Role

We are looking for a Director, People Business Partner - Technology to join our Business Partner department. This role is based in San Jose, CA (onsite Tuesday-Thursday) and reports to the VP of HR Business Partnering. As a strategic talent architect for our global Technology organization, you will partner directly with executive leadership to design and scale an organizational structure that fuels innovation. This is a high-impact leadership position requiring the executive presence to influence tech roadmaps and the analytical rigor to solve complex organizational challenges before they become roadblocks.

What you’ll do (Role Expectations)

• Act as a critical thought partner to tech executives across Product, Engineering, Innovation, IT, CISO, and AI, ensuring the talent strategy is inextricably linked to the product and engineering roadmap and workforce.
• Diagnose organizational health metrics and sentiment to gauge effectiveness and lead large-scale design initiatives that improve velocity, clarity, and innovation across global teams
• Leverage advanced data analytics and AI-driven tools to provide high-value talent and leadership insights, moving beyond historical reporting to forecast future business and talent needs
• Drive executive-level succession planning, leadership coaching and development, and performance culture designed to thrive in high-velocity technical environments
• Act as a strategic translator, independently driving high-impact collaboration across P&C Centers of Excellence and cross-functional partners to ensure the unique needs of the Technology org are seamlessly supported

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• 10+ years experience as a People and Culture Partner or HR Leader in a global, high growth, transformative Security or SaaS organization supporting complex Technology organizations (Engineering, Product, IT, etc)
• Demonstrated "Technical Weight" - you understand the nuances of R&D cycles and the evolving landscape of AI, allowing you to speak the language of tech leaders
• Proven ability to leverage data analytics to tell compelling stories, using data to justify strategic shifts to a highly skeptical, data-centric executive audience
• Strong executive presence with the "gravitas" to challenge senior leaders and the empathy to serve as the trusted and compassionate face of People & Culture
• Track record of independently leading large-scale organizational design initiatives, executive-level succession planning, and navigating complex, global talent challenges

What Will Make You Stand Out (Preferred Qualifications)

• Experience actively modernizing People & Culture practices by identifying and integrating AI-driven tools into daily HR analytics and talent insights
• Deep expertise in acting as a cross-functional "translator," successfully bridging the gap between high-velocity engineering cultures and specialized corporate functions (Finance, Legal, Compliance, and HR CoEs)
• Prior experience supporting innovation-heavy teams through rapid scaling or significant structural transformation

#LI-Hybrid #LI-AT4

We are looking for a Staff Engineer to join our Shared Platform Services team. This is a hybrid role based in San Jose, CA, reporting to the Sr. Manager, Software Engineering QA. As a Staff Engineer, you will be instrumental in leading functional, system, and automation testing for Zscaler features while expanding automation infrastructure to enhance quality and efficiency.

What you’ll do (Role Expectations)

• Collaborate across Development, Product Management, and Federal Cloud Operations teams to ensure timely delivery of high-quality products through design, testing, and release

• Lead functional, system, and automation testing efforts, expanding automation coverage and ensuring efficiency and robust quality assurance

• Manage Federal cloud processes, including deployment procedures, monitoring, and resolving escalations in collaboration with Federal operations and support teams

• Investigate and resolve complex production issues by identifying root causes, verifying fixes, and developing comprehensive test plans

• Contribute to team growth by hiring and training new talent, fostering a culture of inclusivity, and staying updated on evolving technologies

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• US Citizenship Required with 5+ years of Software Development or Quality Assurance experience, specifically within networking and security environments

• Strong expertise in cloud-hosted applications, database operations, API testing, microservices architecture, and automation scripting using Python

• Proficiency in L4-L7 Internet and Security networking protocols including TCP/IP, SSL/TLS, and HTTP/HTTPS

• Experience with deployment and monitoring tools such as Jenkins, GitLab, and Ansible

• Bachelor’s degree in Computer Science Engineering or a related field with a proven ability to troubleshoot complex cloud issues

What Will Make You Stand Out (Preferred Qualifications)

• Experience with AI in testing and automation, leading quality teams, and familiarity with FedRAMP qualification

• Deep knowledge of Linux system administration, traffic generation tools like Ixia or Spirent, and relevant cloud or networking certifications

• Understanding of authentication systems such as LDAP and SAML, encryption solutions, and debugging Linux systems

#LI-JM1 #LI-Hybrid

Role

We are looking for a Staff Software Development Engineer - DevSecOps to join our team in a hybrid capacity in San Jose, CA, reporting to the Director, Software Development Engineering. Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. You will support internal product teams in managing CI/CD pipelines, strengthening security practices, and maintaining shared engineering systems to enable organizations worldwide to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Build and manage CI/CD systems to deploy critical applications across hybrid cloud environments including AWS, GCP, and proprietary clouds

• Support internal product teams with CI/CD pipelines, automations, and tools like GitLab, GitHub, Jenkins, ArgoCD, and security scanning solutions

• Secure code, applications, and infrastructure using security scanning tools such as SonarQube, Snyk, Coverity, and CheckMarx

• Administer and optimize critical DevSecOps applications while monitoring build metrics with tools like Grafana, Prometheus, and CloudWatch

• Communicate progress to stakeholders through Jira, technical documentation, and clear status updates

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of professional experience including hands-on experience managing cloud environments such as AWS, GCP, or private clouds

• Proficiency in application development or automation using OOP languages like C/C++, Java, Python, or Go, plus exposure to container orchestration and automation tools

• Familiarity with application security testing methodologies and experience using tools like SonarQube, Snyk, Coverity, or CheckMarx

• Experience designing and managing GitOps-based pipelines using GitLab, GitHub, and CI/CD automation tools like Jenkins or GitHub Actions

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience

What Will Make You Stand Out (Preferred Qualifications)

• Experience with AI and ML tools in day to day DevSecOps activities

• Experience writing and developing yaml based CI/CD Pipelines and knowledge of build tools like makefiles, gradle, npm, or maven

• Experience with Networking, Load Balancers, Firewalls, and Web Security

#LI-Hybrid #LI-KM9

We are looking for a macOS/iOS Developer based in San Jose, CA (Hybrid), reporting to the Sr. Manager of Software Engineering.. You will be a key driver on the Mobile team, developing cross-platform client applications for MacOS and iOS that securely steer traffic to the world’s largest cloud security platform. Your vision and technical expertise will enable organizations worldwide to harness speed and agility through a cloud-first strategy, directly impacting a global footprint of over 65 million users.

What you’ll do (Role Expectations)

• Develop high-performance macOS and iOS applications and frameworks that serve as the gateway to our global cloud security platform
• Partner with product managers to translate complex requirements and design mockups into clean, high-quality code
• Take accountability for the performance, quality, and responsiveness of applications to ensure a seamless user experience
• Uphold and evolve engineering excellence by maintaining rigorous code quality, standards, and automation practices
• Act as a technical point of escalation to troubleshoot and resolve complex customer issues with speed and precision

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
  
  
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
  
  
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
  
  
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
  
  
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 4+ years of professional software development experience specializing in Objective C, SWIFT, or C++
• Technical understanding of the Mac networking stack, networking protocols, and modern architectural design patterns
• Proven experience working with RESTful APIs, offline storage, multi-threading, and performance tuning
• Extensive knowledge of the Mac/iOS ecosystem and the standard libraries used for common engineering tasks
• Demonstrated ability to translate product requirements into high-quality, scalable technical solutions

What Will Make You Stand Out (Preferred Qualifications)

• Professional familiarity with PKI, network security technologies, cloud message APIs, or Apple Push Notifications
  
  

#LI-Hybrid #LI-JM1

Role

We are looking for a Sr. Staff Technical Program Manager, Platform Services to join our Cloud Operations - Platform Services department, reporting to the Sr. Director, Cloud Operations - Platform Services. This position is available as a remote or hybrid role at our San Jose HQ coming into the office 3 days per week. You will support our maturing platform through a unique blend of technical program management and vendor management skills. Your expertise in data center services, infrastructure, and carrier networks will be critical in delivering creative solutions and executing high-impact projects in a dynamic global environment.

What you’ll do (Role Expectations)

• Plan, source, negotiate, and deliver complex data center projects globally from inception to deployment

• Negotiate with data center and carrier providers for colocation space, IP transit, dark fiber, and wave services while ensuring regional compliance

• Conduct regular business and service reviews with global vendors to maintain high standards of service and delivery

• Collaborate with technical and product teams to assess business requirements and track delivery of services to ensure timely utilization

• Communicate updates to cross-functional partners, tailoring messaging from executive summaries to detailed technical briefings

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of project management experience specifically in data center operations, global carrier services, or related infrastructure roles

• Proven experience in vendor management, including commercial agreements and contract negotiations

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field

• Deep technical understanding of cloud and data center operations, infrastructure, and carrier networks

What Will Make You Stand Out (Preferred Qualifications)

• Proven track record of executing on tight timelines and delivering high-quality work in a high-growth environment

• Strategic thinker with an intellectually curious mindset and a drive to find answers across complex organizations

• Expert proficiency in operational tools such as Jira, Asana, and Google Suite for daily project tracking and reporting

#LI-hybrid #LI-JG1

Role

We are looking for a Senior Staff Technical Program Manager to join our Engineering Operations team. This is a hybrid role based in the San Jose, CA office 3 days a week, reporting to the Sr Director, Engineering Operations. The TPM will join Zscaler’s central Technical Program Management team and partner directly with the Engineering Lead at Zscaler. This role is responsible for establishing a clear intake and commitment process, leading execution and delivery reviews to ensure programs stay on track, and driving release readiness criteria to meet Zscaler’s quality bar.

What you’ll do (Role Expectations)

• Drive program planning and definition to ensure the successful adoption of SDLC efforts within your functional area
• Lead weekly execution reviews covering product initiatives, production incidents, service health, OKRs, and technical deep-dives
• Oversee release content planning for current releases, active development, and future roadmaps
• Prepare and present program reviews using JIRA structures to eliminate manual tracking and ensure clear communication across the organization
• Identify and implement opportunities to improve existing development processes and toolsets

Who You Are (Success Profile)

• You act like an owner by fueling your bias for action with a passion for the mission, operating with integrity, and navigating between high-level strategy and hands-on execution.
• You are a high-trust collaborator who is ambitious for the team, embracing a challenge culture through candid feedback delivered with clarity and respect.
• You are customer-obsessed, building deep empathy for internal and external customers to anchor decisions in solving real-world problems.
• You champion simplicity by distilling complex technical concepts into clear, actionable plans and bringing precise focus to every interaction.
• You think at scale by connecting day-to-day work to the global company mission and building processes that support a high-growth organization.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in Engineering or Technical Program Management, with at least 2 years specifically in a TPM role
• Undergraduate degree in Engineering, Business, or a related domain
• Proven bias for action with the ability to take smart risks and demonstrate incremental progress
• Demonstrated success in stakeholder management with the ability to communicate effectively across all levels of the organization
• Strong technical proficiency in JIRA, including JIRA dashboards, JIRA Structure, and advanced tracking methodologies

What Will Make You Stand Out (Preferred Qualifications)

• Prior hands-on engineering experience, specifically dealing with low-level networking (protocols, network configuration, routing, etc.)
• Deep understanding of the networking industry with the technical depth to identify risks and translate complex architectural challenges into actionable plans

#LI-KM9

#LI-Hybrid

Role

We are looking for a Senior Staff Software Development Engineer (C/C++, TCP/IP, Datapath) to join our Zero Trust Exchange team. This is a hybrid role based onsite in San Jose three days a week reporting to the Sr. Manager, Software Development Engineering. As a Senior Staff Software Engineer, you will architect and build next generation products. By designing high-performance, ultra-low-latency distributed systems, you will directly drive our transformation in cloud-based security while ensuring a seamless, lightning-fast experience for a rapidly scaling global user base.

What you’ll do (Role Expectations)

• Build and scale the Data Plane for Zscaler's Workload Security product, directly shaping the future of cloud-based microsegmentation
• Develop and implement cutting-edge, eBPF-based distributed host firewalls across Linux and/or Windows environments
• Write highly efficient, system-level C/C++ code to optimize the network datapath and process packets at ultra-high speeds with zero perceived latency
• Navigate OS-level architecture in Linux, while stepping in to tackle Windows system development (non-driver) to ensure seamless cross-platform security
• Design distributed system components that maintain high responsiveness and ultra-low latency during high-load, enterprise-scale traffic

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way.
• You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.

What We’re Looking for (Minimum Qualifications)

• 8+ years of heavy, hands-on system-level coding experience in C or C++
• Proven track record working directly on networking product lines, firewalls, or deep datapath optimization
• Strong system-level understanding of Linux operating systems, with the willingness to work within Windows environments as needed
• In-depth understanding of the TCP/IP stack, performance parameters, and socket programming
• Experience delivering complete software lifecycles for highly distributed, high-volume enterprise applications

What Will Make You Stand Out (Preferred Qualifications)

• Direct, hands-on experience with eBPF and/or Windows Filter Platform (WFP)
• Experience in endpoint security, microsegmentation, or tackling similar scale
• A strong foundational understanding of cybersecurity principles that complements your core networking expertise

#LI-Hybrid #LI-KM9

Role

We are looking for a Senior Product Manager, AI / Data Classification to join our Data Protection team. This is a hybrid role based in San Jose, CA (3 days onsite). While local candidates are preferred, we are open to remote candidates based on the West Coast for exceptional applicants. 

We’re looking for a Product Manager to lead data classification capabilities within a Data Security platform. You’ll own the end-to-end product strategy for discovering and classifying sensitive data across cloud, on-prem data stores and SaaS applications, turning classification outcomes into actionable risk reduction for security, privacy, and compliance teams.

What You’ll Do (Role Expectations)

• Partner closely with a focused engineering, data science/ML, design, sales, and customer success to deliver accurate, scalable classification, clear policy outcomes, and measurable customer value
• Own the classification taxonomy, labeling standards, and policy model (custom categories, confidence thresholds, inheritance, overrides, exceptions)
• Drive accuracy improvements by managing precision/recall targets, sampling strategies, tuning workflows, and customer feedback loops
• Set requirements for scanning at enterprise scale (billions of objects, large tables), optimizing cost, latency, and coverage
• Define how the platform combines pattern-based detectors, NLP/ML, and LLM-assisted classification for structured and unstructured data

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Product Management experience, with meaningful ownership of data security/privacy products. Product management experience can be substituted with data science experience
• Demonstrated experience shipping products that use AI/ML and/or LLMs in production, with a strong understanding of data classification approaches across structured and unstructured data
• Expertise in evaluation and quality measurement for classification systems and building/maintaining golden datasets
• Ability to design human-in-the-loop workflows for high-stakes labels, covering review/approval, exception handling, and audit trails
• Experience driving cost/performance tradeoffs for AI at scale, including token/compute budgeting, model selection, and managing latency for large corporations

What Will Make You Stand Out (Preferred Qualifications)

• Strong technical collaboration skills with ML engineering and data science
• Familiarity with embedding-based similarity and semantic retrieval for classification and deduping (vector DBs, ANN indexing, chunking strategies)
• Prior work in DSPM/DLP/CASB/insider risk where false negatives have high blast radius and you have designed processes to manage that risk

#LI-KM9 #LI-hybrid

Role 

We are looking for a Sr. Engineering Manager, API Platform to join our team. This is a hybrid role going into the San Jose, CA office 3 days a week. You’ll be reporting to the VPE for the API Platform team. You will play a pivotal role in delivering scalable, secure, and high-performing platforms and developer tooling to empower our engineering teams. Your focus will be on enhancing our platform’s efficiency, scalability, and developer experience while managing senior technical talent.

What you’ll do (Role Expectations)

• Lead the vision and roadmap for the API Platform and developer tooling, ensuring alignment with organizational goals, technical scalability, and industry best practices
• Oversee the standardization, design, and governance of APIs, improving developer experiences and productivity across engineering teams and products
• Manage and coach a team of Senior Staff Engineers and highly skilled technical contributors, fostering a culture of collaboration and professional growth
• Ensure the delivery of microservices, SDKs, and developer tooling optimized for reliability, availability, and ease of integration across Java, Go, and JavaScript
• Work closely with Product Management and Security to build scalable and secure solutions that meet unique business objectives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as an engineering leader, including 3+ years managing technical teams for developer tooling, API platforms, or cloud-based systems across multi-language ecosystems including Java, Go, and JavaScript
• 10+ years of overall software engineering experience, including hands-on proficiency in designing APIs and SDKs for containerized environments like Kubernetes and Docker
• Deep understanding of distributed systems concepts such as caching, queues, and pub/sub architectures with cloud service experience in AWS, GCP, or Azure
• Advanced understanding of API-first design principles and standards including OpenAPI/Swagger, REST, JSON, and Authn/z
• U.S. citizenship due to the nature of the customers assigned to this role

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience in the Cloud Security and Networking domain.  
• Experience driving engineering practices for workflow automation and developer productivity using open-source or proprietary tools
• Proactive advocate of modern engineering practices such as DevSecOps, CI/CD, and Infrastructure-as-Code across large engineering organizations

#LI-Hybrid #LI-BH1

Role

We are looking for a Senior Director of Product Management to join our Core Data Security team. This role is hybrid based in San Jose, CA, and reports to the VP of Product Management. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. This role sits at the confluence of Data Security, providing a massive opportunity to deliver a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

What you’ll do (Role Expectations)

• Develop and execute a strategic vision for Core Data Security products, driving innovation and growth to achieve $1 Billion in Annual Recurring Revenue (ARR)

• Lead cross-functional collaboration with engineering, sales, and marketing teams to innovate and bring products to market successfully

• Manage and mentor a team of product managers, fostering growth and a culture of high-accountability innovation

• Incorporate customer feedback and market trends into product development to ensure alignment with business objectives and customer needs

• Provide strategic guidance to maintain technical and market leadership in Data Security

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 12+ years of product management experience with at least 7+ years in product leadership roles

• Proven success driving business growth within Data Security, DLP, or DSPM products

• Strong collaboration skills with engineering, sales, and marketing teams to ensure cross-functional alignment

• Demonstrated track record of developing innovative product strategies and executing on ambitious business goals

What Will Make You Stand Out (Preferred Qualifications)

• Engineering or software development background

• Experience in developing roadmaps for complex enterprise security solutions

#LI-Hybrid

#LI-CM3

Role

We are looking for a Senior Manager of Global Commercial Compliance to join our Global Commercial Compliance department, reporting to the Director of Technology Compliance. This is a remote or hybrid role if based in San Jose, California. You will lead and scale our global commercial compliance program across international, public sector, privacy, and AI-related assurance frameworks. In this role, you will drive strategy and operational execution for key customer and regulator-facing commitments, ensuring a strong, audit-ready posture across multiple global standards.

What you’ll do (Role Expectations)

• Own and evolve the global commercial compliance strategy across international and public sector assurance programs to align with customer and regulatory expectations

• Build scalable compliance programs that unify requirements across frameworks like ISO, SOC, and PCI, incorporating privacy-by-design and AI governance

• Lead internal audit activities and end-to-end external assessments while serving as the primary liaison to third-party certification bodies

• Establish compliance health metrics and dashboards to track control performance, evidence maturity, and remediation cycle times

• Provide executive-ready reporting on compliance posture and risk trends to senior leadership and relevant governance bodies

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in Information Security, Information Systems, Computer Science, or a related field

• 7–10+ years of progressive experience in compliance, assurance, audit, or risk management, including leadership of global programs

• Working knowledge of frameworks such as ISO 27001, ISO 22301, SOC 2, PCI DSS, C5, and IRAP with the ability to support AI governance concepts

• Proven ability to manage audits end-to-end, including evidence strategy, control testing, and stakeholder coordination

• Strong track record of leading cross-functional initiatives in complex, fast-paced environments

What Will Make You Stand Out (Preferred Qualifications)

• Relevant professional certifications such as CISA, CISSP, CISM, CRISC, or ISO 27001 Lead Auditor

• Experience building compliance infrastructure and maturing evidence quality within cloud and SaaS control environments

• Ability to influence at the executive level and drive alignment across Product, Engineering, and GTM stakeholders

#LI-hybrid #LI-JG1

Role

We are looking for a Director, Software Engineering to join our team. This is a hybrid role based out of our San Jose HQ (minimum 3 days a week on Tue, Wed, Thu), reporting to the VP, Engineering for the Zero Trust Branch (Zero Trust Exchange) department.

In this role, the Director of Software Engineering will lead the gateway/datapath engineering organization, owning the architecture, delivery, and operational excellence of high‑performance, highly reliable traffic processing systems. This role drives the technical strategy and execution for critical dataplane capabilities, ensuring scalable, secure, and observable performance that directly impacts customer experience and platform stability.

What you’ll do (Role Expectations)

• Set technical direction and architecture for the gateway/datapath, driving scalable, high-performance designs while balancing across considerations such as latency, throughput, resiliency, and cost
• Lead and grow the engineering organization, hiring and developing a strong high performing team, and building a culture of accountability, execution, and continuous improvement
• Drive delivery of critical dataplane capabilities, translating business priorities into clear roadmaps, milestones, and measurable outcomes, and consistently shipping high-quality releases
• Own operational excellence for production systems, improving reliability, observability, incident response, and SLO/SLI discipline to meet availability and performance targets
• Partner cross-functionally with Product, QA, Security, SRE, and peer engineering teams to align priorities, manage dependencies, and ensure end-to-end customer impact

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 15+ years of software engineering experience, including 7+ years leading engineering teams delivering complex, production-grade systems
• Proven experience building and operating high-performance gateway/datapath or networking systems (e.g., L4–L7 proxies, firewalls, VPN/tunneling, packet processing, routing/switching, traffic steering) with strong fundamentals in performance and reliability
• Demonstrated ability to set technical strategy and drive execution across multiple workstreams, with a track record of shipping impactful capabilities on predictable timelines
• Strong production ownership experience: operating mission-critical services, driving SLOs/SLIs, incident management, root-cause analysis, and continuous reliability improvements
• Excellent cross-functional leadership and communication skills, able to align engineering, product, and operations stakeholders around priorities and tradeoffs

What Will Make You Stand Out (Preferred Qualifications)

• Strong experience designing, building, and operating SD-WAN datapaths and control/data plane interactions (overlay networking, tunnel encapsulation, traffic steering, QoS, path selection, failover, and telemetry)
• Experience delivering gateway/datapath capabilities in cloud-native, multi-tenant environments, including robust observability and automated safe rollout strategies
• Strong experience with routing and switching fundamentals and implementations (e.g., BGP/OSPF, ECMP, VRFs, VLANs) in high-scale production environments

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Role

We are looking for a Principal Product Manager to join our team in a hybrid role based in San Jose, CA, reporting directly to the Vice President, Product Management. In this cross-functional role, you will act as the connective tissue across our product portfolio, driving the strategy and execution of a foundational provisioning automation and metering service. This API-first engine will establish a highly scalable, declarative model across our platform. By delivering hyperscaler - grade observability and self-service, you will unlock massive scale—transforming how we onboard customers & partners, while serving as the backbone for Zscaler’s go-to-market strategy.

What you’ll do (Role Expectations)

• Define the product strategy and execution for the new provisioning and metering service
• Lead cross-functional collaboration with product PM engineering teams, ensuring they can seamlessly integrate their products into a unified, API-first declarative model
• Design robust observability, metering, and auditing capabilities that form the bedrock for order processing, contract-based subscription management, and friction-free customer onboarding

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it, seeing ambiguity not as a hindrance but as the raw material to build something meaningful
• You act like an owner. Your passion for the mission fuels your bias for action, and you navigate seamlessly between high-level strategy and hands-on execution
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions

What We’re Looking for (Minimum Qualifications)

• 8+ years of product management experience with deep expertise in observability, automation
• Demonstrated deep experience and comprehensive market knowledge in automation & APIs
• Track record of building effective cross-functional relationships, specifically with engineering teams
• Experience working directly with customers on security feature requirements and feedback
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

What Will Make You Stand Out (Preferred Qualifications)

• Direct experience working at or closely with a major cloud provider (AWS, GCP, Azure, OCI), with a deep understanding of their provisioning, marketplace, and metering models.
• Experience in launching new products from the incubation stage

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Role 

We are looking for a Principal Product Manager, Cloud Reliability and Cloud Operations to join our Product Management department. This is a hybrid role based in San Jose, CA reporting to Director, Product Management. You will be a hands-on leader responsible for driving reliability and scalability and Cloud Operations initiatives for the ZIA and ZPA cloud platforms. This is a high-visibility role where you will drive critical projects to scale our architecture to 1 trillion transactions and beyond, ensuring our Zero Trust Exchange remains the global leader in cloud security.

What you’ll do (Role Expectations)

• Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle
• Lead pre- and post-sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews
• Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross-functional teams on comprehensive improvement plans
• Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS-related inquiries
• Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management
• Bachelor’s degree in a technical field or equivalent professional experience
• Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and HTTP/S
• Proven experience with cloud-native services at hyper-scalers or major SaaS providers
• Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles

What Will Make You Stand Out (Preferred Qualifications)

• Expertise in translating complex customer needs into actionable product requirements and internal conviction
• Strong data analytics skills with the ability to define hypotheses, analyze large datasets, and communicate results to stakeholders
• Direct hands-on experience with Zscaler products including ZIA, ZPA, or ZDX

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Role

We are looking for a Principal Product Manager to join our Product Management team. This is a hybrid role based in San Jose, CA (3 days a week at HQ), reporting to the Senior Director, Product Management. You will lead the foundational aspects of Zscaler Architecture to address innovative cybersecurity solutions.

What you’ll do (Role Expectations)

• Define the product strategy and execution for Zscaler Cyber Security to ensure alignment with customer needs and the evolving market landscape
• Lead cross-functional collaboration with engineering, sales, and marketing teams to innovate and bring breakthrough cybersecurity solutions to market
• Engage with global customers to gather feedback, identify market opportunities, analyze competition, and anticipate emerging trends
• Deliver an intuitive administrator experience that simplifies complex security operations with actionable, data-driven insights

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it, seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action, and you navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions.

What We’re Looking for (Minimum Qualifications)

• 8+ years of product management experience with deep expertise in cybersecurity
• Demonstrated deep experience and comprehensive market knowledge in cybersecurity
• Track record of building effective cross-functional relationships, specifically with engineering teams
• Experience working directly with customers on security feature requirements and feedback
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

What Will Make You Stand Out (Preferred Qualifications)

• MBA or another advanced business degree
• Experience in launching new products from the incubation stage

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Location: Remote - Geography based

Do you have a consistently strong record of sales performance in a fast-paced selling environment where your work has a critical impact on patients?  At Invivyd, we’re building a category and disrupting the status quo. We’re looking for experienced and driven Senior Virology Care Specialists who are ready to utilize their industry experience bringing passion, persistence, and a strong desire to help patients.

• Develop strong, compliant relationships across a broad range of health care providers (HCPs) across multiple specialties and account types (IDNs, health systems and community clinics) by understanding their needs and sharing accurate, balanced information about Invivyd’s products and solutions
• Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions
• Identify shared priorities and leverage knowledge and tactics within full account to develop a territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results
• Utilize your understanding of the broader healthcare landscape for account selling, including provider offices and health systems, and how decisions are made across these settings
• Manage your territory with a business owner mindset with accountability, energy, and drive by owning the outcome of your results with a sense of urgency while staying compliant with company policies and industry regulations
• Deliver compelling product presentations and educational discussions to support patient care decisions by utilizing all approved resources in line with company training and compliance requirements
• Collaborate as a positive energy multiplier cross-functionally with colleagues in marketing, market access, and other teams to support customer needs and win together
• Operate with an enterprise mindset to gather and share customer insights, feedback, and questions to help Invivyd continuously improve how we serve providers and patients
• Collaborate with cross-functional partners on overall account and territory strategy to maximize internal/external knowledge on how to access products and services
• Aggregate customer, market data, and insights to effectively apply multiple channels to drive total selling engagements
• Utilize data driven approach to prioritize customers/accounts to maximize impact aligned to strategic plan

 Required: 

• Bachelor's degree strongly preferred; candidates without a degree with significant relevant, related industry experience will be considered
• 5+ years of experience in sales in biotech, pharmaceuticals or medical device customer-facing roles is required
• Candidates must live within the stated territory
• Able to fulfill requirement to be in the field five days a week, including overnights as required, conducting visits, while also completing all administrative tasks related to the role
• Ability to drive and/or fly within the territory, as required
• Proven winning attitude with a growth mindset
• Strong communication and interpersonal skills, with the ability to build relationships and engage in meaningful conversations with healthcare providers
• Coachable and eager to learn - open to feedback, willing to adapt, and motivated to grow into a high-performing sales professional
• Demonstrated persistence, resilience, agility, and a strong work ethic; comfortable working in a fast-paced, evolving environment
• Ability to manage time effectively, prioritize tasks, and take ownership of territory responsibilities
• High standards of integrity, professionalism, and a commitment to compliance in every interaction
• Passion for making a difference in the lives of patients and a desire to be part of a mission-driven company
• Strong ability to communicate clinical product information in a compelling and compliant way
• Must be results oriented and can demonstrate time management skills with ability to gain access to hard to see customers
• Demonstrated effective organizational and interpersonal skills to prioritize opportunities

Pay Range

$120,000 - $160,000

The pay range represents the expected full-time base salary for this role at the time of posting. Actual base pay will be determined based on a variety of factors, including relevant experience, skills, and education. In addition to base pay, this role is eligible for both an annual short-term incentive (e.g., bonus or sales incentive) and an annual long-term incentive (e.g., equity), reflecting our commitment to rewarding strong performance and long-term impact. Learn more about our total rewards by visiting https://www.invivyd.com/careers/.

At SK Hynix Memory Solution, we're at the forefront of semiconductor innovation, developing advanced memory solutions that power everything from smartphones to data centers. As a global leader in DRAM and NAND flash technologies, we drive the evolution of advancing mobile technology, empowering cloud computing, and pioneering future technologies. Our cutting-edge memory technologies are essential in today's most advanced electronic devices and IT infrastructure, enabling enhanced performance and user experiences across the digital landscape.

We're looking for innovative minds to join our mission of shaping the future of technology. At SK Hynix Memory, you'll be part of a team that's pioneering breakthrough memory solutions while maintaining a strong commitment to sustainability. We're not just adapting to technological change – we're driving it, with significant investments in artificial intelligence, machine learning, and eco-friendly solutions and operational practices. As we continue to expand our market presence and push the boundaries of what's possible in semiconductor technology, we invite you to be part of our journey to creating the next generation of memory solutions that will define the future of computing.

About the Role

As a Staff Security Firmware Test Developer, you’ll be the technical owner of security validation for enterprise SSD firmware — designing, building, and executing test strategies that ensure our drives meet the highest standards for data protection, compliance, and interoperability.

You’ll work at the intersection of firmware, hardware, and security protocols — validating features like Secure Boot, TCG OPAL, SPDM Firmware Attestation, Caliptra 2.1, and OCP NVMe Security Requirements across FPGA and ASIC platforms.

You’ll lead test automation, debug complex failures, and drive quality from design to production — ensuring our firmware is not just functional, but secure by design.

Responsibilities

• Lead end-to-end security validation for enterprise NVMe SSD firmware — from architecture review to production sign-off — ensuring compliance with Secure Boot, TCG OPAL, SPDM Firmware Attestation, Caliptra 2.1, and OCP NVMe Security Requirements.
• Design, build, and maintain automated test frameworks that validate security features across FPGA and ASIC platforms, enabling rapid regression and continuous integration.
• Debug and root-cause complex security failures — working closely with firmware, hardware, and security architects to resolve issues at the protocol or implementation level.
• Define and execute test strategies that prove “secure by design” — not just functional correctness, but cryptographic integrity, attestation, and tamper resistance.
• Own test coverage and quality gates for security-critical features — ensuring no release ships without passing validation against defined security specs.
• Stay ahead of evolving standards — actively track and implement upcoming TCG Storage Spec Requirements and other industry security mandates.
• Collaborate cross-functionally with firmware, hardware, and security teams — translating specs into testable requirements and driving alignment on security validation outcomes.

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or related field — or equivalent practical experience in firmware or embedded security.
• 5+ years of hands-on experience validating security features in firmware or embedded systems — specifically in NVMe SSDs, storage controllers, or similar hardware platforms.
• Proven experience validating at least 3 of the following:
• Secure Boot (UEFI/TPM/Bootloader)
• TCG OPAL (Self-Encrypting Drive)
• SPDM (Firmware Attestation)
• Caliptra 2.1 (or equivalent hardware root of trust)
• OCP NVMe Security Requirements
• TCG Storage Spec Requirements (upcoming or current)
• Strong experience building and maintaining automated test frameworks for firmware or hardware validation — with scripting (Python,Java, Bash, C) and CI/CD integration.
• Experience debugging low-level firmware/hardware issues — using tools like JTAG, logic analyzers, or firmware logs — with ability to trace failures across protocol layers.
• Working knowledge of NVMe protocol, PCIe, and storage security standards — with ability to read and implement test cases from specs.
• Experience working with FPGA or ASIC platforms — validating firmware behavior in pre-silicon or post-silicon environments.
• Strong ownership mindset — able to define test strategy, drive quality gates, and ensure security validation is not an afterthought, but built into the design.

Preferred Qualifications

• Experience with formal security certification processes (e.g., FIPS 140-3, Common Criteria, ISO 27001, or similar).
• Hands-on experience with Caliptra 2.1 or similar RISC-V-based hardware root of trust architectures.
• Experience with SPDM or similar attestation protocols in production firmware.
• Contributions to open-source security test frameworks or industry standards (e.g., TCG, OCP, NVM Express).
• Experience with security validation in cloud-scale storage environments (e.g., hyperscale data centers, enterprise storage arrays).
• Strong communication skills — able to present technical findings to engineering leadership and security compliance teams.

COMPENSATION: $110,000-$160,000

REGARDING COMPENSATION:

SK hynix memory solutions America Inc. offers you the opportunity to apply your skills to exciting projects while working with innovative teams. Our compensation package is complimented by a generous benefits package including medical, dental, vision, life insurance and a company 401(k) match, as well as cafeteria, onsite gym and much more. If you are motivated by technical challenges, we offer a collaborative work environment that encourages career growth.

The salary offered to a selected candidate will be tailored based on several factors, including the location, job grade, relevant knowledge, skills, and experience. We also take into account the internal equity among our current team members to ensure fairness and competitiveness

About the Role

We are looking for a strategic and people-focused Director, Technical Support (VBR) to lead a key segment of Veeam’s global Technical Support organization. In this role, you will drive operational excellence, customer satisfaction, and team performance across a multi-level support structure, including Managers, Team Leaders, and Technical Support Engineers.

You will play a critical role in scaling support operations, improving efficiency, and shaping the future of support through initiatives such as Knowledge-Centered Service (KCS) and AI-driven support models. This position requires a strong balance of technical understanding, leadership capability, and strategic thinking, with direct impact on customer experience and business outcomes.

What You’ll Do

Leadership & Strategy

• Lead and develop a multi-layered Technical Support organization through Managers and Team Leaders
• Define and execute support strategies aligned with global objectives and company goals
• Drive adoption and maturity of Knowledge-Centered Service (KCS) practices
• Lead the integration of AI-powered tools and automation across support workflows
• Collaborate cross-functionally to ensure alignment and consistency across regions

Operational Excellence

• Ensure high-quality, timely customer support delivery across all channels
• Define and track KPIs related to customer satisfaction, SLAs, productivity, and efficiency
• Oversee workforce planning, capacity management, and resource allocation
• Drive continuous improvement initiatives across tools, processes, and workflows
• Lead cross-functional projects and operational initiatives as project owner

People Management & Development

• Build, coach, and inspire a high-performing, customer-centric organization
• Foster a culture of accountability, collaboration, and continuous improvement
• Mentor Managers and Team Leaders, developing future leadership bench strength
• Partner with HR to attract, retain, and develop top technical talent
• Support career development and technical enablement programs

Customer Engagement & Escalation Management

• Act as senior escalation point for complex customer issues and strategic accounts
• Build strong relationships with customers, partners, and internal stakeholders
• Ensure effective collaboration between Support, R&D, Product, and Customer teams
• Represent the support organization in internal and external forums

Transformation & Innovation

• Lead KCS implementation and drive knowledge-sharing culture
• Support AI-driven initiatives to improve efficiency and customer experience
• Establish feedback loops with Product and Engineering to improve product quality

Technologies You’ll Work With

• CRM and case management platforms (e.g., ServiceNow)
• Knowledge management systems and KCS frameworks
• AI-powered support tools (routing, summarization, virtual assistants)
• Cloud, virtualization, storage, and data protection technologies
• Operational and performance analytics tools

What You’ll Bring

• 10+ years of experience in Technical Support, Customer Success, or similar roles within a software or IT organization
• 5+ years of experience leading large, complex, multi-level teams
• Strong understanding of Technical Support operations, including SLAs, escalation management, and ticket workflows
• Experience with continuous improvement methodologies (Lean, ITIL, Six Sigma)
• Proven track record improving customer satisfaction, operational efficiency, and team engagement
• Experience implementing and scaling Knowledge-Centered Service (KCS)
• Exposure to AI and automation initiatives in customer support environments
• Strong understanding of cloud, virtualization, storage, and data protection technologies
• Excellent communication, leadership, and stakeholder management skills
• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)

Bonus Skills

• Experience with Veeam products and services, or similar product environments
• Experience supporting virtualization or SaaS-based products
• Experience with budgeting, forecasting, and large-scale resource planning
• Experience driving global transformation initiatives in support organizations

What You’ll Get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support
• Opportunities to learn and grow through on-demand libraries, mentoring, workshops, and global learning events

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

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Role Overview 

Astera Labs is seeking a Senior HR Business Partner to join our People team in San Jose, CA. In this high-impact role, you will partner directly with engineering organizations—serving as a trusted advisor, coach, and strategic partner to engineering leaders, managers, and employees across our technical teams. 

You will bring deep HRBP/Generalist experience, strong employee relations expertise, and substantial knowledge of US labor and employment law to ensure our people practices are both effective and compliant as we scale. This role is critical to supporting the talent strategies, people leader development, and organizational health that enable our engineering teams to deliver world-class AI infrastructure connectivity products. 

Key Responsibilities 

1. Engineering Partnership & Coaching 

• Serve as a trusted partner to engineering people leaders, providing hands-on coaching on people management, team dynamics, and leadership effectiveness 

• Build strong relationships across all levels ensuring employees and managers have accessible, credible HR support 

• Coach engineering managers on performance conversations, career development discussions, feedback delivery, and navigating difficult team situations 

• Help translate the unique challenges of semiconductor product development into practical people strategies 

2. Employee Relations & Compliance 

• Serve as the primary point of contact for employee relations matters across supported engineering groups, handling investigations, performance issues, interpersonal conflict, and conduct concerns with professionalism and care 

• Apply strong knowledge of North America labor and employment law—including federal, state, and local regulations—to advise leaders and ensure compliant, defensible people decisions 

• Conduct thorough, fair, and well-documented workplace investigations, partnering with Employment Counsel and Legal on complex or high-risk matters 

• Proactively identify compliance risks and partner with HR Operations to ensure policies, practices, and manager actions align with legal requirements 

• Stay current on evolving employment legislation and regulatory changes, advising leaders on implications and necessary adjustments 

• Provide clear, empathetic, and legally sound guidance to managers navigating terminations, leaves of absence, accommodations, and other sensitive situations 

3. Talent Strategy & Organizational Effectiveness 

• Partner with engineering leaders on organizational design, role clarity, and team structure to support product roadmap execution 

• Lead talent reviews, retention planning, and succession planning for critical technical roles 

• Support headcount planning and workforce decisions, balancing near-term delivery needs with long-term capability building 

• Identify talent risks and hotspots early, working proactively with leaders to address retention and engagement challenges 

4. Performance Management 

• Guide leaders and managers through performance cycles, calibration sessions, and compensation reviews with fair, consistent, and well-reasoned recommendations 

• Ensure performance management practices are applied consistently and in compliance with company policy and legal standards 

• Partner with Compensation and HR Operations to support equitable pay decisions and address compensation-related concerns 

5. Operational Excellence & Scalability 

• Identify gaps in people processes or manager capability and proactively propose solutions 

• Partner with HR Ops and Centers of Excellence to simplify, standardize, and scale HR practices as the engineering organization grows 
• Operate with an owner's mindset—taking accountability for outcomes, not just recommendations 

Basic Qualifications 

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field 

• 8+ years of HR Business Partner experience supporting engineering or technical organizations 

• Demonstrated experience in supporting engineering organizations 

• Strong knowledge of North America employment and labor law, including federal and California state regulations (wage and hour, leaves, accommodations, terminations, harassment/discrimination) 

• Proven track record handling complex employee relations matters, workplace investigations, and sensitive personnel issues 

• Demonstrated ability to coach managers and build trusted relationships with technical employees at all levels 

• Strong judgment and comfort operating in fast-paced, ambiguous environments 
• Clear, confident communicator who can influence and advise engineering leaders effectively 

Preferred Qualifications 

• PHR, SPHR, SHRM-CP, or SHRM-SCP certification 

• Experience supporting organizations through rapid scaling or hypergrowth phases 

• Background partnering with engineering teams 

• Strong analytical skills with experience using people data to inform talent decisions 

• Track record of developing manager capability and building coaching cultures within engineering organizations 
• Experience in AI, data center, or connectivity-focused technology companies 

Salary range is $133,200 to $185,000 depending on experience, level, and business need. This role may be eligible for discretionary bonus, incentives and benefits.

Role Overview

Astera Labs is seeking a Senior HR Business Partner to join our People team in San Jose, CA. In this high-impact role, you will partner directly with leaders across our Business and G&A functions—including Finance, Legal, Operations, and other corporate teams—serving as a trusted advisor on all things people strategy.

This is an exceptional opportunity for someone who thrives on working closely with senior stakeholders, navigating real complexity, and helping organizations scale thoughtfully during a period of hypergrowth. 

As a key member of our HR team, you will operate with support from HR Operations and Centers of Excellence while driving meaningful impact on organizational effectiveness, talent development, and leadership capability across the company.

Key Responsibilities

• Strategic Business Partnership
  • Act as a trusted partner to senior leaders, advising on organizational design, leadership effectiveness, workforce planning, and succession planning
  • Help leaders translate business priorities into clear people strategies and actionable plans
  • Build strong, credible relationships where leaders rely on your judgment—not just your availability
• Organizational Effectiveness & Talent Strategy
  • Support org effectiveness, role clarity, and succession planning for critical and leadership roles
  • Partner with leaders on headcount planning and trade-offs, balancing execution needs, and long-term capability building
  • Lead talent reviews, retention planning, and hotspot analysis, ensuring insights turn into action
  • Coach managers and senior leaders on performance management, development conversations, and leadership effectiveness
• Performance, Rewards & Employee Relations
  • Advise leaders through performance cycles, calibration, and compensation reviews, ensuring fair, consistent, and well-reasoned outcomes
  • Handle employee relations matters—including performance issues, conflict, and conduct concerns—using sound judgment and strong documentation
  • Partner closely with Employment Counsel, Legal, and HR Operations on complex or high-risk situations
  • Provide leaders with clear, empathetic, and practical guidance on sensitive people matters
• Operational Excellence & Scalability
  • Identify people or structural risks early and work with leaders to address them proactively
  • Help shape how HR practices scale by partnering with HR Ops and Centers of Excellence to simplify, standardize, or move work to the right owners
  • Take initiative to spot gaps, propose solutions, and drive progress—operating with an owner's mindset

Basic Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field
• 8+ years of experience as an HR Business Partner supporting senior leaders in complex, fast-growing technology organizations
• Demonstrated experience partnering across both product/engineering and corporate functions
• Proven ability to operate in ambiguous environments where not everything is fully defined
• Clear, confident communicator who can influence at all levels of the organization

Preferred Qualifications

• Experience in semiconductor, hardware, or AI infrastructure industries
• Track record of supporting organizations through rapid scaling or hypergrowth phases
• Strong analytical skills with experience using people data to drive decisions

Salary range is $133,200 to $185,000 depending on experience, level, and business need. This role may be eligible for discretionary bonus, incentives and benefits.

Position Summary: 

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales strategies. 

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos 

What our employees have to say: 

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. 

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the in-office work environment. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.  

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company. 

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. 

Learn more about CaptiveAire and our products here 

A Day in the Life: 

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support. 

Typical tasks include:

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering to apply our products using sound engineering principles 
• Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers. 
• Service and technical support of existing equipment 
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen. 

Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory. Territory development may include giving presentations to the engineering community, visiting new customers, or expanding contacts with an existing account.

Comments from some of our sales engineers:  

Every day I get to help someone. Whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for help to obtain better indoor air quality. I get to use my engineering skills, people skills and business skills every day. 

Our main "role" is not to sell products but to provide solutions - kitchen ventilation solutions, commercial ventilation solutions, heating/air conditioning solutions. I enjoy getting to work directly with end users and helping them complete their business goals. Attending a soft opening after completing a full design-build project with an owner is rewarding. 

I love the balance between working on designs in the office and also having that face to face interaction with our customers. It's awesome to handle the design phase of a project, then also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth aspect of my role, I enjoy molding and shaping our business in order to set it up for success and then see the value we are adding to the market. 

Primary Job Responsibilities: 

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs. 
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers. 
• Daily tasks include inside sales support, application engineering and outside sales. 
• Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed. 
• Educate and promote CaptiveAire products to users in your market.  This includes conference calls, meetings, organizing presentations, and product demos. 
• Research and develop new business opportunities with new and existing users. 
• Top notch customer service and willingness to go above and beyond to serve the customer. 
• Quick turnaround times a priority.  
• Continuously evaluate and improve processes as well as the customer experience. 

Required skills: 

• 2-5 years experience 
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred 
• Excellent computer, organizational and communication/presentation skills 
• Problem solving with a passion for continuous learning 
• Strong desire to interface with the customer 
• Embrace new technologies and business savvy 
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• MUST BE A “GO GETTER”! 

Benefits: 

• Medical, dental and vision insurance 
• Disability & life insurance based upon election of medical insurance 
• 401k with employer match 
• Paid holidays 
• Paid time off (PTO) based upon tenure 
• Flexible spending account (FSA) 
• Tuition reimbursement, including for Professional Engineering (PE) License  
• Relocation assistance 

 
Salary: 

$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.  

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. 

To qualify, applicants must be legally authorized to work in the United States. At this time, we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status. 

#LI- TL1

#P1

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Location: San Jose, CA 

Job Type: Full-Time 

Location: 1245 S Winchester Blvd, San Jose

Intended Start Date: ASAP

About Think Academy

Think Academy US (www.TheThinkAcademy.com), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better!

About This Role

We are looking for a Math Competition Product Manager who will be responsible for the end-to-end product design and growth of our elementary math competition programs (Grades 1–5). You will focus on world-class competitions including Math Kangaroo and AMC 8, translating complex competition trends into engaging products and activities that resonate with U.S. parents.

You will work closely with the curriculum, teaching, and marketing teams to participate in the full lifecycle of math competition projects—from initial product design and activity planning to parent community operations and enrollment conversion.

1. Competition-Driven Product & Content Design

• Analyze trends, registration cycles, and scoring patterns for elementary math competitions, specifically Math Kangaroo (Grades 1-5) and AMC 8.
• Translate competition requirements and "dry" academic data into relatable, high-value content for U.S. parents (e.g., prep guides, diagnostic reports, and webinars).
• Package competition insights into various formats suitable for growth channels, including community posts, short-form copy, and event materials.
• Guide users from public platforms into our dedicated math competition communities and trial programs.

2. User, Community & Event Operations

• Directly communicate with parents to collect feedback and generate deep user insights regarding competition goals and pain points.
• Oversee math-focused community operations across platforms (WhatsApp, WeChat, Facebook, etc.), maintaining a professional and helpful environment.
• Plan and execute growth-oriented activities such as Mock Exams, Challenge Camps, and Assessment Workshops tailored for younger students.
• Design user touchpoints to move parents from initial interest in competitions to a deeper understanding of our long-term curriculum.

3. User Conversion & Funnel Optimization

• Design and optimize the full conversion path from competition registration/inquiry to long-term course enrollment.
• Build and iterate standardized conversion SOPs, including communication rhythms, follow-up mechanisms, and milestone tracking.
• Identify drop-off points in the funnel through data analysis and propose solutions to improve conversion efficiency and ROI.

4. Cross-Team Collaboration

• Collaborate with the curriculum team to ensure that competition-prep products align with our core teaching goals.
• Collect project data and conduct performance reviews to continuously optimize operational processes.

What We're Looking For:

• Educational Background: Bachelor’s degree or above (STEM, Education, or Marketing preferred).
• Language Proficiency: Working proficiency in both English and Mandarin is required.
• Communication Skills: Strong parent communication skills and the ability to empathize with the educational concerns of North American families.
• Analytical Mindset: Detail-oriented with strong data awareness; able to track performance and conduct data-driven reviews.
• Ownership: A proactive "owner" mindset with the ability to manage projects from 0 to 1 in a fast-paced environment.

• 1–2 years of experience in education, community management, or project operations.
• Familiarity with the U.S. K–12 education landscape, specifically regarding Math Kangaroo and AMC 8.
• Experience in event planning and enrollment conversion.

• Clear Growth Path: Opportunities to grow into product management, subject lead, or regional operations management roles.
• Entrepreneurial Impact: Deeply participate in building and validating math competition products from the ground up in the U.S. market.
• Make an Impact: Directly contribute to projects that help young students develop a lifelong love for math and logical thinking.
• Silicon Valley Experience: Work in the heart of the U.S. tech hub with a global team of passionate educators and innovators.

• Total Compensation Package: $85,000 - $100,000
• Includes Base Salary ($69k-$75k) + Optional Teaching Salary ($12k-$15k) + Teaching & Performance Bonus (Up to 15%)
• 401k and Health, Vision, and Dental Insurance.
• H1B Sponsorship available for eligible candidates.
• Relocation Allowance available.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Location: San Jose, CA 

Job Type: Full-Time 

Location: 1245 S Winchester Blvd, San Jose

Intended Start Date: ASAP

About Think Academy

Think Academy US (www.TheThinkAcademy.com), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better!

About This Role

We are looking for a Math Competition Product & User Operations Specialist who will be responsible for the end-to-end product design and growth of our elementary math competition programs (Grades 1–5). You will focus on world-class competitions including Math Kangaroo and AMC 8, translating complex competition trends into engaging products and activities that resonate with U.S. parents.

You will work closely with the curriculum, teaching, and marketing teams to participate in the full lifecycle of math competition projects—from initial product design and activity planning to parent community operations and enrollment conversion.

1. Competition-Driven Product & Content Design

• Analyze trends, registration cycles, and scoring patterns for elementary math competitions, specifically Math Kangaroo (Grades 1-5) and AMC 8.
• Translate competition requirements and "dry" academic data into relatable, high-value content for U.S. parents (e.g., prep guides, diagnostic reports, and webinars).
• Package competition insights into various formats suitable for growth channels, including community posts, short-form copy, and event materials.
• Guide users from public platforms into our dedicated math competition communities and trial programs.

2. User, Community & Event Operations

• Directly communicate with parents to collect feedback and generate deep user insights regarding competition goals and pain points.
• Oversee math-focused community operations across platforms (WhatsApp, WeChat, Facebook, etc.), maintaining a professional and helpful environment.
• Plan and execute growth-oriented activities such as Mock Exams, Challenge Camps, and Assessment Workshops tailored for younger students.
• Design user touchpoints to move parents from initial interest in competitions to a deeper understanding of our long-term curriculum.

3. User Conversion & Funnel Optimization

• Design and optimize the full conversion path from competition registration/inquiry to long-term course enrollment.
• Build and iterate standardized conversion SOPs, including communication rhythms, follow-up mechanisms, and milestone tracking.
• Identify drop-off points in the funnel through data analysis and propose solutions to improve conversion efficiency and ROI.

4. Cross-Team Collaboration

• Collaborate with the curriculum team to ensure that competition-prep products align with our core teaching goals.
• Collect project data and conduct performance reviews to continuously optimize operational processes.

What We're Looking For:

• Educational Background: Bachelor’s degree or above (STEM, Education, or Marketing preferred).
• Language Proficiency: Working proficiency in both English and Mandarin is required.
• Communication Skills: Strong parent communication skills and the ability to empathize with the educational concerns of North American families.
• Analytical Mindset: Detail-oriented with strong data awareness; able to track performance and conduct data-driven reviews.
• Ownership: A proactive "owner" mindset with the ability to manage projects from 0 to 1 in a fast-paced environment.

• 1–2 years of experience in education, community management, or project operations.
• Familiarity with the U.S. K–12 education landscape, specifically regarding Math Kangaroo and AMC 8.
• Experience in event planning and enrollment conversion.

• Clear Growth Path: Opportunities to grow into product management, subject lead, or regional operations management roles.
• Entrepreneurial Impact: Deeply participate in building and validating math competition products from the ground up in the U.S. market.
• Make an Impact: Directly contribute to projects that help young students develop a lifelong love for math and logical thinking.
• Silicon Valley Experience: Work in the heart of the U.S. tech hub with a global team of passionate educators and innovators.

• Total Compensation Package: $85,000 - $100,000
• Includes Base Salary ($69k-$75k) + Optional Teaching Salary ($12k-$15k) + Teaching & Performance Bonus (Up to 15%)
• 401k and Health, Vision, and Dental Insurance.
• H1B Sponsorship available for eligible candidates.
• Relocation Allowance available.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Location: Remote (USA only)
Annual salary: USD 90,000 to USD 120,000
Type: Contract
Reports to: VP, Design

The Role

As Project Manager, you’ll own the day-to-day planning and execution of our OS development. You will support our in-house team and coordinate with our remote development partner. Your mission is to keep both our releases on schedule, ensuring each deliverable meets our high quality and simplicity standards.

Key duties include:

• Team Coordination: Drive alignment and execution across engineering, design, QA, and external partners to deliver platform milestones with clarity and urgency.
• Release Planning: Lead the planning and tracking of our OS releases – including major quarterly releases and updates.
• Agile Process: Facilitate sprint planning and backlog grooming; define milestones and set clear agendas for weekly leadership review meetings.
• Execution & Accountability: Maintain execution momentum by keeping deliverables on track, upholding sprint cadences, and ensuring team accountability to commitments.
• Cross-Team Communication: Act as a communications hub by aggregating issues and feedback from Slack and our Facebook community, and ensuring all stakeholders stay aligned and informed.
• Tools Management: Maintain project tools (Jira, Notion): keep sprint boards updated, ensure feature specs and processes are documented in Notion, and organize all tracking systems.
• Stakeholder Alignment: Promote team alignment and stakeholder visibility by providing regular status updates and helping structure effective collaboration across all groups.

Qualifications

As Project Manager, you’ll own the day-to-day planning and execution of our OS development. You will support our in-house team and coordinate with our remote development partner. Your mission is to keep both our releases on schedule, ensuring each deliverable meets our high quality and simplicity standards.

• 5+ years of experience in software project management in a fast-moving, high-accountability environment.
• Demonstrated ability to deliver frequent, high-quality software releases on schedule.
• Proven skill coordinating across remote teams and managing asynchronous workflows.
• Highly organized and self-motivated; you set standards for planning and rigorously enforce accountability.
• Hands-on, pragmatic mindset – you challenge assumptions and trim scope for simplicity
• Strong proficiency with project management tools (Jira, Notion, etc.) and excellent written/verbal communication skills.
• Exceptional cross-functional leadership – no direct reports, but you drive teams by influence and ensure projects get done.
• US-based (remote work OK) with flexibility for occasional travel to meet the team in person.
• Familiarity with embedded operating systems is a plus.

Why You’ll Love Working Here

At Nex, you’ll operate like a true owner of the project. Our culture is startup-casual: nimble, energetic, and mission-driven, with every team member’s input valued. You’ll work closely with executive leadership and see the direct impact of your work on the product. If you’re an organized self-starter who thrives on initiative, clear communication, and simplifying complex challenges, you’ll fit right in. Join us and help shape the future of family gaming by leading this ambitious embedded OS project from concept to launch.

Position Summary

Antora Energy is hiring its first Senior IT Manager to serve as the internal owner of the company's IT infrastructure, cybersecurity posture, and enterprise technology environment. This person will combine strategic leadership with hands-on execution — leading IT planning and governance while directly improving systems, security, and operational reliability across corporate, factory, and project-site environments.

The IT Manager will partner with internal engineering teams and external technical specialists (including Antora's outsourced IT partners) to ensure our corporate, operational technology, and AI environments are secure, scalable, and well-managed. A core focus of this role is strengthening Antora's network, infrastructure, and cybersecurity foundations as the company prepares for its next stage of growth and investment.

Over time, this person will lead the evolution of Antora's IT capabilities from a vendor-supported model to a more internally led function — building the team, processes, and systems to support that transition.

Roles & Responsibilities

IT Leadership & Strategy

• Serve as the primary internal owner of IT infrastructure, systems, and cybersecurity across all Antora environments.
• Lead IT planning, budgeting, and technology roadmapping; establish policies, standards, and operating procedures.
• Coordinate cross-company IT initiatives, including employee and team training.
• Act as the strategic internal counterpart to external IT partners, managing the relationship and shifting execution ownership over time.

Network & Infrastructure

• Document, maintain, and continuously improve the state of corporate, factory, and project-site networks.
• Own network architecture and design, including hardware, operating systems, firewalls, and configurations.
• Implement and maintain patch management, vulnerability management, and infrastructure monitoring processes.
• Maintain comprehensive network diagrams, system documentation, and asset inventories.

Cybersecurity & Risk Management

• Own the company's cybersecurity posture across endpoints, applications, identity, and networks.
• Implement identity and access management best practices, including centralized SSO and user lifecycle management (provisioning, transfers, deprovisioning).
• Manage endpoint security, email security, spoofing prevention, and credential protection.
• Develop and enforce security policies, incident response practices, and compliance standards (including SSP creation and alignment).
• Provide the AI security overlay: governance and risk management for AI tools, agents, and platforms deployed across the company — partnering with AI strategic leaders who own architecture and tooling decisions.

Application & Software Governance

• Maintain a comprehensive inventory of Antora's approximately 140 software applications, including accurate user and account records.
• Manage application access, permissions, and provisioning/deprovisioning to support access control and onboarding/offboarding hygiene.
• Partner with business teams to evaluate and securely implement new tools while reducing tool sprawl.
• Administer and provide security oversight for AI tools and platforms.

IT Operations & End-User Support

• Oversee device lifecycle management, IT asset inventory, and enterprise device standards.
• Provide or coordinate day-to-day end-user laptop and IT support.
• Ensure OS hardening and compliance across all company devices.

Cross-Functional Collaboration

• Partner with Product Development and Operations to support secure operational technology (OT) environments at factory and project sites.

• Align infrastructure and network security with product development realities — a collaborative, dotted-line relationship.

• Coordinate with external IT service providers to deliver reliable infrastructure and cybersecurity operations.

Initial Success Metrics (First 6–9 Months)

• Antora can clearly explain and defend its network architecture to auditors and investors.
• Accurate network diagrams, hardware/OS inventories, and system documentation are in place.
• Visibility into system vulnerabilities and patch status is continuous and managed.
• Centralized identity and access controls (e.g., SSO) are implemented, with a clean hire/transfer/leaver process.
• Application inventory is comprehensive and access risk is quantified and mitigated.
• Cybersecurity controls are strengthened, with reduced credential and spoofing risk.
• There is a credible internal IT owner — not just vendors — accountable for Antora's IT and security posture.

Key Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 7+ years of experience in IT infrastructure, networking, or cybersecurity roles.
• Demonstrated experience managing corporate IT systems in a growing technology or hardware company.
• Strong knowledge of network architecture and security, identity and access management (SSO, authentication systems), endpoint security and device management, and infrastructure monitoring and vulnerability management.
• Experience working with external IT service providers or managed service partners.
• Proven ability to balance strategic planning with hands-on technical execution.
• Genuine enthusiasm for AI tools and a willingness to lean into AI-driven infrastructure and efficiency solutions.

Additional Qualifications Desired

• Experience supporting environments that include both corporate IT and operational technology (OT).
• Experience with cloud infrastructure security and SaaS governance.
• Familiarity with enterprise identity platforms such as Okta or equivalent.
• Experience implementing IT security programs in preparation for audits, compliance frameworks, or investment readiness.
• Professional certifications such as CISSP, CISM, CCSP, or equivalent.

Personal Attributes

• Strong leadership and collaboration skills with the ability to influence across teams and levels.
• Structured thinker who documents systems and builds scalable, repeatable processes.
• Pragmatic problem solver who balances security rigor with operational speed.
• Comfortable operating as a player-coach in a high-growth, evolving technical environment.

Work Location:  Onsite - San Jose, CA

Salary Range:  $175,000 USD - $210,000 USD

Salary Basis:  Annual

Please note that the salary range listed above reflects Antora Energy's estimated pay for this position. The actual salary offered will be within the posted range and determined based on several factors including but not limited to a candidate's experiences, credentials and expertise, as they pertain to the position's requirements.

In addition to a competitive base salary, Antora Energy’s Total Rewards program includes equity compensation in the form of stock options, a premium health benefits package with life and disability insurance, a 401K plan with employer contributions, flexible spending accounts, and an industry leading paid-time-off policy that features flexible and inclusive holiday observance, as well as paid volunteer time off.

#LI-Onsite