Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, JD Edwards and VMware.

We have an immediate opening for a Senior Account Executive, specializing in Oracle Sales, based in South Africa. This position is primarily responsible for selling third-party support/maintenance, application and technical support services into the SAP client base. Responsible for establishing and building relationships with new customers and maintaining consistent contact; conducting targeted campaigns to generate and qualify leads; developing and closing opportunities for the services we deliver; and maintaining the CRM database.

Requirements:

• 10+ years of direct sales experience, with 5+ years experience in Oracle Sales
• Microsoft Office and desktop applications experience, strong PowerPoint and presentation knowledge required, ability to map process, write work instructions
• Salesforce.com (or similar CRM) experience a plus
• Solution Selling sales methodology
• Proven hunting and net new sales skills
• Strong interpersonal, written, and oral communication skills
• Ability to instil confidence in clients and be persuasive
• Experience working cross-functionally with product and service subject matter expert
• Must be self-motivated, a strong team player, and strive to work in a highly collaborative environment
• Desire to work in a dynamic and fast paced environment and ability to work autonomously with limited supervision
• Strong work ethic and disciplined

Responsibilities:

• Proactive hunting activity in assigned territory
• Execute flawless Solution Selling sales engagements
• C-level communications, presentations and sales
• Lead and manage pursuit team consisting of subject matter expertise through a complex sales process
• Own scope discovery activities
• Consistently overachieve an attainable sales quota
• Maintain necessary opportunity pipeline to support sales quota performance expectations

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware.

We have an immediate need for a Customer Success Manager (CSM) to join our team in the Philippines. As a Customer Success Manager for Enterprise and Strategic accounts, you will own the relationship and account management activities for high-value customers. Your mission is to build long-term partnerships, ensure customers realize the full value of our services, and drive business retention and growth. Reporting to the Sr. Director of Customer Success, you will act as a trusted advisor by understanding customers’ business and IT objectives, advocating on their behalf, resolving issues, and driving satisfaction and loyalty.

Key Responsibilities

Account Management

• Manage a portfolio of Enterprise and Strategic accounts to increase renewals, reduce churn, and identify expansion opportunities.
• Drive expansion revenue opportunities to closure partnering with other Go-To-Market team members when appropriate.
• Develop and execute customized success plans aligned with customers’ global business goals.
• Keep informed of the Spinnaker Support services portfolio and know how to translate our offerings into solving customer challenges and needs.
• Drive lifetime customer value by anticipating needs and ensuring positive customer health scores.

Customer Advocacy & Relationship Building

• Serve as the primary post-sales contact for account questions, technical and security inquiries.
• Lead customer escalations in partnership with cross-functional teams, driving resolution and continuous improvement.
• Conduct regular business reviews with executive stakeholders to align our services with their strategic objectives.

Cross-functional Collaboration

• Partner closely with Sales to develop account plans and identify growth opportunities.
• Collaborate with Marketing to support corporate initiatives, industry events, and customer references.

Process Improvement & CRM Management

• Maintain accurate CRM data including renewal, upsell, and cross-sell opportunities.
• Support global renewal and retention processes while contributing feedback on service, process, and tool enhancements.
• Help refine the customer journey by implementing standardized engagement points based on usage and satisfaction insights.

Qualifications & Experience

• 7+ years in customer-facing roles such as Customer Success, Sales, and/or Marketing with a strong track record of driving customer satisfaction and retention.
• Experience managing complex enterprise accounts and building trusted customer relationships, ability to seek new relationships as needed for driving upsell.
• Understanding of Oracle, SAP, and VMware ecosystems preferred, ability to grasp new technical services as they become part of our offering.
• Excellent communication, negotiation, and presentation skills with the ability to engage at executive levels.
• Proven ability to identify and close renewal and expansion opportunities.
• Strong time management and prioritization skills to ensure timely and effective follow-up.
• Proactive, hands-on approach with a passion for delivering seamless customer experiences and acting as a customer advocate.
• Detail-oriented with consistent CRM hygiene and account lifecycle management expertise.
• Ability to work effectively within cross-functional teams including field sales, implementation, and management.
• Flexible and adaptable in a high-change environment; open to new concepts and continuous learning.
• Self-motivated, curious, and creative with willingness to lead special projects.

Location & Travel

This is a remote position requiring travel to customer sites is approximately 10-20% annually (2-4 times quarterly).

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, VMWare, Postgres and Salesforce.

Spinnaker Support has an immediate opening in South Africa or India (but working EMEA hours) for a Postgres SDM with strong skills in Customer Ownership and Postgres Solution Architecting.

Responsibilities

• This position is for a technical Service Delivery Manager.
• Must have excellent customer Ownership and communication, friendly interaction, and a passion to help customers with their software issues.
• Provide technical expertise required by Postgres support team.
• Troubleshoot customer under break-fix support : Performance tuning, backup strategy, migration optimizations and DBA activities.
• Drive customer satisfaction by tracking issues from start to closure.
• Monthly Customer Review engagements to foster stronger technical relations.

Requirements:

• 5+ years of PostgreSQL DBA experience in a 24x7 production environment
• 1+ Year of Customer Ownership
• BS in Computer Science, Information Systems or equivalent combination of education and experience
• Experience architecting a large-scale production Oracle to Postgres migrations
• Expertise with Postgres system metrics and optimization strategies
• Familiarity with system level metrics and practical use of common Linux utilities
• Understanding of virtualization and clustered environments
• Great communication skills and a passion for both teaching and learning

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle and SAP.

We have an immediate need for an SAP Security Services Architect based in the UK or South Africa. This position can be based out of your home office. The Security Services Architect will be responsible for developing and maintaining the operations of security products and offering within Spinnaker Support. This role will serve to define and deliver Spinnaker Support’s approach to security within the 3^rd party support and managed service markets.

This position requires a deep knowledge of the SAP architecture and experience in applying defense in depth strategies to SAP systems. This position will be responsible for providing guidance to clients on attack surface reduction strategies in relationship to the SAP system landscape. This will include identifying, documenting, and guiding clients in security best practices related to the applications, network and infrastructure of SAP systems. This position requires a person with multiple years of hands-on technical expertise in hardening the SAP environment.  The applicant should have an in-depth knowledge and understanding of SAP Subnets and network DMZ. 

Direct Responsibilities:

• SAP CVE and vulnerability analysis - Researching newly disclosed vulnerabilities, assessing technical impact, and developing hardening guidance.
• Security bulletin authoring - Writing customer-facing monthly bulletins summarizing threats and remediation steps for vulnerabilities identified in SAP Security Patch Day notifications.
• Rapid response for critical vulnerabilities - Developing and communicating guidance when high-severity or zero-day SAP vulnerabilities emerge.
• Structured security assessment delivery - Conducting assessments, analyzing results, compiling reports with actionable remediation recommendations
• Customer case management - Triaging and responding to customer security inquiries.

Required Competencies and Experience:

• 7+ years of SAP technical experience
• 3+ years of SAP security hardening, attack surface reduction, and vulnerability analysis
• 3+ years of scripting and automation
• Proven technical writing skills with the ability to document details for complex solutions.
• Deep knowledge of the security architecture across multiple deployment platforms (network, firewall, computer, storage, database and application)
• A detailed understanding of common network topologies and their application to security mitigation.
• Strong field-level/consultative experience with ability to staff teams to meet customer support and service requirements
• Strong analytical skills with ability to understand and document details for complex solutions
• Experience in performing NetWeaver AS system security operations.
• Fundamental knowledge of protecting SAP infrastructure at SAP/OS and DB level.
• Understanding of different SAP products at architectural level
• Understanding of SAP Security Note Monitoring/Telemetry and Proficiency with SAP Vulnerability Management
• Working knowledge of SAP users, roles and authorizations

Preferred

• 2+ years Python scripting programming
• C_SEC_2405 - SAP Certified Associate - Security Administrator
• Management and implementation of RFC Gateway and SNC
• Substantive knowledge of SSO, SNC and SSL
• Security certified
  • Information Systems Security Architecture Professional (ISSAP)
  • Relevant GIAC certifications (e.g., GSEC, GEVA, GPEN, GSNA)
• 1+ year of Application Security Testing
• Experience in addressing SAP vulnerabilities beyond leveraging SAP Notes.

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, VMware & Microsoft.

We are seeking a Senior HR Project Manager to lead and deliver high-impact projects across the employee lifecycle—from onboarding and engagement to performance management and talent development. This role will play a critical part in advancing strategic HR initiatives that enhance the employee experience, improve process efficiency, and support the growth of our people and culture.

As a key partner to HR leaders and cross-functional stakeholders, you will manage multiple initiatives that drive consistency, scalability, and innovation in our people programs.

Responsibilities

• Lead end-to-end project management for HR programs focused on the employee lifecycle, including but not limited to:
  • New hire onboarding and orientation enhancements
  • Performance management redesign or system rollouts
  • Employee engagement and recognition initiatives
  • Talent and career development frameworks
  • New country and/or entity setup
  • HR Compliance oversight for multi-state and global workforce
  • Integration of acquired businesses into HR programs, systems and processes
• Collaborate with HR subject matter experts, business leaders, and internal partners (e.g., IT, Comms, Legal) to define project scope, objectives, deliverables, and success metrics.
• Drive project timelines, track milestones, and manage risk, resources, and communications.
• Ensure alignment of programs with organizational values and change readiness.
• Manage documentation, training materials, and communications to support adoption of new programs and processes.
• Build project roadmaps and dashboards to provide visibility to stakeholders and leadership.
• Collect feedback and analyze program effectiveness, using data to inform ongoing improvements.
• Support the integration of HR technology tools that enable more seamless employee lifecycle experiences.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field (Master’s preferred).
• 7+ years of HR project or program management experience, preferably with direct ownership of employee lifecycle or talent programs.
• Deep understanding of core HR functions including onboarding, performance management, employee engagement, and learning & development.
• Demonstrated ability to lead HR initiatives in a fast-paced, evolving environment.
• Strong project management skills, with experience managing multiple initiatives across stakeholders and time zones.
• Experience creating project plans, process maps, communication plans, and executive-level updates.
• Proficiency in HR technology platforms (e.g.,Paylocity, Greenhouse, Culture Amp).
• Outstanding written and verbal communication skills, including the ability to influence and build consensus at all levels.
• Preferred Attributes:
  • Change management and/or Agile certification (e.g., Prosci, SAFe, Scrum Master).
  • Experience working in a global or multi-site organization.
  • Ability to balance strategy and execution with a collaborative and solutions-oriented mindset.

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware.

Spinnaker Support has an immediate opening for a Solution Architect (SA) to join our team in the UK. The primary focus of a SA is to work collaboratively with the Spinnaker Support Account Executives during the opportunity/prospect development process, acting as the technical and security subject matter expert on a core set of Spinnaker Support product and service offerings. The SA will advocate our technical capabilities, security solution, value proposition, and the service benefits to our partners, prospects and internal sales force alike.

This SA will primarily participate in the sales process through prospect technical landscape and spend analysis, and technical solution development while acting as the subject matter expert that addresses all technical concerns. This role will support both third party support and managed services sales pursuits.

RESPONSIBILITIES

• This is an exciting and broad role where your voice will be at the forefront in shaping how we help our clients. It is a consultative advisory role that enables our customers to translate their technical stack into solutions.
• You will be working with experienced professionals who have worked, in majority of cases, for over 20+ years with SAP technology and with a team adept at problem solving with a customer centric approach to service delivery. You will gain bespoke insights into our customers, their requirements and learn how third-party support is an enabler for our customers to fulfil their business transformations well into the 2040's. There is scope for you to learn additional verticals and enhance your sales and presentational capabilities in a growing industry that now has significant recognition from industry commentators
• You will advise our customers on their journey of understanding alternate methods of support, based on your experience and practice or awareness of the deployment, management, and updates for the SAP ERP stack (any exposure to Oracle, VMware is a bonus).
• You will help frame stories and interpret technology challenges into real business solutions and outcomes.
• You will heavily participate in and contribute to the commercial aspects of the solution by drafting support spend estimates and cost prediction models.
• You will play a key role in driving both technical and financial aspects of the solution by working with other teams across different time zones and often under tight timelines.
• Proactively adapts to new challenges with minimal supervision and takes ownership of developing processes and frameworks suited to the APAC region.
• You will be adept at reading the audience in conversations and be able to tailor your talk track or responses accordingly.
• A team player with a passion for understanding the complexities of third-party support. Willing to invest time and effort to learn and collaborate with peers and colleagues throughout the process.
• Open to supporting other regions as needed, contributing knowledge and assistance across geographies.
• Able to quickly grasp new or unfamiliar concepts, especially within the third-party software support ecosystem.
• Demonstrates empathy and foresight in responding to last-minute or ad hoc requests from management, colleagues, or prospects. Strives to deliver thoughtful, tailored, and actionable responses.
• Builds and maintains strong, lasting relationships with in-region partners around delivery, resale, referral, and license compliance.
• Leads, owns, and collaborates on RFP/RFI/RFQ exercises, ensuring high-quality and timely submissions.
• Anticipates challenges and proactively works to resolve them by coordinating with internal and external stakeholders.
• Demonstrate foresight by identifying gaps in messaging and creating quality collateral (PowerPoint slides, whitepapers, data analysis) with minimal supervision.
• Commands credibility with prospects and partners by leveraging deep technical expertise and experience to build trust and influence.
• Quickly gains a strong understanding of SAP security approach under third-party support and serves as a trusted security advisor to prospects, customers, and partners.
• You will advise your peers in sales on the interwoven nature of the SAP software footprint in front of you.
• You will work across a broad range of industries in the APAC region as well as globally and across a wide range of unique and different customer sets.
• You will thrive working as a team but also shine working on your own with minimal supervision, continuously learning and enhancing your contributions by leveraging expertise and knowledge.

REQUIREMENTS

• Experience in a customer-facing role such as consultant, solutions engineer or solutions architect.
• Excellent problem-solving skills. Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution.
• Excellent presentation, communication and soft skills with the ability to articulate Spinnaker message to both technical and non-technical (including CxO level) audience.
• Ability to think rationally and creatively in order to identify opportunities in challenges.
• Excellent product knowledge (mainly around ECC, S/4HANA) from 10+ years’ experience
• Thorough understanding of the roadmap for SAP - RISE/GROW, including the advantages and disadvantages of moving to RISE
• Proficient in Netweaver/ABAP Platform, BOBJ, MES, other SAP technologies. Nice to have experience in SaaS platforms such as BTP
• Well-versed with industry specific IT processes within SAP
• Demonstrates an excellent attitude towards challenges, adept at transforming them into effective solutions. Solid awareness of SAP Cloud strategies.
• Good knowledge and/or experience with SAP application security as well as technical security around the BASIS tech stack

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, VMware & Microsoft.

The SAP Functional Solutions Architect (HR & Payroll) will be responsible for providing expert guidance and support in the implementation, configuration, and maintenance of the SAP Payroll module. Your primary focus will be on delivering effective payroll solutions to optimize processes, enhance accuracy, and ensure compliance with applicable regulations. You will collaborate closely with cross-functional teams, including HR, finance, and IT, to analyze requirements, develop functional specifications, and deliver high-quality solutions. This role requires a deep understanding of payroll processes, SAP Payroll module, and strong problem-solving skills.

Experience Required:

• Proven experience (>15 years) as an SAP Payroll Consultant or similar role.
• In-depth knowledge of SAP Payroll module, including configuration, schema, and rules.
• Strong understanding of payroll processes, tax regulations, and compliance requirements.
• Proficient in SAP Payroll configuration tools, such as the Payroll Control Center (PCC), Wage Types, and Personnel Calculation Rules (PCR).
• Experience in implementing and supporting SAP Payroll solutions, including end-to-end project lifecycle.
• Ability to analyze complex payroll requirements and design appropriate solutions.
• Excellent problem-solving skills with the ability to identify, analyze, and resolve system issues.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• SAP certification in Payroll module is preferred.
• Knowledge of other SAP modules, such as HR and finance, is a plus.
• Familiarity with integration between SAP Payroll and external systems, such as time and attendance, is advantageous.
• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality results.

Duties and Responsibilities:

• Ability to analyze complex payroll requirements and design appropriate solutions.
• Excellent problem-solving skills with the ability to identify, analyze, and resolve system issues.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• SAP certification in Payroll module is preferred.
• Knowledge of other SAP modules, such as HR and finance, is a plus.
• Familiarity with integration between SAP Payroll and external systems, such as time and attendance, is advantageous.
• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality results.
• Provide onsite management of all Spinnaker client payroll updates including managing offsite resources.
• Provide onsite SAP support for all HR / Payroll modules.
• Develop strong support-based relationships with our clients, must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Continuously drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Support clients with customizations and provide implementation and best practices process support.
• Must be able to with global Spinnaker teams in all regions.
• Occasional after hours, weekends and holidays support for urgent customer issues.

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, JD Edwards and VMware.

We have an immediate opening for a Senior Account Executive, specializing in SAP Sales, based in the US. This position is primarily responsible for selling third-party support/maintenance, application and technical support services into the SAP client base.  Responsible for establishing and building relationships with new customers and maintaining consistent contact; conducting targeted campaigns to generate and qualify leads; developing and closing opportunities for the services we deliver; and maintaining the CRM database.

Requirements:

• 10+ years of direct sales experience, with 5+ years experience in SAP Sales
• Microsoft Office and desktop applications experience, strong PowerPoint and presentation knowledge required, ability to map process, write work instructions
• Salesforce.com (or similar CRM) experience a plus
• Solution Selling sales methodology
• Proven hunting and net new sales skills
• Strong interpersonal, written, and oral communication skills
• Ability to instil confidence in clients and be persuasive
• Experience working cross-functionally with product and service subject matter expert
• Must be self-motivated, a strong team player, and strive to work in a highly collaborative environment
• Desire to work in a dynamic and fast paced environment and ability to work autonomously with limited supervision
• Strong work ethic and disciplined

Responsibilities:

• Proactive hunting activity in assigned territory
• Execute flawless Solution Selling sales engagements
• C-level communications, presentations and sales
• Lead and manage pursuit team consisting of subject matter expertise through a complex sales process
• Own scope discovery activities
• Consistently overachieve an attainable sales quota
• Maintain necessary opportunity pipeline to support sales quota performance expectations

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.

We have an immediate need for an experienced VMware L3 Support Engineer:

• The role is fully remote, but the candidate must be based in India
• Occasional after hours, weekends and holidays support for urgent customer issues.
• Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
• Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
• Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Provide when requested root cause analysis for technical issues.
• Assist with creating and maintaining relevant knowledge articles.
• Work with other internal stakeholders as needed to enhance the overall customer experience.
• Strong analytical and problem-solving skills
• Promote best practise and new methodologies

Role skill requirements:

• Minimum 5 years’ experience across VMware core technologies at a senior support level.
• Experience in handling critical customer situations.
• Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
• Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
• Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
• Understanding of Edge Services: Load balancer configuration, NAT and VPN.
• Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
• Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
• Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
• Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
• Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
• Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
• Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.
• Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.

We have an immediate need for an experienced VMware L3 Support Engineer:

• Occasional after hours, weekends and holidays support for urgent customer issues.
• Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
• Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
• Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Provide when requested root cause analysis for technical issues.
• Assist with creating and maintaining relevant knowledge articles.
• Work with other internal stakeholders as needed to enhance the overall customer experience.
• Strong analytical and problem-solving skills
• Promote best practise and new methodologies

Role skill requirements:

• Minimum 5 years’ experience across VMware core technologies at a senior support level.
• Experience in handling critical customer situations.
• Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
• Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
• Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
• Understanding of Edge Services: Load balancer configuration, NAT and VPN.
• Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
• Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
• Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
• Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
• Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
• Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
• Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.
• Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, JD Edwards and VMware.

We have an immediate opening for a Technical Account Manager (TAM), with a strong oracle technical background, to join our team in the UK. The TAM will serve as a trusted technical advisor and key liaison for Spinnaker Support’s existing customers, ensuring successful delivery, satisfaction, and expansion of our services relationships. This customer-facing role requires a broad understanding of enterprise software environments, including Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems. The TAM bridges technical expertise with relationship management to ensure our customers realize the full value of Spinnaker’s services offerings. The position works closely with Customer Success, Regional CTOs, Service Delivery, Global Solutions Consulting, Product Management and Sales to maintain exceptional customer experiences, proactively manage technical performance, and identify opportunities for growth and optimization. 

The role focuses on technical advisory and roadmap, relationship management, and operational excellence across Spinnaker’s global customer base. 

Responsibilities 

Customer Relationship Management

• Develop a deep understanding of customer’s business objectives, technical architecture, and operational processes and advocate for the customer outcomes.
• Act as technical advocate for assigned customers, ensuring alignment between customer objectives and Spinnaker’s service capabilities.
• Build and maintain trusted relationships with customer IT and business leaders, providing clear guidance on enterprise application strategy, risk, and optimization.
• Partner with Customer Success Managers and Service Delivery Managers and lead regular technical review meetings, status updates, and business reviews with British Telecom stakeholders to deliver value-driven business reviews and roadmap discussions.
• Proactively monitor customer conversations to identify trends, risks, and opportunities for improvement.
• Step in when needed to work with the Service Delivery Manager and Customer Success Manager on any escalated technical issues. 

Technical Advisory and Support Alignment 

• Provide expert insight into enterprise application architectures, support lifecycles, integration, and infrastructure across Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems.
• Translate complex technical details into business-focused insights and recommendations.
• Guide customers through best practices for patching alternatives, security posture, and modernization within the third-party support framework.
• Speak to industry trends and best practices and how they can be related to existing Spinnaker Support customers.  

Value Realization and Expansion Enablement 

• In partnership with the go to market team, ensure that customers are realizing value from our services which will contribution to growth and higher retention rates.
• Work with Customer Success and Sales to identify opportunities for upsell and cross-sell within existing accounts.
• Demonstrate quantifiable value through performance metrics, risk reduction, and cost savings.
• Contribute to strategic account planning by providing technical insights that inform long-term growth and customer outcomes.Support renewal conversations with data-driven evidence of service impact and customer success. 

Cross-Functional Collaboration 

• Partner with the regional CTO and Global Solutions Consulting to ensure smooth transitions from presales to ongoing customer engagement.
• Collaborate with Product Management and Service Delivery to communicate customer feedback and influence roadmap direction.
• Contribute to marketing and thought leadership initiatives by developing customer success stories, case studies, blogs, white papers, and technical insights that highlight Spinnaker’s differentiated approach.
• Engage with internal teams to refine delivery processes, improve documentation, and enhance overall customer experience. 

Reporting and Communication 

• Maintain accurate documentation of account activities, service performance, and technical discussions.
• Provide regular internal updates on customer health, service risks, and opportunities.
• Support Customer Success leadership in forecasting, retention metrics, and executive reporting.
• Serve as an internal advocate for customer needs across functional teams. 

Qualifications 

• 7+ years of experience in Technical Account Management with a focus on Enterprise Software Support and/or Managed Services.
• Deep Oracle enterprise software ecosystems technical expertise (ERP, middleware, and database technologies).
• Strong understanding of enterprise architecture, system integrations, and managed service models.
• Proven ability to manage multiple complex accounts with global stakeholders at senior levels.
• Excellent communication skills with the ability to engage both technical and executive audiences. 

Key Attributes 

• Customer-obsessed with a proactive, consultative mindset which aligns with the Spinnaker Support values and culture.
• Technically fluent, commercially aware, and outcome oriented.
• Skilled at building trusted relationships at all organizational levels.
• Comfortable operating in a fast-paced, global environment.
• Naturally collaborative, curious, and committed to continuous improvement. 

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, JD Edwards and VMware.

We have an immediate opening for a Senior Account Executive, specializing in SAP Sales, based in Singapore. This position is primarily responsible for selling third-party support/maintenance, application and technical support services into the SAP client base. Responsible for establishing and building relationships with new customers and maintaining consistent contact; conducting targeted campaigns to generate and qualify leads; developing and closing opportunities for the services we deliver; and maintaining the CRM database.

Requirements:

• 10+ years of direct sales experience, with 5+ years experience in SAP Sales
• Microsoft Office and desktop applications experience, strong PowerPoint and presentation knowledge required, ability to map process, write work instructions
• Salesforce.com (or similar CRM) experience a plus
• Solution Selling sales methodology
• Proven hunting and net new sales skills
• Strong interpersonal, written, and oral communication skills
• Ability to instil confidence in clients and be persuasive
• Experience working cross-functionally with product and service subject matter expert
• Must be self-motivated, a strong team player, and strive to work in a highly collaborative environment
• Desire to work in a dynamic and fast paced environment and ability to work autonomously with limited supervision
• Strong work ethic and disciplined

Responsibilities:

• Proactive hunting activity in assigned territory
• Execute flawless Solution Selling sales engagements
• C-level communications, presentations and sales
• Lead and manage pursuit team consisting of subject matter expertise through a complex sales process
• Own scope discovery activities
• Consistently overachieve an attainable sales quota
• Maintain necessary opportunity pipeline to support sales quota performance expectations