Title of role: Assistant Buyer, Men's Apparel
Location: New York or Boston; Hybrid (2 days in the office required) 
Approved Salary Range: $59,000 - $66,500

About the Role:

As an Assistant Buyer, you’ll be responsible for supporting the Buyer by providing key market trends, order writing, and maintaining relationships with vendors. This role will survey the competitive retail landscape and use their findings to make informed suggestions concerning pricing and merchandise assortment.  

We are looking for candidates who are analytical, collaborative, and curious, who can form productive relationships with cross functional partners as well as key vendors. These skills will greatly assist in the procurement process of merchandise.

Key Responsibilities:

• Analyze sales trends, inventory, and margin to achieve KPIs (key performance indicators) 

• Research competitive landscape and conduct market research to bring market trends to life on our sites 

• Foster relationships with vendors to maintain our position as an established off-price channel for the most recognized brands 

• Mentor Merchandise Assistants to ensure proper and timely completion of work assignments 

• Collaborate closely with cross-functional partners to ensure our sites continue to surprise and delight our members 

• Curate boutiques based on current trends and inventory levels to achieve KPIs (key performance indicators) 

About you:

• Ability to adapt well to changes in direction and priorities in a fast-paced and deadline-oriented environment 

• Embody our values, especially collaborative and kind! 

• Passionate about Merchandising, e-commerce, and all things fashion! (Place vs years exp) 

Experience and Background Needed:

Education 

• Bachelors 

Years of experience 

• 1-3 years of experience in merchandising or retail environment  

Technical skills 

• Proficient in MS Office Suite (Excel: VLOOKUPs, Pivot Tables, and Formulas) 

• Experience with Merchandise software tools  

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

THE ROLE: Warehouse Associate

 Location:  Shepherdsville, KY

Overview: The Warehouse Associate is responsible for performing various general warehouse duties. Warehouse Associates will operate cross-functionally throughout the distribution center to ensure efficient running of the distribution center in order to meet customer needs.

 Key Responsibilities:

• Order Fulfillment: Accurately pick, pack, and prepare customer orders for shipment, utilizing RF scanners, carts, and multi-level mezzanines.
• Receiving & Put-Away: Receive, unload, and put away incoming products, ensuring items are correctly profiled and stored in the warehouse management system.
• Inventory Control: Participate in regular cycle counts and inventory audits to ensure accuracy. Process, inspect, and credit customer returns according to established procedures.
• Material Handling: Safely operate material handling equipment such as pallet jacks and conveyors to move freight, stock, and other materials.
• Safety & Organization: Maintain a safe, clean, and organized work area by strictly adhering to all 5S principles and company safety policies.
• General Duties: Uphold all company policies and ethical standards. Perform value-added services and other duties as assigned.

Shift Structure (subject to change based on business need)

• First shift (Weekday)
  • Pay: $17.00 per hour
  • Schedule: Monday – Friday 
  • Hours: Typical shift is 6am-2:30pm but times can vary depending on overtime. Must be available to work 8-10 hour shifts.

 Requirements:

• H.S. Diploma or General Education Degree (GED) or equivalent work experience preferred
• Relevant experience in a warehouse, distribution, or manufacturing environment preferred.
• Successful completion of a post-offer criminal background check
• Must provide proof of right to work in the U.S.
• Must be willing and able to work overtime as required, may include weekends
• Must be able to provide regular and reliable attendance
• Must have a positive, team-oriented attitude and a willingness to help others
• Must be able and willing to be cross-trained and rotate through various warehouse functions

 Physical Demands:

• Requires manual dexterity to handle, feel, and manipulate objects and use handheld devices.
• Must be able to stand, walk, bend, squat, stoop, and reach for the duration of an 8 to 10-hour shift.
• Must be able to lift, move and carry objects weighing up to 50 pounds without assistance.
• Must be able to push and pull carts and other equipment with a force of up to 75 pounds.
• Must be able to climb ladders and stairs, and work at elevated heights of up to 40 feet
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to hear, speak, and read to effectively communicate with team members and supervisors.

 Work Environment: Work is performed in a warehouse facility. The work environment is characterized by moderate to loud noise levels from machinery and equipment. The facility is not climate-controlled and is subject to seasonal temperature fluctuations, potentially exceeding 90 degrees Fahrenheit in summer and falling below 40 degrees in the winter.

 Perks

• Associates are eligible for Medical/Dental/Vision benefits on DAY ONE of employment
• Recognition lunches for employee achievements
• $250 Referral Bonus

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#LI-Onsite

Title of role: Senior Buyer, Women's Sportswear
Location: New York or Boston; Hybrid (2 days in the office required) 
Approved Salary Range: $105,000 - $125,000

About the Role:

As a Senior Buyer at Rue Gilt Groupe (RGG), you will be a visionary leader within our Women’s Sportswear category, responsible for driving high-impact results that align with our mission to be the most engaging online off-price style destination. You will lead a team to develop and execute merchandise strategies that maximize profitability while consistently "surprising and delighting" our members. 

This role is critical to RGG’s larger business objectives; you will combine data-driven "science" with the "art" of merchandising to solve complex business problems at a rapid pace. You will act as a primary driver of growth, ensuring our footwear offerings spark delight through daily discovery

Key Responsibilities:

Strategy & Innovation 

• Develop and execute a comprehensive sportswear strategy that maximizes profitability and market share 

• Identify and capitalize on potential brand and product business opportunities 

• Leverage market trends and data-driven analysis to anticipate customer needs and innovate the product assortment 

Business Operations & Relationships 

• Drive sales performance, meet revenue goals, and deliver consistent margin improvements. 

• Build and maintain direct relationships with key suppliers, including vetting new prospects and negotiating complex contracts, terms, and conditions. 

• Manage inventory and turn through proven analytical thinking to ensure optimal stock health. 

Cross-Functional Collaboration

• Coordinate with Marketing, AP, Programming, Planning, and Production teams to ensure sportswear products are properly merchandised 

• Collaborate across departments to include all pertinent information in sales events, maximizing sale potential 

• Lead and mentor a team, fostering an environment of empowered decision-making and professional growth. 

About you:

You are a self-starter and a tenacious problem-solver who thrives in a fast-paced environment. You are "product obsessed" and possess a critical eye for trends, balanced by a disciplined, analytical mindset. You value kindness and straightforward communication, treating others as you want to be treated while engaging in spirited, passionate debates to reach the best outcomes. You are a collaborative partner who listens to diverse perspectives and is not afraid to take creative risks to lead rather than follow. 

Experience and Background Needed:

Education 

• Bachelor’s degree in Fashion Merchandising, Business, or related field preferred. 

 Years of experience 

• Minimum of 8 years’ experience in retail or e-commerce. 

• At least 4 years of direct buying experience, specifically within women’s sportswear or a high-growth fashion category 

Technical skills 

• Advanced analytical skills with a focus on sales, inventory, and turn metrics. 

• Expertise in vendor negotiation and contract management 

• Proficiency in retail math and e-commerce merchandising tools 

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Title of role: Short Term Graphic Designer
Location: Boston, MA; Hybrid (2 days in the office required) 
Approved Salary Range: $55,000- $57,000

**This is a 3 month contract to start**

About the Role:

The Boutiques Short Term Graphic Designer is responsible for designing and developing digital and print assets to support the Rue La La & Gilt teams. We’re looking for someone with the desire to be a part of something big, the training and foundation to create outstanding work daily, a sophisticated aesthetic sense, and the interest to collaborate and succeed in a dynamic retail fashion environment. You’ll be joining a team that takes pride in the excellence of everything they do, all while respecting and protecting the integrity of the world-class brands featured on-site.

Key Responsibilities:

• Execute on-brand design demonstrating considered layout, image composition, typography, and a sophisticated use of color palette
  ● Design a variety of assets for Boutiques, Marketing, and Acquisitions, including Boutique Main doors, advertising assets, and internal creative needs, from conceptualization through final approval
  ● Work collaboratively and constructively on each project with other members on the team including Copywriters, Marketing Managers, Art Directors, Designers, and Brand Operations
  ● Develop designs in a fast-paced environment without compromising quality, and be able to shift priorities based on changing calendars

Experience and Background Needed:

• • BA in Graphic Design
    ● 0-2 years of relevant work experience as a junior designer or as a designer in an agency or in-house creative group
    Technical skills
    ● Skilled with imaging applications such as Adobe Photoshop, Adobe Illustrator and Adobe InDesign
    ● Experience creating and optimizing graphics for the web
    ● Great, positive attitude – we are a highly collaborative and collegial team
    ● Desire to learn new things and keep abreast of the world of fashion, style, design, retailing and ecommerce
    ● A strong portfolio showing training and potential
    Bonus points for…
    ● Skills and experience with video applications such as Adobe Premiere Pro and Adobe After Effects are a plus
    ● Any photography Art Direction experience

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

THE ROLE: On Call Assistant Stylist (Onsite)

We’re looking for…

This is the perfect position for someone who is interested in the world of e-commerce and fashion or a student that needs flexible hours that will accommodate a busy schedule. The hours would be part-time, anytime between 7:00 AM & 5:00 PM (Monday through Friday). The responsibility of the Assistant Stylist I is to work with the various merchandise coordinators as well as the styling, photo and features teams to ensure that merchandise is properly tracked, prepared, distributed and secured throughout our production cycle. The Assistant Stylist I will report directly to the Sr. Stylist. This position is Onsite at our Shepherdsville, KY location.

What You’ll Do:

• Steam women’s, men’s, and kids’ clothing, un-pack and hang garments, organize racks, scan racks to sets
• Partner with merchandise coordination team to shepherd and care for samples throughout the photo process maintaining vendor packaging, sku tags, and apparel tags
• Prep a variety of merchandise for photographers – including shoes, handbags, fashion accessories, jewelry and more
• Ensure a clean and hazard-free
• Repack merchandise on an as needed

About You:

• Must be able to stand for up to approximately 8 hours
• Work well with others and with minimal supervision
• Highly organized and attentive to detail
• Merchandising, retail and/or fashion styling experience preferred
• Ability to juggle multiple responsibilities and meet tight and often shifting deadlines
• Strong organizational skills
• Strong collaboration, communication and interpersonal skills

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Expected Salary Range: $17.00 hr

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

#LI-Onsite

Title of role: Sr. Analyst, Growth Marketing
Location: New York or Boston; Hybrid (2 days in the office required) 
Approved Salary Range: $95,000 - $110,000

About the Role:

Rue Gilt Groupe is seeking a digitally-led marketing professional to join our entrepreneurial, analytical marketing team. As a Sr. Analyst, Growth Marketing, you will be a key driver of our mission to be the most engaging off-price style destination. You will lead initiatives to drive top-line growth through New Member acquisition, specifically focusing on the strategy and execution of our Google Shopping and Paid Search channels.

This role is highly cross-functional, requiring you to partner with Technology, Product, Creative, and Merchandising teams to deliver measurable results. You will gain deep exposure to the intersection of Ad Tech and retail while solving complex business problems in a fast-paced environment. At RGG, we Empower our analysts to move beyond platform metrics and focus on true business outcomes that spark delight for our members.

Key Responsibilities:

Scalable Growth & SEM Strategy

• Deliver measurable growth in revenue and customer acquisition through expert management of Google Shopping, Performance Max, and Search.
• Optimize efficiency through structured testing, smart bidding, and strategic budget allocation to ensure we are leading, not following, in the SEM space.
• Partner with Product teams to unlock incremental performance by improving our product feed strategy and data quality.

Data-Driven Impact & Analysis

• Identify high-impact opportunities for growth by conducting deep-dive analyses of campaigns, products, and customer segments.
• Translate complex data into clear, actionable insights that influence high-level investment decisions.
• Shift focus from standard platform KPIs to holistic business outcomes, ensuring every dollar spent drives long-term value.

Channel Innovation (SEO, GEO & Beyond)

• Test into expansion opportunities across the full Google ecosystem, including YouTube, Display, Demand Gen, and Gmail.
• Build future-ready channels by supporting visibility in AI-driven search (GEO) through improved structured data and content signals.
• Bridge the gap between paid, organic, and AI visibility to establish emerging growth channels.

Strategic Communication & Leadership

• Influence leadership by articulating risks, opportunities, and growth paths through clear, concise recommendations.
• Collaborate cross-functionally to ensure marketing strategies align with merchandising goals and brand identity.

Experience and Background Needed:

You are a Tenacious problem-solver with "analytical horsepower" and a high tolerance for ambiguity. You are an Innovative thinker who brings new ideas to the table and is not afraid to take creative risks to drive growth. You are Passionate about Ad Tech and e-commerce, possessing a deep curiosity for how data can improve the shopper experience. Above all, you are a Collaborative partner who communicates with Kindness and clarity, thriving in an environment where spirited debate leads to the best outcomes.

• BS/BA in Economics, Mathematics, Engineering, Business, or another concentration with a significant quantitative focus.
• 2–4+ years of experience in e-commerce, retail (Marketing or Planning), strategy consulting, or a high-growth analytical environment.
• 2+ years of specific experience with Search marketing and Google Ads preferred.
• Feed Management: Experience with product feed tools like Rithum, Feedonomics, or Google Merchant Center is preferred.
• Analytical Tools: High proficiency in Excel and PowerPoint is required; experience with Tableau or similar BI tools is a major plus.
• Emerging Tech: A genuine interest in AdTech, GEO (Generative Engine Optimization) and the evolving AI search landscape.
• Communication: Exceptional interpersonal skills and the ability to drive action in a dynamic organization.

What our team offers

Working at RGG is more than just a job; it’s an opportunity to join a mission-driven team that values Innovation and Impact. We are committed to supporting our employees' success and well-being:

• Comprehensive Coverage: Robust health, dental, and vision insurance effective on the date of hire.
• Time & Flexibility: Generous Flex Time Off (FTO) and flexible remote/hybrid work options that support a healthy work-life balance.
• Culture: A supportive, inclusive culture that encourages innovation, safety, and creative risk-taking.
• Community: Paid volunteer opportunities and regular DEI celebrations to foster a strong sense of community and collaboration.
• Impact: The chance to make a real, measurable impact at a mission-driven, fast-growing company poised for major expansion.

We encourage you to apply

Even if you don’t meet every single qualification, we’d still love to hear from you. We value passion, curiosity, and a commitment to learning as much as experience.  We celebrate diverse perspectives and strive to create an inclusive environment for all our Associates.

Work Authorization

Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

The above statements are intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job positions or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

We are always looking for passionate and collaborative candidates who are interested in joining our company. Rue Gilt Groupe offers a variety of roles in different departments which hire new Associates all times of year. 

We encourage you to check out each department's page on the career site to learn more. 

If you don’t see any current vacancies on your team of choice, please submit your resume below. You'll be able to let us know which department(s) you’re interested in so we can stay in touch about upcoming positions and company news. 

We are looking forward to learning more about you!