CSQ126R22

As a Training & Operations Manager, you will build and scale a predictable, AI-enabled learning operations engine across APJ that transforms regional execution into disciplined, data-driven, revenue-aligned outcomes.

As the operational backbone of the region, you will design systems, not just manage processes, ensuring APJ training operations scale with clarity, control, and commercial rigour.

The impact you will have:

• Architect and run a scalable, data-driven operating cadence across APJ, including forecasting, QBRs, capacity planning, and executive reporting.
• Partner with Sales, Professional Services, and Learning & Enablement leaders to translate global strategy into executable regional plans.
• Reduce operational friction by embedding automation, predictive analytics, and AI-first workflows into intake, scheduling, and performance tracking.
• Improve forecast accuracy and operational predictability by identifying risks early and driving structured corrective action.
• Lead high-priority escalations with discipline and composure, converting recurring issues into systemic improvements.
• Increase stakeholder self-sufficiency by shifting standard operational requests into automated, AI-enabled pathways.
• Standardize governance frameworks, decision rights, and ownership models to ensure consistent regional execution aligned with global standards.
• Optimize regional utilization and fill rates while maintaining cost discipline and delivery quality.
• Elevate operational maturity across APJ by driving adoption of data-driven practices and structured execution frameworks.

What we look for:

• 10+ years of experience in Consulting, Sales Operations, Business Operations, Enablement Operations, or Professional Services Operations within high-growth technology companies.
• Proven experience owning regional operating cadence, forecasting frameworks, and large-scale execution models.
• Strong commercial fluency, including understanding of utilization, forecast variance, and revenue discipline.
• Experience implementing automation, analytics, or AI-driven workflows to improve efficiency and predictability.
• Analytical rigor with the ability to translate data into executive-level insight and actionable recommendations.
• Experience operating in matrixed, international environments with sensitivity to regional and cultural nuances.
• A structured, systems-oriented mindset with the ability to balance speed, governance, and scalability.

CSQ128R2

Mission:

At Databricks, we’re on a mission to help data and AI teams solve the world’s toughest problems and that starts with empowering our customers. 

The Customer Enablement team drives this mission forward by helping enterprise organizations develop the skills they need to accelerate adoption, transformation, and measurable business outcomes. As a Customer Enablement Architect, you’ll own the commercial success of Databricks’ training and enablement portfolio across the Americas Business Units. 

Reporting to the Americas Customer and User Enablement Leader, we are looking for a US-based Customer Enablement Architect to work with cross-functional teams, including Sales, Field Engineering, Professional Services and Scaled User Enablement to position the value of Databricks training, develop custom enterprise learning plans and drive talent transformation with strategic accounts. 

This is a highly visible, customer-facing role where your ability to connect learning solutions with business outcomes will directly influence customer retention, expansion, and top-line growth. You’ll work closely with account executives, engagement managers, and solution architects to position Databricks training and certification programs as a strategic investment in each customer’s data and AI journey. From diagnosing skill gaps to building tailored enablement roadmaps, you’ll ensure our customers have the knowledge and confidence to realize the full value of their Databricks platform.

The impact you will have:

• Drive the commercial success of Databricks’ learning and enablement offerings across enterprise accounts for the assigned Americas Business Unit.
• Partner with sales and customer success teams to position learning as a key lever of customer adoption, renewal, and expansion.
• Translate customer goals into tailored enablement programs that accelerate transformation and ROI.
• Lead the end-to-end lifecycle of customer training programs—from discovery and design through execution and post-program analysis.
• Conduct learning diagnostics to identify skill gaps and adoption blockers, using data to design impactful training strategies.
• Deliver high-quality, blended learning experiences (virtual, classroom, and on-demand) that achieve measurable customer outcomes.
• Track and report on enablement success metrics, including adoption, renewal influence, and revenue impact.
• Mentor colleagues across the Learning & Enablement organization, sharing best practices and driving excellence in customer engagement.

What we look for:

We are looking for a 'Builder'—someone who pairs a deep curiosity for the evolving Data & AI landscape with a relentless drive for execution. You don't just deliver existing programs; you identify whitespace and pilot creative enablement strategies that challenge the status quo. You will transform vision into reality by staying curious about customer roadblocks and innovating new ways to bridge the gap between technical potential and tangible business value.

• Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space.
• Deep understanding of the Americas enterprise landscape, industry verticals, and cultural nuances in driving customer engagement and training adoption.
• Strong background in program management, enablement strategy, and learning & development design.
• Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI.
• Excellent communication, relationship building, and consultative sales skills with fluency in English.
• Results-driven mindset with the ability to balance customer satisfaction and revenue goals.
• Demonstrated ability to learn new technologies quickly and apply creative solutions to territory-specific customer roadblocks.
• Proven track record of identifying regional whitespace and building scalable enablement frameworks that influence the broader organization.

CSQ227R5

About the Role

*This role is required to work in a hybrid office setting in our Bellevue, WA office.

The Opportunity

Databricks runs some of the largest customer enablement programs in the industry — workshops, digital courses, labs, and webinars that reach thousands of users. The Customer Enablement Specialist turns that reach into results. You connect engaged learners to structured training plans that drive product adoption, customer success, and measurable business impact.

This isn’t a sales or business development role — every conversation begins with an existing Databricks user or program participant. Your focus is on helping those customers move from initial interest to tangible capability: skilled teams, completed training milestones, and activated use cases.

You’ll manage a broad portfolio of accounts, supporting new and emerging personas — business users, analysts, and app developers — and helping them succeed with Databricks’ latest innovations in AI/BI, Databricks Apps, and agent-based development.

What You'll Do

• Convert participation in Databricks’ scale programs (webinars, workshops, digital learning) into structured training engagements.
• Own a high-volume enablement pipeline — identifying learner needs, recommending tailored paths, and tracking adoption progress.
• Deliver engaging L100–L200 sessions and demos to help new personas understand what’s possible with Databricks.
• Build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.
• Partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles.
• Report key metrics — trained accounts, learner growth, conversion rates, and training revenue — using data to guide your priorities.
• Provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.

What You Bring

• 2–4 years in a technical, customer-facing role — technical training, pre-sales, enablement, or customer success preferred.
• Hands-on familiarity with modern data and analytics platforms (Databricks, cloud SQL, BI tools, or data lakes).
• Confidence delivering introductory technical content to non-expert audiences.
• Working knowledge of AI/ML concepts — able to explain how Databricks enables practical use cases.
• Strong communication skills and a consultative approach: discover needs, recommend paths, and gain commitment.
• A data-driven mindset with strong organizational habits and comfort managing many concurrent accounts.
• Team-first attitude — proactive collaborator who knows when to escalate for deeper technical support.

Bonus Points

• Databricks certifications or willingness to certify (Data Engineer Associate, Databricks certifications (or willingness to obtain within 6 months).
• Background in SaaS, cloud, or data platforms; familiarity with BI or AI/BI tools (Databricks Genie, Tableau, Power BI).
• Exposure to Databricks Apps, REST APIs, or AI agent concepts.
• Experience in a role with enablement or training-related revenue metrics.

Why This Role, Why Now

New products create new skill gaps. As Databricks expands into AI/BI, Databricks Apps, and agent-based development, a new wave of users — business analysts, app builders, domain experts — needs to get skilled up quickly. The depth CEA team focuses on the complex, strategic, and deeply technical. This role focuses on the broad middle: high volume, new personas, and the scale-to-commitment motion that turns digital participation into real adoption. It is a high-visibility, high-impact position with a clear growth path into senior CEA work as you build depth and track record.

CSQ227R234

About the Role

*This role is required to work in a hybrid office setting in our Bellevue, WA office.

The Opportunity

Databricks runs some of the largest customer enablement programs in the industry — workshops, digital courses, labs, and webinars that reach thousands of users. The Customer Enablement Specialist turns that reach into results. You connect engaged learners to structured training plans that drive product adoption, customer success, and measurable business impact.

This isn’t a sales or business development role — every conversation begins with an existing Databricks user or program participant. Your focus is on helping those customers move from initial interest to tangible capability: skilled teams, completed training milestones, and activated use cases.

You’ll manage a broad portfolio of accounts, supporting new and emerging personas — business users, analysts, and app developers — and helping them succeed with Databricks’ latest innovations in AI/BI, Databricks Apps, and agent-based development.

What You'll Do

• Convert participation in Databricks’ scale programs (webinars, workshops, digital learning) into structured training engagements.
• Own a high-volume enablement pipeline — identifying learner needs, recommending tailored paths, and tracking adoption progress.
• Deliver engaging L100–L200 sessions and demos to help new personas understand what’s possible with Databricks.
• Build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.
• Partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles.
• Report key metrics — trained accounts, learner growth, conversion rates, and training revenue — using data to guide your priorities.
• Provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.

What You Bring

• 2–4 years in a technical, customer-facing role — technical training, pre-sales, enablement, or customer success preferred.
• Hands-on familiarity with modern data and analytics platforms (Databricks, cloud SQL, BI tools, or data lakes).
• Confidence delivering introductory technical content to non-expert audiences.
• Working knowledge of AI/ML concepts — able to explain how Databricks enables practical use cases.
• Strong communication skills and a consultative approach: discover needs, recommend paths, and gain commitment.
• A data-driven mindset with strong organizational habits and comfort managing many concurrent accounts.
• Team-first attitude — proactive collaborator who knows when to escalate for deeper technical support.

Bonus Points

• Databricks certifications or willingness to certify (Data Engineer Associate, Databricks certifications (or willingness to obtain within 6 months).
• Background in SaaS, cloud, or data platforms; familiarity with BI or AI/BI tools (Databricks Genie, Tableau, Power BI).
• Exposure to Databricks Apps, REST APIs, or AI agent concepts.
• Experience in a role with enablement or training-related revenue metrics.

Why This Role, Why Now

New products create new skill gaps. As Databricks expands into AI/BI, Databricks Apps, and agent-based development, a new wave of users — business analysts, app builders, domain experts — needs to get skilled up quickly. The depth CEA team focuses on the complex, strategic, and deeply technical. This role focuses on the broad middle: high volume, new personas, and the scale-to-commitment motion that turns digital participation into real adoption. It is a high-visibility, high-impact position with a clear growth path into senior CEA work as you build depth and track record.

At Databricks, we’re on a mission to help data and AI teams solve the world’s toughest problems and that starts with empowering our customers. The Customer Enablement team drives this mission forward by helping enterprise organizations develop the skills they need to accelerate adoption, transformation, and measurable business outcomes.

As a Sr. Manager, Customer Enablement, you’ll own the commercial success of Databricks’ training and enablement portfolio across the APJ region. This is a highly visible, customer-facing and internal role where your ability to connect learning solutions with business outcomes will directly influence customer retention, expansion, and top-line growth. 

You will lead and scale a regional team of enablement experts, fostering a culture of excellence and strategic partnership. You’ll work closely with account executives, Professional Services engagement managers, and solution architects to position Databricks training and certification programs as a strategic investment in each customer’s data and AI journey. You will analyze and identify operational efficiencies to optimize the region's overall operational effectiveness. You will further assist in expanding the learner growth by devising strategies with the Customer enablement architect team and APJ Training partners on how to scale Databricks training. From diagnosing skill gaps to building tailored enablement roadmaps, you’ll ensure our customers have the knowledge and confidence to realize the full value of their Databricks platform. 

 This position will be reporting to the Director, Learning and Enablement.

The Impact You Will Have

• People Leadership: Build, mentor, and inspire a high-performing APJ Customer Enablement team, fostering an environment of continuous growth, accountability, and regional pride.
• Strategic Regional Growth: Drive the commercial success of Databricks’ learning and enablement offerings across enterprise accounts by aligning your team's efforts with the broader APJ business objectives.
• Operational Excellence: Scale the impact of your team by optimizing internal workflows, identifying efficiencies, and ensuring consistent, high-quality delivery of enablement programs across diverse markets.
• Collaborative Influence: Partner with sales and customer success leadership to position learning as a non-negotiable lever for customer adoption, renewal, and expansion.
• Ecosystem Scaling: Strategize with the APJ Director and Customer Enablement Architects to devise strategies for team-led and partner-led growth, ensuring the regional engine is built for scale.
• Outcome Management: Track and report on enablement success metrics, translating team activities into measurable business impact, including adoption rates and revenue influence.

What We Look For

• Proven People Management: Significant experience leading, coaching, and developing customer-facing or professional services teams within the APJ region.
• Leadership Maturity: A demonstrated ability to manage through others, drive team engagement, and navigate the complexities of regional talent management and organizational change.
• Sales & Enablement Expertise: Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space.
• Partner Strategy: Experience managing Training partners across APJ and executing impactful partner strategies to drive scale through an indirect delivery model.
• APJ Market Depth: Deep understanding of the APJ enterprise landscape, industry verticals, and cultural nuances. Lived experience managing diverse teams across this geography is essential.
• Operational Rigor: A strong background in training operations and program management is non-negotiable; you should be comfortable building the "playbook" as well as executing it.
• Executive Presence: Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI.
• Communication: Excellent relationship-building and consultative skills with fluency in English.

CSQ126R20

Role summary:

The Global Operations & Governance Manager is a senior, enterprise-level leader responsible for architecting the AI-enabled operating system that powers ENGAGE (aka Training Operations Team) globally. This role establishes and leads the Global Center of Excellence (CoE), designing a scalable hub-and-spoke model that transforms regional execution into predictable, revenue-aligned, and financially disciplined outcomes.

This is a enterprise transformation role. You will embed automation, analytics, governance, and commercial rigor into the core of Learning & Enablement  (L&E) operations, ensuring ENGAGE scales with consistency, control, and confidence.

Why This Role Matters:

This is a transformation year for Learning & Enablement (L&E). As learner demand, partners, SKUs, and regions scale, traditional operating models no longer hold. Success requires predictive visibility, automation-first execution, and globally consistent governed operations, not incremental process improvement.

This role enables ENGAGE to operate with repeatable economics, convert operational gains into measurable capacity and revenue impact, reduce reliance on manual intervention, and scale with discipline.

Key Responsibilities:

Global Operating Model & CoE Leadership

• Establish and lead the Global Center of Excellence as the owner of operating standards, governance, tooling, and analytics.
• Design and operationalize a hub-and-spoke model that balances global consistency with strong regional execution.
• Standardize planning cadences, decision rights, playbooks, and forecasting frameworks.
• Embed accountability and performance rigor into QBRs, MBRs, and global reviews.

AI-Enabled Operations & Telemetry

• Enhance and lead ENGAGE’s AI-first operating roadmap.
• Operationalize real-time KPIs, dashboards, and predictive exception signals to surface demand, capacity, and risk.
• Institutionalize intelligent intake, agentic workflows, and automation across scheduling, forecasting, certification, and partner management.
• Establish governance principles for AI and automation, ensuring reliability, transparency, and measurable business impact.

Commercial Strategy & Revenue Discipline

• Define and institutionalize best in class revenue practices, including SKU governance, forecasting discipline, revenue recognition guardrails, and margin optimization.
• Translate operational gains into measurable commercial impact (capacity unlock, improved utilization, fill-rate gains, partner spend reduction).
• Partner with Revenue Operations, Finance, and Commercialization to ensure executive-grade reporting and P&L transparency.
• Embed financial controls aligned with audit readiness and long-term scalability.

Enterprise Governance & Risk Management

• Build a globally consistent environment across planning, reporting, exception management, and automation oversight.
• Ensure audit resilience, compliance readiness, and structured risk mitigation across regions.
• Establish clear decision rights and ownership models to eliminate ambiguity and friction.

Change Leadership & Global Oversight

• Lead global adoption of standardized processes, AI-enabled workflows, and governance frameworks.
• Define and elevate operational maturity benchmarks across regions.
• Act as a strategic advisor to L&E and Strat-Ops leadership on scale, risk, and operating evolution.
• Influence without authority across distributed, matrixed teams to embed discipline and alignment.

What Success Looks Like:

• Building a predictable, standardized global operating model with clear decision rights and executive-ready reporting.
• Real-time, predictive visibility into global demand, capacity, performance, and exceptions.
• Demonstrable conversion of operational improvements into capacity unlocks, reduced partner spend, and revenue uplift.
• Automation and AI embedded into daily operations, materially reducing manual overhead and cycle times.
• High regional adoption of CoE standards and tooling.

Required Qualifications:

• 10+ years in GTM Operations, Revenue Operations, or Program Leadership within global high-growth technology companies.
• Proven experience building and scaling enterprise operating models and governance programs.
• Demonstrated success leading automation, analytics, or AI-driven transformation initiatives with measurable impact.
• Deep commercial fluency, including forecasting, revenue operations, utilization economics, and P&L drivers.
• Strong partnership experience with Finance, Legal, Strategy, and Revenue leadership.
• Exceptional analytical rigor and executive-level communication skills.
  
  

Preferred Qualifications:

• Exposure to audit processes, SOX readiness, or public-company financial controls.
• Familiarity with SaaS, data, AI, or cloud business models.
• Experience leading global change management initiatives.
• Hands-on experience with analytics platforms or Databricks products.
• Demonstrated success embedding AI into operational workflows at scale.

Why Join Us:

You will architect the global operating system that enables ENGAGE to scale with speed, discipline, and financial rigor. This is a high-visibility role with enterprise impact—shaping how Learning & Enablement operates in an AI-first world. If you’re energized by building systems that convert complexity into predictable performance, and by embedding governance without sacrificing agility, this role offers the opportunity to leave a lasting operational legacy.

At Databricks, we’re on a mission to help data and AI teams solve the world’s toughest problems and that starts with empowering our customers. The Customer Enablement team drives this mission forward by helping enterprise organizations develop the skills they need to accelerate adoption, transformation, and measurable business outcomes.

As a Sr. Manager, Customer Enablement, you’ll own the commercial success of Databricks’ training and enablement portfolio across the APJ region. This is a highly visible, customer-facing and internal role where your ability to connect learning solutions with business outcomes will directly influence customer retention, expansion, and top-line growth. 

You will lead and scale a regional team of enablement experts, fostering a culture of excellence and strategic partnership. You’ll work closely with account executives, Professional Services engagement managers, and solution architects to position Databricks training and certification programs as a strategic investment in each customer’s data and AI journey. You will analyze and identify operational efficiencies to optimize the region's overall operational effectiveness. You will further assist in expanding the learner growth by devising strategies with the Customer enablement architect team and APJ Training partners on how to scale Databricks training. From diagnosing skill gaps to building tailored enablement roadmaps, you’ll ensure our customers have the knowledge and confidence to realize the full value of their Databricks platform. 

 This position will be reporting to the Director, Learning and Enablement.

The Impact You Will Have

• People Leadership: Build, mentor, and inspire a high-performing APJ Customer Enablement team, fostering an environment of continuous growth, accountability, and regional pride.
• Strategic Regional Growth: Drive the commercial success of Databricks’ learning and enablement offerings across enterprise accounts by aligning your team's efforts with the broader APJ business objectives.
• Operational Excellence: Scale the impact of your team by optimizing internal workflows, identifying efficiencies, and ensuring consistent, high-quality delivery of enablement programs across diverse markets.
• Collaborative Influence: Partner with sales and customer success leadership to position learning as a non-negotiable lever for customer adoption, renewal, and expansion.
• Ecosystem Scaling: Strategize with the APJ Director and Customer Enablement Architects to devise strategies for team-led and partner-led growth, ensuring the regional engine is built for scale.
• Outcome Management: Track and report on enablement success metrics, translating team activities into measurable business impact, including adoption rates and revenue influence.

What We Look For

• Proven People Management: Significant experience leading, coaching, and developing customer-facing or professional services teams within the APJ region.
• Leadership Maturity: A demonstrated ability to manage through others, drive team engagement, and navigate the complexities of regional talent management and organizational change.
• Sales & Enablement Expertise: Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space.
• Partner Strategy: Experience managing Training partners across APJ and executing impactful partner strategies to drive scale through an indirect delivery model.
• APJ Market Depth: Deep understanding of the APJ enterprise landscape, industry verticals, and cultural nuances. Lived experience managing diverse teams across this geography is essential.
• Operational Rigor: A strong background in training operations and program management is non-negotiable; you should be comfortable building the "playbook" as well as executing it.
• Executive Presence: Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI.
• Communication: Excellent relationship-building and consultative skills with fluency in English.

CSQ426R319

Senior Customer Enablement Program Manager

As a Senior Program Manager in the Global Customer Enablement Practice, you will define and execute the strategy for integrating learning consultancy expertise with AI tools to drive accelerated enablement growth. You will own our new Scaled Customer Enablement Agent Suite, giving global Account Teams prescriptive, just-in-time insights to improve account health and quickly increase the number of trained users across our customer base. 

By automating strategic processes, you will ensure every customer receives consistent enablement resources. You will be responsible for executing the AI roadmap for customer enablement, transforming training into a powerful business driver for Databricks. This will streamline the customer experience while freeing up our Field Teams to focus on solving the world’s toughest data + AI problems with our customers. 

This role will report to the Global Customer Enablement Practice Senior Director. This is an exciting opportunity for a motivated and innovative entrepreneur with a passion for working across departments and across regions. 

The impact you will have:

• Lead the rollout and field adoption of the Scaled Agent Suite, delivering automated learning plans and proposals to Account Teams.
• Maintain the customer enablement playbook, optimizing content for modularity and AI agent consumption.
• Automate the free-to-paid nurture motion, converting learner data into timely B2B opportunities for Account Teams.
• Partner with technical teams to embed enablement calls-to-action and insights directly into field tools.
• Integrate training health data into leadership reviews and provide managers with coaching toolkits for user enablement and account health.

What we look for:

• 6+ years of experience in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment.
• Proven track record of managing complex workstreams and delivering global field motions with measurable adoption.
• Comfortable working with RAG-based AI tools (such as Glean) and understanding how data inputs and hierarchies affect AI-generated outputs.
• Exceptional ability to work cross-functionally across Sales, Marketing, and Technical teams to ensure a unified enablement vision.
• Expert at using data dashboards to track progress and communicate the "business story" behind the numbers (e.g., the link between enabled users and consumption lift).
• Able to solve ambiguous problems in a fast-moving environment and translate complex strategies into simple, executable field instructions.
• Familiarity with the education technology or customer training landscape is a significant plus.