Security isn't just a checkbox at Delight.ai. It's the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Security Engineer

We're building AI that handles real customer conversations at scale. That means identity systems, SaaS stacks, and endpoints that have to work, and stay secure, without getting in the way of the people building and shipping every day.

The threat landscape isn't standing still, and neither are we. This role exists because we need someone who thinks about security the way our engineers think about product: automate what's repetitive, build what's missing, and make the secure path the easy path.

The Role

You'll own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. You'll work directly with IT and Engineering, and you'll use AI-powered tooling to move faster than any traditional security team. This role is for someone who scripts before they click, builds before they buy, and sees automation as a force multiplier, not a nice-to-have.

You might be this person if:

• You automate repetitive security tasks before they become recurring headaches, and you reach for Python or Bash as naturally as you reach for a runbook.
• You treat SaaS sprawl as an engineering problem, not an audit problem, and you build controls that scale without constant manual oversight.
• You think about attacker techniques (MITRE ATT&CK is a starting point, not a ceiling) and design detections that actually catch things.
• You've built or used AI-assisted workflows to speed up threat detection, alert triage, or security reporting, and you're always looking for more places to apply them.
• You hold the "secure by default" bar without being the team that slows everyone else down.
• You can explain risk trade-offs clearly to engineers and business stakeholders, not just security people.
• You're never satisfied with "we have a tool for that" if the tool isn't actually being used well.

You need to have:

• 4+ years of hands-on enterprise security experience, with real depth in endpoint security across a MacOS-heavy fleet (EDR, NGAV, MDM).
• Operational experience with VPN and ZTNA platforms, and working knowledge of modern email security (SPF, DKIM, DMARC).
• Proven ability to secure SaaS platforms with preventive and detective controls, including DLP and logging pipelines.
• Scripting proficiency in Python (strong preference), Bash, or a comparable language, used for automation, not just one-off fixes.

What you'll actually do:

• Harden a global MacOS fleet using EDR, NGAV, and MDM, enforcing patching cadences and security baselines at scale.
• Build and enforce IAM policies (SSO, MFA, SCIM, least-privilege), with automated provisioning and de-provisioning wherever possible.
• Secure Google Workspace and the broader SaaS stack, implementing DLP controls and logging pipelines that surface real data exposure risk.
• Administer and improve VPN and zero-trust remote access infrastructure for a distributed workforce.
• Develop AI-assisted detection and response workflows, automating alert triage, incident timelines, and routine reporting.
• Embed security into how Engineering and IT build and ship, not just how the company audits afterward.
• Monitor the threat landscape, translate attacker techniques into actionable detections, and stay ahead of what's actually being used against companies like ours.
• Build internal security tooling and dashboards where off-the-shelf falls short, using automation pipelines to close the gaps.

Added Value:

• Experience owning a risk-based security roadmap, including prioritization frameworks that tie security investment to actual business exposure.
• Deep familiarity with adversary tactics via MITRE ATT&CK, with hands-on experience designing detection and response strategies around those techniques.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $190,000.00 – $230,000.00. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not in maintenance mode. We're rebuilding how businesses connect with their customers using AI, and we're moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

We are looking to speak to candidates who are based in Seoul for our hybrid working model.

About the role 

MongoDB Engagement Managers are quota-carrying Professional Services Sales roles. Engagement managers utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of MongoDB by our customers.

As an Engagement Manager, you will be a key leader within the PS team and work cross-functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales.

Here are a few informative blogs about the Engagement Management role:

• https://www.mongodb.com/blog/post/engagement-management-mongodb-meet-lalitesh-pal
• https://www.mongodb.com/blog/post/how-engagement-managers-help-customers-succeed

What you will be doing

• Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies
• Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work
• Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB
• Have a solid sense of ownership, driving all deals or technical scopings from inception to closure
• Manage the Professional Services pipeline for bookings and revenue forecasts for your region
• Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks
• Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.)
• Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery
• Proactively seek opportunities to support and mentor other team members and share best practices
• Have situational awareness and react appropriately in group settings

An Ideal candidate will have

• A Bachelor’s degree in Computer Science, Mathematics, Engineering or equivalent professional experience
• A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company
• Experience as an architect, consultant, project manager, or Professional Services manager
• Experience internally positioning and selling professional services
• Experience carrying a quota for PS bookings
• General knowledge of databases (e.g. RDBMS, SQL, NoSQL)
• Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)
• Knowledge of software architecture including both cloud and on-premise technologies (e.g. AWS, GCP, Kubernetes, Openshift)
• The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays
• An ability to scope and estimate projects
• Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
• Ability to travel for key engagements and team offsites

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience. 

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 3263282084

Protecting and building a future shaped by original ideas, innovations, and creativity.

From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides an end-to-end brand integrity platform across e-commerce, social media and emerging AI platforms. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement so that brands can move faster, protect revenue, and preserve brand equity across every digital touchpoint. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products. Founded by Harvard Law graduates in 2020, MarqVision recently raised Series B, bringing total funding to $89M, and is backed by Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, and Softbank. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.

How You'll Make an Impact at MarqVision

At MarqVision, we’re redefining digital brand protection with cutting-edge AI and automation. As a Senior / Lead Product Manager for Digital Risk Protection(DRP), you will lead a cross-functional team that builds the systems identifying and responding to the full spectrum of online threats — from impersonation and piracy to emerging AI-generated risks. You will own the entire lifecycle from detection to enforcement, driving the intelligence, automation, and scalability that power MarqVision’s protection platform. Partnering closely with customers and internal stakeholders, you will translate complex digital-risk challenges into clear product strategy and deliver solutions that raise the global standard for DRP.

What You’ll Achieve

• Develop and scale Digital Risk Protection solutions that safeguard brands across impersonation, piracy, phishing, and emerging AI-generated threats.
• Work closely with engineering, AI/ML, and platform teams to define, prioritize, and deliver a cohesive roadmap that advances detection intelligence, enforcement automation, and operational scalability.
• Establish and drive OKRs for DRP products, consistently monitoring performance metrics such as detection accuracy, automation efficiency, and enforcement impact, while identifying opportunities for continuous improvement.
• Proactively collaborate with business, operations, and market-facing teams to understand evolving digital-risk challenges and translate them into pragmatic, high-impact product capabilities.
• Partner with senior leadership to align DRP initiatives with company-wide strategy, ensuring that product investments meaningfully strengthen MarqVision’s market position and client value.
• Work cross-functionally with peer Product Managers, Sales, Customer Success, and Operations to streamline go-to-market readiness, facilitate customer adoption, and manage platform-level interdependencies

Skills You Bring

• 5+ years of experience in technical product management, with a proven track record of developing and scaling successful B2B, B2C, or internal-facing products.
• Bilingual proficiency in English and Korean, with the ability to navigate global markets, collaborate across cross-functional teams, and engage international customers.
• Exceptional communication and collaboration skills, with the ability to convey complex ideas clearly and persuasively, both verbally and in writing.
• Action-oriented mindset, thriving in fast-paced, ambiguous environments while driving execution with a bias for action.
• Analytical and data-driven problem-solving skills, leveraging both qualitative and quantitative data to tackle complex and ambiguous challenges.

Nice to Have

• Experience in global B2B SaaS product development, successfully launching and expanding B2B products in international markets.
• Background in AI-driven solutions, with hands-on experience in machine learning applications or AI-powered products.
• Proficiency in SQL (intermediate to advanced level) or a strong ability to rapidly upskill in data analysis and querying.

Additional Reference

• MarqVision Company Blog
• Leadership Team

Be Part of the MarqVision Team

• Collaborate with a global team spanning 10+ countries and make a worldwide impact.
• Enjoy flexible working hours (8–10 AM start) and a hybrid work model (2 remote days per week).
• Receive U.S. stock-based compensation upon joining.
• Stay healthy with company-sponsored regular health checkups.
• Improve your skills with in-office English conversation classes.
• Get lunch allowances when working in the office and dinner & taxi fare support for late workdays.
• Bond with your team through company-sponsored lunches and dinners.
• Enjoy a fully stocked office with snacks, beverages, coffee, and even beer!

Interview Process

• Please submit all documents as a PDF file
• The interview process is as follows
• Application Review > Screening Interview > Hiring Manager Interview > Team Interview  > Culture Fit Interview > Case Study  > Final Interview
• The interview process is subject to change.
• This is a full-time position with a 6-month probationary (trial) period
• Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment.

Equal Opportunity

At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our Candidate Privacy Notice.

Protecting and building a future shaped by original ideas, innovations, and creativity

From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides an end-to-end brand integrity platform across e-commerce, social media and emerging AI platforms. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement so that brands can move faster, protect revenue, and preserve brand equity across every digital touchpoint. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products. Founded by Harvard Law graduates in 2020, MarqVision recently raised Series B, bringing total funding to $89M, and is backed by Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, and Softbank. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.

How You'll Make an Impact at MarqVision

This role is a part of a Customer Success Team. Customer Success Managers at MarqVision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of MarqVision into tangible business value.

What you’ll Achieve

• Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts
• Serve as the trusted point of contact for Marqvision’ customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals
• Collaborate with the Marqvision Sales, Operation, Product teams in strategizing your accounts’ growth
• Proactively engage each account to identify risks and to ensure that every Marqvision functionality and offering is being leveraged, maximizing the value of each Marqvision subscription.
• Develop and maintain strong relationships at all levels within the customer organization.
• Execute Business Reviews, training, check-in calls, and feature implementation
• Assess client health and develop strategies to mitigate churn with proactive health plans
• Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved
• Partner with engineering teams in architecting and orchestrating customer requests
• Working closely with Engineering, product management, customer support, and sales teams
• Establish and maintain relationships with key stakeholders to promote internal advocacy

Skills You'll Need to Bring

• 5+ years of relevant Customer Success and/or Account Management within SaaS field in the Korean Market 
• Proven experience with owning customer’s renewals and expansions
• Experience in leading junior members as a team lead or senior
• Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner
• Business fluent in English and native level of Korean
• Strong written and verbal communication skills in English, as well as business and technical acumen
• Have a positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations

Nice to Have

• A collaborative mindset and the ability to thrive in a fast-paced, dynamic environment, contributing as a team player
• Candidates with strong global organizational experience, either through living abroad or working in international environments or teams.
• Understanding of the software development lifecycle, legal tech, SaaS and/or related field
• Either a major in Law or 3+ years of experience in IP/Legal sectors
• Enterprise Account Management and Customer Success Management experience in the Korean Market
• Productivity tools implementation experience (e.g. Project management tools, BI, others)

Additional Reference

• MarqVision Company Blog
• Leadership Team  

Be Part of the MarqVision Team

• 전 세계 10여 개국의 팀원들과 함께 글로벌한 임팩트를 만들어갈 수 있습니다.
• 유연근무제(8~10AM 출근)와 재택근무(주 2일)를 통해 최적의 업무 환경을 선택할 수 있습니다.
• 입사 시 미국 주식 기반의 스톡옵션을 제공합니다.
• 구성원들의 건강을 위해 정기 건강검진을 지원합니다.
• 개인의 성장을 위해 오피스에서 영어 회화 교육을 지원합니다.
• 오피스 출근 시 점심 식대를, 야근 시 저녁 식대 및 택시비를 지원합니다.
• 팀 빌딩을 위한 팀 단위 회식비를 지원합니다.
• 다양한 간식, 음료, 커피, 맥주 등을 제공합니다.

Interview Process

• Please submit all documents as a PDF file
• The interview process is as follows
• Application Review > Screening Interview > Hiring Manager Interview >  Team Interview  > Culture Fit Interview > Case Study (optional) > Final Interview
• The interview process is subject to change.
• This is a full-time position with a 6-month probationary (trial) period
• Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment.

Equal Opportunity

At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our Candidate Privacy Notice.

Protecting and building a future shaped by original ideas, innovations, and creativity.

From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides an end-to-end brand integrity platform across e-commerce, social media and emerging AI platforms. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement so that brands can move faster, protect revenue, and preserve brand equity across every digital touchpoint. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products. Founded by Harvard Law graduates in 2020, MarqVision recently raised Series B, bringing total funding to $89M, and is backed by Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, and Softbank. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.

How You'll Make an Impact at MarqVision

As a Customer Onboarding Specialist at MarqVision, you will play a critical role in shaping the first experience new clients have with our brand protection platform. In the process of a new customer signing their contract, you’ll be the one who assesses their needs, sets up their account, configures our tools to match their enforcement goals, and ensures everything is running smoothly before handing off to our operations team. Working closely with Sales, Customer Success, and Operations, you’ll coordinate across teams and regions to deliver a seamless onboarding experience. No two customers are the same, and you’ll adapt your approach to each one.

What you’ll Achieve

• Coordinate and deliver pre-sales assessments to AEs and clients.
• Assess new customer needs during and after contract signing to define the scope of brand protection services, success metrics, and the right product configuration for their specific enforcement challenges.
• Recommend the appropriate service package based on abuse types, customer IPR, and relevant enforcement volume.
• Closely communicate with customers and internal teams to walk customers through the onboarding process, gather requirements, and communicate next steps clearly.
• Align customer expectations with our service scope, ensuring customers understand what to expect before their account transitions to our operations team.
• Build and improve internal process documentation and standard operating procedures, as well as help train team members on updated workflows.
• Manage a pipeline of onboarding requests from sales teams across multiple global regions, prioritizing time-sensitive deliverables and meeting deadlines.
• Coordinate with external partners and internal teams (including Product and Engineering) to ensure smooth execution and escalate issues as needed.
• Maintain detailed onboarding records and reports, contribute to ongoing process improvements that make the team more efficient and scalable.

Skills You Bring

• 3+ years of experience in customer onboarding, implementation, project management, or customer success–ideally in a SaaS or tech environment.
• Interest in or exposure to brand protection, intellectual property, e-commerce, or online marketplaces is a plus (no deep expertise required; we’ll teach you the domain).
• Excellent organizational skills with the ability to juggle multiple customer projects at different stages simultaneously, across global time zones.
• Strong communication skills (verbal and written) with the ability to lead customer-facing meetings, present scoping findings, and build trust with stakeholders.
• Detail-oriented with the ability to follow structured processes accurately; comfortable working with dashboards, data, and operational metrics.
• Proactive, solutions-oriented mindset with a bias toward process improvement.
• Collaborative and adaptable, comfortable working cross-functionally across Sales, Customer Success, Operations, and Product teams.
• Tech-savvy and a fast learner—you’ll be trained on our internal tools and platform, so what matters most is your ability to pick things up quickly.
• Bilingual proficiency in Korean and English required; the role involves daily communication with both Korean-based teams and global stakeholders.

Nice to Have

• Experience with SaaS customer onboarding, implementation, or customer services.
• Familiarity with e-commerce platforms, online marketplaces, or brand/IP-related tools and databases.
• Experience creating or maintaining process documentation, training materials, or SOPs.
• Comfortable working with both technical and non-technical stakeholders across different teams and regions.

Interview Process

• Please submit all documents as a PDF file
• The interview process is as follows
• Application Review > Screening Interview > Hiring Manager Interview >  Team Interview  > Culture Fit Interview > Case Study (optional) > Final Interview
• The interview process is subject to change.
• This is a full-time position with a 6-month probationary (trial) period
• Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment.

Additional Reference

• MarqVision Company Blog
• Leadership Team  

Equal Opportunity

At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our Candidate Privacy Notice.

Why Cast AI?

Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production.

The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation.

Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.

Global team, diverse perspectives
We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead. 

Unicorn momentum
In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started.

Join us as we build the future of autonomous infrastructure.

Cast AI Technical Account Management

Cast AI is expanding its Customer Success presence in South Korea, one of our key growth markets in APAC, and we're looking for a Senior Technical Account Manager to manage important customers in this region.

As a Senior TAM, you will be the technical leader and trusted advisor for your assigned accounts, independently managing complexity across enterprise Kubernetes environments and building the deep, long-term relationships that drive real outcomes. This is a high-impact role at a fast-growing company where your work will be visible from day one.

A Glimpse into the Customer Success Team

Our customer-obsessed technical account management team is dedicated to delivering world-class assistance to our clients. They are the bridge between our customers and the wider Cast AI organization, representing the customer's voice to Cast AI and the voice of Cast AI to the customer. The team ensures that our customers are successful in their use of our platform.

Requirements:

• Located in Seoul.
• Business-level fluency in English; Korean fluency required for customer-facing work.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of hands-on experience working with Kubernetes in production environments, including deep expertise in cluster architecture, workload optimization, and incident resolution.
• CKA, CKAD, CKS, or equivalent advanced certifications strongly preferred.
• 5+ years of professional experience in cloud computing across one or more major platforms (AWS, Azure, GCP), with demonstrable expertise in cost optimization, infrastructure design, and FinOps principles.
• Proven track record of owning enterprise accounts end-to-end — including renewals, expansion, and executive relationship management.
• Ability to lead technical discussions at the architect and VP level, as well as translate complex infrastructure concepts for business stakeholders.
• Strong executive presence, outstanding written and verbal communication skills, and the ability to operate autonomously in a fast-paced, distributed environment.
• Prior experience in a technical pre-sales, solutions architecture, or senior TAM capacity at a cloud-native or SaaS company is a strong plus.

Responsibilities:

• Technical Leadership - Serve as the primary technical authority for your portfolio, acting as the first point of escalation and an extension of your customers' engineering teams.
• Strategic Account Ownership - Build and maintain executive-level relationships; develop multi-year account plans that align Cast AI's roadmap to customer business outcomes.
• Customer Onboarding - Lead complex technical onboarding across enterprise-scale Kubernetes environments, coordinating cross-functionally with engineering, product, and support.
• Renewals & Expansion - Own the renewal process and proactively identify and execute upsell and cross-sell opportunities in partnership with Account Executives.
• FinOps Business Reviews - Lead monthly and quarterly business reviews (remote and in-person), presenting cost savings, automation outcomes, and strategic recommendations backed by data.
• Voice of the Customer - Synthesize customer feedback into actionable product insights; act as an internal advocate influencing Cast AI's roadmap.

What’s in it for you?

• Enjoy a flexible, remote-first global environment.
• Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
• Equity options.
• Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks.
• Spend 10% of your work time on personal projects or self-improvement. 
• Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.
• Extra days off to help maintain a healthy work-life balance.

Hiring process

• Screening call with Recruiter
• Hiring Manager interview
• 1-2 additional interviews based on the role
• Culture Check interview with an executive

*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
*Please note that Cast AI does not provide any form of visa sponsorship/work permit.
#LI-Remote

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Team Introduction - Rocket Growth

Rocket Growth is a Coupang Fulfillment business that enables sellers to offer best-in-class delivery and post purchase experience to customers. With Rocket Growth, sellers’ products get the Jet Delivery badge and are delivered to customers via Coupang’s Rocket delivery network. Rocket Growth is the fastest growing team in Coupang and has an exciting roadmap of products and features in the pipeline. We are hiring driven leaders who are excited to solve tough problems and like to collaborate with brilliant individuals to innovate and create history.

The Rocket Growth's Program Management team delivers critical projects and develops and implements innovative business programs to wow our customers. We maintain a holistic view of the Rocket Growth business, cultivating ideas for new services and offerings and partnering with cross-functional stakeholders across the company to bring ideas to life. We touch all areas of the business as projects/program span the spectrum of operations. We are data and delivery obsessed and are never settled with the status quo. We’re business leaders and experts in project and program management who tailor project processes to deliver the most value as quickly as possible. As a Senior Staff, Program Manager you will be responsible for initiating, planning, and delivering impactful projects and programs that improve Coupang’s Rocket Growth offerings. You will be responsible for coming up with creative solutions to the most challenging business problems and leveraging your project management expertise to make the difficult look easy. You work closely with and can seamlessly influence executive leaders and product/operations teams.

Responsibilities

• Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach.
• Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success.
• Own and Manage implementation E2E from Project charter, roadmap, plan, design, build, execute, deliver and monitor performance & adoption.
• Excellent cross-group collaboration and communication skills
• Strong problem-solving skills, analytical capabilities, and attention to detail
• Reviews and contributes to ecosystem design.

Basic Qualifications 

• Minimum of 10 Years of Technical Program Management experience
• Extensive experience and demonstrated success in project/program management and business management.
• Deep knowledge of and experience in Ecommerce operations.
• Strong problem-solving mindset and logical data-driven thinking.
• Deep-dive and process-driven skillsets.
• Experience in working in a startup environment (quick decision making, fast scale up).
• Ability to collaborate and align strategy with leadership while driving execution efficiency.
• Ability to meet tight deadlines and achieve effective results in a fast-paced and dynamic environment; effective multi-tasking skills are vital.
• Ability to balance strategy with strong operational skills.
• Able to understand, deconstruct, streamline and optimize complex business processes.
• Education in technical discipline / MBA preferred.
• Project management certification preferred.
• (Preferred) Excellent communications skills in both Korean and English

Location: Seoul, South Korea (잠실 쿠팡오피스)

Recruitment Process and Others

Recruitment Process

• Application Review - Virtual Interviews – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형(영문지원서) - 대면(화상)면접1 - 대면(화상)면접2 - 오퍼 - 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

#LI-ONSITE

We are hiring a Senior Product Policy Manager with expertise in regional compliance and localized policy contextualization for Korea. You will join a growing team that works across the Americas, Europe, Middle East, Africa, LatAm, Oceania, India and Asia-Pacific, and is responsible for aligning Roblox's product with global and regional norms by adapting our policies to evolving international and regional regulations and expectations. 

A member of the Product Policy team, you will have a global impact on our policy and safety strategy. You will collaborate internally with our product, engineering, business, legal, public policy, marketing, communications, and operations teams to help drive the business forward on a foundation of safety & civility. 

You will:

• Collaborate with our Legal and Public Policy teams to articulate Roblox's Safety vision, policies and standards to regulators globally
• Adapt Roblox’s global policies to regional markets and work with our Moderation Operations team to ensure they are effectively enforced
• Analyze the landscape across industry and regulatory activity to proactively anticipate and address risks to Roblox and our users
• Work directly with our product and operations teams to guide the development and use of enforcement systems and safety tools for compliance with Roblox policies and local laws
• Work closely with the Product Policy Manager for Global Age Ratings to ensure compliant game ratings across various regions
• This role requires participation in an on call rotation occasionally 

You have:

• 6+ years of experience in online Trust & Safety and/or Product Policy
• Master’s degree or equivalent experience
• Background in content policy development for global platforms, with a focus on regional policy
• Strong written and verbal communication skills; Able to distill complex issues into their core components, analyze possible solutions, and propose viable policy paths forward 
• Strong product / technical understanding as a foundation for creative problem solving
• Experience working directly with senior company leaders and presenting to executives
• Fluent language skills in English and Korean (Required)
• Knowledge of Korean regulations
• Experience working with the Game Rating and Administration Committee (GRAC) in Korea and the International Age Rating Coalition (IARC)
• Experience working on matters of international policy with global regulators and articulating complex policy issues

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

Riot Engineers bring deep expertise in specific technical areas while embracing opportunities to work across broader domains. As a Manager, Software Engineering, you’ll lead from the front — working alongside your team through every phase of the software development and operations lifecycle. You’ll combine hands-on technical leadership with mentorship and coaching to drive both team growth and product excellence.

As the Manager, Software Engineering,  in the Publishing Platform’s Publishing Engagement team, you’ll lead the engineers who design, build, and operate platform services that enable game content delivery and power player-facing experiences across and beyond games. You’ll partner with game developers across Riot, central technology groups, and legal and business teams in Korea to make smart decisions, maintain a high quality bar, and operate efficiently in service of players in Korea and around the world.

Your deep understanding of technical systems and engineering workflows will help shape how the team builds, operates, and scales our services. You’ll participate in key technical decisions, guide documentation and process improvements, and coach engineers to deliver cohesive, multi-platform experiences that power all of Riot’s games. Your leadership will enable the team to operate with clarity, discipline, and agility — staying aligned and delivering lasting impact for players.

You will report to the Sr Manager, Software Engineering,  who oversees multiple teams under the Meta Game Services initiative.

Responsibilities:

• Team Leadership & People Management
• Manage a team of 4–5 Software Engineers; coach, mentor, and support their growth while driving strong performance and positive results
• Own the interviewing and onboarding process for new engineering team members
• Build healthy relationships with engineering/QA teams across Riot globally to foster collaboration and shared learning
• Technical Leadership & Hands-on Involvement
• Stay hands-on with the team’s technology, overseeing technical design and deliverables in partnership with the team’s technical leadership
• Engage regularly with the codebase through reviews and non-critical contributions to stay close to the team’s work
• Drive the technical vision and roadmap by collaborating closely with engineers — contributing to design reviews, aligning priorities, and ensuring the right people and skills are in place to deliver results
• Maintain accountability for the technical health and long-term sustainability of the team’s products
• Execution & Cross-functional Collaboration
• Lead the breakdown and execution of multi-month projects, partnering across disciplines and other engineering teams to deliver impactful outcomes
• Collaborate with Product Leads, Delivery Leads, and Engineering/QA Leads within the team and across Meta Game Services and Publishing Platform to align on execution plans and priorities
• Align with service teams within Meta Game Services and across the Publishing Platform organization to drive consistency in tech standards, tooling, and best practices

Required Qualifications:

• Bachelor's or Master’s degree in Computer Science or a related field, or equivalent professional experience
• 5+ years experience as a Software Engineer, including hands-on experience delivering live or shipped web applications
• 2+ years experience directly leading an engineering team either as an Engineering Manager or Technical Lead
• Deep front-end expertise with TypeScript/Javascript, React, CSS-in-JS, and modern frameworks like Next.js
• Extensive back-end experience with Java and Spring Boot, combined with strong fundamentals in software engineering (data structures, algorithms, concurrency, OOP) and experience designing scalable systems using RESTful APIs, event-driven microservices, and modern web architecture patterns
• Proven track record of improving engineering discipline — driving better documentation, thoughtful tech design processes, and structured proposals for technical improvements, with a strong understanding of the full product lifecycle from design to deployment and operations, and the ability to apply MVP principles effectively
• Able to clearly communicate technical concepts and decisions across disciplines, helping align engineers, designers, and product managers
• Experience managing engineers and actively participating in their growth and development
• Experience recruiting candidates and growing an engineering team
• Experience with distributed systems, microservices, and software at a high scale
• Experience operating and maintaining live services, including handling emergent issues and on-call troubleshooting
• Fluency in Korean and professional working proficiency in English, as the position involves being based in Seoul while engaging with global teams across Riot

Desired Qualifications:

• Experience developing using cloud infrastructure (such as AWS, GCP), using containers and orchestration (such as Docker, Kubernetes), managed using infrastructure as code (such as Terraform)
• Experience with CI/CD pipelines (such as GitHub Actions, Jenkins, Netlify)
• Experience with relational databases (such as MySQL)
• Experience with event driven architectures and technologies (such as Kafka)

Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.

The Impact You’ll Be Contributing to Moloco:

• Define and execute the product strategy, roadmap, and requirements for end-to-end Dynamic Product Ads (DPA) — spanning catalog/postback integration, campaign setup workflow, ML-based product recommendation, and creative UX optimization.
• Own the product lifecycle from concept to experimentation and launch, ensuring each product delivers measurable customer value.
• Establish, monitor, and analyze KPIs to refine strategy, drive performance improvements, and guide data-informed decisions.
• Lead cross-functional teams to deliver rapid, high-quality product iterations with clear business impact in a fast-paced, agile environment.
• Synthesize data and insights from multiple internal and external sources to shape product strategy and execution.
• Stay ahead of industry trends and competitive dynamics to identify new product opportunities and positioning strategies.
• Resolve day-to-day operational challenges proactively to ensure smooth execution and continuous product improvement.

The Opportunity:

• Moloco’s vision is to become the scaling engine for the internet economy — transforming the ad tech ecosystem to deliver greater value for advertisers and publishers.
• In this role, you will pioneer a zero-to-one product, building new services that help advertisers grow their businesses by leveraging Moloco’s world-class machine learning capabilities.
• We’re looking for a passionate, analytical, and execution-driven Product Manager ready to drive innovation, unlock new advertiser verticals, and shape the future of Moloco’s growth.

How Do I Know if the Role is Right For Me?

• A BS/MS degree in Computer Science, Electrical Engineering, or a related field.
• 10+ years of experience in Product Management or equivalent roles, with a proven track record of turning ambiguous business and technical requirements into clear, data-driven product decisions.
• 3+ years of mobile ad tech experience, ideally with expertise in Dynamic Product Ads (DPA) and/or Commerce Media.
• Demonstrated success in leading 0 → 1 product strategies and launches
• An analytical mindset, using data to inform and drive key decisions
• A solid understanding of go-to-market (GTM) cycles within product management.
• Exceptional communication and collaboration skills, with the ability to align and influence across teams
• Experience thriving in a fast-paced, iterative environment — building, testing, and learning quickly to deliver impact.

Preferred Qualifications

• MBA preferred.
• Experience in personalization, recommendation, or ranking systems.
• Familiarity with commerce APIs, product feed management, and dynamic creative systems.
• Hands-on experience with SQL, Python, or other data analytics tools.

Example Impact Areas

• Building a product recommendation model that improves ad CTR by X%.
• Integrating with major e-commerce platforms to automate catalog/postback ingestion and campaign setup.
• Driving UX experimentation to optimize ad unit performance across different inventory environments.

The Impact You’ll Be Contributing to Moloco:

• Define and execute the product strategy, roadmap, and requirements for end-to-end Dynamic Product Ads (DPA) — spanning catalog/postback integration, campaign setup workflow, ML-based product recommendation, and creative UX optimization.
• Own the product lifecycle from concept to experimentation and launch, ensuring each product delivers measurable customer value.
• Establish, monitor, and analyze KPIs to refine strategy, drive performance improvements, and guide data-informed decisions.
• Lead cross-functional teams to deliver rapid, high-quality product iterations with clear business impact in a fast-paced, agile environment.
• Synthesize data and insights from multiple internal and external sources to shape product strategy and execution.
• Stay ahead of industry trends and competitive dynamics to identify new product opportunities and positioning strategies.
• Resolve day-to-day operational challenges proactively to ensure smooth execution and continuous product improvement.

The Opportunity:

• Moloco’s vision is to become the scaling engine for the internet economy — transforming the ad tech ecosystem to deliver greater value for advertisers and publishers.
• In this role, you will pioneer a zero-to-one product, building new services that help advertisers grow their businesses by leveraging Moloco’s world-class machine learning capabilities.
• We’re looking for a passionate, analytical, and execution-driven Product Manager ready to drive innovation, unlock new advertiser verticals, and shape the future of Moloco’s growth.

How Do I Know if the Role is Right For Me?

• A BS/MS degree in Computer Science, Electrical Engineering, or a related field.
• 10+ years of experience in Product Management or equivalent roles, with a proven track record of turning ambiguous business and technical requirements into clear, data-driven product decisions.
• 3+ years of mobile ad tech experience, ideally with expertise in Dynamic Product Ads (DPA) and/or Commerce Media.
• Demonstrated success in leading 0 → 1 product strategies and launches
• An analytical mindset, using data to inform and drive key decisions
• A solid understanding of go-to-market (GTM) cycles within product management.
• Exceptional communication and collaboration skills, with the ability to align and influence across teams
• Experience thriving in a fast-paced, iterative environment — building, testing, and learning quickly to deliver impact.

Preferred Qualifications

• MBA preferred.
• Experience in personalization, recommendation, or ranking systems.
• Familiarity with commerce APIs, product feed management, and dynamic creative systems.
• Hands-on experience with SQL, Python, or other data analytics tools.

Example Impact Areas

• Building a product recommendation model that improves ad CTR by X%.
• Integrating with major e-commerce platforms to automate catalog/postback ingestion and campaign setup.
• Driving UX experimentation to optimize ad unit performance across different inventory environments.

The Impact You’ll Be Contributing to Moloco: 

The GTM team at Moloco defines, designs, and executes the commercial strategy for the company — identifying and sizing opportunities, determining how our sales and business development teams pursue them, and enabling those teams to succeed. We are alumni of top consulting firms, mobile disruptors, big tech, and ad tech organizations, and we optimize for growth — for each of us and for the company. We value continuous innovation, operational excellence, and effective cross-functional partnerships.

Within the GTM org, the Regional Product Activation Lead team drives the success of Moloco's products in-market, serving as functional experts and champions for our product suite. The team works closely with Sales and strategic customers to maximize product impact, and connects market intelligence back to our Product and Engineering teams to shape how products are built and brought to market.

As a Regional Product Activation Lead, you will be the connective tissue between our customers, our sales team, and our product organization. You will build deep product expertise while staying close to the dynamics of the Korean mobile advertising market — translating customer needs into actionable insights and helping accelerate in-market product adoption.

The Opportunity: 

• Drive in-market product adoption: Partner with the Korea Sales team to identify and prioritize opportunities to deepen customer product usage, and develop scalable approaches to onboarding and enablement.
• Be the voice of the Korean market: Gather and synthesize customer and market feedback, identify recurring themes, and funnel structured input into Moloco's Product Feedback processes.
• Support and influence the product roadmap: Develop grounded points of view on market challenges and customer needs; capture these in Business Requirements Documents and work with Product/Engineering to drive alignment and action.
• Enable customer success: Work directly with key customers to understand pain points, identify product gaps and greenfield opportunities, and help them realize the full value of Moloco's platform.
• Build operational leverage: Identify, design, and improve tools and processes that increase efficiency for Sales and Product Specialists, enabling faster and more consistent product adoption at scale.
• Communicate with impact: Share product updates, customer insights, and market trends clearly across GTM, Product, and other cross-functional partners — bridging the Korea market with the broader regional team.

How Do I Know if the Role is Right For Me? 

• 4–7 years of experience in product operations, product management, strategy consulting, or a similar role — ideally within ad tech, mobile marketing, or SaaS.
• Solid understanding of the Korean mobile advertising ecosystem, including key players, market dynamics, and advertiser expectations.
• Analytical and structured thinker who can identify patterns across data points, validate them with customer evidence, and translate findings into clear recommendations.
• Strong communicator who can convey complex and technical concepts to both technical and non-technical audiences.
• Self-directed and comfortable operating as an individual contributor in a local market, with the ability to manage your own priorities while staying aligned with a regionally distributed team.
• Collaborative by nature: comfortable working cross-functionally with Sales, Product, Engineering, and Customer teams across time zones.
• Organized and execution-oriented — able to manage multiple workstreams in a fast-paced, high-growth environment without losing sight of impact.
• Demonstrated ability to work directly with customers: listening, problem-solving, and building trust over time.
• Business-level proficiency in both Korean and English — you will work with local customers and partners in Korean, and collaborate with a Singapore-based manager and global stakeholders in English.

About the role

As a Senior Software Engineer on the Ads Experience (AdEx) team, you will lead the design and delivery of key advertiser and operator workflows in Moloco’s web-based campaign management portal (Moloco Cloud Portal, our Ads Manager UI). You will shape how advertisers configure, monitor, and troubleshoot campaigns at scale, driving both user satisfaction and business impact.

The Opportunity

• Lead the end‑to‑end design and implementation of complex advertiser workflows and services in Moloco Cloud Portal, from problem framing and technical design to launch and post‑launch iteration.
• Act as technical lead for medium‑ to large‑scale projects, breaking down ambiguous problems into clear milestones and aligning engineers and cross‑functional partners.
• Architect and evolve backend services and APIs that support campaign setup, health monitoring, reporting, alerting, and diagnostics for advertisers and internal operators.
• Partner with Product, UX, Data, and ML to define the operational and reporting experience strategy in the Ads Manager UI, ensuring our experiences are coherent, scalable, and easy to operate.
• Collaborate with data and infra teams to design reliable analytics and reporting pipelines, including data contracts, SLIs/SLOs, and mechanisms for data correctness and latency.
• Raise the engineering bar by driving best practices in code quality, testing, observability, reliability, and incident response across the AdEx team.
• Mentor and guide junior engineers, providing technical feedback, sharing context, and helping them grow in system design and execution.
• Influence longer‑term technical direction for Ads Experience, identifying platform opportunities and technical investments that unlock future product capabilities.

Basic Qualifications

• BS/MS in Computer Science or a related technical field, or equivalent practical experience.
• 8+ years of software engineering experience, including significant backend or platform work on user‑facing products.
• Proficiency in one or more modern programming languages such as Java, Go, Kotlin, C++, or Python, and experience building large‑scale distributed systems or high‑throughput services.
• Strong system design skills, with a track record of leading the design and implementation of complex features or services across multiple components or teams.
• Deep experience designing and operating web services / APIs and working with relational or NoSQL databases (e.g., BigQuery, Bigtable, MySQL, PostgreSQL).
• Proven experience acting as a project tech lead: breaking down ambiguous problems, aligning stakeholders, and delivering projects on time with high quality.
• Demonstrated ability to work effectively with Product, UX, Data, and ML partners, influencing product scope and technical trade‑offs.
• Fluent in English, capable of driving technical discussions and decisions with global, cross‑functional stakeholders.

Preferred Qualifications

• Extensive experience with advertiser- or operator-facing systems such as campaign managers, reporting/analytics dashboards, troubleshooting/alerting tools, or billing/capacity management systems.
• Deep understanding of digital advertising / AdTech, including campaign performance metrics, attribution models, reporting dimensions, and advertiser needs.
• Experience designing analytics and reporting architectures (data contracts, schemas, SLIs/SLOs, backfill strategies, latency vs. cost trade‑offs).
• Hands‑on experience with cloud and big‑data technologies (e.g., GCP, BigQuery, Dataflow, Kafka, Beam/Spark) and integrating them into user‑facing products.
• Experience driving engineering-wide improvements in reliability, observability, testing, or developer productivity in a production environment.
• Strong track record of mentoring and growing engineers, and of positively influencing team culture and engineering practices.
• Prior experience in global or multi‑region environments where advertiser needs and regulations differ by market is a plus.

The Impact You’ll Be Contributing to Moloco: 

As a Senior Growth Manager at Moloco Commerce Media, you will independently own a portfolio of significant marketplace and retailer clients, driving their ad business performance through deep strategic partnership and expert advisory. You will lead end-to-end client success — from business reviews with senior stakeholders to identifying product innovation opportunities - while bridging client needs and Moloco's cross-functional teams.

This role requires a seasoned professional who can manage complexity across multiple concurrent engagements, bring data-driven strategy to the table, and deliver measurable impact on both client and Moloco growth.

The Opportunity: 

• Own a portfolio of key marketplace and retailer clients end-to-end, managing the full growth lifecycle from onboarding through mature-stage optimization.
• Build and sustain strategic partnerships with senior-level client stakeholders, acting as a trusted business advisor on performance advertising.
• Understand enterprise customers' goals and devise tailored approaches to accelerate their ad revenue and ROI.
• Lead regular business reviews and strategic planning sessions, translating insights into actionable growth roadmaps.
• Guide and educate client counterparts on performance ad values, operations, and best practices across the commerce media landscape.
• Identify and execute growth initiatives - from advertiser acquisition strategies to ad product adoption - with disciplined follow-through.
• Enable data-driven decision-making internally and externally by synthesizing campaign metrics, market context, and business outcomes.
• Surface product innovation opportunities from client and advertiser feedback, collaborating closely with Moloco's product and engineering teams.
• Contribute to team knowledge by developing reusable playbooks, training materials, and scalable workflows.

How Do I Know if the Role is Right For Me? 

• 6–8 years of experience in digital advertising, ad tech, retail media, eCommerce marketplace, or business development roles.
• Proven track record of independently managing strategic client relationships and delivering measurable growth outcomes.
• Deep familiarity with performance advertising concepts, programmatic ecosystems, and commerce media dynamics.
• Outstanding communication and stakeholder management skills - ability to engage confidently with Senior Manager level client contacts.
• Excellence in problem-solving and structured thinking, with the ability to navigate ambiguity and deliver results in fast-moving environments.
• Strong cross-functional collaboration skills - experience working with product managers, data scientists, engineers, and marketing teams.
• Comfort with data and analytics; understanding of ML-driven advertising platforms is a plus.
• High ownership mentality with a passion for client success and continuous improvement.
• Fluency in Korean and English is required; proficiency in additional languages is a plus.

About the role

As a Software Engineer II on the Ads Experience (AdEx) team, you will build core features and services that power Moloco’s web-based campaign management portal (Moloco Cloud Portal, our Ads Manager UI). Your work will directly improve how advertisers create, manage, and understand their campaigns, helping them operate more efficiently and confidently on Moloco Ads.

What You Will Do

• Design, implement, and operate backend services and APIs that support advertiser workflows, including campaign creation, configuration, health monitoring, and reporting, in the Moloco Cloud Portal.
• Own well‑scoped features or components end‑to‑end: requirements review, design, implementation, testing, launch, and post‑launch improvements.
• Collaborate closely with Product, UX, Data, and ML partners to turn user problems into simple, reliable product experiences in the Ads Manager UI and via APIs.
• Contribute to analytics and reporting capabilities by integrating with data pipelines and building features such as overview pages, charts, filters, and basic alerting.
• Improve the reliability, performance, and observability of services you own (e.g., metrics, logs, on‑call playbooks), and participate in incident response and root‑cause analysis.
• Participate in design and code reviews, learning from senior engineers while raising the team's quality bar.

Basic Qualifications

• BS/MS in Computer Science or a related technical field, or equivalent practical experience.
• 4+ years of software engineering experience in backend or full‑stack development.
• Proficiency in at least one modern programming language such as Java, Go, Kotlin, C++, or Python.
• Solid understanding of data structures, algorithms, and system design, with hands‑on experience building or maintaining web services / APIs.
• Experience working with relational or NoSQL databases (e.g., BigQuery, Bigtable, MySQL, PostgreSQL).
• Experience owning features or components end‑to‑end under guidance from more senior engineers.
• Ability to collaborate effectively in a cross‑functional environment with Product, UX, Data, and ML partners.
• Fluent verbal and written communication skills in English; ability to discuss designs, trade‑offs, and timelines with global stakeholders.

Preferred Qualifications

• Experience building advertiser‑, operator‑, or analyst‑facing tools such as campaign managers, analytics dashboards, or internal operations tools.
• Exposure to digital advertising / AdTech, especially concepts like campaign performance metrics, attribution, or billing.
• Familiarity with cloud platforms and big‑data technologies (e.g., GCP, BigQuery, Dataflow, Kafka, Beam/Spark).
• Experience working with or alongside Product/Eng teams and incorporating user feedback into product improvements.
• Interest in UX for data‑heavy products and in learning how to present complex information in a clear, actionable way.

ABOUT THE TEAM

As our team continues to quickly grow, we are looking our next Technical Program Manager to join our energetic and innovative team that is passionate about expanding autonomous maritime vessel capabilities within a cutting edge environment.

As the inaugural Technical Program Manager for our Surface Maritime team in South Korea (ROK), you must be a technical leader with the expertise to evaluate, qualify, develop, and advocate for an increasing number of sophisticated parallel pursuits. You will be the external facing strategic relationship manager, bridging complex cultural, technical, and business discussions in both Korean and English. You will be expected to use your technical knowledge in conjunction with your program management skills to lead cross-functional efforts and deliver the best outcome for Anduril and our internal and external stakeholders. You will interface between Anduril's engineering, manufacturing, and business teams and Korean shipbuilding partners, driving execution of joint initiatives critical to scaling international production capacity.

This role is essential for establishing Anduril's presence in the Korean defense industrial base and building the relationships necessary to achieve our ambitious manufacturing scale objectives in the Asia-Pacific region. This position will have exposure to a wide variety of program planning, organization, and compliance activities. Preferred candidates will have defense industry experience in South Korea and the United States, as well as an understanding of international defense partnerships; maritime/shipbuilding industry knowledge; a willingness to learn; be a team player and be able to adapt to the changing needs of a fast-paced technology business.

This position is available in Seoul, South Korea.

WHAT YOU'LL DO

• Establish trusted relationships with key stakeholders within our primary Korean partner, including executive leadership and technical teams. Executive stakeholder engagement in large, complex manufacturing organizations
• Utilize your bilingual Korean/English fluency with ability to conduct complex technical and business discussions in both languages
• Leverage cross-cultural business acumen and ability to navigate Korean business practices, decision-making processes, and organizational dynamics
• Autonomously execute on broad and/or ambiguous requirements from external clients. Demonstrate high ownership on all pieces of work. Ability to structure complex, multi-stakeholder initiatives and drive to closure
• Develop and deliver on a partnership roadmap identifying near-term collaboration opportunities and capability gaps
• Institute a regular cadence of executive business reviews and technical coordination meetings with partner organizations

This role will require regular local and international travel to support customer or project meetings, system integration, and system testing (~50%) depending on the phase of the project.

REQUIRED QUALIFICATIONS

• 10+ years of experience, specifically in technical program management and/or systems engineering, or related project management in a relevant industry.
• Professional fluency in Korean and English, with strong communication and presentation skills
• Technical acumen and deep familiarity with AI and autonomous systems
• Robust knowledge of Korea’s defense industrial landscape
• Track record of setting and achieving goals in a complex, unstructured environment
• Founder’s mentality to proactively own work across all functions of our business
• Experience with complex systems involving hardware and software
• Understanding of government contract structure and reporting.
• Strong analytical abilities, with a high detail orientation and commitment to quality.
• Ability to operate well in a highly regulated business environment.
• Authorization to work and reside in South Korea
• On-site candidates only with an ability to be in office daily
• Ability to travel both internationally and domestically (~35-50%) required

PREFERRED QUALIFICATIONS

• Defense industry experience in both South Korea and United States, including familiarity with international defense partnerships
• Maritime or shipbuilding industry knowledge, including understanding of naval programs, manufacturing processes, and integration requirements
• Engineering background with understanding of autonomous systems, unmanned vehicles, or complex system integration
• Korean defense procurement and regulatory framework expertise
• Established network within Korean maritime, shipbuilding, or defense sectors with existing relationships at target organizations

Korean Benefits

This position includes full enrollment in Korea's four major social insurance programs: National Pension, Health Insurance, Employment Insurance, and Industrial Accident Compensation Insurance. 

Summary

Gruve의 Lead AI Engineer는 기업용 AI 솔루션의 제안(Pre-sales)부터 실제 구축(Delivery)까지의 전 과정을 진두지휘하는 핵심 리더입니다.

기술적 깊이는 물론, 비즈니스 관점에서 고객의 문제를 정의하고 팀을 이끌어 솔루션을 성공적으로 안착시킬 수 있는 분을 모십니다. 컨설팅 및 SI 환경에서 고성능 엔지니어링 팀을 리드해 본 경험이 있는 분이라면 Gruve의 AI 전환(AX) 여정에 큰 힘이 될 것입니다.

주요 업무

• 팀 리딩 및 성장: AI/ML 엔지니어 팀을 구성하고, 개개인의 기술적 역량 강화와 성과 관리를 책임집니다.

• 기술 제안 및 설계: 세일즈 팀과 협력하여 고객사의 요구사항을 분석하고, 최적의 AI 아키텍처 제안 및 기술 데모를 주도합니다.

• 엔드 투 엔드(End-to-End) 딜리버리: 솔루션의 설계부터 실제 배포, 안정화까지 전체 프로젝트 생애 주기를 관리하며 품질과 확장성을 보장합니다.

• 기술 자문: 엔터프라이즈 고객의 신뢰받는 기술 파트너로서, 프로젝트 전 과정에서 전문적인 인사이트를 제공합니다.

• 엔지니어링 표준 수립: MLOps 도입, 시스템 아키텍처 고도화 등 팀 내 엔지니어링 모범 사례(Best Practice)를 정의하고 전파합니다.

자격 요건

• 5년 이상의 소프트웨어 엔지니어링 경력 (AI/ML 관련 프로젝트 경험 필수)

• 피플 매니징 경험: 팀 빌딩, 채용, 성과 관리 등 팀 리더로서의 실질적인 경험이 있으신 분

• 기술 제안(Pre-sales) 경험: 고객 대상 솔루션 제안 및 기술 프리젠테이션이 가능하신 분

• AI/ML 도메인 지식: NLP, LLM, 데이터 플랫폼 등 최신 AI 기술에 대한 깊은 이해도를 보유하신 분

• 영어 커뮤니케이션: 글로벌 팀 및 고객사와 원활한 비즈니스 소통(메일, 회의)이 가능하신 분

우대 사항 (Preferred Qualifications)

• IT 컨설팅, 전문 서비스(Professional Services), 또는 SI 환경에서의 근무 경험

• MLOps 구축, 클라우드 플랫폼(AWS/GCP/Azure), Kubernetes 기반 대규모 배포 경험

• 엔터프라이즈급 AI 전환(AX) 프로젝트 또는 대규모 AI 솔루션 도입 완수 경험

• 생성형 AI(GenAI) 및 LLM 기반 애플리케이션 아키텍처 설계 경험

• 글로벌 협업 환경 또는 다국적 팀 매니징 경험

• Lead and manage a team of AI/ML engineers, including hiring, coaching, and performance management
• Drive both pre-sales and delivery activities, including solution design, client presentations, and project execution
• Partner with sales and pre-sales teams to shape AI opportunities and develop technical proposals
• Own end-to-end delivery of AI/ML solutions, ensuring quality, scalability, and client satisfaction
• Act as a trusted technical advisor to enterprise clients throughout the engagement lifecycle
• Define and enforce best practices in AI engineering, MLOps, and system architecture
• Provide hands-on technical guidance when needed, especially in complex solutioning scenarios
• Manage project timelines, resources, risks, and stakeholder communication
• Collaborate with global teams to align on strategy and execution

• 5+ years of experience in software engineering, with strong exposure to AI/ML
• Proven experience as a people manager (team leadership, hiring, performance management)
• Demonstrated experience in both pre-sales and delivery roles
• Strong understanding of AI/ML technologies (e.g., NLP, LLMs, data platforms)
• Experience designing and delivering scalable, production-grade systems
• Excellent communication skills in English (verbal and written)
• Ability to operate effectively in client-facing, fast-paced environments

• Experience in professional services, consulting, or SI environments
• Hands-on experience with MLOps, cloud platforms (AWS, GCP, Azure), and Kubernetes
• Experience supporting enterprise-level AI transformations or large-scale deployments
• Familiarity with GenAI / LLM-based applications and architectures
• Experience working in global or cross-regional teams

회사 소개

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 
쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 
쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요. 

조직 소개

팀 소개

업무 내용   

• 깊이있게 방대한 수치를 분석하여 광고주의 투자성과 분석을 지원하고, 수치에 기반한 가치를 제안하여 광고주 비지니스 성장을 도모
• 광고주의 목적/KPI 달성을 위해 쿠팡 전체 광고 상품을 활용, 최적의 미디어플랜 개발
• 쿠팡 내 광고 성과 개선을 위한 실적 분석, 캠페인 최적화, 쿠팡 내 다양한 수치를 바탕으로 한 전략 컨설팅 제공
• 광고 성과 컨설팅 외에도 광고주의 쿠팡 내 비즈니스 목표 달성을 위한 상품 경쟁력 진단, 신제품 조기 활성화, 수요 예측 컨설팅 제공
• 주, 월 및 분기 단위로 성과 리포트 제공

​

자격 요건

• 6년 이상 경험이 있으신 분으로, 카테고리 트렌드 분석, 전략 제안이 가능하신 분
• 성과 지향적인 조직에서 개인 성과 KPI 기반으로 목표 달성을 위한 플래닝이 가능한 분
• 미디어 플랫폼/광고주 마케팅팀/에이전시에서의 광고주/에이전시 직접대면 (1:1) 광고 컨설팅/파트너십/영업 경험을 가지고 계신 분
• 광고 경험이 없으시더라도 유통사 MD 경험 혹은 광고 대행사 이력 혹은 제조사, 브랜드사에서 쿠팡 영업(상품 판매, 광고운영)을 진행해본 경험이 있는 분
• 리테일 생태계에 대한 심층적인 이해를 바탕으로 한 기획/운영/리포트까지의 업무프로세스에 대한 구체적인 지식을 가지고 계시는 분
• 효과적인 커뮤니케이션, 프레젠테이션 및 협상 능력으로 복잡한 아이디어를 비즈니스 파트너에게 간단명료한 용어로 전달할 수 있는 능력을 가지신 분

우대 사항

• 지표 분석에 능하고, 분석결과를 활용한 광고 마케팅 전략 수립 능력이 있으신 분
• 성과 개선 포인트를 구조화하여 제안할 수 있는 분
• 엑셀, 파워포인트 등 MS Office 툴 활용한 성과 리포트 작성, 데이터를 논리적으로 정리하여 스토리라인 자료 만들 수 있는 분
• 쿠팡 광고 상품을 활용한 풀퍼널 마케팅 미디어 플랜 제시 경험 가능하신 분

근로조건

• 고용형태: 정규직 (수습기간 12주)
• 급여: 면접 후 결정
• 근무지: 쿠팡 잠실 본사 (송파대로 570) 
• 근무일정: 월 ~ 금 / 9:30 ~18:30

전형 절차 및 안내 사항

전형 절차

• 서류전형(리크루터 사전인터뷰) - 전화면접 - 화상면접 - 처우 협상 - 최종 합격
• 전형 절차는 직무 별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
• 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내드립니다.

참고 사항

• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
• 고용형태는 수습기간 12주를 포함한 정규직입니다.
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
• 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다 .
• 고용형태는 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다.

개인정보 처리방침

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
• https://www.coupang.jobs/kr/privacy-policy/

서류 반환 정책

• 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
• 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
• 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 이메일 (recruitingops@coupang.com)로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
• 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
• 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

회사 소개 

쿠팡페이는 늘어나는 쿠팡 고객의 니즈에 부응하기 위해 편리한 결제 및 금융서비스를 제공하는 회사입니다.
원터치 결제 서비스를 개발하여 사용자의 경험을 최상으로 끌어 올렸으며, 쿠팡 플랫폼 이용 고객을 대상으로 더 편리하게 결제를 할 수 있도록 나중결제라는 서비스를 런칭하였습니다.
쿠팡페이 직원들은 누구보다 풍부한 핀테크 분야의 경험을 쌓고 있고, 금융과 기술을 결합한 새로운 기회를 개척하고 있습니다.

쿠팡페이는,
1. Wow the Customer: 고객의 신뢰를 신성하게 생각하고, 고객의 경험 가치를 최우선 합니다.
2. Dive Deep: 사소한 문제란 없습니다. 문제 해결에 집중하며, 문제되는 사안을 꼼꼼히 검토합니다.
3. Move with Urgency: 실행 속에서 답을 찾고 결정을 미루는 행동은 하지 않습니다.

자유로운 업무 환경에서 주도적이고, 발전적으로 업무 하길 기대하시나요?
그렇다면 쿠팡페이의 여정에 함께 하세요.

직무 소개 

쿠팡페이가 제공하는 다양한 서비스를 담당하는 Product Engineering팀의 Manager는 엔지니어링 팀을 이끌며 고품질의 소프트웨어를 안정적으로 개발·출시하고, 팀의 기술적 방향성과 성장을 책임지는 핵심 리더  역할입니다.

업무 내용 

• 제품/서비스 요구사항을 기술 로드맵과 실행 계획으로 전환
• 설계, 개발, 테스트, 배포 전반의 SDLC 관리
• 아키텍처 및 기술 의사결정 주도, 기술 부채 관리
• 코드 품질, 성능, 안정성, 보안 기준 수립 및 유지
• 일정, 리소스, 리스크 관리 및 프로젝트 딜리버리 책임
• 엔지니어 채용, 성과 관리, 피드백 및 코칭
• 개발 프로세스 개선

자격 요건 

• Backend 개발 매니저 또는 테크 리드 경험
• 성능, 안정성, 데이터 정합성, 보안을 고려한 시스템 설계 역량
• Java, Spring Framework 기반의 대규모 분산 시스템을 설계하고 운영한 경험
• 하나 이상의 복잡한 서비스 또는 도메인에 대해 기술적 오너십을 가지고 주도적으로 개선한 경험
• 고객 경험과 비즈니스 요구를 이해하고, 이를 기술적으로 풀어내는 데 높은 흥미와 책임감을 보유하신 분

우대 사항 

• JPA, MSA에 대한 이해도가 높으신 분
• Payment/Fintech 도메인에서 근무 경험이 있는 분
• 장애 관리 및 모니터링 기능이 있는 대규모 운영 시스템 경험이 있는 분
• 기술적 판단과 설계를 통해 조직 내 다른 엔지니어들에게 영향력을 행사한 경험 

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupangpay.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About the Team

Our eCommerce Engineering group aims to reshape our customer’s shopping experience, ultimately making them say, “How did I ever live without Coupang”. Created by strong engineering team from different skillsets out of global talents, eCommerce Engineering is evolving at an unparalleled pace to become the world class eCommerce Platform in the markets we serve.

eCommerce Engineering is responsible for Coupang core eCommerce services, as well as new emerging business services Coupang constantly invest to wow our customers, like Coupang Eats, Coupang Fresh...etc. Our vision is to build the world class eCommerce Platform by obsessing over reliable and effortlessly shopping experiences, through a highly productive engineering team. Our core values are Customer Focus, Ownership and Collaborative.

Job Overview

In this role, you will be the main driving force behind one of the biggest tech organizations in Coupang – eCommerce Engineering. eCommerce Engineering covers the businesses in Coupang, Coupang Eats, and other confidential business. Define, iterate and improve operation excellence in large organization.

• Drive Coupang’s strategic projects and technical initiatives across the company, directly or indirectly impacts millions of customers’ life.
• End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals.
• High exposure to various tech and business leaders depending on the focus project.

Key Responsibilities

• Develop new tools and process to support the strategic direction of the organization.
• Create and manage long-term goals of the organization.
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Prioritize programs and activities in accordance with the mission and goals of the organization.
• Act as an internal accelerator across multiple organization to help implementation of new tools and processes.
• Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions and resolutions.
• Identify systems needs and/or define process to improve efficiency and enable scalability.
• Define metrics to measure the efficacy of internal resources and lead teams to improve metrics by making modification to current processes.
• Use data to inform system needs and prioritize system requirements.

Qualifications

• 10+ years of strategic or/and business development experience.
• Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions.
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to senior leadership.
• Experience working with large sets of structured and unstructured data and synthesizing into business insights.
• High standards and a bias toward action.
• Expert communication and interpersonal skills, must be able to run meetings and work streams with senior leadership across the company.
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital.
• Leadership experience.
• Excellent skills in Microsoft Excel and PowerPoint.
• BA / BS degree.

Preferred Qualifications

• Solid technical program management experience at a high level
• eCommerce, Customer facing features related experience

Recruitment Process and Others

1. Recruitment Process: Application Review - Phone Interview - Onsite Interview - Offer (The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.)
2. Others:

• This job post may be closed early if all openings are filled.
• If there is any false information in the application, the offer may be cancelled.
• Veteran status or disability will not result in any disadvantages in the recruitment process.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://rocketyourcareer.kr.coupang.com/privacy-policy

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ( recruitingops@coupang.com ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

Company Introduction

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Responsibilities

• Drive Coupang Pay's technical programs in platform, product and security engineering
• End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals
• Develop new tools and process to support the strategic direction of the Fintech organization
• Prioritize programs and activities in accordance with the mission and goals of the organization
• Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions
•  Identify system and process improvements to increase efficiency and scalability
• Define tech metrics and able to help team enhance engineering excellence

Basic Qualifications

• Practical understanding of technical architectures (APIs, Cloud, Web Services) within the Payment, Fintech, or Financial Services domains
• Proven experience leading complex, cross-functional programs end-to-end
• Experience collaborating effectively with non-engineering departments such as Business, Operations, Legal, Privacy, Security, and Compliance - with the ability to bi-directionally translate between technical realities and business/regulatory requirements
• Experience handling structured and unstructured data and translating it into actionable business insights
• Proven ability to effectively lead various meetings and workstreams
• Experience managing multiple competing priorities and meeting deadlines in a fast-paced environment
• Bachelor's degree or higher (Engineering or related field)

Preferred Qualifications 

• Transitioned from a software engineering background to a Technical Program Management (TPM) role
• Working proficiency in English

Recruitment Process and Others

• Recruitment Process 

1. Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
2. The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
3. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

• Things to Consider 

1. This job posting may be closed prior to the stated end date for application if all openings are filled.    
2. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
3. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

• Privacy Notice 

1. Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located HERE. 

• Document Return Policy 

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. 
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

 주요업무

쿠팡페이는 쿠팡을 온라인 결제가 가장 편리한 사이트로 만드는 것을 목표로 합니다. 쿠팡페이가 제공하는 다양한 서비스를 담당하는 Product Engineering팀의 개발 매니저로서, 독보적인 핀테크 서비스를 개발하는 데 참여하고, 코드 리뷰를 통해 좋은 품질의 코드로 보다 고도화된 결제 서비스를 제공하는 역할을 담당합니다.

국내 최초 원터치 결제 시스템인 "쿠페이"를 안정적으로 제공하고 고도화하는 역할 또한 Product Engineering 팀 개발자의 역할 중 하나입니다. 천 만 명의 고객들이 보다 향상된 결제 서비스를 이용할 수 있도록 문제를 함께 해결하고, 서비스를 개발합니다. 또한 회계팀, 자금팀, Fintech 개발팀과 협업하여 Fintech 백오피스를 개발/운영하는 등 고객에게 보다 빠르고 편리한 결제 경험을 선사하기 위해, 다양한 유관 부서와의 협업에 주도적으로 참여합니다.

자격요건

• 소프트웨어 개발 경험 10년 이상
• 매니저 관리를 포함한 관리 경험 2년 이상 (멘토, 테크 리드 경험 포함)
• 프로덕트 또는 프로그램 관리 팀과 협업한 경험
• Agile 환경에서 다수의 동시성 프로그램, 프로젝트, 개발팀을 관리한 경험
• 기술 비전을 정의하고 미션 크리티컬 프로젝트의 로드맵을 구축한 경험 - 이 과정에서 stakeholder와 리드 엔지니어 사이에서 의견을 조율한 경험
• 무한한 혁신의 기회를 발굴하고자 다른 엔지니어링 팀들과 협업해 개방적이고 확장 가능한 플랫폼을 구축한 경험
• 엔지니어링과 테스팅에 관한 탄탄한 기본 지식 - 설계 관련 업계의 best practice에 관한 지식
• 크리티컬한 시스템 이슈를 딥다이브하고 처리한 경험
• JPA, MSA에 대한 이해도가 높으신 분
• Java / Spring / Kotlin 환경에서의 업무 경험

우대사항

• 컴퓨터 과학 학사 및/또는 석사 학위 소지자 혹은 이에 준하는 경력
• Payment 도메인에서 근무 경험이 있는 분
• 대규모 글로벌 시스템 아키텍처 설계 및 개발 경험
• 기술 로드맵과 비전을 정의한 경험
• AWS 클라우드 컴퓨팅 활용 경험
• Kubernetes 환경에서의 개발 경험
• Spark, Hadoop, Cassandra, Kafka, Airflow를 사용한 데이터 파이프라인 개발 경험
• 애자일 소프트웨어 방법론이 익숙하신 분
• 대용량 데이터의 대사 작업이 익숙하신 분

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Organization Overview

Transportation Technology:
The Transportation Technology team develops processes to ensure accurate and fast delivery, working closely with large-scale freight and transportation companies to make sure every shipment reaches the right destination. Engineers in Coupang’s Transportation Technology team play a key role in driving innovation by responding to rapidly changing business needs while keeping the big picture and long-term company goals in mind. Expansion and growth are critical objectives, providing opportunities to enter new markets and leave a lasting impact.

Fulfillment Technologies:
The Fulfillment Technologies team manages end-to-end processes within fulfillment centers, building systems to improve efficiency in receiving, shelving, inventory, picking, and shipping. The team aims to deliver fast and accurate services to customers by introducing cutting-edge logistics processes and automation. We focus on providing specialized, user-centric services and applying new technologies to build innovative processes.

Responsibilities

• Serve as a Tech Lead within the Global Ops Tech organization across the entire software development lifecycle.
• Act as a key participant in architecture reviews for new platforms, services, and solutions within Coupang.
• Lead company-wide projects as a technical leader.
• Be a trusted problem solver for technical challenges within Global Ops Tech and across Coupang.
• Collaborate with project owners, stakeholders, and designers to improve or implement new applications.
• Continuously pursue improvements in practices to meet industry-standard expectations for quality and timelines.
• Share best practices and drive process improvements across agile teams, enhancing engineering productivity and advancing technical depth and breadth within the team.

Qualifications

• 10+ years of hands-on experience working within engineering teams in fast-paced environments.
• 10+ years of experience designing and developing complex financial systems.
• 5+ years of experience designing and building scalable, high-performance platforms and data pipelines.
• Strong knowledge and experience with big data stacks (e.g., Cassandra, Kafka, Spark, Flink, Hive, S3, Redshift) and NoSQL databases for large-scale data streaming and near real-time processing.
• Proficiency in Java and Spring Framework, with extensive experience in AWS environments.
• Proven experience collaborating with multiple teams to define mission, vision, and roadmap.
• Experience working closely with product and program management teams.

회사 소개

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요. 

조직 소개:

- Transportation Technology:

Transportation Technology팀은 정확하고 빠른 배송을 위한 프로세스를 개발하여 대규모의 화물 및 운송회사들과 긴밀하게 협력하여 모든 운송이 알맞은 곳에 도착할 수 있도록 합니다. 쿠팡의 Transportation Technology엔지니어의 역할은 빠르게 변화하는 비지니스에 대응하며, 한발 더 나아가는 큰 그림과 회사의 장기적인 목표를 고려하여 혁신을 이루어 내는 것입니다. 확장과 성장은 새로운 시장에 진출하며 지속적인 발자취를 남길 수 있는 기회를 가진 Transportation Technology 의 중요한 업무 목표입니다.

- Fulfillment Technologies:

Fulfilment Technologies팀은 물류센터의 전반적인 프로세스를 통합 관리하며, 입고, 진열, 재고, 집품, 출고 등 물류센터 업무 효율을 높이기 위한 프로세스를 구축합니다. 또한 최신 물류 프로세스를 도입하고 업무 자동화를 구축하여 고객에게 빠르고 정확한 서비스를 제공하여 사용자 관점의 특화된 서비스를 제공하고, 새로운 프로세스를 구축하기 위해 다양한 신기술을 적용하는 것을 목표로 합니다.

업무 내용

• 소프트웨어 개발 라이프사이클 전반에 걸쳐 Global Ops Tech 조직의 테크리드로 역할
• 쿠팡 내 신규 플랫폼, 서비스, 솔루션 진행 시 아키텍처 리뷰의 핵심 참가자로 기여
• 전사 프로젝트를 추진하는 테크 리드
• Global Ops Tech 조직 및 쿠팡 내에서 발생하는 기술적 문제에 대한 믿음직한 해결사
• 프로젝트 오너, 스테이크 홀더, 디자이너들과 협력하여 어플리케이션 개선 또는 신규 구현
• 업계에서 필수 수준이라 기대되는 품질/시간을 충족시키는데 필요한 지속적인 프랙티스 개선을 성실히 추구
• 팀 내 애자일 조직 전반에 걸친 베스트 프랙티스 공유와 프로세스 개선, 그리고 이를 통한 엔지니어링 생산성 향상, 기술적인 폭과 깊이를 끌어올림으로써 팀의 발전 도모

자격 조건

• 빠르게 변화하는 환경 속 엔지니어링 팀 내에서 직접 근무한 경험 10년 이상
• 복잡한 금융 시스템 설계 및 개발 경력 10년 이상
• 확장 가능한 고성능 플랫폼 및 데이터 파이프라인을 설계하고 구축한 경험 5년 이상
• 방대한 양의 데이터 스트리밍 및 실시간에 가까운 데이터 처리에 필요한 빅데이터 스택(Cassandra, Kafka, Spark, Flink, Hive, S3, Redshift 등의 NoSQL 데이터베이스) 관련 탄탄한 지식 및 경험
• Java 및 Spring Framework를 활용한 개발 지식 및 AWS 환경에서의 경험 다수
• 미션, 비전, 로드맵 정의를 위해 여러 부서의 팀과 협업한 경험
• 프로덕트 및 프로그램 관리 팀과 협력한 경험

전형 절차 및   안내   사항

• 전형   절차
  • 서류전형 - 전화면접 - 대면면접 – 최종 합격
  • 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별안내드립니다. 
• 참고   사항
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다. 
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
• 개인정보 처리방침  
  • 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.  https://www.coupang.jobs/kr/privacy-policy/   
• 서류   반환 정책  
  • 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다. 
  • 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.  
  • 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일( recruitingops@coupang.com )로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
  • 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 

회사 소개 

쿠팡페이는 늘어나는 쿠팡 고객의 니즈에 부응하기 위해 편리한 결제 및 금융서비스를 제공하는 회사입니다.
원터치 결제 서비스를 개발하여 사용자의 경험을 최상으로 끌어 올렸으며, 쿠팡 플랫폼 이용 고객을 대상으로 더 편리하게 결제를 할 수 있도록 나중결제라는 서비스를 런칭하였습니다.
쿠팡페이 직원들은 누구보다 풍부한 핀테크 분야의 경험을 쌓고 있고, 금융과 기술을 결합한 새로운 기회를 개척하고 있습니다.

쿠팡페이는,
1. Wow the Customer: 고객의 신뢰를 신성하게 생각하고, 고객의 경험 가치를 최우선 합니다.
2. Dive Deep: 사소한 문제란 없습니다. 문제 해결에 집중하며, 문제되는 사안을 꼼꼼히 검토합니다.
3. Move with Urgency: 실행 속에서 답을 찾고 결정을 미루는 행동은 하지 않습니다.

자유로운 업무 환경에서 주도적이고, 발전적으로 업무 하길 기대하시나요?
그렇다면 쿠팡페이의 여정에 함께 하세요.

직무 소개 

쿠팡페이가 제공하는 다양한 서비스를 담당하는 Product Engineering팀의 Manager는 엔지니어링 팀을 이끌며 고품질의 소프트웨어를 안정적으로 개발·출시하고, 팀의 기술적 방향성과 성장을 책임지는 핵심 리더  역할입니다.

업무 내용 

• 제품/서비스 요구사항을 기술 로드맵과 실행 계획으로 전환
• 설계, 개발, 테스트, 배포 전반의 SDLC 관리
• 아키텍처 및 기술 의사결정 주도, 기술 부채 관리
• 코드 품질, 성능, 안정성, 보안 기준 수립 및 유지
• 일정, 리소스, 리스크 관리 및 프로젝트 딜리버리 책임
• 엔지니어 채용, 성과 관리, 피드백 및 코칭
• 개발 프로세스 개선

자격 요건 

• Backend 개발 매니저 또는 테크 리드 경험
• 성능, 안정성, 데이터 정합성, 보안을 고려한 시스템 설계 역량
• Java, Spring Framework 기반의 대규모 분산 시스템을 설계하고 운영한 경험
• 하나 이상의 복잡한 서비스 또는 도메인에 대해 기술적 오너십을 가지고 주도적으로 개선한 경험
• 고객 경험과 비즈니스 요구를 이해하고, 이를 기술적으로 풀어내는 데 높은 흥미와 책임감을 보유하신 분

우대 사항 

• JPA, MSA에 대한 이해도가 높으신 분
• Payment/Fintech 도메인에서 근무 경험이 있는 분
• 장애 관리 및 모니터링 기능이 있는 대규모 운영 시스템 경험이 있는 분
• 기술적 판단과 설계를 통해 조직 내 다른 엔지니어들에게 영향력을 행사한 경험 

==  

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupangpay.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

회사 소개

쿠팡페이는 늘어나는 쿠팡 고객의 니즈에 부응하기 위해 편리한 결제 및 금융서비스를 제공하는 회사입니다.
원터치 결제 서비스를 개발하여 사용자의 경험을 최상으로 끌어 올렸으며, 쿠팡 플랫폼 이용 고객을 대상으로 더 편리하게 결제를 할 수 있도록 나중결제라는 서비스를 런칭하였습니다.
쿠팡페이 직원들은 누구보다 풍부한 핀테크 분야의 경험을 쌓고 있고, 금융과 기술을 결합한 새로운 기회를 개척하고 있습니다.

쿠팡페이는,
1. Wow the Customer: 고객의 신뢰를 신성하게 생각하고, 고객의 경험 가치를 최우선 합니다.
2. Dive Deep: 사소한 문제란 없습니다. 문제 해결에 집중하며, 문제되는 사안을 꼼꼼히 검토합니다.
3. Move with Urgency: 실행 속에서 답을 찾고 결정을 미루는 행동은 하지 않습니다.

자유로운 업무 환경에서 주도적이고, 발전적으로 업무 하길 기대하시나요?
그렇다면 쿠팡페이의 여정에 함께 하세요.

전형 절차 및 안내사항

전형 절차

• 서류전형 > 1차 화상면접  > 2차 화상면접 > 처우협의 
• 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
• 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.

참고사항

• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
• 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.
• 고용형태는 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다.

개인정보 처리방침

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
• https://www.coupang.jobs/kr/privacy-policy

서류 반환 정책

• 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
• 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
• 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일(recruitingops@coupangpay.com)로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
• 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일 간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

#백엔드 #소프트웨어엔지니어 #플랫폼개발자 #백엔드개발자 #Backend #BackendDevelopment #BackendEngineering #PlatformEngineering

About Coupang

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

Key Responsibilities

• Drive strategy and execution to expand and optimize marketplace selection, ensuring customers have access to a comprehensive, high-quality selection that meets their needs and maximizes business growth.
• Own the product vision, strategy, roadmap, and KPIs of a specific business function.
• Lead the entire product life cycle from inception to launch, including writing product requirements, defining use cases, setting success metrics, running A/B tests and increasing customer adoption.
• Identify opportunities to generate revenue by removing any friction points in the end-to-end customer/seller experience.
• Have a deep understanding of the customer and provide the Voice of the Customer to stakeholders.
• Establish strong partnerships with UX designers, developers, Customer Support and business stakeholders to support business growth.

Qualifications

• Minimum 5 years of experience in product management, including developing, delivering and executing on a strong product vision.
• Analytical thinker who works well in a fast-paced, data-driven and highly ambiguous entrepreneurial culture
• Demonstrated ability to work with cross-functional teams and manage multiple projects.
• Bias for action and willingness to get your hands dirty to get any job done.
• Sound business judgment and proven ability to effectively communicate and influence others.

Preferred

• Experience in launching consumer facing products.
• Bachelor’s degree in computer science, Engineering, or equivalent experience
• Industry work experience related to eCommerce or B2B SaaS
• Hands-on experience in Agile/Lean practices and software development
• Fluent in English and Korean

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.)

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

1. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

1. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

1. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

1. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

Senior Product Manager, New Fintech Product

회사 소개

쿠팡은 고객이 앱을 여는 순간부터 주문이 문 앞에 도착하는 순간까지 쇼핑 경험을 새롭게 재구성하고 있습니다. 뛰어난 전자상거래 및 물류 네트워크와 고객 중심의 문화를 바탕으로, 쿠팡은 속도, 선택, 가격의 균형을 깨뜨렸습니다. 오늘날 우리는 신선 식품을 포함한 수백만 개의 상품을 전국적으로 몇 시간 내에 배송하며, 연중무휴로 빠른 배송 서비스를 제공합니다. 한국은 세계에서 가장 크고 빠르게 성장하는 전자상거래 시장 중 하나입니다.

New Fintech Product 조직

쿠팡의 핀테크 조직은 고객의 쇼핑 경험을 넘어서는 새로운 금융 서비스를 제공하기 위해 끊임없이 혁신하고 있습니다. 이번에 새롭게 런칭할 New Fintech Product는 쿠팡 생태계 내에서 고객의 금융 생활을 혁신할 수 있는 핵심 제품으로, 결제, 자산관리, 금융 접근성 향상 등 다양한 영역에서 새로운 가치를 창출할 예정입니다. 이 제품은 초기 기획부터 개발, 런칭, 확장까지 전 과정을 함께할 핵심 인재를 찾고 있습니다.

THE ROLE

우리는 New Product 개발 경험과 대규모 프로젝트 리딩 경험을 갖춘 숙련된 Product Manager를 찾고 있습니다. 이 역할은 쿠팡의 새로운 핀테크 제품을 처음부터 정의하고, 고객 중심의 혁신적인 금융 경험을 만들어가는 데 핵심적인 역할을 하게 됩니다.

주요 책임

· 쿠팡의 New Fintech Product에 대한 Product 비전 및 전략 수립

· 0에서 1까지의 제품 개발 및 성공적인 런칭 주도

· 수백만 고객을 대상으로 하는 대규모 프로젝트 리딩 및 실행

· 고객의 금융 니즈를 반영한 혁신적인 기능 설계 및 구현

· 실험, 고객 피드백, 데이터 분석을 통해 지속적인 제품 개선

· 디자인, 엔지니어링, 리스크, 운영 등 다양한 팀과 협업하여 제품 로드맵 실행

· 글로벌 확장을 고려한 제품 전략 수립 및 현지화 기능 개발

· Product Manager 팀을 구축하고 리드하며, 조직 내외부에 제품 비전 전파

경험 및 자격

· 7년 이상의 Product Management 경험

· 0 to 1 제품 개발 및 런칭 경험 필수

· 대규모 프로젝트 리딩 경험 필수

· 고객 중심 사고와 문제 해결 능력

· 기술/정량적 분야에서 학사 이상 학위

· 마켓플레이스/소비자 플랫폼 모델의 복잡성 이해 – 선호

특성 및 역량

· 빠른 속도, 데이터 중심, 모호한 환경에서의 실행력

· 전략적 사고와 전술적 실행의 균형

· 다양한 데이터를 분석하여 인사이트 도출 및 문제 해결

· 임원 및 다양한 이해관계자와의 효과적인 커뮤니케이션 능력

Senior Product Manager, New Fintech Product

About the Company

Coupang is redefining the shopping experience from the moment customers open the app to the moment their orders arrive at their doorstep. With a world-class e-commerce and logistics network and a customer-centric culture, Coupang has disrupted the balance of speed, selection, and price. Today, we deliver millions of items nationwide within hours, including fresh groceries, offering fast delivery services 365 days a year. Korea is one of the largest and fastest-growing e-commerce markets in the world.

About the New Fintech Product Team

Coupang’s fintech organization is continuously innovating to provide financial services that go beyond the shopping experience. The newly launching New Fintech Product will be a core offering within the Coupang ecosystem, designed to transform customers’ financial lives. It will create new value across various areas such as payments, asset management, and financial accessibility. We are looking for a key talent to lead the entire product lifecycle—from initial planning to development, launch, and scale.

The Role

We are seeking an experienced Product Manager with a strong background in new product development and leading large-scale projects. This role will be instrumental in defining and building Coupang’s new fintech product from the ground up, delivering innovative and customer-centric financial experiences.

Key Responsibilities

· Define the product vision and strategy for Coupang’s New Fintech Product

· Lead the development and successful launch of a product from 0 to 1

· Drive and execute large-scale projects impacting millions of customers

· Design and implement innovative features that address customer financial needs

· Continuously improve the product through experimentation, customer feedback, and data analysis

· Collaborate cross-functionally with design, engineering, risk, operations, and other teams to execute the product roadmap

· Develop product strategies for global expansion and localization

· Build, inspire, and lead a team of Product Managers while evangelizing the product vision internally and externally

Qualifications

· 7+ years of experience in Product Management

· Proven experience in developing and launching products from 0 to 1

· Demonstrated success in leading large-scale projects

· Strong customer-centric mindset and problem-solving skills

· Bachelor’s degree or higher in a technical or quantitative field

· Excellent written and verbal communication skills in English – preferred

· Understanding of marketplace or consumer platform business models – preferred

Key Traits & Competencies

· Ability to thrive in a fast-paced, data-driven, ambiguous, and entrepreneurial environment

· Strategic thinking combined with strong tactical execution

· Strong analytical and problem-solving skills with the ability to derive insights from complex data

· Proven ability to communicate effectively and influence stakeholders, including executive-level audiences

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 1차 화상면접(30분) - 2차 화상면접(30분) - 3차 화상면접(30분) - 최종 임원면접(30분) – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 당사 이메일(recruitingops@coupangpay.com)로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About the Team

Our eCommerce Engineering group aims to reshape our customer’s shopping experience, ultimately making them say, “How did I ever live without Coupang”. Created by strong engineering team from different skillsets out of global talents, eCommerce Engineering is evolving at an unparalleled pace to become the world class eCommerce Platform in the markets we serve.

eCommerce Engineering is responsible for Coupang core eCommerce services, as well as new emerging business services Coupang constantly invest to wow our customers, like Coupang Eats, Coupang Fresh...etc. Our vision is to build the world class eCommerce Platform by obsessing over reliable and effortlessly shopping experiences, through a highly productive engineering team. Our core values are Customer Focus, Ownership and Collaborative.

Job Overview

In this role, you will be the main driving force behind one of the biggest tech organizations in Coupang – eCommerce Engineering. eCommerce Engineering covers the businesses in Coupang, Coupang Eats, and other confidential business. Define, iterate and improve operation excellence in large organization.

• Drive Coupang’s strategic projects and technical initiatives across the company, directly or indirectly impacts millions of customers’ life.
• End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals.
• High exposure to various tech and business leaders depending on the focus project.

Key Responsibilities

• Develop new tools and process to support the strategic direction of the organization.
• Create and manage long-term goals of the organization.
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Prioritize programs and activities in accordance with the mission and goals of the organization.
• Act as an internal accelerator across multiple organization to help implementation of new tools and processes.
• Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions and resolutions.
• Identify systems needs and/or define process to improve efficiency and enable scalability.
• Define metrics to measure the efficacy of internal resources and lead teams to improve metrics by making modification to current processes.
• Use data to inform system needs and prioritize system requirements.

Qualifications

• 10+ years of strategic or/and business development experience.
• Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions.
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to senior leadership.
• Experience working with large sets of structured and unstructured data and synthesizing into business insights.
• High standards and a bias toward action.
• Expert communication and interpersonal skills, must be able to run meetings and work streams with senior leadership across the company.
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital.
• Leadership experience.
• Excellent skills in Microsoft Excel and PowerPoint.
• BA / BS degree.

Preferred Qualifications

• Solid Technical Program Management at Scale: Proven ability to lead large, complex software programs with full ownership across strategy, execution, and delivery. Strong operational rigor with clear goal-setting, roadmapping, and feedback mechanisms.
• Software-Oriented Execution & Engineering Partnership: Deep experience working with software engineering leaders, understanding system architecture, and driving technically grounded decisions. Able to speak the language of engineers and lead initiatives involving non-functional requirements and platform-level changes.
• Analytical Depth: Sharp with metrics, able to deep dive into data to identify gaps, prioritize effectively, and move with urgency in dynamic environments.

Recruitment Process and Others

1. Recruitment Process: Application Review - Phone Interview - Onsite Interview - Offer (The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.)
2. Others:

• This job post may be closed early if all openings are filled.
• If there is any false information in the application, the offer may be cancelled.
• Veteran status or disability will not result in any disadvantages in the recruitment process.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://rocketyourcareer.kr.coupang.com/privacy-policy

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ( recruitingops@coupang.com ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

Company Introduction

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Responsibilities

• Drive Coupang Pay's technical programs in platform, product and security engineering
• End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals
• Develop new tools and process to support the strategic direction of the Fintech organization
• Prioritize programs and activities in accordance with the mission and goals of the organization
• Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions
•  Identify system and process improvements to increase efficiency and scalability
• Define tech metrics and able to help team enhance engineering excellence

Basic Qualifications

• Practical understanding of technical architectures (APIs, Cloud, Web Services) within the Payment, Fintech, or Financial Services domains
• Proven experience leading complex, cross-functional programs end-to-end
• Experience collaborating effectively with non-engineering departments such as Business, Operations, Legal, Privacy, Security, and Compliance - with the ability to bi-directionally translate between technical realities and business/regulatory requirements
• Experience handling structured and unstructured data and translating it into actionable business insights
• Proven ability to effectively lead various meetings and workstreams
• Experience managing multiple competing priorities and meeting deadlines in a fast-paced environment
• Bachelor's degree or higher (Engineering or related field)

Preferred Qualifications 

• Transitioned from a software engineering background to a Technical Program Management (TPM) role
• Working proficiency in English

Recruitment Process and Others

• Recruitment Process 

1. Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
2. The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
3. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

• Things to Consider 

1. This job posting may be closed prior to the stated end date for application if all openings are filled.    
2. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
3. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

• Privacy Notice 

1. Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located HERE. 

• Document Return Policy 

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. 
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

쿠팡 주식회사에서 분사한 쿠팡페이는 늘어나는 쿠팡 고객의 니즈에 부응하기 위해 개발된 맞춤형 전자결제대행서비스(PG)를 제공합니다. 쿠팡페이는 coupang.com 및 쿠팡이츠에서 물건을 구매하는 고객부터 쿠팡의 오픈마켓을 이용하는 판매자 그리고 쿠팡이츠 가맹점까지 쿠팡의 플랫폼을 이용하는 모든 이들에게 혁신적인 결제 및 금융 서비스 솔루션을 제공하는 데 중점을 두고 있습니다. 핀테크 분야에서 풍부한 경험을 쌓고 쿠팡 사업에 대해 그 누구보다 잘 알고 있는 직원들과 함께 쿠팡페이는 고객의 결제와 관련된 모든 경험들을 혁신하고자 합니다. 쿠팡페이에 대해 더 알고 싶으신가요? 쿠팡페이의 여정에 함께 하세요!

주요업무

쿠팡페이는 쿠팡을 온라인 결제가 가장 편리한 사이트로 만드는 것을 목표로 합니다. 쿠팡페이가 제공하는 다양한 서비스를 담당하는 Product Engineering팀의 개발 매니저로서, 독보적인 핀테크 서비스를 개발하는 데 참여하고, 코드 리뷰를 통해 좋은 품질의 코드로 보다 고도화된 결제 서비스를 제공하는 역할을 담당합니다.

국내 최초 원터치 결제 시스템인 "쿠페이"를 안정적으로 제공하고 고도화하는 역할 또한 Product Engineering 팀 개발자의 역할 중 하나입니다. 천 만 명의 고객들이 보다 향상된 결제 서비스를 이용할 수 있도록 문제를 함께 해결하고, 서비스를 개발합니다. 또한 회계팀, 자금팀, Fintech 개발팀과 협업하여 Fintech 백오피스를 개발/운영하는 등 고객에게 보다 빠르고 편리한 결제 경험을 선사하기 위해, 다양한 유관 부서와의 협업에 주도적으로 참여합니다.

자격요건

• 소프트웨어 개발 경험 10년 이상
• 매니저 관리를 포함한 관리 경험 2년 이상 (멘토, 테크 리드 경험 포함)
• 프로덕트 또는 프로그램 관리 팀과 협업한 경험
• Agile 환경에서 다수의 동시성 프로그램, 프로젝트, 개발팀을 관리한 경험
• 기술 비전을 정의하고 미션 크리티컬 프로젝트의 로드맵을 구축한 경험 - 이 과정에서 stakeholder와 리드 엔지니어 사이에서 의견을 조율한 경험
• 무한한 혁신의 기회를 발굴하고자 다른 엔지니어링 팀들과 협업해 개방적이고 확장 가능한 플랫폼을 구축한 경험
• 엔지니어링과 테스팅에 관한 탄탄한 기본 지식 - 설계 관련 업계의 best practice에 관한 지식
• 크리티컬한 시스템 이슈를 딥다이브하고 처리한 경험
• JPA, MSA에 대한 이해도가 높으신 분
• Java / Spring / Kotlin 환경에서의 업무 경험

우대사항

• 컴퓨터 과학 학사 및/또는 석사 학위 소지자 혹은 이에 준하는 경력
• Payment 도메인에서 근무 경험이 있는 분
• 대규모 글로벌 시스템 아키텍처 설계 및 개발 경험
• 기술 로드맵과 비전을 정의한 경험
• AWS 클라우드 컴퓨팅 활용 경험
• Kubernetes 환경에서의 개발 경험
• Spark, Hadoop, Cassandra, Kafka, Airflow를 사용한 데이터 파이프라인 개발 경험
• 애자일 소프트웨어 방법론이 익숙하신 분
• 대용량 데이터의 대사 작업이 익숙하신 분

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

회사 소개 

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.    

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.   

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.  

업무 내용 

• 대규모 데이터베이스 인프라의 자동화 설계·구현·운영 및 확장성 확보
• 모니터링 및 로깅 시스템 구축으로 성능 최적화 및 장애 예방
• Aurora/MySQL, DynamoDB, Mongo/DocumentDB 등 다양한 데이터베이스 관리(최적 성능 튜닝, 백업, 재해 복구 전략 및 AWS 내 Active/Passive 구성 포함)
• Aurora MySQL NewSQL 마이그레이션 프로젝트 주도
• 애플리케이션 개발팀, 인프라팀, TPM 등과 긴밀히 협력하여 전반적인 데이터베이스 프로세스를 개선
• 운영 이슈 해결 및 온콜(On-call) 대응

자격 요건 

•  컴퓨터공학, 엔지니어링 등 관련 전공에서 학사 이상의 학위 보유• 10년 이상의 데이터베이스 운영 경험 및 데이터 중심 확장 가능한 인프라 자동화 구축 경험 
• 10년 이상의 MySQL 활용 경험
• 5년 이상의 DynamoDB, Cassandra 등 NoSQL 데이터 스토어 경험
• 5년 이사의 Python을 활용한 자동화 도구 및 코드 개발 경험• NewSQL(TiDB, Spanner, Aurora DSQL) 경험
•  다양한 데이터베이스 기술에서 Python 기반 자동화 구현 경험 5년 이상• 문제 해결 능력 및 빠른게 돌아가는 환경에서의 업무 역량
• AWS 기반 데이터 관리 기술에 대한 이해
• Terraform을 활용한 인프라 코드화 경험
• CI/CD 도구 이해• 로드 밸런싱, DNS 등 네트워크 개념 이해
• Docker와 같은 컨테이너화 기술 및 Kubernetes와 같은 컨테이너 오케스트레이션 도구 지식

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 
   
   

Responsibilities:

• Design, implement, and maintain automated infrastructure to ensure consistency and scalability.
• Set up monitoring and logging systems to proactively detect and address potential issues, ensuring optimal performance and reliability.
• Manage hundreds of Aurora/MySQL, DynamoDB, and Mongo/DocumentDB databases, including tuning for maximum performance, backups, disaster recovery strategies, and their active/passive counterparts in AWS.
• Migrate Aurora MySQL to NewSQL.
• Work closely with cross-functional teams, including application team developers, infrastructure teams, TPM's to improve the overall database processes.
• Assist in identifying and resolving operational issues and participating in on-call rotations.
•  

Basic Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• At least 10 years of expertise in database operations with a focus on building automation and maintaining scalable infrastructures around data.
• At least 10 years of working directly with MySQL at a Senior level.
• At least 5 years of experience working on NoSQL data stores such as DynamoDB, Cassandra.
• At least 5 years of experience with developing tools and code for automation in Python.
• Experience with NewSQL (TiDB, Spanner, Aurora DSQL)
• At least 5 years of experience in leadership and communicating with the business.
• At least 5 years of experience creating automation in multiple database technologies using modern software engineering practices in Python.
• Strong problem-solving skills and the ability to work in a fast-paced, agile environment.
• Solid understanding of AWS-based data management technologies.
• Experience with infrastructure as code using Terraform.
• Understanding of CI/CD tools.
• Understanding of networking concepts such as load balancing and DNS.
• Knowledge of containerization technologies like Docker and container orchestration tools such as Kubernetes.

[Recruitment Process and Others]

Recruitment Process:

• Application Review - Phone Interview - Onsite Interview - Offer
• The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.
• Others:
• This job post may be closed early if all openings are filled.
• If there is any false information in the application, the offer may be cancelled.
• Veteran status or disability will not result in any disadvantages in the recruitment process.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

[Privacy Notice]

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/kr/privacy-policy/

[Document Return Policy]

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ( recruitingops@coupang.com ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

We are looking for an intelligent and highly driven Sales Professional to join our South Korea Sales Team. In this role, you will be responsible for selling Cato’s solutions to prospective and existing customers across your region. This is an opportunity to join a SASE Rocket Ship and to take part in making the Future of Cloud Security and SD-WAN Today.

Responsibilities:

• Building and maintaining a sales pipeline sufficient to achieve/exceed quota objectives
• Proven ability to accurately forecast monthly and quarterly sales revenue, as well as, effectively run and manage all aspects of the sales cycle
• Developing your assigned territories and maintaining key relationships with existing and/or potential partners
• Conducting target account prospecting and sales calls/demos onsite and over the phone

Requirements:

• 5 to 10+ years of Field and Remote sales experience with consistent over-achievement of quotas
• Prior experience selling Networking and/or Security solutions to C-Level and Technical Buyers
• Track record of collaborating and demonstrated success in Sales Organisations that fostered teamwork
• Willingness to work very hard to make exceptional success happen
• Experience in selling cloud based solutions - Advantage
• Computer Science or Engineering degree or work experience - Strong Advantage

 #LI-NH1

About Seoul

Applied Intuition entered the Korean market in 2020. The team has rapidly grown over the past few years and established strategic relationships with major Korean automotive OEM customers. Based in Gangnam, the Seoul site consists of more than 10 employees who previously come from LG, Ansys, Unity, and other renowned companies. 

About the role

We are looking for a Technical Program Manager to drive business-critical multi-disciplinary engineering projects from concept through execution. This role will leverage strong leadership, communication, planning, and engineering skills to help us manage the increased complexity of our releases and customer requests. Our ideal candidate has lots of experience shepherding complex releases in a fast-paced and customer-centric environment. This position will work cross-functionally with our Engineering, Operation, Sales, Customer & Product teams.

At Applied Intuition, you will:

• Execute projects as the single point of contact spanning multiple organizations, track progress, and ensure the successful completion of all milestones, metrics, and final deliverables
• Manage the tracking and planning of customer requests, then collaborate with our engineering teams to ensure that we always deliver
• Keep our incredibly talented and rapidly growing engineering team productive by planning requirements, identifying risks, managing a calendar of deliverables, and communicating a ton with a lively sense of humor
• Provide regular touchpoints with internal teams to update them on customer use cases and workflows that our current software solutions do not yet provide a solution for. Track all outstanding QA issues and partner with QA to ensure resolution
• Continuously engage customers to understand further pain points and areas for more project engagements. Evaluate project timings with customers and adjust resource needs based on their feedback

We're looking for someone who has:

• A Bachelor’s or Master's degree in Engineering, Computer Science, or a related technical field
• 5+ years of experience working within engineering, project management, or product teams
• 4+ years of experience in a TPM or TAM(Technical Account Manager) role at a fast-paced software company
• Strong experience managing complex releases with international and cross-functional stakeholders (both internal and external) 
• Excellent written and verbal communication skills in both Korean and English; comfortable managing customer expectations and technical requirements

Nice to have:

• Knowledge in both software and hardware aspects of software development.
• Experience directly managing or leading teams of engineers in a formal leadership capacity
• Has worked with commercially available tools (JIRA, etc.)
• Professional project management certification
• Proven track record of leading complex programs involving 15+ software and hardware engineers.
• Direct experience in the autonomy development domain (e.g., ADAS, robotics, sensors, or simulation).
• Is gifted with an ability to execute thoughtfully and efficiently, with a “no task is too big or too small” mindset to get the job done

The AI agent space is moving fast. Most companies are still figuring out what to build. We already know, and we need someone to help us build it.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Applied AI Engineer

The next wave of AI isn't chatbots answering FAQs. It's agents that reason, remember, and act, proactively and accurately, at scale. That's what we're building, and we need someone who can build the backend brain behind it.

This is where research meets production. You'll take the latest advances in LLMs, RAG, and agentic systems and turn them into features that enterprise customers depend on every day. Not demos. Deployed, scaled, real. You'll also be expected to use AI tooling aggressively in your own workflow, automating pipelines, wiring together APIs, and building with agentic CLIs so your output compounds beyond what any single engineer could ship alone.

The Role

You'll design and build the core intelligence layer of our AI agents: retrieval systems, tool-calling pipelines, voice integrations, and agentic reasoning capabilities. You'll also be expected to use AI-native development tools and automation to accelerate your own work and the team around you. The right person thrives at the intersection of applied research, production engineering, and building with AI.

You might be this person if:

• You read AI research papers and your first instinct is to run an experiment, not write a summary.
• You've shipped LLM-powered features to production and you know exactly what separates a reliable system from a promising prototype.
• You obsess over latency, accuracy, and failure modes. "Kind of works" isn't in your vocabulary.
• You use agentic CLIs like Claude Code to move fast, and you wire APIs, automation platforms, or custom scripts together to eliminate repetitive work for yourself and your teammates.
• You get uncomfortable when prompt engineering is the only lever being pulled. You want to go deeper.
• You can evaluate a voice AI vendor on quality, cost, and real-world performance without needing a framework to tell you how.
• You communicate technical tradeoffs clearly enough that product managers and engineers can make real decisions.

You need to have:

• 5 or more years of professional experience in machine learning, data science, or applied AI engineering.
• Hands-on experience with AI agent frameworks such as LangChain or LlamaIndex, tool use, or advanced prompt engineering.
• Working knowledge of voice AI technologies, including Speech-to-Text and Text-to-Speech, with the ability to evaluate solutions across quality, latency, and cost.
• Fluency in Python with a track record of building and deploying production-grade services.

What you'll actually do:

• Design and optimize the full backend pipeline for our AI agents, including advanced RAG systems, function-calling tools, and core agentic capabilities.
• Lead the integration and evaluation of voice AI solutions, third-party APIs, self-hosted models, and fine-tuned alternatives, with a hard focus on latency and quality.
• Prototype and implement new agent methodologies drawn from the latest LLM and agentic research, moving from experiment to production when results warrant it.
• Build and automate scalable Python services using agentic development tools, accelerating your output and reducing manual overhead across the full development lifecycle.
• Connect tools, APIs, and automation platforms to build internal pipelines that save time for the broader engineering team, not just yourself.
• Partner with product managers and engineers to translate complex requirements into shippable features without losing technical integrity.
• Embed AI agent capabilities directly into the Sendbird platform, ensuring the experience is coherent and powerful from the customer's point of view.

Added Value:

• Experience building natural language processing products.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Bilingual in Korean and English.

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Weekly team lunch cost
• Monthly team-building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences
  

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Why Sendbird

We spent a decade building the conversation infrastructure that the world runs on. Now we're putting intelligence on top of it. You won't be joining a company still figuring out its AI strategy. You'll be joining one that has already made the bet, shipped the product, and is moving fast to lead the category. If you want to build something that matters, with a team that knows how, this is it.

As a member of the Applied AI team at Anthropic, you will be a technical Product Engineer focused on becoming a trusted technical advisor to customers as they adopt Claude. You will work closely with customer product and engineering teams as they ship new products powered by Claude: advising on architecture design decisions, developing evaluation frameworks, and guiding customers through the most cutting edge implementation patterns for LLMs.

Working closely with our Sales, Product, and Engineering teams, you'll guide customers from technical discovery through successful deployment. You'll combine deep engineering expertise with customer-facing skills to help customers understand the potential of working with LLMs and build innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability. 

Responsibilities:

• Serve as a technical advisor to Anthropic customers as they deploy new products & workflows with our models: from discovery through deployment, coordinating internally across multiple teams to drive customer success
• Partner with account executives to deeply understand customer product requirements and architect technical solutions, ensuring alignment between business objectives and technical implementation
• Guide technical architecture decisions and help customers build state-of-the-art products & workflows with LLMs via API
• Develop customized pilots, prototypes, and evaluation suites that make the case for customer deployment of our models into customer products and workflows via our API
• Lead hands-on technical workshops and code reviews with customer engineering teams
• Identify common design patterns and contribute insights back to our Product and Engineering teams 
• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks
• Travel occasionally to customer sites for workshops, implementation support, and building relationships
• Attend conferences, lead speaking engagements, write blog posts and white papers on topics surrounding the AI space

You may be a good fit if you have: 

• 4+ years of experience in a technical roles such as Customer Engineer, Forward Deployed Engineer, Software Engineer or Technical Product Manager with a desire to work closely with customers
• Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale
• Strong programming skills with proficiency in Python and experience building production applications
• Expertise working with common LLM implementation patterns, prompt engineering, evaluation frameworks, agent frameworks, and retrieval frameworks.
• Ability to navigate ambiguity and execute across domains with intellectual openness, finding simple solutions to complex problems
• High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity
• Passion for advancing safe, beneficial AI systems through creative technical applications
• Exceptional communication skills to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach
• Fluent in both Korean and English

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The Role 

You'll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You'll mentor the engineers around you and set the standard for AI-native development. This role is built for someone who moves fast, thinks in systems, and uses AI to ship at a pace that surprises people.

You might be this person if:

• You've owned a system that broke in production, made it better, and still think about why it broke.
• You use agentic tools like Claude Code or Codex as a core part of your dev workflow, not as a novelty.
• You enjoy mentoring junior engineers not because it's expected, but because you genuinely care about how they grow.
• You've shipped LLM-powered features into production and have strong views on where prompt engineering ends and architecture begins.
• You've led technical planning in a cross-functional setting and can hold your own in a room with PMs, designers, and engineers at once.

You need to have:

• 3+ years of software engineering experience with direct ownership of AI/ML or backend systems in production.
• Deep Python expertise with a proven track record of building and scaling reliable, performant systems.
• Hands-on experience with LLM APIs.
• Strong system design and architecture skills, including distributed systems and cloud-native deployments on AWS or GCP.
• Strong English proficiency. You can communicate complex technical ideas clearly in writing and in conversation.

What you'll actually do:

• Design and implement core agent features including advanced RAG pipelines, multi-step tool use, and agent orchestration logic.
• Drive architectural decisions for the AI agent platform with a focus on fault tolerance, scalability, and extensibility.
• Build and optimize evaluation, observability, and classification pipelines that improve agent performance over time.
• Lead prompt engineering strategy for diverse customer use cases, including designing A/B testing and automated regression pipelines.
• Improve retrieval logic and embedding models to push RAG pipeline performance further.
• Monitor AI research and actively bring relevant techniques into production systems, using agentic CLIs and automation tooling to accelerate iteration cycles.
• Guide junior engineers and interns through code reviews, architectural discussions, and technical planning.
• Partner with PMs, designers, and sales engineers to translate real customer needs into well-scoped technical solutions.

Added Value:

• Prior experience with real-time or conversational interfaces.
• Hands-on experience with agentic frameworks such as LangChain or LangGraph.
• Familiarity with vector databases, search technologies, or large-scale data processing.
• Contributions to open-source LLM or AI tooling ecosystems.
• Native-level English fluency.

Our KR benefits include (but are not limited to):

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird 

We're not adding AI to a legacy product. We rebuilt from the ground up with a decade of proprietary conversation data that most AI companies would kill for. The people here are moving with urgency because the opportunity is real and the window is now. If you want to own something that matters and see it ship to millions of users, this is the place.

Most AI agent platforms are built for demos. You're going to build one that works in production at the scale of the world's largest B2C brands.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Head of Product, Korea

Most vendors are still shipping prototypes dressed up as products. The gap between "AI demo" and "AI in production at scale" is enormous, and it's exactly where this role lives.

You'll own the product strategy for our AI Agent for Customer Service platform across North America, EMEA, and APAC. This isn't a regional mandate. It's a flagship product line at the intersection of agentic AI innovation and enterprise-grade execution. If you've been waiting for a seat at the table where AI goes from interesting to essential, this is it.

The Role

As Head of Product, Korea, you own the vision, roadmap, and execution of Sendbird's AI Agent for Customer Service platform, from agent design and testing through deployment and live operation at enterprise scale. You'll lead a Seoul-based PM team, partner closely with Engineering, Design, and Go-to-Market, and report directly to the CPO in San Mateo. This role is built for a product leader who thrives with real ownership, real stakes, and a global stage.

You might be this person if:

• You think about enterprise products across the full lifecycle: trust, safety, governance, observability, and what happens when things break in production, not just the happy path.
• You use AI tools daily to move faster: automating research synthesis, generating roadmap briefs, building custom workflows that help your team make better decisions with less overhead.
• You've shipped AI or platform products and can speak fluently with engineers about architecture without losing sight of the customer problem being solved.
• You hold high standards for product craft and coach your team to get there by asking better questions, not doing it for them.
• You move between executive conversations and team-level execution without losing fidelity in either direction.
• You treat customer feedback as a primary input, not a post-launch activity, and find ways to stay close to the ground as the team scales.
• You have strong opinions about what makes a great AI agent experience and can back them up with evidence, not just instinct.
• You know how to build trust with stakeholders across Seoul and San Mateo simultaneously.

You need to have

• Proven track record as a senior product leader owning full product lines or portfolios in a complex, fast-moving environment.
• Experience building or scaling enterprise-grade products, with a clear understanding of what "production-ready" means for large B2C organizations.
• Strong people leadership: hiring, developing, and setting the bar for a team of PMs.
• Full professional fluency in Korean and English, with demonstrated ability to operate across global, cross-functional teams.
• The ability to translate emerging AI and agentic capabilities into high-impact, practical product decisions.

What you'll actually do

• Own the product vision and roadmap, balancing long-term platform bets with near-term enterprise needs.
• Architect production-grade capabilities into the platform: trust, safety, evaluation, observability, and governance.
• Push the boundaries of agent autonomy, orchestration, and human-in-the-loop workflows with Engineering and Design.
• Lead, coach, and develop a Seoul-based PM team, setting clear expectations and raising the bar on product thinking.
• Use AI tools to accelerate your own output: automated reporting, roadmap synthesis, and cross-functional briefings that would otherwise eat your week.
• Communicate tradeoffs, risks, and opportunities clearly to the CPO and senior leadership.
• Pull real enterprise feedback into the roadmap by working directly with customer-facing teams and target account stakeholders.
• Partner with Product Marketing to build vertical-specific value propositions across global markets.
• Set the standard for product excellence and decision-making as the organization scales.

Added Value

• Experience scaling product organizations in high-growth or global companies.
• Background working with platform, infrastructure, or technically complex products.
• Exposure to international markets and go-to-market motions across North America, EMEA, or APAC.

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not iterating on yesterday's CX stack. We're rebuilding it. You'll own a product line that sits at the center of that bet, one that global enterprise customers depend on to interact with hundreds of millions of their users. This is a rare opportunity to lead from Seoul, ship to the world, and shape what AI-first customer experience looks like in production. The work is real. The stakes are high. And we're just getting started.

센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.

센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.

현재까지 실리콘밸리 최정상 투자사로부터 (ICONIQ, SoftBank, Tiger Global, Y Combinator) 누적 총 2억2천만달러 (약 2,450억 원)의 투자를 유치하였으며 국내 최초 기업가치 1조원 이상의 글로벌 유니콘 기업입니다. 캘리포니아 산 마테오의 본사와 서울의 R&D센터 및 APAC 오피스 그리고 뉴욕, 런던, 싱가포르, 인도, 캐나다 등에 오피스를 두고 있습니다.

Intern, AI Agent Engineering

AI 에이전트 엔지니어링 인턴은 엔지니어링 및 제품 팀과 협력하여 지능형 에이전트를 구축, 통합 및 배포합니다. 
최신 웹 프레임워크, LLM API 및 툴링 파이프라인을 사용하여 프로토타입부터 프로덕션까지 실무 경험을 쌓게 됩니다. 인턴십 기간은 8~12주 입니다.

이런 일을 하실 수 있어요

• 에이전트 프로토타이핑 및 개발
  • 프롬프트 엔지니어링으로 Hallucination 탐지, 대화 Resolution 등 마이크로 API 개발업무를 합니다.
  • 내부 데이터셋과 도구를 활용해 AI Agent의 정확도를 테스트하고 검증합니다. 
  • 검색 증강 생성(RAG), 지식 기반 및 맞춤형 툴체인을 지원하는 백엔드 API를 통합합니다.
• 프롬프트 엔지니어링 및 툴링
  • 다양한 사용 사례에 맞는 프롬프트를 제작, 테스트 및 세부 조정합니다.
  • 프롬프트 버전 및 에이전트 배포를 위한 CI/CD 파이프라인을 설정합니다.
• 통합 및 배포
  • 웹, 채팅 및 API 중심 환경에 에이전트를 임베드합니다.
  • 실시간 성능 지표를 모니터링하고 로그, 대시보드 등의 관측 기능을 구현합니다.
• 협업 및 문서화
  • 팀이 시니어 엔지니어, 제품 관리자 및 UX 디자이너와 긴밀히 협력할 수 있도록 지원합니다.
    
    

이런 분과 함께 하고 싶어요

• Python: 깔끔하고 유지 관리가 용이한 Python 코드 작성 경험
• Backend: Django, FastAPI, Express 등 서버 측 프레임워크를 사용한 백엔드 개발 실무 경험
• 협업: 뛰어난 의사소통 능력, 문서화 기술, 그리고 애자일한 팀에서의 협업 경험
  
  

이런 점이 있으시면 더 좋아요

• 프롬프트 엔지니어링 프레임워크(예: LangChain) 사용 경험
• 클라우드 플랫폼(AWS Lambda, Vercel, GCP Cloud Functions)에 대한 이해도
• AI 제품 관련 UX 디자인 또는 제품 관리 경험
• Django 또는 유사한 Python 웹 프레임워크 사용 경험
  
  

이런 점을 얻을 수 있어요 

• 첨단 에이전트 기반 AI 개발 및 시스템 배포에 대한 심층 분석
• 엔지니어링, 제품 및 디자인 전문가와의 교차 기능 협업
• 시니어 AI 엔지니어의 멘토링 및 정규직 전환 기회
• 실제 고객 사용 사례, 성능 튜닝 및 프로덕션급 툴 활용 경험
  
  

유연근무제 정책

Sendbird는 유연한 근무 일정을 지원합니다. 협업과 팀워크의 중요도가 높기에, 모든 구성원은 주 3일 이상 사무실에서 함께 모여 일하고 있어요. 일부 역할은 사무실 출근이 더 자주 필요할 수 있으니, 구체적인 요건은 매니저와 상의해 주세요.

센드버드가 생각하는 다양성과 포용

위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice, and video.

Sendbird is a unicorn start-up headquartered in San Mateo, CA with additional offices in; London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

Learn about Sendbird Agentic AI here and here