The role 

We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. The role is fully on-site (5 days a week) and requires a hands-on approach to assisting employees with day-to-day technical issues and setups.

You’re welcome to work in our office in Tel Aviv.

Your responsibilities will include:

• Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.
• Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
• Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network).
• Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
• Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
• Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
• Maintain and update asset inventory records.
• Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.
• Follow standard procedures for proper escalation and ticket closure.
• Provide excellent customer service by ensuring timely and clear communication with end users.
• Extensively document actions taken and suggested resolutions in detail.
• Actively contribute to IT knowledge base.
• Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure).
• Ensure compliance with company IT policies and procedures.

It will be an added bonus if you have:

• Exhaust all possible scenarios within their access level when attempting to resolve an issue
• Proactively seek feedback from peers, mentors, and leaders
• Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects
• Contribute to continuous service improvement by participating in projects and driving operational enhancements.
• Build meaningful and fruitful relationships within the team and cross functionally
• Fearlessly seek improvement personally, within processes, and within the team’s culture

We expect you to have:

• An IT customer support background with 4+ years of service desk technical experience.
• Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools.
• Technical documentation and knowledge base (KB) writing skills.
• Hands-on experience with Jira or comparable service management systems.
• A customer-first mindset, prioritizing employee satisfaction and support quality.
• The ability to independently resolve technical issues across the support portfolio.
• Strong organizational skills with the capacity to effectively prioritize and manage a busy workload.
• A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals.

About the job

Rubrik Israel is growing, and we're looking for a motivated, proactive, and people-oriented Office & Employee Experience Manager to join. 

In this dynamic role, you'll be the heart of our office - ensuring an exceptional employee experience while maintaining a well-run, inspiring workplace. As a key point of contact for employees and managers alike, you'll have a real impact on company culture and day-to-day office life in a vibrant, fast-paced environment.

Your responsibilities will include maintaining administrative and operational best practices to ensure smooth office operations, as well as managing end-to-end execution of employee experience projects and company events.

If you're looking for a place where you can do more, be more, come grow with us.

What You'll Do:

• Oversee the daily operations of the office, including facilities, maintenance, supply management, food orders, cleaning staff, and deliveries.
• Execute employee experience projects and company events, including holidays, celebrations, team-building activities, and more, while thinking innovatively to maximize engagement and strengthen employees' connection to Rubrik.
• Create and nurture a positive, inclusive, and engaging workplace culture, driving well-being initiatives that align with business goals.
• Be the welcoming face of the office - greet employees, visitors, candidates, and suppliers - while ensuring a smooth front-desk experience.
• Manage and negotiate with suppliers and vendors to support office needs and special projects.
• Managing orders, billing, and company expenses.

What We're Looking For:

• Proven experience in a similar role, within the tech industry. 
• Available to work 5 days a week from our Tel Aviv office 
• Fluent English (spoken and written) 
• Excellent interpersonal and communication skills, with a warm, approachable, and service-oriented attitude
• Creative, out-of-the-box thinker with a "can-do" attitude and eagerness to take on new challenges
• Team Player
• Exceptionally organized, detail-oriented, and able to multitask in a fast-paced environment
• A problem-solver with a hands-on approach and a strong sense of ownership.
• Ability to work independently and manage time effectively in a fast-paced environment
• Comfortable working with multiple systems and technologies, with the ability to quickly adapt to new tools.

Compensation and Benefits: 

• Competitive compensation package, which includes base salary and equity.
• A lovely office situated in the heart of TLV, close to the light rail and train station.
• Career development and growth opportunities.
• Other perks: sports lessons, Cibus, happy hours, team events, communities, and many more benefits.

Ready to join the ride?

Join Us in Securing the World's Data

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, f

About Pagaya

Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

About the Role

We are seeking an experienced IT Director to lead the company’s global IT operations and infrastructure services across multiple locations. This role will oversee the IT support and systems teams and ensure the reliability, scalability, and security of the organization’s technology environment across our sites in Israel and Manhattan.

The IT Director will be responsible for managing daily IT operations, service delivery, infrastructure platforms, and vendor relationships while working closely with Cyber Security, DevOps, and Business Applications teams.

What you will do? 

• Lead and manage global IT operations across the company’s sites in Israel and Manhattan.
• Manage the IT support (Helpdesk) and infrastructure teams to ensure high-quality service delivery and operational excellence.
• Oversee the performance, availability, and security of corporate IT systems, cloud services, and network infrastructure.
• Define and monitor SLAs and operational KPIs to ensure consistent and reliable IT services across locations.
• Drive continuous improvement of IT processes including onboarding, offboarding, asset management, and incident management.
• Act as the primary escalation point for complex or critical IT operational issues.
• Collaborate closely with Cyber Security, DevOps, and Business Applications teams to ensure secure and efficient technology services.
• Manage IT vendors, service providers, and procurement processes.
• Plan and manage IT operational budgets and cost optimization initiatives.
• Mentor and develop IT team members while fostering a strong service-oriented culture.

Requirements

• 5+ years of experience managing IT infrastructure and enterprise systems environments.
• 5+ years of experience leading IT support or IT service delivery teams.
• Proven experience managing IT operations across multiple sites or global environments.
• Strong knowledge of enterprise IT infrastructure including cloud platforms, identity management, endpoint management, networking, and collaboration tools.
• Experience working with security frameworks and collaborating with cyber security teams.
• Strong leadership, communication, and stakeholder management skills.

Our Team

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv.

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

Our values are at the heart of everything we do. We believe great solutions are built through a great community.

• Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
• Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
• Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
• Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
• Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.

More than just a job

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life. 

Pagaya is an equal opportunity employer. Pagaya is encouraging diversity and actively seeking applicants from all backgrounds, as are committed to creating a diverse workforce together with an inclusive environment for all. Employment is decided on the basis of qualifications, skills, and business needs.

We offer the industry’s only platform that fuses customer identity and anti-fraud solutions – customer identity management, identity verification, and fraud prevention. 

We sell to industries with large, consumer-facing businesses such as: banking, financial services, insurance, fintech, gaming, ecommerce/retail, telco / media, utilities, etc.

About the Role:

The IT Specialist is responsible for analyzing, diagnosing, and repairing end user issues pertaining to their daily job duties. Managing and resolving service request tickets on a daily basis. This individual is responsible for providing high quality technical assistance and support related to the company’s computer systems, software, and hardware. This position is directly responsible for interaction with end users and their machines on a daily basis.

What you’ll do:

• Assisting employees (end users) with the MacOS desktop systems
• Strong knowledge of Windows / macOS environments
• Initial IT orientation of new employees during their “sign-in” process
• Providing computer support services for software and hardware within established company standards and guidelines
• Testing of computers to ensure all computer systems are functioning properly
• Identifying and solving any problems that affect computer operating systems
• Communicating effectively with the individual end users on issues that pertain to their machines
• Maintenance and upgrading of computer systems , including offering recommendations on upgrades on an as-needed basis
• Assistance in implementing IT related company initiatives as provided by IT leadership
• Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices
• Responsible for delivering, tracking, and recording the assignments of hardware to new employees
• Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis
• Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages
• Deep understanding of SaaS services and their operations 
• Experience and understanding of SSO, SAML, OpenID Connect Protocols
• Assist with onboarding and offboarding of employees

What you’ll need:

• Professional certification macOS Support Essentials or proven macOS experience 
• SaaS Systems Administration (MDM, GSuite, Slack, SalesForce, Zoom, ..., etc)
• Network Administration multiple floors: WiFi, LAN, Fortigate Firewall, ...
• Well organized IT Assets manager 
• Another Professional certification (e.g. CCNS, CISSP, MCSE) is an advantage
• Customer service background or experience required
• Experience working in a fast-paced team environment is strongly recommended
• 3+years experience in a Help Desk or Support role required
• High level English

Added Bonus:

• Bash, Google Script, Powershell scripting or similar is a plus
• Cloud Experience is an advantage (AWS, Azure, GCP)
• Experience and familiarity with AI tools
• Automations

#LI-AM1 #LI-Hybrid 

#LI-TL1 #LI-Hybrid 

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

SUMMARY

We’re looking for an outstanding IT Technician to joun the IT team and spread the power of Wiz. Reporting to the IT Manager, you will be part of the broader IT organization.

WHAT YOU’LL DO

• Provide tier 1 and tier 2 support for all end users, both remotely and in person.
• Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, as well as audiovisual systems, office networks, peripherals, and software.
• Participate in asset management activities related to both hardware and software.
• Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
• Draft and update detailed internal and end user-facing documentation related to supported technologies and processes.
• Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
• Stay current on technologies used by the company and all internal changes.

WHAT YOU’LL BRING

• 4+ years of experience supporting end users both in-person and remotely.
• Significant experience providing software support to Windows and macOS users.
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment.
• Experience with at least one of the following IAM solutions is required: Okta, Azure AD, OneLogin, or Ping Identity.
• Strong, practical grasp of networking and ability to troubleshoot wireless networks and some physical infrastructure.
• Experience in managing configuration and service of AV systems (for example: Neat, Poly etc.).
• Experience with cloud service providers such as AWS, GCP, and Azure — Advantage.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy and that you consent to the retention of your application for consideration for future opportunities at Wiz.

About Pagaya

Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

About the Role

We are seeking an experienced IT Director to lead the company’s global IT operations and infrastructure services across multiple locations. This role will oversee the IT support and systems teams and ensure the reliability, scalability, and security of the organization’s technology environment across our sites in Israel and Manhattan.

The IT Director will be responsible for managing daily IT operations, service delivery, infrastructure platforms, and vendor relationships while working closely with Cyber Security, DevOps, and Business Applications teams.

What you will do? 

• Lead and manage global IT operations across the company’s sites in Israel and Manhattan.
• Manage the IT support (Helpdesk) and infrastructure teams to ensure high-quality service delivery and operational excellence.
• Oversee the performance, availability, and security of corporate IT systems, cloud services, and network infrastructure.
• Define and monitor SLAs and operational KPIs to ensure consistent and reliable IT services across locations.
• Drive continuous improvement of IT processes including onboarding, offboarding, asset management, and incident management.
• Act as the primary escalation point for complex or critical IT operational issues.
• Collaborate closely with Cyber Security, DevOps, and Business Applications teams to ensure secure and efficient technology services.
• Manage IT vendors, service providers, and procurement processes.
• Plan and manage IT operational budgets and cost optimization initiatives.
• Mentor and develop IT team members while fostering a strong service-oriented culture.

Requirements

• 5+ years of experience managing IT infrastructure and enterprise systems environments.
• 5+ years of experience leading IT support or IT service delivery teams.
• Proven experience managing IT operations across multiple sites or global environments.
• Strong knowledge of enterprise IT infrastructure including cloud platforms, identity management, endpoint management, networking, and collaboration tools.
• Experience working with security frameworks and collaborating with cyber security teams.
• Strong leadership, communication, and stakeholder management skills.

Our Team

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv.

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

Our values are at the heart of everything we do. We believe great solutions are built through a great community.

• Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
• Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
• Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
• Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
• Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.

More than just a job

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life. 

Pagaya is an equal opportunity employer. Pagaya is encouraging diversity and actively seeking applicants from all backgrounds, as are committed to creating a diverse workforce together with an inclusive environment for all. Employment is decided on the basis of qualifications, skills, and business needs.

As an IT Service Desk Specialist, you'll support Gong employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. You’ll help keep people productive, informed, and equipped with the systems they need to do their best work. 

This role requires full on-site work. 

You’ll own:

• Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments
• Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process
• Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance

You’ll solve:

• Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity
• Office IT issues such as printers, meeting room A/V, and network-related escalations
• Access and support needs across employee lifecycle moments, including pre-hire setup, onboarding, and separation

You’ll impact:

• Helping employees stay productive by resolving issues quickly and clearly
• Creating a smoother day-to-day technology experience across the office and for remote employees
• Strengthening IT operations through solid documentation, knowledge sharing, and reliable support processes

How you’ll succeed here:

• You bring 3+ years of IT support experience and know how to troubleshoot across both Windows and macOS
• You communicate clearly, set expectations well, and keep users informed in a calm, professional way
• You can manage multiple requests at once, prioritize effectively, and stay organized with minimal supervision
• You’re comfortable supporting employee access and administration across tools like Okta, Zoom, Slack, and Google Workspace
• You have a strong service mindset and care about creating a positive support experience
• You’re confident handling basic network troubleshooting and know when to escalate issues efficiently.

What makes working at Gong unique?

At Gong, we empower our employees with ownership to solve complex problems, make impactful decisions, and build cutting-edge products. We call this “Own. Solve. Impact.”

About us

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a workplace, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.

*This position requires Israeli residence

#LI-MK3

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About The Role

We are building the next generation of our analytics platform - combining strong data engineering foundations with AI-driven automation to dramatically accelerate analytics development across the company.

We are looking for a Senior Analytics Engineer to help design and build the engineering foundation that powers analytics across the organization.

Our goal is to create a modern data environment where analytics development is fast, reliable, scalable, and increasingly automated. This includes building strong data warehouse foundations, scalable modeling layers, and introducing AI-powered tools and automation that accelerate how data products are built and used.

In this role, you will be part of an analytics squad, working closely with analysts and business stakeholders while building the infrastructure, automation frameworks, and intelligent tooling that enable analytics to scale across the organization.

This is a unique opportunity to help build the next generation of the data organization.

Key Responsibilities

• Lead AI adoption in the analytics platform, building tools and workflows that automate analytics development, dashboards, and data exploration
• Design and build scalable data warehouse models and transformation layers
  
• Build and optimize ETL pipelines and core analytics infrastructure (Bronze / Silver)
• Improve performance, reliability, and scalability of the analytics platform
• Develop automation and internal tools that accelerate analytics workflows
• Enable self-serve data access across the company through semantic layers and reusable datasets
• Collaborate with analysts and business teams within an analytics squad
  
  

Experience & Skills

• 6+ years of experience in Data Engineering and Analytics Engineering roles, building modern data warehouses and analytics platforms using technologies such as BigQuery, dbt, and Python
• Experience with workflow orchestration (Dagster, Airflow, or equivalent) and building reliable, observable data pipelines
• Hands-on experience using AI coding platforms and tools to automate data engineering and analytics workflows
• Strong engineering practices including version control (Git), testing, code reviews, and CI/CD
  
• Experience building automation systems and internal tools for data teams
• Experience working closely with analysts, product teams, and business stakeholders in analytics-driven environments
• Strong problem-solving skills with a builder mindset
  
  

About At-Bay

At-Bay is an insurance company built by cybersecurity experts, leveraging technology and security expertise to better understand digital risks and build better insurance products and services. We help clients through insurance products, security guidance, and active risk management. At-Bay has raised nearly $300MM in funding from top investors including Icon Ventures, LightSpeed Venture Partners, M-12 (Microsoft), Khosla Ventures, and MunichRe. We are distributed globally with hubs in San Francisco, New York City, Atlanta, and Tel Aviv.

Description

We're looking for a part-time Help Desk Specialist to provide first-line technical support and help ensure smooth day-to-day IT operations. You'll handle user issues, troubleshoot hardware and software problems, and support technical onboarding and offboarding-  including account setup and access provisioning.

This is a great opportunity for someone early in their IT career to gain hands-on experience in a security-conscious, fast-moving environment.

This is an office-based role, 3 days a week (60%)- Sunday/Monday, Tuesday, and Thursday.

What You'll Do

• Provide first-line IT support to employees locally and remotely
• Troubleshoot issues with hardware, SaaS tools, software, network, and VPN
• Set up and maintain employee devices and accounts using MDM and IDP tools
• Manage onboarding and offboarding processes, including conducting orientation sessions
• Maintain and support meeting room technology (displays, cameras, microphones)
• Track IT assets and manage inventory
• Maintain documentation and propose process improvements
• Support light IT initiatives in spare time-  such as user access reviews, policy updates, and process improvements

What We're Looking For

• 0–2 years of experience in end-user IT support, in-person (on-site)
• Hands-on experience (or strong familiarity) with: Okta, Google Workspace, Office 365, Zoom, Slack, and other cloud-based tools
• Basic understanding of IDP, Active Directory, and MDM services
• Understanding of macOS and Windows operating systems
• Excellent communication and customer service skills in both English and Hebrew
• Strong proficiency in Microsoft Excel is a significant advantage
• Detail-oriented, reliable, and comfortable working independently

Nice to Have

• Experience with audio/visual hardware

What You'll Get

• Competitive hourly rate
• A strong emphasis on work-life balance — part-time, office-based schedule with fixed days and hours
• Beautiful offices in the heart of Tel Aviv, near the train station and main bus stops
• Passionate, smart, and fun people to work with
• Mentorship from experienced IT and security professionals
• You will never lack a challenge — we are a unique blend of a fast-growing tech startup, an international firm, and an insurance company

At-Bay is an equal opportunity employer and welcomes applicants from all backgrounds.

Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.

Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. 

Headquartered in Mountain View, California, Aerospike has a global presence with offices in London, Bangalore, and Tel Aviv.

Job Summary

Aerospike is looking for a technically sharp, customer-focused Solutions Architect to help drive adoption of our blazing-fast real-time data platform. In this high-impact role, you’ll partner closely with our sales team to win business by translating complex technical capabilities into clear, compelling value for our customers.

Based in Israel, you’ll serve as the technical expert and strategic advisor throughout the sales process — from discovery to demo to deployment. Whether it’s architecting a high-scale solution, answering in-depth questions, or running a proof of concept, your expertise will be key to helping customers realize the power of Aerospike.

This is a pre-sales position.

Responsibilities:

Preparing and developing technical presentations to explain our company's products or services to customers.

• Discussing equipment needs and system requirements with customers and engineers.
• Collaborating with sales teams to understand customer requirements and provide sales support.
• Researching, developing, and identifying modifying products to meet customers' technical requirements and needs.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
• Identifying areas for improvement and communicating these issues as well as possible solutions to upper management, including product managers.
• Setting and achieving sales goals and quotas.
• Training other members of the sales team on the technical aspects of the company's products and services.

Prerequisites

• Excellent presentation, communication, and interpersonal skills
• Excellent customer-facing skills directed toward C-Level and Developers
• Linux experience is a must
• Databases; NoSQL, Relational, Distributed, MPP
• Self-starter: must be able to assess, prioritize and complete work with minimal supervision
• Ability to work well under pressure
• Hadoop; Spark, HBase, HDFS, Hive, Impala
• Independent problem solving and troubleshooting skills
• Understand the complexities of mission critical applications
• Feedback field requirements to product management and engineering 
• Enable customers and partners through Meetups, ‘Beer and Curry’, Training sessions and Hack-a-Thons
• Knowledge Graph, Timeseries, and Feature Stores
• Language: Strong coding skills in at least one language: Java, C/C++, Python, Go,etc

Preferred

• Database; Aerospike, Yugabyte, Cockroach, MongoDB, Cassandra, HBase, Couchbase, etc.
• Cloud; AWS, Microsoft, Google 
• Docker and Kubernetes
• Compute knowledge; Networking, CPUs, SSDs, Memory, etc.
• The ability to travel up to 30% of the time.
• Previous experience working for a small to medium business
• Based in Israel. 

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.