About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

As a Timeshare Owner Services Agent, you will serve as the primary point of contact for timeshare owners, ensuring a high level of satisfaction through timely phone, email, and text communication, reservation support, and financial clarity. This role is centered around managing owner relationships, supporting timeshare booking activity, inventory support, maintaining accurate records, and coordinating with internal and resort teams to deliver a seamless owner and guest experience.

In addition, this role provides cross-department support to Guest Services, Vacation Rental Operations, Systems, and OTA/listing management functions as needed.

Your Main Responsibilities:

• Serve as primary liaison for timeshare owners, delivering responsive and professional communication.
• Manage and monitor the shared inbox, ensuring timely responses and proper routing.
• Assist owners with reservation inquiries, booking support, and usage guidance.
• Provide clarity on owner statements, payouts, and general account questions in coordination with accounting.
• Support monthly owner statement distribution and respond to follow-up questions.
• Maintain accurate and detailed owner records, notes, and communication logs within systems.
• Collaborate with Inventory and Revenue teams to understand availability, performance trends, and booking activity.
• Assist with new owner onboarding, including system setup, expectations, and program education.
• Track and follow through on owner requests, issues, and resolutions to completion.
• Communication with home resorts through usage verifications, cancellations, etc.
• Weekly reporting.
• Annual tax reporting preparations.

Guest Services & Cross-Functional Support:

• Assist Guest Services with guest damage claims, including documentation, communication, and resolution tracking.
• Provide after-hours on-call support on a rotating basis, assisting with urgent guest or owner’s needs.
• Support system-related tasks, troubleshooting, and internal platform coordination as needed.
• Assist with OTA listings and updates, ensuring accuracy and alignment across distribution channels.
• Assist with internal reporting related to owner performance and inventory utilization.
• Provide general operational support across departments as needed to support owner and guest experience.

What We’re Looking For:

Skills

• Strong customer service and relationship management skills
• Excellent written and verbal communication with a professional tone
• Highly organized with strong attention to detail
• Ability to multitask and manage a high-volume inbox environment
• Strong problem-solving and follow-through skills
• Ability to explain financial and reservation details clearly and confidently
• Effective time management and prioritization skills
• Proficient computer skills with ability to learn new systems quickly
• Strong internal communication and collaboration skills
• Proficient in Microsoft Office Suite

Essential Physical Abilities

• Remain in a stationary position for extended periods (up to 8 hours, excluding breaks)
• Frequent use of phone and computer systems for communication
• Visual focus required for reviewing detailed reports and correspondence

Qualifications

• High school diploma or GED required
• Experience in hospitality, customer service, timeshare, or property management preferred
• Experience with timeshare systems, PMS platforms, or reservation tools is a plus
• Familiarity with vacation rental or resort operations preferred
• Experience with OTA platforms (Airbnb, Vrbo, etc.) is a plus
• Strong understanding of customer service best practices
• Proficiency in English (spoken and written); additional languages are a plus
• Professional demeanor with strong sense of ownership and accountability

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

Your Role
As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable, process-oriented professional with excellent digital communication skills, adept at building rapport and situational awareness in customer interactions. This remote role requires full on-camera engagement during US core hours (8 AM - 5 PM Pacific Time) from a dedicated, technically enabled workspace, requiring excellent internet connectivity. Your contributions will be vital to our team's success in a dynamic environment.

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you’ll do 

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message is embedded in everything we do.
• Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
• Retain long-term partnerships with customers by independently renewing successful customers.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
• Track accounts to identify churn risks and work proactively to mitigate those risks.

Skills you’ll bring

• 1-5 years of experience in Customer Success.
• Experience with telecommunication or SaaS providers required.
• A real passion for providing top-notch account management.
• Strong written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details.
• A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.

The Digital Producer is a key member of the Production team, responsible for driving the successful delivery of projects across the Code and Theory portfolio. This role focuses on managing large, complex development initiatives, working closely with cross-functional teams of strategists, designers, and developers to ensure project success.

WHAT YOU'LL DO

• Spearhead the delivery of large and intricate development projects while closely collaborating with cross-functional teams of strategists, designers, and developers
• Assess the complexity of wireframes or designs and strategize around the development team's workflow by breaking down tasks, establishing timelines, and managing project backlogs
• Attain a comprehensive understanding of the product's technical specifications, covering frontend architecture, CMS implementation, and integrations for various functionalities such as site search, advertising, APIs, personalization tools, localization, internationalization, and analytics
• Implement agile principles and methodologies, including Scrum and Kanban, to ensure the smooth delivery of projects
• Lead Agile ceremonies such as Sprint Planning, Sprint Grooming, and Sprint Demos in collaboration with the Client Engagement/Production lead and Technical Director
• Proficiently utilize JIRA to create and manage issues, tasks, and user stories based on approved designs and annotations
• Create issues (stories, tasks, and bugs) for the team, aligning with approved designs and annotations
• Translate approved product roadmaps and technical architectures into actionable stories for product development
• Maintain the backlog of JIRA issues, ensuring alignment with project objectives and goals through prioritization
• Conduct ticket estimation exercises to facilitate precise project planning and resource allocation
• Lead agile ceremonies such as sprint planning, grooming, and demos in close collaboration with production and technical directors
• Maintain and update project status documents and reports for both internal and client-facing purposes
• Proactively identify risks and issues, and collaborate with the project team to devise effective mitigation strategies
• Foster close collaboration with counterpart producers and technical directors to ensure alignment of project goals, effective communication, and timely issue resolution
• Drive process improvement initiatives to enhance efficiency, productivity, and quality throughout the project lifecycle
  
  

WHAT YOU'LL NEED

• Expertise in software engineering practices and best practices for the entire software development lifecycle and operations
• Experience with Agile principles & values, and frameworks, including Scrum and Kanban
• Experience with Atlassian’s suite of products, including Jira and Confluence
• Experience working with commonly used CMS platforms such as Contentful, Drupal, WordPress, and Adobe Experience Manager (AEM), Adobe Workfront, Yext
• Past participation in the successful delivery and deployment of enterprise-level engineering projects (both principal engineering and maintenance)

NICE TO HAVE

• Prior agency/services experience
• Experience with Github
• Certifications such as ScrumAlliance - Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), PMI Agile Certified Practitioner (PMI-ACP)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. With a remote-first approach to our people, we have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

About Zone & Co

Zone & Co is a leading provider of cloud-native software solutions built on the Oracle NetSuite platform. Our company is dedicated to serving finance and accounting professionals by offering a portfolio of innovative apps known as Zone Apps. These apps are specifically designed to simplify and automate critical financial data and workflows across various business entities.

As a Software-as-a-Service (SaaS) provider, we empower our 4,500+ customers worldwide to work smarter, faster, and more securely while maximizing the value of the Oracle NetSuite platform. Our comprehensive suite of solutions includes advanced billing and revenue recognition, robust reporting capabilities, accounts payable automation, streamlined payment processing, efficient reconciliations, and seamless approvals. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Role: 

We’re looking for a Product Manager to lead the evolution of how businesses automate Accounts Payable and turn financial data into actionable insights. In this role, you won’t just ship features—you’ll define and drive the “Data to Insight” journey for our customers.

You’ll sit at the center of Product, Engineering, Sales, and Customer Success, shaping a product that integrates deeply within the ERP ecosystem. We’re especially excited about candidates who bring an AI-native mindset and are eager to apply emerging technologies like LLMs and automation to modernize finance workflows.

This is a high-impact, highly visible Individual Contributor role. You’ll own outcomes end-to-end, operate close to the details, and influence teams across the organization to deliver meaningful results.

In This Role, You Will:

Note: This is a highly visible, strategic Individual Contributor (IC) role. You must be ready to roll up your sleeves, operate in the weeds, and drive outcomes through expertise and influence.

• End-to-End Product Ownership: Act as the primary owner of the product lifecycle. You set the direction, write the PRDs, define the acceptance criteria, and groom the backlog with precision.
• Deep Customer Discovery: Personally conduct user interviews and shadow finance teams. You are on the front lines, deeply understanding the daily pain points of AP clerks, Controllers, and CFOs.
• Influence Without Authority: Lead cross-functional pods (Engineering, Design, PMM) by context and conviction. You align disparate teams around a unified sprint goal and ensure high-quality shipping.
• Data & Analytics Harvesting: Dive directly into product analytics and usage data. You don't wait for a report; you find the answers yourself to inform your next iteration.
• Go-to-Market Enablement: Get your hands dirty in the GTM motion. Partner closely with Sales and Customer Success to build enablement materials, lead beta programs, and ensure the market understands the "why" behind every release.

What You’ll Need:

• 5+ years of Product Management experience in B2B SaaS, FinTech, or enterprise software
• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or a related field required
• Experience delivering complex, high-impact products from concept to launch
• Strong understanding of finance operations, especially Accounts Payable, financial controls, or reporting
• Familiarity with ERP systems (e.g., NetSuite or similar platforms) and how financial data flows through them
• Comfort operating as a senior Individual Contributor, owning your roadmap and driving execution independently
• Experience or strong interest in applying AI/ML and automation to real-world business problems
• Ability to engage with engineering on technical concepts like APIs, system architecture, and data models
• Excellent communication skills, with the ability to clearly explain complex ideas to both technical and non-technical audiences

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. All on top of fully-covered, top-tier health insurance, and unlimited vacation. We are 100% remote! 

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.

#LI-Remote

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

As a Guest Services Supervisor, you will lead and oversee a dynamic team dedicated to providing exceptional service to guests and property owners. You will ensure prompt and efficient handling of inquiries and solutions, maintaining high standards of guest satisfaction.

Your Main Responsibilities:

Guest Experience & Customer Service

• Oversee the sorting and prioritization of guest and owner communications, ensuring prompt escalation of emergency issues and efficient resolution of routine matters.
• Collaborate with the team to maintain and respond to inquiries from all Online Travel Agencies (OTAs) such as Airbnb, Vrbo, Booking.com, and others.
• Provide expert assistance across multiple channels (phone, email, chat), ensuring guests’ needs are met.
• Ensure accurate, timely information is provided to guests before, during, and after their stay.

Team Support & Leadership

• Supervise, train, and mentor guest services team members, setting clear expectations and holding them accountable for performance and responsiveness.
• Assist managers in analyzing and tracking operational data to identify trends, gaps, and opportunities. Ensuring the team meets KPIs
• Assist managers in providing the guest services team with performance reviews.
• Document processes, timelines, and requirements to ensure smooth implementation.

Cross‑Department Collaboration

• Communicate with housekeeping, maintenance, and other teams to ensure seamless handoffs.
• Coordinate with leadership on process improvements and operational priorities.

Required Qualification

• 1-2 years of experience leading remote Guest Service teams.  
• Ability to work in a fast‑paced environment
• Experience working with OTAs (Airbnb, Vrbo, Booking.com, etc.)
• Ability to work independently and collaboratively with cross‑functional teams
• Flexibility to work weekends, holidays, or extended hours as needed
• Comfortable analyzing operational data and identifying trends
• Strong problem‑solving and conflict‑resolution skill
• High attention to detail and accuracy
• Strong Communication Skills

Work Schedule

• This role is expected to follow a Monday–Friday schedule, typically from 7:00 AM to 3:00 PM. PST. While this is the standard schedule, business needs may occasionally require flexibility, including adjusted hours or additional coverage.
• You may be required to work holidays as needed to support operations.

Responsibilities 

• Lead and facilitate all Scrum events including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. 
• Coach the team on Agile principles and practices, ensuring adherence to Scrum framework and guiding the team towards continuous improvement. 
• Identify and remove impediments or blockers that hinder the team's progress, escalating issues when necessary to ensure smooth project flow. 
• Shield the team from external distractions and influences, allowing them to focus on delivering high-quality work during each sprint. 
• Foster collaboration and communication within the team and across departments, promoting a culture of transparency, trust, and accountability. 
• Assist the team in making decisions by facilitating discussions, gathering relevant information, and ensuring alignment with project goals. 
• Work closely with the Product Owner to ensure the Product Backlog is maintained and prioritized, reflecting the latest business priorities. 
• Monitor and track the team's progress towards sprint goals, ensuring transparency and visibility into project status for stakeholders. 
• Encourage self-organization within the team, empowering team members to take ownership of tasks and make decisions collectively. 
• Actively seek feedback from team members and stakeholders, identifying opportunities for improvement and implementing changes to enhance team performance. 

Requirements 

• Certified Scrum Master (CSM) or equivalent Agile certification. 
• Proven experience as a Scrum Master in a professional services environment, preferably with a track record of successfully leading Agile teams. 
• Thorough understanding of Scrum framework, Agile principles, and methodologies, with the ability to apply them effectively in a dynamic environment. 
• Strong verbal and written communication skills, with the ability to effectively communicate with team members, stakeholders, and leadership. 
• Exceptional conflict resolution and problem-solving skills, with the ability to address conflicts and facilitate constructive discussions to reach consensus.
• Strong leadership qualities with the ability to lead and motivate a team towards achieving common goals, fostering a positive and collaborative work environment.
• Flexibility and adaptability to changing priorities and requirements, with the ability to thrive in a fast-paced and dynamic work environment.
• Basic understanding of software development processes and technologies, enabling effective communication with development teams and stakeholders.
• Embrace the principles of servant leadership, putting the needs of the team first and serving as a servant-leader to facilitate their success.
• Commitment to continuous learning and professional development, staying updated on industry trends and best practices in Agile and Scrum. 

Harbor is seeking a Salesforce Developer to also be an Administrator to manage and enhance our Salesforce platform as a central CRM supporting sales, service delivery, and financial processes. This role is responsible for system governance, data integrity, automation, and supporting integrations with other enterprise systems to ensure accurate reporting, reliable forecasting, clean operational data, and scalable operations.

The role will act as a systems steward for the Salesforce ecosystem (Sales, Service, and Experience Clouds), overseeing platform health, user experience, automation standards, and roadmap execution. This position partners closely with Tech Enablement, Commercial Operations, Finance, Delivery Operations, GTM, Marketing, and external Salesforce development partners to manage enhancements, system stability, and ongoing platform improvements.

Key Responsibilities:

Salesforce Platform Ownership

• Serve as the internal Salesforce Product Owner, overseeing development, and doing some new feature development, changes, and administration, as needed.
• Manage system configuration, field structures, object relationships, and platform health.
• Own the Salesforce data model and enforce data governance standards.
• Maintain sandbox environments and coordinate deployments between sandbox and production.
• Reduce technical debt, manage automation governance, and enforce Security and profile/role-based permissions.
• Maintain documentation, release notes, and system communication for stakeholders.
• Manage new Salesforce requests from stakeholders, clarify requirements, assist with documentation, and either oversee or perform development as needed.

User Support & Administration

• Serve as the primary contact for Salesforce requests from internal teams.
• Manage bulk data uploads, troubleshooting, and error resolution.
• Maintain user roles, permissions, profiles, and license management.
• Support onboarding and offboarding of Salesforce users.
• Monitor system usage and recommend workflow improvements.

Automation & System Enhancements

• Gather and manage system requirements and coordinate implementation with internal teams and Salesforce development partners.
• Coordinate cross-system workflows between Salesforce, Cloud Coach, NetSuite, Enterprise Lakehouse, and Enterprise Service Bus
• Design and maintain automation using flows and guided processes to improve user experience and data capture.
• Support release management, testing, and deployment.
• Consolidate legacy automation and improve system reliability.

Data Governance & Reporting

• Define and maintain GTM data contracts, including taxonomy, KPI definitions, and field ownership.
• Maintain Salesforce field dictionaries and reporting documentation.
• Follow and enforce change control processes for system updates and reporting changes.
• Ensure data alignment between Salesforce, Power BI, and downstream systems.
• Support accurate pipeline, forecasting, and account reporting.

Data Quality & Integration Oversight

• Lead data quality initiatives and ongoing data maintenance.
• Perform data audits and coordinate cleanup activities.
• Define system-of-record boundaries across Enterprise Service Bus, Salesforce, Power BI, and NetSuite.
• Ensure integration data aligns with governance standards.

Qualifications:

Required

• 3–5 years of Salesforce Administrator or Salesforce platform experience.
• Experience in Declarative Development (Click-based / No-code or Low-code) along with Programmatic Development using Apex (Code-based) and Lightning Web Components
• Experience building and maintaining Salesforce Flows.
• Experience implementing Salesforce integrations with other systems through Rest APIs and OAuth authentication.
• Strong understanding of Salesforce data structures, automation, and reporting.
• Experience managing sandbox environments and release processes.
• Demonstrated experience improving data quality and governance.
• Ability to translate operational needs into system requirements.
• Strong analytical, organizational, and communication skills.

Preferred

• Salesforce Administrator Certification.
• Experience with forecasting and pipeline analytics.
• Familiarity with Power BI or similar BI tools.
• Experience integrating Salesforce with ERP systems (e.g., NetSuite).
• Exposure to Revenue Operations or GTM systems design

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

Support the Manager or Founder by managing the day-to-day accounting for a portfolio of properties and related entities. This role includes both property (trust) accounting and corporate/entity accounting responsibilities.

This position requires strong attention to detail, a solid understanding of accounting principles, and the ability to communicate clearly with both internal teams and clients.

Your Main Responsibilities: 

Property Accounting (Trust Accounting)

• Work on accounting and Buildium (or Rent Manager) cleanup projects involving

• Catch-up bank reconciliations
• Opening balance sheet entries
• Comparing opening balances to last issued tax trial balance/ audit trial balance
• Clear diagnostics related to escrow mismatches etc.
  • Work on Ongoing Trust Bookkeeping Engagements:
• Enter bills and prepare payment batches
• Review owner statements and prepare owner distributions
• Enter tenant receipts and record deposits
• Process move-out accounting, including security deposit reconciliations
• Maintain clean and accurate tenant ledgers; identify and resolve discrepancies
• Troubleshoot and resolve bookkeeping issues across properties
• Perform triple bank reconciliations, identify issues (escrow mismatch, negative property cash, old outstanding payments or deposits)
• Allocate mortgage payments between principal, interest, and escrow
• Assist with month-end close and ensure accuracy of property-level reporting
• Research on how to record transactions in accounting system, contact software support and find resolution.

Corporate / Entity Accounting

• Perform bank and credit card reconciliations
• Prepare and post accruals, recurring entries, and adjusting journal entries
• Enter bills and prepare payment batches
• Code transactions
• Maintain prepaid schedules (insurance, taxes, escrow, etc.)
• Reconcile balance sheet accounts and tie out to supporting schedules and subledgers
• Assist with monthly financial statement preparation and review
• Ensure transactions are recorded accurately and in the proper period
• Review 12-month income statements and identify unusual or unexpected fluctuations
• Assist with year-end accounting and preparing financial statements
• Track vendor information for 1099 filings
• Preparing 1099s using third-party platforms

Systems, Process & Communication

• Follow firm standards for file management (SharePoint) and project management (Karbon HQ)
• Communicate timely and proactively escalate issues to Manager
• Work directly with clients on accounting-related questions and follow-ups
• Assist with process improvements and additional projects as needed
• Ability to meet deadlines (usually the first 2 weeks of the month is really busy)

What We’re Looking For:

• Bachelor’s degree in accountancy
• 1–3 years of bookkeeping or accounting experience
• Property management accounting experience preferred
• Buildium and QuickBooks Online experience required
• Rent Manager experience is a plus
• Experience with trust accounting and corporate/entity accounting
• Strong understanding of financial statements and balance sheet reconciliations
• Experience in outsourced property and real estate accounting environments or working with third-party accounting providers is a plus

Technical Skills:

• Proficient in Buildium (and/or Rent Manager)
• Proficient in QuickBooks Online
• Proficiency in Microsoft Excel, Outlook, and Word
• Experience with Karbon HQ is a plus
• Experience with SharePoint or similar file management systems preferred

Communication & Work Style:

• Conversational English required (role includes direct client communication)
• Strong written English skills in a business environment
• Highly organized and detail-oriented
• Ability to manage multiple priorities and meet deadlines
• Ability to work independently and follow through on tasks
• Strong problem-solving skills and attention to detail
• Ability to follow work flows in Karbon HQ

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

About Us
We’re Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short-term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

You’ll be the person behind the scenes, crafting social media posts that spark excitement, designing emails that inspire action, and keeping our website fresh and engaging. You’ll dive into performance data to see what’s working, brainstorm new ideas to make us stand out, and stay ahead of the latest trends to keep things fresh. At the heart of it all, you’ll be a storyteller, helping us build connections with franchisees, property owners, travelers, and partners alike. If you’re creative, organized, and ready to make an impact, this is the role for you!

Your Main Responsibilities:

Social Media Management:

• Create, schedule, and publish engaging posts across platforms like Facebook, Instagram, LinkedIn, and TikTok.
• Monitor and respond to comments and messages to foster community engagement.
• Track performance metrics and suggest improvements.

Email Marketing:

• Assist our email marketing vendor in preparing and sending email campaigns to promote vacation homes, owner propositions and franchise opportunities, plus special offers.
• Maintain and grow email subscriber lists.
• Analyze open rates, click-through rates, and conversions to optimize email performance.

Website Maintenance:

• Update and refresh website content, including blogs, and promotional pages.
• Collaborate with the team to ensure the website aligns with brand standards and goals.
• Assist in tracking website analytics to inform content strategy.

Content Creation:

• Write compelling copy for blogs, social posts, ads, and emails that reflect the company’s voice and appeal to target audiences.
• Collaborate with the designer to create visual content using tools like Canva or Adobe Creative Suite.
• Support video creation efforts for marketing campaigns.

Campaign Support:

• Collaborate with the marketing team to plan and execute digital campaigns.
• Track campaign performance and prepare reports.
• Conduct market research to identify trends and opportunities.

Analytics and Reporting:

• Monitor key performance indicators (KPIs) such as engagement, lead generation, and conversions.
• Compile insights to help the team refine strategies.
• Stay updated on competitor activity and industry trends.

Collaboration and Communication:

• Work closely with the owner growth team, franchise team, the local destination managers and external vendors to ensure cohesive marketing efforts.
• Coordinate with the design and sales teams for cross-functional initiatives.

Stay Current on Digital Trends:

• Research and recommend new tools, platforms, and strategies to enhance digital marketing efforts.
• Experiment with emerging formats like influencer partnerships or interactive content.

Support Events and Promotions:

• Assist in preparing and promoting events, like franchise discovery sessions or partner meetups.

 Administrative Tasks:

• Organize marketing assets, maintain calendars, and prepare presentations as needed.
• Manage digital marketing tools and subscriptions to ensure smooth operations.

What We’re Looking For:

• Excellent written and verbal English skills.
• Strong organizational skills with the ability to multitask and prioritize workload.
• Ability to work independently in a remote work environment.
• Attention to detail and commitment to providing exceptional service.
• Possess critical thinking and problem-solving skills.
• Ability to learn new software quickly and efficiently.
• Willingness to ask questions when unclear about a task or process.

Nice To Have:

• Bilingual English/Spanish.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

Launch Operations Manager — Springboard

Type: Contract
Location: Philippines & India
Duration: Full-time role (6-month probation)
Commitment: Full Time (40 hours/week)
Time Zone: Ability to overlap with the US East Coast and Pacific Time Zones

About Springboard

Springboard is an online learning platform focused on helping learners build real-world skills and launch or advance their careers. Core to our success is our human-guided support model featuring mentors, instructors, career coaches, and advisors to help students succeed. 

Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives. We partner closely with industry experts to design cutting-edge, outcomes-driven programs.

About the Role

We’re seeking a Launch Operations Manager to launch new courses and ensure that programs run smoothly as they grow from the first cohort through steady state. 

You’ll own the project plans, timelines, and cross-team coordination that make launches actually happen on time—and then stay on to strengthen the playbook for every cohort that follows.

You’ll work closely with teams across Learning Experience, Sales, Product, Student Success, and Engineering—making sure the right people are talking to each other, deadlines are clear, and nothing is blocked. 

This is a hands-on, highly collaborative role for someone with a builder mindset who’s comfortable figuring things out in real time and bringing structure where there isn’t any yet.

What You’ll Do

Launch Operations

• Build and manage end-to-end project plans for new course launches—owning timelines, task assignments, and cross-team dependencies to drive internal alignment.
• Own launch readiness—make sure every system, workflow, and handoff is in place before a course goes live, so there are no scrambles on launch day.
• Coordinate with internal and external partners to make sure nothing is blocked—flagging risks early, tracking open items, and keeping teams accountable to shared deadlines.

Post-Launch Stabilization & Ongoing Operations

• Run recurring cross-functional check-ins to align teams on what’s changing between cohorts—content updates, process fixes, bug resolution—so nothing falls through the cracks.
• Establish a regular cadence for reviewing course health metrics to identify trends and lead the cross-functional sprints to fix friction points between cohorts.
• Triage course feedback, coordinate curriculum updates between cohorts, and ensure Cohorts 2, 3, and beyond launch as smoothly as the first.
• Create clear documentation for workflows, automations, and processes so institutional knowledge is accessible and teams can self-serve where appropriate.

Stakeholder Communication

• Coordinate meetings across levels of the organization in a clear and confident manner. You should feel comfortable kicking off a meeting that may be attended by Senior Directors or the Springboard CEO, which is intended to drive a decision. 
• Comfortable flagging blockers and trade-offs to Senior Directors and the CEO to ensure critical decisions are made before they impact critical outcomes.
• Support change management when new tools or processes roll out, helping teams adopt them successfully rather than letting adoption stall.

What You Bring

• End-to-End Ownership: 5+ years in Program Management, Operations, or Enablement where you've led launches from scratch — owning initiatives from the initial "messy" idea through to a scaled, repeatable reality. You've been the person driving the launch forward, not supporting it from the backend.
  
  
• Strong Project Management Instincts: You know how to scope work, set realistic timelines, and keep multiple workstreams moving without dropping balls. You can run a kickoff, set context for a room of cross-functional leads, and drive a decision — not just track one. Mastery of tools like Asana or any task management tool is expected.
  
  
• Strategic Communication: You're a clear, proactive communicator who can hold the room — whether it's a cross-functional standup or a decision meeting attended by Senior Directors and the CEO. You have the confidence to flag risks, present trade-offs, and drive alignment across technical and non-technical teams.
  
  
• A True Builder Mindset: You don't just follow a checklist; you thrive in ambiguity and reason from root causes. When there's no owner on a critical decision — vendor finalization, tooling selection, process design — you jump in before it becomes a blocker. When there's no playbook, you're excited to be the one to write it.
  
  
• High-Agency & Independence: You are a disciplined, independent worker who doesn't need to be told what the next step is. You see gaps in ownership and fill them. You close loops instinctively and keep work moving without being chased.
  
  
• Applied AI Mindset: You possess an "automation-first" brain, and you can point to concrete examples of how you've used AI to build smarter workflows, scale your own output, and solve operational bottlenecks.

Nice to Have

• Experience with tools like HubSpot and Zapier.
• Startup or fast-paced, iterative environment experience.
• Agentic AI experience is a plus, but not required.

About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

The Financial Operations team manages all customer funds across the region, ensuring that funds are placed appropriately, liquidity is managed correctly, transactions are reconciled and all manual operations to support customer fund flows are executed to an extremely high standard.

As we expand across more countries, we have developed a global offering (“Global Accounts”) for our merchants, allowing them to move funds seamlessly across currencies and leverage any of Xendit’s global services from within one dashboard. This role will be the main owner of all regional fund flows, overseeing float management, liquidity forecasting, day to day operations, cross border and FX operations. The focus will be on the strategy and management of this, while execution will primarily be done by the existing operations team.

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

• Graduate of Management, Accounting, Finance, or a similar course, with 5-8 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
• At least 3 years working in cross-border and FX operations
• Able to get your hands dirty, getting into the weeds of the operations to ensure they are done in the most efficient and effective manner
• Comfortable dealing with large datasets and data analysis
• Constantly looking to push the bar and increase standards of operations
• You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure
• You are a team player and communicate well with internal and external stakeholders
• You have great ownership mentality and have proven you can push towards a goal by yourself
• You pick up new skills quickly using a combination of self-exploration and relationship building
• You are detail-oriented and able to manage multiple priorities while maintaining quality work
• Detail oriented, can see patterns in data/information or notice when something is amiss
• Located in Jakarta, Bangkok, Manila or Kuala Lumpur

Preferred Qualifications

• Experience working in or dealing with banks or large financial institutions
• Experience with SQL or visualization tools (e.g. Looker)
• Experience in managing a Finance / Financial Operations team of 4-6 people
• Experience managing a geographically dispersed team

Responsibilities

Design & execute the fund management & liquidity strategy for Global Accounts operations

• Understand all fund flows, their volumes, and their liquidity requirements, in order to design the right strategy to support these operations
• Design & execute on the strategy to manage liquidity in the most operationally and cost effective manner for Xendit. Adjust strategy as needed
• Monitor funds across the region through the day to ensure correct allocation across accounts and currencies

Monitor Global Accounts & FX operations to ensure seamless execution

• Execution of Global Accounts & FX operations will be done by the existing Financial Operations team. Oversee and guide the operations to ensure that there are no errors or disruptions to merchant flows
• Create or update SOPs as required to correct operations and ensure they all follow best practices
• Address and manage any operational issues or escalations independently

Operational improvements & reporting

• Focus on the processes and tooling to enable the execution of cross border fund flows and liquidity operations
• Report on Global Accounts operations and liquidity statuses to the Financial Operations Head and to broader leadership as required
• ⁠⁠Own and drive Global Accounts & FX metrics such as efficiency and accuracy

Work closely with various internal teams to drive success

• The reconciliations of all fund flows are done by a centralised team. Work closely with this team on all Global Accounts / FX recons to ensure they have the information they need and to address any questions / unreconciled items that arise
• As the product continues to evolve, partner closely with the product team to give feedback on the product and provide FinOps’ input and requests, to ensure future builds and evolutions meet our operational requirements
• Solve complex problems by working across product, regional partnerships, treasury, compliance, sales and growth teams to ensure FinOps is able to support all aspects of our Global Accounts

Do whatever it takes to make Xendit succeed