Parts Manager

HVAC / Industrial Distribution
Multi-Location | Full-Time | Exempt

Salary: $120,000k-$180,000k

Build it. Scale it. Own it.

We’re looking for a high-impact Parts Manager to take ownership of a multi-location parts business with significant untapped growth.

This is not a “keep things running” role—this is a build, optimize, and scale opportunity for someone who thinks like an owner and leads from the front.

You’ll operate as the business leader for parts—driving performance across sales, operations, inventory, and customer experience—while partnering across service and equipment teams to create a seamless, best-in-class operation.

What You’ll Own

Leadership & Culture

• Lead inside sales, outside sales, and warehouse teams across multiple locations
• Build a high-accountability, performance-driven culture
• Coach, develop, and elevate talent at every level

Growth & Market Impact

• Identify and execute growth opportunities across pricing, product mix, and customer segments
• Actively engage the market—customers, vendors, and team—to drive revenue
• Bring a proactive, entrepreneurial approach to expanding the business

Operations & Inventory Excellence

• Own inventory performance: turns, accuracy, availability, and obsolescence
• Optimize stocking strategy and enforce disciplined processes
• Improve speed, accuracy, and efficiency across locations

Business Ownership

• Own revenue, margins, expenses, and inventory investment
• Track and manage KPIs with a continuous improvement mindset
• Make data-driven decisions that drive profitability and growth

Customer Experience

• Deliver fast, accurate, and reliable parts support
• Build strong customer relationships and trust
• Champion a people-first, customer-first culture

What We’re Looking For

• 5–10+ years in parts, distribution, or supply chain leadership
• Experience in HVAC, mechanical, or industrial distribution strongly preferred
• Proven track record of driving growth, improving operations, and leading teams
• Strong business acumen (pricing, margins, inventory, KPIs)
• Hands-on, player-coach mentality—you lead from the floor, not just the office
• Self-starter with an entrepreneurial mindset and bias for action

What Success Looks Like

• Consistent sales and margin growth
• A high-performing, accountable, and engaged team
• Best-in-class customer experience across all locations
• A parts operation that runs like a business—not just a support function

Why This Role

• High visibility with real influence on the business
• Opportunity to build and scale something meaningful
• Autonomy to lead—not just manage
• Performance-driven culture that rewards results
• Competitive compensation + incentives tied to impact

 Ready to Build Something?

 If you’re a driven leader who knows parts, understands distribution, and wants to own, grow, and scale a business—we should talk.

Reports to: Area Service Manager

FLSA Status: Non-Exempt       

Compensation: $70.00 + per hour, depending on experience, certifications, and chiller expertise. Additional compensation may include overtime, company vehicle, and bonus opportunities.                                                                                            

The Opportunity

We are seeking an experienced Chiller Service Technician. This position will be responsible for performing chiller inspections and maintenance.  An ideal candidate will be customer service oriented and work well with others. Position requires a high level of correspondence with Project Managers, Service Coordinators and customers.

Responsibilities

• Perform routine, and unscheduled, maintenance and repair of industrial mechanical systems including air cooled chillers, centrifugal chillers, pumps, cooling towers, air handler units, valves, fan coil units, variable air volume systems, etc.
• Diagnose and repair of machine and equipment defects including electronic, mechanical, and electrical components related to these systems. Also includes diverse service issues, obtaining any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Oversee installation and operation of various mechanical systems.
• Lead role in defining and developing the training, materials, and tools needed to support our chiller/HVAC maintenance business.
• Be available to work some nights or weekends, on a rotating basis, to service emergency needs of our customers.
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues. Vehicles should be washed on a regular basis. Proper stock, parts, tools, and safety equipment shall always be maintained in the vehicle.
• Maintain all relevant documentation related to all services and tasks performed, including make, model, serial number, necessary test measurements, and pictures, as necessary.
• Provide detailed, complete, and timely paperwork as required.
• Identify and report to supervisor/manager potential business, including site visits, conference calls with subcontractors and cost estimation.
• Provides updates to communicate to dispatch, parts procurement, supervisors, and managers, as needed, to keep company and customers informed about work progressions.
• Scheduling and coordinating services with the customer.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with a clean driving record.
• Current HVAC certification and OSHA 10 certification required.
• Minimum 5+ years of experience as an HVACR service technician in a commercial environment.
• Startup experience with various brands of HVAC equipment preferred.
• Chiller and cooling tower experience preferred.
• Working knowledge of Microsoft Office and proficiency using handheld devices such as smartphones, tablets, or laptops.
• Strong electrical knowledge required; EPA Universal Certification and/or related certifications (HVAC Journeyman, Boiler Operator, Gas Installer, etc.) preferred.
• Ability to work independently with minimal supervision while managing multiple priorities and tasks.
• Ability to work in diverse environments, including mechanical equipment rooms, extreme weather conditions, high/medium/low voltage exposure, and elevated heights.
• Ability to crawl, climb, stoop, kneel, crouch, and balance as required.
• Must regularly lift to 50 lbs. and frequently lift or move up to 75 lbs.
• Other Skills & Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, multiple customer sites daily.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

CMS is an Equal Opportunity Employer

The Opportunity 

We are a quickly growing manufacturer’s rep firm based in Washington that represents commercial & industrial HVAC products. The primary objective of this position is to serve in a comprehensive technical support role under the direction of Account Executives. The Application Engineer works directly with the sales team presale on designs, proposal generation, and job costing. The Application Engineer also acts as the Project Manager’s resident technical expert post-sale. The Application Engineer supports projects throughout their life cycle to prevent a loss of knowledge in the project transition from pre-sale to post-sale. The Application Engineer will leverage operational efficiencies and process synergies to ensure consistency in the family of brands represented. The successful candidate will demonstrate abilities and experience with collaborative team-based customer service and team-based processing/sharing of technical information.  

Essential Duties and Responsibilities: 

• Selection of equipment-based engineering performance requirements 

• Compiling and communicating product updates and improvements 

• Technical resource for troubleshooting and managing project issues 

• Developing pricing procedures and schedules for all equipment 

• Proposal buildout  

• Conversion of Opportunities to Orders 

• Submittal generation and resubmittal as required 

• Document tracking / Information repository 

• Ordering equipment from manufacturers following established procedure 

• Review order acknowledgments and confirm accuracy and compliance with the following: 

• Order matches quote and/or approved submittal.  

• Order matches schedules and specs. 

• Proper quantity ordered. 

• Travel to job sites to assist onsite technicians with technical issue resolution. 

• Meet or exceed individual objectives as set by the Sales Team Leader 

• Be an active participant in the Entrepreneurial Operating System (EOS) 

• Work with Team Leader to create quarterly Rocks with Milestones 

• Meet or exceed individual metrics as set by Account Executives 

• Participate in quarterly 1-on-1 meetings with Account Executives to review performance and discuss any issues. 

Competencies: 

• Effective interpersonal and customer service skills 

• Strong written, verbal, and presentational communication skills  

• Must have the ability to switch quickly between tasks based on priority and timeline.  

• Works well within a team dynamic to ensure timely execution of tasks.  

• Critical thinking ability, willingness to learn. 

• High computer proficiency (comfort with Word, Excel, and using an internet browser)  

• Experience with Salesforce, Microsoft Dynamics, or other CRM systems.  

Education/Experience:  

• Technical or Engineering bachelor’s degree required.  Preferably in Mechanical, Electrical, or Industrial Engineering.  

• Experience in the field is a plus.  

• Education and experience in the construction and engineering industry, with specific experience in dealing with construction drawings, specifications, construction schedule, and processes is a plus.  

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions.  This position will require you to work in a field environment, and with multiple customer sites daily. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions.  While performing the duties of this job, the employee is regularly required to operate a computer keyboard and to reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

The Aftermarket Salesperson is responsible for developing long-term customer relationships and maximizing account coverage and customer retention with building owner and service contractor accounts. Promotes CMS products and services by providing technical solutions to the customer's business and operational needs as well as demonstrating applicable technical knowledge. Seeks to expand the depth of offerings within each account. Participates as a member of account team on key and target customers and projects.

Location: Bellevue, WA. 100% commission position/eligible for draw.
This position is eligible for full benefits, including medical, dental, vision, paid time off, and retirement options.

Job responsibilities include (but are not limited to) the following:

• Proactively pursues new client relationships with building owners throughout Washington, Oregon, and Idaho.
• Identifies potential opportunities with existing and new customers.
• Performs cooling tower inspections and provides recommendations for service, retrofits, or replacements as needed.
• Develops relationships with multiple buying influences in the customer’s organization, including building owners, facilities engineers, purchasing agents, and accounts payable.
• Builds partnering relationships with building owners (and owner representatives) responsible for the decision-making process to drive the sales of CMS offerings. Actively listens, investigates, and identifies concerns.
• Determines project needs, constraints, and responsibilities to meet customer’s HVAC system service, maintenance, parts, and retrofit requirements.
• Develops, evaluates, and discusses possible solutions with customer.
• Responsible for pricing of equipment and services.
• Responsible for the preparation and review of the proposal. Determines price and selling strategy.
• Reviews and compares contract terms and conditions with CMS contract standards.
• Presents the proposal and negotiates price, terms, and conditions with customer.
• Determines customer needs, develops and executes an account specific business plan.
• Assists in the development of CMS aftermarket sales and marketing plans and strategies. Aids in the implementation of these strategies and action plans. Provides total account business activity reports and annual forecasts.
• Authorizes replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of back charges and customer disputes.
• Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis.
• Effectively writes, presents and communicates bids. Negotiates value, addresses resistance when demonstrated and closes the sale.
• Assists customers in answering technical questions on HVAC systems, CMS products, system application alternatives, installation, operation, maintenance, and problem resolution.
• Flexibility to work outside normal work hours, as required.
• Becomes a technical advisor and expert to the customer.
• Engages customers proactively to maximize aftermarket parts opportunities.
• Is accountable to aftermarket revenue and margin performance of assigned territory.
• Reviews technical and commercial specifications.
• Assists with engineering scope of work and pricing confirmation for orders.
• Collaborates with CMS team members to successfully deliver projects on time and within budget.

Education & Experience Requirements:

Associate's or Bachelor’s degree, preferably in Engineering or similar technical field. Prior sales experience preferred; or equivalent combination of education and experience.

Familiarity with HVAC systems, cooling towers, and temperature control equipment is preferred. The Aftermarket Salesperson works in a typical office environment with frequent visits to customer facilities, including outdoor work and work in mechanical/equipment rooms. Regional travel is required in the Pacific Northwest, along with occasional trips to vendor facilities nationwide.

The Aftermarket Salesperson must have exceptional written and verbal communications skills. Candidate must demonstrate the ability and willingness to communicate in a clear, concise, and diplomatic manner. Outstanding attention to detail and excellent organizational skills are critical, as are honesty and the ability to develop and maintain deep customer relationships based on trust. Candidate must be passionate about helping our customers to be successful and must continually strive to improve their understanding of our customers in order to provide first-class customer service.

The Account Manager is responsible for developing long-term customer relationships and maximizing account penetration and customer retention with contractor and consulting engineer accounts. Promotes CMS products and services by providing technical solutions to the customer's business and operational needs as well as demonstrating applicable technical knowledge. Seeks to expand the depth of offerings within each account. Participates as a member of account team on key and target customers and projects. 

The company culture values honesty, integrity, dedication, resourcefulness, independence, and taking ownership.

Location: Bellevue, WA. 100% commission position/eligible for draw.
This position is eligible for full benefits, including medical, dental, vision, paid time off, and retirement options.

Job responsibilities include (but are not limited to) the following:

• Identifies potential opportunities with existing and new customers.

• Collects project data and compares to CMS’s capabilities.

• Develops relationships with multiple buying influences in the customer’s organization, including project managers, project engineers, construction, purchasing, and accounts payable.

• Builds partnering relationships with contractors and consultants responsible for the decision-making process to drive the sales of CMS offerings. Actively listens, probes and identifies concerns.

• Determines project needs, constraints, and responsibilities to meet customer’s HVAC system design and installation requirements.

• Develops, evaluates, and discusses possible solutions with customer.

• Responsible for project take-off, selection, and pricing of equipment and services.

• Develops project fulfillment schedule. Responsible for ordering, tracking, customer follow-up, and management of project.

• Responsible for the preparation and review of the proposal. Determines price and selling strategy.

• Reviews and compares contract terms and conditions with CMS contract standards.

• Presents the proposal and negotiates price, terms, and conditions with customer.

• Determines customer needs, develops and executes an account specific business plan.

• Assists in the development of CMS sales and marketing plans and strategies. Aids in the implementation of these strategies and action plans. Provides total account business activity reports and annual forecasts.

• Coordinates with consulting engineers in writing project specifications.

• Authorizes replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of back charges and customer disputes.

• Positively and credibly influences system design and construction with contractors and consultants. Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis. Effectively writes, presents and communicates bids. Negotiates value, addresses resistance when demonstrated and closes the sale.

• Assists customers in answering technical questions on HVAC systems, CMS products, system application alternatives, installation, operation, maintenance, and problem resolution.

• Flexibility to work outside normal work hours, as required.

• Maintains memberships with ASHRAE, USGBC and other industry organizations. Actively attends meetings.

Education & Experience Requirements:

Bachelor's degree in engineering from four-year college or university; or equivalent combination of education and experience.

Familiarity with HVAC systems and temperature control equipment preferred. The Account Manager works in a typical office environment with occasional visits to project sites, which includes outdoor work and work in mechanical/equipment rooms.

Account Managers must have exceptional written and verbal communications skills. Candidate must demonstrate the ability and willingness to communicate in a clear, concise, and diplomatic manner. Outstanding attention to detail and excellent organizational skills are critical, as are honesty and the ability to develop and maintain deep customer relationships based on trust. Candidate must be passionate about helping our customers to be successful, and must continually strive to improve their understanding of our customers in order to provide first-class customer service.