CSQ126R22

As a Training & Operations Manager, you will build and scale a predictable, AI-enabled learning operations engine across APJ that transforms regional execution into disciplined, data-driven, revenue-aligned outcomes.

As the operational backbone of the region, you will design systems, not just manage processes, ensuring APJ training operations scale with clarity, control, and commercial rigour.

The impact you will have:

• Architect and run a scalable, data-driven operating cadence across APJ, including forecasting, QBRs, capacity planning, and executive reporting.
• Partner with Sales, Professional Services, and Learning & Enablement leaders to translate global strategy into executable regional plans.
• Reduce operational friction by embedding automation, predictive analytics, and AI-first workflows into intake, scheduling, and performance tracking.
• Improve forecast accuracy and operational predictability by identifying risks early and driving structured corrective action.
• Lead high-priority escalations with discipline and composure, converting recurring issues into systemic improvements.
• Increase stakeholder self-sufficiency by shifting standard operational requests into automated, AI-enabled pathways.
• Standardize governance frameworks, decision rights, and ownership models to ensure consistent regional execution aligned with global standards.
• Optimize regional utilization and fill rates while maintaining cost discipline and delivery quality.
• Elevate operational maturity across APJ by driving adoption of data-driven practices and structured execution frameworks.

What we look for:

• 10+ years of experience in Consulting, Sales Operations, Business Operations, Enablement Operations, or Professional Services Operations within high-growth technology companies.
• Proven experience owning regional operating cadence, forecasting frameworks, and large-scale execution models.
• Strong commercial fluency, including understanding of utilization, forecast variance, and revenue discipline.
• Experience implementing automation, analytics, or AI-driven workflows to improve efficiency and predictability.
• Analytical rigor with the ability to translate data into executive-level insight and actionable recommendations.
• Experience operating in matrixed, international environments with sensitivity to regional and cultural nuances.
• A structured, systems-oriented mindset with the ability to balance speed, governance, and scalability.

CSQ127R143

At Databricks, we tackle some of the most complex distributed processing and machine learning problems in the world, and our customers challenge us with innovative new big data and AI use cases. You will shape the future of big data and the machine learning landscape for leading Fortune 500 organizations.

Professional Services Delivery Partner Manager supports the mission of the Professional Services team, which is to accelerate and de-risk our customers' business outcomes through effective enablement and delivery of Databricks platform technology. This is an individual contributor role that will oversee the Databricks Delivery Partner Program, which looks to use close partnerships with key system integrators to effectively co-deliver Databricks services engagements. 

The impact you will have:

• You will work with the Professional Services team to utilize Databricks delivery partners and accelerate our customer project outcomes.
• Build and develop Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), and the regional Partner team to support bi-directional pipeline review and bi-directional engagements (subcontracting and advisory) for company priorities. 
• Build an RFP process to support Partner Selection for large, complex, multi-year, multi-phase migration deals. Create templates and scorecards to supplement partner selection with a data-driven approach. 
• Spearhead and lead efforts to incubate and ramp new partners with Gen AI capabilities.
• Drive MBRs and QBRs with priority partners, and develop long-term roadmaps for PS Partner delivery priorities. Develop scorecards and feedback loops to segment partners by focus areas, regions and company priorities. 
• Drive delivery governance to ensure partner quality and delivery on Services-led and partner-supported implementations. Support global programs to measure partner quality such as CSAT, Partner Survey and program governance.
• Lead programs that align with our PS & Partner strategy for Assurance and advisory services. Work with our cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services, and support bi-weekly reviews and deal governance
• Support Partner IP efforts such as the creation of service delivery kits to better scale our ecosystem.  
• Liaison with Delivery Partner organizations to ensure personnel have the required level of training and certification to achieve Databricks projects in accordance with best practices. Champion and provide thought leadership for specialization programs. You will implement and lead programs to achieve requirements and exceed delivery quality.
• Build and maintain an effective onboarding process for partner resources ensuring effective utilization and quality of services across Databricks customer deliveries.
• Work with the Databricks resource management team to oversee the pipeline planning process with each of the delivery partners, ensuring partner resource availability in a timely manner to support Databricks service opportunities.
• Allocation and outsourcing of Projects to service partners. This includes selecting the appropriate partner for the project and collaborating closely with them to ensure project success.
• Work with our legal, people operations, and other cross-functional organizations to support bi-directional contractual negotiations
• Advocate for the Partner's needs internally, managing any escalations and issues on projects being delivered by partners.
• Develop, implement, and monitor Key Performance Indicators for each Services partner.
• Coach, Mentor junior members of the team, and partner resource

What we look for:

• Extensive industry experience, including resource management and demand pipeline management, and a record of success in navigating and driving engagements with large IT organizations, with a focus on managed or professional service delivery
• Extensive experience within a professional services organization as a partner, Manager, and/or Consulting Manager.
• Experience managing partner or third-party organization enablement, including upskilling teams to provide delivery capabilities.
• Excel at working directly with Partners and customers to gather, prioritize, plan, and execute solutions to customer business requirements as they relate to technology.
• Experience managing commercial agreements with partners, including statements of work to support services management.