The role 

We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. The role is fully on-site (5 days a week) and requires a hands-on approach to assisting employees with day-to-day technical issues and setups.

You’re welcome to work in our office in Tel Aviv.

Your responsibilities will include:

• Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.
• Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
• Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network).
• Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
• Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
• Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
• Maintain and update asset inventory records.
• Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.
• Follow standard procedures for proper escalation and ticket closure.
• Provide excellent customer service by ensuring timely and clear communication with end users.
• Extensively document actions taken and suggested resolutions in detail.
• Actively contribute to IT knowledge base.
• Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure).
• Ensure compliance with company IT policies and procedures.

It will be an added bonus if you have:

• Exhaust all possible scenarios within their access level when attempting to resolve an issue
• Proactively seek feedback from peers, mentors, and leaders
• Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects
• Contribute to continuous service improvement by participating in projects and driving operational enhancements.
• Build meaningful and fruitful relationships within the team and cross functionally
• Fearlessly seek improvement personally, within processes, and within the team’s culture

We expect you to have:

• An IT customer support background with 4+ years of service desk technical experience.
• Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools.
• Technical documentation and knowledge base (KB) writing skills.
• Hands-on experience with Jira or comparable service management systems.
• A customer-first mindset, prioritizing employee satisfaction and support quality.
• The ability to independently resolve technical issues across the support portfolio.
• Strong organizational skills with the capacity to effectively prioritize and manage a busy workload.
• A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals.

We are looking for an Automations Engineer to design and build scalable automation solutions across modern IT and SaaS environments. This role is ideal for someone who enjoys working with APIs, cloud services, and workflow automation to drive efficiency and reduce manual processes.

Key Responsibilities

• Design, build, and maintain automation workflows across IT systems and SaaS platforms
• Develop integrations between Microsoft 365, Microsoft Entra ID, Google Workspace, and other tools using APIs
• Automate operational processes such as user lifecycle management, notifications, data synchronization, and access workflows
• Implement secure and reliable automations with logging, monitoring, and error handling
• Continuously optimize processes to reduce manual effort and improve efficiency
• Collaborate with IT, Security, and business teams to deliver automation solutions
• Create and maintain clear documentation for workflows, scripts, and integrations

Requirements

• 3+ years of hands-on experience in automation, scripting, or IT infrastructure in enterprise environments
• Strong experience with:
  • Microsoft Entra ID & Microsoft 365 ecosystem
  • Google Workspace (basic administration)
• Hands-on experience with:
  • RESTful APIs and system integrations
  • PowerShell and/or Python
  • Azure services (Automation, Functions, Logic Apps)
• Solid understanding of:
  • Automation patterns (event-driven, scheduled workflows)
  • SaaS integrations and API-based workflows
  • Authentication protocols (OAuth, OpenID Connect)
• Familiarity with tools such as Slack, Jira, Git, and basic CI/CD pipelines
• Strong troubleshooting and problem-solving skills
• Intermediate English (written and spoken)

Nice to Have

• Experience with:
  • Slack API / Atlassian tools (Jira, Confluence)
  • Microsoft Graph API
  • Google Admin SDK
• Knowledge of Azure Monitor / Log Analytics
• Experience working in large-scale or multi-system environments

Why Join?

• Work on modern cloud and SaaS ecosystems
• Drive real impact through automation and efficiency gains
• Collaborate in a cross-functional, technology-driven environment
• Opportunity to grow your expertise in cloud, APIs, and automation architecture

The role 

The Executive Support IT Engineer will provide white-glove, high-touch technical support to senior leadership, including C-level executives. This role requires a polished professional with exceptional technical expertise, discretion, and the ability to thrive in high-pressure environments with little to no direction. The engineer will serve as the primary point of contact for executive technology needs, ensuring seamless productivity, communication, and security across devices, applications, and collaboration platforms.

Note: Due to the nature of this role, there will be moments where a traditional work week or hours will not apply. We will always strive to achieve meaningful work/life balance, but that will be dictated by the needs of the given moment. A flexible schedule and the ability to travel is a necessity.

You’re welcome to work in our office in Tel Aviv.

Your responsibilities will include:

• Deliver personalized IT support for executives including; but not limited to; troubleshooting, system setup, and proactive maintenance for laptops, mobile devices, AV systems, and collaboration tools.

• Provide rapid response to critical technical issues impacting executives, ensuring minimal disruption to business operations.

• Support executive meetings and events, including video conferencing, telepresence, and boardroom AV technology.

• Maintain and configure executive devices (Windows, macOS, iOS, Android), ensuring compliance with corporate IT policies and security standards.

• Partner closely with IT leadership, security teams, and external vendors to escalate and resolve complex issues efficiently.

• Develop executive-friendly documentation and quick reference guides for common workflows and tools.

• Anticipate technology needs and proactively recommend improvements to enhance executive productivity.

• Support executive travel by ensuring mobile, remote connectivity and collaboration tools function securely worldwide.

• Handle sensitive and confidential information with the highest degree of professionalism and discretion.

It will be an added bonus if you have:

• Exhaust all possible scenarios within their access level when attempting to resolve an issue
• Proactively seek feedback from peers, mentors, and leaders
• Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects
• Contribute to continuous service improvement by participating in projects and driving operational enhancements.
• Build meaningful and fruitful relationships within the team and cross functionally
• Fearlessly seek improvement personally, within processes, and within the team’s culture

We expect you to have:

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Experience: 5+ years in IT support roles, with at least 2 years supporting executives or VIPs in a corporate environment.

• Technical Expertise:

  • Strong proficiency with Microsoft 365, Exchange, Teams, Zoom, and other collaboration platforms.

  • Advanced troubleshooting skills for Windows, macOS, iOS, and Android.

  • Familiarity with AV conferencing technologies (Cisco, Polycom, Zoom Rooms, etc.).

  • Understanding of networking fundamentals (VPN, Wi-Fi, firewalls, mobile hotspots).

  • Experience with enterprise security protocols (MFA, MDM, encryption).

• Soft Skills:

  • Exceptional communication and customer service skills with a high degree of professionalism.

  • Ability to work under pressure and manage multiple priorities simultaneously.

  • Discretion and integrity when handling sensitive information.

  • Flexible and adaptable, with the ability to support executives outside normal business hours if needed.

• Key competencies:

  • High emotional intelligence and ability to work effectively with executives.

  • Strong problem-solving and critical-thinking abilities.

  • Proactive mindset with a focus on continuous improvement.

  • Commitment to confidentiality and data security.

The role 

We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. The role is fully on-site (5 days a week) and requires a hands-on approach to assisting employees with day-to-day technical issues and setups.

You’re welcome to work in our office in Amsterdam.

Your responsibilities will include:

• Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.
• Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
• Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network).
• Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
• Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
• Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
• Maintain and update asset inventory records.
• Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.
• Follow standard procedures for proper escalation and ticket closure.
• Provide excellent customer service by ensuring timely and clear communication with end users.
• Extensively document actions taken and suggested resolutions in detail.
• Actively contribute to IT knowledge base.
• Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure).
• Ensure compliance with company IT policies and procedures.

It will be an added bonus if you have:

• Exhaust all possible scenarios within their access level when attempting to resolve an issue
• Proactively seek feedback from peers, mentors, and leaders
• Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects
• Contribute to continuous service improvement by participating in projects and driving operational enhancements.
• Build meaningful and fruitful relationships within the team and cross functionally
• Fearlessly seek improvement personally, within processes, and within the team’s culture

We expect you to have:

• An IT customer support background with 4+ years of service desk technical experience.
• Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools.
• Technical documentation and knowledge base (KB) writing skills.
• Hands-on experience with Jira or comparable service management systems.
• A customer-first mindset, prioritizing employee satisfaction and support quality.
• The ability to independently resolve technical issues across the support portfolio.
• Strong organizational skills with the capacity to effectively prioritize and manage a busy workload.
• A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals.