At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Knox county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Job Summary

The Business Development Manager (BDM) – IG Therapy will be responsible for driving growth in IVIG (Intravenous Immunoglobulin) and SCIG therapies across targeted call points and payers types. This role is therapy-specific and focused on expanding IVX Health’s footprint in the IVIG space by cultivating relationships with referring providers, identifying new IVIG opportunities, and executing strategic sales initiatives. The BDM will work closely with market BDMs & BDRs, payer access, and specialty pharmacy and operations teams to ensure seamless patient onboarding and therapy delivery.

Key Responsibilities

• Market Expansion & Referral Development
• Identify and engage net new IVIG referring providers, including specialists in neurology, immunology, and oncology.
• Expand existing IVIG accounts and develop new ones in designated territories.
• Maintain a consistent IVIG-focused presence in provider conversations to drive awareness and referrals.

• Sales Strategy & Execution
• Implement refined selling motions tailored to IVIG therapies, including therapy-agnostic order forms and product-specific initiatives (e.g., Gamunex-C).
• Collaborate with ASM and Growth leadership to align on territory goals, sales targets, and performance metrics.
• Participate in retraining programs focused on IG sales approaches and reimbursement strategies.

• Cross-Functional Collaboration
• Partner with Prior Authorization (PA) and Intake teams to deploy preferred product matrices and streamline onboarding.
• Coordinate with Clinical and Operations teams to ensure patient onboarding and provider support.
• Support market level collaboration with pharma partners (e.g., Octapharma, Takeda).

• Data & Reporting
• Utilize CRM systems (e.g., Sugar) to track referral activity, account status, and sales performance.
• Provide feedback on market trends, competitor activity, and therapy adoption to inform strategic decisions.

Qualifications

• Proven experience in specialty pharmaceutical sales, preferably in IVIG or related infusion therapies.
• Strong understanding of the IG market, including Part B and Part D dynamics, reimbursement models, and provider behaviors.
• Demonstrated success in opening new accounts and driving therapy-specific growth.
• Excellent communication, presentation, and relationship-building skills.
• Ability to work independently and collaboratively across cross-functional teams.
• Familiarity with CRM platforms and data-driven sales reporting.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

We are looking for a results-oriented Senior Customer Success Manager, who is passionate about being a strategic partner to our clients. This role is responsible for developing and maintaining strong relationships with key accounts, serving as the expert to drive program success, improve customer adoption, and identify growth opportunities.

As the primary point of contact for your accounts, you will oversee all aspects of client engagements across a variety of services, ensuring client goals are met while proactively addressing inquiries, goals, and expectations. You will collaborate closely with Operations, Strategy, and Analytics partners to reduce churn, secure upsells, and drive measurable ROI for our clients. Additionally, you will lead strategic conversations, including performance reviews (QBRs), and provide insights that enhance long-term client success.

This role requires a proactive, strategic thinker who can work both autonomously and collaboratively in a fast-paced environment. The Senior Client Success Manager will play a key role in shaping the client experience at Zeta.

RESPONSIBILITIES

• Own and maintain strong relationships with strategic accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
• Partner with Customer Success leadership to manage and scale accounts, ensuring long-term growth and performance optimization
• Serve as the main point of contact for client communications, program management, and strategic recommendations, ensuring seamless customer experience.
• Develop and manage a client roadmap outlining major milestones, testing initiatives, and opportunities for expansion.
• Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic thought partnership and recommendations that drive performance improvements, creative enhancements, and revenue growth.
• Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
• Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
• Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented, coordinated across teams, and executed.
• Develop and share best practices with internal teams to continually improve operational efficiency, quality of work, and platform effectiveness.

REQUIREMENTS 

• 5–6+ years of experience in online advertising, digital media, publisher, or ad-tech industries within Account Management, Client Services, or a similar function.
• Proven ability to develop and nurture client relationships at all levels of the decision-making process.
• Strong communication skills with the ability to drive client and executive-level conversations.
• Exceptional oral and written communication skills, including business writing, training, and presentation abilities.
• Highly organized with strong attention to detail, able to manage multiple projects in a fast-paced environment while prioritizing effectively.
• In-depth knowledge of the complex MarTech landscape
• Self-starter with excellent time management skills and the ability to work independently while collaborating cross-functionally.
• Strategic thinker with strong problem-solving skills and the ability to identify opportunities for account growth and optimization.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000 - $90,000.00, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

This territory cover - New York City, New Jersey, Delaware, Eastern Pennsylvania, Maryland, Virginia, Tennessee, Kentucky

Summary of Job:

The Regional Account Manager (RAM) – Rare Disease is a critical commercial role responsible for expanding the diagnosed patient population and driving appropriate treatment initiation through education-driven, data-informed field engagement. This role is designed to complement existing Regional Business Manager (RBM) coverage by placing primary emphasis on new and earlier patient identification, diagnostic pathway enablement, and referral network activation.

In rare disease markets, where growth is driven by patient identification rather than market share shifts, the Regional Account Manager focuses on uncovering diagnostic gaps, enabling earlier disease recognition, and ensuring appropriate handoff of qualified patient opportunities to RBMs for treatment initiation and account execution. The RAM serves as a field integrator across the local ecosystem and works in close collaboration with Regional Business Managers and relevant cross-functional partners

Essential Functions:

Patient Identification & Diagnostic Enablement

• Identify rare disease patients through engagement with healthcare providers, including but not limited to IM/FP, General Pediatrics, Rheumatology, Physical Therapy, Pain Management, and other non-traditional specialties
• Identify and address diagnostic gaps within targeted accounts that may delay or prevent accurate diagnosis
• Map, influence, and support local diagnostic and referral pathways to reduce time from disease suspicion to confirmed diagnosis
• Support appropriate use of diagnostic tools and specialist referrals, including utilization of approved HCP identification tools
• Serve as a field integrator to help ensure potential patients are identified throughout the diagnostic journey

Territory Strategy & Data-Driven Execution

• Develop and execute a business plan focused on patient identification and diagnostic activation
• Utilize claims data, internal analytics, Power BI mapping, and other approved data sources to identify high-probability patient opportunities
• Continuously refine targeting and territory strategy based on real-world outcomes, field insights, and performance metrics
• Analyze local and regional trends to inform short- and long-term business planning

Cross-Functional Collaboration

• Partner closely with Regional Business Managers and appropriate cross-functional partners to ensure coordinated, compliant patient identification efforts
• Execute compliant transitions of qualified patient opportunities to RBMs for treatment initiation and account execution

Compliance & Professional Conduct

• Communicate all disease, diagnostic, and product-related information in a truthful, non-misleading manner consistent with company policies and all applicable laws and regulations
• Utilize only on-label, approved materials and seek guidance from management, Compliance, or Legal when uncertainty exists
• Adhere strictly to all regulatory, compliance, and company policies, including appropriate handling of confidential patient information

Success Metrics (KPIs)

Primary Metrics

• Number of newly identified and qualified patient opportunities
• Growth in confirmed diagnoses
• Expansion of new prescriber base
• Qualified patient transitions to RBMs

Secondary Metrics

• Conversion of qualified transitions to enrollment forms
• Contribution to new patient starts
• Percentage of transitions meeting defined qualification criteria (including pedigree relevance and confirmed referral pathway)
• Educational discussions, including speaker programs and conferences

Job Requirements:

Education 

• Bachelor’s degree in science or business required. 

Experience 

• Minimum of 5 years of rare disease experience or experience selling in complex disease states preferred
• Demonstrated experience and success in patient identification, disease education, or complex diagnostic markets
• Proven ability to operate effectively in long-cycle sales environments
• Strong analytical skills with the ability to translate data into actionable territory strategies
• Demonstrated ability to influence multiple stakeholders without direct authority
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to work autonomously while maintaining strong cross-functional collaboration
• Residence within close proximity to assigned geography
• Commitment to continuous learning and professional development

Preferred Qualifications

• Experience in rare disease or other highly specialized therapeutic areas
• Demonstrated understanding of referral networks
• Strong business planning and strategic thinking capabilities
• Strong business development skills

Travel Requirements

• Requires up to approximately 70% domestic travel
• Must possess a valid U.S. driver’s license with a clean driving record
• Position requires overnight domestic travel based on regional and territory needs

Technical Skills

• Proficient in Microsoft Office Suite and CRM systems
• Comfortable with data visualization and analytics platforms

Non-Technical Skills

• Highly motivated with strong attention to detail
• Ability to manage ambiguity and complexity
• Strong problem-solving skills
• Cultural sensitivity and ability to collaborate within a multinational organization

The anticipated salary for this position will be $185,500 to $202,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

• 401K with company matching
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes a Summer and Winter Shut-Down, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at  212 Carnegie Center Dr. Suite 510 Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

#LI-PE1

#LI-Field

About the Role: 

The Customer Success Manager’s primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. The CSM will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. The CSM shall have regular contact with multiple key customers and work internally with cross functional departments in representing the voice of the customer, to actively resolve concerns and accommodate reasonable requests. To be successful in this role, all customer communication, both oral and written, with key stakeholders at strategic customers will be accurate and informative. Additionally, as the main point of contact for a customer, the CSM will understand the customer's business and needs and will focus efforts on tasks that result in higher customer satisfaction and retention.

What You'll Do:

• Work directly with a portfolio of customers to define success and drive adoption and value
• Help our customers identify, frame and realize value out of using Billtrust
• Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Billtrust platform is properly leveraged to achieve them
• Assist customers in driving user adoption and change management within their organization
• Build and maintain strong relationships with all key customer stakeholders
• Monitor and report on the overall well-being of customers, tracking key health and usage indicators
• Serve as a point of escalation for key customer issues and ensure swift resolution
• Drive customer advocacy through case studies and references
• Ensure high customer satisfaction and retention
• Evangelize the capabilities of the Billtrust platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
• Work with the services teams to facilitate the onboarding of new customers

What You Bring: 

• Experience working with C-Level executives in supporting and providing them advice and presenting analysis to sustain your advice
• 3+ years’ experience in management consulting and/or value selling (could have been working in internal strategy/consulting departments)
• Located in Nashville, Tennessee with the ability to work hybrid out of our office
• Understanding of key Financial Services and technology trends
• Understanding and hands on experience working in large/complex opportunities or working at/with large and complex companies (where it was required to manage multiple agendas and stakeholders)
• Ability to understand complex scenarios and business operations using limited information and able to extrapolate recommendations on path forward and key set of initiatives for executives to consider
• Preferably: experience working in roles that had a strong technology component (that at least required an understanding of the impact technology can have)
• It is critical to be proactive and have a collaborative attitude
• We work in a fast pace and dynamic environment, so you need to make things happen
• Able to influence and drive others when working in a virtual team environment

The expected base salary range for this position is $80,000 - $90,000 USD annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

This position will join the Advizex team, a Myriad360 company. 

About Advizex 

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. 

For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. 

This role will join the Advizex team and play a key part in continuing that legacy. 

Learn more about Advizex here! 

Role Overview 

The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients. 

Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Tennessee. 

Key Responsibilities 

• Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
• Prepare and execute workshops
• Promote process standardization and efficiencies
• Determine and document detailed requirements
• Design process solutions
• Provide advisory and Implementation services and solutions
• Configuration of the platform and applications
• Solution appropriately following ServiceNow Best Practices
• Train, enable, and/or educate the client on the solution
• Provide post go-live support
• Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform
• Contribute to proposals edit proposals and recommend content
• Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer
• Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities
• Determine how industry trends, product announcements and advances in technology may impact the customer
• Develop successful relationships with team members, partners and customers
• Ensure effective coordination and support between account teams and supporting technical resources 

Required Qualifications 

The ideal candidate will have 3–5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes: 

ServiceNow & Technical Experience 

• Experience leading or guiding ServiceNow implementations using Agile methodologies
• Strong experience with ITSM and ITOM
• Experience delivering ServiceNow integrations with external systems
• Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.) 

Delivery & Engagement Management 

• Proven ability to manage stakeholders and drive accountability through project completion
• Experience working within an Agile delivery model, including requirements gathering, development, and testing
• Engagement management experience, including planning, reporting, delivery, and project closure
• Strong consultative approach with the ability to communicate business process improvements clearly and effectively 

Business & IT Acumen 

• Prior experience working within IT Operations outside of ServiceNow-specific roles
• Solid business analysis skills, including translating business needs into technical solutions
• Working knowledge of ITIL / ITSM / SACM concepts and best practices 

Certifications & Credentials 

• ServiceNow Foundational Certifications (CSA and/or CAD)
• ServiceNow Implementation Certifications (CIS)
• ServiceNow Sales Accreditations 

Additional Requirements 

• Ability to work effectively with both technical and non-technical stakeholders  

As an Advizex employee, you will be eligible for the following benefits and perks: 

• Company-subsidized medical benefits
• Dental and vision coverage offered
• 17 PTO days
• Flexible Work Arrangements
• Retirement Savings Plans
• Paid Long Term Disability
• Basic Life Insurance offered 

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $105,000- $115,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.  

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings. 

Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital.

We are driven to create quality real-world data in ophthalmology, neurology, urology, and oncology to accelerate quality insights across the drug lifecycle and within medical practices. Additionally, we are driven to advance the quality of care and quality of life for patients. DRIVE defines our internal purpose and is the galvanizing force that helps ground us in a shared corporate culture. DRIVE is: Diversity, Responsibility, Integrity, Voice-of-Customer and End-Results. Click here to read more about our culture and values.

Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, MN, NC, NJ, NV, NY, OH, PA, SC, TN, TX, VA, WA, D.C. All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply. 

Candidates based in the Bay Area, New York City, and Knoxville, Tennessee will be give priority consideration. For these locations, the position will follow a hybrid work model, with 3 days per week in office and the remaining days working from home. 

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Title: Clinical Research (Senior) Manager 

Why This Role Matters:

As a Clinical Research (Senior) Manager, you will manage research projects and partnerships, including both scientific guidance and execution of the research deliverables. In partnership with the Clinical Research Director and Data Scientists, you are capable of leading research projects from pre-sale alignment through study execution. This position requires an ability to partner cross-functionally to support the evolution of commercial research opportunities into active studies. You will collaborate with Research and Medical team members on internal projects to expand and/or validate research offerings. This role will report to the Director, Clinical Research

What Will You Gain: 

• Expertise in the oncology real-world data industry, a fast-growing segment of health data 
• Experience in oncology research and analytical methods to answer key questions for healthcare providers and life science companies 

What To Expect in Your First Year at Verana Health:

In thirty days, you will:

• Support research deliverable execution in a subset of research projects
• Review and provide feedback on project collateral (e.g., protocols, abstracts. etc.) 

In three months, you will:

• Contribute to internal and external meetings related to research 
• Draft project collateral for studies for which you will be responsible

In six months, you will:

• Lead the development of project collateral, research protocols, abstracts, posters and manuscripts 

In one year, you will:

• Effectively partner with Research Data Scientists to execute on active research projects
• Run internal and external meetings related to research
• Support the Commercial team in sales engagements 
• Collaborate cross-functionally to address data, quality and research questions/needs  

How You Will Impact Verana Health:

• In partnership with other members of the Research team, develop research protocols, abstracts, posters, and/or manuscripts as needed by a project 
• Partner with the Commercial Team to expand our research projects and partnerships
• Confidently represent our research capabilities to internal and external parties
• Suggest, implement, and manage priorities for improvements to research process based on research of the evolving space, business needs and client feedback
• Examine analytical results for robustness, validity, and out of sample stability and present findings to various stakeholders

Skills and Experience that Will Help You Succeed:

• Master’s degree or greater in public health, statistics, data science, computer science or equivalent  
• 5+ years of relevant research and/or work experience in the field of oncology 
• Experience owning and developing research protocol documents, abstracts and manuscripts to support life science and/or academic use cases
• Solid foundational knowledge of epidemiology and basic statistics
• Strong organizational and time management skills
• Exceptional verbal and written communication skills
• Must possess the ability to prioritize assignments to meet required deadlines
• Must be able to function effectively in a dynamic, fast-paced, diverse environment including collaborating with a variety of internal/external stakeholders  
• Must be a self-starter who can work autonomously
• Must be approachable, friendly, and effective as a team member

Nice to Have:

• Experience working with electronic health record (EHR) data and/or other real-world data preferred

Benefits:

• We provide 100% health, vision, and dental coverage for employees 
• 401K Match
• Flexible vacation plans 
• $700 learning and wellness annual stipend 
• Headspace meditation app access

Final note:

You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Caution to Job Applicants: Be vigilant against potential scams. Verana Health will never ask for payment or personal information upfront. Verify company details, cross-check job offers, and trust your instincts. Any legitimate job offer will be received by a Verana Health email account (not via gmail, text or other means) Report suspicious activities to protect yourself and others in the job-seeking community.

#LI-REMOTE

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

Our Partnership Program is a key initiative for the company. The Partner Account Manager’s primary duty is to engage, build and develop Human Interest’s key accounts and growth opportunities. We're looking for a forward-thinking, meticulously organized, and self-motivated sales professional who can thrive in a fast-paced environment.  You'll accelerate our partner relationships to help us exponentially reach more small and medium businesses across the United States, which is essential to our growth. This role requires someone who is proactive, creative, and can exercise their own discretion and judgment to create their own solutions when needed.

What you get to do every day

• Develop, build, and amplify referral relationships with tech partners, human capital management partners, benefit brokers, CPA's and financial advisors in the SMB space
• Create and build strategic referral networks and partnerships focused on lead generation and new partnership opportunities 
• Proactively identify and resolve emerging issues and offer solutions by working cross-functionally with Sales, Product, Marketing, Legal and Finance 
• Collaborate with Partner Marketing to innovate and execute unique initiatives to promote partner sales (e.g, educational events, email, webinars, etc.)
• Work with partners to establish business goals and performance metrics (e.g, depth of sales pipeline and revenue generation) to develop and execute effective go-to-market strategies and demand-generation activities

What you bring to the role

• 2+ years of experience building, developing, and maintaining relationships with tech and human capital management (HCM) partners, benefit brokers, CPA's and financial advisors in the SMB space (including territory sales and business development)
• Successful - Proven track record of success in a quota driven sales environment
• Passionate - You are a highly motivated individual contributor and relationship builder that can operate independently
• Dynamic - You can thrive in a fast-paced, and ever-changing environment
• Resilient—You bounce back from setbacks quickly, are resourceful, and find creative ways to get things done.
• Solutions-oriented - Willingness to get your hands dirty while managing and solving operational partnership issues
• Extraordinary communication and interpersonal skills — people trust you and sense that you are advocating for something you believe.
• Tech-savvy - familiarity using Salesforce to manage sales cycles is preferred
• Growth mindset - You can embrace feedback and hold yourself accountable.
• Coachable- Ability to absorb information, training, and guidance and successfully implement and execute
• Travel - Ability to be In the field 3 days/week

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, we consider a number of factors to determine the appropriate pay range for each position, including the cost of labor in different markets across the U.S. The total On Target Earnings (OTE) for the role described in this job posting is $135,000 - $140,000 which includes a base salary of $70,000, and a variable target compensation of $70,000. The specific pay rate offered is based on the candidate’s relevant skills and experience. Base pay is just one component of our Total Rewards package, which also includes a comprehensive suite of physical, financial, and mental wellness benefits. Additionally, employees receive stock option grants, enhancing long-term financial growth and investment in our company's success.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents  
• Carrot: Fertility healthcare and family forming benefits
• Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at careers@humaninterest.com

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person
• Order medical records from providers and communicate with clients and providers during the course of treatment
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files
• Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business

Qualifications

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred)
• At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred)
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies and medical providers
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
• Remote and/or hybrid not eligible

#LI-KL1

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person
• Order medical records from providers and communicate with clients and providers during the course of treatment
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files
• Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business

Qualifications

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred)
• At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred)
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies and medical providers
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
• Remote and/or hybrid not eligible

#LI-KL1

About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below. 

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex-wide arrears and litigation cases. 

• Document lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. 

• Alerting staff of move-ins, move-outs, and any emergencies. 

• Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations. 

• Coordinate vendor bids and contractor quotes. 

• Conduct and document unit inspections. 

• Conduct bi-annual walk-throughs with the Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with the construction team on avoiding violations, inspections, and necessary access. 

• Attend monthly financial catch-up meetings and monitor budgets. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification. 

• Bachelor's degree preferred. 

• EIV experience. 

• Yardi and Realpage experience preferred. 

• TCS certification for tax credit properties. 

• Experience in Affordable Housing 

• Proficient in Microsoft Office Suite. 

• Ability to multi-task and meet tight deadlines. 

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead’s property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property’s premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. 

RESPONSIBILITIES: 

• Supervision of other maintenance employees. 

• Taking a leadership position on special projects. 

• Perform a variety of skilled maintenance and repair tasks.  

• Strong knowledge of accident and safety precautions.  

• Proficient in a specific trade with general maintenance and repair skills. 

• Work independently on routine projects and receive assistance for more complex projects. 

• Occasional need to work overtime for special projects or emergencies. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years experience in property maintenance. 

• Proficient in a specific trade with general maintenance and repair skills. 

• Knowledge of tools, techniques, and terminology of building and mechanical trades. 

• Strong knowledge of accident and safety precautions.  

• Knowledge and experience using a variety of tools and equipment to complete tasks.  

• Great organization and project management skills. 

• Able to implement and improve policies and procedures. 

• Proficient in Microsoft Office Suite. 

• Being knowledgeable in Yardi Software and Realpage a plus. 

Location: Remote and traveling 50% of the time, but could be up to 70%.
Territory: Southeast Acquisition Accounts
Reports to: Mid City Manager

The Acquisition Account Executive, Mid City is responsible for driving net new growth by converting TASER-only customers into full Axon ecosystem partners. This is a quota-carrying, external field position focused on introducing Axon’s broader portfolio — including body-worn cameras, digital evidence management, software solutions, and connected devices — to agencies currently using TASER as their sole Axon product.
Success in this role requires the ability to:

• Articulate complex, multi-solution offerings in a clear and compelling way.
• Build and maintain senior-level relationships across law enforcement and government stakeholders.
• Navigate within customer agencies and units to uncover needs and influence buying decisions.
• Lead cross-functional Axon teams (Sales Engineers, Customer Success, Proposals, etc.) to deliver value-based outcomes.

The Acquisition Account Executive provides technical and administrative product information, conducts solution demonstrations, and delivers product training to ensure customer readiness and adoption. Above all, this role demands a hunter mindset, strong consultative selling skills, and the ability to transform single-product relationships into long-term, multi-solution partnerships.

Your Day-to-Day:

• Manage and grow revenue and market share at TASER-only agencies to maximize customer satisfaction and achieve Axon’s strategic objectives.
• Develop and maintain client relationships to ultimately drive expansion into Axon’s ecosystem.
• Build and execute account strategy by collaborating with account teams to deliver tailored, relevant value propositions.
• Cultivate relationships across agency stakeholders and ensure effective service delivery.
• Maintain deep knowledge of customer workflows, pain points, and decision-making processes to align Axon solutions.
• Engage and coordinate Axon experts/specialists when needed to strengthen solution positioning.
• Oversee all account activities, ensuring alignment with both customer goals and Axon priorities.
• Accurately forecast pipeline, keep leadership informed of key account updates, track competitive intelligence, and provide feedback to marketing.
• Log and monitor customer activity in CRM (Salesforce) to execute account strategy and identify new opportunities.
• Deliver customer product demonstrations and training sessions as necessary.
• Manage individual expense budget in line with company guidelines.
• Own the overall customer relationship and be accountable for driving satisfaction, adoption, and long-term growth.

What You Bring:

• Bachelor’s degree or equivalent applicable experience.
• 4+ years’ experience in a full cycle Sales role with the ability to demonstrate sales quota attainment and success
• Salesforce of equivalent CRM experience
• Experience using Microsoft Word, PowerPoint, Excel, and Outlook
• 3+ years of Field Sales exp preferred
• A drive to hunt and grow your territory

Benefits that Benefit You:

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: The compensation for this role is made up of uncapped commissions and a starting base pay between USD 58,500 in the lowest geographic market and USD 93,600 in the highest geographic market. On average, the national commissions target for this role is 165,000 USD. On-Target Earnings (OTE) for this role will be a combination of base pay + the commissions target. The actual base pay is dependent upon many factors, such as: experience, training, transferable skills, work experience, business needs and geographic market demands and often a combination of all these factors. Our base salary is just one component of Axon’s competitive total rewards strategy including benefits, an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).

For Atwell's Civil Engineering group, you'll dive into diverse projects of varying sizes and complexities. This is your chance to shape your career in a dynamic, entrepreneurial work environment.

Responsibilities: 

• Project Collaboration: You'll collaborate closely with Project Managers, assisting them in drafting, reviewing, and finalizing preliminary and final site plans and construction documents.
• Data Maestro: Dive into project survey data to analyze existing site conditions, examining legal descriptions, ALTA surveys, easement documents, and condo documents. You'll be the go-to expert for all things data-related.
• Mentorship and Guidance: Take on a leadership role by guiding and assisting junior staff. Ensure that project-based tasks are executed accurately and efficiently, nurturing the next generation's talents.
• Technical Guru: Utilize your engineering prowess to prepare a wide range of reports, opinions, and recommendations. From hydrology/hydraulic studies to project schedules and storm sewer reports, your technical skills will shine.
• Construction Support: Provide essential construction-related services and direct junior team members. From permit applications to quantity estimates, you'll play a pivotal role in turning plans into reality.
• Engineering Software Whiz: You'll be a pro with AutoCAD Civil 3D and various engineering software packages. Your expertise will ensure that assignments are completed on time and within budget.
• Future-Ready: This role isn't just about today; it's about tomorrow. Develop your Project Manager skills through training and mentoring, with the potential to grow into a Project Manager role.

Qualifications:

• Bachelor’s Degree in Civil Engineering
• EIT preferred 
• 4 plus years of related experience

Join us at Atwell, where your career's growth potential knows no bounds.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-WW1

Job Description:

As a Project Manager for Atwell's Civil Engineering group, you'll dive into diverse projects of varying sizes and complexities. This is your chance to shape your career in a dynamic and entrepreneurial work environment.

Responsibilities:

• Project Collaboration: You'll collaborate closely with production team, assisting them in drafting, reviewing, and finalizing preliminary and final site plans and construction documents.
• Data Maestro: Dive into project survey data to analyze existing site conditions, examining legal descriptions, ALTA surveys, easement documents, and condo documents. You'll be the go-to expert for all things data-related.
• Mentorship and Guidance: Take on a leadership role by guiding and assisting junior staff. Ensure that project-based tasks are executed accurately and efficiently, nurturing the talents of the next generation.
• Technical Guru: Utilize your engineering prowess to prepare a wide range of reports, opinions, and recommendations. From hydrology/hydraulic studies to project schedules and storm sewer reports, your technical skills will shine.
• Construction Support: Provide essential construction-related services and direct junior team members. From permit applications to quantity estimates, you'll play a pivotal role in turning plans into reality.
• Engineering Software Whiz: You'll be a pro with AutoCAD Civil 3D and various engineering software packages. Your expertise will ensure that assignments are completed on time and within budget.
• Future-Ready: This role isn't just about today; it's about tomorrow. Develop your Project Manager skills through training and mentoring, with the potential to grow into a Project Manager role.

Join us at Atwell, where your career's growth potential knows no bounds.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-WW1

Are you a seasoned leader with a passion for surveying excellence? As the guiding force behind our survey projects, your expertise will shape our future.

Responsibilities: 

• Strategic Planning: Develop and execute an annual Project Manager Business Plan, guiding our survey efforts towards excellence.
• Client Collaboration: Collaborate closely with clients and management to define project objectives and create comprehensive proposals.
• Contractual Wizard: Ensure strong contractual relationships with clients, negotiating and securing signed agreements before project kick-off.
• Financial Stewardship: Manage project invoicing and accounts receivable collection, ensuring alignment with contractual agreements.
• Communication Catalyst: Foster internal communication, sharing information, and encouraging dialogue across teams, sectors, and our organization.
• Client Relationships: Cultivate strong client relationships, keeping them informed and addressing concerns promptly.
• Business Development: Drive growth through marketing support, presentations, proposal follow-ups, and nurturing client relationships.
• Project Documentation: Maintain efficient project documentation and collaboration via web-based software.
• Team Mentorship: Coach, counsel, and mentor team members, empowering their professional growth.
• Systematic Excellence: Maintain accurate project inputs, ensuring adherence to our quality standards.
• Continuous Learning: Stay updated with industry trends, attending workshops, reviewing publications, and participating in professional societies.
• Performance Pioneer: Achieve performance objectives, meeting or exceeding designated targets related to chargeability, invoicing ratio, revenue goals, and more.
• Technical Proficiency: Apply fundamental survey and engineering concepts independently as needed.
• Team Orchestrator: Assist in organizing the project team, assigning responsibilities, and collaborating with sub-consultants when necessary.
• Analytical Insight: Analyze project information and trends, intervening to ensure project objectives are met.
• Financial Guru: Contribute to financial objectives by managing budgets, schedules, expenditures, and invoicing.
• Results Reporter: Report project outcomes to management and provide insights for continuous improvement.
• Collaborative Maestro: Work with stakeholders to define timeframes, budgets, staffing, and project schedules.
• Team Player: Contribute to our team-oriented environment, achieving collective results.

Qualifications: 

• Excellent communication skills, both oral and written, with strong listening abilities.
• Proven experience in survey project management and leadership roles.
• Ability to independently apply fundamental engineering, environmental, land planning, and survey concepts.
• Strong organizational and time management skills to handle multiple projects and deadlines.
• Demonstrated ability to build and maintain relationships with clients and stakeholders.
• Strong business acumen and ability to contribute to business development efforts.
• Bachelor's degree in a related field (surveying, engineering, or similar) is required; advanced degree is a plus.
• Professional licensure/certification 

Join our team and be part of a company that values innovation, collaboration, and excellence. Together, we will make a difference in the surveying industry while advancing your career. 

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-WW1

For over 30 years, System Integrations has had a mission to provide innovative technology services by upholding the best in customer service and accountability for our commitments. We are seeking a driven Account Manager to grow our business, with a focus on Birmingham, AL, Memphis, TN, and surrounding areas. This is a high-impact role primed with immediate opportunity.

The Account Manager will inherit an active pipeline and collaborate closely with a seasoned technical field team to deliver integrated security solutions that solve real customer pain points. We’re looking for someone with 5–7+ years of outside sales experience—ideally in commercial security, access control, construction, or building materials—who thrives on autonomy, builds lasting relationships, and brings a problem-solving mindset to every conversation.

This is a chance to shape a growing region, deepen client partnerships, and become the go-to expert for System Integrations in East Tennessee. If you’re ready to make a difference and grow with a company that values initiative, creativity, and family-like culture, we want to hear from you.

What You’ll Do:

Account Management & Strategic Customer Support

• Serve as a trusted advisor to clients – understanding their business goals, risk profiles, and long-term technology roadmap.
• Coordinate with operations and project managers to ensure seamless handoffs and customer satisfaction.
• Manage day-to-day customer needs, including SSA renewals, quoting, and issue resolution.
• Conduct Quarterly Business Reviews (QBRs) and advise clients as needed on upgrades, compliance, or service improvements.
• Manage pipeline; keep CRM data clean and up-to-date to ensure accurate forecasting and follow-through.

Sales Execution & Business Development

• Drive revenue by identifying and closing new business across target verticals.
• Conduct outbound sales activities, network, and generate referrals to build a robust pipeline.
• Maintain and grow assigned accounts, ensuring renewals, upsells, and customer satisfaction.
• Build and manage a pipeline of 10–20 active opportunities monthly in CRM.
• Prioritize qualified leads with urgency and guide clients through a solution-driven sales process.

Who You Are:

Core Character Traits

• Process-Oriented: You bring structure, organization, and clarity to complex opportunities.
• Collaboration: You communicate well across teams and enjoy solving problems together.
• Adaptability: You stay calm in fast-changing situations and adjust quickly when priorities shift.
• Hunter Mindset: You’re energized by outreach and driven to uncover new opportunities.

Technical and General Business Requirements

• 5+ years of B2B sales experience, preferably in security integration, construction, building materials, or facilities services.
• Ability to understand project needs from the perspective of contractors, facility managers, and architects and recommend tailored security and access control solutions that align with long-term infrastructure goals.
• Proven ability to scope jobs and close consultative deals.
• Excellent communication skills across multiple stakeholder levels.
• Proficiency in CRM platforms.
• Bonus if familiar with government procurement, bid portals, or E-rate.

Appian is actively seeking a Field Marketing Manager reporting to the Senior Field Marketing Manager, to develop, manage, and execute integrated marketing plans to support our go-to-market efforts in the Public Sector industry. This role will be responsible for managing and executing Public Sector industry events and field marketing programs designed to grow and accelerate sales pipeline and revenue. The role will also be responsible for operational, implementation and post-program and event reporting and activities. 

Our ideal candidate will have direct experience with Public Sector marketing (Defense, Federal Civilian, and/or State and Local Government) and an understanding of the technology ecosystem in which we operate, including business process automation and low-code application development. We are looking for a creative and passionate individual, familiar with end-to-end field event strategy and execution, sales enablement, and balancing an ecosystem of partners in a dynamic environment. 

In this role, you will: 

• Manage end-to-end planning and execution of a rich portfolio of Public Sector events, including major industry trade shows, regional seminars, and executive roundtables, ensuring a high-quality and professional experience for all attendees.

• Partner closely with Public Sector Field Sales to define goals and implement a marketing plan that drives lead generation and account expansion activities.

• Execute account-based marketing (ABM) tactics, aligning them with account-specific plans to penetrate and expand target accounts.

• Enable the regional sales team with the latest marketing content and program information, ensuring they are equipped for effective follow-up and sales conversations.

• Manage the budget for assigned field programs, ensuring activities are delivered on time and within budget, while tracking and reporting on ROI.

• Oversee the lead management process for marketing campaigns, ensuring an effective handoff to sales to maximize pipeline conversion.

• Analyze campaign performance in partnership with Marketing Operations, using data to make recommendations for future optimization and strategic decisions.

• Ability to travel 25-30%.

Qualifications:

• 3+ years of field marketing or events experience at a B2G or B2B enterprise software company

• Experience managing large and regional event logistics, strategy, and execution

• Bachelor’s Degree

The base salary for this role is between $75,000–$175,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Seeking talent near: Birmingham, AL; Tampa, FL; Atlanta, GA; Knoxville, TN

Position Summary:

This role is responsible for coaching, leading, and developing a high-performing team of Long-Term Care (LTC) Sales Specialists. As a first-line leader, this position serves as a key resource to the team and the organization, bringing expertise in disease state knowledge, the selling process, product portfolio, and customer engagement within the LTC environment.

Primary Responsibilities:

People Leadership

• Recruit, interview, and hire top-performing sales specialists.
• Build and model a customer-centric culture by establishing strong relationships with key customers.
• Motivate and inspire the team around a shared vision and business objectives.
• Plan and execute effective sales meetings and performance discussions.
• Represent Acadia’s mission, values, and standards both internally and externally.
• Ensure compliance with all company policies, procedures, and regulatory requirements.

Sales Coaching & Talent Development

• Conduct regular field visits and provide timely, actionable coaching focused on customer engagement, territory management, and account execution.
• Assess sales behaviors, providing recognition for strong performance and identifying development opportunities as needed.
• Address performance and personnel issues promptly and professionally.
• Partner with sales specialists to develop and execute individualized development plans that support success in current roles and future career growth at Acadia.

Business & Performance Management

• Establish clear performance expectations and hold the team accountable to results.
• Drive alignment through effective business planning, execution, and review processes.
• Develop, manage, and adhere to budgets.
• Monitor, analyze, and interpret business performance metrics; make adjustments as needed.
• Consistently meet or exceed sales and performance expectations.

Cross-Functional Partnership

• Participate in cross-functional and corporate initiatives that support broader organizational goals and community impact.
• Partner with cross-functional stakeholders to develop and execute regional strategic business plans that drive growth.
• Collaborate with the Commercial Effectiveness and Training teams to support new hire onboarding and ongoing skill-based development.
• Provide frontline insights and feedback to the Commercial Brand team to support the development of innovative, compliant resources that advance organizational and patient-focused objectives.

Education/Experience:

External Candidate Requirements:

• Bachelor’s degree in Business, Life Sciences, or a related field.
• Minimum of 5 years of progressively responsible experience in pharmaceutical or medical sales, including at least 2 years of sales management experience.
• Neuroscience experience preferred; prior LTC experience strongly preferred.

Internal Candidate Requirements: 

• Minimum of 2 years with Acadia in role, with a consistent track record of strong sales performance.
• Performance ranked in the top 25% for at least two of the last three performance years.
• Performance Management rating of “Achieving” or higher for all applicable eligibility years.
• Demonstrated leadership readiness, evidenced through behaviors such as:

• Coaching, mentoring, or onboarding support of peers
• Leading initiatives, projects, or pilots that influence team or regional outcomes
• Strong collaboration, decision-making, and accountability consistent with people leadership expectations
• Completion or eligibility for Acadia’s Emerging Leaders Program, when applicable
• Consistent demonstration of Acadia values, with no adverse performance management actions within the prior 12 months.

Required Knowledge, Skills, and Abilities:

• Strong field leadership, coaching, and performance management skills.
• Excellent interpersonal, communication, and presentation skills, including the ability to deliver clear verbal and written evaluations.
• Ability to build, maintain, and expand relationships with key customers and medical community stakeholders.
• Strategic thinking skills with the ability to anticipate future business opportunities and evolving customer needs.
• Strong organizational skills, initiative, and self-motivation.
• Demonstrated ability to lead collaborative teams, prioritize effectively, and allocate resources to achieve business objectives.
• High standards of professionalism, integrity, and the ability to operate effectively in a highly regulated environment while maintaining confidentiality.
• Requires up to 80% travel, including frequent overnight and occasional after‑hours travel, based on territory geography and business needs.
• Must possess a valid driver’s license with an acceptable driving record.
• Must reside within the assigned region or an adjacent region and be located near a major airport to support extensive travel requirements.

Scope:

Provides leadership and guidance to sales specialists to achieve departmental and organizational goals in accordance with established policies and timelines. Assignments are received as objectives, with discretion in determining methods and resource utilization. This role addresses issues of moderate complexity requiring evaluation of multiple factors and an understanding of functional objectives and industry trends. Decisions may impact short-term business results and operating costs.

Physical Requirements:

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

#LI-REMOTE #LI-CA1

The Role

Unlock Health is seeking a passionate and results-driven Digital Account Manager (internally titled Manager, Client Experience) to join our growing client experience team. This role is responsible for owning client relationships, providing strategic guidance, and ensuring flawless execution across a portfolio of healthcare clients. The ideal candidate brings a strong digital background, curiosity for expanding services, and the ability to translate client business goals into impactful marketing solutions. This role plays a critical part in retaining and growing client partnerships through exceptional delivery, strategic leadership, and identification of upsell and cross-sell opportunities.

What You’ll Do

• Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership health
• Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication
• Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives
• Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions
• Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met
• Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships
• Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities
• Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting
• Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges
• Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
• Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations
  
  

Ideal Qualifications

• Bachelor’s degree in business, marketing, or a related field
• 3+ years of experience in account management, client services, or a related role
• Healthcare industry experience required
• Strong communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed client expectations
• Remote role with the ability to travel as needed for key client meetings

Perks and Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

Equality Opportunity Employer Statement

Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Appian is actively seeking a Field Marketing Manager reporting to the Senior Field Marketing Manager, to develop, manage, and execute integrated marketing plans to support our go-to-market efforts in the Public Sector industry. This role will be responsible for managing and executing Public Sector industry events and field marketing programs designed to grow and accelerate sales pipeline and revenue. The role will also be responsible for operational, implementation and post-program and event reporting and activities. 

Our ideal candidate will have direct experience with Public Sector marketing (Defense, Federal Civilian, and/or State and Local Government) and an understanding of the technology ecosystem in which we operate, including business process automation and low-code application development. We are looking for a creative and passionate individual, familiar with end-to-end field event strategy and execution, sales enablement, and balancing an ecosystem of partners in a dynamic environment. 

In this role, you will: 

• Manage end-to-end planning and execution of a rich portfolio of Public Sector events, including major industry trade shows, regional seminars, and executive roundtables, ensuring a high-quality and professional experience for all attendees.

• Partner closely with Public Sector Field Sales to define goals and implement a marketing plan that drives lead generation and account expansion activities.

• Execute account-based marketing (ABM) tactics, aligning them with account-specific plans to penetrate and expand target accounts.

• Enable the regional sales team with the latest marketing content and program information, ensuring they are equipped for effective follow-up and sales conversations.

• Manage the budget for assigned field programs, ensuring activities are delivered on time and within budget, while tracking and reporting on ROI.

• Oversee the lead management process for marketing campaigns, ensuring an effective handoff to sales to maximize pipeline conversion.

• Analyze campaign performance in partnership with Marketing Operations, using data to make recommendations for future optimization and strategic decisions.

• Ability to travel 25-30%.

Qualifications:

• 3+ years of field marketing or events experience at a B2G or B2B enterprise software company

• Experience managing large and regional event logistics, strategy, and execution

• Bachelor’s Degree

The base salary for this role is between $75,000–$175,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

As an Associate Customer Success Manager on our Mid-Market Scale team, you will be responsible for driving customer retention and growth by ensuring that our customers are engaged and leveraging the full value of the Checkr solution. This role serves as a vital growth engine for our Customer Success organization, designed to develop the talent that feeds our Mid-Market Relationship, Enterprise, and Strategic CSM teams.

In this role, you will work alongside an elite team of CSMs that succeeds through collaboration, grit, and constant improvement to manage our pooled customer segment as a collective team. In this model, the success of the customer in the scaled segment falls on the team as a whole, providing a high-collaboration environment where you can learn the fundamentals of customer success at scale. This is an ideal role for someone either early in their Customer Success career or a high-performing operations professional, SDR, BDR, or AE looking to pivot into Customer Success, eager to grow, iterate, and win as part of a dynamic group.   

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships. 

What you’ll do

• Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
• Develop a comprehensive understanding of respective clients within the pool to contribute to planned and strategic initiatives.
• Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.
• Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
• Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

What you bring

• 1+ years of client-facing customer success/sales/account management/customer service experience
• General knowledge of software applications i.e. Salesforce, Google Apps, etc.
• Strong customer focus, you care about your customers and view their success as your own
• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
• Acute attention to detail to track high-volume tactical program elements across multiple customers
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• Learn quickly and are excited to take on challenging new projects
• Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
• Experience in the SaaS or Human Resources space is a plus
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

 #LI-AG1

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most. 

What You’ll Do

Location: On-site at Knoxville PD 4 days/week
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. 
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. 
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. 
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements. 
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. 
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience. 
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs. 
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively. 
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly. 

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience. 
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors. 
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications. 
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers. 
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements. 
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce. 
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage. 
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights. 
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues. 
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion. 
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools. 
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies. 
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus. 
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable. 

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Location: Oak Ridge, TN  

Schedule: Full-Time 

Standard Nuclear is fueling America’s nuclear renaissance at industrial scale. Our mission is to deliver the essential building blocks of nuclear power—enabling cost-effective, safe, and secure energy for the world. 

The EH&S Manager is responsible for leading and managing Standard Nuclear’s environmental, health, safety, and radiological protection programs across manufacturing and laboratory operations. This role ensures that all activities are conducted safely and in compliance with company policies and applicable regulatory requirements. 

The EH&S Manager provides both strategic direction and hands-on oversight, working closely with operations, engineering, and quality teams to implement effective safety programs and maintain a strong safety culture. The role is accountable for regulatory compliance, program execution, and continuous improvement of EH&S systems as the company scales. 

RESPONSIBILITIES  

EH&S Program Leadership 

• Lead development, implementation, and continuous improvement of EH&S programs across the site 

• Establish and maintain policies, procedures, and standards aligned with regulatory requirements and industry best practices 

• Ensure integration of EH&S considerations into manufacturing, engineering, and operational activities 

• Drive a proactive safety culture across all levels of the organization 

Radiological Protection Oversight 

• Oversee radiological protection programs, including contamination control, personnel monitoring, and area controls 

• Ensure radiological work is conducted in accordance with approved procedures and regulatory expectations 

• Provide leadership and guidance to radiological control personnel and activities 

• Maintain compliance with applicable DOE and NRC requirements 

Regulatory Compliance & Audits 

• Ensure compliance with environmental, health, safety, and radiological regulations and standards 

• Lead preparation for and participation in internal and external audits, inspections, and assessments 

• Interface with regulatory agencies as required 

• Maintain audit-ready documentation and ensure timely resolution of findings 

Incident Management & Risk Mitigation 

• Lead incident investigations, root cause analysis, and corrective action implementation 

• Identify hazards and risks across operations and implement mitigation strategies 

• Monitor and track safety performance metrics and trends 

• Ensure timely reporting and resolution of safety incidents and concerns 

Operational & Field Support 

• Maintain active presence on the manufacturing floor and in operational areas 

• Partner with operations and engineering teams to support safe work planning and execution 

• Ensure proper use of PPE, adherence to procedures, and implementation of safety controls 

• Support high-risk activities and provide oversight as needed 

Team Leadership & Development 

• Lead and develop EH&S staff, including specialists and technicians 

• Provide training, coaching, and performance management 

• Support development and delivery of EH&S and radiological training programs 

Systems & Continuous Improvement 

• Develop and maintain EH&S systems, tools, and reporting processes 

• Identify opportunities to improve safety performance, compliance, and efficiency 

• Support scaling of EH&S programs as manufacturing operations grow 

SKILLS & QUALIFICATIONS  

• Bachelor’s degree in Environmental Health & Safety, Engineering, or a related field 

• 7+ years of experience in EH&S within a manufacturing, industrial, or regulated environment 

• Experience managing EH&S programs and leading safety teams 

• Strong knowledge of EH&S regulations and compliance requirements (OSHA, EPA, DOE/NRC as applicable) 

• Experience with radiological protection programs or nuclear environments required

• Proven experience leading incident investigations and implementing corrective actions 

• Strong leadership, communication, and organizational skills 

• Ability to work cross-functionally with operations, engineering, and leadership teams 

• Experience in nuclear, energy, aerospace, defense, or other regulated industries is reuqired

BENEFITS  

• Health, Dental & Vision Insurance  

• Health Savings Account  

• Disability and Life Insurance  

• 401K Plan  

• Paid Time Off, Holidays  

WORK ENVIRONMENT  

This role is based on-site in Oak Ridge, TN and involves regular work in manufacturing, laboratory, and controlled or radiological areas. 

The position requires active engagement in operational environments, including presence on the production floor and oversight of field activities. Use of personal protective equipment (PPE) and adherence to EH&S and radiological procedures is required. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions. 

Standard Nuclear embraces equal opportunity and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.  

To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. 

Location: Oak Ridge, TN  

Schedule: Full-Time 

Standard Nuclear is fueling America’s nuclear renaissance at industrial scale. Our mission is to deliver the essential building blocks of nuclear power—enabling cost-effective, safe, and secure energy for the world. 

The Technical Project Manager will be responsible for executing strategic and operational projects at Standard Nuclear on time, within scope, and within budget while aligning with company objectives and regulatory requirements. This will require coordination between internal teams, suppliers, customers, and various other commercial and regulatory stakeholders. The Technical Project Manager is expected to be continuously working to improve efficiency, productivity, and cross-functional alignment. Key technical areas where relevant experience will be evaluated include transportation of hazardous materials (specifically radiological and fissile materials in accordance with 10CFR71 and 40CFR173), fuel facility licensing (NRC and DOE), and managing government awards and contracts.   

RESPONSIBILITIES  

Project Planning and Execution 

• Develop and contribute to project plans, timelines, and budgets, ensuring all project milestones are achieved. 

• Coordinate cross-functional resources (engineering, operations, supply chain, finance, quality, and HR) to support project goals. 

• Monitor project progress and proactively address risks, changes, and obstacles to ensure successful delivery. 

Stakeholder Communication 

• Serve as the point of contact for internal and external stakeholders on assigned projects. 

• Prepare and deliver regular project updates, dashboards, and reports to leadership and key stakeholders. 

• Support decision-making by gathering data and information across functions and presenting cleanly to interested parties. 

Process and Performance Management 

• Implement standardized project management tools and methodologies to improve consistency and quality of outcomes. 

• Identify, analyze, and recommend process improvements within the facility’s operations. 

• Ensure compliance with company policies, safety standards, and regulatory requirements throughout the project lifecycle. 

Financial and Resource Oversight 

• Track project costs and financial performance, ensuring alignment with approved budgets. 

• Coordinate with procurement and finance to manage vendor contracts, purchase orders, and project-related expenses. 

• Allocate and manage internal resources effectively to support project needs without disrupting ongoing operations. 

SKILLS & QUALIFICATIONS  

• Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field; equivalent combination of education and relevant experience will be considered 

• Experience supporting or managing projects in manufacturing, industrial, or operational environments, with preference for experience in one or more of the following areas:  

• • Transportation of hazardous materials, including radiological and fissile materials in accordance with 49 CFR 173 and 10 CFR 71;  

• • Nuclear fuel facility licensing under NRC (10 CFR 70) and DOE (10 CFR 830) regulations;  

• • Management of government contracts and funding awards, including response to DOE funding opportunities and execution from award through project delivery;  

• • Production planning and scheduling within a manufacturing environment 

• Demonstrated ability to communicate effectively across cross-functional teams and stakeholders, and to make data-driven decisions 

• Experience with project management tools such as Microsoft Project, Smartsheet, or Primavera P6 

• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word 

• Familiarity with MRP/ERP systems (e.g., NetSuite, SAP) and experience with data analysis tools is preferred 

BENEFITS  

• Health, Dental & Vision Insurance  

• Health Savings Account  

• Disability and Life Insurance  

• 401K Plan  

• Paid Time Off, Holidays  

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is mostly performed in a normal office setting with minimal exposure to health or safety hazards, and with substantial time spent working on a computer. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard and other office equipment. The performance of this position may occasionally require exposure to manufacturing areas which require the use of personal protective equipment such as safety glasses

Standard Nuclear embraces equal opportunity and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.  

To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

The Role

The Service Delivery Manager acts as the client’s advocate, ensuring services and products meet expectations while driving adoption and performance. They monitor delivery quality, resolve issues, and implement improvements at both operational and product levels. Through proactive communication and governance, they build trust within the client’s organisation, achieve customer satisfaction, and position the organisation as a strategic partner.

Responsibilities

• Client Relationship Management
  • Manage Client Expectations: Serve as the primary point of contact for clients, ensuring that their expectations align with service offerings.
  • Service Reviews and Reporting: Conduct regular service reviews with clients to discuss product performance, identify areas for improvement, and address any concerns.
  • Client Satisfaction: Monitor client satisfaction metrics, handle complaints, and proactively address issues to enhance the overall client experience.

• Service Performance and Quality Assurance
  • Service Level Agreements (SLAs): Develop and track that all services meet agreed SLAs and key performance indicators (KPIs), reporting any deviations to clients and management.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery quality.
  • Performance Tracking: Regularly monitor, analyse, and report on service delivery metrics, identifying trends or issues that may impact service quality.
  • Compliance Assurance: Drive and contribute in compliance requirements and questionnaires raised by clients with regards to the Product offering.
  • Contract Renewal and Negotiations: Support contract renewals, negotiating service terms to meet both the business and the client needs.

• Incident and Problem Management
  • Issue Resolution: Coordinate and oversee the resolution of incidents, ensuring timely response and effective communication with clients.
  • Root Cause Analysis (RCA): Coordinate and oversee incident review sessions with internal teams. Set out clear improvement plans to avoid future recurrence. Discuss the detailed RCA with clients to ensure alignment with relevant feedback.
  • Incident Management: Lead response efforts during service disruptions, maintaining client communication and coordinating with technical teams to restore normal operations.

• Coordination with Business, Technical and Product Teams
  • Collaboration with Teams: Liaise with business, product and development stakeholders to ensure smooth client product rollouts and track performance.
  • Change Management: Oversee the implementation of product updates or service changes (hosted or client on-prem), managing client communication and post-implementation support.
  • Technical Escalations: Act as an escalation point for complex technical issues, coordinating with engineering and hosting teams to ensure timely resolution.

• Process Development and Standardisation
  • Service Delivery Processes: Develop and document service delivery processes, ensuring they are efficient, scalable, and aligned with best practices.
  • Standard Operating Procedures (SOPs): Create and maintain SOPs to ensure consistency in how services are delivered and to facilitate training for team members.
  • Automation and Innovation: Identify areas for automation within the service delivery realm to increase efficiency and reduce manual effort.

• Stakeholder and Executive Reporting
  • Executive Updates: Provide regular updates to senior management on service delivery performance, issues / risks, and improvement initiatives.
  • Dashboard and Report Creation: Design and scope dashboards and reports that highlight key service metrics for internal and external stakeholders.
  • Project Status Reporting and Handovers: For new implementations or upgrades, regularly update stakeholders on progress, risks, and issues to ensure timely delivery. Ensure smooth transition of projects into the wider operations team by adopting the standard way of working.

• Strategic Service Planning
  • Client Growth Support: Work closely with account management and sales teams to support client product adoption and growth, including scoping additional services or adjustments to meet evolving needs.
  • Long-Term Service Strategy: Develop and implement strategies to enhance the long-term quality and scalability of service delivery team and the wider operations team. 

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Bachelor's Degree or equivalent.
• 5 Years of experience or more in managing relationships as a SDM or similar role, including contract negotiation, performance evaluation, and issue resolution. (Essential)
• Extensive experience in developing, negotiating, and managing SLAs to ensure that services provided meet or exceed agreed-upon standards.
• Strong background in managing and resolving incidents and problems related to clients or 3rd Party services, demonstrating the ability to minimize service disruptions effectively. (Essential)
• Analytical and problem-solving abilities to address service delivery issues and optimise performance.
• Strong leadership skills with the ability to lead cross-functional teams, foster collaboration, and drive service provider performance to achieve organizational objectives.
• Deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. (Essential)
• Project Management experience to plan, organise, and coordinate teams, timelines, and deliverables.
• Strong verbal communication skills and the ability to influence team members and stakeholders.
• Experience in creating and delivering reports and presentations to clients.
• Experience with Hosted or SaaS offerings preferable in an AWS environment.
• Experience in EMV 3-D Secure and card-not-present (CNP) e-commerce environment (beneficial).
• Experience in a range of Authentication Products (In-App Auth, Fido, NIUSSD etc.) (beneficial)
• Experience in Mobile Application and SDK support to clients (beneficial).
• Expertise in Salesforce (beneficial). 
• Experience in Reporting tools like PowerBI, Tableau or similar.
• Experience in Monitoring and Fault-finding tools like Opsgenie, Prometheus, Kibana, Zabbix.
• Experience accessing and manipulating data using SQL or Python (beneficial).

Personality Attributes

• Ownership Mindset: Must have high degree of initiative and passion to improve the overall client engagement.
• Leadership Traits: Must be able to aid in advocating and driving an initiative to completion through professionalism, confidence and cooperation.
• Team Building Skills: Must be a collaborative team player.
• Business Acumen: Must have strong business acumen including the ability to (i) think strategically, frame for success and execute tactically; (ii) prioritize work effort; and (iii) deliver results over the short, medium and long term.
• Strong Problem-Solving Skills: Ability to identify a problem's root cause and identify the solution that will drive maximum impact.

At LG, Life’s Good—and so is your opportunity to grow. We create an environment where people can showcase their strengths, think creatively, and build meaningful value. With a global footprint, industry‑leading benefits, and rewards for exceptional performance, LG is a place to thrive.

The Opportunity:

 We’re seeking a Senior Account Manager of Regional Channel Sales to  sell‑through performance, expand market share, and elevate LG as the preferred choice for our partners and end customers. This role drives regional strategy and builds high‑impact reseller relationships.

Responsibilities:

• Own regional sell‑through revenue and deliver against growth targets
• Build and execute regional channel strategy to increase market penetration
• Strengthen reseller partnerships and drive LG adoption across key verticals
• Lead regional expansion initiatives and monitor competitive trends
• Partner closely with Marketing, BD, Product, and Operations to align execution
• Drive data‑driven performance management, forecasting accuracy, and pipeline health
• Regional revenue and target attainment
• Pipeline quality and forecast accuracy
• Win rates and sales cycle efficiency
• Market share growth within strategic partners

Qualifications:

• BA/BS degree or equivalent experience
• 7+ years in sales or channel management
• Experience in B2B tech, electronics, or enterprise solutions with AV or IT technology solutions (large/small format displays, collaboration tools, digital signage, etc.)
• Established relationships within AV or IT distribution channels preferred
• Strong business acumen across sales, marketing, operations, and finance
• Experience with Salesforce CRM is a plus
• A people-first mindset: energized by interacting with customers, end users, and OEMs
• Willingness to travel up to 70% for customer visits, events, and trade shows
• Strong strategic planning and execution skills
• Deep understanding of channel ecosystems and partner‑led growth
• Excellent communication, negotiation, and stakeholder‑influencing abilities

PAY TRANSPARENCY:

The salary range provided is intended to display the value of the company's base pay compensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience, education, and internal peer compensation comparisons among other potential factors.

#LI-JN2

As the Senior Manager, Enterprise Support, you will own the support experience for Checkr's enterprise customers, driving exceptional service delivery and building scalable support programs that differentiate us in the market. Reporting to the Director of Customer Support, you'll be responsible for enterprise escalations, white-glove support programs, and ensuring our largest customers receive world-class service that drives retention and expansion.

You'll work closely with Customer Success, Sales, and Product teams to translate enterprise customer needs into actionable support strategies. You'll build and lead a team of enterprise support specialists who serve as trusted advisors to our most strategic accounts, handling complex technical inquiries, managing escalations with urgency and expertise, and proactively identifying opportunities to improve the enterprise customer experience.

Our ideal candidate is an experienced enterprise support leader who understands the nuances of supporting complex B2B customers with high-touch service expectations. You have a proven track record of managing enterprise escalations, building premium support programs, and partnering cross-functionally to drive customer outcomes. You're data-driven, operationally excellent, and passionate about leveraging both human expertise and AI capabilities to deliver exceptional support at scale.

This role will require periodic travel (<25%) to connect with teams across Checkr office locations and to visit enterprise customers on-site.

Responsibilities

• Enterprise Support Excellence: Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
• Escalation Management: Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
• Team Leadership: Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
• Premium Support Programs: Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
• Cross-Functional Partnership: Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
• Voice of Customer: Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
• Operational Rigor: Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
• Process & Systems: Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
• AI Integration: Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
• Customer Retention: Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What You Bring

• 5+ years of experience in customer support leadership roles, with at least 3 years focused on enterprise B2B customers
• Direct management experience leading teams of 10-20+ support professionals in high-growth environments
• Enterprise support expertise: Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
• Escalation management: Proven track record of successfully managing high-stakes customer escalations and executive-level communications
• Required: Enterprise B2B SaaS experience with complex, technical products
• Preferred: Experience in HR tech, compliance, or background screening industries
• Cross-functional leadership: Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
• Operational excellence: Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
• Systems thinking: Experience building support processes, playbooks, and systems that scale with growth
• Technical acumen: Comfortable supporting technical products and working with engineering teams to resolve complex issues
• Communication skills: Exceptional written and verbal communication, with ability to interact confidently with C-level executives and enterprise stakeholders
• Change agent: Track record of driving continuous improvement and implementing new programs or technologies (including AI tools) in support environments
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What You Get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:  The Pro Builder Team - Knoxville, TN

Recognized as a leading integrated solutions provider for today’s homebuilders with its extensive range of innovative appliances, LG Electronics USA is set to expand by establishing a world class builder sales organization supported by solution driven operations and logistics teams.

From high-end built-in kitchen packages that combine luxury and functionality, to a wide assortment of premium laundry innovations, to advanced smart home solutions, and notably, energy-efficient water heaters and HVAC systems – LG is at the forefront of delivering products that align with the evolving needs of builders.

We are uniquely positioned to provide solutions to homebuilders on a national, regional, and local scale with a brand that homeowners trust. Join our burgeoning team as we expand on these capabilities to deliver unprecedented business growth for LG and our builder clients.

As the Senior District Sales Manager, you will:

• Responsible for selling and promoting all brands of LG appliances to new and existing customers, builders, developers, and authorized distributors in the Midwest.
• Execute and deliver all sales and margin operating plan goals.
• Identify new business opportunities and develop marketing strategies to grow the territory with an awareness of potential channel conflicts.
• Build strong customer relationships through solution selling and resolve issues that arise.
• Analyze market and sales strategy.
• Analyze competitive landscape and determine opportunities.
• Develop and conduct sales training.
• Perform administrative functions to meet deadlines.
• Ability to cold call prospective accounts and turn the opportunity from a prospect to a purchasing account.

Qualifications:

• GED is required; Bachelors preferred.
• Minimum 10 years experience.
• Experience in the Builder industry.

Welcome to Vaco by Highspring – an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings.  

Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime. 

• Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees) 
• An Inc. 5000 fastest growing private company in America every year since 2007 

A Day in the Life 

Your CTO client just called.  She is in desperate need of an Application Developer, or maybe she needs an experienced Project Manager to lead a critical implementation.  As a Business Development manager, you will work with high caliber Recruiters to fulfill exciting project and direct-hire positions in the areas of information technology.  Positions may include and not be limited to: Application Development, Network Engineering, CIOs, CTOs, and more.  

Duties and Responsibilities 

• Sell complex, strategic IT solutions, staffing and consulting projects in your local market while cross-selling across national practices and sister offices. 
• Conduct prospecting activities including phone calls, “ad calls,” skills marketing, email, social media, in-person meetings, and other methods.  
• Establish and conduct client visits according to performance goals.  
• Actively develop and maintain a target account list. 
• Generate new job orders according to performance objectives.   
• Manage open job orders from intake to fulfillment.  
• Achieve performance objectives relating to activity and individual Gross Margin according to job level and line of business.   
• Consistently utilize Bullhorn to log all activity, notes, and information vital to managing and growing a book of business as well as planning daily activities.  
• Collaborate with teammates to cross-sell and/or fulfill open positions across other lines of business and/or national practices as appropriate.  
• The above statements describe the general nature and level of work only.  They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this description amended at any time. 

‘Best Place to Work’ Perks 

• True base salaries and uncapped commission plans that surpass industry standards. 
• Annual FIVE STAR vacations (we call it “Vatopia”) for meeting top tier performance goals. 
• World class training where Vaconians learn and exchange ideas.    
• Flexible PTO to take time off that fits your needs and supports your well-being.   
• Technology packages that include smart phone coverage, up-to-date equipment, and top tier online resources.   
• Comprehensive benefits including medical, dental, vision, 401k, fertility, pet insurance, life insurance, disability and more!     

Desired Competencies and Skills: 

• Communication: Speaks in a clear, concise, and confident manner; listens attentively.  
• Emotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others; able to read others.  
• Written Communication: Develops written communication that is clear, concise, grammatical, and engaging.  
• Adaptability: Responds to changes, delays, or unexpected events in a positive manner; adapts working style to best fit a given situation.   
• Leadership: Self-directed with an innate drive to succeed; accepts feedback with a desire for continuous improvement.   
• Relationship Building: Builds, develops, and maintains strong relationships with others while building trust and connection.   
• Social Intelligence: Able to understand and manage interpersonal relationships.   
• Diligence: Able to effectively search for, organize, and evaluate information.  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience:  

• Bachelor’s Degree plus 2+ years’ technology sales and/or staffing experience.  
• Active and/or leading member of technology networking groups with proven success in technology sales or staffing.  
• Established reputation and network within the IT community in your respective market.  

Technical Skills:  

• Must have working knowledge of MS Office Suite 
• Experience with Bullhorn preferred. 

Basic Skills:  

• Able to work with a sense of urgency and meet tight deadlines; Organized, detailed, and results driven. 

Travel: 

<10% -Occasional travel to annual conference or client sites