WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager, Analytics who will:

• Lead the design, execution, and oversight of complex data analyses to solve critical business problems and identify strategic opportunities.
• Drive the translation of intricate data findings into clear, concise, and actionable strategic insights for senior stakeholders, proactively identifying key trends and opportunities.
• Oversee the development, maintenance, and improvement of dashboards, reports, and data visualizations using BI tools to monitor KPIs and inform strategic decisions.
• Lead collaborative efforts with various channel teams and business units to deeply understand their analytical needs and deliver impactful, tailored solutions.
• Drive continuous research, evaluation, and implementation of new analytical techniques, tools, and methodologies to significantly enhance data-driven decision-making capabilities across the organization.
• Ensure robust data compilation, validation, QA, and standardization processes are in place and adhered to.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• 3+ years of experience in an analytics role.
• Strong proficiency in SQL.
• Experience with data visualization tools (e.g., Tableau – preferred, Power BI, or similar).
• Experience in media analytics is a plus (prior platform management experience not required).
• Prior experience managing teams or direct reports is not required.
• Any Automotive industry experience would be a significant plus.
• Datorama knowledge is a plus.
• Strong analytical thinking, robust problem-solving abilities, excellent attention to detail, strong concentration, excellent written and verbal communication, and the ability to present complex information clearly to non-technical audiences.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

#LI-GOC

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.

The Customer Success Specialist will act as the primary lead responsible for the implementation, adoption, and operational success of Catapult technologies in their region, supporting professional clubs and federation stakeholders throughout the deployment of Catapult’s integrated performance platform.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT

We are looking for someone who can:

Lead the implementation and rollout of Catapult technologies, ensuring successful onboarding and adoption across multiple clubs and stakeholders.

Act as the primary technical and performance point of contact for the Catapult ecosystem in their region, supporting clubs, federation staff, and internal teams.

Promote global sports excellence by developing customer relationships that drive retention, product adoption, and long-term success.

Provide high-quality training, education, and platform tutorials to performance staff, analysts, and coaching teams.

Demonstrate the ability to operate and support the full Catapult product ecosystem, including Vector, OpenField, Focus, Perch, Science for Sport, MatchTracker, and IMPECT, helping teams integrate these technologies into their daily performance workflows.

Support performance departments in structuring and interpreting performance data, helping them integrate Catapult data with internal data analysis workflows and reporting systems.

• Work closely with Business Development Managers to support product demonstrations, technical discussions, and strategic customer engagements.
• Serve as the voice of the customer by gathering market feedback and informing the Product Manager.
• Offer remote and occasional on-site support, manage customer accounts, and engage in customer service initiatives to create a positive experience.

WHAT YOU’LL DO 

• Provide technical support assistance to clients through phone, email or live chat conversation.
• Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
• Deliver remote on-boarding to new users as required
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
• Knowing when to escalate problems to the Senior Product Support Technicians
• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
• Create support content for the online help center, as required
• Help validate new software features, including getting hands-on with the technology out in the field.
• Help validate and update support processes.
• Work collaboratively with other members of the global support team and engineering department , including testing, staging  & servicing of devices when required.
• Attend onsite client visits and special events as and when required.
• Work on-call over weekends as required by team schedule

WHAT WE ARE LOOKING FOR

• 3–5 years of experience in sports science, performance analysis, sports technology, customer success, or related roles.
• Speaks Spanish and English
• Background in Sports Science, Strength & Conditioning, Performance Analysis, Sports Analytics, or Sports Technology.
• Experience working with professional sports teams, federations, or elite performance environments.
• Experience or training in data processing, analytics platforms, and data visualization tools such as Power BI, Tableau, or similar platforms, with the ability to support teams in building performance insights from data.
• Ability to manage technology implementations across multiple organizations or stakeholders.
• Strong communication skills and ability to work with coaches, sports scientists, analysts, and performance staff.
• Passion for sport, technology, and helping teams maximize performance through data.

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Role Overview

We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.

Key Responsibilities

Lead and Develop a High-Performing CX Team

• Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions.

• Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.

Own CX Strategy and Roadmap for Support

• Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap.

• Prioritize initiatives that improve both customer experience and efficiency across channels and regions.

Drive Insights, Analytics, and Workforce Planning

• Oversee the CX Data Analyst and Workforce Planning Analyst Sr. in building forecasts, dashboards, and analyses that inform staffing, channel strategy, and experience improvements.

• Use Snowflake, SQL, and Tableau-powered reporting to understand demand, contact drivers, automation performance, and agent experience, and to recommend concrete actions.

Lead Automation and AI Optimization

• Partner with the Automation Analyst to evaluate and improve automation performance (e.g., bots, deflection, self-service, AI tools).

• Define success metrics and measurement plans for new automation, ensuring they reduce effort without degrading CX.

• Establish feedback loops with QA, frontline teams, and stakeholders so automation changes are tested, monitored, and iterated.

Partner with Operations and QA to Lift Frontline Experience

• Work closely with the CX Sr. Supervisor and QA/Training/Upskilling teams to ensure processes, coaching, and quality programs align to CX goals.

• Connect QA insights and Level AI (or similar tools) outputs to coaching, training, and process improvements.

Manage Stakeholders and Cross-Functional Alignment

• Act as the primary CX point of contact for Support leadership and partners such as WFM, Support Intelligence, RevOps/Salesforce admins, Product, GTM, and Content/Knowledge teams.

• Build trust and alignment through clear storytelling, data-driven recommendations, and follow-through on action items.

• Represent the voice of the customer and the voice of the agent in cross-functional forums and projects.

Required Skills & Experience

• Experience: 5+ years in Customer Experience, Customer Support, Operations, or a closely related field.

• Leadership: 2+ years of direct people management experience, leading analysts and/or operational leaders.

• Strategy: Demonstrated experience leading CX or support initiatives that improved KPIs such as CSAT, NPS, FCR, automation/containment, or QA scores.

• Technical Skills: Proficiency in SQL; hands-on experience with Snowflake; experience building or consuming dashboards in Tableau.

• Metrics: Solid understanding of support and CX metrics (CSAT, NPS, FCR, containment/deflection, QA/quality scores, AHT, adherence, staffing KPIs, etc.).

• Communication: Excellent written and verbal communication skills; able to translate complex analysis into clear narratives.

Nice to Have:

• Experience with Salesforce Service Cloud.

• Experience with AI-driven QA or automation tools (e.g., Level AI).

• Background in designing CX/QA frameworks or VOC programs.

• Experience in SaaS, marketplace, or hospitality environments.

Location & Working Model

• This role is based in our Mexico City office. 

• Hybrid model: 3 days per week in‑office (specific days aligned with team/department guidelines). 

• You will collaborate regularly with global partners across time zones (US, UK, and other regions), so some flexibility in working hours may be required for key meetings.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

About the Team:

You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.

About the Role:

We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you’ll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment.

You’ll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success

You’re excited about this opportunity because you will:

• Support the team in gathering, cleaning, and analyzing data to inform business decisions
• Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma)
• Work with stakeholders to understand business questions and help provide data-driven answers
• Participate in the demand planning process by supporting data collection and model updates
• Help identify small-scale opportunities for automation and workflow improvements
• Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies
• Collaborate with peers and more senior team members to learn best practices in forecasting and analytics

We’re excited about you because you:

• Have a foundational understanding of SQL and Excel; you're comfortable learning new tools and techniques
• Are curious and eager to develop your technical and analytical skills
• Enjoy solving problems and working with data to uncover insights
• Are detail-oriented, organized, and capable of managing multiple tasks
• Communicate clearly and effectively, and enjoy collaborating with team members
• Are excited to grow your career in a data-focused role within a fast-paced tech environment
• Bachelors degree in quantitative field + 2 years of relevant experience
• Fluency in English is a must to connect with our partners

*Please Note: We operate in a hybrid model, and our office is located in Mexico City

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

• Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
• As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
• With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
• DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
• Currently, our employees work in the office at least 2 days per week.

About the Role

The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.

As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.

Key Contributions:

• Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
• Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
• Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
• Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
• Conduct calibration sessions to maintain scoring consistency across all evaluators.
• Prepare and present QA reports, dashboards, and recommendations to leadership.
• Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.

You’re excited about this opportunity because you will…

• You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
• It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions.  Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality.  Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
• Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance.  If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.

We’re excited about you because…

Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.

• Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
• Minimum 2 years of team leadership experience in a contact center environment
• Minimum 3 years of experience in a quality environment 
• Exceptional verbal and written skills
• Ability to coach, train, and motivate individuals, and evaluate their work performance
• Excellent problem-solving, Leadership, and Customer Service skills
• Proficient with technology, especially computers, software applications, and phone systems
• Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
• Experience working with cross-cultural teams 
• Strong leadership and people management skills.
• Deep understanding of contact center operations and quality standards.
• An analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal abilities.
• A passion for coaching, process improvement, and delivering a best-in-class customer experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you will be directly responsible for managing our promotional & advertising campaigns across our restaurant business by working cross functionally with our sales, product and engineering teams..

About the Role

As a promo operations associate, you will support the integrity and scalability of DoorDash’s advertising programs by building full-serve promotions, assisting during the QA process and monitoring live campaigns to ensure they reach our customers’ and merchants’ expectations.

In this role, you will…

• Own rapid-turn promo campaigns for enterprise and midmarket restaurants
• Partner cross-functionally with our account teams across our restaurant business to ensure campaigns are executed flawlessly
• Navigate a bifurcated campaign management system as we adopt a brand new Ads Manager flow while continuing to incorporate features from our internal legacy software
• Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making
• Assist with data entry projects to drive our migration and adoption of Ads Manager
• Work with product and engineering, using data and operational feedback to drive product improvements which directly improve campaign accuracy, efficiency, and the launch new features
• Use new AI-supported tools to create process improvements to drive more efficient workflows with cross-functional teams

You’re excited about this opportunity because you will…

• Operate- You’re not afraid to dig deep into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company continues to innovate and grow.
• Build- You enjoy building & maintaining processes that improve accuracy, efficiency, and scalability for campaign operations.
• Analyze- You’re comfortable translating complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact.
• Partner- You thrive in cross-functional environments and can collaborate effectively with Sales, Product, Engineering and Marketing teams.
• Manage- You can balance multiple workstreams simultaneously, utilize cutting edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights.

We’re excited about you because…

• You have 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high growth startup experience preferred.
• You have excellent communication skills, can manage effectively in a matrixed environment and can move quickly to balance and reprioritize campaigns based on changing information.
• You have 2+ years of experience with writing SQL queries, diagnosing data and creating dashboard cross functional partners will utilize
• You are extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining our best in class quality expectations.
• You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution.
• You’re a self-starter who thrives in changing environments and is eager to expand your skill set.

Nice to haves

• You have experience editing SQL queries
• You have design experience with industry leading tools such as Figma and Photoshop
• You have experience driving product improvements with product, engineering, and other cross-functional teams
• You have utilized AI tools in the past like Claude, ChatGPT or Gemini to improve and enhance your workflows
• You have experience pulling reports from Salesforce, Sigma, Tableau, or another data

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for an Analytics manager who will:

• Develop and execute the analytics strategy aligned with overall business goals, identifying high-impact analytical opportunities. 

• Lead, mentor, and manage a team of analytics professionals (Associates and Senior Associates). 

• Oversee multiple concurrent analytical projects, ensuring timely delivery, quality, and alignment with business objectives and resource allocation. 

• Act as a primary point of contact for senior business stakeholders, understanding their challenges, translating them into analytical problems and presenting solutions. 

• Drive the adoption of advanced analytical techniques and cutting-edge tools to enhance team capabilities and efficiency. 

• Establish and monitor key metrics for team productivity and project success. 

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Experience: 3+ years of experience in analytics 

  Technical Skills: 

  • Expert in leading BI platforms (e.g., Tableau, Power BI, Looker) for client reporting. 
  • Familiarity with cloud-based data warehouses (e.g., Snowflake, BigQuery, Redshift) and data lakes and Alteryx or data transformation/processing in the cloud (e.g., Azure, GCP, Power Apps, Power Automate).
  • Soft Skills: Exceptional leadership, strategic thinking, problem-solving, and cross-functional collaboration abilities. Proven ability to influence and drive change through data. 
  • Reporting Structure: Reports to a Director or Senior Director of Analytics 

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

 Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Data Engineer Manager who will:

• Collaborate closely with a team of data engineers, developers, and UX designers to create and optimize data pipelines and workflows supporting media performance reporting.
• Manage the design, build, and maintenance phases of client reporting projects.
• Work with Business Intelligence/Data Operations to define and document comprehensive reporting and visualization requirements.
• Ensure high data quality and provide ongoing support and maintenance for existing data workspaces.
• Deploy new client teams to cloud data solutions, offering guidance and support throughout the onboarding process.
• Define clear QA guidelines and automate current QA processes to enhance efficiency.
• With the support of the Associate Director, develop innovative tools, processes, and best practices to achieve workflow efficiencies and drive value for both client teams and clients.
• Act as the subject matter expert for all questions and projects related to data quality, BI tools, and business rules, ensuring that best practices are consistently followed across all initiatives.
• Facilitate effective communication and ensure task progression through regular status meetings and working sessions; proactively identify and resolve project roadblocks and issues.
• Efficiently track and manage a high volume of tasks across multiple stakeholders and projects.
• Build positive and collaborative relationships with internal teams, effectively communicating roles, responsibilities, and expectations.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

Education & Experience:

• Bachelor's or advanced degree in Statistics, Economics, Business, Mathematics, Computer Science, or a related scientific field is preferred.
• Minimum of 4-6 years of experience in data governance processes within a data warehousing, ETL, and business intelligence environment.
• Experience with the full development life cycle of an application or reporting solution – from design through testing and deployment.
• Experience in a media environment (digital investment, analytics, or ad operations) is preferred; an understanding of the media landscape is beneficial.
• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.) and handling diverse datasets (paid media, owned, etc.).

Technical Skills:

• Advanced knowledge of databases and data warehouses is crucial, including SQL (most important), MySQL, PostgreSQL, Redshift, Snowflake, etc.
• Advanced knowledge of one or more programming languages is essential, with Python being highly valued.
• Strong knowledge of cloud platforms such as Microsoft Azure, GCP, or AWS (familiarity with any major cloud provider is key).
• Knowledge of data engineering platforms such as Databricks.
• Familiarity with project/product management tools like Jira, Confluence, Smartsheets, Azure DevOps/VSTS.
• Familiarity with business intelligence tools such as Tableau, PowerBI, etc.
• Experience with advertising campaign management/buying platforms (e.g., Sizmek, GCM, Flashtalking, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics) is highly beneficial.

Soft Skills:

• Demonstrates strong attention to detail.
• Excellent verbal and written communication skills.
• Exceptional organizational skills, multi-tasking capabilities, and detail-oriented approach.
• Ability to foster collaborative relationships with other cross-functional teams.
• Ability to manage and prioritize competing projects and deliverables effectively.
• Proactive in elevating and resolving project roadblocks and issues.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Context: 

We are looking for a Business Intelligence and Data Visualization specialist who will build assist in the development and maintenance of the reporting infrastructure to help stakeholders gain insights in their advertising campaigns. In this role, he/she will be responsible for retrieving, compiling, and transforming data to create the intelligence layer leading to analysis and optimization of media investments.

Core Responsibilities:

• Manage the QA of data between media platforms and reporting outputs using tools such as Alteryx, SQL, and/or Excel
• Manage and identify data gaps that require manual entry, escalate to investment teams, and collect, QA, and process returned manual data. This includes initiating the data collection process, communicating any data QA issues, and working with teams to resolve those issues.
• Monitor data feeds for gaps or failures and action where necessary to resolve failures
• Build and maintain automated data QA workflows using Alteryx
• Update Tableau dashboards based on new/additional requests
• Build and maintain taxonomy generators and enforcers (via Excel, Google Sheets, and Alteryx) to assist in the adherence of taxonomy across all media channels.
• Setup and maintain automated data feeds/pipelines through API (Adverity), FTP, and/or scheduled email report)
• Troubleshoot any data discrepancies or issues that might occur,
• Fulfill ad hoc data pulls required for client deliverables,
• Manage the QA of data provisioning to MMM vendors or for client data warehouses.

Required Skills / Experience:

• Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics or related field with 1 – 3 years of work experience in data management, data visualization and data analytics preferably in a marketing and/or media agency.
• Experience with building dashboards in Tableau is required; knowledge of visual techniques for data analysis and presentation is a plus,
• Experience with Alteryx for business logic design required
• Experience working in Cloud environment (Azure, GCP),
• Experience working with SQL required, experience with Python a plus,
• Experience working with digital data from ad serving platforms (e.g., Google Campaign Manager, Other ad servers), campaign planning tools (e.g. Prisma, MediaOcean), website analytics software (e.g. Adobe Analytics, Google Analytics), paid search engine marketing data sources (e.g. Adwords, Marin, …) and others is strongly preferred,
• Strong speaking and written professional communication skills,
• Strong analytical, critical thinking, and problem-solving skills,
• The ability to thrive in a fast-paced and deadline-driven environment,
• Strategic Thinker & Doer,
• Curious and excited to learn,
• High sense of accountability and ownership,
• Collaborative with a partnership mindset.

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

Our Culture

At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:

• We think big
• We take simplicity seriously
• We come as we are
• We act with humility
• We are built on trust

Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers.

Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.

🚀 Meet us in CDMX!

Want to meet the team before you apply? Join us on May 28th for our "Beyond the App: Building the Future of Tech with AI & Data" Meet-up in collaboration with RubyCDMX.

Talk AI, Data, and Engineering with our leads over drinks! 🍺 👉 RSVP here: https://luma.com/32jeyopv

The Role

As a Sr. Data Analyst, Strategic Health Analytics, you will play a key role in supporting Clinical and Commercial business development through rigorous, evidence-based analysis. This role blends technical problem-solving with strategic thinking: shaping sound analytical approaches to ambiguous questions, executing analyses with rigor, and synthesizing findings into clear, decision-ready narratives for internal stakeholders and external-facing conversations.

This is a strong individual contributor role for someone who enjoys tackling complex business questions, identifying meaningful patterns in data, and translating analysis into actionable insight. You will also help make recurring analytical needs more scalable through reports, dashboards, models, and other self-serve solutions.

While prior healthcare domain experience is a plus, it is not required. We are looking for someone with strong analytical judgment, statistical fluency, and the ability to quickly build domain knowledge on the job.

What You’ll Do

• Partner with Clinical, Commercial, and Product stakeholders to identify core questions, translate them into clear analytical approaches and actionable answers
• Communicate credible, data-driven insights and recommendations clearly to technical and non-technical audiences
• Support customer, partner, and business development conversations with data-driven insights, thought partnership and accessible storytelling
• Analyze complex datasets using SQL, Tableau, and other analytical tools to uncover trends, evaluate opportunities, and inform strategic decisions
• Apply statistical and analytical methods to generate actionable insights across clinical, commercial, product, and market-related questions
• Identify recurring analytical needs and help turn them into scalable reports, dashboards, models, and self-serve tools where possible
• Build and maintain reliable analytical assets that integrate multiple data sources and improve accessibility, consistency, and trust in the data
• Mentor peers and contribute to a culture of rigor, curiosity, and strong analytical communication within the team

What We’re Looking For

• 7+ years of experience in analytics, data analysis, research, or related quantitative roles
• Strong SQL skills and experience working with large, complex datasets
• Experience with Tableau or similar BI and visualization tools
• Proficiency in Python or a similar analytical programming language
• Strong analytical and statistical foundation, including experience with methods such as regression, hypothesis testing, experimentation, or related approaches
• Proven ability to take ambiguous questions, structure a sound analytical approach, and deliver clear, convincing insights
• Excellent verbal and written communication skills, with the ability to translate complex analysis into accessible narratives for a range of stakeholders
• Proven ability to manage multiple projects and work effectively across functions
• Interest in learning the healthcare domain and applying analytics to strategic healthcare questions

Nice to have

• Familiarity with the US healthcare ecosystem, including payer, reimbursement, utilization, or clinical performance concepts
• Experience supporting customer-facing, commercial, or partnership-oriented analytics
• Experience with dbt Cloud or similar tools
• Knowledge of ETL pipelines and data warehouse best practices

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

Our Culture

At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:

• We think big
• We take simplicity seriously
• We come as we are
• We act with humility
• We are built on trust

Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers.

Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.

🚀 Meet us in CDMX!

Want to meet the team before you apply? Join us on May 28th for our "Beyond the App: Building the Future of Tech with AI & Data" Meet-up in collaboration with RubyCDMX.

Talk AI, Data, and Engineering with our leads over drinks! 🍺 👉 RSVP here: https://luma.com/32jeyopv

The Role

As a Data Analyst II, you’ll play a key role in shaping our data-driven culture. Your day-to-day will blend technical problem-solving with strategic thinking—developing metrics frameworks, optimizing reporting pipelines, and uncovering insights that guide Product, Design, Engineering and other key business areas. Using SQL, Tableau, and advanced analytics techniques, you’ll transform raw data into actionable insights, empowering stakeholders with the clarity they need. You’ll collaborate cross-functionally to define success, measure impact, and drive continuous improvement.

You’ll have the opportunity to mentor others and foster a culture of innovation by using data to drive product enhancements and business improvements. Whether designing experiments, optimizing user experiences, or translating insights into action, your work will directly contribute to better business outcomes and customer experiences.

Responsibilities

• Lead complex data analysis projects across multiple business units, managing end-to-end workflow from requirements gathering to final recommendations
• Design and execute advanced SQL queries to extract, transform, and analyze large datasets from various sources while ensuring data quality and integrity
• Develop and maintain statistical models and dashboards to track KPIs, identify trends, and generate actionable insights for business stakeholders
• Collaborate with Product, Engineering, and Design teams to deliver data-driven solutions that align with business goals.
• Effectively communicate insights and analysis results to stakeholders across SimplePractice, highlighting opportunities to better serve both the business and its customers.
• Mentor junior analysts and collaborate with data engineering teams to improve data infrastructure and accessibility
• Drive strategic decision-making by conducting in-depth analyses of business metrics, market trends, and customer behavior patterns to identify opportunities for growth and optimization

Desired Skills & Experience 

• 7+ years of experience in data analysis and analytics
• Proficient in SQL and data querying with programming languages such as SQL and Python.
• Experience building dashboards and visualizations in Tableau or similar BI tools.
• Ability to interpret complex data using advanced analytics, such as predictive modeling, to forecast trends and optimize business outcomes.
• Excellent verbal and written communication skills, with the ability to convey technical information to multiple stakeholders.
• Strong project management and organizational skills
• Enthusiastic about data and analytics, learning new techniques and skills, and working with data scientists and engineers.

Bonus Points 

• Experience with dbt Cloud or similar tools
• Knowledge of ETL pipelines and data warehouse best practices
• Knowledge of techniques such as regression analysis, hypothesis testing, and multivariate analysis.

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech.  Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

Our Culture

At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:

• We think big
• We take simplicity seriously
• We come as we are
• We act with humility
• We are built on trust

Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers.

Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.

The Role

We're looking for a Senior Data Engineer to help lead the evolution of our data stack—from pipelines to platform. In this role, you'll build the infrastructure that powers everything from product intelligence to financial reporting and self-serve analytics in product

Our customers are clinicians in small to mid-sized private practices, and the data you shape will directly help them run more efficient, effective businesses. By enabling accessible insights—from no-show trends to client engagement—you’ll give practitioners the tools to make smarter, faster decisions about how they manage care.

Internally, your work will fuel everything from executive reporting and revenue forecasting to product analytics and AI evaluation loops. You’ll collaborate across Data Analytics, ML, Product, and Engineering teams to build scalable, reliable systems that make data a first-class product at SimplePractice.

Responsibilities

• Partner with Product, Analytics and Engineering to build scalable systems that help unlock the value of data from a wide range of sources such as backend databases, event streams, and marketing platforms
• Lead technical vision and architecture with holistic point of view on both short-term and long-term horizons 
• Work with analytics to create company wide alignment through standardized metrics across the company
• Work with Product and Engineering teams to support internal use cases such as financial reporting, product analytics and operational metrics
• Enable external use cases like customer-facing dashboard, self-serve analytics, and next best action in product 
• Manage the complete data stack from ingestion through data consumption
• Build tools to increase transparency in reporting company wide business outcomes
• Work with DevOps to deploy and maintain data solutions leveraging cloud data technologies, preferably in AWS
• Help define data quality and data security framework to measure and monitor data quality across the enterprise. Define and promote data engineering best practice

Desired Skills & Experience

• Education & Experience
  • BS/MS in Engineering, Computer Science, Mathematics, or related field
  • 7+ years in Data or Analytics Engineering
  • Strong problem-solving and communication skills; comfortable in fast-paced, cross-functional environments
• Data Engineering & Pipelines
  • Enterprise architecture and enterprise data architecture (data modeling and enterprise dimensional modeling)
  • Expert in SQL and data modeling (relational, dimensional, semantic)
  • Proven experience in data warehouse design, implementation, and maintenance (Snowflake)
  • Hands-on with DBT for modular, testable transformations
  • Experience with orchestration and ingestion tools: Airflow, Prefect, Airbyte, Fivetran, Kafka
  • Familiar with ELT, schema-on-read, DAGs, and performance optimization
• Cloud & Infrastructure
  • Experience with AWS (S3, RDS, Redshift, etc.)
  • Familiar with Terraform, Docker, and containerized workflows (bonus)
  • Skilled in handling structured, semi-structured (e.g., JSON), and columnar formats (e.g., Parquet, ORC)
• Analytics & Enablement
  • Experience building and supporting semantic layers for self-serve analytics
  • Proficient with BI tools like Looker, Tableau, or Sisense
  • Comfortable standardizing metrics and enabling trusted, consistent access to data
• Programming & Scripting
  • Proficient in Python and Unix/Linux scripting
  • Comfortable working with APIs (e.g., using curl)

Bonus Points

• AWS DevOps - Terraform, Kubernetes, Docker
• Project & Change Management skills especially experience working in an Agile (SCRUM, Kanban) environment/team focusing on sprint by sprint deliveries
• Real-time ETL - Kafka streaming, AWS Kinesis

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Sobre Nosotros

SimplePractice tiene su sede en Los Ángeles, California, pero contamos con miembros del equipo que viven y trabajan en Estados Unidos, República Dominicana, Ciudad de México y Ucrania.

En SimplePractice, trabajamos para mejorar el acceso a una atención de calidad, brindando  a los profesionales de la salud y el bienestar todas las herramientas que necesitan para prosperar en la práctica privada.

Más de 250,000 proveedores confían en SimplePractice para desarrollar su negocio con nuestro software líder en la industria, que ofrece potentes herramientas que simplifican cada aspecto de la gestión de la práctica. Desde las tareas administrativas hasta la atención clínica, nuestro conjunto de soluciones innovadoras trabaja de manera integrada para reducir la carga administrativa, permitiendo a los profesionales, tanto individuales como en pequeños grupos, prosperar junto con sus clientes.

Ganador de premios y centrado en las personas, SimplePractice está dando forma al futuro de la tecnología de la salud. Reconocido por MedTech Breakthrough y los Premios de Salud Digital, y como uno de los Mejores Lugares para Programar en México y uno de los Mejores Lugares para Trabajar según BuiltIn.

Nuestra Cultura

En SimplePractice, la cultura es nuestra base. Influye en la manera en que trabajamos, cómo servimos a nuestros clientes y cómo abordamos el cumplimiento de nuestra misión. Contamos con cinco valores fundamentales que buscamos encarnar cada día:

• Pensamos en grande

• Tomamos la simplicidad en serio

• Venimos tal como somos

• Actuamos con humildad

• Estamos construidos sobre la confianza

La cultura es responsabilidad de todos en SimplePractice. Es lo que nos impulsa a hacerlo mejor para nuestros compañeros y clientes.

La conexión y la colaboración también son clave para nuestro éxito. Trabajarás con equipos multinacionales talentosos y tendrás oportunidades de participar en encuentros presenciales tanto en EE. UU. como en México.

🚀 ¡Encuéntranos en la Ciudad de México!

¿Quieres conocer al equipo antes de postularte? Acompáñanos el 28 de mayo en nuestro encuentro "Más allá de la app: Construyendo el futuro de la tecnología con IA y datos", en colaboración con RubyCDMX.

¡Habla de IA, datos e ingeniería con nuestros líderes mientras disfrutas de una bebida! 🍺 👉 Confirma tu asistencia aquí: https://luma.com/32jeyopv

El Rol

Estamos buscando un Senior Data Engineer para ayudar a liderar la evolución de nuestro stack de datos, desde los pipelines hasta la plataforma. En este rol, construirás la infraestructura que impulsa todo, desde inteligencia de producto hasta reportes financieros y analítica self-serve dentro del producto.

Nuestros clientes son profesionales clínicos en prácticas privadas pequeñas y medianas, y los datos que estructures les ayudarán directamente a operar negocios más eficientes y efectivos. Al habilitar insights accesibles, como tendencias de inasistencias o niveles de interacción de pacientes, brindarás a los profesionales herramientas para tomar decisiones más inteligentes y rápidas sobre la gestión de la atención.

Internamente, tu trabajo impulsará desde reportes ejecutivos y proyecciones de ingresos hasta analítica de producto y ciclos de evaluación de modelos de IA. Colaborarás con equipos de Data Analytics, Machine Learning, Producto e Ingeniería para construir sistemas escalables y confiables que conviertan los datos en un producto de primera clase dentro de SimplePractice.

Responsabilidades

• Colaborar con Producto, Analytics e Ingeniería para construir sistemas escalables que desbloqueen el valor de los datos provenientes de múltiples fuentes como bases de datos backend, flujos de eventos y plataformas de marketing.
• Liderar la visión técnica y la arquitectura con una perspectiva integral tanto a corto como a largo plazo.
• Trabajar con el equipo de Analytics para crear alineación a nivel compañía mediante métricas estandarizadas.
• Apoyar casos de uso internos como reportes financieros, analítica de producto y métricas operativas.
• Habilitar casos de uso externos como dashboards para clientes, analítica self-serve y recomendaciones dentro del producto.
• Gestionar el stack completo de datos desde la ingestión hasta el consumo.
• Construir herramientas que aumenten la transparencia en el reporte de resultados de negocio.
• Colaborar con DevOps para desplegar y mantener soluciones de datos en la nube, preferentemente en AWS.
• Definir marcos de calidad y seguridad de datos para medir y monitorear la calidad en toda la organización, promoviendo mejores prácticas de ingeniería de datos.

Habilidades y Experiencia Deseadas

Educación y Experiencia

• Licenciatura o Maestría en Ingeniería, Ciencias de la Computación, Matemáticas o campo relacionado.
• Más de 7 años en Data Engineering o Analytics Engineering.
• Fuertes habilidades de resolución de problemas y comunicación; cómodo trabajando en entornos dinámicos y multifuncionales.

Ingeniería de Datos y Pipelines

• Experiencia en arquitectura empresarial y modelado dimensional.
• Experto en SQL y modelado de datos (relacional, dimensional, semántico).
• Experiencia comprobada en diseño, implementación y mantenimiento de data warehouses (Snowflake).
• Experiencia práctica con DBT para transformaciones modulares y testeables.
• Experiencia con herramientas de orquestación e ingestión: Airflow, Prefect, Airbyte, Fivetran, Kafka.
• Familiaridad con ELT, schema-on-read, DAGs y optimización de rendimiento.

Nube e Infraestructura

• Experiencia con AWS (S3, RDS, Redshift, etc.).
• Familiaridad con Terraform, Docker y flujos de trabajo contenerizados (deseable).
• Manejo de datos estructurados, semi-estructurados (JSON) y formatos columnares (Parquet, ORC).

Analítica y Habilitación

• Experiencia construyendo y soportando capas semánticas para analítica self-serve.
• Dominio de herramientas BI como Looker, Tableau o Sisense.
• Experiencia estandarizando métricas y habilitando acceso confiable y consistente a los datos.

Programación y Scripting

• Dominio de Python y scripting en Unix/Linux.
• Experiencia trabajando con APIs (por ejemplo, usando curl).

Puntos Extra

• AWS DevOps (Terraform, Kubernetes, Docker).
• Experiencia en gestión de proyectos y cambio, especialmente en entornos ágiles (SCRUM, Kanban).
• Experiencia en ETL en tiempo real (Kafka streaming, AWS Kinesis).

Beneficios

Ofrecemos un programa competitivo de beneficios que incluye:

• Seguro médico, dental y de visión privado
• Apoyo para trabajo desde casa
• Tiempo libre flexible (FTO), días de bienestar, días festivos pagados y Summer Fridays
• Reembolso mensual de alimentos
• Bono navideño y 15 días de aguinaldo
• Esquema híbrido de trabajo y comidas patrocinadas
• Bono de reubicación para candidatos que se muden desde otra ciudad
• Grupos de Recursos para Empleados (ERGs)

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

We're building a new Partner Reliability Engineering (PRE) team focused on proactively ensuring the health and quality of our living room device ecosystem and integrated partner payment systems. Our mission is to detect and resolve issues before they impact our customers, using data, automation, and close collaboration with internal teams and global partners.

This role is ideal for a versatile engineer who thrives in operational environments, enjoys digging into data, and is passionate about building tools that improve system observability and reliability. You'll be at the intersection of site reliability engineering, analytics, automation, and external partner support, ensuring our users get a seamless experience every time they hit "play."

What you will be doing

• Lead incident response, on-call support, and mitigation for device and payment-related issues in production environments.
• Develop and evolve monitoring, alerting, and triage tooling to improve time to detection and resolution.
• Analyze data to identify anomalies, baseline performance, and uncover patterns that drive quality improvements.
• Build automations, internal tools, and lightweight data pipelines to support operational workflows and observability.
• Collaborate with engineering, product, and analytics teams to drive systemic fixes and postmortem learnings.
• Work directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.
• Communicate effectively with both technical and non-technical stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, and/or 8+ years of practical experience
• Experience in SRE, Support, or Incident Response roles
• Skilled in triaging production issues and defining scalable operational processes.
• Hands-on experience working with consumer devices (e.g., Smart TVs, set-top boxes, streaming sticks, game consoles).
• Familiar with production alerting and monitoring tools (e.g., Datadog).
• Strong SQL skills and data exploration instincts.
• Experience with dashboards and analytics platforms (e.g., Tableau, Mixpanel, Mux).
• Able to spot trends, baseline performance, and validate hypotheses using data.
• Proficient in at least one modern programming language (e.g., Python, Go, Java, Node.js).
• Experience building internal tools and automations that streamline operational workflows.
• Familiar with ETL frameworks or data pipeline infrastructure.
• Comfortable working directly with external technical partners to resolve field issues.
• Proven ability to influence internal stakeholders across Engineering, Product, and Data teams.
• Clear communicator, capable of translating technical topics for broad audiences.

You Might Be a Great Fit If You...

• Thrive in ambiguity and love building things from scratch.
• Are obsessed with understanding root causes, not just patching symptoms.
• Believe in automating yourself out of repetitive work.
• Have a strong sense of ownership and pride in delivering a seamless user experience.
• Enjoy working behind the scenes to make things “just work” for millions of people.

About the Team

The Scaling Client and Partnership Engineering team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of device, payment, and gaming partners to broaden the reach of Crunchyroll's offerings. Our primary objective is to drive growth, open up new acquisition channels, and optimize both the scope and quality of our services. Situated at the crossroads of technology and business, we are dedicated to continually enabling experiences that delights our fans.

#LifeAtCrunchyroll #LI-Hybrid

Data Analyst Std

Responsabilidades

·        Recopilar, organizar, analizar y difundir cantidades significativas de información con atención al detalle para garantizar la calidad e integridad de los datos.

·        Desarrollar, automatizar, verificar y monitorear proyectos para los análisis orientados a las necesidades de negocio.

·        Mejora continua del proceso de análisis de datos e infraestructura.

·        Generar insights identificando e interpretando tendencias o patrones en conjuntos de datos con la finalidad de apoyar a negocio con la toma de decisiones basadas en datos.

·        Diseñar sistemas de reporting para la visualización de informes periódicos que resuman el análisis de los datos.

·        Elaborar vistas y dashboards para proporcionar información útil a negocio.

Skill

·        AWS Redshift

·        Jira

·        Paquetería de Microsoft Office

·        Tableau/Power BI

Lenguajes de programación

·        SQL

·        Python (Pandas, Spark)

Manejo de metodología/filosofía Ágil deseable     

·        Scrum  

·        Kanban

Idiomas Nivel de inglés intermedio

Soft Skills

·        Comunicación efectiva con stakeholder clave y líderes de negocio.              

·        Capacidad analítica y organizacional superior.      

·        Enfoque en resultados con alta capacidad de ejecución.  

·        Precición y atención al detalle.    

·        Adaptabilidad proactiva al campo y apertura a retroalimentación.

·        Capacidad de autoaprendizaje y mejora continua

·        Gestión de proyectos      

·        Trabajo en equipo con enfoque en sinergia organizacional 

Requisitos:

·        Escolaridad         

·        Ing. Sistemas Computacionales  Economía

·        Matemáticas      Actuaría

·        Estadística      

Asignación hibrida, hay que acudir a sitio 3 veces por semana (Reforma, CDMX)

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Job Summary/Purpose As the Manager of Data Operations, you will hold a critical, high-impact role responsible for the integrity and efficiency of our marketing data infrastructure. You will manage the development and maintenance of our business intelligence tools, data pipelines, and data quality compliance processes. This is a hands-on role where you will act as the crucial intermediary between our BI and Technology teams, translating business needs into technical requirements and solutions. You will be the subject matter expert for our core data systems, driving projects from requirement gathering to completion and ensuring the highest standards of data governance. This position does not have direct reports. 

Key Responsibilities and Functions 

• Execute and continuously advance media measurement for Unilever campaigns, including the setup and reporting for campaigns, ROI analysis, attribution, and evaluation of campaign effectiveness, adhering to WPP's best practices and methodologies.  

• Develop data-driven insights and actions that translate analytics into clear business narratives and recommendations, aligning with Unilever business goals while maintaining WPP's analytical rigor. 

• Collaborate closely with internal WPP Unite teams and external partners on measurement projects, custom studies, and KPI development in support of the Unilever account. 

• Support the development, automation, and evangelization of data inputs/outputs and dashboards tailored for Unilever's needs, leveraging WPP's tooling and expertise where appropriate. 

• Stay current on trends in media measurement, analytics tools, and industry best practices, actively bringing WPP's thought leadership and innovation to Unilever. 

• Manage relationships with agencies and vendors as needed, under the guidance of WPP management and in close alignment with Unilever's objectives. 

• Partners with WPP's Data Engineering for data and dashboard support, and with WPP's Advanced Analytics for applying advanced methods to Unilever's challenges. This role does not own data pipeline or model development, but facilitates these efforts for the client. 

 Job Requirements 

Education and Experience: 

• 3–5 years in media analytics, market research, or related fields, ideally within an agency or consultancy environment. 

• Bachelor’s degree required, advanced degree a plus. 

• Proficiency with data visualization tools (Power BI, Tableau), Excel, and basic coding (SQL, Python preferred). 

• Experience with media measurement, campaign analytics, and data storytelling, with a proven ability to translate complex data into actionable client recommendations. 

• Strong analytical, problem-solving, storytelling, and communication skills, adaptable to both agency and client environments. 

• Ability to work collaboratively, manage multiple projects simultaneously, and operate effectively within WPP team structures while adhering to agency processes. 

• Proven ability to thrive in a dynamic, client-facing account environment, balancing diverse stakeholder needs with WPP's internal policies and strategic objectives. 

• Prior usage of major media platforms such as Google, Meta, TikTok, and others, with experience leveraging data from these channels for campaign reporting and optimization for large advertisers. 

• Awareness of digital marketing measurement tools (e.g., MMM, Attribution, Brand Health, Lift/Incrementality Testing, Data Clean Rooms). 

• Experience with data visualization (Power BI) and basic coding tools (SQL, Python). . 

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.

The Impact You’ll Make

As a Data Analyst supporting Data Labeling and Human-in-the-Loop (HITL) operations, you will play a critical role in how we understand, measure, and improve labeling performance at scale. You will partner closely with Operations, ML, and Enablement to translate complex workflows into clear metrics, insights, and decision-support tools.

This role is ideal for an analyst who enjoys working close to real operations, is comfortable with ambiguity, and wants to move beyond reporting into shaping how teams reason about quality, efficiency, and effort.

What You’ll Own & Drive

• Operational visibility: Build and maintain dashboards that track labeling throughput, SLA adherence, backlog health, reviewer performance, and QA outcomes.
• Metric definition and refinement: Help define, validate, and iterate on metrics that measure labeling quality, accuracy, efficiency, and cost, ensuring they reflect real operational behavior.
• Stakeholder partnership: Act as the analytics partner for Ops, ML, and Product, supporting questions related to model performance, labeling impact, and delivery commitments.
• Effort and complexity analysis: Analyze task complexity, labeling speed, and reviewer dynamics across workflows to inform planning and prioritization.
• Data foundations: Contribute to reliable data pipelines by integrating data from SQL sources (Redshift/Postgres), annotation tools, QA audits, and operational feedback.
• Decision support: Provide clear, actionable insights that help teams move from intuition to evidence-based decisions.

The Qualities That Set You Apart

• Strong analytical judgment: You know how to interpret metrics in context and recognize when numbers are misleading.
• Structured problem-solving: You can break down ambiguous problems and move from high-level signals to root causes.
• Builder mentality: You enjoy improving existing systems and helping formalize processes that were previously informal.
• Cross-functional communication: You can explain insights clearly to technical and non-technical partners.
• Ownership and reliability: You take responsibility for your work and follow through with rigor and transparency.

Your Background

• 5–7 years of experience as a data analyst, business analyst, or operations analyst, ideally in tech, fintech, or operations-heavy environments.
• Strong SQL skills (Redshift preferred), including joining large datasets and writing maintainable queries.
• Experience with BI tools such as Looker, Metabase, or Tableau.
• Working knowledge of Python.
• Exposure to operational metrics, QA processes, or labeling/annotation systems is a plus.
• Experience taking analytics work from question to insight to action.
• Comfortable working with incomplete data and evolving requirements.

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary
Senior Analyst role is expected to support the broader analytics team in measuring and validating the effectiveness of paid media for channels including but not limited to, Linear TV, OTT, Social Activation, and Programmatic Activation, Audio, and OOH The Senior Analyst is expected to demonstrate the following skills/experience: strong grasp of  experimental design, specifically covering A/B testing for Brand Impact (brand lift studies) and performance (conversion lift studies). Hands-on skills in data management and data  visualization, quantitative data analysis, problem solving, statistical modeling, and the ability to  develop/analyze business cases. Strong ability to design, customize, and maintain platforms for contract management, business intelligence, and user access. Excellent oral and written communication skills, client focus and the ability to support and enable teamwork, self-motivated and able to operate independently with limited guidance and direction.

Requirements
• Bachelor's degree in a STEM-focused area such as Economics, Computer Science, Mathematics, Physics; a related field or equivalent professional work experience is 
required.
• 2 - 4 years of relevant work experience in analytics.
• Strong analytical abilities and quantitative skills.
• Advanced Google Sheets skills including pivot tables, VLOOKUP, building charts and graphs, etc.
• An understanding of Python and/or SQL (especially BigQuery/GCP) is helpful but not required.
• Experience with data visualization tools such as Tableau, Looker, or PowerBI is a niceto-have.
• A background in statistical modeling (e.g., linear regression) is highly preferred.
• Experience with Google Analytics, Adobe Analytics, and other web analytics tools is preferred but not mandatory.
• Knowledge of media ad servers such as Google Campaign Manager or Meta CAPI would be preferred.
• Strong understanding of media metrics (e.g., buying models, CPV, VCR, GRP) and quantitative business measures.

THE ROLE 

You'll be the person the studio turns to when they need to understand what the data is telling them and what to do about it. From weekly content performance to campaign post-mortems, audience deep-dives to competitive benchmarking, you'll deliver best-in-class social performance insight that delivers robust and actionable learnings for social teams and practices. 

This isn't a role that sits in a silo producing dashboards. You'll be embedded in the creative and strategic process, ensuring data informs briefs, shapes content decisions, and proves the value of the studio's work. We're looking for someone who combines analytical rigour with strong communication skills, someone who can spot the story in the data and tell it in a way that moves people to act. Success means insight that visibly improves the work: content that performs better, strategies that are sharper, and a client team that trusts data to guide decisions. 

WHAT YOU'LL DO 

Performance Analysis and Reporting 

• Deliver regular social insight reporting, build measurement frameworks and social benchmarking, informing social strategies and future recommendations
• Carry out analysis and audits of Dove's social channels to understand effectiveness and identify platform, content, and audience insight recommendations
• Bring together social data from different sources to build meaningful and actionable output like audience segments, content pillars, and format effectiveness that inform what experiences and content we serve
• Track and report on campaign performance across organic, paid, influencer, and UGC content, connecting activity to measurable outcomes in engagement, reach, brand sentiment, and consideration

Insight and Strategy 

• Use social listening tools to track brand reputation, audiences, and content, as well as brand reputation and crisis management, to identify emerging cultural trends, opportunities, and threats
• Translate performance data and audience insight into clear, actionable recommendations that directly inform content strategy, creative briefs, and publishing decisions
• Conduct competitive and category analysis within beauty and personal care, identifying where Dove is outperforming and where there are gaps to close
• Partner with strategists and social media managers to ensure data is embedded in the planning process, not just the review process

Measurement Innovation 

• Identify new, innovative ways to measure effective social activity, including but not limited to custom metrics, measurement approaches, and AI-driven or agentic automated reporting solutions
• Embed best practice measurement, reporting, and insight generation at the heart of all the studio's work
• Develop tailored measurement approaches for different content types, creator partnerships, and campaign formats, ensuring the studio can clearly demonstrate the value of its output

Tools, Platforms, and Partnerships 

• Act as the champion for insight tools and associated products and services across the studio
• Own and develop relationships with key suppliers within the tech stack to maximise usage and effectiveness
• Manage and optimise the studio's use of social analytics, listening, and reporting platforms, ensuring the team has access to the right data at the right time

Stakeholder Communication and Culture 

• Act as an evangelist on how to best measure and act on insight, internally as well as with client partners
• Present performance insights and strategic recommendations to the Dove brand team and senior studio stakeholders, distilling complex data into clear, compelling narratives
• Foster a culture of learning and expertise within social measurement by proactively organising learning sessions, training, and sharing industry updates. Embrace and be at the forefront of developments in social platforms, measurement, and metrics

WHAT YOU BRING 

• 5+ years of experience in social analytics, data analysis, or digital performance measurement, with a strong focus on social media for consumer brands
• Expert knowledge of social metrics across organic, paid, and influencer activations, with the ability to build an integrated view of social performance
• Expert using social management platforms such as Brandwatch, Meltwater, Talkwalker, Dash, and Sprinklr, as well as native social platform analytics
• Strong ability to build analytical solutions that aggregate and mine data from numerous sources to create richer insights
• Excellent communication and data storytelling skills, with the ability to distil complex ideas for non-technical audiences
• A strategic thinker with an innovative approach to data, pushing the boundaries of how data can be used to decode social effectiveness
• Strong critical-thinking and problem-solving skills with a keen eye for detail
• Experience working with paid social data and associated performance metrics
• Proactive ability to identify client and project needs and build tailored solutions accordingly
• Confident and proficient in presenting to senior client and internal stakeholders
• Experience in beauty, personal care, wellness, or FMCG is a strong plus
• An active interest in the evolution of social media and how these developments impact performance for brands
• Collaborative team player, open minded
• Professional proficiency in English; additional languages are a plus

Gen AI and Agentic Thinking: 

• Proficiency with Gen AI tools (such as ChatGPT, Claude, Perplexity) to support data analysis, trend identification, report generation, and insight synthesis
• Agentic mindset: ability to break down complex analytical challenges, identify the most effective approach, and deliver systematic, actionable outputs
• Experience developing or exploring AI-driven and automated reporting solutions that improve the speed and depth of social insight
• Understanding of AI capabilities and limitations, with strong human oversight and critical evaluation of AI-generated analysis
• Ability to guide the wider team in using data and AI tools effectively and responsibly

Qualifications: 

• Formal Degree is required
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Experience in an in-house agency, embedded studio, or social-specialist environment
• Proficiency with data visualisation tools (such as Looker Studio, Tableau, or Power BI)
• Experience with influencer performance measurement and creator content analytics
• Familiarity with social commerce metrics and conversion tracking
• Experience building automated dashboards or reporting workflows
• Knowledge of brand tracking, sentiment analysis, or audience research methodologies beyond social platforms
  
  
  #OLATAM #ReqID16991

#OLATAM #REQID16991

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Data Management & BI Senior Executive who will:

• • Manage the QA of data between media platforms and reporting outputs using tools such as Alteryx, SQL, and/or Excel.
  • Manage and identify data gaps that require manual entry, escalate to investment teams, and collect, QA, and process returned manual data. This includes initiating the data collection process, communicating any data QA issues, and working with teams to resolve those issues.
  • Monitor data feeds for gaps or failures and action where necessary to resolve failures.
  • Build and maintain automated data QA workflows using Alteryx.
  • Update Tableau dashboards based on new/additional requests.
  • Build and maintain taxonomy generators and enforcers (via Excel, Google Sheets, and Alteryx) to assist in the adherence of taxonomy across all media channels.
  • Setup and maintain automated data feeds/pipelines through API (Adverity), FTP, and/or scheduled email report.
  • Troubleshoot any data discrepancies or issues that might occur.
  • Fulfill ad hoc data pulls required for client deliverables.
  • Manage the QA of data provisioning to MMM vendors or for client data warehouses.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

Education & Experience:

• Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or a related field.
• 1 to 3 years of work experience in data management, data visualization, and data analytics, preferably in a marketing and/or media agency.

Technical Skills:

• Experience with building dashboards in Tableau is required; knowledge of visual techniques for data analysis and presentation is a plus.
• Experience with Alteryx for business logic design required.
• Experience working in Cloud environment (Azure, GCP).
• Experience working with SQL required, experience with Python a plus.
• Experience working with digital data from ad serving platforms (e.g., Google Campaign Manager, Other ad servers), campaign planning tools (e.g., Prisma, MediaOcean), website analytics software (e.g., Adobe Analytics, Google Analytics), paid search engine marketing data sources (e.g., Adwords, Marin, …) and others is strongly preferred.

Soft Skills:

• Strong speaking and written professional communication skills.
• Strong analytical, critical thinking, and problem-solving skills.
• The ability to thrive in a fast-paced and deadline-driven environment.
• Strategic Thinker & Doer.
• Curious and excited to learn.
• High sense of accountability and ownership.
• Collaborative with a partnership mindset.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

 Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About the Role

We are looking for a Senior Revenue Operations Analyst to join our Revenue Operations team, responsible for driving, scaling, and optimizing revenue performance to support strategic decision-making.

This role plays a key part in connecting revenue motions across Marketing, Sales, Customer Success, and Finance, ensuring high efficiency of processes, tools, and people.

The position requires on-site presence in Mexico City (hybrid model), with close collaboration across cross-functional teams in a fast-paced and constantly evolving environment.

Responsibilities

1. Revenue Operations (Core)

• Own and optimize core revenue processes across the funnel (Marketing → Sales → Customer Success).
• Drive visibility and consistency across key metrics such as:
• Pipeline generation and conversion
• Revenue forecasting accuracy
• MRR, ARR, churn, retention, and expansion
• Partner with sales leadership to define, track, and evolve strategic KPIs and revenue targets.
• Identify performance gaps and propose actionable recommendations to improve efficiency and growth.
• Support quarterly and annual planning cycles (targets, capacity, quotas, and coverage).

2. Data & Analytics

• Working with the Data Team to structure and maintain reliable datasets and reporting layers to support business decisions.
• Translate business needs into data requirements and analytical frameworks.
• Ensure data consistency across systems (CRM, Finance, Marketing, Product).
• Build and delivery data insights with analytics engineers of Data team to sales leadership 

3. Systems & Tools

• Act as a key stakeholder in the evolution and governance of the RevOps tech stack, including:
• CRM (e.g., HubSpot or Salesforce)
• Marketing platforms
• Financial and billing systems (e.g., SAP)
• BI tools (Looker, Power BI, Tableau)
• Ensure proper usage, adoption, and data quality across systems.
• Identify and implement automation opportunities to improve scalability and efficiency.
• Collaborate with Data Engineering on tools such as Databricks and Google Cloud when needed.

4. Collaboration & Business Partnership

• Act as a strategic partner to Sales, Marketing, Customer Success, and Finance leaders.
• Translate business challenges into structured analyses and scalable solutions.
• Facilitate alignment across teams on definitions, processes, and performance metrics.
• Support executive communication with clear, structured, and data-driven insights.
• Operate effectively in a dynamic, high-growth, and ambiguous environment.

 Requirements

• Proven experience in Revenue Operations, Business Operations, or Analytics roles.
• Expertise in SQL and data analysis.
• Solid experience working with CRM systems (preferably Salesforce).
• Experience with BI tools (Looker, Power BI, Tableau, or similar).
• Familiarity with Google ecosystem (BigQuery, Google Sheets).
• Basic knowledge of Python and data workflows is a plus.
• Strong understanding of SaaS metrics and revenue models (MRR, ARR, LTV, CAC, churn).
• Experience with forecasting, pipeline management, and performance tracking.
• Ability to connect data with business context and drive actionable insights.
• Structured thinking and strong problem-solving skills.
• Strong communication skills with both technical and business stakeholders.
• Ability to operate in fast-changing and ambiguous environments.
• High attention to detail combined with a strategic view.
• Results-oriented with focus on business impact.

Nice to Have

• Experience in high-growth SaaS environments.
• Previous exposure to quota planning, compensation, or capacity models.
• Experience working in international teams.
• Familiarity with tools like Databricks or modern data stacks.
• Advanced English is a plus.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

· Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

· Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

· Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

ABOUT THE ROLE: 

The Data Operations manager is responsible for managing the development and maintenance of business intelligence and data quality compliance tools. You must also be comfortable with acting as the subject matter expert in the tools and processes you manage, along with being able to gather knowledge from other SMEs and requirements from key stakeholders. In this role, you will also manage the creation of project plans, prioritization of tasks, and hold all responsible parties to deadlines and deliverables. The Data Operations manager is expected to facilitate the progression of projects through status meetings and act as the intermediary between project teams. You will report to the Associate Director or Director and will provide overviews of project status, progression and roadblocks. This role requires a strong familiarity with all available analytics and technology tools, both syndicated and proprietary.                                                                                        

YOUR IMPACT: 

Business Analysis/Project Management 

• Analyze data and consult with subject matter experts to design and develop business requirements for various tools and processes; Create, gather and write Business and Technical Requirements Documents 

• Act as the subject matter expert for questions/projects relating to data quality, BI tools, business rules; Ensure that best practices are being followed amongst all projects 

• Must familiarize themselves with the full campaign implementation workflow across all functional teams, including campaign set up, launch, testing, reporting and reconciliation 

• Create and manage project timelines and tasks in project management tools; manage the allocation of resources and effort across projects 

• Facilitate communication and progression of tasks through regular status meetings and working sessions; proactively elevate and resolve project roadblocks and issues 

Data Quality/Compliance 

• Manage the investigation and resolution of potential data issues existing within business intelligence tools 

• Proactively identify, propose and generate targeted solutions for data quality issues and operational inefficiencies; must collaborate with cross-functional teams to devise solutions and training plans 

• Track the progress and resolution of data issues, elevating any critical issues to upper management 

• Supervise Senior Associates and Associates to perform data quality assurance and data processing tasks 

Overall 

• Effectively keep track of and manage a high volume of tasks across multiple stakeholders and projects 

• Builds positive relationships with internal teams; effectively communicate roles, responsibilities and expectations 

• Builds positive relationships with vendors and partners 

YOUR QUALIFICATIONS: 

• Bachelors or advanced degree in Statistics, Economics, Business, Math, Computer Science, or Sciences is preferred 

• Minimum 3 years’ experience in data governance processes in a data warehousing, ETL and business intelligence environment 

• 3 years’ experience in media; digital Investment, analytics, or ad operations is preferred 

• 1-2 years’ experience in business analysis 

• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.); Experience in handling diverse datasets (paid media, owned, etc.) 

• Strong familiarity with relational database management systems; Experience with SQL, Microsoft Azure a plus 

• Familiarity with project/product management tools like Smartsheets, Azure DevOps/VSTS 

• Familiarity with business intelligence tools such as Tableau, PowerBI, Datorama, DOMO, Looker, GDS 

• Experience with advertising campaign management/buying platforms such as Sizmek, DCM, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics 

• Advanced excel data manipulation skills required; VBA/macros is a plus 

• Familiarity with programming languages/development tools a plus: Python, R, JavaScript, GitHub, etc.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

For Mexico:

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About Cobre

Cobre is Latin America's leading instant B2B payments platform. We're building the financial infrastructure that enables companies across the region to move money faster, safer, and more efficiently—whether local or international, direct or via API.

We're the first platform in Colombia enabling companies to pay both banked and unbanked beneficiaries in a single payment cycle. Our mission is to turn complex financial processes into simple experiences for fintechs, PSPs, banks, and finance teams that demand speed and control.

About the BA Program

The BA Program is designed to identify and develop the next generation of high-potential talent at Cobre. As a Junior BA, you'll work directly on high-impact projects across Product, Data, and Engineering teams, learning analytical, strategic, and technical skills while contributing to real business outcomes from day one.

We're looking for curious, analytical, and proactive individuals who want to grow fast and take ownership.

What You'll Do

Solve problems with data: You'll investigate business questions, identify the right data to use, write SQL queries to extract insights, and support your team in making data-driven decisions—even when the data isn't perfect or complete.

Drive projects forward: You'll manage your own workstreams, communicate progress and risks clearly, deliver quality work on time, and ensure your tasks ladder up to company priorities.

Build and automate: You'll identify manual processes that can be improved, leverage AI tools for analysis and problem-solving, and work closely with technical teams to document requirements and implement solutions.

Learn and grow: You'll receive mentorship from experienced team members, gain exposure to cross-functional projects, and develop skills in analytics, business strategy, and technical execution.

What We're Looking For

Must-have:

• 0–2 years of experience in analytical roles (Product, Data, Consulting, Operations, Engineering, or similar)
• Strong problem-solving abilities and structured thinking
• Basic SQL and Excel/Sheets experience—or strong willingness to learn quickly
• Experience with AI LLMs products for research, data analysis,  ideating and writing work (Claude, ChatGPT, Gemini…)
• You ask yourself how to automate a task with AI before actually doing it.
• Clear and concise communication skills in both Spanish and English
• Curiosity, proactivity, and attention to detail
• Ability to work independently while knowing when to ask for help

Nice-to-have:

• Experience with BI tools (Looker, Tableau, Sigma, Metabase)
• Basic knowledge of Python, statistics, or business modeling
• Experience with AI automation workflows like n8n or make.
• Previous experience in startups, fintechs, or fast-paced environments

What We Offer

• Above-market salary based on experience
• Opportunity to earn equity at Cobre
• Health insurance
• Ongoing mentorship and structured learning from senior team members
• Access to modern tools and AI platforms (ChatGPT, Claude, n8n, Langchain, BI tools)
• Training budget for courses and professional development
• Hybrid, 3 times/week at our offices in Bogota or CDMX
• Clear career progression within Cobre
• Collaborative, high-performance environment
• Direct exposure to Product, Data, and Engineering teams
• Opportunity to work on high-impact projects from day one

How to Apply

If you're excited to help build the future of financial infrastructure in Latin America and want to accelerate your career through hands-on learning, we'd love to meet you.