Healthcare Front Desk Coordinator

Full Time | Monday–Friday | 8am - 5pm | Infusion Center-Based

Primarily based in the Morristown clinic, but will support Knoxville and Tri-Cities

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.

About the Role

As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Join IVX Health as an IT Support Technician / Help Desk!

Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance.

This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions.

What You Will Do

• Technical Support & Troubleshooting – Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues.
• System Maintenance & Upgrades – Install, configure, and maintain computers, operating systems, and applications to ensure system reliability.
• IT Administration – Assist with user account management, access control, IT inventory tracking, and system documentation.
• Network Support – Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security.
• User Support & Training – Set up and configure workstations for new employees, provide user training, and create IT support documentation.
• Security & Compliance – Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation.
• Assist with Help Desk Operations – Provide second and third-level technical support to resolve escalated IT issues.
• Perform Additional Duties – Support IT and business initiatives as assigned.

What We Are Looking For

• Technical Proficiency – Strong understanding of computer systems, software, and troubleshooting methodologies.
• Networking Knowledge – Basic understanding of IP addressing, routing, DNS, and firewall management.
• Customer Service Skills – Excellent interpersonal skills and ability to assist employees at all technical proficiency levels.
• Security & Compliance Awareness – Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR).
• Problem-Solving & Adaptability – Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests.
• Commitment to Continuous Learning – Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements.

Required Certification, Education and Experience

• Education – High School Diploma or GED required.
• Preferred Degree – Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Experience – Minimum 1 – 2 years of experience in technical support, help desk, or IT technician roles.
• Security & Compliance Knowledge – Understanding of IT security principles, data protection measures, and HIPAA/GDPR compliance.

Why Join IVX Health

• Hybrid work flexibility with a collaborative and innovative work environment
• Opportunity to make a direct impact at a fast growing healthcare organization
• Competitive compensation and benefits

Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings. 

Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital.

We are driven to create quality real-world data in ophthalmology, neurology, urology, and oncology to accelerate quality insights across the drug lifecycle and within medical practices. Additionally, we are driven to advance the quality of care and quality of life for patients. DRIVE defines our internal purpose and is the galvanizing force that helps ground us in a shared corporate culture. DRIVE is: Diversity, Responsibility, Integrity, Voice-of-Customer and End-Results. Click here to read more about our culture and values.

Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, MN, NC, NJ, NV, NY, OH, PA, SC, TN, TX, VA, WA, D.C. All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply. 

Candidates based in the Bay Area, New York City, and Knoxville, Tennessee will be give priority consideration. For these locations, the position will follow a hybrid work model, with 3 days per week in office and the remaining days working from home. 

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*

Job Title: Quantitative Scientist

Why This Role Matters:

The Quantitative Scientist will be responsible for executing and providing oversight and guidance on the analytical, statistical and epidemiological components of Verana research projects and data quality initiatives. The primary function of this role will be to conduct, guide, and manage the analytical execution of Verana research projects . The Quantitative Scientist will collaborate cross-functionally to build research capacity and adopt quality standards across Verana's business units.  This position requires an experienced individual with knowledge of statistics, ability to develop and review code with a solid understanding of coding best practices, a strong understanding of epidemiological study designs, as well as excellent communication and interpersonal skills.  In addition, you should be able to continually unearth and present interesting trends that have clinical, research, and business importance for our customers and oncology patients at large.  You will be joining a friendly, high performing and diverse research team with backgrounds in public health, health economics, biology, and statistics.  This role will report to the Vice President, Research.

WHAT WILL YOU GAIN

• Expertise in the oncology real-world data industry, a fast-growing segment of health data
• Experience executing oncology research and analytical/statistical methods to answer key questions for patients, providers, and life science companies

WHAT TO EXPECT IN YOUR FIRST YEAR AT VERANA:

In thirty days, you will:

• Understand the full suite of Verana’s research offerings and analyses
• Understand the research team’s GitHub repo and analysis template 

In three months, you will:

• Contribute to internal and external meetings related to Verana research and analyses
• Gain expert understanding of Verana’s data model  
• Implement clinical specifications on real-world data and add to the suite of functions available for analyses

In six months, you will:

• Personally execute analytical research projects
• Contribute to the development of project collateral, research protocols, abstracts, posters and manuscripts
• Guide and mentor data scientists and analysts 

In one year, you will:

• Lead the analytical execution of Verana’s research projects for life science, provider, and regulatory partners 
• Scope projects to determine feasibility, estimated costs, and expected timelines
• Provide guidance to Verana’s client partners in the use of Verana’s data model and analytical/statistical methodologies 

HOW YOU WILL IMPACT VERANA

• Lead the design and development of Verana research studies from a statistical and analytical perspective
• Contribute to the development of protocols and statistical analysis plans 
• Develop code and produce results as defined in protocols and statistical analysis plans
• Collaborate with physicians, statisticians, data scientists, business leaders, and others within and outside Verana to conduct research projects including observational studies, pharmacoeconomic analyses, and other relevant study types
• In partnership with the Research Team, communicate studies in progress and demonstrate results to key stakeholders through high quality abstracts, posters, and publications
• Manage and mentor a team of data analysts and data scientists, including reviewing code and analytical output
• Contribute to the evolution of Verana’s quality assurance framework, including identifying data quality issues during analysis
• Maintain current and in-depth understanding of real-world data analytical methodologies, along with the ability to lead and mentor internal team members in successfully executing them

WHAT YOU BRING TO THE TABLE

• Masters degree in computer science, statistics, applied math, econometrics, MPH, or similar quantitative field
• 3+ years of relevant research experience in the field of oncology (post-graduation)
• Experience working with real-world data sourced from electronic health records
• Experience analyzing claims data 
• Advanced knowledge of SQL, R programming, and version control (git)
• Deep understanding and experience with descriptive statistics, logistic and multivariate regression analysis, power calculations, propensity score analysis, and survival analysis
• Significant experience developing protocol documents, statistical analysis plans (SAPs), and manuscript tables and figures
• Evidences well-developed conceptual and integrative thinking with ability to access internal and external resources as needed 
• Project implementation and execution, including engagement with key stakeholders, with a high degree of autonomy
• Mentors junior analysts in HEOR and statistical analysis methodologies
• Excellent written and verbal communication skills
• Strong organizational and time management skills 
• Works well independently, as a team member, and as a team leader 
• Comfort working in a fast-paced, dynamic environment

NICE TO HAVE

• Experience implementing data science methodologies
• Understanding of data quality metrics and/or quality management systems

Benefits:

• We provide 100% health, vision, and dental coverage for employees 
• 401K Match
• Flexible vacation plans 
• $700 learning and wellness annual stipend 
• Headspace meditation app access

Final note:

You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Caution to Job Applicants: Be vigilant against potential scams. Verana Health will never ask for payment or personal information upfront. Verify company details, cross-check job offers, and trust your instincts. Any legitimate job offer will be received by a Verana Health email account (not via gmail, text or other means) Report suspicious activities to protect yourself and others in the job-seeking community.

#LI-REMOTE

Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings. 

Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital.

We are driven to create quality real-world data in ophthalmology, neurology, urology, and oncology to accelerate quality insights across the drug lifecycle and within medical practices. Additionally, we are driven to advance the quality of care and quality of life for patients. DRIVE defines our internal purpose and is the galvanizing force that helps ground us in a shared corporate culture. DRIVE is: Diversity, Responsibility, Integrity, Voice-of-Customer and End-Results. Click here to read more about our culture and values.

Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, MN, NC, NJ, NV, NY, OH, PA, SC, TN, TX, VA, WA, D.C. All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply. 

Candidates based in the Bay Area, New York City, and Knoxville, Tennessee will be give priority consideration. For these locations, the position will follow a hybrid work model, with 3 days per week in office and the remaining days working from home. 

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Title: Clinical Research (Senior) Manager 

Why This Role Matters:

As a Clinical Research (Senior) Manager, you will manage research projects and partnerships, including both scientific guidance and execution of the research deliverables. In partnership with the Clinical Research Director and Data Scientists, you are capable of leading research projects from pre-sale alignment through study execution. This position requires an ability to partner cross-functionally to support the evolution of commercial research opportunities into active studies. You will collaborate with Research and Medical team members on internal projects to expand and/or validate research offerings. This role will report to the Director, Clinical Research

What Will You Gain: 

• Expertise in the oncology real-world data industry, a fast-growing segment of health data 
• Experience in oncology research and analytical methods to answer key questions for healthcare providers and life science companies 

What To Expect in Your First Year at Verana Health:

In thirty days, you will:

• Support research deliverable execution in a subset of research projects
• Review and provide feedback on project collateral (e.g., protocols, abstracts. etc.) 

In three months, you will:

• Contribute to internal and external meetings related to research 
• Draft project collateral for studies for which you will be responsible

In six months, you will:

• Lead the development of project collateral, research protocols, abstracts, posters and manuscripts 

In one year, you will:

• Effectively partner with Research Data Scientists to execute on active research projects
• Run internal and external meetings related to research
• Support the Commercial team in sales engagements 
• Collaborate cross-functionally to address data, quality and research questions/needs  

How You Will Impact Verana Health:

• In partnership with other members of the Research team, develop research protocols, abstracts, posters, and/or manuscripts as needed by a project 
• Partner with the Commercial Team to expand our research projects and partnerships
• Confidently represent our research capabilities to internal and external parties
• Suggest, implement, and manage priorities for improvements to research process based on research of the evolving space, business needs and client feedback
• Examine analytical results for robustness, validity, and out of sample stability and present findings to various stakeholders

Skills and Experience that Will Help You Succeed:

• Master’s degree or greater in public health, statistics, data science, computer science or equivalent  
• 5+ years of relevant research and/or work experience in the field of oncology 
• Experience owning and developing research protocol documents, abstracts and manuscripts to support life science and/or academic use cases
• Solid foundational knowledge of epidemiology and basic statistics
• Strong organizational and time management skills
• Exceptional verbal and written communication skills
• Must possess the ability to prioritize assignments to meet required deadlines
• Must be able to function effectively in a dynamic, fast-paced, diverse environment including collaborating with a variety of internal/external stakeholders  
• Must be a self-starter who can work autonomously
• Must be approachable, friendly, and effective as a team member

Nice to Have:

• Experience working with electronic health record (EHR) data and/or other real-world data preferred

Benefits:

• We provide 100% health, vision, and dental coverage for employees 
• 401K Match
• Flexible vacation plans 
• $700 learning and wellness annual stipend 
• Headspace meditation app access

Final note:

You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Caution to Job Applicants: Be vigilant against potential scams. Verana Health will never ask for payment or personal information upfront. Verify company details, cross-check job offers, and trust your instincts. Any legitimate job offer will be received by a Verana Health email account (not via gmail, text or other means) Report suspicious activities to protect yourself and others in the job-seeking community.

#LI-REMOTE

Distributed Systems engineers at Datadog design, implement and run in production the foundational platforms powering our applications. Your data pipelines will ingest, store, analyze and query in real-time billions of events per second from companies all over the globe. The platforms are optimized for durability, high availability, low latency, internet-scale footprint and operability. 

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do:

• Build fault-tolerant, horizontally scalable solutions running in multi-tenant environments
• Write in Go, Java Rust or C++, amongst other languages
• Use Kafka, Redis, Cassandra, Elasticsearch and other open-source components
• Own meaningful parts of our service, have an impact, grow with the company
  
  

Who You Are:

• 6+ years of experience
• You have a BS/MS/PhD in a scientific field or equivalent experience
• You have significant backend programming experience in one or more languages (Go, Java, Rust, C++) 
• You have been exposed to working on problems (high durability / low latency /…)
• You can get down to the low-level when needed
• You care about simple designs and performance
• You want to work in a fast, high-growth startup environment that respects its engineers and customers
• You have demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output.
• Bonus: you’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products.

This job is available in various departments within our company; to conform to US export control regulations, some of these roles may require candidates to be eligible for any required authorizations from the US government.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Benefits and Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-LB1

Our Strategic Account Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Prospect into large Fortune 1000 companies while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 5+ years closing experience (mix of field selling within mid-market and enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Fortune 1000 companies with the ability to win new logos
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Our Strategic Account Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Prospect into large Fortune 1000 companies while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 5+ years closing experience (mix of field selling within mid-market and enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Fortune 1000 companies with the ability to win new logos
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Our Enterprise Sales Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. 

What You’ll Do:

• Prospect into large Fortune 1000 companies while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 3+ years closing experience (mix of field selling within mid-market or enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Fortune 1000 companies with the ability to win new logos
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 70% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

The mission of a Clinical Staff Manager (CSM) is to ensure their VEG hospital has an effective support staff team who provide excellent patient care and embody the VEG way. CSMs  provide their VEGgies with equitable support, tools, resources, and autonomy necessary to create an environment of high medical quality and care so that VEG is the best hospital for emergency professionals who will brag about their jobs and make their friends jealous. CSMs collaborate with their local and regional leadership teams to build relationships between all departments and work together to implement VEG wide initiatives and achieve the hospitals’ goals.

WHAT YOU’LL DO

People Empowerment and Development:

Recruitment

• Directly responsible for interviewing, hiring and training a diverse group of new VEG Credentialed Veterinary Technicians and Veterinary Assistants in partnership with the other leadership team members, particularly the Medical Director and Regional Support Staff Director
• Leads onboarding experience for new support staff team members in partnership with Onboarding and Hospital Manager

Leadership and Development

• Directly oversee support staff team and engage as an active and present leader across the hospital with all teams and all shifts
• Foster a learning culture to support learners at every level
• Responsible for educating the veterinary support staff team through formal education track and informal coaching by utilizing Technician Trainers and other training tools
• Serve as the initial point of contact for support staff concerns and seeks assistance from the hospital leadership as needed
• Address interpersonal conflicts in the moment that arise on shift, ensuring that interpersonal conflicts are not affecting workflow or patient care
• Liaise with the leadership to bridge gaps and unify team members
• Incorporates feedback from doctors in guiding the growth and development of support staff team members
• Lead the team of Shift Leads to identify areas for process improvements and present solutions in coordination with the Medical Director and Technician Trainer
• Participate in all group and leadership meetings to promote practice alignment
• Promote a culture of inclusivity and equitable treatment ensuring an environment free of discrimination and harassment for all VEGgies and customers. Promote awareness and proactively managing unconscious bias.

Maintain hospital people processes

• Recruiting (interview cadence, candidate feedback) - in coordination with Talent Partner 
• Onboarding activities, including maintaining contact with VEGgies pre-hire and creating a great first day/week/month experience (templated timelines, content and schedules) - in coordination with People Coordinator
• Training and Development (customized plans, documentation, resources)- all credentialed veterinary technician growth plans and development meetings in coordination with Medical Director and Technician Trainer
• HR Operations (complete bi-weekly payroll, complete I9s within 3 days, benefit enrollments, responsibly navigate leave programs and accommodations) - in coordination with Hospital Manager and People Partner
• Performance Management (meeting cadence, documentation, succession planning, accountability) in coordination with Hospital Manager and People Partner  
• May be involved in ending employment of a support staff team member, but works with hospital leadership at every step

Product:

Customer Experience 

• Partner with hospital leadership on workflow, the Spikes, the VEG Triage and the three dimensions of customer experience
• Assist with immediate customer concerns professionally and to the customers satisfaction and follow up with leadership for long term solution
• May assist with customer concerns related as requested by Hospital Manager

Process:

Develop and maintain key business processes related to: 

• Develop and maintain the support staff team’s schedule and leave requests
• Organize student interns and externships in coordination with Veterinary Technician Program Relations Manager and Technician Trainer
• With the Medical Director, establishes expectations and maintain standards of excellence
• Work with the leadership team, including the Medical Director, to ensure the support staff team has the supplies and tools needed to be successful
• Work with leadership team and the Technician Trainer to address patient care issues and develop solutions
• Ensure best utilization of support staff team which is needed to offer the best patient and customer care in coordination with the Medical Director and Regional Support Staff Director
• Work with Technician Trainer and Regional Support Staff Director to ensure credentialed veterinary technicians maintain licenses
• Ensure efficient workflow of the hospital in collaboration with the leadership team
• Ensures downtime is optimized by the support staff team
• Host support staff team meetings

Performance of Hospital:

• Support the hospital manager in addressing staffing payroll and compensation decisions
• Ensure support staff payroll budgets stay within goals
• Develop a growth plan for maximizing financial investment
• Stay in tune with how the support staff team members are utilized on the floor, create a plan to pivot where appropriate
• Approve individual expenses of support staff staff, with budgetary oversight from Hospital Manager

WHAT YOU NEED

• 5+ years of experience in clinical veterinary technician role
• 2+ years of experience in a leadership role
• Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician for the state in which you will work within one year of employment. If unable to complete a credentialing program or pass the VTNE within one year, will not be able to remain in the position.
• Flexibility to work 5 days per week, to include weekends and holidays as part of a rotating schedule
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Constantly works to develop their own leadership skills
• Flexibility to attend regional, national or local leadership and support staff meetings as required
• Ability to work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling
• Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave; up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous referral reward program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Knox county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Jackson county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

Our Medical Directors (MDs) are not only exceptional emergency veterinarians and criticalists. They’re also visionary leaders, who take pride in guiding each hospital to medical excellence, the VEG Way. In a culture that places them on the frontlines of change, VEG MDs have true ownership over their careers and the autonomy to make impactful decisions that are right for their hospitals. They build and grow their hospitals and teams in alignment with VEG's core values, from triage through discharge. As servant leaders, they prioritize the needs of their people; lead with integrity, authenticity, and humility; and always find a way to say YES to our VEGgies. Passionate about mentorship and unwavering in their support for their teams, our MDs create an environment where openness, togetherness, heroic helping, and meaningful moments define every interaction and elevate the VEG experience.

WHAT YOU’LL DO

• Establish and maintain a positive culture through team huddles, recognizing achievements and demonstrating appreciation for performance of the VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets 
• Create a culture where doctors and technicians collaborate to deliver clinically excellent care
• Lead team meetings for your VEG with a focus on relationship building, medical quality, team member concerns, hospital performance, and clinical team well-being
• Aid growth and development of the doctor team through 1:1 meetings and creation of personalized development plans
• Head VEG’s patient safety initiative in your VEG to ensure you are delivering safe and clinically excellent care
• Establish a strategy for doctor recruitment, candidate experience, and succession planning in collaboration with your talent partner
• Partner with your market owner to establish and implement a marketing strategy
• Create and maintain the doctor schedule 
• Ensure your VEG is compliant with federal, state, and local regulations

WHAT YOU NEED

• A DVM, VMD, or equivalent degree
• 5+ years of traditional 24/7 ER experience and critical case management
• Unrelenting passion for customer satisfaction through providing the highest medical care to patients
• Training in emergency surgery/endoscopy preferred
• Leadership skills training and mentorship experience preferred
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

WHO WE ARE:

VEG is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. It’s all we do, so we do it best! The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process with a unique customer experience, a highly trained emergency focused staff, and on-site advanced diagnostic tools and treatments. Our patients see a doctor right away, and clients can stay with their pet through every step of the process. We literally tear down old walls to unite customers with their VEGgie heroes and to see the amazing work they do. We liberate our employees to be all they can be. We brush away systems that don’t make sense. We crush old rules. We breathe new life into the veterinary profession.

CULTURE AT VEG:

At VEG, we want people and their pets to feel safe, secure, and valued. We aim for our employees to feel the same way. We lead with our values of togetherness, openness, heroic helping, and meaningful moments. We are actively evolving to ensure that VEG is not only the best and brightest place to work today, but also a leader in how we think about elevating our employees to grow along with us. For our customers and their pets, we find a way to say, “Yes”. We do the same for our employees.

THE ROLE:

This is not your average Nurse Leadership role! You will work closely with your hospital manager to ensure a one team experience for VEGgies, excellent medical/nursing care and a high level of customer service. Your success is measured by their success which is achieved through servant and inspirational leadership! 

THE RESPONSIBILITIES: Nursing Excellence!

Nursing team workflow and collaboration 

• Manage Day-to-day operations of nursing team
• Supervise nurses, technicians and assistants 
• Schedule nurse, technician and assistant shifts 
• Manage nursing payroll budgets
• Maximize utilization of downtime
• Maintain VEG culture and values 
• Interview and Onboard new hires (offboarding support as needed)
• Work in conjunction with hospital leadership
• Participate in weekly leadership meetings
• Address patient care issues and interpersonal conflicts
• Implement VEG Nursing Guidelines/Policies/Projects
• Ensure team has supplies/tools needed to perform nursing care excellence  

Frontline Partnership

• Bridge gaps and unify VEG team members
• Collaborate with Medical Director to establish expectations and maintain standards of nursing excellence
• Incorporate feedback from doctors in guiding the nursing team
• Collaborate with shift leads to identify areas for process improvement

Nurse Education/Training

• Foster a learning culture for: Credentialed Veterinary Technicians and Assistants 
• Support growth of nursing team members
• Utilize in house trainers and other development tools
• Ensure credentialed veterinary technicians maintain licenses
• Participate in nursing team meetings and 1:1 check ins
• Drive development plans and performance improvements
• Organizes student internships and externships in coordination with Program Relations Manager
• Support training opportunities for New ER credentialed veterinary technician enrollees

WHAT YOU NEED:

• 5+ years experience in a clinical Nursing/Technician role
• 2+ years experience in a leadership role
• AS or BS in Veterinary Technology
• Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the location of the VEG practice
• Any Veterinary Technician Specialist is a plus, not required
• CVPM a plus, not required

WHY YOU SHOULD CHOOSE US:

Because emergency is all we do, so we do it best! We also offer:

• Industry-leading‌ ‌compensation‌
• We build our hospitals from scratch. You’ll be using all of the latest equipment and technology.
• Generous employee pet discount
• Referral rewards - tell your friends why they should come work for VEG too!
• Health‌, Vision, and Dental ‌Insurance‌ ‌ ‌
• 401K‌ ‌w/‌ ‌company‌ ‌match‌ ‌ ‌
• Paid‌ ‌parental‌ ‌leave‌ ‌-‌ ‌up to 10‌ ‌weeks‌ ‌of‌ ‌paid‌ ‌leave‌ ‌at‌ ‌100%‌ ‌of‌ ‌regular‌ ‌salary‌ ‌
• Unlimited‌ ‌Continuing Education opportunities - we want to help you grow in your career!
• Flexible‌ ‌work‌ ‌schedules‌ ‌for‌ ‌a‌ ‌true‌ ‌work-life‌ ‌balance‌ ‌ ‌
• Growth‌ ‌potential‌ ‌ ‌
• Groceries‌ ‌sent‌ ‌to the hospitals weekly for the staff to enjoy,‌ ‌monthly‌ ‌and‌ ‌quarterly‌ ‌contests,‌ ‌quarterly‌ ‌hospital‌ ‌outings,‌ company-wide retreats,‌ ‌etc!‌ ‌
• Lastly, because while our work is serious, we believe that it should also be fun!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

Being a Nursing Manager means doing more than simply leading a veterinary nursing team. It means building a culture where people are empowered, connected, and proud of the work they do. Through your compassion, collaboration, and a deep investment in your people, you’ll play a vital role in shaping what emergency nursing leadership should look like. You’ll be the bridge between process and purpose—ensuring exceptional patient care while creating an environment where VEGgies grow, thrive, and brag about where they work.

This isn’t your typical leadership role. It’s your opportunity to transform the emergency experience for your team, our customers, and yourself.

WHAT YOU’LL DO

• Manage day-to-day flow for nursing team, ensuring they have the tools and support they need to shine
• Oversee scheduling, payroll, productivity, hiring, onboarding and offboarding
• Address patient care issues and team dynamics with empathy and clarity
• Partner with fellow hospital leadership and shift leads to align on goals and hospital flow
• Use doctor feedback to guide team development and maintain medical excellence
• Lead with VEG values—especially openness, togetherness, and heroic helping
• Champion a culture of learning with in-house training, mentorship, and development pathways
• Ensure licensure, performance standards, and education programs are upheld across the team
• Drive meaningful 1:1s, check-ins, and student mentorship that fuel long-term career growth

WHAT YOU NEED

• Credentialed as a Veterinary Technician (CVT, RVT, LVT, LVMT) in the state the VEG practice is located is required; A.S. or B.S. from an AVMA-accredited veterinary technology program is strongly preferred
• 5+ years in a clinical veterinary nursing role, emergency-specific experience preferred; 2+ years of leadership experience 
• Excellent communication and people skills 
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling
• Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave; up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous referral reward program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB 

As a Lead Emergency Veterinarian at VEG, beyond helping people and their pets, you’ll take ownership of supporting your team and ensuring that your hospital is a model of clinical excellence. Working alongside your hospital’s medical director, you’ll champion VEG’s medical processes and initiatives, developing your fellow doctors and coaching them to thrive. You’re well-versed in the VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets—and you lead by example, ensuring your team practices the VEG way with every case. In this role, you’ll find ways to say yes to providing the guidance, resources, and encouragement your team needs to grow confidently in their careers. As a leader, you’ll have the opportunity to foster a culture of mentorship and learning, helping your doctors build fulfilling, unexpected career paths while creating a lasting impact on your hospital.

WHAT YOU’LL DO

• Work clinical shifts, with responsibilities consistent with emergency doctors at your VEG:
• Answer medical questions over the phone 
• See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets 
• Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan
• Communicate diagnosis and treatment options directly with customers
• Provide appropriate treatments to address each pet’s specific condition
• Create and review medical records to ensure accuracy
• Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns
• Coach fellow doctors on medical excellence, doctoring the VEG Way, and providing VEG’s customer-focused experience
• Support fellow doctors through their assigned growth and development plans 
• Assist Medical Director (MD) when coverage is needed due to callouts or schedule changes
• Work as interim MD when the current MD is on leave or opening a new VEG hospital 
• Lead monthly doctor meetings and M&M rounds with guidance from the MD
• Teaching hospitals only: If needed, own the New ER Doctor (NERD) training program and perform all NERD MD job duties.
• Create doctor schedules, including managing leave requests and posting schedules at least two months in advance
• Address customer complaints related to medical concerns. 

WHAT YOU NEED

• A DVM, VMD, or equivalent degree 
• 2+ years of ER experience and critical case management 
• One year leadership experience is preferred, but not required 
• Training in emergency surgery/endoscopy
• Flexible to work a combination of clinical and administrative shifts 
• Ensure top-tier customer satisfaction and hospital revenue production
• Willingness to lead and support fellow doctors, as well as perform administrative tasks during off hours (i.e. doctor callouts, addressing customer complaints, scheduling)
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Creative Manager | Hawthorne Residential Partners

Location: Remote  

Creative Manager | Position Summary  

The Creative Manager plays a key role in bringing the Hawthorne brand to life across our portfolio. This position leads the planning, coordination, and execution of creative and marketing projects while also contributing directly to design and content development. 

This role sits at the intersection of strategy, creativity, and execution—ensuring projects are delivered on time, on brand, and reflective of Hawthorne’s mission. From campaign concepts to community-level materials, this position ensures every detail is thoughtful, consistent, and impactful. 
 

Creative Manager |  Job Functions 

Creative Development & Design  

• Act as creative design lead for marketing graphics and illustrations  

• Execute design work across a variety of formats, including: 

• Digital campaigns 

• Social media content 

• Print collateral and signage 

• Email and promotional materials 

• Translate marketing and brand strategy into visually compelling, on-brand creative 

• Provide creative direction across projects, ensuring a cohesive visual and storytelling approach 

• Maintain consistency across all creative assets, ensuring alignment with Hawthorne’s brand standards 

• Serve as a brand guardian, ensuring all materials reflect Hawthorne’s voice, tone, and visual identity 

Project Management & Execution  

• Manage the full lifecycle of creative projects—from intake and briefing through final delivery 

• Develop and maintain project timelines, workflows, and deliverables 

• Ensure projects are completed on time, on brand, and aligned with marketing priorities 

• Review and approve creative deliverables to ensure accuracy, quality, and brand alignment 

Creative Asset & System Management 

• Manage and maintain internal creative asset management systems, ensuring all assets are organized, accessible, and up to date 

• Establish and enforce standards for file naming, version control, and asset organization 

• Oversee the lifecycle of creative assets, ensuring teams are using the most current, approved materials 

• Partner with teams to streamline asset access and improve efficiency across marketing and on-site teams 

Collaborate Cross-Functionally 

• Collaborate with leadership to align creative initiatives with broader marketing and brand strategy 

• Partner with Corporate and Community Teams to meet creative goals while maintaining brand consistency 

• Collaborate with leadership to align creative initiatives with broader marketing and brand strategy 

Required Qualifications: 

• 5+ years' experience in marketing or related fields 

• Experience in Adobe Suite, Figma 

• Experience in multifamily, real estate, or hospitality strongly preferred. 

• Experience in marketing, branding, or content creation 

• Strong written and visual communication skills 

• Strong self-management skills 

• Oversees timelines and proactively advances projects to ensure on-time completion 

• Ability to manage multiple priorities and travel regularly 

• Comfort working autonomously and cross-functionally 

• Creative thinker with an eye for detail and storytelling 

Benefits That Matter  

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially.  

Here’s what you can look forward to:  

Personal & Financial Benefits  

• Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time. 

• Make an Impact: Enjoy 16 hours of paid volunteer time annually. 

• Recharge & Celebrate:  

• 10 paid holidays + 1 floating holiday of your choice  

• 8 hours off to celebrate your birthday 

• Future Planning: Company 401(k) match to support your financial goals. 

• Financial Wellness Reimbursement: Resources to support your long-term financial health. 

• Referral Bonuses: Earn rewards for bringing great talent to the team. 

• Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts. 

Personal & Professional Development 

• Comprehensive Onboarding: Feel supported and prepared from day one. 

• Ongoing Learning: Tailored training programs to help you grow your skills and career. 

• Career Pathing: Clear, defined progression opportunities. 

• Hawthorne Cares Fund: Financial assistance available for unexpected emergencies. 

• Celebrate Success: Participate in annual Sales Rally events and contests. 

• Education Reimbursement: We invest in your continued learning. 

Health & Wellness Benefits 

• Medical & Vision: Comprehensive plans designed for peace of mind. 

• Dental & Life Insurance: 100% company-paid coverage. 

• Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most. 

• 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere. 

• Wellness Incentives: Earn rewards for taking care of your health. 

• Short-Term & Long-Term Disability Plan: Added protection for life’s unexpected moments. 

• Leave Bank: Additional paid time off during medical emergencies or natural disasters. 

• Fitness Reimbursement: Cash toward your gym or fitness membership. 

• Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value). 

• New Parent Perk: One year of free diapers for growing families.* 

About Hawthorne 

Hawthorne Residential Partners is a leading multifamily real estate management company headquartered in Greensboro, NC. We are proudly ranked among the Top 50 largest multifamily management companies in the United States, managing more than 64,000 apartment homes across 275+ properties and overseeing $12.5+ billion in assets throughout the Southeast, Florida, and Texas. 

Hawthorne is nationally recognized for operational excellence and resident satisfaction and is currently ranked #1 in resident satisfaction among NMHC Top 50 Managers, holding the highest score of any Division I management firm in the country. Guided by our “Live It” culture to leave people better than we found them, we are committed to delivering exceptional living experiences through thoughtful execution and strong performance at every level of the organization. 

Job Title:  Head of Communications

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

How You'll Make an Impact:

We’re looking for a Head of Communications to own our global narrative and elevate Cloudbeds as a leading voice for hospitality technology and the industry at large.

This is a senior, high-impact individual contributor role for an experienced communications leader who wants strategic ownership, executive access, and the opportunity to influence how the industry thinks.  

As Head of Communications, you’ll be the primary owner of Cloudbeds’ external voice. You’ll report to the VP of Marketing and collaborate closely with executive leadership, regional leadership, and our PR agency to define and amplify our point of view across media, thought leadership, and industry presence across the globe. You will:  

• Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility, and industry influence; 
• Define Cloudbeds’ positions on key industry topics, including the role of AI and the future of travel booking, hotel operations, and guest experience, and translate them into strong narratives that align with Cloudbeds brand and market positioning;
• Lead all company press releases and major announcements, ensuring clear, compelling, and consistent messaging; 
• Create and shape thought leadership in collaboration with Content Marketing, including bylines, op-eds, keynote narratives, and industry commentary;
• Act as a spokesperson for Cloudbeds in select media interviews, podcasts, and industry events; 
• Proactively identify and secure high-value speaking opportunities for Cloudbeds executives at major global conferences and events;
• Prepare executives for external visibility through messaging frameworks, media training, and presentation coaching;
• Own the development of keynote decks, executive presentations, and event materials in partnership with field marketing; 
• Build and maintain strong relationships with journalists, editors, and industry influencers across trade, hospitality, and mainstream media;
• Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader;
• Serve as the primary liaison with PR agencies—setting direction, reviewing performance, and ensuring alignment with business priorities;
• Track and measure the impact of communications and PR efforts, using insights to refine strategy and improve results.

This is a chance to shape the public narrative of a fast-growing global SaaS company at a pivotal moment for the hospitality industry. You’ll have real influence, executive access, and the opportunity to help define how hotels think about the future.

What You Bring to the Team:

We’re looking for a seasoned communications professional who thrives as a trusted, senior-level contributor that can own both strategy and execution. You bring:

Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries; A strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers; Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them; Exceptional messaging instincts and the ability to articulate a clear, provocative point of view; Excellent writing and verbal communication skills; equally comfortable on stage, on camera, on a podcast, or behind the keyboard. Experience partnering closely with senior executives and serving as a trusted communications advisor; A self-directed, roll-up-your-sleeves mindset—you’re strategic, but you’re not afraid to do the work.

What Success Looks Like:

• Cloudbeds has a clear, differentiated, and compelling point of view that consistently shows up across media, events, executive communications, and thought leadership.
• Our executives are visible, well-prepared, and increasingly sought after as industry voices at top-tier global hospitality and technology events.
• Media coverage is proactive, high-quality, and aligned to our strategic priorities — reinforcing Cloudbeds as a hospitality industry leader and top vertical SaaS company. 
• Major announcements and narratives are sharp, cohesive, and elevate our brand positioning in the market.
• Communications is viewed internally as a strategic growth driver and trusted partner to leadership.

#LI-AM1

Customer Experience Solutions Specialist | Hawthorne Residential Partners 

Location: Remote  

Customer Experience Solutions Specialist | Position Summary  

The Customer Experience Solutions Specialist (CX Solutions Specialist) plays a key role in shaping and executing the strategy for our core front-of-house technology platforms and CX programs. This position enhances the resident experience and improves operational efficiency across our communities. Leveraging expertise in multifamily technology, data-driven insights, and technical acumen, this role optimizes customer-facing platforms to deliver a superior, people-first resident journey. Additionally, this role helps shape Hawthorne’s voice of customer programs, CRM, survey strategies, and reputation management platforms. 
 

Customer Experience Solutions Specialist |  Job Functions 

Product Strategy 
 

• Develop and optimize Hawthorne’s key technology platforms to enhance customer experience and operational efficiency. 

• Drive product enhancements by prioritizing business needs and staying up to date with the most current product updates and features.  

• Own the product roadmap for CX platforms, including prioritization, timelines, and feature rollout 

• Translate operational and customer needs into clear product requirements and enhancements 

• Identify opportunities to streamline workflows and improve system adoption across teams 

Customer Insights 

• Manage survey and reputation strategies and platforms to generate actionable CX insights. 
• Drive the collection, analysis, and sharing of customer insights to shape strategy and product development. 

• Monitor trends across feedback channels to proactively identify system gaps or friction points 

• Partner with teams to turn insights into actionable improvements within CX platforms 

Technical Expertise 

• Serve as the primary subject matter expert for CX platforms (Knock, RentCafe, etc.) 

• Develop a deep understanding of our customer-facing platforms and technology ecosystem to ensure a holistic approach to customer experience. 

• Oversee system configuration, setup, and ongoing optimization 

• Troubleshoot, analyze and develop CX platforms to ensure optimal performance. 

• Lead, train, and participate in technology pilots that support our CX vision. 

• Respond to and troubleshoot requests submitted through the ticketing system, providing timely resolutions and support across customer experience platforms 

Data & Insights 

• Analyze and report on technology pilots, issues, and CX projects. 

• Oversee the setup and pilots of CX technologies.  

Collaboration: 

• Work closely with operations, digital marketing, software, and training departments to ensure the success of product operations. 

• Manage relationships with vendor partners, ensuring they meet the strategic goals and timelines. 

Required Qualifications: 

• Educational Background: Bachelor’s degree in Business, Marketing, or a related field preferred but not required. 

• Experience: 5+ years in software, operations, or Multifamily services. 

• Analytical & Technical Proficiency: Skilled in data analysis, with technical knowledge of CX platforms and operational systems such as Yardi or Rent Cafe CRM to translate insights into strategic action. 

• Customer-Centric Mindset: Deep commitment to understanding and advocating for residents’ needs, behaviors, and expectations. 

• Communication Skills: Excellent written and verbal communication skills, with experience presenting to executive teams and engaging cross-functional stakeholders. 

• Cross-functional collaboration skills: Experience leading without direct authority. 

Benefits That Matter  

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially.  

Here’s what you can look forward to:  

Personal & Financial Benefits  

• Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time. 

• Make an Impact: Enjoy 16 hours of paid volunteer time annually. 

• Recharge & Celebrate:  

• 10 paid holidays + 1 floating holiday of your choice  

• 8 hours off to celebrate your birthday 

• Future Planning: Company 401(k) match to support your financial goals. 

• Financial Wellness Reimbursement: Resources to support your long-term financial health. 

• Referral Bonuses: Earn rewards for bringing great talent to the team. 

• Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts. 

Personal & Professional Development 

• Comprehensive Onboarding: Feel supported and prepared from day one. 

• Ongoing Learning: Tailored training programs to help you grow your skills and career. 

• Career Pathing: Clear, defined progression opportunities. 

• Hawthorne Cares Fund: Financial assistance available for unexpected emergencies. 

• Celebrate Success: Participate in annual Sales Rally events and contests. 

• Education Reimbursement: We invest in your continued learning. 

Health & Wellness Benefits 

• Medical & Vision: Comprehensive plans designed for peace of mind. 

• Dental & Life Insurance: 100% company-paid coverage. 

• Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most. 

• 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere. 

• Wellness Incentives: Earn rewards for taking care of your health. 

• Short-Term & Long-Term Disability Plan: Added protection for life’s unexpected moments. 

• Leave Bank: Additional paid time off during medical emergencies or natural disasters. 

• Fitness Reimbursement: Cash toward your gym or fitness membership. 

• Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value). 

• New Parent Perk: One year of free diapers for growing families.* 

About Hawthorne 

Hawthorne Residential Partners is a leading multifamily real estate management company headquartered in Greensboro, NC. We are proudly ranked among the Top 50 largest multifamily management companies in the United States, managing more than 64,000 apartment homes across 275+ properties and overseeing $12.5+ billion in assets throughout the Southeast, Florida, and Texas. 

Hawthorne is nationally recognized for operational excellence and resident satisfaction and is currently ranked #1 in resident satisfaction among NMHC Top 50 Managers, holding the highest score of any Division I management firm in the country. Guided by our “Live It” culture to leave people better than we found them, we are committed to delivering exceptional living experiences through thoughtful execution and strong performance at every level of the organization. 

In the beautiful Seymour, Tennessee (25 minutes from Knoxville), Seymour Veterinary Clinic is looking for a Medical Director to join our team! We are a part of a diverse community located in the foothills of the Smoky Mountains. Seymour is surrounded by beautiful lakes, rivers and mountains that provide our community with year round seasonal activities including the thrills of Gatlinburg and Pigeon Forge.

Our practice offers collaboration and growth. If you are an advocate for pets and deliver the highest level of patient care, then our commitment to you is a culture like none other.

The Role: Medical Director

This is a hybrid role combining clinical practice with leadership responsibilities. You’ll work primarily as a practicing veterinarian while helping guide the medical standards, mentoring newer doctors, and partnering with hospital leadership to drive team development.

What We’re Looking For:

• A full-time, experienced veterinarian

• Strong communication and team leadership skills

• A collaborative, servant-leadership approach

• Someone passionate about both excellent patient care and mentoring others

What we offer:

• Monthly bonus program with no negative accrual

• Comprehensive benefits package (401k with generous employer contributions paid vacation/sick time, health, dental, vision, liability, 401K, life & supplemental insurance, license and professional dues coverage)

• Continuing education allowance and full week of paid time off for continuing education + additional continuing education stipends for hands on wetlabs/courses

• Additional internal continuing education (including wellness focused) opportunities

• Veterinary Specialists on Demand, NOMV Lifeboat and several other support platforms available

• Relocation bonus

Why VetEvolve:

• Everything we do is about people, which is why our efforts focus on providing opportunity, stability, and development for our team members.

• Hear why our Veterinarians are "Happy Here" on our videos page

• We never lose sight of why our job is important — it empowers you and the team to deliver consistently high-quality care for pets and their owners.

• From ‘Lose the Stress’ weekly yoga to our partnerships with Not One More Vet and Headspace, we invest in our team members’ professional growth and mental wellbeing. Our CEO, Chief People Officer and several additional team members hold Compassion Fatigue Professional certifications.

• We live by our core values: Serve, Evolve, Trust

• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve network DVM. Reach out to us to hear more from our veterinarians about how we strive to provide team members environments where they feel “Happy Here.”

• Industry leading veterinarian and support staff retention rates

Qualifications:

• Doctor of Veterinary degree, or equivalent, from an AVMA accredited university upon hire

• Current DEA License or obtained upon hire

• Active Veterinary State License upon hire

In the beautiful Seymour, Tennessee (25 minutes from Knoxville), Seymour Veterinary Clinic is looking for an Associate Veterinarian to join our team! We are a part of a diverse community located in the foothills of the Smoky Mountains. Seymour is surrounded by beautiful lakes, rivers and mountains that provide our community with year round seasonal activities including the thrills of Gatlinburg and Pigeon Forge.

Our practice offers collaboration and growth. If you are an advocate for pets and deliver the highest level of patient care, then our commitment to you is a culture like none other.

Position Summary:  

The primary purpose and function of the Associate Veterinarian is to provide the highest quality of veterinary care and exceptional client service. The Associate Veterinarian advocates for pets and their quality of life; builds a long term bonding relationship with clients; contributes to the development and maintenance of the human-pet bond; and educates clients on all aspects of pet health.  

Primary Responsibilities: 

• Provide consistent high-quality care and exceptional service to pets and clients while maximizing efficiency, productivity and profitability. 
• Practice veterinary medicine in a manner compliant with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws.  Ensure appropriate medical record documentation and maintain complete medical records that meet practice quality control guidelines.
• Perform complete diagnostic workups, establish accurate histories and physical exams, develop thorough treatment plans, and deliver appropriate urgent, preventive, and ongoing care.
• Prescribe and administer drugs, vaccines, and other therapies as appropriate; perform surgery, dental procedures, and other treatments using standard protocols, instruments, and equipment.
• Effectively communicate diagnoses, treatment plans, and home care instructions to clients and the veterinary medical team; address and resolve client concerns.
• Promote the safety of pets, clients, and team members by ensuring safe restraint techniques, adherence to practice guidelines, and maintaining clean, organized, and sterile treatment, exam, and laboratory areas.
• Build strong, lasting relationships with clients and gain their trust and compliance.
• Attend department and team meetings, both in person and virtually, to stay informed, collaborate effectively, and support broader practice alignment.
• Perform other duties as assigned. 

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 
• Monthly bonus program with no negative accrual
• Continuing education allowance and full week of paid time off for continuing education + additional continuing education stipends for hands on wetlabs/courses
• Additional internal continuing education (including wellness focused) opportunities
• Veterinary Specialists on Demand, NOMV Lifeboat and several other support platforms available
• Relocation bonus or sign on bonus 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 
  

Why VetEvolve:

• Everything we do is about people, which is why our efforts focus on providing opportunity, stability, and development for our team members.

• Hear why our Veterinarians are "Happy Here" on our videos page

• We never lose sight of why our job is important — it empowers you and the team to deliver consistently high-quality care for pets and their owners.

• From ‘Lose the Stress’ weekly yoga to our partnerships with Not One More Vet and Headspace, we invest in our team members’ professional growth and mental wellbeing. Our CEO, Chief People Officer and several additional team members hold Compassion Fatigue Professional certifications.

• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve network DVM. Reach out to us to hear more from our veterinarians about how we strive to provide team members environments where they feel “Happy Here.”

• Industry leading veterinarian and support staff retention rates

Qualifications: 

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent, with an active or eligible state license. 
• Strong medical, surgical, and diagnostic skills across companion animal practice.
• Excellent communication, leadership, and mentoring abilities.
• Collaborates effectively in a fast-paced, client-centered environment.
• Commitment to maintaining professional ethics, safety, and high-quality patient care.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
• Professional, neat appearance consistent with hospital standards.

Apply here or contact Meaghan Mostriansky at Mostriansky@vetevolve.com for more information and a confidential, exploratory conversation! 

In the beautiful Seymour, Tennessee (25 minutes from Knoxville), Seymour Veterinary Clinic is looking for a Medical Director to join our team! We are a part of a diverse community located in the foothills of the Smoky Mountains. Seymour is surrounded by beautiful lakes, rivers and mountains that provide our community with year round seasonal activities including the thrills of Gatlinburg and Pigeon Forge.

Our practice offers collaboration and growth. If you are an advocate for pets and deliver the highest level of patient care, then our commitment to you is a culture like none other.

The Role: Medical Director

This is a hybrid role combining clinical practice with leadership responsibilities. You’ll work primarily as a practicing veterinarian while helping guide the medical standards, mentoring newer doctors, and partnering with hospital leadership to drive team development.

What We’re Looking For:

• A full-time, experienced veterinarian

• Strong communication and team leadership skills

• A collaborative, servant-leadership approach

• Someone passionate about both excellent patient care and mentoring others

What we offer:

• Monthly bonus program with no negative accrual

• Comprehensive benefits package (401k with generous employer contributions paid vacation/sick time, health, dental, vision, liability, 401K, life & supplemental insurance, license and professional dues coverage)

• Continuing education allowance and full week of paid time off for continuing education + additional continuing education stipends for hands on wetlabs/courses

• Additional internal continuing education (including wellness focused) opportunities

• Veterinary Specialists on Demand, NOMV Lifeboat and several other support platforms available

• Relocation bonus

Why VetEvolve:

• Everything we do is about people, which is why our efforts focus on providing opportunity, stability, and development for our team members.

• Hear why our Veterinarians are "Happy Here" on our videos page

• We never lose sight of why our job is important — it empowers you and the team to deliver consistently high-quality care for pets and their owners.

• From ‘Lose the Stress’ weekly yoga to our partnerships with Not One More Vet and Headspace, we invest in our team members’ professional growth and mental wellbeing. Our CEO, Chief People Officer and several additional team members hold Compassion Fatigue Professional certifications.

• We live by our core values: Serve, Evolve, Trust

• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve network DVM. Reach out to us to hear more from our veterinarians about how we strive to provide team members environments where they feel “Happy Here.”

• Industry leading veterinarian and support staff retention rates

Qualifications:

• Doctor of Veterinary degree, or equivalent, from an AVMA accredited university upon hire

• Current DEA License or obtained upon hire

• Active Veterinary State License upon hire

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Vice President of Operations Enablement to build the connective tissue that makes our operators, partners, and internal teams more effective. Reporting directly to the SVP of Central Ops, you will sit at the intersection of strategy and execution, translating a complex, rapidly evolving business into the processes, programs, and playbooks that let Metropolis operate at scale. You are a senior leader who has built from the ground up before and knows what it takes to drive operator adoption and team readiness in a fast-paced environment.

In this role, you will lead and develop three high-impact teams—Learning, Launch, and Marketing—aligning their roadmaps to the broader goals of Central Ops. You will architect the frameworks and tools that drive go-to-market execution, partner cross-functionally with Product, Sales, and Operations to close capability gaps, and establish the reporting infrastructure needed to track enablement effectiveness.

What you'll do

• Lead and develop three high-impact teams — Learning, Launch, and Marketing — aligning their roadmaps and outputs to the broader goals of Central Ops and the business
• Architect and own the enablement strategy, including the frameworks, programs, and tools that drive operator adoption, team readiness, and go-to-market execution
• Partner cross-functionally with Product, Sales, and Operations to identify gaps in capability, process, or knowledge and build solutions that close them at scale
• Establish metrics and reporting infrastructure to track enablement effectiveness, using data to continuously iterate and improve what your teams deliver
• Lead the design and execution of launch programs that bring new markets, features, and products to life with speed and consistency
• Build and manage a learning function that onboards, trains, and continuously develops operators and internal stakeholders at every stage of the lifecycle
• Shape the marketing function within your team to produce content, campaigns, and materials that enable operators and drive platform engagement
• Serve as a senior leader within Central Ops, contributing to organizational planning, headcount decisions, and the team's long-term vision

What we're looking for

• 10+ years of experience in operations, enablement, go-to-market, or a related function
• 3+ years managing multi-disciplinary teams
• Proven track record of building processes and systems in a high-growth startup or scale-up environment while operating with ambiguity
• Deep experience owning or overseeing learning & development, launch operations, or marketing functions
• Design programs as a systems thinker to ensure solutions scale and prevent recurring problems
• Act as an excellent communicator and cross-functional partner who earns trust quickly and influences without authority
• Demonstrate the ability to hire, develop, and retain top talent across different functions and team cultures
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience at a marketplace, mobility, proptech, or infrastructure company enabling a complex external operator or partner base
• Familiarity with building or scaling a learning management system (LMS), enablement platform, or knowledge base
• Background including both operator-facing and internal enablement across different audiences

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $170,000.00 USD to $200,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-DL1 #LI-Hybrid

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Vice President of Operations Enablement to build the connective tissue that makes our operators, partners, and internal teams more effective. Reporting directly to the SVP of Central Ops, you will sit at the intersection of strategy and execution, translating a complex, rapidly evolving business into the processes, programs, and playbooks that let Metropolis operate at scale. You are a senior leader who has built from the ground up before and knows what it takes to drive operator adoption and team readiness in a fast-paced environment.

In this role, you will lead and develop three high-impact teams—Learning, Launch, and Marketing—aligning their roadmaps to the broader goals of Central Ops. You will architect the frameworks and tools that drive go-to-market execution, partner cross-functionally with Product, Sales, and Operations to close capability gaps, and establish the reporting infrastructure needed to track enablement effectiveness.

What you'll do

• Lead and develop three high-impact teams — Learning, Launch, and Marketing — aligning their roadmaps and outputs to the broader goals of Central Ops and the business
• Architect and own the enablement strategy, including the frameworks, programs, and tools that drive operator adoption, team readiness, and go-to-market execution
• Partner cross-functionally with Product, Sales, and Operations to identify gaps in capability, process, or knowledge and build solutions that close them at scale
• Establish metrics and reporting infrastructure to track enablement effectiveness, using data to continuously iterate and improve what your teams deliver
• Lead the design and execution of launch programs that bring new markets, features, and products to life with speed and consistency
• Build and manage a learning function that onboards, trains, and continuously develops operators and internal stakeholders at every stage of the lifecycle
• Shape the marketing function within your team to produce content, campaigns, and materials that enable operators and drive platform engagement
• Serve as a senior leader within Central Ops, contributing to organizational planning, headcount decisions, and the team's long-term vision

What we're looking for

• 10+ years of experience in operations, enablement, go-to-market, or a related function
• 3+ years managing multi-disciplinary teams
• Proven track record of building processes and systems in a high-growth startup or scale-up environment while operating with ambiguity
• Deep experience owning or overseeing learning & development, launch operations, or marketing functions
• Design programs as a systems thinker to ensure solutions scale and prevent recurring problems
• Act as an excellent communicator and cross-functional partner who earns trust quickly and influences without authority
• Demonstrate the ability to hire, develop, and retain top talent across different functions and team cultures
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience at a marketplace, mobility, proptech, or infrastructure company enabling a complex external operator or partner base
• Familiarity with building or scaling a learning management system (LMS), enablement platform, or knowledge base
• Background including both operator-facing and internal enablement across different audiences

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $170,000.00 USD to $200,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-DL1 #LI-Hybrid

Appian is actively seeking a Field Marketing Manager reporting to the Senior Field Marketing Manager, to develop, manage, and execute integrated marketing plans to support our go-to-market efforts in the Public Sector industry. This role will be responsible for managing and executing Public Sector industry events and field marketing programs designed to grow and accelerate sales pipeline and revenue. The role will also be responsible for operational, implementation and post-program and event reporting and activities. 

Our ideal candidate will have direct experience with Public Sector marketing (Defense, Federal Civilian, and/or State and Local Government) and an understanding of the technology ecosystem in which we operate, including business process automation and low-code application development. We are looking for a creative and passionate individual, familiar with end-to-end field event strategy and execution, sales enablement, and balancing an ecosystem of partners in a dynamic environment. 

In this role, you will: 

• Manage end-to-end planning and execution of a rich portfolio of Public Sector events, including major industry trade shows, regional seminars, and executive roundtables, ensuring a high-quality and professional experience for all attendees.

• Partner closely with Public Sector Field Sales to define goals and implement a marketing plan that drives lead generation and account expansion activities.

• Execute account-based marketing (ABM) tactics, aligning them with account-specific plans to penetrate and expand target accounts.

• Enable the regional sales team with the latest marketing content and program information, ensuring they are equipped for effective follow-up and sales conversations.

• Manage the budget for assigned field programs, ensuring activities are delivered on time and within budget, while tracking and reporting on ROI.

• Oversee the lead management process for marketing campaigns, ensuring an effective handoff to sales to maximize pipeline conversion.

• Analyze campaign performance in partnership with Marketing Operations, using data to make recommendations for future optimization and strategic decisions.

• Ability to travel 25-30%.

Qualifications:

• 3+ years of field marketing or events experience at a B2G or B2B enterprise software company

• Experience managing large and regional event logistics, strategy, and execution

• Bachelor’s Degree

The base salary for this role is between $75,000–$175,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Appian is actively seeking a Field Marketing Manager reporting to the Senior Field Marketing Manager, to develop, manage, and execute integrated marketing plans to support our go-to-market efforts in the Public Sector industry. This role will be responsible for managing and executing Public Sector industry events and field marketing programs designed to grow and accelerate sales pipeline and revenue. The role will also be responsible for operational, implementation and post-program and event reporting and activities. 

Our ideal candidate will have direct experience with Public Sector marketing (Defense, Federal Civilian, and/or State and Local Government) and an understanding of the technology ecosystem in which we operate, including business process automation and low-code application development. We are looking for a creative and passionate individual, familiar with end-to-end field event strategy and execution, sales enablement, and balancing an ecosystem of partners in a dynamic environment. 

In this role, you will: 

• Manage end-to-end planning and execution of a rich portfolio of Public Sector events, including major industry trade shows, regional seminars, and executive roundtables, ensuring a high-quality and professional experience for all attendees.

• Partner closely with Public Sector Field Sales to define goals and implement a marketing plan that drives lead generation and account expansion activities.

• Execute account-based marketing (ABM) tactics, aligning them with account-specific plans to penetrate and expand target accounts.

• Enable the regional sales team with the latest marketing content and program information, ensuring they are equipped for effective follow-up and sales conversations.

• Manage the budget for assigned field programs, ensuring activities are delivered on time and within budget, while tracking and reporting on ROI.

• Oversee the lead management process for marketing campaigns, ensuring an effective handoff to sales to maximize pipeline conversion.

• Analyze campaign performance in partnership with Marketing Operations, using data to make recommendations for future optimization and strategic decisions.

• Ability to travel 25-30%.

Qualifications:

• 3+ years of field marketing or events experience at a B2G or B2B enterprise software company

• Experience managing large and regional event logistics, strategy, and execution

• Bachelor’s Degree

The base salary for this role is between $75,000–$175,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Toast Retail is our newest and most significant investment in the future of commerce. Launched in January 2025, Toast for Retail is poised to revolutionize the retail industry by providing an all-in-one operating system for retailers to manage every aspect of their business. Our initial focus is on landing key customers in the CPG space. Toast for Retail empowers these businesses to streamline operations, optimize inventory, enhance the customer experience, and ultimately drive growth.

Role Overview

As the Regional Vice President you will lead a dynamic field sales team that’s transforming how retailers operate. You’ll oversee a group of field-based District Sales Managers and Territory Account Executives across a defined region, driving performance against key goals including unit sales, revenue, employee engagement (eNPS), and customer satisfaction (cNPS). In this role, you’ll be responsible for hiring, onboarding, and continuously developing your team through coaching, support, and performance management—empowering each person to achieve and surpass growth. Beyond a deep understanding of omni-channel journeys, you bring a disciplined, data-first approach to demand generation and pipeline health, ensuring every marketing dollar is an optimized investment toward our aggressive retail growth targets.

Territory Scope:  Major metropolitan hubs including the Michigan corridor, the Ohio River Valley, upstate NY, and the Tennessee/Alabama corridor.

This leader will demonstrate excellence across three core competency areas, along with their associated capabilities:

• Operational Excellence
• Talent identification
• Analytical skills
• Tactical execution & process delivery
• Financial deliverables
• Problem solving, innovation and creativity

• Strategic Thinking
• Strategic vision and planning
• Effective decision making and judgement
• Overall business acumen
• Continuous improvement cycling

• Advanced Leadership
• Coaching/Mentoring
• Communication (written & verbal)
• Interpersonal savvy
• Building culture, morale and team motivation
• Talent development

 A day in the life (Responsibilities) 

• Develop & lead a comprehensive Retail Marketing strategy that drives acquisition, engagement and revenue across retail customers
• Ensure all retail marketing strategies are aligned with revenue goals, owning full-funnel performance and metrics from lead generation to conversion and retention in close partnership with Sales, Product and Finance
• Build the operating model, analytics capabilities, measurement frameworks and data infrastructure to optimize funnel performance and confidently forecast demand and outcomes
• Champion best practices in multi-channel marketing - including digital advertising, organic content, email, field/partner programs and local campaigns - to reach and convert retail business owners
• Partner as a core member of the Retail Leadership Team to architect unified go-to-market programs; you will collaborate across the entire Retail ecosystem - from Product & Engineering to Sales & Customer Success - to ensure marketing strategies are seamlessly embedded throughout the merchant lifecycle
• Partner with the core Marketing organization to leverage global scale across brand identity, joint funnels and shared data infrastructure; you will work cross-functionally to collaborate on performance marketing best practices that drive vertical efficiency and full-funnel optimization

What you'll need to thrive (Requirements)

• 5+ years of B2B technology sales leadership experience including at least 3 years directly leading managers of quota-carrying sales teams
• Proven ability to operate effectively at both strategic and hands-on execution levels
• Clear perspective on sales methodologies and their application in dynamic environments
• Commitment to frontline enablement, with attention to detail and a passion for team success
• Experience in building and scaling sales in emerging markets or with new product categories
• Strong collaborator with a track record of fostering a results-driven, inclusive, and team-oriented culture
  Proficiency in sales funnel management and applying data to drive operational excellence
• Background in the retail or point-of-sale (POS) industry is a plus

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

How You'll Make an Impact: 

As a Senior Fullstack Engineer on the Distribution Team, you'll be instrumental in developing and enhancing the products that connect Cloudbeds' ecosystem to the world's largest distribution channels. You'll architect scalable solutions using modern technologies, contribute to our microservices migration, and ensure our platform delivers exceptional performance and security for thousands of properties worldwide. Your work will directly impact how hotels reach guests through integrations with major platforms like Booking.com, AirBnb and beyond.

Our Distribution Team:

We're the bridge connecting properties to the global travel ecosystem. Our team tackles complex integration challenges that directly impact revenue for thousands of hotels worldwide, from building rock-solid connections with major OTAs to ensuring every booking flows seamlessly and securely. We balance innovation with pragmatism: migrating legacy systems to modern microservices while maintaining the reliability our customers depend on. If you thrive on solving hard technical problems with real business impact and love the challenge of both building greenfield features and refactoring legacy code, you'll feel right at home here.

What You Bring to the Team:

• Design and implement robust backend features and improvements using PHP, with a strong focus on performance optimization and scalability for our distribution platform
• Build intuitive frontend experiences using React and Vue, ensuring seamless user interactions across the Cloudbeds ecosystem
• Architect secure solutions for handling financial transactions and sensitive personal data, applying security best practices throughout the development lifecycle
• Write clean, well-tested, and well-documented code with comprehensive test coverage (unit, integration, end-to-end) to maintain high quality standards
• Lead technical discussions on complex concepts and requirements with both technical and non-technical stakeholders, driving alignment on backend and frontend architecture decisions
• Contribute to our ongoing initiative to migrate core platform components into microservices, helping shape the long-term technical vision
• Re-architect and refactor existing legacy systems to align with modern standards and project requirements, demonstrating ownership and commitment to continuous improvement
• Mentor team members through pair programming and code reviews, promoting best practices that elevate code quality and team processes
• Collaborate with cross-functional teams to plan, build, and ship high-quality features that delight our global customer base

What Sets You Up for Success:

• 5+ years of PHP web application software engineering experience
• 5+ years of experience with JS frameworks, Vue.js and React are preferred
• Solid experience with modern JavaScript/TypeScript
• Strong hands-on experience with Docker and containerized development workflows
• Demonstrated expertise in performance optimization and expert knowledge of relational databases, indexing, and searching technologies
• Strong understanding of security considerations, particularly for applications handling financial transactions and personal data
• Experience with test automation across all levels (unit, integration, end-to-end) and a passion for quality-driven development
• Proven track record of taking ownership of projects and delivering results independently
• Business-level English fluency (verbal and written) and excellent communication skills for collaborating across a globally distributed, remote-first team

Bonus Skills to Stand Out:

• Experience designing and building microservices and/or micro-frontends
• Hands-on experience with PHP frameworks (CodeIgniter, CakePHP, Laravel, Symfony)
• Cloud and infrastructure experience with Kubernetes, AWS, Terraform, and Argo CD
• Experience working with event-driven architectures and messaging systems (e.g., Kafka)

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000

Location: Nashville, TN or Austin, TX (Must be located in either Nashville or Austin)

About the Role:

Dive into Sales with Motive's SDR Internship!

Become an SDR Rockstar:

Motive's Sales Development Representative (SDR) Internship offers you the chance to gain valuable experience in a fast-paced and dynamic environment. You'll play a crucial role in supporting our team by:

• Learning the ropes of SDR success: Gain insights into key performance metrics, identify areas for improvement, and witness the impact of effective enablement strategies.
• Assisting with training initiatives: Observe and contribute to the creation and execution of training programs designed to equip SDRs with the necessary skills and knowledge.
• Collaborating with experts: Work alongside seasoned professionals from various teams (Instructional Design, Content, Marketing) to gain a holistic understanding of the enablement process.
• Witnessing the impact: Understand how effective enablement translates to measurable improvements in SDR performance.

This internship provides you with:

• Hands-on experience: Apply theoretical knowledge in a real-world sales setting.
• Exposure to diverse aspects of Sales Development: Gain insights into the entire SDR journey, from onboarding to ongoing performance optimization.
• Mentorship and guidance: Learn from experienced professionals and build valuable connections within the industry.
• The opportunity to make a real difference: Contribute directly to the success of our SDR team.

Are you a driven and ambitious college student passionate about sales and building relationships?

We are seeking highly motivated interns to join our dynamic Sales Development team for a summer internship. This program is designed to equip you with valuable sales skills and industry knowledge, while providing the opportunity to directly contribute to our team's success.

Ideal candidates will possess:

• A strong work ethic, with a desire to learn and grow within a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively present information.
• Proficiency in Google Suite (Docs, Sheets, Decks).

In this internship, you will:

• Gain a comprehensive understanding of our team's analytical strategy for lead generation.
• Master the art of cold calling, email outreach, and leveraging LinkedIn to identify and connect with potential customers.
• Contribute to various projects as assigned by the Sales, Marketing, Enablement, and SDR leadership teams.

This internship offers the opportunity to:

• Develop a strong foundation in B2B sales fundamentals.
• Gain real-world experience in a supportive and collaborative environment.
• Work alongside experienced professionals and learn from industry experts.

Marksman Security is Now Hiring

FLEX OFFICER 

Licensed Security Officers!

Gallatin, TN 

Pay Rate: $20.42p/hr.

Duties and job functions include mobile foot patrol

throughout commercial facility.

The ideal candidate will have previous experience in security

or customer service fields.

Security Officers, sometimes referred to as Security Guards, deter criminal activity, protect property and enforce rules on a property. Some monitor surveillance cameras and alarms from a stationary position, while others patrol areas and do security checks. In factories and offices, Security Officers provide protection for equipment and workers along with checking the credentials of vehicles and individuals coming and going from the premises.

Available Security Officer Positions:

• Rover: Foot or vehicle patrols, responsible for detecting any suspicious behavior and preventing vandalism, thefts or other criminal behavior, etc.

Qualifications:

• At least 21 years of age or older
• High school diploma or equivalent
• Valid TN Security License
• Valid TN Driver's License
• Strong customer service skills
• Familiarity with report writing
• Must be able to read, write, speak, and understand English
• Monitoring and surveillance experience
• Must be able to multitask and prioritize assigned tasks
• Able to meet physical essential functions of the job, i.e.
  
  • Completing foot patrols
  • Walking up and down stairs
  • Working in inclement weather
• Previous security experience is not required however is a PLUS!

Benefits:

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off 
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

#IND3

Marksman Security is Now Hiring

FLEX OFFICER / PT

Licensed Security Officers!

Gallatin, TN 

Pay Rate: $20.42 p/hr.

Come Earn Some Extra Income!

Duties and job functions include mobile foot patrol

throughout commercial facility.

The ideal candidate will have previous experience in security

or customer service fields.

Security Officers, sometimes referred to as Security Guards, deter criminal activity, protect property and enforce rules on a property. Some monitor surveillance cameras and alarms from a stationary position, while others patrol areas and do security checks. In factories and offices, Security Officers provide protection for equipment and workers along with checking the credentials of vehicles and individuals coming and going from the premises.

Available Security Officer Positions:

• Rover: Foot or vehicle patrols, responsible for detecting any suspicious behavior and preventing vandalism, thefts or other criminal behavior, etc.

Qualifications:

• At least 21 years of age or older
• High school diploma or equivalent
• Valid TN Security License
• Valid TN Driver's License
• Strong customer service skills
• Familiarity with report writing
• Must be able to read, write, speak, and understand English
• Monitoring and surveillance experience
• Must be able to multitask and prioritize assigned tasks
• Able to meet physical essential functions of the job, i.e.
  
  • Completing foot patrols
  • Walking up and down stairs
  • Working in inclement weather
• Previous security experience is not required however is a PLUS!

Benefits:

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off 
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

#IND3

Marksman Security is Now Hiring

1st and 2nd shifts

Licensed Security Officers!

Gallatin, TN 

Pay Rate: $20.42 p/hr.

Duties and job functions include mobile foot patrol

throughout commercial facility.

The ideal candidate will have previous experience in security

or customer service fields.

Security Officers, sometimes referred to as Security Guards, deter criminal activity, protect property and enforce rules on a property. Some monitor surveillance cameras and alarms from a stationary position, while others patrol areas and do security checks. In factories and offices, Security Officers provide protection for equipment and workers along with checking the credentials of vehicles and individuals coming and going from the premises.

Available Security Officer Positions:

• Rover: Foot or vehicle patrols, responsible for detecting any suspicious behavior and preventing vandalism, thefts or other criminal behavior, etc.

Qualifications:

• At least 21 years of age or older
• High school diploma or equivalent
• Valid TN Security License
• Valid TN Driver's License
• Strong customer service skills
• Familiarity with report writing
• Must be able to read, write, speak, and understand English
• Monitoring and surveillance experience
• Must be able to multitask and prioritize assigned tasks
• Able to meet physical essential functions of the job, i.e.
  
  • Completing foot patrols
  • Walking up and down stairs
  • Working in inclement weather
• Previous security experience is not required however is a PLUS!

Benefits:

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off 
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

#IND3

Marksman Security is Now Hiring

Flex Officers

Licensed Security Officers!

Gallatin, TN 

Pay Rate: $18.54 /hr.

Duties and job functions include gate operations and  foot patrol throughout commercial facility.

The ideal candidate will have previous experience in security  or customer service fields.

Security Officers, sometimes referred to as Security Guards, deter criminal activity, protect property and enforce rules on a property. Some monitor surveillance cameras and alarms from a stationary position, while others patrol areas and do security checks. In factories and offices, Security Officers provide protection for equipment and workers along with checking the credentials of vehicles and individuals coming and going from the premises.

Available Security Officer Positions:

• Rover: Foot or vehicle patrols, responsible for detecting any suspicious behavior and preventing vandalism, thefts or other criminal behavior, etc.

Qualifications:

• At least 18 years of age or older
• High school diploma or equivalent
• Valid TN Driver's License
• Strong customer service skills
• Familiarity with report writing
• Must be able to read, write, speak, and understand English
• Monitoring and surveillance experience
• Must be able to multitask and prioritize assigned tasks
• Able to meet physical essential functions of the job, i.e.
  
  • Completing foot patrols
  • Walking up and down stairs
  • Working in inclement weather
• Previous security experience is not required however is a PLUS!

Benefits:

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off 
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

#IND3

Welcome to Vaco – an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings.  

Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime. 

• Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees) 
• An Inc. 5000 fastest growing private company in America every year since 2007

A Day in the Life 

Your CFO client just called. Her VP of Accounting just gave notice, or maybe she needs an experienced treasury manager with a strong regulatory background.   

The Senior Director is a strategic business thinker and team builder. Someone who is highly competitive with a servant leader’s heart. Leading through individual production, the Senior Director is the beacon of success by identifying market trends, attracting, and retaining top performing talent, developing high performing teams, coaching, counseling, and teaching.   

Duties and Responsibilities 

• Lead, mentor, and develop a team of sales and recruitment professionals, ensuring they meet their weekly and monthly sales and recruitment targets. 
• Set the standard for the team with pace and intensity of personal production.   
• Foster a collaborative and high-performance culture by encouraging teamwork. 
• Collaborate with business stakeholders, including other teams and leaders, to support the fulfillment of open job orders across the organization. 
• Ensure that the team is using technology effectively to log all activities, track job orders, and maintain comprehensive records for business development. 
• Analyze team performance and identify trends or issues that could affect team output or client satisfaction. 
• Collaborate with clients to understand their needs and ensure that recruitment efforts are aligned with their hiring goals. 
• Encourage a culture of continuous learning and improvement, staying up-to-date with industry trends, recruitment strategies, and business development techniques. 
• Implement and share best practices across the team to drive consistent performance and results. 

‘Best Place to Work’ Perks 

• True base salary and uncapped compensation package that surpasses industry standards.  
• Annual, FIVE STAR vacations (we call it “Vatopia”) for meeting top tier performance goals.  
• World class training where Vaconians learn and exchange ideas.   
• Flexible PTO to take time off that fits your needs and supports your well-being.  
• Technology packages that include smart phone coverage, up-to-date equipment, and top tier online resources.  
• Comprehensive benefits including medical, dental, vision, 401k, fertility, pet insurance, life insurance, disability and more!    

Desired Competencies and Skills: 

• Ensures Accountability ‐ holds self and others accountable to meet commitments.   
• Attracts Top Talent ‐ attracts and selects the best talent to meet current and future business needs.   
• Manages Conflict – handles conflict situations effectively, with a minimum of noise. 
• Customer Focus ‐ builds strong customer relationships and delivers customer‐centric solutions. 
• Instills Trust ‐ gains the confidence and trust of others through honesty, integrity and authenticity. 
• Drives Results ‐ consistently achieves results, even under tough circumstances   
• Resilient ‐ rebounds from setbacks and adversity when facing difficult situations.   
• Action Oriented ‐ takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.   
• Communicates Effectively ‐ develops and delivers multi‐mode communications that convey a clear understanding of the unique needs of different audiences.   
• Decision Quality ‐ makes good and timely decisions that keep the team moving forward.   
• Drives Engagement ‐ creates a climate where people are motivated to do their best to help the organization achieve its objectives.   

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education/Experience:  

• Bachelor’s Degree required. CPA, CFA, MBA or other professional designation a plus.  
• Minimum 5 years’ selling accounting/financial permanent placement or direct-hire recruiting services.  
• Background in audit, tax, and/or public accounting a plus.  
• Proven success achieving and/or exceeding performance goals.  
• Strong desire to lead while remaining hands-on in business development and/or recruitment. 

Technical Skills:  

• Must have working knowledge of MS Office Suite 
• Experience with Bullhorn preferred. 

Basic Skills:  

• Able to work with a sense of urgency and meet tight deadlines; Organized, detailed, and results driven. 

Travel: 

<20% -Occasional travel to annual conference or client sites