As a Business Development Representative (BDR) at Blip, you will play a key role in driving and growing our business. You will be the bridge between the marketing and sales teams, responsible for generating qualified sales opportunities and feeding the sales pipeline.

For this role, we are looking for someone who is agile, dynamic, proactive and results-oriented, capable of working on different challenges and with technical skills for new business development. A professional who loves sales and its challenges, knows how to communicate clearly and in an organised manner, and is eager to grow professionally within our sales team.

Role in the team

• Quickly and efficiently qualify leads generated by applying pre-sales techniques and using strategic materials;
• Understand the needs of potential customers, providing appropriate solutions in line with Blip's business model and product;
• Follow the Blip SLA and ensure that conversion targets are met;
• Monitor data panels and objectives;
• Plan, manage, and organise tasks in HubSpot CRM;
• Ensure data is recorded in HubSpot CRM;
• Map and prospect new business opportunities;

What do we expect from an BDR? 

• Identify and actively prospect new potential customers through research, market analysis, and the use of sales tools.
• Develop effective strategies to generate quality leads and maintain an up-to-date database.
• Initiate and maintain effective conversations with prospects through phone calls, emails, and social media
• Use specific criteria to qualify opportunities and ensure that only promising leads are pursued.
• Work closely with sales representatives to transfer qualified leads and provide detailed information about each prospect.
• Ability to multitask, prioritise, and manage time efficiently.
• Ease of communication and integration within and outside the team.
• Ability to adapt to new technologies and learn quickly.
• Advanced English.

It will make a difference if you have

• Experience and mastery of lead prospecting techniques (outbound).
• Experience and/or knowledge of trends in technology areas with a focus on conversational commerce;
• Digital certifications in sales and marketing;
• Knowledge of Hubspot CRM;
• Experience in Apollo

About the Role

We are looking for a Sr Sales Enablement to elevate the performance and consistency of our LATAM sales organization. This role focuses on building the foundational systems, content, and training programs required to improve messaging, accelerate ramp time, and increase conversion across the funnel.

This role operates in a global environment where resources, content, and ownership are distributed across regions. Success requires the ability to navigate ambiguity, proactively identify gaps, and take ownership of local execution rather than relying solely on global deliverables.

You will work closely with team leads, SDRs, AEs, and Account Managers to operationalize best practices and translate product and technical knowledge into clear, role specific guidance. This is a hands on individual contributor role suited for someone with prior sales experience and a strong bias for structure and execution.

Key Responsibilities

1. Sales Playbooks & Messaging

• Build and maintain structured sales playbooks for SDRs, AEs, and AMs.
• Standardize messaging across the funnel (prospecting, discovery, demos, closing).
• Develop battlecards, call frameworks, and objection-handling guides.
• Continuously refine messaging based on performance and market feedback.
• Identify gaps in content and create or adapt materials for LATAM needs.

1. Onboarding & Training Programs

• Design and implement onboarding programs tailored to each sales role.
• Reduce ramp time by creating clear learning paths and certification milestones.
• Deliver ongoing training sessions on product updates, messaging, and sales tactics.
• Translate technical product knowledge into practical, role based training.

1. Content & Sequence Optimization

• Audit and improve outbound and inbound sales sequences
• Partner with SDRs and marketing to optimize copy and conversion rates
• Ensure consistency across all customer facing sales materials
• Go beyond translation; adapt messaging to local market context and buyer expectations

1. Cross-Functional & Global Alignment

• Collaborate with Product and Marketing to align on positioning and messaging
• Act as the bridge between global enablement and local execution
• Proactively clarify ownership between global and regional teams
• Drive local execution even when global resources are incomplete or evolving

1. Sales Process & Enablement Infrastructure

• Partner with RevOps and leadership on sales process and crm improvements 
• Provide input and feedback based on frontline sales team needs and performance 

Not responsible for designing or owning CRM architecture, tooling decisions, or core sales processes responsible for enablement of said processes.

• Ensure the sales team is fully trained on defined processes, tools, and workflows
• Build documentation, guides, and enablement resources that drive consistent adoption

Success Metrics (6–12 Months)

• Reduction in sales ramp time for new hires by 30%
• Improved conversion rates across key funnel stages (SDR  to AE, AE to Closed Won)
• Increased consistency in messaging across teams and regions.
• Adoption and usage of playbooks and enablement content.
• Measurable improvement in outbound sequence performance.
• High adoption and correct usage of CRM and defined sales processes across the team.
• Clear, accessible documentation that enables reps to follow established workflows independently.
• Grading rubric to measure team understanding of process, strategy, crm, etc. 

Qualifications

Required:

• 4 to 7+ years of experience in sales, sales enablement, or a related role
• Prior experience as an SDR, AE, or similar customer facing sales role
• Experience supporting mid market or enterprise sales environments
• Strong ability to structure processes, frameworks, and documentation
• Excellent written and verbal communication skills in Spanish 
• Portuguese or English proficiency
• Proven ability to translate complex concepts into clear, actionable guidance

Preferred:

• Experience in SaaS, AI, or conversational platforms
• Familiarity with CRM systems and enablement tools
• Experience working in multi-regional or global organizations

Profile We’re Looking For

• Highly structured and detail-oriented
• Strong communicator with the ability to influence without authority
• Self starter who can operate with limited direction
• Comfortable navigating ambiguity and unclear ownership boundaries
• Proactive in identifying gaps rather than waiting for direction or resources
• Able to balance global alignment with local execution needs
• Fast learner with curiosity about product and market dynamics
• Comfortable operating in a fast paced, rapidly evolving environment

Operating Context (What to Expect)

• Global teams provide direction and resources, but not all content will be fully developed or localized
• This role is expected to take ownership of adapting, building, and operationalizing enablement for LATAM
• Sales processes, CRM structure, and tooling decisions are owned by RevOps and senior leadership
• This role is a key consumer and enabler of those systems, not the owner
• The role will be consulted on improvements but is not accountable for system design or governance
• Success depends on translating defined processes into clear training, documentation, and day to day team adoption
• Prioritization will shift frequently as product, messaging, and go-to-market evolve

The Senior Account Manager will lead the end-to-end strategy for a portfolio of SMB and Mid-Market clients at Blip, driving sustainable growth, retention, and revenue maximization. This role acts as a trusted strategic partner, identifying expansion opportunities, influencing client decision-making, and aligning commercial initiatives with both client and company business objectives.

Key Responsibilities

• Manage a portfolio of 20 to 40 key accounts, focusing on growth, profitability, and retention.
• Define and execute advanced account strategies, with a mid- to long-term perspective.
• Identify, develop, and close upselling, cross-selling, and expansion opportunities within the assigned accounts.
• Build strong relationships with senior stakeholders and decision-makers on the client side.
• Lead complex negotiations, including renewals, contract expansions, and strategic agreements.
• Develop and present robust business cases, incorporating financial analysis, ROI, and impact projections.
• Monitor and optimize account performance through KPIs, forecasting, and revenue analysis.
• Collaborate cross-functionally (Sales, Finance, Product, Customer Success) to ensure effective execution of strategies.
• Proactively identify risks within the portfolio and design mitigation and contingency plans.
• Generate actionable insights and share best practices to elevate overall commercial performance.
• Act as a reference point in solving complex business challenges, with a consultative and results-driven approach.

Key Requirements

• 5+ years of experience in B2B sales, preferably within technology or digital solutions.
• Proven experience managing strategic accounts (Mid-Market or Enterprise).
• Strong track record of meeting or exceeding revenue targets.
• Experience in complex negotiations and consultative sales cycles.
• Advanced proficiency in Excel and commercial analytics/forecasting tools.
• Based in Mexico City.
• Availability to travel.
• Strong business acumen, financial analysis skills, and strategic thinking.
• Strategic thinking and results orientation
• Consultative approach with a strong customer focus
• Advanced negotiation and stakeholder management
• Data-driven decision-making
• Resilience and adaptability in dynamic environments

The Customer Success Manager will be responsible for our SMB market customers, with the goal of offering scalable strategies to ensure customer success through the use of our Blip products.

As a CSM, you will be responsible for building relationships with customers, understanding their needs, and guiding the strategies that will drive their success in adoption and continuity processes.

The main responsibilities you will have are:

• Relationship development:
• Establish and maintain strong relationships with customers, becoming a trusted point of contact.
• Gain a deep understanding of customers' goals and challenges, anticipating their needs through data.
• Onboarding process:
• Design and implement effective onboarding processes so that customers can use our products in the best possible way.
• Collaborate with internal teams to promote a positive experience throughout the continuous process.
• Continuous process: Developing customer success strategies:
• Develop and implement scalable strategies for customer success.
• Identify patterns of success and create 1:1, 1:few and 1:many action plans for potential customers at risk of churn.
• Data and metrics analysis:
• Use customer success data and metrics to assess the health of your customer portfolio accounts.
• Develop KPIs to measure customer success and continuously improve strategies.
• Training and education:
• Provide ongoing training to customers on the features and capabilities of Blip products.
• Develop educational materials and resources to improve understanding and use of the platform.
• Problem management:
• Be the voice of the customer within Blip, so that their main technical/relational problems are shared and, together with internal teams, we work on solutions, thus contributing to customer satisfaction.
• Customer feedback:
• Constantly gather customer feedback and share ideas with internal teams.
• Contribute to the continuous improvement of the platform based on the feedback received.
• Propose projects and actions that contribute to the continuous improvement of your customer portfolio.

Key Requirements

• Minimum 2 years of experience in customer success.
• Exceptional communication and negotiation skills and the ability to build relationships that will help you in your daily challenges.
• Strong analytical skills, sense of prioritisation and ability to work with data to guide decision-making.
• Experience in digital projects/products: software, systems, interfaces.
• Experience in project/product management and quality control.
• Creative problem-solving skills.
• Results-oriented, with the ability to manage multiple projects simultaneously.
• Advanced English and/or Spanish.

About the Role

We are looking for a Senior Revenue Operations Analyst to join our Revenue Operations team, responsible for driving, scaling, and optimizing revenue performance to support strategic decision-making.

This role plays a key part in connecting revenue motions across Marketing, Sales, Customer Success, and Finance, ensuring high efficiency of processes, tools, and people.

The position requires on-site presence in Mexico City (hybrid model), with close collaboration across cross-functional teams in a fast-paced and constantly evolving environment.

Responsibilities

1. Revenue Operations (Core)

• Own and optimize core revenue processes across the funnel (Marketing → Sales → Customer Success).
• Drive visibility and consistency across key metrics such as:
• Pipeline generation and conversion
• Revenue forecasting accuracy
• MRR, ARR, churn, retention, and expansion
• Partner with sales leadership to define, track, and evolve strategic KPIs and revenue targets.
• Identify performance gaps and propose actionable recommendations to improve efficiency and growth.
• Support quarterly and annual planning cycles (targets, capacity, quotas, and coverage).

2. Data & Analytics

• Working with the Data Team to structure and maintain reliable datasets and reporting layers to support business decisions.
• Translate business needs into data requirements and analytical frameworks.
• Ensure data consistency across systems (CRM, Finance, Marketing, Product).
• Build and delivery data insights with analytics engineers of Data team to sales leadership 

3. Systems & Tools

• Act as a key stakeholder in the evolution and governance of the RevOps tech stack, including:
• CRM (e.g., HubSpot or Salesforce)
• Marketing platforms
• Financial and billing systems (e.g., SAP)
• BI tools (Looker, Power BI, Tableau)
• Ensure proper usage, adoption, and data quality across systems.
• Identify and implement automation opportunities to improve scalability and efficiency.
• Collaborate with Data Engineering on tools such as Databricks and Google Cloud when needed.

4. Collaboration & Business Partnership

• Act as a strategic partner to Sales, Marketing, Customer Success, and Finance leaders.
• Translate business challenges into structured analyses and scalable solutions.
• Facilitate alignment across teams on definitions, processes, and performance metrics.
• Support executive communication with clear, structured, and data-driven insights.
• Operate effectively in a dynamic, high-growth, and ambiguous environment.

 Requirements

• Proven experience in Revenue Operations, Business Operations, or Analytics roles.
• Expertise in SQL and data analysis.
• Solid experience working with CRM systems (preferably Salesforce).
• Experience with BI tools (Looker, Power BI, Tableau, or similar).
• Familiarity with Google ecosystem (BigQuery, Google Sheets).
• Basic knowledge of Python and data workflows is a plus.
• Strong understanding of SaaS metrics and revenue models (MRR, ARR, LTV, CAC, churn).
• Experience with forecasting, pipeline management, and performance tracking.
• Ability to connect data with business context and drive actionable insights.
• Structured thinking and strong problem-solving skills.
• Strong communication skills with both technical and business stakeholders.
• Ability to operate in fast-changing and ambiguous environments.
• High attention to detail combined with a strategic view.
• Results-oriented with focus on business impact.

Nice to Have

• Experience in high-growth SaaS environments.
• Previous exposure to quota planning, compensation, or capacity models.
• Experience working in international teams.
• Familiarity with tools like Databricks or modern data stacks.
• Advanced English is a plus.

At Blip, we are looking for a Conversational AI Designer who combines creativity, strategic thinking, and deep technical knowledge of LLMs to build next-generation AI experiences. You won’t just design flows; you will shape how AI interacts, thinks, and solves problems, ensuring every interaction is intelligent, safe, and aligned with business objectives.

This role involves close collaboration with UX, Developers, Product Managers, and data scientists to define, prompt, and optimize AI-driven agents that deliver human-like value at scale.

Main Responsibilities:

• AI Product Architecture: Define and structure AI-driven products using human-centered methodologies, moving beyond rigid trees to intent-based and generative systems.
• Prompt Engineering & Persona Design: Craft and refine system prompts, defining the AI’s personality, tone, and guardrails to ensure consistent and safe brand representation.
• Strategic AI Vision: Propose and justify design decisions based on LLM performance, data insights, and business ROI, identifying where generative AI adds real value vs. traditional logic.
• Agile AI Development: Collaborate with technical teams to define MVPs, manage context windows, and prioritize features based on model capabilities and limitations.
• Data-Driven Optimization: Drive continuous improvement through the analysis of conversation logs, RAG (Retrieval-Augmented Generation) accuracy, and AI performance metrics.
• Cross-functional Leadership: Bridge the gap between complex AI technicalities and user needs, ensuring seamless integration of AI features into the user journey.

Requirements

• Background: Bachelor’s degree in Computational Linguistics, Cognitive Science, Design, or related fields.
• Expertise: Proven experience in Conversational AI (LLMs, NLP, NLU), specifically building autonomous agents or advanced chatbots.
• AI Tooling: Strong understanding of how LLMs work (tokens, temperature, RAG) and experience with AI orchestration platforms.
• Design Skills: Proficiency in Figma for prototyping and flow mapping, with an ability to document non-linear AI behaviors. (Plus)
• Languages: Advanced English proficiency (crucial for high-quality prompt engineering).
• Methodology: Mastery of Agile/Scrum, "test-and-learn" mindset typical of AI development and Design Thinking
• Soft Skills: High level of empathy to predict user friction and critical thinking to mitigate AI hallucinations.

Preferred Qualifications

• Experience with Prompt Engineering frameworks and fine-tuning workflows.
• Knowledge of Python or basic technical understanding of API integrations.
• Previous experience in high-growth SaaS or AI-native startups.

The Account Executive (AE) is responsible for driving revenue growth at Blip by acquiring new customers and expanding the company's presence in the mid-market segment. We are looking for a professional with solid experience in selling Business Messaging solutions and strong technical knowledge—ideally with an engineering background—to tackle complex digital transformation challenges.

Key Responsibilities

• Revenue Generation: Develop and execute sales strategies to meet and exceed quarterly new customer acquisition targets within the Mid-Market segment.

• Sales Cycle Management: Manage the entire sales cycle, from prospecting and qualification to contract negotiation and closing, ensuring a healthy and predictable pipeline.

• Strategic Consultative Selling: Act as a trusted advisor, understanding the client's business challenges and articulating how Blip’s solutions (Conversational Platform, WhatsApp Business API, etc.) address their specific needs.

• Internal Collaboration: Work closely with the Product, Professional Services, and Customer Success teams to ensure a smooth post-sale transition and maximize customer satisfaction.

• Reporting and Analysis: Maintain comprehensive and accurate records of all sales activity in the CRM, using data to forecast outcomes and optimize the commercial strategy.

Required Experience Profile (Mandatory)

• 3–5 years of experience as an Account Executive or similar role, selling B2B technology solutions to Mid-Market clients.

• Specific Experience in Business Messaging (Mandatory)

• Direct Experience with Competitors/Ecosystem: Proven track record in selling Business Messaging platforms, CPaaS, Conversational SaaS, or enterprise-level chatbot/AI solutions.

• Industry Background: Experience from key players in the sector or any other provider of customer interaction and Business Messaging solutions is highly valued.

• Understanding of Mid-Market: Demonstrated understanding of mid-market organizational structures, purchasing processes, and scalability challenges.

Soft Skills and Personal Attributes

• Proactivity and Autonomy: Highly proactive professional capable of operating with minimal supervision, identifying and pursuing new opportunities independently.

• Communication and Influence: Excellent oral and written communication skills, with the ability to present complex technical concepts clearly to executive (C-Level) audiences.

• Customer Orientation: Strong focus on building long-term, trust-based relationships by understanding and prioritizing customer needs.

• Adaptability: Ability to navigate and thrive in a fast-paced, constantly changing environment, typical of the tech industry.