The Ideal Candidate

The ideal candidate is a senior, hands‑on DevSecOps Engineer with strong experience operating and securing cloud‑native production environments in regulated settings.

They have deep expertise in AWS, Kubernetes and Infrastructure as Code, and are comfortable owning production reliability, security monitoring, incident response and audit readiness (e.g. SOC2, PCI‑DSS). They favour automation over manual processes and take a pragmatic, security‑first approach to building and running scalable platforms.

This individual works well across engineering teams, communicates clearly in a distributed environment, and is confident mentoring others on secure infrastructure and DevSecOps best practices.

The Role

The DevSecOps Engineer's objective is to integrate security controls and maintain a highly available cloud infrastructure. You will ensure our platform remains secure, scalable, and compliant with relevant security standards (including SOC2 and PCI-DSS) by focusing on the running, securing, and monitoring of services in production.

Key Objectives:

• Production Excellence: Operate production environments with a "security-first" mindset, monitoring both availability and potential threats.
• Infrastructure as Code: Build and maintain secure IaC to manage platform scaling and consistency.
• Continuous Compliance: Ensure the success of security audits through automated compliance checks and rigorous evidence collection.
• Culture & Collaboration: Bridge the gap between development, security, and operations to foster a robust DevSecOps culture within the wider Engineering department.

Responsibilities

• Infrastructure Management: Manage core AWS services (EKS, RDS, S3, Lambda) with a focus on encryption, least-privilege access, and service reliability.
• Monitoring & Incident Response: Develop and refine strategies for monitoring system health and security events using tools like OpenSearch, Prometheus, and Grafana.
• Compliance & Auditing: Ensure all AWS environments meet relevant security standards. Implement and monitor "Policy as Code" using Terraform to automate audit-readiness.
• Deployment & Security Automation: Maintain configurations for automation tools, secure deployments, and vulnerability scans. Work with standardized SDLC tools to ensure consistent delivery to production.
• Cross-Team Collaboration: Work closely with the teams and Software Engineers to ensure application deployments are successful, working as intended, and compliant with security standards.
• Technical Mentorship: Provide leadership and guidance on secure infrastructure practices to other Software Engineers across the organization.
• This position involves on-call responsibilities: Responding to operational incidents when necessary. We aim to minimize unnecessary paging and build fault-tolerant systems that reduce operational load.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 5 years+ in a DevSecOps, SRE, or Cloud Engineering role, preferably in fintech or a highly regulated environment.
• Deep expertise in AWS (specifically IAM, EKS, VPC, S3, RDS, and EC2).
• Strong understanding of TCP/IP, DNS, firewalls, and security tools (e.g., WAF, KMS, Shield).
• Extensive experience with Docker and Kubernetes (EKS), including administration and deployment via Helm.
• Proficiency in Terraform for managing complex cloud environments.
• Experience securing and tuning PostgreSQL, MySQL, or MariaDB.
• Experience with GitLab CI, ArgoCD, or Atlantis.
• Proficiency in Python or Bash for automation tasks.

Personality Attributes

• Ability to thrive under the pressure of audit deadlines and production incidents.
• A strong preference for automated solutions over manual intervention.
• Strong communication skills for working with distributed teams across multiple time zones.

The Ideal Candidate

You have three or more years of experience in producing product-related content, preferably within SaaS technology, digital auth or payments sectors. You excel at translating complex technical information into clear, accessible content for diverse audiences, from customer service representatives through technical administrators. Proactive and inquisitive, you are comfortable engaging with engineers and technical staff to distill key insights. You are adept at both structuring and creating content across various media, including training materials, specifications, guides, video transcripts, and schematics. Collaborative by nature, you thrive in a team environment and effectively coordinate with teams to deliver cohesive and impactful product communications.

The Role

As a Product Content Specialist, you will:

• Develop and maintain a deep understanding of our card payment authentication products (incl. 3DS ACS, 3DS Server MPI, 3DS Directory Server), fraud risk intelligence products (signal and rules processing) and customer authentication products (biometrics, device signals, customer identity, OTPs, etc.)
• Create and structure high-quality, engaging content that effectively communicates product features, benefits, and usage to a variety of audiences.
• Think like a business analyst to proactively gather the right information through interacting with developers, technical documents, and other resources, to achieve outcomes.
• Balance tasks such as coordinating inputs from others, developing drafts, synthesizing complex concepts into understandable forms, and presenting ideas for deliberation before formalizing content.
• Tailor content to meet the needs of different audiences (personas) and stakeholders, ensuring clarity and relevance.
• Collaborate closely with your manager, a technical writer and a graphic designer to produce cohesive and visually appealing content.
• Contribute to the development of training materials, product guides, product specifications, customer communications, video scripts, schematics, and more.
• Continuously seek opportunities to improve content quality and effectiveness.

Responsibilities

• Content Creation: Produce clear, concise, and engaging product content for various audiences and platforms, including but not limited to product guides, training courses, reference portals, animation transcripts and customer communications.
• Content Governance: structure, organize and maintain all published product materials on the Entersekt Knowledge Centre (online reference portal).
• Information Gathering: Actively seek out information from internal wiki resources, engineers and technical personnel to inform content development.
• Concept Synthesis & Structuring: Distill complex technical concepts into an understandable structure and product messaging. This may include supporting diagrams, visuals, or customer communications.
• Management & Coordination: Manage collaboration with team members and stakeholders to ensure content accuracy and consistency. Balance multiple tasks including drafting, reviewing, and finalizing content, while meeting deadlines.
• Stakeholder Communication: Present concepts to management for deliberation and incorporate feedback effectively.
• Quality Assurance: Edit and proofread content to maintain high standards of quality and professionalism.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Experience: 3+ years in product content creation, preferably in SaaS technology or payments industries.
• Technical Acumen: Ability to understand, structure and communicate complex digital products and authentication methods. 
• Proactive Inquiry: Skilled at asking pertinent questions to extract necessary information from technical teams.
• Writing Skills: Exceptional writing and editing abilities, with a focus on clarity and audience engagement.
• Industry Knowledge: Familiarity with, or ability to learn quickly about, digital 3DS products, fraud risk products and customer authentication products.
• Audience Adaptability: Proven ability to tailor content for various audiences and comprehend their unique needs.
• Collaboration: Strong track record of working effectively within cross-functional teams.
• Tools & Software: Highly proficient in Office 365 across Word, PowerPoint, Excel and OneDrive. Proficiency with technical content writing like Markdown and PlantUML preferred. Understanding of Gitlab and VuePress hosting is a plus.
• Education: Bachelor’s degree. 

Personality Attributes

• Communicative: Excellent interpersonal skills with the ability to articulate ideas clearly and effectively.
• Inquisitive: Naturally curious and unafraid to seek clarification to fully understand complex topics.
• Self-Reliant: Able to independently gather and synthesize information without over-reliance on others.
• Detail-Oriented: Meticulous attention to detail in all aspects of work.
• Organized: Strong organizational skills, capable of managing multiple priorities and projects.
• Proactive: A strong sense of initiative and the ability to work independently.
• Creative: Innovative thinker who can bring fresh ideas to content development.
• Adaptable: Flexible and able to thrive in a fast-paced, dynamic environment.

The Ideal Candidate

The Senior Sales Engineer is a curious, consultative advisor who pairs with sales to win net-new ARR and expand existing accounts. You connect Entersekt's capabilities to the customer's business outcomes: surfacing the real problem behind the stated request, then mapping it to higher approval rates, lower fraud losses, improved regulatory compliance, or an enhanced customer experience. You sell what we can deliver, and you set the delivery team up to succeed. You operate independently, handle most customer queries without escalation, and make the customer's voice heard internally with tenacity.

This is not a product-led demo role. We sell on value, not features.

The Role

You partner with Sales as the trusted technical advisor on qualified opportunities across our payments and authentication suites. Sales qualifies the commercial fit before you engage; from that point you own the technical evaluation: discovery with the customer's technical stakeholders, articulation of fit, technical objection handling, workshop delivery, POC scoping where required, and a clean handover to Solution Delivery at contract signature. Inside the existing customer base, you support upsell and cross-sell where new ARR is in play.

Customers are predominantly issuers, merchants and acquirers, and payment networks. The work is technical, the buyers are sophisticated, and the regulatory context (SCA, GDPR, card network rules and EMV 3DS specifications) is non-negotiable. Deep expertise in one of payments or authentication is required, with working fluency across both.

Responsibilities

• Engage qualified opportunities as the technical lead, partnering with Account Executives to win net-new ARR and surface expansion opportunities in the existing book.
• Run discovery with technical and business stakeholders to understand pain points, current architecture, and commercial drivers; translate these into use cases and a credible Entersekt solution narrative.
• Articulate Entersekt’s differentiators in language the customer can use internally to build their own business case. Not in product-marketing terms.
• Address technical objections directly, including comparative positioning against incumbent vendors and in-house alternatives.
• Lead technical workshops, demos and POC scoping with customer and partner technical teams.
• Lead the technical sections of RFP/RFI responses in partnership with Sales.
• Contribute to solution design alongside Solution Architecture, with clear scope boundaries: SE shapes the win, SA owns the build.
• Deliver clean handovers to Solution Delivery at contract signature so the delivery team can execute without re-discovery.
• Escalate product gaps, integration blockers and competitive intelligence to Product, Engineering and Sales leadership. Follow up until resolved; customer voice does not wait.
• Build the product, domain and integration knowledge to handle most customer queries independently, reserve internal SME engagement for genuinely novel or high-risk exposures.
• Produce technical content that accelerates pipeline: customer-specific briefings, integration guidance, comparative positioning material.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 7+ years in a customer-facing pre-sales, solutions engineering or technical consulting role, ideally within a SaaS environment specialising in payments or authentication.
• Deep technical expertise in one of:
  • payments (EMV 3DS, 3DSS or ACS operations, issuer/acquirer integrations, transaction flows, authorisation rate optimisation) or
  • authentication (Strong Customer Authentication, out-of-band MFA, mobile and web SDK integration, trusted device endpoints, orchestrated authentication journeys).
• Working fluency in the other domain: sufficient to support an opportunity end-to-end without handing off.
• Track record of carrying technical credibility into commercial conversations with both technical and executive audiences.
• Comfortable operating in regulated environments.
• Financial services experience is strongly preferred.
• Engineering, Computer Science or related technical degree, or equivalent practical experience.
• Travel: typically, 25 - 30%.

Personality Attributes

• Curious: You ask the next question and the one after that. You assume the stated requirement is rarely the real requirement.
• Tenacious: When the customer's question needs an internal answer that isn't forthcoming, you escalate, follow up, and hold colleagues to their commitments.
• Self-sufficient: You build knowledge actively. You can carry most customer conversations alone, and you know the boundary at which to bring in Product or Engineering.
• Consultative: You sell value, not features. You can sit on the customer's side of the table without losing Entersekt’s commercial position.
• Comfortable in ambiguity: Fast-moving fintech, evolving products, evolving regulation, demanding customers. You find a path without needing one mapped for you.
• Strong communicator: Whiteboard, slides, prose, code; whichever medium the customer needs.

The Ideal Candidate

The Senior Sales Engineer is a curious, consultative advisor who pairs with sales to win net-new ARR and expand existing accounts. You connect Entersekt's capabilities to the customer's business outcomes: surfacing the real problem behind the stated request, then mapping it to higher approval rates, lower fraud losses, improved regulatory compliance, or an enhanced customer experience. You sell what we can deliver, and you set the delivery team up to succeed. You operate independently, handle most customer queries without escalation, and make the customer's voice heard internally with tenacity.

This is not a product-led demo role. We sell on value, not features.

The Role

You partner with Sales as the trusted technical advisor on qualified opportunities across our payments and authentication suites. Sales qualifies the commercial fit before you engage; from that point you own the technical evaluation: discovery with the customer's technical stakeholders, articulation of fit, technical objection handling, workshop delivery, POC scoping where required, and a clean handover to Solution Delivery at contract signature. Inside the existing customer base, you support upsell and cross-sell where new ARR is in play.

Customers are predominantly issuers, merchants and acquirers, and payment networks. The work is technical, the buyers are sophisticated, and the regulatory context (SCA, GDPR, card network rules and EMV 3DS specifications) is non-negotiable. Deep expertise in one of payments or authentication is required, with working fluency across both.

Responsibilities

• Engage qualified opportunities as the technical lead, partnering with Account Executives to win net-new ARR and surface expansion opportunities in the existing book.
• Run discovery with technical and business stakeholders to understand pain points, current architecture, and commercial drivers; translate these into use cases and a credible Entersekt solution narrative.
• Articulate Entersekt’s differentiators in language the customer can use internally to build their own business case. Not in product-marketing terms.
• Address technical objections directly, including comparative positioning against incumbent vendors and in-house alternatives.
• Lead technical workshops, demos and POC scoping with customer and partner technical teams.
• Lead the technical sections of RFP/RFI responses in partnership with Sales.
• Contribute to solution design alongside Solution Architecture, with clear scope boundaries: SE shapes the win, SA owns the build.
• Deliver clean handovers to Solution Delivery at contract signature so the delivery team can execute without re-discovery.
• Escalate product gaps, integration blockers and competitive intelligence to Product, Engineering and Sales leadership. Follow up until resolved; customer voice does not wait.
• Build the product, domain and integration knowledge to handle most customer queries independently, reserve internal SME engagement for genuinely novel or high-risk exposures.
• Produce technical content that accelerates pipeline: customer-specific briefings, integration guidance, comparative positioning material.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 7+ years in a customer-facing pre-sales, solutions engineering or technical consulting role, ideally within a SaaS environment specialising in payments or authentication.
• Deep technical expertise in one of:
  • payments (EMV 3DS, 3DSS or ACS operations, issuer/acquirer integrations, transaction flows, authorisation rate optimisation) or
  • authentication (Strong Customer Authentication, out-of-band MFA, mobile and web SDK integration, trusted device endpoints, orchestrated authentication journeys).
• Working fluency in the other domain: sufficient to support an opportunity end-to-end without handing off.
• Track record of carrying technical credibility into commercial conversations with both technical and executive audiences.
• Comfortable operating in regulated environments.
• Financial services experience is strongly preferred.
• Engineering, Computer Science or related technical degree, or equivalent practical experience.
• Travel: typically, 25 - 30%.

Personality Attributes

• Curious: You ask the next question and the one after that. You assume the stated requirement is rarely the real requirement.
• Tenacious: When the customer's question needs an internal answer that isn't forthcoming, you escalate, follow up, and hold colleagues to their commitments.
• Self-sufficient: You build knowledge actively. You can carry most customer conversations alone, and you know the boundary at which to bring in Product or Engineering.
• Consultative: You sell value, not features. You can sit on the customer's side of the table without losing Entersekt’s commercial position.
• Comfortable in ambiguity: Fast-moving fintech, evolving products, evolving regulation, demanding customers. You find a path without needing one mapped for you.
• Strong communicator: Whiteboard, slides, prose, code; whichever medium the customer needs.

The Ideal Candidate

You thrive in an environment of organised chaos. You can hold ownership of long‑running infrastructure projects, while also dropping everything to troubleshoot urgent network, system or application issues.

You are comfortable following strict procedures where required, and applying pragmatic judgement and creative problem solving when needed. You approach gaps in your knowledge with an “I don’t know yet” mindset, and you enjoy sharing knowledge and teaching skilled colleagues new approaches.

The Role

As a Senior Systems Administrator, you will be part of a small, highly capable team responsible for building and maintaining Entersekt’s infrastructure, deploying applications, and managing the databases and services that support them.

Your primary focus will be on network and datacentre operations. As these activities typically require only part of your time, you will also take on a broad range of systems administration responsibilities and provide support to internal teams and customers. This is a senior, hands‑on individual contributor role in a security‑critical environment.

Responsibilities

• Build, operate and maintain secure, scalable systems within Entersekt’s physical datacentres.
• Operate, maintain and monitor Java‑based application platforms across production and non‑production environments.
• Operate, maintain and troubleshoot a FreeBSD‑based server platform, ensuring availability, performance and security.
• Design, operate and maintain network and systems infrastructure, including both FreeBSD‑based and commercial (“off‑the‑shelf”) components.
• Manage, maintain and improve routing and network infrastructure, both internally and externally.
• Install, maintain and troubleshoot hardware in Entersekt datacentres and shared facilities.
• Support the operation and hardware maintenance of PCI‑regulated infrastructure within shared datacentre environments.
• Operate and support network resilience and availability services, including response to large‑scale traffic or availability incidents.
• Assist internal security teams with vulnerability scanning, penetration testing and other security and compliance‑related activities.
• Improve configuration management, package building and deployment mechanisms.
• Handle change requests, deployments and routine operational tasks across the business.
• Participate in change management planning, implementation and post‑change reviews, in line with internal controls and operational procedures.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 6+ years of experience in a Systems Administrator, Infrastructure Engineer or Network Administrator role.
• Strong network management skills, including maintaining, developing and troubleshooting complex network architectures.
• Hands‑on experience with BGP and OSPF routing, GRE tunnels, IPSec and WireGuard VPNs, and FreeBSD‑based open-source firewall platforms.
• Strong troubleshooting capability, including packet capture analysis using tools such as Wireshark or termshark.
• Solid experience working in on‑prem or hybrid datacentre environments.
• Technical environment and domain experience (strongly preferred):
  • FreeBSD as a primary operating system.
  • MariaDB as a database engine, including experience with Galera clusters.
  • Extensive use of ZFS and FreeBSD jails.
  • Experience with network security scanning and related tooling.
  • Familiarity with Tomcat and Java servlet environments.
  • Fundamental understanding of security concepts, with a strong interest in secure system design.
  • Practical understanding of cryptography concepts, including correct and incorrect usage.

Personality Attributes

• Calm and decisive problem solver who handles urgent issues with composure.
• Curious and growth oriented, with a willingness to learn and share knowledge.
• Ownership driven, with a strong security first mindset.
• Comfortable working autonomously while collaborating closely with skilled peers.

The Ideal Candidate

The ideal candidate is a highly competent Database Engineer for both on-prem and AWS Cloud. The successful candidate has considerable hands-on experience managing multi-node, multi-TB, high-load clusters, and has worked in high-pressure environments interacting with Production, Development and Infrastructure teams to identify, chaperone and resolve issues in development and production. A deep understanding of and extensive work experience with Galera or Percona Cluster on MySQL and/or MariaDB is key. Relevant experience with industry security standards (PCI DSS, PCI 3DS) is a big plus.

The Role

As a MySQL Database Engineer at Entersekt, you will be part of a company that provides 24/7 support for mission-critical database systems for financial authentication solutions in the market. You will be responsible for performing daily database administration, database design and troubleshooting, replication, and performance tuning tasks for multiple MariaDB and MySQL Clusters in production and development.

Responsibilities

Database management:

• Design, implement, and maintain MySQL/MariaDB database clusters.
• Ensure the availability and performance of databases.
• Perform regular database capacity planning and ensure proper storage management.
• Replication between databases for high availability.

Database security:

• Implement and maintain database security measures to protect sensitive data.
• Manage user access and permissions.
• Implement and maintain auditing functions.

Backup and recovery:

• Develop and implement backup/recovery strategies.
• Regularly test and verify backups to ensure data integrity.
• Plan and execute database recovery procedures in case of failures.

Performance tuning:

• Monitor and optimize database performance.
• Identify and resolve performance bottlenecks.
• Collaborate with team to improve query performance.
• Tune database and platform configurations to utilize hardware capacity.

Database upgrades and patching:

• Plan and execute database upgrades.
• Determine short and long-term upgrade paths and strategies.
• Apply patches and updates to ensure database security and stability.

Troubleshooting:

• Diagnose and resolve database-related issues.
• Provide support to development teams in debugging database-related problems.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.
• Proven 3+ years’ experience as a Galera or Percona cluster Database Administrator in a production environment.
• Deep understanding of MySQL database architecture, administration, and performance tuning.
• Hands-on experience with Galera or Percona Cluster.
• Experience with data migration, backup, restore and recovery, resolving performance issues, blocking and deadlocks.
• Experience in implementing and monitoring MySQL Cluster to provide high availability for mission critical events, database mirroring, replication, and log shipping.
• Proficiency in scripting languages such as Bash, Python, or Perl for automation tasks.
• Deep knowledge and understanding of one or more UNIX-like operating systems (server-side).
• Experience with database security, backup and recovery, and disaster recovery planning.
• Familiarity with version control systems, such as Git, for managing database configurations and scripts.
• Exposure to the following would be advantageous:
  • Experience in the FinTech or financial services industry.
  • Experience from PCI DSS/PCI 3DS certification processes.
  • Familiarity with other cloud database technologies such as Aurora DB and Global Databases.
  • The FreeBSD operating system.
  • ZFS

Personality Attributes

• Excellent problem-solving skills and the ability to troubleshoot complex database issues.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Flexible, team player, goal-driven.
• Willing to take ownership of and proactively seek to improve on existing systems.
• Adaptability and self-motivation to excel in a mobile/remote-first team and company, demonstrating the capability to thrive in a distributed work environment while maintaining high productivity and communication standards.

The Ideal Candidate

As part of our transformation journey toward quality automation, we are strengthening our Quality Engineering capabilities. We are looking for a pragmatic Quality Engineer who can take ownership of manual integration testing across multiple teams while also designing and evolving automated test coverage.

This role suits someone comfortable working hands-on across systems today, while actively driving automation maturity over time.

The Role

The Senior Quality Engineer: Automation & Integration Testing is responsible for ensuring high product quality across multiple teams, with a strong initial focus on manual integration testing between three development teams, alongside building and maintaining automated tests.

The role plays a critical part in validating cross-service workflows, identifying integration risks early, and progressively strengthening automation to support continuous integration and delivery. The engineer collaborates closely with development and product teams to embed quality throughout the software development lifecycle.

Responsibilities

• Own and execute manual integration testing across three development teams, validating cross service workflows, data flows, and end to end customer journeys.
• Design and execute risk-based test strategies, using manual and exploratory testing where automation is not yet feasible or effective.
• Define, build, and maintain automated integration and end to end tests, with a clear focus on gradually reducing manual effort through sustainable automation.
• Collaborate closely with developers to validate integration points, APIs, contracts, and system behaviour across environments.
• Build and maintain test infrastructure and utilities (test data, mocks/stubs, environment configuration) to support both manual and automated testing.
• Integrate automated tests into GitLab CI/CD pipelines, ensuring fast feedback, clear reporting, and reliable quality gates.
• Triage integration issues, automation failures, and product defects, providing clear diagnostics, root cause analysis, and high-quality defect reports.
• Continuously improve test coverage, automation stability, execution time, and maintainability as systems and team maturity evolve.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 6+ years of experience in software quality engineering, including hands-on manual testing, integration testing, and automated regression execution.
• Strong experience designing and executing manual integration and exploratory tests across distributed systems.
• 3+ years of Java experience building and maintaining automated tests.
• Hands‑on experience with Karate for API and microservice testing, plus mobile automation for iOS/Android (e.g., Appium) and web automation (e.g. Playwright, Selenium).
• Experience with modern test automation frameworks and tools such as TestNG, JUnit5, Cucumber/Gherkin, and build systems like Maven.
• Strong CI/CD experience running automation in pipelines (GitLab pipelines/runners).
• Daily working knowledge of Git based repositories and modern SDLC practices.
• Experience working in Agile/Scrum teams.
• Experience using AI assisted tools (e.g., GitLab Duo, Copilot, LLM based assistants) with strong validation of outputs.
• Strong 10101 analytical and problem-solving skills.

Personality Attributes

• Positive, professional attitude with excellent written and verbal English communication skills.
• Collaborative and supportive; effective working with cross functional teams.
• Self-starter, with strong ownership in an autonomous environment.
• High attention to detail and consistent adherence to defined processes.
• Comfortable working to deadlines in a fast-paced environment, both independently and as part of a team.

The Role

The Service Delivery Manager acts as the client’s advocate, ensuring services and products meet expectations while driving adoption and performance. They monitor delivery quality, resolve issues, and implement improvements at both operational and product levels. Through proactive communication and governance, they build trust within the client’s organisation, achieve customer satisfaction, and position the organisation as a strategic partner.

Responsibilities

• Client Relationship Management
  • Manage Client Expectations: Serve as the primary point of contact for clients, ensuring that their expectations align with service offerings.
  • Service Reviews and Reporting: Conduct regular service reviews with clients to discuss product performance, identify areas for improvement, and address any concerns.
  • Client Satisfaction: Monitor client satisfaction metrics, handle complaints, and proactively address issues to enhance the overall client experience.

• Service Performance and Quality Assurance
  • Service Level Agreements (SLAs): Develop and track that all services meet agreed SLAs and key performance indicators (KPIs), reporting any deviations to clients and management.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery quality.
  • Performance Tracking: Regularly monitor, analyse, and report on service delivery metrics, identifying trends or issues that may impact service quality.
  • Compliance Assurance: Drive and contribute in compliance requirements and questionnaires raised by clients with regards to the Product offering.
  • Contract Renewal and Negotiations: Support contract renewals, negotiating service terms to meet both the business and the client needs.

• Incident and Problem Management
  • Issue Resolution: Coordinate and oversee the resolution of incidents, ensuring timely response and effective communication with clients.
  • Root Cause Analysis (RCA): Coordinate and oversee incident review sessions with internal teams. Set out clear improvement plans to avoid future recurrence. Discuss the detailed RCA with clients to ensure alignment with relevant feedback.
  • Incident Management: Lead response efforts during service disruptions, maintaining client communication and coordinating with technical teams to restore normal operations.

• Coordination with Business, Technical and Product Teams
  • Collaboration with Teams: Liaise with business, product and development stakeholders to ensure smooth client product rollouts and track performance.
  • Change Management: Oversee the implementation of product updates or service changes (hosted or client on-prem), managing client communication and post-implementation support.
  • Technical Escalations: Act as an escalation point for complex technical issues, coordinating with engineering and hosting teams to ensure timely resolution.

• Process Development and Standardisation
  • Service Delivery Processes: Develop and document service delivery processes, ensuring they are efficient, scalable, and aligned with best practices.
  • Standard Operating Procedures (SOPs): Create and maintain SOPs to ensure consistency in how services are delivered and to facilitate training for team members.
  • Automation and Innovation: Identify areas for automation within the service delivery realm to increase efficiency and reduce manual effort.

• Stakeholder and Executive Reporting
  • Executive Updates: Provide regular updates to senior management on service delivery performance, issues / risks, and improvement initiatives.
  • Dashboard and Report Creation: Design and scope dashboards and reports that highlight key service metrics for internal and external stakeholders.
  • Project Status Reporting and Handovers: For new implementations or upgrades, regularly update stakeholders on progress, risks, and issues to ensure timely delivery. Ensure smooth transition of projects into the wider operations team by adopting the standard way of working.

• Strategic Service Planning
  • Client Growth Support: Work closely with account management and sales teams to support client product adoption and growth, including scoping additional services or adjustments to meet evolving needs.
  • Long-Term Service Strategy: Develop and implement strategies to enhance the long-term quality and scalability of service delivery team and the wider operations team. 

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Bachelor's Degree or equivalent.
• 5 Years of experience or more in managing relationships as a SDM or similar role, including contract negotiation, performance evaluation, and issue resolution. (Essential)
• Extensive experience in developing, negotiating, and managing SLAs to ensure that services provided meet or exceed agreed-upon standards.
• Strong background in managing and resolving incidents and problems related to clients or 3rd Party services, demonstrating the ability to minimize service disruptions effectively. (Essential)
• Analytical and problem-solving abilities to address service delivery issues and optimise performance.
• Strong leadership skills with the ability to lead cross-functional teams, foster collaboration, and drive service provider performance to achieve organizational objectives.
• Deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. (Essential)
• Project Management experience to plan, organise, and coordinate teams, timelines, and deliverables.
• Strong verbal communication skills and the ability to influence team members and stakeholders.
• Experience in creating and delivering reports and presentations to clients.
• Experience with Hosted or SaaS offerings preferable in an AWS environment.
• Experience in EMV 3-D Secure and card-not-present (CNP) e-commerce environment (beneficial).
• Experience in a range of Authentication Products (In-App Auth, Fido, NIUSSD etc.) (beneficial)
• Experience in Mobile Application and SDK support to clients (beneficial).
• Expertise in Salesforce (beneficial). 
• Experience in Reporting tools like PowerBI, Tableau or similar.
• Experience in Monitoring and Fault-finding tools like Opsgenie, Prometheus, Kibana, Zabbix.
• Experience accessing and manipulating data using SQL or Python (beneficial).

Personality Attributes

• Ownership Mindset: Must have high degree of initiative and passion to improve the overall client engagement.
• Leadership Traits: Must be able to aid in advocating and driving an initiative to completion through professionalism, confidence and cooperation.
• Team Building Skills: Must be a collaborative team player.
• Business Acumen: Must have strong business acumen including the ability to (i) think strategically, frame for success and execute tactically; (ii) prioritize work effort; and (iii) deliver results over the short, medium and long term.
• Strong Problem-Solving Skills: Ability to identify a problem's root cause and identify the solution that will drive maximum impact.

The Ideal Candidate

The Lead Software Engineer: Cloud Modernisation will play a key role in advancing Entersekt’s transition toward cloud-ready and cloud-native architectures across the company’s SaaS product suite. This role combines senior technical leadership with hands-on engineering delivery.

You are an experienced engineer who is comfortable working directly within complex production codebases while also shaping architectural direction and modernisation strategy. You bring a pragmatic mindset when working with legacy systems and understand how to balance performance, cost efficiency, operational reliability, and delivery timelines when introducing cloud-native patterns.

The successful candidate will guide the modernisation of existing systems by introducing scalable architecture patterns, automation, and operational improvements while partnering closely with product engineering, platform engineering, DevOps, security, compliance, and product management teams.

Initial focus for this role will be the modernisation of Entersekt’s 3DS product suite, with patterns, architectural approaches, and enablement efforts expected to scale across the broader SaaS platform over time.

The Role

This is a senior individual contributor role operating at Lead Engineer level. The role combines architectural leadership with hands-on engineering execution and is responsible for defining and delivering the modernisation roadmap for key product systems.

The Lead Software Engineer will assess previous generation (heritage) components, design target-state architecture, and implement modernisation improvements directly in product codebases. The role will introduce modern engineering practices and cloud-native patterns while establishing guardrails, reference implementations, and repeatable approaches that product teams can adopt.

The position plays an important role in enabling a scalable SaaS operating model by improving automation, observability, deployment consistency, and tenant lifecycle management. Through close collaboration with engineering and platform teams, the role will help accelerate cloud-native delivery while maintaining strong operational, security, and regulatory standards.

Responsibilities

Modernisation Strategy, Roadmap and Architecture

• Define modernisation roadmaps for product applications, including target-state architecture for services, infrastructure, and data flows.
• Assess legacy components to identify modernisation opportunities, technical debt, and pragmatic remediation paths.
• Determine appropriate modernisation approaches including refactoring, re-platforming, or re-architecting based on performance, cost, risk, and delivery considerations.
• Contribute architectural insight to the modernisation business case and support financial modelling related to infrastructure and platform decisions.

Engineering Delivery

• Implement modernisation changes directly within product codebases, including refactoring legacy components and decomposing monolithic architectures.
• Introduce cloud-native engineering patterns such as microservices, event-driven architecture, containerisation, and serverless services.
• Identify and implement performance, scalability, and reliability improvements using observability platforms, cloud metrics, and logging tools.
• Develop reference implementations and engineering patterns that enable teams to accelerate modernisation across products.
• Drive code-level implementation decisions and ensure successful delivery of modernisation outcomes across multiple engineering teams.

SaaS Platform and Operational Modernisation

• Improve the operational and platform capabilities that support Entersekt’s SaaS delivery model.
• Reduce reliance on manual operational processes and bespoke scripts by introducing automation across tenant lifecycle management.
• Design and implement repeatable processes for tenant provisioning, configuration, and environment management.
• Improve onboarding speed for new tenants through standardised workflows and environment templates.
• Establish tenant-aware observability by improving consistency of logs, metrics, traces, dashboards, and alerting across services.
• Contribute to multi-tenant architecture design, including tenant isolation and service tiering considerations.
• Improve deployment consistency through repeatable deployment patterns, automation, and safer release processes.

Engineering Standards and Governance

• Introduce practical engineering guardrails that support modern development practices including API-first design, event streaming, cloud-native storage, and container orchestration.
• Define and maintain architectural standards, patterns, and best practices for cloud-native development.
• Contribute to cloud governance initiatives and participate in architecture reviews that guide engineering teams through modernisation efforts.

Cross-Functional Collaboration

• Lead technical workshops, architecture discussions, and design reviews across product teams.
• Support engineering teams in translating modernisation objectives into practical implementation changes.
• Partner closely with DevOps, Platform Engineering, Cybersecurity, Compliance, and Product teams to ensure modernisation initiatives align with operational and regulatory requirements.
• Build trust with engineering teams by introducing modern practices through collaborative design and working reference implementations.

Team Development

• As the modernisation programme evolves, contribute to shaping a small, specialised engineering capability that supports broader platform modernisation initiatives.
• Maintain a strong hands-on focus while helping teams adopt new patterns and technologies.

Success Measures (First 12 Months)

Success in this role will be measured by the ability to deliver meaningful modernisation outcomes across Entersekt’s SaaS platform while establishing scalable engineering patterns that enable teams to accelerate cloud-native delivery.

Key outcomes in the first 12 months may include:

• Completing a comprehensive architectural assessment of the 3DS product suite, identifying key modernisation opportunities, technical constraints, and priority areas for improvement.
• Delivering a modernisation roadmap and migration plan that clearly defines architectural direction, sequencing, and the associated performance, operational, and cost considerations.
• Successfully modernising at least one product or major product component, resulting in measurable improvements in system operability, maintainability, and performance.
• Reducing reliance on manual operational processes and bespoke scripts through the introduction of automated tenant lifecycle management and environment provisioning.
• Improving observability and operational readiness by introducing consistent logging, metrics, dashboards, and alerting across services and tenants.
• Contributing architectural insights and cost considerations to the modernisation business case, supporting decision-making around infrastructure and platform investments.
• Establishing trusted working relationships with product and platform engineering teams by delivering working modernisation patterns and reference implementations that teams can adopt.
• Contributing to the development of a long-term platform architecture roadmap that supports modernisation across multiple products within the Entersekt SaaS ecosystem.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Demonstrated experience designing and delivering application modernisation programmes within AWS environments.
• Experience modernising applications through refactoring, re-platforming, or re-architecting legacy systems.
• Strong experience building and operating production systems using containers and orchestration platforms such as Kubernetes (or equivalent platforms).
• Solid backend engineering experience with the ability to diagnose and improve performance, scalability, and reliability in production systems.
• Experience working with Java-based systems or comparable backend development stacks.
• Proven experience implementing modern architectural patterns such as microservices, event-driven architectures, and distributed systems.
• Experience improving operational maturity through automation, observability, monitoring, and repeatable deployment processes.
• 8+ years of experience in cloud architecture, platform engineering, or senior software engineering roles responsible for production systems.
• Strong communication and collaboration skills with the ability to influence engineering, product, and platform teams.
• AWS certification is advantageous but not required.

Personality Attributes

• Strong bias toward delivery with a willingness to work hands-on in complex production systems.
• Pragmatic and comfortable working with legacy environments while introducing modern engineering approaches.
• Ability to influence teams through working solutions, reference implementations, and practical improvements.
• Systems thinker who balances architecture decisions with operational reliability, cost management, and security.
• Collaborative team player who builds trust across engineering teams through clear communication and inclusive technical leadership.
• Maintains accountability for delivering measurable outcomes while enabling teams to adopt modern engineering practices.

Job Description

• Collaborate with technical and functional teams at Digital Banking customers as well as banks, and development partners to ensure cohesive alignment and seamless execution throughout the entire product development lifecycle.
• Engage with Sales, Commercial, Marketing, and Partnership teams for demo and sales support, bridging the gap between the technical intricacies of Entersekt’s product and its compelling value proposition.
• Serve as a bridge between USA field teams and SA-based engineering and operations teams, fostering a collaborative environment that enhances product agility and effectiveness.
• Participate in product strategy and solution architecture sessions, several times a week.
• Facilitate the strategic product vision into tangible product enhancements or critical features.
• Accelerate prototyping, sales support, and product strategy, particularly for the Banking platforms and Digital Banking integrations, to capitalize on emerging market opportunities.
• Lead daily stand-up meetings with internal and external Engineering to ensure cross-functional alignment, promoting transparency and rapid decision-making.
• Collaborate closely with UX/UI designers to ensure a seamless user experience, marrying technical functionality with user-centric design principles.
• Refine the Digital Banking and Mobile Experience product roadmap based on user feedback, market shifts, and business goals, adapting our strategy to dynamic market conditions.

Education and Experience Requirements

Successful candidates for this role will generally possess the following qualifications and skills:

• Bachelor’s degree in computer science, electronic engineering or related
• 6 years of experience in Software Developer, Product Owner, Product Manager or related
• Agile software development experience in the identity, risk, and authentication domain, working in Fintech or similar environment
• Experience with digital channels and how they are secured, including authentication protocols and mechanisms used in modern customer authentication
• Experience with Digital Banking platform integrations, including leading projects from a product management domain to successful completion
• Experience refining the Digital Banking and Mobile Experience product roadmap based on user feedback, market shifts, and business goals, adapting strategy to dynamic market conditions

Some telecommuting permitted. This position qualifies for Entersekt, LLC’s Employee Referral Program.

Salary: $150,000 - $170,000

The Ideal Candidate

We are seeking a passionate software engineer who thrives on designing and implementing high-performance systems. You will be part of our Authentication Advice team, part of the Advice & Intelligence POD, working on cutting-edge technologies to process vast amounts of data and provide secure, real-time insights and advice.

If you are excited about cloud technologies such as AWS, designing high-performance scalable systems, and enjoy working in an agile environment while solving complex problems, you will be a great fit for this strategic role.

The Role

As a Senior Software Engineer, you will play a pivotal role in building and enhancing products developed by the Authentication Advice team, which are crucial to Entersekt’s innovation pipeline. This team is responsible for processing requests reliably and at scale to improve the accuracy and efficiency of our risk assessment, authentication advice, and fraud detection systems.

You will take part in the development of secure, scalable microservices and influence technical direction, best practices, architecture, and design. You will assist the team lead and mentor junior team members and quality assurance engineers while collaborating closely with our cloud-based infrastructure team to build solutions that process and analyse transactions in real time, providing our clients with accurate risk assessments and guidance on effective authentication policies.

Responsibilities

• Develop, test, and maintain robust, scalable microservices that process large volumes of requests in real time.
• Assist in the design of new features, ensuring high-performance and secure implementations.
• Mentor and guide junior engineers in delivering high quality products.
• Collaborate with cross-functional teams to define and implement innovative, data-driven solutions.
• Work closely with DevOps to ensure smooth deployment and scaling of microservices in cloud environments (AWS).
• Drive architectural improvements for high-performance, fault-tolerant systems.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 5+ years of experience with general-purpose programming languages such as Java, Python, or Golang. Golang experience is preferred.
• Proven track record of mentoring junior team members.
• Experience with cloud platforms, particularly AWS. Familiarity with key AWS services such as EKS, Aurora, Lambda, S3 and API Gateway, and experience deploying and managing applications in cloud environments.
• Experience with containerisation and orchestration technologies, such as Docker, Kubernetes, and Helm, for managing microservices-based architectures.
• A strong understanding of software architecture, with experience building and scaling microservices for high-performance environments.
• Familiarity with security best practices, including knowledge of cryptography, public key infrastructure (PKI), and secure system design.
• Experience with automated testing, including unit, integration, and performance tests, to ensure software quality and stability.
• Agile experience: familiarity with Scrum or Kanban methodologies, contributing effectively in cross-functional agile teams.
• A bachelor’s degree in Computer Science, Engineering, or a related field is preferred, though relevant experience is highly valued.

Personality Attributes

• Strong problem-solving skills and a passion for finding creative solutions.
• Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences.
• A collaborative mindset and willingness to work as part of a cross-functional team.
• A drive for innovation, always looking to improve products and processes.
• Pride in delivering high-quality, secure, and efficient code.

The Ideal Candidate

The ideal candidate is a customer-focused professional with 3–5 years of experience in fintech, SaaS, or financial services. They excel at building trust, driving product adoption, while identifying growth opportunities. Strong analytical skills, problem-solving ability, and cross-functional collaboration are essential. 

The Role

As a Customer Success Director (CSD) at Entersekt, you will be responsible for managing direct relationships with financial institutions and fintech clients across the Americas. You will own a portfolio of high-impact accounts, working to maximize adoption, retention, and client growth by delivering value through Entersekt’s digital banking and authentication solutions.

This is a critical, client-facing role that requires a deep understanding of the fintech landscape, strong relationship management capabilities, and a proactive mindset. The ideal candidate thrives in a fast-paced environment and is comfortable working independently across complex and strategic accounts.

Responsibilities

• Own and manage a portfolio of financial services clients (including banks, fintechs, and credit unions) across the AMER region, ensuring ongoing satisfaction and value realization from Entersekt’s solutions.
• Develop and execute tailored client success plans, aligned to each client’s business goals, strategic initiatives, and adoption maturity.
• Monitor client health and engagement, using data to proactively identify risks, surface opportunities, and ensure long-term satisfaction and renewal.
• Drive renewals, upsells, and expansion opportunities, identifying qualified leads and collaborating closely with the Commercial team to support revenue growth.
• Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
• Serve as the voice of the customer internally by feeding insights back into Product, Engineering, and Support teams to improve features, service quality, and innovation.
• Manage escalations and support coordination, ensuring issues are resolved promptly and clients feel supported and prioritized.
• Support strategic initiatives within the Client & Partner  function and contribute to process improvements and best practices.
• Document and manage all customer engagement information – including updates on critical contacts, statuses, next steps, and related items.
• Consistently achieve on-time renewal revenue targets.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 3+ years of experience in Customer Success, Account Management, or a related role within fintech, SaaS, or enterprise technology.
• Solid understanding of digital banking, authentication, cybersecurity, or payments.
• Strong interpersonal and communication skills, with the ability to engage C-level stakeholders and technical teams alike.
• Proficiency with CRM tools and customer success platforms, such as Salesforce, Gainsight, or similar.
• Proven ability to manage multiple complex accounts, prioritize effectively, and work autonomously in a fast-paced environment.
• Experience working with cross-functional teams in global organisations is a strong plus.

Personality Attributes

• Empathy and Emotional Intelligence: Understand customer perspectives
• Proactivity and Problem-Solving: Demonstrates a forward-thinking mindset
• Strong Communication Skills: Skilled at active listening. Clear, concise and persuasive communicator
• Resilience and Adaptability: Quickly adapts to customer expectations and thrives in an environment where priorities may shift
• Relationship-Building Orientation: Builds credibility as a trusted advisor