As our Vice President of IT, you aren’t just keeping the lights on; you are building the nervous system of a global AI powerhouse. You will move beyond “traditional IT” to create a frictionless, secure environment where technology enables speed rather than hindering it. This role is responsible for architecting the enterprise platforms, operating models, and governance that allow the business to scale rapidly, securely, and with confidence.

You MUST be located in one of our hub locations (San Francisco, Salt Lake City, Austin, New York City Metro, Chicago) due to our hybrid work model.

RESPONSIBILITIES

• Engineer a High-Velocity Workforce: Lead global IT operations and workforce enablement for thousands of employees across international locations, ensuring a secure, reliable, and scalable environment that matches the speed of a high-growth SaaS ecosystem.
• Scale the AI Infrastructure Nerve Center: Beyond standard IT, architect the enterprise and platform infrastructure that enables large-scale AI-powered SaaS environments, ensuring reliability, performance, and scalability as the business grows.
• Design a Zero-Trust Identity Ecosystem: Move past legacy controls by defining and executing a multi-year IAM strategy rooted in Zero Trust principles, cloud-native identity platforms, and password-less authentication.
• Scale Through Intelligent Automation: Transform IT from a service provider into a platform by scaling global organizations through periods of rapid growth while introducing deep automation, standardization, and operational rigor.
• Transform Compliance into a Competitive Advantage: Embed operational controls into daily processes to move beyond “check-the-box” compliance, enabling seamless support for SOX, SOC 2, and regulated market requirements while strengthening customer trust.
• Drive Cross-Functional Synergy: Implement Enterprise Service Management (ESM) platform to consolidate operations across multiple departments—including Business Intelligence, HR, and Engineering—improving visibility, efficiency, and alignment company-wide. Serve as a trusted executive partner to Product, Security, Finance, and Engineering leadership to align technology investment with business priorities.
• Orchestrate M&A and Rapid Integration: Lead the technical integration of mergers and acquisitions, consolidating disparate SaaS, collaboration, and end-user platforms into a unified, high-performance enterprise standard.
• Optimize the “Innovation Budget”: Direct multi-million-dollar operating budgets through vendor consolidation, strategic sourcing, and disciplined investment decisions to ensure every dollar spent accelerates business growth.
• Executive Accountability: Own the reliability, security, and scalability of the company’s internal technology platforms as the organization scales globally.

QUALIFICATIONS 

• 15+ Years of High-Growth Leadership: Proven experience building, scaling, and modernizing global technology organizations in environments defined by rapid change and growth.
• Strategic Growth Mindset: Demonstrated success evolving IT from small, reactive teams into proactive, globally distributed organizations during hyper-growth phases.
• Visionary Identity & IT Executive: Deep expertise in enterprise identity, infrastructure, and security strategy, with a strong focus on aligning technology to business outcomes and regulatory requirements.
• Operational & Financial Discipline: Experience managing multi-million-dollar annual operating budgets with a reputation for cost optimization, vendor rationalization, and strong financial governance.
• The Trusted Partner Mentality: Recognized as a servant leader who builds trusted leadership teams, governs complex platforms, and partners across the company to drive outcomes.
• Master of Modern Infrastructure: Hands-on experience guiding the transition from legacy systems to cloud-native platforms and resilient, secure service models.
• Regulatory Fluency: Strong working knowledge of NIST 800-53, ISO 27001, FedRAMP, and related frameworks, and the ability to translate them into operational trust and customer confidence.
• Global Talent Developer: Proven ability to build and lead high-performing teams across onshore and nearshore delivery models to increase velocity while reducing operating costs.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $280,000 - $300,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

Gong is looking for a Senior IT Service Desk Specialist to support our San Francisco office and remote US employees. The Specialist is responsible for providing end-user support for hardware, software, and SaaS products from initial response through resolution, taking ownership of basic to medium complexity incidents and communicating timely updates to end users, management, and teammates.

RESPONSIBILITIES

• Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, including login, application, performance, and basic connectivity.
• Respond to incidents and service requests in a timely manner.
• Maintain excellent communication with users on incident status, with a focus on user satisfaction.
• Create and maintain documentation for problems and the knowledge base.
• Troubleshoot and escalate office-related issues (A/V, printers, network).
• Support user onboarding by deploying hardware and providing training.
• Manage user access to systems during employee lifecycle events (pre-hire, onboarding, separation).
• Prioritize tasks and track progress with minimal supervision and guidance

QUALIFICATIONS 

• 3+ years of experience in IT support.
• Proven experience troubleshooting Windows and macOS.
• Proven ability to support a remote workforce.
• Excellent communication and interpersonal skills.
• Ability to manage and prioritize multiple incidents and requests.
• Experience with basic user administration of Okta, Zoom, Slack, and Google Workspace.
• Basic knowledge of network troubleshooting techniques

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $108,000 - $132,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-SM1

As an IT Service Desk Specialist, you'll support Gong employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. You’ll help keep people productive, informed, and equipped with the systems they need to do their best work. 

This role requires full on-site work. 

You’ll own:

• Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments
• Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process
• Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance

You’ll solve:

• Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity
• Office IT issues such as printers, meeting room A/V, and network-related escalations
• Access and support needs across employee lifecycle moments, including pre-hire setup, onboarding, and separation

You’ll impact:

• Helping employees stay productive by resolving issues quickly and clearly
• Creating a smoother day-to-day technology experience across the office and for remote employees
• Strengthening IT operations through solid documentation, knowledge sharing, and reliable support processes

How you’ll succeed here:

• You bring 3+ years of IT support experience and know how to troubleshoot across both Windows and macOS
• You communicate clearly, set expectations well, and keep users informed in a calm, professional way
• You can manage multiple requests at once, prioritize effectively, and stay organized with minimal supervision
• You’re comfortable supporting employee access and administration across tools like Okta, Zoom, Slack, and Google Workspace
• You have a strong service mindset and care about creating a positive support experience
• You’re confident handling basic network troubleshooting and know when to escalate issues efficiently.

What makes working at Gong unique?

At Gong, we empower our employees with ownership to solve complex problems, make impactful decisions, and build cutting-edge products. We call this “Own. Solve. Impact.”

About us

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a workplace, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.

*This position requires Israeli residence

#LI-MK3