Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, VMWare, Postgres and Salesforce.

Spinnaker Support has an immediate opening in South Africa or India (but working EMEA hours) for a Postgres SDM with strong skills in Customer Ownership and Postgres Solution Architecting.

Responsibilities

• This position is for a technical Service Delivery Manager.
• Must have excellent customer Ownership and communication, friendly interaction, and a passion to help customers with their software issues.
• Provide technical expertise required by Postgres support team.
• Troubleshoot customer under break-fix support : Performance tuning, backup strategy, migration optimizations and DBA activities.
• Drive customer satisfaction by tracking issues from start to closure.
• Monthly Customer Review engagements to foster stronger technical relations.

Requirements:

• 5+ years of PostgreSQL DBA experience in a 24x7 production environment
• 1+ Year of Customer Ownership
• BS in Computer Science, Information Systems or equivalent combination of education and experience
• Experience architecting a large-scale production Oracle to Postgres migrations
• Expertise with Postgres system metrics and optimization strategies
• Familiarity with system level metrics and practical use of common Linux utilities
• Understanding of virtualization and clustered environments
• Great communication skills and a passion for both teaching and learning

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, VMware & Microsoft.

The SAP Functional Solutions Architect (HR & Payroll) will be responsible for providing expert guidance and support in the implementation, configuration, and maintenance of the SAP Payroll module. Your primary focus will be on delivering effective payroll solutions to optimize processes, enhance accuracy, and ensure compliance with applicable regulations. You will collaborate closely with cross-functional teams, including HR, finance, and IT, to analyze requirements, develop functional specifications, and deliver high-quality solutions. This role requires a deep understanding of payroll processes, SAP Payroll module, and strong problem-solving skills.

Experience Required:

• Proven experience (>15 years) as an SAP Payroll Consultant or similar role.
• In-depth knowledge of SAP Payroll module, including configuration, schema, and rules.
• Strong understanding of payroll processes, tax regulations, and compliance requirements.
• Proficient in SAP Payroll configuration tools, such as the Payroll Control Center (PCC), Wage Types, and Personnel Calculation Rules (PCR).
• Experience in implementing and supporting SAP Payroll solutions, including end-to-end project lifecycle.
• Ability to analyze complex payroll requirements and design appropriate solutions.
• Excellent problem-solving skills with the ability to identify, analyze, and resolve system issues.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• SAP certification in Payroll module is preferred.
• Knowledge of other SAP modules, such as HR and finance, is a plus.
• Familiarity with integration between SAP Payroll and external systems, such as time and attendance, is advantageous.
• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality results.

Duties and Responsibilities:

• Ability to analyze complex payroll requirements and design appropriate solutions.
• Excellent problem-solving skills with the ability to identify, analyze, and resolve system issues.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• SAP certification in Payroll module is preferred.
• Knowledge of other SAP modules, such as HR and finance, is a plus.
• Familiarity with integration between SAP Payroll and external systems, such as time and attendance, is advantageous.
• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality results.
• Provide onsite management of all Spinnaker client payroll updates including managing offsite resources.
• Provide onsite SAP support for all HR / Payroll modules.
• Develop strong support-based relationships with our clients, must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Continuously drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Support clients with customizations and provide implementation and best practices process support.
• Must be able to with global Spinnaker teams in all regions.
• Occasional after hours, weekends and holidays support for urgent customer issues.

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.

We have an immediate need for an experienced VMware L3 Support Engineer:

• Occasional after hours, weekends and holidays support for urgent customer issues.
• Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
• Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
• Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Provide when requested root cause analysis for technical issues.
• Assist with creating and maintaining relevant knowledge articles.
• Work with other internal stakeholders as needed to enhance the overall customer experience.
• Strong analytical and problem-solving skills
• Promote best practise and new methodologies

Role skill requirements:

• Minimum 5 years’ experience across VMware core technologies at a senior support level.
• Experience in handling critical customer situations.
• Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
• Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
• Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
• Understanding of Edge Services: Load balancer configuration, NAT and VPN.
• Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
• Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
• Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
• Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
• Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
• Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
• Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.
• Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.

We have an immediate need for an experienced VMware L3 Support Engineer:

• The role is fully remote, but the candidate must be based in India
• Occasional after hours, weekends and holidays support for urgent customer issues.
• Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
• Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
• Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Provide when requested root cause analysis for technical issues.
• Assist with creating and maintaining relevant knowledge articles.
• Work with other internal stakeholders as needed to enhance the overall customer experience.
• Strong analytical and problem-solving skills
• Promote best practise and new methodologies

Role skill requirements:

• Minimum 5 years’ experience across VMware core technologies at a senior support level.
• Experience in handling critical customer situations.
• Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
• Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
• Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
• Understanding of Edge Services: Load balancer configuration, NAT and VPN.
• Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
• Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
• Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
• Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
• Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
• Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
• Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.
• Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus