We are looking to speak to candidates who are based in Seoul for our hybrid working model.

About the role 

MongoDB Engagement Managers are quota-carrying Professional Services Sales roles. Engagement managers utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of MongoDB by our customers.

As an Engagement Manager, you will be a key leader within the PS team and work cross-functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales.

Here are a few informative blogs about the Engagement Management role:

• https://www.mongodb.com/blog/post/engagement-management-mongodb-meet-lalitesh-pal
• https://www.mongodb.com/blog/post/how-engagement-managers-help-customers-succeed

What you will be doing

• Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies
• Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work
• Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB
• Have a solid sense of ownership, driving all deals or technical scopings from inception to closure
• Manage the Professional Services pipeline for bookings and revenue forecasts for your region
• Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks
• Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.)
• Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery
• Proactively seek opportunities to support and mentor other team members and share best practices
• Have situational awareness and react appropriately in group settings

An Ideal candidate will have

• A Bachelor’s degree in Computer Science, Mathematics, Engineering or equivalent professional experience
• A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company
• Experience as an architect, consultant, project manager, or Professional Services manager
• Experience internally positioning and selling professional services
• Experience carrying a quota for PS bookings
• General knowledge of databases (e.g. RDBMS, SQL, NoSQL)
• Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)
• Knowledge of software architecture including both cloud and on-premise technologies (e.g. AWS, GCP, Kubernetes, Openshift)
• The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays
• An ability to scope and estimate projects
• Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
• Ability to travel for key engagements and team offsites

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

About the role

MongoDB는 한국 시장을 담당할 Field Marketing Manager를 찾고 있습니다. 이 역할은 한국 시장을 위한 마케팅, 특히 Account Based Marketing (ABM) 프로그램을 기획하고 실행하는 역할입니다. 세일즈, 마케팅, 파트너팀 등 다양한 크로스 펑션 조직과 긴밀히 협업하며, 우선순위 비즈니스 목표에 맞는 통합 마케팅 플랜을 수립하고, 신규 리드 발굴과 기존 기회 확대를 위한 온·오프라인 영업 기회 창출 활동을 수행하게 됩니다. 이 포지션은 North PacRim Marketing 디렉터에게 리포트합니다.

저희는 하이브리드 업무 방침에 따라 대한민국 서울 오피스로 출퇴근이 가능하신 분을 모시고자 합니다. (서울시 강남구 영동대로 517 아셈타워)

What You Will Do

• 국내 세일즈 리더, 어카운트 팀, 및 Go-to-Market(GTM) 파트너들과 긴밀하고 협력적인 관계를 구축하여 테리토리 성장을 이끌고, 주요 고객의 다양한 페르소나를 대상으로 하는 GTM 플랜 및 공동마케팅 이니셔티브를 지원합니다.
• 전략 고객별 비즈니스 과제와 니즈를 깊이 이해하고, 새로운 타겟 오디언스를 발굴하고 수요와 기회를 창출하며, MongoDB 소비를 가속화할 수 있는 통합 마케팅 플랜과 집중 프로그램을 기획 및 실행합니다.
• “One Team” 접근 방식을 주도하여, Partner Marketing(CSP 및 Non-CSP), Developer Advocacy, Customer Success 간의 크로스 펑션 협업을 조율하고, 모든 접점에서 일관된 MongoDB 메시지와 경험이 전달되도록 합니다.
• 디지털, PR, 커뮤니케이션, 리드 제너레이션, 파트너 활동을 담당하는 글로벌 마케팅 팀과 함께 일하며 국내 비즈니스를 돕고, 글로벌 전략 이벤트 팀과 협업하여 해당 지역에서 글로벌 이벤트 프로그램을 성공적으로 운영합니다.
• 마케팅 대시보드와 데이터 포인트를 활용해 인사이트를 도출하고, 주요 이해관계자들에게 정기적으로 공유합니다.
• 모든 마케팅 자산과 커뮤니케이션에서 브랜드 전략과 메시지가 회사의 우선순위를 일관되게 반영하도록 관리합니다.
• 캠페인 성과와 ROI를 체계적으로 추적하고, 이를 효과적으로 측정할 수 있는 프로세스를 설계 및 운영합니다.

We’re looking for someone with

• 통합 마케팅(Integrated Marketing) 분야에서 5년 이상의 경험을 갖고 계신 분, Field Marketing 및 Account Based Marketing(ABM) 경험이 있으며, 특히 엔터프라이즈 테크 혹은 SaaS 업계 경험을 보유하신 분
• 클라우드 하이퍼스케일러(AWS, Microsoft Azure, Google Cloud) 및 AI, ISV 파트너 생태계와의 공동마케팅 경험이 있으신 분
• 계정 인게이지먼트 데이터를 기반으로 ROI를 측정하고 전략을 전환할 수 있도록, Intent Data 및 어트리뷰션 툴(Salesforce, Tableau)을 능숙하게 활용할 수 있는 분석 역량을 갖추신 분
• 뛰어난 시간 관리, 우선순위 설정, 조직화 능력을 통해 여러 프로젝트를 동시에 효과적으로 관리할 수 있는 분
• 다양한 이해관계자, 파트너, 대행사(내부 및 외부)를 조율하고 협업을 리드할 수 있는 커뮤니케이션 및 실행력을 갖춘 분
• 한국어를 모국어 수준으로 구사하며, 비즈니스 수준의 영어 커뮤니케이션이 가능한 분

Success Measures

• 1개월 이내: MongoDB의 주요 이해관계자들을 파악하고 관계를 구축하며, 내부 프로세스와 툴을 이해하고, 이미 확정된 캠페인 실행을 지원합니다.
• 3개월 이내: Regional Director 및 Account Executive들과 신뢰 관계를 형성하고, 우선순위 타겟 계정을 명확히 이해하며, 인지도 제고와 매출 창출을 동시에 목표로 하는 마케팅 기회를 발굴하고 향후 분기를 위한 플랜을 수립합니다. 또한 확장 팀 동료들과도 긍정적인 협업 관계를 구축합니다.
• 6개월 이내: 본인의 핵심 목표와 KPI에 대해 명확히 이해하고, 파이프라인 가속을 위한 이벤트와 프로그램을 실행하여 그 임팩트를 데이터로 입증하며, 기존 마케팅 플랜에 실질적인 가치를 더합니다.
• 12개월 이내: 내부 MongoDB 팀 전반과 견고한 관계를 형성하고, 전략적이면서도 확장 가능한 프로그램을 모두 운영합니다. MongoDB 파트너 에코시스템을 활용한 코프로듀스 파트너 이벤트와, 개발자 커뮤니티 내 MongoDB 선호도를 높이는 지역 이벤트를 성공적으로 기획 및 실행합니다. 또한 모든 프로그램에 대해 체계적인 문서화와 리포팅을 유지하고, 향후 프로그램 로드맵 수립에도 주도적으로 참여합니다.

About MongoDB

MongoDB는 변화를 위해 만들어졌습니다. 우리는 고객과 구성원이 시장의 속도에 맞춰 혁신할 수 있도록 힘을 실어줍니다. 우리는 AI 시대를 위한 데이터베이스를 새롭게 정의하여, 혁신가들이 소프트웨어로 산업을 창조하고, 변화시키고, 혁신할 수 있도록 합니다. MongoDB의 통합 데이터베이스 플랫폼은 시장에서 가장 널리 보급되고 전 세계적으로 분산된 데이터베이스입니다. 이 플랫폼은 조직이 기존 레거시 워크로드를 현대화하고, 혁신을 수용하며, AI를 마음껏 활용할 수 있도록 지원합니다. 클라우드 네이티브 플랫폼인 MongoDB Atlas는 AWS, Google Cloud, Microsoft Azure에서 모두 사용할 수 있는 유일한 전 세계 분산 멀티클라우드 데이터베이스입니다.

전 세계 오피스에서 일하고 있는 MongoDB는 약 60,000명의 고객을 보유하고 있으며, 여기에는 포춘 100대 기업의 75%와 AI 기반 스타트업이 포함됩니다. 이들은 가장 중요한 애플리케이션을 위해 MongoDB를 사용하고 있으며, 우리는 이들과 함께 소프트웨어의 새로운 시대를 열어가고 있습니다.

MongoDB에서 우리의 나침반은 Leadership Commitment입니다. 이는 우리가 어떻게, 그리고 왜 결정을 내리는지, 서로에게 어떻게 행동하는지, 그리고 어떻게 성공하는지를 안내합니다. 이것이 MongoDB를 MongoDB답게 만드는 요소입니다.

우리는 모든 구성원의 개인적 성장과 비즈니스 영향력을 높이기 위해, 모든 사람에게 지지와 풍요로움을 제공하는 문화를 만드는 데 헌신하고 있습니다. 직원 커뮤니티(affinity groups)에서부터 난임 치료 지원, 그리고 넉넉한 부모 휴가 제도에 이르기까지, 우리는 구성원의 웰빙을 중요하게 여기며, 그들의 직업적·개인적 여정을 모든 단계에서 지원합니다. MongoDB에서 일하는 것이 어떤 경험인지 더 알아보고, 세상에 변화를 만드는 우리의 여정에 함께해 주세요!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

About the role

MongoDB is looking for a talented and results-driven Field Marketing Manager based in Seoul to drive marketing and account based marketing programs for the South Korea region. This role works in close alignment with cross-functional stakeholders in sales, marketing, and partner teams. Key responsibilities include developing and executing integrated marketing plans that map to priority business objectives, including: online and offline demand generation programs that generate new prospects and advance existing opportunities. This role will report into the Director of North PacRim Marketing.

We are looking to speak to candidates who are based in Seoul for our hybrid working model.

What You Will Do

• Develop strong, collaborative relationships with sales leaders, account representatives and go-to-market (GTM) partners in the region to drive territory growth and support GTM plans and co-marketing initiatives for different personas from key accounts 
• Understand specific challenges within strategic accounts and ability to develop integrated marketing plans and focused programs to engage with new target audiences, generate demand/opportunities and help accelerate consumption
• Orchestrate the "One Team" approach: Lead the cross-functional coordination between Partner Marketing (CSP and Non-CSPs), Developer Advocacy, and Customer Success to ensure a unified MongoDB voice across every touchpoint
• Work with global marketing on digital, PR, communications, lead generation, and partner activities to support regional goals, and collaborate with the strategic events team to execute the global event program in your region
• Use marketing dashboards and data points to derive insights and inform stakeholders
• Ensure consistency of company priorities through brand strategy and messaging in materials and communication
• Ensure performance and ROI are tracked, and supporting processes set up to effectively measure outcomes

We’re looking for someone with

• 5+ years of experience in Integrated Marketing, preferably in Field Marketing and Account Based Marketing (ABM), specifically within the Enterprise Tech/SaaS space
• Partner Ecosystem Experience: Familiarity with co-marketing alongside cloud hyperscalers (AWS, Microsoft Azure, Google Cloud) and the AI/ISV ecosystem
• Analytical Mindset: Proficiency in using intent data and attribution tools (Salesforce, Tableau) to measure ROI and pivot strategies based on account engagement.
• Strong time management, prioritization, and organizational skills are key
• Confident in coordinating activity across several stakeholders, partners and agencies both internal and external
• Language: Native in Korean and professional fluency in English is mandatory

Success Measures

• In 1 month, you’ll meet all key stakeholders, understand MongoDB processes and tools, and help execute confirmed campaigns
• In 3 months, you’ll have fostered a relationship with your Regional Directors and Account Executives, understand their top target accounts, and begin executing awareness + revenue-focused marketing opportunities and plan for following quarters. You’ll have also established positive relationships with your extended team members
• In 6 months, you’ll have a clear understanding of your key objectives, have executed pipeline acceleration events and demonstrated their impact and have added value to the current marketing plan
• In 12 months, you’ll have fostered relationships across internal MongoDB teams and have executed both strategic and scalable programs, co-produced partner events leveraging the MongoDB partnership ecosystem, co-produced regional events that build affinity for MongoDB across developer communities, maintained flawless documentation and reporting of all programs to ensure success, and have a stake in future programming

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273376024

MongoDB 플랫폼에 대한 강력한 기술적 지지와 고객의 요구사항을 기반으로 MongoDB가 성장할 수 있도록 돕는 기술에 열정을 가진 전문가 분들을 저희의 프리세일즈 조직에 모십니다.

MongoDB 프리세일즈 솔루션 아키텍트는 고객 및 사용자들이 MongoDB 데이터 플랫폼을 활용해 신뢰할 수 있고 확장 가능한 시스템을 설계하고 구축할 수 있도록 안내합니다. 이 팀은 숙련된 기술 영업 전문가, 소프트웨어 아키텍트, 기업가, 그리고 개발자로 구성되어 있으며, 고객의 성공을 직접적으로 책임지고 있습니다. 여기에는 소프트웨어 설계, 배포, 운영 등이 포함됩니다. 이 직무는 영업 전문가들과 긴밀히 협력하며, MongoDB 솔루션을 활용해 고객의 비즈니스 문제를 해결하고, 계약 성사 및 비즈니스 개발에 중요한 역할을 합니다. 스타트업부터 세계 최대 규모의 엔터프라이즈 IT 조직에 이르기까지 다양한 사용자들에게 신뢰받는 조언자가 되어주실 분을 찾고 있습니다.

이 역할은 원격으로 근무가 가능합니다만, 필요 시 서울 오피스로 출퇴근이 가능해야 합니다.

As an ideal candidate, you will have

• 5년 ~ 8년의 고객 대면 역할 관련 경험 (최소 3년은 엔터프라이즈 소프트웨어 프리세일즈 경험)
• 최소 2년의 Python, Node.js, SQL과 같은 현대적인 스크립팅 언어 또는 C/C++, Java, C# 등 인기 있는 프로그래밍 언어를 전문적으로 다룬 경험
• 클라우드 및 온프레미스에서 확장 가능한 고가용성 분산 시스템 설계 경험
• 기존 애플리케이션의 복잡한 아키텍처를 검토하고 기술 활용을 통해 개선 방안을 제시한 경험
• 뛰어난 발표 및 커뮤니케이션 능력, 그리고 기술 및 비즈니스 리더십과 명확하고 설득력 있게 소통할 수 있는 능력
• 영업 팀과의 전략적 협업 및 다방면적 고객 전략 수립 능력
• 최대 25%의 출장이 가능하신 분
• 원활한 영어 활용 능력
• 학사 학위 또는 이에 상응하는 경력

You may also have

• 주요 클라우드에서의 애플리케이션 개발, 배포 혹은 지원 경험
• 기술 프리세일즈 경험
• 데이터베이스 프로그래밍 및 데이터 모델 경험
• 데이터 엔지니어링 또는 AI/ML 프로젝트 참여 경험
• MEDDPICC/Command of the Message와 같은 인기 있는 세일즈 방법론/프레임워크 이해
• MongoDB 및 클라우드 공급 자격증 보유 (e.g. AWS, Microsoft Azure, Google Cloud)

What you do at MongoDB

이 직무는 상황이나 데이터를 심도 있게 분석해야 하는 복잡한 기회를 다룹니다.

• 설계 및 아키텍처: 대규모 소프트웨어 프로젝트를 위해 확장 가능하고 성능이 뛰어난 애플리케이션, 시스템, 인프라 설계
• 고객 조언 및 가치 전달: MongoDB의 아키텍처 패턴과 최적화 전략을 고객에게 안내하고, 관련 이해관계자에게 비즈니스 가치를 명확히 전달
• 영업 협업: 기술적 발견, 데모, 가치 검증, 프레젠테이션 등 영업 과정에서의 기술적 부분 담당
• 수요 창출: 산업 행사 및 고객 기반 마케팅 이벤트에 참여하여 기술적 이니셔티브를 통한 수요 창출
• 고객 성공: 강력한 고객 관계 구축, 고객 챔피언 육성, 성공 및 만족 보장
• 혁신 및 개선: 필드 피드백을 제품 팀에 전달하는 등 MongoDB 솔루션 및 프로세스 혁신 및 개선
• 교육 및 개발: MongoDB 제품군 및 산업 동향에 대한 지속적인 학습과 자기 개발

What you will learn

MongoDB 제품군

• 핵심 데이터베이스 서버: MongoDB 핵심 데이터베이스의 기본 및 고급 기능 숙달
• Atlas 및 고급 서비스: Atlas(완전 관리형 클라우드 데이터베이스 서비스), Atlas 스트림 처리, Atlas 데이터 레이크, Atlas 전체 텍스트 검색, Atlas 벡터 검색 및 차트에 대한 전문성 확보
• Relational Migrator: 관계형 데이터베이스의 원활한 마이그레이션 툴

시장 관련 기술

• 하이퍼스케일러 생태계: 하이퍼스케일러 플랫폼의 클라우드 서비스를 활용하여 복잡한 시스템 설계 전문성 확보
• 보완 기술: Apache Kafka, Kubernetes와 같은 파트너 및 보완 기술 전문성 강화

현대적 아키텍처 설계

• 설계 패턴 및 방법론: 마이크로서비스, DevOps, 클라우드 및 보안의 모범 사례 수용
• 최첨단 RAG 및 AI 아키텍처: 생성형 AI 여정에서 고객을 지원하고, 해당 분야의 선도적인 파트너와 협력

영업 기술 및 소프트 스킬

• 효과적인 커뮤니케이션: 프레젠테이션, 데모 및 화이트보드 기술 숙달
• 고객 상호작용: 발견 및 이의 제기 처리 전략 개발

업계 통찰

• 다양한 시장 분야: 다양한 산업 전반의 흥미로운 사용 사례에 대한 경험

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

This role can be based remotely in Seoul with business fluency in the following languages: Korean  

As an ideal candidate, you will have

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience
• [Placeholder for required security clearance]

You may also have

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn

MongoDB Product Suite Mastery

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273414189

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience. 

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 3263282084

About the role

MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program in Seoul, South Korea. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.

You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.

We are looking to speak to candidates who are based in Seoul for our hybrid working model.

We’re looking for someone with

• 10+ years in Customer Success, Account Management, Client Services, or similar customer-facing roles in complex technical environments, plus 3+ years in a managerial or team lead capacity supporting large enterprises
• Previous hands-on experience with MongoDB or other database technologies in areas such as solution implementation, technical account management, or enterprise architecture is highly preferred
• Passion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priority
• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
• A mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be too
• Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus
• High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
• You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes
• A strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Technical Support, Solutions Consulting, Marketing, Product, etc.) and helping to build the Customer Success “brand” across our entire organization and at our customers
• You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
• An adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processes
• Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

Role Overview & Key Responsibilities

• People leadership: Recruit, mentor and develop individuals on the CS team
• Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
• Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
• Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices

Success Measures

The Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities

• In the first 3 months, you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team members
• In 6 months, you’re actively mentoring and guiding the team through quarterly and monthly team goals and initiatives
• In 12 months you’ll have accomplished in coaching your individual contributors on the team efficiently, and are on achieving and exceeding your team goals for retention, expansion and customer satisfaction

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

**MongoDB is an equal opportunities employer.**

About the role

우리는 비즈니스를 성장시키고 관리하는 데 열정적이고 에너지가 넘치는 성실한 분을 찾고 있습니다. Enterprise Account Executive 역할은 맡은 고객 내에서 세일즈 전략을 수립하고 실행하여 매출 성장을 이루는 데 중점을 둡니다.

우리의 하이브리드 업무 방침에 따라 대한민국 서울 오피스로 출퇴근이 가능하신 분을 모시고자 합니다. (서울시 강남구 테헤란로 518)

What you will be doing

• 적극적으로 세일즈 파이프라인을 찾고, 검증하며, 마감합니다.
• CTO, 엔지니어링 및 IT 리더, 기술 최종 사용자에게 전략적으로 접근합니다.
• 강력하고 효과적인 관계를 구축하여 성장 기회를 창출합니다.
• 솔루션 아키텍트 및 프로페셔널 서비스 팀과 협력하여 고객 만족을 달성합니다.
• 엔터프라이즈 생태계 파트너 영업 조직 및 채널 파트너와 긴밀히 협력하여 딜 규모를 극대화합니다.
• 잘 짜여진 세일즈 부트캠프, 고급 세일즈 트레이닝 및 리더십 개발 프로그램을 포함한 세일즈 교육에 참여합니다.

What you bring to the table

• 빠르게 변화하고 경쟁이 치열한 마켓에서 5년 이상의 다이렉트 세일즈 경험, 신규 고객 확보 및 고객 확대 경험, 새로운 고객을 확보하고 복잡한 영업 프로세스를 운영해본 경험
• 영업 목표 초과 달성 경험 (President’s Club, Rep of the Year 등)
• 복잡한 엔터프라이즈급 소프트웨어의 비즈니스 가치를 명확히 설명할 수 있는 능력
• 비즈니스 챔피언을 구축할 수 있는 역량
• 경쟁적이고 성공에 대한 강한 열망을 가진 분
• 우수한 영어 활용 능력

Things we love

• 최대 소프트웨어 시장(데이터베이스)에서 경력을 개발하고자 하는 열정
• 세일즈 방법론 교육 이수 혹은 이를 활용한 실무 경험 (예: MEDDIC, SPIN, Challenger Sale)
• 데이터베이스, 소프트웨어 개발 및 오픈 소스 기술에 대한 친숙함

Why join now

• 새로운 직원의 역량 개발 및 지속적인 경력 개발에 대한 전폭적인 지원
• 최대 25%의 커미션 엑셀러레이터
• MEDDIC 및 Command of the Message를 포함한 최고 수준의 세일즈 교육, 포괄적인 세일즈 부트캠프 및 개발 프로그램
• 신규 입사자 RSU (Restricted Stock Units) 및 ESPP (Employee Stock Purchase Plan)
• 관대하고 경쟁력 있는 복지 혜택 (10% 퇴직연금 적립, 최대 20주의 유급 출산 휴가, 가족 단체보험, 불임 치료 및 웰빙 지원)

MongoDB’s Sales Culture

MongoDB는 기술뿐만 아니라 세일즈 시장 진출 전략에서도 항상 발전하고 혁신하고 있습니다. 우리의 세일즈 리더십은 최고의 세일즈 팀을 구축하는 데 전념하고 있으며, 팀의 모든 구성원이 성공할 수 있도록 영감을 주고 지원합니다. 우리는 여러분이 성공적으로 딜을 성사시킬 수 있도록 지원할 뿐만 아니라, "Think Big and Go Far"라는 우리의 목표를 계속 발전시킬 수 있도록 여러분의 피드백과 의견을 원합니다. MongoDB 세일즈 팀의 중요한 일원으로서, 여러분은 수익성 있는 시장에 다가갈 수 있으며, 소프트웨어 산업에서 가장 성공적인 세일즈 리더들로부터 영업 방법을 배울 수 있습니다.

About MongoDB

MongoDB는 변화를 위해 만들어졌습니다. 우리는 고객과 구성원이 시장의 속도에 맞춰 혁신할 수 있도록 힘을 실어줍니다. 우리는 AI 시대를 위한 데이터베이스를 새롭게 정의하여, 혁신가들이 소프트웨어로 산업을 창조하고, 변화시키고, 혁신할 수 있도록 합니다. MongoDB의 통합 데이터베이스 플랫폼은 시장에서 가장 널리 보급되고 전 세계적으로 분산된 데이터베이스입니다. 이 플랫폼은 조직이 기존 레거시 워크로드를 현대화하고, 혁신을 수용하며, AI를 마음껏 활용할 수 있도록 지원합니다. 클라우드 네이티브 플랫폼인 MongoDB Atlas는 AWS, Google Cloud, Microsoft Azure에서 모두 사용할 수 있는 유일한 전 세계 분산 멀티클라우드 데이터베이스입니다.

전 세계 오피스에서 일하고 있는 MongoDB는 약 60,000명의 고객을 보유하고 있으며, 여기에는 포춘 100대 기업의 75%와 AI 기반 스타트업이 포함됩니다. 이들은 가장 중요한 애플리케이션을 위해 MongoDB를 사용하고 있으며, 우리는 이들과 함께 소프트웨어의 새로운 시대를 열어가고 있습니다.

MongoDB에서 우리의 나침반은 Leadership Commitment입니다. 이는 우리가 어떻게, 그리고 왜 결정을 내리는지, 서로에게 어떻게 행동하는지, 그리고 어떻게 성공하는지를 안내합니다. 이것이 MongoDB를 MongoDB답게 만드는 요소입니다.

우리는 모든 구성원의 개인적 성장과 비즈니스 영향력을 높이기 위해, 모든 사람에게 지지와 풍요로움을 제공하는 문화를 만드는 데 헌신하고 있습니다. 직원 커뮤니티(affinity groups)에서부터 난임 치료 지원, 그리고 넉넉한 부모 휴가 제도에 이르기까지, 우리는 구성원의 웰빙을 중요하게 여기며, 그들의 직업적·개인적 여정을 모든 단계에서 지원합니다. MongoDB에서 일하는 것이 어떤 경험인지 더 알아보고, 세상에 변화를 만드는 우리의 여정에 함께해 주세요!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

About the role 

We’re looking for a hardworking, driven individual with superb energy, passion and initiative for growing and managing business. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth.

What you will be doing

• Proactively identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solutions Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

What you bring to the table

• 5+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on closing net new logos and expanding accounts, Demonstrated ability to open new accounts and run a complex sales process 
• A proven track record of overachievement and hitting sales targets (President’s Club, Rep of the Year, etc.)
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive, Possess a strong desire to be successful
• Fluent in English 
• Must live in South Korea

Things we love

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

Why join now

• MongoDB prides themselves in the development of each of our new hires & continuous career development
• Accelerators up to 25%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)

MongoDB’s Sales Culture

MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.