operational KPIs.

What You’ll Do

Clinical Excellence & Scope of Practice (All Dentists)

• Deliver a full spectrum of high-quality clinical services—including restorative care such as inlays/onlays, crowns, veneers, endodontics, extractions, implants, and cosmetic dentistry—within Tend’s modern, digitally enabled studio environment
• Treat a dynamic mix of cases that go beyond basic dentistry, with opportunities to perform comprehensive, esthetic, and function-driven care
• Lead comprehensive exams that diagnose the whole person — every member leaves aware of their dental conditions and potential solutions in a way that is clear, confident, and efficient
• Develop thoughtful, member-centered treatment plans grounded in legitimate clinical findings and honest risk assessment, driving both oral health outcomes and case acceptance
• Diagnose and treat TMJ-related conditions, including the delivery of therapeutic Botox as part of a comprehensive care approach

Be a Profession Leader in Clear Aligner and Sleep Therapy (All Dentists)

• Identify and address malocclusion, occlusal wear, fracture lines, and sleep-disordered breathing early — using our tested frameworks, not scripts, to educate members compassionately and help them avoid more invasive, costly outcomes down the road
• Drive adoption and growth of clear aligner treatment, from diagnosis through case planning, bonding, and follow-up care
• Evaluate and treat members for sleep-disordered breathing, incorporating sleep medicine solutions into treatment planning where appropriate
• Build proficiency in aligner case selection, staging, and execution, contributing to a high-performing aligner program
• Partner with clinical leadership to expand advanced treatment offerings and continuously elevate clinical scope

Productivity, Flow & Patient Experience (All Dentists)

• Manage a dynamic, productive schedule—balancing operative procedures, hygiene checks, aligner starts, and same-day treatment opportunities
• Be schedule obsessed by partnering with studio teams to build efficient and productive shifts—reviewing schedules in advance, strategizing in daily huddles, and offering same-day care when possible
• Drive production through proactive diagnosis, completion of full treatment plans, and efficient use of chair time—without compromising quality of care
• Deliver a hospitality-driven member experience grounded in the Three C’s — Personalized Care, Empowering Communication, and Human Compassion — bridging the knowledge gap so members understand not just what, but why
• Hold the line on our Priority Framework: safety first, then outstanding member experience, then efficiency — never trading one for another

Team Collaboration & Studio Performance (All Dentists)

• Partner closely with dental assistants, hygienists, and studio leadership to deliver coordinated, high-quality care
• Collaborate across disciplines to ensure alignment in treatment planning, execution, and patient experience
• Engage in ongoing clinical development, including calibration, CE, and peer learning to expand scope and skillset

Clinical Leadership & Studio Ownership (Lead Dentist Focus)

• Mentor and coach dentists, hygienists, and dental assistants in diagnosis, treatment planning, and clinical execution to elevate overall team performance
• Lead clinical onboarding, training, and ongoing development of providers, reinforcing Tend standards and best practices
• Partner with the Studio Manager to optimize scheduling, member access, and studio performance—driving both care outcomes and production
• Lead daily huddles and clinical calibrations focused on workflow, member care, and continuous improvement
• Review clinical outcomes (including re-dos and escalations) and implement solutions to improve quality and consistency of care
• Own complex cases and member escalations using our Empathy → Confidence approach — listen actively, recap concerns with warmth, and present a resolution. The provider holds the thread.
• Help build a high-performing, growth-oriented studio culture in partnership with clinical and operational leadership

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every dentist and team member is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our clinical standards, and the patient experience we’re proud to deliver every day.

Tend Values:

• Tend to Others – Deliver outstanding oral health outcomes and patient experiences. You put the team and patient first, even in fast-paced settings.
• Be Brave Enough to Lead – Act with integrity and take initiative to solve problems, coach others, and raise the bar.
• Savor the Ride – Celebrate wins, stay resilient in challenging moments, and bring positivity to the workplace.
• Embrace Our Differences – Welcome and value diverse backgrounds, ideas, and feedback. Communicate with respect and trust.
• Rooted in Growth – Seek ongoing learning and improvement—for yourself and your team.

Role-Based Competencies:

• Earn and Give Trust – Earn the confidence of patients and teammates through honesty, transparency, and follow-through.
• Lead with Clinical Judgement – Make sound clinical decisions grounded in data, evidence, and patient needs.
• Empower Your Team – Set clear goals, delegate effectively, and help your team succeed.

What You Have

• DDS or DMD degree from an accredited dental school
• Current, active dental license in the state you’re applying for
• Current CPR/BLS certification
• Active DEA registration
• Associate Dentists - Minimum 2 years of experience (post residency) in private practice, DSO, or similar setting
• Lead Dentists - Extensive clinical experience (typically 6+ years post-residency) and proven ability to lead, mentor, and elevate the performance of dentists within a multi-chair practice environment
• Comfort with modern technology and a willingness to adopt digital workflows
• Invisalign certification
• Ability to work a Full Time schedule consisting of 4 days per week + 2 Saturdays per month or Part Time schedule consisting of 2-3 days per week including some Saturdays. 

Physical Requirements
This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods while performing clinical procedures.
• Manual dexterity and fine motor skills to handle dental instruments and perform precise procedures.
• Adequate vision (with or without correction) to read charts, interpret radiographs, and operate clinical equipment.
• Ability to bend, reach, and maintain ergonomic positioning for patient care.
• Occasional lifting or movement of equipment and supplies up to 25 pounds.
• Ability to communicate effectively with patients, team members, and other healthcare professionals in person and via technology.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🦷 Dentist Equity & Partnership – Opportunity to invest alongside Tend and share in our growth
• 🎓 CE & Professional Development – Virtual and in-person CE opportunities and internal clinical forums
• 🛡️ Malpractice Insurance – Full coverage provided at no cost to you
• 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• 💰 Plan for the Future – 401(k) plan to help you grow your nest egg
• 💡 Support, When You Need It – Life & AD&D insurance, legal support, EAP, and health advocacy
• 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits

At Tend, we’re doing dental differently — replacing the obstacles of traditional dental care with hospitality, comprehensive diagnostics, and moments of Surprise and Delight. For many of our members, we’re the first practice where they’ve felt genuinely at ease about their oral health. That trust is an extraordinary opportunity, and a real responsibility.

As a Traveling Associate Dentist, you’ll deliver best-in-class clinical care across multiple studios within your market—supporting teams where you’re needed most. Whether covering PTO, supporting leaves, or helping maintain continuity in open roles, you’ll play a critical role in ensuring our patients receive consistent, high-quality care across the Tend network.

This role is built for adaptable, high-performing dentists who enjoy variety, thrive in dynamic environments, and want to expand their clinical experience across different teams and studios—while maintaining a predictable schedule and strong earning potential.

You’ll step into well-supported studios, treat a full scope of cases, and partner with experienced clinical and operational teams—all while being part of a collaborative, energized 

Compensation & Earning Potential

Our compensation model is designed to reward high-quality clinical care, comprehensive treatment, and strong production—while providing consistency and transparency.

All dentists receive a guaranteed daily rate and earn a tiered percentage of adjusted production, with:

• Traveling Associate Dentists: 30–40% of adjusted production

What You’ll Do

Clinical Excellence & Scope of Practice (All Dentists)

• Deliver a full spectrum of high-quality clinical services—including restorative care such as inlays/onlays, crowns, veneers, endodontics, extractions, implants, and cosmetic dentistry—within Tend’s modern, digitally enabled studio environment
• Treat a dynamic mix of cases that go beyond basic dentistry, with opportunities to perform comprehensive, esthetic, and function-driven care
• Lead comprehensive exams that diagnose the whole person — every member leaves aware of their dental conditions and potential solutions in a way that is clear, confident, and efficient
• Develop thoughtful, member-centered treatment plans grounded in legitimate clinical findings and honest risk assessment, driving both oral health outcomes and case acceptance
• Diagnose and treat TMJ-related conditions, including the delivery of therapeutic Botox as part of a comprehensive care approach

Be a Profession Leader in Clear Aligner and Sleep Therapy (All Dentists)

• Identify and address malocclusion, occlusal wear, fracture lines, and sleep-disordered breathing early — using our tested frameworks, not scripts, to educate members compassionately and help them avoid more invasive, costly outcomes down the road
• Drive adoption and growth of clear aligner treatment, from diagnosis through case planning, bonding, and follow-up care
• Evaluate and treat members for sleep-disordered breathing, incorporating sleep medicine solutions into treatment planning where appropriate
• Build proficiency in aligner case selection, staging, and execution, contributing to a high-performing aligner program
• Partner with clinical leadership to expand advanced treatment offerings and continuously elevate clinical scope

Productivity, Flow & Patient Experience (All Dentists)

• Manage a dynamic, productive schedule—balancing operative procedures, hygiene checks, aligner starts, and same-day treatment opportunities
• Be schedule obsessed by partnering with studio teams to build efficient and productive shifts—reviewing schedules in advance, strategizing in daily huddles, and offering same-day care when possible
• Drive production through proactive diagnosis, completion of full treatment plans, and efficient use of chair time—without compromising quality of care
• Deliver a hospitality-driven member experience grounded in the Three C’s — Personalized Care, Empowering Communication, and Human Compassion — bridging the knowledge gap so members understand not just what, but why
• Hold the line on our Priority Framework: safety first, then outstanding member experience, then efficiency — never trading one for another

Team Collaboration & Studio Performance (All Dentists)

• Partner closely with dental assistants, hygienists, and studio leadership to deliver coordinated, high-quality care
• Collaborate across disciplines to ensure alignment in treatment planning, execution, and patient experience
• Engage in ongoing clinical development, including calibration, CE, and peer learning to expand scope and skillset

Who You Are

You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren’t just words on a wall — they are essential to how we hire, lead, and collaborate. Every dentist and team member is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our clinical standards, and the patient experience we’re proud to deliver every day.

Tend Values:

• Tend to Others – Deliver outstanding oral health outcomes and patient experiences. You put the team and patient first, even in fast-paced settings.
• Be Brave Enough to Lead – Act with integrity and take initiative to solve problems, coach others, and raise the bar.
• Savor the Ride – Celebrate wins, stay resilient in challenging moments, and bring positivity to the workplace.
• Embrace Our Differences – Welcome and value diverse backgrounds, ideas, and feedback. Communicate with respect and trust.
• Rooted in Growth – Seek ongoing learning and improvement—for yourself and your team.

Role-Based Competencies:

• Earn and Give Trust – Earn the confidence of patients and teammates through honesty, transparency, and follow-through.
• Lead with Clinical Judgement – Make sound clinical decisions grounded in data, evidence, and patient needs.
• Empower Your Team – Set clear goals, delegate effectively, and help your team succeed.

What You Have

• • DDS or DMD degree from an accredited dental school
  • Current, active dental license in the state you’re applying for
  • Current CPR/BLS certification
  • Active DEA registration
  • Associate Dentists - Minimum 2 years of experience (post residency) in private practice, DSO, or similar setting
  • Comfort with modern technology and a willingness to adopt digital workflows
  • Invisalign certification
  • Ability to work a Full Time schedule consisting of 4-5 days per week (no Saturdays). 

Physical Requirements
This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit and stand for extended periods while performing clinical procedures.
• Manual dexterity and fine motor skills to handle dental instruments and perform precise procedures.
• Adequate vision (with or without correction) to read charts, interpret radiographs, and operate clinical equipment.
• Ability to bend, reach, and maintain ergonomic positioning for patient care.
• Occasional lifting or movement of equipment and supplies up to 25 pounds.
• Ability to communicate effectively with patients, team members, and other healthcare professionals in person and via technology.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🦷 Dentist Equity & Partnership – Opportunity to invest alongside Tend and share in our growth
• 🎓 CE & Professional Development – Virtual and in-person CE opportunities and internal clinical forums
• 🛡️ Malpractice Insurance – Full coverage provided at no cost to you
• 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• 💰 Plan for the Future – 401(k) plan to help you grow your nest egg
• 💡 Support, When You Need It – Life & AD&D insurance, legal support, EAP, and health advocacy
• 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits

What Makes This Role Unique

• Consistent Schedule: 4 or 5 days per week with no Saturdays
• Flexibility: Flexible start times depending on studio needs
• Mobility Support: Stipend for mileage, parking, and/or public transit
• Variety & Growth: Exposure to multiple studios, teams, and case types across your market

The Aftermarket Salesperson is responsible for developing long-term customer relationships and maximizing account coverage and customer retention with building owner and service contractor accounts. Promotes CMS products and services by providing technical solutions to the customer's business and operational needs as well as demonstrating applicable technical knowledge. Seeks to expand the depth of offerings within each account. Participates as a member of account team on key and target customers and projects.

Location: Bellevue, WA. 100% commission position/eligible for draw.
This position is eligible for full benefits, including medical, dental, vision, paid time off, and retirement options.

Job responsibilities include (but are not limited to) the following:

• Proactively pursues new client relationships with building owners throughout Washington, Oregon, and Idaho.
• Identifies potential opportunities with existing and new customers.
• Performs cooling tower inspections and provides recommendations for service, retrofits, or replacements as needed.
• Develops relationships with multiple buying influences in the customer’s organization, including building owners, facilities engineers, purchasing agents, and accounts payable.
• Builds partnering relationships with building owners (and owner representatives) responsible for the decision-making process to drive the sales of CMS offerings. Actively listens, investigates, and identifies concerns.
• Determines project needs, constraints, and responsibilities to meet customer’s HVAC system service, maintenance, parts, and retrofit requirements.
• Develops, evaluates, and discusses possible solutions with customer.
• Responsible for pricing of equipment and services.
• Responsible for the preparation and review of the proposal. Determines price and selling strategy.
• Reviews and compares contract terms and conditions with CMS contract standards.
• Presents the proposal and negotiates price, terms, and conditions with customer.
• Determines customer needs, develops and executes an account specific business plan.
• Assists in the development of CMS aftermarket sales and marketing plans and strategies. Aids in the implementation of these strategies and action plans. Provides total account business activity reports and annual forecasts.
• Authorizes replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of back charges and customer disputes.
• Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis.
• Effectively writes, presents and communicates bids. Negotiates value, addresses resistance when demonstrated and closes the sale.
• Assists customers in answering technical questions on HVAC systems, CMS products, system application alternatives, installation, operation, maintenance, and problem resolution.
• Flexibility to work outside normal work hours, as required.
• Becomes a technical advisor and expert to the customer.
• Engages customers proactively to maximize aftermarket parts opportunities.
• Is accountable to aftermarket revenue and margin performance of assigned territory.
• Reviews technical and commercial specifications.
• Assists with engineering scope of work and pricing confirmation for orders.
• Collaborates with CMS team members to successfully deliver projects on time and within budget.

Education & Experience Requirements:

Associate's or Bachelor’s degree, preferably in Engineering or similar technical field. Prior sales experience preferred; or equivalent combination of education and experience.

Familiarity with HVAC systems, cooling towers, and temperature control equipment is preferred. The Aftermarket Salesperson works in a typical office environment with frequent visits to customer facilities, including outdoor work and work in mechanical/equipment rooms. Regional travel is required in the Pacific Northwest, along with occasional trips to vendor facilities nationwide.

The Aftermarket Salesperson must have exceptional written and verbal communications skills. Candidate must demonstrate the ability and willingness to communicate in a clear, concise, and diplomatic manner. Outstanding attention to detail and excellent organizational skills are critical, as are honesty and the ability to develop and maintain deep customer relationships based on trust. Candidate must be passionate about helping our customers to be successful and must continually strive to improve their understanding of our customers in order to provide first-class customer service.

The Parts Inside Salesperson plays a vital role in delivering exceptional customer service by efficiently processing orders and addressing customer inquiries. This position responds promptly to requests and gathers necessary information to assist in identifying and sourcing requested parts.

This is more than an order-entry role - it's an opportunity to build technical expertise and grow within a high-performing HVAC organization.

Salary: $60,000-75,000

Job responsibilities include (but are not limited to) the following:

• Conduct sales of HVAC parts and supplies via phone, email, and walk-in transactions
• Manage transactions and interface with manufacturers and customers to provide accurate information regarding order status
• Maintain a high level of attention to detail to ensure accuracy in all transactions
• Promptly identify parts and process customer quotes and orders
• Follow up with customers on quotes and inquiries regarding products or services
• Approve manufacturer invoices, issue customer invoices, and reconcile financials within assigned parts projects
• Provide pre-sale and post-sale support as required
• Keep internal templates and procedures up to date
• Stay informed about manufacturer updates related to service bulletins and product obsolescence
• Visit job sites with Outside Sales Team members to gain a better understanding of customer requirements, equipment specifications and component identification
• Contribute to a growing team environment
• Ability to work within and effectively navigate multiple CRM systems
• Ability to efficiently manage, update, and ensure data accuracy across multiple CRM systems
• Load and unload shipments of parts, supplies, and equipment as needed
• Record inventory discrepancies and ensure compliance with internal ordering processes

Candidate Profile:

• The ideal candidate has strong communication skills, attention to detail, and a collaborative
• They are organized, proactive, and committed to delivering exceptional customer
• Candidate must be able to develop and maintain deep customer and stakeholder relationships built on

Education & Experience Requirements:

• Associate’s degree with a minimum of two (2) years of experience, or an equivalent combination of education and experience
• Computer skills are essential, HVAC Parts background is preferred
• HVAC, Mechanical Contracting, Engineering, or Construction industry experience is a

About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.

We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.

The work we do matters.

About the job

At Skylight, product managers are responsible for strategy, planning, execution, stakeholder management, and team health. Product managers partner with researchers, designers, engineers, client stakeholders, and others to inform their product decisions. At a high level, it’s the product manager’s job to figure out what to build next and why.

As a Product Manager supporting ACF’s grants management systems, you will partner closely with senior leadership, grants management staff, and technical teams to help translate strategy, policy, and operational needs into delivered system improvements across ACF’s grants management tool suite.

What you’ll do

• Lead a cross-functional team of researchers, designers, engineers, and subject matter experts to build and ship high-impact products and services
• Translate needs from users and government partners into a product strategy, including vision, objectives, measures of success, product roadmap, and product backlog
• Manage the direction, scope, and priorities of the product initiative, building from user research to minimum viable products to scalable solutions
• Write user stories, prioritize stories, and build release plans
• Facilitate team ceremonies such as planning meetings, stakeholder syncs, and retrospectives
• Draw on data and feedback to inform the product strategy and roadmap
• Work in close partnership with government teams to transfer digital skills and product knowledge throughout the course of the project
• Creatively navigate bureaucratic challenges, paving the way for more intuitive processes in the future
• Collaborate with government partners to ensure compatibility with existing processes and technologies

What we're looking for

Minimum qualifications

• Understand lean product principles and how to apply them (e.g., minimum viable product) at various stages of the product life cycle in order to mitigate risk, validate assumptions, and amplify learning
• Can develop a product strategy that is informed by an understanding of the problem to be solved, prioritizes outcomes over feature sets, and establishes the direction of the product over time (e.g., product roadmap), including success criteria
• Ability to execute the product strategy by breaking down the product’s scope into usable chunks of value that can be realized sooner rather than later, creating and maintaining a prioritized backlog with validated user stories, and facilitating team ceremonies over the course of the product’s iterations
• Understand how to engage in the process of human-centered design in order to better inform product direction
• Ability to collaborate with folks outside of your discipline, such as researchers, designers, engineers, and others, in order to get things done
• Ability to manage clients and stakeholders in a way that builds trust, alignment, and healthy environments for individuals and teams
• Understand the merits of different software development methodologies (e.g., agile, lean) and how to put them into practice
• Past experience embedding with a client to discover, recommend, and build more efficient and sustainable data systems and operational processes that support service delivery.
• Experience product managing core operational data products, including a strong understanding of data pipelines, data warehousing, and underlying infrastructure.
• Demonstrated comfort translating ambiguous or evolving needs into clear, actionable requirements in partnership with policy experts and data engineers.
  Comfort defining and working with data schemas, API specifications, and data delivery formats.
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• A passion for creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values

Nice-to-have qualifications

• Prior experience and familiarity with Palantir Foundry
• Understanding of core AI/ML concepts, with the ability to identify and evaluate opportunities where generative AI can deliver meaningful product or operational value.
• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Don’t meet every qualification but think you can do the job? We’d still love to hear from you. If you’re excited about the role, apply. We consider candidates with a range of backgrounds and experiences.

Other requirements

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust or security clearance.
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

Position type

This is a full-time, exempt position.

Location

This role is on-site in Washington, DC, five days per week. A relocation incentive of up to $10,000 is available.

Care package

Salary

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Product Manager at Skylight, the current salary ranges are as follows:

• Associate Product Manager: $90,000–$125,000
• Product Manager I: $120,000–$140,000
• Product Manager II: $135,000–$160,000
• Senior Product Manager: $150,000–$185,000
• Staff Product Manager: $170,000–$203,000
• Principal Product Manager:  $180,000–$230,000

Benefits

Your well-being is important to us, so we focus on supporting you in a variety of ways:

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
• Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Flexible, remote-friendly work environment
• An environment that empowers you to unleash your superpowers for public good

Interview tips

• Visit our join page to learn more about how our interview process works.
• Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
• If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital.

We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO's guiding principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $22.00- $26.00/ hour in Bellevue, WA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

Operations Associate Schedule 

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $18.00 - $20.00/ hour in Washington, DC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#LI-Onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $18.00 - $20.00/ hour in Washington, DC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $18.00 - $20.00/ hour in Washington, DC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

Role Objective 

The Sales Associate works to achieve store sales goals by setting the Alo experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading Alo’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies Alo’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $18.00 - $20.00/ hour in Washington, DC. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

We are seeking an energetic and reliable team member who is passionate about wellness, community, and creating a seamless guest experience. In this role, you will support both the studio and retail environments, ensuring that every interaction reflects the ALO standard for service, cleanliness, and brand integrity. 

RESPONSIBILITIES

Guest Experience 

• Be a welcoming presence for every guest, creating meaningful connections in the studio and in the retail space. 
• Respond to inquiries in person or by phone regarding classes, schedules, studio policies, and retail offerings. 
• Accurately manage client registrations, check-ins, and payments. 
• Communicate guest needs and feedback to Studio Manager promptly. 
• Uphold company standards and approach all situations with respect, empathy, and professionalism. 

Studio Maintenance 

• Maintain organization, cleanliness, and visual standards in studio and associated areas. 
• Setup and reset studio spaces for classes including regular cleaning duties. 
• Clean and organize mats, props, and supplies as needed. 

Building Community 

• Support sales of memberships, class packages, and retail products. 
• Educate guests about ALO classes, workshops, and community offerings. 
• Support the retail space as needed during class times and slower studio moments. 
• Collaborate with the team to ensure smooth operations across studio and retail spaces. 

QUALIFICATIONS

• Excellent communication and multitasking skills. 
• Strong customer service or retail experience (wellness/fitness a plus) 
• High attention to detail and commitment to maintaining a pristine, brand-aligned environment. 
• Ability to thrive in a fast-paced, team-oriented setting. 
• MindBody experience preferred. 
• Aligns with and embodies ALO’s Guiding Principles 
• Ability to stand and move for an entire shift 
• Ability to lift, push, carry or otherwise move up to 50 pounds 
• Ability to perform cleaning and restocking duties 
• Seniority Level: Entry level 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

Studio & Community Associate Scheduling & Availability

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

The Company’s Associate base pay range is $18.00 - $20.00/per hour in Washington D.C. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.

OVERVIEW

The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Visual Leader 

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager 
• Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business. 
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline 
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience 
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
• Open and close the store in accordance to visual standards 

Visual Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s guiding principles
• Job Level: Associate

The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $22.00 - $26.00/ hour in Washington DC. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-3

#li-onsite

ABOUT THE TEAM

The Massed Effects (MFX) Team within the Air Dominance & Strike (AD&S) Division at Anduril provides customers a high reliability, trusted solution for generating military utility using robotic and autonomous systems (RAS). We think holistically about the user experience with RAS and address the pain points, product gaps, and delivery bottlenecks preventing widespread adoption. That is why we are developing a robotic combat system that operationalizes RAS and integrates them with existing infrastructure and current capability frameworks.

ABOUT THE JOB

Business Development (BD) leads within MFX are responsible for identifying, shaping and capturing opportunities to grow revenue for the business line. BD leads serve as the bridge between prospects/clients and the broader team, conveying warfighter needs to the Product and Engineering teams to ensure that Anduril products consistently meet or exceed user expectations and mission demands. The MFX Business Line is looking for a high initiative, collaborative individual to join the team as the USN and USMC Growth Lead. This person will have ownership and responsibility for shaping and capturing RAS software opportunities.

WHAT YOU’LL DO

• Find, pursue and close MFX-related business within US Navy and US Marine Corps acquisition arms. Success will be achieved by developing a deep understanding of the existing and prospective customer base, knowing the current or planned programmatic and technical roadmaps, and being cognizant of the competitive landscape. This expertise will inform capture strategies, revenue forecasts, and aid in technology development plans. Tactically, you will manage continuous engagements with current and future clients, generate growth strategies, and monitor buying cycles for opportunities, and lead specific proposal and capture efforts.
• Develop capture strategies. Provide cohesive business plans and execution models that outline acquisition plans, create clear alignment to investment strategies, and drive towards program of record execution. Success will be achieved by engaging key stakeholders to shape requirements, identifying and securing relevant funding, and developing compelling win themes and supplier strategies for competitive captures.
• Drive product development and program transition. Anduril thrives by developing new technologies for our clients’ pressing operational challenges. This demands delivering nascent concepts to clients shaping early design of experiment, study, and collaborative research and development that enable the road map toward major programs of record. Internally, you are charged with translating client problem sets back into our engineering organization, identifying key milestones, and proactively providing clear communications to appropriate levels of the company. Your assessment of clients’ needs will inform new product decisions, and your ongoing engagement with clients will yield crucial input that helps Anduril ensure our product suite is best-in-class.
• Grow existing business. While the primary role will be shaping and capturing new business, a successful Growth Lead will represent the entire MFX business line. You will partner with execution teams and product engineers to grow business with current clients. This does not simply include expanding upon current work, but also leveraging existing partnerships to explore new areas of work or opportunities by sustaining and building upon the strong foundation of those client relationships.
• Communicate our value to clients. BD team members and brand ambassadors that represent Anduril to a broad audience: clients, partners, competitors, and the interested public. You must project the company’s ethos, conveying insights that illustrate our approach to building next-generation defense technology and our competitive edges in doing so.

REQUIRED QUALIFICATIONS

• The ideal candidate will be a proven development and growth leader with prior experience in commercial or DoD Capture and Sales, demonstrating a track record of building, executing, and winning business capture strategies, particularly with an emphasis on the US Navy and US Marine Corps customers.
• An aptitude and appetite to thrive within organizations with: nascent structure, high-ownership culture, and a “whatever it takes” environment.
• A knack for knocking out deliverables in an ambiguous environment, while maintaining a level-head, strong interpersonal skills, and executive gravitas.
• Demonstrated knowledge in defense acquisitions, with a history of zero-to-one defense program growth a plus.
• Experience in the technical, programmatic, and operational challenges of developing and deploying Uncrewed Air or Ground systems
• Demonstrated high-energy, high-ownership individual who will drive performance and exhibit strong management skills with a high level of emotional intelligence. Must be able to work in a fast-paced, highly entrepreneurial, and creative environment, and be able to build, adapt, and implement new and innovative approaches to market.
• Excellent writing, communication skills with experience briefing senior executives and customers.
• Demonstrated knowledge of relevant DoD / IC / Commercial programs, platforms and payloads, to include enabling technologies, systems integration and software development.
• Bachelor’s degree
• Eligible to obtain and maintain an active U.S. Secret security clearance.

PREFERRED QUALIFICATIONS

• Expertise autonomous systems through previous business development roles or operational experience
• Experience in the technical, programmatic, and operational challenges of autonomous systems and / or crewed aviation.
• 2-3 years consultant in the Aerospace and Defense Field.
• Experience with government business development, government contract structures, and government proposal processes.
• Prior military or contracting experience, or experience in DoD or Government. Ability to travel 30-50%, some International.
• Degree in mechanical engineering, electrical engineering, systems engineering, physics, robotics, or computer science. in electrical engineering, physics or computer science.
• Currently has and is able to maintain an active U.S. Secret Top Secret security clearance.

ABOUT THE TEAM 

The Maneuver Dominance Division’s mission is to reboot Vertical Flight.  Our Group 3 and above portfolio of UAS are the cornerstone of these capabilities, and we continually strive to push the boundaries of what’s possible in endurance, autonomy and mission capability. The Maneuver Dominance team develops and maintains core products and payloads, and adapts and applies those products to serve a wide variety of defense, IC and commercial customers in US and international markets. 

ABOUT THE JOB 

We are seeking an Associate Director, Business Development, to join our rapidly growing Business Development team in HQ or Washington, DC. In this role, you will be responsible for developing and implementing strategies to deliver our Vertical Lift Capabilities to our defense and commercial customers. This position works across all products in the portfolio. Your responsibilities will include planning, coordinating, and driving capture campaigns across the Division.  You will work with other growth team members to drive Strategic Planning and prioritization for the Division to inform senior leader and C-Suite decision making for resourcing decisions.  You must have strong analytical skills, an understanding of market forces, competition analysis, and have excellent written, visual, and oral skills to communicate highly complex information in succinct and impactful ways.  If you have a strategic perspective on land and maritime air operations, a successful product strategy background, and experience winning customer-funded projects, this role is for you. 

WHAT YOU’LL DO 

• Generate and capture business opportunities. The BD team is ultimately responsible for growing revenue. You will grow a deep understanding of the existing and prospective client base, know the current and planned programmatic and technical roadmap, and be cognizant of the current and changing competitive landscape. You will plan, initiate, and manage continuous engagements with current and prospective customers and monitor buying cycles for opportunities. You will support proposals and new customer efforts, including authoring and reviewing RFI, RFP, RFWP, and other request responses and support the growth and capture teams in closing on new business.
• Strategic Planning across the portfolio. You will partner with adjacent business lines and product teams to identify opportunities for business growth. This doesn’t just include expanding on current work, but interfacing with new partners to explore new opportunity areas by sustaining and building on the strong foundation of client relationships.
• Communicate our value to clients. BD team members represent Anduril to a broad audience: customers, partners, competitors, and the interested public. You must project the company’s ethos, conveying insights that illustrate our approach to building next-generation defense technology and our competitive edges in doing so.
• Inform product development. You will be a liaison between a current or prospective client and the teams that run current or future products, and as such must be able to translate their problem set into an actionable internal plan and product roadmap. You will need to interpret and convey various client needs to the growth and engineering teams, help to inform and manage priorities and execution, keep Business Line stakeholders informed, and make sure that performance stays aligned to key milestones. 

REQUIRED QUALIFICATIONS 

• The ideal candidate will be a proven development and growth leader with prior experience in commercial or DoD Capture and Sales, demonstrating a track record of building, executing, and winning business capture strategies, particularly with an emphasis on the US Navy as a customer.
• An aptitude and appetite to thrive within organizations with: nascent structure, high-ownership culture, and a “whatever it takes” environment.
• A knack for knocking out deliverables in an ambiguous environment, while maintaining a level-head, strong interpersonal skills, and executive gravitas.
• Demonstrated knowledge in defense acquisitions, with a history of zero-to-one defense program growth a plus.
• Experience in the technical, programmatic, and operational challenges of developing and deploying Uncrewed Air or Ground systems
• Demonstrated high-energy, high-ownership individual who will drive performance and exhibit strong management skills with a high level of emotional intelligence. Must be able to work in a fast-paced, highly entrepreneurial, and creative environment, and be able to build, adapt, and implement new and innovative approaches to market.
• Excellent writing, communication skills with experience briefing senior executives and customers.
• Demonstrated knowledge of relevant DoD / IC / Commercial programs, platforms and payloads, to include enabling technologies, systems integration and software development.
• Bachelor’s degree  
• Eligible to obtain and maintain an active U.S. Secret security clearance. 

PREFERRED QUALIFICATIONS 

• Expertise Land and Littoral Warfare through previous business development roles or operational experience
• Experience in the technical, programmatic, and operational challenges of autonomous systems and / or crewed aviation.
• 2-3 years consultant in the Aerospace and Defense Field.
• Experience with government business development, government contract structures, and government proposal processes.
• Prior military or contracting experience, or experience in DoD or Government.
• Ability to travel 30-50%, some International.
• Degree in mechanical engineering, electrical engineering, systems engineering, physics, robotics, or computer science. in electrical engineering, physics or computer science.
  • Currently has and is able to maintain an active U.S. Secret Top Secret security clearance. 

ABOUT THE TEAM:

The Business Systems team is responsible for building and optimizing the many systems and internal technologies that enables Anduril to accomplish its mission. Anduril’s supply chain, accounting, sales & growth, field maintenance, manufacturing, and many more teams rely on the technology built and maintained by us. We call this system-of-systems “CorpOS”. Within CorpOS lies a suite of digital software solutions aimed at solving the problems for our growth, finance, people teams that interplays heavily with our ArsenalOS solutions that enable Anduril’s engineering, production and sustainment departments. 

ABOUT THE JOB:
We are seeking a highly skilled Projects to Close (PTC) Product Manager deep Oracle supply chain experience to join the team. If you are passionate about the many cross-functional integrated processes that are necessary for defense tech to operate at scale and deliver the advantage to our war fighters, then this may be the opportunity for you. You will own the product roadmap and collaborate with stakeholder teams spanning growth, finance, accounting, supply chain operations, and manufacturing to understand the business needs, design solutions, and ensure our digital tools are aligned with the company's goals and objectives.

WHAT YOU"LL DO:

• Maximize the value Anduril captures from its new ERP on all things PTC by addressing shortcomings and technical debt, extending functionality, and engineering workarounds optimizing our digital tools suite
• Partner with internal/external customers to provide guidance on Oracle Fusion capabilities and collaborate with architects to design or remediate ERP solutions as needed to meet dynamically changing business needs
• Optimize Projects to Close capabilities (Project Contracts, Direct and Indirect Projects, Revenue Recognition, Resource Management & Timekeeping, Labor Distribution, Project Costing & Billing, Reporting & Analytics, etc.) across the enterprise
• Uplevel the understanding of our ERP’s capabilities across other parts of CorpOS and work with teams responsible for the ArsenalOS (production and sustainment) to improve functionality of their tools
• Work with other product managers owning other core workstreams (Design to Build, Procure to Pay, Order to Cash, Record to Report, etc.) to address their integration needs and deliver low tech debt cross functional capabilities
• Act as a product evangelist and thought leader by understanding product capabilities across our ecosystem, aligning our business partners around best practices and delivering fit for purpose value stream solutions
• Partner with vendors and third-party service providers to integrate system tools and product solutions into the company's ecosystem
• Contribute to product or technical knowledge assets by documenting all existing/new features, capabilities of our value-stream solutions including upcoming Oracle releases
• Support and deliver enterprise model product training to SMEs as needed

REQUIRED QUALIFICATIONS:

• 7+ years of experience in designing, developing, and implementing Oracle solutions at manufacturing companies (Aerospace & Defense industry preferred). DCAA & CPFF contracting experience a plus.
• Expertise in the interplay of sales, supply chain, manufacturing and finance processes between CRM, MES and ERP, with hands on experience leading development of capabilities in Oracle or SAP
• Product Oriented, Outcome Driven - Above all else, you care about the business winning, not how well built a system or integration is
• First Principles Thinking - You approach problems and develop solutions not based on what a vendor recommends or because it’s how you did things at their last job, but from a deep appreciation of what is best for the company.
• Excellent business and technical communication skills, both written and oral, and the ability to convey messages in a persuasive manner and at the appropriate level of detail.
• U.S. Person status is required as this position needs to access export-controlled data.
• Ability to be in-office full time and willingness to travel up to 25-50% to visit other sites.

1 big thing: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are looking for a BDA to join our growing advertising sales team! 

Why it Matters: As a Business Development Associate, you will serve an integral role in securing, maintaining and growing relationships for Axios’ core media team with thoughtful outreach and exceptional service to potential clients. Working on a growing team, you’ll be identifying and developing new revenue opportunities and, ultimately, growing the revenue of this successful team.

Go deeper: We are looking for an organized, proactive thinker to enthusiastically help generate and increase new business opportunities. This opportunity will allow you to work alongside our growing sales team and play a significant role in shaping new revenue opportunities and helping support sales growth. 

Worthy of your time: Ideal candidates will embody an entrepreneurial spirit, a passion for Axios’ mission, and have the following skills:

• Proven customer or client service experience
• Experience managing top of funnel sales pipelines, including researching, prospecting new business leads, outbound outreach, and organizing inbound interest
• Detail-oriented with strong time management skills and an ability to prioritize effectively 
• Strong project management skills and sales fundamentals
• Desire to collaborate with others
• Exceptional verbal and written communication skills
• Eager for and receptive to feedback 
• Proficiency using CRM software to manage sales processes and pipelines 

Starting salary for this role is in the range of $29.50/hour - $32.50/hour ($61,360 - $67,600 annually based on a 40-hour work week) and is dependent on numerous factors, including but not limited to location, work experience, and skills. This range does not include other compensation and benefits.

Axios is committed to embracing artificial intelligence as a core part of how we work. All team members are expected to actively develop AI literacy and use AI tools to enhance their productivity, creativity, and efficiency. We invest in ongoing learning to ensure every employee is equipped to responsibly and effectively integrate AI into their daily workflows.

What Axios brings to the table besides salary:

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including telehealth services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment
• A commitment to an open, inclusive, and diverse work culture

Equal Opportunity Employer Statement

Axios is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring an Associate Director, Client Partnerships to join our growing advertising team, reporting to the Head of Strategic Partnerships!

Why it matters: In this role, you will work with new and existing partners to build Axios’ revenue through successful client partnerships. 

Go deeper: Ideal candidates will embody an entrepreneurial spirit and passion for Axios’ mission. This is a high-energy role with a hunting mentality that requires superior communication skills, ruthless prioritization, an ability to understand partner business priorities and develop creative solutions, and a proven ability to generate leads.

Worthy of your time: Ideal candidates will embody an entrepreneurial spirit and passion for Axios’ mission. This position requires the following:

• 5+ years’ experience in sales, specifically in the digital media/news industry 
• Established relationships with key agencies and brands
• Experience in an outbound sales environment 
• Understanding of digital media, online marketing technology, and Axios’ competitive landscape
• Exceptionally collaborative, both within your own team and cross-functionally 
• Willingness to travel and attend social events and engagements
• Growth mindset with hunger to constantly learn and improve your craft 
• Comfortable with a mix of outbound sales strategy as well as the nurturing of inbound leads and existing client relationships

Starting salary for this role is in the range of $67,000 - $90,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills. This range does not include other compensation and benefits. Axios' compensation philosophy takes into account cost of labor differentials across the country. Because this is a remote-optional job posting, this salary range takes into account all possible locations within the United States, but candidates will only be eligible for the salary range for their location.

Note that the total compensation offered for this role includes incremental variable compensation based on sales territory, which is contingent upon the successful achievement of predetermined sales targets.

Axios is committed to embracing artificial intelligence as a core part of how we work. All team members are expected to actively develop AI literacy and use AI tools to enhance their productivity, creativity, and efficiency. We invest in ongoing learning to ensure every employee is equipped to responsibly and effectively integrate AI into their daily workflows.

What Axios brings to the table besides salary:

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including tele-health services
• Personal health advocacy resources through HealthAdvocate 
• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies 
• Increased work flexibility for parents and caretakers 
• Virtual company-sponsored social events
• A strong and positive work environment
• A commitment to an open, inclusive, and diverse work culture

 Equal Opportunity Employer Statement

Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What You'll Do

The Head of Collections and Recoveries is a highly analytical business leader responsible for overseeing and optimizing all aspects of the company’s collections and recoveries functions. This individual contributor role will develop and deliver the strategy and roadmap, collaborating across internal teams and external partners to execute and optimize our loss mitigation efforts. The ideal candidate will have deep collections and recoveries expertise, very strong analytical and problem solving skills, cross-functional leadership skills, and a deep understanding of consumer finance regulations. 

Key Responsibilities: 

• Strategic Leadership: Develop, implement and optimize a comprehensive collections and recoveries strategy aligned with the company’s overall business objectives. 
• Operational Excellence: Oversee daily operations, ensuring business intent is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy. 
• Risk Management & Regulatory Compliance: Identify and mitigate potential risks associated with collections activities, including strict adherence to all federal, state, and local regulations governing collections and recoveries. 
• Financial Performance: Own the Collections and Recoveries budget and maximize return on operational expenses. 
• Technology and Innovation: Leverage technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools. 
• Customer Experience: Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.
• Additional responsibilities may vary based on the company’s needs and requirements. 

About You (Required Qualifications) 

• 5+ years of experience in collections and recoveries in the consumer finance industry.
• Bachelor’s degree in Business Administration, Finance, or another quantitative/analytics field. 
• Strong understanding of consumer finance regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.
• Proficiency with SQL, Snowflake, and other data/analytics tooling.
• Excellent analytical and problem-solving skills.
• Strong communication, influencing and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

Preferred Qualifications 

• Advanced degree (MBA or MS). 

About that Role

As part of the Anthropic security department, the compliance team owns understanding security and AI safety expectations, as established by regulators, customers, and (nascent) industry norms — which we also seek to influence. The compliance team uses this understanding to provide direction to internal partners on the priorities of security and safety requirements they must meet. The compliance team demonstrates adherence to security expectations through credential attainment, the establishment of assurance and oversight mechanisms, and direct engagement with auditors, customers, and partners.

This opportunity is unique. Anthropic is expanding HIPAA coverage across its product portfolio — including Claude Code, the Claude Developer Platform, and Claude Cowork — and we need to build the compliance infrastructure to match that expansion. We are looking for someone to own HIPAA compliance operations end-to-end, not just advise on it.

Responsibilities:

• Operate Anthropic’s HIPAA compliance review program, executing on HIPAA obligations across the product portfolio.
• Run a dedicated HIPAA review track in parallel with the Product Security Review (PSR) process, applying compliance checklist to every in-scope change and recording a complete, auditable disposition before release.
• Build and maintain change monitoring mechanisms to catch HIPAA-relevant changes — including default setting changes and incremental updates.
• Partner with product and engineering teams upstream to ensure HIPAA considerations are built into first releases rather than addressed as post-launch remediations.
• Assess and document PHI data flows, infrastructure boundaries, and control coverage across Anthropic’s cloud-native product environments.
• Write, update, and enact HIPAA policies, checklists, deployment guides, and audit evidence packages.
• Manage Business Associate Agreement (BAA) obligations and coordinate with legal and external counsel on PHI determination questions and emerging regulatory requirements.
• Contribute to Anthropic’s broader compliance program, including adjacent frameworks (SOC 2, ISO 27001, NIST 800-53) where they intersect with HIPAA obligations.

You may be a good fit if you:

• Have 3+ years of progressive experience in compliance roles, including direct ownership of a HIPAA compliance program at a technology company
• Have evaluated PHI data flows and infrastructure boundaries in cloud-native environments (AWS, GCP, or Azure) and can assess HIPAA exposure without always needing to escalate to legal
• Have designed and operated a compliance review mechanism integrated into a product development or release process
• Can translate HIPAA technical compliance requirements into actionable workstreams for engineering and product teams
• Deliver clear, precise compliance documentation — policies, checklists, audit evidence, deployment guides — for both technical and non-technical audiences
• Thrive in fast-paced, ambiguous environments where you’re expected to build processes from scratch and keep them working under rapid product change
• Are energized by being the organizational expert who educates and influences rather than only advises

Strong candidates may also:

• Have worked in AI/ML or developer-platform companies and understand the unique challenges of PHI exposure in model inference and API environments
• Have HITRUST CSF experience or experience mapping HIPAA requirements to HITRUST controls
• Bring experience from high-growth technology companies where compliance programs had to scale alongside rapid product expansion
• Have implemented or significantly contributed to compliance automation or GRC tooling integrations
• Possess relevant certifications (CHPC, HCISPP, CISA, CISM, CISSP, or equivalent)

Candidates need not have:

• Done everything on this list before — we value learning agility and willingness to tackle novel compliance challenges in the AI space

Deadline to Apply: None, applications will be received on a rolling basis.

Overview

Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As the Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and set the tone for your team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced people leader with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for your team, while acting as a bridge to the larger Glossier community and corporate team. Finally, as a strategic thinker with an entrepreneurial spirit, you make decisions that support the Glossier brand and business and deliver measurable key results.

Not new to the Glossier team? We welcome your application! Many of our Corporate Retail team members have joined within the last year and we would love to hear from you to get to know you (or get reacquainted). Please submit your candidacy for consideration!

As the Store Director, you will be responsible for the development of the store’s talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:

Team Leadership:

• Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
• Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
• Develop and retain a high-performing team with diversity of backgrounds and experience, collaborating with the store’s HR representative and the Head of People, Retail to implement and carry out Glossier’s performance management processes.
• Partner with the store’s HR Representative, the Head of People, Retail and Talent Acquisition team to drive an inclusive and equitable talent acquisition strategy, engaging the participation of Associate Store Directors in building a continuous candidate pipeline.
• Develop and empower a team of exempt and non-exempt employees while providing effective and frequent coaching, feedback, recognition and encouragement.
• Create and support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
• Promote, participate, and own the completion rate of all Glossier training initiatives such as: Equity: Equity, Diversity, Anti-Racism Training, Customer: Glossier Experience Training,  Product: Product Knowledge Training Sessions and Roundtables, Operations and Compliance. 
• Create a culture of clear, open, and ongoing communication, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and issues.
• Support and drive the store’s recognition initiatives, in partnership with the store’s HR Representative , fostering a work environment of collaboration, camaraderie, and fun— joy is our language!
• Spend the majority of the time on the floor, supporting the team - working at least 2-3 Manager on Duty (MOD) shifts per week.

Customer Experience Leadership:

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences. 
• Drive a culture of accountability for expected service levels, coaching to performance standards by leveraging the support of the management team.
• Identify key customer trends and requests; communicate effectively to HQ to support continuous improvement and innovation of the Glossier retail experience and product assortment.
• Monitor and analyze customer feedback, working with your store leadership team and key partners to develop and implement customer experience strategies.
• Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
• Spend the majority of your time throughout the week on the sales floor, working directly with customers and your team.
  
  
  

Business Leadership:

• Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.
• Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
• Create effective and strategic team schedules to support the customer experience and payroll targets.
• Consistently uphold visual standards in your store, including visual merchandising and facilities maintenance.
• Analyze your business results to identify strategies to improve store operations as well as HQ operations and product assortment.
• Develop strong working relationships with vendors, landlords/property managers, and other partners in your store while upholding a culture of accountability for expected service levels.
• Effectively manage budgets for your store, and ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
• Act as a key connection point to HQ - be the ultimate people, customer, and business advocate on behalf of the store team.

Qualifications

• 5+ years of experience leading multi-level teams in a fast-paced retail or hospitality environment.
• Demonstrated experience in building highly capable, diverse teams and investing deeply in the growth and development of managers and team members.
• Experience in building and promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
• Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
• Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
• Demonstrated ability to show empathy and understanding while still driving action.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Track record of delivering measurable financial, operational, and customer experience results.
• Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey. 
• Ability to work a flexible schedule, including evenings, weekends, and holidays required.
• Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

What You’ll Do 

Koalafi is expanding beyond lease-to-own by launching a non-prime installment loan product that will diversify our portfolio and accelerate growth in select states and verticals.  The Manager of Business Analysis will report directly to the Chief Risk Officer and play a central role in designing and operationalizing the company’s risk management framework for this new product.  The role will lead development of core risk policies (credit, fraud, KYC/AML, collections, etc.), build a robust monitoring and reporting suite, and execute ad hoc analyses that support product development, pilot rollout, and scaling. This person will be a key cross-functional partner to Product, Engineering, Compliance/Legal, Operations, and Finance. 

Risk Policy Development & Governance 

• Lead drafting and iteration of risk management policies and standards supporting the non-prime installment product, including: 
  • Credit policy (eligibility, underwriting strategy, line assignment, and pricing inputs) 
  • Fraud policy (identity theft, synthetic fraud, first-party fraud, and merchant abuse)
  • KYC / identity verification standards (CIP/KYC requirements, documentary verification requirements, third-party data use, and step-up verification)
  • Servicing and collections risk policy (hardship, restructures, settlements, and outbound communications) 

• Translate policy intent into operational procedures and control requirements 

• Establish a lightweight governance cadence for policy review/changes and maintain a living policy repository with change logs 

Monitoring Suite & Risk Reporting 

• Design and implement a monitoring framework for the new product that includes: 
  • Risk appetite metrics and early-warning indicators (origination mix, approval rates, early DQ, roll rates, fraud rate, payment failure rates, complaint rate, etc.) 
  • Cohort/vintage tracking and performance segmentation (state, vertical, channel, merchant, score band, income/DTI bands, etc.)
  • Operational controls monitoring (KYC pass rates, step-up rates, manual review queues, etc.) 

• Build a recurring executive reporting pack for the leadership team and create self-serve dashboards for day-to-day decision making. 

• Partner with Analytics and Data Engineering to ensure data definitions are consistent, auditable, and scalable (metric dictionary, QA checks, reconciliation vs. source systems). 

Product Launch Support & Ad Hoc Analysis 

• Support product design decisions by quantifying trade-offs among risk, approval rate, unit economics, and customer experience (e.g., pricing sensitivity, repayment term structures, down payment requirements, etc.). 

• Conduct targeted analyses to inform rollout strategy by state and vertical, including regulatory-driven constraints and operational readiness. 

• Partner with Product and Engineering on test design and evaluation (A/B tests, pilots, phased rollouts), including measurement plans and success criteria. 

Cross-Functional Influence & Execution 

• Serve as a primary risk analytics partner to Product/Engineering during build, ensuring risk requirements are embedded in workflows (application, underwriting, funding, servicing, and collections). 

• Collaborate closely with Compliance/Legal to translate regulatory requirements into operational policy and monitoring. 

• Coordinate with Operations to ensure procedures, training, and escalation pathways align with policy intent. 

• Drive clarity in decision-making: define owners, timelines, and expected deliverables; keep stakeholders aligned through launch milestones. 

What Success Looks Like (First 6–12 Months) 

• Core risk policies for the installment product are drafted, approved, and operationalized with clear change-control and exception processes. 

• A “first-class” monitoring suite is live with daily/weekly dashboards and a monthly executive risk review cadence. 

• Leadership has clear visibility into product performance by state/vertical, with early-warning signals and action plans. 

• Policy and monitoring enable a controlled rollout that meets regulatory needs while achieving target approval and loss-rate ranges. 

About You (Qualifications) 

• Bachelor’s degree required, in a quantitative field such as Statistics, Mathematics, Economics, Business, or Engineering preferred 

• 5+ years of experience in an analyst, data science, or consulting role 

• 3+ years of experience in credit risk analytics 

• Experience in consumer financing industry, such as credit cards, personal loans, auto loans, BNPL, or similar field 

• Proficiency in Excel, SQL, and Python for data analysis 

• Exceptional attention to detail and problem-solving skills 

• Ability to create a strategic agenda and execute against it 

• Desire to work in a fast-paced, dynamic entrepreneurial environment 

• Strong written and verbal communication skills 

Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

Retail Sales Associate - Part Time

Shift Availability: 10-32 hours/week - availability on weekends strongly preferred
Hourly Pay Rate: $17.00/hr.
Location: 2001 Washington St, Hanover, MA 02339

About the Role:

As a Retail Sales Associate at Curaleaf, you’ll be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction.

You’ll play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs. Whether you’re recommending new items, handling purchases at the register, or chatting with a first-time shopper, you’ll be building trust and showcasing what makes Curaleaf special. If you’re passionate about cannabis, love working with people, and enjoy a fast-paced retail environment, this is the place for you.

What You’ll Do:

• Customer Experience & Teamwork

  • Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.

  • Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.

  • Address concerns with professionalism and resolve issues to ensure customer satisfaction.

  • Encourage loyalty by signing guests up for rewards programs.

  • Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.

• Operations & Store Standards

  • Help open and close the store, handle cash, and follow all procedures and regulations.

  • Check IDs, update customer profiles, and process transactions accurately.

  • Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.

  • Support inventory tasks like restocking, fulfilling online orders, and counting products.

• Sales & Performance

  • Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.

  • Highlight deals and complementary items at checkout to boost customer satisfaction.

  • Stay on top of promotions and product updates to give customers a seamless experience.

  • Stay agile and adaptable in a fast-paced, ever-changing retail environment.

  • Take on extra duties as needed to support the team and store success.

What You’ll Bring:

• A high school diploma or GED.

• At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.

• A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.

• The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.

• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.

• Excellent communication skills, with the ability to connect with customers and team members alike.

• Strong multitasking abilities and the agility to shift priorities as needed.

• Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.

• Solid time management and organizational skills to stay on top of tasks and responsibilities.

• Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns.

• Basic proficiency in math and computer applications to support transactions and reporting.

• A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.

• Strong conflict resolution skills and the ability to remain composed under pressure.

• Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success.

• A natural ability to build rapport and maintain lasting customer relationships.

• A collaborative spirit and a commitment to working well within a team environment.

Even Better If You Have:

• A background in a sales role with a focus on tracking KPIs and meeting sales targets.

• Familiarity with e-commerce systems and order fulfillment processes.

• Previous experience within a regulated retail setting.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to stand for extended periods of time, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds.  This position requires close vision (clear vision at 20 inches or less).

Work Environment:

This position has allergen warnings including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, have a high stress tolerance, adaptability, and be flexible to work in an ever-changing environment.

Lead Store Associate  

Type of Work: Full-Time  
Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
Hourly Pay Rate: $17/hr 
Location: 2001 Washington St, Hanover, MA 02339

About the Role:

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment. 

What You’ll Do:

Customer Experience & People

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.

• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.

• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.

• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.

• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.

• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Operational Excellence & Processes

• Execute opening and closing duties, including daily huddles and cash reconciliation.

• Verify customer IDs and maintain accurate POS profiles.

• Ensure inventory integrity through precise transaction processing and order fulfillment.

• Lead inventory counts and participate in overnight audits.

• Maintain a clean, organized, and guest-ready store environment.

• Uphold compliance with SOPs, safety protocols, and state regulations.

Sales & Performance

• Achieve daily KPI goals through consultative selling and upselling strategies.

• Reinforce customer purchase decisions and highlight complementary products.

• Stay informed on promotions and product updates to deliver a seamless shopping experience.

Leadership & Team Development

• Guide and support store associates in daily operations.

• Lead by example in customer service and operational excellence.

• Train new hires and conduct ongoing training sessions.

• Provide real-time coaching and feedback to drive team performance.

• Delegate tasks effectively and act as the go-to leader in the absence of store management.

• Support conflict resolution and promote a positive workplace culture.

• Adapt quickly in a fast-paced environment and take on additional duties as needed.

What You’ll Bring:

• Must be 21 years of age or older.

• High School Diploma or General Educational Development (GED) certificate.

• A minimum of 1 year of experience in a customer-facing or sales environment.

• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.

• A minimum of 6 months of leadership experience in a retail environment.

• Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.

• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.

• Strong leadership and team-building skills with the ability to coach and motivate others.

• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices

• High level of attention to detail, especially in cash handling and inventory management.

• Excellent customer service and interpersonal communication skills.

• Strong problem-solving and decision-making abilities.

• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.

• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.

• Multi-tasking with the ability to quickly pivot to other tasks

• Comfortable using technology and learning new tools to support operations and customer interactions.

• Strong time management and organizational skills.

• Strong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience.

• Basic proficiency in mathematics and computer applications.

• The ability to maintain a solution-driven mindset when dealing with upset customers.

• Strong conflict resolution skills and the ability to handle high-stress situations.

• Ability to support store leadership by taking initiative and a proactive approach

• Ability to work across all stations within the store, based on business needs.

Even Better If You Have:

• Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance.

• Background in a sales role with a focus on tracking KPIs and meeting sales targets.

• Previous experience within a regulated retail setting.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to stand for extended periods, regularly stand, walk, talk, or hear, stoop, kneel, crouch, or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds.  This position requires close vision (clear vision at 20 inches or less).

Work Environment:

This position has allergen warnings, including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, possess high stress tolerance, adaptability, and flexibility to work in an ever-changing environment.

M9 Solutions is seeking an OCI Cloud Architect to work onsite in support of a government contract for a client located in Washington, DC. An active Secret clearance is required.

Responsibilities

• Design and implement cloud architectures with a primary focus on OCI, while supporting multi-cloud environments (AWS/Azure).
• Lead migrations from on-premises and other cloud platforms (AWS/Azure) to OCI.
• Architect highly available, fault-tolerant, and disaster recovery solutions across cloud platforms.
• Implement security best practices aligned to public sector standards (IAM, encryption, key management, zero trust).
• Architect compute, storage, and database solutions (including Oracle workloads such as Autonomous DB and Exadata).
• Define governance models, landing zones, and cloud operating frameworks.
• Collaborate with DBAs, application teams, security teams, and stakeholders.
• Implement Infrastructure as Code (Terraform) across OCI and other cloud platforms.
• Monitor and optimize performance, availability, and cloud spend (FinOps).
• Provide technical leadership and guidance across delivery and pre-sales efforts.

Required Skills and Qualifications

• Active Secret Clearance.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 5+ years of experience in cloud architecture or infrastructure engineering
• Hands-on experience with OCI (preferred) and/or strong experience in AWS and/or Azure.
• Experience designing solutions in public sector environments (Federal, State, or Local Government).
• Strong knowledge of:
  • Cloud networking and hybrid connectivity (VPN, private connectivity).
  • Identity and access management across cloud platforms.
  • Cloud security and compliance frameworks (e.g., FedRAMP, NIST, FISMA).
  • High availability, disaster recovery, and business continuity.
• Experience with Terraform or other Infrastructure as Code tools.
• Experience with Linux and enterprise application workloads.
• Strong communication and documentation skills.

Preferred Skills and Qualifications

• Oracle Cloud certifications (OCI Architect Associate/Professional).
• AWS or Azure certifications (Solutions Architect, etc.).
• Experience with Oracle technologies (RAC, Data Guard, Autonomous Database).
• Experience migrating workloads from AWS/Azure to OCI.
• Experience with hybrid and multi-cloud architectures.
• Kubernetes/container platforms (OKE, EKS, AKS).
• FinOps / cloud cost optimization experience.
• Scripting (Python, Bash).
• Experience supporting SaaS platforms (Oracle ERP, HCM, Fusion).

What You’ll Do 

The Sr. Director of Credit Risk Analytics is a senior leadership role responsible for the full Credit Policy function — from strategy design through execution and measurement. You will own the credit program's analytical infrastructure, set the team's agenda, and be the primary accountable owner for portfolio profitability. This is a high-visibility role that requires equal parts strategic vision and quantitative rigor, with a strong bias toward structured experimentation and evidence-based decision-making. 

You will report directly to the Chief Risk Officer and serve as a key cross-functional partner to the Data Science, Finance, Product/Tech, and Sales teams. 

Credit Policy Strategy & Program Ownership 

• Define and own the Credit Policy roadmap, setting the team's agenda in alignment with company growth, risk appetite, and profitability objectives
• Determine which underwriting strategies, credit policy levers, and product term configurations to pursue — and in what sequence
• Partner with the Data Science team to translate policy intent into model inputs, scorecard strategies, and decisioning logic
• Ensure that credit policy decisions account for second-order effects, including merchant engagement and performance impacts associated with changes 

Experimentation & Strategy Measurement 

• Design, execute, and monitor controlled experiments (A/B tests, champion/challenger frameworks) for all material credit policy and product term changes prior to full rollout
• Establish rigorous experimental design standards that ensure clean attribution — isolating the impact of individual policy changes from macro, seasonal, and cohort effects
• Define the measurement framework for each test, identifying the appropriate primary and guardrail metrics
• Synthesize test results into clear, defensible recommendations and present findings to senior leadership and cross-functional partners 

Portfolio Performance Monitoring & Analytics 

• Own ongoing monitoring of portfolio health across a comprehensive suite of KPIs, including delinquency rates, roll rates, early buyout rates, loss curves, and terminal outcomes by cohort, vintage, vertical, and channel
• Build and maintain analytical frameworks that allow the team to quickly surface emerging portfolio trends and distinguish signal from noise
• Identify risk concentrations, underperforming segments, and policy gaps, and drive timely remediation through credit policy adjustments 

Portfolio Forecasting 

• Lead portfolio forecasting using a combination of horizontal and vertical performance metrics to produce reliable point-in-time portfolio performance projections
• Partner with FP&A and Capital Markets to ensure credit forecasts are integrated into financial planning, capital allocation, and investor reporting processes
• Develop scenario analysis and stress-testing capabilities to assess the portfolio's sensitivity to macroeconomic changes, product mix shifts, and channel growth assumptions 

Valuations Framework & Unit Economics 

• Design and own a valuations framework and model that enables analysts on the team to rapidly and reliably model the unit economics impact of changes to credit policy, product terms, and origination mix
• Ensure the model is flexible enough to support "what-if" scenario gaming across key levers (e.g., APR equivalents, payment cadence, term length, approval tier thresholds) while maintaining analytical integrity
• Work with Finance and Capital Markets to align valuation assumptions with capital markets pricing, funding cost structures, and investor reporting standards 

Team Leadership & Development 

• Lead, mentor, and develop a team of four: a Senior Analyst, Manager, Senior Manager, and Director — establishing clear goals, growth paths, and accountability structures
• Foster a culture of intellectual rigor, curiosity, and ownership within the team
• Build scalable analytical processes and documentation standards that reduce key-person dependency and support team growth as the business scales
• Represent the Credit Policy function in cross-functional forums and serve as a thought partner to peer leaders across Risk, Data Science, Product, and Finance 

About You (Qualifications) 

• Bachelor’s degree required, in a quantitative field such as Statistics, Mathematics, Economics, Business, or Engineering preferred
• 7+ years of experience in an analyst, data science, or consulting role
• 5+ years of experience in credit risk analysis, credit policy, or a closely related function within consumer or small business lending, leasing, or installment finance
• Prior experience with Lease-to-Own, BNPL, installment lending, other non-traditional consumer credit products preferred 
• Deep proficiency in credit performance analytics: delinquency curves, roll rate analysis, loss forecasting, vintage analysis, and cohort-based performance attribution
• Expert-level command of experimental design, including A/B testing, champion/challenger frameworks, and statistical significance testing; a demonstrated ability to isolate causal effects and defend attribution in complex, multi-variable environments
• Strong financial modeling skills including the ability to translate credit performance assumptions into unit economics, portfolio valuations, and P&L impact
• Proficiency in Excel, SQL, and Python; comfort working with large datasets and interfacing with data science and data engineering teams
• Proven ability to lead and develop analytical teams, including managing managers
• Exceptional communication skills — able to translate complex quantitative findings into crisp, actionable narratives for executive and cross-functional audiences
• High degree of intellectual honesty; comfortable challenging assumptions, acknowledging uncertainty, and changing course when data warrants it
• Strong instincts for prioritization in a fast-moving, resource-constrained environment 
• Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

About Koalafi

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.

Over 17,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

What You’ll Do

Fraud is one of the largest challenges plaguing financial institutions today, with an estimated $27 billion in annual losses from identity theft alone1. In addition to identity theft, there is a growing trend of synthetic IDs, manipulated IDs, and scam incidents. 

Koalafi is continuing to scale its payments and financing platform across direct-to-consumer and merchant channels. As fraud attack strategies evolve alongside this growth, the company is investing in stronger and more adaptive fraud defenses. The Manager of Business Analytics – Fraud will report directly to the Director of Fraud Strategy & Analytics and play a central role in developing and optimizing Koalafi’s fraud risk strategy. 

This role will lead analytical efforts to develop and iterate fraud policies, evaluate new fraud defense capabilities and data sources, and strengthen fraud monitoring and reporting frameworks. The position will focus on improving Koalafi’s resilience against evolving fraud trends while enabling responsible growth across new products, channels, and partners. This individual will serve as a key analytical partner to Product, Engineering, Risk Operations, and other cross-functional teams to ensure fraud controls are effectively embedded in customer and merchant workflows. 

Fraud Policy Development 

Lead the analysis and continuous improvement of Koalafi’s fraud defense framework, including policies, decision rules, thresholds, and model targeting. 

Responsibilities include: 

• Analyze fraud trends and attack patterns to continuously strengthen automated and manual fraud defenses. 

• Develop and iterate fraud defense strategy (rules, policies, thresholds, decision logic) to maintain strong protection against both ambient fraud activity and coordinated fraud attacks. 

• Design and implement defenses tailored to emerging channels, including direct-to-consumer, to support enterprise-wide scaling initiatives. 

• Evaluate and integrate new fraud detection capabilities, tools, and third-party data sources that improve risk detection and operational efficiency. 

• Enhance and optimize merchant-level fraud risk monitoring and reporting, identifying patterns that may indicate merchant abuse or elevated risk exposure. 

Monitoring Suite & Risk Reporting 

Improve and scale the fraud monitoring framework to ensure early detection of emerging threats and clear visibility into fraud performance. 

Responsibilities include: 

• Develop and enhance fraud monitoring dashboards and reporting that track fraud performance metrics and trends across customer segments, merchant verticals, and channels. 

• Build analytical tools and monitoring processes designed to detect segment-level anomalies and emerging fraud patterns. 

• Implement automated alerting and anomaly detection to enable timely response to new fraud threats. 

• Partner with Analytics and Data teams to ensure fraud metrics and reporting are accurate, scalable, and aligned across systems. 

Product Launch Support & Ad Hoc Analysis 

Support new product launches and business initiatives by providing analytical insights into fraud risk and mitigation strategies. 

Responsibilities include: 

• Support product design and rollout decisions by quantifying trade-offs among fraud risk, approval rate, unit economics, and customer experience. 

• Conduct targeted analyses to evaluate fraud exposure across new merchant partners, verticals, and products. 

• Monitor fraud performance during product launches, pilots, and scaling phases, identifying early indicators of emerging risk. 

• Provide ad hoc analytical support for fraud strategy initiatives and evolving risk mitigation efforts. 

Cross-Functional Influence & Execution 

Serve as a key analytical partner across teams to ensure fraud defenses are embedded effectively within Koalafi’s products and operational processes. 

Responsibilities include: 

• Partner closely with Product and Engineering teams during product development to ensure fraud risk controls are built into key workflows. 

• Collaborate with Risk Operations to ensure manual review processes align with fraud policy intent and evolving fraud patterns. 

• Provide analytical insights that support clear decision-making across stakeholders and initiatives. 

• Help drive alignment across teams by defining project milestones, delivering analytical insights, and maintaining effective communication with key stakeholders. 

 About You (Qualifications) 

• Bachelor’s degree required, in a quantitative field such as Statistics, Mathematics, Economics, Business, or Engineering preferred 

• 5+ years of experience in an analyst, data science, or consulting role 

• 3+ years of experience in fraud risk analytics 

• Experience in consumer financing industry, such as credit cards, personal loans, auto loans, BNPL, or similar fields 

• Proficiency in Excel, SQL, and Python for data analysis 

• Exceptional attention to detail and strong problem-solving skills 

• Ability to develop strategic project plans and execute against them 

• Desire to work in a fast-paced, dynamic entrepreneurial environment 

• Strong written and verbal communication skills 
  
  
• Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

About the role

You will help build the next generation of how our customers interface & apply for financing with Koalafi, and you will share learnings along the way to help refine strategy within the Tech organization as a whole. You’ll develop in the latest technologies as we continue to modernize legacy systems by moving to cloud-based micro-service platform(s), all while focusing on improving the customer experience by making it faster, simpler, and easier to use. We want to deploy solutions early and often to find out what works and what doesn't, but we also want to ensure we are doing so in a targeted and analytical manner. Our new ecosystem utilizes technologies across the stack, including but not limited to: React, GoLang, Postgres, and Kubernetes within AWS. These services work in tandem with our legacy platforms, which are still a part of our core business and must be maintained as we continue to decommission them piece by piece. So, if you are a strong engineer with the ability to learn and adapt, we would love to hear from you!

What you’ll do

Delivery

• Work with Design and Product to improve and maintain the application experience for both our customers and merchant partners
• Review and understand high level feature requirements to propose implementation options and define user stories
• Collaborate cross-domain to further understand potential impacts and limitations of proposed requirements
• Actively engage in agile processes including sprint planning, retrospectives, and daily stand-ups
• Oversee delivery of features step by step: develop implementation plans, coordinate tasks with teammates, communicate with stakeholders, devise testing strategy, and deliver to production
• Help to evaluate priority, troubleshoot, and resolve bugs across the stack

Influence

• Research and implement emerging technologies to improve system performance and customer experience
• Champion new ideas to shape strategy for the tech organization as a whole
• Act as a technical mentor, guiding engineers on best practices and standards for building Golang micro-services and REST APIs
• Participate in code reviews to ensure high-quality standards as well as share knowledge across the team

Optimization

• Improve application observability and alerting to be able to proactively address issues as they arise
• Adhere to efficient database design to ensure data integrity and boost performance
• Utilize AI tooling in day to day tasks to streamline implementation cycles

About you

• Four-year college degree in Computer Science/Engineering or Information Systems required
• 6+ years of professional software engineering experience
• Strong foundation in implementing and testing with Golang
• Understanding of HTTP/REST architecture and how to build via Golang
• Working understanding of modern web frameworks (React, Vue, Angular, etc.)
• Knowledge of architecting and delivering applications in AWS
• Knowledge of scrum/agile software development process
• Exceptional analytical, conceptual, and problem-solving abilities
• Highly self-motivated and directed, with keen attention to detail
• Ability to work in a team-oriented, collaborative environment
• Excellent communication skills with strong EQ
• Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

Position Overview

The Associate Director / Director, Total Rewards will strengthen engagement and retention by building a competitive, scalable, and employee-centered total rewards. This role will lead the design and administration of compensation practices, benefits, leave programs, 401(k), equity planning, and rewards & recognition ensuring our offerings attract, motivate, and retain top talent while remaining compliant, cost-effective, and aligned to our culture.  

Responsibilities

Engagement and Retention 

• Develop and execute a total rewards strategy that supports talent attraction, engagement, and retention.  

• Partner with other functions of HR and business leaders to ensure rewards programs reinforce performance, internal equity, and our culture.  

• Translate company growth and workforce needs into scalable and fiscally responsible rewards programs.   

Compensation Programs 

• Lead the development, implementation, and ongoing management of compensation plans, including salary structures, incentive programs, market pricing, pay equity analysis, and compliance oversight.  

• Support equity planning (new hire grants, promotions, refresh cycles, and annual planning) in coordination with Finance, Legal, and the equity administration partner.  

• Prepare for and support the annual compensation cycle (merit, promotion, bonus planning as applicable): tools, timelines, manager guidance, calibration support, and reporting.  

• Assist Chief Financial Officer by researching trends, gathering data and preparing compensation information to be reviewed by executive team, compensation committee, and board of directors.  

Benefits Administration  

• Oversee day-to-day benefits administration including medical, dental, vision, life/AD&D, disability, FSA, and related programs.  

• Own leave administration processes (e.g., FMLA, state leaves, disability coordination), ensuring an excellent employee experience and compliant practices.  

• Manage 401(k) administration: vendor partnership, annual testing support, audits as needed, enrollment and education initiatives.  

• Lead annual benefits renewal: plan design evaluation, cost modeling, vendor negotiations, open enrollment project management, and employee communications.  

• Ensure compliance with applicable regulations (e.g., ERISA, COBRA, HIPAA, ACA) in partnership with legal/benefits vendors and internal stakeholders.  

Rewards & Recognition  

• Own and improve recognition programs that reinforce values and performance (spot awards, peer recognition, and milestone/service awards).  

• Partner with people leaders to ensure recognition is timely, inclusive, and consistently applied across teams.  

Stakeholder Partnership & Influence  

• Serve as a strategic advisor to leaders on total rewards decisions, tradeoffs, and communications.  

• Collaborate closely with HRBPs, Talent Acquisition team, Payroll, Finance, Legal, and People Operations to ensure seamless program delivery.  

• Lead vendor relationships (brokers, carriers, leave administrator, 401(k) provider, compensation survey partners, recognition platform).  

Measurement & Continuous Improvement  

• Monitor costs, utilization, participation, and employee feedback to refine offerings and improve experience.  

• Create scalable documentation, SOPs, and governance for all total rewards programs.  

Qualifications

• Bachelor’s Degree required. 

• A minimum of 8+ years of progressive experience in Total Rewards, Compensation, Benefits, or HR, including program ownership in a scaling organization. 

• Biotech/life science industry experience is strongly preferred.  

Knowledge and Skills

• Hands-on experience with benefits administration (health plans, leave administration, 401(k)) and vendor management.  

• Strong compensation experience including benchmarking roles, creating job architecture/leveling frameworks administering annual compensation cycles, and supporting sales incentive programs.   

• Demonstrated experience with equity administration platforms and stock plan basics.  

• Strong analytical skills (modeling, reporting, and presenting insights) and ability to translate data into clear recommendations.   

• Strong stakeholder influence and experience partnering cross-functionally with Finance, Legal, Payroll, and senior leaders.  

• Excellent facilitation, program design, and communication skills.  

The work

The senior SAP Analytics Cloud Front-End Developer is responsible for full life cycle from requirement gatherings, design, development, test, deployment to support. This resource will have expertise in designing, developing, and optimizing current reports based on user requirements.

Key responsibilities:

• Lead effort to design, develop, and optimize current reports based on user requirements
• Define the enterprise analytics strategy and roadmap
• Meet with the business users to qualify requirements for reports, create reports from scratch, and take existing reports and improve their performance
• Partner with senior business leaders (Finance, Supply Chain, Sales, Operations) to align analytics solutions with business goals
• Main point of contact for project budgeting, staffing, forecasting and work planning
• Manage delivery of analytics program, ensuring timelines, budgets, and quality
• Lead and grow (manage) the analytics team, providing leadership, mentoring, and career development to junior team members
• Drive adoption of SAC and modern BI practices across the organization
• Establish governance, standards, and best practices for analytics development
• Oversee integration between SAP and non-SAP systems for holistic reporting
• Monitor SAP product roadmap (SAC, Datasphere, AI/ML) and introduce in the analytics portfolio

Here’s what you need:

• 5+ years of SAP Analytics Cloud Front-End development experience
• Deep understanding of SAP Analytics landscape (SAC, BW/4HANA, S/4HANA Embedded Analytics)
• Strong experience in analytics strategy, governance, and roadmap planning
• Experience managing remote analytics teams
• Project management expertise (Agile, Waterfall, or hybrid delivery)
• Knowledge of cross-platform BI integration (Power BI, Tableau, or non-SAP data)
• Experience with budgeting and resource allocation

Nice to have:

• SAP Certified Application Associate - SAP Analytics Cloud certification
• Bachelor's degree in a related field

Eligibility Requirements:

• US Citizens only (no dual citizenship)
• Eligible to obtain a Public Trust government clearance

Overview

We are a people-powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.

Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.

As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed. Performance expectations include but are not limited to the following:

Customer Experience

• Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.
• Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit..
• Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
• Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers.
• Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership.
• Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).
• Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or  just checking in!) by way of consistent and thoughtful clienteling efforts.
• Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.
• Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
• Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!

Teamwork

• Operate with optimism and joy— having fun is not only allowed, it’s encouraged!Share sustained excitement with the Glossier community on product launches, activations, and special events as executed by store leadership.Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.
• Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.
• Serve as a product guru and an added resource for product demonstrations (especially for new hires, cross-training team members, or new product launches), in partnership with store leadership.
• Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.

Operational Excellence

• Take pride and careful care of inventory, store facilities (both, front and back of house spaces), and company equipment and technology, with a focus on upkeep, organization, and safety.
• Adhere to safety standards as defined by the store leadership team, in accordance with federal and state guidelines. 
• Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.
• Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.
• Receive, manage, and inspect shipment receipts in a careful and thorough manner to ensure accuracy and quality, and diligently report discrepancies accordingly.
• Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).
• Uphold all uniform standards, closely following presentation guidelines.
• Become an expert in all operational procedures of the store, both in front and back of house operations, with a focus on providing support to newly hired team members.
• Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as customer information, product launches, company programming, etc.).
• Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.

Qualifications 

• Passion for creating memorable experiences through meaningful personal interactions– i.e. true people enthusiasts!
• An effective collaborator in nature, driven by the power of teamwork, who thrives in group settings.
• Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
• Highly adaptable with an impeccable ability to multitask.
• An advocate for all members of our community, promoting inclusion and belonging - always.
• Demonstrated ability to show empathy and understanding while still driving action.
• Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Ability to work a flexible schedule, including evenings, weekends, and holidays required.
• Prior experience with POS (point of sale) or inventory management systems a plus.
• Demonstrated ability to drive sales without compromising a hospitality mindset.
• 2+ years of experience in a fast-paced retail or hospitality environment a plus.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

Part Time Sales Associate Seattle

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home.  Because we believe that when we take care of our home, it takes care of us. 

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

Our Part Time Sales Associates bring energy to the Parachute customer experience, with their expert knowledge of Parachute products and by warmly welcoming everyone to our space.  They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. 

What you’ll do:

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Contributes to achievement of store KPI's and ensures performance standards are met. Develops a thorough understanding of products and services. Stays updated on new arrivals, features, benefits and pricing. 
• Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy. 
• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, uses available resources and knowledge to bring the brand experience to life.
• Participates in trade and community events and activations in local markets.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed. 
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
• Utilizes design service tools as an extension of our customer experience;.

Operations

• Responsible for ensuring accurate timekeeping. Ensures that meal and break procedure is consistently followed.  Regularly review all communications/messages/tasks communicated to the store team as appropriate.
• Knowledgeable POS (point of sale) and CRM (customer relationship management) systems used to drive the business.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations. 
• Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. 

Visual Merchandising

• ​​In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy. Maintains floor presentation. Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Support store in the execution of store directives and day to day merchandising needs, as directed by store leadership.

People + Culture

• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps.
• Holds self accountable to responsibilities as based on the role's job description and in compliance with all policies and procedures
• Completes training within assigned timeframes, actively learns and follows through on completion and application of learning objectives. 
• Refer candidates for open positions and be engaged in growing and supporting the talent pipeline.

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

What you need to have:

• Must be available to work a minimum of one weekend day per week, and work during the holiday season.
• Retail sales, showroom or customer service experience is preferred.
• Education - High School diploma or equivalent is required
• Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred
• Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required!
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
• Ability to regularly climb ladders or step stools
• Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
• Ability to frequently communicate face to face, on the phone or via electronic means

What will help you stand out?

• Experience in, and a passion for, home interiors is preferred.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana. 

What You’ll Get:

• $100 new hire gift card and free product for a great night’s sleep!
• Generous 40% employee discount on most Parachute products
• Flexible schedules
• Quarterly bonus program + incentives
• Up to 9 days of sick time per year
• Holiday pay
• Voluntary commuter benefit program through Optum
• This is an hourly (non-exempt) role that has a pay range of $21.30- $23.00 per hour dependent upon experience

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers. 

#LI-Onsite

About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.

We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.

The work we do matters.

About the job

At Skylight, engagement managers are responsible for driving the overall success of our client work. They draw on their expertise in areas such as  product management practices, risk/issue management, stakeholder management, continual improvement, and contract administration in order to deliver the highest levels of client service and work.

At Skylight, engagement managers are responsible for driving the overall success of our client work. They draw on their expertise in areas such as product management practices, risk/issue management, stakeholder management, continual improvement, and contract administration in order to deliver the highest levels of client service and work.

In this role, the engagement manager will lead the delivery of a net-new, 0–1 product in the child welfare space, guiding a cross-functional team from early ambiguity through to tangible outcomes on an accelerated timeline. They will be responsible for establishing clarity where little exists—defining priorities, shaping the product direction in close partnership with stakeholders, and ensuring the team can move quickly while staying grounded in user needs and policy constraints. This includes setting up pragmatic product management practices, enabling rapid iteration, and making thoughtful tradeoffs to balance speed, quality, and impact.

They will also serve as the primary point of accountability for navigating complexity and risk, proactively identifying potential issues and addressing them before they impact delivery. Given the sensitive and high-stakes nature of the domain, the engagement manager will need to operate with sound judgment, ensuring that decisions are both responsible and action-oriented. At the same time, they will build and maintain strong relationships with senior stakeholders, translating ambiguity into clear plans, aligning on expectations, and communicating progress with transparency and confidence.

Success in this role requires the ability to lead teams through uncertainty while maintaining momentum, fostering a culture of ownership, adaptability, and continuous improvement. The engagement manager will ensure that the engagement remains operationally sound—managing timelines, scope, and contract expectations—while empowering the team to deliver meaningful, human-centered outcomes in a space where the work directly impacts children and families.

What you’ll do

• Lead a cross-functional team (product, design, engineering, etc.) to deliver a 0–1 product from ambiguity to launch on an accelerated timeline
• Guide the team in shaping product vision, priorities, and roadmap in close partnership with senior stakeholders
• Enable the team to translate complex policy, operational, and user needs into actionable product decisions and deliverables
• Drive alignment and decision-making across senior stakeholders, ensuring clarity on goals, tradeoffs, and progress
• Proactively identify and mitigate risks, empowering the team to navigate constraints without losing momentum
• Establish and reinforce lightweight product and delivery practices that support speed, quality, and continuous learning
• Ensure the team is incorporating user feedback and real-world insights throughout the product development process
• Hold the team accountable to outcomes, timelines, and quality, making clear tradeoffs to maintain forward progress
• Foster a strong, collaborative team culture grounded in ownership, adaptability, and mission-driven work
• Oversee contract execution, ensuring delivery aligns with scope, milestones, and client expectations
• Communicate engagement status, risks, and outcomes clearly to both client and internal leadership
• Serve as a team-oriented, collaborative leader with both client and internal leadership, contribute to performance management and talent retention strategies, to include staff hiring, onboarding, development and growth
• Translate the client’s objectives and constraints into an engagement approach that will deliver a unique experience and impactful results in the shortest amount of time possible
• Set up the team for successful delivery by removing obstacles, coaching them on how to become more collaborative and self-organizing, and enabling the work they do rather than impose how it’s done
• Provide management- and team-level visibility into the status and health of the engagement and serve as primary coordinator for budget, travel, and other administrative requirements
• Manage contract financials and health

What we're looking for

Minimum qualifications

• Experience leading teams in 0–1 product development, from concept through initial launch, for a complex project or program, preferably in a product management, delivery, or consulting capacity
• Experience directly managing and coaching cross-functional teams (product, design, engineering)
• Demonstrated ability to deliver under tight timelines while maintaining quality and team health
• Strong judgment and decision-making skills in high-ambiguity, high-stakes environments
• Experience facilitating executive-level decision-making and navigating stakeholder conflict, building alignment in complex, multi-layered environments
• Experience managing subcontractors or partner organizations within a delivery team
• Financial acumen, including managing budgets, burn rates, and forecasting within a contract
• Strong ability to turn ambiguous, evolving requirements into clear plans, priorities, and actionable work for teams and stakeholders
• Experience working at the intersection of policy, operations, and technology, with the ability to translate between non-technical and technical audiences
• Ability to manage multiple concurrent workstreams or client engagements while maintaining high-quality, outcome-driven delivery
• Ability to identify and remove blockers across policy, operational, and technical domains to keep teams moving forward
• Comfort working with technical systems, data flows, and legacy environments, with enough fluency to collaborate effectively with engineering and data teams
• Experience working in or with government or other highly regulated environments, or the ability to quickly navigate complex regulatory contexts
• Ability to build trusted relationships with clients and partners, and communicate effectively in a professional services environment
• Commitment to agile and iterative delivery approaches, especially continuous improvement, facilitating retrospectives and applying learnings to improve team performance and outcomes
• Ability to travel for work from time to time
• Passion for improving public outcomes through better government services
• A mindset and work approach that aligns with Skylight's core values

Nice-to-have qualifications

• Experience working in the child welfare or broader human services domain
• Experience launching products in highly regulated or policy-constrained environments
• Background in consulting or professional services, particularly in client-facing delivery roles
• Experience with human-centered, trauma-informed design practices and working closely with design teams
• Familiarity with data-informed product development, including defining metrics and using data to guide decisions
• Experience working on digital services that serve vulnerable or historically underserved populations
• Experience working on digital services that serve youth and young adults, with youth and young adults
• Experience scaling early-stage products or transitioning from 0–1 to more mature product phases
• Prior experience working in the civic tech space

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.

Other requirements

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, this role requires you obtain a public trust or security clearance upon hire.
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.
• You must be willing to be in-person between 1-5 days a week, depending on project phase, at 330 C Street SW, Washington DC.

Position type

This is a full-time, exempt position.

Location

This role is on-site in Washington, DC. Candidates, between 1-5 days a week, depending on project needs. A relocation incentive of up to $10,000 is available.

Care package

Salary

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For an Engagement Manager at Skylight, the current salary ranges are as follows:

• Associate Engagement Manager: $90,000–$125,000
• Engagement Manager I: $120,000–$140,000
• Engagement Manager II: $135,000–$160,000
• Senior Engagement Manager: $150,000–$185,000
• Staff Engagement Manager: $170,000–$203,000
• Principal Engagement Manager: $180,000–$230,000

Benefits

Your well-being is important to us, so we focus on supporting you in a variety of ways:

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
• Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Flexible, remote-friendly work environment
• An environment that empowers you to unleash your superpowers for public good

Interview tips

• Visit our join page to learn more about how our interview process works.
• Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
• If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital.

We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.

About The Role 

We’re looking for a Staff Product Manager to lead and evolve Koalafi’s Originations product: the end-to-end apply & checkout experiences that serve as the front door to financing for every customer. This is a high-impact role at the center of Koalafi’s strategy to accelerate growth by making it easier, faster, and more intuitive for consumers to finance their purchases across both online and in-store channels.  

This role is ideal for a product manager who thrives working at the intersection of strategy, execution, and deep cross-functional collaboration. You’ll set the direction for Originations by aligning diverse partners, from Risk and Compliance to Marketing and Sales, around a cohesive strategy that accelerates growth while maintaining a unified vision. 

What You’ll Do 

Define and drive the Originations roadmap 

• Lead product vision, strategy, roadmap, and execution for the Originations product as an engine for growth
• Develop the product strategy for apply & checkout flows that are reusable across diverse merchant and consumer contexts – such as a consumer’s mobile phone to a store owner’s point-of-sale system or e-commerce checkout integration 

Grow and optimize the Originations funnel 

• Drive continuous funnel optimization by identifying conversion opportunities using quantitative data and qualitative insights to ship rapid improvements while balancing profitability and compliance
• Grow Koalafi’s distribution across channels by partnering with cross-functional teams to design and ship frictionless experiences that work for both merchants and consumers 

Shape the product for rapid insight generation and experimentation 

• Partner with analytics and engineering to instrument the funnel, generate actionable insights, and run A/B tests to validate hypotheses and measure outcomes
• Mentor other PMs and establish best practices for experimentation and funnel analysis across the broader organization 

Champion the customer experience 

• Champion the customer, bringing curiosity and empathy to every decision to ensure the application experience meets real customer needs
• Conduct user research and map consumer and merchant journeys to uncover usability gaps and unmet needs 

Lead delivery as the embedded product manager for the Originations team 

• Partner continuously with engineering and design to define the what and the why, translating business opportunities and customer insights into user centric solutions, while empowering the team to determine the how
• Maintain a prioritized backlog with crisp epics and stories, clear acceptance criteria, and measurable outcomes
• Partner with analysts and product marketers to define success metrics, ensure releases are instrumented, review post-launch outcomes, and align go-to-market strategy with top-of-funnel campaigns 

About You 

• 7+ years of product management experience, with a track record of owning application flows, onboarding funnels, checkout experiences, or other high-volume conversion-critical surfaces
• Growth-minded and highly analytical, with deep experience in funnel optimization, experimentation, and hypothesis-driven development
• Proficient with analytics and experimentation tools  
• Strong customer empathy and discovery skills
• Demonstrated judgment in balancing short-term business needs with long-term product health and scalability
• Ability to lead and influence cross-functional teams toward a common goal
• Excellent communicator who brings clarity and builds alignment across diverse stakeholders
• Comfortable operating in ambiguous environments and able to create clarity, structure, and momentum over time

Preferred Qualifications 

• Experience in fintech, lending, embedded finance, or consumer financial services—particularly in originations or application flow domains
• Familiarity with the tradeoffs between conversion optimization and credit risk management in lending contexts
• Experience with both e-commerce and in-store / point-of-sale product experiences
• Familiarity with multi-merchant or platform business models where the application experience must adapt to diverse merchant contexts 

About the role

We're hiring a Tech Lead for DevOps to own the delivery and operational health of our platform engineering team. This is a hands-on leadership role: you carry significant engineering weight alongside the team while owning the operating rhythm, sprint commitments, and accountability for what ships.

You will work in close partnership with our Cloud Architect, who owns platform strategy and technology standards. Your job is to translate that direction into a clear, well-organized backlog: and then drive the team to deliver it with quality and predictability. You are the bridge between strategic direction and team execution.

We build in an AI-forward environment. You'll be expected to leverage AI tools in your own work and create the conditions — in pipelines, tooling, and team culture — for engineers to do the same effectively and responsibly.

What you'll do

Delivery ownership

• Set and own team priorities: determine what the team works on, in what order, and why; translate VP direction and Cloud Architect input into a clear, executable backlog
• Own sprint commitments and team capacity planning: accountable for what the team commits to and whether it ships
• Surface risks early and communicate delivery status accurately to the VP
• Run sprint ceremonies: planning, stand-ups, retros, and demos
• Maintain Jira hygiene: tickets are well-defined, updated, and always reflect actual state
• Identify and resolve blockers before they slow the team down
• Communicate cross-team dependencies early and proactively

Technical execution

• Be a strong technical contributor: carry significant engineering weight alongside the team and actively deliver on high-impact work
• Own day-to-day technical decisions within the team's scope
• Translate architectural direction into sprint-level tasks the team can act on
• Build and evolve CI/CD pipelines and delivery automation: ensuring deployment safety, consistency, and velocity
• Improve observability and operational readiness across metrics, logging, distributed tracing, and alerting (Prometheus, Grafana, Dynatrace, Elasticsearch), including actionable dashboards and SLO-based alerting
• Design and implement automation and self-service workflows using infrastructure-as-code, APIs, and developer platforms to reduce developer friction
• Implement secure delivery practices with policy-driven pipeline controls
• Contribute to infrastructure in Terraform, working within established architectural patterns and standards
• Support and improve secrets management patterns across runtime and CI/CD workflows
• Champion AI-assisted development practices across the team: prompt engineering workflows, AI-powered code review, and tooling integrations (e.g., GitHub Copilot, Cursor, or equivalent) as first-class parts of the engineering workflow

Operational readiness

• Own incident response coordination: drive the process, communicate status, and ensure issues reach the right people
• Participate in the on-call rotation and help drive improvements that reduce incidents and alert noise over time
• Build and maintain operational runbooks, escalation paths, and documentation for team-owned systems
• Drive production readiness as a continuous standard, not a one-time checklist

People management & team development

• Manage a team of engineers: this is a formal people manager role with full accountability for the team's performance and growth
• Own performance management: regular 1:1s, performance reviews, and direct, constructive feedback
• Own career development: growth planning, identifying opportunities, and building engineer capability over time
• Mentor engineers through code reviews, pairing, and delivery coaching
• Build a team culture that is organized, reliable, and focused on impact
• Manage team working norms, address blockers, and partner with the VP on people concerns that require escalation

About you

• 7+ years of hands-on experience in cloud infrastructure, DevOps, SRE, or platform engineering
• Demonstrated experience as a formal people manager or tech lead with direct reports: including performance management, career development, and building team capability
• Demonstrated experience leading technical delivery: owning timelines, driving sprint execution, and being accountable for what a team ships
• Ability to translate high-level technical direction into well-scoped, executable team work
• Comfort partnering with senior technical peers (Cloud Architect, VP) and sound judgment on when to consult vs. decide independently
• Strong hands-on experience with Terraform in production (modules, patterns, environment strategy, state management)
• Strong hands-on experience operating Kubernetes in production (EKS strongly preferred)
• Strong AWS fundamentals: practical experience with compute, networking, IAM, and production operations
• Experience building and maintaining CI/CD pipelines (GitLab CI preferred; GitHub Actions transferable)
• Strong observability fundamentals including metrics, logging, distributed tracing, SLO/SLI design, and alerting strategy: with experience evaluating and evolving observability practices at a platform level
• Experience building automation using Bash and a general-purpose language (Go or Python)
• Strong troubleshooting skills: you drive root cause analysis and implement long-term fixes
• Hands-on experience using AI coding tools (e.g., GitHub Copilot, Cursor, Claude) as a productivity multiplier in production engineering work
• Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

Preferred qualifications

• Experience with Istio or other service mesh technologies
• Experience operating relational databases in AWS (RDS PostgreSQL/Aurora/MS SQL)
• Experience with AWS Lambda or serverless architectures
• Experience improving reliability for distributed systems at scale
• Prior experience as a technical anchor or team lead in a platform or infrastructure context
• Experience building or operating infrastructure that supports AI/ML workloads (compute, storage, serving patterns) in AWS

Overview

Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Assistant Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and help set the tone for the store team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced lead with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for both store teams and customers, while providing support to the Store Director in executing all people and business objectives. Finally, acting as a people advocate and constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.

Not new to the Glossier team? We welcome your application! Many of our Corporate Retail team members have joined within the last year and we would love to hear from you to get to know you (or get reacquainted). Please submit your candidacy for consideration!

As part of the store’s leadership team, you will be fully immersed in the development of the store’s talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:

Team Leadership

• Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
• Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
• Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline.
• Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition and encouragement.
• Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
• Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns.
• Support and drive the store’s recognition initiatives, in partnership with the HR Generalist, fostering a work environment of collaboration, camaraderie, and fun— joy is our language!
• Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
• Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations.
• Promote, participate, and drive the completion rate of all Glossier training initiatives. 

Customer Experience Leadership

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences. 
• Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback.
• Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
• Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment.
• Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies.
• Spend at least 60% of your time throughout the week on the sales floor, working directly with customers and your team, working at least 3-4 Manager on Duty (MOD) shifts per week.

Business Leadership

• Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results.
• Create effective and strategic team schedules to support the customer experience and meet payroll targets.
• Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR). The assigned DOR can be one of the following: Product (the product knowledge champion at the store, supporting the team’s efforts in becoming well-versed in the entire product assortment and new launches and provides support to all product training initiatives); Customer Experience (the coach on the fulfillment of Glossier’s service fundamentals in providing magical and memorable experiences to our customers); Logistics (the go-to expert on all inventory logistics, overseeing the efficient flow of inventory into the store, and serves as the store’s Safety Captain); Visual Merchandising (responsible for the adherence of all visual merchandising standards); Operations (owns the operational processes of the store, managing supplies and equipment, and serves as the retail tech subject matter expert); or Partnerships & Facilities (maintains close connectivity with corporate teams, ensuring there are direct lines of productive communication and collaboration between the store team and company headquarters partners). After a defined period of time, Associate Store Directors will rotate DORs to facilitate well-rounded expertise in all areas of the operation.
• Serve as the store’s champion within the assigned Division of Responsibility, developing and executing specific initiatives that will help drive a more efficient operation in performing to business objectives and goals.
• Participate in the management of the store’s budgets, in partnership with the Store Director, to ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
• Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.

Qualifications 

• 3+ years of experience leading teams in a fast-paced retail or hospitality environment.
• Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members.
• Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
• Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
• Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
• Demonstrated ability to show empathy and understanding while still driving action.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Track record of delivering measurable financial, operational, and customer experience results.
• Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey. 
• Ability to work a flexible schedule, including evenings, weekends, and holidays required.
• Highly skilled in defining and executing operational efficiencies a plus. 
• Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

About the Role

Koalafi is building a net-new Non-Prime Installment Loan product — a greenfield initiative that expands our financing options for customers who don't fit traditional prime credit profiles. This is a meaningful product with real impact: more customers funded, more merchants closing sales they'd otherwise lose.

You'll be part of a focused product team (product manager + tech lead + engineers) responsible for integrating Koalafi's platform with a third-party loan servicing system and building the internal capabilities to support the full loan lifecycle — origination, servicing, payments, and communications. You'll be doing real work on a real product from day one, not maintaining something someone else built years ago.

That said, this isn't a build-in-a-vacuum situation. The NPIL product connects to existing Koalafi systems — origination, payments, communications — and you'll need to be comfortable rolling up your sleeves and navigating code you didn't write. That's the job. The ability to read an unfamiliar codebase, understand its intent, and make a clean change is just as important as building new things.

What You'll Do

Build and Deliver

• Implement microservices and event-driven workflows to integrate Koalafi's systems with a third-party loan servicing platform
• Build and maintain REST APIs that support loan origination, payment processing, and customer servicing operations
• Navigate and contribute to existing internal services where the NPIL product intersects with current Koalafi systems — reading unfamiliar code, understanding its intent, and making clean, well-scoped changes
• Develop frontend components in React/TypeScript to support customer-facing and internal tooling as needed
• Write code that is testable, observable, and built to last — not just built to ship

Collaborate and Contribute

• Work closely with the Tech Lead on system design and integration architecture
• Partner with Product and Compliance to understand requirements and translate them into reliable, compliant implementations
• Participate in code reviews — both giving and receiving feedback with the goal of raising the bar, not just checking a box
• Engage actively in sprint ceremonies: planning, retros, standups — contribute to the team's rhythm, not just your own ticket

Maintain and Improve

• Implement monitoring and alerting at integration points so issues surface before customers notice them
• Support audit logging and data reconciliation requirements inherent to a regulated financial product
• Identify and flag technical risk early — bad news early is always better than bad news late
• Leverage AI development tools to move faster and stay consistent with team patterns

About You

• 2–4 years of professional software engineering experience
• Hands-on experience building backend services in Golang
• Working knowledge of REST APIs, HTTP/JSON patterns, API authentication including bearer tokens and OAuth flows and API Testing tools like Postman, HTTPPIe
• Experience building or contributing to frontend applications; React/TypeScript preferred
• Familiarity with AWS, Kubernetes, and cloud-native deployment patterns
• Familiarity with observability concepts and tools like Dynatrace
• Familiarity with AGILE/Scrum principles, ceremonies and JIRA
• Solid testing instincts — unit, integration, and contract testing aren't afterthoughts for you
• Comfort navigating and contributing to unfamiliar codebases — not just greenfield builds
• Strong communication skills: you can explain what you're building and why, not just how
• Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time

Preferred Requirements

• Experience with event-driven or asynchronous messaging patterns
• Background in fintech, lending, payments, or other financial services
• Familiarity with third-party financial platforms (LoanPro, Peach, Amount, or similar)
• Experience with feature flags and gradual rollout strategies
• Interest in leveraging AI tools to accelerate development velocity
• Secret Management using AWS Secret Manager

What You’ll Do 

Koalafi is seeking a Manager of Business Analytics to build the frameworks, measurement systems, and analytical foundations that ensure our product releases drive their intended impact—without unintended downstream consequences. This high-visibility role will own the definition, tracking, and automated monitoring of core KPIs across product journeys and operational workflows. This is an individual contributor role at the Manager level.

In this role, you’ll work primarily with Product, Engineering, and Analytics partners to design robust measurement strategies for existing and new initiatives, implement automated alerting for anomalies, and ensure that each release is evaluated against clearly defined success criteria. You will also lead key efforts to optimize the return customer experience, identify opportunities to improve mobile app engagement, and drive long-term product performance improvements.

This is a rare opportunity to establish the backbone of product analytics for a high-growth fintech company—while creating clarity, accountability, and data-driven decision-making across the organization.

KPI Definition, Tracking & Alerting

• Define and maintain the authoritative set of product KPIs across application flows, customer lifecycle stages, operational behaviors, and internal decisioning systems.
• Build product measurement frameworks and documentation that clearly articulate intended outcomes, guardrails, and dependence on upstream systems.
• Partner with product managers and engineering leads to integrate KPI measurement into release planning and acceptance criteria.
• Develop automated alerts to detect anomalies, degradation, or unexpected movement in key product metrics.
• Implement monitoring dashboards that give product and business stakeholders real-time visibility into performance.
• Establish processes to investigate, triage, and communicate the root cause of KPI changes.

Product Impact Evaluation

• Analyze the impact of new product releases, policy changes, and UX improvements using well-defined baselines and control groups.
• Ensure downstream effects across approval rates, customer behavior, repayment performance, or operational workflows are measured and understood.
• Provide clear insights and recommendations that influence product prioritization and roadmap decisions.

Customer and App Experience Optimization

• Review and optimize experiences for returning customers, including friction points, drop-off behavior, and policy interactions.
• Analyze mobile app engagement patterns to identify opportunities for UX enhancements, feature prioritization, and content improvements.
• Partner with product teams to design and evaluate experiments aimed at increasing engagement, conversion, and retention.

Cross-Functional Expansion

• Create a scalable measurement and alerting framework that can be extended beyond Product—next with Legal and Compliance.
• Work with these teams to define key compliance KPIs, build monitoring processes, and ensure alignment with regulatory expectations.
• Partner with cross-functional leads to drive clarity and shared ownership of analytical definitions.

About You (Qualifications) 

• Bachelor’s degree in a quantitative, analytical, or product-related field (e.g., Engineering, Statistics, Economics, Computer Science, Product Management).
• 4–6 years of experience in product analytics, business analysis, product management, or a related field.
• Strong experience defining and measuring KPIs within digital products, operational workflows, or financial systems, ideally in consumer lending or lease-to-own finance.
• Proficiency with SQL and experience analyzing large datasets.
• Experience building dashboards and automated monitoring systems (Tableau, Looker, or similar).
• Familiarity with experiment design, measurement strategy, and release evaluation frameworks.
• Comfortable working in an ambiguous, fast-paced environment and excited to build foundational systems from scratch.
• Excellent communication skills, with the ability to translate complex analytical findings into clear recommendations for product and business leaders.
• You have a growth mindset and are comfortable giving and receiving feedback to continuously learn and grow.
• Detail-oriented, proactive, and motivated by curiosity, structure-building, and continuous improvement.
• Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

What You’ll Do

We are undertaking a modernization of our merchant portal used by retailers to run their Koalafi partnership every day. This is a high-visibility initiative with a direct impact on how merchants experience our brand and tools.

Your primary responsibility will be to lead the evolution of our merchant portal, a web-based platform to manage applications, track customer activity, access reports, and grow their Koalafi partnership. You’ll work with PMs and developers to research, prioritize, ideate, test, deliver, and track the success of designs shipped across the portal. Reporting to the Director of Product Design within a small and growing design team, you’ll have significant ownership and visibility. As a designer on a small team, you should also be able to flex into different projects and platforms across the company where needed.

• Lead the design efforts of our merchant portal, shaping how retailers manage applications, view customer activity, access reports, and discover marketing opportunities
• Collaborate closely with product managers, developers, and leadership to research, ideate, design, test, and deliver solutions aligned with user needs and business goals
• Track the success of shipped designs through product data and user feedback, iterating to improve experiences
• Contribute to and evolve the Koalafi Design System in Figma, ensuring consistency and quality across every surface of the portal
• Work with tools like Slack, Confluence, and Jira to stay in sync with cross-functional teams

About You

• 5+ years of experience in a UX/UI/product design role, working closely with product managers and developers throughout the design process
• Proven experience designing and shipping complex web applications or B2B portals, with a strong grasp of responsive design principles and web interaction patterns
• Expert-level Figma skills, including components, auto-layout, grids, slots, variables, and prototyping, plus fluency with Figma’s latest AI-powered features and a habit of staying current as tools evolves
• Experienced in running end-to-end design research and design thinking exercises, including user interviews, synthesis, and workshops, and turning those insights into clear design decisions
• Comfortable juggling multiple projects simultaneously within fast-paced development teams, balancing speed with craft and keeping work organized without dropping the ball
• Deep empathy for users, with the ability to conduct interviews, analyze feedback, and use product data to prioritize the right problems
• Ability (and eagerness) to present findings, proposals, and outcomes to leaders across the organization
• Experience contributing to or owning a shared design system, with a meticulous eye for detail, making sure spacing, hierarchy, and consistency are airtight so engineers don’t have to guess
• Experience in the fintech industry or working with financial products
• Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time

Preferred Qualifications

• Experience in both B2B and B2C (or in B2B2C)
• Familiarity with accessibility and inclusive design principles
• Experience integrating AI tools into your design workflow, whether through Figma’s AI features, third-party plugins, or other tools that speed up research, ideation, or production

CSQ227R5

About the Role

*This role is required to work in a hybrid office setting in our Bellevue, WA office.

The Opportunity

Databricks runs some of the largest customer enablement programs in the industry — workshops, digital courses, labs, and webinars that reach thousands of users. The Customer Enablement Specialist turns that reach into results. You connect engaged learners to structured training plans that drive product adoption, customer success, and measurable business impact.

This isn’t a sales or business development role — every conversation begins with an existing Databricks user or program participant. Your focus is on helping those customers move from initial interest to tangible capability: skilled teams, completed training milestones, and activated use cases.

You’ll manage a broad portfolio of accounts, supporting new and emerging personas — business users, analysts, and app developers — and helping them succeed with Databricks’ latest innovations in AI/BI, Databricks Apps, and agent-based development.

What You'll Do

• Convert participation in Databricks’ scale programs (webinars, workshops, digital learning) into structured training engagements.
• Own a high-volume enablement pipeline — identifying learner needs, recommending tailored paths, and tracking adoption progress.
• Deliver engaging L100–L200 sessions and demos to help new personas understand what’s possible with Databricks.
• Build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.
• Partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles.
• Report key metrics — trained accounts, learner growth, conversion rates, and training revenue — using data to guide your priorities.
• Provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.

What You Bring

• 2–4 years in a technical, customer-facing role — technical training, pre-sales, enablement, or customer success preferred.
• Hands-on familiarity with modern data and analytics platforms (Databricks, cloud SQL, BI tools, or data lakes).
• Confidence delivering introductory technical content to non-expert audiences.
• Working knowledge of AI/ML concepts — able to explain how Databricks enables practical use cases.
• Strong communication skills and a consultative approach: discover needs, recommend paths, and gain commitment.
• A data-driven mindset with strong organizational habits and comfort managing many concurrent accounts.
• Team-first attitude — proactive collaborator who knows when to escalate for deeper technical support.

Bonus Points

• Databricks certifications or willingness to certify (Data Engineer Associate, Databricks certifications (or willingness to obtain within 6 months).
• Background in SaaS, cloud, or data platforms; familiarity with BI or AI/BI tools (Databricks Genie, Tableau, Power BI).
• Exposure to Databricks Apps, REST APIs, or AI agent concepts.
• Experience in a role with enablement or training-related revenue metrics.

Why This Role, Why Now

New products create new skill gaps. As Databricks expands into AI/BI, Databricks Apps, and agent-based development, a new wave of users — business analysts, app builders, domain experts — needs to get skilled up quickly. The depth CEA team focuses on the complex, strategic, and deeply technical. This role focuses on the broad middle: high volume, new personas, and the scale-to-commitment motion that turns digital participation into real adoption. It is a high-visibility, high-impact position with a clear growth path into senior CEA work as you build depth and track record.

CSQ227R234

About the Role

*This role is required to work in a hybrid office setting in our Bellevue, WA office.

The Opportunity

Databricks runs some of the largest customer enablement programs in the industry — workshops, digital courses, labs, and webinars that reach thousands of users. The Customer Enablement Specialist turns that reach into results. You connect engaged learners to structured training plans that drive product adoption, customer success, and measurable business impact.

This isn’t a sales or business development role — every conversation begins with an existing Databricks user or program participant. Your focus is on helping those customers move from initial interest to tangible capability: skilled teams, completed training milestones, and activated use cases.

You’ll manage a broad portfolio of accounts, supporting new and emerging personas — business users, analysts, and app developers — and helping them succeed with Databricks’ latest innovations in AI/BI, Databricks Apps, and agent-based development.

What You'll Do

• Convert participation in Databricks’ scale programs (webinars, workshops, digital learning) into structured training engagements.
• Own a high-volume enablement pipeline — identifying learner needs, recommending tailored paths, and tracking adoption progress.
• Deliver engaging L100–L200 sessions and demos to help new personas understand what’s possible with Databricks.
• Build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.
• Partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles.
• Report key metrics — trained accounts, learner growth, conversion rates, and training revenue — using data to guide your priorities.
• Provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.

What You Bring

• 2–4 years in a technical, customer-facing role — technical training, pre-sales, enablement, or customer success preferred.
• Hands-on familiarity with modern data and analytics platforms (Databricks, cloud SQL, BI tools, or data lakes).
• Confidence delivering introductory technical content to non-expert audiences.
• Working knowledge of AI/ML concepts — able to explain how Databricks enables practical use cases.
• Strong communication skills and a consultative approach: discover needs, recommend paths, and gain commitment.
• A data-driven mindset with strong organizational habits and comfort managing many concurrent accounts.
• Team-first attitude — proactive collaborator who knows when to escalate for deeper technical support.

Bonus Points

• Databricks certifications or willingness to certify (Data Engineer Associate, Databricks certifications (or willingness to obtain within 6 months).
• Background in SaaS, cloud, or data platforms; familiarity with BI or AI/BI tools (Databricks Genie, Tableau, Power BI).
• Exposure to Databricks Apps, REST APIs, or AI agent concepts.
• Experience in a role with enablement or training-related revenue metrics.

Why This Role, Why Now

New products create new skill gaps. As Databricks expands into AI/BI, Databricks Apps, and agent-based development, a new wave of users — business analysts, app builders, domain experts — needs to get skilled up quickly. The depth CEA team focuses on the complex, strategic, and deeply technical. This role focuses on the broad middle: high volume, new personas, and the scale-to-commitment motion that turns digital participation into real adoption. It is a high-visibility, high-impact position with a clear growth path into senior CEA work as you build depth and track record.

GAQ227R106

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including over 60% of the Fortune 500 and 80% of federal agencies — rely on Databricks to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified Data Intelligence Platform that includes Agent Bricks, Lakeflow, Lakehouse, Lakebase and Unity Catalog. Widely regarded as one of the best companies to work for in recent years, Databricks has earned recognition from top sources, including Glassdoor, Fortune, and Newsweek, among others.

About the Role

Databricks is seeking a motivated and pragmatic attorney to serve as Senior Legal Counsel, Commercial (Public Sector) to support our US federal and SLED sales and GTM teams. In this role, you will play a pivotal part in driving direct and channel SaaS and outcome-based professional services transactions with public sector customers (and public sector-adjacent commercial customers like systems integrators and prime contractors) while advising on the full range of US public sector regulatory compliance areas applicable to a rapidly growing Data and AI company.

The successful candidate will have a demonstrated ability to navigate complex commercial and public sector SaaS transactions, a curiosity for our technical Data Intelligence Platform, and a growth mindset. This role is a significant opportunity to help scale Databricks’ burgeoning US public sector business and have a major impact on government efficacy, US national security, and mission impact.

Location: This position will be based in the Washington, DC metro area.  This will be a hybrid role with in-office expectations. 

Reporting: The role reports to the Sr. Director & Associate General Counsel for Commercial Legal, and will work in close coordination with Lead Counsel, Public Sector.

Responsibilities

• Lead both direct and partner-led (channel) public sector SaaS transactions, including master cloud services agreements, subcontracts, and responses to RFPs/RFIs.
• Draft and negotiate professional services Statements of Work (SOWs) with a specific focus on protecting intellectual property and navigating data rights within an AI and data-driven ecosystem.
• Partner with cross-functional teams across US public sector sales, finance, operations, deal desk, product, and security to ensure agreements reflect and protect the company’s interests.
• Advise internal clients on the legal and business nuances of government contracting, particularly as they relate to the deployment of emerging AI technologies.
• Proactively evaluate and inform management regarding potential opportunities and risks concerning contractual, regulatory, compliance, and financial matters.
• Provide counsel on relevant topics related to public sector legal issues, SaaS product topics, and applicable regulatory and security frameworks.
• Efficiently manage a high volume of transactions and evolving priorities to support the rapid scaling of the US public sector business.

Required Skills and Qualifications

• Juris Doctor (JD) degree and admitted to practice in at least one U.S. jurisdiction.
• At least 7+ years of relevant legal experience at a major law firm and/or in-house legal department of a SaaS company (experience in both settings is ideal).
• Experience negotiating US government contracts, task orders, and subcontracts, with a working knowledge of FAR, DFARS, and GSAR.
• Experience supporting both direct sales and indirect "channel" partner sales (e.g., through systems integrators or resellers) is highly preferred.
• A strong interest in or experience with intellectual property, data privacy, and the legal implications of AI and machine learning.
• Familiarity with Canadian public sector SaaS contracting is a plus.
• Familiarity with government cybersecurity and regulatory frameworks (e.g., FedRAMP, CMMC, etc.).
• Impeccable integrity and a talent for non-confrontational, win-win negotiations that move the business forward.
• US Citizenship required. 
• Active US security clearance or the willingness and capacity to obtain one.

GAQ127R55

Location: This position will be based in Seattle, Bellevue, Denver, or Chicago.  This will be a hybrid role with in-office expectations. 

About the Role:

Databricks is seeking a Sr. Contracts Negotiator to support our growing Healthcare and Life Sciences (HLS) commercial business. Reporting to the Director, Assistant General Counsel, you will negotiate and close complex commercial transactions with HLS customers, including Master Cloud Services Agreements (MCSAs), Business Associate Agreements (BAAs), Data Privacy Agreements, NDAs, Statements of Work, and Order Forms, often addressing topics such as data privacy, information security, intellectual property, and emerging technologies, including AI.

This role is ideal for someone who loves commercial transactions, excels at navigating complex contract issues, and takes pride in helping close strategic, high-impact deals that move the business forward in a fast-paced, collaborative environment.

What You Will  Do

• Negotiate, draft, and close commercial agreements (including MCSAs, Order Forms, and BAAs) with HLS customers, ensuring compliance with company policies, data privacy, information security, and applicable healthcare regulations.
• Support assigned Attorneys on complex or strategic transactions and assist in driving deal execution for key accounts.
• Partner with Sales, Finance, Product, and Compliance teams to facilitate revenue-generating transactions while managing legal and commercial risk.
• Triage and manage incoming contracting requests using Databricks’ contract lifecycle management (CLM) tools, ensuring timely review, accurate routing, and collaboration with cross-functional stakeholders to resolve issues efficiently.
• Streamline contracting processes and workflows, and contribute to improving templates and HLS-specific playbooks to support scale and consistency.
• Advise on commercial and operational risks by developing subject-matter expertise in HLS customer transactions and Databricks’ contracting framework.
• Contribute to Legal team OKRs and strategic initiatives, including contract lifecycle management enhancements and cross-functional projects.

Who you Are

• Bachelor’s degree or equivalent.
• 5+ years of commercial contract negotiation experience, ideally supporting sales teams at cloud-based or SaaS technology companies.
• Familiarity with healthcare and life sciences regulatory frameworks, including HIPAA compliance, Business Associate Agreements (BAAs), and related data privacy and information security requirements.
• Strong attention to detail, excellent critical thinking, and problem-solving abilities.
• Process-oriented mindset with experience improving contracting workflows and driving operational efficiency.
• Effective communicator with the ability to build strong relationships and collaborate across internal teams and with customers.
• Proactive, organized, and dependable — you take initiative, communicate early and clearly, and keep cross-functional partners informed as deals progress.
• A fast learner who’s curious about Databricks’ products and not afraid to ask questions or seek guidance from colleagues when tackling complex issues.

The Opportunity

As Director of Risk Operations, you will own end-to-end operational fraud prevention and risk review across both our merchant and customer portfolios. You will lead a team of six Fraud Investigators, setting the direction, building the processes, and developing the capabilities that allow Koalafi to scale its fraud prevention function as the business grows.

This is a hands-on leadership role at a company of ~220 people, meaning you will be both a strategic owner and an active contributor. You'll be expected to roll up your sleeves — diving into complex investigations, designing workflows, writing documentation, and coaching your team — while simultaneously thinking about how the function needs to evolve over the next 12-24 months.

The right person for this role sees process excellence and technology adoption not as administrative overhead, but as the core levers for building a fraud operation that punches above its weight. You are genuinely excited about AI and actively experimenting with how it can be applied to fraud workflows — not as a future aspiration, but as something you are doing right now.

What You’ll Own

Merchant Underwriting

• Oversee the risk assessment and approval process for all new merchant partners during onboarding
• Ensure the team is consistently applying sound underwriting judgment to evaluate merchant legitimacy, business quality, and fraud risk
• Develop and maintain underwriting standards, decision frameworks, and documentation that create consistency and auditability across the team
• Identify patterns in merchant approvals and denials that can inform policy improvements over time

Merchant Fraud Reviews

• Lead the ongoing monitoring and investigation of approved merchants exhibiting suspicious activity or abnormally poor account performance
• Build and refine the triggers, workflows, and escalation paths that govern when and how merchants are reviewed
• Own merchant disposition decisions — clear, escalate, restrict, or terminate — and ensure those decisions are well-documented and defensible
• Collaborate with Sales and Account Management on difficult merchant situations requiring cross-functional coordination

Proactive Customer-Level Fraud Reviews

• Oversee the review of customer applications flagged at medium risk levels — cases that scored above automatic approval thresholds but below automatic decline thresholds
• Ensure the team is applying consistent investigative standards using available tools including application data, internal systems, and third-party fraud prevention platforms
• Continuously evaluate queue volumes, disposition rates, and outcomes to identify opportunities to sharpen automated decisioning and reduce manual review burden

Reactive Customer-Level Fraud Reviews

• Own the intake and resolution process for inbound fraud claims, disputes, and complaints submitted through escalation channels
• Ensure timely, accurate, and compliant handling of all reactive cases in accordance with regulatory requirements and internal SLAs
• Identify systemic patterns in reactive volume that signal upstream process gaps or emerging fraud typologies

Post-Funding Account-Level Reviews

• Manage reviews triggered by suspicious activity at the account or customer level after funding has occurred
• Develop and refine the signals and rules that trigger post-funding review
• Collaborate with Fraud Analytics to ensure post-funding findings feed back into model development and strategy

How You'll Lead

• Team leadership: Directly manage a team of six Fraud Investigators, providing day-to-day coaching, structured feedback, and clear performance expectations
• Process development: Design, document, and continuously improve the workflows, decision frameworks, and standard operating procedures that govern every review type under your scope
• Training: Build and maintain a training program that onboards new investigators effectively and keeps the existing team sharp as fraud typologies and tools evolve
• Quality assurance: Establish a QA process to monitor decision consistency, catch errors, and create a feedback loop that raises the team's overall standard
• Cross-functional collaboration: Work closely with Fraud Analytics, Compliance, Sales, Operations, and Product to ensure Risk Operations is well-integrated into the broader business
• Escalation management: Serve as the final escalation point for complex or high-stakes cases that require senior judgment

AI and Technology

This role requires more than comfort with technology — it requires genuine curiosity and initiative in applying AI to fraud operations. You will:

• Actively experiment with AI tools (including large language models, automation platforms, and agentic workflows) to identify opportunities to improve investigator efficiency and decision quality
• Lead the evaluation and adoption of new fraud prevention technologies and third-party tools
• Work with Fraud Analytics and Engineering to scope and prioritize tooling investments that support the team
• Bring a point of view on where AI can realistically augment or automate portions of the fraud review workflow — and be willing to build and test those ideas, not just propose them

About You

 Experience

• 6+ years of experience in fraud operations, fraud investigations, or risk management within a financial services or fintech environment
• 2+ years of people management experience, with a track record of developing individual contributors
• Direct experience with merchant fraud, point-of-sale financing, or B2B2C financial products strongly preferred
• Familiarity with consumer regulatory requirements relevant to fraud and disputes (CFPB, FCRA, Reg E, UDAAP)

Skills and Orientation

• Strong process improvement orientation — you find poorly documented, inconsistent workflows genuinely uncomfortable and are motivated to fix them
• Excellent written communication skills; you write clear, structured documentation that others can easily follow
• Sharp pattern recognition and investigative instincts — you can identify what's anomalous and pursue it methodically
• Comfortable making and defending judgment calls in ambiguous situations with incomplete information
• Data literate — you can work with Excel and basic reporting tools to monitor team performance and identify trends; SQL familiarity is a plus
• Collaborative and low-ego; this is a small company and you'll need to work effectively across functions without a large support structure