#LI-AM1

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Senior Purchasing Coordinator, you will take on a key responsibility in supporting our Supply Chain Operations and Accounts Payable teams in processing and analyzing invoicing data to facilitate a 3-way match between what we have ordered, what we have received from our suppliers, and what we have been invoiced for, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Investigate and resolve complex quantity and price discrepancies, identifying patterns and root causes to prevent future occurrences.
• Extract, consolidate, and analyze invoice reconciliation data to identify opportunities for process improvements and present findings to leadership.
• Serve as a key point of contact for internal stakeholders, including Accounts Payable, Supply Chain, and Procurement teams acting as the Team Lead’s deputy.
• Lead initiatives to improve invoice reconciliation accuracy and efficiency through process enhancements.
• Influence stakeholders to standardize, implement improvements and minimize invoicing errors across multiple regions.
• Train and mentor junior team members, offering guidance and best practices in invoice reconciliation.
• Collaborate with suppliers to resolve escalated disputes and ensure prompt resolution of discrepancies.

What you’ll bring

• 5+ years experience in invoicing, billing, accounting, or financial reconciliation.
• Advanced proficiency in Microsoft Excel/Google Sheets and data analysis tools.
• Strong knowledge of ERP systems (Oracle experience preferred).
• Experience working with large datasets, performing root cause analysis, and implementing process improvements.
• Ability to interpret financial data and present actionable insights to stakeholders.
• Excellent problem-solving and critical thinking skills.
• Experience working in a fast-paced, high-volume environment.
• Language: English required; additional European languages (German, Dutch, French, Spanish, Italian) are a plus.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote
#hcgreenhouse

To complement our rapid growth, Five9 is looking for an experienced Financial Analyst to join our Finance department. The ideal candidate is well-rounded with experience in corporate FP&A, budgeting and Accounting.

Responsibilities:

• Assist in preparation of budgets and forecasts of expenses. Monitor key trends, assumptions on headcount, capital expenditures and operating expenses
• Prepare monthly / quarterly budget vs. actual variance analysis
• Work closely with Accounting team in monthly close process to ensure timeliness and accuracy of entries
• Leverage Five9 financial systems to automate and scale current processes and reports
• Participate in new FP&A initiatives, including ad hoc analysis and process improvement

Qualifications:

• Bachelor’s degree in Finance/Accounting
• 2+ years of corporate financial planning and analysis experience (SaaS experience a plus)
• High analytical acumen and financial modeling skills
• Exceptional attention to detail
• Experience with planning systems such as Adaptive Insights / Host Analytics / Oracle
• Advanced Excel skills required
• BA or BS in Finance or Accounting required
• Detail oriented and systematic with a high level of accuracy
• Excellent verbal and written communication skills
• A team player with ability to multi-task and prioritize in a fast-paced and dynamic work environment

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

🌟 Hiring: MES Software Analyst (Client Location) | New Era Technology 🌟

Client Location: Bayan lepas, Penang
Company: New Era Technology – www.neweratech.com
Work Type: Hybrid

Employment: Contract – 1 year

🚀 About the Role:

New Era Technology is looking for experienced MES Software Analyst to be deployed at our prestigious client in Malaysia at their Bayan Lepas, Penang office.

Key Responsibilities  

• Design, develop, implement, and maintain MES solutions, process/operation automation in manufacturing (Industrial 4.0) and related interfaces integrated MES with ERP system (e.g. SAP) and shop floor automation (e.g. IoT)
• Collaborate with cross-functional teams to understand manufacturing processes, identify system requirements, and deliver tailored IT solutions.
• Document technical solutions, SOPs, and user manuals to ensure knowledge sharing and maintainability.
• Prepare training to business users, perform IT Acceptance Testing and User Acceptance Testing (UAT) on MES/MES Extended solutions.
• Develop scripts, services, and dashboards to support manufacturing KPIs, traceability, and data-driven decision-making.
• Troubleshoot and resolve issues in manufacturing applications, ensuring minimal disruption to production.
• Provide 24*7 Production Support on MES/MES extended solution.
• Lead or support manufacturing system upgrades, migrations, and implementations.

Qualifications:           

• Master Degree/Bachelor's Degree/Professional Degree in Computer Science, IT, or related field.
• 3~5 years of experience in software development or system analysis within a manufacturing or industrial environment
• Know-how on Change Management Process, Incident Management Process, Demand Management process, System Development Life Cycle
• Capable of leading and influencing a virtual team composed of members from diverse organizations.

Skills / Knowledge     

• Manufacturing process, MES and extended MES solution know-how

• Experience in database design and performance optimization are preferable Methodic       
• LEAN principle, FMEA, 8D Problem Solving are added advantage
• Strong programming skills in languagues such as C# .NET, Java, Python, or similar
• Strong in SQL, Oracle database and store procedure
• Experienced with Web/Window application, web service, API, Window IIS setup or OpenShift
• Agile methodology and SCRUM knowledge added advantage
• Fluent in English (spoken and written)
• Basic to advanced proficiency in Malay / Mandarin
• Good or Excellent communication and interpersonal skills
• Collaborative mindset with a proactive attitude
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Candidates must have strong MES knowledge with respect to factory production (Mandatory)
• Experience in Oracle database environment and expects the ideal candidate to have strong MS SQL or Oracle SQL query experience (Mandatory).

👤 Preferred Candidate:

• Nationality: Malaysians preferred.
• Availability: Candidates who can join immediate to 60days notice.

 📧 How to Apply:
Send your updated resume to Sravani.Karri@neweratech.com / Shabnambanu.Varshani@NewEraTech.com with the subject line:
“MES Software Analyst - Penang”

Job Title: Database Administrator (Oracle & PostgreSQL)

Experience: 6+ Years

Location: Remote-India

Job Summary

Job Description – Database Administrator (Multi-Platform)

We are seeking an experienced Database Administrator with strong multi-platform expertise across Oracle, SQL Server, Snowflake, PostgreSQL, and MongoDB. The ideal candidate should have hands-on experience in both on-premises and cloud environments, along with strong skills in performance tuning, high availability, backup/recovery, and replication technologies.

Key Responsibilities:

Oracle Database Administration

• Manage and administer Oracle Databases in on-prem and Oracle Cloud Infrastructure (OCI) environments.
• Perform performance tuning, diagnostics, and workload optimization.
• Manage backup and recovery operations using RMAN.
• Configure, monitor, and maintain Data Guard for disaster recovery.
• Support Oracle replication solutions such as:
• Oracle GoldenGate
• HVR Replication

SQL Server Administration

• Administer SQL Server in on-premises and Azure SQL environments.
• Implement and maintain high availability solutions (AlwaysOn Availability Groups, Failover Clustering).
• Manage security, patching, and performance tuning.
• Design and maintain backup and recovery strategies.

Snowflake Administration

• Manage user and role provisioning, access control, and security configurations.
• Perform query performance tuning and warehouse optimization.
• Handle data loading/unloading, ETL integrations, and external stage management.

PostgreSQL Administration

• Install, configure, upgrade, and manage PostgreSQL databases.
• Perform performance tuning, query optimization, and configuration tuning.
• Define and implement backup and restore strategies.

MongoDB Administration

• Install, configure, and manage MongoDB in on-premises and cloud environments.
• Monitor performance, tune queries, and optimize database configurations.
• Implement and manage security, including authentication, authorization, and role-based access.

Required Skills

• Strong troubleshooting and performance analysis skills across multiple database platforms.
• Experience supporting mission-critical, high-availability systems.
• Ability to work in fast-paced environments with cross-functional teams.
• Strong communication and documentation skills.

Preferred Qualifications

• Certifications in Oracle, SQL Server, Snowflake, MongoDB, OCI, or Azure are an advantage.

Mode of work: Remote

Shift: Rotational Shifts

📩 Interested candidates may share their updated resumes to:
      srikanth.kunchala@neweratech.com 

Job Title: Oracle Fusion HCM Functional Payroll Consultant
Employment Type: Full-Time Contract (On New Era Technology Payroll)
Work Location: Onsite – Dubai, UAE (Client Location)
Company: New Era Technology (www.neweratech.com)

New Era Technology is looking for an experienced Oracle Fusion HCM Functional Payroll Consultant to join our team on a full-time contract role and work onsite at our client location in Dubai, UAE. The ideal candidate will have strong hands-on expertise in Oracle Fusion HCM Payroll, payroll configuration, statutory compliance, testing, and support activities.

Key Responsibilities

• Act as the Functional Lead for Oracle Fusion HCM Payroll, translating business payroll requirements into Fusion-compliant solutions and configurations.

• Gather, analyze, and document payroll requirements including earnings, deductions, statutory elements, balances, and fast formulas.

• Configure and maintain Oracle Fusion Payroll components such as:

  • Payroll elements

  • Calculation cards

  • Balances

  • Costing setup

  • Payroll flows

• Support and execute payroll testing cycles including:

  • Unit Testing

  • User Acceptance Testing (UAT)

  • Parallel payroll runs
    ensuring payroll accuracy and compliance.

• Troubleshoot payroll issues through root-cause analysis and coordinate with Oracle technical teams when needed.

• Ensure compliance with country-specific payroll legislation, tax rules, and reporting requirements within Oracle Fusion Payroll.

• Provide post-implementation support, documentation, end-user guidance, and assist in change management for payroll enhancements and new releases.

Required Skills & Experience

• Strong hands-on experience as an Oracle Fusion HCM Functional Payroll Consultant.

• Expertise in Oracle Fusion Payroll configurations including elements, balances, costing, and payroll flows.

• Strong understanding of payroll statutory compliance, taxation, and reporting requirements.

• Experience in payroll testing, UAT coordination, and parallel runs.

• Ability to gather business requirements and convert them into functional solutions.

• Strong communication and stakeholder management skills.

• Ability to work independently in an onsite client environment.

Location & Work Mode

• Dubai, UAE (Client Location – Onsite Mandatory)

• Candidate must be available to work full-time onsite in Dubai.

Why Join New Era Technology?

• Opportunity to work with a global technology services organization

• Exposure to enterprise Oracle Fusion implementations

• Long-term project engagement with a leading client in Dubai

How to Apply

Interested candidates can share their updated resume to:
📩 usharani.ketha@neweratech.com

About Zone & Co

Zone & Co is a leading provider of cloud-native software solutions built on the Oracle NetSuite platform. Our company is dedicated to serving finance and accounting professionals by offering a portfolio of innovative apps known as Zone Apps. These apps are specifically designed to simplify and automate critical financial data and workflows across various business entities.

As a Software-as-a-Service (SaaS) provider, we empower our 4,500+ customers worldwide to work smarter, faster, and more securely while maximizing the value of the Oracle NetSuite platform. Our comprehensive suite of solutions includes advanced billing and revenue recognition, robust reporting capabilities, accounts payable automation, streamlined payment processing, efficient reconciliations, and seamless approvals. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Role: 

We’re looking for a Product Manager to lead the evolution of how businesses automate Accounts Payable and turn financial data into actionable insights. In this role, you won’t just ship features—you’ll define and drive the “Data to Insight” journey for our customers.

You’ll sit at the center of Product, Engineering, Sales, and Customer Success, shaping a product that integrates deeply within the ERP ecosystem. We’re especially excited about candidates who bring an AI-native mindset and are eager to apply emerging technologies like LLMs and automation to modernize finance workflows.

This is a high-impact, highly visible Individual Contributor role. You’ll own outcomes end-to-end, operate close to the details, and influence teams across the organization to deliver meaningful results.

In This Role, You Will:

Note: This is a highly visible, strategic Individual Contributor (IC) role. You must be ready to roll up your sleeves, operate in the weeds, and drive outcomes through expertise and influence.

• End-to-End Product Ownership: Act as the primary owner of the product lifecycle. You set the direction, write the PRDs, define the acceptance criteria, and groom the backlog with precision.
• Deep Customer Discovery: Personally conduct user interviews and shadow finance teams. You are on the front lines, deeply understanding the daily pain points of AP clerks, Controllers, and CFOs.
• Influence Without Authority: Lead cross-functional pods (Engineering, Design, PMM) by context and conviction. You align disparate teams around a unified sprint goal and ensure high-quality shipping.
• Data & Analytics Harvesting: Dive directly into product analytics and usage data. You don't wait for a report; you find the answers yourself to inform your next iteration.
• Go-to-Market Enablement: Get your hands dirty in the GTM motion. Partner closely with Sales and Customer Success to build enablement materials, lead beta programs, and ensure the market understands the "why" behind every release.

What You’ll Need:

• 5+ years of Product Management experience in B2B SaaS, FinTech, or enterprise software
• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or a related field required
• Experience delivering complex, high-impact products from concept to launch
• Strong understanding of finance operations, especially Accounts Payable, financial controls, or reporting
• Familiarity with ERP systems (e.g., NetSuite or similar platforms) and how financial data flows through them
• Comfort operating as a senior Individual Contributor, owning your roadmap and driving execution independently
• Experience or strong interest in applying AI/ML and automation to real-world business problems
• Ability to engage with engineering on technical concepts like APIs, system architecture, and data models
• Excellent communication skills, with the ability to clearly explain complex ideas to both technical and non-technical audiences

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. All on top of fully-covered, top-tier health insurance, and unlimited vacation. We are 100% remote! 

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.

#LI-Remote

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware.

We have an immediate need for a Customer Success Manager (CSM) to join our team in the Philippines. As a Customer Success Manager for Enterprise and Strategic accounts, you will own the relationship and account management activities for high-value customers. Your mission is to build long-term partnerships, ensure customers realize the full value of our services, and drive business retention and growth. Reporting to the Sr. Director of Customer Success, you will act as a trusted advisor by understanding customers’ business and IT objectives, advocating on their behalf, resolving issues, and driving satisfaction and loyalty.

Key Responsibilities

Account Management

• Manage a portfolio of Enterprise and Strategic accounts to increase renewals, reduce churn, and identify expansion opportunities.
• Drive expansion revenue opportunities to closure partnering with other Go-To-Market team members when appropriate.
• Develop and execute customized success plans aligned with customers’ global business goals.
• Keep informed of the Spinnaker Support services portfolio and know how to translate our offerings into solving customer challenges and needs.
• Drive lifetime customer value by anticipating needs and ensuring positive customer health scores.

Customer Advocacy & Relationship Building

• Serve as the primary post-sales contact for account questions, technical and security inquiries.
• Lead customer escalations in partnership with cross-functional teams, driving resolution and continuous improvement.
• Conduct regular business reviews with executive stakeholders to align our services with their strategic objectives.

Cross-functional Collaboration

• Partner closely with Sales to develop account plans and identify growth opportunities.
• Collaborate with Marketing to support corporate initiatives, industry events, and customer references.

Process Improvement & CRM Management

• Maintain accurate CRM data including renewal, upsell, and cross-sell opportunities.
• Support global renewal and retention processes while contributing feedback on service, process, and tool enhancements.
• Help refine the customer journey by implementing standardized engagement points based on usage and satisfaction insights.

Qualifications & Experience

• 7+ years in customer-facing roles such as Customer Success, Sales, and/or Marketing with a strong track record of driving customer satisfaction and retention.
• Experience managing complex enterprise accounts and building trusted customer relationships, ability to seek new relationships as needed for driving upsell.
• Understanding of Oracle, SAP, and VMware ecosystems preferred, ability to grasp new technical services as they become part of our offering.
• Excellent communication, negotiation, and presentation skills with the ability to engage at executive levels.
• Proven ability to identify and close renewal and expansion opportunities.
• Strong time management and prioritization skills to ensure timely and effective follow-up.
• Proactive, hands-on approach with a passion for delivering seamless customer experiences and acting as a customer advocate.
• Detail-oriented with consistent CRM hygiene and account lifecycle management expertise.
• Ability to work effectively within cross-functional teams including field sales, implementation, and management.
• Flexible and adaptable in a high-change environment; open to new concepts and continuous learning.
• Self-motivated, curious, and creative with willingness to lead special projects.

Location & Travel

This is a remote position requiring travel to customer sites is approximately 10-20% annually (2-4 times quarterly).

Technical Account Manager 

• Provide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM & TAM Services.
• Partner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.
• Articulate the value of Five9’s services, products and concepts through presentations, demonstrations and open discussion with clients.
• Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. 
• Directly support and troubleshoot technical issues as needed.
• Manage service interruptions which could impact client’s business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.
• Keep clients informed of any/all issues that could potentially impact Five9’s platform such as routine maintenance, patches, software product changes and releases. 
• Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
• Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
• Adopt a proactive mindset to help anticipate client’s needs and mitigate service and operational issues. 

• 3-5 years of related experience in a consulting or project management role,
• 3 years in a software support role.
• Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.
• In depth knowledge of one or more call center solutions like:  Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.
• Experience in technical writing and documentation.
• Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.
• Experience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications.
• Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).
• Willing to travel to client sites as required; able to work outside standard business hours.
• Excellent verbal and written communication skills.
• Team player, self-starter, able to manage multiple priorities and meet deadlines.
• Bachelor’s degree in a technical field and/or comparable industry certifications and experience 

• Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
• Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc. 
• Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.
• Basic working knowledge API, HTML and Java scripting is a huge plus.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in managing IT procurement, vendor coordination, and asset lifecycle processes. You will ensure efficient purchasing, accurate asset tracking, and compliance with company policies. This will help support business operations and improve overall efficiency.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

1. IT Procurement & Vendor Management

• Manage end-to-end procurement of IT hardware, software, and services
• Coordinate with vendors for sourcing, pricing, and delivery timelines
• Create and manage purchase orders in ERP systems (e.g., MS Dynamics)
• Ensure compliance with procurement policies and approval workflows

1. IT Asset & Lifecycle Management

• Track and manage IT assets (laptops, peripherals, software licenses)
• Maintain accurate asset inventory and lifecycle records
• Support onboarding and offboarding processes (equipment provisioning & retrieval)
• Monitor asset utilization and recommend optimization strategies

1. License & Subscription Management

• Track software licenses and renewals
• Ensure compliance with licensing agreements
• Partner with IT teams to forecast software needs

1. Reporting & Cost Control

• Prepare spend analysis and cost reports
• Track procurement budgets and identify cost-saving opportunities
• Maintain accurate ERP data for reporting and audits

1. Cross-functional Collaboration

• Work closely with Finance and Operations teams
• Support internal stakeholders with procurement and asset-related requests

• Ensure smooth coordination across departments

What you’ll bring

• 2-5 years of experience in procurement, IT operations, or asset management
• Experience handling IT hardware, SaaS tools, or software licensing
• Hands-on experience with ERP systems (e.g., MS Dynamics, SAP, Oracle)
• Strong analytical and reporting skills (Excel, data tracking)
• Experience in vendor coordination and stakeholder management
• Strong attention to detail and process-driven mindset

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment.

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect

#LI-Remote

#hcgreenhouse

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC  that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in serving as the backbone of IT financial integrity by managing the end-to-end lifecycle of software-related credit card expenses and procurement requests. This role is responsible for ensuring that all IT spend is meticulously tracked, reconciled, and compliant with company global financial policies. and contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Execute the end-to-end monthly reconciliation process for IT-related credit card expenses, ensuring all receipts are collected and coded within strict deadlines.
• Perform detailed audits of IT spend to ensure policy compliance, proactively flagging discrepancies and resolving missing documentation or unauthorized charges.
• Identify smart automation opportunities using GenAI tools to streamline receipt collection, transaction categorization, and stakeholder communications.
• Action and monitor software procurement requests within Jira Service Management to ensure timely service delivery and workflow transparency.
• Maintain accurate financial records of credit card spend to support the IT Portfolio team with monthly financial reporting and budget alignment.
• Coordinate as the primary point of contact between IT stakeholders, credit card holders, and the Finance department to ensure seamless process alignment.

What you’ll bring

• Experience: 2–3 years of professional experience in an operational financial role, specifically focused on expense management or IT financial coordination.
• Technical Proficiency: Hands-on experience with enterprise-grade ERP or expense tools (e.g., Oracle, Workday Expenses, SAP Concur).
• Workflow Systems: Advanced proficiency in using Jira Service Management or similar ticketing systems to manage high-volume stakeholder requests.
• AI Literacy: Practical understanding of Generative AI tools (e.g., Gemini, ChatGPT) to assist in data organization and process automation.
• Attention to Detail: Exceptional meticulousness in auditing line items and ensuring 100% financial accuracy.
• Communication: Assertive and professional English communication skills, with the ability to drive compliance across all levels of the organization.
• Preferred: A basic understanding of IT terminology (SaaS, Cloud, Hardware) to ensure accurate expense categorization.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote
#hcgreenhouse

The Role

At HelloConnect, you will be part of a dynamic team in that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As an Invoice Coordinator, you will take on a key responsibility in supporting our Supply Chain Operations and Accounts Payable teams in processing and analyzing invoicing data to facilitate a 3-way match between what we have ordered, what we have received from our suppliers, and what we have been invoiced for, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Extract and aggregate data from the invoicing system for invoice analysis and reconciliation.
• Analyze errors and trace them back to the root cause using raw data from the appropriate database.
• Resolve quantity and price discrepancies with urgency and escalating where appropriate.
• Ensure data accuracy and correct flow of information to the relevant stakeholders involved in the daily activities.
• Work collaboratively with internal teams including  the Accounts Payable, Supply Chain and Procurement teams to resolve any data discrepancies
• Communicate with suppliers where necessary to clarify detail, escalate any supplier disputes to Line Manager
• Support the wider Supply Chain function with reporting and administration tasks to ensure the smooth running of the operation 

What you’ll bring

• At least 3 years experience working within invoicing, billing or general accounting and/or as a data entry clerk
• Fast typing skills; knowledge of touch typing systems is strongly preferred.
• Working knowledge of office equipment and computer hardware and peripheral devices.
• Basic understanding of databases.
• Experience using Oracle is strongly preferred
• Requires expertise in operating Microsoft Office programs
• Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian)

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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At Intecrowd, we take AMS to a new level.  Seen as more than a help desk, we strive to drive value to our clients by becoming a strategic partner to maximize the effectiveness of their systems.  As an AMS Workday Certified Benefits Consultant, you will be responsible for providing strategic support for our client’s Workday technology by delivering innovative ideas and effective solutions. Foster the development of other Consultants by sharing expertise.  

This remote role can be located anywhere within the Philippines to perform the required responsibilities.

KEY EXPECTATIONS

• Provide expertise in the Workday HCM product suite, with deep expertise and experience in U.S. Benefits
• Lead the following as a member of a deployment team, or coach others to successfully: gather and document client business requirements, design and configure the Workday solution, demonstrate configurations through the development of prototype systems, assist in testing the Workday solution, and complete knowledge transfer to clients
• Work with confidential client/data conversion team to help convert legacy data into Workday
• Assist the integration consulting team in configuring and testing integrations between Workday and other third-party or custom solutions
• Mentor new consultants and serve as a professional role model as well as coach others on product knowledge
• Communicate clearly and concisely. Collaborate effectively and synergistically to team-based projects
• Work with team members to address complex tasks/requirements when other team members need support
• Facilitate clients’ intellectual and practical adoption of Workday best practices
• Maintain clients’ ongoing satisfaction, ensuring Intecrowd is referenceable and referable once in production
• Provide regular status reports to the project managers keeping them apprised of overall project status
• Innovate and suggest new approaches and tools to deploy Workday efficiently and effectively
• Maintain Workday certifications and qualifications
• Ensure functional solutions are compatible with downstream data translation (assist integrators in configuring/testing integrations between Workday and external systems)
• Demonstrate computational thinking. Identify problem components, analyze patterns, remove inefficient configurations or processes, and construct algorithmic solutions scalable to ongoing client needs 
• Contribute to and mold a culture of continuous education amongst your colleagues, mentees, and managers - serve as a professional role model
• Provide insightful status reports to project managers that highlight risks to project health and improvements in client adoption

REQUIRED SKILLS AND EXPERIENCE

• Current Workday Partner Benefits Certification
• 4+ years configuring and implementing a combination of HCM/Benefits Solutions
• Bachelor’s Degree or equivalent work experience
• Previous consulting experience with a consulting/software company
• Previous experience deploying Workday, SAP, Oracle, PeopleSoft, ADP, Ultimate, or similar applications
• Demonstrated project management experience
• Functional experience in one or more of the following areas: HCM/Benefits
• Passion for providing exceptional customer service
• Ability to effectively manage against timelines and goals
• Excellent verbal and written communication skills
• Business analysis and requirements gathering abilities
• Ability to learn technology quickly through instruction and self-training
• Experience deploying multiple HCM/Benefits projects simultaneously a plus
• Expected travel is +/-20% depending on project

What You Will Do

We are looking for an Manager-Solution Architect to join our Anaplan Delivery Team!

The Anaplan Solution Architect will design best-in-class Anaplan solutions that meet the tailored needs of our clients. You will develop and cast the technical vision to internal model building consultants, and most importantly, to our clients, as we work to deliver the best possible solution to their challenges. Your design will account for data sources, integration layers, the underlying Anaplan model architecture, and the user interface, and you will have the opportunity to coach and train others along the way!

Ideal candidates will be able to:

• Work as a Solutions Architect and lead the end-to-end design of an Anaplan Model
• Ability to run a project utilizing the Agile Implementation Methodology
• Ability to effectively communicate with client team and in client facing roles across various time zones based on client location
• Ability to work in Hybrid model (WFH and Office)
• Strong sense of responsibility and positive attitude
• Clear ability to teach both clients and internal resources with no prior Anaplan knowledge how to build a model.
• Guide a customer to enhance their process utilizing both Anaplan expertise and Subject Matter Expertise.
• Ability to have difficult conversations with a customer about scope and timeline in order to ensure the project timeline is on track and budget
• Ability to effectively lead a team of consultants
• Understand clients business planning performance management processes and related business requirements
• Conceive and develop Proof Of Concept POC models efficiently to provide pursuit support and establish credibility of Anaplan platform flexibility with the customers
• Design effectively efficiently to cover processes requirements into detailed blueprint: enterprise models with associated modules, lists / line items, and calculations as supported by multi-dimensional Anaplan platform

Qualifications:

• Bachelor of Engineering or any Graduate + MBA/PG/CA/CFA in Finance
• 10-13 years of consulting/implementation prior experience with on premise systems such as SAP BPC, IBM Cognos TM1, Oracle Hyperion etc
• 6-8 years of hands-on Modelling Experience in Anaplan (with exposure to a minimum of 4 end-to-end implementations on Anaplan) focused on but not limited to Financial Forecasting, Supply Chain Planning and HR/Sales/Incentive Compensation Management or similar use cases.
• Strong knowledge of Excel. Including an understanding of how to develop macros, and model large data sets utilizing Lookups and SumIf functions.
• Microsoft Office Suite expertise
• Certified Solution Architect in Anaplan is Must
• Strong understanding of multi-dimensional data architecture
• Experience in managing team

Job Purpose

We are looking to hire an Accounting & Tax Manager with strong and demonstrated skills in general accounting and experience in managing compliance to Philippine Tax rules.  The Accounting & Tax Manager should possess high business acumen in maintaining timeliness and accuracy in general accounting processes and extensive experience in Philippines Tax compliance with the Bureau of Internal Revenue (BIR).   

To ensure success, the Accounting & Tax Manager should have experience gained from big companies, with keen interest in product distribution and services industry.  Top candidates will have pro-active approach in managing risks in both accounting, treasury and tax compliance.

Job Responsibility

• Tax Management:
  • Overall knowledge of BIR Tax resolutions, updates and changes in guidelines. Knowledge in tax assessment and calculation.
  • Close management and up-to-date responses to BIR LOAs to minimize risks in tax assessments and penalties.
  • Reconciliation of BIR tax assessment with supporting documentation.
  • Regular Tax Filing - Ensures timely and accurate filing and payment of all corporate monthly, quarterly and annual tax returns, supporting schedules, alpha lists and reliefs for Value Added tax, withholding tax, Income tax, Final Tax, DST in accordance to BIR filing guidelines.
  • Alignment and reconciliation of all Tax Ledgers in the company book of accounts. Tax filing and settlements should be aligned to the accounting ledgers at all times.
  • Compliance to BIR guidelines in issuance of Forms 2307 and filing/payment of BIR Form 1606.
  • Filing of annual inventory list with the BIR.
  • Ensures compliance to BIR’s tax mapping requirements, and local taxes for municipality license accreditation.
  • The company’s Computerized Accounting System (CAS) management under BIR ruling.
  • Responsible for the company’s accreditation with the government agencies such as BIR, SSS, PHIC, HDMF and LGUs if any.
  • Coordinates with Corporate Secretary and Company lawyers for legal compliance and company accreditation with SEC.
  • Handles tax queries from clients, suppliers, and Management regarding tax governance.

• General Accounting:
  • Weekly Cash Forecasting for local and regional reporting.
  • Treasury management – cash receipts, disbursements and reconciliation, cash pooling, cash transactions interfaces with clients, payment portals and banks, and banking relations,
  • Fixed Assets Management – capitalization, regular depreciation runs, adjustments, write off and audit.
  • Accrual Accounting – booking, actualization and reconciliation
  • Balance Sheet Reconciliation – maintain fully accounted and reconciled transactions in the balance sheet ledgers
  • Month and Year end Closing – review of transactions and accuracy of ledgers, actively manage closing activities to comply with the regional consolidation calendar.
  • External Audit – take ownership in organizing accounting team’s activities in providing for audit requirements and inquiry responses over the set timeline.
  • Process Improvement projects for sustainability and compliance to  company policies, internal controls and risks management.

• Manage team of accountants, and tax professionals.

Key Requirements

• Bachelor’s degree in Accounting, Finance or Business management. 
• PH tax practitioner’s accreditation is a plus.
• Minimum 5 years of experience in accounting and tax management.
• Strong knowledge of accounting principles, internal controls and strict compliance to taxation law and government guidelines.
• Proficiency in accounting and operating systems (e.g., Netsuite, SAP, Oracle) and advance Excel.
• Ability to work in a fast-pace environment and handle multiple competing priorities to meet deadlines.
• Clear communication and interpersonal skills, necessary in dealing with internal stakeholders and external government authorities.

About aCommerce

aCommerce is an Ecommerce enabler for businesses in ASEAN. We provide holistic end-to-end Ecommerce solutions covering marketing, channel management, call center, fulfillment and logistics in one integrated platform. Founded in 2013 we currently 1600 employees and are continuously hiring to support our business growth.

Our Culture

Embrace and Drive Change

If you are not prepared to deal with constant change, then you probably are not a good fit for the company. We embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it.

Personal Growth

It's important to constantly challenge and stretch yourself and not be stuck in a job where you don't feel like you are growing or learning.  Our goal is to help employees unlock that potential.

Working in a WOW environment

We are not an average company, our service is not average, and we don't want our people to be average. We expect every employee to deliver WOW. We seek to WOW our customers, our co-workers, our vendors, and our partners.